I try not to do chains, but this one is fresh, clean and updated, with tons of choices for any type of sandwich you can think of. Like a way better Subway (Sorry, Subway). Staff here are incredibly nice, will run down how everything works if you've never been. Great choices of fresh breads, cheese, meats and veggies. Toasted option remains the best option of all time. Will be coming back for more when I have a craving for sandwiches.
(4)
Jason M.
Never had a bad sandwich yet and I have almost tried them all...friendly staff ...quick to get in and out. Great soups...some can be a touch salty but overall good and delicious shakes! Very good place for a quick hot sub!
(4)
Megan D.
Yummy sandwiches and really friendly staff. The sandwiches are always fresh and the soups are always good. The atmosphere is always upbeat and enjoyable. One of My favorite lunch spots
(5)
Sara E.
This is my Sunday tradition. It's so quiet and low-key and, if the weather's nice, there are outside tables. They have fountain diet Dr. Pepper, which is rare. The idea is kind of like a subway, but the meats and cheeses good quality, and they put a lot on. I like that you can get mushrooms and artichokes on your veggie sandwiches and their tomato soup is great. Beware of the hots, though. I find them to be overpoweringly spicy. Employees run the gamut from very friendly to robotic, but you only deal with them when you order and check out. Inside is clean and homey.
(4)
Wallace S.
I was out with my co-worker seeing clients. So we decided to stop here for lunch what a pleasant surprise all way round. I decided to get the Italian sub for $4.99 and my co- worker got the chicken salad. This restaurant has a variety of soups, salads and sandwiches to choose from including a variety of drinks to quench your thrust. We were both surprise to taste the freshness of our meal. WOW there food is SO SO good. This establishment has a outside dinning area and friendly employees that are willing to assist you. Considering this is my first time here I must admit that me and my co worker left here with a smile on our face with a full belly. I will defiantly recommend this establishment to all my family, friends and YELP members.
(5)
Stephanie M.
I feel like a debbie downer with this review, but I'm sorry....the sandwich I had here was truly one of the worst sandwiches I've eaten. It was the chicken salad. The perfect description of the sandwich is that is tasted like a plain, unseasoned chicken breast had been cut into cubes an tossed in mayonnaise and then put between two slices of bread. It was so bad that I'm a little curious as to whether it wasn't the result of some fluke. I stopped here because I needed something quick and easy before my class at Goucher, but should I be in the same boat again, I won't go back to Potbelly's. Yuck. I will say that both the sandwich chef and cashier who waited on me were very friendly and professional.
(1)
Paula J.
This place had the best chicken salad I've ever had. I was on the hunt for good chicken salad --which I've been craving. I was impressed and hate the whole thing with their potbelly vinaigrette. I did also get a grilled chicken salad. Their sugar cookies were commentable...yes, I said _commentable_...which for me means that they are worthy of being mentioned for brief commentary! My husband had the mushroom chicken skinny sandwich and said that it was very, very good and he is extremely picky. We will be returning. I am a little veklemped that I didn't order a milkshake --which I am not confident would have been quite delectable!
(5)
Stewie G.
I go here often, I love this chain. Sometimes the service is spotty here at this location though. I get a simple sandwich. Yet some how the kids working here manage to have issues making it. I've even ordered and they forgot to make my sandwich one time. Not sure how that occurred. I do return bc when they do make it right it is very yummy. Pls they are inexpensive and it is convenient to my work.
(3)
Brian R.
It's such a traditional kinda sandwich shop and I love how it's all made fresh in front of you. I enjoy the food and the atmosphere. Very nice and friendly employees with great customer service. First time here and I think I'm definitely going to come back.
(5)
Maria C.
Love the samiches, always fresh, seasoned, and plentiful Chicken salad on flatbread Turkey Breast on wheat Ham and Cheese on original Chilli bowl Broc-cheese soup Chicken noodle soup ALL fabulous
(5)
Devonshire B.
It's a sub shop *shrugs* Edible and tastes good. Need I say more?
(3)
Danielle K.
Great sandwiches and service! We had the pizza sandwich with hot peppers on regular and the roast beef on flatbread. Chili was awesome too! Warm and friendly atmosphere. Highly recommend Potbelly in Towson!
(5)
Jen A.
Yum. Potbelly's are the best sandwich chain going. This new location is going like gangbusters. The staff are eager and so enthusiastic to spread the Potbelly word in Towson! The system is flawless here, but somewhat challenging for first-timers. They are capable of keeping the line moving briskly by doing assembly line work. You need to be ready to order and ready to tell the sandwich maker what toppings you want. Meatball, the Wreck, and the standard deli meat type sandwiches are all good. The Mediterranean is new this summer, hummus and roasted peppers and even better with chicken. Lovely outdoor area. After your sandwich, they have delicious cookies. Or head next door for some FroYo at Tutti Frutti.
(5)
Diwi G.
I like that they have different portion sizes (like $4 for a "lite" sandwich with less bread) and that they toast the sandwiches. But the guy behind the counter actually cuts out the middle of a sandwich roll for the lite version, so you gotta wonder what they do with the extra bread, throw it away? Seems wasteful. Maybe they should get thinner rolls for the lite sandwiches. Also, we had 3 different counter workers help us - one to make the sandwiches, one to put on condiments, and a third to ring us up. But we had to repeat our order three times, as each person asked, "What did you order?." Seems like more work for the customer. I didn't think the workers seemed happy to be there either. The cashier was actually sitting at a table outside, just hanging out, when we first arrived. I thought he was just a customer and was surprised when he appeared behind the counter. I prefer my local subway, as they serve similar quality of food but with better service.
(2)
Melissa B.
My husband and I went in on a whim looking for something new . We both got salads , he got the farm house , and I got the up town salad. The salads where great ! So great we bought 2 more to have for lunch the next day ! I look forward to trying out the other things they have to offer ! My only CON is that this location won't allow me to order online :(
(5)
Steve G.
I really enjoy the healthy menu they offer here. The staff is very good and even when the place is really hopping they process your orders very quickly. I'm glad they changed the process for ordering milkshakes. When they first opened you placed the order at the register--which sometimes caused delays. But after that changed the process and you ordered up front it was an improvement. Enjoy stopping off there and listening to live music as well. Fun place
(5)
Heather L.
overpriced, small menu, rude employees
(1)
Gabrielle C.
Best part was everything is cut very thin including the pickles, which I love. Besides that everything else was mediocre. Nothing to dislike but, not good enough to stand out.
(2)
Mike F.
Have to give them a 5 star. the roll was toasted just right, the perfect amount of meat, and it was only $5.94
(5)
Paul S.
This is a brand new location of Potbelly. Having never been to a Potbelly Store before I was curious to see what it was all about. I'm not a fan of Subway, and the only Quiznos in town had just shut down. My friends and I discovered it while driving by and decided one week to try it. Ambiance: At first glance you'd think this was the Starbucks of Sandwiches. Very hipster atomsphere surrounded by hard wood and shelves of books and music with chalkboards. It was very interesting looking at eye catching. However it would lead one to believe this was a very high end place like Starbucks is. Price: Contrary to its appearance, this is the cheapest, but highest in quality sub shops I've ever been to. over 5 bucks for a regular sub and over 6 bucks for the "Biggie" which is actually a large and has a good serving size. You get a lot of bang for your back here. Food: the sub was delicious, was prepared quickly. My friends who got Pizza Subs, when I saw them they were billowing with steam. A good hot sub is hard to find at a chain. Usually they are just warmed. The ingredients tasted great, my friends raved about how thin and crispy the Pepperoni was. I got a Roast Beef. Things like Extra Meat, Cheese, and Bacon cost extra, anywhere from .50 to 1.50 but worth it. They also have more satisfying alternatives to Chips. But they do offer a great premium array of Chips as well. They carry Potato Salad and Macaroni Salad, I got the Potato, my friend the Mac Salad. We both flipped on how great they both were. It was one of the best potato salads I had. the portion was very small, but worth the 2 buck price tag with how great it tasted. For desert they have very large cookies and some tasty bars as well. I had the mysterious "Dream Bar" Oats, Maple, Brown Sugar, Chocolate, it was fantastic. I could buy a dozen of those. They do sell there cookies and bars by the package as well, I've yet to find a sandwich shop to do that. So although the bar was small and was about 2 bucks, the taste was once again worth it! Customer Service: For this location at least, probably the most helpful, most paitent, and friendliest staff I've ever met. They looked so thrilled to be working there, smiles all around. I asked for a different kind of cheese, no problem, no extra cost. My friend asked for ingredients off his sandwich, again no problem. Sandwhich was put together nicely, toasted and wrapped quickly. And the staff chatted and made jokes. Were all very knowledgeable too. I got lost and they directed me as it was my first time. I asked questions, they answered in a heartbeat. These people amazed me on all levels A+++. Overall I can say Great Price, Nice location, Awesome Value, Amazing Staff, Rockin Sandwiches and Accompaniments and Yes FREE Wi-Fi!! Highly reccomended and will be returning soon for those short on cash, big on appetite nights. ,
(5)
Jerry C.
It's been hit or miss at this place recently in regards to the customer service. Tonite I bought several sandwiches for the family and the young lady with the dreds who made our sandwiches needs to be retrained on customer service. To be greeted with poor bodily language with notion of being inconvenienced was unfortunate. If it wasn't for my child being there I would of left. Management needs to take a page from the employee training manual from Chic-fil-A.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
Ericka S.
I try not to do chains, but this one is fresh, clean and updated, with tons of choices for any type of sandwich you can think of. Like a way better Subway (Sorry, Subway). Staff here are incredibly nice, will run down how everything works if you've never been. Great choices of fresh breads, cheese, meats and veggies. Toasted option remains the best option of all time. Will be coming back for more when I have a craving for sandwiches.
(4)Jason M.
Never had a bad sandwich yet and I have almost tried them all...friendly staff ...quick to get in and out. Great soups...some can be a touch salty but overall good and delicious shakes! Very good place for a quick hot sub!
(4)Megan D.
Yummy sandwiches and really friendly staff. The sandwiches are always fresh and the soups are always good. The atmosphere is always upbeat and enjoyable. One of My favorite lunch spots
(5)Sara E.
This is my Sunday tradition. It's so quiet and low-key and, if the weather's nice, there are outside tables. They have fountain diet Dr. Pepper, which is rare. The idea is kind of like a subway, but the meats and cheeses good quality, and they put a lot on. I like that you can get mushrooms and artichokes on your veggie sandwiches and their tomato soup is great. Beware of the hots, though. I find them to be overpoweringly spicy. Employees run the gamut from very friendly to robotic, but you only deal with them when you order and check out. Inside is clean and homey.
(4)Wallace S.
I was out with my co-worker seeing clients. So we decided to stop here for lunch what a pleasant surprise all way round. I decided to get the Italian sub for $4.99 and my co- worker got the chicken salad. This restaurant has a variety of soups, salads and sandwiches to choose from including a variety of drinks to quench your thrust. We were both surprise to taste the freshness of our meal. WOW there food is SO SO good. This establishment has a outside dinning area and friendly employees that are willing to assist you. Considering this is my first time here I must admit that me and my co worker left here with a smile on our face with a full belly. I will defiantly recommend this establishment to all my family, friends and YELP members.
(5)Stephanie M.
I feel like a debbie downer with this review, but I'm sorry....the sandwich I had here was truly one of the worst sandwiches I've eaten. It was the chicken salad. The perfect description of the sandwich is that is tasted like a plain, unseasoned chicken breast had been cut into cubes an tossed in mayonnaise and then put between two slices of bread. It was so bad that I'm a little curious as to whether it wasn't the result of some fluke. I stopped here because I needed something quick and easy before my class at Goucher, but should I be in the same boat again, I won't go back to Potbelly's. Yuck. I will say that both the sandwich chef and cashier who waited on me were very friendly and professional.
(1)Paula J.
This place had the best chicken salad I've ever had. I was on the hunt for good chicken salad --which I've been craving. I was impressed and hate the whole thing with their potbelly vinaigrette. I did also get a grilled chicken salad. Their sugar cookies were commentable...yes, I said _commentable_...which for me means that they are worthy of being mentioned for brief commentary! My husband had the mushroom chicken skinny sandwich and said that it was very, very good and he is extremely picky. We will be returning. I am a little veklemped that I didn't order a milkshake --which I am not confident would have been quite delectable!
(5)Stewie G.
I go here often, I love this chain. Sometimes the service is spotty here at this location though. I get a simple sandwich. Yet some how the kids working here manage to have issues making it. I've even ordered and they forgot to make my sandwich one time. Not sure how that occurred. I do return bc when they do make it right it is very yummy. Pls they are inexpensive and it is convenient to my work.
(3)Brian R.
It's such a traditional kinda sandwich shop and I love how it's all made fresh in front of you. I enjoy the food and the atmosphere. Very nice and friendly employees with great customer service. First time here and I think I'm definitely going to come back.
(5)Maria C.
Love the samiches, always fresh, seasoned, and plentiful Chicken salad on flatbread Turkey Breast on wheat Ham and Cheese on original Chilli bowl Broc-cheese soup Chicken noodle soup ALL fabulous
(5)Devonshire B.
It's a sub shop *shrugs* Edible and tastes good. Need I say more?
(3)Danielle K.
Great sandwiches and service! We had the pizza sandwich with hot peppers on regular and the roast beef on flatbread. Chili was awesome too! Warm and friendly atmosphere. Highly recommend Potbelly in Towson!
(5)Jen A.
Yum. Potbelly's are the best sandwich chain going. This new location is going like gangbusters. The staff are eager and so enthusiastic to spread the Potbelly word in Towson! The system is flawless here, but somewhat challenging for first-timers. They are capable of keeping the line moving briskly by doing assembly line work. You need to be ready to order and ready to tell the sandwich maker what toppings you want. Meatball, the Wreck, and the standard deli meat type sandwiches are all good. The Mediterranean is new this summer, hummus and roasted peppers and even better with chicken. Lovely outdoor area. After your sandwich, they have delicious cookies. Or head next door for some FroYo at Tutti Frutti.
(5)Diwi G.
I like that they have different portion sizes (like $4 for a "lite" sandwich with less bread) and that they toast the sandwiches. But the guy behind the counter actually cuts out the middle of a sandwich roll for the lite version, so you gotta wonder what they do with the extra bread, throw it away? Seems wasteful. Maybe they should get thinner rolls for the lite sandwiches. Also, we had 3 different counter workers help us - one to make the sandwiches, one to put on condiments, and a third to ring us up. But we had to repeat our order three times, as each person asked, "What did you order?." Seems like more work for the customer. I didn't think the workers seemed happy to be there either. The cashier was actually sitting at a table outside, just hanging out, when we first arrived. I thought he was just a customer and was surprised when he appeared behind the counter. I prefer my local subway, as they serve similar quality of food but with better service.
(2)Melissa B.
My husband and I went in on a whim looking for something new . We both got salads , he got the farm house , and I got the up town salad. The salads where great ! So great we bought 2 more to have for lunch the next day ! I look forward to trying out the other things they have to offer ! My only CON is that this location won't allow me to order online :(
(5)Steve G.
I really enjoy the healthy menu they offer here. The staff is very good and even when the place is really hopping they process your orders very quickly. I'm glad they changed the process for ordering milkshakes. When they first opened you placed the order at the register--which sometimes caused delays. But after that changed the process and you ordered up front it was an improvement. Enjoy stopping off there and listening to live music as well. Fun place
(5)Heather L.
overpriced, small menu, rude employees
(1)Gabrielle C.
Best part was everything is cut very thin including the pickles, which I love. Besides that everything else was mediocre. Nothing to dislike but, not good enough to stand out.
(2)Mike F.
Have to give them a 5 star. the roll was toasted just right, the perfect amount of meat, and it was only $5.94
(5)Paul S.
This is a brand new location of Potbelly. Having never been to a Potbelly Store before I was curious to see what it was all about. I'm not a fan of Subway, and the only Quiznos in town had just shut down. My friends and I discovered it while driving by and decided one week to try it. Ambiance: At first glance you'd think this was the Starbucks of Sandwiches. Very hipster atomsphere surrounded by hard wood and shelves of books and music with chalkboards. It was very interesting looking at eye catching. However it would lead one to believe this was a very high end place like Starbucks is. Price: Contrary to its appearance, this is the cheapest, but highest in quality sub shops I've ever been to. over 5 bucks for a regular sub and over 6 bucks for the "Biggie" which is actually a large and has a good serving size. You get a lot of bang for your back here. Food: the sub was delicious, was prepared quickly. My friends who got Pizza Subs, when I saw them they were billowing with steam. A good hot sub is hard to find at a chain. Usually they are just warmed. The ingredients tasted great, my friends raved about how thin and crispy the Pepperoni was. I got a Roast Beef. Things like Extra Meat, Cheese, and Bacon cost extra, anywhere from .50 to 1.50 but worth it. They also have more satisfying alternatives to Chips. But they do offer a great premium array of Chips as well. They carry Potato Salad and Macaroni Salad, I got the Potato, my friend the Mac Salad. We both flipped on how great they both were. It was one of the best potato salads I had. the portion was very small, but worth the 2 buck price tag with how great it tasted. For desert they have very large cookies and some tasty bars as well. I had the mysterious "Dream Bar" Oats, Maple, Brown Sugar, Chocolate, it was fantastic. I could buy a dozen of those. They do sell there cookies and bars by the package as well, I've yet to find a sandwich shop to do that. So although the bar was small and was about 2 bucks, the taste was once again worth it! Customer Service: For this location at least, probably the most helpful, most paitent, and friendliest staff I've ever met. They looked so thrilled to be working there, smiles all around. I asked for a different kind of cheese, no problem, no extra cost. My friend asked for ingredients off his sandwich, again no problem. Sandwhich was put together nicely, toasted and wrapped quickly. And the staff chatted and made jokes. Were all very knowledgeable too. I got lost and they directed me as it was my first time. I asked questions, they answered in a heartbeat. These people amazed me on all levels A+++. Overall I can say Great Price, Nice location, Awesome Value, Amazing Staff, Rockin Sandwiches and Accompaniments and Yes FREE Wi-Fi!! Highly reccomended and will be returning soon for those short on cash, big on appetite nights. ,
(5)Jerry C.
It's been hit or miss at this place recently in regards to the customer service. Tonite I bought several sandwiches for the family and the young lady with the dreds who made our sandwiches needs to be retrained on customer service. To be greeted with poor bodily language with notion of being inconvenienced was unfortunate. If it wasn't for my child being there I would of left. Management needs to take a page from the employee training manual from Chic-fil-A.
(1)