My husband and I ate here tonight and the place was filthy! There was a wet floor sign that I had to step around and ended up stepping in a glob of mayonnaise. Every table was full of garbage and patrons were bussing then so they could find a place to sit. Our hamburger were delicious but we'll never go back to this location. The Eden Prairie and Highland Park stores are much cleaner.
(2)
Ian M.
Would you like a burger with your side of grease? I've been here three times and every time I've left feeling saturated in grease. The burgers are always dripping and I don't know how they do it but the breaded chicken is also saturated in grease. I'll admit I like the smash fries but this place isn't called smash fries, and their claim to fame is seriously mediocre. This is a fast casual restaurant but it is not at all fast. I've walked in when there are maybe 5 other groups and literally every table not occupied had garbage from other customers on it. This place just makes me feel dirty thinking out it. I doubt I'll be back.
(1)
Natalie K.
Came here tonight with my boyfriend really excited for some burgers. We don't live near a convenient SmashBurger location so we only get to enjoy it very rarely. We've always had decent service at this location but after tonights sour experience, I thought I should write a review. We got into line (two groups ahead of us for reference) and started to look through the menu. It wasn't until conversing for a minute or two when we realized the line wasn't moving. I couldn't really tell what was going on, but some confusion about a large order appeared to be happening. When we finally got to the register we knew what we wanted, but the women who had ordered just ahead of us interjected and said she wanted a different type of shake. The cashier looked visibly irritated and a longer than needed conversation took place between the cashier and the employee making the milkshake took place. The cashier told us our total, but my boyfriend asked me if I wanted a drink (he got a shake for himself, and I completely forgot to ask for a soda). So I told the cashier to please add on a small soda, she rolled her eyes and acted like my request was unreasonable and annoying. As someone who currently works register at retail, I get how draining it is when you have difficult customers, but the moment they're gone you have to suck it up and assist the next customer with your best attitude. Having a busy night is no excuse for rude service and that's why I'm giving this a 3 star review. You never take the frustrations of one customer on another, it's unfair and unprofessional. It's also distasteful when you can hear the workers bad mouthing a customer that was just serviced, which the cashier was clearly doing. We sat down and got our food within 1 minute. This isn't an exaggeration. We literally found a place to sit and immediately our burgers were ready (my boyfriends shake took about 5-7 minutes to arrive, but I think they had a huge order of shakes from multiple customers and only one mixer, so it was understandable). They were delicious and I honestly can say that Smashburger is my favorite fast food burger place, but that cashier needs to hold back her emotions and do here job right.
(3)
Kimberly C.
*Great fries! They're skinny, crispy & well salted. *The classic smash [burger] is good, although a bit salty. The regular size (1/3lb meat) is definitely satisfying. Skip the big (1/2 lb) and save a dollar (unless you're starving like Marvin). *To wash it all down, note that bottled water is $2.29, fountain soda is $1.89/$2.29 (depending on size). Considering everything is sold a-la-carte (no value meals), bring your own drink from the dollar store downstairs. This fast food isn't cheap @ $10 for a basic burger, fries and soda. However, because I left extremely stuffed and I overall enjoyed my meal I won't complain; I just won't make coming here a regular occurrence....but I will be back.
(4)
Tim S.
While the food was good, the customer service was lacking. That's the main reason why I won't be back to Smashburger, or at least this location. There was no organization where you order, even though there were stanchions for a line/queue. So you had a bunch of people waiting to order. We were up next, but Heather, the cashier, was going to wait on a couple that came after us. She told them, "If it's alright, I'll help these guys first." We said they better be okay with it because we were first. She curtly replied, "Well, I didn't know". I know I need to be nice and refrain from any personal attacks, but Heather really had trouble focusing. I would recommend a drug check just by the way she was acting. She was acting like she was hopped up on something. Strike one. I ordered a burger without onions, and guess what I received? A burger with onions. Strike two. I was walking back from the drink station to my table when an employee came charging out of a door, and I had to abruptly stop for her. She looked at me and kept going without an apology. Strike three. Another reason was the atmosphere here was not at all relaxing. Most of the employees were talking very loudly. Just because you're speaking loudly to a person doesn't mean you're giving them good service. The manager was so loud, I jumped a couple of times when he was walking behind me with a high chair. Here's a tip: turn down the music if you can't hear each other. The best part of my meal were the Veggie Frites. But as others noted, you're paying more here than at a typical burger joint. The tables needed to be wiped down more because they serve you your food in these wire baskets that aren't the best choice for serving messy food. Most people rate food as the main reason why they do or do not return to an eating establishment. While I agree the food has to be a good reason, I rate customer service equal to the quality of the food. This first experience at Smashburger left me hungry. Not for food, but quality customer service.
(2)
Jenette M.
Poor service.... Walked in and they had a huge line and told customers they didn't have any change cause didn't go to bank. Wow! Then ordered a very simple 2 cheeseburgers and hamburger. Forgot the 2nd cheeseburger... Said they would get it.... I had to remind them about 5 minutes later.... Then made one without the cheese. They are disorganized hear and staff appears confused. One of staff members did apologize twice. On a positive note - the food is delicious.
(2)
CliffordJayson C.
I always like greazy delicious burger. Its awesome. Weve been here many times. Smashfries are veey good. Fast servers and kind staff.
(5)
Mandy H.
I think if you dig deep down in your burger and pour the side of grease off that came with it....it would be a great burger. I do like their fries, but the burger has a lot of grease. Like, it's kind of ridiculous how much grease there is lol. I'm a huge burger person, but I came back 3 times thinking I would give this place "another chance". The service was okay nothing bad, but nothing too great.
(2)
Lady D.
My mother and two children regrettably ate at this disgusting example of a restraunt this past saturday. There was absolutely not a single clean table inside the restraunt. Not to mention outside the restraunt on its outdoor seating. We had to clean someone else's left overs to sit. I approached the counter and asked to speak to the manager where a at first snarky woman snapped im the manager and as a customer I asked her to look around her litter filled restraunt with filthy floors and not a clean table in sight. She paused, looked around and realized how big of a failure her management skills for the place had become. I suggested that I should call health department and her attitude changed dramatically. Even giving us coupons to return... which we used at a different location. Check on my photos ... even after they began cleaning.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Beer & Wine Only Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : No Caters : No
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
McDonalds is the most popular fast food burger restaurant serving different types of burgers in the United States. On the other hand, there are several restaurants such as Burger King are famous for serving the best hamburgers in the United States. Most burger restaurants in the United States often serve hamburgers with French fries and other condiments. If you have a liking for burgers in the United States, then you won't be disappointed. You can easily find the best burger restaurants in your city on our Restaurants Listings directory. Check the reviews and ratings of the top burger restaurants and savor yourself with the best hamburger in the city.
Kathy H.
My husband and I ate here tonight and the place was filthy! There was a wet floor sign that I had to step around and ended up stepping in a glob of mayonnaise. Every table was full of garbage and patrons were bussing then so they could find a place to sit. Our hamburger were delicious but we'll never go back to this location. The Eden Prairie and Highland Park stores are much cleaner.
(2)Ian M.
Would you like a burger with your side of grease? I've been here three times and every time I've left feeling saturated in grease. The burgers are always dripping and I don't know how they do it but the breaded chicken is also saturated in grease. I'll admit I like the smash fries but this place isn't called smash fries, and their claim to fame is seriously mediocre. This is a fast casual restaurant but it is not at all fast. I've walked in when there are maybe 5 other groups and literally every table not occupied had garbage from other customers on it. This place just makes me feel dirty thinking out it. I doubt I'll be back.
(1)Natalie K.
Came here tonight with my boyfriend really excited for some burgers. We don't live near a convenient SmashBurger location so we only get to enjoy it very rarely. We've always had decent service at this location but after tonights sour experience, I thought I should write a review. We got into line (two groups ahead of us for reference) and started to look through the menu. It wasn't until conversing for a minute or two when we realized the line wasn't moving. I couldn't really tell what was going on, but some confusion about a large order appeared to be happening. When we finally got to the register we knew what we wanted, but the women who had ordered just ahead of us interjected and said she wanted a different type of shake. The cashier looked visibly irritated and a longer than needed conversation took place between the cashier and the employee making the milkshake took place. The cashier told us our total, but my boyfriend asked me if I wanted a drink (he got a shake for himself, and I completely forgot to ask for a soda). So I told the cashier to please add on a small soda, she rolled her eyes and acted like my request was unreasonable and annoying. As someone who currently works register at retail, I get how draining it is when you have difficult customers, but the moment they're gone you have to suck it up and assist the next customer with your best attitude. Having a busy night is no excuse for rude service and that's why I'm giving this a 3 star review. You never take the frustrations of one customer on another, it's unfair and unprofessional. It's also distasteful when you can hear the workers bad mouthing a customer that was just serviced, which the cashier was clearly doing. We sat down and got our food within 1 minute. This isn't an exaggeration. We literally found a place to sit and immediately our burgers were ready (my boyfriends shake took about 5-7 minutes to arrive, but I think they had a huge order of shakes from multiple customers and only one mixer, so it was understandable). They were delicious and I honestly can say that Smashburger is my favorite fast food burger place, but that cashier needs to hold back her emotions and do here job right.
(3)Kimberly C.
*Great fries! They're skinny, crispy & well salted. *The classic smash [burger] is good, although a bit salty. The regular size (1/3lb meat) is definitely satisfying. Skip the big (1/2 lb) and save a dollar (unless you're starving like Marvin). *To wash it all down, note that bottled water is $2.29, fountain soda is $1.89/$2.29 (depending on size). Considering everything is sold a-la-carte (no value meals), bring your own drink from the dollar store downstairs. This fast food isn't cheap @ $10 for a basic burger, fries and soda. However, because I left extremely stuffed and I overall enjoyed my meal I won't complain; I just won't make coming here a regular occurrence....but I will be back.
(4)Tim S.
While the food was good, the customer service was lacking. That's the main reason why I won't be back to Smashburger, or at least this location. There was no organization where you order, even though there were stanchions for a line/queue. So you had a bunch of people waiting to order. We were up next, but Heather, the cashier, was going to wait on a couple that came after us. She told them, "If it's alright, I'll help these guys first." We said they better be okay with it because we were first. She curtly replied, "Well, I didn't know". I know I need to be nice and refrain from any personal attacks, but Heather really had trouble focusing. I would recommend a drug check just by the way she was acting. She was acting like she was hopped up on something. Strike one. I ordered a burger without onions, and guess what I received? A burger with onions. Strike two. I was walking back from the drink station to my table when an employee came charging out of a door, and I had to abruptly stop for her. She looked at me and kept going without an apology. Strike three. Another reason was the atmosphere here was not at all relaxing. Most of the employees were talking very loudly. Just because you're speaking loudly to a person doesn't mean you're giving them good service. The manager was so loud, I jumped a couple of times when he was walking behind me with a high chair. Here's a tip: turn down the music if you can't hear each other. The best part of my meal were the Veggie Frites. But as others noted, you're paying more here than at a typical burger joint. The tables needed to be wiped down more because they serve you your food in these wire baskets that aren't the best choice for serving messy food. Most people rate food as the main reason why they do or do not return to an eating establishment. While I agree the food has to be a good reason, I rate customer service equal to the quality of the food. This first experience at Smashburger left me hungry. Not for food, but quality customer service.
(2)Jenette M.
Poor service.... Walked in and they had a huge line and told customers they didn't have any change cause didn't go to bank. Wow! Then ordered a very simple 2 cheeseburgers and hamburger. Forgot the 2nd cheeseburger... Said they would get it.... I had to remind them about 5 minutes later.... Then made one without the cheese. They are disorganized hear and staff appears confused. One of staff members did apologize twice. On a positive note - the food is delicious.
(2)CliffordJayson C.
I always like greazy delicious burger. Its awesome. Weve been here many times. Smashfries are veey good. Fast servers and kind staff.
(5)Mandy H.
I think if you dig deep down in your burger and pour the side of grease off that came with it....it would be a great burger. I do like their fries, but the burger has a lot of grease. Like, it's kind of ridiculous how much grease there is lol. I'm a huge burger person, but I came back 3 times thinking I would give this place "another chance". The service was okay nothing bad, but nothing too great.
(2)Lady D.
My mother and two children regrettably ate at this disgusting example of a restraunt this past saturday. There was absolutely not a single clean table inside the restraunt. Not to mention outside the restraunt on its outdoor seating. We had to clean someone else's left overs to sit. I approached the counter and asked to speak to the manager where a at first snarky woman snapped im the manager and as a customer I asked her to look around her litter filled restraunt with filthy floors and not a clean table in sight. She paused, looked around and realized how big of a failure her management skills for the place had become. I suggested that I should call health department and her attitude changed dramatically. Even giving us coupons to return... which we used at a different location. Check on my photos ... even after they began cleaning.
(1)