Hot and Now, drive thru, service can get a little frazzled. Time before last, donuts not hot. Last time, wrong order (ordered 3 donuts, got 4, charged for 4) but took it anyways as cannot. Resist. Donuts. To make sure you get the best, hottest, crispiest donut, park and go inside. The saddest part is watching the deformed donuts get rejected. I would estimate, for every 100, there are 2-3 that don't look perfect. They go straight into the garbage. I told the workers, I would accept the sub-par donuts. I would open my home, and take in these unwanted, unloved donuts. But, alas, it is against policy. It does seem to be wasteful though.
(3)
Matt S.
Doughnuts were great but service was pitiful...remodeled as a coffee shop but forgot to train the help to prepare coffee! Service is not a function of buildings...it is a function of training.
(3)
Logan K.
This was my first Krispy Kreme experience outside the case at the gas station. I was blown away! Their kitchen is open, so you can watch the donuts coming down the line. They have way more options than I realized. The staff was very pleasant and helpful in putting together my order. Among the tasty donuts we sampled were the peach pie, lemon filled, cinnamon bun, apple filled, and of course the traditional glazed. Everything we had was so fresh, soft, delicious... A dozen donuts ran in the $10 ballpark. I can't wait to try their coffee drinks too!
(5)
Mike M.
Love their doughnuts! My favorite is the glazed cake. but a hot glazed one can change a persons life! They have remodeled the inside and it looks good. plenty of seating. plus you know when you watch doughnuts being made you re going to buy more, right? I dont seem to have the problem with the staff that other reviewers have had. Some of the ladies I've known for years. I love these doughnut so much I wrote a song about them, sung to the tune of the war of 1812- The hot sign came on and the people came a runnin, 6 rows wide and 24 deep they all cried out, I Want My Doughnuts!" Jelly filled and sprinkled and of course the glazed. Hot Now, Hot Now That should make you weepy!
(4)
Zaida J.
As another reviewer mentioned, when the sign is on, the drive through is a mess!! I was too lazy to go in, and it took me over half an hour to get through the drive through! I can't imagine there isn't a more efficient way to work the donut line to make that line faster. They didn't even box my donuts until I pulled up. Not sure if they don't have enough people working or what (my cashier is also who boxed it). Regardless, that freshly baked original krispy kreme donut is like CRACK! Mmmmmmm sooooo good! I wasn't even mad about that stupid long wait ha! I was in the area a few days later and decided to stop by again. I decided for some variety this time, getting 4 of the custard filled donuts. My mom, daughter and I call those Boston Cream donuts and looooove them! Imagine our horror when only ONE of the four had custard! One other had a dot (literally) and the other two pretty much had nothing. It was comical! I decided to let Krispy Kreme know the next day. The woman I spoke to was apologetic (though she gave a lame excuse, I'll forgive not accepting blame) and asked if I wanted replacements. Well just so happens I was going to be in the area that evening so YES, replacements would be lovely. She put me on the phone with Lorenzo the manager who confirmed that wouldn't be a problem. I went in that evening, asked for Lorenzo. So gracious and kind!!! Very friendly and personable AND replaced my donuts (with a few extra for my trouble). Also as a side note, when I when in the very first time (3 times over the holidays!!), my daughter and her friend were taking pictures of the donut making process and one of the employees joked around with them. All and in, between my interactions with the woman who answered my call, Lorenzo and the employee who wasn't annoyed with two nosy teens, I was happy with the staff interactions at this location.
(4)
Aleks K.
I downloaded the Hot Now app the night before planning to go on a quest for what Southerners rave about. Woke up, checked the status a couple of times, finally the light showed as "on" and I made my way from Mount Pleasant to West Ash during morning rush hour. I pulled past the location and had to double back, pulled into the lot, a little busy, I think to myself, "alright, let's see what the fuss is about". It smelled like heaven inside, the donuts were stocked in the cases and the conveyor was kicking. Like little soldiers making their way from frying to glazing to drying the doughnuts slowly scooted towards packing. The two customers before me both bought several dozen. My turn comes up, I am pleasantly greeted and I order two glazed (knowing already one won't be enough). I sit down with my tray, I have no idea where the first one went and I see just one on the tray. Fingers sticky, mouth sweet, must've inhaled it. I try to eat the second one slower. Nibble, savor, chomp, gone. As they come off the belt they gleam and with a minute on the tray the glaze melts in creating the coating I've always seen on Krispys. Already thinking about repeating my trip over again and again. Only divine when hot; otherwise they are just regular glazed donuts.
(5)
Frank G.
Been eating Krispy Kreme for many years. I do swear that they changed their oils for the donuts. They taste a little more oily than before. Maybe it's my taste buds. But, they are the best. I once finished a box of 12...by myself. Horrible huh? Oh well. get them off the line, much more fresh than from behind the counter. As for the Help, I find, if I go in with a friendly attitude, they respond accordingly. So, smile and give them a "bubbly" attitude, and you will enjoy your purchase. Put yourself in their shoes. Enjoy. frank G
(5)
Brandy D.
Brought the kids in to see donuts being made. They loved it and picking from the large selection of donuts. I had an iced coffee which was so sugary. The entire place was sticky but we had a nice quick breakfast.
(3)
Harold W.
I went on National Hero Day!! We got a free dozen of glaze doughnuts for free with a purchased dozen. I really wish I had waited for the Hot Now sign to be on. Didn't realize they are open like 24 Hours A DAY! What?! Why didn't I already know this?
(3)
Cho D.
We drove 17 miles. Got a little turned around, and arrived to barricades blocking the drive way, contractors shooting the **** in the parking lot, and a closed business. No notice through their site, or phone number. So while this could be the best Krispy Kreme of all time, for me it was a major buzz kill. I think the next closest one is some 60+ miles away. I will rerate if it ever reopens for business. We settled on the local markets bakery donuts because the dunkin donuts down the street was missing a key factor....They had no donuts to sell.
(1)
Nicholas T.
THE GREATEST DOUGHNUT ON THE FACE OF THIS EARTH. That being said there needs to be another location in north Charleston. It's just too far for me to travel. THE BEST!
(5)
Alexander T.
I now understand what all the fuss was about. As we rolled into Charleston, the brightly lit now hot sign beckoned our salvation into the ooey gooey goodness which is Krispy Kreme. It was by far the best doughnut I had tasted in my life as it came straight off the assembly line into my eager tastebuds. The regular glazed is simple and perfect.
(5)
Derek B.
Absolutely nothing better than hot, fresh donuts. Even if it does feel like I'm giving myself diabetes. Worth every second and every bite. Buy enough to last a few days, they go quick.
(4)
Nancy S.
Three stars because the bathroom was poor. But KK can't really get a bad review. The light speaks for itself.
(3)
Matt B.
Had terrible experiences multiple times at this location. Poor customer service. Good luck
(1)
Tracy G.
The battle between Krispy Kreme and Dunkin Donuts seems to be an ongoing feud. Most people definitely prefer one to the other. Me, I'm a fan of donuts in general and Krispy Kreme has always ranked pretty high in my book. What I love about this one in West Ashley is that they seem to almost always have the 'Hot Now" sign on. A hot, glazed doughnut right off the rack is pure sugar heaven. It melts in your mouth and before you know it, you've eaten 3 donuts in the span of 2 minutes. My strategy is to get the hot glazed one which I eat first before it starts cooling down and then a second different donut which I can have immediately after or save it for a couple of minutes/hours if needed. I highly recommend checking out their special doughnut of the month. The best specialty one I've had is probably the banana pudding doughnut. The price is good, the people are friendly and the service is pretty fast. I've found that I actually get faster service if I go inside as opposed to the drive thru.
(4)
Amanda H.
It's Krispy Kreme. The staff act like they hate their job, but it's Krispy Kreme. The donuts are worth it.
(5)
Karen R.
There is absolutely nothing better in this world than a Hot Now glazed donut. It doesn't even taste like a donut, it tastes like a slice of heaven! I always get one chocolate glazed donut for later, but those Not Now donuts will make me pull over ever time. I even have the app on my phone so I know in advance when the light is on!
(5)
Dante G.
Love this place! The staff is always friendly. Some of the patrons, however, not so much. It would be nice if CPD came by to clear out some of the riff raff, but, I understand, they can't feed the stereotype!
(4)
Andrew H.
No better place to go after you'd had Cookout with a milkshake. My friend and I have a tradition of eating a box full of hot donuts after every Cookout run, normally once a week. I highly recommend it for those more nutritionally inclined. The only complaint I have are that the donuts aren't cheap enough! I've been on a diet for a few months now and you won't believe how taxing it is on my wallet. I can only tell them it's my birthday so many times before they catch on. I give it 4 stars because they don't have donut sundaes, which you can find at some locations. Often times a box of original glazes just isn't enough.
(4)
Mary Elizabeth J.
Not that all Krispy Kreme doughnuts aren't addictive like crack, but I just tried the key lime cake doughnut and it was warm buttery summertime with a tart little kick. My eyes nearly teared up, I was so thankful.
(5)
Josh A.
Not too bad, but only if they are hot. When the hot donuts sign is on, that's the time to go. Otherwise, eh. Donut Connection up in Goose Creek blows them away.
(3)
Allison H.
I see the "HOT NOW" sign that illuminates when yummy deliciousness is being fried and glazed within and I have no willpower! They have a drive thru window...it's so hard not to stop when they are HOT! Plus, this is a new location (within the past few years) so it's very clean inside. You can see the donuts being made. ps. I ate a dozen at one time while watching "Terms of Endearment" freshman year of college!
(5)
Phillip F.
Move over Dunkin!!!! Krispy Kreme is awesome. I would travel light years to recieve the fluffy joys of Krispy Kreme. I absolutely love their doughnuts but they also brew a decent cup of coffee too. My favorite doughnut is the New York Cheese Cake doughnut but the raspberry filled doughnuts are exquisite as well. They have a drive-thru that is usually pretty empty. They also have a clean dining area. Their service is also great. To put it simple it is Krispy Kreme. It is full of delicious delights and fond memories...
(5)
Big Baby Jesus C.
Called to ask their hours and they hung up on me and took the phone off the hook!
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No Caters : No
Loretta J.
Hot and Now, drive thru, service can get a little frazzled. Time before last, donuts not hot. Last time, wrong order (ordered 3 donuts, got 4, charged for 4) but took it anyways as cannot. Resist. Donuts. To make sure you get the best, hottest, crispiest donut, park and go inside. The saddest part is watching the deformed donuts get rejected. I would estimate, for every 100, there are 2-3 that don't look perfect. They go straight into the garbage. I told the workers, I would accept the sub-par donuts. I would open my home, and take in these unwanted, unloved donuts. But, alas, it is against policy. It does seem to be wasteful though.
(3)Matt S.
Doughnuts were great but service was pitiful...remodeled as a coffee shop but forgot to train the help to prepare coffee! Service is not a function of buildings...it is a function of training.
(3)Logan K.
This was my first Krispy Kreme experience outside the case at the gas station. I was blown away! Their kitchen is open, so you can watch the donuts coming down the line. They have way more options than I realized. The staff was very pleasant and helpful in putting together my order. Among the tasty donuts we sampled were the peach pie, lemon filled, cinnamon bun, apple filled, and of course the traditional glazed. Everything we had was so fresh, soft, delicious... A dozen donuts ran in the $10 ballpark. I can't wait to try their coffee drinks too!
(5)Mike M.
Love their doughnuts! My favorite is the glazed cake. but a hot glazed one can change a persons life! They have remodeled the inside and it looks good. plenty of seating. plus you know when you watch doughnuts being made you re going to buy more, right? I dont seem to have the problem with the staff that other reviewers have had. Some of the ladies I've known for years. I love these doughnut so much I wrote a song about them, sung to the tune of the war of 1812- The hot sign came on and the people came a runnin, 6 rows wide and 24 deep they all cried out, I Want My Doughnuts!" Jelly filled and sprinkled and of course the glazed. Hot Now, Hot Now That should make you weepy!
(4)Zaida J.
As another reviewer mentioned, when the sign is on, the drive through is a mess!! I was too lazy to go in, and it took me over half an hour to get through the drive through! I can't imagine there isn't a more efficient way to work the donut line to make that line faster. They didn't even box my donuts until I pulled up. Not sure if they don't have enough people working or what (my cashier is also who boxed it). Regardless, that freshly baked original krispy kreme donut is like CRACK! Mmmmmmm sooooo good! I wasn't even mad about that stupid long wait ha! I was in the area a few days later and decided to stop by again. I decided for some variety this time, getting 4 of the custard filled donuts. My mom, daughter and I call those Boston Cream donuts and looooove them! Imagine our horror when only ONE of the four had custard! One other had a dot (literally) and the other two pretty much had nothing. It was comical! I decided to let Krispy Kreme know the next day. The woman I spoke to was apologetic (though she gave a lame excuse, I'll forgive not accepting blame) and asked if I wanted replacements. Well just so happens I was going to be in the area that evening so YES, replacements would be lovely. She put me on the phone with Lorenzo the manager who confirmed that wouldn't be a problem. I went in that evening, asked for Lorenzo. So gracious and kind!!! Very friendly and personable AND replaced my donuts (with a few extra for my trouble). Also as a side note, when I when in the very first time (3 times over the holidays!!), my daughter and her friend were taking pictures of the donut making process and one of the employees joked around with them. All and in, between my interactions with the woman who answered my call, Lorenzo and the employee who wasn't annoyed with two nosy teens, I was happy with the staff interactions at this location.
(4)Aleks K.
I downloaded the Hot Now app the night before planning to go on a quest for what Southerners rave about. Woke up, checked the status a couple of times, finally the light showed as "on" and I made my way from Mount Pleasant to West Ash during morning rush hour. I pulled past the location and had to double back, pulled into the lot, a little busy, I think to myself, "alright, let's see what the fuss is about". It smelled like heaven inside, the donuts were stocked in the cases and the conveyor was kicking. Like little soldiers making their way from frying to glazing to drying the doughnuts slowly scooted towards packing. The two customers before me both bought several dozen. My turn comes up, I am pleasantly greeted and I order two glazed (knowing already one won't be enough). I sit down with my tray, I have no idea where the first one went and I see just one on the tray. Fingers sticky, mouth sweet, must've inhaled it. I try to eat the second one slower. Nibble, savor, chomp, gone. As they come off the belt they gleam and with a minute on the tray the glaze melts in creating the coating I've always seen on Krispys. Already thinking about repeating my trip over again and again. Only divine when hot; otherwise they are just regular glazed donuts.
(5)Frank G.
Been eating Krispy Kreme for many years. I do swear that they changed their oils for the donuts. They taste a little more oily than before. Maybe it's my taste buds. But, they are the best. I once finished a box of 12...by myself. Horrible huh? Oh well. get them off the line, much more fresh than from behind the counter. As for the Help, I find, if I go in with a friendly attitude, they respond accordingly. So, smile and give them a "bubbly" attitude, and you will enjoy your purchase. Put yourself in their shoes. Enjoy. frank G
(5)Brandy D.
Brought the kids in to see donuts being made. They loved it and picking from the large selection of donuts. I had an iced coffee which was so sugary. The entire place was sticky but we had a nice quick breakfast.
(3)Harold W.
I went on National Hero Day!! We got a free dozen of glaze doughnuts for free with a purchased dozen. I really wish I had waited for the Hot Now sign to be on. Didn't realize they are open like 24 Hours A DAY! What?! Why didn't I already know this?
(3)Cho D.
We drove 17 miles. Got a little turned around, and arrived to barricades blocking the drive way, contractors shooting the **** in the parking lot, and a closed business. No notice through their site, or phone number. So while this could be the best Krispy Kreme of all time, for me it was a major buzz kill. I think the next closest one is some 60+ miles away. I will rerate if it ever reopens for business. We settled on the local markets bakery donuts because the dunkin donuts down the street was missing a key factor....They had no donuts to sell.
(1)Nicholas T.
THE GREATEST DOUGHNUT ON THE FACE OF THIS EARTH. That being said there needs to be another location in north Charleston. It's just too far for me to travel. THE BEST!
(5)Alexander T.
I now understand what all the fuss was about. As we rolled into Charleston, the brightly lit now hot sign beckoned our salvation into the ooey gooey goodness which is Krispy Kreme. It was by far the best doughnut I had tasted in my life as it came straight off the assembly line into my eager tastebuds. The regular glazed is simple and perfect.
(5)Derek B.
Absolutely nothing better than hot, fresh donuts. Even if it does feel like I'm giving myself diabetes. Worth every second and every bite. Buy enough to last a few days, they go quick.
(4)Nancy S.
Three stars because the bathroom was poor. But KK can't really get a bad review. The light speaks for itself.
(3)Matt B.
Had terrible experiences multiple times at this location. Poor customer service. Good luck
(1)Tracy G.
The battle between Krispy Kreme and Dunkin Donuts seems to be an ongoing feud. Most people definitely prefer one to the other. Me, I'm a fan of donuts in general and Krispy Kreme has always ranked pretty high in my book. What I love about this one in West Ashley is that they seem to almost always have the 'Hot Now" sign on. A hot, glazed doughnut right off the rack is pure sugar heaven. It melts in your mouth and before you know it, you've eaten 3 donuts in the span of 2 minutes. My strategy is to get the hot glazed one which I eat first before it starts cooling down and then a second different donut which I can have immediately after or save it for a couple of minutes/hours if needed. I highly recommend checking out their special doughnut of the month. The best specialty one I've had is probably the banana pudding doughnut. The price is good, the people are friendly and the service is pretty fast. I've found that I actually get faster service if I go inside as opposed to the drive thru.
(4)Amanda H.
It's Krispy Kreme. The staff act like they hate their job, but it's Krispy Kreme. The donuts are worth it.
(5)Karen R.
There is absolutely nothing better in this world than a Hot Now glazed donut. It doesn't even taste like a donut, it tastes like a slice of heaven! I always get one chocolate glazed donut for later, but those Not Now donuts will make me pull over ever time. I even have the app on my phone so I know in advance when the light is on!
(5)Dante G.
Love this place! The staff is always friendly. Some of the patrons, however, not so much. It would be nice if CPD came by to clear out some of the riff raff, but, I understand, they can't feed the stereotype!
(4)Andrew H.
No better place to go after you'd had Cookout with a milkshake. My friend and I have a tradition of eating a box full of hot donuts after every Cookout run, normally once a week. I highly recommend it for those more nutritionally inclined. The only complaint I have are that the donuts aren't cheap enough! I've been on a diet for a few months now and you won't believe how taxing it is on my wallet. I can only tell them it's my birthday so many times before they catch on. I give it 4 stars because they don't have donut sundaes, which you can find at some locations. Often times a box of original glazes just isn't enough.
(4)Mary Elizabeth J.
Not that all Krispy Kreme doughnuts aren't addictive like crack, but I just tried the key lime cake doughnut and it was warm buttery summertime with a tart little kick. My eyes nearly teared up, I was so thankful.
(5)Josh A.
Not too bad, but only if they are hot. When the hot donuts sign is on, that's the time to go. Otherwise, eh. Donut Connection up in Goose Creek blows them away.
(3)Allison H.
I see the "HOT NOW" sign that illuminates when yummy deliciousness is being fried and glazed within and I have no willpower! They have a drive thru window...it's so hard not to stop when they are HOT! Plus, this is a new location (within the past few years) so it's very clean inside. You can see the donuts being made. ps. I ate a dozen at one time while watching "Terms of Endearment" freshman year of college!
(5)Phillip F.
Move over Dunkin!!!! Krispy Kreme is awesome. I would travel light years to recieve the fluffy joys of Krispy Kreme. I absolutely love their doughnuts but they also brew a decent cup of coffee too. My favorite doughnut is the New York Cheese Cake doughnut but the raspberry filled doughnuts are exquisite as well. They have a drive-thru that is usually pretty empty. They also have a clean dining area. Their service is also great. To put it simple it is Krispy Kreme. It is full of delicious delights and fond memories...
(5)Big Baby Jesus C.
Called to ask their hours and they hung up on me and took the phone off the hook!
(1)