I'm a Starbucks fan. While I've never been a huge coffee drinker, when Starbucks arrived in town that all changed. Yes, I know they're a tad overpriced. Yes, I know the coffee can be a bit bigger at times (Though I always think this comment is typical of someone who hasn't really experienced the variety that Starbucks offers). I don't care. I'm a Starbucks fan. I'm a fan of the coffee. I'm a fan of the culture. I'm a fan of their devotion to customer service. I'm a fan of their recent decision to pay for college for employees. This particular location, however, is not my favorite Starbucks location in Indianapolis. While they can still be mighty friendly at times, especially in the morning, it seems like far too often I've either experienced indifference or employees that lack the knowledge I usually associate with well-trained Starbucks employees. As a member of their "gold club," which you can equate to a frequent flyer in their rewards program, I'm fairly knowledgeable about their offerings and I expect their employees to know more than me. At this location, that doesn't always happen as was the case during my visit this evening. I arrived to take advantage of a reward that I had received called a "Lucky Dozen." The Starbucks website encourages you to tell the barista you want to use your "Lucky Dozen bonus" so they'll know to look on your card and use it. When I announced this to the barista this evening, I got a puzzled look and a "What?" While eventually a supervisor did get things figured out and it did work out, this isn't the first time at this location that I've had difficulty receiving rewards. As an added bonus (sarcasm noted), I also received the wrong receipt. As a chain, I'm a Starbucks fan. In the case of the Starbucks at 56th & Emerson, it unfortunately drops down to a "like" with occasionally great service, occasionally indifferent service, and a lack of knowledge that puts a damper on the usual warm and friendly Starbucks customer service that keeps me coming back.
(3)
Ron W.
Its good service overall. Heather is a great barista. It depends when you come and whose working too.
(3)
Carrie W.
I don't prefer this location at all. It's near my dwelling, and this morning I thought of giving them another second chance. I guess I was spoiled at my former Starbucks location on the NW side of town off 56th & Lafayette Rd. I always received friendly greetings and smiles there. This morning 0/5 of the Baristas greeted me when I walked in and waited...waited to order. I did hear a Barista say "you have a customer" but not a "Hello! / Good Morning! / We'll be right with you!" Insert smile after any of the three options would have been great. Friendly customer service just doesn't seem to be their cup of tea or coffee. How hard can "Good Morning" be? Maybe next time...Good day!
(2)
Shannon G.
Overall, this is a pretty decent Starbucks location. They've gotten a lot faster with orders since a management change that happened about 6 months ago. Their atmosphere is quieter than most Starbucks and they very rarely run out of sandwiches and things, compared to other locations. This location ia pretty large inside and has a number of tables and chairs that are rarely, if ever full. If you want to meet someone for coffee, this is a great place and better than a lot of the other Starbucks and coffee shops nearby. There are outlets at all the tables except one, and it's relatively quiet, which means it's great for studying or getting work done too. The only big downside is that this is not the best place to get coffee if you want something quick on your way to work. This location has a large morning crowd (there are a lot of schools nearby and it's close to 465). This means that between 7 and 8 am it can take up to 15 minutes to go through the drive-through. I have noticed that if you go inside it's a little bit faster.
(4)
S D.
SLOW & TERRIBLE DRINKS! worst location I've found thus far. don't order a frappuccino at this location!
(1)
Mike D.
Fast and friendly! What else could you ask for when nursing a hangover?
(4)
Shelly F.
Not a huge fan of Starbucks in general, overpriced and sometimes bitter coffee. With that said, I do drop by for a coffee fix and lemon loaf from time to time. This location is close to me and the people are always very nice. Parking is good and traffic getting in and out it smooth.
(3)
Flying F.
Close to home but they close too early, I think this location will not remain open much longer because of lack of business. I hope I'm wrong because it's one of my favorite locations!
(4)
Jerry D.
my once-a-month place while waiting for my wife's meeting to end. Always busy, a bit noisy but if I xan sit in the comfy chair. Im happy. Friendly baristas.
Richard P.
I'm a Starbucks fan. While I've never been a huge coffee drinker, when Starbucks arrived in town that all changed. Yes, I know they're a tad overpriced. Yes, I know the coffee can be a bit bigger at times (Though I always think this comment is typical of someone who hasn't really experienced the variety that Starbucks offers). I don't care. I'm a Starbucks fan. I'm a fan of the coffee. I'm a fan of the culture. I'm a fan of their devotion to customer service. I'm a fan of their recent decision to pay for college for employees. This particular location, however, is not my favorite Starbucks location in Indianapolis. While they can still be mighty friendly at times, especially in the morning, it seems like far too often I've either experienced indifference or employees that lack the knowledge I usually associate with well-trained Starbucks employees. As a member of their "gold club," which you can equate to a frequent flyer in their rewards program, I'm fairly knowledgeable about their offerings and I expect their employees to know more than me. At this location, that doesn't always happen as was the case during my visit this evening. I arrived to take advantage of a reward that I had received called a "Lucky Dozen." The Starbucks website encourages you to tell the barista you want to use your "Lucky Dozen bonus" so they'll know to look on your card and use it. When I announced this to the barista this evening, I got a puzzled look and a "What?" While eventually a supervisor did get things figured out and it did work out, this isn't the first time at this location that I've had difficulty receiving rewards. As an added bonus (sarcasm noted), I also received the wrong receipt. As a chain, I'm a Starbucks fan. In the case of the Starbucks at 56th & Emerson, it unfortunately drops down to a "like" with occasionally great service, occasionally indifferent service, and a lack of knowledge that puts a damper on the usual warm and friendly Starbucks customer service that keeps me coming back.
(3)Ron W.
Its good service overall. Heather is a great barista. It depends when you come and whose working too.
(3)Carrie W.
I don't prefer this location at all. It's near my dwelling, and this morning I thought of giving them another second chance. I guess I was spoiled at my former Starbucks location on the NW side of town off 56th & Lafayette Rd. I always received friendly greetings and smiles there. This morning 0/5 of the Baristas greeted me when I walked in and waited...waited to order. I did hear a Barista say "you have a customer" but not a "Hello! / Good Morning! / We'll be right with you!" Insert smile after any of the three options would have been great. Friendly customer service just doesn't seem to be their cup of tea or coffee. How hard can "Good Morning" be? Maybe next time...Good day!
(2)Shannon G.
Overall, this is a pretty decent Starbucks location. They've gotten a lot faster with orders since a management change that happened about 6 months ago. Their atmosphere is quieter than most Starbucks and they very rarely run out of sandwiches and things, compared to other locations. This location ia pretty large inside and has a number of tables and chairs that are rarely, if ever full. If you want to meet someone for coffee, this is a great place and better than a lot of the other Starbucks and coffee shops nearby. There are outlets at all the tables except one, and it's relatively quiet, which means it's great for studying or getting work done too. The only big downside is that this is not the best place to get coffee if you want something quick on your way to work. This location has a large morning crowd (there are a lot of schools nearby and it's close to 465). This means that between 7 and 8 am it can take up to 15 minutes to go through the drive-through. I have noticed that if you go inside it's a little bit faster.
(4)S D.
SLOW & TERRIBLE DRINKS! worst location I've found thus far. don't order a frappuccino at this location!
(1)Mike D.
Fast and friendly! What else could you ask for when nursing a hangover?
(4)Shelly F.
Not a huge fan of Starbucks in general, overpriced and sometimes bitter coffee. With that said, I do drop by for a coffee fix and lemon loaf from time to time. This location is close to me and the people are always very nice. Parking is good and traffic getting in and out it smooth.
(3)Flying F.
Close to home but they close too early, I think this location will not remain open much longer because of lack of business. I hope I'm wrong because it's one of my favorite locations!
(4)Jerry D.
my once-a-month place while waiting for my wife's meeting to end. Always busy, a bit noisy but if I xan sit in the comfy chair. Im happy. Friendly baristas.
(3)