I like their ice cream but we designed/ordered a cake online for a friend's birthday and they got it totally wrong. They're also super anal about you bringing in other food inside. Like chill the fuck out.
(2)
Dominic G.
This place has the most erratic hours of any restaurant I have ever seen. They normally only have one person making ice cream when the line is at least 5 people deep so don't expect to get anything quickly. And once you actually do get your ice cream it isn't even the correct thing that your asked for as the employees do not know how to make the recipes that Coldstone themselves advertise.
(1)
Lihui D.
This store is ridiculous! I ordered a cake like two weeks ago! But when I went to pick up, they told me they don't have it! I don't understand, how could a store do things like this! No wonder I never see other customers in store.
(1)
Tanvi V.
My friends and I told the worker to "surprise us" so I'm still not entirely sure what was mixed into our ice cream. The serving was huge and the price was also higher to match that. This Cold Stone is exactly what one would expect from any other Cold Stone location. It's nothing exceptional or special.
(3)
Hungry J.
This is the most depressing Cold Stone I have ever had the displeasure of visiting. Usually the employees are friendly or at least the ice cream is good. Not here! It's pretty dark inside (even in the daytime) and the employee(s) will act like you're bothering them by trying to give them your money. The ice cream is pretty melted when you get it without much stuff mixed in. To end the transaction, the employee will take your money without saying anything and then go back to sulking behind the counter. Do yourself a favor and get ice cream anywhere else. You can get a lot more for a lot less money, including the ice cream at the union ($2!).
(1)
Bayern S.
This is my 2nd time ordering the cake from this store, also it is my final time cause I will not do that again! Today I went to pick up my order, I found that they forgot to put the topper, I brought it back and hope they can fix it, however the women behind the counter totally didn't care about it and claimed that the cake should have been finished without topper, what she saying is ridiculous and I was disappointed by her attitude, since the picture shows exactly the cake is decorated with some kind of topper.
(1)
Aaron P.
They have mediocre milkshakes for big bucks. I've been on two occasions. I ordered a strawberry and banana milkshake and a cake n' shake milkshake, and have taste other people's orders. There is NOTHING special about their milkshakes or ice cream. Same taste as most other places for double the price. Nothing special about the atmosphere, and the singing is really awkward rather than funny or cute.
(2)
Meghan H.
One question: Why such low stars for this place?!?!? First of all, they had great flavor options: all the classics (cake batter, chocolate, mint, coffee) plus some! (salted caramel, dark chocolate peppermint..) And in my experience, the guy working there gave us a HEFTY portion!! Much appreciated, kind sir. Only thing I can complain about is their lack of seating...they really only have like one, maybe two tables (each with two chairs), in my recollection. So what?? You stand! It's the least you can do to reverse the effects of the rich deliciousness that you're shovelling into your mouth! Lack of seating aside, I very much enjoyed this Cold Stone. Never disappoints!
(4)
tee s.
yes it's expensive but I love it!!! my cousin had a gift card but for some odd reason it would not work after numerous times trying, so the very, very, very HOT guy (can't remember his name at the moment, sorry!!) gave us free ice cream. I'll probably only go back because of him lol THANK YOU AGAIN (name starts with a C). Not only did he make my day but he made my little cousins day. =)
(5)
Claire M.
I am a big berries fan, and "Berry Berry Berry Good" at Cold Stone is very very very good!!! Love the ice cream texture!
(4)
Dave R.
The ice cream wasn't anything special but I did tip the shaggy hair kid i think his name was DOM so he sang me a song with his co-workers. His voice was a combination of Fergie and Jesus, glorious!
(4)
Lauren C.
This place is not that great. Living in Austin, Texas has taught me to appreciate good local places. The ice cream itself doesn't taste all that bad. But it does take forever to get it because the employees have to mix in the ingredients and all that. And I bet they think their size options are clever. Like it, Love it and Gotta Have It? Stupid. Seriously. Why can't I just order a small ice cream without having to be corrected that it's actually called a "like it"? Reminds me of the Seinfeld episode where Elaine tries to order popcorn in the movie theater and the sizes start at medium, not small. And the prices are just absolutely ludicrous. I began refusing to go there based solely on this fact. I've considered going to the ones in Austin if I have a coupon, but it just doesn't beat the local custard or self-serve fro yo places down here. And the singing is really, really annoying and incredibly awkward. I imagine the employees hate it just as much though. Take my advice. Go to Custard Cup instead!
(2)
Ryne D.
Screw off Cold Stone. It's places like you that suck the character out of Champaign-Urbana. Sure, it reminds people of being back home in the Chicago suburbs, but that's not what Chambana life is about. I'm saddened by the classes that will go through UIUC, eating your ice cream and not even having heard of Jarling's Custard Cup. Can you please go out of business? The ice cream isn't bad, I'll admit. But it's damn expensive. Oh, and soulless.
(1)
C S.
Great! Ice cream is delicious and you can have it any way you want!! It is a bit pricey, but totally worth it!!!!!!!!!!!!!!!!!!!!!!!!! They have a prize wheel where you win things. I got a free waffle bowl! Good location, I like to go there after my exams. The employees are always so happy too
(5)
Liza B.
Okay, I see a lot of bad reviews about Cold Stone on here, so I'm here to redeem Cold Stone Creamery. Their prices are ridiculous, I don't understand why it has to cost so much. Their brownie sundaes here are terrible, just terrible. It tastes thrown together as if they're carelessly throwing the ingredients in it together (oh wait...they do) I would never get a cone or a scoop from here...too expensive for something not that great. HOWEVER... Their milkshakes are delicious. This is the only milkshake I would consume without whipped cream on top. And I've never tried their cakes, but they look good and I'm giving stars for the cakes looking good as well. So, if you go to Cold Stone, go for the milshakes and cakes.
(3)
Morgan M.
Its another Cold Stone...good ice cream, yummy mix-ins, pricey treats. Sometimes the staff at this location lacks the pizzaz of other places, but I still like this place for the occasional sin.
(3)
Nelson M.
Restaurant review I can see why this place gets some negative reviews. First of all it is expensive. That is not an issue when you eat at a Cold Stone in a mall where it is well lit and lots of foot traffic which makes for a fun dessert experience. Instead this shop is tucked away with a very small store front. I agree with the other reviews that the employee don't seem to happy and sneak off into the back room when no customers are present. There are 3 small tables to sit at. Ordering is rather painless, just check out the board or create your own. Somehow my creations always start melting immediately even before I get to eat it. For 2 regular size creations it will run you close to 12+ dollars which is even more than at your local ice cream shop. All and all the strawberry blonde creation was good except that the size for the love it was smaller than the container. My wife had the same size and hers turned out even smaller. On the plus side we used the HOOKED app which allowed for BOGO around dinner time. Pros: premium mix ice cream dessert Cons: very expensive, my creations always melt at a very quick rate, small seating, poor ambience Hidden deals: 1. Use the Hooked app which gives you additional savings. 2. Sign up for My Cold Stone Club from the company website for a BOGO coupon and one on your birthday as well Health code rating: B champaign.il.gegov.com/c…
(2)
Marrie M.
This place is ridiculous!! My bf ordered a birthday cake for me about a week ago and I also called the store to confirm my order. When my bf went to pick it up today, they say they don't have it because they did not make it at the very beginning!!! Omg this is my first time buying their food and I promise this is the last time!!
(1)
Mike P.
Place is a joke. Sign at 8pm (on a Saturday night) read, "crew member stepped out" and doors were locked. Who does that? I'm glad the sign was on the door, saved me from eating and wasting money on a business that is ok with doing something like this. Pathetic.
(1)
Christina M.
This place is a joke. I admit my daughter & husband wanted to try it again for the shark week themed ice cream but that was a big fat no! They refused my cisaves app mobile redemption due to the fact they only accept print outs! Called to complain to the manager who sounded way to young to be manager said well that's what corporate said is that we can only take print outs. Even though they accept campus apps and has their logo on the door! Prints out are a waste of time & paper. And a waste of gas to drive to campus town. Good thing I left there and spent my money well worth it Jarling.
(1)
S M.
All I can say is RUDE. The customer service is non existent. I was one of two people in the place at 7:30 (they close at 9) and they refused to make a shake. They seemed mad that I even asked. This is after not greeting us for a few minutes while we stood there. Just awful.
(1)
Ashley B.
I've always had luck with every single thing I ordered at this place. First of all, let me just say this: Cake Batter Ice Cream = Best Invention Ever. If you think it's too sweet, you're probably right but then you can just get the fat free ice cream or the sorbet which are equally amazing. Then of course you can mix it with about a thousand different ingredients. Or you can just get an ice cream cake, becuase those are delightful as well. The two things I don't like would have to be the whole Cold Stone concept... umm, the ice cream just came out of the freezer, why does it need to sit on a chilly rock to be good? Secondly, I never want to tip you people because I hate hearing corny songs being shouted at me. No gracias.
(4)
Grace C.
Ah, Cold Stone. Here's what I like about Cold Stone: 1. Gummy bears in ice cream. Yes. 2. I like spinning the wheel. Here's what I hate about Cold Stone: 1. PRICE. Jeeeeesus. They must make so much money off of the UIUC students. I've never seen the Green Street location totally empty. There's always SOMEONE there, it seems. One 'love it,' one 'gotta have it,' one mix-in each = 8.57! 2. If you tip a dollar, they will sing. Please don't sing. I will pay you a dollar to NOT sing, ever. I want someone who will put gummy bears in ice cream, throw it in a bowl, and take my money. I always feel bad for the employees when they sing. Some of them get into it, which is fine, but you can tell other employees are just doing it out of corporate policy, which is just plain depressing. Cold Stone isn't bad ice cream, per se, and the location is convenient for students. But here's my personal opinion: Go to Jarlings and just get a snowstorm. It's cheaper, faster, and tastier. Now, if I could only convince Jarlings to add gummy bears to their menu... Nah, scratch that, I'd end up putting on 50 custard-pounds before the end of summer.
(2)
Grimace B.
I'm surprised by the bad reviews of this place, but my experiences there this summer have been good, and just as good as other alternatives like Cocomero or Jarlings. I will agree that prices are expensive, but in all honesty, I don't feel they are too off from the norm from surrounding areas. I don't have exact numbers, but two small signature creations at Cold Stone cost about $10. 2 small fro-yos from cocomero cost about $10. Two small snowstorms from Jarlings cost about $8.50. Ice cream has gotten damn expensive, but at the very least I feel Coldstone is worth it. I've only gone a few times, but every time I went, I did not run into the issues I see in the reviews here. The ice cream in my opinion is very rich and tasty. Fruit has never been spoiled. I've been able to spin the wheel and get the discount. The signature creations are such a medley of deliciousness I never get sick of them, and the small goes a long way, especially if you get their sweet cinnamin-y waffle bowls/cones. Never found a need to get a medium or large size (think they call it "love it" for medium, and "gotta have it" for large) Only other downside I can think of is that the wait is sometimes ridiculous. This location is ALWAYS packed. I once had to wait nearly a half hour in line, and I feel it takes employees a long time to actually make the ice cream. Otherwise though, I think I like the ice cream at this place more than any other place in town, including Jarlings.
(4)
M K.
I took my friends here for a treat because they helped me move and then BLECH. I was disgusted with both the ice cream and the flavorless, waxy chocolate-dipped cone that it came in. Other ice cream options: - Marble Slab Creamery in Savoy - gelato from bacaro's cart in downtown Champaign - Baskin Robbins - Strawberry Fields for organic or vegan ice cream in interesting flavors, other grocery and convenience stores
(1)
Tammy N.
i will never understand this place. the ice cream is horrible and yet there is a ready supply of college kids waiting to eat it. the gimmick of watching someone add the bling to your ice cream seems to overshadow the actual taste of the end result. i guess if you add enough accessories nobody will notice that the binding agent is worse than generic ice cream served in the dormitory cafeterias. oh, i just figured it out, i get it now.
Jessica K.
I like their ice cream but we designed/ordered a cake online for a friend's birthday and they got it totally wrong. They're also super anal about you bringing in other food inside. Like chill the fuck out.
(2)Dominic G.
This place has the most erratic hours of any restaurant I have ever seen. They normally only have one person making ice cream when the line is at least 5 people deep so don't expect to get anything quickly. And once you actually do get your ice cream it isn't even the correct thing that your asked for as the employees do not know how to make the recipes that Coldstone themselves advertise.
(1)Lihui D.
This store is ridiculous! I ordered a cake like two weeks ago! But when I went to pick up, they told me they don't have it! I don't understand, how could a store do things like this! No wonder I never see other customers in store.
(1)Tanvi V.
My friends and I told the worker to "surprise us" so I'm still not entirely sure what was mixed into our ice cream. The serving was huge and the price was also higher to match that. This Cold Stone is exactly what one would expect from any other Cold Stone location. It's nothing exceptional or special.
(3)Hungry J.
This is the most depressing Cold Stone I have ever had the displeasure of visiting. Usually the employees are friendly or at least the ice cream is good. Not here! It's pretty dark inside (even in the daytime) and the employee(s) will act like you're bothering them by trying to give them your money. The ice cream is pretty melted when you get it without much stuff mixed in. To end the transaction, the employee will take your money without saying anything and then go back to sulking behind the counter. Do yourself a favor and get ice cream anywhere else. You can get a lot more for a lot less money, including the ice cream at the union ($2!).
(1)Bayern S.
This is my 2nd time ordering the cake from this store, also it is my final time cause I will not do that again! Today I went to pick up my order, I found that they forgot to put the topper, I brought it back and hope they can fix it, however the women behind the counter totally didn't care about it and claimed that the cake should have been finished without topper, what she saying is ridiculous and I was disappointed by her attitude, since the picture shows exactly the cake is decorated with some kind of topper.
(1)Aaron P.
They have mediocre milkshakes for big bucks. I've been on two occasions. I ordered a strawberry and banana milkshake and a cake n' shake milkshake, and have taste other people's orders. There is NOTHING special about their milkshakes or ice cream. Same taste as most other places for double the price. Nothing special about the atmosphere, and the singing is really awkward rather than funny or cute.
(2)Meghan H.
One question: Why such low stars for this place?!?!? First of all, they had great flavor options: all the classics (cake batter, chocolate, mint, coffee) plus some! (salted caramel, dark chocolate peppermint..) And in my experience, the guy working there gave us a HEFTY portion!! Much appreciated, kind sir. Only thing I can complain about is their lack of seating...they really only have like one, maybe two tables (each with two chairs), in my recollection. So what?? You stand! It's the least you can do to reverse the effects of the rich deliciousness that you're shovelling into your mouth! Lack of seating aside, I very much enjoyed this Cold Stone. Never disappoints!
(4)tee s.
yes it's expensive but I love it!!! my cousin had a gift card but for some odd reason it would not work after numerous times trying, so the very, very, very HOT guy (can't remember his name at the moment, sorry!!) gave us free ice cream. I'll probably only go back because of him lol THANK YOU AGAIN (name starts with a C). Not only did he make my day but he made my little cousins day. =)
(5)Claire M.
I am a big berries fan, and "Berry Berry Berry Good" at Cold Stone is very very very good!!! Love the ice cream texture!
(4)Dave R.
The ice cream wasn't anything special but I did tip the shaggy hair kid i think his name was DOM so he sang me a song with his co-workers. His voice was a combination of Fergie and Jesus, glorious!
(4)Lauren C.
This place is not that great. Living in Austin, Texas has taught me to appreciate good local places. The ice cream itself doesn't taste all that bad. But it does take forever to get it because the employees have to mix in the ingredients and all that. And I bet they think their size options are clever. Like it, Love it and Gotta Have It? Stupid. Seriously. Why can't I just order a small ice cream without having to be corrected that it's actually called a "like it"? Reminds me of the Seinfeld episode where Elaine tries to order popcorn in the movie theater and the sizes start at medium, not small. And the prices are just absolutely ludicrous. I began refusing to go there based solely on this fact. I've considered going to the ones in Austin if I have a coupon, but it just doesn't beat the local custard or self-serve fro yo places down here. And the singing is really, really annoying and incredibly awkward. I imagine the employees hate it just as much though. Take my advice. Go to Custard Cup instead!
(2)Ryne D.
Screw off Cold Stone. It's places like you that suck the character out of Champaign-Urbana. Sure, it reminds people of being back home in the Chicago suburbs, but that's not what Chambana life is about. I'm saddened by the classes that will go through UIUC, eating your ice cream and not even having heard of Jarling's Custard Cup. Can you please go out of business? The ice cream isn't bad, I'll admit. But it's damn expensive. Oh, and soulless.
(1)C S.
Great! Ice cream is delicious and you can have it any way you want!! It is a bit pricey, but totally worth it!!!!!!!!!!!!!!!!!!!!!!!!! They have a prize wheel where you win things. I got a free waffle bowl! Good location, I like to go there after my exams. The employees are always so happy too
(5)Liza B.
Okay, I see a lot of bad reviews about Cold Stone on here, so I'm here to redeem Cold Stone Creamery. Their prices are ridiculous, I don't understand why it has to cost so much. Their brownie sundaes here are terrible, just terrible. It tastes thrown together as if they're carelessly throwing the ingredients in it together (oh wait...they do) I would never get a cone or a scoop from here...too expensive for something not that great. HOWEVER... Their milkshakes are delicious. This is the only milkshake I would consume without whipped cream on top. And I've never tried their cakes, but they look good and I'm giving stars for the cakes looking good as well. So, if you go to Cold Stone, go for the milshakes and cakes.
(3)Morgan M.
Its another Cold Stone...good ice cream, yummy mix-ins, pricey treats. Sometimes the staff at this location lacks the pizzaz of other places, but I still like this place for the occasional sin.
(3)Nelson M.
Restaurant review I can see why this place gets some negative reviews. First of all it is expensive. That is not an issue when you eat at a Cold Stone in a mall where it is well lit and lots of foot traffic which makes for a fun dessert experience. Instead this shop is tucked away with a very small store front. I agree with the other reviews that the employee don't seem to happy and sneak off into the back room when no customers are present. There are 3 small tables to sit at. Ordering is rather painless, just check out the board or create your own. Somehow my creations always start melting immediately even before I get to eat it. For 2 regular size creations it will run you close to 12+ dollars which is even more than at your local ice cream shop. All and all the strawberry blonde creation was good except that the size for the love it was smaller than the container. My wife had the same size and hers turned out even smaller. On the plus side we used the HOOKED app which allowed for BOGO around dinner time. Pros: premium mix ice cream dessert Cons: very expensive, my creations always melt at a very quick rate, small seating, poor ambience Hidden deals: 1. Use the Hooked app which gives you additional savings. 2. Sign up for My Cold Stone Club from the company website for a BOGO coupon and one on your birthday as well Health code rating: B champaign.il.gegov.com/c…
(2)Marrie M.
This place is ridiculous!! My bf ordered a birthday cake for me about a week ago and I also called the store to confirm my order. When my bf went to pick it up today, they say they don't have it because they did not make it at the very beginning!!! Omg this is my first time buying their food and I promise this is the last time!!
(1)Mike P.
Place is a joke. Sign at 8pm (on a Saturday night) read, "crew member stepped out" and doors were locked. Who does that? I'm glad the sign was on the door, saved me from eating and wasting money on a business that is ok with doing something like this. Pathetic.
(1)Christina M.
This place is a joke. I admit my daughter & husband wanted to try it again for the shark week themed ice cream but that was a big fat no! They refused my cisaves app mobile redemption due to the fact they only accept print outs! Called to complain to the manager who sounded way to young to be manager said well that's what corporate said is that we can only take print outs. Even though they accept campus apps and has their logo on the door! Prints out are a waste of time & paper. And a waste of gas to drive to campus town. Good thing I left there and spent my money well worth it Jarling.
(1)S M.
All I can say is RUDE. The customer service is non existent. I was one of two people in the place at 7:30 (they close at 9) and they refused to make a shake. They seemed mad that I even asked. This is after not greeting us for a few minutes while we stood there. Just awful.
(1)Ashley B.
I've always had luck with every single thing I ordered at this place. First of all, let me just say this: Cake Batter Ice Cream = Best Invention Ever. If you think it's too sweet, you're probably right but then you can just get the fat free ice cream or the sorbet which are equally amazing. Then of course you can mix it with about a thousand different ingredients. Or you can just get an ice cream cake, becuase those are delightful as well. The two things I don't like would have to be the whole Cold Stone concept... umm, the ice cream just came out of the freezer, why does it need to sit on a chilly rock to be good? Secondly, I never want to tip you people because I hate hearing corny songs being shouted at me. No gracias.
(4)Grace C.
Ah, Cold Stone. Here's what I like about Cold Stone: 1. Gummy bears in ice cream. Yes. 2. I like spinning the wheel. Here's what I hate about Cold Stone: 1. PRICE. Jeeeeesus. They must make so much money off of the UIUC students. I've never seen the Green Street location totally empty. There's always SOMEONE there, it seems. One 'love it,' one 'gotta have it,' one mix-in each = 8.57! 2. If you tip a dollar, they will sing. Please don't sing. I will pay you a dollar to NOT sing, ever. I want someone who will put gummy bears in ice cream, throw it in a bowl, and take my money. I always feel bad for the employees when they sing. Some of them get into it, which is fine, but you can tell other employees are just doing it out of corporate policy, which is just plain depressing. Cold Stone isn't bad ice cream, per se, and the location is convenient for students. But here's my personal opinion: Go to Jarlings and just get a snowstorm. It's cheaper, faster, and tastier. Now, if I could only convince Jarlings to add gummy bears to their menu... Nah, scratch that, I'd end up putting on 50 custard-pounds before the end of summer.
(2)Grimace B.
I'm surprised by the bad reviews of this place, but my experiences there this summer have been good, and just as good as other alternatives like Cocomero or Jarlings. I will agree that prices are expensive, but in all honesty, I don't feel they are too off from the norm from surrounding areas. I don't have exact numbers, but two small signature creations at Cold Stone cost about $10. 2 small fro-yos from cocomero cost about $10. Two small snowstorms from Jarlings cost about $8.50. Ice cream has gotten damn expensive, but at the very least I feel Coldstone is worth it. I've only gone a few times, but every time I went, I did not run into the issues I see in the reviews here. The ice cream in my opinion is very rich and tasty. Fruit has never been spoiled. I've been able to spin the wheel and get the discount. The signature creations are such a medley of deliciousness I never get sick of them, and the small goes a long way, especially if you get their sweet cinnamin-y waffle bowls/cones. Never found a need to get a medium or large size (think they call it "love it" for medium, and "gotta have it" for large) Only other downside I can think of is that the wait is sometimes ridiculous. This location is ALWAYS packed. I once had to wait nearly a half hour in line, and I feel it takes employees a long time to actually make the ice cream. Otherwise though, I think I like the ice cream at this place more than any other place in town, including Jarlings.
(4)M K.
I took my friends here for a treat because they helped me move and then BLECH. I was disgusted with both the ice cream and the flavorless, waxy chocolate-dipped cone that it came in. Other ice cream options: - Marble Slab Creamery in Savoy - gelato from bacaro's cart in downtown Champaign - Baskin Robbins - Strawberry Fields for organic or vegan ice cream in interesting flavors, other grocery and convenience stores
(1)Tammy N.
i will never understand this place. the ice cream is horrible and yet there is a ready supply of college kids waiting to eat it. the gimmick of watching someone add the bling to your ice cream seems to overshadow the actual taste of the end result. i guess if you add enough accessories nobody will notice that the binding agent is worse than generic ice cream served in the dormitory cafeterias. oh, i just figured it out, i get it now.
(1)