It is difficult not to love a Starbucks that is attached to a nice mall: it's two yuppie worlds colliding. I like to hit up this Starbucks and do the following -- Step one: Get an iced vanilla latte. Step two: Walk around mall cool, caffeinated and happy. I've never had a problem with a messed up order at this Starbucks, but I keep my orders pretty simple. The people who work here seem friendly, too. One time, a guy who worked here held the door open for me. That's classy.
(4)
L B.
Meh. At best it's disappointing. At worst, it will make you never want to visit a Starbucks again. Sadly this is on the way from my gym to work. If you are lucky, they will greet you with words. Most days, expect to be a disturbance to the rude and apathetic staff. I can't tell you how many emails I've written to starbucks about this location. Most recently they threw a bag of trash from the front OVER the coffee counter because the associate was too lazy to carry it around. Poorly managed obviously, rude and apathetic staff. Spare yourself the agony.
(1)
Margaret V.
It's a Starbucks. PROS: It's open before the mall opens and after it closes. There's plenty of parking! Pastry items are awesome! CONS: Service was ok at best. Someone needs to introduce the early morning staff to caffine. It would be nice if they were enthusiastic or appreciative to see you and have you spend their money at their store.
(3)
Sandie S.
Been here a few times, and every time I do it's consistent excellent customer service. It's the only Starbucks I like going too.
(5)
Shea E.
This Starbucks is so hit and miss. If I'm paying $5 for a drink please shake my tea and don't give me an attitude because you messed it up. Most of the baristas are nice here and especially "Suesie" the manager (sorry if I butchered your name!) but there are 3 baristas that clearly are not happy to be there and I guess don't feel like they get paid enough to at least pretend they're happy to see you. This Starbucks is okay. Not bad but not great either.
(3)
Alison Y.
Came here for a post lunch pre shopping iced coffee. At the end, I was asked if I wanted milk - I asked for a little room for milk and instead of leaving room for me,they added my milk for me.... Unless I was at a drive thru, I always expect (and have always had) Starbucks to allow customers to customize their drink to their liking - add their own milk and sugar unless otherwise directed. The fact they didn't give me this option irked me a bit- they might have thought they were doing me a favor but they weren't, haha. Didn't want to be that person who was picky/wasteful and ask for another cup but I will for sure next time be MORE SPECIFIC so they have a clear understanding of what the customer wants.
(3)
Sara P.
An okay, typical Starbucks location, except for that its prime location is perfect for catching cranky anti-shoppers (like me) leaving the Fashion Mall. I always find myself wanting to get the hell out of the mall as soon as possible, but get drawn into this Starbucks every time I leave...a subconscious reward or trap I guess. I've not had a drink order screwed up here, and they are mostly efficient at moving shoppers along quickly, especially as the line grows very long during the holiday season. The only negative incident I've experienced at this location occurred once, about 45 minutes prior to closing time with a parent. The treat case had been cleared out and inventoried, but the pastries/etc. were still laying on the back counter for customers to see. My very hungry parent asked to purchase a cookie, and the baristas refused. Okay then.
(3)
Divya V.
Starbucks is my go to place for a latte. You pay a premium for the customer service.... but this store absolutely does not cut it! The staff is rude, it's like they are doing you a HUGE favor by taking your order and making your drink! They are always out of some key ingredient.... and no "sorry is there anything else we can get for you" its a matter of fact "we are out" I have been to plenty of Starbucks stores around the world this is probably the rudest place and they don't even make the lattes correctly or maybe the rude service has left a bitter taste in my mouth. I can walk to this place from work but I would rather drive a few miles away and get my latte.
(1)
Michelle Q.
its ok
(3)
Chris H.
If you go on a cold day, prepare to drink your Latte 'iced'! Everyone around me is trying to bundle up to keep from shaking. The seating is also limited for such a busy location. If you have anything more than a very brief meeting, find another cafe'. Everything else is your typical Starbucks cookie cutter experience.
(1)
MJ W.
It's nice to be able to sip and an enjoy a Starbuck coffee while my wife shops at Sephora at Keystone Xing. This Starbucks is a little small and has an odd layout considering the two entrances and exits.
(3)
Taylor F.
These guys are perfect for a fashion mall! Trendy hip baristas that understand individualized attention! Thanks guys, you're rad!
(5)
Terry W.
These girls will make laugh. Very nice and friendly people here.
(5)
David M.
I love Starbucks but not enough to go to this particular shop again. First time I went the barista got annoyed that I had three cards: an empty discount card, a gift card with some credit and my debit card to reload my gift card), then she asked me to step away and wait for my coffee. I went to the bathroom to wash my hands and thought I left my wedding band. When I inquired about my ring she said that they wouldn't keep a ring if it was left behind in the toilet! Next week I came back for a latte and to reload my card. There was a woman behind me and when she placed the order the two baristas just kept chatting away for several minutes while I waited by the cash register. I turned around and headed towards the exit door then one of them says "did you need anything, sir.". I said "nope" and I heard her scoff at me. Like she was annoyed by my perceived rudeness. I now only go to the one by Castleton, the staff is always friendly and it has a drive-through.
(1)
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Address :8702 Keystone Xing
Indianapolis, IN, 46240
Nicole S.
It is difficult not to love a Starbucks that is attached to a nice mall: it's two yuppie worlds colliding. I like to hit up this Starbucks and do the following -- Step one: Get an iced vanilla latte. Step two: Walk around mall cool, caffeinated and happy. I've never had a problem with a messed up order at this Starbucks, but I keep my orders pretty simple. The people who work here seem friendly, too. One time, a guy who worked here held the door open for me. That's classy.
(4)L B.
Meh. At best it's disappointing. At worst, it will make you never want to visit a Starbucks again. Sadly this is on the way from my gym to work. If you are lucky, they will greet you with words. Most days, expect to be a disturbance to the rude and apathetic staff. I can't tell you how many emails I've written to starbucks about this location. Most recently they threw a bag of trash from the front OVER the coffee counter because the associate was too lazy to carry it around. Poorly managed obviously, rude and apathetic staff. Spare yourself the agony.
(1)Margaret V.
It's a Starbucks. PROS: It's open before the mall opens and after it closes. There's plenty of parking! Pastry items are awesome! CONS: Service was ok at best. Someone needs to introduce the early morning staff to caffine. It would be nice if they were enthusiastic or appreciative to see you and have you spend their money at their store.
(3)Sandie S.
Been here a few times, and every time I do it's consistent excellent customer service. It's the only Starbucks I like going too.
(5)Shea E.
This Starbucks is so hit and miss. If I'm paying $5 for a drink please shake my tea and don't give me an attitude because you messed it up. Most of the baristas are nice here and especially "Suesie" the manager (sorry if I butchered your name!) but there are 3 baristas that clearly are not happy to be there and I guess don't feel like they get paid enough to at least pretend they're happy to see you. This Starbucks is okay. Not bad but not great either.
(3)Alison Y.
Came here for a post lunch pre shopping iced coffee. At the end, I was asked if I wanted milk - I asked for a little room for milk and instead of leaving room for me,they added my milk for me.... Unless I was at a drive thru, I always expect (and have always had) Starbucks to allow customers to customize their drink to their liking - add their own milk and sugar unless otherwise directed. The fact they didn't give me this option irked me a bit- they might have thought they were doing me a favor but they weren't, haha. Didn't want to be that person who was picky/wasteful and ask for another cup but I will for sure next time be MORE SPECIFIC so they have a clear understanding of what the customer wants.
(3)Sara P.
An okay, typical Starbucks location, except for that its prime location is perfect for catching cranky anti-shoppers (like me) leaving the Fashion Mall. I always find myself wanting to get the hell out of the mall as soon as possible, but get drawn into this Starbucks every time I leave...a subconscious reward or trap I guess. I've not had a drink order screwed up here, and they are mostly efficient at moving shoppers along quickly, especially as the line grows very long during the holiday season. The only negative incident I've experienced at this location occurred once, about 45 minutes prior to closing time with a parent. The treat case had been cleared out and inventoried, but the pastries/etc. were still laying on the back counter for customers to see. My very hungry parent asked to purchase a cookie, and the baristas refused. Okay then.
(3)Divya V.
Starbucks is my go to place for a latte. You pay a premium for the customer service.... but this store absolutely does not cut it! The staff is rude, it's like they are doing you a HUGE favor by taking your order and making your drink! They are always out of some key ingredient.... and no "sorry is there anything else we can get for you" its a matter of fact "we are out" I have been to plenty of Starbucks stores around the world this is probably the rudest place and they don't even make the lattes correctly or maybe the rude service has left a bitter taste in my mouth. I can walk to this place from work but I would rather drive a few miles away and get my latte.
(1)Michelle Q.
its ok
(3)Chris H.
If you go on a cold day, prepare to drink your Latte 'iced'! Everyone around me is trying to bundle up to keep from shaking. The seating is also limited for such a busy location. If you have anything more than a very brief meeting, find another cafe'. Everything else is your typical Starbucks cookie cutter experience.
(1)MJ W.
It's nice to be able to sip and an enjoy a Starbuck coffee while my wife shops at Sephora at Keystone Xing. This Starbucks is a little small and has an odd layout considering the two entrances and exits.
(3)Taylor F.
These guys are perfect for a fashion mall! Trendy hip baristas that understand individualized attention! Thanks guys, you're rad!
(5)Terry W.
These girls will make laugh. Very nice and friendly people here.
(5)David M.
I love Starbucks but not enough to go to this particular shop again. First time I went the barista got annoyed that I had three cards: an empty discount card, a gift card with some credit and my debit card to reload my gift card), then she asked me to step away and wait for my coffee. I went to the bathroom to wash my hands and thought I left my wedding band. When I inquired about my ring she said that they wouldn't keep a ring if it was left behind in the toilet! Next week I came back for a latte and to reload my card. There was a woman behind me and when she placed the order the two baristas just kept chatting away for several minutes while I waited by the cash register. I turned around and headed towards the exit door then one of them says "did you need anything, sir.". I said "nope" and I heard her scoff at me. Like she was annoyed by my perceived rudeness. I now only go to the one by Castleton, the staff is always friendly and it has a drive-through.
(1)