Popeyes Chicken and Biscuits
5955 N 27th St,Ste 101, Lincoln, NE, 68521
Popeyes Chicken and Biscuits Menu
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Address :
5955 N 27th St,Ste 101
Lincoln, NE, 68521 - Phone (402) 437-8790
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Opening Hours
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Specialities
- Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Good for Kids : Yes
Good for Groups : No
Attire : Casual
Alcohol : No
Outdoor Seating : Yes
Has TV : No
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Nevaeh H.
The Chicken is good...however...the girls who were working this evening were totally confused. I ordered through the drive thru. I ordered 8 pieces of dark meat and get 8 free. I even asked them if I got an extra 8 free. I was told how much I would owe. I go to the window to pay and they are charging me for an order I didn't even order. I had to tell them again what my order was. I had to wait 13 min. For my chicken. I didn't mind the wait. I would rather have hot fresh chicken. I get my order. They only gave me 8 pieces of dark meat. I had to ask them where my free 8 pieces were. She said I didn't order the Monday special. Really? Wow... I didn't leave until I got my extra 8 pieces I even got out of my car and went inside just to make sure I got my 8 extra pieces free.
(3)Jason V.
I usually don't review chain restaurants but this one blew my mind. How are they still in business? First of all, the store front always has it's shades pulled down so it looks like a fake storefront where you would go to buy yer drugs. There is no front entrance. We had to go to the taco place next door to ask how to get into Popeye's. As soon as I walked into Popeye's, I had the sense that this place must have bad reviews on Yelp and that I couldn't wait to read them! Sure enough, go ahead and read, we experienced the same thing. There dining room was dirty and empty. The drink station was a sticky mess. There were buckets on the floor. We had to maneuver around them to get to the front counter. These are red flags to me. Staff were in the kitchen area playing a game. We waited and waited for service. Nothing. Turns out that there was a girl hidden away from the register because she was trying to stop laughing at us so we can be served. At this point, I'm kinda wondering if there's a manager present. There was noone older than 20. I placed my order in and asked for white meat if possible. She was looking through the scraps with a tong and throwing them back down. They didn't have any breasts. No breasts? During prime-time lunch? Really? Fine. I ordered something else. If I was management, I would have brought a piece of breast in a basket to the guests table and say, "Our apologies. Here's a couple of pieces. Thanks for dining with us" Not here. It's basically a nursery for bratty kids. When the counter person was done with us, she went back to texting and giggling. Stay away at all costs. May it shut down for good!
(1)Mike T.
This location has a funky buildout. The front door is actually in the back of the building (opposite the main street), so we initially thought it was closed since the front door has no signage. The location is good, about a half mile off I-80. We didn't have any customer service issues. Didn't notice it being different from any other fast food joints we stopped by. They were fine. Chicken was good, the usual at Popeyes. I suggest everyone try the Cajun Sparkle seasoning to add some kick to your chix.
(3)Ryan M.
Popeye's has decent chicken, at least as far as fast food chains go. It's fine to satisfy a craving or for a quick meal on the go when you don't have much time. And some of their promotional items are even a step above the normal menu items. That said, this location gets the lowest rating possible because of their staff. Put simply, they hire people that don't care in the least about customer service. It has been a consistent problem with this location, which is a good indication that management doesn't care either. No matter when you go, there's a good chance your order will be screwed up. Again, this isn't a one time thing, but has happened over and over across a handful of years. The drive thru service is an especially bad offender in this regard. Another example of poor customer service has to do with dipping sauces. If a location is out of a dipping sauce advertised as an integral part of an item, you'd expect to be informed of that when you order. Not so here. They will just hand over your order without the dipping sauce and not say a thing. Keep in mind this is a place that charges extra if you ask for extra dipping sauce. They have no problems charging you extra for more sauce and simply omitting it when they're out without saying a single word. As the other reviews indicate, this isn't an isolated incident with this location. it has been going on for years. Is it a big deal in the grand scheme of life? Nope. But is it more than enough reason to give them the finger and take your money elsewhere to satisfy a craving (not to mention a craving to actually get what you ordered)? Absolutely. Avoid this location.
(1)M M.
Sunday at 7:30...nobody in the dining room. A car ordering in front of us and one at the window. It took us at least 20 minutes before we finally got our food. We had to wait 5 minutes before we could place our order. The entire time we could hear loud music blaring through the other end. Then more waiting for them to make our food. The staff was slow and not at all remorseful for their awful service. We got home only to find we were missing a side and sauce. I normally wouldn't have minded but for the price, we should have received everything we ordered. Terrible service. Will definitely drive out of my way to another Popeyes before returning here.
(1)Pete R.
Food was just great. Hadn't has Popeyes in a longtime. The service was also great. The young lady that brought our food returned a few seconds later with 2 more chx strips because she thought the ones I had just received were kinda small. That's great customer service! We did spend a few minutes trying to find the main entrance though. 3ish pieces of chx a biscuit 2 sides and a drink for about $7.00. Not bad.
(4)Jason Z.
Awful. The staff don't care about you as the consumer or about your food. We went through the drive-thru and from the moment we tried to order to when we paid and got our order, the young lady seemed as if we were the problem. Her attitude and the way she acted towards us was rude and we got the impression that we were bothering her. Her tone, eye rolling, and treating us like we were interupting her from doing something else made me feel like we weren't welcome there. Our order was wrong and it wasn't worth the fight to go back, they'd probably spit in our food or worse, since we already bothered them once, by showing up to order. And I need to say, we weren't being difficult. We ordered, I said we had a coupon, we drove up, paid, got our order and drove off. This was our first impression and never went back. Just go to the nearbye HyVee and get fried chicken. They actually are glad to have your patronage. Also, this particular location has had 4-5 health code violations in the local paper with roaches and uncleanliness. It's obvious the staff doesn't care. Avoid this location like the plague, find your chicken somewhere else.
(1)Lacy J.
The food is ok but the amt you get for the price you pay is ridiculous. That and the few times we've been there the staff is always goofing off, not very professional at all
(1)Don M.
Love Popeye's Chicken. It is by far, my favorite of all the national chains. However, this particular restaurant is poorly managed and its employees haven't a clue about how to count, or serve people. If you are dining in, then it really isn't a big issue as you can walk up to the counter and get your order corrected. However, my family has NEVER ordered through the drive-thru and NOT had our order mixed up. We've called the manager to complain and the district manager and we have never gotten so much as an apology. They always say that they will forward our conerns on. So, avoid the drive thru if you can.
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