I've never been a true fan of IHOP, as I consider myself a breakfast/burger enthusiast, however our server Norma gave is EXCELLENT customer service and was very professional. Despite the time of day (11ish), we were seated in about 5 minutes. It's a large building so my guess is there is rarely much of a wait. Impressed!
(5)
Reid M.
i was wholly unimpressed by IHOP. The food was, at best, no better than any chain store, the price of the breakfast was easily $4.00 more than it should have been, and the service was really, REALLY slow. I was there at about 10:30am on a weekday morning. It took approx. 30 minutes to get what amounted to bacon and eggs. The restaurant was about 1/3 full. The food was obviously either boxed or frozen...the hash browns were square, like they had come from a box. I go to breakfast a lot around this area, and this same breakfast, with tip, is usually $10-11, after tip. This breakfast was $14.50. Go somewhere else. Not worth the money.
(2)
Matthew A.
Food takes too long to be prepared even with few customers. The drink cups are small and the wait staff check on customers infrequently, resulting in often empty drinks. The food is good but pricey for the what you get. The stuffed French toast is a small portion, but just as expensive as a large amount of pancakes.
(3)
Gregory S.
I'm currently sitting at this location and have been for the last 20 minutes. Without a server to stop by our table, nor anyone to see how we are doing. I'm highly disappointed and won't be coming back. If you decide to go here, please consider going to another restaurant before hand to eat something.
(1)
Phil P.
Seated Quickly. Had to get my own highchair and booster seat. Server got our drink order and drinks out. After 30 minutes of waiting after we ordered with 2 children under 4 the food came. Everyone elses food was apparently good but my waffle was unreasonably cold with a big scoop of unmelted butter stuck to it. I told the server and he offered to heat it up. I don't do microwaves especially at a restaurant so I said no. What I wanted was a new waffle but was not given the option instead the server said he would get the manager. 20 min later when all the rest of the food was done he asked if we were ok. I reminded him of my waffle and then he got the manager. By then it was too late. I never got to eat.
(1)
Naser A.
Nothing extraordinary about it. Its another IHOP. If you need a greesy breakfast or brunch then yeah go to IHOP. But I have to admit, they're trying to market the healthy menus, but it still tastes the same - oily.
(3)
Alex V.
Horrible, slow service. Waited FORTY MINUTES for our order during a time that was definitely NOT busy. Waitress was scarcely available. Waited an additional TEN MINUTES for my pancake side to come out (by which I was already done with my meal.) Needless to say, won't be back.
(1)
Jeffrey S.
Terrible service. It's been 20 minutes since being seated and I'm yet to have anyone take my drink order.
(1)
D F.
1/2 star actually. Stopped early on weekend day. Everything seemed fine. Waitress took order. Three other employees came to say our waitress was sick but our order was in. After an employee shouting episode at the main entrance another person came and apologized for the disturbance. 40 minutes passed and another waitress came to our table to say our order wasn't placed. So We got out of there. Obviously wasn't welcome at this ihop. Will never go back. Coffee and water was fine.
(1)
Missy F.
The food was surprisingly good, but the service was terrible. They had two guys working on serving our table yet we didn't get a refill till we flagged someone down. By the time he got them to us we were finished eating. Bad experience!
(2)
Carmen N.
Worse service ever!! Rica or whatever the girls name was, was the rudest lady I had ever met in my life!!!!! & the manager was ok with it. It was aweful! I'm driving back to the one in Avon, where the service was awesome everytime.
(1)
Krista R.
Shitty service, but that's to be expected at a place like IHop. I guess if I had to work 3rd shift on a Sunday night I'd be grumpy, too. Our waitress dropped by the table maybe three times to ask "Everything OK?" and then would walk away before we could ask for...clean silverware, refills on drinks, ketchup, hot sauce, or our missing order of eggs. Sigh. And yet...the food was actually better than I expected. They have a half dozen items that are under 500 calories. My pancakes were light and fluffy, my egg substitute scramble was decent, and the turkey bacon wasn't half bad. In closing, if it's 3 in the morning and you are too far from home to cook breakfast, why not?
(2)
Andrea K.
Okay, I'm surprised to give 5 stars. But it's deserved. Went to this IHOP on a late Sunday morning expecting crowds, chaos, and bad service, since, well, it's IHOP on W 38th. I was pleasantly surprised! First, it wasn't busy (thank you Colts game) and while we felt forgotten about in the beginning, we soon learned that some staffing issue must have happened and the "new" server along with the manager came alerting us to our "new" server who was also kind enough to tell us where her station area was in case we needed her for anything, which we never did because her service was wonderful and her name was Amber. Food came out fast and hot, drinks never were near empty, and dirty dishes would disappear before we could even notice we had them. So a situation that could have gone wrong went so right! Who knew! Keep it up IHOP, I am hoping to make this location my new go-to.
(5)
Bernice C.
I have read the reviews posted here and I couldn't DISAGREE more about service. We go to the IHOP on W. 38th Street. The best servers (of the ones we have had) are Leslie, Paige, Al and Laura. They make sure we get our food within a reasonable amount of time and return several times to make sure everything is okay. We have been going there for quite a while and we have been very pleased with the food and the service.
(5)
Travis S.
Terrible service. Took over an hour to get our food and an extra ten minutes to get silverware. Food was decent but we won't be going back again ever. Then they wouldn't take our coupon because it had to be printed. What year is it?
(1)
Heidi S.
Horrible..horrible..! The service was bad and our order was wrong. The waitress did no do any follow-ups for refills and we had to eat the pancakes with no syrup as she never bothered to come. I was not able to eat my food as everything on my plate was cooked with an excessive amount of oil.. Stay away from this place.. I would have been better off going to McDonald. If I could give the 0 stars I would.
(1)
April S.
24 hour breakfast for dinner! Yum Little disappointed in the service, I had to have someone track him down to refill our drinks.
(3)
Kaety S.
This IHOP is the only one that I know of inside of the 465 loop. It's got the usual IHOP fare; Pancakes, mozzarella sticks, the like. Greasy, not good for you, 2 in the morning and nowhere else is open food and a bored waitstaff.
(2)
Abiy M.
I would not normally write a review on a chain unless it's worth mentioning. IHOPs, in my experience are not known for their stellar service and atmosphere, but this location clearly makes the effort. Perhaps its because my expectations are low whenever I grace these places, but I'm pleasantly surprised at how clean and inviting the interior is. The waitresses are cycled through faster than my underwear, but they're all polite and decent.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : Yes Caters : No
Adrienne J.
I've never been a true fan of IHOP, as I consider myself a breakfast/burger enthusiast, however our server Norma gave is EXCELLENT customer service and was very professional. Despite the time of day (11ish), we were seated in about 5 minutes. It's a large building so my guess is there is rarely much of a wait. Impressed!
(5)Reid M.
i was wholly unimpressed by IHOP. The food was, at best, no better than any chain store, the price of the breakfast was easily $4.00 more than it should have been, and the service was really, REALLY slow. I was there at about 10:30am on a weekday morning. It took approx. 30 minutes to get what amounted to bacon and eggs. The restaurant was about 1/3 full. The food was obviously either boxed or frozen...the hash browns were square, like they had come from a box. I go to breakfast a lot around this area, and this same breakfast, with tip, is usually $10-11, after tip. This breakfast was $14.50. Go somewhere else. Not worth the money.
(2)Matthew A.
Food takes too long to be prepared even with few customers. The drink cups are small and the wait staff check on customers infrequently, resulting in often empty drinks. The food is good but pricey for the what you get. The stuffed French toast is a small portion, but just as expensive as a large amount of pancakes.
(3)Gregory S.
I'm currently sitting at this location and have been for the last 20 minutes. Without a server to stop by our table, nor anyone to see how we are doing. I'm highly disappointed and won't be coming back. If you decide to go here, please consider going to another restaurant before hand to eat something.
(1)Phil P.
Seated Quickly. Had to get my own highchair and booster seat. Server got our drink order and drinks out. After 30 minutes of waiting after we ordered with 2 children under 4 the food came. Everyone elses food was apparently good but my waffle was unreasonably cold with a big scoop of unmelted butter stuck to it. I told the server and he offered to heat it up. I don't do microwaves especially at a restaurant so I said no. What I wanted was a new waffle but was not given the option instead the server said he would get the manager. 20 min later when all the rest of the food was done he asked if we were ok. I reminded him of my waffle and then he got the manager. By then it was too late. I never got to eat.
(1)Naser A.
Nothing extraordinary about it. Its another IHOP. If you need a greesy breakfast or brunch then yeah go to IHOP. But I have to admit, they're trying to market the healthy menus, but it still tastes the same - oily.
(3)Alex V.
Horrible, slow service. Waited FORTY MINUTES for our order during a time that was definitely NOT busy. Waitress was scarcely available. Waited an additional TEN MINUTES for my pancake side to come out (by which I was already done with my meal.) Needless to say, won't be back.
(1)Jeffrey S.
Terrible service. It's been 20 minutes since being seated and I'm yet to have anyone take my drink order.
(1)D F.
1/2 star actually. Stopped early on weekend day. Everything seemed fine. Waitress took order. Three other employees came to say our waitress was sick but our order was in. After an employee shouting episode at the main entrance another person came and apologized for the disturbance. 40 minutes passed and another waitress came to our table to say our order wasn't placed. So We got out of there. Obviously wasn't welcome at this ihop. Will never go back. Coffee and water was fine.
(1)Missy F.
The food was surprisingly good, but the service was terrible. They had two guys working on serving our table yet we didn't get a refill till we flagged someone down. By the time he got them to us we were finished eating. Bad experience!
(2)Carmen N.
Worse service ever!! Rica or whatever the girls name was, was the rudest lady I had ever met in my life!!!!! & the manager was ok with it. It was aweful! I'm driving back to the one in Avon, where the service was awesome everytime.
(1)Krista R.
Shitty service, but that's to be expected at a place like IHop. I guess if I had to work 3rd shift on a Sunday night I'd be grumpy, too. Our waitress dropped by the table maybe three times to ask "Everything OK?" and then would walk away before we could ask for...clean silverware, refills on drinks, ketchup, hot sauce, or our missing order of eggs. Sigh. And yet...the food was actually better than I expected. They have a half dozen items that are under 500 calories. My pancakes were light and fluffy, my egg substitute scramble was decent, and the turkey bacon wasn't half bad. In closing, if it's 3 in the morning and you are too far from home to cook breakfast, why not?
(2)Andrea K.
Okay, I'm surprised to give 5 stars. But it's deserved. Went to this IHOP on a late Sunday morning expecting crowds, chaos, and bad service, since, well, it's IHOP on W 38th. I was pleasantly surprised! First, it wasn't busy (thank you Colts game) and while we felt forgotten about in the beginning, we soon learned that some staffing issue must have happened and the "new" server along with the manager came alerting us to our "new" server who was also kind enough to tell us where her station area was in case we needed her for anything, which we never did because her service was wonderful and her name was Amber. Food came out fast and hot, drinks never were near empty, and dirty dishes would disappear before we could even notice we had them. So a situation that could have gone wrong went so right! Who knew! Keep it up IHOP, I am hoping to make this location my new go-to.
(5)Bernice C.
I have read the reviews posted here and I couldn't DISAGREE more about service. We go to the IHOP on W. 38th Street. The best servers (of the ones we have had) are Leslie, Paige, Al and Laura. They make sure we get our food within a reasonable amount of time and return several times to make sure everything is okay. We have been going there for quite a while and we have been very pleased with the food and the service.
(5)Travis S.
Terrible service. Took over an hour to get our food and an extra ten minutes to get silverware. Food was decent but we won't be going back again ever. Then they wouldn't take our coupon because it had to be printed. What year is it?
(1)Heidi S.
Horrible..horrible..! The service was bad and our order was wrong. The waitress did no do any follow-ups for refills and we had to eat the pancakes with no syrup as she never bothered to come. I was not able to eat my food as everything on my plate was cooked with an excessive amount of oil.. Stay away from this place.. I would have been better off going to McDonald. If I could give the 0 stars I would.
(1)April S.
24 hour breakfast for dinner! Yum Little disappointed in the service, I had to have someone track him down to refill our drinks.
(3)Kaety S.
This IHOP is the only one that I know of inside of the 465 loop. It's got the usual IHOP fare; Pancakes, mozzarella sticks, the like. Greasy, not good for you, 2 in the morning and nowhere else is open food and a bored waitstaff.
(2)Abiy M.
I would not normally write a review on a chain unless it's worth mentioning. IHOPs, in my experience are not known for their stellar service and atmosphere, but this location clearly makes the effort. Perhaps its because my expectations are low whenever I grace these places, but I'm pleasantly surprised at how clean and inviting the interior is. The waitresses are cycled through faster than my underwear, but they're all polite and decent.
(4)