This is by far the worst Subway on the island. The female worker (owner's wife?) clearly had no idea how to make a sandwich. She forgot cheese and was so stingy on the vegi's. The quality of freshness was terrible and the bread was cut smaller than 6". Yes, I measured it when we got back to office. It looked smaller than our other sandwiches. Never again would I go here. I'll drive further down the road to the others in Kailua. They need to close this one down or get new owners. They can learn a thing or two from the other Subways in Kailua. Shameful!!
(1)
Leah R.
Yup, I had to do it. I had to rate a Subway store. It gets my panties in a bunch when people are this stingy... And even among the fierce competition of bad Subway stores I've encountered with mice and green meat, the service here bugs me. If you happen to find yourself hungry in this shopping plaza, visit The Food Company a few doors down. They have good fresh food that's filling. They even have sandwiches on freshly baked bread. To the people who work here: You work at Subway. It thrives off of selling sandwiches with veggies in them. Why do you care how many veggie slices I get? Do you have to pay for each one out of your own pocket? And really, is that how many you would want in Your sandwich? 2? 3? In any case, if you keep it up, no one will come to your store and you won't have a job (so the pennies you saved on my veggies won't matter) because people will go to the other Subways in Kailua (the best one is at the Blockbuster plaza). I won't be back to your store, but for your sake, I hope you stop the counting.
(1)
John N.
Agreed. Go the the subway by Kailua Town Pub across from Boston's pizza. Much friendlier service and more generous toppings. I don't know how they are still open.
(1)
Isaiah K.
Absolutely the worst subway ever! They actually count the veggies as they put it on and when you ask for extra they charge? WTF! Terrible, don't go!
(1)
Justin B.
Just go into Kailua town..... the owners are unbelievable stingy. They put three tomatoes on my foot long sandwich, a dusting of lettuce, and the bare minimum of everything else. You will feel cheated if you go, DO NOT EAT HERE!
(1)
Nickel D.
super tight on the fixins. very inconsistent w/ other subways. don't go here. franchise managers should take note...this subway makes the company look bad.
(1)
Ashley V.
So, I checked in here regardless of the ratings, because to me Subway is Subway! Right? Wrong! The service here wasn't BAD, but it wasn't great either. There was no greeting, they we're really skimpy on toppings, & I had to repeat myself a few times in regards to what I wanted on my sandwich and that I did not want to add extra's.. The guy who rang me up did not speak to me, say thank you, nothing! But hey, that's cool.. I'm not going to sweat that. It was around 10:30 AM and I just finished Pillbox and was more concentrated on eating that awesome pastrami sandwich versus mentally criticizing the Subway sandwich maker. But I will give it to them - That pastrami sandwich hit the spot!
(2)
Victoria M.
Extremely slow and notorious for running out of everything. If you expect to get the bread you want or any soup at all you best be there when they open or forget about it.
(1)
Lorelei S.
I'm a regular at this location and today they lost my business. They made a mistake on my bill then when I asked for an explanation the owner got mad at me! They were clearly wrong but was upset for giving back the money they charged! They don't know how to treat their customers! Drive to the next location if you're craving Subway! This place is the worst! Zero stars (but I had to post 1 star for this post to work!)
(1)
Peter P.
Shut this place down lose money in my book you get two chances you phuk up both times YOU OUT.
(1)
Laura B.
I go to Subway enough that had I read the reviews for this one prior to stepping inside, I would have instantly turned away. Everything you've heard from the others is true: This place is the worst. Very, very stingy on the veggies, like removing bell pepper strips after they'd been placed on the sandwich. Worst of all? NO BREAKFAST MENU. None. I've never even seen that before, so bravo to you, crappy Subway, for ruining the one good thing the franchise has going for it.
(1)
M F.
All of those terrible reviews before mine are correct. this subway location absolutely sucks! DO NOT go here. I have been here a number of times, due to it's location and convenience only to be disappointed every single time. If you are craving a subway sandwich just drive that extra 5 minutes into Kailua and go to another location because this one is not even worth it. Went in to buy two subway foot long sandwiches for myself and the person with me. The bread that I got on the sub was clearly old - it had that taste to it and it was very small (thin - certainly not a foot long.) I ordered the honey oat and there was absolutely no honey taste to it, probably due to a lack of freshness. I also ordered some avocado on it, only to find it had an unappealing slightly rancid taste to it. (Turns out they also charge you 0.75 per 6 inch for the miniscule amount they give you, not 0.50 like the other locations) Also, it is true.. they are very stingy.. extremely so to the point of being ridiculous.... on any kind of veggies and when I said I wanted both iceberg lettuce and spinach, the owner's wife gave me a look like she was about to shoot me. The tomatoes were very thin, (only 3 on a foot long) and tasted yucky and slimy, the pickles were so tiny and it was hard to even find them at all in the sandwich. Nextly, my chocolate chip cookie (one of my fave things about subways) was clearly old. It was crumbly and disgusting and I couldn't even take more than one bite. Now that is saying something. To top it off, customer service is horrid. The owner and his wife are the one's that are always working and never do I ever see them smile or say please and thank you. They are like robots. I told the wife I only wanted salt on my sandwich, only to find her pour pepper on it then say "oops" and put salt instead. No apologies, nothing. Then, when I ask her husband (the owner) for two water cups for myself and the other person I was with (since we were getting 2 foot longs) he grudgingly gives us only one and moves on to the other customer, not even acknowledging us after we had paid. When we sat down to eat (after he bagged up our food) he looked like he was about to faint (I am assuming because he gave us bags that would just be thrown away... talk about cheap asses.) Only saving grace about this place is that it is clean.. hence the one star. Other than that.. it just plain sucks :P
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : No Attire : Casual Outdoor Seating : No Wi-Fi : No Has TV : No
Cris J.
This is by far the worst Subway on the island. The female worker (owner's wife?) clearly had no idea how to make a sandwich. She forgot cheese and was so stingy on the vegi's. The quality of freshness was terrible and the bread was cut smaller than 6". Yes, I measured it when we got back to office. It looked smaller than our other sandwiches. Never again would I go here. I'll drive further down the road to the others in Kailua. They need to close this one down or get new owners. They can learn a thing or two from the other Subways in Kailua. Shameful!!
(1)Leah R.
Yup, I had to do it. I had to rate a Subway store. It gets my panties in a bunch when people are this stingy... And even among the fierce competition of bad Subway stores I've encountered with mice and green meat, the service here bugs me. If you happen to find yourself hungry in this shopping plaza, visit The Food Company a few doors down. They have good fresh food that's filling. They even have sandwiches on freshly baked bread. To the people who work here: You work at Subway. It thrives off of selling sandwiches with veggies in them. Why do you care how many veggie slices I get? Do you have to pay for each one out of your own pocket? And really, is that how many you would want in Your sandwich? 2? 3? In any case, if you keep it up, no one will come to your store and you won't have a job (so the pennies you saved on my veggies won't matter) because people will go to the other Subways in Kailua (the best one is at the Blockbuster plaza). I won't be back to your store, but for your sake, I hope you stop the counting.
(1)John N.
Agreed. Go the the subway by Kailua Town Pub across from Boston's pizza. Much friendlier service and more generous toppings. I don't know how they are still open.
(1)Isaiah K.
Absolutely the worst subway ever! They actually count the veggies as they put it on and when you ask for extra they charge? WTF! Terrible, don't go!
(1)Justin B.
Just go into Kailua town..... the owners are unbelievable stingy. They put three tomatoes on my foot long sandwich, a dusting of lettuce, and the bare minimum of everything else. You will feel cheated if you go, DO NOT EAT HERE!
(1)Nickel D.
super tight on the fixins. very inconsistent w/ other subways. don't go here. franchise managers should take note...this subway makes the company look bad.
(1)Ashley V.
So, I checked in here regardless of the ratings, because to me Subway is Subway! Right? Wrong! The service here wasn't BAD, but it wasn't great either. There was no greeting, they we're really skimpy on toppings, & I had to repeat myself a few times in regards to what I wanted on my sandwich and that I did not want to add extra's.. The guy who rang me up did not speak to me, say thank you, nothing! But hey, that's cool.. I'm not going to sweat that. It was around 10:30 AM and I just finished Pillbox and was more concentrated on eating that awesome pastrami sandwich versus mentally criticizing the Subway sandwich maker. But I will give it to them - That pastrami sandwich hit the spot!
(2)Victoria M.
Extremely slow and notorious for running out of everything. If you expect to get the bread you want or any soup at all you best be there when they open or forget about it.
(1)Lorelei S.
I'm a regular at this location and today they lost my business. They made a mistake on my bill then when I asked for an explanation the owner got mad at me! They were clearly wrong but was upset for giving back the money they charged! They don't know how to treat their customers! Drive to the next location if you're craving Subway! This place is the worst! Zero stars (but I had to post 1 star for this post to work!)
(1)Peter P.
Shut this place down lose money in my book you get two chances you phuk up both times YOU OUT.
(1)Laura B.
I go to Subway enough that had I read the reviews for this one prior to stepping inside, I would have instantly turned away. Everything you've heard from the others is true: This place is the worst. Very, very stingy on the veggies, like removing bell pepper strips after they'd been placed on the sandwich. Worst of all? NO BREAKFAST MENU. None. I've never even seen that before, so bravo to you, crappy Subway, for ruining the one good thing the franchise has going for it.
(1)M F.
All of those terrible reviews before mine are correct. this subway location absolutely sucks! DO NOT go here. I have been here a number of times, due to it's location and convenience only to be disappointed every single time. If you are craving a subway sandwich just drive that extra 5 minutes into Kailua and go to another location because this one is not even worth it. Went in to buy two subway foot long sandwiches for myself and the person with me. The bread that I got on the sub was clearly old - it had that taste to it and it was very small (thin - certainly not a foot long.) I ordered the honey oat and there was absolutely no honey taste to it, probably due to a lack of freshness. I also ordered some avocado on it, only to find it had an unappealing slightly rancid taste to it. (Turns out they also charge you 0.75 per 6 inch for the miniscule amount they give you, not 0.50 like the other locations) Also, it is true.. they are very stingy.. extremely so to the point of being ridiculous.... on any kind of veggies and when I said I wanted both iceberg lettuce and spinach, the owner's wife gave me a look like she was about to shoot me. The tomatoes were very thin, (only 3 on a foot long) and tasted yucky and slimy, the pickles were so tiny and it was hard to even find them at all in the sandwich. Nextly, my chocolate chip cookie (one of my fave things about subways) was clearly old. It was crumbly and disgusting and I couldn't even take more than one bite. Now that is saying something. To top it off, customer service is horrid. The owner and his wife are the one's that are always working and never do I ever see them smile or say please and thank you. They are like robots. I told the wife I only wanted salt on my sandwich, only to find her pour pepper on it then say "oops" and put salt instead. No apologies, nothing. Then, when I ask her husband (the owner) for two water cups for myself and the other person I was with (since we were getting 2 foot longs) he grudgingly gives us only one and moves on to the other customer, not even acknowledging us after we had paid. When we sat down to eat (after he bagged up our food) he looked like he was about to faint (I am assuming because he gave us bags that would just be thrown away... talk about cheap asses.) Only saving grace about this place is that it is clean.. hence the one star. Other than that.. it just plain sucks :P
(1)