Pei Wei is a great place to get Asian food you'd might not find at your run-of-the-mill Chinese restaurants, but they do offer standard Chinese. I usually order online through a great interface they've created in which you can easily customize any dish. I make many changes to the original dish, and when I go to pick it up, it is always exactly correct. The food is VERY fresh, and it's still hot by the time I get it home. The flavors are fantastic, and their shrimp is some of the tastiest I've ever had in my life (and they are fairly large as well). Their portions are very generous and they aren't skimpy on the protein. It's a great place!
(4)
Alena L.
I've tried their Dan Dan noodles, Mongolian chicken, Kung pao, pei Wei spicy, lettuce wraps, pad Thai, sushi, and so on. They were all good but nothing extordinary. When I go there now I just order pad Thai bc it's what I like the most. It consist of tofu, egg, green onions, peanuts, and choice of meat. The sauce is just right along with extra citrus for a kick. I'd save the sushi for another place though. The rice is dry and hard. Not much flavor and you don't taste the mango in the mango Cali which I was disappointed in since I expected mango flavored something. Overall it's a nice place for a quick bite.
(4)
Drew M.
Never reviewed Pei Wei and I am not sure why. I have never left here anything but completely satisfied and ready to return. Honey Glazed Chicken and Garlic Broccoli Steal were both excellent. Crab wontons were as well. The service is fast and friendly. There is no reason not to go.
(5)
Robert F.
I love Pei Wei and am happy to eat here weather it is the one near home or far flung corners of the US. I met some friends here and they commented on how great their meals came out. I would review what they ate but I was to wrapped up in my appetizer of Spicy Sushi and the great old standard Kung Pow Chicken with Fried Rice. The wait was very long, however I am not removing a star for that as I think it was due to a rush of customers in the door. There was plenty of staff and all of them were working hard while I was there.
(4)
Danielle G.
I read the other reviews and decided to throw caution to the wind and eat dinner here. I've never eaten at another Pei Wei before so I didn't have much to compare to but here is why my experience wasn't top-notch. 1. Dirty. The front windows, the floor, the booths. It was just dead the day I went in... Cleanliness is so important to me. 2. Food was "okay"... Nothing spectacular. However, just watching a lady take a tube of sushi out of the fridge and cut it with a knife made the "idea" of sushi much less appealing. Especially for the price. 3. Nothing was easily accessed and the staff was oblivious. No napkins anywhere. I just was not impressed. I doubt I'll eat at another Pei Wei ever again due to this experience.
(2)
Amanda V.
I could eat here 7 days a week! Sooooo good! I try something different each time and have never been disappointed. Also a huge fan of the hot and sour soup. It's not watered down like most places. I saw many posts of how dirty this location is and I don't agree with that at all. It's always been very clean when I've been there (lunches). Some people have spoke about slow service is and no napkins at the tables... You order and take a number. You get your napkins and silverware next to the soda machine. I almost wonder if they are reviewing the wrong store? I also always received my food within 5 minutes. 100% would recommend!
(5)
D Q.
Always good food. Service was a little slow at the point of sale. There were only three total people in line. Hostess was busy with takeout customers and had trouble getting to us. But typical great taste and speed on delivery.
I lived in this area years back when this location opened and boy did we love going there. It has been a long time since I had been back but we were passing through to attend a wedding. My husband loves Asian food, as do I, so we stopped in. I had the Dan Dan Noodles (this is what I almost always used to order) while my husband had the Thai Coconut Curry dish. They always give you plenty of food. My dish was yummy, just the right amount of heat and lots of variety in the dish (ingredients wise). My husband thoroughly enjoyed his dish as well. My only complaint has ever been that the floor always seems dirty. This will continue to be a fast option for us when in town.
(4)
Jollene K.
I usually don't put people on blast. I understand that restaurant staff and management can have bad days. Everyone does. But I don't like when people are not held accountable to their lack of good service. Two of my coworkers dined in, while myself and another coworker ordered carry out for them to pick up for us. My cup of wonton soup had 2 very long strands of black hair in it. I'm going to upload a picture. Talk about an instant loss of appetite. Instead of comping my meal and/or giving me a coupon to come back, like smart management would, the manager told me he took the soup off my bill. $1.99. Wow. Hope your choice to be stingy was worth losing an office full of people that dined at Pei Wei. DineD...past tense. Done.
(1)
Rach S.
really as everyone said it is not good as others Pei Wei store. I used to choose Peiwei at Phoenix and that store was wonderful. This one is very small rice ofcourse I ordered the small one but too small comparing with other Pei Wei .Also too salty,we ordered four dishes,all too many salt,you have to drink more.
(3)
Amy C.
II've started eating gluten free and sometimes it's just easier to go to a chain. I was aware that Pei Wei had a GF menu (though I could not locate it online) so I headed over for a quick lunch. There are not very many menu items on the Olathe location's GF menu (I think each restaurant maintains their own GF men), but I was able to find an appetizer and main course. We started with the Vietnamese chicken salad rolls. These were comprised of chicken, butter lettuce, cabbage, mint, carrots, scallions, peanuts, rice noodles, chile sauce, lime vinaigrette, wrapped in rice paper and served with sweet chile sauce. I really liked these, my husband was not a huge fan. He found them to be just "edible" but not more than that. Perhaps this is because they aren't fried (a la crab rangoon). For lunch I had GF sweet and sour chicken with brown rice. The chicken was not breaded, but it was moist and juicy. It was covered in Pei Wei's globby sweet and sour sauce - traditional Americanized Chinese food. II know what I'm getting at Pei Wei. This isn't a restaurant I go to because I think the food is amazing, it's a place to grab a quick lunch that happens to have a specific GF menu. Overall the restaurant is clean. The staff is quick getting the food to your table. Will I go back? Sure. Not too often, but PW is great for a quick, GF lunch.
(3)
Greg N.
I do like Pei Wei and I was in Olathe on business, saw them while driving by and went in. The service was very good, very attentive. I had the Pad Thai and although it was good, it was quite a bit spicier than I'm used to and couldn't really finish it. I've never gotten Pad Thai at Pei Wei but I do get it quite a bit at Thai restaurants and this was pretty damn spicy. To be fair, the menu had a spicy icon next to the meal, so it's my fault.
(3)
Fabiana Z.
I would go once a week about a year ago because I loved it so much. I talked it up to a friend that was with me and she was game to try it. The floors were filthy with vegetables. The place was not crowded at all so there was no reason anyone should not have gotten a broom and swept this up. Ordered my favorite: pad Thai w chicken. The noodles were gummy and the chicken tasted like it had been boiled then sitting in water until it was thrown in my dish. It was awful. Tables were dirty and greasy. There were no napkins; I had to take napkins from another table. I couldn't tell you if anyone was in charge because a manager wasn't visible. Update: so I broke down after 1) someone associated with Pei Wei wrote me after reading my review and hoped that I would come back and try again and 2) Friday rush hour traffic made it virtually impossible to go anywhere on the highway. Here I sit waiting for my food, which I hope will be delicious. The service was quick and attentive and the facilities are clean. So far so good! Order was ready and food was nice and hot. Server asked if I wanted utensils, extras like soy sauce and fortune cookies. Personally, I liked that she asked since I feel bad throwing away items I won't eat or use. Took my shrimp pad thai home and enjoyed it very much though it was missing my slice of lime that I actually do use. Oh well.
(2)
Mike H.
Great Mandarin Orange Tea! Even though I've had better food when it is made well Pei Wei is hard to beat. The challenge is that it is not always done well.
(2)
Kristen L.
I kinda like this place and actually prefer it to most little Chinese restaurants in Olathe. I'd give it another star if the dishes were more authentic. It's owned by the PF Chang people so if you're crazing those lettuce wrap w/o a drive to the Plaza then this is the place. It's not just Chinese, they have some Thai, Korean, and Vietnamese dishes too. Plus you choose your protein of chicken, beef, shrimp or tofu. You can do white or brown rice or noodles with any dish. It's clean, made to order, has fresh ingredients and pretty good for the price. I've never had a bad experience yet. Plus if you're trying to eat healthy, ask for velveted (boiled) chicken instead of flash fried. It's incredibly moist and flavorful and the brown rice is yummy too.
(3)
Shelley H.
Normally pretty dependable, albiet SALTY, food here for a vegan, HOWEVER, on my most recent visit, I was served a red pepper with the label still on it. Makes me wonder how well, or unwell, the vegetables are washed prior to cooking.....
(1)
Charley B.
Pei Wei is a quicker and less costly version of an Asian restaurant. When you walk in you will wait and order cafeteria style. Silverware and other table condiments are located by the wall and then you go and find your seat. The food has some decent options... pad thai, fried rice, chicken, steak, egg rolls, crab wonton and more. It's solid food for what you pay. I especially liked the pork egg roll and the mustard sauce. The service was slow. It took me almost 40 minutes to get my plate. The pad thai was good, but not good enough to warrant that long of a wait.
(2)
Ryan G.
Nothing special. Fast food feel- doesn't sit well with me. For some reason, I expect more from Pan-Asian places. That style of food seems hard to get right and this place misses the mark.
(2)
Charlie B.
As other reviews state, the service here could not be worse. My family got lettuce wraps to start, plus our entrees, on an unusually quiet Monday night. after 20 minutes of sitting waiting with no food, tables came in after us that were getting lettuce wraps left and right, but not us. We asked and got shot a stern "THEYRE COMING." Well, we were here 20 minutes before any other table who all has their food and we have absolutely nothing. Then out comes my chicken. No one else's. Then our crab rangoons. Still nothing for my spouse. I finished mine (with permission of course!) and finally the pad thai came out. But still no gosh dang lettuce wraps! At this point, we asked again, and she said "STILL COMING!" They came at the end of the meal when we were finished. We counted 6 other plates of lettuce wraps that went out before we got ours, and we were there before every other table. The place was pretty dirty and obviously since the service sucked so bad.. We won't be back. No one above the age of 21 was working, I don't think.
(2)
Zach G.
I must say, I cannot believe that I have not reviewed Pei Wei. I used to go to this place all the time...at least 1-2 times a week. Heck, I was on a first name basis with a lot of the staff at one point! I don't go there as much anymore, but I still do from time-to-time and still love it. The first good point is the selection...a little Chinese, a little Thai, a little Korean, a little Japanese. The selections of beef, chicken, shrimp, or veggies/tofu mean most people can be satisfied. They're really flexible about adding or subtracting stuff (i.e. no onions, extra spicy, extra green beans), and their staff are super friendly. Everything comes out pretty quickly as well, and their online ordering form is easy and always comes out correctly. Also, no added MSG...bravo! My only complaint - wish they had pork as a choice.
(4)
Scott R.
I absolutely LOVE Pei Wei! I go there all the time and never seem to get tired of it! The staff is always friendly and helpful and the food is always spot on! Pei Wei Spicy with Chicken on Noodles ALL THE WAY!
(5)
Elizabeth N.
First of all, it is rude to take a table before you have ordered. That is common sense and common courtesy, not some new business methodology. Other than that, the food is disappointing. I like the Mongolian chicken but the portion size is just sooo tiny I couldn't even believe it. It was about half the size of a chicken finger cut up. I am not even kidding! The shrimp entree was mushy and frozen. My baby was starving and loves shrimp and he left them all on his plate so I know they must have been disgusting. There is definitely too much of a discrepancy of quality and quantity in the dishes. You get a bite of good chicken or like 10 frozen shrimp- I don't want to be forced to make that choice. It is more expensive than the local Chinese joint and you get so much less.
(2)
Brian N.
Nice treat from time to time, but I miss the Lemon Pepper Shrimp.
(3)
Michelle F.
My sister and I were served undercooked chicken on Saturday. When I brought it to the attention of a server (I said, "I think this looks raw...") he made excuses before offering to replace the food. Undercooked chicken is NEVER cool, I don't care what the reasoning behind it is. Luckily, neither one of us got sick.
(2)
Lola S.
First, let me say I've tried the other Pei Wei on Metcalf and my experience was fine there. Think of Pei Wei as a few steps up from Panda Express..its fast food chinese, not the tastiest but its fast and is decent. My fiance and I walked into the Olathe Pei Wei starving and excited to get some chinese food. It was pretty crowded so as we stood in line my fiance told me to go grab a table. I sat down at a small table for two while I waited for him to order. Just then the manager comes up to me and tells me I need to get up. I was really embarrassed! I turned around and he said "Unless you've placed your order you need to get up." I was shocked! I pointed at my fiance who was next in line to order and said I'm just waiting for him. The manager still insisted I get up and wait in line with him. I walked over to my fiance and told him I wanted to leave. Never in my life have I been told to get up from a table when I was a paying customer. If they want to run their business that way, they need to post some sort of sign. As I was telling this to my fiance, the cashier piped in and said that sometimes they reach over capacity so that they don't like people sitting until they have ordered. At that same time I looked over to see the manager telling some other customer to get up. She walked out. Then, what do you know when we had our number and cups in hand and went to go sit down, we sat at the same table I originally was trying to save! He said sorry as I walked passed him. I just kind of nodded. Terrible customer service. You don't tell a customer to get up from a table if they are PAYING for service! Manager needs a lesson in customer service. Will not return, props to the lady who walked out.
(1)
Sharon D.
Should get 1/2 star. Food is too salty, not very good at all and per the other reviewer, I was told not to sit at a table while waiting for my husband to order for us.
(1)
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Address :15141 West 119th Street
Olathe, KS, 66062
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Beer & Wine Only Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : No Drive-Thru : Yes
The popularity of Chinese food in America can be adjudicated by the appearance of China Town in many major cities in the United State of America. The popular trend of ordering or opting for Chinese take away food isn't unknown in America. Chinese take away food comes to rescue when you're too tired from work or too exhausted to cook. No one can resist the temptation of eating spicy noodles, shrimp, chicken, beef or pork cooked in the sweet and spicy sauce. The cooking method of authentic Chinese food is a lot different compared to what is served in America.
Generally, Chinese use dark meat small bones and organs to cook dishes but this changes when you are eating American-Chinese fusion food prepared using white boneless meat cooked with broccoli, carrots and onions. Back in China, the food is less spicy and oily as they favor steaming and braising method for cooking the most popular dishes. So, if you have a taste for authentic Chinese food, then try finding a real Chinese restaurant in the city. You can also try the most popular fusion Chinese food like Pecking Duck, Chicken Feet, Hot Pot, Shrimp Dumpling Soup, Mapo Tofu, Wontons, Chop Suey, Egg Rolls and not to forget Fortune Cookies.
There are not many restaurants in America serving authentic Chinese food. A little research on Restaurant Listings directory can help you locate the best Chinese restaurants in the city. Chinese cuisine is continuously evolving, and you can find a variety of dishes categorized as the food for lactose intolerant, gluten intolerant, vegan, vegetarian, and diabetic friendly. So, if you have a group of friends with different taste patterns, save the hassle and visit the nearest Chinese restaurant in your city.
Clara B.
Pei Wei is a great place to get Asian food you'd might not find at your run-of-the-mill Chinese restaurants, but they do offer standard Chinese. I usually order online through a great interface they've created in which you can easily customize any dish. I make many changes to the original dish, and when I go to pick it up, it is always exactly correct. The food is VERY fresh, and it's still hot by the time I get it home. The flavors are fantastic, and their shrimp is some of the tastiest I've ever had in my life (and they are fairly large as well). Their portions are very generous and they aren't skimpy on the protein. It's a great place!
(4)Alena L.
I've tried their Dan Dan noodles, Mongolian chicken, Kung pao, pei Wei spicy, lettuce wraps, pad Thai, sushi, and so on. They were all good but nothing extordinary. When I go there now I just order pad Thai bc it's what I like the most. It consist of tofu, egg, green onions, peanuts, and choice of meat. The sauce is just right along with extra citrus for a kick. I'd save the sushi for another place though. The rice is dry and hard. Not much flavor and you don't taste the mango in the mango Cali which I was disappointed in since I expected mango flavored something. Overall it's a nice place for a quick bite.
(4)Drew M.
Never reviewed Pei Wei and I am not sure why. I have never left here anything but completely satisfied and ready to return. Honey Glazed Chicken and Garlic Broccoli Steal were both excellent. Crab wontons were as well. The service is fast and friendly. There is no reason not to go.
(5)Robert F.
I love Pei Wei and am happy to eat here weather it is the one near home or far flung corners of the US. I met some friends here and they commented on how great their meals came out. I would review what they ate but I was to wrapped up in my appetizer of Spicy Sushi and the great old standard Kung Pow Chicken with Fried Rice. The wait was very long, however I am not removing a star for that as I think it was due to a rush of customers in the door. There was plenty of staff and all of them were working hard while I was there.
(4)Danielle G.
I read the other reviews and decided to throw caution to the wind and eat dinner here. I've never eaten at another Pei Wei before so I didn't have much to compare to but here is why my experience wasn't top-notch. 1. Dirty. The front windows, the floor, the booths. It was just dead the day I went in... Cleanliness is so important to me. 2. Food was "okay"... Nothing spectacular. However, just watching a lady take a tube of sushi out of the fridge and cut it with a knife made the "idea" of sushi much less appealing. Especially for the price. 3. Nothing was easily accessed and the staff was oblivious. No napkins anywhere. I just was not impressed. I doubt I'll eat at another Pei Wei ever again due to this experience.
(2)Amanda V.
I could eat here 7 days a week! Sooooo good! I try something different each time and have never been disappointed. Also a huge fan of the hot and sour soup. It's not watered down like most places. I saw many posts of how dirty this location is and I don't agree with that at all. It's always been very clean when I've been there (lunches). Some people have spoke about slow service is and no napkins at the tables... You order and take a number. You get your napkins and silverware next to the soda machine. I almost wonder if they are reviewing the wrong store? I also always received my food within 5 minutes. 100% would recommend!
(5)D Q.
Always good food. Service was a little slow at the point of sale. There were only three total people in line. Hostess was busy with takeout customers and had trouble getting to us. But typical great taste and speed on delivery.
(4)Lisa S.
I LOVE Pei Wei. We have never had a bad experience there. The staff has always been friendly. Our food has always been wonderful. Getting my daughter to eat chinese isn't always easy, but they have a dish she does love. When I order my daughter's entrée, I have several requests that I need to make to personalize it for her. They have never had a problem with my special order. I really like the atmosphere as well. I'm not a huge fan of red, but I really like it here. When I call in a carry out order, they know what I've ordered in the past and ask if I would like to order any of those. We visit Pei Wei often and I've gotten several friends who enjoy going there also.
(5)Andrea T.
I lived in this area years back when this location opened and boy did we love going there. It has been a long time since I had been back but we were passing through to attend a wedding. My husband loves Asian food, as do I, so we stopped in. I had the Dan Dan Noodles (this is what I almost always used to order) while my husband had the Thai Coconut Curry dish. They always give you plenty of food. My dish was yummy, just the right amount of heat and lots of variety in the dish (ingredients wise). My husband thoroughly enjoyed his dish as well. My only complaint has ever been that the floor always seems dirty. This will continue to be a fast option for us when in town.
(4)Jollene K.
I usually don't put people on blast. I understand that restaurant staff and management can have bad days. Everyone does. But I don't like when people are not held accountable to their lack of good service. Two of my coworkers dined in, while myself and another coworker ordered carry out for them to pick up for us. My cup of wonton soup had 2 very long strands of black hair in it. I'm going to upload a picture. Talk about an instant loss of appetite. Instead of comping my meal and/or giving me a coupon to come back, like smart management would, the manager told me he took the soup off my bill. $1.99. Wow. Hope your choice to be stingy was worth losing an office full of people that dined at Pei Wei. DineD...past tense. Done.
(1)Rach S.
really as everyone said it is not good as others Pei Wei store. I used to choose Peiwei at Phoenix and that store was wonderful. This one is very small rice ofcourse I ordered the small one but too small comparing with other Pei Wei .Also too salty,we ordered four dishes,all too many salt,you have to drink more.
(3)Amy C.
II've started eating gluten free and sometimes it's just easier to go to a chain. I was aware that Pei Wei had a GF menu (though I could not locate it online) so I headed over for a quick lunch. There are not very many menu items on the Olathe location's GF menu (I think each restaurant maintains their own GF men), but I was able to find an appetizer and main course. We started with the Vietnamese chicken salad rolls. These were comprised of chicken, butter lettuce, cabbage, mint, carrots, scallions, peanuts, rice noodles, chile sauce, lime vinaigrette, wrapped in rice paper and served with sweet chile sauce. I really liked these, my husband was not a huge fan. He found them to be just "edible" but not more than that. Perhaps this is because they aren't fried (a la crab rangoon). For lunch I had GF sweet and sour chicken with brown rice. The chicken was not breaded, but it was moist and juicy. It was covered in Pei Wei's globby sweet and sour sauce - traditional Americanized Chinese food. II know what I'm getting at Pei Wei. This isn't a restaurant I go to because I think the food is amazing, it's a place to grab a quick lunch that happens to have a specific GF menu. Overall the restaurant is clean. The staff is quick getting the food to your table. Will I go back? Sure. Not too often, but PW is great for a quick, GF lunch.
(3)Greg N.
I do like Pei Wei and I was in Olathe on business, saw them while driving by and went in. The service was very good, very attentive. I had the Pad Thai and although it was good, it was quite a bit spicier than I'm used to and couldn't really finish it. I've never gotten Pad Thai at Pei Wei but I do get it quite a bit at Thai restaurants and this was pretty damn spicy. To be fair, the menu had a spicy icon next to the meal, so it's my fault.
(3)Fabiana Z.
I would go once a week about a year ago because I loved it so much. I talked it up to a friend that was with me and she was game to try it. The floors were filthy with vegetables. The place was not crowded at all so there was no reason anyone should not have gotten a broom and swept this up. Ordered my favorite: pad Thai w chicken. The noodles were gummy and the chicken tasted like it had been boiled then sitting in water until it was thrown in my dish. It was awful. Tables were dirty and greasy. There were no napkins; I had to take napkins from another table. I couldn't tell you if anyone was in charge because a manager wasn't visible. Update: so I broke down after 1) someone associated with Pei Wei wrote me after reading my review and hoped that I would come back and try again and 2) Friday rush hour traffic made it virtually impossible to go anywhere on the highway. Here I sit waiting for my food, which I hope will be delicious. The service was quick and attentive and the facilities are clean. So far so good! Order was ready and food was nice and hot. Server asked if I wanted utensils, extras like soy sauce and fortune cookies. Personally, I liked that she asked since I feel bad throwing away items I won't eat or use. Took my shrimp pad thai home and enjoyed it very much though it was missing my slice of lime that I actually do use. Oh well.
(2)Mike H.
Great Mandarin Orange Tea! Even though I've had better food when it is made well Pei Wei is hard to beat. The challenge is that it is not always done well.
(2)Kristen L.
I kinda like this place and actually prefer it to most little Chinese restaurants in Olathe. I'd give it another star if the dishes were more authentic. It's owned by the PF Chang people so if you're crazing those lettuce wrap w/o a drive to the Plaza then this is the place. It's not just Chinese, they have some Thai, Korean, and Vietnamese dishes too. Plus you choose your protein of chicken, beef, shrimp or tofu. You can do white or brown rice or noodles with any dish. It's clean, made to order, has fresh ingredients and pretty good for the price. I've never had a bad experience yet. Plus if you're trying to eat healthy, ask for velveted (boiled) chicken instead of flash fried. It's incredibly moist and flavorful and the brown rice is yummy too.
(3)Shelley H.
Normally pretty dependable, albiet SALTY, food here for a vegan, HOWEVER, on my most recent visit, I was served a red pepper with the label still on it. Makes me wonder how well, or unwell, the vegetables are washed prior to cooking.....
(1)Charley B.
Pei Wei is a quicker and less costly version of an Asian restaurant. When you walk in you will wait and order cafeteria style. Silverware and other table condiments are located by the wall and then you go and find your seat. The food has some decent options... pad thai, fried rice, chicken, steak, egg rolls, crab wonton and more. It's solid food for what you pay. I especially liked the pork egg roll and the mustard sauce. The service was slow. It took me almost 40 minutes to get my plate. The pad thai was good, but not good enough to warrant that long of a wait.
(2)Ryan G.
Nothing special. Fast food feel- doesn't sit well with me. For some reason, I expect more from Pan-Asian places. That style of food seems hard to get right and this place misses the mark.
(2)Charlie B.
As other reviews state, the service here could not be worse. My family got lettuce wraps to start, plus our entrees, on an unusually quiet Monday night. after 20 minutes of sitting waiting with no food, tables came in after us that were getting lettuce wraps left and right, but not us. We asked and got shot a stern "THEYRE COMING." Well, we were here 20 minutes before any other table who all has their food and we have absolutely nothing. Then out comes my chicken. No one else's. Then our crab rangoons. Still nothing for my spouse. I finished mine (with permission of course!) and finally the pad thai came out. But still no gosh dang lettuce wraps! At this point, we asked again, and she said "STILL COMING!" They came at the end of the meal when we were finished. We counted 6 other plates of lettuce wraps that went out before we got ours, and we were there before every other table. The place was pretty dirty and obviously since the service sucked so bad.. We won't be back. No one above the age of 21 was working, I don't think.
(2)Zach G.
I must say, I cannot believe that I have not reviewed Pei Wei. I used to go to this place all the time...at least 1-2 times a week. Heck, I was on a first name basis with a lot of the staff at one point! I don't go there as much anymore, but I still do from time-to-time and still love it. The first good point is the selection...a little Chinese, a little Thai, a little Korean, a little Japanese. The selections of beef, chicken, shrimp, or veggies/tofu mean most people can be satisfied. They're really flexible about adding or subtracting stuff (i.e. no onions, extra spicy, extra green beans), and their staff are super friendly. Everything comes out pretty quickly as well, and their online ordering form is easy and always comes out correctly. Also, no added MSG...bravo! My only complaint - wish they had pork as a choice.
(4)Scott R.
I absolutely LOVE Pei Wei! I go there all the time and never seem to get tired of it! The staff is always friendly and helpful and the food is always spot on! Pei Wei Spicy with Chicken on Noodles ALL THE WAY!
(5)Elizabeth N.
First of all, it is rude to take a table before you have ordered. That is common sense and common courtesy, not some new business methodology. Other than that, the food is disappointing. I like the Mongolian chicken but the portion size is just sooo tiny I couldn't even believe it. It was about half the size of a chicken finger cut up. I am not even kidding! The shrimp entree was mushy and frozen. My baby was starving and loves shrimp and he left them all on his plate so I know they must have been disgusting. There is definitely too much of a discrepancy of quality and quantity in the dishes. You get a bite of good chicken or like 10 frozen shrimp- I don't want to be forced to make that choice. It is more expensive than the local Chinese joint and you get so much less.
(2)Brian N.
Nice treat from time to time, but I miss the Lemon Pepper Shrimp.
(3)Michelle F.
My sister and I were served undercooked chicken on Saturday. When I brought it to the attention of a server (I said, "I think this looks raw...") he made excuses before offering to replace the food. Undercooked chicken is NEVER cool, I don't care what the reasoning behind it is. Luckily, neither one of us got sick.
(2)Lola S.
First, let me say I've tried the other Pei Wei on Metcalf and my experience was fine there. Think of Pei Wei as a few steps up from Panda Express..its fast food chinese, not the tastiest but its fast and is decent. My fiance and I walked into the Olathe Pei Wei starving and excited to get some chinese food. It was pretty crowded so as we stood in line my fiance told me to go grab a table. I sat down at a small table for two while I waited for him to order. Just then the manager comes up to me and tells me I need to get up. I was really embarrassed! I turned around and he said "Unless you've placed your order you need to get up." I was shocked! I pointed at my fiance who was next in line to order and said I'm just waiting for him. The manager still insisted I get up and wait in line with him. I walked over to my fiance and told him I wanted to leave. Never in my life have I been told to get up from a table when I was a paying customer. If they want to run their business that way, they need to post some sort of sign. As I was telling this to my fiance, the cashier piped in and said that sometimes they reach over capacity so that they don't like people sitting until they have ordered. At that same time I looked over to see the manager telling some other customer to get up. She walked out. Then, what do you know when we had our number and cups in hand and went to go sit down, we sat at the same table I originally was trying to save! He said sorry as I walked passed him. I just kind of nodded. Terrible customer service. You don't tell a customer to get up from a table if they are PAYING for service! Manager needs a lesson in customer service. Will not return, props to the lady who walked out.
(1)Sharon D.
Should get 1/2 star. Food is too salty, not very good at all and per the other reviewer, I was told not to sit at a table while waiting for my husband to order for us.
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