Either I got lucky or they've taken complaints to heart because the gentleman that helped me was knowledgeable about a sandwich they would soon be serving (saw it on TV but it wasn't being released until a certain day), friendly and quick. No complaints based on my first visit here; I'm sure I'll be back if I'm here and have a craving for a sub.
(3)
Alanna S.
Terrible service every time I go. The last two times I have been there the employees have been talking about people who are walking by one day it was hey look at that guys mullet literally as I am looking at them mess up my sandwich. Wow. The next time almost the same. Not only do they almost always mess up an order but extremely unprofessional on cell phones texting. Again wow. Only upside is it is the healthiest thing in the food court.
(1)
Roman S.
She made my sandwich and then made me wait several minutes to pay for it while she helped the two people behind me (the only two behind me). I finally gave up and just walked off. I totally get doing that when there are more people behind the counter, but is frustrating when there is just one. I called to complain, but I think the woman who answered the phone sounded like the one who served me and when I asked for the manager, she said she was the shift manager... It is the closest subway to work, but I hadn't been there in over 6 months. The last time I was there, I asked for light mayo, and they put a ton of it. The guy said, "oh, is that too much"? I said yes, and he gets this really dirty knife and tries to scrape it off. It was dripping with the dirty water and other "stuff" from the sink, when he started to work on it. and it is really hard to scrape off mayo when it goes on after the vegies...These people just don't seem to care at all about who they are serving. I remember some decent folks there in years past, but that time is gone. I wish someone from the health department would eat there once. I think I can answer Geri P's question regarding Subway being responsible for the "cold, harsh and uninviting" atmosphere at the food court. I get that feeling just standing there at the counter trying to get them to make a sandwich. Would guess it had nothing to do with the food court. I am done with them!
(1)
Olivia T.
Do you want to know how to mess up a basic meatball sub? Come to Subway inside Lloyd Center. The sandwich artist guy acted like an army officer. He's worse than my old lunch lady in high school. No smile, no friendly tone. Just do what he supposed to do, making subs, but it's not a god subs unfortunately. My subs was soggy and the bread was stale. I was only able to eat the meatballs and the veggies. I went home hungry :(. Thank God I still have the Lay's chips that came with the "meal". Also at this Subway, they don't accept Subway rewards card even though this place name is Subway.
(1)
Joe P.
As a requirement for service, you must first turn your cell phone off. (And, yes that includes placing orders for disabled Veteran family members!) The staff are poorly trained! Which means you're most likely subject to extra protein in your sandwich. So, why not do yourself a favor, and save yourself the frustration?... Take your $$$$ elsewhere!... It's that simple!
(1)
john l.
I love subway!!!
(4)
Tana J.
Not happy. They first off all can't make a sandwich are as slow as can be and the owner well she is just awful, does not even try, damn if I worked there I would probably do a half ass job also, no one should have a boss like that one. Food is made crappy there and the atmosphere is so cold, harsh, and VERY un-inviting.
(1)
galatea s.
We purchased a salami sandwich @ store # 22509 which was mistakenly made with ham instead. We returned to the counter to note the mistake. Delphia, the server, became defensive. She would remake the sandwich if we paid the upcharge for the difference. We questioned paying for the difference for a mistake made by the employee. We then requested to have the money refunded since we did not want the sandwich with ham. She refused. Again, we questioned this decision since there were no signs posting the rule of no refunds on the premise. We did take pictures of the counter for evidence of the lack of signage. She disappeared into the back claiming she would contact the owner. After waiting 10 minutes, she finally reached the owner, whom she refused to let me speak to nor give me contact information to reach the owner independently. We have no way of knowing if the owner was indeed contacted. We asked for a receipt which was not given on the initial purchase (!). After the 5th request, the other employee, who refused to give her name, wrote out a receipt by hand. The un-named employee didn't know the store number nor would provide a contact number for the location. A simple purchase became a nightmare situation. We were informed the owner would be at the store on "wednesday morning" and we could take the complaint directly to her. So essentially, Subway is happy to have us wait a week before settling this issue. A $3.75 purchase experience has lost a customer for life. Every person to whom we have shared this experience is horrified by the level of customer service and the handwritten receipt given to us.
(1)
Matt M.
Eh, this is some of the worst shit that I have ever eaten. It's just gross. I think I've done it twice and I did indeed regret it both times. Their bread is total shit now; flat, airy ESS AYCH EYE TEE.
James J.
Either I got lucky or they've taken complaints to heart because the gentleman that helped me was knowledgeable about a sandwich they would soon be serving (saw it on TV but it wasn't being released until a certain day), friendly and quick. No complaints based on my first visit here; I'm sure I'll be back if I'm here and have a craving for a sub.
(3)Alanna S.
Terrible service every time I go. The last two times I have been there the employees have been talking about people who are walking by one day it was hey look at that guys mullet literally as I am looking at them mess up my sandwich. Wow. The next time almost the same. Not only do they almost always mess up an order but extremely unprofessional on cell phones texting. Again wow. Only upside is it is the healthiest thing in the food court.
(1)Roman S.
She made my sandwich and then made me wait several minutes to pay for it while she helped the two people behind me (the only two behind me). I finally gave up and just walked off. I totally get doing that when there are more people behind the counter, but is frustrating when there is just one. I called to complain, but I think the woman who answered the phone sounded like the one who served me and when I asked for the manager, she said she was the shift manager... It is the closest subway to work, but I hadn't been there in over 6 months. The last time I was there, I asked for light mayo, and they put a ton of it. The guy said, "oh, is that too much"? I said yes, and he gets this really dirty knife and tries to scrape it off. It was dripping with the dirty water and other "stuff" from the sink, when he started to work on it. and it is really hard to scrape off mayo when it goes on after the vegies...These people just don't seem to care at all about who they are serving. I remember some decent folks there in years past, but that time is gone. I wish someone from the health department would eat there once. I think I can answer Geri P's question regarding Subway being responsible for the "cold, harsh and uninviting" atmosphere at the food court. I get that feeling just standing there at the counter trying to get them to make a sandwich. Would guess it had nothing to do with the food court. I am done with them!
(1)Olivia T.
Do you want to know how to mess up a basic meatball sub? Come to Subway inside Lloyd Center. The sandwich artist guy acted like an army officer. He's worse than my old lunch lady in high school. No smile, no friendly tone. Just do what he supposed to do, making subs, but it's not a god subs unfortunately. My subs was soggy and the bread was stale. I was only able to eat the meatballs and the veggies. I went home hungry :(. Thank God I still have the Lay's chips that came with the "meal". Also at this Subway, they don't accept Subway rewards card even though this place name is Subway.
(1)Joe P.
As a requirement for service, you must first turn your cell phone off. (And, yes that includes placing orders for disabled Veteran family members!) The staff are poorly trained! Which means you're most likely subject to extra protein in your sandwich. So, why not do yourself a favor, and save yourself the frustration?... Take your $$$$ elsewhere!... It's that simple!
(1)john l.
I love subway!!!
(4)Tana J.
Not happy. They first off all can't make a sandwich are as slow as can be and the owner well she is just awful, does not even try, damn if I worked there I would probably do a half ass job also, no one should have a boss like that one. Food is made crappy there and the atmosphere is so cold, harsh, and VERY un-inviting.
(1)galatea s.
We purchased a salami sandwich @ store # 22509 which was mistakenly made with ham instead. We returned to the counter to note the mistake. Delphia, the server, became defensive. She would remake the sandwich if we paid the upcharge for the difference. We questioned paying for the difference for a mistake made by the employee. We then requested to have the money refunded since we did not want the sandwich with ham. She refused. Again, we questioned this decision since there were no signs posting the rule of no refunds on the premise. We did take pictures of the counter for evidence of the lack of signage. She disappeared into the back claiming she would contact the owner. After waiting 10 minutes, she finally reached the owner, whom she refused to let me speak to nor give me contact information to reach the owner independently. We have no way of knowing if the owner was indeed contacted. We asked for a receipt which was not given on the initial purchase (!). After the 5th request, the other employee, who refused to give her name, wrote out a receipt by hand. The un-named employee didn't know the store number nor would provide a contact number for the location. A simple purchase became a nightmare situation. We were informed the owner would be at the store on "wednesday morning" and we could take the complaint directly to her. So essentially, Subway is happy to have us wait a week before settling this issue. A $3.75 purchase experience has lost a customer for life. Every person to whom we have shared this experience is horrified by the level of customer service and the handwritten receipt given to us.
(1)Matt M.
Eh, this is some of the worst shit that I have ever eaten. It's just gross. I think I've done it twice and I did indeed regret it both times. Their bread is total shit now; flat, airy ESS AYCH EYE TEE.
(1)