I feel a one star rating is too generous for this company. For several years my husband and I have rented a house from this company each spring for the Astoria wine & seafood festival. Last year we had a family emergency and had to cancel our trip. This company stated that their constellation policy was that unless the room rented we would have to forfeit the $500 we had already paid or roll it over into a new reservation. They claimed the room didn't book and we have tried 4 times now to use our credit and each time we get a call just days before our departure date saying they're cancelling our reservation. Last time we called, the representative admitted that the they sold out the weekend we were supposed to attend. When I pointed out that in this case they owe me a refund, they back peddled. These vacation homes are affordable, but the customer service is absolutely abhorrent!
(1)
Lydia E.
We have been renting from Seaside Vacation Homes for years and this will be the last. If you have kids and can't be quite after 9pm DO NOT rent from Seaside Vacation Homes. There was CONSTANT complaints about noise, doors, etc. The managment was awful and you felt trapped because there was no where else to go. PLAN ahead, if you have kids look at renting a nice big house with another company that lets you enjoy doing what you want. Lots of older people own homes in the condo's and townhomes and trust me!!! You will get complaints. We will take our 3,000.00 a week we spend somewhere else. Good luck!
(1)
Barbara C.
As someone who both owns vacation rentals and rents ( as a guest) vacation homes, I have to say that SVH is by far one of the best, most professional vacation home management companies out there. They take great pride in keeping the homes they manage in tip top condition. I know they have dropped homes from the inventory if the property owners did not want to maintain the home in the high standards that SVH feels their clients deserve. I have rented expensive vacation homes from other management companies and been disappointed in the cleanliness, condition or inventory ( lack of sufficient dishes) in those homes. SVH makes sure that their homes are clean, well maintained and if the house is listed as accommodating 10 people- you can be sure there will be lots of drink glasses, dishes and towels for your guests! I wish we had someone in Southern California like SVH to manage our vacation rentals there. ( we have fired 2 management companies so far). To those folks complaining about the rules, all I can say is perhaps you are not the type of renter a property owner wants in their expensive beach house. We treat all homes we rent out ( beach, ski or city apartment) with respect and we don't throw wild parties or smoke. Just saying.....
(5)
Michelle K.
About six months later, the owner has contacted me to resolve the problem. He sincerely apologized and offered me to stay at the location again with paying only for a cleaning fee. I appreciate the fact that someone actually contacted me and tried to fix the problem. The reason why I only give 4 stars because it took a long time until someone reaches out to me. I haven't gone back and stayed there yet, but I am looking forward to give it a try one more time.
(4)
Chris D.
The company staff was nice. I didnt give them a great rating for a couple reasons. I would have givin them 3 stars, but "a-ok" wasnt really my feeling. 1. check out time of 10 am. This is f-ing crap, and more and more hotels/rentals are doing this. Im on vacation, i dont want to get up at 8 am on vacation so i can start packing out. 11am would have been far more acceptable, and the industry standard many many years ago was noon. How this benefits the rental company or why they do it I dont know. 2. The lady showed up to check us out literally 4 minutes before departure, that shit I had to take? well now i get company. thanks, 3. cleaning fee i think was like 100 bucks, not un reasonable at all, but I have to take out all the trash, i have to load all dishes into dishwasher, i have to enpty out fridge. I dont have to do any of this in a hotel and they clean every day. - and the vent on the bathroom fan shouldn't be filthy for 100 bucks. 4. the town, this is not seaside rentals fault, but. the town is kinda like gods waiting room. so expect that the entire neighborhood will launch into an uproar if you are making any sound at all after 8 pm. additionallly they begin mowing the lawn and gas powered landscaping devices around 745 in the morning. Its a real treat. 5. dog fees. I expect to pay more i suppose, even though most hotels dont charge more. I certainly expect to pay more if my dog has an accident or tears something up, thats how it works. I was charged like $22 or $25 a day (cant recall) for pet "rent" ok, ok, sure. I was also charged like $35 for pet "registration" wtf? you never even asked what kind of animal i had, or if it was a girl or boy, or its name. who the hell did you register it with. next time just quit hiding behind bs charges and show up with a gun and demand 35 dollars. at least you wont have to lie to me to get it. I guess i am just mostly bothered by their odd policies. i didnt think the places were of any special value, i liked my place mostly, and the people were certainly nice to me. next time I will stay in a hotel and have someone actually clean up after me, and take my trash out and launder the sheets daily instead of when I leave. and i will likely get to sleep till 10 am on my last day because I wont have a bunch of chores to do before someone shows up to kick me out at 5 minutes to 10. as far as the owners "about us" rant about yelp. it is entirely possible that people who are upset are more likely to write a review than people who left happy. (pretty much a statistical fact) so save it.
(2)
Ryan A.
We stayed in one of the homes they manage this past weekend. The home was a half block from the beach, it had a good view, the price was fairly reasonable, though I would estimate half of it went to the management company - the owners of the home were very reasonable in their pricing. The home itself was in okay shape - nothing great, but nothing really bad. It was a little oddly laid out, but the top floor was perfect for a group gathering at the beach. None of this really matters to you, though, does it? They have a pretty big inventory of homes to choose from, and I'm not here to review the house we stayed in. What I'm here for is to review the management company. And while I'd be happy to stay in the house we stayed in again - I could easily see making a trip to that house a yearly event - I would never, ever, ever rent a house from Seaside Vacation Homes again. You know how certain people just have a way of turning something fun into something boring and painful? They have that knack. Just the reservation process and subsequent email confirmation made me leery, and it didn't stop there. When we arrived, we had four pages of paperwork to fill out (two pages to fill out, two to read and sign). We were required to go through the entire house, seemingly with a fine-toothed comb to find anything wrong that we might end up being charged for. We had to arrive between 4pm and 6pm if we wanted the keys to the rest of the house (the code to the door supposedly expired by the end of the day we arrived). We arrived around 4:30 and did our homework - called the company to bring us the keys (they didn't answer the phone) and fill out all of the paperwork. When they called back 11 minutes later, they told me someone would be over with the keys and to go over the paperwork at 5:30. Really? We're here two nights and you want us to sit around the house for the first hour plus? I complained about that fact, but the woman I talked to didn't seem to care. She did, however, call back two minutes later and offer to have someone come over within 10 minutes. That helped. What didn't help was that no one showed up until after the time we were originally told - after 5:30. Again, the house was just about perfect for what we needed. There were a few small issues - not enough glasses for the number of people the house held (8 regular glasses for a house that holds 12 people - why?), the thermostat was locked at 70° (apparently what management feels most comfortable at is what everyone should be most comfortable at), there was a lack of proofreading on the information (general grammar, but also some just incorrect information). These complaints were minor, though - probably just oversights for the most part. As you may imagine from a place that requires a check-in meeting, there were rules. Oh so many rules. Not just "no smoking, no pets," a long list of nit picky things that tried to suck the fun out of the trip. We were appointed a check-out time (we were asked if it would work, kind of). So, instead of just leaving when we were ready to go, we had to wait around until exactly our check-out time to leave. Again, more homework. The woman that showed up wanted me to sign the check-out paperwork, acknowledging that everything was in the condition shown on the paperwork. The problem was that nothing was filled out - I was supposed to leave it to them to fill out how they wanted. Yeah, that didn't happen. I don't know that I can paint a clear enough picture of how this company attempted to suck the fun out of something that is meant only to be fun, but that certainly seemed to be their goal. They didn't succeed, but it doesn't mean I'll give them another chance to try.
(1)
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Address :1000 S Holladay Dr,Ste D
Seaside, OR, 97138
Crystal M.
I feel a one star rating is too generous for this company. For several years my husband and I have rented a house from this company each spring for the Astoria wine & seafood festival. Last year we had a family emergency and had to cancel our trip. This company stated that their constellation policy was that unless the room rented we would have to forfeit the $500 we had already paid or roll it over into a new reservation. They claimed the room didn't book and we have tried 4 times now to use our credit and each time we get a call just days before our departure date saying they're cancelling our reservation. Last time we called, the representative admitted that the they sold out the weekend we were supposed to attend. When I pointed out that in this case they owe me a refund, they back peddled. These vacation homes are affordable, but the customer service is absolutely abhorrent!
(1)Lydia E.
We have been renting from Seaside Vacation Homes for years and this will be the last. If you have kids and can't be quite after 9pm DO NOT rent from Seaside Vacation Homes. There was CONSTANT complaints about noise, doors, etc. The managment was awful and you felt trapped because there was no where else to go. PLAN ahead, if you have kids look at renting a nice big house with another company that lets you enjoy doing what you want. Lots of older people own homes in the condo's and townhomes and trust me!!! You will get complaints. We will take our 3,000.00 a week we spend somewhere else. Good luck!
(1)Barbara C.
As someone who both owns vacation rentals and rents ( as a guest) vacation homes, I have to say that SVH is by far one of the best, most professional vacation home management companies out there. They take great pride in keeping the homes they manage in tip top condition. I know they have dropped homes from the inventory if the property owners did not want to maintain the home in the high standards that SVH feels their clients deserve. I have rented expensive vacation homes from other management companies and been disappointed in the cleanliness, condition or inventory ( lack of sufficient dishes) in those homes. SVH makes sure that their homes are clean, well maintained and if the house is listed as accommodating 10 people- you can be sure there will be lots of drink glasses, dishes and towels for your guests! I wish we had someone in Southern California like SVH to manage our vacation rentals there. ( we have fired 2 management companies so far). To those folks complaining about the rules, all I can say is perhaps you are not the type of renter a property owner wants in their expensive beach house. We treat all homes we rent out ( beach, ski or city apartment) with respect and we don't throw wild parties or smoke. Just saying.....
(5)Michelle K.
About six months later, the owner has contacted me to resolve the problem. He sincerely apologized and offered me to stay at the location again with paying only for a cleaning fee. I appreciate the fact that someone actually contacted me and tried to fix the problem. The reason why I only give 4 stars because it took a long time until someone reaches out to me. I haven't gone back and stayed there yet, but I am looking forward to give it a try one more time.
(4)Chris D.
The company staff was nice. I didnt give them a great rating for a couple reasons. I would have givin them 3 stars, but "a-ok" wasnt really my feeling. 1. check out time of 10 am. This is f-ing crap, and more and more hotels/rentals are doing this. Im on vacation, i dont want to get up at 8 am on vacation so i can start packing out. 11am would have been far more acceptable, and the industry standard many many years ago was noon. How this benefits the rental company or why they do it I dont know. 2. The lady showed up to check us out literally 4 minutes before departure, that shit I had to take? well now i get company. thanks, 3. cleaning fee i think was like 100 bucks, not un reasonable at all, but I have to take out all the trash, i have to load all dishes into dishwasher, i have to enpty out fridge. I dont have to do any of this in a hotel and they clean every day. - and the vent on the bathroom fan shouldn't be filthy for 100 bucks. 4. the town, this is not seaside rentals fault, but. the town is kinda like gods waiting room. so expect that the entire neighborhood will launch into an uproar if you are making any sound at all after 8 pm. additionallly they begin mowing the lawn and gas powered landscaping devices around 745 in the morning. Its a real treat. 5. dog fees. I expect to pay more i suppose, even though most hotels dont charge more. I certainly expect to pay more if my dog has an accident or tears something up, thats how it works. I was charged like $22 or $25 a day (cant recall) for pet "rent" ok, ok, sure. I was also charged like $35 for pet "registration" wtf? you never even asked what kind of animal i had, or if it was a girl or boy, or its name. who the hell did you register it with. next time just quit hiding behind bs charges and show up with a gun and demand 35 dollars. at least you wont have to lie to me to get it. I guess i am just mostly bothered by their odd policies. i didnt think the places were of any special value, i liked my place mostly, and the people were certainly nice to me. next time I will stay in a hotel and have someone actually clean up after me, and take my trash out and launder the sheets daily instead of when I leave. and i will likely get to sleep till 10 am on my last day because I wont have a bunch of chores to do before someone shows up to kick me out at 5 minutes to 10. as far as the owners "about us" rant about yelp. it is entirely possible that people who are upset are more likely to write a review than people who left happy. (pretty much a statistical fact) so save it.
(2)Ryan A.
We stayed in one of the homes they manage this past weekend. The home was a half block from the beach, it had a good view, the price was fairly reasonable, though I would estimate half of it went to the management company - the owners of the home were very reasonable in their pricing. The home itself was in okay shape - nothing great, but nothing really bad. It was a little oddly laid out, but the top floor was perfect for a group gathering at the beach. None of this really matters to you, though, does it? They have a pretty big inventory of homes to choose from, and I'm not here to review the house we stayed in. What I'm here for is to review the management company. And while I'd be happy to stay in the house we stayed in again - I could easily see making a trip to that house a yearly event - I would never, ever, ever rent a house from Seaside Vacation Homes again. You know how certain people just have a way of turning something fun into something boring and painful? They have that knack. Just the reservation process and subsequent email confirmation made me leery, and it didn't stop there. When we arrived, we had four pages of paperwork to fill out (two pages to fill out, two to read and sign). We were required to go through the entire house, seemingly with a fine-toothed comb to find anything wrong that we might end up being charged for. We had to arrive between 4pm and 6pm if we wanted the keys to the rest of the house (the code to the door supposedly expired by the end of the day we arrived). We arrived around 4:30 and did our homework - called the company to bring us the keys (they didn't answer the phone) and fill out all of the paperwork. When they called back 11 minutes later, they told me someone would be over with the keys and to go over the paperwork at 5:30. Really? We're here two nights and you want us to sit around the house for the first hour plus? I complained about that fact, but the woman I talked to didn't seem to care. She did, however, call back two minutes later and offer to have someone come over within 10 minutes. That helped. What didn't help was that no one showed up until after the time we were originally told - after 5:30. Again, the house was just about perfect for what we needed. There were a few small issues - not enough glasses for the number of people the house held (8 regular glasses for a house that holds 12 people - why?), the thermostat was locked at 70° (apparently what management feels most comfortable at is what everyone should be most comfortable at), there was a lack of proofreading on the information (general grammar, but also some just incorrect information). These complaints were minor, though - probably just oversights for the most part. As you may imagine from a place that requires a check-in meeting, there were rules. Oh so many rules. Not just "no smoking, no pets," a long list of nit picky things that tried to suck the fun out of the trip. We were appointed a check-out time (we were asked if it would work, kind of). So, instead of just leaving when we were ready to go, we had to wait around until exactly our check-out time to leave. Again, more homework. The woman that showed up wanted me to sign the check-out paperwork, acknowledging that everything was in the condition shown on the paperwork. The problem was that nothing was filled out - I was supposed to leave it to them to fill out how they wanted. Yeah, that didn't happen. I don't know that I can paint a clear enough picture of how this company attempted to suck the fun out of something that is meant only to be fun, but that certainly seemed to be their goal. They didn't succeed, but it doesn't mean I'll give them another chance to try.
(1)