Ugh, this place annoys the crap out of me. So I place a catering order every Friday and have for several months. Some Fridays the order is done when I walk in, other Fridays they act like they have no idea there was even an order. Some Fridays they give me what I ordered, other Fridays they replace all 6 blueberry bagels with pumpernickel...not even close Einstein Bros, not even close. Also this morning I witnessed a worker drop a customer's bagel on the counter with no napkin or other germ protection on it, sigh, look around for the guy, and upon realizing he was not in the store (he had stepped out to get something in his car) put it into another bag and serve it to him. Gross. I'm so sick of the inconsistent and crappy service that I have to find another bagel place, even if it means I'm driving 30 minutes longer in Portland morning traffic and paying twice as much.
(1)
Faye F.
I like the bagels and coffee at Einstein. I've never had their lox so I tried the Nova Lox. It was pretty good. My only gripe is that it always seem to take way too long to get your order, especially TO GO aka you're in a hurry etc, whenever I go to Einstein (ANY Einstein). Perhaps trying to figure out a better system to get the orders out.
(3)
Paul H.
Full disclosure: I have been a big fan of "Noah's" bagels since 1996 when I first had a sun-dried tomato smear on an everything bagel, so when I walked into the Hilsdale Einsein Bros Bagels, I already had a favorable disposition. And I still call this place "Noah's," which makes my wife roll her eyes. Cutting to the chase: The staff at this location is awesome, friendly, and unfailingly consistant in their professionalism. The bagels are good, there's a wide variety, in fact this is a great place for the whole family. Yep, east coast bagel snobs will have a lot of criticism, but 95% of the rest of population will love these bagels. Smears: Variety? Yes! Taste? Fantastic Last thing: They offer sandwiches and coffee drinks as well.
(4)
Emmy V.
Liked it better when it was Noah's!!!! When Einsteins bought out the rest of Noah's I noticed a huge difference in management and product east and west coast.
(2)
Robert B.
I still remember Noah's (the former name of this establishment before the merger) as being a better bagel joint. Even so, there are still lots of good things here. I called to see if they were really busy and how late they were open on New Year's Day. A gal who was in the back on here break answered and offered to check out front to see how busy they were. She also offered to hold any bagels, shmears, etc., that my family might want - in short, really good customer service.
(4)
Cody W.
This former Noah's Bagels has switched flags if not exactly flagships. It's an OK joint to grab a dozen bagels to go, and the standard varieties & shmears are up to brand standard. In a disappointing twist, the recently-acquired Kettleman Bagels that had expanded the available choices to include boiled bagels have since ceased to exist entirely. This particular shop has limited seating, a crowding problem compounded 9 months of the year by its easy proximity to Wilson High School. The customer service is --on the whole-- pretty blase, and while some employees do shine, the overall atmosphere is a little rudderless (for instance, I saw one employee take her lunch break by going next door to Pizzicato, which she brought back to the breakroom --certainly no crime, but not the kind of message you'd normally be witness to in a more tightly-managed emporium). As for the menu, stick to bagels & shmear; the sandwiches are lacking, and while the thought of a Chicken Cuban Panini or Turkey Sausage egg & cheese might sound really mouth-watering in your head, the actual results are a little on the bland side.
(2)
Megan B.
Although the bagels here are mediocre, it's really the service at this location that has "earned" it the one-star rating. On one particular occasion, they'd gotten my order wrong. I checked the receipt to make sure there wasn't a miscommunication at the cash register, but the receipt matched what I had ordered. The person assembling the sandwich had just made it wrong, which wasn't a shock considering this person wasn't in uniform, was wearing pajamas and looked completely disheveled. When I pointed out the error, she quickly snatched it out of my hand with no apology. Instead of correcting the error before she made other people's orders, she kept on with the queue. I watched her for 10 minutes and when I saw that she was ignoring me and wasn't remaking my order, I asked for the manager. The manager didn't apologize, but instead said, "What? Do you want a free soda or something?" I didn't. I just wanted the right order. When the manager told the un-uniformed girl to remake my sandwich, she rolled her eyes and dramatically slopped the items together. The whole ordeal took 20 minutes. This wasn't the first time they'd gotten my order wrong and made no effort to apologize. I will never return to this location.
(1)
Morgan C.
Worst customer service ever lady was hung over and let us know about it and filled out the online thing for a free drink got a fountain soda when I put the ice in it had mold and I don't want to know what else stuck to the ice cubes. When I told the lady at the counter she said oh they were supposed to have cleaned that. The place needs to be closed down terrible place real bad hate to say all this but come on people clean your restaurant I will NEVER go back and you shouldn't either
(1)
Kerri L.
I got going this morning too early. I really didn't pay too much attention until I realized I would be to work a full 45 minutes early. Having nothing to prove to the boss (it's our slow time of the year), I decided to get off the bus at the next stop and grab a quick bagel and coffee and read the paper until a later bus came along. A coffee-and-bagel combo was advertised for $3.99, which seemed like a pretty good deal, and such was the emphasis on pumpkin added to so many things, I caved and got a pumpkin bagel with pumpkin schmear. While I waited for them to toast my bagel, I didn't pay attention much, checking to see how soon I could politely grab the newspaper, and didn't read the label on the hot pot and ended up with flavored coffee. I drank the coffee and was surprised by the metallic taste until I realized what I had done. I kept on with the coffee just because it had been paid for and didn't want to waste money. I picked up the bagel with schmear and felt that it was just OK and was more like a firmer-textured doughnut, although the pumpkin schmear had a nice tang to it once spread on the bagel. The customer service was acceptable and friendly enough, but there was one gentleman working the counter that was more personable than the rest. I suspect people probably keep coming in because of him because many seemed to know him and enjoy chatting with him. It seems overall like a nice place to sit and drink coffee and read the paper, and I appreciated the classical music playing in the background not too loud and not too low and this made for a pleasant atmosphere. The seating area was not crowded at all, so I enjoyed being able to spread the paper out and relax without worrying I was in somebody's way. Next time I will pay better attention, but even so it was a perfectly OK place to hang out whilst waiting for the next bus to not take me to work early.
(3)
Janna S.
I only come here if starbucks is too busy because I live across the street and it's convenient on my way to work EVERY TIME I order they get it wrong or forget half my order Today I ordered 2 bagels untoasted and got the wrong bagels toasted and had 2 wait 10 minutes for 2 coffee drinks RIDICULOUS
(1)
Brenna M.
Great selection of bagels to choose from as well as cream cheese. got an everything bagel with half plain and half garlic herb. Very friendly workers, would go back to try new bagels. And they had doggie bagels for your pets to enjoy with you!
(5)
Andy W.
Pretty poor quality bagels at this place. I have gone here a few time only to find the bagels half cooked.
(1)
Kevin O.
Have been a frequent customer at the NW 23rd store in Portland, OR for years. Yesterday I went to get my usual dozen Asiago and was told they can't sell a dozen of one flavor...wth? This particular store has become a revolving door of workers; each time I visit, the entire crew is different - the last time I had a friendly cashier was 2013. This time was the last time; despite good bagels, the poor customer service has driven a long time customer away for good. Don't expect to buy a dozen of one kind anymore! Panera here I come!
Ashley F.
Ugh, this place annoys the crap out of me. So I place a catering order every Friday and have for several months. Some Fridays the order is done when I walk in, other Fridays they act like they have no idea there was even an order. Some Fridays they give me what I ordered, other Fridays they replace all 6 blueberry bagels with pumpernickel...not even close Einstein Bros, not even close. Also this morning I witnessed a worker drop a customer's bagel on the counter with no napkin or other germ protection on it, sigh, look around for the guy, and upon realizing he was not in the store (he had stepped out to get something in his car) put it into another bag and serve it to him. Gross. I'm so sick of the inconsistent and crappy service that I have to find another bagel place, even if it means I'm driving 30 minutes longer in Portland morning traffic and paying twice as much.
(1)Faye F.
I like the bagels and coffee at Einstein. I've never had their lox so I tried the Nova Lox. It was pretty good. My only gripe is that it always seem to take way too long to get your order, especially TO GO aka you're in a hurry etc, whenever I go to Einstein (ANY Einstein). Perhaps trying to figure out a better system to get the orders out.
(3)Paul H.
Full disclosure: I have been a big fan of "Noah's" bagels since 1996 when I first had a sun-dried tomato smear on an everything bagel, so when I walked into the Hilsdale Einsein Bros Bagels, I already had a favorable disposition. And I still call this place "Noah's," which makes my wife roll her eyes. Cutting to the chase: The staff at this location is awesome, friendly, and unfailingly consistant in their professionalism. The bagels are good, there's a wide variety, in fact this is a great place for the whole family. Yep, east coast bagel snobs will have a lot of criticism, but 95% of the rest of population will love these bagels. Smears: Variety? Yes! Taste? Fantastic Last thing: They offer sandwiches and coffee drinks as well.
(4)Emmy V.
Liked it better when it was Noah's!!!! When Einsteins bought out the rest of Noah's I noticed a huge difference in management and product east and west coast.
(2)Robert B.
I still remember Noah's (the former name of this establishment before the merger) as being a better bagel joint. Even so, there are still lots of good things here. I called to see if they were really busy and how late they were open on New Year's Day. A gal who was in the back on here break answered and offered to check out front to see how busy they were. She also offered to hold any bagels, shmears, etc., that my family might want - in short, really good customer service.
(4)Cody W.
This former Noah's Bagels has switched flags if not exactly flagships. It's an OK joint to grab a dozen bagels to go, and the standard varieties & shmears are up to brand standard. In a disappointing twist, the recently-acquired Kettleman Bagels that had expanded the available choices to include boiled bagels have since ceased to exist entirely. This particular shop has limited seating, a crowding problem compounded 9 months of the year by its easy proximity to Wilson High School. The customer service is --on the whole-- pretty blase, and while some employees do shine, the overall atmosphere is a little rudderless (for instance, I saw one employee take her lunch break by going next door to Pizzicato, which she brought back to the breakroom --certainly no crime, but not the kind of message you'd normally be witness to in a more tightly-managed emporium). As for the menu, stick to bagels & shmear; the sandwiches are lacking, and while the thought of a Chicken Cuban Panini or Turkey Sausage egg & cheese might sound really mouth-watering in your head, the actual results are a little on the bland side.
(2)Megan B.
Although the bagels here are mediocre, it's really the service at this location that has "earned" it the one-star rating. On one particular occasion, they'd gotten my order wrong. I checked the receipt to make sure there wasn't a miscommunication at the cash register, but the receipt matched what I had ordered. The person assembling the sandwich had just made it wrong, which wasn't a shock considering this person wasn't in uniform, was wearing pajamas and looked completely disheveled. When I pointed out the error, she quickly snatched it out of my hand with no apology. Instead of correcting the error before she made other people's orders, she kept on with the queue. I watched her for 10 minutes and when I saw that she was ignoring me and wasn't remaking my order, I asked for the manager. The manager didn't apologize, but instead said, "What? Do you want a free soda or something?" I didn't. I just wanted the right order. When the manager told the un-uniformed girl to remake my sandwich, she rolled her eyes and dramatically slopped the items together. The whole ordeal took 20 minutes. This wasn't the first time they'd gotten my order wrong and made no effort to apologize. I will never return to this location.
(1)Morgan C.
Worst customer service ever lady was hung over and let us know about it and filled out the online thing for a free drink got a fountain soda when I put the ice in it had mold and I don't want to know what else stuck to the ice cubes. When I told the lady at the counter she said oh they were supposed to have cleaned that. The place needs to be closed down terrible place real bad hate to say all this but come on people clean your restaurant I will NEVER go back and you shouldn't either
(1)Kerri L.
I got going this morning too early. I really didn't pay too much attention until I realized I would be to work a full 45 minutes early. Having nothing to prove to the boss (it's our slow time of the year), I decided to get off the bus at the next stop and grab a quick bagel and coffee and read the paper until a later bus came along. A coffee-and-bagel combo was advertised for $3.99, which seemed like a pretty good deal, and such was the emphasis on pumpkin added to so many things, I caved and got a pumpkin bagel with pumpkin schmear. While I waited for them to toast my bagel, I didn't pay attention much, checking to see how soon I could politely grab the newspaper, and didn't read the label on the hot pot and ended up with flavored coffee. I drank the coffee and was surprised by the metallic taste until I realized what I had done. I kept on with the coffee just because it had been paid for and didn't want to waste money. I picked up the bagel with schmear and felt that it was just OK and was more like a firmer-textured doughnut, although the pumpkin schmear had a nice tang to it once spread on the bagel. The customer service was acceptable and friendly enough, but there was one gentleman working the counter that was more personable than the rest. I suspect people probably keep coming in because of him because many seemed to know him and enjoy chatting with him. It seems overall like a nice place to sit and drink coffee and read the paper, and I appreciated the classical music playing in the background not too loud and not too low and this made for a pleasant atmosphere. The seating area was not crowded at all, so I enjoyed being able to spread the paper out and relax without worrying I was in somebody's way. Next time I will pay better attention, but even so it was a perfectly OK place to hang out whilst waiting for the next bus to not take me to work early.
(3)Janna S.
I only come here if starbucks is too busy because I live across the street and it's convenient on my way to work EVERY TIME I order they get it wrong or forget half my order Today I ordered 2 bagels untoasted and got the wrong bagels toasted and had 2 wait 10 minutes for 2 coffee drinks RIDICULOUS
(1)Brenna M.
Great selection of bagels to choose from as well as cream cheese. got an everything bagel with half plain and half garlic herb. Very friendly workers, would go back to try new bagels. And they had doggie bagels for your pets to enjoy with you!
(5)Andy W.
Pretty poor quality bagels at this place. I have gone here a few time only to find the bagels half cooked.
(1)Kevin O.
Have been a frequent customer at the NW 23rd store in Portland, OR for years. Yesterday I went to get my usual dozen Asiago and was told they can't sell a dozen of one flavor...wth? This particular store has become a revolving door of workers; each time I visit, the entire crew is different - the last time I had a friendly cashier was 2013. This time was the last time; despite good bagels, the poor customer service has driven a long time customer away for good. Don't expect to buy a dozen of one kind anymore! Panera here I come!
(1)