The staff is always pleasant and very informative. I tend to frequent this location mainly because of the sweet and personal staff
(5)
Tony S.
Standard Starbucks fare served in the slowest manner possible. The employees are cordial but put their own pursuits of chatting and self engagement above customer service. If this place didn't have the Starbucks crest displayed it would go out of business!
(2)
William P.
I think that soon enough the barista's will know every drink that I can imagine I want to get. The place is your normal Starbucks that is connected to the Westin in downtown Memphis. The place is usually busy when I go there but it's has it slow times which is nice to have some quiet time. It's a good place to get frappes for the most part.
(4)
Chris B.
Have to say, this Starbucks has improved since my last visit. They still don't seem to be stocked as well as most locations, but they at least had some things. Staff was friendly... Considering this is basically the only Starbucks location in downtown Memphis and the fact that it is directly across the street from the FedEx Forum, you'd think this location would be extraordinary... strange that it is not.
(3)
Christina N.
This is the only starbucks downtown and it's ease of access and hours make me a hugh fan of this place. I love this location because it's easy to get to by foot (probably not so much for cars) and the way the outside railing is makes for a good spot to tie your pooch up while you run in for a coffee. They are open early (before 7am) so I can grab my coffee then head home to get ready for work. And they never give me a hard time for ordering a small whip cream cup for my pup. Sadly they don't allow for redemption of free items through starbucks promos and the actual location is quite small. For an in and out coffee run though - it works out well - and it's never busy (at least when I've there!).
(4)
Sarah N.
I would have given this Starbucks zero stars if I could. Where do I start? The atrocious service, long wait, or half-completed orders? I went to this same Starbucks four days in a row and all of the above got progressively worse. The only upside was the friendly order taker guy/cashier. The other two women fixing and delivering orders were outright rude. As another Yelper indicated, it felt like I was interrupting their lives by asking where my iced coffee was after waiting 15 minutes. On none of the four days I was there did I ever receive my order timely. I learned my lesson after the first two days and only ordered beverages since my food orders were either continually forgotten or not fixed the way I requested. The lady fixing/delivering the orders would just set them down on the counter without announcing what they were or who they were for. I've never experienced this at any other Starbucks. Examples of wrong orders: - Asked for plain bagel toasted with cream cheese. Got plain bagel, untoasted, with nothing else in the bag. - Asked for iced coffee with soy and sugar added. Got iced coffee with full milk and no sugar added. Had to ask for new coffee and received an eye roll. - Asked for spinach and egg white wrap. Got nothing after waiting 15 minutes and noticed others were getting their orders. The lady fixing the wrap threw it on the counter in front of me when I finally got it. - Friend ordered a steamer. Got nothing after waiting a while. Had to ask about it and got an eye roll. The eye rolls surprised me after the second day because I was sure these women recognized us by then. I thought that small familiarity may have gotten us better service. WRONG.
(1)
Jeremy W.
Terrible parking, bad hours, and a LICENSED store meaning that if you've got a free drink built up on your Starbucks card they will NOT redeem it for you.
(2)
Jackie R.
I love Starbucks because it's consistent and I know what to expect. I go to Starbucks, I expect free internet. However, here you have to get a code when you purchase something, which bums me out. I always order something when I'm going to be staying for awhile, but I may not want to do it right away (like today, I'd just eaten a big lunch and wanted to wait). It's a small store, with limited seating (and none for a group), and there are also only two outlets, so don't count on being able to charge anything. Finally, the service just wasn't that perky, kind Starbucks attitude that I've come to expect. One staff member was nice enough, but I was left wondering if I did something to offend the other one.
(2)
Dawnn S.
I am a Starbucks fan..but my Chai tea was watered down at this establishment, plus the young lady walked out away before my husband could even state what he wanted... very disappointing.
(2)
Ryan W.
I guess it's more a review of the barista. The store itself was fine. I love Starbucks, and this was the first time I would say I was treated rudely at one. We stayed at the Westin, which is attached and got coffee here before getting back on the road. We got a Memphis mug, which the barista put in a ripped paper bag. Then we asked for oatmeal, and it was just a bizarre conversation. I have no idea what the woman said, it was unintelligible but it sounded short, rude and like we were putting her out. She slammed them into the same ripped paper bag. The other woman behind the counter was nice and clearly saw what was going on, so maybe she won't be working there long. One of the best things about Starbucks is consistency, and it's actually remarkable that I've been to 50+ stores and never had an experience like this.
(2)
Carla G.
This Starbucks is connected to the Westin Hotel just off of Beale Street. I had my January tumbler in my purse and needed a quick coffee pick me up after touring two museums. Service was speedy, it was afternoon and I was still able to get a Bold coffee (Gold Coast Blend). Had to remind the barista that my coffee was free due to the tumbler, which she confirmed with a co-worker. I was in an out quick. Lot of foot traffic, it is a coffee stop, small shop with limited seating, not a place to linger and drink coffee. And today it was exactly what I needed.
(3)
Malcolm M.
Opened on schedule after renovation, looks much more like others in area. Have not had a chance to see if outlets have increased though.
(4)
Chris P.
If you need a quick caffeine fix or it's a cold TN morning / evening, this is a place to go. They do a lot of throughput so it's busy, it's not really a place to hang out to study or read. They didn't have the Memphis mug I needed to add to my collection, I get the impression that they're busy and just trying to tread water. Overall kind of meh.
Jacqui G.
The staff is always pleasant and very informative. I tend to frequent this location mainly because of the sweet and personal staff
(5)Tony S.
Standard Starbucks fare served in the slowest manner possible. The employees are cordial but put their own pursuits of chatting and self engagement above customer service. If this place didn't have the Starbucks crest displayed it would go out of business!
(2)William P.
I think that soon enough the barista's will know every drink that I can imagine I want to get. The place is your normal Starbucks that is connected to the Westin in downtown Memphis. The place is usually busy when I go there but it's has it slow times which is nice to have some quiet time. It's a good place to get frappes for the most part.
(4)Chris B.
Have to say, this Starbucks has improved since my last visit. They still don't seem to be stocked as well as most locations, but they at least had some things. Staff was friendly... Considering this is basically the only Starbucks location in downtown Memphis and the fact that it is directly across the street from the FedEx Forum, you'd think this location would be extraordinary... strange that it is not.
(3)Christina N.
This is the only starbucks downtown and it's ease of access and hours make me a hugh fan of this place. I love this location because it's easy to get to by foot (probably not so much for cars) and the way the outside railing is makes for a good spot to tie your pooch up while you run in for a coffee. They are open early (before 7am) so I can grab my coffee then head home to get ready for work. And they never give me a hard time for ordering a small whip cream cup for my pup. Sadly they don't allow for redemption of free items through starbucks promos and the actual location is quite small. For an in and out coffee run though - it works out well - and it's never busy (at least when I've there!).
(4)Sarah N.
I would have given this Starbucks zero stars if I could. Where do I start? The atrocious service, long wait, or half-completed orders? I went to this same Starbucks four days in a row and all of the above got progressively worse. The only upside was the friendly order taker guy/cashier. The other two women fixing and delivering orders were outright rude. As another Yelper indicated, it felt like I was interrupting their lives by asking where my iced coffee was after waiting 15 minutes. On none of the four days I was there did I ever receive my order timely. I learned my lesson after the first two days and only ordered beverages since my food orders were either continually forgotten or not fixed the way I requested. The lady fixing/delivering the orders would just set them down on the counter without announcing what they were or who they were for. I've never experienced this at any other Starbucks. Examples of wrong orders: - Asked for plain bagel toasted with cream cheese. Got plain bagel, untoasted, with nothing else in the bag. - Asked for iced coffee with soy and sugar added. Got iced coffee with full milk and no sugar added. Had to ask for new coffee and received an eye roll. - Asked for spinach and egg white wrap. Got nothing after waiting 15 minutes and noticed others were getting their orders. The lady fixing the wrap threw it on the counter in front of me when I finally got it. - Friend ordered a steamer. Got nothing after waiting a while. Had to ask about it and got an eye roll. The eye rolls surprised me after the second day because I was sure these women recognized us by then. I thought that small familiarity may have gotten us better service. WRONG.
(1)Jeremy W.
Terrible parking, bad hours, and a LICENSED store meaning that if you've got a free drink built up on your Starbucks card they will NOT redeem it for you.
(2)Jackie R.
I love Starbucks because it's consistent and I know what to expect. I go to Starbucks, I expect free internet. However, here you have to get a code when you purchase something, which bums me out. I always order something when I'm going to be staying for awhile, but I may not want to do it right away (like today, I'd just eaten a big lunch and wanted to wait). It's a small store, with limited seating (and none for a group), and there are also only two outlets, so don't count on being able to charge anything. Finally, the service just wasn't that perky, kind Starbucks attitude that I've come to expect. One staff member was nice enough, but I was left wondering if I did something to offend the other one.
(2)Dawnn S.
I am a Starbucks fan..but my Chai tea was watered down at this establishment, plus the young lady walked out away before my husband could even state what he wanted... very disappointing.
(2)Ryan W.
I guess it's more a review of the barista. The store itself was fine. I love Starbucks, and this was the first time I would say I was treated rudely at one. We stayed at the Westin, which is attached and got coffee here before getting back on the road. We got a Memphis mug, which the barista put in a ripped paper bag. Then we asked for oatmeal, and it was just a bizarre conversation. I have no idea what the woman said, it was unintelligible but it sounded short, rude and like we were putting her out. She slammed them into the same ripped paper bag. The other woman behind the counter was nice and clearly saw what was going on, so maybe she won't be working there long. One of the best things about Starbucks is consistency, and it's actually remarkable that I've been to 50+ stores and never had an experience like this.
(2)Carla G.
This Starbucks is connected to the Westin Hotel just off of Beale Street. I had my January tumbler in my purse and needed a quick coffee pick me up after touring two museums. Service was speedy, it was afternoon and I was still able to get a Bold coffee (Gold Coast Blend). Had to remind the barista that my coffee was free due to the tumbler, which she confirmed with a co-worker. I was in an out quick. Lot of foot traffic, it is a coffee stop, small shop with limited seating, not a place to linger and drink coffee. And today it was exactly what I needed.
(3)Malcolm M.
Opened on schedule after renovation, looks much more like others in area. Have not had a chance to see if outlets have increased though.
(4)Chris P.
If you need a quick caffeine fix or it's a cold TN morning / evening, this is a place to go. They do a lot of throughput so it's busy, it's not really a place to hang out to study or read. They didn't have the Memphis mug I needed to add to my collection, I get the impression that they're busy and just trying to tread water. Overall kind of meh.
(2)