This is a first for me in witnessing a chain restaurant with its owners/managers working and doing the grunt work. I think this leadership from the front lifestyle kicks this business into gear from the jump. The cashiers were very upbeat and the whole 9 yards. I hope this enthusiasm lasts and is not only a front for the managers. Well done Panera!
(5)
Dave K.
Where do I start? Well, having grown up in St. Louis I've never had problems with any of their original locations. I've had issues with the Oxford location a few times before today, but I guess this was the last straw for me. I went through the drive-through and ordered a broccoli cheddar soup in a bread bowl. What's funny is the fact that they call it a bread bowl and proceed to give you a cup of soup with the bread. Anyways, after paying and receiving the food I drove back to my house. I guess I should have checked the bag but I had figured putting a cup of soup and piece of bread in a bag wouldn't be very difficult for their employees. I looked in the bag and I had only the cup of soup, so I drove back up there and politely asked for a bread bowl. There was basically zero remorse from their employees and all they did was hand me back a bag with a bread bowl. Finally, I returned home with my order and the sourdough bread bowl was super dry, and really didn't even taste like sourdough bread. It's safe to say I will never go there for food again.
(1)
Darby J.
I grew up in California and went to Panera a lot and loved it. Needless to say, I was very excited to get one here in Oxford. However I have been very disappointed. Every time I have been here my order has been messed up or made wrong. Multiple times I have paid extra for cucumbers and/or avocado and neither have been on my sandwich. In addition I have gotten a sandwich a few times with just a few pieces of spinach in it and a tomato. The people working seem vet sweet and nice and the service is fast. I'm just disappointed in the product.
(1)
Nicholas Alexander G.
As an East Coast transplant, I was very happy to see Panera come to Oxford! Always great service, delicious food, and clean, laid back atmosphere. Free WiFi makes this a great place to eat and get some work done. Thanks, folks!
(5)
Angie G.
Really disappointed with the food. I used to live in St. Louis where Panera originated from and I'm sad to say that the Oxford location is not up to par. Where's the meat? I'm sorry you can't charge $6+ for a sandwich and just put 2 tiny pieces of chicken on it. Yes, the bread is delicious, but the sandwiches are just mostly bread. I gave this location 2 tries and sadly I won't be back. I should also mention that parking here is terrible! It's right next to an urgent care clinic so many of the spots are marked for patients only. Many students come for the free wi-fi, but really they're taking up those valuable parking spots. In dire need to more parking.
(1)
Tripp H.
Service great, food was not Panera quality even for takeout. We had a rapid order and food was on-time but soup was warm at best and we picked up order the moment it was bagged in the window until we got home 6 minutes later and had already cooled off. Tells me wasn't piping hot to begin with. Salad had a good bit of wilted lettuce and small on the portion sizing not consistent with other Panera experiences. The service experience was great as we had interaction with cashier and manager albeit limited given it was a takeout order. Love the brand and given this is a newer location on a holiday weekend will give them another go, although with all the other premium sandwich/salad places in Oxford they will have to step it up...and fast!!
(3)
Jean B.
Fabulous! Clean surroundings, scrumptious soups and baguettes! I've been there several times and it's consistent. Took some bread home, I'm very pleased.
(5)
MarleneSoGorge U.
My mother and I stopped by this place 2 months ago and they were very rude. We walked in and the girls at the front saw us, looked over and kept chatting which each other like we wasn't even there. They were very chatty and seem not to actually be working. I noticed they do that a lot there because we actually came in twice on two different days. Maybe their manager needs to train them to be professionals. We waited around for a few minutes and no one asked if we need any help or how may I assist you. We had to actually ask for someone to wait on us and when we did the girl was putting bread up and looked at us as if we asked for her SS#. Someone finally waited on us after we asked she began talking to us like we were incompetent as to what products were available as if we never ate at a dam Panera Bread before. This place is really full of rude country bunkins that act as if this a 5 star restaurant. And to top it off, I've ate at plenty other locations around the world, and this one by far sucks the most and really have limited items to choose from. I don't recommend eating here and I will never, nor my mother, come back here even if this was the last location on the planet! P.S. The workers need more training in customer services because it sucks.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good for Kids : No Good for Groups : Yes Attire : Casual Outdoor Seating : Yes Wi-Fi : Free Has TV : No
Jay L.
This is a first for me in witnessing a chain restaurant with its owners/managers working and doing the grunt work. I think this leadership from the front lifestyle kicks this business into gear from the jump. The cashiers were very upbeat and the whole 9 yards. I hope this enthusiasm lasts and is not only a front for the managers. Well done Panera!
(5)Dave K.
Where do I start? Well, having grown up in St. Louis I've never had problems with any of their original locations. I've had issues with the Oxford location a few times before today, but I guess this was the last straw for me. I went through the drive-through and ordered a broccoli cheddar soup in a bread bowl. What's funny is the fact that they call it a bread bowl and proceed to give you a cup of soup with the bread. Anyways, after paying and receiving the food I drove back to my house. I guess I should have checked the bag but I had figured putting a cup of soup and piece of bread in a bag wouldn't be very difficult for their employees. I looked in the bag and I had only the cup of soup, so I drove back up there and politely asked for a bread bowl. There was basically zero remorse from their employees and all they did was hand me back a bag with a bread bowl. Finally, I returned home with my order and the sourdough bread bowl was super dry, and really didn't even taste like sourdough bread. It's safe to say I will never go there for food again.
(1)Darby J.
I grew up in California and went to Panera a lot and loved it. Needless to say, I was very excited to get one here in Oxford. However I have been very disappointed. Every time I have been here my order has been messed up or made wrong. Multiple times I have paid extra for cucumbers and/or avocado and neither have been on my sandwich. In addition I have gotten a sandwich a few times with just a few pieces of spinach in it and a tomato. The people working seem vet sweet and nice and the service is fast. I'm just disappointed in the product.
(1)Nicholas Alexander G.
As an East Coast transplant, I was very happy to see Panera come to Oxford! Always great service, delicious food, and clean, laid back atmosphere. Free WiFi makes this a great place to eat and get some work done. Thanks, folks!
(5)Angie G.
Really disappointed with the food. I used to live in St. Louis where Panera originated from and I'm sad to say that the Oxford location is not up to par. Where's the meat? I'm sorry you can't charge $6+ for a sandwich and just put 2 tiny pieces of chicken on it. Yes, the bread is delicious, but the sandwiches are just mostly bread. I gave this location 2 tries and sadly I won't be back. I should also mention that parking here is terrible! It's right next to an urgent care clinic so many of the spots are marked for patients only. Many students come for the free wi-fi, but really they're taking up those valuable parking spots. In dire need to more parking.
(1)Tripp H.
Service great, food was not Panera quality even for takeout. We had a rapid order and food was on-time but soup was warm at best and we picked up order the moment it was bagged in the window until we got home 6 minutes later and had already cooled off. Tells me wasn't piping hot to begin with. Salad had a good bit of wilted lettuce and small on the portion sizing not consistent with other Panera experiences. The service experience was great as we had interaction with cashier and manager albeit limited given it was a takeout order. Love the brand and given this is a newer location on a holiday weekend will give them another go, although with all the other premium sandwich/salad places in Oxford they will have to step it up...and fast!!
(3)Jean B.
Fabulous! Clean surroundings, scrumptious soups and baguettes! I've been there several times and it's consistent. Took some bread home, I'm very pleased.
(5)MarleneSoGorge U.
My mother and I stopped by this place 2 months ago and they were very rude. We walked in and the girls at the front saw us, looked over and kept chatting which each other like we wasn't even there. They were very chatty and seem not to actually be working. I noticed they do that a lot there because we actually came in twice on two different days. Maybe their manager needs to train them to be professionals. We waited around for a few minutes and no one asked if we need any help or how may I assist you. We had to actually ask for someone to wait on us and when we did the girl was putting bread up and looked at us as if we asked for her SS#. Someone finally waited on us after we asked she began talking to us like we were incompetent as to what products were available as if we never ate at a dam Panera Bread before. This place is really full of rude country bunkins that act as if this a 5 star restaurant. And to top it off, I've ate at plenty other locations around the world, and this one by far sucks the most and really have limited items to choose from. I don't recommend eating here and I will never, nor my mother, come back here even if this was the last location on the planet! P.S. The workers need more training in customer services because it sucks.
(1)