It's always really crowded and the wait isn't always worth it because it's very rare that I see nice people working there and that's a big deal for me as part of my experience. I also don't like the area they have dedicated for outdoor seating, it feels like they just decided to stuff a whole bunch of people in a corner. I would go there if I want Starbucks but i wouldn't go out of my way nor would I wait in line.
(3)
Maria W.
The coffee was fine. They got the order right but everything else is thumbs down. Boxes r on the shop floor by the washroom. They're out of napkins & the barista said he's been using his apron to wipe his hands all day. 3 people working on site the 2 guys are going nuts but the girl looks & acts like she's had a hang over all day. Not proactive at all. When leaving, we asked for the green cup stopper & they were out of that too. There's foam splatter between the machines & a pool of water & milk on the counter. No one bothered to wipe down. The barista had to tell the girl to give water to people waiting. She did but combining the whole time about something. The 2 guys were pulling their weight. Somebody give the girl an espresso. For the price I paid, I expect napkins & stoppers. Is that too much to ask? Don't get me started on the counter mess...they need more people.
(2)
Brian L.
I thought the mall Starbucks at Oak Brook was terrible but this one gives it a run for its money. Always slow. Takes forever to make drinks. Terrible layout. Came in on a Saturday night and no debit or credit csn be taken.
(2)
Nadia N.
Worst starbucks ever they ran out of whip cream!!!! And when I asked for the candy cane frap he didn't even know what it was and how to make it. Poor presentation of the frap. And didn't even give me my recite I had to ask for it !!! This wasn't my first time there that got horrible experience. And they out so much ice in my frap it's like I'm drinking ice!!!!
(1)
Jeff H.
Long lines in a long, narrow store makes this a rather unpleasant experience. More staff on the registers consistently could help move this along. Outdoor seating helps in nice weather. If you're in a hurry, this may not be the location for you. 3 stars for product, minus 1 star for consistent long lines.
(2)
Tim S.
This location can be pretty busy at times. In other words 8 to 10 people in line. This is not to suggest that the workers cannot make the drinks fast enough it's just that this place is located in the middle of old Orchard Mall and there are many out there that need their coffee fix. I will say that I feel is though sometimes the quality of their drinks is lacking. I recently got a passionfruit lemonade and it tasted very watered-down. I've had this drink several times before and know when it is made just right. I did not bother to ask them to remake it as I'm sure they would have. Everyone there is very friendly. Outside of coffee, they have a wide variety of treats and Panini sandwiches. If you have a sweet tooth, I definitely suggest getting the glazed old-fashioned donut or the Michigan cherry bar. Both will leave you waiting in hopeful anticipation of winning time will allow you to come back so you can says fire sugar craving once again.
(3)
Mario M.
Slow, unfriendly staff, dirty location. This is what you can get if you visit this Starbucks location.
(1)
Alex M.
They need to get more employees! Waited almost 10 minutes for a green tea lemonade. Finally got it and there is a super long line. The two guys trying to catch up with the orders have their heads down to avoid the upset customers waiting for a simple drink.
(1)
John T.
I was in there around 445 pm today. The good: Person at the counter was incredibly nice and helpful. The extra foamy cappuccino was a bit watery and the foam not as dense compared to other Starbucks but was adequate. The bad: twice went through lines of more than 8 people. This store is across from my primary care physician's office and the lines are routinely very long. Space is a bit tight but that is not unusual for a mall location. worst? Next to where I was sitting was a display with a sign. the sign said buy one gut one December 13 only. One line said Starbucks Via, one line below said Christmas blend. On the display, there were a bunch of the via (instant) [packages on one sheld and, below, a bunch of 8oz Christmas Blend bags of beans, I thought the bogo applied to the bags as well as the via. At best, it was not clear that the bogo applied only to the via. The manager said that the sign was clear that it didn't apply to the beans that were on the display directly under the sign. Well ok. She's entitles to her opinion. My opinion is that the dis[play was not clear. Seems to me that the management at both Dempster St. Skokie Starbucks stores is a lot more friendly, as is the Wilmette Store at Plaza Del Lago.
(1)
Nichole F.
Typical Starbucks. There weren't a lot of seats which was disappointing. They got my drink right, which is more important.
(4)
Allen B.
This Starbucks is pretty much always busy on the weekends during the peak shopping hours. But, I must say that they do a real good job of preparing people's orders in a timely fashion. Rarely have I ever seen them mess up an order, however, when they have it's been made top priority to correct their mistakes. They're always friendly and polite, which is a major plus for me especially if you are a part of the food & beverage industry. Thank you Old Orchard Starbucks. Thank you.
(4)
Hope R.
Slowest Starbucks I have ever been to. It's amateur hour in this place.
(1)
Ana M.
Every time I go to the mall I get a drink here, the staff is friendly and they know how to make the drinks the right way. No complains here :)
(4)
Lorna S.
This is a typical Starbucks, and is clean. The staff is friendly, and did not seem bothered by the customer's presence, as in some other locations. Which is a plus for me when deciding where to go. There's not much seating, but I usually just get my coffee and go anyway, so it doesn't matter much to me.
(3)
Dee W.
Usually love starbucks and I ordered their green tea lemonade which was pretty popular this past summer and the guy stared at me and was like 'we don't offer that' and my sister who works at Starbucks in San Diego, CA was like 'you guys have green tea and you have lemonade - can't you just make that?' and he gave us attitude so we skipped the tip and just got some iced tea instead.
(3)
a w.
I generally am a fan of Starbucks. But this place just sucks! Its always crowded and the lines are insanely long. I love having my daily java chip, but not if I have to wait in that line!
(2)
Susan K.
Usual Starbucks features. It's rather small for this location, a big mall where people want to meet or take a break from shopping.
(3)
Gaby C.
Christina always makes my Caramel Macchiato just right! She starts my day off on the right foot. Other starbucks locations mess up my macchiato and i'm not a happy morning person. Great friendly service!!
(5)
Jessica V.
Plenty of workers and plenty of baked goods at this location. Seems to get frequently busy because its in a mall, but they still seem to pull it together and make a mean latte =)
(4)
Christine K.
This place is always busy because it's in a mall but they seem to manage all the orders fairly well. I've ordered many different drinks and they all pretty much take the same amount of time. Only downfall is the overcrowding in a small store.
(3)
Jackie A.
Cofee is good and they have a big selection of stuff that I like to buy for others. Lots of mugs and presses. The seating is good and I like it cause it is in the mall, BUT this place has the rudest staff. They seem to save money by hiring teens. I went in for a latte and waited in line... like everyone else. No problem. After I paid a group of girls came in and were way loud and talking to their friends working behind the counter. They ordered a bunch of drinks and got served ahead of 1 person ahead of me and the 4 people that came after me. When I complained the barista literally just walked off. So rude. 20+ minutes for a latte.
(2)
Ronni G.
Great coffee, friendly service, but very slow. Maybe not dealing with a drive-thru lulls the baristas into complacency, or perhaps the minor league unit was on duty. Just don't stop here if you're in a hurry or have small children in tow. The new salted caramel mocha thing is yummy though.
(3)
Natalie L.
This Starbucks was nice, clean, cute and not crowded when we were there. The staff actually seemed not completely pissed off that they were working at a Starbucks, which is always a plus. The barista even made me a great hot chocolate, which is hard at Starbucks since they always make everything so strong. I have probably only been to like three Starbucks in my entire life since I am not a coffee drinker, and since I don't like to feed the beast, as it were. We wouldn't have gone here if we hadn't had a gift card (a gift card, at Starbucks? Well, that's another story...). So for an evil rampaging corporation, they're not half bad. At least they have free trade and give their amazingly underpaid workers some benefits. Just one thing--if you're going to have "fancy" coffee and all that other highfalutin' stuff, could you at least carry some decent loose leaf tea? Is that so hard to ask? *sigh*
(3)
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Address :46 Old Orch Shoppng Ctr
Skokie, IL, 60077
Nina I.
It's always really crowded and the wait isn't always worth it because it's very rare that I see nice people working there and that's a big deal for me as part of my experience. I also don't like the area they have dedicated for outdoor seating, it feels like they just decided to stuff a whole bunch of people in a corner. I would go there if I want Starbucks but i wouldn't go out of my way nor would I wait in line.
(3)Maria W.
The coffee was fine. They got the order right but everything else is thumbs down. Boxes r on the shop floor by the washroom. They're out of napkins & the barista said he's been using his apron to wipe his hands all day. 3 people working on site the 2 guys are going nuts but the girl looks & acts like she's had a hang over all day. Not proactive at all. When leaving, we asked for the green cup stopper & they were out of that too. There's foam splatter between the machines & a pool of water & milk on the counter. No one bothered to wipe down. The barista had to tell the girl to give water to people waiting. She did but combining the whole time about something. The 2 guys were pulling their weight. Somebody give the girl an espresso. For the price I paid, I expect napkins & stoppers. Is that too much to ask? Don't get me started on the counter mess...they need more people.
(2)Brian L.
I thought the mall Starbucks at Oak Brook was terrible but this one gives it a run for its money. Always slow. Takes forever to make drinks. Terrible layout. Came in on a Saturday night and no debit or credit csn be taken.
(2)Nadia N.
Worst starbucks ever they ran out of whip cream!!!! And when I asked for the candy cane frap he didn't even know what it was and how to make it. Poor presentation of the frap. And didn't even give me my recite I had to ask for it !!! This wasn't my first time there that got horrible experience. And they out so much ice in my frap it's like I'm drinking ice!!!!
(1)Jeff H.
Long lines in a long, narrow store makes this a rather unpleasant experience. More staff on the registers consistently could help move this along. Outdoor seating helps in nice weather. If you're in a hurry, this may not be the location for you. 3 stars for product, minus 1 star for consistent long lines.
(2)Tim S.
This location can be pretty busy at times. In other words 8 to 10 people in line. This is not to suggest that the workers cannot make the drinks fast enough it's just that this place is located in the middle of old Orchard Mall and there are many out there that need their coffee fix. I will say that I feel is though sometimes the quality of their drinks is lacking. I recently got a passionfruit lemonade and it tasted very watered-down. I've had this drink several times before and know when it is made just right. I did not bother to ask them to remake it as I'm sure they would have. Everyone there is very friendly. Outside of coffee, they have a wide variety of treats and Panini sandwiches. If you have a sweet tooth, I definitely suggest getting the glazed old-fashioned donut or the Michigan cherry bar. Both will leave you waiting in hopeful anticipation of winning time will allow you to come back so you can says fire sugar craving once again.
(3)Mario M.
Slow, unfriendly staff, dirty location. This is what you can get if you visit this Starbucks location.
(1)Alex M.
They need to get more employees! Waited almost 10 minutes for a green tea lemonade. Finally got it and there is a super long line. The two guys trying to catch up with the orders have their heads down to avoid the upset customers waiting for a simple drink.
(1)John T.
I was in there around 445 pm today. The good: Person at the counter was incredibly nice and helpful. The extra foamy cappuccino was a bit watery and the foam not as dense compared to other Starbucks but was adequate. The bad: twice went through lines of more than 8 people. This store is across from my primary care physician's office and the lines are routinely very long. Space is a bit tight but that is not unusual for a mall location. worst? Next to where I was sitting was a display with a sign. the sign said buy one gut one December 13 only. One line said Starbucks Via, one line below said Christmas blend. On the display, there were a bunch of the via (instant) [packages on one sheld and, below, a bunch of 8oz Christmas Blend bags of beans, I thought the bogo applied to the bags as well as the via. At best, it was not clear that the bogo applied only to the via. The manager said that the sign was clear that it didn't apply to the beans that were on the display directly under the sign. Well ok. She's entitles to her opinion. My opinion is that the dis[play was not clear. Seems to me that the management at both Dempster St. Skokie Starbucks stores is a lot more friendly, as is the Wilmette Store at Plaza Del Lago.
(1)Nichole F.
Typical Starbucks. There weren't a lot of seats which was disappointing. They got my drink right, which is more important.
(4)Allen B.
This Starbucks is pretty much always busy on the weekends during the peak shopping hours. But, I must say that they do a real good job of preparing people's orders in a timely fashion. Rarely have I ever seen them mess up an order, however, when they have it's been made top priority to correct their mistakes. They're always friendly and polite, which is a major plus for me especially if you are a part of the food & beverage industry. Thank you Old Orchard Starbucks. Thank you.
(4)Hope R.
Slowest Starbucks I have ever been to. It's amateur hour in this place.
(1)Ana M.
Every time I go to the mall I get a drink here, the staff is friendly and they know how to make the drinks the right way. No complains here :)
(4)Lorna S.
This is a typical Starbucks, and is clean. The staff is friendly, and did not seem bothered by the customer's presence, as in some other locations. Which is a plus for me when deciding where to go. There's not much seating, but I usually just get my coffee and go anyway, so it doesn't matter much to me.
(3)Dee W.
Usually love starbucks and I ordered their green tea lemonade which was pretty popular this past summer and the guy stared at me and was like 'we don't offer that' and my sister who works at Starbucks in San Diego, CA was like 'you guys have green tea and you have lemonade - can't you just make that?' and he gave us attitude so we skipped the tip and just got some iced tea instead.
(3)a w.
I generally am a fan of Starbucks. But this place just sucks! Its always crowded and the lines are insanely long. I love having my daily java chip, but not if I have to wait in that line!
(2)Susan K.
Usual Starbucks features. It's rather small for this location, a big mall where people want to meet or take a break from shopping.
(3)Gaby C.
Christina always makes my Caramel Macchiato just right! She starts my day off on the right foot. Other starbucks locations mess up my macchiato and i'm not a happy morning person. Great friendly service!!
(5)Jessica V.
Plenty of workers and plenty of baked goods at this location. Seems to get frequently busy because its in a mall, but they still seem to pull it together and make a mean latte =)
(4)Christine K.
This place is always busy because it's in a mall but they seem to manage all the orders fairly well. I've ordered many different drinks and they all pretty much take the same amount of time. Only downfall is the overcrowding in a small store.
(3)Jackie A.
Cofee is good and they have a big selection of stuff that I like to buy for others. Lots of mugs and presses. The seating is good and I like it cause it is in the mall, BUT this place has the rudest staff. They seem to save money by hiring teens. I went in for a latte and waited in line... like everyone else. No problem. After I paid a group of girls came in and were way loud and talking to their friends working behind the counter. They ordered a bunch of drinks and got served ahead of 1 person ahead of me and the 4 people that came after me. When I complained the barista literally just walked off. So rude. 20+ minutes for a latte.
(2)Ronni G.
Great coffee, friendly service, but very slow. Maybe not dealing with a drive-thru lulls the baristas into complacency, or perhaps the minor league unit was on duty. Just don't stop here if you're in a hurry or have small children in tow. The new salted caramel mocha thing is yummy though.
(3)Natalie L.
This Starbucks was nice, clean, cute and not crowded when we were there. The staff actually seemed not completely pissed off that they were working at a Starbucks, which is always a plus. The barista even made me a great hot chocolate, which is hard at Starbucks since they always make everything so strong. I have probably only been to like three Starbucks in my entire life since I am not a coffee drinker, and since I don't like to feed the beast, as it were. We wouldn't have gone here if we hadn't had a gift card (a gift card, at Starbucks? Well, that's another story...). So for an evil rampaging corporation, they're not half bad. At least they have free trade and give their amazingly underpaid workers some benefits. Just one thing--if you're going to have "fancy" coffee and all that other highfalutin' stuff, could you at least carry some decent loose leaf tea? Is that so hard to ask? *sigh*
(3)