I usually have great experiences in area Starbucks. Friendly faces, smiles, and an exchange of greetings and farewells. The two previous times I visited this Starbucks seemed like any other. This morning was different. This morning, I attempted to convey my order to the cashier who got it wrong on three occasions. I acknowledge that it is entirely possible that I was mumbling. I order this drink each and every time I go to other local Starbucks - the only thing different this morning was the size. "Grande Soy Mocha" was met by a curious stare and a question as to whether or not I wanted soy milk. So I said yes and again repeated "Grande Soy Mocha." The cashier reached for a grande cold cup. I apologized (assuming it was my mistake) and informed the cashier that I was asking for a hot drink. The cashier returned the cold cup for a grande hot cup, had a quick exchange with the barista, and the barista relayed my order as a "Soy steamer". I again apologized (once again assuming it was my mistake) and said that I should try again. I again repeated my order to both the cashier and the barista and it was finally understood that I wanted a Grande Cafe Mocha made with Soy milk instead of Cows milk. The barista looked at me, tilted her head to the side, and said, "What? You not awake yet this morning?" I was shocked and incensed. While I had recently experienced a grumpy drive-thru operator at the Mount Airy, MD location, this was the first time that I had experienced such a blatant disregard for professionalism, decency, and courtesy from a Starbucks employee. I didn't respond directly or maybe I offered an "I guess not". I paid for my drink and food and left. I won't visit this Starbucks location again.
(2)
Tiernan M.
Never had a good experience at this Starbucks. In no way have all Starbucks experiences been as bad so please don't be deterred to the brand in general most other places are very helpful, accommodating, and personable; bit for some reason in my 5 to 6 times here they manage to mess something up each time. From over charging, to putting in dairy milk as oppose to soy, to not accepting a discount code because they couldn't be sure it "was legit or [i was] scamming [them.]" every time the I called the manager over and they refused to so anything all with attitude each time. Not a way to represent a brand, not a way to keep customers. Will not be returning.
(1)
John N.
Solid 4 out of 5 Stars!! Now this has to be one of the friendliest most efficient heroin dealers around....Coffee Shop I mean Coffee Shop!! I know that Starbucks is virtually on every corner of every street in the continental United States and that most people are religious regulars of their local coffee shop. Now I cant officially say that I am a regular, but I have been in this place enough times to know that the creepy dude in the corner with his Macbook in his lap, iPhone on the table and headphones plugged in, is trying a little to hard to be ultra cool. We get it dude....You ordered a "Grande, decaf, extra-hot soy Americano with extra foam".....Congratulations Buddy...you are now Hip!! Anyways, this place is never to crowded, because I don't go during peek hours, the staff is friendly and they make my drinks quickly. What more can you ask for. I have come to appreciate a good barista when I see one, and know that a good tip goes a long way when it comes to future trips to my local Starbucks. Awww did you give me extra whip cream for my "Orange Mocha Frappuccino" haha get it? Noo :( Enough said, good place, good peeps and good coffee. Enjoy!!
(4)
Mike B.
Friendly service, nice store, always get your order right.
(5)
Rob L.
Now I definitely wouldn't say Starbucks is my favorite coffee shop but when in need of a cup they are easy to find. I stopped in after the gym and ordered a tall black. Guy behind the counter informed me it'll be a couple of minutes to make a fresh pot instead of giving me the crap on the bottom. I was in no rush and was willing to to wait. I sat down and jumped on the wifi. After a minute or two the same guy came over with a coupon for a free cup of coffee. Definitely didn't need to do that but it backs up the rest of these reveiws I saw about how friendly they are at this Starbucks. They care about their customers.
(4)
Kim A.
I came in here this morning . The staffs were friendly in the morning .the green tea latte was very good and the raspberry cake was good everything was fresh made !! I come back absolutely .
(5)
Jessi C.
This is probably one of the slowest Starbucks I've been too. And yes, I drink a lot of coffee. This morning is probably the worst I've has yet. It took several minutes even to be acknowledged. Then more time to order my drink. Not because it was busy, but the staff was moving slowly with no sense of urgency or friendliness. I work on Saturday morning, I don't have time to sit back and leisurely wait for a coffee. The coffee itself is fine, not necessarily the best I've had, but I think I may just have to wait until I get to another store to get coffee next time. 10 minutes with only 2 other people waiting. Seriously??
(3)
Art T.
It's a Starbucks. You pretty much know what you're getting. Speaking about the people there, though, that's another matter. The barista making the beverages was fast and efficient. I think she might have been a manager, since she was coaching the cashier on his cup-writing abilities. As for the cashier, didn't notice us when we walked in and pointedly looked away for many seconds before she used her eyes to direct his eyes to the three customers in front of him. Either turn down the music in there, train your employees to be more attentive to the front door, or find a better system to make a first impression. Oh, and don't loudly proclaim you're leaving in 5 minutes. We get that you're an hourly employee at a Starbucks, and that's totally cool. But, maybe try to treat your job more like a career and it will do likewise to you. Plus, that's very off-putting to your customers. You don't see us cheering as we watch the clock at our offices, do you? Well, anyway... I'm not often up here, but if I were, I would probably still be a Sbux customer at this location. If the service is consistent like this, though, then I'm not so sure.
(3)
Eunice K.
There are lots of parking spots available and free. The man at the bar was super friendly! He was helpful and seemed very happy the whole time. I've been there twice and it seems like a really great place.
(4)
Lynn M.
I really like this Starbucks, they are always friendly and my drinks are made well. I've never had to wait in a ridiculous line like other Starbucks in the area and the staff seem happy. Just about as good as it gets.
(5)
Maggie Maria T.
Very friendly staff and fast service on a very cold day. First time at this Starbucks but it's a big enough space. The parking space is limited.
(4)
Farah K.
Easily one of the best Starbucks I've been to. I'm a regular here now, and I can attest to the fact that the staff is always courteous and friendly. James is the best barista here. The wait is never too long, even if the lines can be long sometimes.
(5)
Stephanie H.
Starbucks is normally known for their excellent customer service, right? It was my first time at this location. Walked in around 8PM. The store was empty except for two people who were seated. The Batista and another employee were talking to what seemed like a friend of theirs. I stood there for a good five minutes, exchanged eye contact with both employees and not once did they greet me or even say "Be right with you maam" The lady just stared at me as if I was stupid for standing there and continued on ignoring my presence. I left the store without ordering and I will never return to this location again.
(1)
Massiel G.
This place nice and always friendly. You must come in the morning for cheese Danish or any treats. I love how they make my java chip very yummy.
(4)
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Address :13408 Kingsview Village Ave
Germantown, MD, 20874
Bill S.
I usually have great experiences in area Starbucks. Friendly faces, smiles, and an exchange of greetings and farewells. The two previous times I visited this Starbucks seemed like any other. This morning was different. This morning, I attempted to convey my order to the cashier who got it wrong on three occasions. I acknowledge that it is entirely possible that I was mumbling. I order this drink each and every time I go to other local Starbucks - the only thing different this morning was the size. "Grande Soy Mocha" was met by a curious stare and a question as to whether or not I wanted soy milk. So I said yes and again repeated "Grande Soy Mocha." The cashier reached for a grande cold cup. I apologized (assuming it was my mistake) and informed the cashier that I was asking for a hot drink. The cashier returned the cold cup for a grande hot cup, had a quick exchange with the barista, and the barista relayed my order as a "Soy steamer". I again apologized (once again assuming it was my mistake) and said that I should try again. I again repeated my order to both the cashier and the barista and it was finally understood that I wanted a Grande Cafe Mocha made with Soy milk instead of Cows milk. The barista looked at me, tilted her head to the side, and said, "What? You not awake yet this morning?" I was shocked and incensed. While I had recently experienced a grumpy drive-thru operator at the Mount Airy, MD location, this was the first time that I had experienced such a blatant disregard for professionalism, decency, and courtesy from a Starbucks employee. I didn't respond directly or maybe I offered an "I guess not". I paid for my drink and food and left. I won't visit this Starbucks location again.
(2)Tiernan M.
Never had a good experience at this Starbucks. In no way have all Starbucks experiences been as bad so please don't be deterred to the brand in general most other places are very helpful, accommodating, and personable; bit for some reason in my 5 to 6 times here they manage to mess something up each time. From over charging, to putting in dairy milk as oppose to soy, to not accepting a discount code because they couldn't be sure it "was legit or [i was] scamming [them.]" every time the I called the manager over and they refused to so anything all with attitude each time. Not a way to represent a brand, not a way to keep customers. Will not be returning.
(1)John N.
Solid 4 out of 5 Stars!! Now this has to be one of the friendliest most efficient heroin dealers around....Coffee Shop I mean Coffee Shop!! I know that Starbucks is virtually on every corner of every street in the continental United States and that most people are religious regulars of their local coffee shop. Now I cant officially say that I am a regular, but I have been in this place enough times to know that the creepy dude in the corner with his Macbook in his lap, iPhone on the table and headphones plugged in, is trying a little to hard to be ultra cool. We get it dude....You ordered a "Grande, decaf, extra-hot soy Americano with extra foam".....Congratulations Buddy...you are now Hip!! Anyways, this place is never to crowded, because I don't go during peek hours, the staff is friendly and they make my drinks quickly. What more can you ask for. I have come to appreciate a good barista when I see one, and know that a good tip goes a long way when it comes to future trips to my local Starbucks. Awww did you give me extra whip cream for my "Orange Mocha Frappuccino" haha get it? Noo :( Enough said, good place, good peeps and good coffee. Enjoy!!
(4)Mike B.
Friendly service, nice store, always get your order right.
(5)Rob L.
Now I definitely wouldn't say Starbucks is my favorite coffee shop but when in need of a cup they are easy to find. I stopped in after the gym and ordered a tall black. Guy behind the counter informed me it'll be a couple of minutes to make a fresh pot instead of giving me the crap on the bottom. I was in no rush and was willing to to wait. I sat down and jumped on the wifi. After a minute or two the same guy came over with a coupon for a free cup of coffee. Definitely didn't need to do that but it backs up the rest of these reveiws I saw about how friendly they are at this Starbucks. They care about their customers.
(4)Kim A.
I came in here this morning . The staffs were friendly in the morning .the green tea latte was very good and the raspberry cake was good everything was fresh made !! I come back absolutely .
(5)Jessi C.
This is probably one of the slowest Starbucks I've been too. And yes, I drink a lot of coffee. This morning is probably the worst I've has yet. It took several minutes even to be acknowledged. Then more time to order my drink. Not because it was busy, but the staff was moving slowly with no sense of urgency or friendliness. I work on Saturday morning, I don't have time to sit back and leisurely wait for a coffee. The coffee itself is fine, not necessarily the best I've had, but I think I may just have to wait until I get to another store to get coffee next time. 10 minutes with only 2 other people waiting. Seriously??
(3)Art T.
It's a Starbucks. You pretty much know what you're getting. Speaking about the people there, though, that's another matter. The barista making the beverages was fast and efficient. I think she might have been a manager, since she was coaching the cashier on his cup-writing abilities. As for the cashier, didn't notice us when we walked in and pointedly looked away for many seconds before she used her eyes to direct his eyes to the three customers in front of him. Either turn down the music in there, train your employees to be more attentive to the front door, or find a better system to make a first impression. Oh, and don't loudly proclaim you're leaving in 5 minutes. We get that you're an hourly employee at a Starbucks, and that's totally cool. But, maybe try to treat your job more like a career and it will do likewise to you. Plus, that's very off-putting to your customers. You don't see us cheering as we watch the clock at our offices, do you? Well, anyway... I'm not often up here, but if I were, I would probably still be a Sbux customer at this location. If the service is consistent like this, though, then I'm not so sure.
(3)Eunice K.
There are lots of parking spots available and free. The man at the bar was super friendly! He was helpful and seemed very happy the whole time. I've been there twice and it seems like a really great place.
(4)Lynn M.
I really like this Starbucks, they are always friendly and my drinks are made well. I've never had to wait in a ridiculous line like other Starbucks in the area and the staff seem happy. Just about as good as it gets.
(5)Maggie Maria T.
Very friendly staff and fast service on a very cold day. First time at this Starbucks but it's a big enough space. The parking space is limited.
(4)Farah K.
Easily one of the best Starbucks I've been to. I'm a regular here now, and I can attest to the fact that the staff is always courteous and friendly. James is the best barista here. The wait is never too long, even if the lines can be long sometimes.
(5)Stephanie H.
Starbucks is normally known for their excellent customer service, right? It was my first time at this location. Walked in around 8PM. The store was empty except for two people who were seated. The Batista and another employee were talking to what seemed like a friend of theirs. I stood there for a good five minutes, exchanged eye contact with both employees and not once did they greet me or even say "Be right with you maam" The lady just stared at me as if I was stupid for standing there and continued on ignoring my presence. I left the store without ordering and I will never return to this location again.
(1)Massiel G.
This place nice and always friendly. You must come in the morning for cheese Danish or any treats. I love how they make my java chip very yummy.
(4)