Jailhouse Inn
13 Marlborough St, Newport, RI, 02840
Jailhouse Inn Menu
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Address :
13 Marlborough St
Newport, RI, 02840 - Phone (401) 847-4638
- Website https://www.jailhouse.com
- Click To Get Directions
Opening Hours
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Specialities
- Wi-Fi : Free
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Bait and switch. My stay here happened a few weeks ago, with my mother, aunt and cousin visiting from overseas. We had booked Superior rooms, two of them, so that everyone in our party could have a bed and at the encouragement of other reviews which said that the Deluxe rooms on the ground floor were a bit noisy. Prepaid our deposit and eagerly waited for our vacation. On arrival, we tried to check in at 2:45 and were told to wait until 3. Asked if they could hold our bags until then and were informed we could leave them in the hallway. Not the warmest welcome. After meeting check in time requirements, we were booked in to rooms on the ground floor, with single beds in each and no explanation. But charged fully for the Superior room rate. I inquired about this with the front desk and was told that we were being placed in the rooms we booked. Since I travel with reservation paperwork on hand I could show that the reservations were made for different/Superior rooms and only at this point, 45 minutes into the check-in process, did the front deck acknowledge that we were not in the rooms that we had booked and that those rooms were unavailable. We were very frustrated about this as it was high season in Newport and there was very limited availability off property for a part of our size (we looked to see if leaving would be an option), and very upset that not only were they happy to give us rooms sub-standard to what we'd booked, they were perfectly willing to charge "Superior room" prices for the privilege. Not being taken advantage of is every customer's right and the front desk did eventually agree to refund the price difference for the rooms, allowing us to pay the actual room price for the rooms we were booked in (otherwise this would have been one star all the way), but no discount for their inability to honor the reservation; two stars for making me do the work to prove purchase and being sneaky about what they knew to be an overcharge for the rooms we were given vs. those we reserved. Breakfast was an average continental affair, the rooms were clean, and the location in town is good if you care to walk to the harbor and restaurants, but the beds were not comfortable and, as other reviewers have stated, the street noise was apparent in the ground floor rooms. Given our poor experience with check in and the dishonesty in dealing with the room situation, we would not stay here again.
(2)Keyonna B.
I booked a one night overnight. They have free parking which is great for the location and walking around downtown Newport. However, when booking it said it was a bed and breakfast and included I the price was a made to order breakfast but there was NOT a warm made to order breakfast. It was continental. Total let down since my point of booking this place was to have the bed and breakfast experience. The staff was nice. The king size room I got was pretty small, first floor, no view, and the window faced loud neighbors. Cable and free wifi are a plus! Not as decorative as advertised. Pretty simple. Great location though.
(3)Rebecca R.
I would like to apologize to the staff of the Jailhouse Inn of Newport, RI. My wife and I have stayed at the Inn at least once a year for the past 15 years and have never taken the time, until now, to write a thank you note. Thank you Sharon, manager of the Inn, for making our stays in Newport so much more enjoyable. You and your staff have created a home away from home for us to enjoy, while maintaining a professionally run inn. From the very adequate continental breakfast to the afternoon plate of home baked cookies, one can relax at the Inn before and after an active day in Newport. Wine and cheese on Saturday eve is also available. This jailhouse treats inmates well!! Last fall our son was married aboard the Madeleine in Newport Harbor. The Jailhouse Inn was home to the bride and groom and their wedding party. Sharon and her staff went out of their way to provide a memorable stay for all of us. We can't thank you enough for your assistance during that joyful occasion. The Jailhouse Inn is a popular place to stay during the months that it is open, frequented by folks from all across the country as well as many international visitors. My advice would be to make reservations well in advance of your stay. Thank you again Sharon and staff, Carl and Liz Rideg
(5)v s.
Incredible and wonderful staff who are very accommodating. The inn is a very unique and the rooms are comfortable. They great complimentary coffee and iced tea all day long. It's a great walking distance to the downtown area. I would definitely stay here again!
(5)Katy B.
Very nice! The staff were great as well as the location. Our room was pretty much a suite but they called it a single. Nice bedding and view. Clean furniture and bathroom. Rate seemed pretty average. We will come again and stay here the next time we visit Newport.
(5)Lindsay C.
I recently stayed here during the Newport Folk Festival and was very impressed with this inn. It's bed and breakfast (continental) style more than it is a hotel. The location is fantastic, with close access to Thames St, as well as Broadway. We didn't have a car during our stay and given the location of the Jailhouse Inn, it was very easy to walk everywhere. The rooms are spacious and clean. If you're looking for frills and luxury, this may not be your spot. These are basic accommodations with a helpful staff, easy access to many landmarks, restaurants, and bars, and a functional, clean place to rest your head. I often notice the little details at hotels (for example, my experience is instantly improved if the room has a robe - sometimes it's the minor details that improve the experience). In the case of the Jailhouse Inn, I noticed that they provide very high quality shampoo, conditioner, shower gel, and lotion. Again, a minor detail but shows the inn's dedication to providing a high quality, pleasant stay. I would definitely stay here again and recommend to Newport visitors.
(4)Leslie P.
We stayed here at the beginning of August. When we pulled into the driveway at about 11, the staff were standing on the porch having a cigarette and told us we could not check in until 3. We knew that, but thought that was not the nicest greeting I've ever received at an Inn. Also, made the mistake of thinking this was a B&B which would include a great breakfast like I've had at so many other Inns I've stayed at, but was informed that this was an "Inn" not a B&B and their breakfast was continental - disappointing. On the other hand, the rooms were really nice, the front porch was delightful and we set up our "cocktail" hour there and watched the passersby. The location was perfect for walking around the harbor area. We had a great time in Newport, and the Inn served its purpose, but I think I would check out a different one next time.
(3)Melissa W.
This place was very cute and clean. The location was great and the staff was extremely helpful and recommeded great places to see in RI. However, The continential breakfast wasn't that good. The muffins were burnt to a crisp and the hard boiled eggs were overcooked. The fuse keep blowing out when we had the tv and blow dryer on at the same time.
(3)Emily B.
My boyfriend and I stayed here in June, they have a "two night midweek" package which included 2 nights in a standard room, 2 tickets to one of the mansions, 2 tickets to the Newport Vineyard for a tour and wine tasting, and a $60 voucher to the Clark Cooke House. It came out to be about $400 including taxes. The inn actually used to be a jailhouse back in the day, so you can still see the iron bars at the front desk, and some of the light fixtures look like they are from when it was still a jailhouse. Our room was very nice and spacious. I was worried that it would be kind of run down looking, but everything was very clean and the bathroom was modern. We had a window air conditioner which was nice because it was very hot while we were there. A huge plus about this place is that they have parking! I hear that it can be quite a pain to park in Newport so this was very handy. The inn had a great location; only about a 5 minute walk to get to Thames Street. Our hotel package included continental breakfast, but we never ate there. They do have a nice little breakfast room set up for their guests. I would definitely stay here again. The prices were reasonable, the location was perfect, and the king sized bed was very comfortable. Oh, and if you like ghost stories, apparently the Jailhouse Inn is haunted. Guests have been known to feel a "presence" on the third floor. We were on the first floor so I didn't feel anything. But after I read that I was a little bit freaked out in my room at night.
(4)Todd B.
I was recently in Newport for a tradeshow and am absolutely compelled to write about how great this place is! The rooms are pretty decent sized and the overall decor was not overtly 'jailhouse' but still cool/ enough stuff there to give you the feel. The really impressive aspect of this place is the staff. Super friendly and not in a cheesy/ half-hearted way but in a genuine, they actually want to make sure that you have a good time sort of way! I realized I hadn't packed toothpaste and upon inquiring about it at midnight of the first day there the front desk person, Jill, pointed out where to go in the AM and then went so far as to offer her own. Since I wasn't sure what time i'd be up in the AM I said i'd hate to inconvenience her like that and said i'd run out in the AM. When I woke up and headed to get breakfast (wicked good btw) there was Jill's toothpaste in a bag on my door. I really haven't experienced this level of genuine guest service anywhere, not any of the Ritzes, boutique hotels in NYC, resorts in Jamaica or anything. Truly impressive and totally worth the price, which in comparison was tons cheaper than the convention hotel where all my colleagues stayed at! Oh and there was a giant Elvis poster in my room! Nuff said!
(5)alan s.
We checked in and left within the hour......the room smelled bad and was in poor shape but the bathroom was plainly not clean. The whole place need a complete renovation and a thorough scrub. Even though we explained(politely & tactfully) why we weren't staying, they charged us the full price anyway. There are many lovely B & Bs in Newport at the same rate as the Jailhouse . alan
(1)Jeff H.
My girlfriend booked a package where you got 2 nights lodging, 2 tickets to any mansion, 2 tickets to the vineyard, and a coupon for dinner at Clarke Cooke House. It was WELL worth the money spent. The accomodations at Jailhouse Inn were very comfortable. My only 2 complaints are that the wiring is old, so you can't have the a/c, iron, and TV all going at the same time -- and the fact that the recycling truck showed up at 8:00am on Thur morning (not fun with a hangover..lol..). Other than that, I would HIGHLY recommend this to friends, family, or even strangers.
(4)Jennifer P.
Stayed here for 4 nights in July. Im surprised at the other review that said the room was unclean... I didnt experience that at all. Staff is super friendly, room was decently sized, but best of all the location is superb. Great place if you plan on stumbling back every night at 2 am- within easy walking distance to downtown but in a quiet spot. Only weird thing was we paid more for a Premier Room, it seemed like it was the same size as my mom's deluxe, which is supposed to be smaller and is cheaper. Thats the only thing I could complain about. One more thing- free cookies in the afternoon!
(4)