Panera Cares
4143 NE Halsey St, Portland, OR, 97232
Panera Cares Menu
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Address :
4143 NE Halsey St
Portland, OR, 97232 - Phone (503) 287-5900
- Website https://www.paneracares.com
- Click To Get Directions
Opening Hours
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Specialities
- Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Good For : Lunch
Parking : Private Lot
Bike Parking : Yes
Wheelchair Accessible : Yes
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Ambience : Casual
Noise Level : Average
Alcohol : No
Outdoor Seating : Yes
Wi-Fi : Free
Has TV : No
Waiter Service : No
Caters : No
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Curtis L.
I have never seen such a tip hungry business that shouldn't be asking for tips. Seriously, they have these see-through tip boxes LOADED with cash, trying to convince people that it's normal to tip $5 and $10 bills and then if you pay with a card they ask how much extra you want to add to your bill. It's ridiculous and pathetic Also, I paid for extra condiments and when I was given half of a normal panera serving and asked for the extra I paid for, they tried arguing with me when it was clear as day I didn't get it. Go to a different panera
(1)Melissa I.
Sandwiches are okay, the potato soup is delicious.. Kind of confused by the menu but the staff can help you out..
(4)Anastasia S.
This place is embarrassing and made my mother cry! It says it's not expensive, but trust me for what you get, it is. On your sandwich you get: wilted lettuce, day old bread, packaged lunch meat, and a half slice of bacon! For 8 bucks? REALLY? Now I understand they have to round up because of all the homeless people eating for free, but still.. I was homeless with my mom and brother when I started coming here, I thought it was great! The tomato soup tasted good and I liked the sandwich. We paid only a dolor to three depending in how good we where that week. We came in every third day. My mom, my brother, and I found ourselves an apartment, and are now happy! But we went back to Panera because we wanted a sandwich, and we hadn't eaten yet because we are poor. We came in and the FAT manager who is balding and looks like pickled pigs feet looked at us funny as we walked in. We shrugged it off because that's part of his horrible "charm" that we always see. It was busy that day with a mix of people, drug addicts, people taking cups of water and washing their boyfriends hair at a table, and a soccer mom screaming on the phone about her new website. I get the drinks, my brother gets us a place to sit, and my mom and I grab the sandwiches and sit down. We start to eat when pickled pigs feet comes over and almost yelling says "you can only come in here once a week, we see you have been coming in here twice a week" and so on... We where embarrassed! My mom was petrified! I wanted to punch his 826 pound body in for almost making my mom cry! That's my momma!!! We left out the back and didn't come back for a month until we had to eat again... We are not loud, we clean up our crumbs, we laugh at that old lady's jokes, and we put up with pickled pigs feet! Later on about 5 moths later my mom had an appointment near Panera, she came in and ordered a 8 dolor sandwich, only having 5 dolors on her she out it in the donation box. The woman who was taking her order started talking really loud and in a rude tone "you have to wait until I filly press in your order to pay! You can only have a bagel now." My mom was embarrassed! She was lectured like a child! She took her bagel to go and cried on the bus, she is a very privet person, so you can imagine a pretty 43 year old woman crying into a scarf trying to hide her tears. I cried when I saw her. SHAME ON THEM!
(1)Chris R.
I have been a regular here, and have eaten 3-4 meals a week for over a year, though I've taken a few breaks because the place can be so frustrating I just can't start my day there. Panera Cares is 1.25 miles from my house, so the round trip walk makes for a perfect bit of morning exercise. I can have a low calorie meal with leafy greens without waiting until 11:00 am, when most lunch spots open. Today however, I decided I just can't go back; I have to stop supporting this place. THE FOOD: The food is adequate. The chicken is dry and is probably shipped from a different location, sometimes the apple chips are old and getting soggy. As a rule, they need to do a better job cleaning their lettuce, and throwing out the rotted bits. The portions are inconsistent; sometimes a half salad will be a tiny bit of lettuce in the bottom of the bowl other times it's to the rim. Quality wise, it's about what one would expect of "healthy fast food." It's not a foodie place by any means, but it's convenient, and no where near as bad as McDonalds. THE CLIENTELE: It often times feels like eating at a soup kitchen. I am pretty live-and-let-live, but there can be a smell of body odor that many people would find objectionable. It's not constant, but when it's there, it's there. But there really is a good mix. Some days it's all gutter punks, other days it's a group of elderly men railing against unionizing college football or families with small children. one never knows what to expect, but if you come enough, you will run in to The Smell. THE STAFF: The paid employees are generally nice, friendly and accommodating. If they think you are solidly middle class they will treat you with respect, the lower they perceive your income level to be, the worse you can expect to be treated. If you run a card, which is my typical form of payment, the cashier will always ask if you want to round up to help somebody else. (The $10.37 bill becomes $11. and the 63¢ goes to help people who can't afford a meal on their own.) I did this with each purchase for several months. But then I saw how people were treated when they tried to get food for less than the posted price. They are questioned, spoken down to, sometimes shouted at and often refused. (I think this probably violates their 501c3 status, but I'm definitely not a lawyer. But they do get a tax exemption based on a PAY WHAT YOU CAN financial model. Somebody offering $2-3 shouldn't be turned away.) I just don't like seeing people treated that way, and I felt duped, because I had been donating money, hoping to help the same people Panera Cares were treating like s#!%. I sat near a pair of managers one day while they were talking with some sort of community organizer and their language disgusted me. They say that they are only helping "people who are trying to help themselves." This is apparently determined at a glance, because if they think you are not doing enough to improve your station, they will come down on you in a mean, and very public display. It is appalling. I've seen staff walk through the cafe giving free baguettes to people-- but the only people who received them were dressed nicely, with their hair made up. There are also volunteer employees, people who spend an hour or two cleaning tables in exchange for a meal. They don't prepare food or work the register, but there is still much that can go wrong. The best story I have, observed with my own eyes, is a volunteer brushing crumbs off of tables with the broom he just used to clean the floors with. MISCELLANEOUS: You have to get a manager to open the restroom for you. You Can't just get a key from the cashier- or better yet, just walk in and go. You have to find a manager who will walk you over and unlock the door for you. I feel like I'm in school, asking for permission to tinkle; it takes just the slightest bit of privacy away from my private functions. Other local businesses have the same issues with gutter punks hanging around, but I can't think of another business in that neighborhood that even locks its restrooms --not even McDonalds! I once suggested that there might be a more customer friendly way of handling the bathroom, and was told "I like the exercise" which apparently has something to do with customer service? I was once yelled at for bringing my dog onto the patio. There is no sign prohibiting dogs, but signs prohibiting other behaviors such as smoking and loitering, so I thought it would be OK. I wasn't approached a with a polite "Excuse me, sir." I was hollered at from across the patio. I explained that the patio was empty, my dog has been quiet and under control, there are no signs prohibiting dogs, so I would just like to finish my meal in peace. She continued shouting at me, still from across the patio, then probably realized she was acting like a crazy person and waved her hands with a "whatever" and walked away.
(1)Tiffani H.
I am living in my car and on food stamps so I rarely get a warm meal except for here. The manager has avoided eye contact with me every time I come in. The employees are overly sweet to the point of annoying and likely fake. I usually donate a fair share for my food here if I can- much more than I can afford. Today I only had 50 cents and the cashier embarrassed me in front of everyone saying my donation wasn't enough and offered me a pastry. She, then so kindly, let me have my food just for today. I would like to volunteer here but there's no way I'm dealing with this lady manager that apparently doesn't like the way I look. I'll only return here if I'm desperate. Hopefully I'll find something better to support.
(2)Sandra B.
WTH is going on today? People darting in and out like rats taking free bread. Hipsters, homeless, lots more hipsters than homeless, a person bragging she owns a cafe and uses this bread for croutons BS. Can't relax. Employees discombobulated too. Ugh
(2)Jason S.
The non-profit branch of Panera Bread is truly a life saver! I'm sure I'm not alone when I say that in spite of my best efforts I still struggle to find enough money to be able to eat fresh, nutritious food. The truth is, early I in my adult life a had some major set-backs. And so I have found myself impoverished, and once you're down it's hard to get back up. That's why programs like this are so valuable. I'm an educated, hard working, able-bodied person, but even so, I still need a little help from time to time. If anyone from Panera is reading this, please know that this cafe means a lot to me and many others. Thank you so much for the great food! I can't afford to pay very much, but I do really truly appreciate it.
(5)Jeremy B.
This place is great, the food is delicious and the prices and great and all the money goes to support people in the nearby community. Come to this place if you're nearby.
(5)Art D.
Very nice, clean atmosphere with an above average selection of breads and soups. I enjoy the nice little corner tables for free wifi use on my laptop.
(4)Caite F.
I work in the neighborhood,and have come here often.. When Lyndsey and Katilin used to work they were SO sweet, they knew my name and my order and were just interested in getting to know me as a person. I am a medical assistant and make decent money, I always pay the suggested donation as well as round up to donate. Recently, I've been avoiding Panera like the plaque. Out front a lot of scary homeless people hang out, and hound you for extra money or change. Which as a 5'3 female alone, that's intimidating and scary. On a recent trip in, I ordered a lemonade with my meal and the lady ringing me up snobbishly told me I'd have to pay full price for this. Leaving me to feel uncomfortable, that she assumed I was going to "short" them on money. Yesterday, I went in,and while the lady was ringing me up (She was an older lady,I've seen a few times) I put my cash in the box in front of the register.She then proceeded to scold me, in front of everyone about waiting to put my money in. I told her I had seen the total on the screen,and wasn't planning to short her. It left a horrible taste in my mouth,I was incredibly embarrassed and I decided I do not want to return to this location,ever again. The french onion soup here is DELICIOUS, but not worth the trouble and embarrassment of dealing with the staff. I hope the owners/managers read this, however I will also be sending them an e-mail. the way the employee's have treated me is absolutely ridiculous. When I first started coming in, the people making my sandwich once were commenting on how disgusting the Sandwich I'd ordered was, right in front of my face. This location has left a bad taste in my mouth. And I'd encourage anyone who wanted to check it out, not too.
(2)Julia W.
I had the worst grilled cheese sandwich! How do you screw up a grilled cheese sandwich. It was so gross!
(2)Whitney P.
Delicious bagels and pastries. The soups and salads are okay, but way overpriced for really small servings! Since they are conveniently located next door to Trader Joe's, I occasionally stop in for a bagel and schmear. "Panera Cares" is a great concept, in theory. Unfortunately, the reality is that it causes a lot of (very aggressive) vagrants and panhandlers to congregate in front.
(3)Soft Pie N.
I have been here 10 plus times since i moved here two years ago and always have a good experience. Listening to some reviews below - sounds like staff can get pushy, and that sucks and is unfair, but i can only comment on what I have experienced and witnessed. No one has ever questioned how much I pay. They also have day old breads you can take home - no questions asked. And I gotta say, im disappointed at many of the reviews deducting stars cause they had to look at 'dirty' or 'poor' people. Why are you guys here? And to the girl who "felt unsafe" when someone outside asked for spare change - March your scared yuppie ass somewhere else for lunch, obvy.
(5)Vanessa H.
First let me say that I've been into Panera Cares many times and when I'm able I pay more than my share in order to make sure that someone else can eat without feeling like a burden. I took my mother into Panera Cares today because she just moved to town and is on a very low fixed income. I wanted to show her that the community cares. I wanted her to see the compassionate side of Portland. I picked the wrong place to take her! She ordered a soup sandwich combo. Simple enough. When the total suggested price was given my mother put the money she could afford into the box. The cashier watched her and said "we can do a discount once but if you come back this week you'll have to pay full price. We only do a discount once a week here." This was said with others behind us and very loudly. That is not posted anywhere in the store. My mother stood mortified and near tears as we walked away and waited.
(1)Laura N.
Panera is a big fat Pa-No-No in my book. (Closely followed by a Pa-nasty and a Pa-never.) This is like a Subway gone awry, with an assembly line attitude and those tasty over-preserved ingredients that are shipped in from one central distribution center. Nothing should have 3010mg of sodium, except for maybe the ham that crossed the Atlantic on the Nina, Pinta, or Santa Maria.
(2)Ahren H.
Horrible service. They acted as if I were stealing when I donated 40 dollars. They lost an incredible customer who supports their cause and they acted as if I was cheating the system. What disrespect and disregard for people supporting them. Not only will I never return but nobody I know and love will return. It's a sad day today an my gf and I are going to continue our glorious day. Shame on the manager who greets people. Tisk Tisk Tisk.
(1)Amado L.
It appears my previous review for this Panera location has disappeared. Hmm, I wonder why. Could it be because I also totally hated them that other time? And here I was about to write an 'update' to the review-- albeit one that further solidifies my disdain for this chain. First off, the food. I'd tried several of their sandwiches. This most recent one was their Roast Beef in Asiago Cheese Bread. The only thing dryer than this sandwich is the Sahara. Secondly, their wi-fi service sucks ass big time. They obviously employ very strict firewalls that make websites like Yelp and Facebook (among others) either load incorrectly or not load at all. Some sites, like PerezHilton.com , are completely blocked. (Don't ask...) The only thing that could be even remotely good about Panera are their Republic of Teas brand teas. I had to saunter over to a Starbucks in order to write this review. Yes, that's how much Panera sucks.
(1)Stephanie E.
I was hungry and sick one day, so I went in search of delicious soup. I found Panera, and having never tried it, but hearing good things, I went in. Hated the soup (some vegetable monstrosity), fell in love with their bread and sandwiches. Soft, chewy bread, heaping mounds of sandwich meat, veggies and cheese, and just enough spread to not overwhelm. Just thinking about the Sierra Turkey is making my mouth water. Seriously a solid sandwich. They have a wall of breads and other delicious baked things, and I like to go in and glaze over at the sight of rows and rows of glistening soft baked goods and breathe in the warm smell of breads hot out of the oven. (I'm kind of a fat kid when it comes to good bread.) The staff has been nothing but helpful, friendly, and polite, and good service is something that goes a long way with me. Because of their service and the quality of their food, I've started using them to cater my events. They're competitively priced for box lunches, and are really flexible if your guests have needy requests. I've used them twice so far, one group was 40, the other 100, and the catering and delivery were on point. You'd be sad to find how many "lunch" caterers can't make a decent sandwich, and I've had nothing but compliments from my guests for the sandwiches, the salads, and the cookies (if you're on a diet - stay away, the shortbread is like crack.)
(4)William B.
I had no idea Panera had a Cares store. This is such a wonderful idea. The concept is simple. A non profit food store that offers a quality meal to anyone in return for a donation. They offer you a suggested donation and you put what you can afford into the donation container and your meal awaits. BRILLIANT!
(5)Cyn M.
Since I moved to Portland a few months ago, it's been hard to afford anything at all, including food. But when we were desperate to eat out, I stayed clear of this place because of the terrible reviews. That made it sound like a shaming experience I didn't want to go through. But I finally decided to risk it when I was in the area and needing food before work. My experience was nothing like those described. I walked in, ordered a sandwich and a soda, was told the price, emptied my pockets and dropped my two fifty in change into the box, and moved along. Nobody was rude or anything, and the food was just fine; standard panera fare. I will say, however, that I was dressed normally, am small and unassuming, and went right before the typical lunch rush time. I do imagine that my experience could have been different were these not the case.
(4)Dawn P.
Ugh. They need to convert this back to a regular Panera. I live in the neighborhood, so I initially liked the concept, but now it's just threadbare and dirty. I have to bus and wipe the tables every time. I always overpay for a mediocre limited menu only for the convenience factor. It also closes at 5, so I can't study and end up driving to a regular Panera instead. If they really want to be charitable, they should be open for dinner as well. If they can't afford the dinner donation rush, they are not "sustainable." Please remodel and switch this one back. They can still donate unsold baked goods at the end of the day.
(1)Jon T.
Panera Cares should admit that this is a failed concept. 41st and Halsey is part of a vibrant neighborhood that is being decimated by Panera Cares' lack of understanding of what low income families need. Their staff is poorly trained to run what amounts to a fast food soup kitchen. They attract a mainstay of individuals that treat the sidewalk and public space around Panera Cares like a trash filled alley. All of the tables on 41st are covered in grime, ash, bodily fluids, etc. Trash and debris litter the area and the foul smell of body odors waft into the nostrils of passer-bys like an invisible toxic gas. What little appetite I have for an expensive fast food quality meal is eviscerated before even stepping into the joint. It's obvious what Panera cares about is positive PR for their other locations in upscale suburbs where clients do not have to wade through filth for lunch. It is apparent that Panera cares not for truly helping low income families, Panera cares not for the quality of the neighborhood they do business in, and most certainly Panera cares not for providing meaningful contributions to the surrounding community.
(1)Rachel P.
So, I'm usually a fan of Panera. I dig their soup and bread. When I found out about Panera cares I thought it was really cool that they accept donations, for people who can't afford to eat and stuff. Most of the staff there is really nice and welcoming. However, when my boyfriend and I went in to get lunch yesterday, the short stocky woman who works the cash register with the neck length brown hair and glasses was a total bitch to us. She made us feel unwelcome and told us that we couldn't come back for the rest of the week after we left our donation. It's not her place to tell customers not to come back. This woman was rude. I will not be going back there thanks to that Oompa Loompa. "Panera doesn't give a shit" according to this woman.
(2)Ann K.
Date Visited: Friday 6/20/08 (Lunch) As usual, it was my work group's monthly outing. Panera Bread was suggested because it was within walking distance of a MAX station. We usually go the other direction for lunch, so heading East on the train was a novelty. We got off at the Hollywood / NE 42nd stop and easily made our way over to where Panera Bread was (just by the Trader Joe's). The line was practically out the door when we arrived at 11:45 a.m. There isn't a lot for a vegetarian to choose from, so the Mediterranean Veggie obviously stood out. Though I ordered 2nd of the 4 of us, my sandwich was done after everyone else's. I'm usually the slowest eater, so that wasn't making my day. The sandwich came on a pinkish colored bread that I didn't really like too much. The contents of the sandwich itself was not too bad, but it's sad when you think the best part of the meal is the potato chips. I'd much rather go to Subway and get a huge footlong sandwich for less than I paid at Panera. Funny thing is that this was the first time I had stepped into a Panera Bread and wouldn't you know where my friends were having lunch the following day? I just got a frozen coffee drink this time. I learned my lesson.
(3)Anthony N.
The food quality at Panera Bread as a whole has declined far from where they started. Gave them another shot the other day. This location runs a program they call Panera Cares. In theory this could be a great idea. Basically if you pay cash, they had you the cash back and point you at a "donation" box in front of the register. You pay what you can afford. Any extra is applied to those who cannot afford full price. Sounds great, but the employees treat you poorly. After the cashier explained the program, and handed me back the $20 I gave her in smaller bills, I stood there and read the sign next to the box. After I finished I looked up to find the cashier staring at me intently. I found this disconcerting, and it made up my mind that I was going to pay exactly what my meal cost and no more. We sat down to eat. Meanwhile a security guard roamed the lobby area glaring at the customers. This made for an unwelcoming vibe. Another employee wandered around cleaning tables. I later heard this employee tell the young guys at the table next to us "If you drop one more crumb on the floor, this mean old lady is gonna come after you." They were not being disruptive, nor causing any problem. I don't know why she was treating them like this, but I suspect it had to do with how they looked. Regardless, this is no way to treat your customers. We felt unwelcome in the place after paying them to eat there. Not a good feeling. The soup was luke warm. The sandwich I ordered came cold when I was told it was a hot sandwich. They changed their sourdough rolls to "soft rolls". All in all, very disappointing food.
(1)Jace T.
This would be a great place if it weren't for the security gaurd hired to intimidate people. His presence, his energy is not one of sharing, caring and community. He is there to be an intimidating figure in the landscape so to speak. I will never again set foot in another panera after I was kicked out today for askinh for validation when I pointed these things out. I was happy telling the counter staff but they suguested I talk with their management. A guy offered himself as soneone to talk to, once I poured out my heart he started to say things like "I'm sorry you feel that way" and "I understand" without offering any real understanding then pawned me off on someone else. Then they get confused as to the reasons I'm getting upset about not being heard while said security stands in my vision to intimidate me. I wasn't saying anything bad about the people, but rather the energy of yhe security gaurd should support the intention of the cafe. I was kicked out and quite harshlu told I was not welcome back, this after I said I didn't want to spend my money there anymore. Had I been in a business suit, I feel this whole interaction would have played out quite diffrently.
(2)Gabrielle S.
I love the idea of this place. I actually had dreamed of one day opening a place with a similar concept; so I was disheartened to see the way a "pay it forward" system had been flat out ruined. I brought my clients to PaneraCares to make them aware of resources available to them should they ever become food insecure-I work with an at risk population. I encouraged them all to pay what they could and they all did. A manager overheard me explaining the system to one of my clients and then cornered me to tell me about people "abusing the system" and that they were having "pressure from corporate." Surrounded by three managers, I nearly cried. I emailed their customer service to detail my interaction at that store. No word back now for 6 months. Don't give Panera your business. There are lots of local restaurants in the Hollywood district who deserve it more.
(1)Stefanie S.
This place is great...when I can pay full price, I do. When I am a dollar short, its ok too. Either way, I walk out a happy customer and feel great about supporting a local non-profit bakery and cafe that supports people of all demographics. Thanks, Panera Cares!
(4)B C.
Their intentions are good. Everything else? Not so much. FOOD: Subpar. My bagel was dry and bland, and they refused to toast it for me after handing it over, even though I had asked for it to be toasted. The squash soup was really sweet. Like, really, really, really sweet. I got through about half of my bagel and cup of soup and gave up. The latte was okay, but for $3.50 I did expect it to be better than it was. SERVICE: They don't know what they're doing, and the reason for that is because Panera Cares is attempting to revamp the restaurant routine. A routine, by the way, that everyone is used to, everyone knows, and generally works well everywhere else. There were about a dozen employees milling about confusedly. I gave my order to not one, but three, separate people. They took my money and then gave me back exact change for the entire amount and told me I had to put my cash in a glass box next to the cashier (?Why?). I got my bagel first, waited, got my latte next, waited, and then finally got the soup. All three items were room temperature by the time I got them. Panera Cares has not worked out a routine, and their revamping efforts are a terrible misfire. ATMOSPHERE: It is a pretty nice, clean little restaurant. I did appreciate that. However, when I needed to use the restroom before I left, I had to find their manager, who walked me over to the bathroom and opened it for me with her personal key. That is the bathroom routine. I'm pretty sure I haven't been escorted to the bathroom since grade school, and certainly wasn't wanting or needing an escort this time around. Panera- go back to square one. Rethink your strategy. Look at what works elsewhere. You can, and must, do better.
(1)Megan P.
They are not always kind to people that can't afford to pay. I have heard from homeless people outside the shop that they weren't even let in.
(1)Kenneth B.
This community cafe would be great IF they got rid of the manager. Georgia does not have the peoples training it requires to run a community cafe that deals with people. I have been coming in this establishment now for months, and for the most part they have a great staff other than Georgia. They have a ambassador that greets you at the door, her name is Sharon. Sharon is amazing when it comes to interacting with the people. If the Panera corporate staff cared about what Panera Cares really stands for and wanted to help the people of portland, they would put people in leadership positions that are actually good not only for the public but to the employees as well. Several times I can hear the staff complain how they are mistreated by Georgia and how she is just a control freak and wouldn't let them do the job they were hired for. I have seen personally how she tells people to come outside while she hands them their food and just belittled them. I personally usually don't write reviews on things like this, but I really do enjoy the Panera and it's staff, other than Georgia. I wish Panera had customer review feedback cards so the people could give feedback.. I'm sure I'm not the only one that would have alot to say about this Georgia person who obviously doesn't know how to be a manager. Panera should come and interview people and staff about their experiences at this particular cafe and their half nit witted manager. I feel so sorry for the great staff that has to work under her. The food is great, I think the price is a little high but it is a donation based so it works out. They also have volunteers that come and work for hour or so and that is great. They work and dedicate time towards a meal ticket at the end of their time. I do love the concept of what Panera is doing, just wish they would put people in areas that can deal with other diversity of individuals, it is a community cafe after all. I will continue to come here since I work across the street makes it very convenient for early breakfast and lunch. Oh, and they do have security that monitors people coming in, before I wouldn't even go inside for lunch because of some of the issues I won't get into but is nice to see this place more family oriented since security is present. Recommend if you need a good lunch and you work close to it in the neighnorhood.
(2)Lesley R.
4 stars for concept. Stopped in for a cup of coffee which was fine. I hear that homeless people can donate an hour of time to get one meal 'free'? Coffee price is suggested, one meth head was abusing the system.....but, what do you expect in Portland? Good concept if they can keep it in check (ask for 1/2 and 1/2 if someone is abusing its use at that time). I have often been to Panera Bread (parent company of Panera Cares) in the midwest for WiFi when on genealogy trips, and it is cool that they care to try this.
(4)Ben J.
After reading a few other reviews for this particular Panera Cares Cafe I'm wondering if I should weigh it against other Panera cafes or as though I came to it for the first time visiting any. I can't help but go with the compare factor. You will know why... I live in Seattle and have been frequenting Panera for a few years now after they came to the region. With one friend in particular I'd say these visits were pretty regular. Recently, that has changed. The newest Panera in Seattle opened on Broadway in Capitol Hill and it is consistently a bad experience in most ways. Everything from the food to the service. Needless to say, the experience at this Panera Cares Cafe has restored my quickly declining faith in this eatery. True story, but I'd began drafting a letter to corporate describing my recent visits to the new Panera I mentioned. After visiting this cafe, I scrapped the letter. My partner & I were greeted by who I would assume is the store manager and she took it upon herself to explain the concept of this particular cafe. I had already read several news articles on them, this one and 2 other Panera Cares in the midwest, but it was good to see her so enthusiastic about it all. In fact, it caused us to 'donate' more money! The food was as good as I could have hoped for on any visit to Panera. I always get the Sierra Turkey Sandwich minus the onions, greens & sauce. Totally plain, I realize, but I have them add Swiss and then I add regular mustard. I was able to do all of this with no problem and enjoy some delicious iced tea. The weather was so good that we ate outside. My only complaint about this location, nothing worth taking off a star, is the fact that the door to the patio locks from the outside once you enter the patio. I figured this was to prevent theft? Anyhow, it made it difficult to refill beverages or re-enter the cafe as you then had to use the main entrance. It was so wonderful that I can't wait to go back! I go through Portland on my way to visit family in CA and it will be a new stop for me.
(5)Cory R.
This could have the potential to be a great place, but it's very hard for me to support this place financially or philosophically. First, I used to love taking my kids there (about 4 years old). That was until the time we sat next to some homeless druggies talking openly and loudly about scoring some meth and what they've done in the past to score it. Not sure what's more disgusting: that, or the fact that so many other people in the restaurant and other reviewers have the attitude of "Oh well, that's just Portland" and shrug their shoulders. Give me a break... Some of their food is really, really good and the free refills and WiFi are very nice. What is not nice is the fact that this restaurant seems bent on alienating its loyal customer base. Recently, they changed their hours to close at 5pm. What a joke. I do like and support the concept of letting people volunteer to get a free meal, but I drive by this place everyday and now see how much the dirtbag population has skyrocketed since finding out they can all get free meals. In sum, the food is good and the cause is noble, but the execution is wanting. Because I no longer feel comfortable either by myself or taking my kids there, I'm perfectly happy supporting another locally owned business instead.
(1)Suma S.
This place is ONLY getting 3 stars because... One of the employees is SERIOUSLY unpleasant. I know at least seven former customers who will no longer frequent this joint because she's so rude and mean to people. These aren't drunken bums, mind you, but people who generally pay the full suggested donation. The whole time you're ordering she stares at you, like some gross hybrid between a shit kicking cop and a mentally deficient hawk, simultaneously eager and bitter that you might be paying less than is suggested! She never smiles or thanks people for their donations, either. For her, it seems the new non-profit format has called for a change in demeanor from that of service industry worker to gestapo cattle car ticket collector. Seriously, lady, if you care so much about profit, why the hell don't you get a job at a FOR PROFIT business? Anyway, her cruel eyes and hateful body language pierce like confusing and annoying arrows the very minute anyone walks in the door who doesn't resemble a model from a Versace ad- making trips here less and less frequent for lots of people, not just me. Panera may care, but this woman doesn't give a ---- if your kitten just died in a fire and the "warm" expression painfully etched across the cold stone slab that stands in for her face will give you no pretense otherwise. I kid you not when I say that some 60s women's prison exploitation film is missing its hateful head warden due to her employment here. The other employees, however, are actually really nice and awesome and I feel bad for them that they have to share space with this bitter pill all day. It's too bad they can't accept tips. I can't imagine anything else that could possibly make up for it. Other than that, this place is alright. The food is decent and it's cool that the format allows people to help out or be helped according to need. If you're lucky and you arrive on one of the few days when the aforementioned gatekeeper to hell isn't working, you'll probably actually enjoy the experience and think it's kind of neat. But she's there literally -every- day of the week that I've been here. And I live nearby, so I come here a lot.
(3)Kountea M.
I didn't know breakfast ends at 10:30AM... Pooey! I was really hoping for a sandwich. I left.
(1)Abby M.
I give Panera Cares 5 stars. The soup and smoothie I had were great as was the bread. I love the social justice component to Panera Cares. There was so much diversity in the customer base in the restaurant while we were eating. Wow!!!!!!!! Social justice and good food for everyone. Yeah Panera!!!!!!
(5)eric p.
The food was decent, but I came here to write a review of the staff. I found the lunch shift employees to be overwhelmingly pleasant. They were friendly, answered my questions, and made me feel welcome. The staff and management clearly take customer service seriously, and it shows. I was very impressed with my lunch experience.
(5)Neda G.
Panera Cares, they really do. Read about this in a paper and decided to stop in while in town. We payed our full share and loved checking out their social experiment. We sat back and watched everyone before and after us in line also pay. Good to see it works!
(5)Jen S.
I'm not a big fan of chain restaurants, but I'm also not a big fan of grocery shopping on an empty stomach. Hollywood Burger Bar was closed (foiled again! I have been stalking that place for months now), and when I entered Hama Sushi across the street (recommended by a friend) the place was empty and the chef had his head down asleep on the counter. I don't care how good the sushi is supposed to be, if I have to wake the chef up, I am no longer interested. So. In a fit of desperation I opted for Panera next to Trader Joe's, and sure. It wasn't fantastic. It wasn't amazing. If you're craving a stellar deli, why would you go here? It was just what you would expect from chain food - a decent, slightly overpriced lunch with a little too much mayo in the tuna salad (and who puts tuna salad on *honey* wheat bread anyway?) and a big old pickle. But I ate it with my potato chips, and I went into Trader Joe's with a full belly and I didn't impulse buy those amazing cheesy poofs that I always buy on an empty stomach and regret later. So there you have it.
(3)sarah y.
panera is just okay for a quick sandwich here and there... but the real appeal of this place is how great an establishment it is for the community and getting people back on their feet and/or getting meals to people in need.
(4)Ryan L.
Great concept. This place is awesome
(5)Jessica T.
LAME. Yes, I said it, lame. #1 Overpriced #2 Severe lack of actual bakers on-site. Only teens were left running the place and might I add, inefficiently. #3 People working the counter barely knew what a croissant was, let alone tell me if it was all butter or not. #4 Coffee is more expensive than at Starbucks (which is already silly that i acquiesce to paying their prices when I need a fix) #5 Too commercial. Too chain. Too California. I am highly preferential to independent Oregon bakeries and cafes run by families, sole proprietors or otherwise community minded folk who really know their goods and not just create them, but love them, and take pride in their shop. It isn't just a corporate requirement, it's home. Beyond that, they get two stars for having a nice, cozy envoronment, WiFi, and quality, if overpriced, baked goods. It's all edible and if you aren't a huge food snob you may like it. Just save me the pain of knowing you paid $6 for their rustic pan that looks just a touch too crusty. Frankly, if you want a decent croissant, or baked anything, really - please go to Fleur de Lis on NE Hancock just a few blocks away. You won't be disappointed. They can tell you how their stuff is made, and their coffee is less $$ and tastier than SBX.
(2)Grant B.
I'm not really sure why the reviews on here are so negative. I went to Panera this morning and it was a very enjoyable experience. Their bagels are quite good and they give you a ton of cream cheese--much bigger than the tiny little cup Starbucks gives you. The people were friendly and the environment was really pleasant and relaxing. The Wifi speed didn't blow me away but it was good enough. Overall, if you're in the Hollywood district looking for a bagel and a place to surf the net, Panera's a great choice.
(4)Ben C.
Free Wifi. Plenty of space. Cheap Bagels. Perfect for a home office. Watch out for the parking lot though. When you drive in it says minimum 1 hour and they will ticket but save your receipt and you can contest over the phone. They ended up giving me an employee pass.
(4)T T.
I headed here yesterday with my boyfriend, because it was within walking distance and was a quick lunch destination spot. I am not all for hitting up chain restaurants, but Panera Bread hasn't yet disappointed me. I am likely to order the "You Pick Two" option...where you can order either a soup and salad combo or a sandwich with either a soup or salad. I am a fan of the chicken noodle or the baked potato soup. The bread selections are always fresh and quite impressive tasting. This particular location offers an amazing outdoor covered patio and free wi-fi.
(3)Andrew W.
I wish I could give more stars than this. It's a great concept, and the food is actually pretty good. The location is excellent, and the outdoor patio is wonderful when it's warm out. Unfortunately, the place too often has one or more groups of deadbeats that treat the place like a poorly-administered soup kitchen. These individuals couldn't care less about the fact that there are other people in the world besides themselves - notably the people sitting near them who paid both for their own food, and for the food being eaten by said deadbeats. And so the deadbeats carry on in voices that are way too loud, being as crude and disrespectful as possible. I imagine that these are the types to believe that their lifestyles are "sticking it to the man," and that it's a revolutionary act to depend upon everyone else to wipe their butts for them. I enjoy a tolerant atmosphere, and letting people come and be as they are; however, at some point there needs to be an adult who can tell the children in grown-up bodies that it's not a radical or revolutionary act to be a dirtbag, and that they might - just might - want to be more pleasant around other human beings. Until this happens at Panera, I probably won't be back.
(3)Lauren C.
I would have to agree with most folks, their donation base concept is nothing like anywhere else, and is a great idea. However, I don't think they follow the concept of "Panera Cares", with the help of upper corporate management, they sure don't care about how the customer feels, or so it seems this way. I am usually positive and happy to visit this bakery. Now, my small family have been donating, dining here since they first opened a couple years ago. We aren't in the best financial position to always pay, and for that reason alone, we have used their service for bagels and a donation based meal. We also use food boxes if we are out of food stamps. We are low income, both students, hard working people. I would consider us to be decent individuals and very respectful at that. Well, on June 18th I had a dental appointment in the Hollywood District, and my partner, inafnt son and I decided to stop by the cafe for a bowl of soup, since I was numb in my mouth, unable to eat, unless it was liquids. I thought it would be a great idea, since we were low in cash and running errands all day. So, as we ordered, the employee/clerk asked me if I was interested in a meal with a half sandwich that includes the soup. I said,, "Sure! That sounds good! I can save the sandwich for my daughter. I am not supposed to eat anything for hours, so the soup will be fine for me.", and she gladly obliged, pressed in the order, and asked my partner for his order, and witiin seconds, a man who was oversized was hovering over this young woman, and scanning us up and down. He made me nervous, because he was standing there with no attempt to introduce himself, not a friendly grin, or gesture. As she asked for the suggested donation, my partner placed the bills and I placed the little change I had in the donation box, and that's when he stepped in with an assertive acusatory mannerism. I was insulted when he asked us if we could donate more? Never have I been asked that, and I felt embarrased. This is the main reason we came in the first place, because we have donated a lot in the past, brought family friends to this location for reasons of showing off the humanatarian side of Portland, and here he was making me feel insecure about food. Isn't that the whole intention of the business is to help those who are food insecure. My goodness? He proceeded to attack us verbally, and I told the clerk to just give me the soup. I told him, "Look, I don't need a lecture. If I had the money right now, I would give you more, but I literally gave you my last penny, until we get funds on the 1st. We are both students, and happen to be inbetween terms. I just got out of my dentist apointment, and I really wanted a warm soup to get something in my system, and my boyfriend over here is hungry. We have supported other by giving generous donations in the past, and never do I expect to be treated like I am a criminal for not having the full amount with me today." He ignored me, and had no reply or sympathy for the situation. As he said in a stern voice, "Are you going to let me talk!", I was no longer willing to listen. I was shocked he was allowed to speak to me in this manner. I was shocked with the poor service. He told me I was to order a bagel, and I had to re-explain my situation with my tooth. I had a root canal, and my left side of my mouth of numb for hours. He was very insensitive. We ordered our food, anyway. I told him I have no interest in coming back, and he said, "Good! Leave! Good bye!", and I gave up at that point. We grabbed our order, and on the train, I asked my partner if he could grab my soup out of the bag, and we later found there was no soup! They only gave my partner his salad! I was shocked! I donated money, too! I felt like they stole from me, and the service was terrible! I was bitter because I was hungry, and I am a nursing mama, so I was even more bitter. I couldn't helo but to think of writing the company a complaint about this meat head manager who has no personal or social skills. He obviosuly was hired to monitor the location, and prevent people from using the services. In my opinion, I believe they are trying to get out of taxes. That's the truth. I will never go back to this place again. I am still very bitter. Nobody deserves to be treated like a second class citizen. I hope this man is reprimanded. Panera doesn't care, you guys.
(1)Ryan A.
I drove around to three different "bakeries" just for a simple loaf of cheese bread before finally deciding to stop here. Two of these other "bakeries" in the area had a tiny shelf with a few pastries. They clearly had realized their profits lie in coffee. Fine, but don't call yourself a bakery. Panera had a decent selection of bread. I didn't know exactly what I wanted, but the woman behind the counter was very helpful in narrowing it down for me. It was part of a gift for my father, so I can't say if it was good, but I know I was tempted to eat it in the car on the way back to the office rather than send it off to him. Hopefully it was still good the couple days later that he received it . . . I guess that's what they get for galavanting around the country. Back on topic, please. Oh yes. The staff was friendly, the place smelled good, the bread looked good and, of course, they have an interesting, positive business model. I'm sure you figured it out before reading this, but you give what you want as a donation for what you are purchasing. It was well explained in the store, and the employee handled it well without making you feel like you should give more. I have a feeling she wouldn't have made me feel bad if I gave less (but why would you?). Sure, there's going to be a fair amount of homeless people here at any given time, so if that's a problem for you stay away. It's not like you're walking into one of the shelters downtown. It felt like a good place where everyone in the community could gather - those that could afford food and those that could not.
(4)Brad G.
Although the business model is uniquely PDX, the food remains as good as expected of this chain. Turkey sandwich was great long with the black bean bread bowl. Apple was crisp and full of flavor.
(4)Lauren G.
friendly staff great food even better concept
(5)Ellen G.
After reading all the other negative reviews, I had to share my observation. I went to Panera Cares last week, while heading to a job interview in the area. There was a lady sitting near the door, who explained the Panera Cares concept to me, and no, it was not like a sales pitch, but more like an informational, which I appreciated. I told her I have been laid off for over a year, and it is nice to know there is something like this, in case I was ever desperate.....Fortunately, I was still able to pay for my lunch, and "round up" to help defray the cost for others. I was in the restaurant for 2 hrs., as I was REALLY early for my interview, and I observed the cashiers being friendly and helpful to ALL customers, both paying, and non-paying. I did observe a couple of people who appeared to be just sitting at tables and drinking a LOT of coffee on the house, which I guess will happen at any place that offers services regardless of ability to pay. Obviously, if everyone takes advantage, the café cannot sustain itself, so I am not sure how people expect the staff to address people who use the café as their personal (free) kitchen, without making said clueless individuals upset. I would hope the café will pay special attention to the importance of hiring people who are able to be sensitive, empathetic, and kind, while still maintaining the integrity of the business. MUCH easier said then done, I realize. Over all, I had a very good experience, and give Panera 2 thumbs up for making this effort on behalf of people in need.
(4)Patricia W.
i have been to this Panera several times because my dr is right across the street. I was surprised to see that they are now (at this location) called Panera Cares. They are now a non profit and will give a meal to someone whether or not you can afford it..... serving with dignity. I went up to the counter and I was given a "suggested donation" which was the amount of my order, I could either pay that amount or more (and I am assuming less). Anything over what I paid went towards their non-profit. I do like the sandwiches, bagels, soups and pastries here but their new concept really impresses me. If you are in this neighborhood, stop by and help, they will tell you what it's about when you walk in the door.
(4)Thomas L.
Easy little spot for lunch in the Hollywood District. I work nearby and I frequent this place once a month, or once every few months. As previous reviews mentioned, it's just like a regular Panera - same food - but this is non-profit and you "pay what you can". I usually pay with my credit/debit card and have the cashier round-up to the nearest dollar. This way, I feel good about giving something, although it's not that much. Favorite food: Asian Sesame Chicken Salad and most of the soups. Most of the pastries are good too.
(4)Jeanne Z.
It was decent, I'm probably being more-than-generous of my rating because they had really good customer service with me, and I think a meaningful business idea. But, overall the food was below average. I had a salmon ceasar salad that was soggy, and not that flavorful. And, I also had a choc. chip cookie that was not very flavorful either. The think that impressed me the most, was that I was studying with a friend and they let us stay over an hour past their closing time of 5pm on a Sunday. I thought that was really nice of them to let us hang around. And, the concept of paying if you can seems like an intriguing idea.
(3)Darcy N.
Absolutely horrible. While waiting in line people were essentially soliciting on why this is a "cares" store. It's a nice idea, but I was caught off guard by the suggested donation of the equal amount of your purchase and felt that being approached while standing in line was a little over the line. I mean, for a second I thought they were people trying to get me to sign a petition. Their approach wasn't friendly either, it was a rehearsed sales pitch & it made me feel like I should have known coming in that I was supposed to pay double for a food aka "donate". So I was looking at an $8 sandwich, which I was already not thrilled with as I think that is expensive for lunch from a chain store. So this $8 sandwich means want me to spend $16 for lunch for one person? I just wanted lunch. If you're looking to do your good deed today go in & give yourself a pat on the back. If you're looking for lunch or any type of friendly neighborhood vibe, steer clear. Oh but wait! That was just the uncomfortable part, that wasn't even the worst part. As I'm inside being bombarded by their sales floor team, my boyfriend had taken a seat at one of the outside tables with our dog. As I was about to order (yes, I was still going to order, I think I was just so confused), he came in & said we had to leave. Apparently, a staffer had come outside & said they do not allow dogs at their tables. There was a front patio, which we weren't on, but an elderly man with a dog was sitting there. There are also five tables on the sidewalk at the side of the building, which is where we were (that's where the shade was). There are no signs stating there are no dogs are allowed, so I thought he may have been being prejudiced toward my pitbull...until he kicked out the elderly man also, who's wife had already paid (twice!) for their food. They kicked an elderly couple off the porch, as they were about to begin eating their food, because they had a dog. Appalling.
(1)Jen D.
Wow, what a great place. I love ALL Panera and the food but this one is non-profit. The food was good, too.
(5)Lemonleen C.
Good on Panera for switching to a community cafe. They get a star just for that. The food, however, still blows. I tried it one last time, hoping that repetition might bring a different result. Yes, insanity. The chicken salad sandwich, a wet concoction served on too-delicate sliced bread, had no flavor. None. How is that even possible? One reason may be the soy mayonnaise, another may be that they didn't use any seasoning. I added some packaged mayo, a bunch of salt and it still tasted bland, and now it was a soggy mess that fell apart in my hands. The pecan braid pastry had a single half-pecan stuck on top, and too much of that strange artificial flavor. I threw it out after three bites. I can get a better sandwich at Halsey Cafe in the new Providence building across the street. I'm done here.
(1)Bill B.
I have to agree with Andrew. Over the last year or so, we have been regular customers at this location, but will now stop. At some point the staff needs to make sure that just the simple courtesy of taking care of the next person in line is dealt with. On a recent visit my grandson and I were waiting to be served and were ignored by staff behind the counter, while people that would push there way past were welcomed. It's not like we were standing back checking out the menu...but right up next to the counter. This happens all to often. Time to search elsewhere.
(3)Patrick S.
This business of accepting donations is a retarded failure. I bought some bagels here recently on an afternoon and that is where the failure began. Forgive my ignorance in thinking that if there are bagels for sale in the afternoon then they will be fresh enough to be edible. Note to Panera, do not sell food that is not fresh enough to be eaten, i.e. edible. I sit down awaiting some friends to arrive and I discover that this store will be closing in less than an hour (7pm ftw?) and this is also when I discover my bagels are uber-stale. It's a no brainer I'll just return the bagels get my money and go. Well that's not possible because I made a "Donation" for my food purchase which went into a sealed glass jar and I cannot get a refund for my "Donation". Luckily the kid that sold me my bagels took pity on me and even though he was off the clock he exchanged my super-stale bagels for some regular-stale bagels that they kept in back (again ftw?). Second star is for having an all you can drink self-serve soda found with all pepsi products including... wait for it... Sierra Mist -Yeah Boy! Third star is for the nice quiet space they have there for "dining". It's like a library with a Sierra Mist Soda fountain and it's great for studying and rehearsing your lines for your soon to be released bad ass short film... coming soon... stay tuned for details. Plus the kid that went the extra mile to exchange my super stale bagels for stale bagels, he knew my dilemma was a strange one due to their retarded "System" of payment. I'm pretty sure he hates the new "System" too, but no extra star for that -3 is plenty enough for this crazy joint. Cheers
(3)Jack H.
great idea not someplace we'll ever eat at again. They have mininum security inside and we had to endure foul language from other patrons and
(1)Sam R.
Panera Cares is an interesting concept for a non-profit business. The prices are suggested donation price and the money is used to feed the homeless. Another interesting concept is a person can get a meal for one hour of volunteer work. I staff are friendly if and helpful if your not trying to scam them for drinks and food off of them. They explain the system and how to pay. They don't take any money themselves. Only make change so you can put it in the donation box yourself. While standing in line staring at the menu trying to decide what I wanted, A women wearing a backpack with a sleeping bag tied to the bottom of came in and asked if she could have a cup for water. The clerk asked what she did with the cup he gave her a few minutes ago. She mumbled something about loosing it and wanted another. The clerk gave her another 32oz plastic cup. She then proceed to make herself an ice coffee using up all the creamer. She asked the staff for more creamer, which they did fill but took there time returning the creamer to the stand. I had to go to the clerk to ask for the creamer for my coffee. He was stalling taking the creamer back to the stand even though a paying customer was waiting. He looked at me then behind me to see of the women was still there, by this time she sunk out the side door. He handed me the creamer saying he was just about to bring it over. A lie of course because I saw him standing at the counter with the creamer filled talking to a co-worker before I decided to walk over. He did not seem in a rush to me. The place is nice inside and has outdoor seating. All the prices are donation based and the cashier is there to only make change because all the proceeds go into a locked glass box in front of the stand. I can see why the clerks would have an attitude because the system can be abused and probably is. Free food and drink in the Hollywood district of Portland. The store did have it's fair share of homeless inside and out. Part of Portland and the world. For what it offers and how the system is setup I'll give it four stars. A person volunteers 1 hour of work for a meal isn't a bad idea. All the prices are suggested so if you have more or less money you pay what you think is a fair price. I haven't tested the system by paying less but I did pay more than the recommended price for what I was getting. Part of how I deal with a donation and a non-profit system. I pay more and someone pays less, it all comes out in the wash in the end.
(4)Angie L.
I like and dislike Panera. I am gluten intolerant, so I have no business being there in the first place (other then buying fresh bread for my grandparents on the Weekends) But I want to spend my money there because its going to a good cause. I believe in helping the homeless but you have to draw the line somewhere. I really hate walking to the entrance and having to fight off a person or 2 asking if I have any spare change. May I suggest hiring a security guard?
(4)Richard F.
i have eaten at the Hollywood Panera many times as it is across the street from my office. I have been there three times since it changed to its new concept. The cashier staff have made it so i will not go there again. I can afford to pay for my food and always have. Each time the cashier has made a point of staring at my hands as I get ready to pay as if he/she will toot a horn if I pay less that the "suggested price". Even though I had no intention of paying less, I felt intimidated and judged by the cashier. The concept is good, the attitude is horrible and unacceptable.
(1)Andrea H.
The first time I walked into this Panera Bread I was exploring the ecclectic Hollywood District of Portland When I walked up to the menu I realized the entire price list was a "suggested donation". This is one of three "Panera Cares" cafes in the nation, and it promotes social responsibility. "You can pay the suggested donation, or whatever you can afford", said the cashier. "The guy before you paid 20 dollars for his lunch, the suggested donation was 8. We serve everyone, regardless of their ability to pay." Free internet, happy staff, and a lot of feeling good customers... I skipped Starbucks this morning to come here just because I felt better knowing my tiny suggested donation was going to help, even if I only rounded up to the nearest dollar. Maybe people should consider a pay it forward healthcare system??? UH OH...God Forbid ... The fresh baked goods looked amazing, but after drooling I opted for a bagel... I am going to have to run through Starbucks to feel properly aligned, however.. (the coffee here is pretty weak..) I guess social responsibility tastes better with a Venti Drip and an add shot.
(5)