Super slow service on early weekday mornings (7 AM). It shouldn't take 10 minutes total to order and get a drink when there is no line. By midday parking is a mess--you are better off going up the Pike to Wintergreen plaza, between Edmonston and Wooton.
(2)
Ven S.
This is the Starbucks that is most conveniently located close to my place of work so naturally I would stop here for a coffee break. It just so happens that it is a really good Starbucks. I have been coming here since 2006 and somehow astonishingly not one single time was my drink ever made incorrectly, and my specific drink is a complicated one to make: and iced venti two pump white mocha with whole milk and whipped cream. The attentive and friendly employees are always hard at work and eager to assist you. Not a single person here ever looks tired on the job or has that expression on their face like they don't want to live or like they hate their job. Mark (his full name I believe is Marcus Muffin) does and outstanding job of taking out the trash each evening. Monica of the Dominican Republic always puts a smile on the customers' faces should those smiles ever be missing. Amadeu keeps everything neatly organized and professional- looking and he always greets me with a friendly face. Tao makes my drink really delicious always but all these people do as well and I will always come back.
(5)
Ashley O.
Morning Shift: Mostly friendly crew. There was a super chipper barista who knew regulars by name and their order(s). My drinks typically came out decent. Keep in mind I'm half asleep and easy to please around this time of day. (4.5/5) Evening Shift: Sometimes you get a pretentious barista who can't take accountability for her mistakes and judges you for asking for whip on your iced caramel macchiato. Other times you get the employees who get the job done without a smile. Occasionally you'll get lucky and have the overly ambitious new hire who's eager to please, and has yet to burn out take your order. (2.5/5)
(3)
Mike B.
All I order every single time is an iced coffee, sweetened, with milk. It's not hard. Yet they seem to mess up my order countless times. It wasn't even busy when I went in the morning. Is it really that hard to make an iced coffee?
Quaint Starbucks location in the corner of congressional plaza. Busy location with limited seating inside..right outside the door though is ample outdoor seating and on NICE days im sure its great. :) Staff is professional, courteous, and efficient. If the coffee was free it would be a full 5 stArs! ! Haha!! Enjoy!
(4)
Christian S.
BoOOOoOo!! This location is the most inconsistent of all of the Starbucks I've visited. Also, today, I ordered an Iced Coffee with light 2%, and I guess the cashier didn't make note of it, and the barista put a ton of milk in the coffee. I politely stated, "I'm sorry but I asked for light 2%." She huffed and puffed, and said "light milk can mean different things too different people" while she made my drink. I let it go. She didn't even sweeten the coffee like I asked because she was so upset. There is a reason I go to the one North of this spot. Better management I suppose. Terrible customer service!!! There is a reason I tell my coworkers not to go to this location. Drinks are made half fast too BoOoOoOoOo
(1)
Missmoti G.
This is probably the dirtiest Starbucks I have been to in the US. I'm just glad this is temporary for me. Every time I walk in the floor is dirty and the bar with the milk and sugar is dirty. The espresso shots tastes off and when I question about the time for the shots I'm met with a dirty look. "It's done in 18 seconds". Really, can you pull a shot for me and time it? Plus, why is the shot being pulled into a paper cup? There is a reason why there are glass shots there. I witness an employee empty the trash during a period where the store was so packed, this is a really small store, and the bag was leaking. He never went back with a mop up. Instead he left the store, I assume he was off, with another worker who shouted at the door "Good-bye Starbucks". At first I thought it was a customer who was upset at the amount of time it was taking to place an order but she was in her Starbucks uniform. The trash can is always full and I find myself pushing the trash down like I work here but I'm there on my day off. I also have to bring the milk dispensers to the barista and ask for a new one because about every time I have been there, it's empty. I even tried going at different hours, the best for this place was 30 mins prior to closing, go figure. Will I continue to come here? Yes. Will I always complain? Yes. Will they ever change? I hope so!
(1)
Adam L.
I used to really like this Starbucks. I would even pass other Starbucks on the pike to get here. Then today I went in and was just shocked by the ineptitude of the staff. It took 15 minutes from the time I placed my order until my drinks were ready... and the store was nearly EMPTY! Rather than making my drink, the Barista loudly complained to another coworker about how their manager asking them to "clean" all the time was the reason they could never close on time. Then she proceeded to take 15 minutes to make an Americano! Literally all she had to do was push the button and add hot water! Starbucks needs to clean house here. The store was filthy, ironic given the complaints of the Barista, and the staff was worthless.
(1)
Josh H.
Very nice and friendly baristas. Very enjoyable place to sit and do some work on a Saturday morning. Can get busy especially during shopping weekends because of the surrounding businesses.
(4)
Stephanie S.
The service here is beyond awesome.I've never had a problem and the employees are super nice and cheerful every time I stop in.I enjoy coming to this Starbucks,It deserves Five stars all the way :)
(5)
Selica O.
I'm in here too often and the staff is great. Love them. Otherwise it's your typical Starbucks.
(5)
kevin k.
yes a starbucks. what s so special about this out of all other millions of places. should i say, the view out on to rockville pke nothing special but at night... it looks nice. with pendant lamps around the big windows that cover two sides of the shop. did i mention fire place? yes it has it. imagine sitting in a couch by the fire place by the bigggg windows under yellowy pendant lamp. you want more. add snow or rain.. snow would be best. for that reason, this place is worth being mentioned on yelp.com
Stephanie B.
Super slow service on early weekday mornings (7 AM). It shouldn't take 10 minutes total to order and get a drink when there is no line. By midday parking is a mess--you are better off going up the Pike to Wintergreen plaza, between Edmonston and Wooton.
(2)Ven S.
This is the Starbucks that is most conveniently located close to my place of work so naturally I would stop here for a coffee break. It just so happens that it is a really good Starbucks. I have been coming here since 2006 and somehow astonishingly not one single time was my drink ever made incorrectly, and my specific drink is a complicated one to make: and iced venti two pump white mocha with whole milk and whipped cream. The attentive and friendly employees are always hard at work and eager to assist you. Not a single person here ever looks tired on the job or has that expression on their face like they don't want to live or like they hate their job. Mark (his full name I believe is Marcus Muffin) does and outstanding job of taking out the trash each evening. Monica of the Dominican Republic always puts a smile on the customers' faces should those smiles ever be missing. Amadeu keeps everything neatly organized and professional- looking and he always greets me with a friendly face. Tao makes my drink really delicious always but all these people do as well and I will always come back.
(5)Ashley O.
Morning Shift: Mostly friendly crew. There was a super chipper barista who knew regulars by name and their order(s). My drinks typically came out decent. Keep in mind I'm half asleep and easy to please around this time of day. (4.5/5) Evening Shift: Sometimes you get a pretentious barista who can't take accountability for her mistakes and judges you for asking for whip on your iced caramel macchiato. Other times you get the employees who get the job done without a smile. Occasionally you'll get lucky and have the overly ambitious new hire who's eager to please, and has yet to burn out take your order. (2.5/5)
(3)Mike B.
All I order every single time is an iced coffee, sweetened, with milk. It's not hard. Yet they seem to mess up my order countless times. It wasn't even busy when I went in the morning. Is it really that hard to make an iced coffee?
(1)Joy B.
Shopping for the right gift can be exhausting. So, I decided to go for a coffee to energize the weary shopper. I entered the shop and had my mind made up on a Carmel brûlée. Unfortunately, they were out of that drink, so the barista recommended the chestnut praline. He said if I didn't like it, he would substitute something else. How could I pass that up? It was love at first sip. The whipped cream floating on top of the warm nutty liquid. The pralines added the perfect amount of sweetness. I finished it in a few minutes and was ready to finish my shopping. Fabulous service and pleasant staff made my day. I am now hooked on a new coffee flavor. I am sure to add money to my Starbucks gift card. There is nothing more delightful on a cold winter day. So, stop by Starbucks and get rejuvenated for the New Year! Enjoy! My 100 th review for 2014. A sweet way to end the year.
(4)Chad H.
Quaint Starbucks location in the corner of congressional plaza. Busy location with limited seating inside..right outside the door though is ample outdoor seating and on NICE days im sure its great. :) Staff is professional, courteous, and efficient. If the coffee was free it would be a full 5 stArs! ! Haha!! Enjoy!
(4)Christian S.
BoOOOoOo!! This location is the most inconsistent of all of the Starbucks I've visited. Also, today, I ordered an Iced Coffee with light 2%, and I guess the cashier didn't make note of it, and the barista put a ton of milk in the coffee. I politely stated, "I'm sorry but I asked for light 2%." She huffed and puffed, and said "light milk can mean different things too different people" while she made my drink. I let it go. She didn't even sweeten the coffee like I asked because she was so upset. There is a reason I go to the one North of this spot. Better management I suppose. Terrible customer service!!! There is a reason I tell my coworkers not to go to this location. Drinks are made half fast too BoOoOoOoOo
(1)Missmoti G.
This is probably the dirtiest Starbucks I have been to in the US. I'm just glad this is temporary for me. Every time I walk in the floor is dirty and the bar with the milk and sugar is dirty. The espresso shots tastes off and when I question about the time for the shots I'm met with a dirty look. "It's done in 18 seconds". Really, can you pull a shot for me and time it? Plus, why is the shot being pulled into a paper cup? There is a reason why there are glass shots there. I witness an employee empty the trash during a period where the store was so packed, this is a really small store, and the bag was leaking. He never went back with a mop up. Instead he left the store, I assume he was off, with another worker who shouted at the door "Good-bye Starbucks". At first I thought it was a customer who was upset at the amount of time it was taking to place an order but she was in her Starbucks uniform. The trash can is always full and I find myself pushing the trash down like I work here but I'm there on my day off. I also have to bring the milk dispensers to the barista and ask for a new one because about every time I have been there, it's empty. I even tried going at different hours, the best for this place was 30 mins prior to closing, go figure. Will I continue to come here? Yes. Will I always complain? Yes. Will they ever change? I hope so!
(1)Adam L.
I used to really like this Starbucks. I would even pass other Starbucks on the pike to get here. Then today I went in and was just shocked by the ineptitude of the staff. It took 15 minutes from the time I placed my order until my drinks were ready... and the store was nearly EMPTY! Rather than making my drink, the Barista loudly complained to another coworker about how their manager asking them to "clean" all the time was the reason they could never close on time. Then she proceeded to take 15 minutes to make an Americano! Literally all she had to do was push the button and add hot water! Starbucks needs to clean house here. The store was filthy, ironic given the complaints of the Barista, and the staff was worthless.
(1)Josh H.
Very nice and friendly baristas. Very enjoyable place to sit and do some work on a Saturday morning. Can get busy especially during shopping weekends because of the surrounding businesses.
(4)Stephanie S.
The service here is beyond awesome.I've never had a problem and the employees are super nice and cheerful every time I stop in.I enjoy coming to this Starbucks,It deserves Five stars all the way :)
(5)Selica O.
I'm in here too often and the staff is great. Love them. Otherwise it's your typical Starbucks.
(5)kevin k.
yes a starbucks. what s so special about this out of all other millions of places. should i say, the view out on to rockville pke nothing special but at night... it looks nice. with pendant lamps around the big windows that cover two sides of the shop. did i mention fire place? yes it has it. imagine sitting in a couch by the fire place by the bigggg windows under yellowy pendant lamp. you want more. add snow or rain.. snow would be best. for that reason, this place is worth being mentioned on yelp.com
(3)