Best Customer Service ... PERIOD! People here makes me feel like home!
(5)
Steve S.
My favorite Starbucks ANYWHERE! The staff is great and since we're regulars, they usually get our drinks going really fast. Recently they even had Christmas cards with our names on them waiting for us on our next visit! I was floored! I would never expect that but this staff is awesome. The recent remodel looks great but it's the staff that keeps me coming almost every day.
(5)
Chris M.
They do what any good Starbucks should do: quickly, accurately and cheerfully serve you a good cup of coffee. They have been consistent throughout the years I have been patronizing this location. They don't have a fireplace, but they comfy chairs and many tables.
(4)
Kathleen R.
(my homage to Raymond Chandler's Philip Marlowe) It was about 3pm on a rainy Thursday, time for me to head over to Victor's for my usual gimlet. As I arrived at the entrance, I noticed that the place was shut down for some kinda violation. One man's health violation is another man's peace and quiet. The rain started to pick up turning from a light drizzle to a heavy downpour. I decided to make my way over to a new place located on the corner named Starbucks. The front of the place had large windows with a green awning above the door with big white letters. A warm light enticed me in as a refuge from the cold wet air. At first I was offended by the number of suits and skirts in the joint but what right did I have to complain, I'm usually pretty well lit by 4pm in the afternoon. I made my way up to the counter when I saw a pair of legs that stopped me dead in my tracks. An angel straight from heaven sat before me, carefully typing away on her laptop. She was wearing a tightly fitted navy wool suit and shoulder length auburn hair. She paused from her work and met my unwavering gaze with a flicker of excitement in her eye. I know her kind. Dames like that look all buttoned up on the outside but are really looking for trouble underneath. Lucky for me, I'm lousy with trouble. I went up to the counter to order, thinking of that perfect angel sitting just a few feet away. The guy behind the counter wearing a freshly laundered black apron and looking a little too eager asked me what I would like. "Chum," I said, "there are only three things I take in the afternoon, a gimlet, strong coffee, and an unfiltered cigarette. In light of our current surrounding I think I better stick with the coffee." He asked me if I would like sugar or cream. "Buddy boy, I like my coffee black." I took the coffee and turned around to meet my mystery woman, but she had vanished, computer and all. If I know broads, and I do, she will be back. I decided to wait for her sipping my piping hot French roast coffee. After an hour, I had finished my brew and she had yet to be seen. I ordered another coffee and piece of banana bread. This time the coffee tasted much less soothing and overly bitter. The banana bread was mediocre. But I wasn't there for the food and drink. After another few hours the staff started closing up. They told me to get lost but in much more civilized words. Would I recommend Starbucks? Maybe. I don't know. It keeps the rain off you all right. But what do I know, I'm just a second rate private investigator.
(3)
George T.
My sister lives across the street. many of the people were busy on the computer and both of the employees were interested in taking my order. It was not to busy at the time 11:45. It did take a little longer than expected for a Med decaf but it was tasty. The interior seemed a little dark for reading a newspaper. They have two tables outside and it was a nice day to be out on a cool summer day.
(4)
Lisa A.
This is a super nice Starbucks...the remodel just makes it all the more great (could still use more seats tho!) What does make it really.great though is the staff. They really do embody good customer service. If I have had to wait extra because my drink was wrong, they've offered coupons. I'm generally more concerned with speed on a weekday mornin than anything else (& probably more than most ppl...I'm one of 'those people.') They often would see me coming and have my drink ready when I walked to the counter to save me. I've seen alot of local Milwaukee celebrities (local tv weatherman, etc) so maybe that explains things, but this really is a great Starbucks...definately the best in the downtown/eastside area
(5)
Evan M.
The store layout is perfect for a downtown coffee shop, easy to get in and out! The employees are genuinely nice and always strive to make sure your order is correct. The one worker that stands out is Kylene, she is always very cheerful and on top of her stuff! I highly recommend this Starbucks
(5)
Phillip C.
This is the only Starbucks I've been to regularly that always manages to make my dark roast on point. Once I asked for one of their "roast of the day" blends, which I believe was the Sumatran blend. The barista told me that it had to be done by pour over since their brewer was being cleaned, and that it would take about five minutes before she even put the item into the point of sale machine. I was specifically told how long it would take and she even asked me if it would inconvenience me. The service! I had my pourover Sumatran and it was fantastic. Typically pretty busy since it's near MSOE and it's the only Starbucks (I think) on the Lower East Side. Service is still quick and very consistent.
(5)
Sally-Anne K.
Best there is. Sarah is an incredible manager and her store is always in great condition. The baristas are friendly, they know my name, they know my order and they always take care of me. Couldn't ask for a better Starbucks than this!
(5)
Keaunis G.
I really like this Starbucks! The staff make me feel like they value my patronage by going above and beyond to make sure my experience is perfect. One time I came here and had to wait an extremely long time in the drive thru. As a courtesy, they gave me a voucher for a free drink for any size. I've only had the opportunity to come inside only once and it was a very pleasant experience. The music was very relaxing and the volume was just right. The dining area was kind of small, but sufficient and cozy. The wifi was great and I didn't have any problems connecting.
(5)
Marie D.
The team at this Starbucks in particular is awesome. They consistently go out of their way to help you. I wanted to buy some of the glass cold cups, but they were sold out. One of the team members called a handful of local stores to locate the items I wanted, and even told me directions to get there. And when my brand new car decided to alert me of a brake system failure on my way to this Starbucks, and I spent the next hour sitting at the coffee bar on the phone with the car's customer service people, the barista gave me a coupon for a freebie on my next visit because "car troubles suck." THAT kind of 5 star customer service is why I love this place. And, free parking :)
(5)
Bruce K.
Even after the work hours are over, when I stopped in here at 5:30 PM it was still quite crowded. Same sort of Starbucks as always - coolers with drinks and sandwiches and pastries, baristas to make your drink, free wifi. There are tables outside. There is no drive-through.
(4)
Glory J.
This is my home Starbucks. I go here every day and every night before work. The baristas are awesome, especially Ashley and John, and my drink is always so delicious.
(5)
Connie L.
Of all the Starbucks I go to, I like this one the most. Very friendly staff and the most consistent when making drinks. Always willing to compensate me when a mistake is made. Small but friendly.
(5)
Nicole H.
Not more usual location, so I can't comment on consistency, but I always feel like it takes a little longer than it should to get my drink here, especially when it's not super-busy. I usually tend to just get shots of espresso, so I'm usually left wondering why I have to wait so long. But they're friendly, the location works for a small store in a strip mall. I continue to go back, so it can't be that bad....
(3)
Katie H.
I have driven past this place a couple times and totally missed it with all the other stores in the strip mall, stopped by the other day and think I may have a new work-location. I've been back a couple times in the last two weeks and enjoyed every time. The staff is chipper, even if you are getting coffee at 6am. I sat by the door and worked for a couple hours last week. They offered me a free sample of the chocolate-covered berries, which were very good! Plus, there were plenty of outlets to plug my computer into. The music isn't too loud and there is usually parking right in front! Bonus.
Calvin L.
Best Customer Service ... PERIOD! People here makes me feel like home!
(5)Steve S.
My favorite Starbucks ANYWHERE! The staff is great and since we're regulars, they usually get our drinks going really fast. Recently they even had Christmas cards with our names on them waiting for us on our next visit! I was floored! I would never expect that but this staff is awesome. The recent remodel looks great but it's the staff that keeps me coming almost every day.
(5)Chris M.
They do what any good Starbucks should do: quickly, accurately and cheerfully serve you a good cup of coffee. They have been consistent throughout the years I have been patronizing this location. They don't have a fireplace, but they comfy chairs and many tables.
(4)Kathleen R.
(my homage to Raymond Chandler's Philip Marlowe) It was about 3pm on a rainy Thursday, time for me to head over to Victor's for my usual gimlet. As I arrived at the entrance, I noticed that the place was shut down for some kinda violation. One man's health violation is another man's peace and quiet. The rain started to pick up turning from a light drizzle to a heavy downpour. I decided to make my way over to a new place located on the corner named Starbucks. The front of the place had large windows with a green awning above the door with big white letters. A warm light enticed me in as a refuge from the cold wet air. At first I was offended by the number of suits and skirts in the joint but what right did I have to complain, I'm usually pretty well lit by 4pm in the afternoon. I made my way up to the counter when I saw a pair of legs that stopped me dead in my tracks. An angel straight from heaven sat before me, carefully typing away on her laptop. She was wearing a tightly fitted navy wool suit and shoulder length auburn hair. She paused from her work and met my unwavering gaze with a flicker of excitement in her eye. I know her kind. Dames like that look all buttoned up on the outside but are really looking for trouble underneath. Lucky for me, I'm lousy with trouble. I went up to the counter to order, thinking of that perfect angel sitting just a few feet away. The guy behind the counter wearing a freshly laundered black apron and looking a little too eager asked me what I would like. "Chum," I said, "there are only three things I take in the afternoon, a gimlet, strong coffee, and an unfiltered cigarette. In light of our current surrounding I think I better stick with the coffee." He asked me if I would like sugar or cream. "Buddy boy, I like my coffee black." I took the coffee and turned around to meet my mystery woman, but she had vanished, computer and all. If I know broads, and I do, she will be back. I decided to wait for her sipping my piping hot French roast coffee. After an hour, I had finished my brew and she had yet to be seen. I ordered another coffee and piece of banana bread. This time the coffee tasted much less soothing and overly bitter. The banana bread was mediocre. But I wasn't there for the food and drink. After another few hours the staff started closing up. They told me to get lost but in much more civilized words. Would I recommend Starbucks? Maybe. I don't know. It keeps the rain off you all right. But what do I know, I'm just a second rate private investigator.
(3)George T.
My sister lives across the street. many of the people were busy on the computer and both of the employees were interested in taking my order. It was not to busy at the time 11:45. It did take a little longer than expected for a Med decaf but it was tasty. The interior seemed a little dark for reading a newspaper. They have two tables outside and it was a nice day to be out on a cool summer day.
(4)Lisa A.
This is a super nice Starbucks...the remodel just makes it all the more great (could still use more seats tho!) What does make it really.great though is the staff. They really do embody good customer service. If I have had to wait extra because my drink was wrong, they've offered coupons. I'm generally more concerned with speed on a weekday mornin than anything else (& probably more than most ppl...I'm one of 'those people.') They often would see me coming and have my drink ready when I walked to the counter to save me. I've seen alot of local Milwaukee celebrities (local tv weatherman, etc) so maybe that explains things, but this really is a great Starbucks...definately the best in the downtown/eastside area
(5)Evan M.
The store layout is perfect for a downtown coffee shop, easy to get in and out! The employees are genuinely nice and always strive to make sure your order is correct. The one worker that stands out is Kylene, she is always very cheerful and on top of her stuff! I highly recommend this Starbucks
(5)Phillip C.
This is the only Starbucks I've been to regularly that always manages to make my dark roast on point. Once I asked for one of their "roast of the day" blends, which I believe was the Sumatran blend. The barista told me that it had to be done by pour over since their brewer was being cleaned, and that it would take about five minutes before she even put the item into the point of sale machine. I was specifically told how long it would take and she even asked me if it would inconvenience me. The service! I had my pourover Sumatran and it was fantastic. Typically pretty busy since it's near MSOE and it's the only Starbucks (I think) on the Lower East Side. Service is still quick and very consistent.
(5)Sally-Anne K.
Best there is. Sarah is an incredible manager and her store is always in great condition. The baristas are friendly, they know my name, they know my order and they always take care of me. Couldn't ask for a better Starbucks than this!
(5)Keaunis G.
I really like this Starbucks! The staff make me feel like they value my patronage by going above and beyond to make sure my experience is perfect. One time I came here and had to wait an extremely long time in the drive thru. As a courtesy, they gave me a voucher for a free drink for any size. I've only had the opportunity to come inside only once and it was a very pleasant experience. The music was very relaxing and the volume was just right. The dining area was kind of small, but sufficient and cozy. The wifi was great and I didn't have any problems connecting.
(5)Marie D.
The team at this Starbucks in particular is awesome. They consistently go out of their way to help you. I wanted to buy some of the glass cold cups, but they were sold out. One of the team members called a handful of local stores to locate the items I wanted, and even told me directions to get there. And when my brand new car decided to alert me of a brake system failure on my way to this Starbucks, and I spent the next hour sitting at the coffee bar on the phone with the car's customer service people, the barista gave me a coupon for a freebie on my next visit because "car troubles suck." THAT kind of 5 star customer service is why I love this place. And, free parking :)
(5)Bruce K.
Even after the work hours are over, when I stopped in here at 5:30 PM it was still quite crowded. Same sort of Starbucks as always - coolers with drinks and sandwiches and pastries, baristas to make your drink, free wifi. There are tables outside. There is no drive-through.
(4)Glory J.
This is my home Starbucks. I go here every day and every night before work. The baristas are awesome, especially Ashley and John, and my drink is always so delicious.
(5)Connie L.
Of all the Starbucks I go to, I like this one the most. Very friendly staff and the most consistent when making drinks. Always willing to compensate me when a mistake is made. Small but friendly.
(5)Nicole H.
Not more usual location, so I can't comment on consistency, but I always feel like it takes a little longer than it should to get my drink here, especially when it's not super-busy. I usually tend to just get shots of espresso, so I'm usually left wondering why I have to wait so long. But they're friendly, the location works for a small store in a strip mall. I continue to go back, so it can't be that bad....
(3)Katie H.
I have driven past this place a couple times and totally missed it with all the other stores in the strip mall, stopped by the other day and think I may have a new work-location. I've been back a couple times in the last two weeks and enjoyed every time. The staff is chipper, even if you are getting coffee at 6am. I sat by the door and worked for a couple hours last week. They offered me a free sample of the chocolate-covered berries, which were very good! Plus, there were plenty of outlets to plug my computer into. The music isn't too loud and there is usually parking right in front! Bonus.
(4)