4. Restaurants

FiRE - iCE Grill - Bar

205 Berkeley St, Boston, MA, 02116
  • (617) 482-3473
  • Store is closed

FiRE - iCE Grill - Bar Menu

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  • Ameenii R.

    Have some of the best memories at this place; drove from Portsmouth, NH several times to eat at the gem. The concept is very nice, price is fair and the food is not only good but fun to prepare. A place worth checking in Boston

    (4)

  • Mark P.

    Let me preface this review with the information that I had a few drinks at the bar waiting on a couple friends... So yes, maybe I was a bit buzzed and maybe the good company of some friends swayed my opinion, but I really enjoyed my meal here! Sure, the food is really nothing special, but it was not bad either. I had them make me a cheesesteak which was actually damn tasty, as well as an odd mixture I threw together after a few more drinks. In general, the service was good, the drinks were good and the food was good as well. This surely will not be a foodie-favorite, but if you are looking to go out and have some fun with friends I think this is a great spot.

    (3)

  • Liz M.

    Good for groups if you can make an adequate reservation. It's raw, its really the pomp and circumstance of watching your food being prepared. I question whether the food preparation is in accordance to occupational health and safety standards but hey, you pay for show, right? buyer beware - i remember seeing a bunch of hairs in my raw seafood. i guess more protein?

    (3)

  • Apolinaras S.

    This place is just like any all you can eat Korean BBQ style place. Extra star for very fresh ingredients. Major star deduction for some nasty "service". You ask them not to "cajun" (aka burn) your food and that is exactly what they do - overcook it.

    (2)

  • Miriam M.

    For an American mongolian gril this place was pretty decent. They had a wide selection of meats and veggies and surprisingly seafood as well. I wasn't the biggest fan of the selection of sauces but they had other available spices to add flavor to your food. I was a bit confused as to how the sauce thing worked and whether or not you were allowed to have it added once they placed it on the grill. Either way I didn't like the way they cooked your food. After first placing it on the grill your food is only mixed up at the very end when they add the sauce which only gets cooked for a few seconds. My food also began to burn when I took up a smaller dish of food. I've been to Chines mongolian grills where I believe the food is cooked more thoroughly and the sauces are added at the beginning with water so they have time to simmer into your food. Overall it was a decent restaurant to go to but not the best mongolian grill I've been to

    (3)

  • James W.

    My wife and I came into this restaurant at 5:15 PM on a Sat. night. It had been quite a while since our last visit to this place, and our visit reminded us why it took so long to come back. The place was busy, but not jammed. We were told that it was a 45 minute wait so we put in our name and went to the bar. We had a few drinks while we were waiting and around 6:00 PM the bartender (Val, more about her later) checked on our table, the hostess came by and apologized and said she'd see what was up. This was the last time we saw the hostess. Now, all the time we were waiting, large parties(4 or more) were being seated with regularity as we watched from the bar. We had theater tickets and resolved ourselves to not getting dinner here, but ordered a couple of apps to just eat something. Nachos with chicken arrived cold, the most heat emanated from deep inside the mound of chips etc. The buffalo strips were also luke warm and the most heat there was generated by the spicyness of the dressing, certainly not an oven. So, the service truly sucked except for our bartender Val. Very attentive, mixed my wife's drinks to perfection, was cheerful and very friendly and all around a pleasure to deal with. What do I take away from this? Well, my wife and I dine out 2 -3 nights a week. We try different places and tend to go back to the places with the best service and food (naturally). So, if we're in town for the theater, we may drop into this establishment for a drink and see Val, likely the most customer friendly person in the place, but we won't come back for the food and we won't tell our friends it's a place to go unless we have a party of 4 or more since couples are definitely not thought of as worthwhile customers. These folks have 2 or 3 other restaurants of the same name and I just hope those are better managed than this one.

    (1)

  • Brian A.

    Heres a fun tidbit some of you may not know. During lunch, you dont have to pick up your food, THE WAITER ACTUALLY BRINGS IT FROM THE GRILL TO YOUR TABLE. mighty fine. The place was surprisingly empty come lunchtime, so our food got cooked and served immediately, which was great. Three stars for the lunch Dinnertime, however, changes the place dramatically. Its a lot darker, and its a helluva lot more packed, and the grill always has people surrounding it, so you will have a tough time to see if your food is ready. Seriously, its like the cooks hire people to stand around the grill, so the actual customers dont see them cook it. Its odd. But the foods cool. and the concept is cool too. However, I am not so keen on coming back here again. Its like a date that didnt go bad or good, just neutral; it was nice, and there is nothing wrong with it, but I won't exactly be dying to experience it again.

    (3)

  • Brotha L.

    This place was absolutely great, I first doubted it due to the fact that me and some friends had to wait a while before we get our table. Afterwards everything went pretty smooth the service was great an 8 out of 10, the food was somewhere around 8.30 out 10, and the atmosphere was definitely a 9 of 10. Compliments to the Chefs with the whole tricks and all, love it :).

    (4)

  • Victoria H.

    If you want to go to a place that make you feel like you are having a ball, and you can eat untill you fall asleep! then this is the place for you! the cheifs a really exciting and you get to see them cook the food you pick right in front of you! So what you have to get up pick out your own place and stand there at the counter waiting for your food to be cook. It's a place to kick your shoes off(but don't really kick off your shoes) this is the place where it's great to take your family friends and your lover, it's cool for everyone!

    (4)

  • Emma D.

    I mean it IS a buffet... but unless you're starving and this is the last $20 you have just don't bother. I got dragged here for a lab dinner, so at least it was free. You throw miscellaneous ingredients in a bowl, douse it all with a generic flavored sauce, wait in a long line to have it cooked, and then eat as quickly as you can just to repeat enough to get your moneys worth. BLEH. Service - well there wasn't much as we had to hunt someone down to get us drinks. We were more or less ignored after that, and I'm just glad that my boss decided to spring for a bottle of wine and give me 1/3 of it.

    (1)

  • Salvatore P.

    My father always told me never to say food is disgusting since there could be people who like it and that would be insulting to them. Well, he was right up to a point. He had never been to Fire and Ice. This is the exception to that bit of wisdom. This place is disgusting! Yes, I am a bit of a food snob but I can eat crappy food once in a while and enjoy it. This is absolutely inedible. The hygeine there is suspect at best. The sauces are gross bottled crap. The meats are bland. I wouldn't go near the seafood. The cooks cook everything on the hotplate exactly the same. So even if something only takes seconds to cook, they dont take it off until everything they put up is done, or overdone actually. So it is pretty much toast at that point. Not much else to add except that this place belongs somewhere on route 1 and not in the prime real estate of Copley Square. I only went because i was meeting friends there that love the place.

    (1)

  • Jay O.

    If I could give an extra 1/2 a star to get it to a 3 1/2 I would, but I can't so it's a solid 3. Fire & Ice is a take off on the classic "Mongolian Barbecue" concept of picking your own meats, veggies, pastas & sauces and having it grilled right in front of you. Think of it as a cross between a giant buffet and a Japanese tepanyaki grill. The upside of Fire & Ice is that the food is fresh and plentiful, everything from steak, shrimp, pulled pork and calamari. You name the protein and it's pretty much there (yes, even tofu). The veggie selection is just as plentiful and there are at least a dozen or so sauces and other condiments to slather in along the way. The combination and quantity (all you can eat) are endless so if you go away hungry or not pleased with the menu it's your own doing. It's also pretty affordable (~$17 per person) and entertaining. The cooks all have some variation on Ninja Spatula skills that include juggling, drumming, and food flipping that make for an entertaining time while you wait for your meal. There's a nice well stocked bar on the first floor that offers everything from drafts, frozen concoctions, and martini's and they are all priced at prevailing Boston rates (a house draft was $4.95, frozen daiquiri $8.95). Not cheap but not crazy. This is a great place for a birthday or large gathering as there is a definite casual vibe going on. There were lots of birthday's going on (complete with signing and cheering) and quite a few young kids mixed in with a predominately young crowd. The downside to all this is that this place is L-O-U-D in both the bar and dining areas. This is not a good choice for a 1st date location as you will be yelling at each other over the din the entire night. It's also a very long wait on a weekend night (2+ hours) to get a table in the dining room. The room itself is dominated by the large circular grill and is closely packed with tables. Forget about quiet intimacy here. The grill throws off a LOT of heat and when you couple this with a large number of folks in close proximity you can expect to be giving your deodorant a good work out. You have to be in the right frame of mind to get the most out of Fire & Ice. If you're looking for a fun casual night then this is a very good choice. If however you're looking for something a little less frenetic and quieter I might suggest Burton's over by Fenway Park.

    (3)

  • Sheena G.

    This is great place to eat with a big group or on a date! You can get creative and it's all you can eat. Awesome for Sunday brunch. It's a must try (at least twice)!

    (5)

  • Ann S.

    I absolutely adore this place. It's a great place to grub and have a good time with friends. The atmosphere is really loud and upbeat, so you don't have to worry about talking too loud and getting weird looks from the people around you. The food's pretty decent and the cooks keep you entertained the whole time you're there. It's a good place to go with a bunch of friends, a bit too loud for couples.

    (5)

  • Luca T.

    I went with friends and I really enjoyed the experience but the food is horrible and the cleanliness is lacking

    (2)

  • Jeremy K.

    this place should be called salmonella and diarrhea, but i just that doesnt pop as well with the tourist bunch. so when i had less than a good idea about how food is suppose to be prepared or whats expected in a sitdown restaurant, i would go for lunch,hell the office was a block away and the price for lunch was decent. heres the deal, pile a bunch of shit in a bowl, get some sauce, give it to a 'chef' and wait for stomach cramps to come knocking. did you know the average cooking time for broccoli is different then cooking pork? no? yes? you still there? well long story short, on a giant grill with 50 plus people's lunch all over it, youd think that the odds of getting a undercooked this or a burned that were a bit better then if they were working one on one. eeek! well anyway, chose to eat here if you want, im never going there again.

    (1)

  • L B.

    Sure there are lots of places to eat in Boston, and everyone has their favorite, well this is it for me. I have eaten here many, many times, even back to back days. The menu is what you make it, that's what I love about Mongolian style, but this place has kicked it up several notches with items not usually found on a Mongolian grill. The ambiance is not your typical Mongolian grill either, it's trendy and the music depending on the time of day could be all classic 80's, or your favorite dance mixes. But back to the food, so you want fish, got it, Steak, got that too. How about your own cheeseburger with all the bacon you want on it, and throw some Thai chili sauce on that too, yep I've had it, Awesome. Or maybe a Philly cheese steak with whatever other ingredients you want thrown in with it. Sauces, use one, or mix and match to create your own favorite, personally I like the sweet Thai chili sauce with a little BBQ and teriyaki mixed together. If you not a meat eater there are plenty of options for vegetables and fruits to get grilled up and of course there is a salad bar. I found the best time to go was between lunch and dinner. Lunch crowds can be heavy since they are right in the middle of the city. They do have a few other locations, I just wish they had one closer to me.

    (5)

  • Nick O.

    Went here with a small group on a Saturday at 10pm, we made reservations and were sat immediately. It was busy, people were completely around the circle where you bring your food to the grill so there was a small wait. We then got the food cooked, and went back to the seat. While eating our first portion the cook starts SCREAMING telling us the grill is closing in 5 minutes.. Why did they take a 10pm reservation if they close so soon?! The menu lists "Unlimited Trips" to the grill yet they are now closing in 5 minutes and all we hear is screaming telling us this.... Also forgot to mention that the food out was limited, they stopped restocking as if they were rushing to close and clean up. I have been many times and the food is wonderful here, its a unique experience, but I have to take off 2 stars for the poor and limited experience we had on a Saturday

    (3)

  • Youyang G.

    I came here for lunch on Black Friday, and I loved it. The price is very low (under $10) and the food is very good. There are many choices and sauces so I'm sure there's a combination for everyone. There were no lines and the service was excellent.

    (5)

  • Alain L.

    Fire and Ice is in a prime location, though the setup is a little odd. I walk around lunch time and NO ONE is downstairs. So I ask the desklady, "um, is something wrong? This place is empty?", she says smiling "Oh no, the seating and restaurant is upstairs, we get that all the time." So I head up to the restaurant, why have an empty downstairs, is it for overflow? Anyway Get up and meet a lively greeter who asks if I've been there before and I answer back with a lively...NO! :-D To my Atlanta friends, if you've been to The Real Chow Baby (dumb name), you've been here. The setup is almost exact, down to the circular grill. I get seated and the waitress, who was very cool, gives me the nickel tour. Basicallly you pick up a bowl, put some veggies in, put some meat in, put a sauce in, now take it to the grilling people. Easy enough. For lunch you can get a salad with it and it's all $7.95, not terrible in my estimation. If you've got the balancing chops and are not as clumsy as I am, pile that bowl as high as you can. Still the same price. My issue is that I didn't request a medium cook time on my steak and pork. So my food was little on the charred side, although edible. The decor is.....strange. Some industrial exposed metal. There are huge AC units upstairs blaring away, it's busy. Interesing place for certain.

    (3)

  • Marie J.

    I enjoyed the food here.. Even though later on I had an upset stomach... I thought the whole concept was different and very cool.. the service was descent, rough and tough muscle-bound lads,, the decor is veryy tacky which makes different than most places I've been to. Best sauce there is the G. Asian sauce, I wish they had a bit more seafood though.. Something I didn't like was the fact that my clothes afterwards ended up smelling like I just roasted over a firepit.. overall I had a good experience.

    (4)

  • Aaron C.

    Cmon $10 all you can eat college mondays! Not only is that a cheap eat in Boston, but it's an all you can eat! The place is pretty nice on the inside with its sparkly floor, disco ball, and matching furnishings. There's every kind of meat and topping available, and they have a little sauce bar. Throw all these together on the giant hot plate in the middle and you've got yourself a meal. Sounds easy because it is easy. They've got all the meats that you can imagine in an American cuisine, but the quality of them aren't outstanding obviously. It's basically the quality of food you'd find at any other cheap buffet, but without the diarrhea! Isn't that lovely. Although their choices of sauces are not the best at least they tried. Some of them taste the same though. But the sauces are what really make the flavor to your dish. That's the bad part. Everything in your dish will just taste the same. They have burgers too! When you get to the giant heat plate, it seems as if you're part of a giant conveyor belt, and ingredients are going off and on all the time. At least they try to clean it once in a while with a scraper. The food is really oily and greasy, but that expected. The cooks try to do little tricks sometimes too. Service is adequate and fast. I'd have to say that Fire & Ice is worth every penny on college night Mondays!

    (4)

  • Julia P.

    It's loud, it's crowded, and takes a long time. I'm okay with all three of those things as long as it's a Monday night which is college night: $10 all you can eat with student ID. Usually it's around $20. I would even suggest going during lunch time when it's less crowed and is $9.95 for all you can eat. I like the food EDIT: It's super crowed at night with bachorlette/birthday parties. I went here for my lady's birthday on a Thursday night and it was a 2 hour wait, and even if we were to wait, I'm sure the grill would be SO crowed it would take forever for one plate. SO! We skipped over to the harvard square location which wasn't crowed and the food was delicious.

    (4)

  • Lily C.

    Great place for poor students. Great to go to with a large group of friends to get rowdy. It's a nice all you can eat buffet with every possible selection of food from seafood to meats and everything in between. They cook it in front of you on this massive round griddle, pseudo-hibachi style, with a sauce of your choice. + It's decently priced for an all-you-can-eat buffet. + Sometimes the staff isn't very attentive. + Sometimes, there's a wait downstairs in the bar area. + Not the best ambiance, but a very cool buffet concept. * Reminds me of a more posh version of my college dining hall.

    (3)

  • B G.

    I was passing this place while visiting boston and im very happy i stumbled across it. You cant beat a 21oz fire ice iced tea for 6.99, and appetizers for 5.99 !!! Very affordable and great atmosphere. If you're in the area you wont go wrong by stopping by. If you like sports, the bar is full of t.vs with the current games on. By the look of the menu the better deals seems to be around lunch time.

    (4)

  • Chrissy N.

    This place is definitely a unique dining experience. You fill your bowl with all the raw ingredients you want and they cook it for you. If you're vegetarian, they even cook it on a separate grill. It's all you can eat, so if you don't like your first choice you get to try again. Downside- I don't like ANY of the sauces and it's really expensive if you go for dinner (not to mention you have to pay extra for the ice cream bar.)

    (3)

  • Candice B.

    Not a huge fan of the decor or the way the dining room is set up. I didn't like that I had to pick my own ingredients from a raw meat bar and to tell you the truth none of the other sections of deconstructed dishes were too appetizing . It was neat seeing the guys at the big round grill make everyone's food in lines though and the food in the end was very good!

    (3)

  • Kieren M.

    Went on my birthday for the second year in a row and I think it was even better than last year. One of my friends could seem to care less because he could only focus on drinking at some tapas bar that I had no interest in going to,but my other friend loved it. Only qualms we had were a lack of utensils and napkins at first but quickly realized that the waitress had a party of 27 to deal with as well who....wait....they were there on my birthday last year too what a coincidence.Overall I was pleased with the quality of the food and wish I could have ate more than the 2 rounds I had. I plan on going back soon.

    (4)

  • Richard D.

    I've been here about 5 times.... once was for a birthday on a saturday night and it was good... the wait was crazy! Not just for a seat but the grill... thats expected. I've been for lunch on a weekday and it seems thats the best time to go.. HERE'S THE WORST PART: I've been there 3 times past 9 and because they're closing the food selection sucks. I went to get a burger and there was none left yet 3 employees were standing at the grill waiting for they're burgers to cook! Thats a problem NOT only did they charge us full price... they rushed us and wouldn't even let us take the rest to go! By rush us i mean... they kept telling us they're closing and reminding us they close at 10 and not refilling our drinks! So if your going with friends for a fun night out... totally the place... if your going after 9 on a weekday or 10 on a weekend... SAVE YOUR MONEY!

    (3)

  • Aynsley L.

    I had a reservation here and it still was about an hour before we got in. There were other people that had been told a shorter wait time and had been there for over 2 hours. When we did it was pretty busy and the waitstaff seemed overwhelmed. They were out of a lot of the meats by the time they seated us and were ready. I mean, if you're going to make people wait that long, you should at least restock the food. On the upside there are a lot of combinations you can make with sauces, meats and veggies. However, even with all this, the tastes are still pretty bland. They also don't give you much for suggestions or combinations and the bowls they give you for the food are quite small. You can go up as many times as you want though. Overall, I don't think I would go here again.

    (2)

  • Michael G.

    I always thought that this restaurant looked really cool from the outside. When I went to Fire and Ice, I thought it reminded me of Golden Corral... its like a buffet, but just stir fry. If you go with a group and expect to talk to everyone while you are there... it is hard because everyone is always up waiting on food and no one is ever sitting down at the same time. i wasn't impressed after eating there...and yes, it is a restaurant that you smell like when you leave.

    (3)

  • Nick H.

    Came here for my 1 year anniversary with my girlfriend and it was great! Service was very attentive and the waiters working in the section we were sitting in helped each other out a lot. While one was getting us drinks, the other went to bring us fresh hot tortillas! Suggestions on drinks were great and the atmosphere was just as vibrant. The chefs were entertaining and energetic as well! It really brings something to the experience when you see them flipping the burgers through the air and interacting with the guests. Little loud for a romantic get-together but we really enjoyed ourselves. All in all a great time as usual! We'll be coming back!

    (5)

  • Sue M.

    Great fun concept...but the great stops there.... All the sauces taste the same. The food isn't bad especially if you love stir fry and like trying new meats and fishes The major problem aside of possible salmonella is smelling like a burnt onion when you leave. Also having to be close to a bathroom the rest of the night is not pleasant.

    (1)

  • Elena A.

    I would probably give this place more of a 2.5 but I rounded up because the people working there are rather personable. My server was pretty non-existent, but considering this place is mostly a self-serve, I didn't have a problem. I think my main problem is that I'm not creative enough for this restaurant. I usually end up using the same combinations of pasta, meat, veggies, & sauce. I've never spent much time in the bar and go only for the buffet upstairs. It's not bad, but I always leave wondering if I got my money's worth. For someone that wants full control over what they want, it's pretty good. The only negative I have to say is that sometimes the guys running the grill can be distracted and your food may not get the attention you'd hope it'd get. Overall, it's not a bad place to go for a casual meal with a friend.

    (3)

  • Casey Z.

    The food here isn't bad, dont get me wrong. If you like stir fry I would recommend it. I just dont see what the hype is about this place. It's decent food, thats all. Yeah there's a giant circular grill in the middle where some guys throw their tools around in the air, oooooooo. Dude my grandma can do that. Plus, they cook it however they cook it, which usually comes out a little overdone. I feel like i could cook this stuff at home, if i could cook, hence why i go out to eat. so all in all, it's ok, and thats it.

    (3)

  • Thana T.

    Deciding to hold a reunion of sorts here for 15 college-aged students didn't prove to be as much fun as I thought.. I called ahead. They refused to take my reservation request, instead telling me to come in and see what the wait was. Ok? Or you can tell me what the wait is NOW so I can decide whether it is even worth traveling to you. Upon arriving, I was accosted by the 17-year old hostess who wanted to know how many people I had coming. I told her, she told me the wait would be 20ish minutes. I said fine. 20 minutes pass and she refuses to seat us because we are missing 5 people. GAH! She tells us we have to wait an additional 30 minutes for an appropriate sized table . Ok, but what happens when the additional 5 people show up? Well then she can seat them seperately when they arrive. Doesn't that defeat the entire purpose? Whatever, we were hungry and someone was about to get strangled. So we accepted her offer. Condescending attitude and all. After a mediocre dinner, a clueless waitress and a deluge of high school girls tottering precariously around in their sequined dresses and 3-inch heels (Really though? It's not a club, calm down), I think I've solidly decided: NEVER AGAIN!

    (1)

  • Krys A.

    Went here on a double date, made reservations and got in there and seated with the quickness. Summer and their ac wasn't working, so that sucked! But the food and great margaritas made up for it. You pick and choose your meat, veggies, pasta, sauces, etc ... bring it to the grille they'll cook and mix it up for you and taaa-daaa GREAT SUCCESS!! I totally enjoyed my meal; Though my 1st round you would have thought I was trying to keep away vampires with the amount of garlic I put on my plate, needless to say i dumped that plate and went up for round two! Hey, all you can eat meat, shrimp, fish, etc?! You got to be kidding me! Great meal, just the way I liked it! We were all very satisfied... and we will always make reservations before going on a weekend. (tables are a bit close for my liking)

    (4)

  • Jen H.

    So... much.... food. For me, honestly, it's really not worth the price, because I usually only go up once, maaaaaaaaaybe twice, but then I don't eat everything that I've gotten. So, rather than pay the dinner price, if I'm going to go here, I'd rather go for lunch. Same great buffet, not full price. The lunch time crowd is more chill... but still can be a hella long line to get your stuff! We came on a weekend early enough that they had breakfast still out for the first little bit of our meal. That totally rocked. Breakfast food, and lunch food! The night time had a disco ball, and music was pumpin, people were actin as if they were in a club... it was fun. Good thing, you can try new stuff and if you don't like it - just go back in line and try again. Bad thing, when you leave this place you leave smelling like the food that was being cooked. My roommate has them cook her food in the back, separately -- what they do for people who are allergic to things.... b/c the big grill has everyone's stuff cooking on it at once. If it's really busy, you might get a tiny bit of someone else's food (i.e. random noodle or flying shrimp) so if you're allergic to something -- LET THEM KNOW. I think people go here more for the fun of the experience... rather than the food. The food is just OK nothing totally amazing to rave about.

    (3)

  • Linh P.

    Choose your own stir-fry! In a greasy, smoky, sticky establishment with fructose laden options for sauce! All you can eat meats from a chaotic buffet bar with questionable sanitary upkeep! Pay $20 to have someone cook it up for you on a communal grill. And go home smelling like you've just worked the line at a dirty soup kitchen. Just say no my friend. Why do this to yourself?

    (1)

  • Howe L.

    It's an intriguing experience to hear about: buffet style food cooked on a massive Mongolian grill with a club-like feel. But experiencing it in person is another story: long lines, smoky air (i.e. you wont be able to breathe and your clothes will stink very bad), messy food area, and messy service. Above all, the food quality is nothing special (aka saute some meat and veggies and drench with some sauce). Give it a try, if you've never been, but I won't be going back.

    (2)

  • Anne H.

    It's a fun place to eat but the drinks are really watered down. Stick with beer. As a vegetarian, I am a little concerned that they don't keep the orders separated far enough while they are cooking to keep meat from coming into contact with my veggie bowl. I also doubt think they clean the grill well enough to meet any vegetarian standards. But I figure this probably happens in the kitchen in any restaurant, the only difference here is that I can watch it. And I know this is a bit whiny, but I REALLY wish all-you-can-eat places would charge a lower price for vegetarians (like the kids or seniors rate). Meat is expensive and I never feel like I get my money's worth at buffets.

    (3)

  • Scott F.

    I love the mongolian barbeque concept and Fire & Ice has a nice selection at the buffet. But the atmosphere is so ridiculous that it knocked 3 stars clean-off of the rating. I felt like I was at Chuck-E-Cheese's or something. It was full of kids who seemed like they couldn't be older than 18, and the cooks kept singing happy-birthday ad-nauseum to anyone. Reminded me of that simpsons episode where Homer and Marge go to "TGI McScratchy's - Where it's always new year's eve". Marge: "It must be so nice to ring in the new year over and over again" Waiter: "Please kill me."

    (2)

  • Janet X.

    It's very rare that the service of a restaurant is so horrific that it completely trumps any of the merits of the food. I came here with a larger group the day after a big college event. There was eleven of us, and we made a reservation for ten o'clock in the morning. When we made the reservation, the front desk was completely dead set about us getting there on time. Fine, I understand, so all of us arrived by ten-fifteen with the exception of three people, who were looking for parking. When we requested to be seated, the hostess said, "Well, if they don't show up, you will still be charged for eleven." All understandable, if this was a nicer restaurant that was simply teeming with people in line for tables. THERE WAS NOBODY IN THE WHOLE PLACE. Also, when we finally got upstairs, the room was legitimately freezing (as in, we had to put on our coats and scarves to be warm enough to eat). There was only one cook on duty so all of our dishes took about fifteen minutes to make, even though we only asked for simple breakfast stuff. Since this is a make-your-own kind of buffet, I can't even speak to the food... I guess they did a good job laying out strawberries and mushrooms? Anyways, definitely would not come back again, especially with so many better restaurants in the area.

    (1)

  • Anthony ..

    This place is one of my favorite places when im in the boston area. It has good prices if you eat alot and has ok prices if you dont. Its really cheap though for kids. Only $6. I enjoy pairing my meal with different iteams and sauces and seeing it get prepared on the grill. My only compalint is, well i get a little grossed out by seafood, crab and lobster. So when they prepere my meal I noticed they touch the crab legs with the same spatula that they touch my meal with...without cleaning it.

    (4)

  • Renee G.

    No matter what you put in your stir-fry, no matter what sauce you choose, everything winds up tasting the same. Because everything gets tossed onto the same, dubiously clean grill, and frequently, side-by-side dishes get mixed together. Furthermore, beef, chicken, seafood, vegetables, and whatnot are all tossed onto the grill at the same time, and yet in a real-world environment, beef, chicken, seafood, vegetables and whatnot do not have identical cook times. So some components are overdone by the time other components are cooked through. Not exactly a recipe for a delicious dinner. They do have a cute brunch concept - in addition to their regular set-up, they offer pancakes and omelets. However, I wind up sick almost every time I go here. No thank you.

    (1)

  • Aaron F.

    Was visiting from out of town and my friend took me here. One of the most intriguing places I have ever eaten at. All the food you can think of, they probably have it.

    (5)

  • Rachel S.

    This place is DARK! The lighting makes me feel like I'm at a make-out party. And at Fire & Ice, it's pretty crucial to see your place since everything on it is thoroughly mixed. If you're not careful, you could accidentally eat a piece of chicken instead of a mushroom!! But, since everything you eat at F&I tastes the same, it won't be THAT big of a loss. Really, everything tastes exactly the same. All the food is cooked on a huge grill and College Night makes me semi-ashamed to be attending a major university in Boston. Still, I come back. And I continue to come back. Its a good place to go in a group if you're looking to have a nice time as opposed to a 5 star meal. You technically get to eat exactly what you choose. If my friends/family wanted to go out for a pretty casual dinner, I wouldn't suggest Fire and Ice. But if they wanted to go, I wouldn't object, either. As long as it's college night or if they're paying. Right?

    (3)

  • Michael M.

    You definitely go here for the experience. The food is average at best. Even though there are some good drinks (in particular I like the Ice bowls and Fire bowls), but it will cost you a arm and a leg for them. Recommend if you've never been but I wont be frequenting Fire & Ice too often.

    (3)

  • Courtney H.

    This Fire & Ice is not designed as well as the Harvard location to accommodate large groups, but otherwise my time there last night was great. The food is delicious and really gives picky eaters and people who like everything a chance to make something yummy. (Note: In case it isn't obvious from my other reviews, I am in the second category.) Everything I ate was tasty. I had the chocolate fondue for dessert and it was awesome. I'm adding a star just for that. Someone asked why anyone would have a birthday dinner here. Well, my dinner last night was for my birthday, and the answer is that I wanted to invite a lot of people and everybody likes different stuff to eat. I must have heard 'happy birthday' sung at least 10 times. However, nobody sang it to me!!! I was so relieved.

    (4)

  • William C.

    Let me start off my saying that I've been going to Fire n'Ice for years and I've always had A++ food, service, and experience. But today had to be the a fluke... I hope. It started with the hostess, we walked in and were told out was a 40 min wait which isn't unheard of. An hour later and still waiting I asked how much longer. By this time there are over 6 groups of various sizes waiting. People are leaving but the people allowed up are sporadic at best. After another 20 min she informs me that they're not telling her when the tables are open. After finally being allowed up we're greeted by a server with clearly too many tables. Getting our food was no better, both of our food was burned. Deciding to cut our losses we asked for the check which took another ten minutes to get. I asked for the manager to scan my rewards bar code, another 15 minute wait to only be berated by the manager for trying to use the first tune $10 off after I clearly asked just to have it scanned for points. This manager clearly had no control at all of the restaurant which isn't like fire n ice at all. Going to have to find a new place to go if this is how things are going to be.

    (1)

  • Jenny L.

    STOP. Don't even think about it. I don't care if it sounds like a good idea or you think it's a great deal. Save yourself the torture and just don't go there. I had lunch here since it's close to my office and I have some coworkers who actually think this is the best thing ever. Well...if you value your taste buds, you're time, and your money, then go somewhere else. We got there early to beat the crowd (yes, there's actually a crowd at lunch time) and right away I was a little wary of what my experience was going to be like. The tacky decorations and vinyl booths (with tears in them no less) were really killing my appetite before I even went to the buffet. And for some reason, the whole place just smelled funny. The waitress was nice and gave us a quick tour of the buffet. Even though we were one of the first people there for lunch, all the food already looked like it's been sitting there for hours, and frankly, tasted like it too. I mean, if you're going to call it green bell peppers, it should be green, not green with hints of yellow. And the wilted spinach?? NOT GOOD. While where was a decent selection of sauces to choose from, none of them tasted that great. So you're probably thinking now...wow, this sounds horrible. But sadly, it only gets worse. The cooks were rude, obnoxious, unprofessional and really shouldn't be allowed to "cook." My pasta and calamari were crunchy and my meatballs were burnt on one side. I understand that you're trying to cook for 20 people at the same time but can you at least stir my food once in a while? I am NEVER eating here again.

    (1)

  • Bridget C.

    seriously, flashbacks of my college dining hall experience -- except now i'm paying $16.95 for it. if you are the kind of person that has food allergies, bringing your epi pen is a must! all the food is cooked on the same grill and is often mixed with the same utensils. sometimes you even discover a mysterious somethin' somethin' from someone else's dinner has accidentally been your dumped onto your dish. i'm allergic to fish and apparently some fish contamination happened to my food while on the grill because after i ate my meal, my upper lip swelled up. the environment is also very college-y with tons of undergrads. overall the food is really eh. neither here nor there, good nor bad although the service is el terrible; we had to chase down our waiter whenever we wanted more soda or water. i saw a fondue dessert on the menu that looked somewhat appetizing but i doubt i'll be back to try it. sanks but no sanks!

    (2)

  • Lorenzo D.

    The idea of the restaurant is definitely what initially attracted me there. Come to think of it, I never heard anything about how good or bad the food was, or maybe I was told but just paid it little mind as the idea of picking out my food and having it cooked right in front of me grasped my ever short attention span. Regardless, on my first visit up to Boston, this was a must for me. After walking around the city under the crushing sun all day, I was impatiently looking forward to our sit down, air conditioned restaurant. I really jinxed that one, didn't I? I can't speak for the restaurant year round, but as far as when I went it was about 85-90 degrees out and they merely had a few windows open. That just doesn't cut it when you're sitting 10 feet from a huge hibachi. Whatever, I'll live. On to the food. The selection was actually pretty good. There was everything from Burgers (Turkey and beef) to sausages, all different types of sea food, chickens, sliced steaks, salads, etc. To top it all off, there was also a "sauce bar" of sorts, with about 12 different sauces you can have them cook your meal with. Now this is why I came here. The idea of being the chef without doing the cooking really appealed to me. A little bit of this, a little bit of that, and then just pass my bowl to the chef and he'll do the hard work. After packing as much food as I could into the tiny sized bowl (If you have a good sized dog at home, think of it about 1/4 the size of it's food dish), I brought it up to the counter. The chef promptly grabs it and starts cooking (You're supposed to stay right in front of where your food is being cooked, so they know who belongs to what food). The first thing I noticed by the time I sat back down with my plate was that no matter what type of food we got (I was there with 4 others, who all brought up different food items but at the same time), everything was put on and taken off together. It didn't really seem like it was cooked per order, but rather just a "Alright, it's been about four minutes, let me get these guys outta here" kind of manor. After a few trips and a few different plates of food, I deemed it safe to say that the chefs weren't exactly there for their cooking skills. I realize it's a hard concept to cook for that many people at once, but not THAT hard. When it comes to how my food is cooked, I'm very lenient. Seriously, if I order a burger or steak at a restaurant, when I'm asked how I want it, I just tell them to make sure it's neither raw, nor hard. As long as it falls between those options, I'll have a smile on my face. Yet, at Fire and Ice, it seemed like every plate was either way under cooked, or far over cooked. I barely ate much of anything. The reason I am giving this a 2 star rating is solely because when we got the bill, I didn't feel like I was shafted for what I ate. It was very inexpensive, which, in fact, perfectly coincided with the food I so reluctantly choked down. Oh yeah, I forgot to mention. At the time I went it wasn't even busy. I would hate to see them during a rush. All and all, I don't think I'd ever go back there again. I'm not sure what else boston has to offer, but I would rather pay $15 for a standard buffet with food sitting under a heat lamp. Fire and Ice was a unique experience as far as the restaurant business goes, but let's be honest.. unique doesn't always translate to good.

    (2)

  • Bradford M.

    Fire & Ice is one of those places (we called them Mongolian barbecues where I grew up) where you have a great big variety of uncooked ingredients and sauces laid out in salad bar form and you have to put your own meal together and take it over to the grill guys to cook it for you. It can be fun or annoying depending almost entirely on your mood. I go there once every week or two for lunch simply because it's directly across the street from my office. I get exactly the same thing every time (because I've figured out how to not screw it up), so the only thing that varies is the service. But boy does it vary. Let me say first that the servers and grill guys are always pleasant and smiley. The problem is that they have monster turnover (so few pros), and a staff that's much more focused on having fun and BS-ing with each other than with doing their jobs. I'm sure it's a really fun place to work, but that makes it hit-or-miss when you go there as a patron. If they don't get distracted they do a great job. But if they're all having fun playing grab-ass in the corner (as my high school gym teacher would say), you may well get ignored for a while. I hear their margaritas are good, but I don't think I've ever been in for dinner, and I am a good boy and stay dry during lunch, so I can't chime in directly on that one. They do have a full bar, which I should probably take advantage of sometime. So consider this my most neutral review possible. A true 3-star.

    (3)

  • A P.

    Fire and Ice is kind of gimmicky, kind of touristy, but still fun. I really, really love stir fry, so this place is heaven for me. Plus, my friends and I still have our college IDs, so it's also reasonably affordable for us. I like the idea that you can pick out whatever is in your stir fry/burger/whatever and deck it out with a sauce. I like trying weird new vegetables and combinations with rice and pasta and seeing what comes out. Usually, the food comes out pretty good. I do recommend picking thin pieces of meat, or quick-cooking meats like shrimp if it's busy, and then making sure everything is well-done before you leave the grill area. On a busy night, the chefs are swamped, and you might need to toss it back on the grill for a few more minutes. And watch your sauce, since I did once have a busy chef put someone else's mesquite sauce where my teriyaki sauce was supposed to go. Try going on an "off' hour if you're a picky eater. I also recommend staying away from the salads, just because the risk of cross-contamination with all of the raw meat seems a bit too high for me. (The salad bar is about 5 feet from raw chicken, shrimp, fish, and ground beef- all of which end up with their tongs floating in the middle of the food.) It's a flawed gimmick that's prone to mistakes, but the fun tends to outweigh the problems. It's great for parties and groups, because it provides an instant conversation starter: "What did you make?"

    (4)

  • Stuart A.

    This place is great!!! Great entertainment, descent prices , and good food. The staff is very friendly ans make you feel included in the fun they are having. The bartenders know how to make drinks and they aren't to expensive. Don't forget, never wear a long sleeve. You'll get hot.

    (4)

  • Michelle L.

    I have eaten at Fire and Ice multiple times and enjoy the food that they offer. SO much so that my husband and I had decided to have an after wedding luncheon for some friends and family there this past Saturday. I had called and spoken with the hostess two times prior to arriving on Saturday. I was told that our party of 40 would have space enough to spread out at their individual tables and pay their individual bills. HOWEVER upon arrival we experienced almost the opposite. Our guest were refused bar service and then refused the ability to choose their seats. They were corralled into two long tables with barely enough room to sit, not to mention eat. After much griping from my Maid of Honor and Head of Security (aka bridesmaid) to get them to even cooperate with our requests. In the end all were fed and drank, but a very nasty taste was left in the mouths of all...

    (2)

  • Deb L.

    This place is perfect for 2/3 couples celebrations! The staff is very friendly and entertaining. The food is perfect for every pallett, where you create your own meal. Your group stands around a huge grill where the chefs saute your meal. Plan for a night of good food and good fun!

    (4)

  • Corey G.

    The idea of the restaurant is awesome, choose exactly what you want to eat but have someone else cook it for you. The reality is I think I'd rather just stay home, save the money and cook it myself. The bowls are small. It makes me nervous seeing uncooked food out in the open and on ice, all I can think of is food poisoning. I just become overwhelmed trying to figure out what I want so I usually end up with noodles, chicken and broccoli...then I get made fun of by the cooks cuz I have nothing on my plate.

    (2)

  • Jennifer L.

    I used to like this place, but why, I'll never know. My last trip there was anything but good. There were pieces of raw meats mixed up in the raw veggies, the sauce station was sticky mess, and my plate of food ended up having random pieces of shrimp in it - besides the fact that my plate was just a greasy mess. Gross.

    (2)

  • Krystle V.

    This is a cool place if you've never been here. It overwhelming if you don't know what your doing. The food is good as long as you don't over do it on the seasoning fyi. Great music and vibe to say the least. Will go back. O yea, if you like attention go there on your birthday!

    (4)

  • Dave M.

    good bbq selection. make it tasty and you will like it.

    (4)

  • Ben H.

    A fun/creative restaurant experience. Think buffet meets Benihana's. You use little metal bowls to select from various meats, veggies, noodles, and sauces. Then you take the bowls to a large round "bar" in the center of the restaurant that has a gigantic round grill in the center with multiple cooks/emcees who greet you, crack jokes, force you to sing Happy Birthday, etc--oh yeah and they grill your selection up for you. Very fun. If you're afraid of food-borne illnesses or phobic about germs (you DO carry around raw meats), then consider yourself warned. Otherwise, you'll enjoy yourself AND lots of food. There is no limit on the number of times you can visit the grill.

    (3)

  • George G.

    This place is great. We went for the lunch special expecting a lot of the better meats to be reserved for the dinner prices. Boy were we wrong. There was every type of seafood and red meat I could think of available. Their sauce and seasoning bar was excellent and can suit anyone's taste. While waiting for our food to be cooked on the grill, we headed to the salad bar to make ourselves feel better by eating "healthy." That ended rather quickly when our food was done cooking. Service was excellent too. Our waiter kept us entertained and the servers kept checking in on us and taking away unused plates. They have great specials and a check in offer! Will definitely revisit when in the Boston area

    (5)

  • Amaryllis R.

    I'm not sure how to really feel about this place. The best way I can describe it is Dave & Busters (décor) meets Benihana (concept). In theory, this place is fun- but I ended up not really satisfied with my food. And it felt like the fun of a sit down restaurant (leaving the work of creating and cooking a dish to the establishment) is kind of blurred here. After being seated, you are given a large white bowl. You are instructed to gather meats, starches, veggies, and a cup of sauce from buffet style stations. After gathering your ingredients, you bring it over to the cooking area. At first I thought I could be super creative, and really make something tailored to what I like, but as mentioned before- I wasn't happy with what I chose (and quickly realized I'd be a terrible chef). For the creation part of this dining experience, I really wish they offered some guidance- perhaps some recipe ideas and suggestions posted around the buffet stations. Once you head over to the giant cooking area, knowing what to do next was hectic and super confusing. My friends and I went on a Sunday night, and the area around the cooking area was packed. We ended up just kind of standing around, not knowing what to do. There really should be one person stationed there to help people find a spot. Once you do get a spot, you wait for the cook to take your food. At any other hibachi style restaurant, there is some entertainment to go along with watching them cook. This is lost at Fire + Ice. There are no tricks, nothing that makes you go "oooh" and "ahh". It was so lackluster, I left my food with my friends to go sit down at our table- because there was literally nothing to see. All I remember is the cooks yelling at each other, playing fighting here and there, and talking sassy to guests. All things I can see on a NYC subway ride. Boring. The two saving graces were awesome giant drinks and an ice cream sundae bar. Despite not being thrilled overall, I would go back if it was with friends. Now that I understand the layout and flow of things, I might be happier the second time around.

    (3)

  • Madison M.

    So my boyfriend (who works in the building) and I went to the new opening of the downstairs bar at the Berkeley location. The manager, I believe, had gone around to businesses in the building and passed out coupons for free food and drinks on their soft opening. When we get there we were seated promptly. Our vouchers said "free food and drinks", so we asked our waitress to verify this before we ordered. She verified and said we had full access to the drink and food menu--no limit (we double checked this as well, because it seemed too good to be true). She again verified we could order whatever food or drinks we wanted and it would be complimentary. So we go ahead and order drinks and appetizers. We are warned that the kitchen is working with the new menu but is backed up so our food would be "shortly" delayed. So we go ahead and enjoy our drinks and wait for our food...and wait...and wait... An hour and a half go by and finally our waitress, brings out 1 of our 3 appetizers. We are told one of the appetizers we ordered was no longer available. You couldn't have informed us of this an hour ago?? The second just never comes and the one she brought out was cold. At this point I just want to leave and go home. Our waitress brings over the check and we slide our vouchers inside and leave her a nice tip, even though our meal was supposed to be free. So as we walk out of the restaurant, our waitress comes yelling behind us that we didn't pay our bill. We remind her again about the vouchers and she says that was only good for "one drink and one food item". I was furious, because we had taken such precaution, asking multiple times the status of the voucher before we ordered anything. They called the manager down which was ridiculous and caused a scene at the busy entrance. He honored our vouchers and let us leave. First of all, the staff was completely unprepared for the night. There was multiple times I saw staff members sit behind the bar and eat/drink and stand around. The kitchen seemed to explode at the site of a new menu and was horribly unprepared. My understanding is a soft opening is for the business to test their product and introduce their new concept. If this was what they were striving for, they completely failed. It was one of my most frustrating dining experiences, thank goodness I didn't waste my money here!

    (1)

  • Anirudha B.

    Firstly, the college ID nights(Mnondays) are a great deal ! It is VERY IMPORTANT that you get your sauces right for the flavors you desire!

    (4)

  • Kathy S.

    My brother took my boyfriend and I to this buffet but it was such a different experience than any other buffet that we have been to. There is a huge grill that everyone stands around to get their food cooked. Its unlimited food with all types of meat, seafood, pasta, vegetables, and rice that you can think of and all types of sauces and spices that you can choose from. You literally have to come here with an empty stomach. It was so delicious and we had so much fun! The guys grilling were very funny and friendly. Definitely will be coming back when I come to boston.

    (5)

  • Ellen H.

    Fire + Ice has a grown up new venue, and it's hotttt. Or is it cool? Either way, it's sleek, sexy, and attracting a new crowd to what used to be a "young adult" spot. Under FiRE is the aptly named modern, trendy sister restaurant and bar, located directly under the Berekely Street location of Fire + Ice in Back Bay, Boston. The Marcia to F+I's Jan Brady, under FiRE's tagline is "grown up, not buttoned up", and it delivers. A zig-zag white marble bar pays homage to the traditional sharp edges of F+I's branding and mirrors the flame logo of under FiRE. Decor is minimalist chic, with space for 80 spread among hightops and low tables, and 15 at the bar. Pendant lighting gives the sophisticated aura you seek 'round these parts with enough light to read your menu sans iPhone glow. Director of Operations Raf Barbosa put all servers through a six-month craft cocktail training, which you can taste while sampling the diverse options on the drink menu. Blackberry moscow mule was superb, with strained blackberries (!!) and served in the traditional copper cup. The Fire Tea really was an unexpected twist on the Long Island, with a pink color and a light flavor that is way, way better than the usual extra dose of pre-packaged sweet and sour mix you find at most bars. Food-wise... well, come hungry. You'll want to try everything. The buffalo calamari is to die for, with a blue cheese dip that has just a hint of sweetness. Definite must-try. The peruvian chicken and gorgonzola quesadilla was delicious and I loved the sauce drizzled on the plate. It would be fantastic with a creamy balsamic, but for a bar to be getting that particular that I'm seeking the appropriate food pairings for peruvian chicken and gorgonzola? I'd say that's a good problem to have. Service was excellent, experience was great. Under FiRE really is a brand of it's own and destined to be a huge success. Can't wait to go back to try the tacos, or burgers, or sweet potato tater tots, or literally anything else on the menu. Yelper tip: bathroom is upstairs!

    (5)

  • Mozy Y.

    Customer service was great from the time we walked in until we left. All of the staff were very accommodating and helpful. They had even more choices in their topping area then the last time I've been there, which was Awesome. Ciara was a great waitress , personable and happy to work there.

    (4)

  • Adria K.

    My husband and I love this place. There are seriously so many different options as far as meats, veggies, seasoning and sauces (you create a bowl of what you want and they grill it in front of you). I absolutely love the yakitori sauce and that they have fresh garlic and herbs that you can top your bowl off with. My husband loves their shaved steak option and also that he can have a burger cooked up for him with a ton of cheese and bacon on top. If you go for a weekend brunch, they also make omelettes, crepes and pancakes right in front of you (in addition to their bowls). Great place for kids too as the chefs are very entertaining!

    (5)

  • Aimee L.

    This place was so gross. There was an uncleanly atmosphere, and I figured douching the food into the FIRE PIT would have killed all the germs, but I still felt like I was eating something VERY unsanitary. What was really disgusting was the fact that somebody else's order was spilling into MY ORDER!!!!!!! WTF!!!!! Also, the food was NOT hot when it came out, so who knows if the fire pit killed all the germs in the chicken. Also, I saw a kid SNEEZE into the noodles... it was super disgusting, so I'm not going back here again.

    (1)

  • Jessica F.

    I am a huge fan of any place that lets me pay 1 price to eat big burgers, tofu stir fry, and any other sort of crazy thing i can imagine. I will cut a great deal of slack for not being the best ever because i love to eat! The food isn't bad either! it's not the best, but it could be a lot worse! The one thing i would like to point out to all of you, though, is that I am not an employee of Fire and Ice. I never have been. I never will be. To all of the mothers whose children would like a certain food Item that is no longer there, I say "I also noticed that and was disappointed" please do not approach me and make this comment and wait for me to scamper off to do your bidding. especially after i say quite clearly that i do not work there! I wouldn't have such a problem with it if this had only occurred once. This.happens.every.time. I hate to give a restaurant 2 stars because the people that frequent it are nearly brain-dead, but too bad! go to Harvard Square. Everything's nicer in Cambridge.

    (2)

  • Megan B.

    Overpriced, too college-y, unsanitary, overcrowded, loud, ...generally god-damned annoying! The all-you-can-eat /engineer-your-own-stir-fry template is ok for the occasional cheap lunch, but for $16 I could have a decent meal that wasn't cooked on a giant communal ring of random ingredients, avoided the awkward eye contact with other patrons as I supervised the cooking of my food, and not have had to deal with the "chefs" making lame jokes while we stand there stupidly, waiting for our food to cook. This place is hokey and really, really lame. It had a 90 minute wait when we visited (my friend had made a reservation) and I just do NOT understand why. I guess if you come here and just want to eat 5 lbs. of mahi mahi and shrimp for $16 it MIGHT be worth it...but I would rather spend my money on quality, rather than quantity. And when I say this place is too college-y..I am less than a year out of college. So, yes, this place has a very immature vibe to it.

    (1)

  • Elle E.

    I have been here for lunch over 50 times since I work accross the street. They offer burgers and should have a veggie patty, but let me get into the real problem. I get pasta and they burn it 100% of the time since they don't give inidividual service, so when the person next to me's meat is done cooking they take off my BURNT pasta and veggies. This happens even when I ask them to remove it sooner, because they're too busy to remember. And like clockwork 90% of the time, my stomach cramps up about 1.5 hours after finishing my lunch. I don't know if it's the oil they use or what, but it's not comfortable for my coworkers to hear my tummy rumbling in the afternoon. If you want lots of food for little money and don't mind a tummy ache afterwards, then go here.

    (2)

  • Lauren V.

    I don't see why everyone is giving this place such terrible reviews. It's $16 for unlimited trips to the buffet, people. Don't expect fine dining at that price. The cocktails at this place are pretty tasty and depending on the concoction you develop at the buffet between the meats, veggies and sauces- your meal has the same potential. Using your own creativity can be a fun approach and if you discover that you really suck, order off the menu or try again. The cooks I have encountered here are generally very lively and jovial. Bouncing around, flipping the food, joking with the customers. Makes standing at the grill enjoyable as you salivate over your meal's potential. Don't make this your primary destination and don't expect a five-star (or even three-star) experience and you won't be so disappointed.

    (2)

  • Laurie W.

    I thought this place was horrible. I went for brunch with a friend of mine who goes to school in Boston and had gone here for dinner, but never brunch. The "do it yourself" concept works for dinner, I guess...I've been to similar places and had a grand old time, in spite of weird worries about the raw meat and what have you, but breakfast food was a different story. This was, without a doubt, the worst pancake I have ever had. Now, I don't really like pancakes very much, but hey, pick your own stuff to go in it! Sounded cool to me. But this one collected all the stuff you put in your bowl - berries, brown sugar, M&Ms, geez, I don't remember what all they had - and plopped it right in the middle as it cooked. So it was this huge pancake with a gloopy center with a bunch of stuff in it. Tasty, right? No. The pancake part was absolutely bland. I could have chewed on my Sunday Globe that I brought with me and had perhaps more of an explosion of flavor in my mouth. I don't remember much about the other food. I think there were omelettes. I passed. And many pastries, and fruit. The dining room itself is very colorful - jarringly so at breakfast/brunch time. Then, friends, I'd like a lot more simplicity, some coffee, and some eggs. That's it. The service was underwhelming, and the sugar high from the assortment of ready-made offerings a bit insane. When we left, we were half-joking about feeling immediately diabetic. Not good. I don't understand the people who complain about coming here at any time of the day or night voluntarily and then having to "cook their own meal". That's the CONCEPT!!! I knew about it going in, so that didn't concern me...but it was what I was having cooked for me that I objected to. Ick, all around.

    (2)

  • Garth S.

    By all means, go to Fire & Ice if: [check all that apply] 5. It's your work associate's birthday and no one can agree on a place for lunch; 4. You're having dinner with a bunch of people you think you used to like whom you now see once a year but you can't remember why you were ever friends; 3. You don't mind paying for the experience of forcing chunks of barely refrigerated, rapidly decaying animal flesh, bean sprouts and green peppers into a tiny bowl and watching a teenager from Quincy spatula your meal around a communal grill; 2. You enjoy trying to identify the random pieces of other people's meals that end up on your plate after said spatulaing around said communal grill; or 1. You're OK with smelling like a Mongolian barbecue for the next three days.

    (2)

  • Henry M.

    I don't get it. If I want to throw a bunch of stuff together with sauce and stir-fry, I can do that at home with much greater convenience/hygiene/efficiency/cost-effectiveness. Perhaps its fun once or twice, but ultimately its just a gimmick. I'd much prefer hibachi, shabu-shabu, korean BBQ, or fondue (along the lines of cook-your-own-food venues). If anything, I like the downstairs bar - good place to meet up for some appetizers/drinks.

    (2)

  • Jonathan H.

    Not a fan. Was there with a wedding party. They tried to cram 40+ people into a hot corner. We tried to sit spaced apart better and they got pissed. Our drinks took 20 minutes to arrive. I won't be returning.

    (1)

  • Sara L.

    2 stars but closer to 3. When I was in college, Fire and Ice was the coolest place ever. What a treat! I can remember the thrill of being able eat anything besides cafeteria food or pizza, and to eat a lot of it!--well, it was something like a 19-year-old's heaven. I recently went back on a visit to Boston, and there were a few things I noticed to be different. The loud, blaring, music was one. Did they used to play it so loud? Was I an old fogey? Why couldn't I hear my friend talk? He was two feet away from me! Also, what was with the loud, drunk kids in the place? My face wanned as I realized that they, too, were college students, probably celebrating a night out, the only time that month that they'd eat something that cost more than $3.85. Back in the day it wasn't so crowded, and they let me cook my own food. I remember how hot the grill was, the thrill of the sizzle when the meat first hit it--I even have a picture my ex took of me, where I'm proudly holding those gigantic spatulas, sweating, beaming. I remember coming up with great concoctions like seafood and sausage with marinara...exceptional stir-frys...it was so exciting. I even had held onto the dream of serving some of their crazy-rich chocolate cake one day at my wedding. Well, like most nostalgic expectations, my trip back just wasn't the same. They were too busy to let me cook it myself, my friend's second concoction was miscalculated (read: not tasty), and worst of all, they changed the brand of cake that they served! Either that or my college student taste buds were so taste-starved from eating cafeteria food, that now the difference seemed chasmic. Either way, I'd go back. How could I, you ask? There are some things in life that you just want to relive, over and over. Like overpriced deli sandwiches. Or greasy delivery pizza. No one knows why, but Fire and Ice remains entertaining...so be it.

    (2)

  • Shane K.

    Fire and Ice isnt exactly the place to go if you want gourmet cuisine, however if your like me (cheap), this place hits the spot just fine. I must admit i expected the place to be a little fancier being that it is in the posh Park Plaza area of town. The decor inside is kind of dark and dingy but the real reason for coming here is to stuff your face for $15! They have everything from salad to seafood to sirloin and a nice array of accompaniments (spelling?) and sauces and it is fun to watch the crazy little chef that works there toss food in the air and dance and sing while hes cooking.

    (4)

  • Nic A.

    I have some friends who are obsessed with this place. Frankly, I don't see the appeal. The grill workers might be entertaining to all the teeny-boppers running around with their little metal bowls, doing the dance moves to the Miley Cyrus song blasting through the restaurant speakers. I've also been to school cafeterias with a better atmosphere and food. I highly recommend this restaurant to anyone under the age of 16. And to all my friends who actually like this place, you're on your own.

    (2)

  • Christina O.

    Fire and Ice is pretty much an American version of Habachi, with a bigger variety. While it's great to go for lunch time for the unlimited trips for $10, you have to factor in the time that it takes. I've been to Fire and Ice at different locations, but it seems like the service at this particular location is the absolute worst. While at the other locations, the servers were slightly delayed with drinks and checking back up on their customers, I simply cannot understand why. The customers are responsible for choosing their own meats, veggies, and sauce. How difficult could it be to fill up waters and grab drinks from the bar if that is your one and only job? Also, picking out your own creation can be fun but can also lead to the possibility of having a barely picked at plate that you had to wait in line for ten minutes to cook by the "chef" who is half preparing your food and half pushing off the burnt crust leftover from someone else's dish. This explains my "no" to the question of whether it's good for groups-- unless you and your friends don't care to eat at the same time. My boyfriend and I went and had two plates and ended up staying for an unplanned hour. The entire staff was too occupied dancing and singing to the current top 40's playlist that was blaring throughout the restaurant, and I don't mean the cool, fun dancing/singing that waitstaff entertain you with. The only entertaining part about it was that watching the staff was similar to watching a trashy reality TV show where you can tell everyone is hooking up behind the scenes, which is fine seeing as I don't care about my server's personal life. I just want some damn water. Personally, I'm a server myself and have been for two+ years. Therefore, if you're coming to enjoy fine dining with great service -- not your best bet. If you wear Ed Hardy and enjoy eating in a club like atmosphere for cheap, there ya go! If you couldn't tell, there will not be a 4th Fice experience for me.

    (1)

  • Chin C.

    We went there for brunch on Sunday. There weren't many people when we arrived. We quickly got the table and ready to start enjoying the meal. One out of three of us came here before so she showed us how to prepare our meals. There were plenty of meat selection, chicken, pork, tenderloin and she said more choices like seafood for dinner. I chose some ingredient and then overwhelming by a number of sauces selection. Too bad that I could not try any of the sauces before I put it in my meal. I ended up tried 2 sauces which the tayitori was the best but I have no idea how to try them all. Two of my dished were overcooked, it appeared to me that cooks had to cook the food in the order, first in first out even beef can be done quicker than chicken. The wait time was quite long, it made me lose appetite for my second bowl. The brunch was about $13 and not expensive if you had at least 2 bowls.

    (2)

  • Chase W.

    OK, I might not be the right person to be reviewing a place like this, but I just think it sucks. It's a teenager/college version of Chucky Cheese's with a buffet. I mean, let me get this straight... I have to essentially prepare my own food, pay top dollar, and sit in a dining room that makes me want to ralf before I even take my first bite? Yeah the food was edible and most of the buffet items seemed very fresh... but I dont' want to go out and pay top dollar for a meal that I 1. pay top dollar for. 2. have to prepare myself, and 3. ahve to worry about the lack of sneeze gaurds. Not to mention the fact that the teeny bopper central patronage gives me a headache. Unless you like that kind of thing, then stay away... FAR away.

    (1)

  • Paul L.

    Here's the story about going to Fire and Ice for brunch - it's a little cheaper, less crowded, and it's got some very good food choices. Your options are omelets, pancakes, French toast or crepes, or you can start off with the same kind of food they offer for a lunch or dinner visit. There are fruits and sweets for the pancakes, crepes and French toast, while the eggs have savory or vegetable options. The chefs offer a few different sauces and syrups for the final product and there are potatoes and meat sides available as well. While you are waiting for your meal to cook, they even have fresh warm cinnamon buns waiting for you. The usual unlimited trips rule is in effect here, but it's easy to fill up because each omelet has the equivalent of four eggs in it. It's best to go with a few people and share around.

    (3)

  • Raimon H.

    I really want to give them 3.5 stars, but no such option exists, so four stars again it is, F&I. Your sunday brunch was unexpectedly good, and decidedly less suspect food-wise than lunch or dinner (no raw meats lying about, really). Any place that allows me to pack a pancake with blueberries and m&ms, and an omelette full of every pepper in the damn place, deserves at least three stars.

    (4)

  • D C.

    Definitely one of the best buffet restaurants I've been to. its nice and cozy inside and the food was very tasty. i suggest that you get a drink cause the glasses are huge and drinks are not weak. you start by picking out your own raw food that you want cooked and put it into a bowl (fish, chicken, steak, veggies). then you pick out your sauce that you want your food cooked with and take it to the grill where a chef is waiting. they cook your food in front of you and bring it to your table. a great experience where u can mix and match meals. you gotta try it.

    (5)

  • Chris B.

    My wife and I went here for sunday Brunch and it was quite delightful. Although it was hectic as it was easter sunday, i still enjoyed it. Where we sat was a bit cramped and people constantly walking around. The idea where you pick your food and they cook it for you right in front of you is very unique none the less. I am definitely going to make plans on coming back here with just me and my wife and not have a very large group.

    (4)

  • Lia M.

    I think Fire & Ice has a kind of cool idea and I thought, being such a picky eater, that I would love it. But I did not. I think the set up is poor (the tables are way too close) and it gets crowded at the grill. I think it's dirty - the table and seats were sticky (the last time I experienced that was my niece's birthday at Chuck E. Cheese). The stations all seemed dirty as well. Our server was friendly, but I ran out of water several times. I do like the concept, but the meal wasn't exceptional. I liked the hip-hop music that was playing, but it was too loud. I probably wouldn't go back.

    (2)

  • P T.

    Husband and I arrived early (5:15) and still had to wait 45 minutes to be seated. We were not in a hurry so decided to wait at the bar, but had I known what we were in for, I would have spent the 45 minutes walking somewhere else. First, the noise. The bar was INCREDIBLY loud, with 2 sources of music - one from the bar speakers and the other booming from the upstairs restaurant I think. Add to that the usual din of a hundred people drinking and you get the idea. Amazingly enough, the restaurant was even louder with the addition of 200 more people shouting over the music, birthday party singing and the cooks periodically clanging their spatulas on the grill all together - seemed as thought it was supposed to go along with the birthday song... The eating process was a novel idea, but entirely too much work. Handling the food tongs that had been handled by everyone else in the restaurant struck me as a downright public health hazzard during flu season. We waited at the grill with about 20 others watching piles of old grease being scraped either onto the floor or into the dripping, yukky center of the grill. The food itself was passable, but not anything better than what I could have whipped up at home with some bottled sauce. All in all a unique and funny place for teen birthday parties, but not a usual dinner out.

    (2)

  • Michelle P.

    fun Fun FUN! A bunch of us took a coworker to lunch here for her birthday and its totally awesome. The concept is out of this world. I had heard of it a few times while in college (in VT) and just had to see it for myself. The food is laid out in salad bar style. You grab a bowl and start filling it up with raw veggies, and (don't get grossed out) raw meat, fish, etc... Whatever you want and as much as the bowl can hold. They also have a ton of different flavor sauces to choose from. Almost to many, I know I had a hard time choosing. You then take the bowl of food to the cooks, and lay it down with your slip of paper, and they cook it for you right then and there. The service was fun and friendly, and the price was a pleasant shock $7.95 for one trip or $9.95 for as many trips as you want! They also have complimentary rice, and bread which is great if you get something spicier than you reckoned on. Its full of fun funky colors, and shapes, and really eye catching without being tacky. Definitely bring a group of people here because its just a fun place to hang out and enjoy.

    (5)

  • Jules M.

    I have to admit I was a little skeptical going here for brunch. This was my first time going. I went with my sister and neice. I was pretty happy with almost everything I got. I don't think this would be my first choice for a brunch spot but I would go here again. I started out with a typical steak and veggie stir fry with the peppercorn brandy sauce. It was great. Then I had an average tasting omelette, slightly overcooked and needed more cheese. I figured I would try a cheese burger after hearing people rave about them. I'm so glad I did. That was fantastic. Of course we finished with the chocolate fondue plate. We all thought it was good. The quality of ingredients was excellent. Fun experience, cool atmosphere, decent food. I'll go again.

    (3)

  • Emily F.

    I went here for college night (Monday nights, $10 with a college ID) with three other people. We got there around 7:30pm, and had to wait about 15 minutes before we were given a table. Upon walking up the stairs to the dining area, I was immediately overwhelmed by the volume of the music and amount of activity, especially in comparison to the very quiet, dark, empty waiting area downstairs. Most of the other patrons were college students, although there were a few young families eating as well. Luckily one of the other people with me had been to Fire and Ice before, so she showed us what to do. I say luckily, because the waiter took at least 20 minutes to come to the table, and that was after we had prepared our first round of food. As a vegetarian who also has a milk allergy, I had my food cooked in the back, away from the communal island where all the meat eaters get their food grilled. The chef who cooked my food was extremely nice and understanding (and hot). He definitely kept his eye on me both times I was putting my bowl of ingredients together, so I wouldn't have to search for him in order to get my food cooked. I just walked up to him and he had a plate outstretched and waiting for my bowls of veges and sauces. He took it to the back kitchen and brought it out to my table very promptly. This is probably the single time having "special dietary needs" has worked to my advantage. My carnivore friends had to wait much longer (probably an obnoxiously long time) to get their food grilled on the main griller. As for the quality of the food...it pretty much depends on how good you are at combining foods and sauces. They have an assortment of about 10 or so sauces. I tried the honey garlic sauce on a mixture of pasta, tomatoes, broccoli, and other veggies. My second plate was a mixture of squash with their marinara sauce. I suppose I could have asked for recommendations on combinations, but the environment didn't particularly encourage that sort of waiter/patron interaction. It was more of a fast food, novelty restaurant. We also got a couple of drinks, the sangria and the pomegranate margarita. I was not impressed with either. The sangria was very sweet and lacked any real fruit, except for a few citrus slices garnishing the rim of the glass. The margarita was overpriced (at $11 for 21oz) and was also quite sugary. It seemed to lack the alcohol, or else was just drowned out by the sugar. It's a fun environment, if you're looking for a young, loud crowd. It's also all-you-can-eat, and at $10 (especially for meat eaters), that's not too shabby. While not really my cup of tea, I would come back again, mostly for the experience, not for the food.

    (3)

  • Kelli F.

    Sorry, but this place was LAME...I went here in my pre-kids era with some pals from work. I really shouldn't complain because one of my friends had some Fire & Ice gift certificates that were normally given out to "clients"...what can I say, we were both ready to move on in our careers...Anywho..call me a snob, but I don't like a restaurant that makes me throw elbows to watch my meal get cooked on a grill. I could go to my next family renunion for that atmosphere... My pants ended up sticky with something left over from the last guy who sat in my seat and it was LOUD. In defense of Fire and Ice, I can now imagine taking kids there and having a hell of a time without worrying about really disturbing anyone...but then again, maybe not.

    (2)

  • Lori R.

    I visited from Seattle and held an informal event there. The wait staff let me in early and everyone I met there was very professional. The food was delicious - you cannot beat fresh, grilled veggies with the meat (or no meat) of your choice. The sauces keep it interesting. We had several appetizers and they were all fantastic. I left full - and the guests were all happy and full as well. Highly recommend the whole "grill" experience if you have not done it before.

    (5)

  • Solomon P.

    Fun Boston night dinning experience but don't expect great food. Go if you want a lot of food, it's all you can eat. Decent enough selection and fun environment, but the food is cheap cuts of meat and such, although it tastes great if you're hungry and pick a sauce that you like, just don't expect Class A dining. If you're looking for Class A, head up the street to Flemmings or McCormick & Schmidt's, but pass by Maggiano's, their Boston location is not up to par with their other cities venues.

    (3)

  • Mia M.

    This place is better than the other Mongolian-style barbecue I've been to (BDs in Indianapolis), but I agree with what others have said about enjoying the experience rather than being blown away by the food. Their martinis are far too expensive for what they are, and I agree that the service isn't always up to par. Their burgers are huge and very good, however.

    (3)

  • McKenzie L.

    I went to the Monday $10 college night, and it was a lot of fun. I went with some friends. It was really crowded, and be prepared for a wait, but it's worth it. You basically get all you can eat for a really cheap price. Definitely meant for the poor college student. I always have a problem coming up with combinations, but during college night, you can always go up and get more!

    (4)

  • Manda L.

    Fire and Ice is what it is-nothing spectacular but usually a decent meal. I absolutely ABHOR the back bay location and will never go there again. When I went it was during the summer and the AC was broken so they had a massive indoor unit in the corner of the restaurant-next to which they tried to seat us. When we requested to not sit there the hostess said " Well we're kind of busy, would you mind staying here?" Mind you there were 10 other tables empty AND the other side of the restaurant was completely empty so there was no need to seat us in a located where we couldn't even hear each other across the table. When I said that I still wanted to move she rolled her eyes and sighed walked over to the hostess podium and then found us another table. The service to get a simple soda was painfully slow, and the waiter was unattentive. As I left the restaurant I passed the hostess I thanked her again and told her to have a good night. She then proceeded to tell us yeah thanks, rolled her eyes again, said something under her breath and walked away. As a previous review said- go to Cambridge it's way better.

    (1)

  • Saman S.

    A fantastic idea for a restaurant - amazing selection and a lot of fun!

    (4)

  • Stephanie T.

    fire + ice is as good as you make it. i never suggest eating here, but whenever anyone else does i enthusiastically agree. their buffet is a seafood / meat lover's dream. their sauce station is wonderous - each sauce even has a sign that suggests what it would go best with. it's fun to watch the chef's cook your meal (even if you smell a bit after leaving). even when it's crowded, service is relatively quick and if you are a n00b your server will even give you a crash course in the ins and outs of their buffet. my suggestion would be to go on monday nights (when it is $9.95 with a college id) or saturdays before 4pm (when you pay lunch prices) because that's when it's cheapest. it might not be your thing - but, it's the type of place you have to try at least once.

    (4)

  • R F.

    Awesome restaurant (better than the harvard sq. one) It is cool for a group of friends, a date, or just a hungover meal or whatever. It's a lot of food if you want, or just as little as you want, because you essentially put together your meal and watch the guys cook it up for you and it's a pretty fun, modern, colorful, lively atmosphere with radio friendly music playing at a medium/low volume... This place is great and so is the food. It's pretty much what you make of it, so come here with an open mind and enjoy yourself...

    (4)

  • Steve M.

    Fire and Ice is more of a novelty than a gourmet restaurant. The ingredients the give you are all high quality, but damn, I'm no chef, I have no clue about what makes a good dish! It's worth trying, but remember, it's about the experience, not the food.

    (3)

  • Jayashree P.

    Wait, you want me to give you money to prepare my own food? I don't get it. It's the same reason I don't order fajitas; I don't want to make my own food, that's why I dragged my lazy ass out of the house and away from the usual nonsense I watch on tv. I guess I can see how it's inventive and fun, but it's not my thing. Maybe it would be useful for them to have tips for different recipes/sauces that you could try. 'Hey, like spicy, try our mocunodo sauce.'

    (2)

  • D D.

    Went with my family and two dear friends who had chosen Fire & Ice based on its family friendly reputation. Not sure where that particular reputation came from, as we found it very... average. Rather expensive for what you get, unless you're a glutton. Altogether an average experience.

    (2)

  • Pete C.

    You don't come to Fire & Ice because of the quality of the food. It's always overcooked. If this were any other restaurant, you'd send it back every time. But for the money you get a lot of food. And if you can master stacking that ingredient bowl like I have, you can make a meal big enough to serve two or even three. If you happen to be there at lunch and see a guy walking around with his bowl piled three times higher than the top, that would probably be me. You can say "Hi" if you want, but most people just bow.

    (3)

  • Mark C.

    I've been here twice. I don't really remember the first time, except that I was unimpressed, but this time was pretty bad. I went as part of a group of 8. I was probably the least-satisfied of the group, but then, I'm also the pickiest eater ever. I got Udon noodles with carrots, corn on the cob (which I expected them to remove from the cob, but they didn't, and as a result only like half of it even cooked at all), and steak, chicken, turkey, and pork. I really like meat, and really don't like vegetables. Somehow in the cooking process, a cauliflower ended up in mine, even though neither of the dishes next to mine involved cauliflower. Weird. Anyway, the service sucked. The waitress was probably one of the dumbest waitresses I've ever met, and had a horrible accent (a terrible amalgamation of the Boston and Brooklyn accents). She originally came to our table empty-handed, then decided to walk away halfway through taking the first order, returned with coasters, and then walked away again because she needed something to write on. Then she got exasperated when we each asked for a glass of water in addition to our grown-up drinks (for which we weren't IDd, but that's besides the point), and even forgot to bring them out. When we asked her for the other 4 waters, she was like, "Oh, didn't I bring those out?" Yes. We are hiding them under the table because we like to hoard water and will have a great chuckle about our four extra waters once you walk away. Then she couldn't even split up the bill easily. We did most cash, then put 25 on one card, 15 on another... We even wrote on the receipt and drew arrows from the amount to charge to the card on which to charge it. Nope, too confusing. I almost would've preferred the guy with the tribal tattoo on his neck and the fake tan and the blowout haircut serving the next table. Lastly, their branded Sam Adams, for the record, is an IPA. It didn't say that anywhere, and of course the waitress didn't know (probably wouldn't know what an IPA is anyway); and I hate IPAs. I think they taste like Christmas trees. So I was sorely disappointed in that. My friend had the Bacardi Limon and Lemonade concoction though, and really enjoyed it. BTW Mondays are student night. It's only $10 for all-you-can-eat with a college ID.

    (1)

  • Cheryl Y.

    I'm shocked no one has gotten sick off of this place. Last time I went, the tongs were sticky from the juice of the raw meat. And I was there at a time when you had to stand and wait from them to cook the food -- no bringing it to you. So I stood for 20 minutes wanting to go to the bathroom and wash raw meat bacteria off my hands. Do I have to go on?

    (1)

  • Vay V.

    this place is like an identity crisis, lol but in a good way. its Mongolian bbq with you choice of pasta and other noodles if you like. but you are also served with tortillas and rice if you wanted to make a taco with your grill likings. Its a great verity of items to choose from, an array of veggies and protiens, from chicken, steak to scallops and salmon. there is also a salad station and a sauce station to make your own concoctions. this is a popular place no matter what meal you are going for. we went for lunch and we got there right before the rush started, so there was some waiting when we wanted to go for a second round, but its moves pretty quickly. lunch is $7.95 if you just want to go one round and $9.95 for all you can eat, for dinners its almost double the price. Its a cute ambiance and quirky decor and design

    (3)

  • Busy L.

    Been here 3 times now over a 5 yr period. That kinda tells you the type of restaurant this is considering I go out to eat 2-4 times a week. I think it's a glorified sub shop grill where you bring the uncooked food to a couple of guys who'll cook the food on top of this giant hot top and throw a sauce on for you. They have the usual suspects like terriyaki, curry, schechuan, jerk, bbq, etc. Not exactly rocket science. I always find the food is overcooked. I guess I can't blame them due to the different types of food that can be on the grill and make sure it's cooked and no cross contamination with chicken. Food is then served with flour tortillas and or rice. If you want to give it a try go at lunch. Think it's $7.95/pp if you go once and $9.95/pp if you make multiple trips.

    (2)

  • Der Maibaum L.

    Okay!!! I can fur sure dig this resturant!!! I had visited awhile back and my mother and we stumble aupon this place ( we were visting from SF) and man we had the BEST time. Not only was the atmospher cool, but we were greeted pleasently and sat at the bar. We had to wait for a table for like 45 min which was okay with us, we befriended the bartender and he quench our thirst quickly. Then it was time to eat and man we were kids in a candy store......great idea. When I come back to visit I will fur sure come to the place!!!!!!Have fun!!!!!

    (5)

  • Emmy M.

    Don't go to this one, go to the one in Harvard Sq. That being said, I love the Fire+Ice in Harvard Sq, and since I was back in town visiting friends and family, we decided to check out the one near Copely, and boy was that a mistake. It was chaotic. The one in Harvard Sq seems to have the art of moving people around the big grill down a hell of a lot better. I'm also a vegetarian and usually don't care about it being cooked on the same grill, but the first guy threw my food directly on top of a hamburger, I was appauled. I told him I was a vegetarian and he had me go mix my food again and he'd bring it out back. I quickly run and do that and then I waited.... and waited..... and waited..... and waited... After about 20 minutes (I was told it would only be 5) I grabbed the hostess and asked if she could check, a few minutes later she finally came out with my food. The next round, the food came out a heck of a lot faster (about the same time it took my boyfriends food) so atleast they improved. It's been a while since I've been to the Harvard Sq one, but it also felt like they had a much better vegetable selection, but it could also be because we came when it was still "brunch". I won't be returning to this location again, but its still a fun chain to visit.

    (2)

  • Mark A.

    it is beyond me why anyone would give this place less than five stars. simply put, it is all-you-can-eat, whatever-you-want-to-eat. what more do you want? the burgers are especially delicious, and i can customize them however i want. or i can get chicken fajitas. or shredded beef. or fish. or anything. with whatever i want.

    (5)

  • Saad F.

    i love the food and ambience. it also helps that i work in the same building :p

    (4)

  • Claudia H.

    While Fire&Ice is a pretty good deal if you take their lunch offer at $7.95 per bowl, their dinner price at $17.00 for all you can eat is kind of on the high side for stir fry in a pretty poorly designed location with spotty service. Every time I have been there, it took our waiter forever to get our drink order and at least another 15 minutes to bring it to our table. The interior looks more like a fast food location with dimmed light and not a lot of effort is spent on consistent decoration. But leaving out the location, you get a waste selection of vegetables, meats and sauces (their teriyaki sauce is actually really good) and a good selection of salad and everything is prepared fresh to your liking. I just rarely make it beyond one bowl and then $17 for a portion of stir try just seems a lot. But definitively a great deal for lunch, or if you are really hungry and can try different meat/vegetable/sauce combinations.

    (3)

  • Donna Y.

    It's really cheap (particularly Mondays for college students as mentioned) for all you can eat, so don't expect amazing food. But it's fun inventing your own dishes and watching it cooked in front of you. Attracts lots of high schoolers/college students so it's loud and on the darker side.

    (3)

  • Bulba S.

    I can't come here often. This is because I will eat about 4 heaping platefuls of food. The lunch prices are fantastic - about $10 for unlimited food and salad with a nice selection of veggies, seafood, and sauces (perfectly pescatarian friendly!). I've never come for dinner because it seems pricey to me, but lunch is an absolute steal, and luckily, it's really hard to mess up your food even though you're choosing the ingredients (I've mixed some weird stuff together and forgotten about it and ended up with pineapple alfredo and other such bizarre dishes). Unfortunately, it seems like since they introduced the new system where they give you a slip of paper to bring to the grill, the chefs are a lot less friendly and entertaining. It is nice having your plate brought to your table, though, instead of being forced to wait around at the grill. And now the waitresses/waiters actually have something to do. One of my favorite places to grab a big, affordable lunch, though! I'd be interested in trying some of their desserts and appetizers (I saw someone with what looked like a yummy fruit fondue plate), but I'm always way too full.

    (4)

  • Ben B.

    Fire and Ice is a chain of restaurants, which tends to attract a younger college age crowd. Located in Boston's Back Bay neighborhood, Fire and Ice tries to replicate the Benihanna experience with a taste of Movenpick. Rather instead of going to Fire and Ice for the food, which is mediocre at best, people go to watch the mastery of the chef in the grill pit. If you're looking for entertainment, with a little bit of food to go along with it, you will not be disappointed. However, you will not be excited by you the food itself.

    (3)

  • Aretha B.

    I have been to the Back Bay location once. My friend and I went for dinner on a night that was luckily not too packed. I was a bit overwhelmed by the whole "do it yourself" experience... but if I were to go back I'd feel comfortable, as what I concocted was pretty good! It was a lo mein noodle dish with veggies and chicken. The chicken was DELICIOUS and moist and perfectly fried. But I'm a small eater so paying 20 bucks for one little bowl of food is hardly worth it. I might go back one day for lunch when going up once costs under 10 dollars. There are a lot of ingredients here which are overwhelming for me... but I suppose good for others. On a side note, this doesn't seem like it would be the most appropriate restaurant for handicapped/wheelchair/cane/walker using people as it involves holding stuff and standing around waiting for it to be cooked... Just a thought. Probably great for a birthday celebration if someone else is paying! I don't like the idea of everyone continuously getting up from the table. The caesar dressing has crack in it, I think. Quite delicious, must try that!

    (3)

  • Nicole L.

    went on a monday night (college night) --- not a place to go if you want to eat a quiet meal. the concept of the restaurant is really interesting but in terms of quality, well the food wasn't really worth the trip out into the city.

    (2)

  • Jen B.

    It's a fun concept, I'll give it that. The food is good, but not super special. Its fun to go with a group but you'll want to do it on a week night. To be honest, I tried two different combinations and I almost couldn't tell the difference. Neither one tasted bad though, so at least it was enjoyable. I think I was just expecting more when I went here.

    (3)

  • Rachel R.

    I cant find anything bad to say about Fire and Ice! This has been my favorite place since i was 13 years old! buffet style raw meats and veggies and pastas!!! OMG awesome. its self service so if you know that before going then im sure anyone would love it! You cant beat 7.95 for lunch for one trip ( i combine two bowls into one trip ;) or 9.95 unlimited. at night i beleive its 17.95 for unlimited trips which is still awesome! on sundays they have brunch for 13 bucks and it includes all the usuals plus omelettes and pancakes! Enjoy!!

    (5)

  • Alyssa N.

    Entertaining people cook your food on a large grill. I feel the same way about this one as I do about the one in Providence- a nice place to bring vegetarians or vegans (they have a separate meat-free grill in the back). Otherwise, it's OK. But if I were any good at combining sauces, meats and etc.. I'd cook it myself at home. And I never know how to tip the servers. All they do is bring my drink and some rice- not totally hard work.

    (3)

  • Nicole L.

    I just started going there in the past 2 weeks and after reading alot of the reviews I can't for the life of me figure out why people don't seem to like it. I'll admit that I haven't eaten (is that a word?) upstairs yet. My coworkers and I just go into the bar area after work for some drinks and some food sometimes. I think its great! They have $2 beers there and great $2 appetizers although I know the app special is only durng certain times (I think 4-7 or something like that). I can see where some people are coming from when they say there seems to be alot of teenagers there but whatever...all in all I haven't found a place in Boston yet since I moved here where you can go grab a couple of big beers and have a some food for less then $10.

    (5)

  • Christina K.

    I went here once when I moved to Boston in 2001. I enjoyed the food and liked the idea of the place. Too bad it gave me terrible diarrhea within 20 minutes of eating, and I normally have a stomach of steel. Bad omen regarding cleanliness and proper food storage and prep.

    (1)

  • Kaylee S.

    at fire and ice, i was impressed by the chef standing in the middle of a big circular hibachi grill (how did he get in there?) but that's about it. i tried to give it a chance. i did. but there just aren't many redeeming qualities to this place. i found the task of constructing my own dish to be an unnecessary stress. when i go out, i don't WANT to make my own food. i want to sit down, relax, and eat something created by someone with greater culinary expertise than myself. (exception: korean barbeque, where all the ingredients are already singularly delicious.) in the event that i do cook, i need more to work with than the (questionable) raw meat/veggie bar and bunch of sauces that greeted me here. all this is frustrating. but you can't just stand there and pout. you have to choose something. then you put it in a little bowl, hand it over to the grillmaster (along with an odd little nametag), and stand around awkwardly and watch or go back to your table empty-handed while he cooks it. finally, what you end up eating is nothing to write home about. it's just a stir-fry sort of thing which tastes vaguely of grill grease and whatever sodium-based sauce you chose. mmmmm. but you CAN go up and repeat this production as many times as you like! maybe this would be fun for kids, or accomodating if you just can't commit to one dish, or a good deal if you're going to eat nine plates, but i was really just confused upon leaving here. what's the deal?

    (1)

  • Brady B.

    First of all, I do like the concept here. You all know how it works by either reading the other reviews or if you've been here before. I've been here a few times in the past and didn't mind it, but didn't love it. I had a friend in town this past weekend who wanted to try something "off the beaten path" for Sunday brunch. So here goes......when we arrived around 1:00 it was fairly quiet and we grabbed our bowls. As someone else on here mentioned, I also question how sanitary this place is. I opted for a simple burger with a teriyaki sauce glaze, tasty! My friend had an omelet which they forgot to put cheese on resulting in blandness. By this point people were pouring in bus-style which made this place noisy and full of screaming kiddies....not fun. His second choice was a large pancake that he customized which he loved. My second choice was a chicken stir fry. It was definitely overcooked. All in all it's a coolish experience, but I think my time at this place is done.

    (2)

  • matt k.

    I really dig the Fire + Ice in Providence, which does not exhibit the hygiene problems described herein. The important thing about this Fire+Ice is that everyday before 6, appetizers are 2 bucks, and so are draft PBRs! Huzzah for that at least. Too bad they don't have any beer worth spending a lot of money on.

    (3)

  • Geoff T.

    I will agree this is a good place for a date. Anything that is interactive (like creating your own stir-fry) give you something to talk about if you realize you and the person your out with suddenly have NOTHING IN COMMON! But, yeah, when it's busy, they seem to take a lot less care with the food. I certainly would rather make my own stir fry, as it's better. You could do worse, they do let you eat all you can and it's not over the top expensive. Good date place, but going solo, I'd go elsewhere.

    (2)

  • Meg W.

    The Cambridge location blows this one away. I stopped in last week to have a quick drink with a friend and sat downstairs. Big mistake- the tables were sticky so I tried to clean them off, no one who worked there knew where the spray bottles were. I went to the bar and asked for a drink. I was told a cocktail waitress would be right with me. I waited for over 15 min before we got frustrated and walked out. The kicker is the bartender must have walked by us at least 3 times, looked @ our drink-less tables, and kept on going. I checked my breath, nope. I plastered a smile on my face, nope it wasn't me... If we hadn't been the only people sitting there I would have been a bit more patient, but we were outnumbered by staff two to one!

    (1)

  • Kelly N Z R.

    I can't really add much more to Ruth P.'s review except to say that it's a little pricey. And while it's true that they cook vegetarian on a veggie-only portion, this place isn't good for the squeemish vegetarian who doesn't like seeing raw meats or seafood.

    (4)

  • Dave G.

    This place was OK. The main drag about it was the quality of the ingredients. I didn't have the meat or seafood, but it looked ok compared to the other stuff. The place is a take on a Mongolian BBQ you see in CA all over the place. The concept and design are fun, and I bet when the place is crowded at night it is a good spot for a fun meal. I went during the tail end of lunch. The staff was friendly and the place was clean, but I was disappointed because stuff seemed wilted or old. Specifically, the salad items looked like they were about six hours away from needing to be tossed out. If I were running a place, "OK" looking produce and ingredients would never be presented to customers. There were several items that should have been already thrown out like the bean sprouts, spinach, and a few other things. If you are in to high quality food, then don't go here. However, if you are 22 and with a group of friends, I can see why this could be a fun place to go for dinner.

    (2)

  • Jessica N.

    I am slightly prejudicial because I am a hard core Flat Top gal. I went into Fire and Ice with very high expectations. I did not realize I would have to stand next to the grill and explain to the cooks how I wanted my food done. That sucked. There was no way to leave Fire and Ice without that stench. The smell that you have spent an hour next to a grill. So if you washed your hair to go there, you just wasted an hour of your life. You will stink when you leave, unless you find a nice boy to hold your spot while you sit far, far away from the grill. They also don't have cilantro. That does not make me happy. I think that they do not have as many choices for what I want in a stir fry. That annoys me. But the burger/steak/salad bar option is kind of cool. We did go on college ID night, which totally rocked. $10 for all you can eat is a great deal for a student. You will totally wait in line, but it is a fun time for a student. So all in all, no Flat Top, but all right if you are getting it for $10.

    (3)

  • Stephanie C.

    If you go for lunch, this place is great for the Boston college kid or young urban professional's lunch break! This create your own, all you can eat buffet is just $8 before 4pm on the weekends! And this Fire and Ice does a sunday brunch with make your own omlets and pancakes! You bring your food up to a round grill in the middle of the restaurant, and the charismatic cooks grill your food right before your eyes!Sometimes the service can be a bit slow, but the food and funky decor is worth it. Be sure to tip well, as the waitstaff only makes the state minimum of $2.63 an hour! Also check out fire and ice in harvard square and Providence, RI

    (4)

  • J E.

    I only know about the drinks here, but if you are looking for an afternoon cocktail, then this is a place you should check out. The only thing I'd recommend is to avoid their version of a long island ice tea. The drink itself isn't all that bad, just don't order it expecting it taste how you are used to.

    (4)

  • Kristen S.

    While the concept of Fire + Ice is kinda cool, in practicality it's just a novelty restaurant. It's really not as much fun as their sign suggests. You heap up a plate (or bowl) full of stir fry ingredients (and in fairness they do have a large selection), then you pick a sauce and head to a big round grill where you wait in line for a guy who's primary focus is juggling his spatulas for applause to hash up your veggies and meat and serve it back to you. Also, I agree with the sticky seats comments. It's the kinda place I'd rather bring my nephews to than a place I'd have dinner with friends.

    (2)

  • Jen R.

    Great concept for a restaurant and it works. You basically pick your raw food-- great selection of meat, chicken, seafood, vegetables, pasta, etc. They have a large selection of sauces, ranging from the ordinary teriyaki to cajun to currys to peanut- spicy and mild. You then wait in what can be a long line to have your food cooked. Its a set price-- I think its $14.95, all you can eat. Realistically, you won't go up to the grill more than 3 times-- because you will be full and won't want to wait. It recently has attracted a lot of kids and teenagers.

    (4)

  • Megan W.

    Totally touristy but fun none the less to go at least once. You get to pick out all the stuff you want stir fried and watch them do it. Think Beni Hana-ish.

    (3)

  • Mike C.

    I love Fire and Ice, and could not believe it is getting such bad reviews. It is an all you can eat buffet, where you pick out the raw food and bring it up to the grill and watch them cook it. Yes, you have to wait for your food to be cooked...just like at any other restaurant. If I remember correctly it's about $18-20. Yes, the bowls are small but you can go back as many times as you want. The price is good for all you can eat that includes steak and seafood.

    (4)

  • Laura M.

    I am not a big fan of this place. Its a good place to go with a large group of people who like all different kinds of foods. I don't like fish so I don't like my food being cooked right next to it or on the same spot. You get all kinds of different flavors with your meal. If you really want they can cook your meat in the back, but that takes the fun out of the whole experience!

    (3)

  • S A.

    Great for college students looking to stock up on a days worth of food in one meal (which explains college nights on Monday and location in Harvard Square). I suggest going for lunch because you pay quite a bit less to eat the same exact meal since its a buffet. Fun atmosphere, good selection, but after all, it is a buffet and they generically cook your food. Fun for a group and a definite boston experience!

    (3)

  • Juggy W.

    Fun place to eat - cook anything your style! For $10, I got a few plates full of meat and seafood drenched in garlic and curry sauce... not a bad deal at all.... a good place to hold birthday parties.

    (5)

  • Anuj S.

    So the idea is kind of cool.. pick all the ingredients yourself and then have them cook it in front of you on a massive grille. I've only been there once, and I used the teriyaki sauce to top my dish. The vegetables weren't fresh. The sauce tasted like the same thing you'd get out of the frozen prepackaged foods at Shaws. Maybe the other sauces are good, but it was just so bad that I don't think I can ever go back.

    (1)

  • becky f.

    it's like Ghengis Khan's at Valley Fair food court but SO MUCH BETTER!!! We need to have a place like this in the Bay... you choose your meats, fresh veggies and sauce and pile em all together in big bowl, then hand them off to get stir fried... sooo good! yeah, if you're not so cooking savvy, just stick to the basic sauces and be sure to get lots of noodles... the refills are so cheap too, that you can always experiment later! only $7.95 for lunch!!! i'm going to have to try the one in Tahoe.

    (4)

  • Matthew A.

    This place is one of the best restaurants i've been to. Went on a Saturday Night there was an hour wait, but that was perfect because Newbury Street is right there! The food was excellent and fresh, I enjoyed all the selection and its all you can eat!! DEF. would go back again and again. great music and fun atmosphere!!

    (5)

  • Andrew L.

    Oh geez if you are like that little japanese man who can eat 435324 hot dogs, then this is surely the place to check out. It's all you can eat specializing in the meat department. The food is definitely good but make sure you go on an empty stomach because it's not worth it if you only have 1 plate.

    (5)

  • Jeannie C.

    Fun, cool and good food. Great place to take teenagers who don't really want to go to diner with you anyway. They get caught up in the fun. One price for all so if kids don't eat too much...it can seem unreasonable. But really worth it.

    (4)

  • Jen K.

    I was just reading through the reviews that came before mine and was surprised to see so many unhappy people. It sounds like perhaps their experiences were isolated and hopefully the exception versus the rule. I love the funky, open atmosphere of the restaurant and the fact that you can select exactly what you want in your stir fry - something key for a picky eater such as myself. The wait time for your food can sometimes be a little long but it also depends on what time you go. I tend to go around 11:30 or after 1:00 to avoid the biggest crowd and it's worked pretty well to this point. I would like to point out however, that while Fire and Ice is great - it's almost a sure thing that you are going to carry the stir fry smell with you for the rest of the day as it seeps into your clothes! Great place though. Highly recommend.

    (4)

  • Susan J.

    Fun, inventive food in a fun, inventive atmosphere. Fire & Ice is much more reasonable for lunch, considering it's the same all-you-can-eat grilled pasta, veggies, and meat for twice the price at dinner. A colorful place for families with children or a group of friends looking for something different. If you are a vegetarian be sure to let them know and they will use a seperate grill.

    (4)

  • Michael G.

    This place has an awesome deal for lunch! All you can eat Mongolian BBQ with a salad bar for basically $10 per person. They have a great selection of meats and sauces, which they quickly grill and bring to your table after you select the food you want from the bar. The salad bar is also extensive, and you will go home stuffed. The only thing that's lacking is the slightly funky decor, but it demonstrates that the place is lively and fun.

    (4)

  • Brenden L.

    The concept of this place is awesome but unfortunately the restaurant itself can be pretty average. The assortment of food and sauces is very impressive and has the potential to be very good but the cooks do usually overcook your dishes. Another thing, all the waiters do is bring drinks and it still takes a long time to get refills which shouldn't happen since they have little to no food responsibilities. The prices have also gone up in the past couple years. If you go, go for lunch when it's not quite as pricey, it is not worth the ridiculous dinner prices. Check out the Sunday brunch too which is actually pretty damn good.

    (3)

  • Steve S.

    Great place to have dinner on a night out with friends. The mix and match grill idea is fantastic and if you go on a night with big crowds, the chefs become pretty entertaining. It's pretty much a standard price for all you can eat. The buffet has just about everything you could imagine for stir fry or salads. The staff is friendly and the wait usually isn't too long.

    (5)

  • Ame k.

    it's a very interesting place to go to eat. the food is ok, it's fun to watch them cook in front of u.

    (4)

  • Jennifer S.

    i wish there was an option for ZERO stars. i will start by saying my horrible experience at this restaurant is the only reason i even signed up for yelp, to let everyone know that this place is dirty, dated, unprofessional, and frankly, disgusting. we came to fire and ice, boston, for lunch. the chefs were complete jerks. when i told one of them i was allergic to shellfish, he decided to ignore me and said "you should just get a new order". offended, i went to make a salad. the cucumbers tasted like chemicals. the waiter was trying his hardest but was not able to accomodate our drink orders, or anything mundane such as giving us straws with our drinks. the manager walked past us probably once every five minutes, yet never bothered to ask us how our meal was or even give us the time of day. the chefs were hugging girls who were ordering food and seemed more pre-occupied with getting the girls phone numbers than serving us professionally. i understand not everyone has to be professional, but this is the back bay of boston, every resturaunt in the area is full of courteous and respectful staff members. i will NEVER return to this resturaunt again. my date ordered a seltzer water and recieved a tonic water instead. its just the first time i have ever seen every aspect of my entire dining experience be completely negative. do not be convinced by anyone who writes a good review on this site. i eat out almost every night, and this was hands down the most terrible place ive ever been to. after leavingmy date and i were both completely nauseus and felt like throwing up.

    (1)

  • Heather Q.

    If I wanted to create my own stir-fries, I'd cook at home. Fire & Ice is good to keep in mind if you have a large group and need to be able to please everyone. The novelty of it might impress your guests, but it can backfire, if like me, they eat out so they don't have to make decisions about ingredients.

    (2)

  • Kathleen T.

    Personally I think it is a bit overrated. While it is nice to see them cook the food infront of me, I can get the same effect at home. While the experience and atmosphere are fun and though the food is great, it is a bit pricey for the college budget unless it is a special occasion.

    (3)

  • Ruth P.

    Fire & Ice is a fun concept... you pick your own veggies, meats, and sauces and the chef cooks it all up for you. However, everytime I come here I realize that there is a reason why I am not a chef, and why I generally go to restaurants where someone else plans the ingredients of each dish for me.... My favorite flavors, while great seperately, are often not as good when all mixed together..... :-( Regardless, this is a fun place to go with a big group . The wait used to be CRAZY long when it just opened up, but I imagine its less insane right now. Also as someone else said - they will cook your vegetarian food on a veggie-only part of the grill which makes vegetarians happy! :-)

    (4)

  • Rico M.

    I love Fire+Ice restaurants, and this one does the same thing food-wise. My only thing is that this particular one doesn't hit the same pleasure center in my brain like the one in Cambridge. Probably this is only because I have many fond memories and my first experience at Fire+Ice. Actually, for a while it was a tradition to go to Fire+Ice and then attend a Blue Man Group show... so that's where my happy recollections come from. And I agree with those who have also reviewed this place, it's not necessarily about the food (although it is good)... it's more about the experience.

    (4)

  • Vicky H.

    We had the best server this time around and i've been here many times. He was completely under control and no signs of stress considering it was college night and it was buzzing with crazy madness. He came around and ask how we were doing several times and refilled water and removed plates as needed. He was all smiles even though it was a mad house. This was the highlight of our trip. We weren't happy that there were no shrimp as part of seafood. Perhaps a result of so many people, the food was cooked a lot longer than necessary, and therefore the first time was burnt. The fish became a puddle of particles. The hostess was also accommodating and let us sit with, after we spotted our friends there! YAY! Downside: the food is completely what you make of it. So if you put in a bad mixture, expect it to be, along with your sauce of choice. When cooking, it could be completely over cooked and your food will be burnt as I've noted last night. Upside: you get to put whatever you want in your food and it will be cooked, with your sauce of choice. TIPS: MEAT/Veggie Choices: a very good mixture of stir fry, (my personal favorite, when they have it) is: Broccoli, Chicken, Bamboo shoots, sugar snaps, pineapple (break it down yourself because they no longer have the cut up ones), cilantro, squid, shrimp. SAUCES: Sweet and Sour, Hot Chili, Yakitori (mix equal parts (1/3 each). Mix it up yourself with another little cup or ask them for a spoon. When the sauce is ready to be applied to your food, tell the cook to add another cup of water after he pours the sauce. It will thin about the sauce you already put in so that it will mix more evenly on your food. I want to give this place more stars but really can't. Service was the only highlight of the evening but i also paid for food. It just doesn't make sense.

    (2)

  • Alexandra N.

    I love it here - the adrenaline rush and power high of getting to eat as much food as you want while also customizing that food is a feeling I would want everyone to experience. We went on a Saturday night around 8pm with 12 people, they were super accommodating and though there was a long wait, we sat in the bar dining area and were able to eat right away. The place was packed but service was still quick and friendly. For dinner it is $18.99 for the "unlimited food" option, though I could be content with one trip to the food. Beers were about $5-$7 which was fair for the neighborhood. The yelp deal is that you get two free courses if you check in. This means two appetizers or two desserts, NOT TWO MEALS. It's more than generous and I shared a great app (spinach artichoke rangoon) and hit up the ice cream bar for dessert for free. Love it here, would really like to check out their new Saturday brunch.

    (4)

  • Laura C.

    I guess it is a cool place if you are a sixteen year old, not a place for adults, standing up waiting for your meal, drinks were expensive and not great, limited wine choices with top prices, blaring music, the bar had a leak and there was a bucket in the middle of the counter. Bathrooms were dirty, doors didn't close and instead of hand soap there was dish washing liquid! Not going again!

    (1)

  • Dwayne A.

    Went with my family for lunch on Veteran's Day 2014. Service was great, food selection was great, and grill guys cooked our food perfectly. I go hear semi-regularly anyway. But they really appreciate veterans and currently serving military members. They even have a military night on Mondays for the lunch time price ($9.99 or $10.99).

    (5)

  • Michael S.

    This was my first (and the best) fire & ice. Since I was overly impressed by the concept many years ago I have made it a point to go to as many as possible as I travel about the country. So far: Boston, NY, Rhode Island & Anaheim. I love em all.

    (5)

  • Peter S.

    Came here for my son's first double digit b-day. Staff was awesome, food was good and Dad's wallet didn't take a beating. Fun time was had by all

    (5)

  • Felix E.

    Absolutely my favourite place to eat in Boston. I've been here at least four times, and it hasn't let me down yet. Service is great, drinks are reasonably priced and food is great. I totally love the concept of taking whatever you want and cook it all at the same time. Totally worth the money.

    (5)

  • Andrew W.

    Absolutely terrific celebration dinner for seven of our family. Erin was a great waitress - responsive without being intrusive. Lots of fun with the cooks while they prepared our series of (successful!) food experiments. Pizza? Who knew? But it was great!

    (5)

  • Harlan K.

    I am baffled by the people that adore this place. The prices are only acceptable during lunch and when one of the discounts (like Monday is College Night) applies. While the concept is fun and the chefs are entertaining, during normal hours the wait to get your food is stupidly and uncomfortably long, and in my opinion a good dining experience should not involve having to jostle your way into a spot at the table and bitterly resenting other members of your species. I'd say the ideal strategy is to come here once and then permanently remove it from your dining options.

    (2)

  • Jaime L.

    I have never been more dissapointed in a manager than the one we delt with for my girls Bachelorette party! She was very rude and bitchy!! We were moved 3 different times along with snide remarks from her such as...do you think your party is more important than anyone elses here?? All over accomodating a party of 7 with a reservatuon that we were 10 minutes late to and called before we were late and was told oh ok no problem everything is still good for you

    (1)

  • Ave H.

    I LOVE Fire & Ice. I love the ability to customize my dish (although I tend t always get some variation of the same dish), and it always feels a bit like a fun experiment. This is not to say it is without flaws - service is lackluster, they can get easily overwhelmed by crowds, and the acoustics are terrible (make an already loud environment ten times louder than in needs to be) . However the unique experience they offer partially makes up for these weaker points which at more traditional establishments would be deal breakers. The compiling of ingredients is self serve - separate buffets with uncooked meats, veggies, and pastas alongside stations for burgers and salads (and I think I saw an ice cream bar?). You walk around the buffets with a bowl, putting together your meal. Then you go to the sauce section where you can mix, taste, and select your meals sauce. The meals are cooked in the center of the area in front of everyone, which provides for some excellent entertainment (but can also get old pretty quickly when you have a long wait). If you get the all you can eat option you can't take home the left overs so be sure you can finish what you get. They have entree options but honestly I've never even looked at them. I wouldn't come here for a traditional dinner. Their cocktails are OK - they taste good but are extremely weak.

    (3)

  • Mike T.

    Had reservations for 8pm with 4 kids, was not seated until 8:30. Food areas were messy. Since stir fry is done my multiple chefs, most food was over cooked. Trying to get kids through the lines was terrible, it was like a college cookout party getting pushed around. Bathrooms were a disgrace, for the prices they charged I expected much better. I have seen cleaner bathrooms at sports stadiums. I am ashamed to say that with parking it was a $200 night.

    (1)

  • Matthew N.

    Eh... we walked in and the staff did not greet us. When we walked further into the restaurant someone walked up and asked, "Three of you?" without any greeting, and we seemed to be a bother to him. There were four of us clearly standing there. The waiter was nice. But the bowls were probably half the size of any other fire and ice we have gone, and so my friend grabbed two of the bowls because he needed them. When he walked up to the grill the guy yelled at him for having grabbed two bowls (it is stated to please only take one bowl at a time, but that is no excuse to yell at a customer). The selection was probably half of the normal selection of meats and vegetables than any other fire and Ice I have been to, which was upsetting because they didn't have any of the normal meats I would actually get, and just about none of the seafood. Overall, it was an okay experience, and from here on out I will be going to the Boston location over this one.

    (3)

  • Raj S.

    I love this place. The food is great. Lunch time is when you want to go so you can get the lunch special. They have a great selection of seafood, meats, vegetables, and sauces.

    (5)

  • Kyle J.

    The chefs are really friendly and I loved how our server brought my drink to the grill while my food was cooking, although she sounded like a script and you could hear her saying the same things to every table. I can't justify tipping the servers there when you get your food yourself. Food was pretty decent and there's a large variety to pick from

    (3)

  • Derek M.

    I've been coming here for years but this is the worst experience I've had. They told us that there was reservations up the wazoo so we asked if we could get a table at he bar and grab food from upstairs. After some time they said yes. We sat in the bar area for over 20 mins waiting for drinks before we decided to just head upstairs to get food. While upstairs my food was WELL DONE as the chicken was beyond dry and tuna was overlooked. The only positive was finally we ordered drinks at the bar to tell the bar manager we have been waiting for over an hour for drinks and still to have anyone come by to take our order. First round was on him. This will most likely be my last time coming here due to the fact that every time I come the quality of service diminishes.

    (2)

  • Nina H.

    I would give only one star but to be fair the food is edible. This is not Mongolian BBQ so if that's what you want then find another place. The decor resembles a laser tag arcade from the 90's. The server staff is sweaty and restless. This "restaurant" has made it to my top 5 least favorite places in the world. If there is someone in your life you genuinely dislike recommend this place to them.

    (2)

  • John W.

    No, NO,NO, No, no, NO, no, no, no! It is NOT a good idea to eat at this restaurant. Why? Because the food will just suck! The ingredients aren't that fresh, and the wait for your order to be cooked take a while. It sucks to not be able to taste your food as it is cooked because it will most likely end up tasting like crap. You either have too much or too little sauce. It's hard to make the platter equally balanced. The cooks are also extremely rude. First, it isn't clear which line to go for what type of food you want. There is a different one for savory, one for desserts and one for omelettes. When I got on the wrong line, the cook freaked out and gestured frantically for me to get into the correct line. Take a chill pill guy! Also, the amount of teenagers that come here just makes this an awful place for regular adults to come here. The fact that it seems mainly frequented by kids should be a testament to the quality of the food Why did I even come in the first place? I was mistaken. I will not make that mistake again.

    (1)

  • Ryan R.

    Always a good way to make food fun and a great place to come with friends.

    (4)

  • Kattie L.

    I've been here for the lunch and it's pretty sweet for AYCE for ten bucks. But their Happy Hour is terrible. The dishes are dirty, there seems to be a bug infestation, and just pass on 3 dollar beer. I love my cheap beer but spring for the 5 dollar beer instead. Or take your hard earned 10 dollars (it is really cheap to get two beers and an entree) upstairs for a real dinner. TL;DR : happy hour is good value, terrible quality. The lunch special is better.

    (1)

  • Stephanie O.

    No stars! Took a whole 30 mins to get service with three bartenders/staff behind the bar. We asked for drinks and food. No mozzarella sticks...no sliders...wtf...and when we asked for something they actually had (quesadilla) they didn't wanna serve us...wtf..bad service...rushed us to drink, overpriced drinks and pretty weak at that...more involved with their friends at the bar and not customers from outa town. There's nothing that would get me to ever come back to this place. It sucks. Point blank.

    (1)

  • Andrew M.

    Awful place. We had a party of seven. We ordered drinks while waiting for a table. The beer was flat and so was the tonic water. After three attempts they got the drinks right. When we sat upstairs it was literally 90 degrees. They sat us, a group of men on a Batchelor party in the little round corner of the restaurant. It was so hot we were literally sweating so we asked to move. When we asked to move the waitress to us we should feel bad for her because she has to "deal" with this all the time. I honestly thought I was in bazaro land. The food is so so, it is what you make it. Our waitress was awful and wound not check back on our table. We flagged down another server and asked her to get us more drinks. Just a bad place. So many better choices in Boston. The only reason they were able to save a tiny bit of face was they took three meals off our bill but even that they made sure to tell it "we did you a favor because you complained" Not a good look.

    (1)

  • Rosy R.

    Could be so good,like it first was in Cambridge. Now it is run down, dirty, unpleasant setting. Good chefs Great idea, could be great but IS NOT

    (2)

  • Katherine B.

    We came here with a party of 20 to celebrate a birthday. We were all between the ages of 25-30 and most of us agreed that this kind of place would have been more fun as a young college student. Now that I'm a little older, I don't have the energy to work so hard for dinner. After you grab your bowl and fill it with whatever noodles/veggies/meats you want, the chefs cook your food on the hibachi grill while you watch. The only problem is, if you come on a busy night like we did, you are left standing at the grill waiting 20 minutes until they put your food on the grill and then another 10 while they cook it. Food and drinks were good, but not amazing. I think if you come to this restaurant not ravenous and expect to do a lot of waiting, you could have an enjoyable evening.

    (3)

  • Tim P.

    Nasty! Carpet is dirty and so sticky from food it looks like hard flooring in some spots. It's dark and depressing inside, food is barely ok, but the place is dirty. You can do much better than this in Boston.

    (1)

  • Jackie G.

    Closest thing they had to mongolian grill plus they offered a brunch including eggs, crepes and a ton of other stuff. Don't splash all the sauce on your food before its grilled. It will burn because of the kind of sauces they offer. It was busy..yes loud but that's the kind of environment it is. Our server was running around like a chicken with his head cut off but he was just so darn nice you can't help but like the guy. Poor thing, he was so busy. I almost felt like asking if he wanted to sit down at our table for a minute. :) Price was cheaper for the brunch then the regular lunch so get there just before brunch time is over and you can still have lunch items. HAHAHAHAH gotta work it!!!! If you are from there, you can register for their points and on your bday you can get a free meal. I would go back if I went to Boston again.

    (4)

  • Maria Elisa A.

    I love fire and ice. Great, fun and delicious food. The staff is also very nice too! It can be way too loud and crowded sometimes, so I would recommend for an early brunch or late dinner so you are not waiting too long or during a busy/loud time of the day.

    (5)

  • Michael S.

    Fire and Ice is pretty well known, and kind of a fun touristy restaurant chain. They have several locations including Providence, Cambridge, and more distant locations. I've been to Fire and Ice several times over the years with dates, girlfriends, and groups of friends. Although it may be considered overrated by some, it is still one of my favorite restaurants and I'm pretty much always open to going for the frugal Lunch Special at the grill. The fact that I've been there many times with friends and lady friends says a lot, seeing as how I'm an infamously cheap son of a gun. Overall it's a fun, casual, and unique place to at least check out. On a busy night you'll probably need to make a reservation or end up waiting in line a good while. The service and bar are pretty average for a Boston restaurant, and the servers are maybe even less than mediocre because most of the restaurant is about serving yourself and creating your own delicious feast to put on the grill and have cooked by their chefs. So you get seated, order your drinks and maybe an appetizer, get your free chips and salsa (I'm a big fan of this freebie), and then your best bet is to order a plate of whatever you want from the grill. Go up and choose from a wide variety of great fresh staples like noodles, veggies, garnishes, toppings, meats, burgers, stir fries, cheeses, pasta, salad, etc. There are also plenty of interesting options that you normally couldn't get for an affordable $15 plate like shark meet, squid, octopus, and other delicacies. You grab one of many types of sauces, line up at the grill, and have the grill chef cook it as desired with the sauce you want. The cook's sometimes get busy but do their best to be efficient and entertaining. To get the most out of this place, you have to go up and get more plates full of food again if you want to get your money's worth like me. This may or may not impress your significant other, probably not. But don't let them hold you back haha. Get those second helpings!! So I understand that there can be some waits getting in, placing your drink / appetizer / dessert orders, or at the grill. I also understand that a lot of people don't want to pay to go out and make their own meals. That's all well and good and I certainly wouldn't go to this restaurant every day or anything like that. However, I do think it is a fun place to go to bring your appetite and try out some good new foods at a reasonable price. If you are just going to want a salad, a classy atmosphere, a purely relaxing time, or a good wine selection then you should probably look elsewhere. But I'm not that kind of guy so I like it. Check it out!

    (4)

  • Julie S.

    Fun and unique experience in Boston! We got to choose the ingredients, the seasonings, and sauce so that we can give it to the cooks in the center grill. Unlimited meals for 18.99 not bad for sat dinner. You can make your own pasta, taco, stir fry. There's soup and salad for your sides. Some of the sauces are vegan. Cocktail Drinks are expensive but really good.

    (3)

  • Meridith H.

    This place is fun for any occasion - they have great options to satisfy even the pickiest of eaters. They can even accommodate for dietary restrictions and allergies. This is my go to when I am organizing a meal out for a large group and don't want to worry whether or not there will be something everyone can eat. There atmosphere itself is fun and the cooks are friendly and interactive.

    (5)

  • Elizabeth W.

    Quite the fun and unique experience. Expect crowds, expect noise, expect heat, and expect a fun time. I came here with a group of 12 for a birthday party. It's definitely a great spot for a crowd, but it does get noisy so you may have trouble hearing from one end of the table to the next. Fire and Ice has a fun concept of all you can eat wherein you choose your food combinations (pasta/rice, vegetables, meats/fish, sauces) and they grill it up for you at a large grill in the center. I definitely recommend scoping out all the choices before you start filling your bowl so you can better piece together a combination that will taste good in the end. You can even get burgers or hot dogs grilled up and put on a bun for you, don't forget the bacon! Keep in mind, you can always come back for more to try different combinations. Waiting to get your food cooked can be a bit of a wait on a crowded night, but it's fun to watch. The chefs are efficient at loading up the grill to the max. Overall you're in for a fun experience. The food is good provided you did up a fun combination, but recognize they will not be cooked with as much loving attention as another restaurant may offer. It's not fine dining, it's fun dining. I wouldn't come here all the time, but it's a nice change of pace every now and then.

    (3)

  • Ilan B.

    Really great service for the short time you need it. The availability of so many different types of food is great for doing a food version of a soda machine suicide. The cook is great awesome atmosphere. When I was there they had a ballroom/salsa classes going on in the large room which was very cool and different to watch all around fun experience. Great bang for your buck.

    (4)

  • Pearl T.

    Yeah it's pretty cool and there's a huge variety of ingredients to choose from, BUT...they take FOR-EVAHHH to make your food. So I went back once for another plate of food but not a third time because it honestly took a good ten minutes each time. Also $5 extra for the sundae bar, which is silly because ice cream doesn't even cost that much srsly doe. Did not partake in that. And, in leaving your food on the grill for frikken ever, my noodles got all crispy. I wanted soft noodles. Guy at the door checking people in got upset with me for walking upstairs without checking in, even though I told him my party was upstairs. Then he couldn't find the reservation so he let me up anyway, after I stood there for a good few minutes waiting for him. Things that were good: Cooks at the grill were nice, and our server was also attentive with getting us drinks and other things. It was only $10 on a Monday night. Pretty good value for the quantity of food, but the quality could use some work.

    (3)

  • Rob H.

    Wow! One of the best restaurant experiences I've had in the city. I've been to other versions of the "grill" concept, and Fire + Ice puts them to shame! Amazing selection of food, and really good service despite a super busy environment. Try the chipotle steak with BBQ sauce, it was awesome! Will be back here regularly!

    (5)

  • A L.

    Went here to eat lunch, only had a select few items to choose from. We ended up leaving, $15.99 for barely any selection.

    (1)

  • Matt R.

    We made a reservation for 6:45 on a Saturday night and didn't get seted til nearly 7:15. Waitress said a few minutes every five minutes which was just irritating. She sat others before us. Outside of the poor service by the hostess we enjoyed our time. The food was good, the cooks were friendly and jovial. I would consider going back but would not be towards the top of my list by any means. It's more of a novelty for out of town guests.

    (3)

  • L.P. C.

    I used to come here in college and it was a fun time, but this last visit was a nightmare. I experienced the most violent food poisoning I've ever had in my entire life. The other person I ate with also got sick, but not as badly. I suspect it was from the crab legs because I noticed when I added them to my plate the ice underneath them had melted. I suppose I should have known better. Aside from the explosive food poisoning, the experience I had WHILE at Fire and Ice was nice, but I feel I've outgrown it - everyone around was much younger and noisier, and I ended up just feeling pressured and rushed to stuff my face and hurry out. I was already thinking to myself that I probably won't come back because I really wasn't feeling the atmosphere anymore, but the food poisoning sealed the deal. I won't be returning.

    (1)

  • Bethany R.

    Amazing location, so much better than their other location in Cambridge! My boyfriend and I are frequent customers here and we love it! The OpenTable App allows you to make easy reservations, and Monday is college night for $10! Took my boyfriend here for his birthday and surprised him with 15 or so of out friends, he loved it and everyone had a great time! Would recommend this restaurant 100x over. Great service, good food, and a good night out! This location is the best that I've been to. So easy to get to walking from the t station. Couldn't be happier with the way this place runs, the cooks know what they're doing and they make a show out of cooking for you. The food is what you make it. You have complete creative freedom when making what you want, and if you can't decide, talk to the waitresses or cooks - they always have great suggestions!

    (5)

  • Michael H.

    We made reservations two weeks early online, dinner for six at 6pm for out of town guests attending the marathon. We arrived five minutes before 6. By 6:30 we still had not been seated so we left. Sounds like an interesting restaurant but that is no way to treat guests.

    (2)

  • Dee H.

    Fun. Great place to go for a birthday celebration, especially with teenagers or young adults in the party. It gets busy on the weekend nights, so reservations are highly recommended. The hosts at the front were super patient, super nice. There is something for everyone. Each person gets to choose from a varied selection of proteins, vegetables, grains, sauces, and ingredients for the seasoning. Our servers were also great, coming around frequently to check on us. I think the birthday girl had a good time here, after we did one of the touristy Boston brewery tours first Bottom line: come here with a goofy (but respectable) group, give enough time for the T or parking, and do something touristy beforehand, to round out the day.

    (4)

  • Bobby F.

    I have been to this restaurant several times, and each time it has been a pleasant dining experience. The waitstaff in the staff are all open and friendly. Every time I go with a friend we sit, talk and have a great time. The staff always makes us feel welcome. Plus the food is prepared well. There is so much to choose from and a variety of sauces to use. I highly recommend this place for anyone on a first date or a place to bring children.

    (5)

  • Matthew C.

    Do people just like to find something to complain about on here. How can this place get a 1 or 2 star? For those of you who don't know, Fire and Ice is a place where you pick your own ingredients, you pick a sauce and they cook the food for you on a circular grill. It is essentially creating your own stir fry. Most of the complaints here say that you should have advice on which sauce goes good with whatever you eat but apparently these people don't have a mind of their own. This is all you can eat. If you don't like what you picked then go back up again. Recently I brought my cousin here. He's the kind of picky eater who doesn't like ketchup, mustard, mayo, any kind of steak/stir fry sauce, etc. He paid $9.99 for his meal and got two quality cheeseburgers, some steak, some salmon and some mussells. If anyone can complain about that much food for $9.99 then they are crazy. I've never been for pizza but I assume it's great. The brunch on Sunday is amazing. A little more expensive but you can do breakfast with the normal lunch. They add fruits and you create your own crepes, omelets and pancakes. My only complaints are high beer prices and the discontinuation of fried banana peppers. They were amazing. I even plan on going today.

    (5)

  • Chris M.

    om nom nom. I love going here for lunch (before 4pm). I can get chicken, I can get rice, I can get spicy, and I can get as much as i want. I don't mind the bits of things that i get on accident from adjacent patrons selections. sure i wanted that carrot! The boston site has self serve rice and tortillas (which isn't really explained), I prefer at Harvard where they bring some to you. I feel for the lunch price i get my bang for my buck. (slightly cheep now a days.... a mortgage will do that to you). One thing I'd like to know...being a fat american.. is when the salad bar has ranch there (they rotate the dressing...).... i could be like that one girl from MTV and bring my own bottle in a messenger bag... but i'm not that desperate... and i don't mind eating a pile of dry croutons.

    (3)

  • Jenna S.

    Big selection, and pretty accommodating of food allergies/vegans/vegetarians, however the storage of meats is questionable. They have them laying in bowls on ice, but who knows how long they've been there? I've heard a couple reports of (not technically diagnosed but similar symptoms of) food poisoning after eating here, and it sounds like some of the other reviews have heard or experienced the same. Most of the staff is friendly, and it is a good atmosphere (besides the décor being pretty tacky) but I likely won't be back.

    (3)

  • Khoa N.

    What a disappointing brunch. But what did I expect? The few times I've visited Fire&Ice, it was never spectacular. Maybe except the time I went for the very first time in the 9th grade. That did wow me. So awesome that you can pick your own food and have someone cook it for you. But wait, I pick my food, my sauces, and all they do is throw it on the grill -ALL of my sauce bowl, doesn't matter if it's too much or not. So in the end, I'm the responsible one for cooking my food. Therefore, the awful taste of my dish is entirely on me, not the chef. And I'm paying for it. So if you want a nice dinner, save yourself the trip. Save yourself some time hustling through the crowd with your overfilled bowls of ingredients, save your stomach from growling as you eye your dish sizzle away on the giant grill while the cooks seem ever so slow as they move around the circle, and save your clothes and hair from the smoky smell of the grill. If you want a fun/different experience, I guess you can always try. P.S. The service I had today was horrible. The hostess sat us down saying someone will be right with us for drinks. No one came by for the longest time. So we went to get our food. I asked for water once we got back and the waitress told me that usually they take drink orders before we get the food. Oh I know. But no one was there, and now she managed to make us seem like savages who couldn't wait for eat.

    (2)

  • Erin T.

    This restaurant was recommended to us by our "bike-taxi" and when we arrived, there was an hour wait for the dining room. Since we were starving and weren't sure where else to get food, we agreed to be seated in the bar and serve ourselves by walking upstairs to get our food and then bringing it downstairs. This is sounded okay until we realized not only did we have to pick up our food upstairs, we also had to create our food there also. This might have been okay for my husband and I but we had our three children (2, 6, & 9). So this meant many, many, trips with the kids up and down the stairs. On our first trip upstairs, I found the dining room to have an over abundance of empty seats available. When I inquired why there was an hour wait despite the empty seats, they said they didn't have enough servers. (Background info here: Memorial Day, 70 degree sunny weather following two weeks of pouring rain, Downtown Boston) "What? You only have 4 servers???" I then asked if we could eat server-free upstairs instead of at the bar, I was told "no." I figured this would help alleviate some of the trips up two flights of stairs to feed the kiddos and with our potty-training 2yo. Oh well! As another reviewer mentioned, the problem with this food I that you essentially have to create it yourself. Instead of getting tried and tested food off a menu, you are doing the creating and hoping for a good meal. In my case, it was a serious (very serious) fail. We walked around Boston all morning and worked up quite the appetites but our lackluster food creations really didn't really hit the spot. The restaurant is "all you can eat" so you can try over and over (and over) again to get the perfect creation...if you have the time and patience. The lunch prices (5.99 kids-no charge for the 2yo-and 9.99 adults) were pretty reasonable. What would have made this a much better experience? 1) If we could have sat in the main dining room with a waiter, 2) If we had proper instructions on what exactly we were supposed to do with our food selections and how it would eventually be cooked and potentially served (supposedly they have sub rolls, hamburger buns, pizza, etc. for even more variety) 3) if we didn't have the kids and could experiment freely without being rushed. 4) if we weren't over hungry to begin with. Not sure I'd try it again. But, we'll see:)

    (2)

  • Evelyn H.

    This place is really more to have a good time with a group of people than the food itself. The concept is different, you get to choose from a selection of the food you want with sauces, then walk up to an open kitchen where the cooks cook it for you. It is nothing special and the food is mediocre at best. Sometimes they'll over cook it. For the brunch they did have a good selection of ingredients for pancakes and omelets, I wouldn't mind going back just for that. I had a beer and my friend had the sangria, she said the sangria was good and ordered a new one. Their drink menus looked good and I saw them making a few while waiting for my friend down at the bar. Most of the staff was friendly, we had a good and friendly waiter. Some weren't helpful and if you haven't been here before, it can get confusing. If you're looking for good food, don't go hear. It is a great place for a couple of people to have fun, but the food is just okay.

    (3)

  • Miguel E.

    You must be joking! So this review is solely for the bar area. The place is horrible, the TVs have black splotches, the AC doesn't work in the Summer, the heat doesn't work in the Winter, and there are so many tables in front of the bar it takes forever to get a drink. Speaking of which, the main reason my group of friends went there was for its proximity to work and $2 beer. So now the beer price has gone up to $4.50 for Rolling Rock??!!!! I won't be heading there again. With beer prices that are more expensive than places that actually have character, there's no reason to return.

    (1)

  • Timothy S.

    I went on a Wednesday, and the restaurant was pretty empty, so they were extremely attentive to us. I thought that the food selection was great, though they did overcook the chicken (which I'm not surprised by). The idea is novel, the food is decent, but the price is a little steep.

    (4)

  • Tim D.

    The GM and owner responded to me personally. I appreciate their efforts and at bare minimum that shows management cares about customer experience., which is more than alot of restaurants.

    (4)

  • Joshua S.

    If you want good food and all you can eat go to brunch. The best thing about this place is you can pretty much make everything how you want it. The drinks are free refills. I have never had a bad meal at brunch. I can't speak for anything other then brunch. The only downside of this place is some times it gets crowed and the line can get long. Also if you are going there with people there has ro be more then half the people entering at the same time

    (4)

  • John O.

    Decent place, but the lines to get to the grill can get crazy.

    (3)

  • Devon A.

    Fire and Ice is a hit and a miss honestly. The first time I came here I had a burger with a level 3 hot sauce and I loved it. The second time I wasn't satisfied. The food was not cooked that well. But I like the fact it's all you can eat and there is a discount for college students on certain occasions. Plus the cooks cook everything in front of you to ensure there's no tampering with your food. And the selections are okay at best.

    (3)

  • Sara L.

    I visited this restaurant with a group of friends yesterday. There were 12 of us, so we made a reservation. Even though we arrived on time (in fact early) for our reservation, they did not seat us until over 45 minutes later. The people working the hostess booth were rude, condescending, and were not helpful at all when we asked why we weren't being seated. In fact, about 20 minutes before we were seated, one of the hostesses came up to us and yelled at our group that it would take five minutes in a very curt manner. After being seated, the food was ok I suppose. The chefs are quite entertaining and interact with the guests, which is nice, but the food was on par with my school's dining hall. Their selection of meats and veggies is ok, and it was somewhat tasty, but I don't think it was worth the dinner price nor having to deal with the excessive wait time and rude staff. I don't think I will return.

    (1)

  • Heather C.

    I came here with 3 friends for a reservation at 3pm on a Saturday. The place was a complete zoo. I'm not sure if the cooks were training or what, but it seemed like everyone there was lost and confused. It took us close to 1 hour for our food to get cooked. Very, very unorganized. I ended up only going up once because the lines were just way too long. There were plenty of empty tables, it was just that the cooks and managers just couldn't handle it.. I saw them screw up a lot of people's orders. They weren't asking for the type of cheese on burgers. They were rude (probably bc they were so overwhelmed) and the experience was not fun at all - the cooks are typically laughing and having a ball. They handed me my burger then after I touched it they took it away without asking and gave it to some random person. I had to get another burger and bring it up and wait again. Food was very overlooked. This is for one experience. I typically love it here but haven't been in a while. New management or an off day, who knows.

    (2)

  • Alee G.

    This place is more about the experience than it is about the food. It's perfect for large parties (6+). It's buffet style. You grab a bowl, visit each station and pick out what you want. All the food is raw. When you're done, you head over to the sauce station, and pick from7+ sauces. My fav. is the sweet chili sauce. After that you head over to the huge circular grill in the center of the room. One of the cooks will grab your food and cook it right in front of you! The process is pretty quick, usually no longer than 5 to 10 minutes. Once it's done, they hand your food to you on a plate and you can head over to your table to chow down. And you repeat this process as many times as you'd like :-) As I stated before, the food isn't amazing, but it's a fun place to go being that it's so interactive. So, if you want decent food and a fun experience, Fire & Ice is the perfect place to go to.

    (3)

  • Mike J.

    This is my first yelp. I love food and I love dining. Tonight was the worst dining experience of my life. Dining is a social experience, is it not? Heads up to any one considering Fire and Ice for such an occasion - stop - go elsewhere. Fire and Ice is buffet style which is cool but then you need to stand around a middle-place grill and watch your food be cooked. You will be surrounded for 25 minutes by other miserable people who simply want to go back to their tables and talk to your friends. We had 11 people here for three hours for a bachelor party and on average, had 4 people sitting at the table at a time. Also, drink service was few, far between, and forgotten often. Thw groom also got cut off because he was sitting at the table by himself....while everyone else was stuck in the miserable line. Do yourselves a favor and go to McDonald's.

    (1)

  • Mabel Y.

    This place is birthday and bachelorette party central. It's great for HUGE groups. I was there with a group of 20+ people and the "cooking" process is a great ice breaker by giving people a chance to mingle. But why is it called fire and ice? I get the fire part. Where is the ice? The food was ok. My only tip is make sure you DO NOT put your sauce on your ingredients. The guys on the grill will yell at you that your food will burn, ignore your food as it is cooking and hand you a plate of char.

    (3)

  • Robert P.

    So, here we are on a Sunday! Showed up for the brunch at 11am with 30 people prior to a Blue Man Group Boston show. They took us in after a few minutes which was impressive, prices are really good at $15.99 for all you can eat, oh and $5.99 for kids. So many choices for any appetite and food choice, vegan, meat eaters, any kind of fish, you name it. Service was excellent and good was average. It is a twist on the Korean BBQ of California! A great place to bring kids as well, loud music playing so you don't need them to be too quiet. Overall a four star place! Good for groups of any size.

    (4)

  • Tyler R.

    I came here for school event. It was a large group and they were very accommodating. Cici was our waitress and she was amazing. She was there at just the right time but not too persistent. We ordered dirty martinis which were good. Not the best I've had but they passed with a B average. The food was interesting. It's Mongolian style. You have to choose everything yourself and then they cook them, so if your not good with choosing ingredients that "pair" this could be a disaster. They also gave the options of making burgers or pizzas. My major complaint is that I'm a vegetarian and I witnessed them twice mixing someone else's meat into my vegetarian selections. This can happen pretty easily because it is all cooked on a huge 8 ft hot plate. It was not vegetarian friendly if you are a strict vegetarian. I did also find allot of the sauces were very salty. I wouldn't go back but I would say it's probably great for a meat eater. Oh yeah, it's all you can eat too for 13$ so enjoy!

    (3)

  • Bob L.

    Are you serious??!! We were here on 10/13 @ 1pm. Horrible service. Waited at grill for 20 mins and there were so few cooks that my food burned! Had to recook. After 35 mins, finally able to start eating. Ordered a coffee and they were out of sugar! How can a Restaraunt seriously have the gall to tell a customer that they are out of sugar?? Hello?? Ever hear of a grocery store? Absurd.

    (1)

  • Junior T.

    Not my first time at a Fire and Ice, but my first time at this Fire and Ice. I set a reservation and came here with a group of 8 and was met by a hostess expecting me. Quickly seated, met the spectacular waiter and was quick to eat. The burgers are probably the best part, I don't know why but that's the first item I went to, then tried seafood, not the best but for those who like seafood, there is a variety. A lot of meats, pasta, rice and soup, and a salad bar. I would give four stars, although a Pina Colada I ordered was pretty basic and made with pre made concentrate and ice, instead of natural coconut cream/milk and pineapple juice. The ice cream was basic, I would know I work at a ice cream shop; but the ice cream bar was enough to make you forget about the basic ice cream. Was even charged the cheaper lunch price instead of dinner price even though I got there 15 minutes before dinner started. To summarize, this location is a good place to go with a group of friends or maybe even a date, there is a large range of food and the staff is friendly, the chef sometimes perform cool tricks and kids can always go; I'd visit again soon.

    (3)

  • Andrea H.

    After coming back recently for another try, I was delightfully surprised by the new additions to the place. I saw a few new additions to the items to add to your meal. The sauce selection has been updated with many new options. They've also added some spices, red peppers, lemons, limes, to give your food a little more kick and personality.

    (4)

  • Nicole C.

    I can't say one positive thing about this place. The vibe is wannabe nightclub. Lots of 21st birthday celebrations with the drooling bros to prove it. Relax, guys. This isn't Studio 54 (as much as Fire & Ice would like to think it is). You're eating glorified stir-fry...leave the stilettos at home. I could also do without the worst-of-the-best pop hits assaulting my eardrums. If you aren't interested in conversing with your date, this is your spot. As for the food, it's the McDonald's of Mongolian barbecue. You're responsible for your own concoction, so if it isn't good, there's little room to criticize the restaurant for it. It was well-cooked, nothing too hard or mushy. Just sort of blah, no sauce spicy or flavorful enough for me. And the rice was unmistakably Uncle Ben's instant blend. The ingredients being exposed to God knows what airborne illnesses skeeved me out, as well as the colorful "funky" lighting overhead. They put green light over the greens so it's almost impossible to tell if they're covered with debris, snot, insect carcasses, etc. At no point during my dining experience could I see what I was eating, which was certainly a well-planned strategy on Fire & Ice's part to keep their patrons "in the dark" about what they're really consuming. Our waitress was visibly annoyed to learn that one of the two of us hadn't been there before, so before launching into her dreaded spiel about the "procedure," she asked my dining partner if he was comfortable explaining it to me instead. When she retrieved our plates at the end of the meal, she almost apologetically asked, "Did you enjoy yourselves?" I didn't have it in me to break her heart and give her a piece of my mind. That's what Yelp is for. (Besides, it wasn't her fault.) You're paying for the overhead. If you go back for a second bowl, you're a fatty, so for most people, it just doesn't pay for itself. And don't even bother with the drinks. $18 to share something akin to Hawaiian Punch with no detectable amount of alcohol in it. "Do you want a doggie bag?" No, but I'll take a barf bag. I don't even want my toilet eating this shit.

    (1)

  • Samuel S.

    My previous experience with Fire + Ice was the one that was in Providence so I knew what this place was going to be like. My friends and I went there yesterday, Saturday June 1st, 2013 and we had a great meal. It's a Mongolian BBQ pit style cooking method so you are suppose to have your sauce in a different bowl as they add it later during the cooking process. You choose all your own ingredients so it's custom to you. What made this place great was Brittney, the waitress we had. She was awesome and I'd definitely would like her as a waitress again if I could. I will say that the place was a bit full. But I didn't mind. Also, the ice cream they had was very good especially on a 80-90 degree day, ^_- People need to understand that this is a self serve food type restaurant.

    (4)

  • Tom D.

    2 dollar 20 oz beers? Yes SIR.

    (4)

  • Darby S.

    I've been to this place a handful of times (usually before a Sox game) and have never been disappointed. There have been a couple of instances where they needed to restock their food, but for the most part there is plenty of variety. Their drinks are great, and the atmosphere is fun. The chefs were funny and posed for pictures with patrons waiting for their food. Since it's basically self-serve with the exception of drinks, sometimes it's hard to flag your waiter down. Overall good experience!

    (4)

  • Anna C.

    I went on Monday which is college night. It's a pretty good deal to go on this day if you're a college student, it would only cost $9.95 per person if you show them your student ID. I knew it would be crowded so I went on their website and reserved a seat for 2 at 7:30. There wasn't that many people there yet when I got there but after I sat down, a bunch of parties starting coming through. I went up two times to get food. The whole dinner took one hour and most of the time was spent waiting in line waiting for the food to be cooked. If I wasn't in a hurry I wouldn't have minded to go up at least one more time for food or at least to create a nice cream sundae. It would've been a fun experience with a whole bunch of friends but don't expect to be able to eat much food if you don't plan on staying at least two hours.

    (3)

  • Ana Beatriz A.

    After my friends huge rave about how good the food is i was semi disappointed food is just like any other, however the environment and idea is spectacular, its not often seen in most places. Even though the food was average the experience was pretty great. :)

    (4)

  • Nancy R.

    All you can eat..need I say more? This a very entertaining place for large groups and can also work for a date. You basically pick all the veggies, fruits, raw meats, noodles that you want and take it to the cooks and they grill it for you, right in front of you! The cooks also add to the atmosphere by chatting with you. Depending on how crowded it is will determine how long it takes for your food to be grilled. There is one giant grill and you stand around it and hand the food to the cooks. I had a great time last time I was there and I can definitely say I am going back!!!

    (5)

  • Hilary T.

    It pains me to say this but I was pretty disappointed in my visit here. I came here 8 years ago with a friend and it was literally THE COOLEST restaurant I had ever been to! I loved it so much I even started referring to it as the "best restaurant in the world." I've been raving about it for years, especially since there were never any near me, which made me want it even more. Granted my first visit was to the other location (not the one I'm reviewing) but still...you expect consistency, right? All I can say is don't bring anyone here if you plan on talking to them. I visited Boston for 24 hours to see a former dance student of mine perform in the Radio City Rockette show, and we went here after the show for dinner. Not only was the music SUPER loud, but it seemed like everyone at every table around us was drunk and screaming! Granted it was a Saturday night, yes I understand that, but this was semi-out of control. I especially don't recommend bringing kids here. At least my former student is 14, so she didn't seem too phased by it, but I certainly didn't appreciate having to shout to be heard. Also, the food wasn't nearly as good as I remembered! I'm still a big fan of the concept - put all your own meat, veggies& sauce together and watch it grill on the world's biggest Hibachi - but it just didn't deliver like I remembered. Maybe I should have gone to the other location, but given other Yelp reviews, it seems like this place has really changed in the last 10 years, which is too bad. It really used to be awesome. And don't go here if you don't like singing Happy Birthday AT LEAST 5-6 times per night, because that's what you're forced to do while standing at the Grill waiting for your food. At least 4 of those people were lying. Really, when I think about it, this place really only deserves 2 Stars. I guess I'm just giving it 3 for the benefit of its legacy in my own head, which I'm still having trouble letting go of...

    (3)

  • T C.

    Went here for the 1st time recently. The value is pretty darn good. For 10 bucks I got an outstanding burger (cooked perfectly, nice and juicy), a surprisingly good pizza (even if the cheese was just plain mozzarella) and some ok chicken wings. That's a lot of food for 10$. The concept is kind of fun, watching them cook your food. Cooks were very pleasant, but our waitress was tough to find when we wanted another drink. Only real complaint is it was pretty dirty. Floor by our table was sticky, and for carpet that's tough to do! Bathrooms in dire need of a cleaning. Drink and app menus on the table all sticky.

    (3)

  • Heather W.

    I just sat at the bar and had buffalo tenders and a bloody mary. The tenders were so unbelievably overcooked it was scary. I'd like to try their real food.

    (2)

  • Pete K.

    Just awful, start to finish. Hostess didn't acknowledge our presence, even though we stood right in front of her for a couple of minutes. We eventually were told to go upstairs. Wait staff was slow and indifferent, in a dining area which could only be described as Chucky Cheeses meets a Chinese buffet. Many children, running around, I eventually got a warm beer and sent it back. Cooks seemed to be more concerned with looking cool with spatulas, than customer service. Lots of ingredients were empty at the buffet. Bathrooms looked like they hadn't EVER been serviced......Generally a bad experience.

    (1)

  • Elizabeth A.

    Been here several times for theater nites for family bdays. Sometimes too crowded to get in so obviously popular. Cocktails great and people who work here great but sometime it takes a long time to wait for the food to be cooked and that is okay since you build it yourself but it is tough for vegetarians here because you have to ask for them to cook your food in the back to avoid the meat grease covered circle grill. Great for the birthday spirit as they sing to you and give you the food. The worst part of this place is when the buffet areas you make your food bowl from get all messy and not maintained well. Sometimes great, sometimes not so much, Great boisterous atmosphere and if you are not vegan or OCD about anything. I"M SURE THIS WILL GET REMOVED LIKE MANY REVIEWS ON YELP that I write. I don;t know why I waste my precious time trying to be helpful to the review using community.

    (3)

  • Kate M.

    Overall, I enjoyed my experience at Fire & Ice, but you definitely have to be in the mood for it. We went on a Saturday night because I had a free birthday dinner through signing up to their e-club. If we wanted to sit upstairs, it would have been an hour wait, so we sat downstairs at the bar area for no wait, and just went upstairs to grab our food. After we picked out our food, we waited at the grill for them to mix it. It was quite busy, with a lot of big groups and young people. We had to wait a few minutes before getting our food on the grill, and then waited longer for our food to cook. We were probably upstairs for 15-20 minutes, wondering why we ordered our drinks before heading up. The food was good, but then again, I hand-picked it out. I can't complain for a free birthday dinner, and all-you-can-eat dinner with no wait at the bar.

    (4)

  • Sharon D.

    I'm a fan! If you are looking for a fun and casual place where you assemble your own meal and watch it cooked on a huge grill then this is the place for you. I recommend trying the lunch - it is basically the same as dinner in terms of offerings but at a lower price and a more relaxed atmosphere. Here is the drill... you go to a salad bar of sorts to fill your bowl for your veggies, meats and seafood. Then you pick your sauce, bring them to the grill and in minutes, your food is cooked right before you! There is another station for salad and soup at lunch and it is all you can eat! Great if you have multiple and varying dietary needs in your party. The service is fine and the decor fun. Check it out!

    (4)

  • Teddy P.

    GREAT PLACE FOR COLLEGE STUDENTS. It has a great atmosphere and all you can food. What more could a college student ask for. If you are looking for traditional waiter service Fire and Ice is not for you. There is a raw food bar that has all of the essentials (Pasta, meets, veggies, fish, fruit and more). You collect all the food you want on your first place, get a cup of one of 12+ sauces and then bring it to an enormous grill in the middle of the restaurant where it is prepared for you. If you are lucky you will get a show from your grill man. The deserts are all made to share, I ordered a piece of cake and sure enough 10 minutes later they brought me a quarter of a cake!

    (5)

  • Lama H.

    Great concept and new experience if you've never seen it, but the management and wait staff ARE TERRIBLE! First of all, I called to add 2 ppl to our reservation. The woman on the phone was so rude, and told me we would have to squeeze in. Complete lie. When we got there, it was obvious that they just added tables to the end, and there was plenty of room to add more. And about getting there, even when half of our party arrived, they wouldn't let us be seated. The rude hostesses said that 90% of the party would have to arrive.This means that for a party if 10, if 8 ppl were there, they would not be allowed to sit until the 9th arrived. REALLY?! 8 PPL COULD NOT BE SEATED? Our waiter was oblivious to our existence. It took 30 mins to get cups of water. This is self-serve; the waiter has like 2 tasks: get drinks and get napkins and he couldnt even get them done efficiently. It was too loud. You cant havea conversation because of the loud music and screaming people. It was also too dark. This is a restaurant not a night club. When we finally left, it was a huge relief to be outside. We were overcharged for an extra person and gratuity is included for the worst service ever. We must have paid $50 in tips for rude or nonexistent service. While the grill is unique, unfortunately our experience with the staff tainted the entire night. We wont be going back.

    (1)

  • J L.

    Food here is not bad, not great. It's what you would expect from this type of restaurant. Seemed like a great place to bring your kids.

    (3)

  • Doug J.

    (score 1-100) - 65. This is a place where you choose you your meat or meats, veggies and sauce and you stand around a grill waiting for it to get cooked. You can have your traditional stir-fry or even have them whip you up a burger on the grill. Fun place and youthful crowd. Friday and Saturday nights have high energy. tip: Remember to skip at least one meal prior to going to Fire and Ice. It is all you can eat and it very difficult not to eat multiple serving. Overall a great value, you'll definitely eat your way to what you spend!

    (3)

  • Joselia S.

    I really liked the vibe of fire & ice. I went there to celebrate my birthday with 16 other people and we had a really good time. The way they cook the food is amazing and all the staff were really nice about letting my photographer take pictures. My friend works there and i suggest you go there if you want a fun night out but nothing fancy.

    (4)

  • Brendan T.

    My wife and I went here after attending a show at the Wang Theater. We were seated immediately when we arrived, as I had made a reservation using OpenTable. The music was a bit loud. The staff was mostly helpful, with the exception of our server. The cooks do some tricks while they make your food right in front of you. The food is delicious, with plenty of sauces to choose from to suit your personal taste. Service was fast until I asked for water and the check. He came back after walking past our table four times without a check or water in hand, and asked if we had room for ice cream. Still no water or check. After I made it clear, yet again, that we wanted the check, he still took about 10 minutes altogether to get us the bill and then return after processing my card. All told, after eating it took us approximately 20 minutes to get the check and leave. I only knocked one star for the service and music. If service had been better, I probably would have given four.

    (3)

  • Eric S.

    I went here on college night. Yes, I am a college student. It was also the worst decision I've made all year (granted that it was only 3 days into the year) The place was packed, and they only put out half of the food promised on the menu on their website. Why? Because they're ripping us off. College night is $9.95 per person for dinner for students. Weekday lunch is also $9.95 for everyone and it's the same food. So, are they making money? YES Were they ripping us off by only putting out half the food? YES It took a while to get to the grill. Of course, there were some people who cut the line, pushed shoved, etc. Lucky for them, they didn't push or shove me because the cup of sauce in my hand would disappear and suddenly appear down your shirt. The cooks put on a show, and there was this one guy (guy holding the bun in the photos) who kept singing/screaming/screeching whatever you would call it. I was hoping that his spit didn't end up in our food. They were all sweating (I wonder if they sweat in our food? Don't answer that, it was a rhetorical question) For my first plate, I put bacon in with my pasta. The guy separated out the bacon and somehow it ended up on someone else's burger. For my second plate, I got calamari with pasta. I was puzzled when I looked at my food on the grill because I was sure that I didn't get bacon the second time around. Turns out that it was my calamari burning to a crisp. As for the freshness of the food, it wasn't very fresh. The shaved steak turned into a patty when they cooked it. The calamari was still frozen, and MORE THAN HALF OF THE MUSSELS WERE DEAD IN THE TRAY. Despite the crowds, the waiter was close to keeping up with everything so no complaints there. Will I go here again? Against my better judgement, probably yes.

    (1)

  • Mike D.

    I went to Fire & Ice tonight and my experience was a great one. Our server, Mike B. was great!! We walked us through the entire menu, setup, experience, and even gave us recommendations for sauces and food combinations. The food was great with more than generous portions. You could tell the staff really appreciated the business. The experience and environment is inviting and comfortable. I will definitely be back and suggest everyone gives it a try!!

    (5)

  • Jenna K.

    This place has gone downhill. There used to be a ton more to select from and I find the sauces to be much more bland. The waitstaff is also super slow, especially when you consider you are doing like 90% of their job. If you want to try it and have a student id go on Monday nights because it is only $10. Total rip off though for the regular price.

    (2)

  • Oke M.

    The waiter was borderline non existent and we had to struggle to get her attention to get drinks. The food was as expected, but we had to wait almost half an hour for our table even with a reservation. I hadn't been here in a long time but they removed the chips and salsa that you would normally get when you get seated, took away the tortillas, and you now have to scoop and serve your own rice bowls. The restaurant has turned into a cafeteria with drink service. I used to work here in college and it has really gone down hill.

    (1)

  • Sarah C.

    I have been to several similar restaurants over the past few years. This one's ok, but nothing I'd write home about. Meat selection is good. Vegetable selection is decent, but definitely could be improved. During the dinner rush, beverage servers got way overwhelmed. I'd like to see them offer a couple different price levels: one for folks who only want one bowl, and another for folks who want more than one bowl.

    (2)

  • Melissa G.

    We came in for half off appetizers & never got our appetizer ... Also we had 2 servers & not one could actually wait on us ... we didn't have silverware or water refills without asking several times from several people. We will not go back.

    (1)

  • Ethan R.

    Choose your poison buffet style with a hot plate and sauce that they grill for you. Good service and did I mention you choose your own items? My first dish was a Caribbean style pork/chicken with black beans and a spicy sauce. Then I moved onto asian seafood with a pineapple glaze and calimari/tilapia. Third course I just did salad since I didn't want to hold my friends up. Finished up with a drink at the bar called the "Grateful Dead". It's like a Long Island, but respectable because I was drinking it in Harvard Square at noon. Only $8 too!

    (5)

  • Lish N.

    This place is GENIUS!!!!!!! and let's not forget alot of fun! You pick your own veggies, seafood, meats etc and you line up and watch them grill it on this hugmongo grill. The drinks are tasty and the waitstaff is very helpful I will def be returning the next time I go to Boston.

    (4)

  • Chris C.

    I hadn't been here in many years and I'm sort of torn about this place. While I really enjoy the food and atmosphere I suppose you have to be in the right mood. It also helps to probably not go on a Friday night when its totally mobbed which is how my last visit played out. This meant a long line to get the cooks and a little less of their act since they were trying to rush to get everyones food cooked. The service is lackluster from the waitresses even though their only job is to really bring you drinks. I also have found they don't seem to do well with reservations from Opentable even though they take them. I mean if you put in for a reservation at 8PM you would expect to not wait 30 minutes to get a table.

    (3)

  • Sara M.

    I have been here several times and been underwhelmed each time. I guess I just don't enjoy this type of restaurant. It was pretty expensive unless you eat a lot, which I can but just wouldn't want to of this stuff. There is a big buffet and variety of veggies, protein, sauces, noodles, etc. that you try to cram into this bowl. It kind of bothers me in terms of cleanliness because you know everyone doesn't always use the utensils. So you basically walk over to the ingredients and pick them, walk over to stand in line until a chef is available, then watch them cook it, and then walk back to your table. Everyone is always getting up and sitting back down at intervals, which makes it hard to have a conversation. Plus, you either have to take your purse with you or have someone stay at the table. The food isn't unique or special but it is customized since you pick everything. I don't think it is that hard for them to just throw it on a big flat top grill and heat it up either. Like I said, I am not a fan of these places but it can be fun for some people!

    (1)

  • Reshay F.

    I have been to Fire & Ice a couple of times. I took my family there a couple of months ago and they loved it! I am surprised that there are so many low ratings. The two cooks on the grill were very entertaining and outgoing. I gave them a $5 dollar tip each for that reason. I think more people should tip the grill cooks. The atmosphere was pleasant, the food was delicious and everyone had a good time! What more can you ask for in a restaurant setting?

    (4)

  • Melissa M.

    If the germs from the sticky silverware does not kill you. Then, the food will. If you like this place, I seriously could never be friends with you. Stay home and have an air sandwich, it's better than the food here.

    (1)

  • Jessica W.

    Very fun place to eat. Great for groups. It's not fantastic (in my opinion) depends on who cooks it. Since you are picking all your own food and cooking it on the giant grill, you do have to have a bit more discretion. I usually do a noodle dish with some chicken; play it safe. It is all you can eat, but as a female I don't eat much so it's a bit pricey. Fun for groups though; and I would most certainly come back.

    (4)

  • Theresa M.

    I'm a little surprised about the bad reviews this place gets. I've only been there twice, but both times I was very happy. Also I'll note that I don't go during the rush times. Most recently I went at about 4:30PM on a Thursday. My boyfriend and I pretty much had the run of the palace and the food was cooked quickly. I feel that we both ate our money's worth...plus where else can you go into total carbohydrate shock with the tortilla shells and the rice they give you at the table. On the flipside you can load up on veggies and a wide assortment of fish and meats. Although they could have used more bacon the day I was there. Next time I might save room for the dessert buffet...lots of toppings, look very enticing. Oh and the drinks are yummy and good... Tip: Join their e-mail club and you get 20% the food portion of your bill plus a birthday deal!

    (4)

  • adam w.

    I decided to give this place a second chance. They did make some noticeable improvements. They put your bowls on the table now and it's a bigger bowl which means less trips to the grill. It was big enough that I only made one trip to the grill so I was actually able to sit down and enjoy my meal. The food was well stocked and the server was pleasant. My vegetarian friend got a little ticket for her plate so they didn't mix it up with the meat out back. I don't think they did this before. Her food was waiting on the table for us when I was done with my trip the grill. My biggest complaint was the temperature of the dining room. It was much too warm in there. They need better air conditioning for these hot summers. They also made a mistake with the check which they promptly fixed when I pointed it out. I still left smelling like a grill. Don't ever go here unless you plan on going straight home to take a shower. I gave it three stars because they did make some improvements. I'll still eat elsewhere in the future. They are many better choices all around.

    (3)

  • Kevin C.

    Don't come here expecting a gourmet meal of any sorts. If you plan to eat at fire and ice, set your expectations accordingly and you will enjoy yourself. This place is about the all-you-can-eat, create-it-yourself-type-fare. You will get your choice of some pastas, meats, veggies, and seafood. Combine it all in a bowl, add your sauces of choice and leave it to the chefs to grill up for you. The best part is that if you fail at finding the right combination the first time, you can try, try, try again - as many times as you like! I recommend the sliced beef over the 'sirloin chunks' and my fav sauce combo is the terriyaki with a healthy pinch of cajun spices. Sweet and spicy, just the way food should always be.

    (3)

  • Daniel M.

    Lots of kid-pleasing items on the menu. A little too greasy for my tastes, and although there was plenty of food...the quality was definitely lacking. Plus, the rice was so salty!

    (2)

  • Ali J.

    I've been to this one a lot, and a few years ago it was great. However, the past 2 times I've gone, the service has been HORRIBLE. The first time, our waiter completely forgot about us and did not bring our drinks until we were done with our meal (we received a free desert for the bad service). Yesterday when we went, our server did not bring us the complimentary rice and tortillas until we had to ask her. When we were picking our food, someone was sweeping the ice that had fallen--right onto my fight. The best part was when I tried to move so he would stop, he kept flinging them in our direction. I doubt I'll go back to this location since it seems they don't know what customer service is anymore.

    (2)

  • Emily R.

    If you are looking for something to do with kids or you are a college student this place might be nice. They do have a little bit of everything but the way the wait staff has their sections you are lucky to see your waiter maybe once, and that's when they are looking for money! Food is just OK and the guys cooking it are more worried about the 'show' than how your food is being cooked! If you are looking for good food DO NOT GO HERE!

    (2)

  • Alice S.

    Wow, I'm very surprised by some of the negative reviews on here. I went to Fire and Ice the very first time a couple days ago for lunch with my friend, and it was a great experience. Sure, the food is not spectacular, but it is pretty darn good (especially if you choose the right sauce!) And the place is pretty lively and the atmosphere is great - the music is actually pretty quiet and not as loud as others on here make it seem. It's great for family and kids. The huge grill in the middle of the restaurant is something different and sure to please. The service - nothing much to complain about. Our server was pretty attentive and came around at least 3 times to ask how our food was. Overall, a pretty neat experience. I definitely see myself coming back here sometime in the future.

    (4)

  • Melissa C.

    Came here for Sunday brunch with my boyfriend. We came around noon, and didn't have any problem being seated. I think around 1pm, there was a larger crowd rolling in, and I saw a couple parties waiting to be seated. Brunch is definitely the best deal for this place. You can get eggs, omelets, pancakes, french toast, in addition to their normal stir fry, burgers, philly cheese steaks! Although, I wasn't too sure about the seafood that was out, the rest of the meat on ice looked fresh enough. I saw them stock the vegetables often during the couple hours we spent there. No food poisoning from anything there. We saw some people going up to the grill with two bowls of stir fry, which was actually a good idea since it could take a while to get your food made. I think the funnest part was seeing the different ways the cooks could combine your ingredients into completely different meals. Brunch is a great deal, not so sure if the dinner prices are worth it... in addition to the additional wait times that come with more people waiting at the grill. Nothing made at the grill was too elaborate, so if you're looking for that.. this is not the place for you. If you're looking for good to decent food for a good price and want to try and watch the cooks make your food... then check this place out!

    (4)

  • Matt M.

    Went for Sunday brunch. My pancakes were raw in the middle. My friends crepe was under cooked. Chef had attitude, which really sucks when you have to stand there and watch them cook. The place smelled a bit of stale beer from the bar scene the night before.

    (1)

  • Dave Y.

    The hostess was too busy curling her hair to pay attention to how many ppl were in our party. When there were not enough seats for our party, the manager blamed us for not telling them the proper number of ppl in our party. No one explained to us how the restaurant operated. My friend had a piece of meat that tasted like chewing tobacco. We are still waiting for our check.

    (1)

  • Bryan M.

    Great concept and the food is just amazing. All you do is select your food then choose a sauce or spices to add then bring it over to the huge grill and watch them cook it. The negitive part is the elevator is very old and has broken down every time I have been there. Also the bathrooms are kinda old and out dated as well as small.

    (3)

  • Melanie S.

    Eh... I feel like this place would get either 5 stars or 1 star. 5 stars would possibly come from a 12 year old boys basket ball team who came here to celebrate afterwords. Or from someone who wants an unlimited amount of food, that doesn't taste that horrible, and who likes eating in bowling allies after the black lights are up. However, I went here because I liked a similar style restaurant in SLC, and wanted to find it's equivalent in Boston. This place has an... interesting atmosphere, where it's 1/2 bar (so you'd think it was for adults) but 1/2 restaurant that you'd think is for kids, but is really filled with adults. I am also going to risk sounding snobby right now... but this place is particularly unappetizing because it is all you can eat, and the people around you will most likely have plates filled to the brim with hamburgers, chinese bbq, and italian pasta, and a tortilla. And icecream. All at once. And it's just awful.

    (1)

  • Amber S.

    Great place for big groups, make sure you book way in advance and you show up with at least 90% of your party or they wont seat you. Trendy, fast, and affordable. Come hungry because it's all you can eat ;) even an ice cream bar

    (4)

  • Kevin L.

    Fire & Ice sounds intriguing at first, however, my experience has been ok. Basically you get a selection of raw veggies, meat, and sauce. Then you wait around their huge grill. Sounds good before you sit down and take a bite. All the food is cook at the same rate. Of course some meats needs less cooking time and other meats need more. This is why my rating is so low. The cooks are friendly and will make fun of customers who bring a small bowl. Kinda funny at first. Be prepared to catch a bag of chips. The price is too high for the quality of the food. I can't eat $17 worth of overcooked meat.

    (2)

  • Rani P.

    Fire & Ice has so much potential for a stir-fry, rice loving filipino/mexican mix like myself. But first off- I can never eat enough to value the cost of my "all you can eat" meal. Hence why I enjoy bringing people with large appetites to eat more than enough for the both of us to make the meal a great deal... But I was so disappointed by the food- although I think the atmosphere is great and the service was friendly- I mean, I might as well just buy frozen vegetables and meat from Shaw's and stir-fry everything myself. Also- the stir-fry sauces are a disappointment. I've tried every one and can't understand the appeal of any particular one. So when I choose- it's more like a "which one can I stand the most..." choice. So unless you can eat over 5 plates of stir-fry and have the patience to wait (with each plate taking a decent time to be made)- I say go for it! But not me... unless all of the sudden grocery stores run out of fresh produce for homemade stir-fry (for about a third of the cost).

    (2)

  • Emily D.

    Is it just me.. but I'm just not interested in paying to walk in a buffet line looking for ingredients to my un-cooked meal. Then standing for 20 minutes at a crowded grill. Trying not to knock someone out when they push their way in front of you to get their food cooked first. keep it simple.. don't try to grab crazy ingredients cause you think it will taste good or you'll be stuck with it unless you want to stand by the grill for another 20 min. ehh.. i'm just not into this place.

    (2)

  • Abdulrahman B.

    I enjoyed the unique experience of creating your own pasta. I had two pastas with different sauces. One with a mussels and marinara and the other was salmon Alfredo. I was hoping to try their burger but there was no room left, too bad! I was there in a Friday night and it was crowded. Watching your food cooked in front of you was fun. I still can see that burger in front of me! Ok it's my ticket for the next visit.

    (3)

  • Ryan G.

    Definitely a MAN's place. All you can eat meat....mmmmmm. Good for a Group of GUys. The concept is pretty unique. I'll give em that much. You go and pack a bowl with pasta, meat, seafood and give it to a chef that cooks it for you basically in front of you. Overall, the food is A-OK but nothing more than that. It's up to you to be creative about what sauces to put on your meat and whether to put it over rice or pasta. What makes my rating a two, however, is the service. TERRIBLE. 1. I hate waiting. So sometimes the wait for the chef to cook your food is RIDICULOUSLY long because everyone goes at the same time. 2. The Chef Burned my food because he was too busy mingling with some of the other customers 3. The Waitress overcharged us and then the manager had to come and he had to debate the fact that the waitress charged us for 18 people when there was clearly 16... and yada yada yada. Basically, it took way tooooo long.

    (2)

  • Christine T.

    I went to college in Boston and used to live down the street from Fire & Ice, so we went here a few times with big groups of friends. I'm not even going to bother describing the food because all I have to say is back then and even to this day EVERY TIME we go here, at least one person ends up with food poisoning. I don't know why people (including us) keep going back. Avoid.

    (1)

  • Kim K.

    Man do I hate Fire & Ice. I begrudgingly went here this weekend for a friend's birthday. This place was packed until close with college kids. It's becoming more like a club with food than a restaurant. Ick. Anyways, I do have a few positive things to say. I didn't eat at the grill (because it grosses me out and I think the food all ends up tasting like grill anyways, not worth it) and ordered some fries instead. They were $2 for a huge basket, sweet! Free refills on soda kept me in a good mood too. Our server was great, very attentive even in the zoo that is Fire & Ice.

    (2)

  • Ms. Review S.

    A bacteriological nightmare, Salmonella and E. coli everywhere. Seated an hour late, With a reservation for our date. Fingerprints were on everything, Lots of birthday songs to sing. Sirloin as chewy as old gum, I hope I don't have the poops out my bum. All of the handles at the buffet were sticky, Ewwwww I felt really icky. My server's name I do not know, Caring for customers doesn't show. When I left this place tonight, I felt absolutely no delight. I will not be back, Not even for a free snack. Yelpers beware, of this bacteriological nightmare.

    (1)

  • Joe M.

    Although the concept is great, the food was just standard and the wait time to even get up to the restaurant was ridiculous, then when you finally get up there the place is a zoo with even more lines to try and navigate through.

    (2)

  • Ali M.

    This place was just way too nuts - in so many ways. Holy crap. My boyfriend and I walked in on a Saturday at around 6:30 - 7 pm and were seated right away. The waitress was new but very pleasant and attentive. The lovely experience pretty much ended there. Ohmygod. BACTERIA CITY, PEOPLE. I ordered a large alcoholic beverage because I couldn't handle my life for the 2 hours I was here. SO much raw meat, in little bowls, with dozens of assholes handling it with plastic tongs like morons. There must be SO much contamination and bacteria in that food bar area. I understand the concept, but applied in real life it is a nightmare to behold. The grill is a big headache. Nice concept, poor execution. Way too many people trying to get their food cooked at once. I was watching the grill and almost everything was overcooked or burnt. Obviously calamari needs less grill time than steak.. basic grilling rules don't seem to apply at Fire & Ice. The demographic here also sucks and I know it's not the restaurant's fault but for this reason, I would never recommend this place to anyone without warning. 80% of the patrons are LOUD, ditzy tiara-wearing birthday chicks. The other 20% are people on awkward dates (awkward because you can't possibly have a conversation in here because of the loud music) and a family or two. I am praying to the raw meat gods that I don't get dysentery tonight. Oy. Just oy.

    (2)

  • Matty C.

    Disclosure: My meal was complimentary as a promotional activity to get me to return to Fire & Ice after poor experience. At no point was I asked to revise my Yelp review. From what I can tell, only the manager knew the complete reason for our visit. Heck, our waiter asked if we were friends of the owner when he found out we had a free meal. Some background: Our 2011 experience was on a Saturday, early evening, and service was horrible! We had to flag our waitress down to get her attention for everything and the grill was slow moving, which lead to overcooking much of our food. Because of the slow grill service, my pasta was always overcooked and crunchy. Not so yummy. So, with that being said, let me say that the service here was a complete 180 from last time, which was my big turn-away on my last visit. We were both looking at the service with a critical eye tonight compared to if we were there with friends. Table service was awesome. While initially we were both pessimistic and were thinking it was a push to butter us up for a good review, we watched the waitstaff through the whole restaurant and saw plates were being cleared quickly and regularly and drinks were being taken care of everywhere. Also, to my surprise, our waiter was observant enough to notice I had a burger to ask if I needed mayo, mustard or ketchup. Quite an improvement. Grill service was much better, too. When we went in 2011, there may have only been 2 or 3 chefs at the grill. This time there were 5 and they kept things moving. It was a busy evening and I figured they'd be slow, so I got some salmon (figuring it's all too easy to overcook it). After watching it sit on one side for what seemed like too long, it came out great. From our table we could watch the whole grill area. When people couldn't fit at the grill and were beginning to wait on the sidelines, they were only there for a minute or two before they were flagged up to the grill by the chefs. The only thing I have to add about the food... holy cow, why did I wait this long to try a burger here!? Best burger I've had in a loooong time. This is the Fire & Ice I remember prior to my 2011 visit.

    (5)

  • Charlie W.

    "Meh," is about all I can muster if asked to come up with one word to describe my experience at Fire + Ice. I was there as part of a large party for a couple people's birthdays. They had both agreed upon this place pretty much based on the gimmick, I suppose. When we got there, on time for our reservation, our tables weren't yet ready. About 20 minutes later, we were permitted to continue upstairs to our seats. Our party was a mix of children and adults, so I was willing to give this place the benefit of the doubt in terms of service. But then... what service? We hardly saw our waitress, and it took forever for her to fulfill our drink order of mostly sodas. For a restaurant where the patron does most of the work (picking out your own food, bringing it to the grill, waiting for the chefs to cook it and bring your plated meal back to your seat), we were surprised at the poor attention we received from our waitress. The quality of the food was sub-par. I realize that $17 for an all you can eat dinner is pretty decent, but the pasta was rubbery and the meat was flavorless. It's a neat gimmick, but the execution is bad. FYI: They validate parking, but make sure you part at the St. James garage.

    (2)

  • Chico N.

    Cooks are very friendly and fun. Food is fresh and good. Very busy on Friday and Saturday night, parking is tough. Overall great food and good music.

    (4)

  • Ross G.

    Went here for my first time the other night, first and foremost if you go here ask for Mike B. he was one of the most excellent waiter's I have ever had in Boston. As it was my first time I was a bit confused, he showed us the menu and the entire lay out in order to prepare our meals. He answered all of our questions thoroughly and his service was on point the entire night. It's nice to see people who believe in providing good service still exist. I enjoyed the tofu and thai curry sauce with rice noodles. I will most certainly be back, and next time I'm aiming for the ice cream sundae bar or the dessert nachos.

    (5)

  • Curtis E.

    Being that I have family and friends in Boston, this place is a favorite of mine. I try to visit here as much as I can for the food options that are there. As an all you can eat place, you have several selections of food to choose from . You have salads, meats, Fruits, pastas Vegatables and etc., The food is alway fresh and tasty. Out of all the times that I have been there, I can say that I have never had a problem with the food. Along with the food you have sauces to mix with them when you take it to the hibachi Grill depending on your taste but I will caution you here. Not all of these sauces are good to mix with certain kinds of foods or to mix at all. Some of those sauces are just too hot to mix or are too hot in general and others just aren't good. Becareful with what you choose. When around the Hibachi Grill, you have a pretty good time while waiting for you food to cook. The Cooks are always energetic and fun to speak with and cater to your needs if needed. Price on a scale from 1-10 I give an 8, the price here if you are not careful can creep up there. Decor on a scale from 1-10 I would say about 6, it's not too bad or that great, it's modern. friendly staff on a scale from 1-10 I would give a 8, never have had issues with them Service on a scale from 1-10 I would say about a 7 or 8, you do find yourself waiting for a while at times.

    (4)

  • Junlei W.

    It's a decent place, i had a dinner with other two friends. For food it has a big selection for a mongolian grill. Types of beef, pork, chicken and seafood. Veggies too, but that's not what I concern. The cooking style has nothing to do with the term "mongolian", it's pure american. And here comes the part I don't like: the cooks are slow, and sometimes one of them went disappear for a moment, leaving half the grill boiling unwatched. Will return, at least for their tuna.

    (4)

  • Aboud Y.

    What? Are you kidding me? What possessed me to visit this sh*t show?? Don't know...guess I thought it would be fun for the kiddies. No-go.

    (1)

  • Erica D.

    Fire & Ice Choose your own adventure! Don't want to? Skip to the end. --- Fire and Ice is right! As soon as you walk upstairs you feel the heat from the grill. The heat radius extends all the way to the tables. It's inescapable -- whether it's summer or winter time this place is just too warm. You have two options: (skip to 1) Order a drink: the bigger the better. Try the Fire bowl, or the Ice bowl, if they're anything like a scorpion bowl you should be having a good time! (skip to 2) Run to the ladies room and remove layers or put on a mini-skirt, if you are going to melt anyway, you may as well minimize the sweat stains. (1) After debating over which adult beverage to order, your friends convince you to split a Fire and Ice bowl. Great presentation, each drink is in a large goblet with more than enough straws for you, your party and any random people walking by the table. Beware: don't get poked in the eye with the 30 straws they put in each drink! And good luck trying to remember which one's yours. You take a sip and realize it tastes similar to fruit punch -- Very tasty alcohol-free fruit punch. With a $17.99 price tag, it's just not worth it. Now what? (skip to 3) fill your bowl with raw meats and veggies and have yourself a dinner or (skip to 2) run to the ladies room. (2) You run to the ladies room and are relieved that it's several degrees cooler. To you're surprise there is a black light in the restroom, it makes you feel like you're in a club not a restaurant, but it did come to your attention that this place is really loud and the music has mad beats, yo. More than you were expecting at a restaurant without a dance floor. What should you do next? (skip to 1) Order a drink or (skip to 3) get some grub? (3) Alright, you're doing it, you're making your own crazy meal concoctions -- you feel tempted to load up your bowl on the first pass, but you realize you can have a better variety if you frequent the raw buffet and get smaller portions. If you can go up more than three times you're a hero! [The end] --- Cons: - Hearing "happy birthday" once is bad enough, but hearing it 3 times during dinner, is overkill. I hate your birthday - There is a surprising amount of teenagers at this restaurant on a Friday night Pros: - Short walk from the Arlington T stop - Black light in the bathroom - Great place to go with a large group, paying the bill is so easy since all the meals are the same price.

    (3)

  • Danielle K.

    I took a group of 7 women here on a Friday night for a bachelorette party and they all loved it. While the bride to be waited for her food at the grill, the staff sang "Going to the chapel" at her. If you haven't been to Fire and Ice before, actually listen when the staff takes you on a tour to show you how to bring your food to the grill. DO NOT pour your sauce on your meal because those of us in the know will laugh at your burned mess. Fire and Ice is a fun place for something out of the ordinary, but still a casual atmosphere.

    (4)

  • Brianna S.

    Finally went for the first time and I love love love it! I celebrated my birthday there with a large group of friends and they were so accommodating! I wanted someplace to go for my birthday and I figured why not here?? It has something for everybody, the one issue with my friends and I is we can never decide on a restaurant because we are all so picky! But it was awesome here, and such a great experience. The way the food was cooked made it a great experience, because it wasn't boring, and it was actually very quick! I was impressed, I'll definitely be back for more :)

    (5)

  • John S.

    I feel as if I should be more snobbish about Fire & Ice, but I just can't be. $17 all you can eat buffet with decent quality ingredients cooked to order. That's not a bad thing. Granted, everything else about it (the frat guy and Uggs chick clientele, the grating music, the sheer volume of people) is a bad thing, but I'm in it for the cheap eats.

    (3)

  • c d.

    The ladies room: YUCK. No TP, later some rolls stood ON THE FLOOR, overflowing trash bin of paper towels, in the stalls an overflowing feminine product container, swamped sink area ...... all so unhygienic. During my second trip to the (ick) ladies room a waitress stood next to me fixing herself up - I would have thought she would notice the disgusting situation. The men's room: for my extremely laid-back husband to come back from the men's room and comment on its condition should tell you something. And that was not a positive comment. Rarely does something bother him, but your men's room did. Enough said. The waiter: drinks were ordered and brought quite swiftly, but then it all went downhill. He neglected us for the rest of our visit. We stacked our multiple plates (for FIVE PEOPLE), waiting for them to be cleared. To his credit he apparently came by twice while my husband and I were at the grill, but that was about the last we saw of him until we asked someone to ask him to bring the check. Then he apparently forgot to even come by to run the credit card. His muscles were big, but I guess not his attention span. VERY poor service - starkly in contrast to my last visit on 11/02/2010. Lovely and attentive young woman - I wrote to you to compliment her then. The menu: one of our menus was covered in gross sticky stuff - pointed it out to our waiter but we're not sure that menu was taken out of rotation or cleaned. Our booth (by the Ice Cream Bar): It was great to be seated immediately at the dinner hour, but I hope that you soon fix that window which is gaping (VERY cold to those sitting next to it). On Sunday it was TAPED but didn't keep out the breeze. Taped shut???? Really? The cooks: LOVED those guys. In good spirits and engaging in a very hot and repetitive job. They are an asset to your location. I was looking for a tip jar to show our appreciation. Couldn't find it. I hope that this was a fluke. Yes, the restaurant was full but still....... Fire & Ice has been a special place for us and I have met out-of-town guests there because of the cool concept, but this will probably be our last visit. Our family was less than impressed and we are sad to have lost a 'special place'. (The all you can eat concept is great for some, but in retrospect it does not pay for us to pay $16.95 since we tend to eat small portions. It would be nice if there were a 'one portion/plate' deal but I realize that is probably impossible to monitor.)

    (2)

  • Silent S.

    This is a great restaurant for people who don't enjoy restaurants. You don't go to Fire + Ice for the food, in much the same way that kids don't go to Chuck E. Cheese for the pizza. You go for an "experience." At Fire + Ice, you pay for the "experience" of choosing your own cold ingredients and then having someone cook them for you. I.e., it's the same experience you'd get at any other restaurant, with one important difference: you don't have a chef conceptualizing the ingredients into a dish. In short, you have a dining experience that is emptied of everything that makes other dining experiences special, unique, interesting, or memorable. Other restaurants have gimmicks in addition to the food. Fire + Ice has food in addition to the gimmick. If you want the Fire + Ice experience, chances are good that you're not reading this review. But if you're in town and reading Yelp for restaurant recommendations, go elsewhere. Walk into the South End and throw a rock; chances are good you'll hit a better dining experience than Fire + Ice can offer.

    (1)

  • Theresa J.

    I went here last week with the boyfriend. I tried to introduce him to the concept by taking him to the one in Harvard Square about a month ago but it was NASTY. I love this place but that experience at the Harvard Square location left a bad taste in my mouth. I decided I would try it again and take him to this one. I told myself that if this one had gotten as bad as the other one I was writing off the place. Luckily I didn't have to. This location was better than ever. The sauces were good. The music was lively without bursting my eardrum. They even had a few new sauces I had never tried. We had a wonderful server (Kerin) who seriously gave me one of the best service experiences of my life. I was ready to add her to my will. I will be back sooner rather than later. Oh yeah FYI the Back Bay one is even cheaper than the Harvard one at lunch. It is $2-$3 cheaper.

    (5)

  • Jimmy H.

    There's nothing spectacular as far as food and its flavor go. I really like their concept. And I find it really fun. Although I am Japanese and don't eat big and fast like Takeru Kobayashi, I am still a big eater. Hence this place serve my need and descent taste. Also, I really like their sauce bar. I think it's really fun. If you are expecting typical meat-eating-corn-fed-refuse-to-be-adventurous-on-­ethnic-food guests from mid west states, bring them here. You won't disappoint them.

    (4)

  • Fan L.

    Alright this place is pretty good value for the money. All you can eat for $15~ is great but... 1. hard to have a conversation with all that noise 2. you spend more time waiting in lines than on your table 3. your hair, shirt , everything smell like BBQ by the time you leave

    (3)

  • Leslie T.

    It's fun *once* - provided you're drunk enough to overlook the skeeviness of all that raw pork and shrimp that's been lying around for God knows how long, with God knows who poking at it and sneezing on it God knows how many times. So, yeah, um, ew.

    (2)

  • Henry O.

    * Good Buffet-Style Food * I have been here a few times over the past years. I used to take people here for dinner when they wanted an amusing experience. I have also been to the Fire + Ice in Harvard Square a few times. Like any Fire + Ice restaurant, this one has a buffet-style setting at a reasonable price. A large selection of seafood, red meats, white meats, sides, sauces, etc. are available. It can be overwhelming due to the huge selection of food. I recommend that you do a solo walk-by of the entire buffet, decide on which protein group (i.e., chicken, beef, seafood, etc.) and sides you want to get during the first round, head to the beginning of the buffet line, grab a plate, and start piling up your food. (The 2nd and 3rd rounds are up to you.) * Different Way of Cooking * The food you pick is raw, but it is cooked on large, round, open grill by various cooks. Each cook grills the food for a certain number of people. You can have steak cooked separately to your liking. However, don't expect all of your food to be cooked properly every time, since your entire food pile gets dumped on the grill and cooked simultaneously. Some of your food ends up overcooked because of this grilling method. (At least you won't end up with salmonella, H1N1, R2D2, or any other type of illness.) Do not go here if you have any allergies to certain foods. The cooks don't clean their spatulas as often as they should, and some of the food from the person next to you may end up in your food pile while the cook grills them close together. (What's this calamari doing in my chicken?) * Ambiance * The place has a friendly environment. It can be fun to see the cooks do their work. However, it is not fun to see a bit of food from one grill spot fall onto your food pile. A good selection of drinks and martini bar are offered, but the flavored martinis taste a bit watered down. (They must add too much flavor mix, and not enough alcohol, to their martinis.) They take reservations, but walk-ins are not impossible. However, the prime-time dinner reservations get filled up quickly on the weekends, so call in a few days in advance if you want an early dinner spot. * Bottom Line * If you're in the area, and aren't a germaphobe, then check out Fire + Ice.

    (3)

  • Joanna F.

    Um... seriously? I've been to Fire and Ice a few times. I went back on Monday night with my boyfriend and one of his friends. His friend loves this place but no one will go with him because they all hate it. We passed a huge group of teenagers and got seated. The hostess asked if we were part of the "college". I guess that s hould have been my first warning sign. Since I hadn't been there in a while and my boyfriend had never been, the waitress offered us a tour that she would give once she came back with our drinks. We sat around for 10 minutes and she never came back, so we figured it out ourselves. The idea of Fire and Ice is cool, I'll admit that. But the novelty wears off when I get a tiny bowl of food, wait 20 minutes for my food to be cooked next to a bunch of other food, and then get it back missing half of what I originally put in since it got mixed in with someone else's food. The idea is cool, but it also kind of grossed me out. Also, it felt exactly like a college dining hall. I was having flashbacks to my days at Northeastern. I guess the price is impressive if you eat, like, four plates of food. I ate two and left full but not satisfied.

    (2)

  • seth w.

    I have been to Fire and Ice 4 times, at 3 separate locations. The first was by my choosing; and for each subsequent visit, I was more reluctant than the time before. The gimmick is ok, you can read other reviews to learn about that. Sanitation, that may be another issue. Food allergies? I wouldn't even go here if I was allergic to cats. However, the thing that appalls me most about Fire and Ice is the low quality of the ingredients. The way they offer so many choices is by supplying the lowest quality ingredients available: If you like frozen blocks of low end factory produced chicken and beef, poor quality produce, taste-free shrimp from southeast Asia, frozen "Atlantic" Salmon farm raised on the Pacific coast of South America and all the college-cafeteria-salad-bar toppings you could ever want, then this is the place for you! Save your money, go to Applebees and get a much higher quality meal.

    (1)

  • Dan D.

    Love that it's affordable, trendy and has unlimited food. Have seen a better variety of sauces at other mongolian grills, but overall it was a very good experience. Try pasta with terriyaki sauce, it's delicious. The burgers are fantastic. You can't beat the price Word of caution: It's loud. The pumping dance beats make it feel like a club, but at least they're good tunes. Can take a while to get your food as you have to stand around the grill while it cooks.

    (4)

  • Katie H.

    I liked the concept of this place... pick your own food, watch it grilled in front of you, pick a sauce to be added, enjoy! Since I went on a weekday night it wasn't crowded. I didn't need to wait in a long line at the grill and I was able to have an actual conversation with the people around me. You totally go for the experience. The food is pretty standard and some of the sauces are pretty good. It's also all you can eat so you can go back up a couple times if you are in the mood. Although I did think it was a little expensive for a meal. The buffet, a drink and tip put me back $35.

    (3)

  • Matthew P.

    Sorry Fire and Ice but it's not worth it anymore. They changed their Happy Hour, again. They now only have ONE "special" Happy Hour item per day, and apparently it's random. Not worth it. I might come for a super cheap Rolling Rock but otherwise it's a no-go.

    (2)

  • Alicia M.

    I came here twice an I enjoy it here. Is it the best? No, but it is a fun place to go with friends and have a bite to eat when you're hungry. To be perfectly honest the chilli sauce is by far my absolute favourite sauce. I've tried them all and that one I simply can not get enough of. Could the food be better, yes it could. But it's a decent place with okay food.

    (3)

  • John P.

    I've never even been here for the Mongolian. If you eat at the bar downstairs on a weeknight, you can get cheap apps before 6:00 ($3) and cheap Rolling Rock all the time ($2 plus tax). Those are Biddy Early prices in a Smith & Wollensky neighborhood. I hear they serve food on a grill upstairs. I've also seen staff leave the men's restroom without washing their hands. I'll take the cheap beer, thanks! Protip: Stump! Trivia on Wednesday nights. Starts at 6:00, usually finished before 7:30. A great post-work bonding experience with your team.

    (3)

  • EricaLynn J.

    I totally admit that it is completely my fault that I didn't get the *point* of Fire and Ice at first and just put a bunch of things in a bowl and said to myself, "this salad is kind of funky, what with the seemingly raw chicken I just placed in there"... and then proceeded to douse it with marinara sauce and then am mortified when I'm told that I have to leave it with a guy to "cook it". Twenty minutes later, long after forgetting what I actually put in my concoction, my heated up mess was brought to me and, upon eating it, I realized that my next trip up was going to be done with some actual forethought. I subsequently made better choices, and at times, I even got somewhat tasty dishes... but all in all, this place is chock full of disappointments. The concept is cute, but the delivery is just not up to snuff. Plus, it feels like you're at a summer camp lunch table when you're there. A little grimy, a little weird, and definitely a place where you suddenly remember that home cooking is a wooonderful thing. If you are going to Fire and Ice, your best bet would be to go only when you're not paying yourself. But you'd be best suited to spend your hard earned money elsewhere. Unless you miss those summer camp meals. Then this is totally for you!

    (2)

  • Sean H.

    I have been here many times, love mixing different ingredients together to create unique flavorful dishes. This was my first time on a Sun, word to the wise there is no lunch price (9.99) on Sun just brunch (13.99). Not a big deal but wish my party of 6 knew that before we embarked on making our plates ... We only ate off the lunch side because we thought thats all that was included, come to find out you get lunch and brunch bars for the higher price ... I would've enjoyed an omlet to start. There is also an ice cream bar add on for 4.99 the few in my party that got it said it was pretty good.

    (4)

  • Adrienne T.

    Went for lunch yesterday- yummy! Hey, you can't beat $9.95 all you can eat, or $7.95 for one trip to the grill. Waiter was cute, and nice. Food, as always, takes like 15-20 minutes on the grill, but that's why they offer you a salad bar. You don't stand there, hungrily staring at your food on the grill, you make a salad and go sit down. The trick to making this self-made stir fry work is to know what ingredients you like, and not to forget to toss some seasoning in there- garlic, salt, pepper, whatever you prefer. Also, go just to the top of the cup with the sauce. Don't have it all spilling out. The sauces can be overpowering. I don't do F&I often, and I had never been to this location, but it was a good experience.

    (4)

  • Beck N.

    You go here for the overall experience, but not for the top notch food. It's almost always busy & loud & you don't usually get to enjoy your meal with the folks that you go with. If you are planning on coming here on the weekend, I would suggest you make a reservation or you will not be eatin here. The options for food are varied, as are the sauces & whatnots. It's fun to stand around the roundtable while they cook your food - especially if they are singing, but can get very hot & crowded, though...& after one serving, you don't really feel like standing to wait for your food again...so load up big the first trip. Their brunch is pretty good, though... you can make any sort of pancake you want.

    (3)

  • Enjella L.

    This place is fun & yummy. A cute spot for a college student's date night.

    (4)

  • Angela B.

    First off the inside looked like a chuckie cheese and a pizza parlor had an illegitimate bastard child. There were a lot of kids and college students running around. As soon as I walked in I knew this was not my cup of tea. The whole concept just seemed unsanitary. Raw meats and seafood laid out among the veg and starches, Sauces laid out like salad dressings. I just felt as if I was going to catch the flu from this place. The salad bar was seriously lacking and standing up waiting for your food to cook from a crew of people who look more like a food factory assembly line is just dumb. My meat was way overcooked not to mention everyone's food looked overcooked. Sauces were overly salty and obviously come from big wholesale bottles, clearly not homemade. I only went up once and that was enough. Never going back EVER. One reviewer go it right. . . . it's a cheap ghetto version of Hibachi. If you want to see someone with skill cook your food in front of you go to Bisuteki.

    (1)

  • Jenn A.

    I would suggest this place for lunch instead of dinner, as it seems to be a better deal. The only difference I'm aware of is that they add shrimp and a little bit more seafood for dinner, but with the increase in price I wouldn't say that's worth it unless those are your favorites. A group of college students going on College Night is a really great deal. It's not often you find all-you-can-eat food for $10. If you don't like to leave a restaurant feeling way too full, this place probably isn't for you. I went on a summer weekday for lunch around 3 o clock and it wasn't packed at all. Despite this, the wait around the grill for our food to be cooked was still uncomfortably long for each trip. That would be my only real complaint. Drinks were brought in a timely manner, and all the food was well-stocked at the buffet bars. I would say the frozen drinks are a little on the pricey side but that is to be expected. When I first encountered the idea of Fire and Ice I didn't think I would be a fan at all; for me, being served food put together by a trained chef is the whole point of going out to a restaurant. After a few trips there I've really warmed up to it though. It's a great place to go if everyone in the group isn't really looking for the same thing. Even though I personally think the Asian-style sauces and combinations work best here, if someone wants a burger or pasta alfredo or meat with BBQ sauce, all those options are also available. It really is the range of sauces that opens this place up to such variety. Overall: don't come here if you're not in the mood/not the type of person to create your own combinations of food. You're just setting yourself up for a miserable time. Bring your drink with you to the grill because the wait won't be short. And don't forget to take advantage of all the different sauces available.

    (4)

  • Jamie P.

    Love the concept, went with a friend & not dissapointed, really friendly staff & all you can eat....saaaay what!

    (4)

  • Kevin M.

    #NAME?

    (2)

  • Allison B.

    I went here for dinner the other night with my boyfriend. We made reservations at 8 and the person on the phone said we had a fifteen minute window because it was busy. That was understandable since it was a Friday night. So we show up at 7:55 and don't get seated until 8:30, well past that window. The whole time we were waiting though we got no help from the hostesses. They did not tell us how long it would be until we were seated, where we were supposed to wait, or even if we were to be seated at all (the dining area was upstairs, we were downstairs). Right before we were finally seated a group of fifty high schoolers came in to the restaurant. They were not placed in a separate room, but in the dining area with everyone else. This did not help the already extremely high noise level due to the loud music. I could barely hear the person sitting two feet in front of me. Overall the food was okay. The only downfall was the lack of healthy or vegan (I am one) salad dressing. There were maybe three different types, all high fat and containing cream. One final note is the bathrooms. Two out of the four stalls in the women's room had broken doors. It was also not well cleaned what so ever. Bottom line is don't come here unless your drunk or haven't eaten all day and are desperate.

    (1)

  • Victoria J.

    It's kind of like a giant frat party, minus keg stands, plus raw meat. Thankfully no one's throwing up in the corner after a nasty game of flip cup. It's loud, it's crowded, it's pushy, and it's obnoxious. It stresses me out just thinking about it. It actually reminds me of my college cafeteria around 6:30pm. There was a reason I started buying my own food after a while. I get the concept, I get how the concept could be really cool if executed properly. Butttttt... It's kinda not. You stand in a line, with people pushing & shoving, to try to get fit as much raw meats, starches, & veggies as you possibly can into a small bowl. Then you choose a sauce. Then you stand in line, with people pushing & shoving, to try to get your food cooked. At some point the cook sees you, takes your bowl & your sauce and begins to cook. Just so you know, your shrimp will taste like beef, your beef will taste like chicken, and your burger? It's probably gonna taste like shrimp. What ingredients you choose, and the sauce you choose have no effect whatsoever on the outcome because everything is cooked on the same grill. Repeatedly. So 15min ago, when someone had their burger cooked, is where you're having your shrimp cooked now. Ad finitum. Yeaaaaaaahhhh... Nice try, but no cigar.

    (1)

  • Elisabeth Y.

    For a meat-eater, $16.95 for an all you can eat buffet of sirloin and shrimp and whatever else they have is a great deal. For a vegetarian like me, not so much. However, I had FUN at Fire + Ice. They grill the vegetarians' food on a separate grill. If I go back (and I don't know if I will considering I live nowhere near any of the locations) I'll definitely bring more of an appetite, and rather than getting 1 big bowl of veggies and noodles I'll get 2 smaller bowls: one Asian-themed, and one pasta!

    (3)

  • Gelsey B.

    Its an interesting place to go, with all that performances when they are preparing your food before your eyes, and all different food you can choose yourself. I went there with a group of friends, celebrating a birthday party. I enjoyed it a lot and only if it was not that smoky I would have given it a 5 star!

    (4)

  • Lauren S.

    I can understand demoting Fire and ice for its service, but if the food tastes bad, that's probably your own fault, partner. Since you choose everything that goes into your meal and the options and pretty endless, there's something for everyone. Plus, what youngin' doesn't like all you can eat of your very favorite meal for $10. If I'm feeling like a pig, this is where I go. I agree that the service takes awhile and can be somewhat unpredictable. One day when I went there, you had to stand at the grill and wait for your food, then on the next visit, I was told to leave my bowl on the grill and my waiter would bring it back. It took a lot longer when I was waiting on my waiter to deliver the food than when I waited at the grill, for sure. Also, I don't know why anyone would go there to eat downstairs in the menu only section... seems to defeat the point of going to a Mongolian Grill, if you ask me.

    (4)

  • Lauren S.

    I had brunch here on Sunday and it was delicious as usual! First, I went with an omelette which was very good. The only complaint about the omelette is that it is more of an egg pouch filled with toppings as opposed to having the ingredients mixed in, but I understand that they have to do that for the nature of how they cook. We also tried a bit of the french toast after seeing how great it looked on someone else's plate. It was amazing!!! My dad said it was the best french toast he has ever had. I ended with some lunch food and went with my regular creation - rice noodles, chicken, peppers, onions and a few other extras with the fajita sauce. The sauce is so good, I'd put it on anything! Overall, it was another great trip here and it didn't cost an arm and a leg like most brunches. Love it!

    (4)

  • Wade D.

    Amazing concept..grill staff was great food was amazing deffinetly worth a visit if your in the Boston area

    (5)

  • Terry C.

    i used to like Fire & Ice. Until my friend and I saw a rat run across the dining room while we were talking to the waiter. He nonchalantly said, "Oh...it comes out around this time each night". SERIOUSLY?!?

    (1)

  • Keith G.

    I have been to Fire & Ice a few times, this was my second time at this location. I agree with many of the other reviews that you go for the experience. I thought this the first time I went to one a few years ago and from my experience the other day. Yes, it is kinda of cool to make your own thing and have them cook it in front you. However, the food is honestly, just meh and then they just overcook the crap out of it anyways. If you pick the right sauce you may come with a decent combo. There is certainly a plan if you want to make the most of your experience, like don't load up on pasta that will just fill you up. I went for a Birthday, like the previous times I have been, my main criticism is that you never get to sit and enjoy your meal with your friends. Ideally, you get a drink, chit chat, maybe enjoy an app and then your meal comes. However, here people at your table are constantly up and down plus you never get to really enjoy the drink you ordered. Plus the place is just too warm for me, especially by the grill. I also just have to wonder about how sanitary the food is where it sits out and people can breath on it or do whatever. I personally would never choose to come here unless a friend really wanted too. At $17 a person I'd rather put that towards a nice meal in the North End or go to a Teppanyaki type place if you want some dinner entertainment with a group of friends.

    (2)

  • Kenny L.

    i love fire and ice. on weekdays beside friday if you come for lunch i believe it only cost 10 dollar. Best of all you don't have to stand and wait for your food to cook. So basically it a buffet whee you grab what you want and the cooks prepare it in front of you. The burgers and cheese(their slices are huge!) are to die for at fire and ice. The waitresses are very friendly. There selection of food is decently big. Only thing is dessert is not included with the buffett. I would come back again. P.S. great place to eat if you on any type of diet! This is a great place to bing a date especially for dinner. You get to see your food get cook, the chef interacts with the customers. Plenty of people is surround the grill and everyone has a good time. The atmosphere is awesome, it feels like you are a a lounge or bar while there was an event there.(especially on weekends. Great place to bring a first date

    (4)

  • John M.

    Excellent selection, especially for brunch. Very yummy. Price not bad, sign up for their email list and get 25% off via email. Cooks were great, very interactive and polite. The table service was nothing special. REASON FOR 2 STARS: I was in the restroom and witnessed a waiter come in, use the bathroom, walk to the sink, turn the water on, he did not even put his hands in the water, turn the water off and leave.

    (2)

  • Kiernan G.

    Been to similar places and I enjoy the concept. The food was tasty, the selection was pretty good. We went on a Monday night, so the price was right ($9.95 each). They brought us chips right after we sat down, good idea, nice touch -- unfortunately they were pretty stale. A bad way to start the meal. The place was packed and noisy be expected on the discounted college night I suppose. The music was extremely loud, and really bad. We could barely hear our waitress. All in all, not a stunning experience, decent food, but not what I expected for a famous popular place with a good reputation.

    (3)

  • Christopher S.

    A couple weeks ago my girlfriend and I met up with long-term friend and fellow Yelper Laura B. She was visiting with her boyfriend from San Francisco and we all met up for lunch at Fire & Ice. The last time I was at a Fire & Ice restaurant was many years ago but in Providence, Rhode Island. Since then I only had a vague memory of the concept: an American version of the Mongolian Grill. The menus look big but everything you make yourself so there really isn't much of a need for a menu other than listing the ingredients of your meal or displaying drinks. We all get the same thing, the buffet (approx. $10.00), and begin loading up our small bowl with raw ingredients for our lunch. The selection didn't seem that large and not as big as what I remember from other location. The same circular grill sits in the middle of the food area and everything is prepared the same way. One thing I found surprising this time around was that Fire & Ice now does hamburger. Last time I was here it was only stir-fry style meals. So, what do I do? Load up my hamburger patty with pickles, onions and a pineapple slice. Buns and cheese (if desired) are behind the grill and not with the raw ingredients. Everything you put on the counter will be cooked! I didn't want my pickles to be heated but they were swiftly taken away and slapped on the grill. Burger piled high I returned to my table with fellow diners and began to eat. Everything was cooked well and very tasty...well, it should be, I picked everything myself! Your meal will only be as good as YOU make it so there really isn't a need to blame the restaurant for a bad meal; all they do is cook it! This is your chance to get creative with your meal(s) and enjoy something that is uncomplicated. Everyone at the table had enough room in their stomach for two rounds before getting full. I was very satisfied with my meal choice and would come back to Fire & Ice next time I'm in the city.

    (3)

  • Michelle C.

    Fire & Ice is a fun place to come for an after-work drink; it's reasonably priced, the appetizers are good and you can get quite a cheap beer on Friday evenings. Downstairs begins to swarm around 5:30 P. on most days with suits, while the upstairs grilling area resembles, often, a gigantic 16th birthday party. My friend who is allergic to dairy likes to go here because they can cook her food in the back and she never has to worry about cross-contamination. It's probably the same for people with other food allergies for the same reason.

    (3)

  • Dan G.

    So i've only been a few times and each time was ok. I like the concept, but i hate stir fry (i know im lame, whatev). The price was pretty good though and the atmosphere was ok, we sat pretty secluded from others. The choices for your stir fry were plentiful, but I guess Im just not a stir fry lover, so I would only go here again if someone asked me to. I remember the best part was being able to create your own meal with the many sauces they had too. I dunno, I guess try it so you can either like it or hate it.

    (3)

  • Catherine W.

    Good choice if you're looking to accomodate a larger group on a budget. We had a bachelorette here, and the grill guys sang Going to the Chapel for the future bride (a little out of tune!), had her stand inside the pit (a little hot!) and made her twirl some mardi gras beads. It was pretty cute, harmless fun. I would not bring foodies here, as the raw meat looked kind of scary, just sitting out there in the buffet for who knows how long. Service was fine but we dined early at 6pm.

    (3)

  • David B.

    I'm use to the concept featured at this establishment in Mongolian barbeque restaurants in California, but they do an okay job here. We were looking for a place to eat in the Back Bay on a Sunday before a piano recital and stumbled upon Fire and Ice. It was okay but not great. Still would go back in a pinch. The quantities of vegetables, meat and seafood available seemed fresh. I was impressed by the grill attendant's attention for I selected squid and they cooked quite nicely. They are also attentive to folks with food allergies. On Sundays, they also do omlettes and pacakes. You pick the fillings and they fry it uo to order. The sauce I selected was okay but, once again, nothing that stands out. Still for $13.95, it was a decent price for what we received. If we choose to, we could have gone back for seconds (and thirds) but chose to eat sanely. One of my biggest complaints was with their ice tea. What is it about trying to get a decent glass of ice tea around here? It was the unsweetened instant stuff that I find revolting. It doesn't take that much to make real ice tea! I can't imagine making the real ting will effect the bottom line. It is one of my pet peeves, but I simply can't stand instant ice tea, especially when offered at "finer" dining establishments!

    (2)

  • Iris C.

    Dinner was fun - the atmosphere and the fresh food. the fish was fresh and the meat was pretty tender. the veggies were pretty fresh. Skip the ice cream dessert - not worth it.

    (4)

  • Linda Z.

    If you ever come here, don't put your sauce on top of your uncooked food. Because the chef will get annoyed. Then your food will be burnt. And then you'll feel bad. Well, even if your food isn't burnt, it isn't THAT much better. But at least there is a nice view from the second floor.

    (2)

  • Stephen C.

    Not terrible. Definitely a young crowd for Saturday lunch. The grill food quality was acceptable, but the selection was a tad lacking.

    (3)

  • Francisca W.

    (review dated 12/07): went once for the hype, never needed to go again. the giant circular grill was impressive, but that was all that there is to impress. food... i don't know if i can even put a quantifying term on "quality." let me describe the process. first, you try your best to pile up all different kinds of raw food on a small enough plate, coz you only have this one shot to feed yourself (unless you pay extra for seconds). the mere sight of all diff kinds of raw stuff squished together--imagine your shrimps tinted brownish red by the juice from the beef--not the prettiest. next, you hand your plate and your preferred sauce to a cook, who spreads all your food out in a long line onto the grill. note that when the cooks are busy (cooking many servings at once), your food can easily get overcooked in this process. even without another patron in sight, i still don't believe one should cook different ingredients (beef, chicken, pork, seafood, veggies, what have you) on the same grill for the exact same amount of time. you figure the outcome when that happens. then, the cook smothers your food w/that ONE sauce you picked, so they end up all tasting the same. as a finishing touch, oh my, the cook literally SCRAPES the food from the edge of the grill onto your plate! some people, for some reason, may actually enjoy this sight, but it looks to me that's what people do when they scrap off bones and leftovers from the table when meal is done. it was a total turn-off, as if i wasn't turned off already by now. what's more, you have to pay EXTRA for a second plate, which i think they could have generously included in the original price. don't be so stingy, how much does your food really cost? and how many people can actually eat over your profit line?! and come on now, we started off with that one tiny saucer. is that really $15 (or $20?) worth of food? methinks not. :)

    (1)

  • Jennifer C.

    I recently had my 30th birthday dinner here. I signed up for the birthday club and had the email on my iphone stating I get my free meal and they refused to give it to me. I was told by the waitress that I needed to have it printed out. LAME. The food was good but its kinda pricey for "all you can eat."

    (2)

  • Sarah P.

    My how things have changed. Went here in 2001 and it was a trendy, slightly upscale restaurant. Went again yesterday and noticed an entirely different clientele. Maybe they lowered their prices because it had a bit of a Golden Corral feel to it. Went up to the grill twice. First time was perfect, second time cook was overwhelmed with people and he burned the food. Service was good. Music was great. Very loud environment however.

    (3)

  • Aia Y.

    Like to eat a lot and pay less this is the place for you! Good food price is chip The only problem is clothing smell so bad after you spend 5min the cooking area .

    (5)

  • Marcy L.

    Oh, boy...this really isn't my kind of restaurant. It was my buddy's birthday last Friday night, so the whole lot of us (13 in our party) had a reservation: *Dim and otherwise unkind Hostesses: I arrived first, but was not allowed to go to my table until the WHOLE party had arrived (and we would loose the reservation if all weren't accounted for by quarter past our reservation time). We were stuck on the outside of a cramped room filled with ya-dudes until the birthday boy arrived. We were seated by a very kind waitress who handed out menu's and offered to give "a tour" (explanation as to how the whole dining operation worked). *Lack of explanation: Our waitress brought us an appetizer of edamame beans - though I had never had these, assumed that they were greenbeans (the waitress just put them down without explanation) and ate/choked on them; ONLY eat the bean!!! *Drinks: average prices (I stuck with water); birthday boy got a HUGE drink that looked kind of like a scorpion bowl (priced around 20$). *Raw bar: I must say that I was pleased to see the rate at which the ingredients were swapped out frequently (though I don't know if they are re-circulated later). I stuck with tofu and veggies (I don't trust meat that hasn't just come from the proper storage environment...ice is not enough), and was pleased with the array of choices that were available. The real choice is in the sauce (that is what EVERYTHING will taste like), but... *the Grill: ...because everything is cooked on the SAME grill, it all kind of tastes the same. The Grill Men were energetic and kind and kept the crowd excited (very entertaining), but in the end, all the food gets scrapped off the grill directly onto your plate. Disappointed that all proteins (whether it be shrimp or steak) were cooked at the same heat for the same duration of time (though each has different specifications). I'm a vegetarian, but found a shrimp in my dish. Despite using different sauces, the dishes all tasted the same. *The Check: No separate checks and they would only accept seven cards (there were thirteen of us, fortunately some of the others carried cash). In this day and age...who doesn't do separate checks?! And because we were in a group, tip was already added to the bill (18% and I doubt that I would have given that much on my own...all the waitress did was take away our used plates and refresh beverages). You pay 17$ for all-you-can-eat dinner. I had an okay time (it was for my friend's birthday, after all)....but between the crowd and the terrible (and embarrassing) indigestion that followed over the next two days, I am left with no real motivation to return to this restaurant.

    (3)

  • Karla M.

    Fire and Ice is the perfect bar to stop at for a drink after work, or to play trivia on Wednesday nights! Jason and Priscilla are FANTASTIC bartenders! A++++++++++++++++ to the bar services at F&I! :)

    (4)

  • Jack M.

    Fire & Ice is one of those touristy Boston restaurants meant for the tourists. It's not a place to go for serious food. It's more like, you go for the kitch appeal. You pick out your raw ingredients and bring it all somewhere else to have a guy cook it for you on a giant grill and you stand there awkwardly waiting for it to be ready whereby you then take it and sit down. Whew. Lotta work for some half-decent teriyaki chicken.

    (3)

  • Matthew B.

    It's like going to an all you can eat buffet that's in the middle of a night club. It just doesn't make any sense. Oh, and there were no less than 10 birthdays being celebrated while we were there, with the cooks singing and banging the grill with their spatulas for every one. The large beer and the alrightiness of the food were the only things keeping me from drowning myself in the toilet.

    (2)

  • Julie T.

    It's not the fanciest place around but it sure as hell is the most fun. Don't come here looking for a quiet, elegant dinner because you won't leave a happy camper. Fire & Ice is a great place to go when you're really hungry (it's a buffet, duh) and you're with a group of friends looking for a fun time. Granted, the food isn't all that great but hey, the cooks are pretty entertaining and will sing to you if that makes you happy :)

    (3)

  • Candice C.

    Got a bad feeling when i walked in the door of this place, had a chuckie cheese vibe, with a bunch of kids running around screaming. Hostess had a little attitude, waited about 10 min to be seated. Walked upstairs and was seated in a booth. Got up to go to the salad bar, it was sub par. Out of salad dressing. There was raw meat sitting on ice, not in it, on it. One of the chefs was rude to someone in my group. The rest of my group ordered the philly cheesesteak sliders and the egg rolls. When the appetizers came the sliders were cold in the middle and the egg rolls tasted like melted plastic. Called the manager over to tell him about the food, had him taste a eggroll and he spit it up. Then he offered us free ice cream. I don't think he got the point. if the food sucks, why would we want free ice cream? Save yourself from diarrhea and vomiting, Dont go here!

    (1)

  • Jang David K.

    Cool and fun place to go. It's all-you-can-eat (i gotta stop going to all-you-can-eat places...). Food is ok at best. You get to choose your own meats, vegetables, seafood, noodles and sauce. Then you bring the plate to this giant round grill and get to see you dish in the making. Idea is awesome but everything else sux...lol.

    (3)

  • Shannon H.

    Fire and Ice has changed some things around. With quality in mind they have decided to have their options be a little more limited. The amount of food that is left out on ice is now less but it is brought out fresh/refilled more often- which is nice. They have also stopped serving tortilla chips and salsa at your table. We had good service this past visit and the food was good. We will still go there but it may not be as good for a large group as before whereas there are less options.

    (4)

  • L N.

    I've been here twice within two different years. The food was great and the service was too. You get a nice show while the cooks are performing in front of you. My second experience was different. This place can get so packed on nights that you might end up waiting for an hour and half just for seats. Apart from that, I also had to wait for about 30-40 minutes for my meal to be taken and then cooked. If you are in the mood for food come here but only if you have time to wait. I came here starving for the all you can eat which wasn't such a good idea. Bottom line, great food, good service, long wait time!

    (4)

  • Taja R.

    Awesome! I came here for my birthday this year, but I am by no means a rookie here. However, my family and I had a great time! The grill staff were awesome, especially the Grill Captain. Forgive me, I think his name is Jefferson. I can't remember. But he was very friendly, even charming, and had great charisma! Out of nowhere he asks me to move to one side of the grill and next thing you know, I have everyone around the grill singing happy birthday to me. And I got a cute little bag of chips out the deal. Yay! lol Anyway, he is my favorite. He really seems to put care and effort into everything that he does, and he always has a smile on his face. Not to say that the other grill cooks are terrible, but there have been some nights where I've visited and they seemed to be in a less than stellar mood, and barely made eye contact with you. But he was totally different. I would give this place 5 stars, but the service was a bit slow. I had to wait a very long time for things like ketchup and drink orders. I understand the place was swamped with all of the other guests and birthday parties going on (No joke, I counted about 20 other birthday dinners going on that night in that one restaurant made evident by the random bursts of singing "Happy Birthday" and lit candles). However, since they're not serving food, it makes me wonder what the heck is going on back there. Also, when I went to ask another person for ketchup, he asked me where my server was and said that he would find her to ask her. Mind you, there was a bottle of ketchup right next to him, which I figured maybe there was something wrong with it. I waited, and waited, and waited, and then went to another server who brought out more ketchup to the kiosk and just asked her if I could take one of the ones she had. She smiled and gave me one! Yay! How hard was that? :-Z The service isn't always like this, and to their credit, again, it was pretty busy. But still...anyway... Overall, it was a great night! I'll be back again for more grilled deliciousness!

    (4)

  • Nasilele H.

    Cool place to go for good food at a great price. The place gets super crowded so while you may be seated quickly, it will take a while to eat. I am a vegetarian so my first go round had to get chucked when I saw the burger meat from the food next to mine fly into my salmon. I was disgusted. My waitress, who was great by the way, says that it happens often. I tried again and asked if they could leave more space between my food and the others. They offered to cook it in the back which made me happy! Though the Salmon wasn't as grilled as the first go round. All in all it was a cool place to eat. I would only go back if I was looking for a low cost meal.

    (3)

  • Sarah P.

    Place is absolutely disgusting. Just the thought of it now makes me want to vomit. There are ONLY trashy people! and the meat is raw and you pick your piece like you are choosing a pair of socks. Everyone can sneeze or cough over your food. EWW!

    (1)

  • Ryan H.

    This place is loud. The food is just ok. You pick out what you want from the provided selections and they cook it for you. The food is unlimited, but I could only eat one helping. Its not a place to have a conversation over dinner, its way too loud with blaring music. The cooks are entertaining. If your going for a lot of food then this is the place for you. If your not into loud music and big crowds then this is not the place for you.

    (2)

  • Scott J.

    if you asked me my favorite restaurant 10 years ago, I'd give the same answer that I do today: Fire + Ice. What is it about this place that tops everywhere else? Well, it's a combination of selecting exactly what you want to eat, throwing it in a bowl, being surrounded by young people, and a full bar with huge, tasty drinks. Maybe it's also the nostalgia of going to this chain back in college: first in Harvard Square and now the more convenient location for me in Back Bay. The price is right, the ingredients are fresh (I've been dozens of times and never gotten sick), and the chefs always make for a good time. If you've never been to Fire + Ice, definitely give it a shot. Weeknights are typically quieter and it's really great to go with a large group. Everyone always seems to come out of this place stuffed and smiling!

    (5)

  • Kaella C.

    I visited this Fire + Ice location on a night when the wind chill made it feel 10 degrees below 0. It was heavenly when we got inside the building because by that time, we weren't able to feel many appendages on our bodies. The place was PACKED but we got seated relatively quickly. However, the table at which we sat had the worst draft and those of us (me) stuck farthest in near the window had to keep our coats on in order to remain even slightly warm. The place was very loud - it was hard to hear the person two people down at our booth. It took a long time to get drink orders in and then we were forgotten about, so it took a long time for our drinks to come to our table. When it was time, we approached the buffet. The amount of people that were in the restaurant was daunting... and the people were NOT nice! I got shoved and was given dirty looks more often than I had cared for. All I wanted was a burger and some bacon! Sheesh! Therefore, by the time I got to the massive line around the grill, I was in a pissed mood. Then I had to stand shoulder to shoulder with the same people who had irritated me before. Now, I'm a picky eater so this community grill idea made me a little weary. However, I just went with it. I gave the man my burger and bacon and they both got a little too close to the meat that was cooking in some onions and peppers and mushrooms and sauce by the man next door. Standing there waiting for my food was some good entertainment, though. The cooks had awesome and funny personalities and made us all laugh on more than one occasion. When I got my burger, it looked OK. I sat down and cut it in half. WAY too pink for my taste, but I was not getting back up and braving the line again. Also, the bacon was not cooked nearly enough and I ended up taking it off. What a waste. I hate half of the burger and left the rest - I could only suck up biting into a severely pink burger for so long. Oh, and remember the community grill issue I mentioned before? I found a stray saucy sauteed veggie in my burger. Cool, cool. A few of us contemplated getting seconds (not me), but again - the place was just too crazy for any of us to actually want to get up again. The chaos just wasn't handled well. I've been to many a restaurant when it's busy. Even buffets. But this was actually mayhem. Our bill came after waiting a while for it. I don't know how it was split up, but I ended up paying over $20 for a Shirley Temple and a half-eaten, uncooked fatty bacon burger. I was extremely underwhelmed and was glad to get out of there. It was definitely an experience, but I wouldn't go back unless I absolutely had to.

    (2)

  • Laura S.

    This place is a lot of fun. I came with my friends and we had couple rounds of grill. Definitely a great place to bring kids but I wouldn't come here if I'm looking for a romantic date or a nice dinner.

    (3)

  • Kenneth W.

    Food selection is great with lots of choices of vegetables, meat and seafood. The sauces selection is definitely not traditional Mongolian and no help of what sauce combinations to use, as such it's trial and error if what sauces to use. Would be more helpful if there were recommended sauce combinations like at other places. Also, the music is deafening, making music at nightclubs seem quiet. If you are after a nice dinner and chat with friends, do not go here as even with shouting, it's next to impossible to be heard. Music could be turned down and this would be a great place, but as it is, will not be visiting here again, which is a shame.

    (1)

  • Alex B.

    $9 All you can eat for lunch $17 for dinner And the place is great! It's the most fun restaurant in all of Boston. Grab whatever you feel like eating from their buffet, throw it in a bowl, grab sauce, and let them cook you some deliciousness! My favs include steak, cajun chicken, bow tie pasta with teriyaki sauce. Yum! Must try this place out!!

    (5)

  • Julie T.

    I don't know what if is about this place, but I love it. I think it's the idea of a buffet because buffets have a little special place in my heart. I think it's knowing that I'm stuffing my face, but it's okay because so is everybody else. Yay! I love lunches because no one's really there so I can just eat to my heart's content and not so many people will be in the way. I love dousing my food in the sauces that probably carry more calories in a single drop than the quarter cup of oil they use to fry your food. Ooo... I know that as I'm getting older, I should be watching my weight since my metabolism is slowing down, but man! I just can't get myself to do it when I get here! I personally think that it's an awesome place to bring kids because they love picking out all the junk that they wanna eat and nothing makes me happier than bringing people from out of town and seeing their faces light up when they see that huge grill! Don't tell anyone, but deep down, it makes me a bit excited too.

    (3)

  • J A.

    Great place for food poisoning! Unrefrigerated raw meat left out for who knows how long....YUCK!. No sneeze shields over exposed food....YUCK! Health Dept must have a field day there. We left after 5 minutes. Never again!

    (1)

  • Timan G.

    All the bland food you could possibly eat as long as you don't mind waiting on a crazy line and watching your food accidentally mix with that of complete strangers... Sound appetizing to you? Exactly my point. I've been here about 4 times, hoping each experience would be better than the previous one. And because you can eat your heart out. But my experiences didn't get better so now I'm bitter.

    (2)

  • Jessica L.

    The biggest Mongolian grill place I have ever seen. It was pretty much all groups, and even though our party arrived on time for our reservation, we still waited 40 minutes to be seated. Walking around was a struggle, it's dim and packed elbow to elbow pretty much. The food was standard. Nothing pleasantly surprised me. The beer selection was small.

    (3)

  • Chirag P.

    Sigh I really don't get when people review a place knowing fully well it is not their type of atmosphere or type of food for that matter. Thats like If I went to review a womens only gym and gave it crappy reviews because they would not accept men. Yes I'm talking about everyone that reviewed this place poorly. Every review read was barking at the college atmosphere or the way they cook the food. Granted I don't like college students either despite being one, but this place screams college students all over it, its pretty obvious. If you know what your doing at this place, it can make for some good food and flavor combos. Of course if you don't know what your doing, chances are you will probably hate this place. If you don't like the idea of having your food sit next to someone else while its cooking, then no not for you. If you don't like stir fry, no way is this for you. If you have severe allergies to anything (although I do with shrimp, but I never had issues), then no way is this for you. But if you like custom stir fry, your willing to wait 10 minutes per bowl, and like buffets, then this is the place for you. Its getting 3 stars, not 2 or 1, because it targets the audience they are going for, yet not a 4 or 5 because I'll admit they do not accommodate for everyone walking in.

    (3)

  • Mike S.

    I enjoy Mongolian BBQ quite a bit and have been to a number of different ones over the years. While variety of food options is impressive particularly choice of meats. Overall it fails to really impress unless you're looking for a Mongolian birthday party. Food is cooked too close on the grill to differentiate your taste from your neighbors. Geared to more of a birthday party or late night drunken crowd. Not bad but definitely not the best Mongolian out there.

    (2)

  • RJ W.

    Fire & Ice is one of the few places in Boston I adamantly refuse to attend when given the option. The concept for the restaurant sounds appealing, but the food is subpar. The whole hibachi style is normally a huge plus for me. Also, be prepared to see a million kids running around like it's Chuck E. Cheese. Spraying a ton of random sauces onto raw meat/seafood that's most likely been sitting out for more than a day is not my idea of money well spent. I'd rather do the same thing at home for less. Fire & Ice was a dud TWICE, so I had to review them.

    (2)

  • Jo B.

    Fire & Ice definitely has a bad rap and I can understand why... but I give it an A-OK for BRUNCH, who knew! Brunch includes cooked to order omelets and pancakes on their famous round grill along with the stir fry options their known for. All the omelet fillings you can imagine allow for you to get creative with your eggs AND same goes for the pancakes. Strawberry and Chocolate pancakes, YES PLEASE! Definitely a great place for a big bunch looking for brunch AND cheap for A-Y-C-E!

    (3)

  • Craig R.

    just recently went back and the food is better dont know if it depends on the time of day you go but brunch is good

    (3)

  • Simona S.

    Why do people celebrate their birthday here? I guess I can understand celebrating your pre-pubescent birthday at a TGIFridays because your it's just like, SO COOL and the food is SO GOOD. But here? Do you really want to wait for your food with all of your friends while RuPaul decked out in bebe attire is screaming at the "cooks" about undercooking her burger? I don't know. But more on RuPaul later. I came here with a bunch of the girls because Erin C. (not a yelper yet, but soon to be one) told me this place was really good. She knows how to pull at my heartstrings... food, and unlimited amounts for $10. Ah, but there's a catch. There is always a catch. So here's the thing about me: when I'm hungry, I need to eat. Like within ten minutes. And though I had a really wonderful time picking what I wanted stir fryed into bowls I found too small... the wait was almost unbearable. It was made bearable standing next to my SISTERS (woot, woot, sorority girls) and watching the scum of the earth salivate at what was definitely their third time up at the grill. So I'm standing there, waiting to get my food cooked, excited at the chance to try the Fajita sauce (undoubtedly the best thing ever, I wanted to put it in to go cups and take them home with me but I think that's frowned down upon?) and Erin says, "Okay I need you to look over ahead and to the left. Just look." So I did. It was RuPaul, with buggy eyes, in bebe jeans that I later learned were bebe because there were rhinestones preciously attached across the ass, in a corset, and just overall a terrifying sight. I couldn't take my eyes away from her. Him. Her. I give up. I finally get my food but not before the cook flirted with me. For a moment, I thought something could happen between me and Alberto. Or Julio. Or Jose. Whatever, it was special at the time. Then I realized that he was being extra nice to all of the girls, even the one who was celebrating her birthday there and was a tiara away from me totally hating her. I bring my food back to the table... and I'll be honest. I scarfed it down. It was the fajita sauce. I would have eaten a person if they had sauce like that smothered on them. And then I went up again, sauce in hand, and stood next to RuPaul's cousin. I knew they were related because they had the same kind of eyes... the kind that are barely held inside the head. "Oh UH UH THAT AIN'T MY BURGER. I SAID I WANT MY BURGER WELL DONE. OH NUH UH DON'T TOAST MY BUN I DON'T WANT IT TOASTED. OH NO I KNOW YOU DON'T THINK THAT BURGER IS DONE. WHAT YOU TRYIN' TO DO, POISON ME?!" That's who I stood next to. It was exhausting. I was bursting at the seams with judgement. Then I came back and ate my second plate of food. With some salad. With some fondue that we all demolished. Then I had dinner at Aquitaine two hours later. Okay gotta go, bye!

    (3)

  • R. M.

    Wow, it's like eating in a college dorm. The muzak is too loud, the tables are really close together, the decor tries really really hard to be "festive", and the food is basically different combinations of stir fry (where you choose the ingredients). Lots of forced humor from the cooks. They try so hard, it's painful to listen to. The big plus of eating here is the ability to strictly control what ingredients go into your food.

    (2)

  • Jeannie D.

    I have been to this restaurant a few times and it was pretty good, but the last time didn't go so well. If you are a college student, or at least look young and have your old college ID, then you can go on Monday nights and do the buffet for $10. That's a pretty good deal. Well, the gazillion college students around Boston thought the same. We came on a Monday night at 7pm with a party of 4 and we made the worst mistake ever....we didn't make a reservation. We got there and they told us that it would be a 1.5 hour wait and that they would text us when our table is ready. Even though 1.5 hours is a very long time, we just said okay and decided to shop around Newbury. We came back a little before 1.5 hours and asked about the status of our table and they said it could take a little longer because they overbooked themselves. Sigh. It was really cold outside so we just sat at the bar to and waited. We were just being really hopeful because it's already been so long so we should be going up soon, right? Wrong. We were the LAST people to go upstairs to the grill around 9:45. ABSOLUTE LAST. Why? We have a good idea why. While waiting we saw the hostesses calling out names about twice and when no one answered, then they would go to the next one. We saw them go through 3 names pretty fast. I'm pretty sure they don't actually text you if you're table is ready.....and we were very sure we weren't the last people coming in without a reservation..... ughhhhhhh. They should fix up their system. Anyways. Food. They have a small buffet area but we were okay with that because you can mix a lot of things to make different dishes with their large selection of sauces. The burgers are really good. The grillers are really funny men that try to let you have fun such as letting you throw your cheese onto your patty and watching you miss miserably lmfao. Unfortunately because of the place being overcrowded, we were only able to get 2 dishes before the grill closed at 11pm.... Conclusion: This is a good place for a good and fun lunch or dinner but don't go on Monday nights where you might have to wait for 2.75 hours for dinner and only eat 2 plates for a buffet.

    (2)

  • Lynn J.

    I returned for a FRIDAY NIGHT, and found my service FUN & FLAWLESS! FOOD: All You C.an Eat...Everything... Meat, Fish, Vegetables, Fruit, Bread, Rice. Make a stir-fry, a burger, a burrito, or all 3! SERVICE: Our waitress checked back with us every other time she passed by, so we wanted for absolutely nothing. Our cooks let us do a Cheese Toss at the grill, offering us a Free Desert if it landed on our burger. They joked with us all & the cooking time flew by. NOTE: We did not know where to stand at the grill. Should we stand at the beginning? Is it a line? Eventually, a staff member guided us to the middle. I saw MANY customers struggling uncomfortably with this. SUGGESTION: Post a SIGN at the grill entrance, encouraging customers to join the circle anywhere. THE DEAL: Since it's All You Can Eat, LUNCH is the BEST DEAL, as it's cheaper. BUT...I don't think the Lunch atmosphere is as much fun as the dinner one.

    (4)

  • Tracy B.

    Want to love this place but every time I seem to go there is some drama... so we go on a random tues night... The place seemed empty, Ooh except for the teenage party of 150 that walked in RIGHT WHEN WE GOT THERE... Other than this huge party there was only like 5 other tables... I was soo bummed.. Although we were over in the corner in our own private little area, but it took 35 minutes to make a plate each time that was very frustrating... Mike was our waiter & OMG - is he an experience... I was half molested, Kissed & yelled at for not giving him my # on several occassions and I imagine his whole ploy was to try to spoil the fat chick in compiments assuming I dont get them from other people for a good tip, but that didnt work for me and after a while he started to teeter on Obnoxious... He was def a laugh & enjoyed him but it was old FAST... We realized as we were on our 2nd place that the appeal of the place was kinda over for us & we prolly wont be back for a while... It always sounds great but then you get there & are like, Ugh... same old same old... Drinks are that fabulous, and the price for what you get I mean if you make 10 plates then its worth it, but to just eat 2 plates for me Id rather go elsewhere... Ooh Fire & Ice I wanted to soo love you so much more, but unfortunatley I think we must part ways for some time!

    (2)

  • Frankie T.

    The experience overall was pretty cool. Very different which made it fun, especially for New Years Eve. Everything would've been perfect if our waitress wasn't so rude... I made reservations a month in advance. We had to wait 30 minutes regardless, then when we got seated we explained how 2 of us were going to have apps and 2 of us were going to have dinner. She told us if that were the case then she'd have to move us downstairs in the lounge (even though I made reservations?) she ended up talking to "management" and they said it was okay. She continued to come over to our table while we were eating telling us to be careful about sharing apps and plates because if "management" saw we'd be moved downstairs. She ruined the experience completely. Not to mention she charged us for 3 dinners at the end anyways! We did have a nice fella named Mike that helped us out a little, ask for him! If we had him from the start the night would've been perfect. Definitely iffy about going back.

    (2)

  • George N.

    Despite the long hour and a half wait on a Monday evening, it's a good place to have dinner or lunch. You can give them your number and they'll text you when a table opens up. The food was delicious and there's plenty of options for everyone. Staff are friendly and nice, they even try to help with certain individual requests. Ie. if certain sauces runout, I've had people who have stopped what they were doing and make it a priority or at least make efforts to try and get it refilled. The effort is there and it shows or at least in my experience. A couple minor complaints I would have is that the lighting was pretty dim. But not too dim to not be able to see the food that I'm eating. Though I can't remember if I felt that way or not last time I was there. Noise volume is a bit loud but I guess it's at a normal level like many other restaurants. I remember catching a good 70-80% of the conversation with the occasional voice-raising. My friend didn't sound very faint though. But the restaurant was pretty full at the time when we went to be fair. Food was terrific overall, even though we had to wait for a while, which I didn't mind, I recommend it's best to go at a less busy time to avoid the crowds. I think Mondays are usually crowded with the college student discounts.

    (4)

  • Rose D.

    Really cool concept! I wish I was hungrier when I went because I don't think I at $19 worth of food. The chefs at the grill were entertaining and friendly. It was kind of strange that they left the raw meats out for customers to take themselves, made me worry a little bit about cross contamination but everything in your bowl gets cooked so I suppose it's alright. Didn't get appetizers or desserts because it was extra $.

    (3)

  • Alicia S.

    We have been there many times including sitting in the bar for hours. Our waiter was the best we've had that we had to talk to the manager. The waiter was awesome with giving me a drink that I liked which is hard to do. The food is good but I wish their teriyaki sauce was better; it lacks flavor. We went again with my mom, son, and husband. We had an awesome waitress named Brittany she was amazing and we told her. I hate when managers don't really care what you say about how great their service was I would be excited if it was me. The food was good

    (4)

  • Nancy H.

    Hap-hap-happy Birfday!!! I got to hear the lovely song about 3-4 times throughout the night. But let's go on with the food review, service is another story. The food was good. Two cuts of beef, three kinds of chicken meat, and other sausage, pasta, and vegetable goods. Gotta go for the meats though, that's where the moolah is at. The sauces are a lot better than the last time I visited, honey garlic all the way! After piling up the beef, cajun marinated chicken and other goods, I went over to the big circle grill and got it all cooked up. Now let's rewind and start from the beginning if you're actually interested in service too. It started with a dose of 40 minute wait for a 6:30pm reservation because of the Vday weekend and birthday party customers. There were servings of pizza and soda for the wait to my surprise. After getting seated we got a second helping of waiting 7 minutes for a server to come greet us at the table, only she wasn't our server yet she took our order, and then waited a total of 10 minutes for our real server to take the order and actually get us drinks. Granted our server was helping out a big group for a birthday party, really Fire+Ice? You guys do birthday parties all the time, yet you can't delegate a server to serve tables while others are busy with a big party? And please tell your servers to not take an order from a table they aren't assigned too. The server never returns and leads to disappoint. Thankfully, after looking very disappointed/bored during the start, the server did a good job checking in with my group about 7 times throughout the night. Nevertheless, this place seems pretty big and hip with the crowds, the atmosphere is very casual, the music is super loud, and you can eat whatever you want, but still I don't think I will be returning because I wasn't impressed with anything. This place is where you go if you have absolutely no idea or can't decide what you and your party want to eat. Oh right, was this time any better than last? A little.

    (3)

  • Rui G.

    i like the shrimps there, but cant find them this Monday. the food is just soso, but the staff there are very fun. nice place for a party with friends.

    (4)

  • Ashley J.

    Fun idea, food is left on grill top way to long and overcooked. DO NOT GET PASTA - it was so overcooked I couldn't chew it, meat pretty over cooked too. If it was executed properly I think it would be a great restaurant but it's honestly not worth it go to one of the other great restaurants in back bay. Service was mediocre, drink tasted like blue kool aid burst, not bad but $20 for blue kool aid that didn't even have a hint of alcohol? No thanks

    (2)

  • Jessica Y.

    Monday nights are college nights. If you flash them your college/university ID, it will only cost $10 per person (half off) for all you can eat. It was crowded when I went tonight at 7pm. Luckily we were seat right away. It's a raw food buffet style where you can load up as much as your white bowl (first round) or aluminum bowl (second or third round) can hold. You get to choose your own sauce to add savory to your selection of food. Then, you bring that bowl over to the round center where the chefs cook your food in front of you. If there are a lot of people, be prepared to watch and wait. A note of caution, your food may get overcooked to being burnt in the process. My salmon and beef were dry by the time I got my food back =( It's probably safer to make a cheeseburger or philly cheesestake. I put extra cheese and mushrooms with mesquite bbq sauce on my burger. Ehhh, that's what I would get for paying $10! The service was quite slow. It took a while to get our refill of water and bill. The staff was friendly despite a crowded night.

    (2)

  • Tigran A.

    I liked the place. Liked the all-you-can eat buffet and its price. Not very busy, clean and friendly. But you need to know what ingredients you need and like in your food, because if you don't, you may end up hating this place for horrible food :) FYI, great fries!

    (4)

  • Sara K.

    Edit: star removed due to getting sick. We showed up several minutes before our reservation and were told they already had given our table away. First time I've lost a table when I'm on time. When they finally got our table ready, we were told they could 'accommodate' us now. Perfect word choice to the already angry couple. If we hasn't had a gift card, we would have walked out. The concept here is cute, but when left to your own devices, you end up with what you are comfortable with instead of going nuts. It would be nice if they left the menu with combination suggestions at the table, or if they posted them around the food area. Food was grilled to the point of being overdone, and you can't taste the sauce, no matter how much you give them. The more food, the more charred grill taste. The initial bowl is HUGE. If you really want your money's worth and to go to the grill several times, don't fill it up all the way. The second-round bowls are much more moderately sized. If you want to visit the grill several times and you're there at peak hours, be prepared to spend several hours there.

    (2)

  • Wesley B.

    Don't waste your time. Food is below average and the whole concept is poorly executed.

    (1)

  • David G.

    It is a fun environment I just wished there was a separate place to dine away from the cooking area because it can get loud with the cooks and music. Didn't fully understand why it was $19 a person but I guess that's what you pay for all you can eat. Overall the food was good. I would go back again.

    (4)

  • Steven P.

    Though the staff cringes at the mention of the word "buffet," Fire and Ice is, in fact, a buffet. And though many of the signature sauces taste similar (to me at least) the buffet selections all appear fresh and well-stocked. The gimmick here, of course, is you select your ingredients raw and watch as the chefs fry them up before your eyes while you stand in a circle with your fellow diners. The experience is fun at first, but quickly loses its charm as you gaze upon the juices from your neighbor's unsettling concoction oozing into your own more carefully selected culinary masterpiece. I believe the fine art of cooking and food preparation is sometimes best kept behind the kitchen door. Yet the food is quite good. The soup was near homemade, and the Caesar salad crispy. On this visit, we made it in just in time as a big crowd arrived off the street as we sat with our meal. The atmosphere went from trendy and pleasant to loud, noisy and frenetic in a heartbeat. The chefs had a tough time keeping pace. But overall, it was enjoyable. And I'm pleased we were there for the less expensive lunch prices, too.

    (3)

  • U N.

    Recommended for plant-based vegans. (Can't speak to anyone else.). Ample vegetables that no one will insist that you cook. A half dozen vegan sauces : sweet, spicy (by Boston standards, not California, Arizona, etc). $20 at dinner for a couple of plates of generic vegetables may not be a bargain, but if you're with other people...

    (4)

  • Lisa R.

    Just go! It's an experience to be had. Do not order any mix alcoholic beverages they are watered down possibly to make up for all the food you are eating at one low price!

    (4)

  • Rosy T.

    First time at Fire + iCE and I must say I enjoyed every minute of my time there! The waitress was so sweet and attentive, she did a great job being my first time there she explained all that I needed to know. The cooks were kind ass well sharing a smile which brings comfort to a customer like myself. I will be back to create more delicious plates with more to share! Great experience !

    (5)

  • Lauren E.

    I want to preface this review by saying that I received a complimentary meal courtesy if Fire & Ice (and have not been paid to write this review - all opinions are my own). I had been disappointed in recent experiences, but continued to return because I really wanted to like this place. Since my last trip to Fire & Ice, the restaurant seemed a lot cleaner and organized. Our waiter was attentive and took the time to explain to us the recent improvements to the restaurant. Last time I went, I did not like the variety of sauces available - nothing spicy. This time there was a variety of sauces ranging from mild to hot, which I appreciated. In addition, they've added a couple of flavor oils and spices which you can add to your food before bringing up to the grill. I also noticed one of the selections was Cajun chicken, so it was nice to see something different in the meat section. The tortillas were cold, now you have the option of heating them up at the grill. Instead of being by the rice, the tortillas are now randomly placed by the food stations wrapped in foil - not sure why. Fire & Ice also offers unlimited soup, but I did not have a chance to try it. My food did come back somewhat greasy, but I loved the flavor of everything blended together: Cajun chicken, sweet hot chili sauce and some hot oil on pasta. Hoping to go back someday to get the same combo!

    (4)

  • Rula N.

    Never been to a restaurant where you literally cool your own food. First time experience was a little confusing but then pretty interesting. The servers will bring your food to the kitchen instead of on the main grill with everybody else's food if you have any food allergies or religious practices. Overall, I would definitely go back-- unlimited food for 15.99 on a Monday afternoon. Not bad. I would def go back!

    (3)

  • Carly L.

    Hm... mixed feelings about this place. It is def not your mall mongolian bbq. Great selections of meat, seafood, sides and sauces. Short staffed but they really tried hard to be attentive. I would recommend going during lunch time. Cheaper and less crowd. If you don't like eating in dark ambiance ( I COULD NOT SEE MY FOOD) or ..bar like environment, this is not the place for you. It was a fun experience but not sure if I will be back.

    (3)

  • Ashley L.

    This place has a fun atmosphere and is great for groups. College Night is Monday and it's only $11 a person for all you can eat! You go to different stations and create your own combinations, then bring them to the grill to be cooked. You can even make a pizza. You can choose from meats, veggies, pasta, fish etc... Our server also asked if any of us were vegan or had food allergies. They had a large, interesting mixed drink list and there is a bar downstairs. If you come here be prepared for music and fun. The grill can take a while depending on what you get, and you should do a bunch of small portions so you get to try everything.

    (4)

  • Tulan K.

    I am big fan though my friend and all dont like it that much. I love it and they have some great choices in veggies , pasta, meat and sauces. The brunch is the best and i love this place, Try it and you might love it too. i always get buy 1 app get 1 free as rewards member. and free dinners on birthdays and free apps if u check in with yelp. cant go wrong

    (5)

  • Kay G.

    Fire and ice is nice to try and see what all the fuss is about, but it's nothing more than glorified stir fry... The sweet thai chili wings are a god send though

    (3)

  • MacKenzie P.

    Grill was unfriendly, food was good, waiter was funny but kept pushing me to join some club I had no interest in even while I was eating!

    (3)

  • Missa L.

    This is a great place to bring a big group of friends, especially if some of them are picky, since everyone gets to build their own dishes. Service was a little slow (especially when it came to getting seated- we waited for quite a while despite having a reservation), but the server we had was very nice and even went out of her way to provide special service to one of our party members, who has to have her food prepared separately due to a gluten allergy. Overall, I'd definitely bring another large party here again!

    (3)

  • Paul P.

    My family and I went in based on the reviews but had sticker shock when I got the bill. We had 2 adults and 4 children ages 0.8, 2, 9, and 11. First of all, there brunch pricing on Sunday which wasn't explained to us upon being seated. When we finally figured it out, the brunch selections were ending in 5 minutes. Upon finishing our meal, they asked if we wanted dessert so we ordered 4 ice creams. When I got the bill, my jaw dropped. They charged me for 3 adult prices $15.99 each, and 3 child meals. Child prices are 11 and under. To top it off, the 4 ice creams added an additional $20 to the bill. It's a good thing I only asked for waters instead of sodas. How do you charge patrons for brunch pricing but not provide the benefits? My infant was sleeping the whole time so how do you charge him for eating. Lastly, why not include dessert in this pricing? I am appalled by being overcharged to the extreme. Their saving grace is that their cooks were friendly and entertaining. Their hosts and my server - not so much. I will not recommend this place to anyone nor return. Be careful.

    (1)

  • Robert H.

    We had a group of 12, and we wanted to find a 'fun' place to eat. We had been given the idea of eating at Fire + Ice from several people. I was surprised that the first reservation I was able to secure was for 8pm. Even more shocked when we got there and the restaurant was half empty! The idea is great (and its good for people who may have picky eaters). You go up to a salad bar type area and pick your protein, pick your veggies and pick your sauce. Then, you take it to the big Mongolian grill and they cook it for you. It's kind of like a show. People have fun. Some disappointing things - they have soup up but the bar. The soup of the day was chicken & sausage. I opened it up to get some, and it was all dried up like the soup had been sitting there for days (no joke)! Also, the service was just okay. We didn't see our server much. A bunch of people in the group ordered Mojitos, and they were disappointingly sweet. They also didn't seem to have been shaken or stirred as there was sugar at the bottom of the glass. The food itself was good - they even have hamburgers for those picky eaters in any group!

    (3)

  • John C.

    A very fun place. We had a ball. Our servers were excellent and the cooks were a lot of fun. Cant wait to go back

    (4)

  • A. D.

    The selection on fish is actually good...unfortunately they overcook everything . As to meats, most are very cheap cuts, and some were actually frozen. And, again, the cooks tend to overcook everything.

    (2)

  • Tanya Y.

    FIRE = Huge round grill upstairs ICE = All the booze! And uh. The ice surrounding the food items keeping it cold I've been here several times: the more I come here, the more reasons I find to not to in the future. Food is served in a buffet-manner: You are able to pick out what you want from meats, seafood, vegetables, noodles, fruits, sauces and spices. The sauces range from sweet to spicy to somewhere in between, with little cups lingering to sample them before having the chefs mix it all in for you. You are allowed one bowl each time you go up. After you're satisfied with your selection, you bring it up to the massive grill area, stand, wait, and watch as your food is prepared by the chefs. PROS: - Great place to come to if you're with a larger group. It's always entertaining to see what the chefs are going to do to prepare the food. They're particularly fancy with hamburger buns. - For birthdays, they'll make everyone around the grill sing happy birthday to you. Consequence: No singing? No food. - Also, for birthdays, they'll occasionally let the birthday guy/girl behind the grill to cook. - College kids get an awesome discount on Monday nights for $9.95. Bring your ID! - Great alcohol selection. Don't see what you want on the menu? No worries, more likely than not, they can whip it up. My friends ordered both the Fire Bowl and the Ice bowl which they enjoyed - While waiting, they can shoot you a text to alert when the table is ready. - The ability to customize what you eat is pretty awesome. I always stock up on the seafood: more expensive! - If you're a vegetarian/vegan or have a food allergy, tell the chefs, and they'll bring it to the back where they will cook it for you. - After you're done with your plate, leave it on the table. By the time you get back from round 2 (or 3!), it should be gone. - Our waiter was very attentive, was seen often, and made sure that we were happy with everything. CONS: - The wait can be crazy long! Even with a reservation for a designated time, there's still limited seating space, and therefore, you can be waiting for a while: Example, we had a reservation for 8:00 and didnt get seated until 8:30. - The waiting area, downstairs, is awful. A lot of the tables/chairs were taken up, and people were found cluttered near the doorway either standing or sitting awkwardly on the floor - Parking, like anywhere else in the city, is awful. I happened to be in luck and found a spot right outside of Fire and Ice - The salad area and salad dressing selection is pretty weak. - If it's not a Monday night, and you're not a college student, paying $17 is a bit too pricey for the quality of food you're receiving - Watching the chefs scrape all the gunk from the grill, then spraying it with tons of oil, as well as watching a guy remove the dirty dishes without gloves, gives me the heebie-jeebies. - There is no guarantee that whatever food you choose will still remain yours by the time it's finished cooking! I've found stray pieces of pepper and missing pieces of bacon from my meal! - There is also no guarantee that your food will get cooked to perfection. When I got back to my seat after waiting for 10 minutes at the grill, my potatoes tasted far from being done. - They automatically add on an 18% gratuity to your bill if you have a large party. - The seating is so cramped! Each person would have to weigh like, 110lbs to fit comfortably in the area we were in - which is impossible after eating so much at Fire and Ice! - Their Fondue plate sucks. Don't get it. SUMMARY For an entertaining night with a good group of people, Fire and Ice is a great place to go to. With enough alcohol in your system, anything can make you feel like you're having the time of your life. Otherwise, save your $17 and go elsewhere, which would leave you with a happy stomach and more money in your wallet.

    (3)

  • Stephanie C.

    I made a reservation at this Fire & Ice a week in advance for a party of 14. I received a call from the manager requesting for us to push our reservation back. We were okay with it. I had followed up throughout the week to make sure our dinner was confirmed for Saturday Night. Upon arriving at fire and ice they did not have our reservation on the books! And said this happens all the time (which I find hard to believe).To prove that I had prior phone calls with the restaurant I showed them my call log of INCOMING calls from them. Regardless, they did nothing for us and was NOT apologetic what so ever. After 45 minutes we compromised with management and sat DOWNSTAIRS upon agreement that we would have a waiter. Our waiter JOSEPH G was TERRIBLE! He would make rude comments to us and basically refuse to serve us the whole time! It got to the point where 2 managers had to tell him we were waiting for him. He said, "Yeah I know" but still took his time to get to us. He worked behind the bar which our table was located right infront of so we could see him clearly the whole time. We noticed after managers said that he took the time to converse with colleagues before coming over. The female assistant manager was also not friendly and was giving us a hard time. Everyone in our party made a comment about how she was rude the whole time and was not even trying to help make the situation any better. Management continued to give us a hard time by making us each have our own bar tab. Instead of putting it all on one bill. Not only that they had management FOLLOW US throughout the night. From our table, to picking out food, to the grill station which i thought was a little ridiculous. When it came time to paying for the bill we request Joseph G to take off the gratuity since we wanted to leave cash. He agreed. But then on the bill it shows that he STILL INCLUDED gratuity for himself ON TOP of the cash we left on the table!!!!!!!!!!! VERY POOR SERVICE! I RECOMMEND EVERYONE TO DOUBLE CHECK THEIR BILL IF THEY CHOOSE TO GO HERE. But overall, I recommend to not come here at all.

    (1)

  • Jody G.

    If I could give this place a 1/2 star I would. Have not been here in at least 15 years. I thought it would be fun to take kids. Way overcrowded, club music blaring, bathrooms disgusting and duck taped, sitting next to dish washing station, waited way too long for food to get cooked, kids' meat was burnt, said no cheese 3 times and they added cheese, I could keep going...such a disappointment. This used to be such a great place. Definitely has gone way downhill. Will never go back again.

    (1)

  • John O.

    Brenda is the best waitress and was so helpful... Blended in so well with the fun ambiance at Fire Ice Boston. I haven't visited in a while but now will def do so soon. Request Brenda!!!! TLC

    (5)

  • William L.

    Awesome as usual the dinner service although a few dollars more than lunch is worth it! Steak tips and swordfish Oh my! Back was our server and top notch! Effrain cooked for us on the grill and was on the ball as always. My only complaint is that fire + ice is in. Boston and not in New Hampshire where I live!

    (5)

  • Rick G.

    Horrible service. No knowledge of food allergies. Waiter actually said to a food allergy child, "oh good, you are still alive". I will never come back to this place. I sent them an email voicing my displeasure and never received a response. Very classless. If you cannot be food allergy friendly, don't even mention it on your website.

    (1)

  • Brian C.

    After all this time, still as busy as ever, and the concept still works. (I'm not too worried about the hygiene of the ingredient bar -- after five minutes on that ginormous gas griddle, I don't think it's possible for any pathogen to survive for long.) However... The crowd here skews young. Very young. On the night me and a friend were there, the overwhelming majority of the crowd were high school aged kids, many of them probably just starting to dip their toes into the adult world. Now I don't have a problem with this; there aren't nearly enough venues out there catering to younger crowds, since people tend to object to kids, you know, being kids. It does mean, however, that at least the Boston location isn't much of a location for a date night for anyone over the age of 21; you're better off going for lunch on a Saturday or Sunday afternoon before the place fills up. It's still the same place it's always been, so if you're an old-time fan who hasn't been back, you'll still enjoy it as much. Just... remember the crowd. (One more, very important thing: if you're completely hopeless in the kitchen, you won't like Fire and Ice. This is not a place for the Cordon Bleugh crowd.)

    (4)

  • michael l.

    Ehhhh. I went here a few years ago and loved it. Was back the other night with my girlfriend because another restaurant in the area messed up our reservation. The concept is great. You get to make your own meal, work your way around the buffet station put all the raw food on your plate and bring it to the grill in the middle and one of the cooks prepares it for you. I'm not sure if it was the night ( a Tuesday), but the food didnt look great. Sirloin was very tough, and went to look at the chicken but it looked very watery and slimy. Over all the food was OK... but just OK. I know you make your own meal but the quality of the ingredients was lacking and the sauces were a little bland. Pros: Service was excellent. Price is good for what it is. Cons: with any buffet i feel its more quantity over quality I would probably give this place another shot, but i wouldn't go out of my way to do so.

    (3)

  • Travis W.

    Was contacted by manager and offered meal vouchers. Responded with address where to send them but never got any. Like the actual restaurant experience, a series of disappointments and unmet expectations. Lowering my rating since their offer to fix it was nothing but lip service.

    (2)

  • Kathleen C.

    Fire and ice is so much fun! I love it there. It's a unique dining experience. It is a lot more enjoyable when it is super busy, just because you wait a long time for your food on the grill. One time I went our server was mia and it took a very long time to get our drinks. (This is when it wasn't busy) but other than that, servers are quite friendly, and the cooks are very entertaining and engaging.

    (4)

  • Amy D.

    I'm not a hibachi fan, so didn't come in with high expectations. I can't say I was disappointed in the overall experience since this met my low expectations, but I thought my meal was just so so. They have a few different stations- one for vegetables and proteins (chicken, red meat, etc), one for vegetables and seafood, one for sauces, and one straight up salad bar. You grab a bowl and fill it with whatever ingredients you want them to stir fry together on The Grill ( yelp.com/biz_photos/fire… ). They don't have a consistent process- sometimes there is someone to direct you where to go at the grill, sometimes you just find an empty spot to wait at. My first plate was a Customized Noodle Plate ( yelp.com/biz_photos/fire… ), and that was ok but managed to be on the bland side even though I had a cup full of sauce that they used. The worst part was that my proteins were super overcooked and extremely dry, but there was barely any flavor. It is a good deal for lunch though, since it was only $10.99 for all you can eat. However, since it takes time to keep grabbing ingredients to make your dish, then having to wait for an open spot at the grill, then waiting for them to cook your food (takes about 10 mins), you get full pretty quickly. They have a small selection of fruit for dessert, or you can opt for ice cream and access to their toppings bar. It cost $4.99 for 2 scoops of ice cream and unlimited toppings. You can choose from Vanilla, Strawberry, Chocolate, Cookies n Cream, Coffee for your ice cream. I liked the Cookies n Cream, but not really the Coffee. Toppings included: Rainbow Sprinkles, Chocolate Fudge, Caramel, Marshmallow Fluff, Whipped Cream, Cherries, Crushed: Butterfingers, Oreo Cookies, Reese's Pieces. I probably wouldn't order the ice cream again, but then again, I wouldn't come back to Fire & Ice either (I just really don't like hibachi!). The worst part about eating here is that you smell like stir-fry after. Our server was nice at least, and very informative. Parking in this area is difficult during work hours, and parking spots downtown are pricey and limited.

    (2)

  • Steve V.

    I'm surprised at the negative reviews I see here. I went with a companion this past Sunday evening -- and earlyish (5.30 or so), so there was no problem with waiting, or with lack of a reservation. The setup is as others have described: you choose from a wide-ranging selection of pastas (including whole-wheat penne), meats/poultry/fish, vegetables, sauces and spices, and then bring it to the large circular central grill, where four chefs grill up your selections for you. We'd actually been expecting a sit-down sort of place, but we gave it a go. Of course, you have to choose judiciously -- the wrong mixture of, say, meats and fish, or fish and sauces, isn't going to come out right. Since my own dining tastes are moderately conservative, this wasn't a problem for me. Everything I chose came out tasty, and my companion was also quite pleased. Beverages (which we had) and desserts (which we didn't) cost extra. The evening's drink special, a strawberry-basil margarita, was quite good -- the basil was a nice undertone -- although pricey.

    (4)

  • Rafe J.

    Not many venues can feed a party of 8 and still have everyone happy at the end. Fire and ice was able to do this and more. The selection is quite vast especially considering the price. It is also a great place to take friends who are vegetarian as they can still be stuffed at the end. While you may have to wait for a while for your food to be cooked, the experience and funky freshness of it makes it worthwhile.

    (4)

  • Nobbi L.

    If you want typical Mongolian BBQ, stay away from this place. For those who do not know what that is, here's a brief synopsis. Grab a bowl, go through a food bar and put all the items into the bowl. First, the meats or seafood. Traditionally the meats are shaved thinly, often still slightly frozen to preserve freshness. There should be pork, beef, chicken, lamb. Some places have shrimp, fish, and others. Then you add all the veggies such as cabbage, onion, celery, carrots, etc. Finally, there is a plethora of spices and sauces. There are usually recipes posted for the novice. Fresh ginger and garlic usually in water. Soy, oyster, hoisin, and many more. Then you go to the cooking station where your bowl gets emptied and all is quickly stir fried by chefs who wield two giant round sticks with which they toss the food up in the air. The process is pretty fast. Fast forward to Fire & Ice. The place is a very venue, attractive, and our waitress, Cece was a doll. (That's why I actually gave it three stars rather than one.) I was instructed to put the the sauces in a separate bowl. When I looked at the meat available, I was immediately disappointed. There was a supply of shaved beef, but it looked sorry. Most of the other meats had already been marinated in diverse flavors with Mexican or Italian leanings. And they were fairly large chunks. In the veggie section, I missed regular cabbage. The bok choy bowl was almost empty. I did finally find some carrots in the salad section. Now to the spices. I found only a couple that appealed to me. Most sauces appeared to be the type you put on after cooking. (Unfortunately that did not clue me in!) I then proceeded to pick a few including fresh garlic and ginger. Now to the cooking. The chef took the bowl and spread the food out lengthwise with the meat toward the center of the donut shaped cooking service. There it sat and sat. Rather than huge sticks, they used two spatulas. The food was occasionally flipped and finally my spices were added and within 60 seconds all was plated. As a result of this cooking method, I ended up with overcooked, tough beef, almost raw vegetables with raw garlic and ginger. Veggies need some liquid to cook, take more time. Meat, especially beef, cooks quickly and does better dry, so it doesn't boil. I have to add that our server offered a new bowl which I declined. As a clarification, it is only the sauces, not the dry spices or things like garlic and ginger that should go in the separate bowl. That was my misunderstanding of the instructions. If you are not set on Asian flavors, this place might actually please you. Amendment as of 03/03/2015: I was impressed by a note from the management team of this restaurant inquiring if they could make our less than stellar experience up to us. Now that's great customer service! Thank you, Zach!

    (3)

  • Charles G.

    Bad service was seated and 15min later no one still did not come by to take our order ended up leaving.

    (2)

  • Doug P.

    Really interesting concept where you choose your ingredients and then watch the cooks cook it...and it's all you can eat. Some of their sauces were good while others not so much. The cooks try to be entertaining and I appreciated their efforts. The waiter was good - took a pic of our 7 yr with one of the cooks. That was nice. I do have concerns over how clean and sanitary it all is, but that's kind of to be expected. It's kind of like hibachi in that way but less sanitary. I also can't give it too many stars as I am choosing the combination of ingredients and just having someone else cook it. Also, as far as cooking it, they do just ok. They cook ALL of the food on a giant circular stove for the same amount of time. So some things are overcooked - like my pasta that was burnt and crispy on one side. And sometimes you have to wait a little while to get a spot at the circle to give them your food. Saying all of this, I did enjoy my food and my family had a good time there. And, for the price, it's not a bad deal.

    (3)

  • Rich M.

    Like a hibachi grill.. Without the theater Like a buffet.. Without the selection I don't know what I was expecting honestly, but not this. You get your food, put it in a bowl then try and come up with concoctions that sound appealing. Afterwards you get the pleasure of standing around a grill while they cook your food. The food was OK, but less than what I would have gotten from a mall food court. Yes its unlimited, but the selection is very limited for choices. Incredibly over priced, I do not quite get why anyone would want to pay a lot of money so you can do most of the work and then stand around while it cooks. Go to a hibachi if you want a better experience, or a traditional restaurant if you want good food. This place is neither

    (2)

  • Nick M.

    I've never felt so compelled to write a yelp review to actually do it, but this is a good start. We were in Boston for a while and we decided to check this place out through a friend's recommendation. We arrived and didn't have a reservation so the lady told us 1 hour to 1 hour and fifteen minutes. Great. That's typical for a busy restaurant on a Saturday night at around 6PM. They told us they'd text us when the table was ready, so we decided to go and do other things. After 50 minutes we head on back and the waiting room is filled with people. Good thing we put our names in an hour ago, right? Nope. They told us they can't even tell us how much longer we need to wait. I even heard other customers complain that they've been waiting two hours. Can't be, right? Nope again. We received a text message an hour and a half later. 9:30 pm. We've already eaten pizza that was luckily open at the time. If you're a restaurant, and you can't manage time, fine. But if you have the technology to send a text message when tables are ready, tell people that the wait time has been extended. Additionally, maybe do something about moving parties a little faster. I haven't actually had the food, and I am sure I never will, so I can't comment on that. I have much more to say about this restaurant, but at this point it's like beating a dead horse. I implore future patrons to reconsider and go somewhere else.

    (1)

  • Abby R.

    Alright now. I've read the reviews and there's some whining going on here. Whining about: 1. Having to stand and wait for food to be cooked. Yes, you will. That's what makes it fun. Don't come here if you're tired and want to be waited on. This place is a hands-on experience, so don't expect it to be what it isn't. Also, the cooks are very entertaining everytime I go, and very friendly. They sing songs, do fancy spatula tricks and talk to all the people waiting around the grill. Plus, I find it fascinating to watch all the food cooking. And it doesn't even take that long unless it's hella busy. 2. Concerns about sanitary conditions. I've never had a problem. And I'll tell you what: I feel better about eating food where I can see it being cooked in front of me than food that's prepared in secret. I used to work in a restaurant. I've seen things. Regardless, I'm not a germophobe at all. If you are and the idea of all the food being cooked on a big grill freaks you out, don't come here. 3. Complaints about portion size. Really? It's an all you can eat buffet and people are still complaining that the bowl sizes aren't big enough? America. You can pack those bowls pretty full and then put a huge burger on top of it and they'll cook it all. I always get a full plate worth of stir fry out of one bowl and yeah I always go back for seconds and sometimes thirds but I can rarely make it through my third plate, and I'm known for my prodigious appetite. 4. Whining about price. $10 for college kids on Monday night. $10 for lunch. $19 ish for dinner. Were you really going to pay less than $20 for dinner anywhere else in Back Bay? Even if you did you'd be getting half the food. Now I'm not saying it's dirt cheap but that's hardly expensive. This isn't the Golden Corral. They have unlimited meat, and it's not bottom-shelf. Meat is expensive to buy. You want a 8oz burger with 10 pieces of bacon? You got it. You want another? Sure. You want a whole bunch of seafood? You got it. 5. Complaints about service. It could be better. It's a little spotty especially when it's busy. And it's tough when you slathered on tons of spicy sauce and you need a refill to quell the burning RIGHT NOW and your waiter is all the way over there and making a beeline for the kitchen. They could definitely improve on this front but I've never had any major issues. Them's the facts.

    (4)

  • Carrie L.

    We have Mongolian BBQ in NY in some regular delis but was glad to stumble across this on our extra long weekend in Boston. It was a little pricier than expected but it worked out. I was with my 9 year old and we are very used to salad bars so we knew how to portion our food--you can easily get carried away loading up on food like it's your last meal. Plus it's all you can eat so you should pace yourself if you're planning to go for seconds or thirds. There were mixed reviews here on yelp about the cleanliness of the place but I found there were workers at the fixins area cleaning the whole time we were there. Overall a fun place if you have kids in tow or if you're in a group out for a casual night. There was a full bar and the drinks were extremely inexpensive, as well.

    (4)

  • Gina S.

    I definitely would recommend this restaurant! It's a fun atmosphere. I took my boyfriend here a few nights ago since he's never been. He absolutely loved it. We definitely will be back sometime soon.

    (5)

  • Kevin G.

    Haven't been here in a few years, and while the place hasn't changed much, and he food hasn't changed drastically, there were a few nice additions, including new sauces and a spice area to add to the flavors. The food overall is pretty standard, nothing to write home about, but nothing to complain about either. Went up on two separate occasions (you feel obligated to when it's a buffet...however I always regret going up for seconds - too much food). The first round I had shrimp, some veggies, rice noodles, and mixed the hoisin sauce with the Mac and cheese sauce. Sounds like a terrible combo, but it wasn't bad. The second round I made simple fajitas with chicken, shrimp, veggies, and the fajita sauce. I should stick to getting Mexican food at Mexican restaurants. The price is 18.99 for all you can eat, which you think is a good deal, but the reality of it is you are getting average food at an above average price. If you do end up getting multiple plates, it's worth the price, but you can get more than enough food with one go around. Service was great with our waitress very on top of filling up our drinks. It should be noted they are currently under renovation in the downstairs bar area, but it doesn't effect you getting your food. Overall, it's more about the experience which is a welcomed change and nice to go to every once in a while, but I don't feel like this is a place anyone should be a regular at.

    (3)

  • Laura W.

    As a high school senior/college freshman, Fire + Ice used to be one of my favorite places to go with friends...I even came here for my 21st birthday. Sadly, I was disappointed to return (perhaps I'm getting curmudgeonly in my old age of 26). We made a reservation with OpenTable and were greeted with eye rolls from the staff downstairs in the waiting area. They seemed overwhelmed for a Monday (college night). Our server (Brenda?) was very nice and reasonably attentive, considering it was rather busy. The selection of food was not terribly impressive - pretty standard American. The concept is neat, and they are clearly catering to a not-so-adventurous crowd. Both of the sauces I tried (Pesto Cream and Sweet & Sour) were rather bland, despite the extra spices I added. They're trying. I know that standing in line (at the buffet, and again at the grill) is part of the experience, but it would have been more helpful to have a staff member directing people to the end of the line...(before you think me daft, remember that the grill is circular...) several people were wandering around, lost, and a large group of students rudely cut in front of a mother and her daughter. This would be a great place for groups, birthdays, and carnivores. Not so great if you want more than two or three veggies to choose from in your dish, but since my dining companion eats mostly bread and meat, he was happy.

    (2)

  • Denise M.

    Meh... I was unimpressed with the quality of food and for the quantity I eat I will not come back unless forced by friendship celebration or being out voted by a group. I'm one who follows portion control so for me that means I actually want quality not quanity. Noodles with broccoli, vegetables and sauce for almost $30 dollars not including alcohol we could have done a lot better considering the area. I'll be making the group reservations if this place comes up as an option again. To their credit, the staff are nice and they do have a gluten free menu but that isn't enough. I think the ice has finally sizzle the fire!

    (2)

  • CC C.

    There are two locations in Boston, the one near Harvard and this one on Berkeley and St. James in Boston. Both are about the same experience wise. It's almost hibachi style dining except you stand and watch them cook your food and then go back to your table. An extensive selection of noodles, meats, seafoods, burgers, salad. You're paying $19 for buffet style, but you're leaving full from good quality food. So many combos of meats/noodles/sauces, you will tap out before you try them all. Udon noodles with chicken and shrimp plus some fajita sauce? My stuff right there. I find the guys working the grill here to be far more interactive than the one near Harvard. I can think of one guy in particular who is loud and fun. Love it when he works. This spot has a slightly different layout with a bar downstairs at the entrance and the actual dining area up a flight of stairs. Not sure if there's an elevator at this one (there's not at the other), but there are bathrooms on both floors. Servers are as attentive as you want them to be. That ranges from not at all to a decent amount of visibility. Delicious deserts and drinks, well worth the visit for the good food alone. They had an offer for a free app and dessert with the purchase of 2 entrees. Done! Turtle cheesecake? I made room in my stomach for that and gladly waddled out after. :)

    (4)

  • Julia C.

    I know I left a subpar review for the Harvard location. But ever since I started working in Back Bay, Fire + Ice has been really useful in terms of providing another healthy lunch option in the area. It's reasonably cheap - slightly under $10 for lunch before tip, which includes a decent salad bar. The stir fry section has plenty of lean protein (chicken, steak, fish, and calamari), a wide variety of fresh veggies, healthy seasoning options (spices + fresh herbs), and brown rice. No, it's not gourmet food that will dazzle your tastebuds, but it's a decent option if you want to get some extra veggies into your diet or plenty of lean protein that'll keep you full till dinnertime. It's also pretty quick for a sit-down meal - I was in and out within 40 minutes for weekday lunch. I think it would also be great for a group lunch with coworkers, especially for groups that include picky eaters or vegetarians (they will cook vegetarians' plates on a separate grill at the back that doesn't touch meat).

    (5)

  • Han N.

    I came here twice and it's okay. It's cheap and it's all you can eat so why not. The first time was better than the second because the service was great, the second time I went, our server seemed to disappear every time we needed her and she was just not that friendly and welcoming. The food is okay because they just cook everything in your bowl all at once, therefore there are no preferences to how you would like things cooked.

    (3)

  • Susan P.

    I made a dinner reservation 8 days prior for a family birthday celebrations. I confirmed the reservation 2 days prior when I called for parking information. The day of - 3 hours prior to our reservation I receive a phone call that my reservation was cancelled due to software issues. Totally disgusted with the rude attitude and last minute notification for a family celebration that now had to be completely redone. POOR CUSTOMER SERVICE. WILL NOT GO AGAIN!! Definately don't plan a special occasion at this place.

    (1)

  • Sarah M.

    This place is bizzahh (translation: bizarre). First of all, the decor is mildly reminiscent of the '90s Nickelodeon shows I used to watch when I was home sick from school as a kid. Bold hues and geometric designs are everywhere-- is this a TV set? Is pre-crazy Amanda Bynes going to pop out of the hibachi grill? But let's get to the meat of the matter (literally). Fire and Ice is an expensive dining hall for grown-ups with a Hibachi grill. You pick what you want from a buffet/salad bar, hand it to a chef, he puts it on a grill, and voila: something edible and vaguely good-tasting. For what it's worth, my concoction (Cajun chicken with smokehouse sauce, peppers, onions, red potatoes, summer squash, and zucchini) was pretty excellent. But I was disappointed by a lack of ingredients to choose from. I'd like to see fresh herbs, more cheese options, more fruit options, arugula/mixed greens for the salad bar, and more salad dressings. (No blue cheese? Really?). But I will say that the veggie selection that is available is fresh and good-tasting. That's a lot more than many mid-range restaurants can say. I'm not totally sold on the "raw meat out in the open" thing, though I have a feeling they must have a food inspector coming in frequently to make sure everything is safe and up to snuff. It just kinda seems like a food poisoning incident waiting to happen. But I took my risk with the Cajun chicken, and I'm glad I did-- it was surprisingly good. Service was attentive, but a little too eager to swipe dishes off of our table. A serious question lingers: do they have a dish shortage? One more complaint: $18.99 a person--really? It'd e worth it if you could stay all day and just, well, eat, but Fire and Ice reserves the right to kick out out after two hours. My meal was OK, but not $18.99-worthy...AND dessert is extra! Blargh. The verdict: come to see what it's all about if you wish, but don't expect any desire to become a regular customer.

    (2)

  • Amanda C.

    I like this fire ice a lot better in boston location is really good I had good experience when I went in.sure everything changed from when I went there but I like it much better lighting. and It doesn't look scummy. I been in the cambrdige a bunch of times.

    (4)

  • Alex K.

    Such an awesome place! Idea of this huge doing grill is so amazing! This restaurant not as much about food as about fun and all this experience

    (5)

  • Maggie T.

    My friend and I came to Boston for a "mama's getaway weekend" and we're told we just had to try fire and ice. So we did. When we first walked in, we waited to be seated and got a delicious Margarita from the bar downstairs (very well made by the 2 friendly bartenders downstairs) We then went upstairs and got to our seat where we met out waitress,steph T, who then brought us up to the food and talked us through everything since we had never been before. Steph really went out of her way to make sure we were having a great time, which ment making sure our drinks were filled. Our dished were cleared and even gave us some tips on creating our dishes. We really felt that she went above and beyond her duties for us, we felt as though we were her only table! Had to take a picture with her for the memories and laughs! The food was great, stir-fry style that you make yourself then bring to a huge grill where they cook it for you, which is really good for us picky eaters... The chefs were very entertaining and funny. Can't wait to come back with a bigger party for more fun! Keep up the great work steph T. You're amazing!! Thank you for everything you did tonight!!

    (5)

  • Jeff M.

    After a handful of visits throughout the years to Fire plus Ice, I'm still in the indifferent category on how I feel about it. The vibe in the place is OUTSTANDING, it constantly feels like a party you are happy to be invited to and don't really want to leave. But the food can leave you a bit underwhelmed, even with so many choices at your fingertrips. I was there on a busy Saturday night with a group of 12 for a birthday party, we had reservations and were seated virutally immediately. I wish though that we were at more of a table on our own vs. the ones with benches and neighbors. It was hard to mix and mingle while eating and not being able to hear someone seated just a few spots down from you. As I mentioned before, the vibe is a bit over the top and will be loud throughout the night. My biggest gripe is, they give you a nice sized bowl for your FIRST visit up to the hibachi grill, so what's up with giving out bowls only half the size of the original for a repeat? It's almost a bait and switch. I must have looked for the larger bowls for good five minutes before I had that duh moment that I won't be able to fill something as big again. I attempted to ask a worker out on the floor bringing new dishes and got a response "no a speaka English". There isn't much that fits in the smaller bowls so over about two hours, I still felt slightly hungry even after FOUR trips to the grill. I don't understand how others were doing it, every time my food cooked it looked like I had half of what everyone else did. I was trying to be careful so none of the ingredients would spill out but it also left me slightly unfullfilled. Each batch can take almost 15 minutes to receive anyway, so there is a lot of time spent oogling over your food while waiting for it to cook. As I've seen in other reviews, its not rocket science that some ingredients cook faster than others. Throwing everything on at the same time isn't always the wisest choice. I had burnt shirmp once that were almost inedible. I saw one of the cooks telling a customer that the fruit they added wouldn't survive on the grill.....but what about other odd combos that will suffer the same fate? The cooks were all AWESOME and even performed shows while cooking the wares but it was so busy that items were being burnt on the regular. Another minor gripe was the fact that we were't told ice cream was an extra $5. Caveat emptor, after seeing the toppings bar next to the food I figured there was a good chance it was included. Uuuhhmm nope. The offerings were somewhat bland on my last visit as opposed to the time I went 5+ years ago and had alligator. Where did all the exotic meats go? I hate mussels, why no clams offered? The burger looked really big and delicious but I shyed away from it because I knew that was all I would be able to have. I think the item that grilled up best overall was the tofu I added to most of my tastings. The veggie bar was somewhat limited and few appealed to me, how about offering up snap peas or cauliflower. I'm sure they all cost less than the proteien offerings and the Boston based clientele would be happy seeing so many things that are good for you. I didn't feel sick afterwards and I'm happy it was all cooked well. We don't ever think of rushing back but it sure is fun as hell to go with a big group. Great for tourists but I can see why locals will leave slightly disappointed.

    (3)

  • Nana B.

    We loved Fire & Ice from the minute we walked in. The concept is really great and fun and we liked our food a lot. The chefs at the grill were really fun and polite and playful so that made the experience all the more enjoyable. However, about halfway through our meal, both my girlfriend and I's stomachs started to hurt. We eat spicy foods all the time so I do not think I can blame it on their chili sauce. We both said the food was good but I do not know what happened to make both our stomachs that way. If it was just one person I would concede that it was an individual occurrence, but both cannot be a coincidence. We had to rush to CVS to get TUMS before we started feeling better. I want to give them a try again just to see if I have better results though.

    (3)

  • Dan H.

    Pretty good stir fry, but TERRIBLE service. Waitress asked us if we had ever been there, we all said no and asked her to explain how everything works. She proceeds to tell us to add all our ingredients to the bowl, and bring it to the counter. She SPECIFICALLY told us to add all ingredients including sauce. After doing so, the stir fry chef told us we weren't supposed to add sauce, and now our dishes would have to be cooked in back. Fine not a huge deal, we don't get to experience watching our food cooked at the bar, but really this could have been avoided if we were told WHEN WE ASKED FOR INSTRUCTIONS, or if there was any sign or marking telling us not to add sauce. Finally our plates are done, and on the tickets with the table number we were named "Mastermind" and "Dumbo." I understand it's a joke, but honestly after specifically asking for instructions I was pretty pissed to be insulted. I was part of a large group and NOT ONCE IN THREE HOURS did the waitress stop by our table to refill drinks, and it took almost an hour to get our check. Our bill had drinks we didn't receive since they were out of the ingredients, and a 18% tip was automatically added to the bill despite the terrible service we received. I have never written a review on Yelp before, but Fire and Ice was just too bad to let slide. This place sucked and I will never eat there again.

    (1)

  • David S.

    Mediocre food served in a crowded restaurant with music in the dining room at volumes more appropriate for a dance club than supper. Rude patrons jostling and shoving. The only high point was the staff, who were pleasantn and the drinks.

    (1)

  • David B.

    I'm use to the concept featured at this establishment in Mongolian barbeque restaurants in California, but they do an okay job here. We were looking for a place to eat in the Back Bay on a Sunday before a piano recital and stumbled upon Fire and Ice. It was okay but not great. Still would go back in a pinch. The quantities of vegetables, meat and seafood available seemed fresh. I was impressed by the grill attendant's attention for I selected squid and they cooked quite nicely. They are also attentive to folks with food allergies. On Sundays, they also do omlettes and pacakes. You pick the fillings and they fry it uo to order. The sauce I selected was okay but, once again, nothing that stands out. Still for $13.95, it was a decent price for what we received. If we choose to, we could have gone back for seconds (and thirds) but chose to eat sanely. One of my biggest complaints was with their ice tea. What is it about trying to get a decent glass of ice tea around here? It was the unsweetened instant stuff that I find revolting. It doesn't take that much to make real ice tea! I can't imagine making the real ting will effect the bottom line. It is one of my pet peeves, but I simply can't stand instant ice tea, especially when offered at "finer" dining establishments!

    (2)

  • Iris C.

    Dinner was fun - the atmosphere and the fresh food. the fish was fresh and the meat was pretty tender. the veggies were pretty fresh. Skip the ice cream dessert - not worth it.

    (4)

  • Linda Z.

    If you ever come here, don't put your sauce on top of your uncooked food. Because the chef will get annoyed. Then your food will be burnt. And then you'll feel bad. Well, even if your food isn't burnt, it isn't THAT much better. But at least there is a nice view from the second floor.

    (2)

  • Stephen C.

    Not terrible. Definitely a young crowd for Saturday lunch. The grill food quality was acceptable, but the selection was a tad lacking.

    (3)

  • Francisca W.

    (review dated 12/07): went once for the hype, never needed to go again. the giant circular grill was impressive, but that was all that there is to impress. food... i don't know if i can even put a quantifying term on "quality." let me describe the process. first, you try your best to pile up all different kinds of raw food on a small enough plate, coz you only have this one shot to feed yourself (unless you pay extra for seconds). the mere sight of all diff kinds of raw stuff squished together--imagine your shrimps tinted brownish red by the juice from the beef--not the prettiest. next, you hand your plate and your preferred sauce to a cook, who spreads all your food out in a long line onto the grill. note that when the cooks are busy (cooking many servings at once), your food can easily get overcooked in this process. even without another patron in sight, i still don't believe one should cook different ingredients (beef, chicken, pork, seafood, veggies, what have you) on the same grill for the exact same amount of time. you figure the outcome when that happens. then, the cook smothers your food w/that ONE sauce you picked, so they end up all tasting the same. as a finishing touch, oh my, the cook literally SCRAPES the food from the edge of the grill onto your plate! some people, for some reason, may actually enjoy this sight, but it looks to me that's what people do when they scrap off bones and leftovers from the table when meal is done. it was a total turn-off, as if i wasn't turned off already by now. what's more, you have to pay EXTRA for a second plate, which i think they could have generously included in the original price. don't be so stingy, how much does your food really cost? and how many people can actually eat over your profit line?! and come on now, we started off with that one tiny saucer. is that really $15 (or $20?) worth of food? methinks not. :)

    (1)

  • Jennifer C.

    I recently had my 30th birthday dinner here. I signed up for the birthday club and had the email on my iphone stating I get my free meal and they refused to give it to me. I was told by the waitress that I needed to have it printed out. LAME. The food was good but its kinda pricey for "all you can eat."

    (2)

  • Sarah P.

    My how things have changed. Went here in 2001 and it was a trendy, slightly upscale restaurant. Went again yesterday and noticed an entirely different clientele. Maybe they lowered their prices because it had a bit of a Golden Corral feel to it. Went up to the grill twice. First time was perfect, second time cook was overwhelmed with people and he burned the food. Service was good. Music was great. Very loud environment however.

    (3)

  • Aia Y.

    Like to eat a lot and pay less this is the place for you! Good food price is chip The only problem is clothing smell so bad after you spend 5min the cooking area .

    (5)

  • Marcy L.

    Oh, boy...this really isn't my kind of restaurant. It was my buddy's birthday last Friday night, so the whole lot of us (13 in our party) had a reservation: *Dim and otherwise unkind Hostesses: I arrived first, but was not allowed to go to my table until the WHOLE party had arrived (and we would loose the reservation if all weren't accounted for by quarter past our reservation time). We were stuck on the outside of a cramped room filled with ya-dudes until the birthday boy arrived. We were seated by a very kind waitress who handed out menu's and offered to give "a tour" (explanation as to how the whole dining operation worked). *Lack of explanation: Our waitress brought us an appetizer of edamame beans - though I had never had these, assumed that they were greenbeans (the waitress just put them down without explanation) and ate/choked on them; ONLY eat the bean!!! *Drinks: average prices (I stuck with water); birthday boy got a HUGE drink that looked kind of like a scorpion bowl (priced around 20$). *Raw bar: I must say that I was pleased to see the rate at which the ingredients were swapped out frequently (though I don't know if they are re-circulated later). I stuck with tofu and veggies (I don't trust meat that hasn't just come from the proper storage environment...ice is not enough), and was pleased with the array of choices that were available. The real choice is in the sauce (that is what EVERYTHING will taste like), but... *the Grill: ...because everything is cooked on the SAME grill, it all kind of tastes the same. The Grill Men were energetic and kind and kept the crowd excited (very entertaining), but in the end, all the food gets scrapped off the grill directly onto your plate. Disappointed that all proteins (whether it be shrimp or steak) were cooked at the same heat for the same duration of time (though each has different specifications). I'm a vegetarian, but found a shrimp in my dish. Despite using different sauces, the dishes all tasted the same. *The Check: No separate checks and they would only accept seven cards (there were thirteen of us, fortunately some of the others carried cash). In this day and age...who doesn't do separate checks?! And because we were in a group, tip was already added to the bill (18% and I doubt that I would have given that much on my own...all the waitress did was take away our used plates and refresh beverages). You pay 17$ for all-you-can-eat dinner. I had an okay time (it was for my friend's birthday, after all)....but between the crowd and the terrible (and embarrassing) indigestion that followed over the next two days, I am left with no real motivation to return to this restaurant.

    (3)

  • Karla M.

    Fire and Ice is the perfect bar to stop at for a drink after work, or to play trivia on Wednesday nights! Jason and Priscilla are FANTASTIC bartenders! A++++++++++++++++ to the bar services at F&I! :)

    (4)

  • Jack M.

    Fire & Ice is one of those touristy Boston restaurants meant for the tourists. It's not a place to go for serious food. It's more like, you go for the kitch appeal. You pick out your raw ingredients and bring it all somewhere else to have a guy cook it for you on a giant grill and you stand there awkwardly waiting for it to be ready whereby you then take it and sit down. Whew. Lotta work for some half-decent teriyaki chicken.

    (3)

  • Matthew B.

    It's like going to an all you can eat buffet that's in the middle of a night club. It just doesn't make any sense. Oh, and there were no less than 10 birthdays being celebrated while we were there, with the cooks singing and banging the grill with their spatulas for every one. The large beer and the alrightiness of the food were the only things keeping me from drowning myself in the toilet.

    (2)

  • Julie T.

    It's not the fanciest place around but it sure as hell is the most fun. Don't come here looking for a quiet, elegant dinner because you won't leave a happy camper. Fire & Ice is a great place to go when you're really hungry (it's a buffet, duh) and you're with a group of friends looking for a fun time. Granted, the food isn't all that great but hey, the cooks are pretty entertaining and will sing to you if that makes you happy :)

    (3)

  • Candice C.

    Got a bad feeling when i walked in the door of this place, had a chuckie cheese vibe, with a bunch of kids running around screaming. Hostess had a little attitude, waited about 10 min to be seated. Walked upstairs and was seated in a booth. Got up to go to the salad bar, it was sub par. Out of salad dressing. There was raw meat sitting on ice, not in it, on it. One of the chefs was rude to someone in my group. The rest of my group ordered the philly cheesesteak sliders and the egg rolls. When the appetizers came the sliders were cold in the middle and the egg rolls tasted like melted plastic. Called the manager over to tell him about the food, had him taste a eggroll and he spit it up. Then he offered us free ice cream. I don't think he got the point. if the food sucks, why would we want free ice cream? Save yourself from diarrhea and vomiting, Dont go here!

    (1)

  • Jang David K.

    Cool and fun place to go. It's all-you-can-eat (i gotta stop going to all-you-can-eat places...). Food is ok at best. You get to choose your own meats, vegetables, seafood, noodles and sauce. Then you bring the plate to this giant round grill and get to see you dish in the making. Idea is awesome but everything else sux...lol.

    (3)

  • Shannon H.

    Fire and Ice has changed some things around. With quality in mind they have decided to have their options be a little more limited. The amount of food that is left out on ice is now less but it is brought out fresh/refilled more often- which is nice. They have also stopped serving tortilla chips and salsa at your table. We had good service this past visit and the food was good. We will still go there but it may not be as good for a large group as before whereas there are less options.

    (4)

  • L N.

    I've been here twice within two different years. The food was great and the service was too. You get a nice show while the cooks are performing in front of you. My second experience was different. This place can get so packed on nights that you might end up waiting for an hour and half just for seats. Apart from that, I also had to wait for about 30-40 minutes for my meal to be taken and then cooked. If you are in the mood for food come here but only if you have time to wait. I came here starving for the all you can eat which wasn't such a good idea. Bottom line, great food, good service, long wait time!

    (4)

  • Taja R.

    Awesome! I came here for my birthday this year, but I am by no means a rookie here. However, my family and I had a great time! The grill staff were awesome, especially the Grill Captain. Forgive me, I think his name is Jefferson. I can't remember. But he was very friendly, even charming, and had great charisma! Out of nowhere he asks me to move to one side of the grill and next thing you know, I have everyone around the grill singing happy birthday to me. And I got a cute little bag of chips out the deal. Yay! lol Anyway, he is my favorite. He really seems to put care and effort into everything that he does, and he always has a smile on his face. Not to say that the other grill cooks are terrible, but there have been some nights where I've visited and they seemed to be in a less than stellar mood, and barely made eye contact with you. But he was totally different. I would give this place 5 stars, but the service was a bit slow. I had to wait a very long time for things like ketchup and drink orders. I understand the place was swamped with all of the other guests and birthday parties going on (No joke, I counted about 20 other birthday dinners going on that night in that one restaurant made evident by the random bursts of singing "Happy Birthday" and lit candles). However, since they're not serving food, it makes me wonder what the heck is going on back there. Also, when I went to ask another person for ketchup, he asked me where my server was and said that he would find her to ask her. Mind you, there was a bottle of ketchup right next to him, which I figured maybe there was something wrong with it. I waited, and waited, and waited, and then went to another server who brought out more ketchup to the kiosk and just asked her if I could take one of the ones she had. She smiled and gave me one! Yay! How hard was that? :-Z The service isn't always like this, and to their credit, again, it was pretty busy. But still...anyway... Overall, it was a great night! I'll be back again for more grilled deliciousness!

    (4)

  • Nasilele H.

    Cool place to go for good food at a great price. The place gets super crowded so while you may be seated quickly, it will take a while to eat. I am a vegetarian so my first go round had to get chucked when I saw the burger meat from the food next to mine fly into my salmon. I was disgusted. My waitress, who was great by the way, says that it happens often. I tried again and asked if they could leave more space between my food and the others. They offered to cook it in the back which made me happy! Though the Salmon wasn't as grilled as the first go round. All in all it was a cool place to eat. I would only go back if I was looking for a low cost meal.

    (3)

  • Sarah P.

    Place is absolutely disgusting. Just the thought of it now makes me want to vomit. There are ONLY trashy people! and the meat is raw and you pick your piece like you are choosing a pair of socks. Everyone can sneeze or cough over your food. EWW!

    (1)

  • Ryan H.

    This place is loud. The food is just ok. You pick out what you want from the provided selections and they cook it for you. The food is unlimited, but I could only eat one helping. Its not a place to have a conversation over dinner, its way too loud with blaring music. The cooks are entertaining. If your going for a lot of food then this is the place for you. If your not into loud music and big crowds then this is not the place for you.

    (2)

  • Scott J.

    if you asked me my favorite restaurant 10 years ago, I'd give the same answer that I do today: Fire + Ice. What is it about this place that tops everywhere else? Well, it's a combination of selecting exactly what you want to eat, throwing it in a bowl, being surrounded by young people, and a full bar with huge, tasty drinks. Maybe it's also the nostalgia of going to this chain back in college: first in Harvard Square and now the more convenient location for me in Back Bay. The price is right, the ingredients are fresh (I've been dozens of times and never gotten sick), and the chefs always make for a good time. If you've never been to Fire + Ice, definitely give it a shot. Weeknights are typically quieter and it's really great to go with a large group. Everyone always seems to come out of this place stuffed and smiling!

    (5)

  • Kaella C.

    I visited this Fire + Ice location on a night when the wind chill made it feel 10 degrees below 0. It was heavenly when we got inside the building because by that time, we weren't able to feel many appendages on our bodies. The place was PACKED but we got seated relatively quickly. However, the table at which we sat had the worst draft and those of us (me) stuck farthest in near the window had to keep our coats on in order to remain even slightly warm. The place was very loud - it was hard to hear the person two people down at our booth. It took a long time to get drink orders in and then we were forgotten about, so it took a long time for our drinks to come to our table. When it was time, we approached the buffet. The amount of people that were in the restaurant was daunting... and the people were NOT nice! I got shoved and was given dirty looks more often than I had cared for. All I wanted was a burger and some bacon! Sheesh! Therefore, by the time I got to the massive line around the grill, I was in a pissed mood. Then I had to stand shoulder to shoulder with the same people who had irritated me before. Now, I'm a picky eater so this community grill idea made me a little weary. However, I just went with it. I gave the man my burger and bacon and they both got a little too close to the meat that was cooking in some onions and peppers and mushrooms and sauce by the man next door. Standing there waiting for my food was some good entertainment, though. The cooks had awesome and funny personalities and made us all laugh on more than one occasion. When I got my burger, it looked OK. I sat down and cut it in half. WAY too pink for my taste, but I was not getting back up and braving the line again. Also, the bacon was not cooked nearly enough and I ended up taking it off. What a waste. I hate half of the burger and left the rest - I could only suck up biting into a severely pink burger for so long. Oh, and remember the community grill issue I mentioned before? I found a stray saucy sauteed veggie in my burger. Cool, cool. A few of us contemplated getting seconds (not me), but again - the place was just too crazy for any of us to actually want to get up again. The chaos just wasn't handled well. I've been to many a restaurant when it's busy. Even buffets. But this was actually mayhem. Our bill came after waiting a while for it. I don't know how it was split up, but I ended up paying over $20 for a Shirley Temple and a half-eaten, uncooked fatty bacon burger. I was extremely underwhelmed and was glad to get out of there. It was definitely an experience, but I wouldn't go back unless I absolutely had to.

    (2)

  • Laura S.

    This place is a lot of fun. I came with my friends and we had couple rounds of grill. Definitely a great place to bring kids but I wouldn't come here if I'm looking for a romantic date or a nice dinner.

    (3)

  • Kenneth W.

    Food selection is great with lots of choices of vegetables, meat and seafood. The sauces selection is definitely not traditional Mongolian and no help of what sauce combinations to use, as such it's trial and error if what sauces to use. Would be more helpful if there were recommended sauce combinations like at other places. Also, the music is deafening, making music at nightclubs seem quiet. If you are after a nice dinner and chat with friends, do not go here as even with shouting, it's next to impossible to be heard. Music could be turned down and this would be a great place, but as it is, will not be visiting here again, which is a shame.

    (1)

  • Alex B.

    $9 All you can eat for lunch $17 for dinner And the place is great! It's the most fun restaurant in all of Boston. Grab whatever you feel like eating from their buffet, throw it in a bowl, grab sauce, and let them cook you some deliciousness! My favs include steak, cajun chicken, bow tie pasta with teriyaki sauce. Yum! Must try this place out!!

    (5)

  • Julie T.

    I don't know what if is about this place, but I love it. I think it's the idea of a buffet because buffets have a little special place in my heart. I think it's knowing that I'm stuffing my face, but it's okay because so is everybody else. Yay! I love lunches because no one's really there so I can just eat to my heart's content and not so many people will be in the way. I love dousing my food in the sauces that probably carry more calories in a single drop than the quarter cup of oil they use to fry your food. Ooo... I know that as I'm getting older, I should be watching my weight since my metabolism is slowing down, but man! I just can't get myself to do it when I get here! I personally think that it's an awesome place to bring kids because they love picking out all the junk that they wanna eat and nothing makes me happier than bringing people from out of town and seeing their faces light up when they see that huge grill! Don't tell anyone, but deep down, it makes me a bit excited too.

    (3)

  • J A.

    Great place for food poisoning! Unrefrigerated raw meat left out for who knows how long....YUCK!. No sneeze shields over exposed food....YUCK! Health Dept must have a field day there. We left after 5 minutes. Never again!

    (1)

  • Timan G.

    All the bland food you could possibly eat as long as you don't mind waiting on a crazy line and watching your food accidentally mix with that of complete strangers... Sound appetizing to you? Exactly my point. I've been here about 4 times, hoping each experience would be better than the previous one. And because you can eat your heart out. But my experiences didn't get better so now I'm bitter.

    (2)

  • Steve S.

    Great place to have dinner on a night out with friends. The mix and match grill idea is fantastic and if you go on a night with big crowds, the chefs become pretty entertaining. It's pretty much a standard price for all you can eat. The buffet has just about everything you could imagine for stir fry or salads. The staff is friendly and the wait usually isn't too long.

    (5)

  • Ame k.

    it's a very interesting place to go to eat. the food is ok, it's fun to watch them cook in front of u.

    (4)

  • Jeremy K.

    this place should be called salmonella and diarrhea, but i just that doesnt pop as well with the tourist bunch. so when i had less than a good idea about how food is suppose to be prepared or whats expected in a sitdown restaurant, i would go for lunch,hell the office was a block away and the price for lunch was decent. heres the deal, pile a bunch of shit in a bowl, get some sauce, give it to a 'chef' and wait for stomach cramps to come knocking. did you know the average cooking time for broccoli is different then cooking pork? no? yes? you still there? well long story short, on a giant grill with 50 plus people's lunch all over it, youd think that the odds of getting a undercooked this or a burned that were a bit better then if they were working one on one. eeek! well anyway, chose to eat here if you want, im never going there again.

    (1)

  • L B.

    Sure there are lots of places to eat in Boston, and everyone has their favorite, well this is it for me. I have eaten here many, many times, even back to back days. The menu is what you make it, that's what I love about Mongolian style, but this place has kicked it up several notches with items not usually found on a Mongolian grill. The ambiance is not your typical Mongolian grill either, it's trendy and the music depending on the time of day could be all classic 80's, or your favorite dance mixes. But back to the food, so you want fish, got it, Steak, got that too. How about your own cheeseburger with all the bacon you want on it, and throw some Thai chili sauce on that too, yep I've had it, Awesome. Or maybe a Philly cheese steak with whatever other ingredients you want thrown in with it. Sauces, use one, or mix and match to create your own favorite, personally I like the sweet Thai chili sauce with a little BBQ and teriyaki mixed together. If you not a meat eater there are plenty of options for vegetables and fruits to get grilled up and of course there is a salad bar. I found the best time to go was between lunch and dinner. Lunch crowds can be heavy since they are right in the middle of the city. They do have a few other locations, I just wish they had one closer to me.

    (5)

  • Nick O.

    Went here with a small group on a Saturday at 10pm, we made reservations and were sat immediately. It was busy, people were completely around the circle where you bring your food to the grill so there was a small wait. We then got the food cooked, and went back to the seat. While eating our first portion the cook starts SCREAMING telling us the grill is closing in 5 minutes.. Why did they take a 10pm reservation if they close so soon?! The menu lists "Unlimited Trips" to the grill yet they are now closing in 5 minutes and all we hear is screaming telling us this.... Also forgot to mention that the food out was limited, they stopped restocking as if they were rushing to close and clean up. I have been many times and the food is wonderful here, its a unique experience, but I have to take off 2 stars for the poor and limited experience we had on a Saturday

    (3)

  • Youyang G.

    I came here for lunch on Black Friday, and I loved it. The price is very low (under $10) and the food is very good. There are many choices and sauces so I'm sure there's a combination for everyone. There were no lines and the service was excellent.

    (5)

  • Ann S.

    I absolutely adore this place. It's a great place to grub and have a good time with friends. The atmosphere is really loud and upbeat, so you don't have to worry about talking too loud and getting weird looks from the people around you. The food's pretty decent and the cooks keep you entertained the whole time you're there. It's a good place to go with a bunch of friends, a bit too loud for couples.

    (5)

  • Luca T.

    I went with friends and I really enjoyed the experience but the food is horrible and the cleanliness is lacking

    (2)

  • Emma D.

    I mean it IS a buffet... but unless you're starving and this is the last $20 you have just don't bother. I got dragged here for a lab dinner, so at least it was free. You throw miscellaneous ingredients in a bowl, douse it all with a generic flavored sauce, wait in a long line to have it cooked, and then eat as quickly as you can just to repeat enough to get your moneys worth. BLEH. Service - well there wasn't much as we had to hunt someone down to get us drinks. We were more or less ignored after that, and I'm just glad that my boss decided to spring for a bottle of wine and give me 1/3 of it.

    (1)

  • Salvatore P.

    My father always told me never to say food is disgusting since there could be people who like it and that would be insulting to them. Well, he was right up to a point. He had never been to Fire and Ice. This is the exception to that bit of wisdom. This place is disgusting! Yes, I am a bit of a food snob but I can eat crappy food once in a while and enjoy it. This is absolutely inedible. The hygeine there is suspect at best. The sauces are gross bottled crap. The meats are bland. I wouldn't go near the seafood. The cooks cook everything on the hotplate exactly the same. So even if something only takes seconds to cook, they dont take it off until everything they put up is done, or overdone actually. So it is pretty much toast at that point. Not much else to add except that this place belongs somewhere on route 1 and not in the prime real estate of Copley Square. I only went because i was meeting friends there that love the place.

    (1)

  • Alain L.

    Fire and Ice is in a prime location, though the setup is a little odd. I walk around lunch time and NO ONE is downstairs. So I ask the desklady, "um, is something wrong? This place is empty?", she says smiling "Oh no, the seating and restaurant is upstairs, we get that all the time." So I head up to the restaurant, why have an empty downstairs, is it for overflow? Anyway Get up and meet a lively greeter who asks if I've been there before and I answer back with a lively...NO! :-D To my Atlanta friends, if you've been to The Real Chow Baby (dumb name), you've been here. The setup is almost exact, down to the circular grill. I get seated and the waitress, who was very cool, gives me the nickel tour. Basicallly you pick up a bowl, put some veggies in, put some meat in, put a sauce in, now take it to the grilling people. Easy enough. For lunch you can get a salad with it and it's all $7.95, not terrible in my estimation. If you've got the balancing chops and are not as clumsy as I am, pile that bowl as high as you can. Still the same price. My issue is that I didn't request a medium cook time on my steak and pork. So my food was little on the charred side, although edible. The decor is.....strange. Some industrial exposed metal. There are huge AC units upstairs blaring away, it's busy. Interesing place for certain.

    (3)

  • Marie J.

    I enjoyed the food here.. Even though later on I had an upset stomach... I thought the whole concept was different and very cool.. the service was descent, rough and tough muscle-bound lads,, the decor is veryy tacky which makes different than most places I've been to. Best sauce there is the G. Asian sauce, I wish they had a bit more seafood though.. Something I didn't like was the fact that my clothes afterwards ended up smelling like I just roasted over a firepit.. overall I had a good experience.

    (4)

  • Jessica L.

    The biggest Mongolian grill place I have ever seen. It was pretty much all groups, and even though our party arrived on time for our reservation, we still waited 40 minutes to be seated. Walking around was a struggle, it's dim and packed elbow to elbow pretty much. The food was standard. Nothing pleasantly surprised me. The beer selection was small.

    (3)

  • Chirag P.

    Sigh I really don't get when people review a place knowing fully well it is not their type of atmosphere or type of food for that matter. Thats like If I went to review a womens only gym and gave it crappy reviews because they would not accept men. Yes I'm talking about everyone that reviewed this place poorly. Every review read was barking at the college atmosphere or the way they cook the food. Granted I don't like college students either despite being one, but this place screams college students all over it, its pretty obvious. If you know what your doing at this place, it can make for some good food and flavor combos. Of course if you don't know what your doing, chances are you will probably hate this place. If you don't like the idea of having your food sit next to someone else while its cooking, then no not for you. If you don't like stir fry, no way is this for you. If you have severe allergies to anything (although I do with shrimp, but I never had issues), then no way is this for you. But if you like custom stir fry, your willing to wait 10 minutes per bowl, and like buffets, then this is the place for you. Its getting 3 stars, not 2 or 1, because it targets the audience they are going for, yet not a 4 or 5 because I'll admit they do not accommodate for everyone walking in.

    (3)

  • Mike S.

    I enjoy Mongolian BBQ quite a bit and have been to a number of different ones over the years. While variety of food options is impressive particularly choice of meats. Overall it fails to really impress unless you're looking for a Mongolian birthday party. Food is cooked too close on the grill to differentiate your taste from your neighbors. Geared to more of a birthday party or late night drunken crowd. Not bad but definitely not the best Mongolian out there.

    (2)

  • RJ W.

    Fire & Ice is one of the few places in Boston I adamantly refuse to attend when given the option. The concept for the restaurant sounds appealing, but the food is subpar. The whole hibachi style is normally a huge plus for me. Also, be prepared to see a million kids running around like it's Chuck E. Cheese. Spraying a ton of random sauces onto raw meat/seafood that's most likely been sitting out for more than a day is not my idea of money well spent. I'd rather do the same thing at home for less. Fire & Ice was a dud TWICE, so I had to review them.

    (2)

  • Jo B.

    Fire & Ice definitely has a bad rap and I can understand why... but I give it an A-OK for BRUNCH, who knew! Brunch includes cooked to order omelets and pancakes on their famous round grill along with the stir fry options their known for. All the omelet fillings you can imagine allow for you to get creative with your eggs AND same goes for the pancakes. Strawberry and Chocolate pancakes, YES PLEASE! Definitely a great place for a big bunch looking for brunch AND cheap for A-Y-C-E!

    (3)

  • Craig R.

    just recently went back and the food is better dont know if it depends on the time of day you go but brunch is good

    (3)

  • Simona S.

    Why do people celebrate their birthday here? I guess I can understand celebrating your pre-pubescent birthday at a TGIFridays because your it's just like, SO COOL and the food is SO GOOD. But here? Do you really want to wait for your food with all of your friends while RuPaul decked out in bebe attire is screaming at the "cooks" about undercooking her burger? I don't know. But more on RuPaul later. I came here with a bunch of the girls because Erin C. (not a yelper yet, but soon to be one) told me this place was really good. She knows how to pull at my heartstrings... food, and unlimited amounts for $10. Ah, but there's a catch. There is always a catch. So here's the thing about me: when I'm hungry, I need to eat. Like within ten minutes. And though I had a really wonderful time picking what I wanted stir fryed into bowls I found too small... the wait was almost unbearable. It was made bearable standing next to my SISTERS (woot, woot, sorority girls) and watching the scum of the earth salivate at what was definitely their third time up at the grill. So I'm standing there, waiting to get my food cooked, excited at the chance to try the Fajita sauce (undoubtedly the best thing ever, I wanted to put it in to go cups and take them home with me but I think that's frowned down upon?) and Erin says, "Okay I need you to look over ahead and to the left. Just look." So I did. It was RuPaul, with buggy eyes, in bebe jeans that I later learned were bebe because there were rhinestones preciously attached across the ass, in a corset, and just overall a terrifying sight. I couldn't take my eyes away from her. Him. Her. I give up. I finally get my food but not before the cook flirted with me. For a moment, I thought something could happen between me and Alberto. Or Julio. Or Jose. Whatever, it was special at the time. Then I realized that he was being extra nice to all of the girls, even the one who was celebrating her birthday there and was a tiara away from me totally hating her. I bring my food back to the table... and I'll be honest. I scarfed it down. It was the fajita sauce. I would have eaten a person if they had sauce like that smothered on them. And then I went up again, sauce in hand, and stood next to RuPaul's cousin. I knew they were related because they had the same kind of eyes... the kind that are barely held inside the head. "Oh UH UH THAT AIN'T MY BURGER. I SAID I WANT MY BURGER WELL DONE. OH NUH UH DON'T TOAST MY BUN I DON'T WANT IT TOASTED. OH NO I KNOW YOU DON'T THINK THAT BURGER IS DONE. WHAT YOU TRYIN' TO DO, POISON ME?!" That's who I stood next to. It was exhausting. I was bursting at the seams with judgement. Then I came back and ate my second plate of food. With some salad. With some fondue that we all demolished. Then I had dinner at Aquitaine two hours later. Okay gotta go, bye!

    (3)

  • Mark P.

    Let me preface this review with the information that I had a few drinks at the bar waiting on a couple friends... So yes, maybe I was a bit buzzed and maybe the good company of some friends swayed my opinion, but I really enjoyed my meal here! Sure, the food is really nothing special, but it was not bad either. I had them make me a cheesesteak which was actually damn tasty, as well as an odd mixture I threw together after a few more drinks. In general, the service was good, the drinks were good and the food was good as well. This surely will not be a foodie-favorite, but if you are looking to go out and have some fun with friends I think this is a great spot.

    (3)

  • Liz M.

    Good for groups if you can make an adequate reservation. It's raw, its really the pomp and circumstance of watching your food being prepared. I question whether the food preparation is in accordance to occupational health and safety standards but hey, you pay for show, right? buyer beware - i remember seeing a bunch of hairs in my raw seafood. i guess more protein?

    (3)

  • Apolinaras S.

    This place is just like any all you can eat Korean BBQ style place. Extra star for very fresh ingredients. Major star deduction for some nasty "service". You ask them not to "cajun" (aka burn) your food and that is exactly what they do - overcook it.

    (2)

  • Miriam M.

    For an American mongolian gril this place was pretty decent. They had a wide selection of meats and veggies and surprisingly seafood as well. I wasn't the biggest fan of the selection of sauces but they had other available spices to add flavor to your food. I was a bit confused as to how the sauce thing worked and whether or not you were allowed to have it added once they placed it on the grill. Either way I didn't like the way they cooked your food. After first placing it on the grill your food is only mixed up at the very end when they add the sauce which only gets cooked for a few seconds. My food also began to burn when I took up a smaller dish of food. I've been to Chines mongolian grills where I believe the food is cooked more thoroughly and the sauces are added at the beginning with water so they have time to simmer into your food. Overall it was a decent restaurant to go to but not the best mongolian grill I've been to

    (3)

  • James W.

    My wife and I came into this restaurant at 5:15 PM on a Sat. night. It had been quite a while since our last visit to this place, and our visit reminded us why it took so long to come back. The place was busy, but not jammed. We were told that it was a 45 minute wait so we put in our name and went to the bar. We had a few drinks while we were waiting and around 6:00 PM the bartender (Val, more about her later) checked on our table, the hostess came by and apologized and said she'd see what was up. This was the last time we saw the hostess. Now, all the time we were waiting, large parties(4 or more) were being seated with regularity as we watched from the bar. We had theater tickets and resolved ourselves to not getting dinner here, but ordered a couple of apps to just eat something. Nachos with chicken arrived cold, the most heat emanated from deep inside the mound of chips etc. The buffalo strips were also luke warm and the most heat there was generated by the spicyness of the dressing, certainly not an oven. So, the service truly sucked except for our bartender Val. Very attentive, mixed my wife's drinks to perfection, was cheerful and very friendly and all around a pleasure to deal with. What do I take away from this? Well, my wife and I dine out 2 -3 nights a week. We try different places and tend to go back to the places with the best service and food (naturally). So, if we're in town for the theater, we may drop into this establishment for a drink and see Val, likely the most customer friendly person in the place, but we won't come back for the food and we won't tell our friends it's a place to go unless we have a party of 4 or more since couples are definitely not thought of as worthwhile customers. These folks have 2 or 3 other restaurants of the same name and I just hope those are better managed than this one.

    (1)

  • Brian A.

    Heres a fun tidbit some of you may not know. During lunch, you dont have to pick up your food, THE WAITER ACTUALLY BRINGS IT FROM THE GRILL TO YOUR TABLE. mighty fine. The place was surprisingly empty come lunchtime, so our food got cooked and served immediately, which was great. Three stars for the lunch Dinnertime, however, changes the place dramatically. Its a lot darker, and its a helluva lot more packed, and the grill always has people surrounding it, so you will have a tough time to see if your food is ready. Seriously, its like the cooks hire people to stand around the grill, so the actual customers dont see them cook it. Its odd. But the foods cool. and the concept is cool too. However, I am not so keen on coming back here again. Its like a date that didnt go bad or good, just neutral; it was nice, and there is nothing wrong with it, but I won't exactly be dying to experience it again.

    (3)

  • Brotha L.

    This place was absolutely great, I first doubted it due to the fact that me and some friends had to wait a while before we get our table. Afterwards everything went pretty smooth the service was great an 8 out of 10, the food was somewhere around 8.30 out 10, and the atmosphere was definitely a 9 of 10. Compliments to the Chefs with the whole tricks and all, love it :).

    (4)

  • Victoria H.

    If you want to go to a place that make you feel like you are having a ball, and you can eat untill you fall asleep! then this is the place for you! the cheifs a really exciting and you get to see them cook the food you pick right in front of you! So what you have to get up pick out your own place and stand there at the counter waiting for your food to be cook. It's a place to kick your shoes off(but don't really kick off your shoes) this is the place where it's great to take your family friends and your lover, it's cool for everyone!

    (4)

  • Candice B.

    Not a huge fan of the decor or the way the dining room is set up. I didn't like that I had to pick my own ingredients from a raw meat bar and to tell you the truth none of the other sections of deconstructed dishes were too appetizing . It was neat seeing the guys at the big round grill make everyone's food in lines though and the food in the end was very good!

    (3)

  • Richard D.

    I've been here about 5 times.... once was for a birthday on a saturday night and it was good... the wait was crazy! Not just for a seat but the grill... thats expected. I've been for lunch on a weekday and it seems thats the best time to go.. HERE'S THE WORST PART: I've been there 3 times past 9 and because they're closing the food selection sucks. I went to get a burger and there was none left yet 3 employees were standing at the grill waiting for they're burgers to cook! Thats a problem NOT only did they charge us full price... they rushed us and wouldn't even let us take the rest to go! By rush us i mean... they kept telling us they're closing and reminding us they close at 10 and not refilling our drinks! So if your going with friends for a fun night out... totally the place... if your going after 9 on a weekday or 10 on a weekend... SAVE YOUR MONEY!

    (3)

  • Jay O.

    If I could give an extra 1/2 a star to get it to a 3 1/2 I would, but I can't so it's a solid 3. Fire & Ice is a take off on the classic "Mongolian Barbecue" concept of picking your own meats, veggies, pastas & sauces and having it grilled right in front of you. Think of it as a cross between a giant buffet and a Japanese tepanyaki grill. The upside of Fire & Ice is that the food is fresh and plentiful, everything from steak, shrimp, pulled pork and calamari. You name the protein and it's pretty much there (yes, even tofu). The veggie selection is just as plentiful and there are at least a dozen or so sauces and other condiments to slather in along the way. The combination and quantity (all you can eat) are endless so if you go away hungry or not pleased with the menu it's your own doing. It's also pretty affordable (~$17 per person) and entertaining. The cooks all have some variation on Ninja Spatula skills that include juggling, drumming, and food flipping that make for an entertaining time while you wait for your meal. There's a nice well stocked bar on the first floor that offers everything from drafts, frozen concoctions, and martini's and they are all priced at prevailing Boston rates (a house draft was $4.95, frozen daiquiri $8.95). Not cheap but not crazy. This is a great place for a birthday or large gathering as there is a definite casual vibe going on. There were lots of birthday's going on (complete with signing and cheering) and quite a few young kids mixed in with a predominately young crowd. The downside to all this is that this place is L-O-U-D in both the bar and dining areas. This is not a good choice for a 1st date location as you will be yelling at each other over the din the entire night. It's also a very long wait on a weekend night (2+ hours) to get a table in the dining room. The room itself is dominated by the large circular grill and is closely packed with tables. Forget about quiet intimacy here. The grill throws off a LOT of heat and when you couple this with a large number of folks in close proximity you can expect to be giving your deodorant a good work out. You have to be in the right frame of mind to get the most out of Fire & Ice. If you're looking for a fun casual night then this is a very good choice. If however you're looking for something a little less frenetic and quieter I might suggest Burton's over by Fenway Park.

    (3)

  • Sheena G.

    This is great place to eat with a big group or on a date! You can get creative and it's all you can eat. Awesome for Sunday brunch. It's a must try (at least twice)!

    (5)

  • Scott F.

    I love the mongolian barbeque concept and Fire & Ice has a nice selection at the buffet. But the atmosphere is so ridiculous that it knocked 3 stars clean-off of the rating. I felt like I was at Chuck-E-Cheese's or something. It was full of kids who seemed like they couldn't be older than 18, and the cooks kept singing happy-birthday ad-nauseum to anyone. Reminded me of that simpsons episode where Homer and Marge go to "TGI McScratchy's - Where it's always new year's eve". Marge: "It must be so nice to ring in the new year over and over again" Waiter: "Please kill me."

    (2)

  • Brian C.

    After all this time, still as busy as ever, and the concept still works. (I'm not too worried about the hygiene of the ingredient bar -- after five minutes on that ginormous gas griddle, I don't think it's possible for any pathogen to survive for long.) However... The crowd here skews young. Very young. On the night me and a friend were there, the overwhelming majority of the crowd were high school aged kids, many of them probably just starting to dip their toes into the adult world. Now I don't have a problem with this; there aren't nearly enough venues out there catering to younger crowds, since people tend to object to kids, you know, being kids. It does mean, however, that at least the Boston location isn't much of a location for a date night for anyone over the age of 21; you're better off going for lunch on a Saturday or Sunday afternoon before the place fills up. It's still the same place it's always been, so if you're an old-time fan who hasn't been back, you'll still enjoy it as much. Just... remember the crowd. (One more, very important thing: if you're completely hopeless in the kitchen, you won't like Fire and Ice. This is not a place for the Cordon Bleugh crowd.)

    (4)

  • michael l.

    Ehhhh. I went here a few years ago and loved it. Was back the other night with my girlfriend because another restaurant in the area messed up our reservation. The concept is great. You get to make your own meal, work your way around the buffet station put all the raw food on your plate and bring it to the grill in the middle and one of the cooks prepares it for you. I'm not sure if it was the night ( a Tuesday), but the food didnt look great. Sirloin was very tough, and went to look at the chicken but it looked very watery and slimy. Over all the food was OK... but just OK. I know you make your own meal but the quality of the ingredients was lacking and the sauces were a little bland. Pros: Service was excellent. Price is good for what it is. Cons: with any buffet i feel its more quantity over quality I would probably give this place another shot, but i wouldn't go out of my way to do so.

    (3)

  • Kiernan G.

    Been to similar places and I enjoy the concept. The food was tasty, the selection was pretty good. We went on a Monday night, so the price was right ($9.95 each). They brought us chips right after we sat down, good idea, nice touch -- unfortunately they were pretty stale. A bad way to start the meal. The place was packed and noisy be expected on the discounted college night I suppose. The music was extremely loud, and really bad. We could barely hear our waitress. All in all, not a stunning experience, decent food, but not what I expected for a famous popular place with a good reputation.

    (3)

  • Christopher S.

    A couple weeks ago my girlfriend and I met up with long-term friend and fellow Yelper Laura B. She was visiting with her boyfriend from San Francisco and we all met up for lunch at Fire & Ice. The last time I was at a Fire & Ice restaurant was many years ago but in Providence, Rhode Island. Since then I only had a vague memory of the concept: an American version of the Mongolian Grill. The menus look big but everything you make yourself so there really isn't much of a need for a menu other than listing the ingredients of your meal or displaying drinks. We all get the same thing, the buffet (approx. $10.00), and begin loading up our small bowl with raw ingredients for our lunch. The selection didn't seem that large and not as big as what I remember from other location. The same circular grill sits in the middle of the food area and everything is prepared the same way. One thing I found surprising this time around was that Fire & Ice now does hamburger. Last time I was here it was only stir-fry style meals. So, what do I do? Load up my hamburger patty with pickles, onions and a pineapple slice. Buns and cheese (if desired) are behind the grill and not with the raw ingredients. Everything you put on the counter will be cooked! I didn't want my pickles to be heated but they were swiftly taken away and slapped on the grill. Burger piled high I returned to my table with fellow diners and began to eat. Everything was cooked well and very tasty...well, it should be, I picked everything myself! Your meal will only be as good as YOU make it so there really isn't a need to blame the restaurant for a bad meal; all they do is cook it! This is your chance to get creative with your meal(s) and enjoy something that is uncomplicated. Everyone at the table had enough room in their stomach for two rounds before getting full. I was very satisfied with my meal choice and would come back to Fire & Ice next time I'm in the city.

    (3)

  • Michelle C.

    Fire & Ice is a fun place to come for an after-work drink; it's reasonably priced, the appetizers are good and you can get quite a cheap beer on Friday evenings. Downstairs begins to swarm around 5:30 P. on most days with suits, while the upstairs grilling area resembles, often, a gigantic 16th birthday party. My friend who is allergic to dairy likes to go here because they can cook her food in the back and she never has to worry about cross-contamination. It's probably the same for people with other food allergies for the same reason.

    (3)

  • Julia P.

    It's loud, it's crowded, and takes a long time. I'm okay with all three of those things as long as it's a Monday night which is college night: $10 all you can eat with student ID. Usually it's around $20. I would even suggest going during lunch time when it's less crowed and is $9.95 for all you can eat. I like the food EDIT: It's super crowed at night with bachorlette/birthday parties. I went here for my lady's birthday on a Thursday night and it was a 2 hour wait, and even if we were to wait, I'm sure the grill would be SO crowed it would take forever for one plate. SO! We skipped over to the harvard square location which wasn't crowed and the food was delicious.

    (4)

  • Lily C.

    Great place for poor students. Great to go to with a large group of friends to get rowdy. It's a nice all you can eat buffet with every possible selection of food from seafood to meats and everything in between. They cook it in front of you on this massive round griddle, pseudo-hibachi style, with a sauce of your choice. + It's decently priced for an all-you-can-eat buffet. + Sometimes the staff isn't very attentive. + Sometimes, there's a wait downstairs in the bar area. + Not the best ambiance, but a very cool buffet concept. * Reminds me of a more posh version of my college dining hall.

    (3)

  • B G.

    I was passing this place while visiting boston and im very happy i stumbled across it. You cant beat a 21oz fire ice iced tea for 6.99, and appetizers for 5.99 !!! Very affordable and great atmosphere. If you're in the area you wont go wrong by stopping by. If you like sports, the bar is full of t.vs with the current games on. By the look of the menu the better deals seems to be around lunch time.

    (4)

  • Chrissy N.

    This place is definitely a unique dining experience. You fill your bowl with all the raw ingredients you want and they cook it for you. If you're vegetarian, they even cook it on a separate grill. It's all you can eat, so if you don't like your first choice you get to try again. Downside- I don't like ANY of the sauces and it's really expensive if you go for dinner (not to mention you have to pay extra for the ice cream bar.)

    (3)

  • Aaron C.

    Cmon $10 all you can eat college mondays! Not only is that a cheap eat in Boston, but it's an all you can eat! The place is pretty nice on the inside with its sparkly floor, disco ball, and matching furnishings. There's every kind of meat and topping available, and they have a little sauce bar. Throw all these together on the giant hot plate in the middle and you've got yourself a meal. Sounds easy because it is easy. They've got all the meats that you can imagine in an American cuisine, but the quality of them aren't outstanding obviously. It's basically the quality of food you'd find at any other cheap buffet, but without the diarrhea! Isn't that lovely. Although their choices of sauces are not the best at least they tried. Some of them taste the same though. But the sauces are what really make the flavor to your dish. That's the bad part. Everything in your dish will just taste the same. They have burgers too! When you get to the giant heat plate, it seems as if you're part of a giant conveyor belt, and ingredients are going off and on all the time. At least they try to clean it once in a while with a scraper. The food is really oily and greasy, but that expected. The cooks try to do little tricks sometimes too. Service is adequate and fast. I'd have to say that Fire & Ice is worth every penny on college night Mondays!

    (4)

  • Aynsley L.

    I had a reservation here and it still was about an hour before we got in. There were other people that had been told a shorter wait time and had been there for over 2 hours. When we did it was pretty busy and the waitstaff seemed overwhelmed. They were out of a lot of the meats by the time they seated us and were ready. I mean, if you're going to make people wait that long, you should at least restock the food. On the upside there are a lot of combinations you can make with sauces, meats and veggies. However, even with all this, the tastes are still pretty bland. They also don't give you much for suggestions or combinations and the bowls they give you for the food are quite small. You can go up as many times as you want though. Overall, I don't think I would go here again.

    (2)

  • Michael G.

    I always thought that this restaurant looked really cool from the outside. When I went to Fire and Ice, I thought it reminded me of Golden Corral... its like a buffet, but just stir fry. If you go with a group and expect to talk to everyone while you are there... it is hard because everyone is always up waiting on food and no one is ever sitting down at the same time. i wasn't impressed after eating there...and yes, it is a restaurant that you smell like when you leave.

    (3)

  • Nick H.

    Came here for my 1 year anniversary with my girlfriend and it was great! Service was very attentive and the waiters working in the section we were sitting in helped each other out a lot. While one was getting us drinks, the other went to bring us fresh hot tortillas! Suggestions on drinks were great and the atmosphere was just as vibrant. The chefs were entertaining and energetic as well! It really brings something to the experience when you see them flipping the burgers through the air and interacting with the guests. Little loud for a romantic get-together but we really enjoyed ourselves. All in all a great time as usual! We'll be coming back!

    (5)

  • Sue M.

    Great fun concept...but the great stops there.... All the sauces taste the same. The food isn't bad especially if you love stir fry and like trying new meats and fishes The major problem aside of possible salmonella is smelling like a burnt onion when you leave. Also having to be close to a bathroom the rest of the night is not pleasant.

    (1)

  • Kieren M.

    Went on my birthday for the second year in a row and I think it was even better than last year. One of my friends could seem to care less because he could only focus on drinking at some tapas bar that I had no interest in going to,but my other friend loved it. Only qualms we had were a lack of utensils and napkins at first but quickly realized that the waitress had a party of 27 to deal with as well who....wait....they were there on my birthday last year too what a coincidence.Overall I was pleased with the quality of the food and wish I could have ate more than the 2 rounds I had. I plan on going back soon.

    (4)

  • Elena A.

    I would probably give this place more of a 2.5 but I rounded up because the people working there are rather personable. My server was pretty non-existent, but considering this place is mostly a self-serve, I didn't have a problem. I think my main problem is that I'm not creative enough for this restaurant. I usually end up using the same combinations of pasta, meat, veggies, & sauce. I've never spent much time in the bar and go only for the buffet upstairs. It's not bad, but I always leave wondering if I got my money's worth. For someone that wants full control over what they want, it's pretty good. The only negative I have to say is that sometimes the guys running the grill can be distracted and your food may not get the attention you'd hope it'd get. Overall, it's not a bad place to go for a casual meal with a friend.

    (3)

  • Casey Z.

    The food here isn't bad, dont get me wrong. If you like stir fry I would recommend it. I just dont see what the hype is about this place. It's decent food, thats all. Yeah there's a giant circular grill in the middle where some guys throw their tools around in the air, oooooooo. Dude my grandma can do that. Plus, they cook it however they cook it, which usually comes out a little overdone. I feel like i could cook this stuff at home, if i could cook, hence why i go out to eat. so all in all, it's ok, and thats it.

    (3)

  • Thana T.

    Deciding to hold a reunion of sorts here for 15 college-aged students didn't prove to be as much fun as I thought.. I called ahead. They refused to take my reservation request, instead telling me to come in and see what the wait was. Ok? Or you can tell me what the wait is NOW so I can decide whether it is even worth traveling to you. Upon arriving, I was accosted by the 17-year old hostess who wanted to know how many people I had coming. I told her, she told me the wait would be 20ish minutes. I said fine. 20 minutes pass and she refuses to seat us because we are missing 5 people. GAH! She tells us we have to wait an additional 30 minutes for an appropriate sized table . Ok, but what happens when the additional 5 people show up? Well then she can seat them seperately when they arrive. Doesn't that defeat the entire purpose? Whatever, we were hungry and someone was about to get strangled. So we accepted her offer. Condescending attitude and all. After a mediocre dinner, a clueless waitress and a deluge of high school girls tottering precariously around in their sequined dresses and 3-inch heels (Really though? It's not a club, calm down), I think I've solidly decided: NEVER AGAIN!

    (1)

  • Krys A.

    Went here on a double date, made reservations and got in there and seated with the quickness. Summer and their ac wasn't working, so that sucked! But the food and great margaritas made up for it. You pick and choose your meat, veggies, pasta, sauces, etc ... bring it to the grille they'll cook and mix it up for you and taaa-daaa GREAT SUCCESS!! I totally enjoyed my meal; Though my 1st round you would have thought I was trying to keep away vampires with the amount of garlic I put on my plate, needless to say i dumped that plate and went up for round two! Hey, all you can eat meat, shrimp, fish, etc?! You got to be kidding me! Great meal, just the way I liked it! We were all very satisfied... and we will always make reservations before going on a weekend. (tables are a bit close for my liking)

    (4)

  • Jen H.

    So... much.... food. For me, honestly, it's really not worth the price, because I usually only go up once, maaaaaaaaaybe twice, but then I don't eat everything that I've gotten. So, rather than pay the dinner price, if I'm going to go here, I'd rather go for lunch. Same great buffet, not full price. The lunch time crowd is more chill... but still can be a hella long line to get your stuff! We came on a weekend early enough that they had breakfast still out for the first little bit of our meal. That totally rocked. Breakfast food, and lunch food! The night time had a disco ball, and music was pumpin, people were actin as if they were in a club... it was fun. Good thing, you can try new stuff and if you don't like it - just go back in line and try again. Bad thing, when you leave this place you leave smelling like the food that was being cooked. My roommate has them cook her food in the back, separately -- what they do for people who are allergic to things.... b/c the big grill has everyone's stuff cooking on it at once. If it's really busy, you might get a tiny bit of someone else's food (i.e. random noodle or flying shrimp) so if you're allergic to something -- LET THEM KNOW. I think people go here more for the fun of the experience... rather than the food. The food is just OK nothing totally amazing to rave about.

    (3)

  • Linh P.

    Choose your own stir-fry! In a greasy, smoky, sticky establishment with fructose laden options for sauce! All you can eat meats from a chaotic buffet bar with questionable sanitary upkeep! Pay $20 to have someone cook it up for you on a communal grill. And go home smelling like you've just worked the line at a dirty soup kitchen. Just say no my friend. Why do this to yourself?

    (1)

  • Howe L.

    It's an intriguing experience to hear about: buffet style food cooked on a massive Mongolian grill with a club-like feel. But experiencing it in person is another story: long lines, smoky air (i.e. you wont be able to breathe and your clothes will stink very bad), messy food area, and messy service. Above all, the food quality is nothing special (aka saute some meat and veggies and drench with some sauce). Give it a try, if you've never been, but I won't be going back.

    (2)

  • Anne H.

    It's a fun place to eat but the drinks are really watered down. Stick with beer. As a vegetarian, I am a little concerned that they don't keep the orders separated far enough while they are cooking to keep meat from coming into contact with my veggie bowl. I also doubt think they clean the grill well enough to meet any vegetarian standards. But I figure this probably happens in the kitchen in any restaurant, the only difference here is that I can watch it. And I know this is a bit whiny, but I REALLY wish all-you-can-eat places would charge a lower price for vegetarians (like the kids or seniors rate). Meat is expensive and I never feel like I get my money's worth at buffets.

    (3)

  • Janet X.

    It's very rare that the service of a restaurant is so horrific that it completely trumps any of the merits of the food. I came here with a larger group the day after a big college event. There was eleven of us, and we made a reservation for ten o'clock in the morning. When we made the reservation, the front desk was completely dead set about us getting there on time. Fine, I understand, so all of us arrived by ten-fifteen with the exception of three people, who were looking for parking. When we requested to be seated, the hostess said, "Well, if they don't show up, you will still be charged for eleven." All understandable, if this was a nicer restaurant that was simply teeming with people in line for tables. THERE WAS NOBODY IN THE WHOLE PLACE. Also, when we finally got upstairs, the room was legitimately freezing (as in, we had to put on our coats and scarves to be warm enough to eat). There was only one cook on duty so all of our dishes took about fifteen minutes to make, even though we only asked for simple breakfast stuff. Since this is a make-your-own kind of buffet, I can't even speak to the food... I guess they did a good job laying out strawberries and mushrooms? Anyways, definitely would not come back again, especially with so many better restaurants in the area.

    (1)

  • Anthony ..

    This place is one of my favorite places when im in the boston area. It has good prices if you eat alot and has ok prices if you dont. Its really cheap though for kids. Only $6. I enjoy pairing my meal with different iteams and sauces and seeing it get prepared on the grill. My only compalint is, well i get a little grossed out by seafood, crab and lobster. So when they prepere my meal I noticed they touch the crab legs with the same spatula that they touch my meal with...without cleaning it.

    (4)

  • Renee G.

    No matter what you put in your stir-fry, no matter what sauce you choose, everything winds up tasting the same. Because everything gets tossed onto the same, dubiously clean grill, and frequently, side-by-side dishes get mixed together. Furthermore, beef, chicken, seafood, vegetables, and whatnot are all tossed onto the grill at the same time, and yet in a real-world environment, beef, chicken, seafood, vegetables and whatnot do not have identical cook times. So some components are overdone by the time other components are cooked through. Not exactly a recipe for a delicious dinner. They do have a cute brunch concept - in addition to their regular set-up, they offer pancakes and omelets. However, I wind up sick almost every time I go here. No thank you.

    (1)

  • Aaron F.

    Was visiting from out of town and my friend took me here. One of the most intriguing places I have ever eaten at. All the food you can think of, they probably have it.

    (5)

  • D C.

    Definitely one of the best buffet restaurants I've been to. its nice and cozy inside and the food was very tasty. i suggest that you get a drink cause the glasses are huge and drinks are not weak. you start by picking out your own raw food that you want cooked and put it into a bowl (fish, chicken, steak, veggies). then you pick out your sauce that you want your food cooked with and take it to the grill where a chef is waiting. they cook your food in front of you and bring it to your table. a great experience where u can mix and match meals. you gotta try it.

    (5)

  • Rachel S.

    This place is DARK! The lighting makes me feel like I'm at a make-out party. And at Fire & Ice, it's pretty crucial to see your place since everything on it is thoroughly mixed. If you're not careful, you could accidentally eat a piece of chicken instead of a mushroom!! But, since everything you eat at F&I tastes the same, it won't be THAT big of a loss. Really, everything tastes exactly the same. All the food is cooked on a huge grill and College Night makes me semi-ashamed to be attending a major university in Boston. Still, I come back. And I continue to come back. Its a good place to go in a group if you're looking to have a nice time as opposed to a 5 star meal. You technically get to eat exactly what you choose. If my friends/family wanted to go out for a pretty casual dinner, I wouldn't suggest Fire and Ice. But if they wanted to go, I wouldn't object, either. As long as it's college night or if they're paying. Right?

    (3)

  • Michael M.

    You definitely go here for the experience. The food is average at best. Even though there are some good drinks (in particular I like the Ice bowls and Fire bowls), but it will cost you a arm and a leg for them. Recommend if you've never been but I wont be frequenting Fire & Ice too often.

    (3)

  • Courtney H.

    This Fire & Ice is not designed as well as the Harvard location to accommodate large groups, but otherwise my time there last night was great. The food is delicious and really gives picky eaters and people who like everything a chance to make something yummy. (Note: In case it isn't obvious from my other reviews, I am in the second category.) Everything I ate was tasty. I had the chocolate fondue for dessert and it was awesome. I'm adding a star just for that. Someone asked why anyone would have a birthday dinner here. Well, my dinner last night was for my birthday, and the answer is that I wanted to invite a lot of people and everybody likes different stuff to eat. I must have heard 'happy birthday' sung at least 10 times. However, nobody sang it to me!!! I was so relieved.

    (4)

  • William C.

    Let me start off my saying that I've been going to Fire n'Ice for years and I've always had A++ food, service, and experience. But today had to be the a fluke... I hope. It started with the hostess, we walked in and were told out was a 40 min wait which isn't unheard of. An hour later and still waiting I asked how much longer. By this time there are over 6 groups of various sizes waiting. People are leaving but the people allowed up are sporadic at best. After another 20 min she informs me that they're not telling her when the tables are open. After finally being allowed up we're greeted by a server with clearly too many tables. Getting our food was no better, both of our food was burned. Deciding to cut our losses we asked for the check which took another ten minutes to get. I asked for the manager to scan my rewards bar code, another 15 minute wait to only be berated by the manager for trying to use the first tune $10 off after I clearly asked just to have it scanned for points. This manager clearly had no control at all of the restaurant which isn't like fire n ice at all. Going to have to find a new place to go if this is how things are going to be.

    (1)

  • Jenny L.

    STOP. Don't even think about it. I don't care if it sounds like a good idea or you think it's a great deal. Save yourself the torture and just don't go there. I had lunch here since it's close to my office and I have some coworkers who actually think this is the best thing ever. Well...if you value your taste buds, you're time, and your money, then go somewhere else. We got there early to beat the crowd (yes, there's actually a crowd at lunch time) and right away I was a little wary of what my experience was going to be like. The tacky decorations and vinyl booths (with tears in them no less) were really killing my appetite before I even went to the buffet. And for some reason, the whole place just smelled funny. The waitress was nice and gave us a quick tour of the buffet. Even though we were one of the first people there for lunch, all the food already looked like it's been sitting there for hours, and frankly, tasted like it too. I mean, if you're going to call it green bell peppers, it should be green, not green with hints of yellow. And the wilted spinach?? NOT GOOD. While where was a decent selection of sauces to choose from, none of them tasted that great. So you're probably thinking now...wow, this sounds horrible. But sadly, it only gets worse. The cooks were rude, obnoxious, unprofessional and really shouldn't be allowed to "cook." My pasta and calamari were crunchy and my meatballs were burnt on one side. I understand that you're trying to cook for 20 people at the same time but can you at least stir my food once in a while? I am NEVER eating here again.

    (1)

  • Bridget C.

    seriously, flashbacks of my college dining hall experience -- except now i'm paying $16.95 for it. if you are the kind of person that has food allergies, bringing your epi pen is a must! all the food is cooked on the same grill and is often mixed with the same utensils. sometimes you even discover a mysterious somethin' somethin' from someone else's dinner has accidentally been your dumped onto your dish. i'm allergic to fish and apparently some fish contamination happened to my food while on the grill because after i ate my meal, my upper lip swelled up. the environment is also very college-y with tons of undergrads. overall the food is really eh. neither here nor there, good nor bad although the service is el terrible; we had to chase down our waiter whenever we wanted more soda or water. i saw a fondue dessert on the menu that looked somewhat appetizing but i doubt i'll be back to try it. sanks but no sanks!

    (2)

  • Ben H.

    A fun/creative restaurant experience. Think buffet meets Benihana's. You use little metal bowls to select from various meats, veggies, noodles, and sauces. Then you take the bowls to a large round "bar" in the center of the restaurant that has a gigantic round grill in the center with multiple cooks/emcees who greet you, crack jokes, force you to sing Happy Birthday, etc--oh yeah and they grill your selection up for you. Very fun. If you're afraid of food-borne illnesses or phobic about germs (you DO carry around raw meats), then consider yourself warned. Otherwise, you'll enjoy yourself AND lots of food. There is no limit on the number of times you can visit the grill.

    (3)

  • Jonathan H.

    Not a fan. Was there with a wedding party. They tried to cram 40+ people into a hot corner. We tried to sit spaced apart better and they got pissed. Our drinks took 20 minutes to arrive. I won't be returning.

    (1)

  • Lorenzo D.

    The idea of the restaurant is definitely what initially attracted me there. Come to think of it, I never heard anything about how good or bad the food was, or maybe I was told but just paid it little mind as the idea of picking out my food and having it cooked right in front of me grasped my ever short attention span. Regardless, on my first visit up to Boston, this was a must for me. After walking around the city under the crushing sun all day, I was impatiently looking forward to our sit down, air conditioned restaurant. I really jinxed that one, didn't I? I can't speak for the restaurant year round, but as far as when I went it was about 85-90 degrees out and they merely had a few windows open. That just doesn't cut it when you're sitting 10 feet from a huge hibachi. Whatever, I'll live. On to the food. The selection was actually pretty good. There was everything from Burgers (Turkey and beef) to sausages, all different types of sea food, chickens, sliced steaks, salads, etc. To top it all off, there was also a "sauce bar" of sorts, with about 12 different sauces you can have them cook your meal with. Now this is why I came here. The idea of being the chef without doing the cooking really appealed to me. A little bit of this, a little bit of that, and then just pass my bowl to the chef and he'll do the hard work. After packing as much food as I could into the tiny sized bowl (If you have a good sized dog at home, think of it about 1/4 the size of it's food dish), I brought it up to the counter. The chef promptly grabs it and starts cooking (You're supposed to stay right in front of where your food is being cooked, so they know who belongs to what food). The first thing I noticed by the time I sat back down with my plate was that no matter what type of food we got (I was there with 4 others, who all brought up different food items but at the same time), everything was put on and taken off together. It didn't really seem like it was cooked per order, but rather just a "Alright, it's been about four minutes, let me get these guys outta here" kind of manor. After a few trips and a few different plates of food, I deemed it safe to say that the chefs weren't exactly there for their cooking skills. I realize it's a hard concept to cook for that many people at once, but not THAT hard. When it comes to how my food is cooked, I'm very lenient. Seriously, if I order a burger or steak at a restaurant, when I'm asked how I want it, I just tell them to make sure it's neither raw, nor hard. As long as it falls between those options, I'll have a smile on my face. Yet, at Fire and Ice, it seemed like every plate was either way under cooked, or far over cooked. I barely ate much of anything. The reason I am giving this a 2 star rating is solely because when we got the bill, I didn't feel like I was shafted for what I ate. It was very inexpensive, which, in fact, perfectly coincided with the food I so reluctantly choked down. Oh yeah, I forgot to mention. At the time I went it wasn't even busy. I would hate to see them during a rush. All and all, I don't think I'd ever go back there again. I'm not sure what else boston has to offer, but I would rather pay $15 for a standard buffet with food sitting under a heat lamp. Fire and Ice was a unique experience as far as the restaurant business goes, but let's be honest.. unique doesn't always translate to good.

    (2)

  • Bradford M.

    Fire & Ice is one of those places (we called them Mongolian barbecues where I grew up) where you have a great big variety of uncooked ingredients and sauces laid out in salad bar form and you have to put your own meal together and take it over to the grill guys to cook it for you. It can be fun or annoying depending almost entirely on your mood. I go there once every week or two for lunch simply because it's directly across the street from my office. I get exactly the same thing every time (because I've figured out how to not screw it up), so the only thing that varies is the service. But boy does it vary. Let me say first that the servers and grill guys are always pleasant and smiley. The problem is that they have monster turnover (so few pros), and a staff that's much more focused on having fun and BS-ing with each other than with doing their jobs. I'm sure it's a really fun place to work, but that makes it hit-or-miss when you go there as a patron. If they don't get distracted they do a great job. But if they're all having fun playing grab-ass in the corner (as my high school gym teacher would say), you may well get ignored for a while. I hear their margaritas are good, but I don't think I've ever been in for dinner, and I am a good boy and stay dry during lunch, so I can't chime in directly on that one. They do have a full bar, which I should probably take advantage of sometime. So consider this my most neutral review possible. A true 3-star.

    (3)

  • A P.

    Fire and Ice is kind of gimmicky, kind of touristy, but still fun. I really, really love stir fry, so this place is heaven for me. Plus, my friends and I still have our college IDs, so it's also reasonably affordable for us. I like the idea that you can pick out whatever is in your stir fry/burger/whatever and deck it out with a sauce. I like trying weird new vegetables and combinations with rice and pasta and seeing what comes out. Usually, the food comes out pretty good. I do recommend picking thin pieces of meat, or quick-cooking meats like shrimp if it's busy, and then making sure everything is well-done before you leave the grill area. On a busy night, the chefs are swamped, and you might need to toss it back on the grill for a few more minutes. And watch your sauce, since I did once have a busy chef put someone else's mesquite sauce where my teriyaki sauce was supposed to go. Try going on an "off' hour if you're a picky eater. I also recommend staying away from the salads, just because the risk of cross-contamination with all of the raw meat seems a bit too high for me. (The salad bar is about 5 feet from raw chicken, shrimp, fish, and ground beef- all of which end up with their tongs floating in the middle of the food.) It's a flawed gimmick that's prone to mistakes, but the fun tends to outweigh the problems. It's great for parties and groups, because it provides an instant conversation starter: "What did you make?"

    (4)

  • Stuart A.

    This place is great!!! Great entertainment, descent prices , and good food. The staff is very friendly ans make you feel included in the fun they are having. The bartenders know how to make drinks and they aren't to expensive. Don't forget, never wear a long sleeve. You'll get hot.

    (4)

  • Michelle L.

    I have eaten at Fire and Ice multiple times and enjoy the food that they offer. SO much so that my husband and I had decided to have an after wedding luncheon for some friends and family there this past Saturday. I had called and spoken with the hostess two times prior to arriving on Saturday. I was told that our party of 40 would have space enough to spread out at their individual tables and pay their individual bills. HOWEVER upon arrival we experienced almost the opposite. Our guest were refused bar service and then refused the ability to choose their seats. They were corralled into two long tables with barely enough room to sit, not to mention eat. After much griping from my Maid of Honor and Head of Security (aka bridesmaid) to get them to even cooperate with our requests. In the end all were fed and drank, but a very nasty taste was left in the mouths of all...

    (2)

  • Deb L.

    This place is perfect for 2/3 couples celebrations! The staff is very friendly and entertaining. The food is perfect for every pallett, where you create your own meal. Your group stands around a huge grill where the chefs saute your meal. Plan for a night of good food and good fun!

    (4)

  • Corey G.

    The idea of the restaurant is awesome, choose exactly what you want to eat but have someone else cook it for you. The reality is I think I'd rather just stay home, save the money and cook it myself. The bowls are small. It makes me nervous seeing uncooked food out in the open and on ice, all I can think of is food poisoning. I just become overwhelmed trying to figure out what I want so I usually end up with noodles, chicken and broccoli...then I get made fun of by the cooks cuz I have nothing on my plate.

    (2)

  • Jennifer L.

    I used to like this place, but why, I'll never know. My last trip there was anything but good. There were pieces of raw meats mixed up in the raw veggies, the sauce station was sticky mess, and my plate of food ended up having random pieces of shrimp in it - besides the fact that my plate was just a greasy mess. Gross.

    (2)

  • Krystle V.

    This is a cool place if you've never been here. It overwhelming if you don't know what your doing. The food is good as long as you don't over do it on the seasoning fyi. Great music and vibe to say the least. Will go back. O yea, if you like attention go there on your birthday!

    (4)

  • Dave M.

    good bbq selection. make it tasty and you will like it.

    (4)

  • Chris B.

    My wife and I went here for sunday Brunch and it was quite delightful. Although it was hectic as it was easter sunday, i still enjoyed it. Where we sat was a bit cramped and people constantly walking around. The idea where you pick your food and they cook it for you right in front of you is very unique none the less. I am definitely going to make plans on coming back here with just me and my wife and not have a very large group.

    (4)

  • Jessica F.

    I am a huge fan of any place that lets me pay 1 price to eat big burgers, tofu stir fry, and any other sort of crazy thing i can imagine. I will cut a great deal of slack for not being the best ever because i love to eat! The food isn't bad either! it's not the best, but it could be a lot worse! The one thing i would like to point out to all of you, though, is that I am not an employee of Fire and Ice. I never have been. I never will be. To all of the mothers whose children would like a certain food Item that is no longer there, I say "I also noticed that and was disappointed" please do not approach me and make this comment and wait for me to scamper off to do your bidding. especially after i say quite clearly that i do not work there! I wouldn't have such a problem with it if this had only occurred once. This.happens.every.time. I hate to give a restaurant 2 stars because the people that frequent it are nearly brain-dead, but too bad! go to Harvard Square. Everything's nicer in Cambridge.

    (2)

  • Megan B.

    Overpriced, too college-y, unsanitary, overcrowded, loud, ...generally god-damned annoying! The all-you-can-eat /engineer-your-own-stir-fry template is ok for the occasional cheap lunch, but for $16 I could have a decent meal that wasn't cooked on a giant communal ring of random ingredients, avoided the awkward eye contact with other patrons as I supervised the cooking of my food, and not have had to deal with the "chefs" making lame jokes while we stand there stupidly, waiting for our food to cook. This place is hokey and really, really lame. It had a 90 minute wait when we visited (my friend had made a reservation) and I just do NOT understand why. I guess if you come here and just want to eat 5 lbs. of mahi mahi and shrimp for $16 it MIGHT be worth it...but I would rather spend my money on quality, rather than quantity. And when I say this place is too college-y..I am less than a year out of college. So, yes, this place has a very immature vibe to it.

    (1)

  • Elle E.

    I have been here for lunch over 50 times since I work accross the street. They offer burgers and should have a veggie patty, but let me get into the real problem. I get pasta and they burn it 100% of the time since they don't give inidividual service, so when the person next to me's meat is done cooking they take off my BURNT pasta and veggies. This happens even when I ask them to remove it sooner, because they're too busy to remember. And like clockwork 90% of the time, my stomach cramps up about 1.5 hours after finishing my lunch. I don't know if it's the oil they use or what, but it's not comfortable for my coworkers to hear my tummy rumbling in the afternoon. If you want lots of food for little money and don't mind a tummy ache afterwards, then go here.

    (2)

  • Lauren V.

    I don't see why everyone is giving this place such terrible reviews. It's $16 for unlimited trips to the buffet, people. Don't expect fine dining at that price. The cocktails at this place are pretty tasty and depending on the concoction you develop at the buffet between the meats, veggies and sauces- your meal has the same potential. Using your own creativity can be a fun approach and if you discover that you really suck, order off the menu or try again. The cooks I have encountered here are generally very lively and jovial. Bouncing around, flipping the food, joking with the customers. Makes standing at the grill enjoyable as you salivate over your meal's potential. Don't make this your primary destination and don't expect a five-star (or even three-star) experience and you won't be so disappointed.

    (2)

  • Laurie W.

    I thought this place was horrible. I went for brunch with a friend of mine who goes to school in Boston and had gone here for dinner, but never brunch. The "do it yourself" concept works for dinner, I guess...I've been to similar places and had a grand old time, in spite of weird worries about the raw meat and what have you, but breakfast food was a different story. This was, without a doubt, the worst pancake I have ever had. Now, I don't really like pancakes very much, but hey, pick your own stuff to go in it! Sounded cool to me. But this one collected all the stuff you put in your bowl - berries, brown sugar, M&Ms, geez, I don't remember what all they had - and plopped it right in the middle as it cooked. So it was this huge pancake with a gloopy center with a bunch of stuff in it. Tasty, right? No. The pancake part was absolutely bland. I could have chewed on my Sunday Globe that I brought with me and had perhaps more of an explosion of flavor in my mouth. I don't remember much about the other food. I think there were omelettes. I passed. And many pastries, and fruit. The dining room itself is very colorful - jarringly so at breakfast/brunch time. Then, friends, I'd like a lot more simplicity, some coffee, and some eggs. That's it. The service was underwhelming, and the sugar high from the assortment of ready-made offerings a bit insane. When we left, we were half-joking about feeling immediately diabetic. Not good. I don't understand the people who complain about coming here at any time of the day or night voluntarily and then having to "cook their own meal". That's the CONCEPT!!! I knew about it going in, so that didn't concern me...but it was what I was having cooked for me that I objected to. Ick, all around.

    (2)

  • Garth S.

    By all means, go to Fire & Ice if: [check all that apply] 5. It's your work associate's birthday and no one can agree on a place for lunch; 4. You're having dinner with a bunch of people you think you used to like whom you now see once a year but you can't remember why you were ever friends; 3. You don't mind paying for the experience of forcing chunks of barely refrigerated, rapidly decaying animal flesh, bean sprouts and green peppers into a tiny bowl and watching a teenager from Quincy spatula your meal around a communal grill; 2. You enjoy trying to identify the random pieces of other people's meals that end up on your plate after said spatulaing around said communal grill; or 1. You're OK with smelling like a Mongolian barbecue for the next three days.

    (2)

  • Henry M.

    I don't get it. If I want to throw a bunch of stuff together with sauce and stir-fry, I can do that at home with much greater convenience/hygiene/efficiency/cost-effectiveness. Perhaps its fun once or twice, but ultimately its just a gimmick. I'd much prefer hibachi, shabu-shabu, korean BBQ, or fondue (along the lines of cook-your-own-food venues). If anything, I like the downstairs bar - good place to meet up for some appetizers/drinks.

    (2)

  • P T.

    Husband and I arrived early (5:15) and still had to wait 45 minutes to be seated. We were not in a hurry so decided to wait at the bar, but had I known what we were in for, I would have spent the 45 minutes walking somewhere else. First, the noise. The bar was INCREDIBLY loud, with 2 sources of music - one from the bar speakers and the other booming from the upstairs restaurant I think. Add to that the usual din of a hundred people drinking and you get the idea. Amazingly enough, the restaurant was even louder with the addition of 200 more people shouting over the music, birthday party singing and the cooks periodically clanging their spatulas on the grill all together - seemed as thought it was supposed to go along with the birthday song... The eating process was a novel idea, but entirely too much work. Handling the food tongs that had been handled by everyone else in the restaurant struck me as a downright public health hazzard during flu season. We waited at the grill with about 20 others watching piles of old grease being scraped either onto the floor or into the dripping, yukky center of the grill. The food itself was passable, but not anything better than what I could have whipped up at home with some bottled sauce. All in all a unique and funny place for teen birthday parties, but not a usual dinner out.

    (2)

  • Lia M.

    I think Fire & Ice has a kind of cool idea and I thought, being such a picky eater, that I would love it. But I did not. I think the set up is poor (the tables are way too close) and it gets crowded at the grill. I think it's dirty - the table and seats were sticky (the last time I experienced that was my niece's birthday at Chuck E. Cheese). The stations all seemed dirty as well. Our server was friendly, but I ran out of water several times. I do like the concept, but the meal wasn't exceptional. I liked the hip-hop music that was playing, but it was too loud. I probably wouldn't go back.

    (2)

  • Michelle P.

    fun Fun FUN! A bunch of us took a coworker to lunch here for her birthday and its totally awesome. The concept is out of this world. I had heard of it a few times while in college (in VT) and just had to see it for myself. The food is laid out in salad bar style. You grab a bowl and start filling it up with raw veggies, and (don't get grossed out) raw meat, fish, etc... Whatever you want and as much as the bowl can hold. They also have a ton of different flavor sauces to choose from. Almost to many, I know I had a hard time choosing. You then take the bowl of food to the cooks, and lay it down with your slip of paper, and they cook it for you right then and there. The service was fun and friendly, and the price was a pleasant shock $7.95 for one trip or $9.95 for as many trips as you want! They also have complimentary rice, and bread which is great if you get something spicier than you reckoned on. Its full of fun funky colors, and shapes, and really eye catching without being tacky. Definitely bring a group of people here because its just a fun place to hang out and enjoy.

    (5)

  • Emily F.

    I went here for college night (Monday nights, $10 with a college ID) with three other people. We got there around 7:30pm, and had to wait about 15 minutes before we were given a table. Upon walking up the stairs to the dining area, I was immediately overwhelmed by the volume of the music and amount of activity, especially in comparison to the very quiet, dark, empty waiting area downstairs. Most of the other patrons were college students, although there were a few young families eating as well. Luckily one of the other people with me had been to Fire and Ice before, so she showed us what to do. I say luckily, because the waiter took at least 20 minutes to come to the table, and that was after we had prepared our first round of food. As a vegetarian who also has a milk allergy, I had my food cooked in the back, away from the communal island where all the meat eaters get their food grilled. The chef who cooked my food was extremely nice and understanding (and hot). He definitely kept his eye on me both times I was putting my bowl of ingredients together, so I wouldn't have to search for him in order to get my food cooked. I just walked up to him and he had a plate outstretched and waiting for my bowls of veges and sauces. He took it to the back kitchen and brought it out to my table very promptly. This is probably the single time having "special dietary needs" has worked to my advantage. My carnivore friends had to wait much longer (probably an obnoxiously long time) to get their food grilled on the main griller. As for the quality of the food...it pretty much depends on how good you are at combining foods and sauces. They have an assortment of about 10 or so sauces. I tried the honey garlic sauce on a mixture of pasta, tomatoes, broccoli, and other veggies. My second plate was a mixture of squash with their marinara sauce. I suppose I could have asked for recommendations on combinations, but the environment didn't particularly encourage that sort of waiter/patron interaction. It was more of a fast food, novelty restaurant. We also got a couple of drinks, the sangria and the pomegranate margarita. I was not impressed with either. The sangria was very sweet and lacked any real fruit, except for a few citrus slices garnishing the rim of the glass. The margarita was overpriced (at $11 for 21oz) and was also quite sugary. It seemed to lack the alcohol, or else was just drowned out by the sugar. It's a fun environment, if you're looking for a young, loud crowd. It's also all-you-can-eat, and at $10 (especially for meat eaters), that's not too shabby. While not really my cup of tea, I would come back again, mostly for the experience, not for the food.

    (3)

  • Kelli F.

    Sorry, but this place was LAME...I went here in my pre-kids era with some pals from work. I really shouldn't complain because one of my friends had some Fire & Ice gift certificates that were normally given out to "clients"...what can I say, we were both ready to move on in our careers...Anywho..call me a snob, but I don't like a restaurant that makes me throw elbows to watch my meal get cooked on a grill. I could go to my next family renunion for that atmosphere... My pants ended up sticky with something left over from the last guy who sat in my seat and it was LOUD. In defense of Fire and Ice, I can now imagine taking kids there and having a hell of a time without worrying about really disturbing anyone...but then again, maybe not.

    (2)

  • Jules M.

    I have to admit I was a little skeptical going here for brunch. This was my first time going. I went with my sister and neice. I was pretty happy with almost everything I got. I don't think this would be my first choice for a brunch spot but I would go here again. I started out with a typical steak and veggie stir fry with the peppercorn brandy sauce. It was great. Then I had an average tasting omelette, slightly overcooked and needed more cheese. I figured I would try a cheese burger after hearing people rave about them. I'm so glad I did. That was fantastic. Of course we finished with the chocolate fondue plate. We all thought it was good. The quality of ingredients was excellent. Fun experience, cool atmosphere, decent food. I'll go again.

    (3)

  • Nic A.

    I have some friends who are obsessed with this place. Frankly, I don't see the appeal. The grill workers might be entertaining to all the teeny-boppers running around with their little metal bowls, doing the dance moves to the Miley Cyrus song blasting through the restaurant speakers. I've also been to school cafeterias with a better atmosphere and food. I highly recommend this restaurant to anyone under the age of 16. And to all my friends who actually like this place, you're on your own.

    (2)

  • Lori R.

    I visited from Seattle and held an informal event there. The wait staff let me in early and everyone I met there was very professional. The food was delicious - you cannot beat fresh, grilled veggies with the meat (or no meat) of your choice. The sauces keep it interesting. We had several appetizers and they were all fantastic. I left full - and the guests were all happy and full as well. Highly recommend the whole "grill" experience if you have not done it before.

    (5)

  • Solomon P.

    Fun Boston night dinning experience but don't expect great food. Go if you want a lot of food, it's all you can eat. Decent enough selection and fun environment, but the food is cheap cuts of meat and such, although it tastes great if you're hungry and pick a sauce that you like, just don't expect Class A dining. If you're looking for Class A, head up the street to Flemmings or McCormick & Schmidt's, but pass by Maggiano's, their Boston location is not up to par with their other cities venues.

    (3)

  • Mia M.

    This place is better than the other Mongolian-style barbecue I've been to (BDs in Indianapolis), but I agree with what others have said about enjoying the experience rather than being blown away by the food. Their martinis are far too expensive for what they are, and I agree that the service isn't always up to par. Their burgers are huge and very good, however.

    (3)

  • McKenzie L.

    I went to the Monday $10 college night, and it was a lot of fun. I went with some friends. It was really crowded, and be prepared for a wait, but it's worth it. You basically get all you can eat for a really cheap price. Definitely meant for the poor college student. I always have a problem coming up with combinations, but during college night, you can always go up and get more!

    (4)

  • Manda L.

    Fire and Ice is what it is-nothing spectacular but usually a decent meal. I absolutely ABHOR the back bay location and will never go there again. When I went it was during the summer and the AC was broken so they had a massive indoor unit in the corner of the restaurant-next to which they tried to seat us. When we requested to not sit there the hostess said " Well we're kind of busy, would you mind staying here?" Mind you there were 10 other tables empty AND the other side of the restaurant was completely empty so there was no need to seat us in a located where we couldn't even hear each other across the table. When I said that I still wanted to move she rolled her eyes and sighed walked over to the hostess podium and then found us another table. The service to get a simple soda was painfully slow, and the waiter was unattentive. As I left the restaurant I passed the hostess I thanked her again and told her to have a good night. She then proceeded to tell us yeah thanks, rolled her eyes again, said something under her breath and walked away. As a previous review said- go to Cambridge it's way better.

    (1)

  • Saman S.

    A fantastic idea for a restaurant - amazing selection and a lot of fun!

    (4)

  • Stephanie T.

    fire + ice is as good as you make it. i never suggest eating here, but whenever anyone else does i enthusiastically agree. their buffet is a seafood / meat lover's dream. their sauce station is wonderous - each sauce even has a sign that suggests what it would go best with. it's fun to watch the chef's cook your meal (even if you smell a bit after leaving). even when it's crowded, service is relatively quick and if you are a n00b your server will even give you a crash course in the ins and outs of their buffet. my suggestion would be to go on monday nights (when it is $9.95 with a college id) or saturdays before 4pm (when you pay lunch prices) because that's when it's cheapest. it might not be your thing - but, it's the type of place you have to try at least once.

    (4)

  • R F.

    Awesome restaurant (better than the harvard sq. one) It is cool for a group of friends, a date, or just a hungover meal or whatever. It's a lot of food if you want, or just as little as you want, because you essentially put together your meal and watch the guys cook it up for you and it's a pretty fun, modern, colorful, lively atmosphere with radio friendly music playing at a medium/low volume... This place is great and so is the food. It's pretty much what you make of it, so come here with an open mind and enjoy yourself...

    (4)

  • Steve M.

    Fire and Ice is more of a novelty than a gourmet restaurant. The ingredients the give you are all high quality, but damn, I'm no chef, I have no clue about what makes a good dish! It's worth trying, but remember, it's about the experience, not the food.

    (3)

  • Jayashree P.

    Wait, you want me to give you money to prepare my own food? I don't get it. It's the same reason I don't order fajitas; I don't want to make my own food, that's why I dragged my lazy ass out of the house and away from the usual nonsense I watch on tv. I guess I can see how it's inventive and fun, but it's not my thing. Maybe it would be useful for them to have tips for different recipes/sauces that you could try. 'Hey, like spicy, try our mocunodo sauce.'

    (2)

  • D D.

    Went with my family and two dear friends who had chosen Fire & Ice based on its family friendly reputation. Not sure where that particular reputation came from, as we found it very... average. Rather expensive for what you get, unless you're a glutton. Altogether an average experience.

    (2)

  • Pete C.

    You don't come to Fire & Ice because of the quality of the food. It's always overcooked. If this were any other restaurant, you'd send it back every time. But for the money you get a lot of food. And if you can master stacking that ingredient bowl like I have, you can make a meal big enough to serve two or even three. If you happen to be there at lunch and see a guy walking around with his bowl piled three times higher than the top, that would probably be me. You can say "Hi" if you want, but most people just bow.

    (3)

  • Mark C.

    I've been here twice. I don't really remember the first time, except that I was unimpressed, but this time was pretty bad. I went as part of a group of 8. I was probably the least-satisfied of the group, but then, I'm also the pickiest eater ever. I got Udon noodles with carrots, corn on the cob (which I expected them to remove from the cob, but they didn't, and as a result only like half of it even cooked at all), and steak, chicken, turkey, and pork. I really like meat, and really don't like vegetables. Somehow in the cooking process, a cauliflower ended up in mine, even though neither of the dishes next to mine involved cauliflower. Weird. Anyway, the service sucked. The waitress was probably one of the dumbest waitresses I've ever met, and had a horrible accent (a terrible amalgamation of the Boston and Brooklyn accents). She originally came to our table empty-handed, then decided to walk away halfway through taking the first order, returned with coasters, and then walked away again because she needed something to write on. Then she got exasperated when we each asked for a glass of water in addition to our grown-up drinks (for which we weren't IDd, but that's besides the point), and even forgot to bring them out. When we asked her for the other 4 waters, she was like, "Oh, didn't I bring those out?" Yes. We are hiding them under the table because we like to hoard water and will have a great chuckle about our four extra waters once you walk away. Then she couldn't even split up the bill easily. We did most cash, then put 25 on one card, 15 on another... We even wrote on the receipt and drew arrows from the amount to charge to the card on which to charge it. Nope, too confusing. I almost would've preferred the guy with the tribal tattoo on his neck and the fake tan and the blowout haircut serving the next table. Lastly, their branded Sam Adams, for the record, is an IPA. It didn't say that anywhere, and of course the waitress didn't know (probably wouldn't know what an IPA is anyway); and I hate IPAs. I think they taste like Christmas trees. So I was sorely disappointed in that. My friend had the Bacardi Limon and Lemonade concoction though, and really enjoyed it. BTW Mondays are student night. It's only $10 for all-you-can-eat with a college ID.

    (1)

  • Cheryl Y.

    I'm shocked no one has gotten sick off of this place. Last time I went, the tongs were sticky from the juice of the raw meat. And I was there at a time when you had to stand and wait from them to cook the food -- no bringing it to you. So I stood for 20 minutes wanting to go to the bathroom and wash raw meat bacteria off my hands. Do I have to go on?

    (1)

  • Vay V.

    this place is like an identity crisis, lol but in a good way. its Mongolian bbq with you choice of pasta and other noodles if you like. but you are also served with tortillas and rice if you wanted to make a taco with your grill likings. Its a great verity of items to choose from, an array of veggies and protiens, from chicken, steak to scallops and salmon. there is also a salad station and a sauce station to make your own concoctions. this is a popular place no matter what meal you are going for. we went for lunch and we got there right before the rush started, so there was some waiting when we wanted to go for a second round, but its moves pretty quickly. lunch is $7.95 if you just want to go one round and $9.95 for all you can eat, for dinners its almost double the price. Its a cute ambiance and quirky decor and design

    (3)

  • Busy L.

    Been here 3 times now over a 5 yr period. That kinda tells you the type of restaurant this is considering I go out to eat 2-4 times a week. I think it's a glorified sub shop grill where you bring the uncooked food to a couple of guys who'll cook the food on top of this giant hot top and throw a sauce on for you. They have the usual suspects like terriyaki, curry, schechuan, jerk, bbq, etc. Not exactly rocket science. I always find the food is overcooked. I guess I can't blame them due to the different types of food that can be on the grill and make sure it's cooked and no cross contamination with chicken. Food is then served with flour tortillas and or rice. If you want to give it a try go at lunch. Think it's $7.95/pp if you go once and $9.95/pp if you make multiple trips.

    (2)

  • Der Maibaum L.

    Okay!!! I can fur sure dig this resturant!!! I had visited awhile back and my mother and we stumble aupon this place ( we were visting from SF) and man we had the BEST time. Not only was the atmospher cool, but we were greeted pleasently and sat at the bar. We had to wait for a table for like 45 min which was okay with us, we befriended the bartender and he quench our thirst quickly. Then it was time to eat and man we were kids in a candy store......great idea. When I come back to visit I will fur sure come to the place!!!!!!Have fun!!!!!

    (5)

  • Emmy M.

    Don't go to this one, go to the one in Harvard Sq. That being said, I love the Fire+Ice in Harvard Sq, and since I was back in town visiting friends and family, we decided to check out the one near Copely, and boy was that a mistake. It was chaotic. The one in Harvard Sq seems to have the art of moving people around the big grill down a hell of a lot better. I'm also a vegetarian and usually don't care about it being cooked on the same grill, but the first guy threw my food directly on top of a hamburger, I was appauled. I told him I was a vegetarian and he had me go mix my food again and he'd bring it out back. I quickly run and do that and then I waited.... and waited..... and waited..... and waited... After about 20 minutes (I was told it would only be 5) I grabbed the hostess and asked if she could check, a few minutes later she finally came out with my food. The next round, the food came out a heck of a lot faster (about the same time it took my boyfriends food) so atleast they improved. It's been a while since I've been to the Harvard Sq one, but it also felt like they had a much better vegetable selection, but it could also be because we came when it was still "brunch". I won't be returning to this location again, but its still a fun chain to visit.

    (2)

  • Mark A.

    it is beyond me why anyone would give this place less than five stars. simply put, it is all-you-can-eat, whatever-you-want-to-eat. what more do you want? the burgers are especially delicious, and i can customize them however i want. or i can get chicken fajitas. or shredded beef. or fish. or anything. with whatever i want.

    (5)

  • Saad F.

    i love the food and ambience. it also helps that i work in the same building :p

    (4)

  • Claudia H.

    While Fire&Ice is a pretty good deal if you take their lunch offer at $7.95 per bowl, their dinner price at $17.00 for all you can eat is kind of on the high side for stir fry in a pretty poorly designed location with spotty service. Every time I have been there, it took our waiter forever to get our drink order and at least another 15 minutes to bring it to our table. The interior looks more like a fast food location with dimmed light and not a lot of effort is spent on consistent decoration. But leaving out the location, you get a waste selection of vegetables, meats and sauces (their teriyaki sauce is actually really good) and a good selection of salad and everything is prepared fresh to your liking. I just rarely make it beyond one bowl and then $17 for a portion of stir try just seems a lot. But definitively a great deal for lunch, or if you are really hungry and can try different meat/vegetable/sauce combinations.

    (3)

  • Donna Y.

    It's really cheap (particularly Mondays for college students as mentioned) for all you can eat, so don't expect amazing food. But it's fun inventing your own dishes and watching it cooked in front of you. Attracts lots of high schoolers/college students so it's loud and on the darker side.

    (3)

  • Bulba S.

    I can't come here often. This is because I will eat about 4 heaping platefuls of food. The lunch prices are fantastic - about $10 for unlimited food and salad with a nice selection of veggies, seafood, and sauces (perfectly pescatarian friendly!). I've never come for dinner because it seems pricey to me, but lunch is an absolute steal, and luckily, it's really hard to mess up your food even though you're choosing the ingredients (I've mixed some weird stuff together and forgotten about it and ended up with pineapple alfredo and other such bizarre dishes). Unfortunately, it seems like since they introduced the new system where they give you a slip of paper to bring to the grill, the chefs are a lot less friendly and entertaining. It is nice having your plate brought to your table, though, instead of being forced to wait around at the grill. And now the waitresses/waiters actually have something to do. One of my favorite places to grab a big, affordable lunch, though! I'd be interested in trying some of their desserts and appetizers (I saw someone with what looked like a yummy fruit fondue plate), but I'm always way too full.

    (4)

  • Ben B.

    Fire and Ice is a chain of restaurants, which tends to attract a younger college age crowd. Located in Boston's Back Bay neighborhood, Fire and Ice tries to replicate the Benihanna experience with a taste of Movenpick. Rather instead of going to Fire and Ice for the food, which is mediocre at best, people go to watch the mastery of the chef in the grill pit. If you're looking for entertainment, with a little bit of food to go along with it, you will not be disappointed. However, you will not be excited by you the food itself.

    (3)

  • Aretha B.

    I have been to the Back Bay location once. My friend and I went for dinner on a night that was luckily not too packed. I was a bit overwhelmed by the whole "do it yourself" experience... but if I were to go back I'd feel comfortable, as what I concocted was pretty good! It was a lo mein noodle dish with veggies and chicken. The chicken was DELICIOUS and moist and perfectly fried. But I'm a small eater so paying 20 bucks for one little bowl of food is hardly worth it. I might go back one day for lunch when going up once costs under 10 dollars. There are a lot of ingredients here which are overwhelming for me... but I suppose good for others. On a side note, this doesn't seem like it would be the most appropriate restaurant for handicapped/wheelchair/cane/walker using people as it involves holding stuff and standing around waiting for it to be cooked... Just a thought. Probably great for a birthday celebration if someone else is paying! I don't like the idea of everyone continuously getting up from the table. The caesar dressing has crack in it, I think. Quite delicious, must try that!

    (3)

  • Nicole L.

    went on a monday night (college night) --- not a place to go if you want to eat a quiet meal. the concept of the restaurant is really interesting but in terms of quality, well the food wasn't really worth the trip out into the city.

    (2)

  • Jen B.

    It's a fun concept, I'll give it that. The food is good, but not super special. Its fun to go with a group but you'll want to do it on a week night. To be honest, I tried two different combinations and I almost couldn't tell the difference. Neither one tasted bad though, so at least it was enjoyable. I think I was just expecting more when I went here.

    (3)

  • Rachel R.

    I cant find anything bad to say about Fire and Ice! This has been my favorite place since i was 13 years old! buffet style raw meats and veggies and pastas!!! OMG awesome. its self service so if you know that before going then im sure anyone would love it! You cant beat 7.95 for lunch for one trip ( i combine two bowls into one trip ;) or 9.95 unlimited. at night i beleive its 17.95 for unlimited trips which is still awesome! on sundays they have brunch for 13 bucks and it includes all the usuals plus omelettes and pancakes! Enjoy!!

    (5)

  • Alyssa N.

    Entertaining people cook your food on a large grill. I feel the same way about this one as I do about the one in Providence- a nice place to bring vegetarians or vegans (they have a separate meat-free grill in the back). Otherwise, it's OK. But if I were any good at combining sauces, meats and etc.. I'd cook it myself at home. And I never know how to tip the servers. All they do is bring my drink and some rice- not totally hard work.

    (3)

  • Nicole L.

    I just started going there in the past 2 weeks and after reading alot of the reviews I can't for the life of me figure out why people don't seem to like it. I'll admit that I haven't eaten (is that a word?) upstairs yet. My coworkers and I just go into the bar area after work for some drinks and some food sometimes. I think its great! They have $2 beers there and great $2 appetizers although I know the app special is only durng certain times (I think 4-7 or something like that). I can see where some people are coming from when they say there seems to be alot of teenagers there but whatever...all in all I haven't found a place in Boston yet since I moved here where you can go grab a couple of big beers and have a some food for less then $10.

    (5)

  • Christina K.

    I went here once when I moved to Boston in 2001. I enjoyed the food and liked the idea of the place. Too bad it gave me terrible diarrhea within 20 minutes of eating, and I normally have a stomach of steel. Bad omen regarding cleanliness and proper food storage and prep.

    (1)

  • Sara L.

    2 stars but closer to 3. When I was in college, Fire and Ice was the coolest place ever. What a treat! I can remember the thrill of being able eat anything besides cafeteria food or pizza, and to eat a lot of it!--well, it was something like a 19-year-old's heaven. I recently went back on a visit to Boston, and there were a few things I noticed to be different. The loud, blaring, music was one. Did they used to play it so loud? Was I an old fogey? Why couldn't I hear my friend talk? He was two feet away from me! Also, what was with the loud, drunk kids in the place? My face wanned as I realized that they, too, were college students, probably celebrating a night out, the only time that month that they'd eat something that cost more than $3.85. Back in the day it wasn't so crowded, and they let me cook my own food. I remember how hot the grill was, the thrill of the sizzle when the meat first hit it--I even have a picture my ex took of me, where I'm proudly holding those gigantic spatulas, sweating, beaming. I remember coming up with great concoctions like seafood and sausage with marinara...exceptional stir-frys...it was so exciting. I even had held onto the dream of serving some of their crazy-rich chocolate cake one day at my wedding. Well, like most nostalgic expectations, my trip back just wasn't the same. They were too busy to let me cook it myself, my friend's second concoction was miscalculated (read: not tasty), and worst of all, they changed the brand of cake that they served! Either that or my college student taste buds were so taste-starved from eating cafeteria food, that now the difference seemed chasmic. Either way, I'd go back. How could I, you ask? There are some things in life that you just want to relive, over and over. Like overpriced deli sandwiches. Or greasy delivery pizza. No one knows why, but Fire and Ice remains entertaining...so be it.

    (2)

  • Shane K.

    Fire and Ice isnt exactly the place to go if you want gourmet cuisine, however if your like me (cheap), this place hits the spot just fine. I must admit i expected the place to be a little fancier being that it is in the posh Park Plaza area of town. The decor inside is kind of dark and dingy but the real reason for coming here is to stuff your face for $15! They have everything from salad to seafood to sirloin and a nice array of accompaniments (spelling?) and sauces and it is fun to watch the crazy little chef that works there toss food in the air and dance and sing while hes cooking.

    (4)

  • Christina O.

    Fire and Ice is pretty much an American version of Habachi, with a bigger variety. While it's great to go for lunch time for the unlimited trips for $10, you have to factor in the time that it takes. I've been to Fire and Ice at different locations, but it seems like the service at this particular location is the absolute worst. While at the other locations, the servers were slightly delayed with drinks and checking back up on their customers, I simply cannot understand why. The customers are responsible for choosing their own meats, veggies, and sauce. How difficult could it be to fill up waters and grab drinks from the bar if that is your one and only job? Also, picking out your own creation can be fun but can also lead to the possibility of having a barely picked at plate that you had to wait in line for ten minutes to cook by the "chef" who is half preparing your food and half pushing off the burnt crust leftover from someone else's dish. This explains my "no" to the question of whether it's good for groups-- unless you and your friends don't care to eat at the same time. My boyfriend and I went and had two plates and ended up staying for an unplanned hour. The entire staff was too occupied dancing and singing to the current top 40's playlist that was blaring throughout the restaurant, and I don't mean the cool, fun dancing/singing that waitstaff entertain you with. The only entertaining part about it was that watching the staff was similar to watching a trashy reality TV show where you can tell everyone is hooking up behind the scenes, which is fine seeing as I don't care about my server's personal life. I just want some damn water. Personally, I'm a server myself and have been for two+ years. Therefore, if you're coming to enjoy fine dining with great service -- not your best bet. If you wear Ed Hardy and enjoy eating in a club like atmosphere for cheap, there ya go! If you couldn't tell, there will not be a 4th Fice experience for me.

    (1)

  • Chin C.

    We went there for brunch on Sunday. There weren't many people when we arrived. We quickly got the table and ready to start enjoying the meal. One out of three of us came here before so she showed us how to prepare our meals. There were plenty of meat selection, chicken, pork, tenderloin and she said more choices like seafood for dinner. I chose some ingredient and then overwhelming by a number of sauces selection. Too bad that I could not try any of the sauces before I put it in my meal. I ended up tried 2 sauces which the tayitori was the best but I have no idea how to try them all. Two of my dished were overcooked, it appeared to me that cooks had to cook the food in the order, first in first out even beef can be done quicker than chicken. The wait time was quite long, it made me lose appetite for my second bowl. The brunch was about $13 and not expensive if you had at least 2 bowls.

    (2)

  • Chase W.

    OK, I might not be the right person to be reviewing a place like this, but I just think it sucks. It's a teenager/college version of Chucky Cheese's with a buffet. I mean, let me get this straight... I have to essentially prepare my own food, pay top dollar, and sit in a dining room that makes me want to ralf before I even take my first bite? Yeah the food was edible and most of the buffet items seemed very fresh... but I dont' want to go out and pay top dollar for a meal that I 1. pay top dollar for. 2. have to prepare myself, and 3. ahve to worry about the lack of sneeze gaurds. Not to mention the fact that the teeny bopper central patronage gives me a headache. Unless you like that kind of thing, then stay away... FAR away.

    (1)

  • Paul L.

    Here's the story about going to Fire and Ice for brunch - it's a little cheaper, less crowded, and it's got some very good food choices. Your options are omelets, pancakes, French toast or crepes, or you can start off with the same kind of food they offer for a lunch or dinner visit. There are fruits and sweets for the pancakes, crepes and French toast, while the eggs have savory or vegetable options. The chefs offer a few different sauces and syrups for the final product and there are potatoes and meat sides available as well. While you are waiting for your meal to cook, they even have fresh warm cinnamon buns waiting for you. The usual unlimited trips rule is in effect here, but it's easy to fill up because each omelet has the equivalent of four eggs in it. It's best to go with a few people and share around.

    (3)

  • Raimon H.

    I really want to give them 3.5 stars, but no such option exists, so four stars again it is, F&I. Your sunday brunch was unexpectedly good, and decidedly less suspect food-wise than lunch or dinner (no raw meats lying about, really). Any place that allows me to pack a pancake with blueberries and m&ms, and an omelette full of every pepper in the damn place, deserves at least three stars.

    (4)

  • Kaylee S.

    at fire and ice, i was impressed by the chef standing in the middle of a big circular hibachi grill (how did he get in there?) but that's about it. i tried to give it a chance. i did. but there just aren't many redeeming qualities to this place. i found the task of constructing my own dish to be an unnecessary stress. when i go out, i don't WANT to make my own food. i want to sit down, relax, and eat something created by someone with greater culinary expertise than myself. (exception: korean barbeque, where all the ingredients are already singularly delicious.) in the event that i do cook, i need more to work with than the (questionable) raw meat/veggie bar and bunch of sauces that greeted me here. all this is frustrating. but you can't just stand there and pout. you have to choose something. then you put it in a little bowl, hand it over to the grillmaster (along with an odd little nametag), and stand around awkwardly and watch or go back to your table empty-handed while he cooks it. finally, what you end up eating is nothing to write home about. it's just a stir-fry sort of thing which tastes vaguely of grill grease and whatever sodium-based sauce you chose. mmmmm. but you CAN go up and repeat this production as many times as you like! maybe this would be fun for kids, or accomodating if you just can't commit to one dish, or a good deal if you're going to eat nine plates, but i was really just confused upon leaving here. what's the deal?

    (1)

  • Kristen S.

    While the concept of Fire + Ice is kinda cool, in practicality it's just a novelty restaurant. It's really not as much fun as their sign suggests. You heap up a plate (or bowl) full of stir fry ingredients (and in fairness they do have a large selection), then you pick a sauce and head to a big round grill where you wait in line for a guy who's primary focus is juggling his spatulas for applause to hash up your veggies and meat and serve it back to you. Also, I agree with the sticky seats comments. It's the kinda place I'd rather bring my nephews to than a place I'd have dinner with friends.

    (2)

  • Brady B.

    First of all, I do like the concept here. You all know how it works by either reading the other reviews or if you've been here before. I've been here a few times in the past and didn't mind it, but didn't love it. I had a friend in town this past weekend who wanted to try something "off the beaten path" for Sunday brunch. So here goes......when we arrived around 1:00 it was fairly quiet and we grabbed our bowls. As someone else on here mentioned, I also question how sanitary this place is. I opted for a simple burger with a teriyaki sauce glaze, tasty! My friend had an omelet which they forgot to put cheese on resulting in blandness. By this point people were pouring in bus-style which made this place noisy and full of screaming kiddies....not fun. His second choice was a large pancake that he customized which he loved. My second choice was a chicken stir fry. It was definitely overcooked. All in all it's a coolish experience, but I think my time at this place is done.

    (2)

  • matt k.

    I really dig the Fire + Ice in Providence, which does not exhibit the hygiene problems described herein. The important thing about this Fire+Ice is that everyday before 6, appetizers are 2 bucks, and so are draft PBRs! Huzzah for that at least. Too bad they don't have any beer worth spending a lot of money on.

    (3)

  • Geoff T.

    I will agree this is a good place for a date. Anything that is interactive (like creating your own stir-fry) give you something to talk about if you realize you and the person your out with suddenly have NOTHING IN COMMON! But, yeah, when it's busy, they seem to take a lot less care with the food. I certainly would rather make my own stir fry, as it's better. You could do worse, they do let you eat all you can and it's not over the top expensive. Good date place, but going solo, I'd go elsewhere.

    (2)

  • Meg W.

    The Cambridge location blows this one away. I stopped in last week to have a quick drink with a friend and sat downstairs. Big mistake- the tables were sticky so I tried to clean them off, no one who worked there knew where the spray bottles were. I went to the bar and asked for a drink. I was told a cocktail waitress would be right with me. I waited for over 15 min before we got frustrated and walked out. The kicker is the bartender must have walked by us at least 3 times, looked @ our drink-less tables, and kept on going. I checked my breath, nope. I plastered a smile on my face, nope it wasn't me... If we hadn't been the only people sitting there I would have been a bit more patient, but we were outnumbered by staff two to one!

    (1)

  • Kelly N Z R.

    I can't really add much more to Ruth P.'s review except to say that it's a little pricey. And while it's true that they cook vegetarian on a veggie-only portion, this place isn't good for the squeemish vegetarian who doesn't like seeing raw meats or seafood.

    (4)

  • Dave G.

    This place was OK. The main drag about it was the quality of the ingredients. I didn't have the meat or seafood, but it looked ok compared to the other stuff. The place is a take on a Mongolian BBQ you see in CA all over the place. The concept and design are fun, and I bet when the place is crowded at night it is a good spot for a fun meal. I went during the tail end of lunch. The staff was friendly and the place was clean, but I was disappointed because stuff seemed wilted or old. Specifically, the salad items looked like they were about six hours away from needing to be tossed out. If I were running a place, "OK" looking produce and ingredients would never be presented to customers. There were several items that should have been already thrown out like the bean sprouts, spinach, and a few other things. If you are in to high quality food, then don't go here. However, if you are 22 and with a group of friends, I can see why this could be a fun place to go for dinner.

    (2)

  • Jessica N.

    I am slightly prejudicial because I am a hard core Flat Top gal. I went into Fire and Ice with very high expectations. I did not realize I would have to stand next to the grill and explain to the cooks how I wanted my food done. That sucked. There was no way to leave Fire and Ice without that stench. The smell that you have spent an hour next to a grill. So if you washed your hair to go there, you just wasted an hour of your life. You will stink when you leave, unless you find a nice boy to hold your spot while you sit far, far away from the grill. They also don't have cilantro. That does not make me happy. I think that they do not have as many choices for what I want in a stir fry. That annoys me. But the burger/steak/salad bar option is kind of cool. We did go on college ID night, which totally rocked. $10 for all you can eat is a great deal for a student. You will totally wait in line, but it is a fun time for a student. So all in all, no Flat Top, but all right if you are getting it for $10.

    (3)

  • Stephanie C.

    If you go for lunch, this place is great for the Boston college kid or young urban professional's lunch break! This create your own, all you can eat buffet is just $8 before 4pm on the weekends! And this Fire and Ice does a sunday brunch with make your own omlets and pancakes! You bring your food up to a round grill in the middle of the restaurant, and the charismatic cooks grill your food right before your eyes!Sometimes the service can be a bit slow, but the food and funky decor is worth it. Be sure to tip well, as the waitstaff only makes the state minimum of $2.63 an hour! Also check out fire and ice in harvard square and Providence, RI

    (4)

  • J E.

    I only know about the drinks here, but if you are looking for an afternoon cocktail, then this is a place you should check out. The only thing I'd recommend is to avoid their version of a long island ice tea. The drink itself isn't all that bad, just don't order it expecting it taste how you are used to.

    (4)

  • Jen R.

    Great concept for a restaurant and it works. You basically pick your raw food-- great selection of meat, chicken, seafood, vegetables, pasta, etc. They have a large selection of sauces, ranging from the ordinary teriyaki to cajun to currys to peanut- spicy and mild. You then wait in what can be a long line to have your food cooked. Its a set price-- I think its $14.95, all you can eat. Realistically, you won't go up to the grill more than 3 times-- because you will be full and won't want to wait. It recently has attracted a lot of kids and teenagers.

    (4)

  • Megan W.

    Totally touristy but fun none the less to go at least once. You get to pick out all the stuff you want stir fried and watch them do it. Think Beni Hana-ish.

    (3)

  • Mike C.

    I love Fire and Ice, and could not believe it is getting such bad reviews. It is an all you can eat buffet, where you pick out the raw food and bring it up to the grill and watch them cook it. Yes, you have to wait for your food to be cooked...just like at any other restaurant. If I remember correctly it's about $18-20. Yes, the bowls are small but you can go back as many times as you want. The price is good for all you can eat that includes steak and seafood.

    (4)

  • Laura M.

    I am not a big fan of this place. Its a good place to go with a large group of people who like all different kinds of foods. I don't like fish so I don't like my food being cooked right next to it or on the same spot. You get all kinds of different flavors with your meal. If you really want they can cook your meat in the back, but that takes the fun out of the whole experience!

    (3)

  • S A.

    Great for college students looking to stock up on a days worth of food in one meal (which explains college nights on Monday and location in Harvard Square). I suggest going for lunch because you pay quite a bit less to eat the same exact meal since its a buffet. Fun atmosphere, good selection, but after all, it is a buffet and they generically cook your food. Fun for a group and a definite boston experience!

    (3)

  • Juggy W.

    Fun place to eat - cook anything your style! For $10, I got a few plates full of meat and seafood drenched in garlic and curry sauce... not a bad deal at all.... a good place to hold birthday parties.

    (5)

  • Anuj S.

    So the idea is kind of cool.. pick all the ingredients yourself and then have them cook it in front of you on a massive grille. I've only been there once, and I used the teriyaki sauce to top my dish. The vegetables weren't fresh. The sauce tasted like the same thing you'd get out of the frozen prepackaged foods at Shaws. Maybe the other sauces are good, but it was just so bad that I don't think I can ever go back.

    (1)

  • becky f.

    it's like Ghengis Khan's at Valley Fair food court but SO MUCH BETTER!!! We need to have a place like this in the Bay... you choose your meats, fresh veggies and sauce and pile em all together in big bowl, then hand them off to get stir fried... sooo good! yeah, if you're not so cooking savvy, just stick to the basic sauces and be sure to get lots of noodles... the refills are so cheap too, that you can always experiment later! only $7.95 for lunch!!! i'm going to have to try the one in Tahoe.

    (4)

  • Matthew A.

    This place is one of the best restaurants i've been to. Went on a Saturday Night there was an hour wait, but that was perfect because Newbury Street is right there! The food was excellent and fresh, I enjoyed all the selection and its all you can eat!! DEF. would go back again and again. great music and fun atmosphere!!

    (5)

  • Andrew L.

    Oh geez if you are like that little japanese man who can eat 435324 hot dogs, then this is surely the place to check out. It's all you can eat specializing in the meat department. The food is definitely good but make sure you go on an empty stomach because it's not worth it if you only have 1 plate.

    (5)

  • Jeannie C.

    Fun, cool and good food. Great place to take teenagers who don't really want to go to diner with you anyway. They get caught up in the fun. One price for all so if kids don't eat too much...it can seem unreasonable. But really worth it.

    (4)

  • Jen K.

    I was just reading through the reviews that came before mine and was surprised to see so many unhappy people. It sounds like perhaps their experiences were isolated and hopefully the exception versus the rule. I love the funky, open atmosphere of the restaurant and the fact that you can select exactly what you want in your stir fry - something key for a picky eater such as myself. The wait time for your food can sometimes be a little long but it also depends on what time you go. I tend to go around 11:30 or after 1:00 to avoid the biggest crowd and it's worked pretty well to this point. I would like to point out however, that while Fire and Ice is great - it's almost a sure thing that you are going to carry the stir fry smell with you for the rest of the day as it seeps into your clothes! Great place though. Highly recommend.

    (4)

  • Susan J.

    Fun, inventive food in a fun, inventive atmosphere. Fire & Ice is much more reasonable for lunch, considering it's the same all-you-can-eat grilled pasta, veggies, and meat for twice the price at dinner. A colorful place for families with children or a group of friends looking for something different. If you are a vegetarian be sure to let them know and they will use a seperate grill.

    (4)

  • Michael G.

    This place has an awesome deal for lunch! All you can eat Mongolian BBQ with a salad bar for basically $10 per person. They have a great selection of meats and sauces, which they quickly grill and bring to your table after you select the food you want from the bar. The salad bar is also extensive, and you will go home stuffed. The only thing that's lacking is the slightly funky decor, but it demonstrates that the place is lively and fun.

    (4)

  • Brenden L.

    The concept of this place is awesome but unfortunately the restaurant itself can be pretty average. The assortment of food and sauces is very impressive and has the potential to be very good but the cooks do usually overcook your dishes. Another thing, all the waiters do is bring drinks and it still takes a long time to get refills which shouldn't happen since they have little to no food responsibilities. The prices have also gone up in the past couple years. If you go, go for lunch when it's not quite as pricey, it is not worth the ridiculous dinner prices. Check out the Sunday brunch too which is actually pretty damn good.

    (3)

  • Jennifer S.

    i wish there was an option for ZERO stars. i will start by saying my horrible experience at this restaurant is the only reason i even signed up for yelp, to let everyone know that this place is dirty, dated, unprofessional, and frankly, disgusting. we came to fire and ice, boston, for lunch. the chefs were complete jerks. when i told one of them i was allergic to shellfish, he decided to ignore me and said "you should just get a new order". offended, i went to make a salad. the cucumbers tasted like chemicals. the waiter was trying his hardest but was not able to accomodate our drink orders, or anything mundane such as giving us straws with our drinks. the manager walked past us probably once every five minutes, yet never bothered to ask us how our meal was or even give us the time of day. the chefs were hugging girls who were ordering food and seemed more pre-occupied with getting the girls phone numbers than serving us professionally. i understand not everyone has to be professional, but this is the back bay of boston, every resturaunt in the area is full of courteous and respectful staff members. i will NEVER return to this resturaunt again. my date ordered a seltzer water and recieved a tonic water instead. its just the first time i have ever seen every aspect of my entire dining experience be completely negative. do not be convinced by anyone who writes a good review on this site. i eat out almost every night, and this was hands down the most terrible place ive ever been to. after leavingmy date and i were both completely nauseus and felt like throwing up.

    (1)

  • Heather Q.

    If I wanted to create my own stir-fries, I'd cook at home. Fire & Ice is good to keep in mind if you have a large group and need to be able to please everyone. The novelty of it might impress your guests, but it can backfire, if like me, they eat out so they don't have to make decisions about ingredients.

    (2)

  • Kathleen T.

    Personally I think it is a bit overrated. While it is nice to see them cook the food infront of me, I can get the same effect at home. While the experience and atmosphere are fun and though the food is great, it is a bit pricey for the college budget unless it is a special occasion.

    (3)

  • Ruth P.

    Fire & Ice is a fun concept... you pick your own veggies, meats, and sauces and the chef cooks it all up for you. However, everytime I come here I realize that there is a reason why I am not a chef, and why I generally go to restaurants where someone else plans the ingredients of each dish for me.... My favorite flavors, while great seperately, are often not as good when all mixed together..... :-( Regardless, this is a fun place to go with a big group . The wait used to be CRAZY long when it just opened up, but I imagine its less insane right now. Also as someone else said - they will cook your vegetarian food on a veggie-only part of the grill which makes vegetarians happy! :-)

    (4)

  • Rico M.

    I love Fire+Ice restaurants, and this one does the same thing food-wise. My only thing is that this particular one doesn't hit the same pleasure center in my brain like the one in Cambridge. Probably this is only because I have many fond memories and my first experience at Fire+Ice. Actually, for a while it was a tradition to go to Fire+Ice and then attend a Blue Man Group show... so that's where my happy recollections come from. And I agree with those who have also reviewed this place, it's not necessarily about the food (although it is good)... it's more about the experience.

    (4)

  • R. M.

    Wow, it's like eating in a college dorm. The muzak is too loud, the tables are really close together, the decor tries really really hard to be "festive", and the food is basically different combinations of stir fry (where you choose the ingredients). Lots of forced humor from the cooks. They try so hard, it's painful to listen to. The big plus of eating here is the ability to strictly control what ingredients go into your food.

    (2)

  • Jeannie D.

    I have been to this restaurant a few times and it was pretty good, but the last time didn't go so well. If you are a college student, or at least look young and have your old college ID, then you can go on Monday nights and do the buffet for $10. That's a pretty good deal. Well, the gazillion college students around Boston thought the same. We came on a Monday night at 7pm with a party of 4 and we made the worst mistake ever....we didn't make a reservation. We got there and they told us that it would be a 1.5 hour wait and that they would text us when our table is ready. Even though 1.5 hours is a very long time, we just said okay and decided to shop around Newbury. We came back a little before 1.5 hours and asked about the status of our table and they said it could take a little longer because they overbooked themselves. Sigh. It was really cold outside so we just sat at the bar to and waited. We were just being really hopeful because it's already been so long so we should be going up soon, right? Wrong. We were the LAST people to go upstairs to the grill around 9:45. ABSOLUTE LAST. Why? We have a good idea why. While waiting we saw the hostesses calling out names about twice and when no one answered, then they would go to the next one. We saw them go through 3 names pretty fast. I'm pretty sure they don't actually text you if you're table is ready.....and we were very sure we weren't the last people coming in without a reservation..... ughhhhhhh. They should fix up their system. Anyways. Food. They have a small buffet area but we were okay with that because you can mix a lot of things to make different dishes with their large selection of sauces. The burgers are really good. The grillers are really funny men that try to let you have fun such as letting you throw your cheese onto your patty and watching you miss miserably lmfao. Unfortunately because of the place being overcrowded, we were only able to get 2 dishes before the grill closed at 11pm.... Conclusion: This is a good place for a good and fun lunch or dinner but don't go on Monday nights where you might have to wait for 2.75 hours for dinner and only eat 2 plates for a buffet.

    (2)

  • Lynn J.

    I returned for a FRIDAY NIGHT, and found my service FUN & FLAWLESS! FOOD: All You C.an Eat...Everything... Meat, Fish, Vegetables, Fruit, Bread, Rice. Make a stir-fry, a burger, a burrito, or all 3! SERVICE: Our waitress checked back with us every other time she passed by, so we wanted for absolutely nothing. Our cooks let us do a Cheese Toss at the grill, offering us a Free Desert if it landed on our burger. They joked with us all & the cooking time flew by. NOTE: We did not know where to stand at the grill. Should we stand at the beginning? Is it a line? Eventually, a staff member guided us to the middle. I saw MANY customers struggling uncomfortably with this. SUGGESTION: Post a SIGN at the grill entrance, encouraging customers to join the circle anywhere. THE DEAL: Since it's All You Can Eat, LUNCH is the BEST DEAL, as it's cheaper. BUT...I don't think the Lunch atmosphere is as much fun as the dinner one.

    (4)

  • Tracy B.

    Want to love this place but every time I seem to go there is some drama... so we go on a random tues night... The place seemed empty, Ooh except for the teenage party of 150 that walked in RIGHT WHEN WE GOT THERE... Other than this huge party there was only like 5 other tables... I was soo bummed.. Although we were over in the corner in our own private little area, but it took 35 minutes to make a plate each time that was very frustrating... Mike was our waiter & OMG - is he an experience... I was half molested, Kissed & yelled at for not giving him my # on several occassions and I imagine his whole ploy was to try to spoil the fat chick in compiments assuming I dont get them from other people for a good tip, but that didnt work for me and after a while he started to teeter on Obnoxious... He was def a laugh & enjoyed him but it was old FAST... We realized as we were on our 2nd place that the appeal of the place was kinda over for us & we prolly wont be back for a while... It always sounds great but then you get there & are like, Ugh... same old same old... Drinks are that fabulous, and the price for what you get I mean if you make 10 plates then its worth it, but to just eat 2 plates for me Id rather go elsewhere... Ooh Fire & Ice I wanted to soo love you so much more, but unfortunatley I think we must part ways for some time!

    (2)

  • Frankie T.

    The experience overall was pretty cool. Very different which made it fun, especially for New Years Eve. Everything would've been perfect if our waitress wasn't so rude... I made reservations a month in advance. We had to wait 30 minutes regardless, then when we got seated we explained how 2 of us were going to have apps and 2 of us were going to have dinner. She told us if that were the case then she'd have to move us downstairs in the lounge (even though I made reservations?) she ended up talking to "management" and they said it was okay. She continued to come over to our table while we were eating telling us to be careful about sharing apps and plates because if "management" saw we'd be moved downstairs. She ruined the experience completely. Not to mention she charged us for 3 dinners at the end anyways! We did have a nice fella named Mike that helped us out a little, ask for him! If we had him from the start the night would've been perfect. Definitely iffy about going back.

    (2)

  • George N.

    Despite the long hour and a half wait on a Monday evening, it's a good place to have dinner or lunch. You can give them your number and they'll text you when a table opens up. The food was delicious and there's plenty of options for everyone. Staff are friendly and nice, they even try to help with certain individual requests. Ie. if certain sauces runout, I've had people who have stopped what they were doing and make it a priority or at least make efforts to try and get it refilled. The effort is there and it shows or at least in my experience. A couple minor complaints I would have is that the lighting was pretty dim. But not too dim to not be able to see the food that I'm eating. Though I can't remember if I felt that way or not last time I was there. Noise volume is a bit loud but I guess it's at a normal level like many other restaurants. I remember catching a good 70-80% of the conversation with the occasional voice-raising. My friend didn't sound very faint though. But the restaurant was pretty full at the time when we went to be fair. Food was terrific overall, even though we had to wait for a while, which I didn't mind, I recommend it's best to go at a less busy time to avoid the crowds. I think Mondays are usually crowded with the college student discounts.

    (4)

  • Steven P.

    Though the staff cringes at the mention of the word "buffet," Fire and Ice is, in fact, a buffet. And though many of the signature sauces taste similar (to me at least) the buffet selections all appear fresh and well-stocked. The gimmick here, of course, is you select your ingredients raw and watch as the chefs fry them up before your eyes while you stand in a circle with your fellow diners. The experience is fun at first, but quickly loses its charm as you gaze upon the juices from your neighbor's unsettling concoction oozing into your own more carefully selected culinary masterpiece. I believe the fine art of cooking and food preparation is sometimes best kept behind the kitchen door. Yet the food is quite good. The soup was near homemade, and the Caesar salad crispy. On this visit, we made it in just in time as a big crowd arrived off the street as we sat with our meal. The atmosphere went from trendy and pleasant to loud, noisy and frenetic in a heartbeat. The chefs had a tough time keeping pace. But overall, it was enjoyable. And I'm pleased we were there for the less expensive lunch prices, too.

    (3)

  • U N.

    Recommended for plant-based vegans. (Can't speak to anyone else.). Ample vegetables that no one will insist that you cook. A half dozen vegan sauces : sweet, spicy (by Boston standards, not California, Arizona, etc). $20 at dinner for a couple of plates of generic vegetables may not be a bargain, but if you're with other people...

    (4)

  • Lisa R.

    Just go! It's an experience to be had. Do not order any mix alcoholic beverages they are watered down possibly to make up for all the food you are eating at one low price!

    (4)

  • Rosy T.

    First time at Fire + iCE and I must say I enjoyed every minute of my time there! The waitress was so sweet and attentive, she did a great job being my first time there she explained all that I needed to know. The cooks were kind ass well sharing a smile which brings comfort to a customer like myself. I will be back to create more delicious plates with more to share! Great experience !

    (5)

  • Lauren E.

    I want to preface this review by saying that I received a complimentary meal courtesy if Fire & Ice (and have not been paid to write this review - all opinions are my own). I had been disappointed in recent experiences, but continued to return because I really wanted to like this place. Since my last trip to Fire & Ice, the restaurant seemed a lot cleaner and organized. Our waiter was attentive and took the time to explain to us the recent improvements to the restaurant. Last time I went, I did not like the variety of sauces available - nothing spicy. This time there was a variety of sauces ranging from mild to hot, which I appreciated. In addition, they've added a couple of flavor oils and spices which you can add to your food before bringing up to the grill. I also noticed one of the selections was Cajun chicken, so it was nice to see something different in the meat section. The tortillas were cold, now you have the option of heating them up at the grill. Instead of being by the rice, the tortillas are now randomly placed by the food stations wrapped in foil - not sure why. Fire & Ice also offers unlimited soup, but I did not have a chance to try it. My food did come back somewhat greasy, but I loved the flavor of everything blended together: Cajun chicken, sweet hot chili sauce and some hot oil on pasta. Hoping to go back someday to get the same combo!

    (4)

  • Rula N.

    Never been to a restaurant where you literally cool your own food. First time experience was a little confusing but then pretty interesting. The servers will bring your food to the kitchen instead of on the main grill with everybody else's food if you have any food allergies or religious practices. Overall, I would definitely go back-- unlimited food for 15.99 on a Monday afternoon. Not bad. I would def go back!

    (3)

  • Carly L.

    Hm... mixed feelings about this place. It is def not your mall mongolian bbq. Great selections of meat, seafood, sides and sauces. Short staffed but they really tried hard to be attentive. I would recommend going during lunch time. Cheaper and less crowd. If you don't like eating in dark ambiance ( I COULD NOT SEE MY FOOD) or ..bar like environment, this is not the place for you. It was a fun experience but not sure if I will be back.

    (3)

  • Ashley L.

    This place has a fun atmosphere and is great for groups. College Night is Monday and it's only $11 a person for all you can eat! You go to different stations and create your own combinations, then bring them to the grill to be cooked. You can even make a pizza. You can choose from meats, veggies, pasta, fish etc... Our server also asked if any of us were vegan or had food allergies. They had a large, interesting mixed drink list and there is a bar downstairs. If you come here be prepared for music and fun. The grill can take a while depending on what you get, and you should do a bunch of small portions so you get to try everything.

    (4)

  • Tulan K.

    I am big fan though my friend and all dont like it that much. I love it and they have some great choices in veggies , pasta, meat and sauces. The brunch is the best and i love this place, Try it and you might love it too. i always get buy 1 app get 1 free as rewards member. and free dinners on birthdays and free apps if u check in with yelp. cant go wrong

    (5)

  • Kay G.

    Fire and ice is nice to try and see what all the fuss is about, but it's nothing more than glorified stir fry... The sweet thai chili wings are a god send though

    (3)

  • MacKenzie P.

    Grill was unfriendly, food was good, waiter was funny but kept pushing me to join some club I had no interest in even while I was eating!

    (3)

  • Missa L.

    This is a great place to bring a big group of friends, especially if some of them are picky, since everyone gets to build their own dishes. Service was a little slow (especially when it came to getting seated- we waited for quite a while despite having a reservation), but the server we had was very nice and even went out of her way to provide special service to one of our party members, who has to have her food prepared separately due to a gluten allergy. Overall, I'd definitely bring another large party here again!

    (3)

  • Paul P.

    My family and I went in based on the reviews but had sticker shock when I got the bill. We had 2 adults and 4 children ages 0.8, 2, 9, and 11. First of all, there brunch pricing on Sunday which wasn't explained to us upon being seated. When we finally figured it out, the brunch selections were ending in 5 minutes. Upon finishing our meal, they asked if we wanted dessert so we ordered 4 ice creams. When I got the bill, my jaw dropped. They charged me for 3 adult prices $15.99 each, and 3 child meals. Child prices are 11 and under. To top it off, the 4 ice creams added an additional $20 to the bill. It's a good thing I only asked for waters instead of sodas. How do you charge patrons for brunch pricing but not provide the benefits? My infant was sleeping the whole time so how do you charge him for eating. Lastly, why not include dessert in this pricing? I am appalled by being overcharged to the extreme. Their saving grace is that their cooks were friendly and entertaining. Their hosts and my server - not so much. I will not recommend this place to anyone nor return. Be careful.

    (1)

  • Robert H.

    We had a group of 12, and we wanted to find a 'fun' place to eat. We had been given the idea of eating at Fire + Ice from several people. I was surprised that the first reservation I was able to secure was for 8pm. Even more shocked when we got there and the restaurant was half empty! The idea is great (and its good for people who may have picky eaters). You go up to a salad bar type area and pick your protein, pick your veggies and pick your sauce. Then, you take it to the big Mongolian grill and they cook it for you. It's kind of like a show. People have fun. Some disappointing things - they have soup up but the bar. The soup of the day was chicken & sausage. I opened it up to get some, and it was all dried up like the soup had been sitting there for days (no joke)! Also, the service was just okay. We didn't see our server much. A bunch of people in the group ordered Mojitos, and they were disappointingly sweet. They also didn't seem to have been shaken or stirred as there was sugar at the bottom of the glass. The food itself was good - they even have hamburgers for those picky eaters in any group!

    (3)

  • John C.

    A very fun place. We had a ball. Our servers were excellent and the cooks were a lot of fun. Cant wait to go back

    (4)

  • A. D.

    The selection on fish is actually good...unfortunately they overcook everything . As to meats, most are very cheap cuts, and some were actually frozen. And, again, the cooks tend to overcook everything.

    (2)

  • Tanya Y.

    FIRE = Huge round grill upstairs ICE = All the booze! And uh. The ice surrounding the food items keeping it cold I've been here several times: the more I come here, the more reasons I find to not to in the future. Food is served in a buffet-manner: You are able to pick out what you want from meats, seafood, vegetables, noodles, fruits, sauces and spices. The sauces range from sweet to spicy to somewhere in between, with little cups lingering to sample them before having the chefs mix it all in for you. You are allowed one bowl each time you go up. After you're satisfied with your selection, you bring it up to the massive grill area, stand, wait, and watch as your food is prepared by the chefs. PROS: - Great place to come to if you're with a larger group. It's always entertaining to see what the chefs are going to do to prepare the food. They're particularly fancy with hamburger buns. - For birthdays, they'll make everyone around the grill sing happy birthday to you. Consequence: No singing? No food. - Also, for birthdays, they'll occasionally let the birthday guy/girl behind the grill to cook. - College kids get an awesome discount on Monday nights for $9.95. Bring your ID! - Great alcohol selection. Don't see what you want on the menu? No worries, more likely than not, they can whip it up. My friends ordered both the Fire Bowl and the Ice bowl which they enjoyed - While waiting, they can shoot you a text to alert when the table is ready. - The ability to customize what you eat is pretty awesome. I always stock up on the seafood: more expensive! - If you're a vegetarian/vegan or have a food allergy, tell the chefs, and they'll bring it to the back where they will cook it for you. - After you're done with your plate, leave it on the table. By the time you get back from round 2 (or 3!), it should be gone. - Our waiter was very attentive, was seen often, and made sure that we were happy with everything. CONS: - The wait can be crazy long! Even with a reservation for a designated time, there's still limited seating space, and therefore, you can be waiting for a while: Example, we had a reservation for 8:00 and didnt get seated until 8:30. - The waiting area, downstairs, is awful. A lot of the tables/chairs were taken up, and people were found cluttered near the doorway either standing or sitting awkwardly on the floor - Parking, like anywhere else in the city, is awful. I happened to be in luck and found a spot right outside of Fire and Ice - The salad area and salad dressing selection is pretty weak. - If it's not a Monday night, and you're not a college student, paying $17 is a bit too pricey for the quality of food you're receiving - Watching the chefs scrape all the gunk from the grill, then spraying it with tons of oil, as well as watching a guy remove the dirty dishes without gloves, gives me the heebie-jeebies. - There is no guarantee that whatever food you choose will still remain yours by the time it's finished cooking! I've found stray pieces of pepper and missing pieces of bacon from my meal! - There is also no guarantee that your food will get cooked to perfection. When I got back to my seat after waiting for 10 minutes at the grill, my potatoes tasted far from being done. - They automatically add on an 18% gratuity to your bill if you have a large party. - The seating is so cramped! Each person would have to weigh like, 110lbs to fit comfortably in the area we were in - which is impossible after eating so much at Fire and Ice! - Their Fondue plate sucks. Don't get it. SUMMARY For an entertaining night with a good group of people, Fire and Ice is a great place to go to. With enough alcohol in your system, anything can make you feel like you're having the time of your life. Otherwise, save your $17 and go elsewhere, which would leave you with a happy stomach and more money in your wallet.

    (3)

  • Stephanie C.

    I made a reservation at this Fire & Ice a week in advance for a party of 14. I received a call from the manager requesting for us to push our reservation back. We were okay with it. I had followed up throughout the week to make sure our dinner was confirmed for Saturday Night. Upon arriving at fire and ice they did not have our reservation on the books! And said this happens all the time (which I find hard to believe).To prove that I had prior phone calls with the restaurant I showed them my call log of INCOMING calls from them. Regardless, they did nothing for us and was NOT apologetic what so ever. After 45 minutes we compromised with management and sat DOWNSTAIRS upon agreement that we would have a waiter. Our waiter JOSEPH G was TERRIBLE! He would make rude comments to us and basically refuse to serve us the whole time! It got to the point where 2 managers had to tell him we were waiting for him. He said, "Yeah I know" but still took his time to get to us. He worked behind the bar which our table was located right infront of so we could see him clearly the whole time. We noticed after managers said that he took the time to converse with colleagues before coming over. The female assistant manager was also not friendly and was giving us a hard time. Everyone in our party made a comment about how she was rude the whole time and was not even trying to help make the situation any better. Management continued to give us a hard time by making us each have our own bar tab. Instead of putting it all on one bill. Not only that they had management FOLLOW US throughout the night. From our table, to picking out food, to the grill station which i thought was a little ridiculous. When it came time to paying for the bill we request Joseph G to take off the gratuity since we wanted to leave cash. He agreed. But then on the bill it shows that he STILL INCLUDED gratuity for himself ON TOP of the cash we left on the table!!!!!!!!!!! VERY POOR SERVICE! I RECOMMEND EVERYONE TO DOUBLE CHECK THEIR BILL IF THEY CHOOSE TO GO HERE. But overall, I recommend to not come here at all.

    (1)

  • Jody G.

    If I could give this place a 1/2 star I would. Have not been here in at least 15 years. I thought it would be fun to take kids. Way overcrowded, club music blaring, bathrooms disgusting and duck taped, sitting next to dish washing station, waited way too long for food to get cooked, kids' meat was burnt, said no cheese 3 times and they added cheese, I could keep going...such a disappointment. This used to be such a great place. Definitely has gone way downhill. Will never go back again.

    (1)

  • John O.

    Brenda is the best waitress and was so helpful... Blended in so well with the fun ambiance at Fire Ice Boston. I haven't visited in a while but now will def do so soon. Request Brenda!!!! TLC

    (5)

  • Matthew C.

    Do people just like to find something to complain about on here. How can this place get a 1 or 2 star? For those of you who don't know, Fire and Ice is a place where you pick your own ingredients, you pick a sauce and they cook the food for you on a circular grill. It is essentially creating your own stir fry. Most of the complaints here say that you should have advice on which sauce goes good with whatever you eat but apparently these people don't have a mind of their own. This is all you can eat. If you don't like what you picked then go back up again. Recently I brought my cousin here. He's the kind of picky eater who doesn't like ketchup, mustard, mayo, any kind of steak/stir fry sauce, etc. He paid $9.99 for his meal and got two quality cheeseburgers, some steak, some salmon and some mussells. If anyone can complain about that much food for $9.99 then they are crazy. I've never been for pizza but I assume it's great. The brunch on Sunday is amazing. A little more expensive but you can do breakfast with the normal lunch. They add fruits and you create your own crepes, omelets and pancakes. My only complaints are high beer prices and the discontinuation of fried banana peppers. They were amazing. I even plan on going today.

    (5)

  • Chris M.

    om nom nom. I love going here for lunch (before 4pm). I can get chicken, I can get rice, I can get spicy, and I can get as much as i want. I don't mind the bits of things that i get on accident from adjacent patrons selections. sure i wanted that carrot! The boston site has self serve rice and tortillas (which isn't really explained), I prefer at Harvard where they bring some to you. I feel for the lunch price i get my bang for my buck. (slightly cheep now a days.... a mortgage will do that to you). One thing I'd like to know...being a fat american.. is when the salad bar has ranch there (they rotate the dressing...).... i could be like that one girl from MTV and bring my own bottle in a messenger bag... but i'm not that desperate... and i don't mind eating a pile of dry croutons.

    (3)

  • Jenna S.

    Big selection, and pretty accommodating of food allergies/vegans/vegetarians, however the storage of meats is questionable. They have them laying in bowls on ice, but who knows how long they've been there? I've heard a couple reports of (not technically diagnosed but similar symptoms of) food poisoning after eating here, and it sounds like some of the other reviews have heard or experienced the same. Most of the staff is friendly, and it is a good atmosphere (besides the décor being pretty tacky) but I likely won't be back.

    (3)

  • Khoa N.

    What a disappointing brunch. But what did I expect? The few times I've visited Fire&Ice, it was never spectacular. Maybe except the time I went for the very first time in the 9th grade. That did wow me. So awesome that you can pick your own food and have someone cook it for you. But wait, I pick my food, my sauces, and all they do is throw it on the grill -ALL of my sauce bowl, doesn't matter if it's too much or not. So in the end, I'm the responsible one for cooking my food. Therefore, the awful taste of my dish is entirely on me, not the chef. And I'm paying for it. So if you want a nice dinner, save yourself the trip. Save yourself some time hustling through the crowd with your overfilled bowls of ingredients, save your stomach from growling as you eye your dish sizzle away on the giant grill while the cooks seem ever so slow as they move around the circle, and save your clothes and hair from the smoky smell of the grill. If you want a fun/different experience, I guess you can always try. P.S. The service I had today was horrible. The hostess sat us down saying someone will be right with us for drinks. No one came by for the longest time. So we went to get our food. I asked for water once we got back and the waitress told me that usually they take drink orders before we get the food. Oh I know. But no one was there, and now she managed to make us seem like savages who couldn't wait for eat.

    (2)

  • Erin T.

    This restaurant was recommended to us by our "bike-taxi" and when we arrived, there was an hour wait for the dining room. Since we were starving and weren't sure where else to get food, we agreed to be seated in the bar and serve ourselves by walking upstairs to get our food and then bringing it downstairs. This is sounded okay until we realized not only did we have to pick up our food upstairs, we also had to create our food there also. This might have been okay for my husband and I but we had our three children (2, 6, & 9). So this meant many, many, trips with the kids up and down the stairs. On our first trip upstairs, I found the dining room to have an over abundance of empty seats available. When I inquired why there was an hour wait despite the empty seats, they said they didn't have enough servers. (Background info here: Memorial Day, 70 degree sunny weather following two weeks of pouring rain, Downtown Boston) "What? You only have 4 servers???" I then asked if we could eat server-free upstairs instead of at the bar, I was told "no." I figured this would help alleviate some of the trips up two flights of stairs to feed the kiddos and with our potty-training 2yo. Oh well! As another reviewer mentioned, the problem with this food I that you essentially have to create it yourself. Instead of getting tried and tested food off a menu, you are doing the creating and hoping for a good meal. In my case, it was a serious (very serious) fail. We walked around Boston all morning and worked up quite the appetites but our lackluster food creations really didn't really hit the spot. The restaurant is "all you can eat" so you can try over and over (and over) again to get the perfect creation...if you have the time and patience. The lunch prices (5.99 kids-no charge for the 2yo-and 9.99 adults) were pretty reasonable. What would have made this a much better experience? 1) If we could have sat in the main dining room with a waiter, 2) If we had proper instructions on what exactly we were supposed to do with our food selections and how it would eventually be cooked and potentially served (supposedly they have sub rolls, hamburger buns, pizza, etc. for even more variety) 3) if we didn't have the kids and could experiment freely without being rushed. 4) if we weren't over hungry to begin with. Not sure I'd try it again. But, we'll see:)

    (2)

  • Evelyn H.

    This place is really more to have a good time with a group of people than the food itself. The concept is different, you get to choose from a selection of the food you want with sauces, then walk up to an open kitchen where the cooks cook it for you. It is nothing special and the food is mediocre at best. Sometimes they'll over cook it. For the brunch they did have a good selection of ingredients for pancakes and omelets, I wouldn't mind going back just for that. I had a beer and my friend had the sangria, she said the sangria was good and ordered a new one. Their drink menus looked good and I saw them making a few while waiting for my friend down at the bar. Most of the staff was friendly, we had a good and friendly waiter. Some weren't helpful and if you haven't been here before, it can get confusing. If you're looking for good food, don't go hear. It is a great place for a couple of people to have fun, but the food is just okay.

    (3)

  • Miguel E.

    You must be joking! So this review is solely for the bar area. The place is horrible, the TVs have black splotches, the AC doesn't work in the Summer, the heat doesn't work in the Winter, and there are so many tables in front of the bar it takes forever to get a drink. Speaking of which, the main reason my group of friends went there was for its proximity to work and $2 beer. So now the beer price has gone up to $4.50 for Rolling Rock??!!!! I won't be heading there again. With beer prices that are more expensive than places that actually have character, there's no reason to return.

    (1)

  • Timothy S.

    I went on a Wednesday, and the restaurant was pretty empty, so they were extremely attentive to us. I thought that the food selection was great, though they did overcook the chicken (which I'm not surprised by). The idea is novel, the food is decent, but the price is a little steep.

    (4)

  • Tim D.

    The GM and owner responded to me personally. I appreciate their efforts and at bare minimum that shows management cares about customer experience., which is more than alot of restaurants.

    (4)

  • Joshua S.

    If you want good food and all you can eat go to brunch. The best thing about this place is you can pretty much make everything how you want it. The drinks are free refills. I have never had a bad meal at brunch. I can't speak for anything other then brunch. The only downside of this place is some times it gets crowed and the line can get long. Also if you are going there with people there has ro be more then half the people entering at the same time

    (4)

  • Tom D.

    2 dollar 20 oz beers? Yes SIR.

    (4)

  • Darby S.

    I've been to this place a handful of times (usually before a Sox game) and have never been disappointed. There have been a couple of instances where they needed to restock their food, but for the most part there is plenty of variety. Their drinks are great, and the atmosphere is fun. The chefs were funny and posed for pictures with patrons waiting for their food. Since it's basically self-serve with the exception of drinks, sometimes it's hard to flag your waiter down. Overall good experience!

    (4)

  • Sara L.

    I visited this restaurant with a group of friends yesterday. There were 12 of us, so we made a reservation. Even though we arrived on time (in fact early) for our reservation, they did not seat us until over 45 minutes later. The people working the hostess booth were rude, condescending, and were not helpful at all when we asked why we weren't being seated. In fact, about 20 minutes before we were seated, one of the hostesses came up to us and yelled at our group that it would take five minutes in a very curt manner. After being seated, the food was ok I suppose. The chefs are quite entertaining and interact with the guests, which is nice, but the food was on par with my school's dining hall. Their selection of meats and veggies is ok, and it was somewhat tasty, but I don't think it was worth the dinner price nor having to deal with the excessive wait time and rude staff. I don't think I will return.

    (1)

  • Heather C.

    I came here with 3 friends for a reservation at 3pm on a Saturday. The place was a complete zoo. I'm not sure if the cooks were training or what, but it seemed like everyone there was lost and confused. It took us close to 1 hour for our food to get cooked. Very, very unorganized. I ended up only going up once because the lines were just way too long. There were plenty of empty tables, it was just that the cooks and managers just couldn't handle it.. I saw them screw up a lot of people's orders. They weren't asking for the type of cheese on burgers. They were rude (probably bc they were so overwhelmed) and the experience was not fun at all - the cooks are typically laughing and having a ball. They handed me my burger then after I touched it they took it away without asking and gave it to some random person. I had to get another burger and bring it up and wait again. Food was very overlooked. This is for one experience. I typically love it here but haven't been in a while. New management or an off day, who knows.

    (2)

  • Alee G.

    This place is more about the experience than it is about the food. It's perfect for large parties (6+). It's buffet style. You grab a bowl, visit each station and pick out what you want. All the food is raw. When you're done, you head over to the sauce station, and pick from7+ sauces. My fav. is the sweet chili sauce. After that you head over to the huge circular grill in the center of the room. One of the cooks will grab your food and cook it right in front of you! The process is pretty quick, usually no longer than 5 to 10 minutes. Once it's done, they hand your food to you on a plate and you can head over to your table to chow down. And you repeat this process as many times as you'd like :-) As I stated before, the food isn't amazing, but it's a fun place to go being that it's so interactive. So, if you want decent food and a fun experience, Fire & Ice is the perfect place to go to.

    (3)

  • Alicia S.

    We have been there many times including sitting in the bar for hours. Our waiter was the best we've had that we had to talk to the manager. The waiter was awesome with giving me a drink that I liked which is hard to do. The food is good but I wish their teriyaki sauce was better; it lacks flavor. We went again with my mom, son, and husband. We had an awesome waitress named Brittany she was amazing and we told her. I hate when managers don't really care what you say about how great their service was I would be excited if it was me. The food was good

    (4)

  • Ave H.

    I LOVE Fire & Ice. I love the ability to customize my dish (although I tend t always get some variation of the same dish), and it always feels a bit like a fun experiment. This is not to say it is without flaws - service is lackluster, they can get easily overwhelmed by crowds, and the acoustics are terrible (make an already loud environment ten times louder than in needs to be) . However the unique experience they offer partially makes up for these weaker points which at more traditional establishments would be deal breakers. The compiling of ingredients is self serve - separate buffets with uncooked meats, veggies, and pastas alongside stations for burgers and salads (and I think I saw an ice cream bar?). You walk around the buffets with a bowl, putting together your meal. Then you go to the sauce section where you can mix, taste, and select your meals sauce. The meals are cooked in the center of the area in front of everyone, which provides for some excellent entertainment (but can also get old pretty quickly when you have a long wait). If you get the all you can eat option you can't take home the left overs so be sure you can finish what you get. They have entree options but honestly I've never even looked at them. I wouldn't come here for a traditional dinner. Their cocktails are OK - they taste good but are extremely weak.

    (3)

  • Mike J.

    This is my first yelp. I love food and I love dining. Tonight was the worst dining experience of my life. Dining is a social experience, is it not? Heads up to any one considering Fire and Ice for such an occasion - stop - go elsewhere. Fire and Ice is buffet style which is cool but then you need to stand around a middle-place grill and watch your food be cooked. You will be surrounded for 25 minutes by other miserable people who simply want to go back to their tables and talk to your friends. We had 11 people here for three hours for a bachelor party and on average, had 4 people sitting at the table at a time. Also, drink service was few, far between, and forgotten often. Thw groom also got cut off because he was sitting at the table by himself....while everyone else was stuck in the miserable line. Do yourselves a favor and go to McDonald's.

    (1)

  • Mabel Y.

    This place is birthday and bachelorette party central. It's great for HUGE groups. I was there with a group of 20+ people and the "cooking" process is a great ice breaker by giving people a chance to mingle. But why is it called fire and ice? I get the fire part. Where is the ice? The food was ok. My only tip is make sure you DO NOT put your sauce on your ingredients. The guys on the grill will yell at you that your food will burn, ignore your food as it is cooking and hand you a plate of char.

    (3)

  • Robert P.

    So, here we are on a Sunday! Showed up for the brunch at 11am with 30 people prior to a Blue Man Group Boston show. They took us in after a few minutes which was impressive, prices are really good at $15.99 for all you can eat, oh and $5.99 for kids. So many choices for any appetite and food choice, vegan, meat eaters, any kind of fish, you name it. Service was excellent and good was average. It is a twist on the Korean BBQ of California! A great place to bring kids as well, loud music playing so you don't need them to be too quiet. Overall a four star place! Good for groups of any size.

    (4)

  • Tyler R.

    I came here for school event. It was a large group and they were very accommodating. Cici was our waitress and she was amazing. She was there at just the right time but not too persistent. We ordered dirty martinis which were good. Not the best I've had but they passed with a B average. The food was interesting. It's Mongolian style. You have to choose everything yourself and then they cook them, so if your not good with choosing ingredients that "pair" this could be a disaster. They also gave the options of making burgers or pizzas. My major complaint is that I'm a vegetarian and I witnessed them twice mixing someone else's meat into my vegetarian selections. This can happen pretty easily because it is all cooked on a huge 8 ft hot plate. It was not vegetarian friendly if you are a strict vegetarian. I did also find allot of the sauces were very salty. I wouldn't go back but I would say it's probably great for a meat eater. Oh yeah, it's all you can eat too for 13$ so enjoy!

    (3)

  • Bob L.

    Are you serious??!! We were here on 10/13 @ 1pm. Horrible service. Waited at grill for 20 mins and there were so few cooks that my food burned! Had to recook. After 35 mins, finally able to start eating. Ordered a coffee and they were out of sugar! How can a Restaraunt seriously have the gall to tell a customer that they are out of sugar?? Hello?? Ever hear of a grocery store? Absurd.

    (1)

  • Junior T.

    Not my first time at a Fire and Ice, but my first time at this Fire and Ice. I set a reservation and came here with a group of 8 and was met by a hostess expecting me. Quickly seated, met the spectacular waiter and was quick to eat. The burgers are probably the best part, I don't know why but that's the first item I went to, then tried seafood, not the best but for those who like seafood, there is a variety. A lot of meats, pasta, rice and soup, and a salad bar. I would give four stars, although a Pina Colada I ordered was pretty basic and made with pre made concentrate and ice, instead of natural coconut cream/milk and pineapple juice. The ice cream was basic, I would know I work at a ice cream shop; but the ice cream bar was enough to make you forget about the basic ice cream. Was even charged the cheaper lunch price instead of dinner price even though I got there 15 minutes before dinner started. To summarize, this location is a good place to go with a group of friends or maybe even a date, there is a large range of food and the staff is friendly, the chef sometimes perform cool tricks and kids can always go; I'd visit again soon.

    (3)

  • Andrea H.

    After coming back recently for another try, I was delightfully surprised by the new additions to the place. I saw a few new additions to the items to add to your meal. The sauce selection has been updated with many new options. They've also added some spices, red peppers, lemons, limes, to give your food a little more kick and personality.

    (4)

  • Nicole C.

    I can't say one positive thing about this place. The vibe is wannabe nightclub. Lots of 21st birthday celebrations with the drooling bros to prove it. Relax, guys. This isn't Studio 54 (as much as Fire & Ice would like to think it is). You're eating glorified stir-fry...leave the stilettos at home. I could also do without the worst-of-the-best pop hits assaulting my eardrums. If you aren't interested in conversing with your date, this is your spot. As for the food, it's the McDonald's of Mongolian barbecue. You're responsible for your own concoction, so if it isn't good, there's little room to criticize the restaurant for it. It was well-cooked, nothing too hard or mushy. Just sort of blah, no sauce spicy or flavorful enough for me. And the rice was unmistakably Uncle Ben's instant blend. The ingredients being exposed to God knows what airborne illnesses skeeved me out, as well as the colorful "funky" lighting overhead. They put green light over the greens so it's almost impossible to tell if they're covered with debris, snot, insect carcasses, etc. At no point during my dining experience could I see what I was eating, which was certainly a well-planned strategy on Fire & Ice's part to keep their patrons "in the dark" about what they're really consuming. Our waitress was visibly annoyed to learn that one of the two of us hadn't been there before, so before launching into her dreaded spiel about the "procedure," she asked my dining partner if he was comfortable explaining it to me instead. When she retrieved our plates at the end of the meal, she almost apologetically asked, "Did you enjoy yourselves?" I didn't have it in me to break her heart and give her a piece of my mind. That's what Yelp is for. (Besides, it wasn't her fault.) You're paying for the overhead. If you go back for a second bowl, you're a fatty, so for most people, it just doesn't pay for itself. And don't even bother with the drinks. $18 to share something akin to Hawaiian Punch with no detectable amount of alcohol in it. "Do you want a doggie bag?" No, but I'll take a barf bag. I don't even want my toilet eating this shit.

    (1)

  • John O.

    Decent place, but the lines to get to the grill can get crazy.

    (3)

  • Devon A.

    Fire and Ice is a hit and a miss honestly. The first time I came here I had a burger with a level 3 hot sauce and I loved it. The second time I wasn't satisfied. The food was not cooked that well. But I like the fact it's all you can eat and there is a discount for college students on certain occasions. Plus the cooks cook everything in front of you to ensure there's no tampering with your food. And the selections are okay at best.

    (3)

  • Samuel S.

    My previous experience with Fire + Ice was the one that was in Providence so I knew what this place was going to be like. My friends and I went there yesterday, Saturday June 1st, 2013 and we had a great meal. It's a Mongolian BBQ pit style cooking method so you are suppose to have your sauce in a different bowl as they add it later during the cooking process. You choose all your own ingredients so it's custom to you. What made this place great was Brittney, the waitress we had. She was awesome and I'd definitely would like her as a waitress again if I could. I will say that the place was a bit full. But I didn't mind. Also, the ice cream they had was very good especially on a 80-90 degree day, ^_- People need to understand that this is a self serve food type restaurant.

    (4)

  • Anna C.

    I went on Monday which is college night. It's a pretty good deal to go on this day if you're a college student, it would only cost $9.95 per person if you show them your student ID. I knew it would be crowded so I went on their website and reserved a seat for 2 at 7:30. There wasn't that many people there yet when I got there but after I sat down, a bunch of parties starting coming through. I went up two times to get food. The whole dinner took one hour and most of the time was spent waiting in line waiting for the food to be cooked. If I wasn't in a hurry I wouldn't have minded to go up at least one more time for food or at least to create a nice cream sundae. It would've been a fun experience with a whole bunch of friends but don't expect to be able to eat much food if you don't plan on staying at least two hours.

    (3)

  • Ana Beatriz A.

    After my friends huge rave about how good the food is i was semi disappointed food is just like any other, however the environment and idea is spectacular, its not often seen in most places. Even though the food was average the experience was pretty great. :)

    (4)

  • Hilary T.

    It pains me to say this but I was pretty disappointed in my visit here. I came here 8 years ago with a friend and it was literally THE COOLEST restaurant I had ever been to! I loved it so much I even started referring to it as the "best restaurant in the world." I've been raving about it for years, especially since there were never any near me, which made me want it even more. Granted my first visit was to the other location (not the one I'm reviewing) but still...you expect consistency, right? All I can say is don't bring anyone here if you plan on talking to them. I visited Boston for 24 hours to see a former dance student of mine perform in the Radio City Rockette show, and we went here after the show for dinner. Not only was the music SUPER loud, but it seemed like everyone at every table around us was drunk and screaming! Granted it was a Saturday night, yes I understand that, but this was semi-out of control. I especially don't recommend bringing kids here. At least my former student is 14, so she didn't seem too phased by it, but I certainly didn't appreciate having to shout to be heard. Also, the food wasn't nearly as good as I remembered! I'm still a big fan of the concept - put all your own meat, veggies& sauce together and watch it grill on the world's biggest Hibachi - but it just didn't deliver like I remembered. Maybe I should have gone to the other location, but given other Yelp reviews, it seems like this place has really changed in the last 10 years, which is too bad. It really used to be awesome. And don't go here if you don't like singing Happy Birthday AT LEAST 5-6 times per night, because that's what you're forced to do while standing at the Grill waiting for your food. At least 4 of those people were lying. Really, when I think about it, this place really only deserves 2 Stars. I guess I'm just giving it 3 for the benefit of its legacy in my own head, which I'm still having trouble letting go of...

    (3)

  • Rose D.

    Really cool concept! I wish I was hungrier when I went because I don't think I at $19 worth of food. The chefs at the grill were entertaining and friendly. It was kind of strange that they left the raw meats out for customers to take themselves, made me worry a little bit about cross contamination but everything in your bowl gets cooked so I suppose it's alright. Didn't get appetizers or desserts because it was extra $.

    (3)

  • Nancy H.

    Hap-hap-happy Birfday!!! I got to hear the lovely song about 3-4 times throughout the night. But let's go on with the food review, service is another story. The food was good. Two cuts of beef, three kinds of chicken meat, and other sausage, pasta, and vegetable goods. Gotta go for the meats though, that's where the moolah is at. The sauces are a lot better than the last time I visited, honey garlic all the way! After piling up the beef, cajun marinated chicken and other goods, I went over to the big circle grill and got it all cooked up. Now let's rewind and start from the beginning if you're actually interested in service too. It started with a dose of 40 minute wait for a 6:30pm reservation because of the Vday weekend and birthday party customers. There were servings of pizza and soda for the wait to my surprise. After getting seated we got a second helping of waiting 7 minutes for a server to come greet us at the table, only she wasn't our server yet she took our order, and then waited a total of 10 minutes for our real server to take the order and actually get us drinks. Granted our server was helping out a big group for a birthday party, really Fire+Ice? You guys do birthday parties all the time, yet you can't delegate a server to serve tables while others are busy with a big party? And please tell your servers to not take an order from a table they aren't assigned too. The server never returns and leads to disappoint. Thankfully, after looking very disappointed/bored during the start, the server did a good job checking in with my group about 7 times throughout the night. Nevertheless, this place seems pretty big and hip with the crowds, the atmosphere is very casual, the music is super loud, and you can eat whatever you want, but still I don't think I will be returning because I wasn't impressed with anything. This place is where you go if you have absolutely no idea or can't decide what you and your party want to eat. Oh right, was this time any better than last? A little.

    (3)

  • Rui G.

    i like the shrimps there, but cant find them this Monday. the food is just soso, but the staff there are very fun. nice place for a party with friends.

    (4)

  • Ashley J.

    Fun idea, food is left on grill top way to long and overcooked. DO NOT GET PASTA - it was so overcooked I couldn't chew it, meat pretty over cooked too. If it was executed properly I think it would be a great restaurant but it's honestly not worth it go to one of the other great restaurants in back bay. Service was mediocre, drink tasted like blue kool aid burst, not bad but $20 for blue kool aid that didn't even have a hint of alcohol? No thanks

    (2)

  • Jessica Y.

    Monday nights are college nights. If you flash them your college/university ID, it will only cost $10 per person (half off) for all you can eat. It was crowded when I went tonight at 7pm. Luckily we were seat right away. It's a raw food buffet style where you can load up as much as your white bowl (first round) or aluminum bowl (second or third round) can hold. You get to choose your own sauce to add savory to your selection of food. Then, you bring that bowl over to the round center where the chefs cook your food in front of you. If there are a lot of people, be prepared to watch and wait. A note of caution, your food may get overcooked to being burnt in the process. My salmon and beef were dry by the time I got my food back =( It's probably safer to make a cheeseburger or philly cheesestake. I put extra cheese and mushrooms with mesquite bbq sauce on my burger. Ehhh, that's what I would get for paying $10! The service was quite slow. It took a while to get our refill of water and bill. The staff was friendly despite a crowded night.

    (2)

  • Tigran A.

    I liked the place. Liked the all-you-can eat buffet and its price. Not very busy, clean and friendly. But you need to know what ingredients you need and like in your food, because if you don't, you may end up hating this place for horrible food :) FYI, great fries!

    (4)

  • Sara K.

    Edit: star removed due to getting sick. We showed up several minutes before our reservation and were told they already had given our table away. First time I've lost a table when I'm on time. When they finally got our table ready, we were told they could 'accommodate' us now. Perfect word choice to the already angry couple. If we hasn't had a gift card, we would have walked out. The concept here is cute, but when left to your own devices, you end up with what you are comfortable with instead of going nuts. It would be nice if they left the menu with combination suggestions at the table, or if they posted them around the food area. Food was grilled to the point of being overdone, and you can't taste the sauce, no matter how much you give them. The more food, the more charred grill taste. The initial bowl is HUGE. If you really want your money's worth and to go to the grill several times, don't fill it up all the way. The second-round bowls are much more moderately sized. If you want to visit the grill several times and you're there at peak hours, be prepared to spend several hours there.

    (2)

  • Wesley B.

    Don't waste your time. Food is below average and the whole concept is poorly executed.

    (1)

  • David G.

    It is a fun environment I just wished there was a separate place to dine away from the cooking area because it can get loud with the cooks and music. Didn't fully understand why it was $19 a person but I guess that's what you pay for all you can eat. Overall the food was good. I would go back again.

    (4)

  • Joselia S.

    I really liked the vibe of fire & ice. I went there to celebrate my birthday with 16 other people and we had a really good time. The way they cook the food is amazing and all the staff were really nice about letting my photographer take pictures. My friend works there and i suggest you go there if you want a fun night out but nothing fancy.

    (4)

  • Brendan T.

    My wife and I went here after attending a show at the Wang Theater. We were seated immediately when we arrived, as I had made a reservation using OpenTable. The music was a bit loud. The staff was mostly helpful, with the exception of our server. The cooks do some tricks while they make your food right in front of you. The food is delicious, with plenty of sauces to choose from to suit your personal taste. Service was fast until I asked for water and the check. He came back after walking past our table four times without a check or water in hand, and asked if we had room for ice cream. Still no water or check. After I made it clear, yet again, that we wanted the check, he still took about 10 minutes altogether to get us the bill and then return after processing my card. All told, after eating it took us approximately 20 minutes to get the check and leave. I only knocked one star for the service and music. If service had been better, I probably would have given four.

    (3)

  • Teddy P.

    GREAT PLACE FOR COLLEGE STUDENTS. It has a great atmosphere and all you can food. What more could a college student ask for. If you are looking for traditional waiter service Fire and Ice is not for you. There is a raw food bar that has all of the essentials (Pasta, meets, veggies, fish, fruit and more). You collect all the food you want on your first place, get a cup of one of 12+ sauces and then bring it to an enormous grill in the middle of the restaurant where it is prepared for you. If you are lucky you will get a show from your grill man. The deserts are all made to share, I ordered a piece of cake and sure enough 10 minutes later they brought me a quarter of a cake!

    (5)

  • Eric S.

    I went here on college night. Yes, I am a college student. It was also the worst decision I've made all year (granted that it was only 3 days into the year) The place was packed, and they only put out half of the food promised on the menu on their website. Why? Because they're ripping us off. College night is $9.95 per person for dinner for students. Weekday lunch is also $9.95 for everyone and it's the same food. So, are they making money? YES Were they ripping us off by only putting out half the food? YES It took a while to get to the grill. Of course, there were some people who cut the line, pushed shoved, etc. Lucky for them, they didn't push or shove me because the cup of sauce in my hand would disappear and suddenly appear down your shirt. The cooks put on a show, and there was this one guy (guy holding the bun in the photos) who kept singing/screaming/screeching whatever you would call it. I was hoping that his spit didn't end up in our food. They were all sweating (I wonder if they sweat in our food? Don't answer that, it was a rhetorical question) For my first plate, I put bacon in with my pasta. The guy separated out the bacon and somehow it ended up on someone else's burger. For my second plate, I got calamari with pasta. I was puzzled when I looked at my food on the grill because I was sure that I didn't get bacon the second time around. Turns out that it was my calamari burning to a crisp. As for the freshness of the food, it wasn't very fresh. The shaved steak turned into a patty when they cooked it. The calamari was still frozen, and MORE THAN HALF OF THE MUSSELS WERE DEAD IN THE TRAY. Despite the crowds, the waiter was close to keeping up with everything so no complaints there. Will I go here again? Against my better judgement, probably yes.

    (1)

  • Oke M.

    The waiter was borderline non existent and we had to struggle to get her attention to get drinks. The food was as expected, but we had to wait almost half an hour for our table even with a reservation. I hadn't been here in a long time but they removed the chips and salsa that you would normally get when you get seated, took away the tortillas, and you now have to scoop and serve your own rice bowls. The restaurant has turned into a cafeteria with drink service. I used to work here in college and it has really gone down hill.

    (1)

  • Melissa G.

    We came in for half off appetizers & never got our appetizer ... Also we had 2 servers & not one could actually wait on us ... we didn't have silverware or water refills without asking several times from several people. We will not go back.

    (1)

  • Ethan R.

    Choose your poison buffet style with a hot plate and sauce that they grill for you. Good service and did I mention you choose your own items? My first dish was a Caribbean style pork/chicken with black beans and a spicy sauce. Then I moved onto asian seafood with a pineapple glaze and calimari/tilapia. Third course I just did salad since I didn't want to hold my friends up. Finished up with a drink at the bar called the "Grateful Dead". It's like a Long Island, but respectable because I was drinking it in Harvard Square at noon. Only $8 too!

    (5)

  • Lish N.

    This place is GENIUS!!!!!!! and let's not forget alot of fun! You pick your own veggies, seafood, meats etc and you line up and watch them grill it on this hugmongo grill. The drinks are tasty and the waitstaff is very helpful I will def be returning the next time I go to Boston.

    (4)

  • Chris C.

    I hadn't been here in many years and I'm sort of torn about this place. While I really enjoy the food and atmosphere I suppose you have to be in the right mood. It also helps to probably not go on a Friday night when its totally mobbed which is how my last visit played out. This meant a long line to get the cooks and a little less of their act since they were trying to rush to get everyones food cooked. The service is lackluster from the waitresses even though their only job is to really bring you drinks. I also have found they don't seem to do well with reservations from Opentable even though they take them. I mean if you put in for a reservation at 8PM you would expect to not wait 30 minutes to get a table.

    (3)

  • Sarah C.

    I have been to several similar restaurants over the past few years. This one's ok, but nothing I'd write home about. Meat selection is good. Vegetable selection is decent, but definitely could be improved. During the dinner rush, beverage servers got way overwhelmed. I'd like to see them offer a couple different price levels: one for folks who only want one bowl, and another for folks who want more than one bowl.

    (2)

  • Sara M.

    I have been here several times and been underwhelmed each time. I guess I just don't enjoy this type of restaurant. It was pretty expensive unless you eat a lot, which I can but just wouldn't want to of this stuff. There is a big buffet and variety of veggies, protein, sauces, noodles, etc. that you try to cram into this bowl. It kind of bothers me in terms of cleanliness because you know everyone doesn't always use the utensils. So you basically walk over to the ingredients and pick them, walk over to stand in line until a chef is available, then watch them cook it, and then walk back to your table. Everyone is always getting up and sitting back down at intervals, which makes it hard to have a conversation. Plus, you either have to take your purse with you or have someone stay at the table. The food isn't unique or special but it is customized since you pick everything. I don't think it is that hard for them to just throw it on a big flat top grill and heat it up either. Like I said, I am not a fan of these places but it can be fun for some people!

    (1)

  • Reshay F.

    I have been to Fire & Ice a couple of times. I took my family there a couple of months ago and they loved it! I am surprised that there are so many low ratings. The two cooks on the grill were very entertaining and outgoing. I gave them a $5 dollar tip each for that reason. I think more people should tip the grill cooks. The atmosphere was pleasant, the food was delicious and everyone had a good time! What more can you ask for in a restaurant setting?

    (4)

  • Melissa M.

    If the germs from the sticky silverware does not kill you. Then, the food will. If you like this place, I seriously could never be friends with you. Stay home and have an air sandwich, it's better than the food here.

    (1)

  • Jessica W.

    Very fun place to eat. Great for groups. It's not fantastic (in my opinion) depends on who cooks it. Since you are picking all your own food and cooking it on the giant grill, you do have to have a bit more discretion. I usually do a noodle dish with some chicken; play it safe. It is all you can eat, but as a female I don't eat much so it's a bit pricey. Fun for groups though; and I would most certainly come back.

    (4)

  • Amber S.

    Great place for big groups, make sure you book way in advance and you show up with at least 90% of your party or they wont seat you. Trendy, fast, and affordable. Come hungry because it's all you can eat ;) even an ice cream bar

    (4)

  • Theresa M.

    I'm a little surprised about the bad reviews this place gets. I've only been there twice, but both times I was very happy. Also I'll note that I don't go during the rush times. Most recently I went at about 4:30PM on a Thursday. My boyfriend and I pretty much had the run of the palace and the food was cooked quickly. I feel that we both ate our money's worth...plus where else can you go into total carbohydrate shock with the tortilla shells and the rice they give you at the table. On the flipside you can load up on veggies and a wide assortment of fish and meats. Although they could have used more bacon the day I was there. Next time I might save room for the dessert buffet...lots of toppings, look very enticing. Oh and the drinks are yummy and good... Tip: Join their e-mail club and you get 20% the food portion of your bill plus a birthday deal!

    (4)

  • adam w.

    I decided to give this place a second chance. They did make some noticeable improvements. They put your bowls on the table now and it's a bigger bowl which means less trips to the grill. It was big enough that I only made one trip to the grill so I was actually able to sit down and enjoy my meal. The food was well stocked and the server was pleasant. My vegetarian friend got a little ticket for her plate so they didn't mix it up with the meat out back. I don't think they did this before. Her food was waiting on the table for us when I was done with my trip the grill. My biggest complaint was the temperature of the dining room. It was much too warm in there. They need better air conditioning for these hot summers. They also made a mistake with the check which they promptly fixed when I pointed it out. I still left smelling like a grill. Don't ever go here unless you plan on going straight home to take a shower. I gave it three stars because they did make some improvements. I'll still eat elsewhere in the future. They are many better choices all around.

    (3)

  • Kevin C.

    Don't come here expecting a gourmet meal of any sorts. If you plan to eat at fire and ice, set your expectations accordingly and you will enjoy yourself. This place is about the all-you-can-eat, create-it-yourself-type-fare. You will get your choice of some pastas, meats, veggies, and seafood. Combine it all in a bowl, add your sauces of choice and leave it to the chefs to grill up for you. The best part is that if you fail at finding the right combination the first time, you can try, try, try again - as many times as you like! I recommend the sliced beef over the 'sirloin chunks' and my fav sauce combo is the terriyaki with a healthy pinch of cajun spices. Sweet and spicy, just the way food should always be.

    (3)

  • Daniel M.

    Lots of kid-pleasing items on the menu. A little too greasy for my tastes, and although there was plenty of food...the quality was definitely lacking. Plus, the rice was so salty!

    (2)

  • Ali J.

    I've been to this one a lot, and a few years ago it was great. However, the past 2 times I've gone, the service has been HORRIBLE. The first time, our waiter completely forgot about us and did not bring our drinks until we were done with our meal (we received a free desert for the bad service). Yesterday when we went, our server did not bring us the complimentary rice and tortillas until we had to ask her. When we were picking our food, someone was sweeping the ice that had fallen--right onto my fight. The best part was when I tried to move so he would stop, he kept flinging them in our direction. I doubt I'll go back to this location since it seems they don't know what customer service is anymore.

    (2)

  • Emily R.

    If you are looking for something to do with kids or you are a college student this place might be nice. They do have a little bit of everything but the way the wait staff has their sections you are lucky to see your waiter maybe once, and that's when they are looking for money! Food is just OK and the guys cooking it are more worried about the 'show' than how your food is being cooked! If you are looking for good food DO NOT GO HERE!

    (2)

  • Jenna K.

    This place has gone downhill. There used to be a ton more to select from and I find the sauces to be much more bland. The waitstaff is also super slow, especially when you consider you are doing like 90% of their job. If you want to try it and have a student id go on Monday nights because it is only $10. Total rip off though for the regular price.

    (2)

  • Mike D.

    I went to Fire & Ice tonight and my experience was a great one. Our server, Mike B. was great!! We walked us through the entire menu, setup, experience, and even gave us recommendations for sauces and food combinations. The food was great with more than generous portions. You could tell the staff really appreciated the business. The experience and environment is inviting and comfortable. I will definitely be back and suggest everyone gives it a try!!

    (5)

  • Alice S.

    Wow, I'm very surprised by some of the negative reviews on here. I went to Fire and Ice the very first time a couple days ago for lunch with my friend, and it was a great experience. Sure, the food is not spectacular, but it is pretty darn good (especially if you choose the right sauce!) And the place is pretty lively and the atmosphere is great - the music is actually pretty quiet and not as loud as others on here make it seem. It's great for family and kids. The huge grill in the middle of the restaurant is something different and sure to please. The service - nothing much to complain about. Our server was pretty attentive and came around at least 3 times to ask how our food was. Overall, a pretty neat experience. I definitely see myself coming back here sometime in the future.

    (4)

  • Melissa C.

    Came here for Sunday brunch with my boyfriend. We came around noon, and didn't have any problem being seated. I think around 1pm, there was a larger crowd rolling in, and I saw a couple parties waiting to be seated. Brunch is definitely the best deal for this place. You can get eggs, omelets, pancakes, french toast, in addition to their normal stir fry, burgers, philly cheese steaks! Although, I wasn't too sure about the seafood that was out, the rest of the meat on ice looked fresh enough. I saw them stock the vegetables often during the couple hours we spent there. No food poisoning from anything there. We saw some people going up to the grill with two bowls of stir fry, which was actually a good idea since it could take a while to get your food made. I think the funnest part was seeing the different ways the cooks could combine your ingredients into completely different meals. Brunch is a great deal, not so sure if the dinner prices are worth it... in addition to the additional wait times that come with more people waiting at the grill. Nothing made at the grill was too elaborate, so if you're looking for that.. this is not the place for you. If you're looking for good to decent food for a good price and want to try and watch the cooks make your food... then check this place out!

    (4)

  • Matt M.

    Went for Sunday brunch. My pancakes were raw in the middle. My friends crepe was under cooked. Chef had attitude, which really sucks when you have to stand there and watch them cook. The place smelled a bit of stale beer from the bar scene the night before.

    (1)

  • Dave Y.

    The hostess was too busy curling her hair to pay attention to how many ppl were in our party. When there were not enough seats for our party, the manager blamed us for not telling them the proper number of ppl in our party. No one explained to us how the restaurant operated. My friend had a piece of meat that tasted like chewing tobacco. We are still waiting for our check.

    (1)

  • Bryan M.

    Great concept and the food is just amazing. All you do is select your food then choose a sauce or spices to add then bring it over to the huge grill and watch them cook it. The negitive part is the elevator is very old and has broken down every time I have been there. Also the bathrooms are kinda old and out dated as well as small.

    (3)

  • Melanie S.

    Eh... I feel like this place would get either 5 stars or 1 star. 5 stars would possibly come from a 12 year old boys basket ball team who came here to celebrate afterwords. Or from someone who wants an unlimited amount of food, that doesn't taste that horrible, and who likes eating in bowling allies after the black lights are up. However, I went here because I liked a similar style restaurant in SLC, and wanted to find it's equivalent in Boston. This place has an... interesting atmosphere, where it's 1/2 bar (so you'd think it was for adults) but 1/2 restaurant that you'd think is for kids, but is really filled with adults. I am also going to risk sounding snobby right now... but this place is particularly unappetizing because it is all you can eat, and the people around you will most likely have plates filled to the brim with hamburgers, chinese bbq, and italian pasta, and a tortilla. And icecream. All at once. And it's just awful.

    (1)

  • Kevin L.

    Fire & Ice sounds intriguing at first, however, my experience has been ok. Basically you get a selection of raw veggies, meat, and sauce. Then you wait around their huge grill. Sounds good before you sit down and take a bite. All the food is cook at the same rate. Of course some meats needs less cooking time and other meats need more. This is why my rating is so low. The cooks are friendly and will make fun of customers who bring a small bowl. Kinda funny at first. Be prepared to catch a bag of chips. The price is too high for the quality of the food. I can't eat $17 worth of overcooked meat.

    (2)

  • Rani P.

    Fire & Ice has so much potential for a stir-fry, rice loving filipino/mexican mix like myself. But first off- I can never eat enough to value the cost of my "all you can eat" meal. Hence why I enjoy bringing people with large appetites to eat more than enough for the both of us to make the meal a great deal... But I was so disappointed by the food- although I think the atmosphere is great and the service was friendly- I mean, I might as well just buy frozen vegetables and meat from Shaw's and stir-fry everything myself. Also- the stir-fry sauces are a disappointment. I've tried every one and can't understand the appeal of any particular one. So when I choose- it's more like a "which one can I stand the most..." choice. So unless you can eat over 5 plates of stir-fry and have the patience to wait (with each plate taking a decent time to be made)- I say go for it! But not me... unless all of the sudden grocery stores run out of fresh produce for homemade stir-fry (for about a third of the cost).

    (2)

  • Emily D.

    Is it just me.. but I'm just not interested in paying to walk in a buffet line looking for ingredients to my un-cooked meal. Then standing for 20 minutes at a crowded grill. Trying not to knock someone out when they push their way in front of you to get their food cooked first. keep it simple.. don't try to grab crazy ingredients cause you think it will taste good or you'll be stuck with it unless you want to stand by the grill for another 20 min. ehh.. i'm just not into this place.

    (2)

  • Abdulrahman B.

    I enjoyed the unique experience of creating your own pasta. I had two pastas with different sauces. One with a mussels and marinara and the other was salmon Alfredo. I was hoping to try their burger but there was no room left, too bad! I was there in a Friday night and it was crowded. Watching your food cooked in front of you was fun. I still can see that burger in front of me! Ok it's my ticket for the next visit.

    (3)

  • Ryan G.

    Definitely a MAN's place. All you can eat meat....mmmmmm. Good for a Group of GUys. The concept is pretty unique. I'll give em that much. You go and pack a bowl with pasta, meat, seafood and give it to a chef that cooks it for you basically in front of you. Overall, the food is A-OK but nothing more than that. It's up to you to be creative about what sauces to put on your meat and whether to put it over rice or pasta. What makes my rating a two, however, is the service. TERRIBLE. 1. I hate waiting. So sometimes the wait for the chef to cook your food is RIDICULOUSLY long because everyone goes at the same time. 2. The Chef Burned my food because he was too busy mingling with some of the other customers 3. The Waitress overcharged us and then the manager had to come and he had to debate the fact that the waitress charged us for 18 people when there was clearly 16... and yada yada yada. Basically, it took way tooooo long.

    (2)

  • Christine T.

    I went to college in Boston and used to live down the street from Fire & Ice, so we went here a few times with big groups of friends. I'm not even going to bother describing the food because all I have to say is back then and even to this day EVERY TIME we go here, at least one person ends up with food poisoning. I don't know why people (including us) keep going back. Avoid.

    (1)

  • Kim K.

    Man do I hate Fire & Ice. I begrudgingly went here this weekend for a friend's birthday. This place was packed until close with college kids. It's becoming more like a club with food than a restaurant. Ick. Anyways, I do have a few positive things to say. I didn't eat at the grill (because it grosses me out and I think the food all ends up tasting like grill anyways, not worth it) and ordered some fries instead. They were $2 for a huge basket, sweet! Free refills on soda kept me in a good mood too. Our server was great, very attentive even in the zoo that is Fire & Ice.

    (2)

  • Ms. Review S.

    A bacteriological nightmare, Salmonella and E. coli everywhere. Seated an hour late, With a reservation for our date. Fingerprints were on everything, Lots of birthday songs to sing. Sirloin as chewy as old gum, I hope I don't have the poops out my bum. All of the handles at the buffet were sticky, Ewwwww I felt really icky. My server's name I do not know, Caring for customers doesn't show. When I left this place tonight, I felt absolutely no delight. I will not be back, Not even for a free snack. Yelpers beware, of this bacteriological nightmare.

    (1)

  • Joe M.

    Although the concept is great, the food was just standard and the wait time to even get up to the restaurant was ridiculous, then when you finally get up there the place is a zoo with even more lines to try and navigate through.

    (2)

  • Ali M.

    This place was just way too nuts - in so many ways. Holy crap. My boyfriend and I walked in on a Saturday at around 6:30 - 7 pm and were seated right away. The waitress was new but very pleasant and attentive. The lovely experience pretty much ended there. Ohmygod. BACTERIA CITY, PEOPLE. I ordered a large alcoholic beverage because I couldn't handle my life for the 2 hours I was here. SO much raw meat, in little bowls, with dozens of assholes handling it with plastic tongs like morons. There must be SO much contamination and bacteria in that food bar area. I understand the concept, but applied in real life it is a nightmare to behold. The grill is a big headache. Nice concept, poor execution. Way too many people trying to get their food cooked at once. I was watching the grill and almost everything was overcooked or burnt. Obviously calamari needs less grill time than steak.. basic grilling rules don't seem to apply at Fire & Ice. The demographic here also sucks and I know it's not the restaurant's fault but for this reason, I would never recommend this place to anyone without warning. 80% of the patrons are LOUD, ditzy tiara-wearing birthday chicks. The other 20% are people on awkward dates (awkward because you can't possibly have a conversation in here because of the loud music) and a family or two. I am praying to the raw meat gods that I don't get dysentery tonight. Oy. Just oy.

    (2)

  • Matty C.

    Disclosure: My meal was complimentary as a promotional activity to get me to return to Fire & Ice after poor experience. At no point was I asked to revise my Yelp review. From what I can tell, only the manager knew the complete reason for our visit. Heck, our waiter asked if we were friends of the owner when he found out we had a free meal. Some background: Our 2011 experience was on a Saturday, early evening, and service was horrible! We had to flag our waitress down to get her attention for everything and the grill was slow moving, which lead to overcooking much of our food. Because of the slow grill service, my pasta was always overcooked and crunchy. Not so yummy. So, with that being said, let me say that the service here was a complete 180 from last time, which was my big turn-away on my last visit. We were both looking at the service with a critical eye tonight compared to if we were there with friends. Table service was awesome. While initially we were both pessimistic and were thinking it was a push to butter us up for a good review, we watched the waitstaff through the whole restaurant and saw plates were being cleared quickly and regularly and drinks were being taken care of everywhere. Also, to my surprise, our waiter was observant enough to notice I had a burger to ask if I needed mayo, mustard or ketchup. Quite an improvement. Grill service was much better, too. When we went in 2011, there may have only been 2 or 3 chefs at the grill. This time there were 5 and they kept things moving. It was a busy evening and I figured they'd be slow, so I got some salmon (figuring it's all too easy to overcook it). After watching it sit on one side for what seemed like too long, it came out great. From our table we could watch the whole grill area. When people couldn't fit at the grill and were beginning to wait on the sidelines, they were only there for a minute or two before they were flagged up to the grill by the chefs. The only thing I have to add about the food... holy cow, why did I wait this long to try a burger here!? Best burger I've had in a loooong time. This is the Fire & Ice I remember prior to my 2011 visit.

    (5)

  • Charlie W.

    "Meh," is about all I can muster if asked to come up with one word to describe my experience at Fire + Ice. I was there as part of a large party for a couple people's birthdays. They had both agreed upon this place pretty much based on the gimmick, I suppose. When we got there, on time for our reservation, our tables weren't yet ready. About 20 minutes later, we were permitted to continue upstairs to our seats. Our party was a mix of children and adults, so I was willing to give this place the benefit of the doubt in terms of service. But then... what service? We hardly saw our waitress, and it took forever for her to fulfill our drink order of mostly sodas. For a restaurant where the patron does most of the work (picking out your own food, bringing it to the grill, waiting for the chefs to cook it and bring your plated meal back to your seat), we were surprised at the poor attention we received from our waitress. The quality of the food was sub-par. I realize that $17 for an all you can eat dinner is pretty decent, but the pasta was rubbery and the meat was flavorless. It's a neat gimmick, but the execution is bad. FYI: They validate parking, but make sure you part at the St. James garage.

    (2)

  • Chico N.

    Cooks are very friendly and fun. Food is fresh and good. Very busy on Friday and Saturday night, parking is tough. Overall great food and good music.

    (4)

  • Ross G.

    Went here for my first time the other night, first and foremost if you go here ask for Mike B. he was one of the most excellent waiter's I have ever had in Boston. As it was my first time I was a bit confused, he showed us the menu and the entire lay out in order to prepare our meals. He answered all of our questions thoroughly and his service was on point the entire night. It's nice to see people who believe in providing good service still exist. I enjoyed the tofu and thai curry sauce with rice noodles. I will most certainly be back, and next time I'm aiming for the ice cream sundae bar or the dessert nachos.

    (5)

  • Curtis E.

    Being that I have family and friends in Boston, this place is a favorite of mine. I try to visit here as much as I can for the food options that are there. As an all you can eat place, you have several selections of food to choose from . You have salads, meats, Fruits, pastas Vegatables and etc., The food is alway fresh and tasty. Out of all the times that I have been there, I can say that I have never had a problem with the food. Along with the food you have sauces to mix with them when you take it to the hibachi Grill depending on your taste but I will caution you here. Not all of these sauces are good to mix with certain kinds of foods or to mix at all. Some of those sauces are just too hot to mix or are too hot in general and others just aren't good. Becareful with what you choose. When around the Hibachi Grill, you have a pretty good time while waiting for you food to cook. The Cooks are always energetic and fun to speak with and cater to your needs if needed. Price on a scale from 1-10 I give an 8, the price here if you are not careful can creep up there. Decor on a scale from 1-10 I would say about 6, it's not too bad or that great, it's modern. friendly staff on a scale from 1-10 I would give a 8, never have had issues with them Service on a scale from 1-10 I would say about a 7 or 8, you do find yourself waiting for a while at times.

    (4)

  • T C.

    Went here for the 1st time recently. The value is pretty darn good. For 10 bucks I got an outstanding burger (cooked perfectly, nice and juicy), a surprisingly good pizza (even if the cheese was just plain mozzarella) and some ok chicken wings. That's a lot of food for 10$. The concept is kind of fun, watching them cook your food. Cooks were very pleasant, but our waitress was tough to find when we wanted another drink. Only real complaint is it was pretty dirty. Floor by our table was sticky, and for carpet that's tough to do! Bathrooms in dire need of a cleaning. Drink and app menus on the table all sticky.

    (3)

  • Heather W.

    I just sat at the bar and had buffalo tenders and a bloody mary. The tenders were so unbelievably overcooked it was scary. I'd like to try their real food.

    (2)

  • Pete K.

    Just awful, start to finish. Hostess didn't acknowledge our presence, even though we stood right in front of her for a couple of minutes. We eventually were told to go upstairs. Wait staff was slow and indifferent, in a dining area which could only be described as Chucky Cheeses meets a Chinese buffet. Many children, running around, I eventually got a warm beer and sent it back. Cooks seemed to be more concerned with looking cool with spatulas, than customer service. Lots of ingredients were empty at the buffet. Bathrooms looked like they hadn't EVER been serviced......Generally a bad experience.

    (1)

  • Nancy R.

    All you can eat..need I say more? This a very entertaining place for large groups and can also work for a date. You basically pick all the veggies, fruits, raw meats, noodles that you want and take it to the cooks and they grill it for you, right in front of you! The cooks also add to the atmosphere by chatting with you. Depending on how crowded it is will determine how long it takes for your food to be grilled. There is one giant grill and you stand around it and hand the food to the cooks. I had a great time last time I was there and I can definitely say I am going back!!!

    (5)

  • Elizabeth A.

    Been here several times for theater nites for family bdays. Sometimes too crowded to get in so obviously popular. Cocktails great and people who work here great but sometime it takes a long time to wait for the food to be cooked and that is okay since you build it yourself but it is tough for vegetarians here because you have to ask for them to cook your food in the back to avoid the meat grease covered circle grill. Great for the birthday spirit as they sing to you and give you the food. The worst part of this place is when the buffet areas you make your food bowl from get all messy and not maintained well. Sometimes great, sometimes not so much, Great boisterous atmosphere and if you are not vegan or OCD about anything. I"M SURE THIS WILL GET REMOVED LIKE MANY REVIEWS ON YELP that I write. I don;t know why I waste my precious time trying to be helpful to the review using community.

    (3)

  • Kate M.

    Overall, I enjoyed my experience at Fire & Ice, but you definitely have to be in the mood for it. We went on a Saturday night because I had a free birthday dinner through signing up to their e-club. If we wanted to sit upstairs, it would have been an hour wait, so we sat downstairs at the bar area for no wait, and just went upstairs to grab our food. After we picked out our food, we waited at the grill for them to mix it. It was quite busy, with a lot of big groups and young people. We had to wait a few minutes before getting our food on the grill, and then waited longer for our food to cook. We were probably upstairs for 15-20 minutes, wondering why we ordered our drinks before heading up. The food was good, but then again, I hand-picked it out. I can't complain for a free birthday dinner, and all-you-can-eat dinner with no wait at the bar.

    (4)

  • Sharon D.

    I'm a fan! If you are looking for a fun and casual place where you assemble your own meal and watch it cooked on a huge grill then this is the place for you. I recommend trying the lunch - it is basically the same as dinner in terms of offerings but at a lower price and a more relaxed atmosphere. Here is the drill... you go to a salad bar of sorts to fill your bowl for your veggies, meats and seafood. Then you pick your sauce, bring them to the grill and in minutes, your food is cooked right before you! There is another station for salad and soup at lunch and it is all you can eat! Great if you have multiple and varying dietary needs in your party. The service is fine and the decor fun. Check it out!

    (4)

  • Lama H.

    Great concept and new experience if you've never seen it, but the management and wait staff ARE TERRIBLE! First of all, I called to add 2 ppl to our reservation. The woman on the phone was so rude, and told me we would have to squeeze in. Complete lie. When we got there, it was obvious that they just added tables to the end, and there was plenty of room to add more. And about getting there, even when half of our party arrived, they wouldn't let us be seated. The rude hostesses said that 90% of the party would have to arrive.This means that for a party if 10, if 8 ppl were there, they would not be allowed to sit until the 9th arrived. REALLY?! 8 PPL COULD NOT BE SEATED? Our waiter was oblivious to our existence. It took 30 mins to get cups of water. This is self-serve; the waiter has like 2 tasks: get drinks and get napkins and he couldnt even get them done efficiently. It was too loud. You cant havea conversation because of the loud music and screaming people. It was also too dark. This is a restaurant not a night club. When we finally left, it was a huge relief to be outside. We were overcharged for an extra person and gratuity is included for the worst service ever. We must have paid $50 in tips for rude or nonexistent service. While the grill is unique, unfortunately our experience with the staff tainted the entire night. We wont be going back.

    (1)

  • J L.

    Food here is not bad, not great. It's what you would expect from this type of restaurant. Seemed like a great place to bring your kids.

    (3)

  • Doug J.

    (score 1-100) - 65. This is a place where you choose you your meat or meats, veggies and sauce and you stand around a grill waiting for it to get cooked. You can have your traditional stir-fry or even have them whip you up a burger on the grill. Fun place and youthful crowd. Friday and Saturday nights have high energy. tip: Remember to skip at least one meal prior to going to Fire and Ice. It is all you can eat and it very difficult not to eat multiple serving. Overall a great value, you'll definitely eat your way to what you spend!

    (3)

  • Alicia M.

    I came here twice an I enjoy it here. Is it the best? No, but it is a fun place to go with friends and have a bite to eat when you're hungry. To be perfectly honest the chilli sauce is by far my absolute favourite sauce. I've tried them all and that one I simply can not get enough of. Could the food be better, yes it could. But it's a decent place with okay food.

    (3)

  • Junlei W.

    It's a decent place, i had a dinner with other two friends. For food it has a big selection for a mongolian grill. Types of beef, pork, chicken and seafood. Veggies too, but that's not what I concern. The cooking style has nothing to do with the term "mongolian", it's pure american. And here comes the part I don't like: the cooks are slow, and sometimes one of them went disappear for a moment, leaving half the grill boiling unwatched. Will return, at least for their tuna.

    (4)

  • Aboud Y.

    What? Are you kidding me? What possessed me to visit this sh*t show?? Don't know...guess I thought it would be fun for the kiddies. No-go.

    (1)

  • John S.

    I feel as if I should be more snobbish about Fire & Ice, but I just can't be. $17 all you can eat buffet with decent quality ingredients cooked to order. That's not a bad thing. Granted, everything else about it (the frat guy and Uggs chick clientele, the grating music, the sheer volume of people) is a bad thing, but I'm in it for the cheap eats.

    (3)

  • Katie H.

    I liked the concept of this place... pick your own food, watch it grilled in front of you, pick a sauce to be added, enjoy! Since I went on a weekday night it wasn't crowded. I didn't need to wait in a long line at the grill and I was able to have an actual conversation with the people around me. You totally go for the experience. The food is pretty standard and some of the sauces are pretty good. It's also all you can eat so you can go back up a couple times if you are in the mood. Although I did think it was a little expensive for a meal. The buffet, a drink and tip put me back $35.

    (3)

  • Matthew P.

    Sorry Fire and Ice but it's not worth it anymore. They changed their Happy Hour, again. They now only have ONE "special" Happy Hour item per day, and apparently it's random. Not worth it. I might come for a super cheap Rolling Rock but otherwise it's a no-go.

    (2)

  • Erica D.

    Fire & Ice Choose your own adventure! Don't want to? Skip to the end. --- Fire and Ice is right! As soon as you walk upstairs you feel the heat from the grill. The heat radius extends all the way to the tables. It's inescapable -- whether it's summer or winter time this place is just too warm. You have two options: (skip to 1) Order a drink: the bigger the better. Try the Fire bowl, or the Ice bowl, if they're anything like a scorpion bowl you should be having a good time! (skip to 2) Run to the ladies room and remove layers or put on a mini-skirt, if you are going to melt anyway, you may as well minimize the sweat stains. (1) After debating over which adult beverage to order, your friends convince you to split a Fire and Ice bowl. Great presentation, each drink is in a large goblet with more than enough straws for you, your party and any random people walking by the table. Beware: don't get poked in the eye with the 30 straws they put in each drink! And good luck trying to remember which one's yours. You take a sip and realize it tastes similar to fruit punch -- Very tasty alcohol-free fruit punch. With a $17.99 price tag, it's just not worth it. Now what? (skip to 3) fill your bowl with raw meats and veggies and have yourself a dinner or (skip to 2) run to the ladies room. (2) You run to the ladies room and are relieved that it's several degrees cooler. To you're surprise there is a black light in the restroom, it makes you feel like you're in a club not a restaurant, but it did come to your attention that this place is really loud and the music has mad beats, yo. More than you were expecting at a restaurant without a dance floor. What should you do next? (skip to 1) Order a drink or (skip to 3) get some grub? (3) Alright, you're doing it, you're making your own crazy meal concoctions -- you feel tempted to load up your bowl on the first pass, but you realize you can have a better variety if you frequent the raw buffet and get smaller portions. If you can go up more than three times you're a hero! [The end] --- Cons: - Hearing "happy birthday" once is bad enough, but hearing it 3 times during dinner, is overkill. I hate your birthday - There is a surprising amount of teenagers at this restaurant on a Friday night Pros: - Short walk from the Arlington T stop - Black light in the bathroom - Great place to go with a large group, paying the bill is so easy since all the meals are the same price.

    (3)

  • Danielle K.

    I took a group of 7 women here on a Friday night for a bachelorette party and they all loved it. While the bride to be waited for her food at the grill, the staff sang "Going to the chapel" at her. If you haven't been to Fire and Ice before, actually listen when the staff takes you on a tour to show you how to bring your food to the grill. DO NOT pour your sauce on your meal because those of us in the know will laugh at your burned mess. Fire and Ice is a fun place for something out of the ordinary, but still a casual atmosphere.

    (4)

  • Brianna S.

    Finally went for the first time and I love love love it! I celebrated my birthday there with a large group of friends and they were so accommodating! I wanted someplace to go for my birthday and I figured why not here?? It has something for everybody, the one issue with my friends and I is we can never decide on a restaurant because we are all so picky! But it was awesome here, and such a great experience. The way the food was cooked made it a great experience, because it wasn't boring, and it was actually very quick! I was impressed, I'll definitely be back for more :)

    (5)

  • c d.

    The ladies room: YUCK. No TP, later some rolls stood ON THE FLOOR, overflowing trash bin of paper towels, in the stalls an overflowing feminine product container, swamped sink area ...... all so unhygienic. During my second trip to the (ick) ladies room a waitress stood next to me fixing herself up - I would have thought she would notice the disgusting situation. The men's room: for my extremely laid-back husband to come back from the men's room and comment on its condition should tell you something. And that was not a positive comment. Rarely does something bother him, but your men's room did. Enough said. The waiter: drinks were ordered and brought quite swiftly, but then it all went downhill. He neglected us for the rest of our visit. We stacked our multiple plates (for FIVE PEOPLE), waiting for them to be cleared. To his credit he apparently came by twice while my husband and I were at the grill, but that was about the last we saw of him until we asked someone to ask him to bring the check. Then he apparently forgot to even come by to run the credit card. His muscles were big, but I guess not his attention span. VERY poor service - starkly in contrast to my last visit on 11/02/2010. Lovely and attentive young woman - I wrote to you to compliment her then. The menu: one of our menus was covered in gross sticky stuff - pointed it out to our waiter but we're not sure that menu was taken out of rotation or cleaned. Our booth (by the Ice Cream Bar): It was great to be seated immediately at the dinner hour, but I hope that you soon fix that window which is gaping (VERY cold to those sitting next to it). On Sunday it was TAPED but didn't keep out the breeze. Taped shut???? Really? The cooks: LOVED those guys. In good spirits and engaging in a very hot and repetitive job. They are an asset to your location. I was looking for a tip jar to show our appreciation. Couldn't find it. I hope that this was a fluke. Yes, the restaurant was full but still....... Fire & Ice has been a special place for us and I have met out-of-town guests there because of the cool concept, but this will probably be our last visit. Our family was less than impressed and we are sad to have lost a 'special place'. (The all you can eat concept is great for some, but in retrospect it does not pay for us to pay $16.95 since we tend to eat small portions. It would be nice if there were a 'one portion/plate' deal but I realize that is probably impossible to monitor.)

    (2)

  • Silent S.

    This is a great restaurant for people who don't enjoy restaurants. You don't go to Fire + Ice for the food, in much the same way that kids don't go to Chuck E. Cheese for the pizza. You go for an "experience." At Fire + Ice, you pay for the "experience" of choosing your own cold ingredients and then having someone cook them for you. I.e., it's the same experience you'd get at any other restaurant, with one important difference: you don't have a chef conceptualizing the ingredients into a dish. In short, you have a dining experience that is emptied of everything that makes other dining experiences special, unique, interesting, or memorable. Other restaurants have gimmicks in addition to the food. Fire + Ice has food in addition to the gimmick. If you want the Fire + Ice experience, chances are good that you're not reading this review. But if you're in town and reading Yelp for restaurant recommendations, go elsewhere. Walk into the South End and throw a rock; chances are good you'll hit a better dining experience than Fire + Ice can offer.

    (1)

  • Theresa J.

    I went here last week with the boyfriend. I tried to introduce him to the concept by taking him to the one in Harvard Square about a month ago but it was NASTY. I love this place but that experience at the Harvard Square location left a bad taste in my mouth. I decided I would try it again and take him to this one. I told myself that if this one had gotten as bad as the other one I was writing off the place. Luckily I didn't have to. This location was better than ever. The sauces were good. The music was lively without bursting my eardrum. They even had a few new sauces I had never tried. We had a wonderful server (Kerin) who seriously gave me one of the best service experiences of my life. I was ready to add her to my will. I will be back sooner rather than later. Oh yeah FYI the Back Bay one is even cheaper than the Harvard one at lunch. It is $2-$3 cheaper.

    (5)

  • Jimmy H.

    There's nothing spectacular as far as food and its flavor go. I really like their concept. And I find it really fun. Although I am Japanese and don't eat big and fast like Takeru Kobayashi, I am still a big eater. Hence this place serve my need and descent taste. Also, I really like their sauce bar. I think it's really fun. If you are expecting typical meat-eating-corn-fed-refuse-to-be-adventurous-on-­ethnic-food guests from mid west states, bring them here. You won't disappoint them.

    (4)

  • Fan L.

    Alright this place is pretty good value for the money. All you can eat for $15~ is great but... 1. hard to have a conversation with all that noise 2. you spend more time waiting in lines than on your table 3. your hair, shirt , everything smell like BBQ by the time you leave

    (3)

  • seth w.

    I have been to Fire and Ice 4 times, at 3 separate locations. The first was by my choosing; and for each subsequent visit, I was more reluctant than the time before. The gimmick is ok, you can read other reviews to learn about that. Sanitation, that may be another issue. Food allergies? I wouldn't even go here if I was allergic to cats. However, the thing that appalls me most about Fire and Ice is the low quality of the ingredients. The way they offer so many choices is by supplying the lowest quality ingredients available: If you like frozen blocks of low end factory produced chicken and beef, poor quality produce, taste-free shrimp from southeast Asia, frozen "Atlantic" Salmon farm raised on the Pacific coast of South America and all the college-cafeteria-salad-bar toppings you could ever want, then this is the place for you! Save your money, go to Applebees and get a much higher quality meal.

    (1)

  • Dan D.

    Love that it's affordable, trendy and has unlimited food. Have seen a better variety of sauces at other mongolian grills, but overall it was a very good experience. Try pasta with terriyaki sauce, it's delicious. The burgers are fantastic. You can't beat the price Word of caution: It's loud. The pumping dance beats make it feel like a club, but at least they're good tunes. Can take a while to get your food as you have to stand around the grill while it cooks.

    (4)

  • Henry O.

    * Good Buffet-Style Food * I have been here a few times over the past years. I used to take people here for dinner when they wanted an amusing experience. I have also been to the Fire + Ice in Harvard Square a few times. Like any Fire + Ice restaurant, this one has a buffet-style setting at a reasonable price. A large selection of seafood, red meats, white meats, sides, sauces, etc. are available. It can be overwhelming due to the huge selection of food. I recommend that you do a solo walk-by of the entire buffet, decide on which protein group (i.e., chicken, beef, seafood, etc.) and sides you want to get during the first round, head to the beginning of the buffet line, grab a plate, and start piling up your food. (The 2nd and 3rd rounds are up to you.) * Different Way of Cooking * The food you pick is raw, but it is cooked on large, round, open grill by various cooks. Each cook grills the food for a certain number of people. You can have steak cooked separately to your liking. However, don't expect all of your food to be cooked properly every time, since your entire food pile gets dumped on the grill and cooked simultaneously. Some of your food ends up overcooked because of this grilling method. (At least you won't end up with salmonella, H1N1, R2D2, or any other type of illness.) Do not go here if you have any allergies to certain foods. The cooks don't clean their spatulas as often as they should, and some of the food from the person next to you may end up in your food pile while the cook grills them close together. (What's this calamari doing in my chicken?) * Ambiance * The place has a friendly environment. It can be fun to see the cooks do their work. However, it is not fun to see a bit of food from one grill spot fall onto your food pile. A good selection of drinks and martini bar are offered, but the flavored martinis taste a bit watered down. (They must add too much flavor mix, and not enough alcohol, to their martinis.) They take reservations, but walk-ins are not impossible. However, the prime-time dinner reservations get filled up quickly on the weekends, so call in a few days in advance if you want an early dinner spot. * Bottom Line * If you're in the area, and aren't a germaphobe, then check out Fire + Ice.

    (3)

  • Joanna F.

    Um... seriously? I've been to Fire and Ice a few times. I went back on Monday night with my boyfriend and one of his friends. His friend loves this place but no one will go with him because they all hate it. We passed a huge group of teenagers and got seated. The hostess asked if we were part of the "college". I guess that s hould have been my first warning sign. Since I hadn't been there in a while and my boyfriend had never been, the waitress offered us a tour that she would give once she came back with our drinks. We sat around for 10 minutes and she never came back, so we figured it out ourselves. The idea of Fire and Ice is cool, I'll admit that. But the novelty wears off when I get a tiny bowl of food, wait 20 minutes for my food to be cooked next to a bunch of other food, and then get it back missing half of what I originally put in since it got mixed in with someone else's food. The idea is cool, but it also kind of grossed me out. Also, it felt exactly like a college dining hall. I was having flashbacks to my days at Northeastern. I guess the price is impressive if you eat, like, four plates of food. I ate two and left full but not satisfied.

    (2)

  • Enjella L.

    This place is fun & yummy. A cute spot for a college student's date night.

    (4)

  • John P.

    I've never even been here for the Mongolian. If you eat at the bar downstairs on a weeknight, you can get cheap apps before 6:00 ($3) and cheap Rolling Rock all the time ($2 plus tax). Those are Biddy Early prices in a Smith & Wollensky neighborhood. I hear they serve food on a grill upstairs. I've also seen staff leave the men's restroom without washing their hands. I'll take the cheap beer, thanks! Protip: Stump! Trivia on Wednesday nights. Starts at 6:00, usually finished before 7:30. A great post-work bonding experience with your team.

    (3)

  • Leslie T.

    It's fun *once* - provided you're drunk enough to overlook the skeeviness of all that raw pork and shrimp that's been lying around for God knows how long, with God knows who poking at it and sneezing on it God knows how many times. So, yeah, um, ew.

    (2)

  • EricaLynn J.

    I totally admit that it is completely my fault that I didn't get the *point* of Fire and Ice at first and just put a bunch of things in a bowl and said to myself, "this salad is kind of funky, what with the seemingly raw chicken I just placed in there"... and then proceeded to douse it with marinara sauce and then am mortified when I'm told that I have to leave it with a guy to "cook it". Twenty minutes later, long after forgetting what I actually put in my concoction, my heated up mess was brought to me and, upon eating it, I realized that my next trip up was going to be done with some actual forethought. I subsequently made better choices, and at times, I even got somewhat tasty dishes... but all in all, this place is chock full of disappointments. The concept is cute, but the delivery is just not up to snuff. Plus, it feels like you're at a summer camp lunch table when you're there. A little grimy, a little weird, and definitely a place where you suddenly remember that home cooking is a wooonderful thing. If you are going to Fire and Ice, your best bet would be to go only when you're not paying yourself. But you'd be best suited to spend your hard earned money elsewhere. Unless you miss those summer camp meals. Then this is totally for you!

    (2)

  • Sean H.

    I have been here many times, love mixing different ingredients together to create unique flavorful dishes. This was my first time on a Sun, word to the wise there is no lunch price (9.99) on Sun just brunch (13.99). Not a big deal but wish my party of 6 knew that before we embarked on making our plates ... We only ate off the lunch side because we thought thats all that was included, come to find out you get lunch and brunch bars for the higher price ... I would've enjoyed an omlet to start. There is also an ice cream bar add on for 4.99 the few in my party that got it said it was pretty good.

    (4)

  • Adrienne T.

    Went for lunch yesterday- yummy! Hey, you can't beat $9.95 all you can eat, or $7.95 for one trip to the grill. Waiter was cute, and nice. Food, as always, takes like 15-20 minutes on the grill, but that's why they offer you a salad bar. You don't stand there, hungrily staring at your food on the grill, you make a salad and go sit down. The trick to making this self-made stir fry work is to know what ingredients you like, and not to forget to toss some seasoning in there- garlic, salt, pepper, whatever you prefer. Also, go just to the top of the cup with the sauce. Don't have it all spilling out. The sauces can be overpowering. I don't do F&I often, and I had never been to this location, but it was a good experience.

    (4)

  • Beck N.

    You go here for the overall experience, but not for the top notch food. It's almost always busy & loud & you don't usually get to enjoy your meal with the folks that you go with. If you are planning on coming here on the weekend, I would suggest you make a reservation or you will not be eatin here. The options for food are varied, as are the sauces & whatnots. It's fun to stand around the roundtable while they cook your food - especially if they are singing, but can get very hot & crowded, though...& after one serving, you don't really feel like standing to wait for your food again...so load up big the first trip. Their brunch is pretty good, though... you can make any sort of pancake you want.

    (3)

  • Angela B.

    First off the inside looked like a chuckie cheese and a pizza parlor had an illegitimate bastard child. There were a lot of kids and college students running around. As soon as I walked in I knew this was not my cup of tea. The whole concept just seemed unsanitary. Raw meats and seafood laid out among the veg and starches, Sauces laid out like salad dressings. I just felt as if I was going to catch the flu from this place. The salad bar was seriously lacking and standing up waiting for your food to cook from a crew of people who look more like a food factory assembly line is just dumb. My meat was way overcooked not to mention everyone's food looked overcooked. Sauces were overly salty and obviously come from big wholesale bottles, clearly not homemade. I only went up once and that was enough. Never going back EVER. One reviewer go it right. . . . it's a cheap ghetto version of Hibachi. If you want to see someone with skill cook your food in front of you go to Bisuteki.

    (1)

  • Jenn A.

    I would suggest this place for lunch instead of dinner, as it seems to be a better deal. The only difference I'm aware of is that they add shrimp and a little bit more seafood for dinner, but with the increase in price I wouldn't say that's worth it unless those are your favorites. A group of college students going on College Night is a really great deal. It's not often you find all-you-can-eat food for $10. If you don't like to leave a restaurant feeling way too full, this place probably isn't for you. I went on a summer weekday for lunch around 3 o clock and it wasn't packed at all. Despite this, the wait around the grill for our food to be cooked was still uncomfortably long for each trip. That would be my only real complaint. Drinks were brought in a timely manner, and all the food was well-stocked at the buffet bars. I would say the frozen drinks are a little on the pricey side but that is to be expected. When I first encountered the idea of Fire and Ice I didn't think I would be a fan at all; for me, being served food put together by a trained chef is the whole point of going out to a restaurant. After a few trips there I've really warmed up to it though. It's a great place to go if everyone in the group isn't really looking for the same thing. Even though I personally think the Asian-style sauces and combinations work best here, if someone wants a burger or pasta alfredo or meat with BBQ sauce, all those options are also available. It really is the range of sauces that opens this place up to such variety. Overall: don't come here if you're not in the mood/not the type of person to create your own combinations of food. You're just setting yourself up for a miserable time. Bring your drink with you to the grill because the wait won't be short. And don't forget to take advantage of all the different sauces available.

    (4)

  • Allison B.

    I went here for dinner the other night with my boyfriend. We made reservations at 8 and the person on the phone said we had a fifteen minute window because it was busy. That was understandable since it was a Friday night. So we show up at 7:55 and don't get seated until 8:30, well past that window. The whole time we were waiting though we got no help from the hostesses. They did not tell us how long it would be until we were seated, where we were supposed to wait, or even if we were to be seated at all (the dining area was upstairs, we were downstairs). Right before we were finally seated a group of fifty high schoolers came in to the restaurant. They were not placed in a separate room, but in the dining area with everyone else. This did not help the already extremely high noise level due to the loud music. I could barely hear the person sitting two feet in front of me. Overall the food was okay. The only downfall was the lack of healthy or vegan (I am one) salad dressing. There were maybe three different types, all high fat and containing cream. One final note is the bathrooms. Two out of the four stalls in the women's room had broken doors. It was also not well cleaned what so ever. Bottom line is don't come here unless your drunk or haven't eaten all day and are desperate.

    (1)

  • Victoria J.

    It's kind of like a giant frat party, minus keg stands, plus raw meat. Thankfully no one's throwing up in the corner after a nasty game of flip cup. It's loud, it's crowded, it's pushy, and it's obnoxious. It stresses me out just thinking about it. It actually reminds me of my college cafeteria around 6:30pm. There was a reason I started buying my own food after a while. I get the concept, I get how the concept could be really cool if executed properly. Butttttt... It's kinda not. You stand in a line, with people pushing & shoving, to try to get fit as much raw meats, starches, & veggies as you possibly can into a small bowl. Then you choose a sauce. Then you stand in line, with people pushing & shoving, to try to get your food cooked. At some point the cook sees you, takes your bowl & your sauce and begins to cook. Just so you know, your shrimp will taste like beef, your beef will taste like chicken, and your burger? It's probably gonna taste like shrimp. What ingredients you choose, and the sauce you choose have no effect whatsoever on the outcome because everything is cooked on the same grill. Repeatedly. So 15min ago, when someone had their burger cooked, is where you're having your shrimp cooked now. Ad finitum. Yeaaaaaaahhhh... Nice try, but no cigar.

    (1)

  • Elisabeth Y.

    For a meat-eater, $16.95 for an all you can eat buffet of sirloin and shrimp and whatever else they have is a great deal. For a vegetarian like me, not so much. However, I had FUN at Fire + Ice. They grill the vegetarians' food on a separate grill. If I go back (and I don't know if I will considering I live nowhere near any of the locations) I'll definitely bring more of an appetite, and rather than getting 1 big bowl of veggies and noodles I'll get 2 smaller bowls: one Asian-themed, and one pasta!

    (3)

  • Gelsey B.

    Its an interesting place to go, with all that performances when they are preparing your food before your eyes, and all different food you can choose yourself. I went there with a group of friends, celebrating a birthday party. I enjoyed it a lot and only if it was not that smoky I would have given it a 5 star!

    (4)

  • Lauren S.

    I can understand demoting Fire and ice for its service, but if the food tastes bad, that's probably your own fault, partner. Since you choose everything that goes into your meal and the options and pretty endless, there's something for everyone. Plus, what youngin' doesn't like all you can eat of your very favorite meal for $10. If I'm feeling like a pig, this is where I go. I agree that the service takes awhile and can be somewhat unpredictable. One day when I went there, you had to stand at the grill and wait for your food, then on the next visit, I was told to leave my bowl on the grill and my waiter would bring it back. It took a lot longer when I was waiting on my waiter to deliver the food than when I waited at the grill, for sure. Also, I don't know why anyone would go there to eat downstairs in the menu only section... seems to defeat the point of going to a Mongolian Grill, if you ask me.

    (4)

  • Lauren S.

    I had brunch here on Sunday and it was delicious as usual! First, I went with an omelette which was very good. The only complaint about the omelette is that it is more of an egg pouch filled with toppings as opposed to having the ingredients mixed in, but I understand that they have to do that for the nature of how they cook. We also tried a bit of the french toast after seeing how great it looked on someone else's plate. It was amazing!!! My dad said it was the best french toast he has ever had. I ended with some lunch food and went with my regular creation - rice noodles, chicken, peppers, onions and a few other extras with the fajita sauce. The sauce is so good, I'd put it on anything! Overall, it was another great trip here and it didn't cost an arm and a leg like most brunches. Love it!

    (4)

  • Sarah M.

    This place is bizzahh (translation: bizarre). First of all, the decor is mildly reminiscent of the '90s Nickelodeon shows I used to watch when I was home sick from school as a kid. Bold hues and geometric designs are everywhere-- is this a TV set? Is pre-crazy Amanda Bynes going to pop out of the hibachi grill? But let's get to the meat of the matter (literally). Fire and Ice is an expensive dining hall for grown-ups with a Hibachi grill. You pick what you want from a buffet/salad bar, hand it to a chef, he puts it on a grill, and voila: something edible and vaguely good-tasting. For what it's worth, my concoction (Cajun chicken with smokehouse sauce, peppers, onions, red potatoes, summer squash, and zucchini) was pretty excellent. But I was disappointed by a lack of ingredients to choose from. I'd like to see fresh herbs, more cheese options, more fruit options, arugula/mixed greens for the salad bar, and more salad dressings. (No blue cheese? Really?). But I will say that the veggie selection that is available is fresh and good-tasting. That's a lot more than many mid-range restaurants can say. I'm not totally sold on the "raw meat out in the open" thing, though I have a feeling they must have a food inspector coming in frequently to make sure everything is safe and up to snuff. It just kinda seems like a food poisoning incident waiting to happen. But I took my risk with the Cajun chicken, and I'm glad I did-- it was surprisingly good. Service was attentive, but a little too eager to swipe dishes off of our table. A serious question lingers: do they have a dish shortage? One more complaint: $18.99 a person--really? It'd e worth it if you could stay all day and just, well, eat, but Fire and Ice reserves the right to kick out out after two hours. My meal was OK, but not $18.99-worthy...AND dessert is extra! Blargh. The verdict: come to see what it's all about if you wish, but don't expect any desire to become a regular customer.

    (2)

  • Amanda C.

    I like this fire ice a lot better in boston location is really good I had good experience when I went in.sure everything changed from when I went there but I like it much better lighting. and It doesn't look scummy. I been in the cambrdige a bunch of times.

    (4)

  • Alex K.

    Such an awesome place! Idea of this huge doing grill is so amazing! This restaurant not as much about food as about fun and all this experience

    (5)

  • Maggie T.

    My friend and I came to Boston for a "mama's getaway weekend" and we're told we just had to try fire and ice. So we did. When we first walked in, we waited to be seated and got a delicious Margarita from the bar downstairs (very well made by the 2 friendly bartenders downstairs) We then went upstairs and got to our seat where we met out waitress,steph T, who then brought us up to the food and talked us through everything since we had never been before. Steph really went out of her way to make sure we were having a great time, which ment making sure our drinks were filled. Our dished were cleared and even gave us some tips on creating our dishes. We really felt that she went above and beyond her duties for us, we felt as though we were her only table! Had to take a picture with her for the memories and laughs! The food was great, stir-fry style that you make yourself then bring to a huge grill where they cook it for you, which is really good for us picky eaters... The chefs were very entertaining and funny. Can't wait to come back with a bigger party for more fun! Keep up the great work steph T. You're amazing!! Thank you for everything you did tonight!!

    (5)

  • Jeff M.

    After a handful of visits throughout the years to Fire plus Ice, I'm still in the indifferent category on how I feel about it. The vibe in the place is OUTSTANDING, it constantly feels like a party you are happy to be invited to and don't really want to leave. But the food can leave you a bit underwhelmed, even with so many choices at your fingertrips. I was there on a busy Saturday night with a group of 12 for a birthday party, we had reservations and were seated virutally immediately. I wish though that we were at more of a table on our own vs. the ones with benches and neighbors. It was hard to mix and mingle while eating and not being able to hear someone seated just a few spots down from you. As I mentioned before, the vibe is a bit over the top and will be loud throughout the night. My biggest gripe is, they give you a nice sized bowl for your FIRST visit up to the hibachi grill, so what's up with giving out bowls only half the size of the original for a repeat? It's almost a bait and switch. I must have looked for the larger bowls for good five minutes before I had that duh moment that I won't be able to fill something as big again. I attempted to ask a worker out on the floor bringing new dishes and got a response "no a speaka English". There isn't much that fits in the smaller bowls so over about two hours, I still felt slightly hungry even after FOUR trips to the grill. I don't understand how others were doing it, every time my food cooked it looked like I had half of what everyone else did. I was trying to be careful so none of the ingredients would spill out but it also left me slightly unfullfilled. Each batch can take almost 15 minutes to receive anyway, so there is a lot of time spent oogling over your food while waiting for it to cook. As I've seen in other reviews, its not rocket science that some ingredients cook faster than others. Throwing everything on at the same time isn't always the wisest choice. I had burnt shirmp once that were almost inedible. I saw one of the cooks telling a customer that the fruit they added wouldn't survive on the grill.....but what about other odd combos that will suffer the same fate? The cooks were all AWESOME and even performed shows while cooking the wares but it was so busy that items were being burnt on the regular. Another minor gripe was the fact that we were't told ice cream was an extra $5. Caveat emptor, after seeing the toppings bar next to the food I figured there was a good chance it was included. Uuuhhmm nope. The offerings were somewhat bland on my last visit as opposed to the time I went 5+ years ago and had alligator. Where did all the exotic meats go? I hate mussels, why no clams offered? The burger looked really big and delicious but I shyed away from it because I knew that was all I would be able to have. I think the item that grilled up best overall was the tofu I added to most of my tastings. The veggie bar was somewhat limited and few appealed to me, how about offering up snap peas or cauliflower. I'm sure they all cost less than the proteien offerings and the Boston based clientele would be happy seeing so many things that are good for you. I didn't feel sick afterwards and I'm happy it was all cooked well. We don't ever think of rushing back but it sure is fun as hell to go with a big group. Great for tourists but I can see why locals will leave slightly disappointed.

    (3)

  • Nana B.

    We loved Fire & Ice from the minute we walked in. The concept is really great and fun and we liked our food a lot. The chefs at the grill were really fun and polite and playful so that made the experience all the more enjoyable. However, about halfway through our meal, both my girlfriend and I's stomachs started to hurt. We eat spicy foods all the time so I do not think I can blame it on their chili sauce. We both said the food was good but I do not know what happened to make both our stomachs that way. If it was just one person I would concede that it was an individual occurrence, but both cannot be a coincidence. We had to rush to CVS to get TUMS before we started feeling better. I want to give them a try again just to see if I have better results though.

    (3)

  • Dan H.

    Pretty good stir fry, but TERRIBLE service. Waitress asked us if we had ever been there, we all said no and asked her to explain how everything works. She proceeds to tell us to add all our ingredients to the bowl, and bring it to the counter. She SPECIFICALLY told us to add all ingredients including sauce. After doing so, the stir fry chef told us we weren't supposed to add sauce, and now our dishes would have to be cooked in back. Fine not a huge deal, we don't get to experience watching our food cooked at the bar, but really this could have been avoided if we were told WHEN WE ASKED FOR INSTRUCTIONS, or if there was any sign or marking telling us not to add sauce. Finally our plates are done, and on the tickets with the table number we were named "Mastermind" and "Dumbo." I understand it's a joke, but honestly after specifically asking for instructions I was pretty pissed to be insulted. I was part of a large group and NOT ONCE IN THREE HOURS did the waitress stop by our table to refill drinks, and it took almost an hour to get our check. Our bill had drinks we didn't receive since they were out of the ingredients, and a 18% tip was automatically added to the bill despite the terrible service we received. I have never written a review on Yelp before, but Fire and Ice was just too bad to let slide. This place sucked and I will never eat there again.

    (1)

  • David S.

    Mediocre food served in a crowded restaurant with music in the dining room at volumes more appropriate for a dance club than supper. Rude patrons jostling and shoving. The only high point was the staff, who were pleasantn and the drinks.

    (1)

  • Kyle J.

    The chefs are really friendly and I loved how our server brought my drink to the grill while my food was cooking, although she sounded like a script and you could hear her saying the same things to every table. I can't justify tipping the servers there when you get your food yourself. Food was pretty decent and there's a large variety to pick from

    (3)

  • William L.

    Awesome as usual the dinner service although a few dollars more than lunch is worth it! Steak tips and swordfish Oh my! Back was our server and top notch! Effrain cooked for us on the grill and was on the ball as always. My only complaint is that fire + ice is in. Boston and not in New Hampshire where I live!

    (5)

  • Vicky H.

    We had the best server this time around and i've been here many times. He was completely under control and no signs of stress considering it was college night and it was buzzing with crazy madness. He came around and ask how we were doing several times and refilled water and removed plates as needed. He was all smiles even though it was a mad house. This was the highlight of our trip. We weren't happy that there were no shrimp as part of seafood. Perhaps a result of so many people, the food was cooked a lot longer than necessary, and therefore the first time was burnt. The fish became a puddle of particles. The hostess was also accommodating and let us sit with, after we spotted our friends there! YAY! Downside: the food is completely what you make of it. So if you put in a bad mixture, expect it to be, along with your sauce of choice. When cooking, it could be completely over cooked and your food will be burnt as I've noted last night. Upside: you get to put whatever you want in your food and it will be cooked, with your sauce of choice. TIPS: MEAT/Veggie Choices: a very good mixture of stir fry, (my personal favorite, when they have it) is: Broccoli, Chicken, Bamboo shoots, sugar snaps, pineapple (break it down yourself because they no longer have the cut up ones), cilantro, squid, shrimp. SAUCES: Sweet and Sour, Hot Chili, Yakitori (mix equal parts (1/3 each). Mix it up yourself with another little cup or ask them for a spoon. When the sauce is ready to be applied to your food, tell the cook to add another cup of water after he pours the sauce. It will thin about the sauce you already put in so that it will mix more evenly on your food. I want to give this place more stars but really can't. Service was the only highlight of the evening but i also paid for food. It just doesn't make sense.

    (2)

  • Alexandra N.

    I love it here - the adrenaline rush and power high of getting to eat as much food as you want while also customizing that food is a feeling I would want everyone to experience. We went on a Saturday night around 8pm with 12 people, they were super accommodating and though there was a long wait, we sat in the bar dining area and were able to eat right away. The place was packed but service was still quick and friendly. For dinner it is $18.99 for the "unlimited food" option, though I could be content with one trip to the food. Beers were about $5-$7 which was fair for the neighborhood. The yelp deal is that you get two free courses if you check in. This means two appetizers or two desserts, NOT TWO MEALS. It's more than generous and I shared a great app (spinach artichoke rangoon) and hit up the ice cream bar for dessert for free. Love it here, would really like to check out their new Saturday brunch.

    (4)

  • Dwayne A.

    Went with my family for lunch on Veteran's Day 2014. Service was great, food selection was great, and grill guys cooked our food perfectly. I go hear semi-regularly anyway. But they really appreciate veterans and currently serving military members. They even have a military night on Mondays for the lunch time price ($9.99 or $10.99).

    (5)

  • Raj S.

    I love this place. The food is great. Lunch time is when you want to go so you can get the lunch special. They have a great selection of seafood, meats, vegetables, and sauces.

    (5)

  • Mike T.

    Had reservations for 8pm with 4 kids, was not seated until 8:30. Food areas were messy. Since stir fry is done my multiple chefs, most food was over cooked. Trying to get kids through the lines was terrible, it was like a college cookout party getting pushed around. Bathrooms were a disgrace, for the prices they charged I expected much better. I have seen cleaner bathrooms at sports stadiums. I am ashamed to say that with parking it was a $200 night.

    (1)

  • Matthew N.

    Eh... we walked in and the staff did not greet us. When we walked further into the restaurant someone walked up and asked, "Three of you?" without any greeting, and we seemed to be a bother to him. There were four of us clearly standing there. The waiter was nice. But the bowls were probably half the size of any other fire and ice we have gone, and so my friend grabbed two of the bowls because he needed them. When he walked up to the grill the guy yelled at him for having grabbed two bowls (it is stated to please only take one bowl at a time, but that is no excuse to yell at a customer). The selection was probably half of the normal selection of meats and vegetables than any other fire and Ice I have been to, which was upsetting because they didn't have any of the normal meats I would actually get, and just about none of the seafood. Overall, it was an okay experience, and from here on out I will be going to the Boston location over this one.

    (3)

  • Laura C.

    I guess it is a cool place if you are a sixteen year old, not a place for adults, standing up waiting for your meal, drinks were expensive and not great, limited wine choices with top prices, blaring music, the bar had a leak and there was a bucket in the middle of the counter. Bathrooms were dirty, doors didn't close and instead of hand soap there was dish washing liquid! Not going again!

    (1)

  • Derek M.

    I've been coming here for years but this is the worst experience I've had. They told us that there was reservations up the wazoo so we asked if we could get a table at he bar and grab food from upstairs. After some time they said yes. We sat in the bar area for over 20 mins waiting for drinks before we decided to just head upstairs to get food. While upstairs my food was WELL DONE as the chicken was beyond dry and tuna was overlooked. The only positive was finally we ordered drinks at the bar to tell the bar manager we have been waiting for over an hour for drinks and still to have anyone come by to take our order. First round was on him. This will most likely be my last time coming here due to the fact that every time I come the quality of service diminishes.

    (2)

  • Nina H.

    I would give only one star but to be fair the food is edible. This is not Mongolian BBQ so if that's what you want then find another place. The decor resembles a laser tag arcade from the 90's. The server staff is sweaty and restless. This "restaurant" has made it to my top 5 least favorite places in the world. If there is someone in your life you genuinely dislike recommend this place to them.

    (2)

  • John W.

    No, NO,NO, No, no, NO, no, no, no! It is NOT a good idea to eat at this restaurant. Why? Because the food will just suck! The ingredients aren't that fresh, and the wait for your order to be cooked take a while. It sucks to not be able to taste your food as it is cooked because it will most likely end up tasting like crap. You either have too much or too little sauce. It's hard to make the platter equally balanced. The cooks are also extremely rude. First, it isn't clear which line to go for what type of food you want. There is a different one for savory, one for desserts and one for omelettes. When I got on the wrong line, the cook freaked out and gestured frantically for me to get into the correct line. Take a chill pill guy! Also, the amount of teenagers that come here just makes this an awful place for regular adults to come here. The fact that it seems mainly frequented by kids should be a testament to the quality of the food Why did I even come in the first place? I was mistaken. I will not make that mistake again.

    (1)

  • Ryan R.

    Always a good way to make food fun and a great place to come with friends.

    (4)

  • Kattie L.

    I've been here for the lunch and it's pretty sweet for AYCE for ten bucks. But their Happy Hour is terrible. The dishes are dirty, there seems to be a bug infestation, and just pass on 3 dollar beer. I love my cheap beer but spring for the 5 dollar beer instead. Or take your hard earned 10 dollars (it is really cheap to get two beers and an entree) upstairs for a real dinner. TL;DR : happy hour is good value, terrible quality. The lunch special is better.

    (1)

  • Stephanie O.

    No stars! Took a whole 30 mins to get service with three bartenders/staff behind the bar. We asked for drinks and food. No mozzarella sticks...no sliders...wtf...and when we asked for something they actually had (quesadilla) they didn't wanna serve us...wtf..bad service...rushed us to drink, overpriced drinks and pretty weak at that...more involved with their friends at the bar and not customers from outa town. There's nothing that would get me to ever come back to this place. It sucks. Point blank.

    (1)

  • Rick G.

    Horrible service. No knowledge of food allergies. Waiter actually said to a food allergy child, "oh good, you are still alive". I will never come back to this place. I sent them an email voicing my displeasure and never received a response. Very classless. If you cannot be food allergy friendly, don't even mention it on your website.

    (1)

  • Andrew M.

    Awful place. We had a party of seven. We ordered drinks while waiting for a table. The beer was flat and so was the tonic water. After three attempts they got the drinks right. When we sat upstairs it was literally 90 degrees. They sat us, a group of men on a Batchelor party in the little round corner of the restaurant. It was so hot we were literally sweating so we asked to move. When we asked to move the waitress to us we should feel bad for her because she has to "deal" with this all the time. I honestly thought I was in bazaro land. The food is so so, it is what you make it. Our waitress was awful and wound not check back on our table. We flagged down another server and asked her to get us more drinks. Just a bad place. So many better choices in Boston. The only reason they were able to save a tiny bit of face was they took three meals off our bill but even that they made sure to tell it "we did you a favor because you complained" Not a good look.

    (1)

  • Rosy R.

    Could be so good,like it first was in Cambridge. Now it is run down, dirty, unpleasant setting. Good chefs Great idea, could be great but IS NOT

    (2)

  • Katherine B.

    We came here with a party of 20 to celebrate a birthday. We were all between the ages of 25-30 and most of us agreed that this kind of place would have been more fun as a young college student. Now that I'm a little older, I don't have the energy to work so hard for dinner. After you grab your bowl and fill it with whatever noodles/veggies/meats you want, the chefs cook your food on the hibachi grill while you watch. The only problem is, if you come on a busy night like we did, you are left standing at the grill waiting 20 minutes until they put your food on the grill and then another 10 while they cook it. Food and drinks were good, but not amazing. I think if you come to this restaurant not ravenous and expect to do a lot of waiting, you could have an enjoyable evening.

    (3)

  • Tim P.

    Nasty! Carpet is dirty and so sticky from food it looks like hard flooring in some spots. It's dark and depressing inside, food is barely ok, but the place is dirty. You can do much better than this in Boston.

    (1)

  • Jackie G.

    Closest thing they had to mongolian grill plus they offered a brunch including eggs, crepes and a ton of other stuff. Don't splash all the sauce on your food before its grilled. It will burn because of the kind of sauces they offer. It was busy..yes loud but that's the kind of environment it is. Our server was running around like a chicken with his head cut off but he was just so darn nice you can't help but like the guy. Poor thing, he was so busy. I almost felt like asking if he wanted to sit down at our table for a minute. :) Price was cheaper for the brunch then the regular lunch so get there just before brunch time is over and you can still have lunch items. HAHAHAHAH gotta work it!!!! If you are from there, you can register for their points and on your bday you can get a free meal. I would go back if I went to Boston again.

    (4)

  • Maria Elisa A.

    I love fire and ice. Great, fun and delicious food. The staff is also very nice too! It can be way too loud and crowded sometimes, so I would recommend for an early brunch or late dinner so you are not waiting too long or during a busy/loud time of the day.

    (5)

  • Michael S.

    Fire and Ice is pretty well known, and kind of a fun touristy restaurant chain. They have several locations including Providence, Cambridge, and more distant locations. I've been to Fire and Ice several times over the years with dates, girlfriends, and groups of friends. Although it may be considered overrated by some, it is still one of my favorite restaurants and I'm pretty much always open to going for the frugal Lunch Special at the grill. The fact that I've been there many times with friends and lady friends says a lot, seeing as how I'm an infamously cheap son of a gun. Overall it's a fun, casual, and unique place to at least check out. On a busy night you'll probably need to make a reservation or end up waiting in line a good while. The service and bar are pretty average for a Boston restaurant, and the servers are maybe even less than mediocre because most of the restaurant is about serving yourself and creating your own delicious feast to put on the grill and have cooked by their chefs. So you get seated, order your drinks and maybe an appetizer, get your free chips and salsa (I'm a big fan of this freebie), and then your best bet is to order a plate of whatever you want from the grill. Go up and choose from a wide variety of great fresh staples like noodles, veggies, garnishes, toppings, meats, burgers, stir fries, cheeses, pasta, salad, etc. There are also plenty of interesting options that you normally couldn't get for an affordable $15 plate like shark meet, squid, octopus, and other delicacies. You grab one of many types of sauces, line up at the grill, and have the grill chef cook it as desired with the sauce you want. The cook's sometimes get busy but do their best to be efficient and entertaining. To get the most out of this place, you have to go up and get more plates full of food again if you want to get your money's worth like me. This may or may not impress your significant other, probably not. But don't let them hold you back haha. Get those second helpings!! So I understand that there can be some waits getting in, placing your drink / appetizer / dessert orders, or at the grill. I also understand that a lot of people don't want to pay to go out and make their own meals. That's all well and good and I certainly wouldn't go to this restaurant every day or anything like that. However, I do think it is a fun place to go to bring your appetite and try out some good new foods at a reasonable price. If you are just going to want a salad, a classy atmosphere, a purely relaxing time, or a good wine selection then you should probably look elsewhere. But I'm not that kind of guy so I like it. Check it out!

    (4)

  • Julie S.

    Fun and unique experience in Boston! We got to choose the ingredients, the seasonings, and sauce so that we can give it to the cooks in the center grill. Unlimited meals for 18.99 not bad for sat dinner. You can make your own pasta, taco, stir fry. There's soup and salad for your sides. Some of the sauces are vegan. Cocktail Drinks are expensive but really good.

    (3)

  • Elizabeth W.

    Quite the fun and unique experience. Expect crowds, expect noise, expect heat, and expect a fun time. I came here with a group of 12 for a birthday party. It's definitely a great spot for a crowd, but it does get noisy so you may have trouble hearing from one end of the table to the next. Fire and Ice has a fun concept of all you can eat wherein you choose your food combinations (pasta/rice, vegetables, meats/fish, sauces) and they grill it up for you at a large grill in the center. I definitely recommend scoping out all the choices before you start filling your bowl so you can better piece together a combination that will taste good in the end. You can even get burgers or hot dogs grilled up and put on a bun for you, don't forget the bacon! Keep in mind, you can always come back for more to try different combinations. Waiting to get your food cooked can be a bit of a wait on a crowded night, but it's fun to watch. The chefs are efficient at loading up the grill to the max. Overall you're in for a fun experience. The food is good provided you did up a fun combination, but recognize they will not be cooked with as much loving attention as another restaurant may offer. It's not fine dining, it's fun dining. I wouldn't come here all the time, but it's a nice change of pace every now and then.

    (3)

  • Ilan B.

    Really great service for the short time you need it. The availability of so many different types of food is great for doing a food version of a soda machine suicide. The cook is great awesome atmosphere. When I was there they had a ballroom/salsa classes going on in the large room which was very cool and different to watch all around fun experience. Great bang for your buck.

    (4)

  • Pearl T.

    Yeah it's pretty cool and there's a huge variety of ingredients to choose from, BUT...they take FOR-EVAHHH to make your food. So I went back once for another plate of food but not a third time because it honestly took a good ten minutes each time. Also $5 extra for the sundae bar, which is silly because ice cream doesn't even cost that much srsly doe. Did not partake in that. And, in leaving your food on the grill for frikken ever, my noodles got all crispy. I wanted soft noodles. Guy at the door checking people in got upset with me for walking upstairs without checking in, even though I told him my party was upstairs. Then he couldn't find the reservation so he let me up anyway, after I stood there for a good few minutes waiting for him. Things that were good: Cooks at the grill were nice, and our server was also attentive with getting us drinks and other things. It was only $10 on a Monday night. Pretty good value for the quantity of food, but the quality could use some work.

    (3)

  • Rob H.

    Wow! One of the best restaurant experiences I've had in the city. I've been to other versions of the "grill" concept, and Fire + Ice puts them to shame! Amazing selection of food, and really good service despite a super busy environment. Try the chipotle steak with BBQ sauce, it was awesome! Will be back here regularly!

    (5)

  • A L.

    Went here to eat lunch, only had a select few items to choose from. We ended up leaving, $15.99 for barely any selection.

    (1)

  • Meridith H.

    This place is fun for any occasion - they have great options to satisfy even the pickiest of eaters. They can even accommodate for dietary restrictions and allergies. This is my go to when I am organizing a meal out for a large group and don't want to worry whether or not there will be something everyone can eat. There atmosphere itself is fun and the cooks are friendly and interactive.

    (5)

  • Michael S.

    This was my first (and the best) fire & ice. Since I was overly impressed by the concept many years ago I have made it a point to go to as many as possible as I travel about the country. So far: Boston, NY, Rhode Island & Anaheim. I love em all.

    (5)

  • Peter S.

    Came here for my son's first double digit b-day. Staff was awesome, food was good and Dad's wallet didn't take a beating. Fun time was had by all

    (5)

  • Felix E.

    Absolutely my favourite place to eat in Boston. I've been here at least four times, and it hasn't let me down yet. Service is great, drinks are reasonably priced and food is great. I totally love the concept of taking whatever you want and cook it all at the same time. Totally worth the money.

    (5)

  • Harlan K.

    I am baffled by the people that adore this place. The prices are only acceptable during lunch and when one of the discounts (like Monday is College Night) applies. While the concept is fun and the chefs are entertaining, during normal hours the wait to get your food is stupidly and uncomfortably long, and in my opinion a good dining experience should not involve having to jostle your way into a spot at the table and bitterly resenting other members of your species. I'd say the ideal strategy is to come here once and then permanently remove it from your dining options.

    (2)

  • Jaime L.

    I have never been more dissapointed in a manager than the one we delt with for my girls Bachelorette party! She was very rude and bitchy!! We were moved 3 different times along with snide remarks from her such as...do you think your party is more important than anyone elses here?? All over accomodating a party of 7 with a reservatuon that we were 10 minutes late to and called before we were late and was told oh ok no problem everything is still good for you

    (1)

  • Andrew W.

    Absolutely terrific celebration dinner for seven of our family. Erin was a great waitress - responsive without being intrusive. Lots of fun with the cooks while they prepared our series of (successful!) food experiments. Pizza? Who knew? But it was great!

    (5)

  • Matt R.

    We made a reservation for 6:45 on a Saturday night and didn't get seted til nearly 7:15. Waitress said a few minutes every five minutes which was just irritating. She sat others before us. Outside of the poor service by the hostess we enjoyed our time. The food was good, the cooks were friendly and jovial. I would consider going back but would not be towards the top of my list by any means. It's more of a novelty for out of town guests.

    (3)

  • L.P. C.

    I used to come here in college and it was a fun time, but this last visit was a nightmare. I experienced the most violent food poisoning I've ever had in my entire life. The other person I ate with also got sick, but not as badly. I suspect it was from the crab legs because I noticed when I added them to my plate the ice underneath them had melted. I suppose I should have known better. Aside from the explosive food poisoning, the experience I had WHILE at Fire and Ice was nice, but I feel I've outgrown it - everyone around was much younger and noisier, and I ended up just feeling pressured and rushed to stuff my face and hurry out. I was already thinking to myself that I probably won't come back because I really wasn't feeling the atmosphere anymore, but the food poisoning sealed the deal. I won't be returning.

    (1)

  • Bethany R.

    Amazing location, so much better than their other location in Cambridge! My boyfriend and I are frequent customers here and we love it! The OpenTable App allows you to make easy reservations, and Monday is college night for $10! Took my boyfriend here for his birthday and surprised him with 15 or so of out friends, he loved it and everyone had a great time! Would recommend this restaurant 100x over. Great service, good food, and a good night out! This location is the best that I've been to. So easy to get to walking from the t station. Couldn't be happier with the way this place runs, the cooks know what they're doing and they make a show out of cooking for you. The food is what you make it. You have complete creative freedom when making what you want, and if you can't decide, talk to the waitresses or cooks - they always have great suggestions!

    (5)

  • Michael H.

    We made reservations two weeks early online, dinner for six at 6pm for out of town guests attending the marathon. We arrived five minutes before 6. By 6:30 we still had not been seated so we left. Sounds like an interesting restaurant but that is no way to treat guests.

    (2)

  • Dee H.

    Fun. Great place to go for a birthday celebration, especially with teenagers or young adults in the party. It gets busy on the weekend nights, so reservations are highly recommended. The hosts at the front were super patient, super nice. There is something for everyone. Each person gets to choose from a varied selection of proteins, vegetables, grains, sauces, and ingredients for the seasoning. Our servers were also great, coming around frequently to check on us. I think the birthday girl had a good time here, after we did one of the touristy Boston brewery tours first Bottom line: come here with a goofy (but respectable) group, give enough time for the T or parking, and do something touristy beforehand, to round out the day.

    (4)

  • Bobby F.

    I have been to this restaurant several times, and each time it has been a pleasant dining experience. The waitstaff in the staff are all open and friendly. Every time I go with a friend we sit, talk and have a great time. The staff always makes us feel welcome. Plus the food is prepared well. There is so much to choose from and a variety of sauces to use. I highly recommend this place for anyone on a first date or a place to bring children.

    (5)

  • Wade D.

    Amazing concept..grill staff was great food was amazing deffinetly worth a visit if your in the Boston area

    (5)

  • Terry C.

    i used to like Fire & Ice. Until my friend and I saw a rat run across the dining room while we were talking to the waiter. He nonchalantly said, "Oh...it comes out around this time each night". SERIOUSLY?!?

    (1)

  • Keith G.

    I have been to Fire & Ice a few times, this was my second time at this location. I agree with many of the other reviews that you go for the experience. I thought this the first time I went to one a few years ago and from my experience the other day. Yes, it is kinda of cool to make your own thing and have them cook it in front you. However, the food is honestly, just meh and then they just overcook the crap out of it anyways. If you pick the right sauce you may come with a decent combo. There is certainly a plan if you want to make the most of your experience, like don't load up on pasta that will just fill you up. I went for a Birthday, like the previous times I have been, my main criticism is that you never get to sit and enjoy your meal with your friends. Ideally, you get a drink, chit chat, maybe enjoy an app and then your meal comes. However, here people at your table are constantly up and down plus you never get to really enjoy the drink you ordered. Plus the place is just too warm for me, especially by the grill. I also just have to wonder about how sanitary the food is where it sits out and people can breath on it or do whatever. I personally would never choose to come here unless a friend really wanted too. At $17 a person I'd rather put that towards a nice meal in the North End or go to a Teppanyaki type place if you want some dinner entertainment with a group of friends.

    (2)

  • Jamie P.

    Love the concept, went with a friend & not dissapointed, really friendly staff & all you can eat....saaaay what!

    (4)

  • Kevin M.

    #NAME?

    (2)

  • Kenny L.

    i love fire and ice. on weekdays beside friday if you come for lunch i believe it only cost 10 dollar. Best of all you don't have to stand and wait for your food to cook. So basically it a buffet whee you grab what you want and the cooks prepare it in front of you. The burgers and cheese(their slices are huge!) are to die for at fire and ice. The waitresses are very friendly. There selection of food is decently big. Only thing is dessert is not included with the buffett. I would come back again. P.S. great place to eat if you on any type of diet! This is a great place to bing a date especially for dinner. You get to see your food get cook, the chef interacts with the customers. Plenty of people is surround the grill and everyone has a good time. The atmosphere is awesome, it feels like you are a a lounge or bar while there was an event there.(especially on weekends. Great place to bring a first date

    (4)

  • John M.

    Excellent selection, especially for brunch. Very yummy. Price not bad, sign up for their email list and get 25% off via email. Cooks were great, very interactive and polite. The table service was nothing special. REASON FOR 2 STARS: I was in the restroom and witnessed a waiter come in, use the bathroom, walk to the sink, turn the water on, he did not even put his hands in the water, turn the water off and leave.

    (2)

  • Dan G.

    So i've only been a few times and each time was ok. I like the concept, but i hate stir fry (i know im lame, whatev). The price was pretty good though and the atmosphere was ok, we sat pretty secluded from others. The choices for your stir fry were plentiful, but I guess Im just not a stir fry lover, so I would only go here again if someone asked me to. I remember the best part was being able to create your own meal with the many sauces they had too. I dunno, I guess try it so you can either like it or hate it.

    (3)

  • Catherine W.

    Good choice if you're looking to accomodate a larger group on a budget. We had a bachelorette here, and the grill guys sang Going to the Chapel for the future bride (a little out of tune!), had her stand inside the pit (a little hot!) and made her twirl some mardi gras beads. It was pretty cute, harmless fun. I would not bring foodies here, as the raw meat looked kind of scary, just sitting out there in the buffet for who knows how long. Service was fine but we dined early at 6pm.

    (3)

  • George G.

    This place is great. We went for the lunch special expecting a lot of the better meats to be reserved for the dinner prices. Boy were we wrong. There was every type of seafood and red meat I could think of available. Their sauce and seasoning bar was excellent and can suit anyone's taste. While waiting for our food to be cooked on the grill, we headed to the salad bar to make ourselves feel better by eating "healthy." That ended rather quickly when our food was done cooking. Service was excellent too. Our waiter kept us entertained and the servers kept checking in on us and taking away unused plates. They have great specials and a check in offer! Will definitely revisit when in the Boston area

    (5)

  • Amaryllis R.

    I'm not sure how to really feel about this place. The best way I can describe it is Dave & Busters (décor) meets Benihana (concept). In theory, this place is fun- but I ended up not really satisfied with my food. And it felt like the fun of a sit down restaurant (leaving the work of creating and cooking a dish to the establishment) is kind of blurred here. After being seated, you are given a large white bowl. You are instructed to gather meats, starches, veggies, and a cup of sauce from buffet style stations. After gathering your ingredients, you bring it over to the cooking area. At first I thought I could be super creative, and really make something tailored to what I like, but as mentioned before- I wasn't happy with what I chose (and quickly realized I'd be a terrible chef). For the creation part of this dining experience, I really wish they offered some guidance- perhaps some recipe ideas and suggestions posted around the buffet stations. Once you head over to the giant cooking area, knowing what to do next was hectic and super confusing. My friends and I went on a Sunday night, and the area around the cooking area was packed. We ended up just kind of standing around, not knowing what to do. There really should be one person stationed there to help people find a spot. Once you do get a spot, you wait for the cook to take your food. At any other hibachi style restaurant, there is some entertainment to go along with watching them cook. This is lost at Fire + Ice. There are no tricks, nothing that makes you go "oooh" and "ahh". It was so lackluster, I left my food with my friends to go sit down at our table- because there was literally nothing to see. All I remember is the cooks yelling at each other, playing fighting here and there, and talking sassy to guests. All things I can see on a NYC subway ride. Boring. The two saving graces were awesome giant drinks and an ice cream sundae bar. Despite not being thrilled overall, I would go back if it was with friends. Now that I understand the layout and flow of things, I might be happier the second time around.

    (3)

  • Travis W.

    Was contacted by manager and offered meal vouchers. Responded with address where to send them but never got any. Like the actual restaurant experience, a series of disappointments and unmet expectations. Lowering my rating since their offer to fix it was nothing but lip service.

    (2)

  • Kathleen C.

    Fire and ice is so much fun! I love it there. It's a unique dining experience. It is a lot more enjoyable when it is super busy, just because you wait a long time for your food on the grill. One time I went our server was mia and it took a very long time to get our drinks. (This is when it wasn't busy) but other than that, servers are quite friendly, and the cooks are very entertaining and engaging.

    (4)

  • Ameenii R.

    Have some of the best memories at this place; drove from Portsmouth, NH several times to eat at the gem. The concept is very nice, price is fair and the food is not only good but fun to prepare. A place worth checking in Boston

    (4)

  • Madison M.

    So my boyfriend (who works in the building) and I went to the new opening of the downstairs bar at the Berkeley location. The manager, I believe, had gone around to businesses in the building and passed out coupons for free food and drinks on their soft opening. When we get there we were seated promptly. Our vouchers said "free food and drinks", so we asked our waitress to verify this before we ordered. She verified and said we had full access to the drink and food menu--no limit (we double checked this as well, because it seemed too good to be true). She again verified we could order whatever food or drinks we wanted and it would be complimentary. So we go ahead and order drinks and appetizers. We are warned that the kitchen is working with the new menu but is backed up so our food would be "shortly" delayed. So we go ahead and enjoy our drinks and wait for our food...and wait...and wait... An hour and a half go by and finally our waitress, brings out 1 of our 3 appetizers. We are told one of the appetizers we ordered was no longer available. You couldn't have informed us of this an hour ago?? The second just never comes and the one she brought out was cold. At this point I just want to leave and go home. Our waitress brings over the check and we slide our vouchers inside and leave her a nice tip, even though our meal was supposed to be free. So as we walk out of the restaurant, our waitress comes yelling behind us that we didn't pay our bill. We remind her again about the vouchers and she says that was only good for "one drink and one food item". I was furious, because we had taken such precaution, asking multiple times the status of the voucher before we ordered anything. They called the manager down which was ridiculous and caused a scene at the busy entrance. He honored our vouchers and let us leave. First of all, the staff was completely unprepared for the night. There was multiple times I saw staff members sit behind the bar and eat/drink and stand around. The kitchen seemed to explode at the site of a new menu and was horribly unprepared. My understanding is a soft opening is for the business to test their product and introduce their new concept. If this was what they were striving for, they completely failed. It was one of my most frustrating dining experiences, thank goodness I didn't waste my money here!

    (1)

  • Anirudha B.

    Firstly, the college ID nights(Mnondays) are a great deal ! It is VERY IMPORTANT that you get your sauces right for the flavors you desire!

    (4)

  • Kathy S.

    My brother took my boyfriend and I to this buffet but it was such a different experience than any other buffet that we have been to. There is a huge grill that everyone stands around to get their food cooked. Its unlimited food with all types of meat, seafood, pasta, vegetables, and rice that you can think of and all types of sauces and spices that you can choose from. You literally have to come here with an empty stomach. It was so delicious and we had so much fun! The guys grilling were very funny and friendly. Definitely will be coming back when I come to boston.

    (5)

  • Ellen H.

    Fire + Ice has a grown up new venue, and it's hotttt. Or is it cool? Either way, it's sleek, sexy, and attracting a new crowd to what used to be a "young adult" spot. Under FiRE is the aptly named modern, trendy sister restaurant and bar, located directly under the Berekely Street location of Fire + Ice in Back Bay, Boston. The Marcia to F+I's Jan Brady, under FiRE's tagline is "grown up, not buttoned up", and it delivers. A zig-zag white marble bar pays homage to the traditional sharp edges of F+I's branding and mirrors the flame logo of under FiRE. Decor is minimalist chic, with space for 80 spread among hightops and low tables, and 15 at the bar. Pendant lighting gives the sophisticated aura you seek 'round these parts with enough light to read your menu sans iPhone glow. Director of Operations Raf Barbosa put all servers through a six-month craft cocktail training, which you can taste while sampling the diverse options on the drink menu. Blackberry moscow mule was superb, with strained blackberries (!!) and served in the traditional copper cup. The Fire Tea really was an unexpected twist on the Long Island, with a pink color and a light flavor that is way, way better than the usual extra dose of pre-packaged sweet and sour mix you find at most bars. Food-wise... well, come hungry. You'll want to try everything. The buffalo calamari is to die for, with a blue cheese dip that has just a hint of sweetness. Definite must-try. The peruvian chicken and gorgonzola quesadilla was delicious and I loved the sauce drizzled on the plate. It would be fantastic with a creamy balsamic, but for a bar to be getting that particular that I'm seeking the appropriate food pairings for peruvian chicken and gorgonzola? I'd say that's a good problem to have. Service was excellent, experience was great. Under FiRE really is a brand of it's own and destined to be a huge success. Can't wait to go back to try the tacos, or burgers, or sweet potato tater tots, or literally anything else on the menu. Yelper tip: bathroom is upstairs!

    (5)

  • Mozy Y.

    Customer service was great from the time we walked in until we left. All of the staff were very accommodating and helpful. They had even more choices in their topping area then the last time I've been there, which was Awesome. Ciara was a great waitress , personable and happy to work there.

    (4)

  • Adria K.

    My husband and I love this place. There are seriously so many different options as far as meats, veggies, seasoning and sauces (you create a bowl of what you want and they grill it in front of you). I absolutely love the yakitori sauce and that they have fresh garlic and herbs that you can top your bowl off with. My husband loves their shaved steak option and also that he can have a burger cooked up for him with a ton of cheese and bacon on top. If you go for a weekend brunch, they also make omelettes, crepes and pancakes right in front of you (in addition to their bowls). Great place for kids too as the chefs are very entertaining!

    (5)

  • Aimee L.

    This place was so gross. There was an uncleanly atmosphere, and I figured douching the food into the FIRE PIT would have killed all the germs, but I still felt like I was eating something VERY unsanitary. What was really disgusting was the fact that somebody else's order was spilling into MY ORDER!!!!!!! WTF!!!!! Also, the food was NOT hot when it came out, so who knows if the fire pit killed all the germs in the chicken. Also, I saw a kid SNEEZE into the noodles... it was super disgusting, so I'm not going back here again.

    (1)

  • Amy D.

    I'm not a hibachi fan, so didn't come in with high expectations. I can't say I was disappointed in the overall experience since this met my low expectations, but I thought my meal was just so so. They have a few different stations- one for vegetables and proteins (chicken, red meat, etc), one for vegetables and seafood, one for sauces, and one straight up salad bar. You grab a bowl and fill it with whatever ingredients you want them to stir fry together on The Grill ( yelp.com/biz_photos/fire… ). They don't have a consistent process- sometimes there is someone to direct you where to go at the grill, sometimes you just find an empty spot to wait at. My first plate was a Customized Noodle Plate ( yelp.com/biz_photos/fire… ), and that was ok but managed to be on the bland side even though I had a cup full of sauce that they used. The worst part was that my proteins were super overcooked and extremely dry, but there was barely any flavor. It is a good deal for lunch though, since it was only $10.99 for all you can eat. However, since it takes time to keep grabbing ingredients to make your dish, then having to wait for an open spot at the grill, then waiting for them to cook your food (takes about 10 mins), you get full pretty quickly. They have a small selection of fruit for dessert, or you can opt for ice cream and access to their toppings bar. It cost $4.99 for 2 scoops of ice cream and unlimited toppings. You can choose from Vanilla, Strawberry, Chocolate, Cookies n Cream, Coffee for your ice cream. I liked the Cookies n Cream, but not really the Coffee. Toppings included: Rainbow Sprinkles, Chocolate Fudge, Caramel, Marshmallow Fluff, Whipped Cream, Cherries, Crushed: Butterfingers, Oreo Cookies, Reese's Pieces. I probably wouldn't order the ice cream again, but then again, I wouldn't come back to Fire & Ice either (I just really don't like hibachi!). The worst part about eating here is that you smell like stir-fry after. Our server was nice at least, and very informative. Parking in this area is difficult during work hours, and parking spots downtown are pricey and limited.

    (2)

  • Steve V.

    I'm surprised at the negative reviews I see here. I went with a companion this past Sunday evening -- and earlyish (5.30 or so), so there was no problem with waiting, or with lack of a reservation. The setup is as others have described: you choose from a wide-ranging selection of pastas (including whole-wheat penne), meats/poultry/fish, vegetables, sauces and spices, and then bring it to the large circular central grill, where four chefs grill up your selections for you. We'd actually been expecting a sit-down sort of place, but we gave it a go. Of course, you have to choose judiciously -- the wrong mixture of, say, meats and fish, or fish and sauces, isn't going to come out right. Since my own dining tastes are moderately conservative, this wasn't a problem for me. Everything I chose came out tasty, and my companion was also quite pleased. Beverages (which we had) and desserts (which we didn't) cost extra. The evening's drink special, a strawberry-basil margarita, was quite good -- the basil was a nice undertone -- although pricey.

    (4)

  • Rafe J.

    Not many venues can feed a party of 8 and still have everyone happy at the end. Fire and ice was able to do this and more. The selection is quite vast especially considering the price. It is also a great place to take friends who are vegetarian as they can still be stuffed at the end. While you may have to wait for a while for your food to be cooked, the experience and funky freshness of it makes it worthwhile.

    (4)

  • Nobbi L.

    If you want typical Mongolian BBQ, stay away from this place. For those who do not know what that is, here's a brief synopsis. Grab a bowl, go through a food bar and put all the items into the bowl. First, the meats or seafood. Traditionally the meats are shaved thinly, often still slightly frozen to preserve freshness. There should be pork, beef, chicken, lamb. Some places have shrimp, fish, and others. Then you add all the veggies such as cabbage, onion, celery, carrots, etc. Finally, there is a plethora of spices and sauces. There are usually recipes posted for the novice. Fresh ginger and garlic usually in water. Soy, oyster, hoisin, and many more. Then you go to the cooking station where your bowl gets emptied and all is quickly stir fried by chefs who wield two giant round sticks with which they toss the food up in the air. The process is pretty fast. Fast forward to Fire & Ice. The place is a very venue, attractive, and our waitress, Cece was a doll. (That's why I actually gave it three stars rather than one.) I was instructed to put the the sauces in a separate bowl. When I looked at the meat available, I was immediately disappointed. There was a supply of shaved beef, but it looked sorry. Most of the other meats had already been marinated in diverse flavors with Mexican or Italian leanings. And they were fairly large chunks. In the veggie section, I missed regular cabbage. The bok choy bowl was almost empty. I did finally find some carrots in the salad section. Now to the spices. I found only a couple that appealed to me. Most sauces appeared to be the type you put on after cooking. (Unfortunately that did not clue me in!) I then proceeded to pick a few including fresh garlic and ginger. Now to the cooking. The chef took the bowl and spread the food out lengthwise with the meat toward the center of the donut shaped cooking service. There it sat and sat. Rather than huge sticks, they used two spatulas. The food was occasionally flipped and finally my spices were added and within 60 seconds all was plated. As a result of this cooking method, I ended up with overcooked, tough beef, almost raw vegetables with raw garlic and ginger. Veggies need some liquid to cook, take more time. Meat, especially beef, cooks quickly and does better dry, so it doesn't boil. I have to add that our server offered a new bowl which I declined. As a clarification, it is only the sauces, not the dry spices or things like garlic and ginger that should go in the separate bowl. That was my misunderstanding of the instructions. If you are not set on Asian flavors, this place might actually please you. Amendment as of 03/03/2015: I was impressed by a note from the management team of this restaurant inquiring if they could make our less than stellar experience up to us. Now that's great customer service! Thank you, Zach!

    (3)

  • Charles G.

    Bad service was seated and 15min later no one still did not come by to take our order ended up leaving.

    (2)

  • Doug P.

    Really interesting concept where you choose your ingredients and then watch the cooks cook it...and it's all you can eat. Some of their sauces were good while others not so much. The cooks try to be entertaining and I appreciated their efforts. The waiter was good - took a pic of our 7 yr with one of the cooks. That was nice. I do have concerns over how clean and sanitary it all is, but that's kind of to be expected. It's kind of like hibachi in that way but less sanitary. I also can't give it too many stars as I am choosing the combination of ingredients and just having someone else cook it. Also, as far as cooking it, they do just ok. They cook ALL of the food on a giant circular stove for the same amount of time. So some things are overcooked - like my pasta that was burnt and crispy on one side. And sometimes you have to wait a little while to get a spot at the circle to give them your food. Saying all of this, I did enjoy my food and my family had a good time there. And, for the price, it's not a bad deal.

    (3)

  • Rich M.

    Like a hibachi grill.. Without the theater Like a buffet.. Without the selection I don't know what I was expecting honestly, but not this. You get your food, put it in a bowl then try and come up with concoctions that sound appealing. Afterwards you get the pleasure of standing around a grill while they cook your food. The food was OK, but less than what I would have gotten from a mall food court. Yes its unlimited, but the selection is very limited for choices. Incredibly over priced, I do not quite get why anyone would want to pay a lot of money so you can do most of the work and then stand around while it cooks. Go to a hibachi if you want a better experience, or a traditional restaurant if you want good food. This place is neither

    (2)

  • Nick M.

    I've never felt so compelled to write a yelp review to actually do it, but this is a good start. We were in Boston for a while and we decided to check this place out through a friend's recommendation. We arrived and didn't have a reservation so the lady told us 1 hour to 1 hour and fifteen minutes. Great. That's typical for a busy restaurant on a Saturday night at around 6PM. They told us they'd text us when the table was ready, so we decided to go and do other things. After 50 minutes we head on back and the waiting room is filled with people. Good thing we put our names in an hour ago, right? Nope. They told us they can't even tell us how much longer we need to wait. I even heard other customers complain that they've been waiting two hours. Can't be, right? Nope again. We received a text message an hour and a half later. 9:30 pm. We've already eaten pizza that was luckily open at the time. If you're a restaurant, and you can't manage time, fine. But if you have the technology to send a text message when tables are ready, tell people that the wait time has been extended. Additionally, maybe do something about moving parties a little faster. I haven't actually had the food, and I am sure I never will, so I can't comment on that. I have much more to say about this restaurant, but at this point it's like beating a dead horse. I implore future patrons to reconsider and go somewhere else.

    (1)

  • Abby R.

    Alright now. I've read the reviews and there's some whining going on here. Whining about: 1. Having to stand and wait for food to be cooked. Yes, you will. That's what makes it fun. Don't come here if you're tired and want to be waited on. This place is a hands-on experience, so don't expect it to be what it isn't. Also, the cooks are very entertaining everytime I go, and very friendly. They sing songs, do fancy spatula tricks and talk to all the people waiting around the grill. Plus, I find it fascinating to watch all the food cooking. And it doesn't even take that long unless it's hella busy. 2. Concerns about sanitary conditions. I've never had a problem. And I'll tell you what: I feel better about eating food where I can see it being cooked in front of me than food that's prepared in secret. I used to work in a restaurant. I've seen things. Regardless, I'm not a germophobe at all. If you are and the idea of all the food being cooked on a big grill freaks you out, don't come here. 3. Complaints about portion size. Really? It's an all you can eat buffet and people are still complaining that the bowl sizes aren't big enough? America. You can pack those bowls pretty full and then put a huge burger on top of it and they'll cook it all. I always get a full plate worth of stir fry out of one bowl and yeah I always go back for seconds and sometimes thirds but I can rarely make it through my third plate, and I'm known for my prodigious appetite. 4. Whining about price. $10 for college kids on Monday night. $10 for lunch. $19 ish for dinner. Were you really going to pay less than $20 for dinner anywhere else in Back Bay? Even if you did you'd be getting half the food. Now I'm not saying it's dirt cheap but that's hardly expensive. This isn't the Golden Corral. They have unlimited meat, and it's not bottom-shelf. Meat is expensive to buy. You want a 8oz burger with 10 pieces of bacon? You got it. You want another? Sure. You want a whole bunch of seafood? You got it. 5. Complaints about service. It could be better. It's a little spotty especially when it's busy. And it's tough when you slathered on tons of spicy sauce and you need a refill to quell the burning RIGHT NOW and your waiter is all the way over there and making a beeline for the kitchen. They could definitely improve on this front but I've never had any major issues. Them's the facts.

    (4)

  • Carrie L.

    We have Mongolian BBQ in NY in some regular delis but was glad to stumble across this on our extra long weekend in Boston. It was a little pricier than expected but it worked out. I was with my 9 year old and we are very used to salad bars so we knew how to portion our food--you can easily get carried away loading up on food like it's your last meal. Plus it's all you can eat so you should pace yourself if you're planning to go for seconds or thirds. There were mixed reviews here on yelp about the cleanliness of the place but I found there were workers at the fixins area cleaning the whole time we were there. Overall a fun place if you have kids in tow or if you're in a group out for a casual night. There was a full bar and the drinks were extremely inexpensive, as well.

    (4)

  • Gina S.

    I definitely would recommend this restaurant! It's a fun atmosphere. I took my boyfriend here a few nights ago since he's never been. He absolutely loved it. We definitely will be back sometime soon.

    (5)

  • Kevin G.

    Haven't been here in a few years, and while the place hasn't changed much, and he food hasn't changed drastically, there were a few nice additions, including new sauces and a spice area to add to the flavors. The food overall is pretty standard, nothing to write home about, but nothing to complain about either. Went up on two separate occasions (you feel obligated to when it's a buffet...however I always regret going up for seconds - too much food). The first round I had shrimp, some veggies, rice noodles, and mixed the hoisin sauce with the Mac and cheese sauce. Sounds like a terrible combo, but it wasn't bad. The second round I made simple fajitas with chicken, shrimp, veggies, and the fajita sauce. I should stick to getting Mexican food at Mexican restaurants. The price is 18.99 for all you can eat, which you think is a good deal, but the reality of it is you are getting average food at an above average price. If you do end up getting multiple plates, it's worth the price, but you can get more than enough food with one go around. Service was great with our waitress very on top of filling up our drinks. It should be noted they are currently under renovation in the downstairs bar area, but it doesn't effect you getting your food. Overall, it's more about the experience which is a welcomed change and nice to go to every once in a while, but I don't feel like this is a place anyone should be a regular at.

    (3)

  • Laura W.

    As a high school senior/college freshman, Fire + Ice used to be one of my favorite places to go with friends...I even came here for my 21st birthday. Sadly, I was disappointed to return (perhaps I'm getting curmudgeonly in my old age of 26). We made a reservation with OpenTable and were greeted with eye rolls from the staff downstairs in the waiting area. They seemed overwhelmed for a Monday (college night). Our server (Brenda?) was very nice and reasonably attentive, considering it was rather busy. The selection of food was not terribly impressive - pretty standard American. The concept is neat, and they are clearly catering to a not-so-adventurous crowd. Both of the sauces I tried (Pesto Cream and Sweet & Sour) were rather bland, despite the extra spices I added. They're trying. I know that standing in line (at the buffet, and again at the grill) is part of the experience, but it would have been more helpful to have a staff member directing people to the end of the line...(before you think me daft, remember that the grill is circular...) several people were wandering around, lost, and a large group of students rudely cut in front of a mother and her daughter. This would be a great place for groups, birthdays, and carnivores. Not so great if you want more than two or three veggies to choose from in your dish, but since my dining companion eats mostly bread and meat, he was happy.

    (2)

  • Denise M.

    Meh... I was unimpressed with the quality of food and for the quantity I eat I will not come back unless forced by friendship celebration or being out voted by a group. I'm one who follows portion control so for me that means I actually want quality not quanity. Noodles with broccoli, vegetables and sauce for almost $30 dollars not including alcohol we could have done a lot better considering the area. I'll be making the group reservations if this place comes up as an option again. To their credit, the staff are nice and they do have a gluten free menu but that isn't enough. I think the ice has finally sizzle the fire!

    (2)

  • CC C.

    There are two locations in Boston, the one near Harvard and this one on Berkeley and St. James in Boston. Both are about the same experience wise. It's almost hibachi style dining except you stand and watch them cook your food and then go back to your table. An extensive selection of noodles, meats, seafoods, burgers, salad. You're paying $19 for buffet style, but you're leaving full from good quality food. So many combos of meats/noodles/sauces, you will tap out before you try them all. Udon noodles with chicken and shrimp plus some fajita sauce? My stuff right there. I find the guys working the grill here to be far more interactive than the one near Harvard. I can think of one guy in particular who is loud and fun. Love it when he works. This spot has a slightly different layout with a bar downstairs at the entrance and the actual dining area up a flight of stairs. Not sure if there's an elevator at this one (there's not at the other), but there are bathrooms on both floors. Servers are as attentive as you want them to be. That ranges from not at all to a decent amount of visibility. Delicious deserts and drinks, well worth the visit for the good food alone. They had an offer for a free app and dessert with the purchase of 2 entrees. Done! Turtle cheesecake? I made room in my stomach for that and gladly waddled out after. :)

    (4)

  • Julia C.

    I know I left a subpar review for the Harvard location. But ever since I started working in Back Bay, Fire + Ice has been really useful in terms of providing another healthy lunch option in the area. It's reasonably cheap - slightly under $10 for lunch before tip, which includes a decent salad bar. The stir fry section has plenty of lean protein (chicken, steak, fish, and calamari), a wide variety of fresh veggies, healthy seasoning options (spices + fresh herbs), and brown rice. No, it's not gourmet food that will dazzle your tastebuds, but it's a decent option if you want to get some extra veggies into your diet or plenty of lean protein that'll keep you full till dinnertime. It's also pretty quick for a sit-down meal - I was in and out within 40 minutes for weekday lunch. I think it would also be great for a group lunch with coworkers, especially for groups that include picky eaters or vegetarians (they will cook vegetarians' plates on a separate grill at the back that doesn't touch meat).

    (5)

  • Han N.

    I came here twice and it's okay. It's cheap and it's all you can eat so why not. The first time was better than the second because the service was great, the second time I went, our server seemed to disappear every time we needed her and she was just not that friendly and welcoming. The food is okay because they just cook everything in your bowl all at once, therefore there are no preferences to how you would like things cooked.

    (3)

  • Susan P.

    I made a dinner reservation 8 days prior for a family birthday celebrations. I confirmed the reservation 2 days prior when I called for parking information. The day of - 3 hours prior to our reservation I receive a phone call that my reservation was cancelled due to software issues. Totally disgusted with the rude attitude and last minute notification for a family celebration that now had to be completely redone. POOR CUSTOMER SERVICE. WILL NOT GO AGAIN!! Definately don't plan a special occasion at this place.

    (1)

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Map

Opening Hours

  • Mon :11:00 am - 10

Specialities

  • Takes Reservations : Yes
    Delivery : No
    Take-out : No
    Accepts Credit Cards : Yes
    Good For : Dinner
    Parking : Garage, Street
    Bike Parking : Yes
    Wheelchair Accessible : Yes
    Good for Kids : Yes
    Good for Groups : Yes
    Attire : Casual
    Ambience : Casual
    Noise Level : Loud
    Music : Background
    Good For Dancing : No
    Alcohol : Full Bar
    Happy Hour : Yes
    Coat Check : No
    Smoking : No
    Outdoor Seating : No
    Wi-Fi : Free
    Has TV : Yes
    Waiter Service : Yes
    Caters : No

FiRE - iCE Grill - Bar

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