Well I'm done with this place. You know those reviews where they say the manager/owner were being rude after the patron had a bad experience? I always thought those were fake. I have to say the sandwiches are ok, while some are really good. But I just don't trust what goes on behind the scenes now to come here.
(1)
Philomena T.
Didn't really like my Italian hoeagie. Was disappointed. For 7 bucks I'd expect better. Will not be going back...
(1)
Peter B.
This location is right down the street from my office, so it's an easy ride. I have been here on several occasions and had no problems up until 8 weeks ago. I ordered a Buffalo Chicken Primo Hoagie with lettuce and American cheese. the order was read back to me and it was perfect. when I picked up the sandwich and opened it up. all that was there was a roll with chicken. no cheese, no sauce, no lettuce. I expressed my dissatisfaction through the web site. it took someone 2 weeks to get back to me offering their apologies and a $10 gift card that was to be mailed. It's been over a month and still no gift card. I emailed the person who initially contacted me and have not yet heard a reply. So thanks but no thanks. If you are going to be in a service industry, your main focus should be SERVICE and doing what is necessary to show your customers that you care about what you do and will make good on a promise.
(2)
Michelle Y.
We frequent Primos in Downingtown and always have had great service and food. The staff is personable, the bread fresh, the refrigerator stocked with sides, and the meat sliced fresh with each sandwich.
(5)
Chris H.
I live like a block away from this location so I stop by here from time to time when I want to pay over ten bucks for a hoagie. I seem to always get the Schwartzie with corn beef and coleslaw. No one else in the area that I know of does a corn beef on a long roll like that. It's usually good though sometimes it's a bit dry. The sides they offer are nothing special, macaroni salad had way to much mayo. . And it does seem to take to long for a simple sandwich to be made, I recommend calling ahead. Great location the only reason I gave it three stars is because of its store hours closes at seven on week days? Five on Sundays ? What the heck? I don't even think about dinner till seven usually.
(3)
Jeff F.
Generally I love Primo's. However, this location sucks big time, which is a shame b/c I live very close to it and have to drive out to Exton if I'm craving an overpriced sandwich. The last time I was there, I watched as someone in the back took almost half an hour to construct one sandwich. They kept burning the fried eggplantand apparently after the 3rd refry, decoded that I wouldn't care and left the burnt crap on my sandwich. The management is rude beyond belief. That alone should be reason enough to stay away from this location. Fortunately, there are 2 Wawa locations very close by.
(1)
t w.
Turkey hoagie was lacking in the turkey and for 8.49 way overpriced IMO!. There is a lot of other competition in the area that offers better sandwiches with more filling for less $. No wonder this place looks like its empty all the time when I drive by...
(2)
Abby M.
Have had Primos hoagies before and liked them, so I was happy one opened in Downingtown. Finally got a chance to stop in today. They had a blackboard up that said Primo size hoagies were $1 off today. Realized when I got home that they charged full price, but they were so rude in there I have no desire to go back for a refund. After I had ordered, my daughter decided to buy a bag of chips. A guy in the back who was making hoagies (manager maybe) asked to take her order and when she said she was just getting chips, he rolled his eyes. Next he brought me my bag of hoagies. When I said thank you, he just kept walking by scowling without a word. What a jerk! Said thanks to the girl at the register. No thank you, no have a good day. Nothing. Will never go back there again.
(1)
Betty M.
This location has taken a turn for the worse. Came in last week, ordered a sharp Italian w/ hot peppers in oil. The kid taking my order didn't comprehend, gave me a puzzled look ("so you just want hot peppers and oil on the sandwich? No lettuce, tomato or onion?") and I explained the long hot, green peppers, Italian peppers three different ways / times. He acted as if he understood but when I got it home and went to eat it (hours later) the sandwich had banana peppers! Never mind the fact it was a WHOLE sandwich - approximately $25 of lackluster peppers. Fast forward to yesterday, exactly one week later. Called ahead, ordered a whole sharp Italian + long hot peppers. She said it would be ready in about 15 min. Show up 20 min later and she didn't even begin making the sandwich. Confirmed she understood what peppers, just in case. Take it home, open it up, PICKLES GALORE! Pickles is not a word one would confuse for another word. When it comes to ordering, 'pickles' is not even in my Primo vocabulary! No peppers...with pickles.
(1)
Matt J.
The service here is incompetent. I ordered 2 sandwiches at 11:58. They told me 20 mins. 12:58 and I'm still sitting here. 5 customers walked up, ordered, and walked out with their food. No sense of urgency and they certainly didn't lose the order. Manager was more incompetent than the college kids he hired. Never coming back.
(1)
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Address :24 W Lancaster Ave
Downingtown, PA, 19335
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : No Drive-Thru : No Caters : Yes
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Andres L.
Well I'm done with this place. You know those reviews where they say the manager/owner were being rude after the patron had a bad experience? I always thought those were fake. I have to say the sandwiches are ok, while some are really good. But I just don't trust what goes on behind the scenes now to come here.
(1)Philomena T.
Didn't really like my Italian hoeagie. Was disappointed. For 7 bucks I'd expect better. Will not be going back...
(1)Peter B.
This location is right down the street from my office, so it's an easy ride. I have been here on several occasions and had no problems up until 8 weeks ago. I ordered a Buffalo Chicken Primo Hoagie with lettuce and American cheese. the order was read back to me and it was perfect. when I picked up the sandwich and opened it up. all that was there was a roll with chicken. no cheese, no sauce, no lettuce. I expressed my dissatisfaction through the web site. it took someone 2 weeks to get back to me offering their apologies and a $10 gift card that was to be mailed. It's been over a month and still no gift card. I emailed the person who initially contacted me and have not yet heard a reply. So thanks but no thanks. If you are going to be in a service industry, your main focus should be SERVICE and doing what is necessary to show your customers that you care about what you do and will make good on a promise.
(2)Michelle Y.
We frequent Primos in Downingtown and always have had great service and food. The staff is personable, the bread fresh, the refrigerator stocked with sides, and the meat sliced fresh with each sandwich.
(5)Chris H.
I live like a block away from this location so I stop by here from time to time when I want to pay over ten bucks for a hoagie. I seem to always get the Schwartzie with corn beef and coleslaw. No one else in the area that I know of does a corn beef on a long roll like that. It's usually good though sometimes it's a bit dry. The sides they offer are nothing special, macaroni salad had way to much mayo. . And it does seem to take to long for a simple sandwich to be made, I recommend calling ahead. Great location the only reason I gave it three stars is because of its store hours closes at seven on week days? Five on Sundays ? What the heck? I don't even think about dinner till seven usually.
(3)Jeff F.
Generally I love Primo's. However, this location sucks big time, which is a shame b/c I live very close to it and have to drive out to Exton if I'm craving an overpriced sandwich. The last time I was there, I watched as someone in the back took almost half an hour to construct one sandwich. They kept burning the fried eggplantand apparently after the 3rd refry, decoded that I wouldn't care and left the burnt crap on my sandwich. The management is rude beyond belief. That alone should be reason enough to stay away from this location. Fortunately, there are 2 Wawa locations very close by.
(1)t w.
Turkey hoagie was lacking in the turkey and for 8.49 way overpriced IMO!. There is a lot of other competition in the area that offers better sandwiches with more filling for less $. No wonder this place looks like its empty all the time when I drive by...
(2)Abby M.
Have had Primos hoagies before and liked them, so I was happy one opened in Downingtown. Finally got a chance to stop in today. They had a blackboard up that said Primo size hoagies were $1 off today. Realized when I got home that they charged full price, but they were so rude in there I have no desire to go back for a refund. After I had ordered, my daughter decided to buy a bag of chips. A guy in the back who was making hoagies (manager maybe) asked to take her order and when she said she was just getting chips, he rolled his eyes. Next he brought me my bag of hoagies. When I said thank you, he just kept walking by scowling without a word. What a jerk! Said thanks to the girl at the register. No thank you, no have a good day. Nothing. Will never go back there again.
(1)Betty M.
This location has taken a turn for the worse. Came in last week, ordered a sharp Italian w/ hot peppers in oil. The kid taking my order didn't comprehend, gave me a puzzled look ("so you just want hot peppers and oil on the sandwich? No lettuce, tomato or onion?") and I explained the long hot, green peppers, Italian peppers three different ways / times. He acted as if he understood but when I got it home and went to eat it (hours later) the sandwich had banana peppers! Never mind the fact it was a WHOLE sandwich - approximately $25 of lackluster peppers. Fast forward to yesterday, exactly one week later. Called ahead, ordered a whole sharp Italian + long hot peppers. She said it would be ready in about 15 min. Show up 20 min later and she didn't even begin making the sandwich. Confirmed she understood what peppers, just in case. Take it home, open it up, PICKLES GALORE! Pickles is not a word one would confuse for another word. When it comes to ordering, 'pickles' is not even in my Primo vocabulary! No peppers...with pickles.
(1)Matt J.
The service here is incompetent. I ordered 2 sandwiches at 11:58. They told me 20 mins. 12:58 and I'm still sitting here. 5 customers walked up, ordered, and walked out with their food. No sense of urgency and they certainly didn't lose the order. Manager was more incompetent than the college kids he hired. Never coming back.
(1)