What can you say? Typical Red Lobster. Great food & great service!
(5)
Andrew H.
I went to Red Lobster with family and my girl friend. Service was great for us. Restaurant wasn't what I call busy and for a Thursday night. Ordered the Broiled Seafood Platter, biscuits= amazing, Salad was good, Scallops and Scampi was spot on. However, the flounder wasn't this time. For a Seafood restaurant fish should be spot on. Will update review on next visit.
(3)
Steve E.
I don't generally get excited about chain restaurants, but I have to confess that this Red Lobster exceeded my wildest expectations with their amazing customer service. My business associate and I were staying across the street from this restaurant at the Fairfield Inn in Jackson, Michigan. It had been a long flight up from Tampa, FL plus the hour-long drive from the Detroit Airport, and we were looking for a quick, no hassle dinner. Red Lobster happened to be sitting right across the service road from our hotel. SCORE! We were seated immediately by a very pleasant hostess, who also took our drinks order since the server was a little backed up. That gave us a few moments to look through the menu before our server made it to the table. She said "Good Evening" and then apologized profusely for not being there to greet us when we were first seated. She offered to buy us an appetizer to make up for her tardiness (what tardiness???), but we politely declined and assured her that all was well. We placed our dinner orders, and she was back right away with an extra big order of Red Lobster's Cheddar Bay biscuits to hold us over while we waited for our food. Nom nom nom! I ordered the Shrimp Lovers' platter where you could choose various styles of shrimp, and it was all you can eat. My associate went with some type of Fisherman's Platter which had a little bit of this and a little bit of that. When the food arrived, my associate made an off-hand remark that the size of the food in the picture on the menu was substantially larger than the size of the food on his plate. Our waitress overheard the comment, and within moments the manager was table-side and apologizing for the meal. Without hesitation he comp'd Denis's dinner and even bought him another beer. Me? I was happily chomping on Garlic Parmesan Shrimp and watching all of this. When the bill came, the cost of the one meal had been removed, as promised. The manager came back to our table and handed each of us his business card. He told us to ask for him the next time that we visited his restaurant, and that he would be sure that everything was to our satisfaction. I have to confess that I've eaten in a lot of restaurants over the years, and I've even had some awful dining experiences when traveling. This was by far one of the best customer service experiences that I've seen in a very long time. Everything was handled quickly, discreetly, and professionally by a server and a general manager who cared very dearly about the satisfaction of their customers. Yeah, it's a chain restaurant by the side of the highway in the middle of nowhere, but it's staffed by an amazing team of people who put customer service first. Thank you to the Red Lobster in Jackson, MI.
(4)
Bobby H.
Very quite, service was great I have nothing to complain about. Oh and the beer was cold! Always a plus
(4)
Steve P.
I'll never go back! Service was crap. She was rude. Only came back to the table to drop check. Couldn't get a refill to save our life.... wife's food was cold. She stuck her finger in the potato. They tried to warm it in a microwave. And give it back. Lol.... Proportions are getting way small....
(1)
Beth F.
Terrible customer service. Yikes! Called ahead to alert for large group. No reservations. Ok, but a 45 minute wait or they squeeze you into a booth too small for your group of 9. Also snotty ' Too bad' attitude. Probably our last group dinner here. Outback here we come!
(2)
Pete L.
It is Red Lobster. You know the food is good and the bisquits are to die for. The workers at this location arr also very friendly. Not very busy, but that is good for me. Sat at the bar and watched a baseball game and had an enjoyable diner.
(4)
Edward K.
Good food. Pricey, but good fish in Jackson.
(4)
Brad M.
One of the less busy Red Lobsters (apparently they are much busier during the winter, and especially during Lobster Fest!) . The background music gives nice ambiance, and the servers were quick and attentive. Brittany (a 4yr veteran) was great! As usual, the food was excellent with a great sear on my salmon (YUM, Jack!) The snow crab were done well also and plenty of Cheddar Bay Biscuits! For under $20.00 the pick 2 (w Salmon and Snow Crab legs) plus biscuits, salad and vegetable medley is healthy and a deal! This is a great place if you know how to order (not fried!) and this specific one I will be back to whenever I'm in Jackson! Well done! 4 stars!
(4)
Amanda S.
We will never be back again. Food was served cold and the management is terrible! Asked for my food to be heated back up and they returned my dish with "reheated" shrimp and new sides. My shrimp was still cold and the green beans were served back cold and raw. Manager was aggressive and rude. Cut me off when I was speaking and told me that this is the way their food is prepared and i should have asked for the green beans to be cooked more. Never. Again.
(1)
Michael B.
Standard chain food, but with the dramatic rise in prices very few can afford it anymore.
(4)
Glen R.
My family went to Red Lobster early on a Friday night for my nephews birthday(he loves the biscuits). We had been doing this for years get there early and be prepared to wait for you large (over 8 people) party to be seated. We were told they no longer seat parties larger than 8 together. The manager was called for and told us the same. We had a birthday party at 5:30 PM on a Friday in 2 separate parts of the restaurant. Customer Service FAIL!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
Al W.
What can you say? Typical Red Lobster. Great food & great service!
(5)Andrew H.
I went to Red Lobster with family and my girl friend. Service was great for us. Restaurant wasn't what I call busy and for a Thursday night. Ordered the Broiled Seafood Platter, biscuits= amazing, Salad was good, Scallops and Scampi was spot on. However, the flounder wasn't this time. For a Seafood restaurant fish should be spot on. Will update review on next visit.
(3)Steve E.
I don't generally get excited about chain restaurants, but I have to confess that this Red Lobster exceeded my wildest expectations with their amazing customer service. My business associate and I were staying across the street from this restaurant at the Fairfield Inn in Jackson, Michigan. It had been a long flight up from Tampa, FL plus the hour-long drive from the Detroit Airport, and we were looking for a quick, no hassle dinner. Red Lobster happened to be sitting right across the service road from our hotel. SCORE! We were seated immediately by a very pleasant hostess, who also took our drinks order since the server was a little backed up. That gave us a few moments to look through the menu before our server made it to the table. She said "Good Evening" and then apologized profusely for not being there to greet us when we were first seated. She offered to buy us an appetizer to make up for her tardiness (what tardiness???), but we politely declined and assured her that all was well. We placed our dinner orders, and she was back right away with an extra big order of Red Lobster's Cheddar Bay biscuits to hold us over while we waited for our food. Nom nom nom! I ordered the Shrimp Lovers' platter where you could choose various styles of shrimp, and it was all you can eat. My associate went with some type of Fisherman's Platter which had a little bit of this and a little bit of that. When the food arrived, my associate made an off-hand remark that the size of the food in the picture on the menu was substantially larger than the size of the food on his plate. Our waitress overheard the comment, and within moments the manager was table-side and apologizing for the meal. Without hesitation he comp'd Denis's dinner and even bought him another beer. Me? I was happily chomping on Garlic Parmesan Shrimp and watching all of this. When the bill came, the cost of the one meal had been removed, as promised. The manager came back to our table and handed each of us his business card. He told us to ask for him the next time that we visited his restaurant, and that he would be sure that everything was to our satisfaction. I have to confess that I've eaten in a lot of restaurants over the years, and I've even had some awful dining experiences when traveling. This was by far one of the best customer service experiences that I've seen in a very long time. Everything was handled quickly, discreetly, and professionally by a server and a general manager who cared very dearly about the satisfaction of their customers. Yeah, it's a chain restaurant by the side of the highway in the middle of nowhere, but it's staffed by an amazing team of people who put customer service first. Thank you to the Red Lobster in Jackson, MI.
(4)Bobby H.
Very quite, service was great I have nothing to complain about. Oh and the beer was cold! Always a plus
(4)Steve P.
I'll never go back! Service was crap. She was rude. Only came back to the table to drop check. Couldn't get a refill to save our life.... wife's food was cold. She stuck her finger in the potato. They tried to warm it in a microwave. And give it back. Lol.... Proportions are getting way small....
(1)Beth F.
Terrible customer service. Yikes! Called ahead to alert for large group. No reservations. Ok, but a 45 minute wait or they squeeze you into a booth too small for your group of 9. Also snotty ' Too bad' attitude. Probably our last group dinner here. Outback here we come!
(2)Pete L.
It is Red Lobster. You know the food is good and the bisquits are to die for. The workers at this location arr also very friendly. Not very busy, but that is good for me. Sat at the bar and watched a baseball game and had an enjoyable diner.
(4)Edward K.
Good food. Pricey, but good fish in Jackson.
(4)Brad M.
One of the less busy Red Lobsters (apparently they are much busier during the winter, and especially during Lobster Fest!) . The background music gives nice ambiance, and the servers were quick and attentive. Brittany (a 4yr veteran) was great! As usual, the food was excellent with a great sear on my salmon (YUM, Jack!) The snow crab were done well also and plenty of Cheddar Bay Biscuits! For under $20.00 the pick 2 (w Salmon and Snow Crab legs) plus biscuits, salad and vegetable medley is healthy and a deal! This is a great place if you know how to order (not fried!) and this specific one I will be back to whenever I'm in Jackson! Well done! 4 stars!
(4)Amanda S.
We will never be back again. Food was served cold and the management is terrible! Asked for my food to be heated back up and they returned my dish with "reheated" shrimp and new sides. My shrimp was still cold and the green beans were served back cold and raw. Manager was aggressive and rude. Cut me off when I was speaking and told me that this is the way their food is prepared and i should have asked for the green beans to be cooked more. Never. Again.
(1)Michael B.
Standard chain food, but with the dramatic rise in prices very few can afford it anymore.
(4)Glen R.
My family went to Red Lobster early on a Friday night for my nephews birthday(he loves the biscuits). We had been doing this for years get there early and be prepared to wait for you large (over 8 people) party to be seated. We were told they no longer seat parties larger than 8 together. The manager was called for and told us the same. We had a birthday party at 5:30 PM on a Friday in 2 separate parts of the restaurant. Customer Service FAIL!
(1)