This is a sandwich shop that was supposedly started by fireman. But don't let that distract you from there great subs. Here in Utah they are most comparable to gandolphos and ernies deli. They are a premium sub place with ten different options. Unlike subway you order the sandwich and get what's on the menu you don't get to customize the sandwich as it is created. They haves both cold and warm subs I prefer the warm ones. In closing I am going to rank the sub shops in Provo orem. Fire house Gandolphos Which which Ernies Subway
(4)
Tyler R.
I've been here a lot, and it's always a good solid sub. Staff is very friendly and there are plenty of side choices to go with your meal. Only complaint is I wish they would put more effort into their salads.
(4)
Josh G.
I have had good experiences here before, but went in tonight to get a sandwich to go. The sign on the door clearly says that it is open until 10 pm. I arrived at 9:48, hoping to hop in really quick for a to go order, but the door was locked. An employee stood just in front of the door with a broom in his hand, and just looked at me with a blank stare. I pointed to the posted hours of business, but he just shrugged and walked away. I have worked in the service industry before, and I understand that it can be frustrating when customers come in right before closing time and sit around forever. I, however, was a single person, 12 minutes before closing, and the door was already locked. The chairs were all set up on the tables already. They workers were jonesing to get out of there. I get it. But that doesn't excuse poor customer service. You are getting paid to provide a service. Don't forget that.
(1)
David E.
The coke machine leaks I do not know what on your hand when getting ice. I would say 90% of the employees were great but the young lady that was taking orders acted like she really did not care. But the food was great.
(4)
Tyler A.
I always love this place. Have only eaten here a few times due to my living in the middle of nowhere, but never disappointed. The drink machine us crazy! I want one for my home!
(5)
Alex S.
3.4!! so close firehouse... soooooo close!!! Price. Price is the only reason this isn't a four. No way this place is a five. I do like firefighters... but not firefighter food... is that such a thing? I ordered the medium brisket and cheddar sandwich... which cost around 6 dollars and probably like seven inches long (insert length joke here). It was very tasty and the mayonnaise was a nice little touch to it! I highly recommend this if you ever go there. If you really like chips and soda get the menu... thats like around 10 dollars for this particular sandwich... PS dont buy chips you look like an idiot. PSS bring your own chips. Go if you LOVE sandwiches... otherwise... save your money, I went for YELP and no one else. Not even my stomach... dedication.
(3)
Amber O.
Not sure why it has low star reviews! Delish sandwich, got the Italian. Greeted with enthusiasm right when I entered the door. Gal taking my order was super friendly also. As I was sitting there the manager cheerfully chatted with the local customers. I will visit this location again when in town for work.
(4)
Elizabeth R.
I have to start of my review by talking about the coke machine they have where you can formulate any drink with a number of different coke product flavors. Such a great idea! Touch screen makes it easy but would really help if they put up some kind of instructions on how to make the machine work more effectively. Maybe it being my first time it took me a little longer to figure out then it should have but once i sat down i noticed quite a few other people having trouble with it. I ordered a cherry limeade that came out a lil to sweet. Instead of dumping it out my sister suggested squeezing some limes in it. That did the trick. The sandwiches here are amazing! A little bit more spendy then the typical subway, blimpie etc. But worth every penny. My sister and i shared a turkey and bacon sub fully loaded with mayo, mustard, olives, bacon, ranch dressing, and onions. The great was fresh but some of the other ingredients on it were not. Overall i would say the sandwich was a notch above the general sub shop. With all that being said i really did like the way the set the restaurant up. Its very clean and bright. The service is friendly. Im not a huge fan of the location as sometimes its impossible to get out onto fairview or milwaukee so i tend to stay away from these types of places. It does seem lately more and more menus are places higher then they use to be which i fell makes it more difficult to read.
(3)
Brian G.
Firehouse Subs is the best sandwich shop, hands down. Great bread, meats and flavored. They also have the great Coke machine with the infinite combinations. Cute theme. Great food. Great place.
(5)
Maquel C.
Best subs I've had in utah. So yummy, full of flavor, great ingredients. I highly recommend it!!
(5)
Chris C.
This is my first time to any Firehouse location and I was not disappointed. I ordered the Smokehouse Beef and Cheddar footlong and it was quite tasty and flavorful. With chips, drink and a pickle it was about $12, a little high for Provo but on par with other similar places. I will return to try some more of the popular sandwiches. Overall a good sandwich shop in a sea of fast food and soda shops.
(4)
Jay T.
Firehouse makes delicious hot sandwiches. The number ten - barbecued brisket - is delicious especially when Finn prepares it with some thinly sliced jalapeños and a gentle touch of honey mustard. I also appreciate their coca cola soda machine that serves every beverage and flavor imaginable.
(4)
Julie Y.
I love firehouse subs, but not a huge fan of this location. I prefer the Orem location because the staff ask about what you want on your sub (I don't like onions or mustard on my Hook and Ladder) whereas here, they just assume you want everything. I think that's because this location is new and the staff are all still learning. I like not having to drive to Orem to go to Firehouse Subs, so I've been to this location a few times until I noticed that the sandwiches at the Orem location always seem to be made better. I prefer going to the Orem location.
(4)
Era R.
Barely deserves one star. I like firehouse subs but this location has zero customer service. They won't honor firehouse coupons and the manager seems like could use some customer service trainings.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : Yes Drive-Thru : No
David S.
This is a sandwich shop that was supposedly started by fireman. But don't let that distract you from there great subs. Here in Utah they are most comparable to gandolphos and ernies deli. They are a premium sub place with ten different options. Unlike subway you order the sandwich and get what's on the menu you don't get to customize the sandwich as it is created. They haves both cold and warm subs I prefer the warm ones. In closing I am going to rank the sub shops in Provo orem. Fire house Gandolphos Which which Ernies Subway
(4)Tyler R.
I've been here a lot, and it's always a good solid sub. Staff is very friendly and there are plenty of side choices to go with your meal. Only complaint is I wish they would put more effort into their salads.
(4)Josh G.
I have had good experiences here before, but went in tonight to get a sandwich to go. The sign on the door clearly says that it is open until 10 pm. I arrived at 9:48, hoping to hop in really quick for a to go order, but the door was locked. An employee stood just in front of the door with a broom in his hand, and just looked at me with a blank stare. I pointed to the posted hours of business, but he just shrugged and walked away. I have worked in the service industry before, and I understand that it can be frustrating when customers come in right before closing time and sit around forever. I, however, was a single person, 12 minutes before closing, and the door was already locked. The chairs were all set up on the tables already. They workers were jonesing to get out of there. I get it. But that doesn't excuse poor customer service. You are getting paid to provide a service. Don't forget that.
(1)David E.
The coke machine leaks I do not know what on your hand when getting ice. I would say 90% of the employees were great but the young lady that was taking orders acted like she really did not care. But the food was great.
(4)Tyler A.
I always love this place. Have only eaten here a few times due to my living in the middle of nowhere, but never disappointed. The drink machine us crazy! I want one for my home!
(5)Alex S.
3.4!! so close firehouse... soooooo close!!! Price. Price is the only reason this isn't a four. No way this place is a five. I do like firefighters... but not firefighter food... is that such a thing? I ordered the medium brisket and cheddar sandwich... which cost around 6 dollars and probably like seven inches long (insert length joke here). It was very tasty and the mayonnaise was a nice little touch to it! I highly recommend this if you ever go there. If you really like chips and soda get the menu... thats like around 10 dollars for this particular sandwich... PS dont buy chips you look like an idiot. PSS bring your own chips. Go if you LOVE sandwiches... otherwise... save your money, I went for YELP and no one else. Not even my stomach... dedication.
(3)Amber O.
Not sure why it has low star reviews! Delish sandwich, got the Italian. Greeted with enthusiasm right when I entered the door. Gal taking my order was super friendly also. As I was sitting there the manager cheerfully chatted with the local customers. I will visit this location again when in town for work.
(4)Elizabeth R.
I have to start of my review by talking about the coke machine they have where you can formulate any drink with a number of different coke product flavors. Such a great idea! Touch screen makes it easy but would really help if they put up some kind of instructions on how to make the machine work more effectively. Maybe it being my first time it took me a little longer to figure out then it should have but once i sat down i noticed quite a few other people having trouble with it. I ordered a cherry limeade that came out a lil to sweet. Instead of dumping it out my sister suggested squeezing some limes in it. That did the trick. The sandwiches here are amazing! A little bit more spendy then the typical subway, blimpie etc. But worth every penny. My sister and i shared a turkey and bacon sub fully loaded with mayo, mustard, olives, bacon, ranch dressing, and onions. The great was fresh but some of the other ingredients on it were not. Overall i would say the sandwich was a notch above the general sub shop. With all that being said i really did like the way the set the restaurant up. Its very clean and bright. The service is friendly. Im not a huge fan of the location as sometimes its impossible to get out onto fairview or milwaukee so i tend to stay away from these types of places. It does seem lately more and more menus are places higher then they use to be which i fell makes it more difficult to read.
(3)Brian G.
Firehouse Subs is the best sandwich shop, hands down. Great bread, meats and flavored. They also have the great Coke machine with the infinite combinations. Cute theme. Great food. Great place.
(5)Maquel C.
Best subs I've had in utah. So yummy, full of flavor, great ingredients. I highly recommend it!!
(5)Chris C.
This is my first time to any Firehouse location and I was not disappointed. I ordered the Smokehouse Beef and Cheddar footlong and it was quite tasty and flavorful. With chips, drink and a pickle it was about $12, a little high for Provo but on par with other similar places. I will return to try some more of the popular sandwiches. Overall a good sandwich shop in a sea of fast food and soda shops.
(4)Jay T.
Firehouse makes delicious hot sandwiches. The number ten - barbecued brisket - is delicious especially when Finn prepares it with some thinly sliced jalapeños and a gentle touch of honey mustard. I also appreciate their coca cola soda machine that serves every beverage and flavor imaginable.
(4)Julie Y.
I love firehouse subs, but not a huge fan of this location. I prefer the Orem location because the staff ask about what you want on your sub (I don't like onions or mustard on my Hook and Ladder) whereas here, they just assume you want everything. I think that's because this location is new and the staff are all still learning. I like not having to drive to Orem to go to Firehouse Subs, so I've been to this location a few times until I noticed that the sandwiches at the Orem location always seem to be made better. I prefer going to the Orem location.
(4)Era R.
Barely deserves one star. I like firehouse subs but this location has zero customer service. They won't honor firehouse coupons and the manager seems like could use some customer service trainings.
(1)