Most Downtownies go to Starbucks or McDonald's for their breakfast and coffee. I go to Subway. Their breakfast special is legit. A 6-inch breakfast sandwich with a coffee/drink for only $3! Are you freakin' kidding me?! I can get a fresh and complete meal for less than what McD charges down the block?! Amazing. Everything else is standard Subway but if you still in search of a better breakfast that is healthy and filling, I suggest you check out Subway!
(4)
Brian B.
I've never been a huge fan of Subway, but this one put me over the edge and may be the last one I ever visit. Reading some of the other reviews they are spot on. The staff was rude and had no desire to help you. This is definitely a theme throughout Subways. I don't know what they do to their employees, but they need more incentive for better customer service. Subway, I bid you adieu.
(1)
Justin C.
This subway is ok for just getting a quick lunch. There are so many other places around downtown that subway just doesn't stand out for value or quality. But it does beat others on how quick they can fullfil your order. I wish that they give more olives in your sandwhich. I constantly ask for extra olives, and they give me about 3-4 more. WOOHOO!!! 3-4 more olives really broke the bank. Great for: Quick lunch if all you need to to be held over until your next meal Avoid: If you are really hungry and want something substantial.
(3)
Wayne T.
I had a meeting in the afternoon, and wanted to just get a drink. The old lays working there were just standing around chit chatting in the back, and I asked for help. Not sure what they were doing but seriously you need 3 people in the back to do what?? Well I didn't get my drink because my meeting partners came and I didn't have 5 minutes more to spare to wait for them. Time is money, money is time! All I wanted was a drink lol!
(1)
Edgar M.
Yesterday, i said to my self, I'll get something different than my usual tuna rolls from Fort Street Cafe. I was like Subway. Sure its cheap and light & i dont feel guilty after eating it. So i stand in line, maybe a few people in front of me, and i look at the menu, damn the prices went up. So a 6" is now $4. I was like ehh im hungry whatever. so i get my Smoked ham with my usuals on top, and the lady that was creating my sandwich was really bitchy and rude like she hates the world. I then go back to my desk and start chowing down & damn my sandwich doesn't taste that good. like i couldnt pin point it but damn i didnt expect a subway sandwich to taste crappy but this one did. Other then that. go to other subways cause the prices are higher and they also throw in a extra side of attitude with your order.
(1)
Darin O.
Totally agree with others- this is not the friendly place you want to be- Service is "I'm here and I don't want to be but it pays the bills back home becuase I can't find work there" instead of _ "I'm happy to work downtown." Service is bad- not friendly. Lines are suppppppper long at lunch and they close early. Qulaity is not there. AND THEY DON"T TAKE COUPONS that are normal and printed in newspapers.
(2)
Cameron B.
Eat fresh. Not enough meat in my sandwich. Lines are super long during peak lunch hours, I like the "dieters" that get a 6" sub and buy a large soda & 2 bags of chips. Way to be healthy.
(3)
Greg C.
Always fast, the Filipino ladies behind the counter are usually pretty good with the service delivery, and the price of course is just right. The problem lies at the register. The 'one' guy I see on a regular basis workign there rarely looks you in the eye, never says thank you, and asks for your money as if you owe it to him personally. If this area improved, I'd pull another star out of my wallet. FYI: ALWAYS toast the buns!!
(3)
Gloria S.
Whoohoohoo! This subway has gotten some pretty bad reviews! Unfortunately I have to agree with the customer service! From my experience, they did not give "friendly customer service". No smile, no hello, just a no nonsense, order your food and on to the next customer feeling... Hence the three star deduction! So if anything, the only plus was they got you in and out of there fairly quickly and you have a Subway Sandwich!
(2)
Matthew N.
What I love about Yelp is how pretentious we all can be, especially when it comes to cookie cutter franchise places like Subway. Seriously, we're criticizing Subway because the food isn't earth-shatteringly tasty? That somehow the 6" tuna on wheat didn't change your life? That people are getting - gasp! - chips and a soda with their sandwiches? Or that the staff isn't indulging you as you debate peppers or olives and hold up the line that stretches to the pho place across the way? Look, the lines at this Subway are always long, just like they are at the Subway in Topa Tower and the one further up Fort Street, because there aren't a lot of places downtown to get a pseudo-healthy lunch or a decent sandwich. Sure, some people prefer the more expensive sandwiches at Mixx, but how many calories are in that thing? And how much does it cost? As for service, I've never had a problem here. It's a production line, not a restaurant. I'm not sure what the people who complain about the staff here are expecting. If you're going to a Subway it's for a specific set of reasons. Culinary greatness isn't one of them.
(3)
Riana S.
Okay, so I've come to the conclusion that everyone who works at Subway hates their job. I bet that they hate the whole "sandwich artist" thing. Keep in mind that I can't really rate the actual sandwich because it's always mediocre. This review is based on their customer service. So, Fort St. Mall has the meanest "manangs" (meaning aunties in ilocano) working at Subway. They're rude and they hate anyone who isn't Filipino. OH, they also don't have bread bowls and when I asked them that they looked at me like I made up the damn word.
(1)
Charisse T.
Decided to take a chance with Subway today.. Bad decision. When I walked in, I stood there for a couple minutes waiting for one of the three ladies to finish helping the one customer ahead of me. Ordered my sandwich and lady asked if I wanted it toasted, sure. The other lady comes out from the back and grabs it with one glove on... uhh.. Please don't touch my food with your bare hand... As I was waiting for it to finish toasting. There was a line starting to build up and instead of trying to help the customers in line the lady waiting for my sandwich decided it would be a good idea to try and help the other lady make the sandwich she was almost finished with... So she grabbed a bunch of cheese and managed to put one slice on... Productive much? Mine finished toasting and she took it out and asked if I wanted mayo or mustard. I said no. And so she said nothing then? All finished? No.... I didn't even put any veggies on... Asked her for tomatoes and olives and she starts putting on the lettuce. I said no, tomatoes and olives. She starts brushing the lettuce off the sandwich. Doing a horrible job may I add. She didn't even apologize for messing up. I said that that was all I wanted and as she wrapped up the sandwich I heard her muttering to herself. Excuse me? I'm sorry but that was it. I'm never returning to this subway location. They seriously need to work on their customer service skills. I think the same workers were working for another place that didn't have such a reputation, they would've gone out of business a long time ago.
(1)
Nicole K.
I don't know what other people are talking about. I've never had bad customer service here. The filipino grannies are always really nice to me, and they always ask me how school is going and stuff like that. Granted though, they do move pretty slowly, and that's not something I look forward to during the lunch hour rush. And somehow I always say no mayo, and they laugh saying that I can eat as much mayo as I want. lol.
(3)
Everett A.
As with many other reviewers... i have to also agree. i work in pioneer plaza, the same building that this subway is in, and so i come here a few times a month.. As a normal customer, i assume that maybe the workers are just having a bad day or that they may not be feeling too well, but as time goes on, i can't help but to conclude that customer service here is simply not there. as nice as i try to be as a customer!!!, or no matter who i am with, the employees at this subway are flat out, just rude. i'd much rather walk a block or two to another subway downtown.
(1)
Jillian P.
I hate Subway now because of this place! For one . . . The workers here are ALWAYS very sassy and rude. They are not friendly at all! And then on top of that . . . sometimes you have to tell them what you want on your sandwich a million times over before they understand what you're saying. Irritating? I THINK SO! Lastly . . . I GOT FOOD POISONING! So F this Subway and all Subways for that matter. :)
(1)
Jessica-Nicole U.
Is there any way to give them a big fat ZERO? I go to subway often. Anywhere, Anytime ... I'm there. I eat subway almost everyday. One for the health benefits and two because of the price. But this is the ONLY subway I refuse to go to. This is the only joint PERIOD I refuse to go to! I used to go to HPU and because this was the closest subway, I went there. My first time was a horrible experience. Bad customer service, no chocolate chip cookies-at 12pm,), kind of long wait because the lady was taking her time (even if only 3 ppl were before me), they also refused to bake more choc chip cookies and barely gave me veggies even if I asked for more. I'd say four cucumbers, three thinly sliced tomatoes, etc. I gave them the benefit of the doubt so went again. Same experience pretty much. They barely give me any veggies which is my favorite part and when I ask for more they said they would charge more. Their attitude is so rude I'm surprised they get away with it so much! More like customer disservice... I'd rather go there and make my own damn sandwich!! They take their time and never smile. sometimes they're out of stock on something and the three times I went there, their veggies are not fresh. I've never had an even OK experience. I promise you... Worst customer experience ever! Plus the place is pretty dirty... Also on a note... I was extremely nice the whole time. Said please, thank you and smiled just to turn their day around... But the second time near the end when they just told me they wouldnt bake anymore cookies, even if it was only 12 pm and I would wait, I got extremely irritated. Do yourself a favor and go elsewhere...there's plenty of local restaurants with good prices that are worth the extra block. This subway is just not worth it... They NEED to get out of business. The only thing keeping them up is their prime location and their SUBWAY name... Otherwise they'd fail miserably!!!!!
(1)
erik w.
This review is based solely on the subway sandwich, and since all subway sandwiches are pretty much created as equals throughout the subway universe, there is no way that any subway sandwich can deviate from the 3 stars... it is what it is. Now, if, hypothetically, you'd start reviewing subways for the individual character of it's employees, I'd gather that you'd have to invent a whole new subset of relativity theory that would boggle the mind, and possibly even cast doubt on your whole reason for living... what does it mean to 'exist' in the subway universe?... is the sandwich more than the sum of it's parts?... I think you get the point.
(3)
Jessi Lynne B.
Customer service here is slim to none. No one is friendly. One lady in particular makes messy sandwiches and is just plain rude.....I love subway, but I hate the workers here. ....disappointing.
(1)
Aaron S.
I first went to this Subway location because of its close proximity to the Hawaii Pacific University campus, where I go to school. Unfortunately, I felt that this Subway was under par for what I have come to expect from the franchise. They were very skimpy with the ingredients. I ordered a Spicy Italian sandwich that ended up looking like a panini. It was so thin that it looked hungrier than me! I decided to give the location a second try, but my second visit to this Subway was unpleasant as well. I put $10 bill on the counter to pay for my food, and looked away for a couple seconds to answer a staff member who was preparing my sandwich. When I looked back at the counter, my $10 was gone and the cashier lady claimed I never paid- even though were no customers ahead of me that could have taken the money. Bottom line is that my $10 just disappeared. After some unresolved conflict, I ended up paying $15+ for my meatball sub! Needless to say I will never visit this subway ever again.
(1)
Alyssa M.
IDK what it is about Subway...but, every time I have a crave for it, eat it...I'm disappointed. Usually it's the service that does it.
(2)
Gabriel F.
What can I say? It's a Subway franchise. Nothing special. The service at times is okay, but at other times, it is slow and the lines at lunch are long. It's best you bring cash, sometimes their system crashes or is offline. I've been to better Subways in Honolulu, but this is not even in my top 10 list. The only reason I eat there is because I have a night class on Tuesdays and they are one of the few places that are open around 4 o'clock. I would say that, unless you really have a desire to have Subway, try to come here once in a while.
(2)
Daphne F.
This place used to be better, but it seems as though they've gone downhill. When I walked in I noticed a "cash only" sign, but it wasn't going to sway me. Well, I wanted the breakfast combo but with an english muffin (smaller and cheaper than the offer in the combo). The lady that made my sandwich said the substitution would be fine. Well, it wasn't. The other lady who was working the register wasn't gonna let it happen, barely spoke English, and was pretty freaking rude. Plus, they were super skimpy with all the veggies and my breakfast sandwich wasn't even worth the few dollars I paid for it. Find another place in Fort Street Mall to go and avoid this place.
(1)
jay j.
Rudest service ever. When I told the lady I'm going to write to the franchise owner, she said "I don't care, I'm not scared of her." Go figure....shows how much control the owner has of this place. Pathetic.
(1)
Rebecca C.
been craving subway... due to the bad service at the fort st mall location i came here today and service was alright.. but at least left with a hefty filling footlong...
(3)
Ikaika T.
Hey, sauce lady, I've never seen someone so angry at subway sandwiches or life in general. I just want my sandwich, not your negativity.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : No Waiter Service : No Drive-Thru : No Caters : Yes
Michelle L.
Most Downtownies go to Starbucks or McDonald's for their breakfast and coffee. I go to Subway. Their breakfast special is legit. A 6-inch breakfast sandwich with a coffee/drink for only $3! Are you freakin' kidding me?! I can get a fresh and complete meal for less than what McD charges down the block?! Amazing. Everything else is standard Subway but if you still in search of a better breakfast that is healthy and filling, I suggest you check out Subway!
(4)Brian B.
I've never been a huge fan of Subway, but this one put me over the edge and may be the last one I ever visit. Reading some of the other reviews they are spot on. The staff was rude and had no desire to help you. This is definitely a theme throughout Subways. I don't know what they do to their employees, but they need more incentive for better customer service. Subway, I bid you adieu.
(1)Justin C.
This subway is ok for just getting a quick lunch. There are so many other places around downtown that subway just doesn't stand out for value or quality. But it does beat others on how quick they can fullfil your order. I wish that they give more olives in your sandwhich. I constantly ask for extra olives, and they give me about 3-4 more. WOOHOO!!! 3-4 more olives really broke the bank. Great for: Quick lunch if all you need to to be held over until your next meal Avoid: If you are really hungry and want something substantial.
(3)Wayne T.
I had a meeting in the afternoon, and wanted to just get a drink. The old lays working there were just standing around chit chatting in the back, and I asked for help. Not sure what they were doing but seriously you need 3 people in the back to do what?? Well I didn't get my drink because my meeting partners came and I didn't have 5 minutes more to spare to wait for them. Time is money, money is time! All I wanted was a drink lol!
(1)Edgar M.
Yesterday, i said to my self, I'll get something different than my usual tuna rolls from Fort Street Cafe. I was like Subway. Sure its cheap and light & i dont feel guilty after eating it. So i stand in line, maybe a few people in front of me, and i look at the menu, damn the prices went up. So a 6" is now $4. I was like ehh im hungry whatever. so i get my Smoked ham with my usuals on top, and the lady that was creating my sandwich was really bitchy and rude like she hates the world. I then go back to my desk and start chowing down & damn my sandwich doesn't taste that good. like i couldnt pin point it but damn i didnt expect a subway sandwich to taste crappy but this one did. Other then that. go to other subways cause the prices are higher and they also throw in a extra side of attitude with your order.
(1)Darin O.
Totally agree with others- this is not the friendly place you want to be- Service is "I'm here and I don't want to be but it pays the bills back home becuase I can't find work there" instead of _ "I'm happy to work downtown." Service is bad- not friendly. Lines are suppppppper long at lunch and they close early. Qulaity is not there. AND THEY DON"T TAKE COUPONS that are normal and printed in newspapers.
(2)Cameron B.
Eat fresh. Not enough meat in my sandwich. Lines are super long during peak lunch hours, I like the "dieters" that get a 6" sub and buy a large soda & 2 bags of chips. Way to be healthy.
(3)Greg C.
Always fast, the Filipino ladies behind the counter are usually pretty good with the service delivery, and the price of course is just right. The problem lies at the register. The 'one' guy I see on a regular basis workign there rarely looks you in the eye, never says thank you, and asks for your money as if you owe it to him personally. If this area improved, I'd pull another star out of my wallet. FYI: ALWAYS toast the buns!!
(3)Gloria S.
Whoohoohoo! This subway has gotten some pretty bad reviews! Unfortunately I have to agree with the customer service! From my experience, they did not give "friendly customer service". No smile, no hello, just a no nonsense, order your food and on to the next customer feeling... Hence the three star deduction! So if anything, the only plus was they got you in and out of there fairly quickly and you have a Subway Sandwich!
(2)Matthew N.
What I love about Yelp is how pretentious we all can be, especially when it comes to cookie cutter franchise places like Subway. Seriously, we're criticizing Subway because the food isn't earth-shatteringly tasty? That somehow the 6" tuna on wheat didn't change your life? That people are getting - gasp! - chips and a soda with their sandwiches? Or that the staff isn't indulging you as you debate peppers or olives and hold up the line that stretches to the pho place across the way? Look, the lines at this Subway are always long, just like they are at the Subway in Topa Tower and the one further up Fort Street, because there aren't a lot of places downtown to get a pseudo-healthy lunch or a decent sandwich. Sure, some people prefer the more expensive sandwiches at Mixx, but how many calories are in that thing? And how much does it cost? As for service, I've never had a problem here. It's a production line, not a restaurant. I'm not sure what the people who complain about the staff here are expecting. If you're going to a Subway it's for a specific set of reasons. Culinary greatness isn't one of them.
(3)Riana S.
Okay, so I've come to the conclusion that everyone who works at Subway hates their job. I bet that they hate the whole "sandwich artist" thing. Keep in mind that I can't really rate the actual sandwich because it's always mediocre. This review is based on their customer service. So, Fort St. Mall has the meanest "manangs" (meaning aunties in ilocano) working at Subway. They're rude and they hate anyone who isn't Filipino. OH, they also don't have bread bowls and when I asked them that they looked at me like I made up the damn word.
(1)Charisse T.
Decided to take a chance with Subway today.. Bad decision. When I walked in, I stood there for a couple minutes waiting for one of the three ladies to finish helping the one customer ahead of me. Ordered my sandwich and lady asked if I wanted it toasted, sure. The other lady comes out from the back and grabs it with one glove on... uhh.. Please don't touch my food with your bare hand... As I was waiting for it to finish toasting. There was a line starting to build up and instead of trying to help the customers in line the lady waiting for my sandwich decided it would be a good idea to try and help the other lady make the sandwich she was almost finished with... So she grabbed a bunch of cheese and managed to put one slice on... Productive much? Mine finished toasting and she took it out and asked if I wanted mayo or mustard. I said no. And so she said nothing then? All finished? No.... I didn't even put any veggies on... Asked her for tomatoes and olives and she starts putting on the lettuce. I said no, tomatoes and olives. She starts brushing the lettuce off the sandwich. Doing a horrible job may I add. She didn't even apologize for messing up. I said that that was all I wanted and as she wrapped up the sandwich I heard her muttering to herself. Excuse me? I'm sorry but that was it. I'm never returning to this subway location. They seriously need to work on their customer service skills. I think the same workers were working for another place that didn't have such a reputation, they would've gone out of business a long time ago.
(1)Nicole K.
I don't know what other people are talking about. I've never had bad customer service here. The filipino grannies are always really nice to me, and they always ask me how school is going and stuff like that. Granted though, they do move pretty slowly, and that's not something I look forward to during the lunch hour rush. And somehow I always say no mayo, and they laugh saying that I can eat as much mayo as I want. lol.
(3)Everett A.
As with many other reviewers... i have to also agree. i work in pioneer plaza, the same building that this subway is in, and so i come here a few times a month.. As a normal customer, i assume that maybe the workers are just having a bad day or that they may not be feeling too well, but as time goes on, i can't help but to conclude that customer service here is simply not there. as nice as i try to be as a customer!!!, or no matter who i am with, the employees at this subway are flat out, just rude. i'd much rather walk a block or two to another subway downtown.
(1)Jillian P.
I hate Subway now because of this place! For one . . . The workers here are ALWAYS very sassy and rude. They are not friendly at all! And then on top of that . . . sometimes you have to tell them what you want on your sandwich a million times over before they understand what you're saying. Irritating? I THINK SO! Lastly . . . I GOT FOOD POISONING! So F this Subway and all Subways for that matter. :)
(1)Jessica-Nicole U.
Is there any way to give them a big fat ZERO? I go to subway often. Anywhere, Anytime ... I'm there. I eat subway almost everyday. One for the health benefits and two because of the price. But this is the ONLY subway I refuse to go to. This is the only joint PERIOD I refuse to go to! I used to go to HPU and because this was the closest subway, I went there. My first time was a horrible experience. Bad customer service, no chocolate chip cookies-at 12pm,), kind of long wait because the lady was taking her time (even if only 3 ppl were before me), they also refused to bake more choc chip cookies and barely gave me veggies even if I asked for more. I'd say four cucumbers, three thinly sliced tomatoes, etc. I gave them the benefit of the doubt so went again. Same experience pretty much. They barely give me any veggies which is my favorite part and when I ask for more they said they would charge more. Their attitude is so rude I'm surprised they get away with it so much! More like customer disservice... I'd rather go there and make my own damn sandwich!! They take their time and never smile. sometimes they're out of stock on something and the three times I went there, their veggies are not fresh. I've never had an even OK experience. I promise you... Worst customer experience ever! Plus the place is pretty dirty... Also on a note... I was extremely nice the whole time. Said please, thank you and smiled just to turn their day around... But the second time near the end when they just told me they wouldnt bake anymore cookies, even if it was only 12 pm and I would wait, I got extremely irritated. Do yourself a favor and go elsewhere...there's plenty of local restaurants with good prices that are worth the extra block. This subway is just not worth it... They NEED to get out of business. The only thing keeping them up is their prime location and their SUBWAY name... Otherwise they'd fail miserably!!!!!
(1)erik w.
This review is based solely on the subway sandwich, and since all subway sandwiches are pretty much created as equals throughout the subway universe, there is no way that any subway sandwich can deviate from the 3 stars... it is what it is. Now, if, hypothetically, you'd start reviewing subways for the individual character of it's employees, I'd gather that you'd have to invent a whole new subset of relativity theory that would boggle the mind, and possibly even cast doubt on your whole reason for living... what does it mean to 'exist' in the subway universe?... is the sandwich more than the sum of it's parts?... I think you get the point.
(3)Jessi Lynne B.
Customer service here is slim to none. No one is friendly. One lady in particular makes messy sandwiches and is just plain rude.....I love subway, but I hate the workers here. ....disappointing.
(1)Aaron S.
I first went to this Subway location because of its close proximity to the Hawaii Pacific University campus, where I go to school. Unfortunately, I felt that this Subway was under par for what I have come to expect from the franchise. They were very skimpy with the ingredients. I ordered a Spicy Italian sandwich that ended up looking like a panini. It was so thin that it looked hungrier than me! I decided to give the location a second try, but my second visit to this Subway was unpleasant as well. I put $10 bill on the counter to pay for my food, and looked away for a couple seconds to answer a staff member who was preparing my sandwich. When I looked back at the counter, my $10 was gone and the cashier lady claimed I never paid- even though were no customers ahead of me that could have taken the money. Bottom line is that my $10 just disappeared. After some unresolved conflict, I ended up paying $15+ for my meatball sub! Needless to say I will never visit this subway ever again.
(1)Alyssa M.
IDK what it is about Subway...but, every time I have a crave for it, eat it...I'm disappointed. Usually it's the service that does it.
(2)Gabriel F.
What can I say? It's a Subway franchise. Nothing special. The service at times is okay, but at other times, it is slow and the lines at lunch are long. It's best you bring cash, sometimes their system crashes or is offline. I've been to better Subways in Honolulu, but this is not even in my top 10 list. The only reason I eat there is because I have a night class on Tuesdays and they are one of the few places that are open around 4 o'clock. I would say that, unless you really have a desire to have Subway, try to come here once in a while.
(2)Daphne F.
This place used to be better, but it seems as though they've gone downhill. When I walked in I noticed a "cash only" sign, but it wasn't going to sway me. Well, I wanted the breakfast combo but with an english muffin (smaller and cheaper than the offer in the combo). The lady that made my sandwich said the substitution would be fine. Well, it wasn't. The other lady who was working the register wasn't gonna let it happen, barely spoke English, and was pretty freaking rude. Plus, they were super skimpy with all the veggies and my breakfast sandwich wasn't even worth the few dollars I paid for it. Find another place in Fort Street Mall to go and avoid this place.
(1)jay j.
Rudest service ever. When I told the lady I'm going to write to the franchise owner, she said "I don't care, I'm not scared of her." Go figure....shows how much control the owner has of this place. Pathetic.
(1)Rebecca C.
been craving subway... due to the bad service at the fort st mall location i came here today and service was alright.. but at least left with a hefty filling footlong...
(3)Ikaika T.
Hey, sauce lady, I've never seen someone so angry at subway sandwiches or life in general. I just want my sandwich, not your negativity.
(1)