There's some unnecessarily harsh people writing reviews in Salem! My wife and I came here for lunch, got two burgers, two orders of fries and two drinks for five bucks each. Also included two sundaes - but because we had to wait a bit for the food, they gave us two small Blizzards instead of the sundaes for free. Staff was very friendly and helpful, and the Blizzards were great! Fries were piping hot. My burger tasted a little on the older side but I've worked in restaurants and hey, it happens.
(4)
Eric E.
Came in behind an entire baseball team. They worked quickly to get our orders taken and out to us as fast as possible. I thought they worked quite quickly and efficiently considering how many people came in at once. My problem was my Bacon Cheeseburger, the cheese wasn't melted at all and the bacon was a bit rarer than I care for. But the patty and the fries were hot so it wasn't worth complaining about.
(4)
Sarah M.
Staff is fast and friendly! Food is always great and ice cream is delicious. I love DQ:-)
(5)
Roger S.
I've gone here several times sometimes it is slow. I've had people who work inside come out and give me my order when they were backed up with someone else's order. I like the ice cream
(3)
Bob G.
4 th visit this summer. The worst UNDER STAFFED SERVICE EVER!!! Finally walked out after 45 min wait! This happens every time !!! GET IT TOGETHER!!! So wish Baskin and Robbins would come back to South Salem!! Plus they run out of product , and the drive thru is way to slow!!!
(1)
Aleksandr B.
The only time I go to Dairy Queen is to get their $5 meal bundle I love that they have available but I do not always like eating in because it seems like every time I am in there they have some weirdos eating in. The employees are nice and I have never experienced a problem with them, and the food is done very nicely.
(3)
Kat J.
this plave doesnt deserve one star! they manage to not care at all, the 1/8 of a medium blizzard that is partially mixed isn't fully mixed in, and the other 7/8 is just vanilla what's the point?!?!?!? its absolutely despicable to consider this branch a dq!! pathetic!
(1)
J.J. S.
It's looking pretty clean, which is nice. However, make sure you have a large block of time available because they never seem to have sufficient staff to provide even a basic level of service.
(2)
Mario R.
If you enjoy long waits for melted ice cream and attitudes, there might not be a better location in Salem! My SO and I went to DQ for a couple blizzards. We left our house to this location at 8:00pm, they were so packed that we were practically parked on the sidewalk to be in line. The line moved 2 cars in 20 minutes, so we bailed with the intentions of coming back later. Well, they don't post their hours online (it was 10pm for this particular evening), so we didn't know when they'd be shutting down. We got there at 9:45, once again the line was unmoving, We ended up being the last customer and didn't get our blizzards until 10:20pm. When they were delivered one blizzard was damn near a soup and the other wasn't even 2/3rds full! I told the lady this, she HALF turned the full melted blizzard (not wanting to turn it upside down as promised for a very obvious reason) and then handed both back to me. I told her I didn't want this one that was barely filled and she grunted, snatched the ice cream back, and went in barking orders and clearly frustrated. I know they want to get off work, but we tried to come earlier with no avail, and when you're spending damn near 5dollars for an ice cream, it should be higher quality than softserve from a buffet. The only redeeming quality about the experience was a very nice manager who told us not to apologize, and refunded the cost and let us keep the two crappy blizzards (I think they decided refunding was easier than making new ice cream). Lessons learned: - They close at 10pm - Poor customer experience is to be had - Bring a book
(2)
Stephen B.
I live down the street from this DQ and walk here sometimes, and I have had bad experiences rather consistently. I went tonight and waited a good 10 minutes before my order was taken, even though there were employees who weren't busy. Blizzard was liquid when I got it. The man handed the cup to me covered in slimy ice cream without wiping it down properly or putting it into a fresh cup--or washing his hands for that matter. They also didn't give me a spoon to eat it with (they didn't have any spoons out) and just before I could ask for one, another customer went up to the counter and started complaining about having to wait 30 minutes for their food. Staff lost their order. They've lost my friends' orders in the past when we've gone here too. At that point I just decided to go home. I had to put the blizzard in my freezer for a half-hour or so before I could eat it like a blizzard. I worked at a Dairy Queen for a while, and I know it can be hard to keep up with large orders and such, but this place just isn't up to standard.
(1)
Ashley F.
The absolute best Dairy Queen in Salem! Under the new ownership so much has improved and I've NEVER had a bad experience. My Blizzards are ALWAYS well mixed and they even add in extra mix-ins which is always a bonus. I also love that they have creative ads on the board outside letting me know what specials they have going. There's never a long wait. Even through the drive-thru they've become so efficient and create two lines to help speed up the process and get everyone out in a timely manner. The place is always very well kept, the staff is as friendly as can be, and I would highly recommend the DQ to all of my friends and family.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Loud Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
Ryan R.
There's some unnecessarily harsh people writing reviews in Salem! My wife and I came here for lunch, got two burgers, two orders of fries and two drinks for five bucks each. Also included two sundaes - but because we had to wait a bit for the food, they gave us two small Blizzards instead of the sundaes for free. Staff was very friendly and helpful, and the Blizzards were great! Fries were piping hot. My burger tasted a little on the older side but I've worked in restaurants and hey, it happens.
(4)Eric E.
Came in behind an entire baseball team. They worked quickly to get our orders taken and out to us as fast as possible. I thought they worked quite quickly and efficiently considering how many people came in at once. My problem was my Bacon Cheeseburger, the cheese wasn't melted at all and the bacon was a bit rarer than I care for. But the patty and the fries were hot so it wasn't worth complaining about.
(4)Sarah M.
Staff is fast and friendly! Food is always great and ice cream is delicious. I love DQ:-)
(5)Roger S.
I've gone here several times sometimes it is slow. I've had people who work inside come out and give me my order when they were backed up with someone else's order. I like the ice cream
(3)Bob G.
4 th visit this summer. The worst UNDER STAFFED SERVICE EVER!!! Finally walked out after 45 min wait! This happens every time !!! GET IT TOGETHER!!! So wish Baskin and Robbins would come back to South Salem!! Plus they run out of product , and the drive thru is way to slow!!!
(1)Aleksandr B.
The only time I go to Dairy Queen is to get their $5 meal bundle I love that they have available but I do not always like eating in because it seems like every time I am in there they have some weirdos eating in. The employees are nice and I have never experienced a problem with them, and the food is done very nicely.
(3)Kat J.
this plave doesnt deserve one star! they manage to not care at all, the 1/8 of a medium blizzard that is partially mixed isn't fully mixed in, and the other 7/8 is just vanilla what's the point?!?!?!? its absolutely despicable to consider this branch a dq!! pathetic!
(1)J.J. S.
It's looking pretty clean, which is nice. However, make sure you have a large block of time available because they never seem to have sufficient staff to provide even a basic level of service.
(2)Mario R.
If you enjoy long waits for melted ice cream and attitudes, there might not be a better location in Salem! My SO and I went to DQ for a couple blizzards. We left our house to this location at 8:00pm, they were so packed that we were practically parked on the sidewalk to be in line. The line moved 2 cars in 20 minutes, so we bailed with the intentions of coming back later. Well, they don't post their hours online (it was 10pm for this particular evening), so we didn't know when they'd be shutting down. We got there at 9:45, once again the line was unmoving, We ended up being the last customer and didn't get our blizzards until 10:20pm. When they were delivered one blizzard was damn near a soup and the other wasn't even 2/3rds full! I told the lady this, she HALF turned the full melted blizzard (not wanting to turn it upside down as promised for a very obvious reason) and then handed both back to me. I told her I didn't want this one that was barely filled and she grunted, snatched the ice cream back, and went in barking orders and clearly frustrated. I know they want to get off work, but we tried to come earlier with no avail, and when you're spending damn near 5dollars for an ice cream, it should be higher quality than softserve from a buffet. The only redeeming quality about the experience was a very nice manager who told us not to apologize, and refunded the cost and let us keep the two crappy blizzards (I think they decided refunding was easier than making new ice cream). Lessons learned: - They close at 10pm - Poor customer experience is to be had - Bring a book
(2)Stephen B.
I live down the street from this DQ and walk here sometimes, and I have had bad experiences rather consistently. I went tonight and waited a good 10 minutes before my order was taken, even though there were employees who weren't busy. Blizzard was liquid when I got it. The man handed the cup to me covered in slimy ice cream without wiping it down properly or putting it into a fresh cup--or washing his hands for that matter. They also didn't give me a spoon to eat it with (they didn't have any spoons out) and just before I could ask for one, another customer went up to the counter and started complaining about having to wait 30 minutes for their food. Staff lost their order. They've lost my friends' orders in the past when we've gone here too. At that point I just decided to go home. I had to put the blizzard in my freezer for a half-hour or so before I could eat it like a blizzard. I worked at a Dairy Queen for a while, and I know it can be hard to keep up with large orders and such, but this place just isn't up to standard.
(1)Ashley F.
The absolute best Dairy Queen in Salem! Under the new ownership so much has improved and I've NEVER had a bad experience. My Blizzards are ALWAYS well mixed and they even add in extra mix-ins which is always a bonus. I also love that they have creative ads on the board outside letting me know what specials they have going. There's never a long wait. Even through the drive-thru they've become so efficient and create two lines to help speed up the process and get everyone out in a timely manner. The place is always very well kept, the staff is as friendly as can be, and I would highly recommend the DQ to all of my friends and family.
(5)