I usually like Panera, but I loathe this location. The main reasons? Crappy location, bad parking, and they hire anyone who's pretty with a pulse. That usually equals bad customer service. Today I ordered a whole sandwich with a bowl of soup to go and I was in a hurry - mistake number one. I should have made the young inexperienced attendant read me back my order - mistake number two. She works in a bakery and doesn't know how many cookies a half-dozen is - mistake number three - she didn't even know if they had cookies! - whoa. She asked me if I wanted a receipt, hmmm when I'm getting an order to go and I paid with a credit card (uh, yeah) - mistake number four. I should have reviewed it sooner - mistake number five. By the time I got the order and figured out that I'd been horribly overcharged and gotten less food than I wanted, than I was more than pissed. I wound up with half a sandwich and a cup of soup. I had to leave to keep from really going off. In all fairness, I didn't really give them a chance to correct it, but people taking the order should know how a restaurant/bakery works. Unfortunately, this is at least the 2nd time that something like this has happened at this particular location. Fool me twice...
(2)
Brad W.
Decent place. Horrible parking. Good Mac and cheese. Chain food.
(4)
Alex K.
We love Panera. Thai Chicken Salad is GOOD.
(4)
Rebecca J.
I love the food, but the crowd is terrible at lunch time.
(4)
Divya V.
This rating is for the service.... Chain restaurants have pretty much the same tasting meals whereever you go. The cashier lady was awesome! She not only let me get a little soy milk for my coffee (at no extra charge), she also heated it up so it wont split as it sometimes does ... cold soy milk + hot coffee does that some times.
(5)
Robin L.
This location is the pits! My order is wrong more often than it is correct. The parking lot is usually congested and it's hard to get in and out.
(2)
Jessica C.
I have to start by saying that this location has by far the worst parking lot of any place I can think of. It is the absolute worst during lunch which is probably why I don't ever go there except for one day last week. I was heading out to lunch to run some errands and had rep at work as me to grab them something to eat. Ok, sure but he wanted to Panara and I immediately dreaded his decision. I arrived and there were at least 20 people in line so I knew I was in for a wait. Between waiting in line to order and then waiting for our food, I was there for 25 minutes. Ugh! Not exactly who I wanted to spend my lunch hour. As far as my food went, it was just ok. I ordered the turkey and avocado BLT and the vegetable soup. The soup lacked flavor and I ended up tossing most of it. I do enjoy their bakery selection and they've got great bagels but it is not my top list of places to eat.
(3)
Tim L.
I used to be a Starbucks coffee drinker but this summer I "discovered" Panera. I love this place. I'm retired and have lots of time so I go and read and drink coffee for a couple of hours at a time -- with FREE refills! Hear that, Starbucks? And the food is excellent, but most important is the friendliness of the staff. Wow, what great customer service! I highly recommend this location!
(5)
Shane L.
Absolutely horrible location - parking is a freaking nightmare. If you go anytime in between 10:30 and 1:30 be prepared to deal with horrendous congestion that will just sap your desire to eat here. The food is just like other Paneras. The problem is that the location is so bad I rarely even bother trying to go.
(2)
Mike B.
We purposely sought out this Panera's on a Sunday evening and found they CLOSED EARLY--apparently just for us.
(1)
L M.
I stopped in here to eat as I look for something decent while I'm out on the road. (I travel a lot!). Panera is known for pretty decent food- so, safe bet I thought. I walked in, and stood in line behind 6 other guests. There was one guy attempting to take orders at one open register, one guy playing with a dish towel, dust cloth, or something of the like around the pastries, and 2 girls doing pretty much nothing but standing behind the order guy. The four of them appeared to have the combined work ethic equal to one lifelong welfare recipient. On top of that, they were all arguing, out loud in front of the guests, about what goes into a cup of flavored coffee. No discipline, no work ethic, no appearance of wanting to serve a customer. Shameful. If I were the owner of this franchise, I would fire every one of them, including the manager. I don't know about the others that were in there, but I promptly walked out and found something else to eat. I'll still go to Panera, but this place needs to get its act together. I hope the owner reads this and fixes it. These guys are costing you money.
(1)
Randi R.
I go to this location a lot because I work around the area. Good food and good service generally. I've had my order messed up a few times, which is always disappointing cause I always wait till I get back to work to look at it. So I usually eat whatever they give me. Overall, the food is good for what it is. I usually get either the Fontina Grilled Cheese sandwich or the tomato and mozzarella panini with soup. It is filling and close to work.
(4)
Stacy C.
Very disappointed. I called around 6:45 am to place a bagel order for my workplace and was informed by the phone attendant that he was 10 people deep so I would have to hold for at least 10 minutes and then put me on hold. If Panera can't figure out that Friday mornings are busy and their customers should come first as I am sure they had employees prepping food for the day ( get to the front and help) then I will take my business elsewhere.
(1)
Scott L.
I still frequent here on occasion and tend to always find myself disappointed. The quality of food per dollar is just not great here. The sandwiches are just decent at best and I always spend $10 or more there for lunch. Big chain mediocrity at it's finest here.
(2)
Theresa K.
I ordered some breakfast here to-go. Let me just say, it was really hard to even get into the parking lot. I knew there was a Panera near (thanks, Yelp phone app!); however, I wasn't aware that I'd have to turn before getting there. So of course after I had passed it (can't turn left over the median ; ) , I drove through the strip mall behind it and passed it yet again. Then I ended up on the other side of yet another median going perpindicular to 96th street, so I'd have to make that left hand turn, which would take me, again, beyond Panera. Frustrating. This time around, I was able to turn on the right side of Panera, but the parking lot was still jam-packed. So if you have anxiety- stay away! I made this stop post- doctor appointment, and I knew I probably wouldn't be taking a lunch break. I was at that awkward time between breakfast and lunch (eh, 10:30/ 10:45), so I figured I'd get breakfast and try to get something for later since I probably wouldn't take a lunch. For breakfast, I had the Asiago Bagel sandwich- I think it had bacon, egg and cheese. I remember it being pretty tasty, kinda salty-ish. Cheesy. I asked if there was soup made yet, as it might be a nice thing to heat up later and eat with a sesame bagel, but no.. No soup yet. So I went for the sesame bagel and cream cheese. The bagel was not all that impressive later on. Although it was littered with sesame seeds, it didn't have much of a sesame bagel flavor. It tasted more just like plain bread. I did leave the cream cheese sitting out for a long time, though, and still ate it. And I was fine. So that's good!
(2)
Matthew N.
A well managed Panera, never a bad experience. Very consistent service and food quality.
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Loud Alcohol : No Outdoor Seating : Yes Has TV : No Waiter Service : No Caters : Yes
Todd R.
I usually like Panera, but I loathe this location. The main reasons? Crappy location, bad parking, and they hire anyone who's pretty with a pulse. That usually equals bad customer service. Today I ordered a whole sandwich with a bowl of soup to go and I was in a hurry - mistake number one. I should have made the young inexperienced attendant read me back my order - mistake number two. She works in a bakery and doesn't know how many cookies a half-dozen is - mistake number three - she didn't even know if they had cookies! - whoa. She asked me if I wanted a receipt, hmmm when I'm getting an order to go and I paid with a credit card (uh, yeah) - mistake number four. I should have reviewed it sooner - mistake number five. By the time I got the order and figured out that I'd been horribly overcharged and gotten less food than I wanted, than I was more than pissed. I wound up with half a sandwich and a cup of soup. I had to leave to keep from really going off. In all fairness, I didn't really give them a chance to correct it, but people taking the order should know how a restaurant/bakery works. Unfortunately, this is at least the 2nd time that something like this has happened at this particular location. Fool me twice...
(2)Brad W.
Decent place. Horrible parking. Good Mac and cheese. Chain food.
(4)Alex K.
We love Panera. Thai Chicken Salad is GOOD.
(4)Rebecca J.
I love the food, but the crowd is terrible at lunch time.
(4)Divya V.
This rating is for the service.... Chain restaurants have pretty much the same tasting meals whereever you go. The cashier lady was awesome! She not only let me get a little soy milk for my coffee (at no extra charge), she also heated it up so it wont split as it sometimes does ... cold soy milk + hot coffee does that some times.
(5)Robin L.
This location is the pits! My order is wrong more often than it is correct. The parking lot is usually congested and it's hard to get in and out.
(2)Jessica C.
I have to start by saying that this location has by far the worst parking lot of any place I can think of. It is the absolute worst during lunch which is probably why I don't ever go there except for one day last week. I was heading out to lunch to run some errands and had rep at work as me to grab them something to eat. Ok, sure but he wanted to Panara and I immediately dreaded his decision. I arrived and there were at least 20 people in line so I knew I was in for a wait. Between waiting in line to order and then waiting for our food, I was there for 25 minutes. Ugh! Not exactly who I wanted to spend my lunch hour. As far as my food went, it was just ok. I ordered the turkey and avocado BLT and the vegetable soup. The soup lacked flavor and I ended up tossing most of it. I do enjoy their bakery selection and they've got great bagels but it is not my top list of places to eat.
(3)Tim L.
I used to be a Starbucks coffee drinker but this summer I "discovered" Panera. I love this place. I'm retired and have lots of time so I go and read and drink coffee for a couple of hours at a time -- with FREE refills! Hear that, Starbucks? And the food is excellent, but most important is the friendliness of the staff. Wow, what great customer service! I highly recommend this location!
(5)Shane L.
Absolutely horrible location - parking is a freaking nightmare. If you go anytime in between 10:30 and 1:30 be prepared to deal with horrendous congestion that will just sap your desire to eat here. The food is just like other Paneras. The problem is that the location is so bad I rarely even bother trying to go.
(2)Mike B.
We purposely sought out this Panera's on a Sunday evening and found they CLOSED EARLY--apparently just for us.
(1)L M.
I stopped in here to eat as I look for something decent while I'm out on the road. (I travel a lot!). Panera is known for pretty decent food- so, safe bet I thought. I walked in, and stood in line behind 6 other guests. There was one guy attempting to take orders at one open register, one guy playing with a dish towel, dust cloth, or something of the like around the pastries, and 2 girls doing pretty much nothing but standing behind the order guy. The four of them appeared to have the combined work ethic equal to one lifelong welfare recipient. On top of that, they were all arguing, out loud in front of the guests, about what goes into a cup of flavored coffee. No discipline, no work ethic, no appearance of wanting to serve a customer. Shameful. If I were the owner of this franchise, I would fire every one of them, including the manager. I don't know about the others that were in there, but I promptly walked out and found something else to eat. I'll still go to Panera, but this place needs to get its act together. I hope the owner reads this and fixes it. These guys are costing you money.
(1)Randi R.
I go to this location a lot because I work around the area. Good food and good service generally. I've had my order messed up a few times, which is always disappointing cause I always wait till I get back to work to look at it. So I usually eat whatever they give me. Overall, the food is good for what it is. I usually get either the Fontina Grilled Cheese sandwich or the tomato and mozzarella panini with soup. It is filling and close to work.
(4)Stacy C.
Very disappointed. I called around 6:45 am to place a bagel order for my workplace and was informed by the phone attendant that he was 10 people deep so I would have to hold for at least 10 minutes and then put me on hold. If Panera can't figure out that Friday mornings are busy and their customers should come first as I am sure they had employees prepping food for the day ( get to the front and help) then I will take my business elsewhere.
(1)Scott L.
I still frequent here on occasion and tend to always find myself disappointed. The quality of food per dollar is just not great here. The sandwiches are just decent at best and I always spend $10 or more there for lunch. Big chain mediocrity at it's finest here.
(2)Theresa K.
I ordered some breakfast here to-go. Let me just say, it was really hard to even get into the parking lot. I knew there was a Panera near (thanks, Yelp phone app!); however, I wasn't aware that I'd have to turn before getting there. So of course after I had passed it (can't turn left over the median ; ) , I drove through the strip mall behind it and passed it yet again. Then I ended up on the other side of yet another median going perpindicular to 96th street, so I'd have to make that left hand turn, which would take me, again, beyond Panera. Frustrating. This time around, I was able to turn on the right side of Panera, but the parking lot was still jam-packed. So if you have anxiety- stay away! I made this stop post- doctor appointment, and I knew I probably wouldn't be taking a lunch break. I was at that awkward time between breakfast and lunch (eh, 10:30/ 10:45), so I figured I'd get breakfast and try to get something for later since I probably wouldn't take a lunch. For breakfast, I had the Asiago Bagel sandwich- I think it had bacon, egg and cheese. I remember it being pretty tasty, kinda salty-ish. Cheesy. I asked if there was soup made yet, as it might be a nice thing to heat up later and eat with a sesame bagel, but no.. No soup yet. So I went for the sesame bagel and cream cheese. The bagel was not all that impressive later on. Although it was littered with sesame seeds, it didn't have much of a sesame bagel flavor. It tasted more just like plain bread. I did leave the cream cheese sitting out for a long time, though, and still ate it. And I was fine. So that's good!
(2)Matthew N.
A well managed Panera, never a bad experience. Very consistent service and food quality.
(4)