Great location, lackluster service. The good: Location. This place couldn't be more convenient if you're at the mall already shopping or just for lunch. There is plenty of seating nearby provided you don't go to the mall at the same time as one of the numerous school groups that frequent Pentagon City. The bad: Get ready to wait! No matter how long (or short) the line here is, the staff is in no rush to get your drink to you. I'm not being unreasonable as I've been to many Starbucks locations -- this is by far the slowest. Two out of five for the slow service.
(2)
Kerry C.
Busy location. I come here every time I go to the mall because I need coffee to shop. Remembered I could yelp this place on my last visit which was 09/05/2015. Drinks are done the way they're supposed to taste, no complaints. Services, however, are lacking. There are 2 registers but only 1 cashier. One barista making drinks. That's why the lines are long! Other baristas are hanging around chatting and stocking already stocked cabinets? Ok so maybe they just finished stocking, but after that, shouldn't they help? Nope. Oh, they're not friendly here either. This hurt me : Baristas wasting water! Left the 2 faucets running, 1 with no dishes in sink. Too busy to turn on water in between cleaning supplies? But 1 barista, making 1 drink at a time, there's time to shut off water. I stood there for over 10 minutes waiting for drinks. I saw there was time in between what was placed in the sink to wash. Fresh water is limited in supply. We will run out especially if people waste. Look at the west coast! Take a class.
(1)
Tim H.
The worst Starbucks I have ever been!!!! Terrible service... The employees are very slow...
(1)
Chris S.
Still horribly slow. I went to this one today because it's inside the mall and going to the much better location on Joyce would have required walking through the rain. They were out of dark roast and hadn't even started making a new pot. The guy at the register had the attitude "if we're out, we're out" and the idea of making more hadn't penetrated his mind. I asked how long it would take to make a fresh pot and he said "I don't know." The correct answer was four minutes.
(1)
Steve V.
Agree with the other posters. Had twenty minutes before my Apple Store appt, so decided to get a coffee. Bad idea. 6 people in front of us in line, 30 mins to order and get our drinks. The staff at this SBUX are the laziest, most inefficient, and discourteous of any of the thousands of SBUX I've been to, worse than almost all minimum wage fast food workers. They don't smile, and skipped my order completely. When I pointed it out, they punished me by making TWO additional other drinks before mine, and didn't apologize for the mistake. By the time I finally got my drink, the line was 25 people long. Oh, and they didn't have any napkins. Even the (very nice) Teavana employees upstairs (also a Starbucks company) told us to go across the street to pentagon row instead. You should do the same.
(1)
Lisa M.
Always slow and they always seem to be out of something. It's also a small stand inside the mall food court and is often congested. I forget there is actually Starbucks store directly across the street from here. I will begin to go there.
Allen D.
Great location, lackluster service. The good: Location. This place couldn't be more convenient if you're at the mall already shopping or just for lunch. There is plenty of seating nearby provided you don't go to the mall at the same time as one of the numerous school groups that frequent Pentagon City. The bad: Get ready to wait! No matter how long (or short) the line here is, the staff is in no rush to get your drink to you. I'm not being unreasonable as I've been to many Starbucks locations -- this is by far the slowest. Two out of five for the slow service.
(2)Kerry C.
Busy location. I come here every time I go to the mall because I need coffee to shop. Remembered I could yelp this place on my last visit which was 09/05/2015. Drinks are done the way they're supposed to taste, no complaints. Services, however, are lacking. There are 2 registers but only 1 cashier. One barista making drinks. That's why the lines are long! Other baristas are hanging around chatting and stocking already stocked cabinets? Ok so maybe they just finished stocking, but after that, shouldn't they help? Nope. Oh, they're not friendly here either. This hurt me : Baristas wasting water! Left the 2 faucets running, 1 with no dishes in sink. Too busy to turn on water in between cleaning supplies? But 1 barista, making 1 drink at a time, there's time to shut off water. I stood there for over 10 minutes waiting for drinks. I saw there was time in between what was placed in the sink to wash. Fresh water is limited in supply. We will run out especially if people waste. Look at the west coast! Take a class.
(1)Tim H.
The worst Starbucks I have ever been!!!! Terrible service... The employees are very slow...
(1)Chris S.
Still horribly slow. I went to this one today because it's inside the mall and going to the much better location on Joyce would have required walking through the rain. They were out of dark roast and hadn't even started making a new pot. The guy at the register had the attitude "if we're out, we're out" and the idea of making more hadn't penetrated his mind. I asked how long it would take to make a fresh pot and he said "I don't know." The correct answer was four minutes.
(1)Steve V.
Agree with the other posters. Had twenty minutes before my Apple Store appt, so decided to get a coffee. Bad idea. 6 people in front of us in line, 30 mins to order and get our drinks. The staff at this SBUX are the laziest, most inefficient, and discourteous of any of the thousands of SBUX I've been to, worse than almost all minimum wage fast food workers. They don't smile, and skipped my order completely. When I pointed it out, they punished me by making TWO additional other drinks before mine, and didn't apologize for the mistake. By the time I finally got my drink, the line was 25 people long. Oh, and they didn't have any napkins. Even the (very nice) Teavana employees upstairs (also a Starbucks company) told us to go across the street to pentagon row instead. You should do the same.
(1)Lisa M.
Always slow and they always seem to be out of something. It's also a small stand inside the mall food court and is often congested. I forget there is actually Starbucks store directly across the street from here. I will begin to go there.
(1)