Easily the worst customer service experience I have ever experienced...anywhere. Not a one time ordeal, but after three progressively worse lunch trips I've sworn off Panera forever. Went from small problems like not having the pre-ordered lunch ready on-time the first two times to my last ever Panera trip. I ordered lunch online early in the day because they have a cutoff time for lunch orders. As usual, when I went to pick it up, the food was nowhere near ready. After ten minutes, one manager thought she had me in a box and rudely asked "well, what time did you put the order in?" She was unprepared for me to tell her 9:45 (for a noon pickup). After another 15 minutes of her acting unprofessional in-front of staff and customers they had my food ready. They didn't charge me for the sandwiches, but they're lucky I didn't just walk out and leave them holding the sandwiches. Have not been back since, bring up this experience whenever someone mentions Panera (often I do say it's probably just the Burnsville location) and have no desire to ever go back.
(1)
R R.
Essentially run by teenagers who do not seem capable of quality control. The two breads we tried were rubbery. The tomato bisque soup with oily and the wild rice soup lacked flavor. The soba didn't even taste Asian. The bathrooms were stinky. As bad as English food in the 1980s
(1)
Ben A.
Food was fine, it's Panera, you know the deal. But this place was seriously not clean. Spilled coffee all over the beverage area, clearly dried and been there a while. Dishes piling up at the trash/return, to the point of covering the entire cupboard. Tables not wiped down. I'm hoping it's just a matter of "all of the staff just never looked out into the dining area" because the possibility of "the kitchen is just as bad" is pretty gross. We didn't really see how bad it was until we sat down, but we were there a while, in the late afternoon (not a rush) and it only got worse. I don't get it.
(1)
Joanna P.
We love Panera Bread. Especially their half sandwich half salad combos! Why would you eat fast junk food when you can have fresh avocado sandwiches in only a fraction more of the time?
(5)
Cale G.
Achoo! Excuse me. It seems every time I come to Panera, I have a cold. The wife and I love the Big Kid or Fontina grilled cheese sandwich along with some of their delicious tomato soup. Nothing warms us up better than the soup- in a bread bowl- or not. Either way, delicious. I have most recently discovered their breakfast menu and am currently going on the tour for those options. The Burnsville location has one downside and that is parking. It sucks. It's not their fault though, it's mostly the ninja mall customers parking to sneak into Dick's sporting goods. The store is always clean and the staff is always friendly. Service speeds tend to be a bit slow here so you will find yourself meandering by the fountain drink station waiting for your food. This is the case mostly with to-go orders. If you're eating in-store, they give you a buzzer to hold onto at a table of your choice. Overall it's a valid noms option if you're in the Burnsville Center area and you're trying to avoid Applebee's (as you really should). Their sandwiches are delicious, pastries are delicious and of course, their bread. Stop by for breakfast especially and some grilled cheese sandwiches and tomato soup if you're under the weather!
(4)
Kate M.
Trash town! They were out of bread bowls...The chicken wild rice looked like vomit (truth without exaggeration), tasted as though it had been in the warmer for 3 days, their turkey chili was not fresh, bland color and taste...basically both had been cooled and reheated several times. And the grilled cheese! White dry bread with generic plastic yellow cheese shoved in a panini press WITHOUT BUTTER! Foul. Won't go back!
(1)
Scarlett L.
Fabulous food and quick service. Tables could be cleaned more often. I come here every time I go shopping!
(4)
John S.
Really happy with my visit here. My soup in a bread bowl tasted great and I left feeling healthy. Nice environment especially for families.
(5)
Homer I.
** UPDATE ** After seeing the picture of the tiny sandwich, Jackson from Panera sent me gift card for $7. WOW!! Actually, very cheap and cheesy - they couldn't even offer me a replacement pic 2, which was $11. Our whole meal was over $26. ** UPDATE ** Panera has become overpriced and serves skimpy portions. The "Pic 2" used to be a reasonable bargain and had a set price. No longer... I had 1/2 a Turkey BLT and 1/2 order of Tortellini. The TINY 1/2 sandwaich was $4.99 and the 1/2 pasta was $6.09. Then add on a large iced tea for $2.19, and $0.92 tax and now I've spent $14.19 for a "quick" lunch. For that price, I can go somewhere like Champps and have a full sit down lunch. Even Chilis across the street has $7 and $8 pic 2 type lunches. And Applebees next door has the same. Paneria food does taste good, but not worth the much higher prices for those of us looking for a good lunch at a reasonable price. Oh and my friend had a "large" bowl of chicken soup. It was not "large" by any means and was mostly broth, with some noodles and chicken on the bottom 1/4 of the bowl.
(1)
Karl W.
Very tasty. Had the pick 2 combo and opted for the half chipotle chicken sandwich on sliced grilled French bread which was very good. Then had the chicken rice soup for the other half that was oatmeal in texture (needs more broth) and needs more flavor. Overall I will be back for sure. Has an older crowd because of the home cooking feel in their foods and probably why I am the first to post a review on yelp despite the location being here for a good 4+ years
(4)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :901 County Road 42 W
Burnsville, MN, 55306
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Caters : Yes
Carl D.
Easily the worst customer service experience I have ever experienced...anywhere. Not a one time ordeal, but after three progressively worse lunch trips I've sworn off Panera forever. Went from small problems like not having the pre-ordered lunch ready on-time the first two times to my last ever Panera trip. I ordered lunch online early in the day because they have a cutoff time for lunch orders. As usual, when I went to pick it up, the food was nowhere near ready. After ten minutes, one manager thought she had me in a box and rudely asked "well, what time did you put the order in?" She was unprepared for me to tell her 9:45 (for a noon pickup). After another 15 minutes of her acting unprofessional in-front of staff and customers they had my food ready. They didn't charge me for the sandwiches, but they're lucky I didn't just walk out and leave them holding the sandwiches. Have not been back since, bring up this experience whenever someone mentions Panera (often I do say it's probably just the Burnsville location) and have no desire to ever go back.
(1)R R.
Essentially run by teenagers who do not seem capable of quality control. The two breads we tried were rubbery. The tomato bisque soup with oily and the wild rice soup lacked flavor. The soba didn't even taste Asian. The bathrooms were stinky. As bad as English food in the 1980s
(1)Ben A.
Food was fine, it's Panera, you know the deal. But this place was seriously not clean. Spilled coffee all over the beverage area, clearly dried and been there a while. Dishes piling up at the trash/return, to the point of covering the entire cupboard. Tables not wiped down. I'm hoping it's just a matter of "all of the staff just never looked out into the dining area" because the possibility of "the kitchen is just as bad" is pretty gross. We didn't really see how bad it was until we sat down, but we were there a while, in the late afternoon (not a rush) and it only got worse. I don't get it.
(1)Joanna P.
We love Panera Bread. Especially their half sandwich half salad combos! Why would you eat fast junk food when you can have fresh avocado sandwiches in only a fraction more of the time?
(5)Cale G.
Achoo! Excuse me. It seems every time I come to Panera, I have a cold. The wife and I love the Big Kid or Fontina grilled cheese sandwich along with some of their delicious tomato soup. Nothing warms us up better than the soup- in a bread bowl- or not. Either way, delicious. I have most recently discovered their breakfast menu and am currently going on the tour for those options. The Burnsville location has one downside and that is parking. It sucks. It's not their fault though, it's mostly the ninja mall customers parking to sneak into Dick's sporting goods. The store is always clean and the staff is always friendly. Service speeds tend to be a bit slow here so you will find yourself meandering by the fountain drink station waiting for your food. This is the case mostly with to-go orders. If you're eating in-store, they give you a buzzer to hold onto at a table of your choice. Overall it's a valid noms option if you're in the Burnsville Center area and you're trying to avoid Applebee's (as you really should). Their sandwiches are delicious, pastries are delicious and of course, their bread. Stop by for breakfast especially and some grilled cheese sandwiches and tomato soup if you're under the weather!
(4)Kate M.
Trash town! They were out of bread bowls...The chicken wild rice looked like vomit (truth without exaggeration), tasted as though it had been in the warmer for 3 days, their turkey chili was not fresh, bland color and taste...basically both had been cooled and reheated several times. And the grilled cheese! White dry bread with generic plastic yellow cheese shoved in a panini press WITHOUT BUTTER! Foul. Won't go back!
(1)Scarlett L.
Fabulous food and quick service. Tables could be cleaned more often. I come here every time I go shopping!
(4)John S.
Really happy with my visit here. My soup in a bread bowl tasted great and I left feeling healthy. Nice environment especially for families.
(5)Homer I.
** UPDATE ** After seeing the picture of the tiny sandwich, Jackson from Panera sent me gift card for $7. WOW!! Actually, very cheap and cheesy - they couldn't even offer me a replacement pic 2, which was $11. Our whole meal was over $26. ** UPDATE ** Panera has become overpriced and serves skimpy portions. The "Pic 2" used to be a reasonable bargain and had a set price. No longer... I had 1/2 a Turkey BLT and 1/2 order of Tortellini. The TINY 1/2 sandwaich was $4.99 and the 1/2 pasta was $6.09. Then add on a large iced tea for $2.19, and $0.92 tax and now I've spent $14.19 for a "quick" lunch. For that price, I can go somewhere like Champps and have a full sit down lunch. Even Chilis across the street has $7 and $8 pic 2 type lunches. And Applebees next door has the same. Paneria food does taste good, but not worth the much higher prices for those of us looking for a good lunch at a reasonable price. Oh and my friend had a "large" bowl of chicken soup. It was not "large" by any means and was mostly broth, with some noodles and chicken on the bottom 1/4 of the bowl.
(1)Karl W.
Very tasty. Had the pick 2 combo and opted for the half chipotle chicken sandwich on sliced grilled French bread which was very good. Then had the chicken rice soup for the other half that was oatmeal in texture (needs more broth) and needs more flavor. Overall I will be back for sure. Has an older crowd because of the home cooking feel in their foods and probably why I am the first to post a review on yelp despite the location being here for a good 4+ years
(4)