The Red Lobster in Kalamazoo, MI is THE WORST I've ever to to. Never again, you would think they would strive to get better through the years instead they are crappier! We had to wait 20 minutes to be seated, the restaurant was practically empty at 11am. The waitress took our order, we didn't see her again for 25 minutes, after an hour and 35 minutes of waiting and still no food, we got up and were getting ready to leave. We complained to the manager, his response was one word "sorry", I don't know whether he meant sorry for the crappy service or that the restaurant is a sorry place to enjoy a meal. The manager was chewing gum 1960's style, with his mouth open and moving the gum around with his tongue and making popping noises. One has to wonder -- where is the health inspector?
(1)
Ian S.
Phylicia was our waitress twice and did an awesome job! Very attentive picked a huge lobster to steam. If you want good service here, ask for her!
(4)
Mubi K.
Out of all the times we've been to Red Lobster I think today was the best! We were seated as soon as we walked in which was a surprise since it's Friday night... Our waitress was amazing and very kind, and our food was DELICIOUS! We ordered their new dish which is wood grilled salmon, wood grilled shrimp, and wood grilled lobster tail with the side of baby potatoes and green beans and we ordered the shrimp linguine Alfredo and popcorn shrimp for the kiddos. Everything was cooked to perfection. I'm definitely getting that wood grilled dish again!
(5)
Mike A.
Ate at the bar on a slow Tuesday night. Food was typical decent RL fare, but the new CEO is fooling around with menu options and I was sad to see the disappearance of the simple balsamic vinaigrette dressing and replaced with raspberry and blueberry(?). Again food overall was on par with a typical RL, but the service from the bartender was attentive and very good.
(4)
Bill S.
We were there for dinner to use a year old RL gift card. Amazingly though we arrived at 4:45pm on a Friday we had to wait 15 minutes to be seated. My wife said she sensed it was shift change as employee's were coming in the front door behind us. Our waitperson was very good. The meals not so good... Captains Feast and Wood Grilled Platter both with slightly cooked skinny fresh green beans with the pointy hairy tails and stems attached. Quality is going to h-e-double hockey sticks. Over the years RL has degraded so that we voted - Not to return.
(2)
Grace B.
awesome everythang!
(5)
Ron W.
Seafood should not be this expensive!!! It is not gasoline for gods sake. And $7 for a margarita?? Really?? Try putting alcohol in it next time.
(4)
Gary L.
I am writing this review mainly because of Stephanie V. She waited on us last night. She did a wonderful job. Red Lobster was VERY busy. She waited on us with the efficiency of the professional she is. She is friendly and polite. She makes the best Caesar salad and always freshens your drink. All in all it is refreshing to have someone work this hard on this busy of a night and to do so at this high level! The food was serve hot and was typical Red Lobster fair, it was pretty good. Not the quality of a seaside lobster shack in Maine. But you get the picture.
(5)
David P.
Tried the Lobster Lovers Dream tonight. What a nightmare! For a restaurant to name itself after the king of crustaceans and then deliver such a terrible meal well I would really be embarrassed if I were you. I will probably visit the restaurant again in the future but I will never I repeat never order lobster. A big $30 disappointment!
(1)
Rachel B.
Waited for over a half hour to get seated. There was no one else waiting to be seated. Had 3 groups of 3 people get seated before us. They don't have tables that seat 5 people so you have to wait foe them to put tables together. Which usually means you're waiting for someone to leave. Food is great once you get it.
(2)
Rachel L.
Well my lunch visit to this red lobster started off fine. I sat at the bar, order was immediately taken. Got salmon and broccoli. Pretty simple. It came out exceptionally quick which is important during a lunch break. The salmon was cooked well which was surprising because I typically don't have the best experiences at red lobster. The problem started was after my food was served the bartender left for over 20 minutes. It took a shorter time for me to order and eat. No apology. His coworkers offered no assistance. I was late getting back to work. Thanks a lot!
We ate at this Red Lobster on Easter. No crowds which was a nice change. The waiter was decent, but the food was just ok. The crab legs were good, but none of our food was very hot. My husband said his food tasted like it had been sitting.
(3)
Margaret K.
9-16-14. 5:15 pm. We arrived and signed in. There were five people in our group. We were told our wait time would be 20 minutes. Many many people with varying size groups were seated yet we were never called and our table was never ready. We finally left after 45 min.
(1)
P Yelp N.
Not the best service. Waitress seemed really confused and not aware of what was going on. Food was okay
(2)
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Address :6535 S Westnedge Avenue
Portage, MI, 49081
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Quiet Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Esther C.
Endless Shrimp. Nothing beats that.
(5)Joe P.
The Red Lobster in Kalamazoo, MI is THE WORST I've ever to to. Never again, you would think they would strive to get better through the years instead they are crappier! We had to wait 20 minutes to be seated, the restaurant was practically empty at 11am. The waitress took our order, we didn't see her again for 25 minutes, after an hour and 35 minutes of waiting and still no food, we got up and were getting ready to leave. We complained to the manager, his response was one word "sorry", I don't know whether he meant sorry for the crappy service or that the restaurant is a sorry place to enjoy a meal. The manager was chewing gum 1960's style, with his mouth open and moving the gum around with his tongue and making popping noises. One has to wonder -- where is the health inspector?
(1)Ian S.
Phylicia was our waitress twice and did an awesome job! Very attentive picked a huge lobster to steam. If you want good service here, ask for her!
(4)Mubi K.
Out of all the times we've been to Red Lobster I think today was the best! We were seated as soon as we walked in which was a surprise since it's Friday night... Our waitress was amazing and very kind, and our food was DELICIOUS! We ordered their new dish which is wood grilled salmon, wood grilled shrimp, and wood grilled lobster tail with the side of baby potatoes and green beans and we ordered the shrimp linguine Alfredo and popcorn shrimp for the kiddos. Everything was cooked to perfection. I'm definitely getting that wood grilled dish again!
(5)Mike A.
Ate at the bar on a slow Tuesday night. Food was typical decent RL fare, but the new CEO is fooling around with menu options and I was sad to see the disappearance of the simple balsamic vinaigrette dressing and replaced with raspberry and blueberry(?). Again food overall was on par with a typical RL, but the service from the bartender was attentive and very good.
(4)Bill S.
We were there for dinner to use a year old RL gift card. Amazingly though we arrived at 4:45pm on a Friday we had to wait 15 minutes to be seated. My wife said she sensed it was shift change as employee's were coming in the front door behind us. Our waitperson was very good. The meals not so good... Captains Feast and Wood Grilled Platter both with slightly cooked skinny fresh green beans with the pointy hairy tails and stems attached. Quality is going to h-e-double hockey sticks. Over the years RL has degraded so that we voted - Not to return.
(2)Grace B.
awesome everythang!
(5)Ron W.
Seafood should not be this expensive!!! It is not gasoline for gods sake. And $7 for a margarita?? Really?? Try putting alcohol in it next time.
(4)Gary L.
I am writing this review mainly because of Stephanie V. She waited on us last night. She did a wonderful job. Red Lobster was VERY busy. She waited on us with the efficiency of the professional she is. She is friendly and polite. She makes the best Caesar salad and always freshens your drink. All in all it is refreshing to have someone work this hard on this busy of a night and to do so at this high level! The food was serve hot and was typical Red Lobster fair, it was pretty good. Not the quality of a seaside lobster shack in Maine. But you get the picture.
(5)David P.
Tried the Lobster Lovers Dream tonight. What a nightmare! For a restaurant to name itself after the king of crustaceans and then deliver such a terrible meal well I would really be embarrassed if I were you. I will probably visit the restaurant again in the future but I will never I repeat never order lobster. A big $30 disappointment!
(1)Rachel B.
Waited for over a half hour to get seated. There was no one else waiting to be seated. Had 3 groups of 3 people get seated before us. They don't have tables that seat 5 people so you have to wait foe them to put tables together. Which usually means you're waiting for someone to leave. Food is great once you get it.
(2)Rachel L.
Well my lunch visit to this red lobster started off fine. I sat at the bar, order was immediately taken. Got salmon and broccoli. Pretty simple. It came out exceptionally quick which is important during a lunch break. The salmon was cooked well which was surprising because I typically don't have the best experiences at red lobster. The problem started was after my food was served the bartender left for over 20 minutes. It took a shorter time for me to order and eat. No apology. His coworkers offered no assistance. I was late getting back to work. Thanks a lot!
(2)Katie H.
The food was delicious! Our server, Andrea, was awesome! Best service we have ever had, and coming from my fiancé, that says a lot! I will definitely be back to this particular Red Lobster because even though they were busy with it being Valentine's Day, our server and the entire staff remained calm and friendly throughout our whole visit.
(5)Debbie M.
We ate at this Red Lobster on Easter. No crowds which was a nice change. The waiter was decent, but the food was just ok. The crab legs were good, but none of our food was very hot. My husband said his food tasted like it had been sitting.
(3)Margaret K.
9-16-14. 5:15 pm. We arrived and signed in. There were five people in our group. We were told our wait time would be 20 minutes. Many many people with varying size groups were seated yet we were never called and our table was never ready. We finally left after 45 min.
(1)P Yelp N.
Not the best service. Waitress seemed really confused and not aware of what was going on. Food was okay
(2)