I used Heitzman to cater my wedding on 3/28/15 and one thing everyone said about the wedding is the food was fantastic! That is not the only reason I am giving them 5 stars though. Marguerite was a pleasure to work with from the start. Meeting her at a wedding show got me very interested in her cakes so we definitely wanted her to create our wedding cake. But after meeting with her and seeing the menu, and then tasting the food, we decided pretty fast we wanted Heitzman to cater as well. Everything went perfectly. The staff was at the venue and made sure everyone was served. They were friendly and polite and stayed until the very end and helped clean up. It was the best service I could have asked for. They went above and beyond my expectations. I met them at a wedding show, but now I plan on stopping in more often just for some of the food and treats that they offer. Highly recommend them to anyone who asks!
(5)
Ashley C.
10 years ago Heitzman's was delicious. Now, not so much, specifically the Dixie Highway location. You can tell they do not make their own buttercreams and their cakes come from a mix, not from scratch, the same goes for their doughnut and pastry fillings. It's all very mediocre. The only thing really worth getting there anymore are the doughnuts and the bourbon fruit cake around the holidays. I will also say, often times I've been greeted with unfriendly service at the Dixie and Eastern Parkway locations. Because this place is a longtime, local place, i've given it many tries, hoping it would be better. Nope, it never is. You're a bakery! PLEASE START MAKING YOUR BAKED GOODS AND FROSTINGS FROM SCRATCH AND NOT FROM PRE PACKAGED MIXES AND BUCKETS OF ICING FROM DAWN!
(1)
Melissa P.
Our office has ordered waaay too many cakes from this place. They are so gross. I love desserts! I am not even picky on what I want....except that it must be good & Heitzman's is just NOT GOOD. Icing is too sweet. Cake is dry & blah flavor. Priced too high. Some desserts or food there may be ok here, but not anything I've had to date. Sorry!
(1)
Imran Q.
There's nothing that beats fresh desserts. This place got 'em. It's hard to find good bakeries. I've been here a couple of times and look forward to going back again. they have every dessert you want and I hear their made-to-order cakes are great. When I met my wife we frequented this quaint bakery/coffee shop in England which had the most glorious carrot cake. It's a cake that's very hard to pull off. You can easily make it too sweet, too dry, to moist, too complex.... it's the bane of many bakers. The carrot cake here is the closest I've found to that perfect slice in England. So this place gets 5 stars. They also serve lunch and coffee and have wifi so I'm sure it'll become another study spot for me soon.
(5)
Richard F.
Stopped on the way home from driving around on a beautiful day to load up on some sweets. Heitzman has a huge variety of delicious home baked goods. A doz. assorted danish and doughnuts $12.50. If you get all one kind it's $11.95 a doz. Three assorted fresh baked muffins $5.25. A few extra assorted doughnuts (my favorite -vanilla custard filled chocolate long john) $1.00 each. It's probably a good thing that they are located so far away from where I live. I would have to stop in at least once a week.
(5)
Crazy L.
I stopped in to use a groupon I bought. Nothing is priced, and the staff was rude and unhelpful when I asked for suggestions. The goods aren't priced either. So for someone who isn't familiar with the place you have to ask. Maybe I went on a bad day. Once was too much for me. My family didn' t care for the cookies and danishes, they were tossed. That speaks volumes.
(1)
Luz A.
I just came to the place willing to pay whatever it cost to get a nice costume cake. The lady at the front cashier was the rudest person I've ever met specially in a place supposed to be a service oriented and for special occasions. It takes a lot to get me to sit an write a bad review but this experience just ruined my day and I haven't even tried the cake!
(1)
Jennifer T.
I ordered 3 dozen cupcakes (strawberry and Italian cream) this weekend for a shower, and I was very disappointed. They were on the dry side and lacked in flavor. Even the icing (buttercream) was lacking - too sweet and "plastic" tasting. I ordered the week of because I had planned to make my own, and I honestly wish I had. Even a doctored up box mix would have been more flavorful and moist. Sorry.
(2)
J C.
We LOVE Heitzman's, but specifically we LOVE ONLY THIS LOCATION! I think some of the previous reviewers must have been at other locations. Those locations are not associated with this one. This location uses the original recipes from years and years ago! All of the doughnuts, pastries, and kuchen taste exactly like they did 50 years ago. Absolutely delicious! We're never disappointed. A dozen doughnuts is just $9.99. We've also used Heitzman's for a rehearsal dinner and 2 wedding receptions and our guests raved about the food. It tasted homemade and delicious. Our out of town guest were fighting over the leftovers! The quality and service are beyond compare! Love them
(5)
Chelsea H.
Woke up this morning craving doughnuts. Not dunkin, not Krispy, I wanted fresh. This place apparently bakes them fresh daily, as well as an assortment of other baked goods. We hopped out of bed within 5 minutes & were en route. The place smelled of delicious treats & they had a decent selection of doughnuts. We picked our dozen from the very helpful young man behind the counter & were on our way home to doughnut heaven. I was pleased with my chocolate covered cream filled long john. However, I was not happy with anything else. The dough tasted way too greasy for my liking. I suppose the cream filling in the previous doughnut over powered that greasy taste. I tried another one, thinking maybe it was just that doughnut (I had high hopes for being a fatty this morning). Same thing. Probably won't be going back for the doughnuts. Everything else looked pretty tasty, though... & the service was delightful.
(3)
Shari P.
The girl behind the counter said they make bread, but it is special order and she couldn't tell me what kinds of bread they make. They claim to be a German bakery, but only had one type of German dessert there. Everything else I could have purchased at DD.
Jessica M.
I used Heitzman to cater my wedding on 3/28/15 and one thing everyone said about the wedding is the food was fantastic! That is not the only reason I am giving them 5 stars though. Marguerite was a pleasure to work with from the start. Meeting her at a wedding show got me very interested in her cakes so we definitely wanted her to create our wedding cake. But after meeting with her and seeing the menu, and then tasting the food, we decided pretty fast we wanted Heitzman to cater as well. Everything went perfectly. The staff was at the venue and made sure everyone was served. They were friendly and polite and stayed until the very end and helped clean up. It was the best service I could have asked for. They went above and beyond my expectations. I met them at a wedding show, but now I plan on stopping in more often just for some of the food and treats that they offer. Highly recommend them to anyone who asks!
(5)Ashley C.
10 years ago Heitzman's was delicious. Now, not so much, specifically the Dixie Highway location. You can tell they do not make their own buttercreams and their cakes come from a mix, not from scratch, the same goes for their doughnut and pastry fillings. It's all very mediocre. The only thing really worth getting there anymore are the doughnuts and the bourbon fruit cake around the holidays. I will also say, often times I've been greeted with unfriendly service at the Dixie and Eastern Parkway locations. Because this place is a longtime, local place, i've given it many tries, hoping it would be better. Nope, it never is. You're a bakery! PLEASE START MAKING YOUR BAKED GOODS AND FROSTINGS FROM SCRATCH AND NOT FROM PRE PACKAGED MIXES AND BUCKETS OF ICING FROM DAWN!
(1)Melissa P.
Our office has ordered waaay too many cakes from this place. They are so gross. I love desserts! I am not even picky on what I want....except that it must be good & Heitzman's is just NOT GOOD. Icing is too sweet. Cake is dry & blah flavor. Priced too high. Some desserts or food there may be ok here, but not anything I've had to date. Sorry!
(1)Imran Q.
There's nothing that beats fresh desserts. This place got 'em. It's hard to find good bakeries. I've been here a couple of times and look forward to going back again. they have every dessert you want and I hear their made-to-order cakes are great. When I met my wife we frequented this quaint bakery/coffee shop in England which had the most glorious carrot cake. It's a cake that's very hard to pull off. You can easily make it too sweet, too dry, to moist, too complex.... it's the bane of many bakers. The carrot cake here is the closest I've found to that perfect slice in England. So this place gets 5 stars. They also serve lunch and coffee and have wifi so I'm sure it'll become another study spot for me soon.
(5)Richard F.
Stopped on the way home from driving around on a beautiful day to load up on some sweets. Heitzman has a huge variety of delicious home baked goods. A doz. assorted danish and doughnuts $12.50. If you get all one kind it's $11.95 a doz. Three assorted fresh baked muffins $5.25. A few extra assorted doughnuts (my favorite -vanilla custard filled chocolate long john) $1.00 each. It's probably a good thing that they are located so far away from where I live. I would have to stop in at least once a week.
(5)Crazy L.
I stopped in to use a groupon I bought. Nothing is priced, and the staff was rude and unhelpful when I asked for suggestions. The goods aren't priced either. So for someone who isn't familiar with the place you have to ask. Maybe I went on a bad day. Once was too much for me. My family didn' t care for the cookies and danishes, they were tossed. That speaks volumes.
(1)Luz A.
I just came to the place willing to pay whatever it cost to get a nice costume cake. The lady at the front cashier was the rudest person I've ever met specially in a place supposed to be a service oriented and for special occasions. It takes a lot to get me to sit an write a bad review but this experience just ruined my day and I haven't even tried the cake!
(1)Jennifer T.
I ordered 3 dozen cupcakes (strawberry and Italian cream) this weekend for a shower, and I was very disappointed. They were on the dry side and lacked in flavor. Even the icing (buttercream) was lacking - too sweet and "plastic" tasting. I ordered the week of because I had planned to make my own, and I honestly wish I had. Even a doctored up box mix would have been more flavorful and moist. Sorry.
(2)J C.
We LOVE Heitzman's, but specifically we LOVE ONLY THIS LOCATION! I think some of the previous reviewers must have been at other locations. Those locations are not associated with this one. This location uses the original recipes from years and years ago! All of the doughnuts, pastries, and kuchen taste exactly like they did 50 years ago. Absolutely delicious! We're never disappointed. A dozen doughnuts is just $9.99. We've also used Heitzman's for a rehearsal dinner and 2 wedding receptions and our guests raved about the food. It tasted homemade and delicious. Our out of town guest were fighting over the leftovers! The quality and service are beyond compare! Love them
(5)Chelsea H.
Woke up this morning craving doughnuts. Not dunkin, not Krispy, I wanted fresh. This place apparently bakes them fresh daily, as well as an assortment of other baked goods. We hopped out of bed within 5 minutes & were en route. The place smelled of delicious treats & they had a decent selection of doughnuts. We picked our dozen from the very helpful young man behind the counter & were on our way home to doughnut heaven. I was pleased with my chocolate covered cream filled long john. However, I was not happy with anything else. The dough tasted way too greasy for my liking. I suppose the cream filling in the previous doughnut over powered that greasy taste. I tried another one, thinking maybe it was just that doughnut (I had high hopes for being a fatty this morning). Same thing. Probably won't be going back for the doughnuts. Everything else looked pretty tasty, though... & the service was delightful.
(3)Shari P.
The girl behind the counter said they make bread, but it is special order and she couldn't tell me what kinds of bread they make. They claim to be a German bakery, but only had one type of German dessert there. Everything else I could have purchased at DD.
(1)