We had a huge party because my niece just graduated from Moanalua. Our server, Jessica, was the best! I had my kids, a 1 year old and a 2 year old, and she would know exactly what I needed before I even asked. Eating out with my kids isn't easy, but she made it easier for me! Thanks Jessica!
(5)
Sergio L.
Always friendly and fast. good drink specials. Can get crowded on weekends.
(3)
Noel B.
I came here once with my cousins and thought it was alright. This last weekend, I went here and was utterly disappointed. My fiancee and I went because we were hungry and were debating over KFC. First off, the waitress served us well and brought our food immediately. As for the food, we ordered the guacamole appetizer and chicken guacamole bacon sandwich. Both were completely bland. Flavorless and all. I think that a fast food restaurant can easily top this place. As other yelpers have indicated, this place maintains its revenue with its proximity to the military bases and many happy hours, which means cheaper taxi rides and drinks.
(1)
Dave K.
Ruby Tuesday is often busy at nights when i pass by. I have no idea why. Perhaps location and the lack of nearby competition keep this place going. Though not a terrible place, it is OVERPRICED unless you buy a burger and the food is simply average in my opinion. With that said i can say they play the games and have the fights and I have never had a problem with a server there. Its worth a one time, you may like it. Good luck justifying the taste/price ratio though.
(1)
R G.
Not good. We tried it twice. The first time the food was cold and the veggies were spoiled. We gave them a second shot since we were in the neighborhood and again... spoiled vegetables... on my plate and on the kids plate! REALLY!?! And the booth was not properly cleaned :( I contacted Ruby Tuesday with photos of the food and letting them know quality control was lacking, it's been a month without a response. Hopefully they've addressed the issues but I don't think we'll be going again. Yuck.
(1)
Maile L.
So the staff here is what makes me like this location better than the rest. Is it wrong of me to come just for the garden bar? Not to mention the wait isn't as long as the other places.
(4)
Misty P.
I came here for a quick lunch with friends. They ordered simple burgers. I wasn't feeling so hungry so I had the white bean chili. The waitress was cold and a bitch. We waited and waited for our food -especially mine since it's only chili which usually is prepared already in a pot. Just scoop and plop in the bowl right? It took 30 minutes for our food to come out and then the chili is cold! Like really cold. Very unappetizing and boring food. If you walk in now the carpet inside smells and it appears old already, despite it being a semi-new restaurant. I also came here once on the job. I won't say what I do, but we walked through the kitchen to find the manager whose office is in the back of the kitchen. After doing that I ain't eating here again. The kitchen floor was slippery with wetness and old spilt food. Food all over the floor that it smelt rotten - sort of like a pig farm. Nasty...All that around while plates of orders are waiting. Cooks are teenage kids or young guys in their twenties fooling around in the kitchen. Park here and play Russian Roulette on getting your car broken into as well! WIN!
(1)
Christine K.
Usually like Ruby Tuesday, but the staff could make some improvements. A lady picking up dirty dishes from tables put other people's dirty plates on my table while I was eating. Totally grossed out.
(3)
Sweetie P.
I'm giving one star for the bacon cheese burger and one for the fries that came with it. Both were very good and tasty. However, when the waiter presented the Crab Cake appetizer to us and I asked, "only 1 crab cake?" & he smiled and said, "yes", I was in disbelief. 1 normal sized crab cake for $14.69 is outrageous and even worse, it was overcooked, burnt - way too dark brown-black on the top and bottom. We also ordered the nachos b/c the menu states "fresh tortilla chips" but they were definitely NOT freshly made/cooked tortilla chips. They were fresh out of a bag! Maybe Ruby Tuesday doesn't know but anyone who knows food knows that freshly made tortilla chips won't go soggy in 5 min under toppings for nachos.
(2)
Nicholas B.
The Burger I ordered was undercooked the service was slow and I think I saw all four seasons pass before we received our dessert but on the plus side the waiter was nice.
(2)
Jake V.
Brought my brother here while on leave from Afghanistan. Service was not to bad they came around often enough to see what we needed. The food on the other hand wasn't up to par in my opinion. Ordered the Cajun pasta and asked for it to be spicy and add shrimp to it. Wow what a disappointment, the shrimp really did. One on the side on a different plate, the pasta was over cooked and very soft, pasta should be aldente! As to the spicy, not even! What happened to Gettin what you want? Now the salad bar, found some wilted lettuce and spinach on the salad bar. I mean, an establishment so reputable could be failing so miserably! Not going to moanalua ruby Tuesday any more.
(1)
Colleen O.
I love the convenience of it's location...they are open for breakfast which is my normal visit. Today a sweet dear friend of mine who is leaving the islands in July called to have lunch so here we are! The food is good...casual, friendly atmosphere but the service is a bit on the slow side. Granted it does get busy but most of the servers don't assist their coworkers with their tables...it should be team work...
(3)
Sarah K.
Ruby Tuesday's is a chain. So, don't expect anything to blow you away. They aim to please large masses. Here's the breakdown of this particular establishment: Service: Been there three times. Service is a little above slow with the waiter and waitress visibly hurrying around every time but only getting to us at a sub-par rate. I would guess they are under-staffed. Food: I have been pretty pleased. Fresh food, nothing under or over-cooked. Price: Well, it's Hawaii. In Alabama and Florida, the salad bar comes for free with your entree. Here, it is an extra 6.95, regardless. The entree prices are all near the 20's. What stands out: They have an awesome lanai for outdoor seating and their brunch menu on Saturday and Sunday is pretty awesome. The Steak and Eggs is awesome! They also have Country Music Night and all the NFL games. The bottom line: Go here if you want a place with a variety of food that is easy to please your party of people. You will get stable service and good food any day of the week, but I would go here for brunch or lunch.
(4)
Dustin M.
Has big signs stateing serving breakfast daily but don't open till 1100am Monday thru Friday. Seems like a little bit of misleading going on but good for the other businesses around there
(2)
Rose P.
Good food and atmosphere for get togethers.
(3)
Sharee M.
Food is tastey but everything is waayyyy overpriced IMO. If they dropped their prices or had better specials, I would go back. But as it is we just can't see spending so much cash for the type of restaurant it is. Also, I ordered steamed broccoli and it came out like mush. If you're going to charge an arm and a leg, you have to have better quality control on your food.
(3)
Amber P.
Terrible service! We went on Thursday nite and waited 35 minutes for a table (seems reasonable), we waited 15 minutes for our first contact of a server to order drinks and our order, took 10 minutes to get our water and draft beers (which was warm), another 20 minutes to get our burgers and then when we got our order two things were forgotten. We asked again and never got it in the end. They cleared half of our empty plates and left the other half another 45 minutes until we left. Of the last 45 minutes, 25 of them was waiting to pay. This place is ridiculous! I would be more understanding if it was busy, but it was half empty.
(1)
JazminAriel N.
Went in about 1pm and was seated right away, party of 2. That was about the only good thing about our visit here. Our waitress had no idea about the menu and the different dishes that we popular. We had many questions about the menu, and she had to constantly refer back to another waitress to give us the correct answers. I ordered the spicy fish tacos and it came with the create your own salad bar. Both the salad bar and my tacos were a disappointment. First of all the salad bar looked like the ingredients were not only past due, but all of the product must have been sitting out for the entire day. Everything was wilted and dry. The dressings had that film on top and everything look unappetizing. We waited almost 25 for our orders to come. I only received 2 very small tacos. Although the fish was hot and cooked correctly, my taco was over flowing with too much lettuce and cheese. That was my meal. Just the tacos. No other chips or sides to accompany it. My boyfriends meal of half rack of ribs and shrimp was also a disappointment. The shrimp was not fresh seeing as it was those tiny pink variety that you find in prepackaged Asian noodles. The ribs were also a let down, they were dry and clearly over cooked. This visit may have been my last. The prices are completely over priced and the food is not worth eating.
(1)
Larry B.
This place is definitely sub par. I give it two stars only because the server was pretty prompt with taking food and drink orders. The food needs some work. Ordered shrimp and it came out with other miscellaneous fryer crud on my plate... such as big burnt fryer chunks.... fry pieces... etc. This is just a simple fix of not putting the crap on the plate yet they don't seem to care enough in regards to how the food is presented and tastes.
(2)
Matthew A.
Burgers are dressed well here and are very tasty! They also have a salad bar on the side. Came in at a busy lunch hour. Looks like they do well here in Salt Lake, near Pearl Harbor.
(4)
Eric M.
I've always been a fan of the salad bar but only on my last trip did I notice $5 Long Island Tea. Tasted good if a bit weak - but what do you expect for $5? The salad bar was still great. The chicken quesadilla shrank but heck, it was too big before anyway. Now I don't have to take a couple of pieces home when I fill up on salad, as I usually do when I eat here.
(4)
Anthony R.
Always good for a couple beers and a quick bite. Friendly service and good wait staff, defiantly my corner bar for Salt Lake!
(4)
Shyenne S.
The service was super slow tonight! The waitress kept saying it would be out soon a few times. For spending $89 for three people they could've did better than that! The baked potato was under cooked but the steak and lobster Mac and cheese was good!
(2)
Michael M.
Need a quick steak and seefood fix? Ruby Tuesday hits the spot. Affordable sit down restaurant with a good atmosphere. I can tell this location gets good traffic because the servers are efficient and pleasant. I look forward to my next visit.
(3)
Roger G.
My sons love the grill cheese, and I was a huge fan of the New Orleans Seafood! Service was great, small miscommunication with order but was corrected by everyone right away! Only reason I give it four stars is the place is noisy, depends on when you come I guess.
(4)
Cassandra P.
Great place!
(4)
Claire T.
Y365C R2 #008/365 This was my 2nd time at this location with my husband & 2 kids & both seemed to be good experiences. All I have to say is if your feeling salad this is the bar this is the place to be. The salad never fails here & was wanting me some salad & since we were in the area this was the place to go. Both my husband & I had steaks, I tried the new Mushroom NY Steak & it was much better than what my husband had. I always order the mash potatoes & zucchini for my sides, always happy with my sides. The kiddies had mac n' cheese ;) The service was great our waitress, ugh I wish I remembered her name cause she was so on it, the last waitress we had was pretty good too we sat outside the last time & this time dining inside was nice too. Overall, I don't have any major complaints, my family & I will be back if we are in the area or feeling the SALAD BAR.
(4)
Steve D.
First time at a Ruby's so I'll keep this simple. Our waitress was great, the beer cold and but the food pretty much tasteless. Had the coconut shrimp appetizer which was pretty dry, more worst was told it was half price @ happy hour. The crab cake thing I ate was well....pretty bland. My dad enjoyed his cheese burger so one star for that and one for the service.
(2)
Jack W.
Service sucked tonite and the food was subpar including the salad bar, which I had to tell them to refill cause it was out of lettuce and salad dressing. Now she taking 5 minutes to bring the bill back.
(2)
Melissa-Nicole F.
I will not visit this Ruby Tuesday again. I had horrible service. The wait was very long but that was the least of our problems.. The person I was eating with had her veggies burned. When we told the waitress she said that there was nothing wrong with them, but that was just how they cooked them. She had an attitude and it was obvious. Then they gave us another batch that was perfectly cooked. It seemed like she was making excuses at first and didn't wanna bring them back. I got a steak and they took so long to give me my steak sauce that my steak was getting cold. When the manager came around he just said he'd get it. Why does it take 2 people to get steak sauce? My breaded shrimp was still raw on the inside too. When our waitress finally came around, we told her all our issues again and she acted so fake nice that it was almost sarcastic. By that time we were so annoyed we asked to get our checks. When we said we were not satisfied with the service and food, they gave us 15% off. GREEAT. Horrible servers and horrible management. NEVER AGAIN.
(1)
Rizelle Aira L.
Their baby back ribs are really good. But a little bit dry. I was hoping it would be smothered in honey chipotle sauce. Their ice tea is super sweet! But a little lemon will do the trick. The mozzarella sticks are the bomb though. Before I use to order pastas, but they're ok. The best dish in Ruby's is probably the ribs. And our waiter West is very friendly (:
(3)
Krissy F.
My husband and I just finished eating here and we weren't very impressed. Service was great however. My husband had a steak with a beer and I had the Parmesan shrimp pasta. The steak was tender and the pasta dish was good. Nothing was so great to get excited about but the bill was 77$!!!! Yes, that's right 77$!!!! Way to overpriced! We will not be going back because 77$ for a just ok dinner for 2 is not worth it. Ridiculous!
(2)
Mike J.
Fish taco's were overcooked and flavorless. The entire staff seems to be high.
(2)
Sesilia R.
I have to admit I wasn't a fan of this place, I ordered a pretzel jalapeño burger which fell apart the moment I picked it up, and my husband had steak with mash potatoes and Mac n cheese which he said was too overwhelming, and the soda was very watered down, but price wise it was ok like $8-$12/ plate.
(3)
Jeremy G.
I used to eat here a lot, but the last 6 months or so the quality has really slid down-hill. It seems like there has been a change in management or that food costs must have gone up (or they are paying for lower quality food from their purveyors for some reason to cut costs). The Ruby's over in Ala Moana Shopping center does a much better job. They keep things well stocked at the salad bar, and it's never quite as crowded full of people either. Also I don't get the same feeling that they are cutting corners now. It's the little things, regular cheddar cheese being replaced by craft shingles in certain items. The hamburger meat seems like it's under seasoned or not fresh...the plates at the Salad bar have gotten smaller. The fountain drinks are starting to taste like they came out of an older hose or something. ...it's like the yellowing of old dentures...
(2)
Veronica L.
I am always a fan of Ruby Tuesday, just not of their prices. The mainland prices were steep enough and understandably, Hawaii is a bit worse. Thankfully, if you've eaten at one Ruby's, you've eaten at them all! I have eaten here twice and the most recent time my friend and I chose to sit at the bar because we came during the week at lunch time. This particular restaurant is located right outside two military bases so there were many military service personnel there that day. The bartender was very friendly and accommodating. She was apparently used to serving restaurant patrons at the bar and served us very well. She was attentive and speedy. The food was good as always but the service took the cake on this visit :)
(3)
K V.
They got two stars for one reason: our waitress. She was nice, prompt, and did her job very well. The food? No. Not at all. It's 5pm, the start of the dinner rush. There's no excuse for old, cold fries at a restaurant that prides itself on their burgers. Not only that, the burgers had no seasoning at all. None. The salad bar was the only other bright spot here. It was clean and fresh. I'd avoid coming here. Go to the gas station. You'll get better food.
(2)
Shane S.
Great place to be for Monday Night Football...Wife and I had Ribs that just fell off the bone...service is usually hit or miss for consistency, but the food usually is on the mark. Convenient location in the Moanalua SC with plenty of Free parking. Can get crowded during dinner time, but for the most part, your wait is usually at a minimum.
(3)
Heidi K.
What a train wreck. I finally jumped off. Look Ruby's. I know you're on an island and everything is more expensive, but for your quality and ESPECIALLY your service (Which you should be stepping up to make people justify spending 13 bucks at lunch time for a SALAD bar), you are just not worth it. Just give it up. The first time we went in, the server was really nice, the salad bar was fresh. Expensive, but we can do it for exceptional service. Second time, we got seated and never saw a waiter/waitress. The manager walked past us multiple times. I left them a little note stating that No Service causes customers to leave. I'm not even going to try it again, I have a bad taste in my mouth.
(2)
Janine L.
We have been to three Ruby's on O'ahu. Do not love the Ala Moana location, four visits earned a fair grade of 2. However, this Ruby's is really well managed. It is always BUSY and you may have to wait, but never for long. It is really handy for when you need to meet someone near the airport for a visit. We have friends that fly though here and meet with them for drinks and pupus. The waitstaff is great and the place is clean. The menu speaks for itself - yum. Salad bar here is my favorite.
(4)
Leizl C.
Came in for lunch with my husband and was seated in a timely manner. Looking over the menu, I was rather disappointed with the higher price of food and that there was not a variety of food choices to choose from. I was expecting something a little more because of the location but was waiting for our server several times. When we received our food, it tasted ok. I guess I was expecting too much.
(2)
Tiffany Y.
I am usually a fan of Ruby Tuesday especially because I love their double chocolate cake...mmmmmmm However, I've been to this location several times for business lunches. So far, I haven't been disappointed. The waiter is helpful and friendly. The food arrives promptly and the refills of soda are given without being asked. The atmosphere is casual and not overly loud despite the fact that a TV is playing in the background. One of the pluses for this location is that there is a covered area outside for big groups. If you work near the Moanalua Shopping Center and wondering where to go to for lunch especially if it is a business lunch consisting of a fairly large group, call ahead to this location and they'll accomodate you.
(4)
Teresa M.
Service sucks! It took too long for the food to come out! Give me a freaking break - 25 minutes to make a well done burger? Unheard of! Then the waitress spilled the tea while pouring it & just walked away. Food sucks, service sucks! Go eat at Big City Diners.
(1)
Eddie Y.
The food at Ruby Tues is also what you expect. Not great but consistently good. Like today it's the kind of place you visit when you are running around the area, in our case picking up 4th of July sale furniture. This not so much a review of the place...just a report on a very bizarre customer experience. Here's the run down: 1. We went in, got seated in a nice booth seat right by the hostess stand. 2. Waitress came a few minutes later and we made our way to the salad bar. 3. Now it gets wired ...they gave away our seats as soon as we stood up to go get salad...how's that!? The hostess and the waitresses standing around said " oh well we didn't see any hand bags or belongs so we thought it was empty. Problem with that is that is that she was the one who seated us 5 minutes before....what a joke. 4. The remedy was " oh we can find you other spot" ...in the bar and the service was horrible..probably because the waitress didn't know we moved! Bottom line it was very unprofessional behavior to say the very least. Avoid! The manager Thomas was very professional and took my call to him well, theses people need training not only in their procedures and service, but also Ettiquite. Probably never going back!
(1)
Sajili B.
The only, only, only reason why I was here was to celebrate the going-away of a co-worker. We had multiple factions spread out so it should have been easier. It's near the NEX and it's frequented by military. That's the only reason why I think this place keeps pumping. I don't want to go on chain-bashing so I won't bother with the food, which was okay. It's just the service. I'm not super upset, I'm just very displeased with the time, accuracy, and professionalism. I'll leave it at that.
(1)
Wendell D.
Went for dinner last night and had a great slab of Memphis Dry Rub Ribs. Plenty fro $23.99. Might as well...half slab is $16.99. Wife was looking forward to having their Chicken pot Pie but it was removed from their menu. She had the Chicken Quesadilla with the Salad Bar and enjoyed her food. Service was pretty good and the server was very attentive. Ordered the Double Chocolate Cake and enjoyed it a lot.
(3)
G Y.
service was real slow. overpriced for such small portions. wife's appetizer was like $13 for teeny tiny quesadillas! messed up my burger order and fries portion was comparable to McD size small. fo real they gave me as much fries as my son's kids meal!
(2)
Bernard N.
I'm here for lunch a couple of times a month. . and I never venture. My usual order is the Mini Burger/Salad Bar lunch combo. Mini burgers are great, but the all-you-can-eat salad bar is what keeps me coming back! The salad bar is a meal by itself and you can make it as healthy or non-healthy as you like. Wide variety of greens, vegetables, and toppings including edamame, chick peas, pasta salad, and fresh pineapple. However, the "must have" is the dark rye croutons that are soft and flavor-full! I'm here for lunch and service has always been good. Free refills on drinks too. See you soon Ruby Tuesday!
(4)
Jenna V.
One star? Why, you ask? Because I couldn't give them ZERO stars. This review is based solely on my dining experience on Saturday, May 19th, 2012 during the lunch hour (approx. 12:40 p.m. - 2:00 p.m.) and it is only for this particular location. First of all our party including 6 (4 adults, 2 kids), of which 2 adults were meeting us there. When we first walked in the two ladies at the hostess podium just looked at us and finally greeted us about a couple minutes later. When they asked for the total in the party and I said 6, they questioned us when they noticed there were only 4 of us. Who does that? Well, they seated us and said that our server would be with us momentarily and in their case I guess they meant 10 minutes. Mind you, it was NOT busy at all and they seemed pretty sufficiently staffed. Finally, our waitress, Pua, made it over to our table and took our drink orders very hastily as if it would be a huge inconvenience to her. Again, we were questioned why we were taking up a 6 seater table when there were only 4 of us. When I clarified that two more people were meeting us, she gave a funny look. I had also placed an order off the children's menu for my younger son. When she brought our drinks over, I asked to put in an oder of the Spinach & Artichoke dip. From then on out it was like I was on a TV show and they were pulling a huge prank on me because no restaurant can be that horrible on accident. When the appetizer came the dip was cold, and I'm not talking room temperature cold. I'm talking like it was sitting in the fridge for a bit and they didn't nuke it long enough. The chips that came with the dip looked like they were from the bottom of the barrel and as hard as it is to eat dip with chips, try doing it with crumbs. I kindly asked her if she could have the dip heated up and she questioned me why. Really? Ummm, maybe because it's cold. Isn't that the only reason why people heat things up. The other 2 in our party had shown up somewhere in the mix and we were finally ready order our entrees. After she took our orders, she left the table, with the dip still on it. Someone does not know how to multitask. I took the dip to the kitchen and even then the workers looked like they had no idea what it mean to HEAT something up. After 40 minutes of waiting for our entrees, my mother asked what the status of our food was and the waitress said it should be out soon. 5 minutes later we all received our entrees (4 Classic Half Rack Ribs and 1 Rib Eye Medium Rare). ALL COLD, Ribs were not cooked thoroughly and not falling of the bone as promised. The broccoli was th-is far from being raw and had absolutely no flavor. I even got a cold raw stump on my plate. My mom asked the waitress to have the kitchen re-cook the broccoli and heat up all our plates. OMG, did that piss the waitress off. The entire time we felt like a huge inconvenience to the server and the restaurant. That was it, I asked for the manager...BIG MISTAKE. Instead of apologizing for the quality (lack there of) of the food and service, she fed us some BS and made excuses for her staff, with the most evil look on her face. No "sorry", no "let me make this right". All she did was take the food away with the most unprofessional attitude and groans. Ask me if I saw our server after that....NOPE! All I can say is I will never eat here again and if you have any standards for yourself when you dine out, you should not either. Ruby Tuesdays Ala Moana should be your destination, not Moanalua.
(1)
Caryn W.
This is my first-ever 1-star rating! IMO, I feel that it takes a lot to upset me when it comes to food. I'm normally very patient and don't mind waiting for food, but my experience tonight really irritated me. We had 5 people in our party, so I assumed they would give us a long booth or something, but instead, they squeezed us into a four-person table and put a chair out in the walkway. I thought that they were going to pull the panel on the table so I'd be out of the walkway, but the waiters didn't do anything and they looked at me like I was the one doing something wrong by waiting for them. I ended up sitting in the walkway and getting bumped by a few people walking back and forth to the salad bar. Now, by the time the waitress came around to take our order, we already knew what we wanted because we had been waiting for about 10 minutes. I ended up getting a turkey minis combo with salad bar. Thank goodness for that salad bar because I got to eat a little while we waited for our real food. We ended up waiting for nearly 40 minutes for our food to come out. Three of us had ordered minis, one had ordered a burger, and one had a chicken tenders meal. I didn't think that our food would have taken 40 minutes to make. The fries were lukewarm at best and my burgers were dry. To top things off, the table next to us (who came AFTER us) got their food before us AND our waitress was flirting with the four guys behind us, which distracted her from going back and forth from the kitchen. Never ever going back there again!
(1)
George G.
Went here a while ago, my spidey senses was going off once I entered the place. Had that musty smell like they haven't cleaned the carpet since they opened this place years ago. Then the table smelled like old mop water, the rag they used to wipe the table must have been nasty. Moved tables because it was hurting my nose. After waiting 10 mins at the table for a waiter/waitress (that was strike 3) we walked out. This place is in a great location, has the typical Ruby T decor, but the service and cleaniness needs MAJOR improvements!!!
(1)
S S.
I GOTTA BE HONEST! I go to this Ruby Tuesday because they have the coolest bartender/bartentress name Gail! She is attentive, polite, funny, nice, and if you don't know what you want she can give you great personal selections. She picked out this dessert for me last time I went, and it was DELICIOUS!!! I can totally trust her taste in food, dessert and drinks! Restaurant itself is very clean also! Manager is really nice and attentive as well. He's a funny guy! Ps: Hostess/Host needs to be trainer better I think. They're not too friendly sometimes.
(5)
Val B.
The food and service is *almost* great here with the exception of my last visit. The waiter did not connect, did not even bother to look at me or my friend. He kept looking outside and just slid or threw our menus, utensils, doggie bills, and tabs at us. That is POOR service and this is what makes me not want to return to this place. I understand it's a busy location, but one does not have to be that rude and it was reflected in the tip. With each rude incident, a dollar plus was taken away resulting in no tip from my tab for him.
(1)
Billy W.
We came here on a Friday night for dinner because it was the only fancy place nearby after finding out Sam Snead's was full due to hosting a large party. We were seated in the outdoor area which wasn't bad. The first bad sign appeared and I knew it wasn't going to be a good meal. Our waitress didn't come to greet us until 10 minutes later. She appeared and asked what we wanted to drink. 10 minutes later, she came back with 7 waters, there were 9 of us. We ordered our food and I also ordered a peach iced tea. Another 10 (or 15?) minutes, she reappeared with 1 more water. Still missing 1... No iced tea in sight either. Our food took a while to arrive. Not to mention, it was missing 1 again! We ordered 8 entrees because a few wanted to share. One of us ordered the burgers. The menu said it came with onion rings but there are none on the plate. I ordered the pesto mahi mahi and it was simply flavorless asides from the oil. I can't even taste any pesto. It came with 2 sides. I was adventurous and got their new spaghetti squash and french fries. It's basically a squash cut up in strands like spaghetti. There was a weird squash taste to it but otherwise, it was flavorless. It seemed like they didn't even cook it. I had to remind the waitress about my iced tea and she finally brought it out. We did receive a random plate of steak which no one ordered, must've been from another table. When we were only halfway through eating, the waitress asked if we wanted dessert. We said no, slightly annoyed. 5 minutes later, she came back with the check and offered to clear some plates/get some boxes except we weren't finished eating! At this point, she seemed to pass by us a lot compared to before when we were expecting our drinks/food. We paid and she instantly appeared to grab the check, clear our plates and instantly returned in less than 5 minutes! Then we proceeded to sit around and talk story. She even came by 5 minutes later to pick up her tip! Pros: The baby back ribs were very flavorful and tender. The peach iced tea was very good, albeit a little too sweet. It had a large amount of actual peach bits at the bottom! The fries were fried pretty good as well. Cons: Poor service. The waitress was really indifferent, it felt like she didn't want to be there. The food was mediocre. Their pasta looked bland, it's better going to an Italian restaurant if you want to eat pasta. It's a bit overpriced for this level of food, you can find better for cheaper elsewhere.
(1)
Aiko A.
I've gone to Ruby Tuesday many times and I've always skipped over the salad bar, but today was different. Granted, it's not as good as the one over at Buzz's, but it was unexpectedly better than expected. Four different choices of salad mix, lots of toppers including blue cheese, shredded cheddar cheese, dried cranberries, boiled eggs, shredded beets, sunflower seeds, tomatoes, red onions, shredded carrots, etc. plus a variety of dressings. The food is usually good. I love the sweet potato fries and onion rings. The service is usually good too. Except for today. I don't know if the waitress was new, but she took forever to come to the table and wold forget to bring things we asked for. Overall, it's a good standby, but nothing outstanding.
(3)
Asahi S.
OK. WORST service EVER! Not one single person inside this place cares about service AT ALL. My waitress was some older filipino woman who SPOKE one word and that was "Yes"...not "Yes how can I help you" or "Yes, is everything ok"...you get my drift. It wasn't that she couldn't speak English...she was just a rotten mean old bitch. My hamburger took 30 min to come out and was cold. She even had the nerve to talk CRAP about me to another employee because my wife ate my salad. Ok...my wife is pregnant and not feeling good. She came in there with me because she didn't want me to eat alone. So...one cold hamburger and salad costed me $21.50, she got a $2 tip and I wrote on the check that the service was bad. She laughed it off. NEVER WILL EAT HERE AGAIN!
For a chain restaurant, we were satisfied. I'm giving this 3 out of 5 stars due to the fact that our service wasnt great and i think its a little overpriced. We stopped in here yesterday on a whim and got the spinach and artichoke dip to start. It was good! For our late lunch we both had chicken sandwiches and they were good as well. Our server seemed to be busy and we had multiple people coming to get us different things such as napkins, extra plates, and to refill our drink so i didnt really like that. I would rather one person take care of me and one person seat me rather than 5. It makes me wonder who actually deserves the tip we left but overall the food was hott and good and i cant complain other than that. I love the outside seating and convenient location to where we live so we may be back for lunch one day.
(3)
Kawika K.
Horrible food. Ordered the chips and salsa with guacamole for &12.50 and it was canned processed salsa. The chips were ok and guacamole was fresh. My wife ordered fish tacos and it was 2 star at best. I ordered ship pasta for $20 and it was a horrible value. Small pieces of shrimp and I ended up eating it cold because this pasta dish for $20 does not come with bread. I had to order plan white bread toasted and buttered for another $1.50. Horrible. Just horrible. Daughter had an over priced fried shirmp and fries. This place was way over priced and the food was way below average. We had a great server. Nice guy with a smile and very courteous. Cool memorabilia on the walls but wished they worked more on their non-burger foods. I hope the burgers are good. I will never know because I won't return on my dime since I dropped $72 (the $12 tip included, it wasn't our servers fault about the over priced below average quality food). I would only return if the company paid or someone gave me a gift card. Lol.
(1)
Jody S.
I've been to several Ruby Tuesday restaurants on the island and I always go for the all-you-can-eat salad bar. The salad bar is packed with a nice array of items to select from, including the usual suspects of greens and veggies, but also incorporates nice toppings such as soybeans and garbanzo beans as well some yummy sides as pasta salad, cottage cheese and potato salad. What makes the salad bar off-the-chains however is the dark rye croutons which are soft and onolicious! Delish!! One of my pet peeves with Ruby Tuesday however has been the fact that I've ALWAYS wanted to add a mini veggie burger to my meal but unfortunately they only have mini hamburgers or mini turkey burgers, both items NOT on my cuisine list. But this cool waiter at the Valkenburg location shared a little secret with me--they do mini crabcake burgers--yum! So I ordered them with my salad bar meal and it was perfect! Yay Ruby Tuesdays--I am even more of a FAN now!!
(4)
Jeff W.
The food was just ok. I had the seafood New Orleans and expected more than was delivered. First off I really wanted a baked potato with my meal, which they didn't have. What I did get with the entree was fried zucchini and sweet potato fries. The sides were ok, slightly above average I'd say. The fish in the seafood New Orleans though tender was overdone and the shrimp and sauce served with it was kind of bland. Again, not horrible but I wanted more of a flavor explosion rather than an underwhelming dud on my taste buds. Oh well, it was on the way back to the room so we gave it a shot.
(3)
Shawn R.
Great salad bar! Nachos were good but they charge for refills on Queso dip. Moderate service. Buffalo Wings had great sauce but were not crispy at all, but I am sure the dogs will love them.
(3)
Ronald T.
The ambiance was annoying. The ribs were lacking - not impressive. The spaggheti squash was pretty disgusting. Can't say I enjoyed my lunch here at all. Dissapointing.
(2)
Michael C.
For whatever reason, the first thing that always comes to mind when I think of Ruby Tuesday is: Salad Bar. Correction: All you can eat Salad Bar. I guess the salad bar shouldn't be the main focus or what a restaurant is widely known for, but well there's not much else to dissociate Ruby Tuesday from other establishments, say Chili's for example. But at least Ruby Tuesday's knows what sets them apart from the rest as the salad bar is frequently mentioned in the menu from combo's to additions to an entree, to even your own server suggesting it. But let's move on shall we: This location of Ruby Tuesday's is located at the Moanalua Shopping Center, with indoor and outdoor seating available. During this visit for dinner, we opted to sit indoors. I thought there was going to be a long wait as there seemed to be many people congregating at the check-in podium. Turns out the host was just trying to get organized and we didn't wait long for a table at all. We were given 4 different menus to peruse: The regular menu with the appetizers and food entrees, the "local" menu with their twist on local favorites, the seafood escapes (the name is something like that), and the dessert and beverage menu. Well not being interested in either seafood or local flairs, I open up my regular menu and decide to order the Ruby minis combo, which is 2 mini burgers with fries paired with the all you can eat salad bar. My friend ordered the chicken pot pie combo, also with the salad bar. Now there's nothing really special about the salad bar, but at least things are kept neat, organized, and fresh. While I was standing in line during my first trip, one of the staff was carefully refilling vegetables and extras such as cheese and bacon bits. There are croutons placed at the end of the salad bar as a last topping fyi. As we finished our salads, our food arrived steaming hot. My friend and I were both satisfied with our food, while he noticed the sauce for his chicken pot pie didn't seem as "heavy" as the last time he had ordered this dish, which he deemed a possible attempt at a more "healthy" recipe. SERVICE: I thought the service was quite decent. The server was very polite and patient, and made sure to check up on us throughout our meal. The server and manager both stopped by with refills for our soda during our visit, which I appreciated very much. One teeny tiny slightly negative COMMENT: Being a ketchup lover, I wish they had ketchup bottles at their tables. The itty bitty stainless steel container of ketchup that came with my food wasn't enough.
(4)
Jim M.
I was so excited when Ruby's first opened in Hawaii. I worked in Ruby's #20 and used to hang out in Ruby's #1. Ruby Tuesday's used to have a great lunch and dinner menu PLUS an awesome salad bar. The kitchen and the manager's primary focus was on delivering a quality product. I was always really impressed by this and enjoyed eating there, too. The Ruby's in Hawaii have been a real disappointment. First, the place seems to have mutated in to mostly a gourmet burger place. Second, the quality of the food has really gone down hill. Bread that is stale. Overcooked beef and chicken. The salad bar is often messy and frequently looks a few hours old even during rush hour. The service is nothing special either. The best thing about the Moanalua location is the outdoor seating. The parking is also pretty good at that location. But, the food is not the primary reason to come here.
(2)
Eugenia W.
Love getting the gift cards from Costco. $80 for $100 in gift cards plus school discount card makes for a great affordable lunch. Try the BBQ ribs.
(4)
Cassie T.
When I think of Ruby Tuesdays I think of a chain restaurant with sup par food. But, I will say that this location has a pretty good salad bar. After a long day of shopping my friend and I decided to stop in for the Salad Bar and Soup. We were immediately greeted and seated. Our friendly waiter came by quickly to take our drink order. My friend turned me on to the Raspberry Tea (but not the one from the fountain). Delicious! This thing is big! There is fruit at the bottom and it's a little on the sweet side. The only downside is that you can't get free refills, oh well I ordered an extra to go! Like I said the Salad Bar was very good and I actually ended up getting one of the salad bar combos that came with two mini cheeseburgers and French fries. I believe the cost was $14.99 or something close to it. Give this location a try!
(3)
kristine f.
So I'm not a fan of food chains, more of a mom and pop, hole in the wall kind of gal. But I absolutely do have to say I kind of dig Ruby Tuesday's in the Moanalua Shopping Center. With that said, majority of this review heavily weighs on service rather than the quality or taste of the food. I've been here a few times for a few work lunches. Service is quick and easy. If I go for dinner, we usually sit the bar. I like their turkey burgers there because their topped with avocado and is very juicy and tasty. We tried their buffalo wings the last time we went. They were pretty tasty. I remember there was once a time that I would order their avocado rolls as a meal. Mmmm crispy, gooey goodness. I also love sitting at the bar watching my favorite sports teams (any team playing against the Lakers). Football season gets pretty crowded at the bar, especially since seats are limited. Speaking of the bar, go see Gail G., she's awesome. Sweet as can be and always so attentive.
(3)
Orlando D.
Stopped here to try the Pretzel Burger heard good things... Seated fairly quick for a sunday night... Noticed the lighting in the booths is terrible here... Not something I'm used to complaining about but the chandelier is like right in your face and the bulb is bright enough to light the entire restaurant... Small detail but none the less... Good customer service. The pretzel burger was amazing I had it with no pickles... seems like that would clash. Who ever had that million dollar idea deserves an award.Overall great experience would recommend you sit in the bar area or a table for better lighting.
(4)
Kathleen G.
I went here with a friend, as this was my first time to eat at Ruby Tuesday.. I love the Asian Dumpling!! If I can, I would just order that... but no, I had the Mini trio as well. They were really good and tasty. the crab one is good although i found it very messy to eat. Service is over the top for me, from our server. she comes by once in a while to check up on us! :) Ambiance, it was okay. i guess because we had the comfy table. I liked my first experience from here... let's see if they're gonna get more stars the next time I update this review. :)
(3)
Kumu D K.
Hannah was our bartender and server. She was really on her game. My son and daughter in law - as well as their friend had been visiting from Cali and were on their way back to the Mainland this night. So those three, my other son, my Bf and I were just there as a quick meeting place to finish up the vacation and say our goodbyes - It really is a good place, close to the airport to sit and talk before departing from the island and one another. I am especially writing this review to praise Hannah's work ... she took our orders, checked on us - and when my Bf decided to get some ribs ...(uugghh) she was really nice about it and made sure it was packaged properly for him to take with us. We noticed another guy at the bar eating some chicken strips or fried chicken wings? and Bf made a comment about wanting to try one .. Hannah was quick to "protect" her patron a the bar from my Bf's wanting to take his food ... and told my Bf she'll get him a piece or two from the kitchen ... that was smart ... we know now, that we'd try that again! Kudos to Hannah for helping make a potentially sad evening a little better!
(5)
Jude H.
I LOVE the Ruby Tuesday Windward! We had such an awesome time there and it was mostly because of the manager Ronnie. Great service, awesome food and the drinks she made for us were top notch!
(5)
Rebecca D.
Food was standard for a chain restaurant, my husbands chicken quesadilla had hardly any chicken in it. I love the salad bar though! Service was actually pretty great, hostess seated us immediately and our server was friendly and very attentive, our glasses were always topped off.
(3)
Leah G.
I sat at the bar which everytime Ive been has been busy. They bartenders were ok about getting to you as you sit down. I felt like they had work issues among themselves but I would give them an overall good review
(3)
Cordario L.
Not bad for brunch and breakfast. Other than that, the slowest service ever. It seems like the hostess became the waitress, took the order, hunted the food, cooked it and then served it. I literally waited 45 min one morning and I was the only one there. Also well overpriced for quality of food. Don't recommend for dinner date.
(2)
Laura R.
I have been here on three occasions and all three were free. I wouldn't go there if we were actually paying, The service was alright the first 2 times we were there but the last time we had to wait 15 minutes before anyone waited on us. Pretty annoying. The food is just okay.
(2)
Daniel R.
It was ok, but the service was slow two separate customers got their food before us. I only order a crab burger and my girlfriend got a triple Prime burger medium well. WTF?
(3)
Joey G.
Great service by Chris. He assisted me in a to go order and received it in 15 minutes exactly as he told me over the phone. Great guy and excellent customer service.
(5)
Don D.
The only reason we went to Ruby Tuesdays is because my parents had a couple of gift cards. We went on a Wednesday night and to our surprise it was super busy. We rolled in with as a party of nine so I understand that we had to wait a while to get tables that were closer together. They ended up giving us two separate tables that were across from each other, separated by the aisle. The wait was about 30 minutes...maybe longer. As we sat, we wondered who our server was. The place was busy so I could understand the wait, but it did seem unorganized. Im not sure how the servers are given tables, but in a "normal" restaurant, the servers are given tables next to each other. I saw our server serving other tables across the restaurant! Huh? So it did take a while for him to greet us, and after he took an order for our table, he didnt realize that the table across from us was his also! He took our drink orders first and he took a while to bring them back. Then we ordered our food. Some of us ordered appetizers because we knew that our entrees were going to take a while before it came out (from experience). BUT....that isnt how it turned out. Its not set in stone but for all you people who are servers, you really should as if the guest wants their appetizers to come out first, as well as kids orders. So, we waited for a while for all the food to come out. Appetizers came out with the entrees, and the orders didnt come out at the same time. The last person got their food out 5-7 minutes after the first person got their food. Unless I got a good deal on Ruby Tuesdays, I wouldnt go back there. Well, maybe not when its busy. First time to that location, but after reading reviews from other, it seems like they have the same problems over and over.
(2)
Faith S.
Ooo ooo ooooo just want to share some yummies with y'all :*} last night we went to Ruby Tuesday's for dinner. We tried something new called Shrimp Fondue & holy poop it's was sooooooo yummy :*} only of my new faaavorites :*} a must try!!!! Ps. The new waiter we had was super cool. Don't remember his name but I remember he's from D.C. :*}
(4)
Wayne S.
Food is pretty standard, burgers, ribs...........whatever. I usually like the salad bar at Ruby but this particular location the salad bar was very not paid attention to. Everything seemed bottom of the barrel as far as being stocked. Bruised, discolored, oozing liquids and just no sense of pride. The broccoli was ONE HUGE uncut flower, really? Thats how you want to serve broccoli? The baby greens were completely out and all that was left was the dried out, discolored and bruised parts so I had to hunt down someone. I guess he was the manager because he was in a blue shirt and she sought out someone to refill the salad. He came out and didn't even bother to bring out a new dish or even clean it out but just poured in the new with the bad. NICE. Then I saw him do the same when refilling the mushy green pepper and the disgusting cucumber. The server also made our night, because he was hardly around. It was so hard just asking for extra napkins and more ketchup. Lastly the wait for the privilege of paying was ridiculous. He just never came around after dropping the check. I was literally standing hoping he sees me. That was an experience that left me really pissed. There seems to be a serious lack of leadership at that restaurant and it shows.
(1)
Mari S.
Skip it. They have a low-star rating for a reason! Being the "Yelper" out of my group of friends, I have to admit I am slightly disappointed in myself that I dined here despite the semi-poor ratings. However, my friend did the planning for our lunch, and being busy, I just complied. The service here is mediocre, if not worse. Don't expect much and don't be surprised if your server is either rude or slow. Food is alright. If you've dined at a Ruby Tuesday before, you probably know what you're in for. If this is your first time, its basically American chain-food cooking. Nothing horrible but nothing special or unique. And for the prices? I would rather take my business elsewhere. But that's just me. Not being too much of a burger fan nor crazy about large corporate chain restaurants, this place really isn't for me...
(2)
Chanelle A.
I kept seeing the commercials on TV and just HAD to go. I wasn't impressed at all. The salad bar was a disappointment and service was less than acceptable. It's pretty bad when I'm sucking on my ice cubes to quench my thirst cause I haven't seen my server in a while.
(2)
Rocky R.
It is pretty much always crowded here for lunch and dinner. Seating is slightly cramped but understandable for how busy they are. If you need a place to have a large luncheon of 20-30 people they can handle it no problem. Menu selection and food here are pretty good for a chain--the burgers are my favorite. Salad bar seems pretty popular but I have never tried it. The staff is very friendly and prompt in addressing your needs. I withheld one star because I think prices are a little high.
(4)
Caitlin T.
So the last time we went here the place smelled of vomit. It was gross. Very loud with children running amok while their parents drank beers. I got the Shrimp Diablo, which lacked not only spice, but also flavor. They spread out a small amount of noodles with a couple shrimp thrown in on this long rectangular plate. Hardly enough for even lunch. At least my husband's mashed potatoes were good since I ate them when the pasta was more than below par. We paid around $40 for a not so good meal with not so good service in a place that smelled horrible. Never again. We would rather go to Taco Del Mar at the other end of the shopping center 2 times for the money we spent here.
(1)
Sam L.
This location is close to our house so we come here more often than not. Their asian grilled salmon was excellent!! I love their rice pilaf. Oh, and we always get the molten chocolate cake. Service is hit or miss, but the food is still good. :)
(4)
Marvin S.
Not bad! Expensive! Is this just a Hawaii theme? Not too much to write home about, but it was still satisfying. The location of this one in particular is great because it's right next to the Navy Exchange and makes for a perfect stop right after shopping. The customer service was great and the food was prepared properly. The burger I got was A-OK; it wasn't like WOW or O-HUM. Wish it was just a tad cheaper. You get a lot, you definitely pay a lot.
(3)
Keleka C.
I've only seen this restaurant in Hawaii, but I'm sure it has other locations. I was looking for a place to have my daughter's birthday dinner and she recommended we go to this place. Apparently, it's suppose to be similar to Chili's and maybe a level higher....I don't know you decide. Anyways, since the dinner party was going to be large, about 15+ people, I noticed when looking this place up on Yelp that they do take reservations. So early in the morning, the day of the dinner, I called to make reservations. I forgot the gal's name, but I made the reservations with her and I assumed we were all set. When we got to the restaurant, the hostess checking us in, had no clue about any reservations. Therefore, we had to wait a bit for them to set up up in the patio area, which was no problem since not everyone in the party was present yet. But still, I had called in and made reservations so it should have been all taken care of regardless. That incident would have gotten them two stars, but their service performance was great! The waitress amazingly handled our large chaotic group with ease as well as all the other tables in that area she had. Without even being told, she made sure that the kids in the party received their food immediately so they wouldn't get restless or crabby. Unfortunately, right now, I cannot remember her name, but she as outstanding. So much so, she was very helpful with the cake and again without asking, brought out plates, forks, etc....even asking if we needed candles or something to light the candles with. She was GREAT!!!! In regards to food, for some reason, the dish of the night, was the chicken fingers. Half of the party ordered that dish and everyone raved about how good it was. As for me, my niece recommended the Mango Salmon. One word to describe it: DELICIOUS!!!!! I definitely would go here again if I'm in the area.
(3)
Chad K.
Now we all know what to expect from places like Ruby's, for the most part the food is uniform throughout the locations give or take but the service can be hit or miss. Fortunately for my first visit to this location my entree was pleasantly surprising and the service was great. Going against recommendation I opted for the cow sliders and not the turkey sliders, my friend got the turkey sliders...the turkey kicked the cows butt. I dont know how they made the turkey more flavorful than the cow but they did. The sliders come in a four pack so luckily for me we could trade 2 for 2..i got the better of the deal. The turkey sliders were deceiving little guys, so simple looking with the drab color of the patty and typical bun colored...bun, the only contrast in color was the bright red tomato. Deceiving but so addicting, heaven forbid these sliders be easily accessible at home or after a night out. I could easily eat 10 of these knowing full well of guilt trip to follow but I think the instant gratification would be too strong, and what feels better than instant gratification right? These turkey sliders are a great asset to society. We were seated, placed our order and received our food all in about 20 minutes total which was fantastic being that it was a saturday night at peak dinner hours. Our server was readily available and super personable adding to the already great turkey sliders. oh the cow sliders were ok. go with the turkey, trust me.
Okay if you read my last review, it stated we wasn't allowed to order from the lunch menu. Now we just went there and surprised when the waitress mentioned we are allowed to order from the lunch menu. Why wouldn't we order from the lunch menu. Think about it dinner menu for a Trio Mini Burger is $12.99 and the lunch menu is Two Mini burger with all you can eat salad is $13,99. Someone please clarify are we able to order from the lunch menu for dinner? Confused, I still think Ruby Tuesday is overpriced but its close by and croutons rocks plus a blue moon draft 22 oz for $4.50 helps.
(3)
Jean P.
We were seated quickly and our waitress was awesome. She was very attentive and helpful. I am not a big fan of Ruby Tuesdays because of the lack of healthy selections in their menu but this location is better than the one in Ala Moana. It wasn't over packed and we got seated quickly. The food I had was pretty good as well.
(3)
Jane L.
I went to eat here last year. They seated us outside which was nice because it wasn't a hot day or windy. It was nice and cool. The thing that I didn't like was that after the table behind us left no one came to pick up the empty plates that caused tons of BIRDS to swarm around us and that table. GROSS!!!!!!!!!!!!
(1)
Claudia M.
They have yummy food here and wonderful service. I ordered their burger and asked for some avocado in it, no charge! I love me some avocado in my burgers!
(4)
Krystal W.
Possibly the best "American style" salad bar on the island. The crab cakes and burgers are great. The ribs are a favorite too. The wait for a large group can be a bit long. One down side is that although new, this place is surprisingly dirty which is not uncommon on the island. Which is weird because I always see a group of employees visiting around the hostess area visiting. Hey man, I say "If you've got time to lean, you've got time to clean!".
(4)
Daniel G.
Wish I could put a zero here, went there today for lunch and my wife had a live bug in her salad plate! We brought it to the attention of our server- (I took the plate to her) and it took her over 8 minutes- (this is really a long time if you think about it) for her to return and said that my Turkey burger would be on its way- (she made no mention of the insect in my wifes salad), no manager came to apologize- horrible. The prices have also gone up and the food is really tasteless. Never again!
(1)
Karen H.
I've been to the Ruby Tuesday on Valkenburgh three times. The first time, my boyfriend took me there for dinner because he had a gift card which he needed to use. I had the ribs and they were OK but nothing out of the ordinary. I can't remember what my boyfriend ate and we both had the salad bar. It was very crowded (I think we went on a Friday night) and noisy so I didn't like that much but our server was great and he tipped the balance so that we came out, we thought we would go back again. A couple of months later, we went again on a Friday night. This time, we were seated on a table right by the bar. Our server must have been new because it took a while before she came to get our order and she only stopped very briefly once to check on us after our meal was delivered - we got so tired of waiting to get our bill that we went to the reception lectern to ask for it. So, my girlfriend wanted to have lunch and since she was dropping someone at the airport, we decided on Ruby Tuesday. When we came in, the person at the reception kept on with his conversation with a server even though we were standing right there - when he finally acknowledged us, there was no greeting or smile - he handed us off to the gal who was to seat us and she led us to the area by the bar - it was SO dark that we both said we wanted to sit somewhere in the main dining area so rather reluctantly, she took us to a table by the window. Fortunately our server proved much more verbal and communicative than either of these first two people we encountered (perhaps a review of what "customer service" means is needed here) and if it weren't for our server being so pleasant and friendly, this would be a one-star review. Again, the food was OK but it's rather pricey for what you get. I doubt that I'll be going again anytime soon.
(2)
Joseph L.
The hamburgers here are mediocre. They were more dry than I am used to. This location is always packed with military guests who seem to get way more attention than "civilians." The service was very friendly when we got it though. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Â~~~~~~~ My girlfriend and I came here after craving hamburgers but didn't want to drive all the way to town. We both ordered different hamburgers and a couple drinks. The hamburgers were pretty dry and were caked with sauce. I ordered the buffalo chicken burger and all I could taste was this slightly spicy sauce and nothing else. The buffalo wings were as expected but I always say how can you get chicken wings wrong? My girlfriend ordered a sangria that tasted great after squeezing in half a lime and some lemons. The service took a while and they were slow to refill our water. I don't think I will be coming back here anytime soon.
(2)
Adam G.
The service was poor and the food made me sick. I am extremely disappointed. Ruby Tuesdays use to be one of my favorite restaurants.
(1)
Kristina E.
Ruby Tuesday's is waaaaaay too overpriced and not worth it!! Portions of meals are small and not that great. The only great thing about this place is the salad bar...but still overpriced. Selection of veggies and toppings is good and the croutons are awesome. Other than that, you will feel like you got ripped off if you eat here!
(2)
Michiko H.
Its a pricey family restaurant, nothing to special other than the salad bar which is a perk. I've been here a few times and each time either the service or food was okay. This time around though I ordered the grilled salmon and side veggies and it was good but not worth paying $13 for. The portion was also tiny! If I had known I would have cooked my own salmon meal for half the price. My hubby ordered the hamburger and he liked it ,but didn't love it. I know its popular because of the military base so I can see why its always crowded, but in the end next time I'm good with going next door to the Korean place.
(2)
Christie O.
Though the location of this particular Ruby Tuesday is central and ideal for an after work meeting spot, I'd much rather have driven some distance for better service. My husband and I decided to go there to catch the last half of NFL's Thursday night game. Upon arrival, the bar area wasn't really that busy so the server approached us in a timely manner. As the game went on, maybe about 30 minutes after getting there, she was no where to be found. Waters and Teas were near empty and near by tables were complaining that they've been asking repeatedly for another beer. Heads were constantly turning and necks were constantly stretching to search for ANY server. Quite annoying when you're trying to watch and enjoy the game, yet distracted by NOT being served. Can't complain about the quality of the food there. I've been there for lunch and dinner before, and though only ordered burgers (turkey ones), I never had a bad experience with the taste. I want to think that this was an "off" day and that should we decide to return, particularly to the bar area, we wouldn't have a repeat of this evening. I can only imagine what it would have been like if it were a busier Monday Night Football afternoon.
(2)
JoAnne B.
Food came out at different times! My children finished their food before we received our food. Poor experience. Waitress didn't come around much.
(2)
Noe P.
Food was good but for some reason the booth i sat at smelt like mold. Our waiter was friendly and very attentive.
(3)
Andrew F.
Parking is a little crazy, the food is usually good from experience. Military friendly environment and okay for parties on the lanai. Steaks, burgers, full bar, and service staff is okay.
(3)
Chris L.
Go to the windward mall or ala moana locations... This one at moanalua sucks! Don't think they can handle multiple tables at once! Salad bar was not refilled! Literally had to scrape bottom =( to get peas, mushrooms, bean salad, bacon bits & olives! Terrible--- would not recommend anyone here!!!!!!
(1)
Andee L.
I'm kinda surprised at the mediocre rating this place has. Then again, I don't eat burgers which is most of what the reviews are about. This was my first time eating at this particular one and for the most part we had a pretty good experience. They first planned to seat us outside (it was a large party with 4 young kids) however it was lunch time and the sun was shining rather brightly. We asked to be relocated inside and they did not seem to mind. I appreciated that. I LOVE the salad bar!! I've never had a bad experience with the salad bar. Everything is always so fresh and yummy. PLUS it's all you can eat!! The service was good - the waitress was friendly, patient, and accommodating. I guess you just have to go on one of their "good" days - although restaurants or anyone in the service industry should always have a "good day."
(3)
Sharina N.
Don't like the portions on the dinners and haven't found a dish that I really like BUT breakfast (french toast) is yummy and reasonably priced. Will return for sure! Ample parking and the staff is ok.
(3)
Jessie D.
Ruby Tuesday's. The haven of sports, drinking, and random food items. Remember the movie "Waiting?" It TOTALLY feels like that movie here. The staff tries hard, but you know that they're pretty much on the home stretch at 8:30pm on a Saturday. I had the Turkey Burger/ fries platter with chicken quesadilla appetizers. The quesadilla was pretty OK, nothing good, nothing bad, nothing too mind blowing, just... passable. The turkey burger was delicious, but messy. But again... not bad, not good, pretty okay. So, how do you rate something that hit consistant "pretty ok" for the whole experience? 3/5. I do have to give props to our server, because he kept it moving and was very attentive. Wish I caught the dude's name before we left. Deifnitely earning his tips for the night.
(3)
Lisabelle L.
The food at Ruby Tuesday's is good. The staff, however, sucks big time. I've experienced bad staffs on the mainland and in honolulu. First bad experience, we waited forever for our waitress to take our orders and get our drinks. We sat at the table for half an hour and couldn't find out waitress. Second and third bad experience, we were at the Ruby Tuesdays at Valkenburg St. in Honolulu and we waited forever also. Took our waitress half an hour to refill our glass with water, but we saw her pass our tables 10 times and she asked us three times again if we wanted more water. For a moment while we were waiting, we saw our waitress just standing by the door to the outside patio with her other employess just talking and giggling. By the time she refilled our glass with water, we were dehydrated and full. Even though we didn't tip her, we feel like Ruby Tuesdays has let us down too many times so it's a NO-GO for us. Thanks for the good food, but we can find better food with better waitress/waiters somewhere else. I'm not a tough customer. You don't have to make small talk with me or be extra friendly or whatever, just do your job right and get it right the first time. I can be patient, but the waiteress/waiter still has to remember that I'm still waiting and apologize. Simple as that. I've been a waitress before so I know how busy things can get, but I've always made it my top priority to remember that I have certain customers waiting and I must apologize always apologize. See....simple.
(1)
Olivia D.
One of the foods I crave most when I am overseas is a big, fat, juicy American burger. So when my boyfriend and I returned home from three weeks in Bangkok recently, his parents picked us up from the airport and took us straight here. I had never eaten at Ruby Tuesday before and had mistakenly assumed the food quality was similar to Fridays or Chilis. Boy, was I pleased when I opened up the menu to find A WHOLE PAGE OF BURGERS!! We all had a burger, and we all agreed it was the best burger on the island. All burgers are a half pound--they don't skimp on the meat here. Try the Triple Prime premium burger, with ground prime tenderloin, ribeye, and sirloin. The only disappointment I had with it was that the garnish doesn't come with onions like the other burgers. My favorite was the Smokehouse burger, with Wisconsin cheddar, Applewood smoked bacon, just the right amount of barbeque sauce, and fried onion straws. That really hit the spot. If you don't like sweet sauces on your burger, ask them to withhold the signature sauce. Also, they have turkey and bison burgers. Ruby Tuesday is now my number one spot for burgers. The meat is seasoned before cooking so it isn't bland like the burgers at Kua Aina or lesser joints, and it doesn't contain any gristle. They have the best burgers in Hawaii.
(4)
B. S.
I hate this place. I remember Ruby Tuesdays being a place where you can get an awesome salad bar, decent burgers, drinks at a good price. And service was always good. Not this one. We came here for someones going away party at work since its right down the street. Only about 8 of us though. Through the course of the night we had about 3 different waitresses. We learned to place 2 drink orders at once since it would take FOREVER to get our drinks. The food portions, yeah.....what was that about? I felt like someone ate half my food while sitting in the kitchen. And speaking of that, pretty sure it was sitting in the kitchen for awhile, sure tasted like it. I suggest just going to the Ruby Tuesdays in Windward Mall Kaneohe, better service.
(1)
Candace F.
Always go for the combo mini burgers with the all you can eat salad bar. Turkey mini's are filling and tasty with really soft buns. I think the salad bar selection is fantastic with the choice of lettuce, beans, cheeses and let's not forget the yummy crutons. However, the dirty mat in front of the salad bar is disgusting and smells. Also, the communal serving spoons are pretty gross as well. A person in front of me sneezed into their hand and then grabbed the serving spoon. Totally disgusting and a turn-off. The fries are skinny and burnt, nothing to rave about. The appetizer spring rolls are actually really good. A little bit of a kick, cheesy and tasty. I really lowered the star rating because it always smells in there and the communal serving utensils.
(3)
David C.
The place could use a scrub down. The booths have an unforgivable scent and I think they caught it from the floor.
(2)
pola k.
this was my 3rd visit ti RT moanalua, and my last. the first was ok, the second, my fiance' and i got seated in a "closed" section, wait staff paraded past us for at least 10 min before realizing we were waiting to order//this last time--first the place was freezing cold. i actually got our large beach towels from the car so we could cover up. we waited 7 minutes before our waiter acknowledged us. water came later. food came later. and with a wrong order. another wait. the server was filled with "sorry about that"(s) too little too late. no more will we go to Ruby Tueday at moanalua amd neither will anyone else i know. seriously, you can get better steaks and service at cattle company. one star is generous.
(1)
Deanna B.
It's alright. It's getting to be over-rated. i'll go every once in a great while.
(3)
Shay F.
Ew gross. I don't like this place. There's hardly anything I like to eat there...and the salad bar seems like it's been out there forever. Blah.
(1)
Mark J.
I go here for the Happy Hour, Beer, games on HD Games. Usually just sample the appetizers, great salad bar also! Bartenders are nice and friendly and take care of you.
(3)
Liana S.
The ambiance brought us in and the prices drive us away. I've never seen Chicken Alfredo for 20$ before.
(2)
Nicole K.
Ruby Tuesday is Ruby Tuesday in my opinion. It's a chain, so the food is usually good, but there's no real kick. When we came here last, the service was mediocre. Waitress refilled our water and stuff, but she was depressed or something. Kind of killed the mood for the rest of us.
(3)
Alan W.
Strange way to serve ribs. Ordered the "original" bar-b-q and the mango sauce and both were good with a little spiciness thrown in. Both were delicious with the mango version being a little sweeter. The meat easily fell off the bone. But we noticed the tops of our racks were just this side of burnt. And the underside of our "original" rack came with a flat, black piece of burnt sugar, about the size of my hand. Service was excellent as always. A-OK but . . .
(3)
Nomer O.
Experienced the worst service we've ever had at this Ruby Tuesday's, and we're regulars here. 3 Kids Mac & Cheese meals took 30 minutes to be served (and a full 15 minutes after the first adult entree was served). Had to request everything, and after each request, server took at least 5 minutes to fill each request. Had to request kids desserts even though they are part of the meal. Terrible. Unfortunately the Kids like this place, so we're hoping this is a onetime occurrence.
(2)
DJ S.
Horrible, overpriced food. White chicken chili was delicious but such a tiny pprtion it was insulting. Will not go there again, ever.
(1)
Dmitry O.
good food, fast service
(4)
Dakota L.
I've been to RT about 4-5 times total (mostly at other folks' invitations) and have never been impressed by the food. My most recent visit last night confirmed my negative feelings about this chain. The pricey menu offers a few different variations on a few main ingredients: tilapia fillets, shrimp, beef/turkey burgers, steaks, chicken fillets and ribs. RT seems to only serve broccoli as its main vegetable since it's offered with virtually every dish. Our server was pleasant, but the food took a long time to come out (~30 minutes) despite the dining room only being about half full. By the time we got the food everything looked dried out like it had been sitting under the heat lamp for too long. Our suspicions were confirmed when we cut into room temperature food despite the hot dishes that they were served on. BTW the menu photos of the food are misleading -- the pictures must've been shot with a fisheye lens because the food portions we received looked nothing like what's in the menu. For some reason everytime I walk out of a Ruby Tuesday after dining there I feel like I've been gyped and should've saved my money and gone across the parking lot to McDonalds instead (and they don't ration your ketchup there either). If I had to choose between Ruby Tuesday or other similar national chains like Fridays or Chilis (neither of which I am a fan of) -- Ruby's would be my last choice.
(2)
Amber N.
Hated my server the last time I came here. She would come out with a pot of coffee and refill the table next to me and not me. And when I flagged her down she would look at me like filling my cup was too much for her to do and look at her other tables to see if they needed coffee before filling my cup. Plus I had to get up and ask for creamer twice. She messed up our order and was had to find to fix it. I cant remember her name but I remember that she was about 5'7"-5'9"ish, a little chubby with long blonde hair. I will avoid her if I ever come back.
(2)
Dog L.
When you buy the half off deals for ruby tuesday from salem half off deal, its a great deal to go and have a meal there. Ruby tuesday also has great deals at costco and sams its really worth it. Love the salad bar and turkey burgers. Also when you do the to go service(when you call in) the servers do a great job putting together your order they also make a generous salad bar, just tell them what you want. Sierra or chonan are very good servers and they prepare a generous salad just tell them what you want. I have been very satisfied.
(4)
Danielle Y.
It's official: I do not hate this Ruby Tuesday's. Though often inconsistent, the food is never bad (though as usual I can think of better ways to spend $15 of my food money), is occasionally excellent and always satisfying. I am a big fan of the turkey avocado burger. It is certainly the best food experience in the mall I've ever had.
Stopped here after a series of meetings, starving & ready for heart healthy but hearty lunch. Despite the crowd, we waited a few minutes before being seated in a nice booth for two. We both ordered the mini turkey burgers with fries and salad bar. The salad bar had all the typical staples, a few pasta dishes, and fruits. They kept it very clean and made sure there were ample levels of all items. They served the 2 mini burgers with lettuce, tomato, pickle, and a pesto mayo next to a small mound of fries. I would've gladly substituted my fries for another mini burger and if I ever went again, would definitely ask. Like a previous poster, I thought this place was just another Chilis/TGIF type chain. The only real difference to me was the salad bar component. The food was decent but not one of my top places for a meal, especially with the $12.95 price tag. The meal was worth more like $7.95.
(2)
Roger J.
The service in the bar is bad she need ask for 3 works what is Cabernet Sauvignon !! my aged prime sirlon was in V shape was cold and raw when I toll the bartender let the cook know... surprise he was not there...after he show up he toll her whatever he is busy .....Well after $46.00 dollars bill .... they don't even care
(1)
Nicole F.
I never ate here before today. But all I've been hearing about was their salad bar.. Sorry but I'm just not that kinda girl! So I went for the mini trio of burgers. It came with a hamburger, turkey n crab cake burger. Gosh these were nothing like minis I've tried at other places!!! I loved every single one of them!! But the crab cake is something I'll be finding myself craving again soon! It's the best I've ever had!! The only downer I bumped into would have to be my kinda over salted fries. But after a quick tap on my plate they where fine. My other half had the prime burger. He's not a burger lover yet even he enjoyed his burger and a few bites of mine!
(4)
David C.
This place is all right. I think they're a little pricey and they don't give you that much food for what you pay for. I had the ribs a couple of times and that's pretty reasonable. However, the last time I went, I had the Creole Catch and I was kind of disappointed. The fish was all right and they gave me this brown rice thing with cheese on top. Again, it wasn't bad, but I definitley do not think it was worth $14.
(3)
Hannah L.
Dear Yelp community...I should have listened...I usually stay away from places with less than 3 stars. Alas my need for quick meal close by overcame better judgment. Waiter service was rather slow, seeing other people in the section with empty cups and looking around either hungry or annoyed should have been another warning. I ordered the mini trio: mini sammies with crab cake, turkey, hamburger. Problem 1: no turkey. 2: hamburger was still mooing at me. So for 13.99, would have been better at McDonald.
(1)
L L.
Had a great lunch here with a good friend of mine and her daughter a couple days ago. Service was very good. I learned that the deal is to order the lunch specials which cost about 12 dollars. The lunch includes the entire Salad bar. What a great lunch. Service was good until we needed our check. Took about 20 minutes for our waitress to return with our change. Other than that the meal was very good.
(4)
Noe K.
Went for lunch last week. The service was quick, servers were friendly, funny even, and the food was great. I enjoyed the chicken sandwich. If I were hungrier, I would have added the salad bar as it is a deal. My friend said she will never eat another hamburger anywhere else. She had the triple prime burger.
(3)
Rob B.
Second time in a row for us getting slow service.. Food was cold at edges as sitting under a lamp.. Any request will send your server away for thirty minutes... Im done with service on this island!! Crap service ... No tip. Bad economy and really trying to retain customers.. What an idea! No more for us we will travel off island or stay home with some whole foods!!!!!
(1)
Bob G.
I've eaten at this location about 7-8 times and have had pretty good food in the past, especially the burgers. Tonight, I ordered the Seafood Trio and what a mistake. I didn't expect much for $23.95, and didn't get much, literally. Not only were the portions microscopic, I swear everything had to have been microwaved. The lobster was tough, chewy and fishy tasting. It really looked slam-dunked onto the plate. The 3 little shrimp looked like catfish bait my grandmother and I used years ago. The crab cake tasted good, just not much to work with. I had a side of sad looking broccoli that looked like it had been crying and cheddar mashed potatoes, which had no cheddar that I could taste. The poor waiter had his hands full and when our meals finally arrived, my wife's white fish was cold. So, we had to wait even longer for that to be redone and it came back tasting scorched. Our host had a Loco Moco burger thing that looked pretty good and he didn't complain. Overall, I still like Ruby's for burgers but will never stray from that menu item again.
(2)
ck s.
This is a typical American restaurant that also has good service. The food is not really out standing, with perhaps minor variation of traditional recipes. But the price is perhaps double that of places like Red Lobster or Sissler. If you use the prepaid coupons from Costco, it might be worthy; otherwise, I think it is over priced.
(3)
Gina B.
Love to go for breakfast/brunch hour! They have a classic breakfast menu...your usual steak and eggs, meat lovers with eggs, waffles, pancakes, French toast, etc. My fav is their Loco Moco....I think it's the gravy lol. It's so good! You'll find me their with the Fam bam almost every other Sunday... :) Good lunch and dinner menu also. At this location...you find majority of their customers are military. The servers and hostess' are very nice and service is exceptional!
(4)
Mike And Leslie B.
We came here without preconceived expectations..... After all, it's pretty much chain restaurant food right? We ordered a prime burger with Applewood smoked bacon. The burger was actually really good and cooked perfect. The fries were hot and fresh as well. We also had the chicken mushroom Alfredo, which was very tasty! The service was very good, and the servers were really hustling tonight. Location is good for us and there is plenty of parking. We were able to pick up free WiFi as well as watch the highlights from the Colts get there butts whooped! We'll come back sometime... It's descent.
(3)
John N.
While this is the best Ruby's on island and better than Zippy's, Sizzler, and Chili's, it's not that much better. I usually end up ordering one of the chicken sandwiches or one of the burgers, and occasionally the salad bar. I don't eat mayo and for some reason every single sandwich or burger has the garlic mayonnaise. I always tell them to hold this condiment and they always serve it on my dish in one small metal cup. The fries come with a couple ounces of ketchup which is also served in the small metal cup. For some reason Ruby's is skimping on ketchup, maybe this is how they save money? The salad bar is okay, and if you order just the salad bar it's $12.00, and to me this is not a good deal at all. I can go to any store and buy for this amount of money enough produce to make a few salads, which would be better quality that what they offer. If you look, you will see some of the clientele handling the tongs, and there's no way I want to handle those same tongs, due to the soiled mitts the salad bar patrons possess. I've had most of the burgers and they are at best average burgers that anyone could make with beef purchased at Foodland or Safeway. A few better burger places would be Stuart Anderson's, Kua'Aina burger, or Kiawe Grill. The Counter would qualify at about the same level as Ruby's, due to the extra lean meat they use, it is not juicy, it's too dry and flavorless. I would recommend only if all other options are out.
(2)
Ken M.
yesterday a friend and i went to this ruby tuesday for breakfast the menu is very plain and simple , this was my first time for breakfast anyway ......the food was okay the fried rice is not too bad execpt it mixed with red chili pepper and taste like a little tobasco is also used in the fried rice was something different but never really care for it too much because it was on the mild side and my stomach can't handle too much spicy food......anyway the reason i gave it a 2 star because our waiter a man he was okay and took our order he was okay in the beginning but than when it was time for me to pay took over 15 minutes to get the check from him and it was not crowded maybe like only like 3 or 4 customer in there and i don't know if he was a rookie or what but what got me upset was he looked at me and ask anything else you need and i told him our bill so i had already give him my credit card and he never return with it so than i ask him where is my credit card and he gave just the customer copy and not the copy for me to sign so i waited a few more mintutes more and still did not return so than i had to call him again and than he gave me the copy to sign now i was already upset so i had talk to the manager on duty and she ask me anything i could do so i told her what happen and told her it better not happen again so the waiter did not get any tip from me.....so i'll go there again for breakfast another time and see what kind of service i will have next time and i sure hope i don't get the same waiter again.......so i hope the manager talked to him........thank you......
(2)
Clifford M.
Seriously, corporate sports bar? Yep, love it! The salad bar is great, good selection, fresh, and constantly monitored and re-stocked. I like the meals with all you can eat salad. But I also love their burgers. Sometimes, I just want good American food, and this place is very clean, consistent, and has excellent service! And their specialty drinks and margaritas are hard to pass up! We used to go to the Ala Moana one often, but since they closed, we sought out Valkenburgh. It's often crowded, but we've never had to wait long or been disappointed. Keep up the good work!
(4)
Hannah H.
I usually don't write reviews but this one i had to. 1st time at this location: they messed up my orders and managers/assistant managers were offensive towards me about me making the mistake. 2nd time server made mistake about our drink orders and charged us more than he said and manager took care of it ( gave me my difference in gift card)???? 3rd time (today) they have charged more than they said on my entree and didnt say anything. After i asked to talk to the manager, he said sorry its our new menu price( the price wasnt on the menu) he was very offensive and rude. So its not worth the time and the money to go to this place. I gave it try for few times and still failed me with their bad customer service and managerial staff!!!!!!!!!!! I rather go to different chain restaurant if i have to!!!!!
(1)
Steve T.
$21 for a small piece of tilapia and a few shrimp that was too salty is not worth the price. Onion rings were good. Nice area by the airport for a layover meal before we to another island.
(2)
Austin N.
Overall impression: For the price, the salad bar is the best you'll get on the island. Average price: $18-25 for dinner. (You can get away with 15). They also have happy hour, which I'm sure would've made it even cheaper. Positives: -Excellent salad bar. I loved everything in it. In Hawaii, most of the salad bars are either not very good, or they are very expensive. This is one of the few places where you can pretty much fill yourself up on the salad bar for a meal and take home whatever you ordered without paying over $20 -Lots of people came and checked on us to see if we were okay -The manager, Kane'ala Oana, is extremely personable and welcoming. We got to talk to him for a few minutes and he basically made me want to come here again and again. -free parking and lots of it Negatives: -My fish taco was so-so. I've heard that the mud pie and the california flat bread are excellent. I've had burgers here that were pretty good too. -It gets busy Tips: -Buy those costco gift cards. They're a good deal. $75 or $80 for $100 I don't know why this place has so few stars. It's really good! I know they get busy, which is why you might have to wait a bit, but it's worth the wait. The salad bar is absolutely superb. The croutons are bomb! I would tell you to just come for the croutons. But seriously, if all you came here for was the salad bar, you wouldn't be disappointed.
(4)
Diana L.
This is a great place to meet up with some friends after work for a drink. I'll be honest though, I wouldn't come here because I was craving their food. I've been here a handful of times and have never been impressed with their food. This location does have ample parking. If you come at peak times, you will wait for parking and for a table, but it isn't that much of a wait. The establishment itself is fairly clean. The staff is friendly, for the most part. It is a hit or miss. Sometimes you get a really cool, really friendly waiter/waitress. Other times, they aren't as attentive as you'd like them to be. Bottom line, come here if you have a last minute inkling for some food and drinks. Otherwise, there are probably better options out there. Enjoy.
(2)
Jan K.
Yay!! RT finally got a NEW HAPPY HOUR MENU... Fried Ravioli??!!! Damnit they have none and don't know when they will get any... WTF RT!!?? Bulgogi Fries?? Thai Potstickers... Queso dip!! Cheese please!! #hungry
(3)
Craig M.
It's been a while since the wife and I had breakfast at Ruby Tuesday in Moanalua, so when we couldn't find parking at a popular cafeteria in Mapunapuna, we kept on going past the airport and slid into a very convenient parking space at Ruby Tuesday. We last went there in June 2010, when they first started serving breakfast. As I recall, the menu consisted of one page, and the food wasn't all that wonderful. I had their kalua pig hash and fried rice with an egg on top. Didn't particularly care for it. I wanted to give them another chance - figured nearly five years was a long-enough wait. What a difference. The breakfast menu expanded immensely, and matched all their other menues. Our server, Kristina was wonderfully attentive and helpful, from the moment she greeted us to the moment we left. First of all, the biscuits. As TV chef Rachel Ray says, "Yummo." Very light, very tasty. Prepackaged butter and jam, of course, but who cares? It went well with my hot coffee and orange juice. The wife had their Spinach and Mushroom Scrambler (scrambled cheese eggs, baby portabella mushrooms, Swiss cheese, artichokes, creamy spinach sauce, served with sliced tomatoes). I tried a bit, and nodded my head in agreement. Couldn't say anything because it's impolite to speak with one's mouthful. Her scramble came with fresh tomato slices. More about the scramble later. I had their Chicken and Waffles (crispy Belgian waffle topped with spicy chicken wings, served with butter and maple syrup). Now, every time I've had chicken and waffles anywhere, from Honolulu to Las Vegas, I was disappointed. They always served chicken breasts, which when deep fried, can end up tough and dry. These pieces of chicken, however, were wings. See, wings have lots of skin that crisp up nicely when deep fried. I'm sure you've had chicken wings -with tea, with beer, in front of the TV, at parties - so you know what I mean. The wings were great, nicely seasoned and crispy/tender. And the waffle - waffles have to be crispy crunchy on the outside, and soft, moist and sweet on the inside. The Ruby Tuesday waffles were just like that, quite unlike the usual waffles I've had at numerous other restaurants. Waffles and chicken, chicken and waffles. With maple syrup (I asked if it indeed was maple). The wife couldn't finish her breakfast, so she asked Kristina to wrap it up for her. Well, Kristina came back and apologetically advised that when she placed the scramble plate down to get a box, someone picked it up and threw the leftovers in the garbage. So, to atone, she ordered another complete spinach and mushroom scramble on the house for us to take home. Now that's customer service, and a sure way to get me back there.
(5)
Megan L.
Holy moly! When did Ruby Tuesday get so expensive? I was really looking forward to having the salad bar for lunch but it's like $15.00! We settled on sharing appetizers. They were pretty tasty but just couldn't see why most of the menu was so pricey. To me, there are endless restaurants around the island where you can get a better meal with better service and better atmosphere for the same price range - or lower, actually. P.S. As i was walking in, I noticed they had the Yellow card from the health department. Eeks. I'm guessing they've resolved any issues since then.
(2)
Tze M.
I'm a breakfast fan, but I'm not a morning person. It just so happened I started my day early with some friends and we decided to grab breakfast somewhere close to the Arizona Memorial where we spent the day at. We arrived about 9am, lots of parking in the private lot and when we walked in, the restaurant was pretty empty. The staff was friendly, greeted us, seated us and served us water without a long wait. Our orders were taken shortly after and the food came quick. I ordered the eggs, Portuguese sausage, white (only choice) toast with a side of fruits that was made up of pineapples, grapes and cut strawberries. Can't mess up on that. Only thing was that my fruits was a bit tart except the grapes. It's a chain restaurant, so there's no wow to it. Place was clean, service was fast and friendly. Food didn't suck. Free parking. If I'm in the neighborhood, I would return for breakfast or lunch again.
(4)
Ashley M.
It was Father's Day so we decided to eat here for dinner after catching a movie & since we had gift cards that we've never used, we figured it was a good opportunity to do so. Upon reaching the parking lot, we saw that there was a long line outside so we thought it'd be a long wait. We had another place in mind as an alternative, but figure we just go ahead and see how long the wait would be for the 3 of us. Sure enough, as soon as we parked the car, we saw that everyone who was waiting outside was already seated and we were seated immediately! My son got their keiki mac & cheese that came with a soft drink, fries & a cookie. I got their seafood thing..I forgot what it was called but it had a lobster tail, shrimp on a skewer, their crab cakes & two orders of mashed potatoes as my sides. My fiance got a full rack of ribs with their popcorn chicken. I dont know what it was, but their crab cake was SOOOO GOOD! I couldn't get enough of it, so I was surely eating that baby slowly to enjoy and savor every single bite. I didn't catch our server's name but he was awesome. Always checking up on us to see how we were doing, and refilling our waters. I really wouldve given here 5 stars, but the only reason why a star was knocked off was the bathroom. While walking to the bathroom which is located near the bar, there was a smell...a disturbing smell. I can't put my finger one what it was, but it was really bothersome. And when I got into the bathroom, it was clean..but it felt really dirty for some reason. I just wanted to get in and out of there quickly.
(4)
Reyna A.
The waitresses and waiters were super friendly both times. Unfortunately the steak wasn't to my expectation. However the chicken wings are awesome! I think that the tastiness of the food is a hit or miss. The salad bar is a most definite disappointment when it comes to variety. A little pricey for the quality and quantity of food. Two stars mostly for the friendlines of the waithelp.
(2)
AJ F.
Man I had the worst service I had to keep reminding our server about getting some ranch dressing how hard is that and my buffalo wings on my four way and it was bloody and my server was talking to other co workers that we sitting almost next to us really I would never come to this place ever again I would put a pic of my bloody and my old lettuce that was on my food so people would see man this place sucks bad man anyways I would never come here again that's a promise
(1)
Domain H.
Came here with the wife today to enjoy there breakfast menu. I'll start by saying that the customer service was good. Even though I messed up on the type of gravy I wanted (yes you read that right) he was still apologetic. Since that's out the way, the breakfast here was disgusting in my opinion. I ordered eggs, hash browns, bacon, and biscuits. EGGS tasted as if no one had cleaned the grill. I'm used to eggs being of a bright yellow color and not brown. HASH BROWNS tasted like it had been sitting for a long period of time. The top was crispy but inside tasted funny. I tried to hide the taste with ketchup but I couldn't get rid of this unique after taste. (Yuck) BACON were old and on the cold of the lukewarm side of things. They even managed to give me burnt chips of pieces of bacon which told me that it's not freshly made and that they just take from a pan that's probably under a 50watt bulb. They say it's Applewood bacon but I'm sure that's not the case. BISCUITS were the size of the scoop of butter that are put on your pancakes. They were a bit on the hard side but doesn't taste bad. No worries about me coming back here for breakfast. All of the food prepared I could have made from my home for free if I weren't so impatient, and would have tasted much MUCH better.
(1)
Josie C.
I understand that there are over 200 reviews of this place so why would mine be any different. Well, I've been here numerous times for lunch or dinner and I would agree that my main "turn off" would be the prices. BUT today, I just wanted to review their breakfast menu and my experience. Nearly a year ago, Ruby Tuesdays started serving breakfast on the weekends. I love breakfast, my hubby can't start the day without breakfast, so one weekend we decided to come here. It was nice not having to wait for a table, the atmosphere was bright (well, duh), and the staff seemed delightful. I ordered the Big Breakfast which came with a choice of meat (This day I chose bacon and got 4 pieces!), choice of rice, hash brown, fruits, or sliced tomatoes, 2 eggs your way, two pancakes, and 2 homemade biscuits for $10 and some change. Egg, regular - I mean how else can I uniquely describe the taste of eggs Bacon - 4 pieces and crispy!! Hash brown - not soggy, grilled perfectly Pancakes - moist, tasty (not the best I've had but I've also had worse) Biscuits - when I first touched it, it was hard (hehe-mind out of gutter please), okay where was I. Oh yah. But I opened it up and put butter and took a bite and I'd have to say their biscuits are delicious!!! Definitely was my favorite. I've returned on numerous occasions for their breakfast and haven't been disappointed yet with what I've ordered. A couple of months before thanksgiving they started serving breakfast everyday up til 11am. So I'm guessing it's getting popular. I'm aware there are a lot of other "cheaper" places to eat breakfast but the cost isn't too outrageous where it made me regret spending my money. So if one day you wanna take the family or your girlfriends out for more than just an egg mcmuffin, try their breakfast out. They also have a kids breakfast menu starting at about $6. Located in the Moanalua Shopping Center next to Baskin & Robbins. Lots of free parking and the wait is almost close to none during this time. Will definitely be having breakfast here again cause I have yet to try their loco moco. :)
(4)
Reuben A.
Another disappointing meal at this location. Don't have the new pork chop. Mine was cold and did not resemble the texture of a pork chop. Complete shite.
(1)
Steven U.
I am not a huge fan of chain restaurants....but there are always exceptions. For example, ever try the cheescake or the avocado eggrolls at the Cheesecake Factory? Money!!! I have stayed away from Ruby Tuesdays simply for that reason...which really isn't fair....or a good reason.....so I went when I had the opportunity to go. This location is clean and has an open feel to it. In addition to the bar seating and regular seating, I think they have an outside patio as well. I have been there for lunch on three separate occasions now, and the waitstaff was both patient with me and hospitable. Food seems to come out relatively fast here, and I have never tried the salad bar, but I hear that is a huge draw here. On my three visits I had a burger, a burger, and a burger....yeah....I like mixing it up. I did however try three different burgers... Smokehouse burger This had cheddar, bacon, bbq sauce, and fried onion rings on it. I really liked this burger...it had the right amount of tang to go with the cheese and bacon. How can you really go wrong with that combination? Turkey burger with avocado and bacon This burger had fresh avocado, swiss cheese, bacon, red onions, and pickles. I really liked this combination of ingredients for a burger. The patty was not as flavorful as the beef patty, but I would definitely get it again! Pretzel bun bacon cheeseburger This had bacon, melted cheddar cheese, and bacon mustard mayonnaise. The mustard sauce was a little off-putting, and the pretzel bun didn't taste like a pretzel...other than that it was ok....i guess. All the burgers I had were pretty messy...not that it's a big deal...but you will probably need more than one napkin.....unless you have a hefty beard to catch all the juices. My burgers were all cooked to the temperature I ordered them at....which does not always happen. Depending on my mood, I would get the smokehouse and the turkey burger again..... Maybe I'll branch out and try something new next time, but at least I know a couple of items I can feel good about!
(3)
Claudia L.
Pleasantly surprised. New menu :) Had the chicken Bella & Apple Tart. Delish & plenty enough for two. As usual the salad bar was fresh & plentiful. Super Bonus: our waiter Bill is Tom Hardy's "twin". Beautiful smile, outstanding service & great food!
(5)
Paula H.
PROS: -Lots of seating, indoor and out. Great for parties and events -Parking is usually not a problem -If you sign up for it, they will regularly email you coupons for free or discount items -They have a salad bar. The pumpernickel croutons are delicious. CONS: -Service is hit or miss -Overpriced. Salad bar itself is about $15! -Can be very loud! 13/100 Yelp Challenge 2015
(3)
Lesley S.
Service has improved which is good. The food is awful. I came here again (not by my recommendation) and I ordered the good ol' trusty petite sirloin. Ugh. Atrocious. 3 bites and I'm done. It was so salty, full of grizzle, and FAT, FAT, FAT. For almost $20 you might as well give me hamburger grade. My broccoli was smothered in butter, so much that it was soggy. Highlight of the meal is they can still manage to make a loaded baked potato. The husband's spicy jalapeño burger was decent tasting but also really salty. My 3 year old probably had the best meal. Grilled cheese. Yum!
(2)
Cheri N.
I have been back to Ruby Tuesday twice in the last month. Before that it had been a while. They updated the decor inside and I like it so much better. Their food also looks and tastes a lot better! Would definitely choose to go there now over Chilis. However, I was so disappointed with my dinner. I ordered and paid for a top sirloin steak with fries and green beans. The "top sirloin" was smaller than a petite and my plate overall was the size of a lunch portion. I mentioned it to the lady who came around checking on how things were. I said it was so small for dinner and for the price. She said the petite's are small and I said it was the top. I paid $23.69 for that meal. With that said, the flavor saved the day and really the portion was just right. We as Americans are used to huge portions of everything. However, they need to seriously reconsider what their prices are. As much as I loved my food, I can't justify paying that much for what I got. I was scrolling through the pictures and came across a petite sirloin dinner and my steak was even smaller than that. I did mention it to both the server and the manager but neither seemed very concerned. I did tip 20% so I didn't short anyone; the server was great. For there to be a $5 difference between the petite and the top is ridiculous if the top is smaller!! I know I keep complaining, but hopefully what I was given was just a mistake and not the norm. Had the food matched the price, I would give 5 stars.
(3)
Barry S.
Well-balanced menu but pricey. Expect to pay a minimum of $16 per person before tax and only water to drink. Good service, clean establishment and food is good. Ruby Tuesday's is well-known for its salad bar but it's not worth an extra $6.50 on top of the entree price. If you can't pass on the salad bar, get a combo that includes it for the best deal.
(3)
808Mae 8.
Excellent service! Server and everyone was smiling, friendly and even stepped out of the way to on-coming people - i was impressed! Food was good but its the Service that made me like this place ... Bathroom was clean and tidy too!
(4)
Krysten I.
Ehhhh American food is not really my favorite. Parking is plentiful and this ruby Tuesdays is located conveniently in the little moanalua shopping center. Personally, I'd rather hit up Panda Express or even McDonald's. The salad bar is ok, I like the different options like sunflowers seeds, beets, broccoli salad, boiled egg, etc. I don't like the dressings options. You'd think with all the good salad options, they'd have yummy dressings, but you get a variety of the usuals: ranch, thousand island, blue cheese and balsamic. It's also $15 for salad.... They have burgers, ribs, etc. but it's just blahhhh. Service was decent, but nothing exceptional. The clientele here is mostly military, loud and military guys on dates with their soon to be military wife girlfriends. Hehhhhh I probably won't be back. Sorry American food, I much rather prefer asian, hawaiian fusion :)
(3)
Mimoza M.
This is a very basic dinning experience and my salmon dish was overcooked ....I would only suggest this place for a quick lunch on the go and maybe salad , but certainly it's not a fancy dining experience . The place is also full with military people who tend to be quite noisy sometimes and you should NOT take your date here for a romantic chat . Far from classy by all means
(2)
Rena G.
Our family of four dined here a few months ago and sadly, my husband and I decided that it was going to be our last visit. Everything was going fine until we received our food. My meal was severely overcooked. The broccoli was mushy and the zuccini were soggy from absorbing a ton of grease during the cooking process. The seafood trio: lobster, shrimp and crab cake was overly salty and very dry and rubbery. Not to mention my crab cake was flat as hell! As for my husband's meal, his steak was ordered medium rare, but the meat was practically still moo-ing on the plate when it was served! He sent it back, however, the re-fire was mistakenly delivered to the wrong table beside us, which we weren't told about until after we complained to our waitress about the very long wait. Unfortunately, the kids and I finished our entire meal and my husband still hadn't received his steak! He called the waitress over to cancel his meal and stormed out to cool off outside leaving me and the kids in the restaurant. I asked for the check (also a very long wait in which my husband actually came back in and snapped at me what was taking so long). I explained to him that I had to send the check back because, to my suprise, we were charged for his meal which he never received. After that, I also asked the waitress if we could get some sort of discount because that mishap really ruined our dinner as a family and my husband was still visibly upset. The saving grace for the one star rating was that our waitress was very professional with the whole situation. She gave us a 15 percent discount after removing my husband's meal from the check and was sincere in her apology. What was unfortunate was that the manager should've been the one to come out and apologize for such poor quality and service. I also should not have been the one to initiate some sort of compensation for such an awful dining experience.
(1)
Wes J.
Lets see....... Started off with some true potential. We arrived and were promptly seated and greeted by our waiter, who was perfect throughout our meal. He was attentive, personable and knowledgeable. I had the pretzel jalapeno burger.... Mmmmm.... This was one well constructed tasty burger, no complaints. I had the onion rings as a side, they on the other hand were not so good. Only received 8 small, waaaaaay over deep fried pieces. Had the consistency of jerky. My wife had the fish tacos that were, all in all, a little bland. She had added the salad bar to her meal so with some sides from there she was able to give her tacos some flavor. I kept seeing something out of the corner of my eye, couldn't figure it out. Not until I sat and stared at the salad bar. When I finally clued into what was happening I saw water dripping from the underside of the sneeze guard/lighted hood area. GROSS!!!! All the condensation was building up on the dirty surface and raining down into the food. I told our waiter and the his response was "that's gross". He did go tell the salad bar attendant who quickly came to dry the underside. Unfortunately the condensation beat him back because is was dripping again within 15 minutes. Was this experience good enough to return? Nope.
(3)
Joyce L.
This Ruby Tuesday is located in Moanalua Shopping Center facing the mountain side. So if you're on Valkenburgh Street, you can't see the restaurant. Yes, I ended up getting lost. Friends and I ordered 4 appetizer samplers and baby back ribs. They were both good. I especially like the baby back ribs. It wasn't drenched in bbq sauce. They put just enough sauce and it was soft and tasty. It came with French fries and real onion rings. Our male server was awesome with service. The restaurant was packed but our server make sure that we were taken care of. If you want to watch sports, they have many TVs. It's a good hangout place. Parking is also plentiful too. They take reservation is your party is more than 10.
(3)
Christopher D.
Similar to it's mainland counterparts, but much more expensive. My go to at this chain restaurant is the salad bar. It's a healthy option as long as you stick to the healthy options. Salad becomes pointless if you're covering it in cream, fat, cheese, bread, bacon, etc. You can easily end up with a 1200 calorie salad if you don't watch what your adding to your greens. That's more than half of the recommended daily allowance for just a salad! I was just in Florida and stopped in for a lunch on a weekday and paid $7.99 for the same thing that here costs $14.69. The service is OK, not anything special. Restaurant and restrooms are clean and well maintained.
(3)
Samantha K.
I've been here 3 times and each time my server only comes to the table if I ask. They have very high prices for ruby Tuesday like really? 7$ for a kids Mac n cheese? Or grilled cheese ? That better be made of gold! And I went to order on happy hour and all they had was one of their 6 items available! Then the queso was terrible so I told them it tastes like freezer burned fake cheese and had spinach in it and very spicy not much flavor so she asks if I want to sub something out and offers shrimp fondue not the best and she said she was taking it off my bill and then it was on my bill we spent 1:45 min that's how slow service is a-freaking-loha not coming back here ever again
(1)
Janice S.
We went there for dinner. Jeff ordered the loco moco, and it was yummy. The burger patty was large and juicy. I ordered the fish tacos along with the salad bar. The fish tacos were delish. I love cilantro, and you can definitely taste it! Yummy. I drank the red apple ale. Bleh. It tasted like ginger ale and it had virtually no alcohol.
(4)
Angela R.
Yay! This place gets an upgrade in stars!!! Today my family and I went to Ruby Tuesday's to watch Football and we had a great waitress, Sophia! She was super cute and super attentive. We got the salad bar and a chicken sandwich. The salad bar well... was just a generic salad bar. But, it was busy this morning and it always looked maintained when I went for a trip back. The sandwich was basic. It had avocado and bacon. The bun was too thick so we ate it open-faced. The chicken breast has no flavor but the toppings made it taste decent. The sandwich came with a choice of a side. We chose French fries. Sophia shared that we could get "refills" on fries. Didn't even know about that! My Natalie got her fill of fries and was happy so I was a happy mama too! We pretty much camped because we were there to watch football. We never felt rushed or ignored the almost 4 hours we were there.
(3)
Paige S.
I really dont like ending up at chain restaurants, but sometimes, your friends like them and you have no choice. Food at all chain restaurants for me tastes just the same as boxed food-- bland or over salted, filled with fillers and just not real food. So flat out the food gets 1 star. Husband and I got a burger and it was not bad, 2/5 stars, and it was a decent size and had maybe 5 onion rings as the side....idk why they hold back on the onion rings. My husband ordered from their new cocktail menu and the pictures were SO deceiving! The waitress said it was a decent size tall glass, so we expected a tall glass. NOPE, it was half the size of what we expected and full of ice vs drink. UGH. Service & Cleanliness is where most of these places can redeem themselves and some stars but heres how that went... Service at this spot is HORRIBLE. It was packed as usual and the host seemed like he was having a hard life trying to seat everyone. Once we were seated no one helped us for a good 30 minutes. The waitresses just kept walking by until my husband flat out pulled someone aside to assist us, and even she could not help us since she was technically not our waitress for our table. Once our waitress did get to our table she was no help, hated life and was so rude. My husband was so put off by her attitude and even tried to make her laugh but she was a tough cookie to crack. Food came out slow and she did not fill our waters or check up on us after she delivered food. Asked for the check and that also took about half an hour...no, i'm not exaggerating. This particular restaurant is NOT clean. Tables were dirty, cleaned with dirty table cloths, crumbs/food all over the floor and chairs were dirty too. Not to mention, our silverware, also looked dirty. Gross.
(1)
Gayle N.
This place definitely needs SOME SERIOUS IMPROVEMENT. I've eaten here before but when seated, our menus were ripped and in desperate, almost screaming need of replacement. Common now, where's your Manager that overlooks these matters? Salad bar looked skimpy, not full like the Ala Moana one used to, messy and so unappetizing.. Tender chicken nuggets for my granddaughter and me to share with fries which was served piping hot but with no bar b que sauce but a mustard based one. I'd like to see some improvement at this store, in fact some of the Ruby Tuesday's could use a big MAKEOVER.
(3)
Beau T.
We arrived and we were greeted then seated directly. Both of us are handicaped I have a hearing service dog very small (12 lbs mini schnauzer) and my friend had a stroke with paralysis to one side. Problem was when you have a handicapped person in the party you don't take them to the back of the restaurant like your trying to hide them. We ordered an appetizer the nachos it was warm. Food was not hot when we got it. I think the kitchen must move faster than the servers. Our server was very nice and polite. Over all this place needs to pay more attention to food quality. I do not think I will be back to this location again.
(2)
Dave J.
Tried them a few times and wasnt impressed. last two times was just the worst.. Waitress was slow, food was cold, and no refills on the water. Waitress took our order then the next time i saw her was when she dropped off the bill.. she wasn't rude or anything just seem to be overwhelmed.. all the other tables were served and paid before our food even arrived. On the plus side the salad bar was good. I'd only recommend if your eating the salad bar.
(3)
Kara S.
THE WORST EXPERIENCE I HAVE HAD AT ANY PLACE OF BUSINESS. Came here today, New Year's Day at 6:30 and they weren't too busy yet. There were so many things that went wrong so I'll just list everyone one of them for you: -waited 30 minutes for a table when the waitress said it would only take 5 (they're were a million empty tables just waiting to be cleaned btw) -requested for a booth but instead got a tiny table next to the bar with people screaming at the tv screen - waited for another 20 minutes just for our server to take our order - ordered: chicken Alfredo and a full stack of ribs. Then the waitress came back and said they were all out of chicken so I had to order something else. - waited another 5 minutes for our server to take my order AGAIN but instead she came back with bad news... THEY WERE ALL OUT OF RIBS WTF. Seriously how can a restaurant be all out of CHICKEN AND STEAK. Half of the whole menu has those two ingredients so what are people suppose to eat then? And why didn't they tell us that they were out of half of their menu instead of keeping us waiting for almost an hour. In the end we decided to leave since they didn't have any of the dishes we want. But what pissed me off the most is that when we were walking out I saw almost ever table eating ribs and dishes with chicken. I don't know if they were lying because they didn't want to serve us or if they were just having an off night. Nonetheless I will never be back.
(1)
Winlove M.
I had my wife order this for me just awhile ago Spicy Jalapeño Pretzel Cheeseburger with fries and IT WAS SO SALTY!!!!!! We ate there a few times and this was the first time that food was so BAD. It seemed like someone was pissed off and poured the whole salt onto the burger and fries. Even my dog didn't want to eat the damn burger and fries that's how bad it was!
(1)
Robert S.
Went here on a Wednesday evening. Sat at the bar towards the kitchen but instead of a pleasant smell the bar area smelled like vomit. Reminded me of a dive bar and not a Ruby Tuesday!
(1)
Chris V.
Why I give this Ruby Tuesday's 2 stars; what would you expect at a Ruby Tuesday's? On a five point scale, two is the highest possible score it can get. That being said, this is one of the better, if not best (it hurts to say that) Ruby Tuesday's I have tried. Not that I would ever eat here under my own free will, its a convenient work luncheon place, not my choice OK? The general theme between food, staff and decorum is that of low standards crossed with lack of good taste.
(2)
Sheri W.
Ribs tender and moist steak cook just the way I ordered it. Margarita a lot to be desired I didn't finish it.
(4)
Kelly M.
Can I give this less than one star? Our order was not only incorrect, but what food we did receive was overcooked and bland, bordering on inedible. We will definitely not be eating here again.
(1)
Nihi N.
We came here for our company Christmas party. I guess I assumed it would be a little More private because we had reserved the lanai area beforehand, but none the less it was fine. I really think they are understaffed. Our poor waitress was dealing with several other patrons to serve. Leaving us and others waiting for our meals and refills and to clear the table. I would Assume with a big chain like Ruby Tuesday there would be a little more other transitions and staffing. Maybe it was an off night, I don't know. My meal was OK. I usually order the same thing, but for some reason it shrunk. The ate was bigger, but the food was smaller. Overall. Disappointed.
(2)
Ray S.
5Stars goes to our favorite waiter; Bill. Always polite, professional, and prompt. We always ask to sit in Bill's section. Thanks again Bill!
(5)
Shana V.
I wanted to like this. I mean, the restaurant is a big box chain, but it's close to home, breakfast, that I didn't have to cook. It looked promising as we walked in. We were greeted and seated instantly. The hostess asked if we wanted coffee, I said yes, dad said no, he'd like tea. Then we waited. Our server came by after a few minutes, saying "Oh, I thought she brought you drinks". She then asked if we were ready to order, we were and she was off. We quickly got our coffee and tea, then the wait began. We waited about 30 minutes, I asked for a glass of water in this time, for our food to arrive, both steak and eggs, both steaks were over cooked (we ordered medium, we got well done and medium well). I ordered tomatoes insteak of hash browns, but hash browns are what I got. My dad got the servers attention, who had a fresh glass of water in her hand. He told her about the tomatoes, she left to correct it, but forgot to leave my water. Dad cut into his very well done steak and when she returned with my tomatoes he asked about my water and asked to have the steak redone. While we waited for his steak, the manager came over to apologize, we again asked for water. He brought the water and then shortly after brought dad's steak (more medium well, but we weren't gonna wait any more). We ate a little, then asked for containers to take the food home. He got the check, she ran the card, brought it back for him to sign, but forgot the take out containers and a pen. After about 10 minutes, I walked over to a table that had left and had a pen, grabbed the pen, then went to the bar to ask for to go containers. The server was nice, I'm hoping she was just new and that's why she was so forgetful. But the food was meh. That's what we get for trying to be quick and easy about our steak and eggs. Next time I'll stay home and cook it myself. Sorry, Ruby Tuesday's, I won't be coming back.
(2)
Glenn D.
Meh...ribs are ok. Definitely not a rib-house so you're better off ordering from Tony Roma's. Salad bar is decent, but at $6.59 on top of my $25 ribs, I expected more. Best thing I had were the spicy green beans in a spicy batter and wasabi mayo dip.
(3)
Marni T.
I've been to this Ruby Tuesday in the Moanalua Shopping center a couple of times. Its been the same every time. The service here is good, nothing bad to say. The food here is the same, nothing spectacular either. I really like the salad bar, a lot to choose from, lots of different dressings also. My favourite part of the salad bar has to be their croutons LOL. I'm not sure why but it is! Its crunchy, chewy, and it's just so yummy. Their burgers here are also pretty good it's very big and their fries are good also. Overall its a decent place to come when you can't think of where else to go.
(3)
Jenifer V.
Host/ess: 4-5 stars Servers: 2-3 stars Food: 1 star Cleanliness: 2 stars Bar service: 3-4 stars Price: Average ($$) Parking: Ample, open lot Location: Excellent Wait time: 45 min average (I've had anywhere from 20min-1hr) Details: I've eaten at this particular Ruby Tuesday probably 30-40 times over the past few years, never by personal choice. I generally just eat out based on what everyone else wants, as, despite how my review is about to go, I'm really not very picky. Because of its central location on the island, it tends to be the first choice for a lot of people. I've eaten here at various times of day, empty and full house. I've never had to wait for seating and the host/hostess is typically friendly and accommodating. Servers are hit or miss with personality and service. I often have to wait a while just for drinks (water/fountain drinks as well as from the bar). Forget refills. I'm one of those two sips per bite of food people, so I typically require at least one refill and I've never once received a refill or an offer of a refill, I always have to ask, and sometimes remind. The seats are pretty beat up and the menus are just ridiculous. I'm not sure if it's that they've never replaced the menus, but they are in the poorest condition, something I wouldn't expect from such a large chain. To be fair, other Ruby Tuesday restaurants I've been to have the same quality menu. Sticky, worn down, falling apart. I've also on occasion had dirty silverware. The food will be my largest complaint. I listed average wait time as 45 minutes, but as I said, I've waited anywhere from 20min-1hr., and if you order appetizers it's possible they may come at the same time as your meal. The quality of food is pretty poor. My boyfriend is from the mainland and really likes their steaks but out here they're usually not cooked to his specification and they tend to be oddly shaped and flat, lacking in good steak color. The food never seems to be consistent if you are like me and tend to order the same thing. Generally over or under-cooked and either bland or over-seasoned. My last visit will most likely truly be my last visit as my favorite food was just sad. They gave me very old broccoli. The ends were brown from age and the broccoli itself was limp, rubbery and off-color. It's unfortunate because it's a very good location to meet up with a group of friends/family from around the island, but it's just not worth it.
(1)
Michelle T.
For my first time here, shocked and disappointed. the wait time for a waitress to stop and take our drink order took long enough. the time for the drinks to come took even longer. We had questions about the menu and it seemed as if the waitress' answer was obvious and broad. We ordered the New Orleans Seafood, Ribeye AND Kids meal(cheese sticks and broccoli.) New Orleans Seafood: Zucchini was grilled and slight seasoning. Fish and shrimp over seasoned, overcooked and drowned in sauce. sweet potato fries came out soggy and cold. Ribeye: Zucchini again cooked well. Ribeye came out rare, rare, rare. Bloody and still soft as if not even heated to the middle. (Mind you we ordered medium.) Loaded baked potato, maybe one ounce of sour cream, cold shredded cheese and a dash of bacon bits. Potato was still hard, undercooked and lack of seasoning. Kids meal: cheese sticks are definitely from the freezer and came out cold. The accompanying sauce seemed to be their homemade watered down version of marinara sauce. Brocolli came out green and tender, no sauce or seasoning. Dessert with the meal, was a sad version of a chocolate chip cookie about an inch and half big. For the price, even the kids were expecting a delicious, appealing dessert. The food took so long one of my kids ended up falling asleep and didn't even eat. the waitress needs so training and try not to make it so obvious to be nice and attentive towards the end of the meal where tip is left. my pictures do no justice as to the experience we had and unfortunately we will not be back to even redeem ourselves.
(1)
David H.
Do I have to give it 1 star? Service - lousy. Took forever to place a meal order at the bar. The bartender was too busy chatting with her guy friend. Never did ask how the steak was and then tried billing me for a lobster meal. Food quality - meh. Beware, medium to them is well done. Mashed potatoes were clearly from a box, and a very cheap one at that. Kind of reminded me of potatoes from elementary school. Atmosphere - ok, I get it, I was at the bar and this isn't exactly Ruth's Chris but really...one dude across the bar talking so loud I could hear the entire conversation. And yes he was sober. And then the guy halfway around the bar had a very limited vocabulary limited to 5 or 6 single syllable words to include the f-bomb (pretty sure he used it in every sentence). If this place is your only choice, starve.
(1)
George L.
Well this got off to a bad start. Checked in and was given a pager to inform us when a table for 2 opened up. The hostess said it would be about 15 minutes. 45 minutes later we noticed people who arrived after us were being seated. Went in and the hostess said she call out our name. I asked what the purpose of the pager was if they weren't going to use it. Long story short she disappeared and we were seated by someone else, with no apology. Our server, Bill, was awesome. Made fresh coffee and kept the cup full and the French Fries refills coming. The food was typical for this type of restaurant. I'm giving 2 stars because Bill was the superstar
(2)
Paul R.
Here is an article I wrote about my vacation to Honolulu, Hawaii. My wife Deanna Jaxine Stinson and I, made many stops to eat. Here is the article: forums.jazmaonline.com/t… I will let you know right now, looking at the menu, everything is way too expensive. We had the salad bar and the salad bar is skimpy compared to a restaurant like Sizzlers. I was disappointed with this place.
(2)
Cindy B.
Gave this place a star for location and another star for the tasty steak and guacamole dip. This location is very convenient for me because I live close by. There's no restaurant style dine in area in Moanalua. So on a Friday night, without having to drive into town, we decided to eat here. When my boyfriend and I walked in, we were seated within minutes. Our unhappy waitress came by about 10 minutes after we were seated. I got the Peach Splasher ($3.99) and my boyfriend got a Heineken Light bottle. It took foreverrrrrr to get our drinks. We finally get our drinks and my waitress said she will be back with a straw. That, took another five minutes. The Peach Splasher tasted like straight up orange juice with little tiny diced peaches inside. Was not what I was expecting. We ordered the Guacamole Dip ($12.49) for appetizer, and for entree I had the Peppercorn Mushroom Sirloin ($24.99) and the boyfriend had the Baby back ribs ($24.99) with coconut shrimp (3 pieces for $3.99 extra). Our entree came out BEFORE our appetizer. Our waitress didn't even come by until half way through our entree to ask if everything tasted okay. I told her that we didn't get our guacamole dip yet. She said she'll check up on it. About 15 minutes pass by and my boyfriend said nah we don't need to guacamole dip already. And I agreed. By this point, we were finished with our entree and the waitress STILL didn't come back from checking up on the dip. Finally, the waitress comes back and hands our guacamole dip. Seriously. Who eats their appetizer after their main course. And the waitress was not apologetic about it. Nor did she even give a smile throughout our meal. I thoroughly enjoyed my steak. It was cooked to how I liked it. It was tender and flavorful. My boyfriend hated his ribs. It was tough and not fall off the bone. The shrimp was so petite and was nothing special. He also ordered the French fries which were not crispy and had no flavor. We both ordered broccoli as one of our sides and I recommend no one to order this. The broccoli was SO over cooked. I think they use frozen broccoli as well. The guacamole was on point. Too bad it came out so late. My boyfriend ordered another Heineken bottle which took the waitress another 10 minutes to get. Ughh... Dinner was a drag. At the end of our meal, the waitress gave us our check and said thank you with a smile. Wow. She can smile. Too late though. When we were leaving the restaurant. No one acknowledged us, even though the staff were standing right at the front desk. The restaurant closes at 10pm. It was around 945 pm when we left. The staff was too busy complaining about having a 15 people party dining in their restaurant at that time. I probably won't go back. Although some of the dishes were good, some weren't. But ultimately, service sucked!!
(2)
Tony S.
Ordered the chicken and broccoli pasta...and got a plastic bag filled with broccoli under a bed of pasta and chicken...yummy?? Not so much.
(1)
Jo Z.
Ok food for the chain. We ordered our burgers medium, came out well done. Had the texas tea which made up for the food. Service was good. Hubs was bit disappointed that beer on taps were out...
(3)
Aly M.
OMG! It has been awhile since we ate at Ruby Tuesday's. The evening started pretty well. Ordered drinks and the Queso dip - it's ok, but not what I expected. Got salad bar and turkey minis and I wasn't even done eating, then.... A child on the table next to ours threw up! It took the wait staff several minutes before any action was taken. No manager in sight apologizing to the surrounding tables. They moved the people from the table to another AWAY from the VERY UNPLEASANT SMELL. Guess what? We were right there! Fortunately for my husband and son their noses were out of commission. NOT MINE! I couldn't finish my food due to the smell! EW! Still no manager... The server kept checking on me cuz even he couldn't stand the smell either! I do believe I would not want to go back to this particular location. 1- No manager 2- nothing done as far apologies 3- EW, the poor guy who cleaned up was not efficient and rather clueless. He put 4 place settings on the chair that was puked on! Ew, ew, ew! 4- I would be afraid to eat there after witnessing the same towel that cleaned up the puke was used to disinfect the table (0_0)(shiver)! So future diners beware! Eat at your own risk!
(1)
Manette M.
Normally the service and food are great, this was a new location we visited at the Moanaloa Shopping center. In the begining the service was off to a good start. We ordered the spinach dip-delicious For an entree I ordered the Teri-garlic rib tips. My niece and mother both wanted chicken strips and fries and all three of us added the salad bar. Chicken and fries came out great but my Rib tips were incredibly dry. as soon as I took a bite, it felt like eating jerky string , not tender and definatly overcooked. I tried with a fork and knife to see if it was just the one rib but in fact all were tough and stringing and very noticably so. I showed the server and she asked if Iwanted a new one but I lost my faith in them so I asked for a menu. The manager came by unsolicited but we let him know. He said, those ribs are bad. And doesn't recommend them. I felt that was unproffesional, as a manager he should be standing behind the food the establishment offers and simply put more of his efforts into quality control. The server eventually took my order for the ahi sandwhich. And when it did eventually come out it was tastey. My mother and niece are slow eaters so I ended up finishing before they did. However while I was boxing my ahi, the server brings the check and takes my mother and nieces food which still had fries and chicken on the plate, my mother is recovery and her voice is very weak so she couldn't yell loud enough to stop her, I got up and ran after the server but she was by an employee only area so while I still had her in my sites I saw the manager and asked if he could stop her from throwing away the food. Minutes later at our table our server came back and said she might be able to have them fry two pieces of chicken but that she said we looked done. This again was rude and they had more than just two peices of chicken left each plus fries, did I mention she also took my nieces salad? The bill came and no one offered compensation and as we left we said to the manager this was a bit rude, Both the Manager and the server Named Ashley P began to laugh at us. Just Unbelievable, worst experience to date at a restaurant. shame on you moanaloa ruby tuesday .
(1)
Christina M.
Had pretty good lunch/dinner here. I had the spicy fish tacos they really good I would definitely get it again. I also had the garden with it and I love salad... I was a little disappointed as there was only one fruit on the bar...grapes. The salad bar seemed a little smaller than I'm used to, but it was still good. My daughter had the macaroni and cheese, she said it was good. My husband had a burger and he enjoyed his food as well. Overall it was a good experience and we enjoyed our food.
(4)
Joshua M.
This is not what we are accustomed to back on the mainland. The host when we walked in looked like she didn't want to be here and was not at all friendly to say the least. I waitress was a little better but not very attentive. She asked once if we needed anything and that was once we were done with our food. The salad bar was skimpy and they weren't busy so one would think it would be well stocked. We won't be coming back here ever. Not to mention they don't give military discounts when they are literally on the Navy's back yard.
(2)
Darrel B.
We came here at New Year's Day. They let us wait for 20-30 mins. When we got seated the server asked for our orders and we werent reeady yet so the server took our drinks orders. When we finally we're ready to order the server blurted out like an afterthought that they ran out of ribs, salmon, chicken and shrimp. So i sat there thinking, what the hell do they want us to order??? Salad and burgers only??? That was just plain cheating. They could have told us earlier. Long before we were seated. Some of us didn't order. Some just ordered fries. I ordered burger because i was hungry. When they came out with ny order, the server said they ran out of ketchup too. Like wow. I felt cheated. Talk abt not being honest with your customers upfront. Don't go to this place if you're expecting to eat ribs, chicken, salmon or shrimp. Bad service.
(1)
Amanda E.
My husband and I went here for lunch today and it was a pleasant experience. We were seated promptly. The menu has a lot of choices. I love their ruby minis and the ribs are so good. Recently I started a low carb diet so I was happy that I found something I could eat. I ordered the chicken Bella which has mushrooms and a creamy white sauce with sides of zucchini and broccoli. The chicken Bella was so yummy. It had so much flavor. My husband ordered chicken Parmesan pasta which he always orders and is never disappointed with.Our server was Mallika. She was always checking on us making sure we were always getting what we needed. We didn't feel ignored. She had a nice bubbly personality. I really liked her service.I've always enjoyed going to Ruby Tuesdays and I will continue to go.
(5)
Meli E.
I love coming to this place. I guess you can call me a regular. I come for different sorts of occasions, whether it be dine in or even just for the bar. My friends and i love this place. They are always good to us. Great service, friendly people,and great food. I understand the wait because it gets pretty busy. The fact that it always gets busy says it all. Definitely a place to always come back to. Our awesome and friendly bartender, Tony Lynn, and waitress, Caprice, chefs Shaun, Shauna definitely gave us a great experience.
(5)
Charity G.
My family and I went to breakfast on Sunday at 8:00 am. Besides the few people that were watching football in the bar area, there was only one other table that was occupied. The waitress greeted us promptly, took our drink orders, and returned in a few minutes to take our food order. The food was good, not problems here, but we could never find our waitress. I had to ask the hostess to find her so that we could get more water; multiple times. My coffee was never refilled (and when you have 4 kids, that caffeine is extremely important first thing in the AM. LOL) When she returned to fill the water, I had asked for her more syrup for my sons pancakes; it literally took her 3 minutes to return with it. Just really BAD customer service. This is not the first time that we have had bad service at this location. It is usually not this bad. I know... You're thinking "well why do you keep going back", well its close to home, the kids can be kids (in the outdoor sitting area), and I have a passport discount card :)
(2)
Mac J.
I thought twice about coming here for dinner. Unfortunately I was invited for a small get together. The service didn't improve. The portions got smaller. My Ruby Minis cost just under $16 and I only got two minis with a handful of fries. I'm very disappointed. I should've ordered the kid's meal which cost less and most likely has more. The 4 way sampler was just as disappointing. The southwest egg rolls practically had no filling. The cheese sticks were hollow. The chicken tenders were over cooked. The buffalo wings were slightly undercooked. The salad bar didn't improve either. It's so bland. Why did I come here for dinner? Because I couldn't say no to my friends. I'd give this place no stars but Yelp doesn't allow it.
(1)
D A.
THINK TWICE ABOUT ORDERING TAKEOUT FROM HERE... THEY MIGHT NOT HAVE IT READY AS PROMISED... I had placed a phone order for a take out dinner. Granted it was a Friday night and it was pretty busy, I was told it would be ready in an hour. I actually gave them over an hour before I showed up. When I got there, the waiter had said that only one dish was ready and didn't know how long it would take for the other dish and side to be done. I offered to wait a little longer. 10min later, the waiter came back and said that my order that I had placed was not going to be ready and handed me the one dish that was. The waiter said to just take it and was very sorry. At least the waiter was apologetic and never asked me to pay for 1/3 of my order, but that's not the point. There is a difference between proper compensation for something you did wrong vs. insulting me and sweeping your mistake under the rug... just saying. My time is worth way more than that sorry excuse for a dinner...
(1)
Bea M.
Not the greatest food. Under seasoned. Service was lacking. I should have just went to chilis.
(2)
Don L.
I love Ruby Tuesday on the east coast so I really wanted this one to be awesome. It's not. Service is meh. I've been here twice with family, once for breakfast and once for dinner. Breakfast was stoopid expensive, even at Hawaii standards. They want $14 and change for an average salad bar! I tried it one last time for lunch because I'm stubborn. Sat at the bar and the server saw me but ignored me for at least 5 minutes because she was having a conversation with a regular or someone she knew. So to sum it up, I've tried breakfast, lunch and dinner here now and there is no way they will get anymore of my money. Close this place down and bring in something with a better menu, better customer service and reasonable prices. Bottom line, walk across the parking lot to Ramen Ya. 10 bucks will leave you stuffed without the crappie service.
(1)
Diane S.
Just had their Spaghetti Squash Marinara and really enjoyed it. I will definitely order it again. It was lighter than regular spaghetti noodles. Now, I hope my other favorite spaghetti places make it too!
(4)
Jessica A.
Worst breakfast ever. They have a small breakfast menu so we thought it would be good simple food. We were wrong. 1. It took the server 10 minutes to stop by and get our drink order. 2. Once she finally came back with the drinks, it took her another 10 minutes to take our food order. *It was not busy! She only had two other tables. We got the meat lovers scramble, breakfast blt, eggs your way and the French toast. 3. The table who came in after us got their food before us. 4. It took over 40 minutes to get our food. How hard is it to cook some eggs and French toast? 5. The French toast and Blt ($7.99) came out and looked good. The meat lovers scramble was a child's portion. The side of hash browns with it was bigger than the scramble itself. ($10.99) The eggs your way came out with rubbery, really greasy bacon and no biscuits. ($8.99) When i asked for the biscuits, the server came back with two tiny, rock hard, lumps. No way would I call those biscuits. 6. I asked for the manager to come to our table and when he did, he was very unprofessional. The first thing he said was "yes?". When I told him that the food took almost an hour to come out, he just shrugged his shoulders. He did ask if everything else was alright and I told him yes. I knew it wouldn't matter if I complained about anything else because he wouldn't care. My friends and I will never come back here for breakfast. I should have just gone next door to Koa Pancake house. Not sure if I will come back here for lunch or dinner either. What a waste of $40.
(1)
Sara H.
Went there with a friend. The waitress wasn't very nice to begin with. I was super friendly with her in case maybe she was having a bad day. But it didn't get any better. No matter how nice I was, she was rude back. I ordered the chicken parm pasta that I used to get a long time ago that I loved. The pasta was fine, but the chicken tasted like they had cooked it, froze it, then defrosted it and served it to me. It was disgusting. It was chewy and nasty! It made me think of a time I had went a few months back when I ordered the spinach dip. It was still cold inside. Like they just freeze the food then warm it up. Yuck! Not to mention it's extremely over priced for terrible food. I had my dinner and two drinks and it was almost $40! Very disappointed. Will not be returning
(1)
Kate T.
I originally gave this place five stars because it was AWESOME! But that was three years ago. I guess things have changed and service definitely has changed! I've been here many times since my first review and each time I've gone had decent service and I would have rated this place with 3 stars. But the last time I went definitely changed my opinion of this place. I was very disappointed with the service here. I came here with a group of friends on veteran's day. And everyone in my group except for me was a veteran. So you think they would give you good service? Show them their appreciation for their service to our country? Nope! I ended up coming about 20 minutes after my friends and all they had was water. They had ordered drinks and had not received them yet. When I sat down I ordered a 20oz blue moon draft and a garden bar with ruby minis with snap peas. Pretty simple order right? It took them 20 minutes to pour my beer draft. I had to ask 3 people 5 times where my beer was. By the time my beer came my friends finally got their drinks. This is 50 minutes later. But guess what? It took them 50 minutes to tell us they ran out of Coors Light on draft and Jack. Really? How can you run out of Jack? You are a bar!!! After we were told that they ran out of jack the waitress brought out a short jack and coke. My friend had ordered a double. So it was sent back and she got a double. But we were very confused and asked the waitress what it was because they had run out of jack. We ended up tasting it and the bartender tried to pass off Jim Beam and Coke for Jack. When we tried it, it was absolutely horrible. So in the end my friend had to settle for a maker's and coke and my other friend had to settle for a Bloody Mary. After all of us had our drinks my friends started eating and my food was finally brought out. But they brought me the wrong order and took back the entire meal. By this time the manager was apologizing for everything and offered to comp our drinks and desserts. He also brought my friends some interesting shots, pineapple and patron. When I asked him how he knew about this shot. He told us about how he used to work in a bar and while he worked there during his shift he would finish half a bottle of tequila and after his shift was done he was kill the rest of the bottle. So he admitted that he drank on the job and was an alcoholic. By the end of the meal I was ready to go. This meal was ridiculous! Getting the food wrong happens. It's not a big deal. But when it takes 50 minutes to tell a table that you're out of a certain alcohol and then you try to pass off Jim for Jack, that is unacceptable. I will only be back here for work events.
(1)
Britni B.
Food isn't that good and prices are too high. If you are expecting the same Ruby Tuesday from the mainland, you will be highly disappointed like we were.
(2)
Andy A.
Classic cheese burger pretty good and thy followed my well done request. French fries are great. I would ask for less mayonnaise. Seems a bit vet the top but the cheese is delicious. Portion size is pretty good top.
(4)
Geno P.
We ate breakfast here twice in the past week and were very satisfied each time. I don't understand why Ruby doesn't promote the breakfast more because the menu (unlike its regular menu) is more varied and tasty. In fact I would rather eat breakfast here in this calm and peaceful restaurant than go around the corner to Koa. My only complaint is the Acai bowl was in a frikkin' glass. It makes me wonder what else is going on here. Nonetheless, I had the big breakfast and one of the scramblers and I was happy with each. And surprisingly the coffee was good and in a large mug, which is always welcomed. If this place is to turn around its reputation, it needs to start with breakfast. People need to know there's a good option here beyond Ruby's mediocre American dinner faire.
(3)
Steven K.
I go to this particular one a lot. It is usually good, both the food and service is A-OK. Today however, the service was awful. They sat us, forgot about us, came and apologized, took forever to bring our drinks, apologized, took our food order, took for ever to bring our food, didn't bring the requested condiments, didn't refill the soda glasses. Just horrible. Just to add fuel to the fire, we told the server that one of our party had a flight to catch.
(1)
Lima Z.
We will never come here as long as there ar other local restaurants in the state of Hawaii. The service was terrible she forgot something almost everytime she asked us what we needed. She barely came around. Chicken avocado bacon sandwich was dry and one friend had half an avocado on it. We sat under a dirty vent that had huge dust balls hamging from it. Im so over this place should have went local next door. Wont be back not by choice at least.
(1)
Lloyd C.
Went to 1 at Orlando airport. Food no big deal and drinks way overpriced. Real disappointed.
(1)
Arlene A.
Ok so it's Ruby Tuesday. Not Ala Wongs!! Ala Moana and Moanalua locations have really nice service. Maybe a little slow here or there but if you're nice, that's ok in my book. The three things I love about this place: 1) They're hamburgers. All of them! I'll also,throw in their crap cake sand which. By the way is my sons FAVORITE dish and orders it all the time. 2) They actually have spaghetti squash! Yes, with butter, with marinara if requested or just plain. My toddler loves it. 3) Family friendly... Nuff said. Oh! One more thing! Try those garlic chicken wings! So good!
(4)
Karolyne G.
Had a Retailmenot coupon for BOGO 50% off. Coupon said valid in all U.S. locations but Hawaii is not part of the U.S. We walked out and came to Cattle Company because they honor the coupon for the Campfire Feast, but it is $45 compared to $41 on the mainland. Better deal!
(1)
Andrea A.
We were very happy with our food and the service was great not too much checking in on us which was good
(4)
Christina B.
Wow is all I can say. Waitress "Pam" is the number one reason why I will NOT be returning! She didn't listen to our order - brought us something completely wrong!!!! I had to ask each and every time (whenever I could flag her down) just for a drink refill. Had to ask for napkins!!! Waited a ridiculously long time just to ask for our check! We will not be returning!
(1)
Victoria C.
Mmmm.... this place is okay. The people are really friendly and are good servers... the price is kinda high for their quality of food... it's okay
(2)
Tamara L.
We got there about 30 min before close. People were nice. The salad bar was nothing to write home about on top of the fact it was an additional $7 to your meal so I did not get that. The food was mediocre at best I don't think I'll return.
(1)
Regina T.
Not sure why the low rating, I've been here a couple times with my family and even by myself and the service as well the food have been good.
(4)
Anita C.
We went to this Ruby's because we had gone to Target and we were starving and in the area. I suggested Ruby's because I knew there's a few choices off the menu for our Paleo lifestyle. I ordered the salmon with asparagus and grilled zucchini and my bf ordered the steak and lobster with mashed potatoes and broccoli. It took a little while for our food to come out, mind you we were there around 4pm and there weren't many tables. My food was good but my bf's steak was overcooked, his lobster looked super sad (limp) and he said it was cold. He said the rest of his plate was also cold but he didn't tell me until after we paid and had left already. He said he was just too hungry to wait for another plate. The poor thing :( The service was awkward, it seemed like everyone just got done with training or something. They were very polite but I felt like I was in the twilight zone or something. I prefer the Ala Moana location to this one.
(2)
Lei N.
It was a last minute decision coming here. My friends' a bartender and I decided to finally visit her. Found a parking stall a bit further from the restaurant. Once inside, I asked the host to sit at my friend's bar. Most of the seats were already taken and we sat on the right side. We got handed the menu and had drinks. Since she knows what I like she just started making drinks she thought I would enjoy. Oh the good thing of having a friend as a bartender and not needing to know what I should try! She knows how to mix her drinks--according to my friend--and he fell in love. What were they? I don't know, they were good! We ordered food too since we were somewhat hungry. The first thing we ordered was the artichoke dip. That was yummy, though some chips broke as I tried to scoop them up. We also ordered the sampler. I enjoyed the chicken (wings and tender). Other than that, the cheese sticks were alright and the lumpia looking thing was too spicy for my taste. OH and if you want to try my friend's drinks, her name's Gail and she works on Thursdays. She's really friendly too :p
(4)
Cheryl I.
I loved Ruby Tuesday's up until I came with some friends to celebrate a birthday. Usually it's always gets packed but we were lucky and were seated in no time that's what the two stars are for. Anyways the waiter came with our drinks and i had the caramel apple martini well it would've looked yummy if the glass was clean. I asked for another glass which took forever to come back but besides all of that martini was ok. The food comes I go to grab the folk and there's still food in between the folk......I was like wth!!! Good thing I caught that. It was gross I showed the waiter and she herself was grossed out so she brought me back a new washed folk. Overall the food was alright. I probably won't be coming back for awhile.
(2)
Rachel S.
I will NEVER return here! Service is below average. Food took forever and the waitress we had never refilled our drinks automatically. She never even came up to check on us. We had to flag her down if we needed anything. The manager was just standing there staring at everyone. That is super rude by the way. You don't need to stare down your customers while they are trying to enjoy their meals. Like who does that and why? It made my friends and I uncomfortable. And here's the worst part of all... I found what looked like a pubic hair in my food. It was cooked into my burger like it was sticking out of the meat. NASTY! They offered to bring me a new one. Are you out of your mind?! The last thing I want is another burger made by the same cooks who made the first one! I was left paranoid all night wondering if there was more hair in the food I had already eaten. I will never return again. The food is just average. The service is below average. Their hygiene is horrible. Prices are high. Ice cream is full of little pieces of ice like they're not storing it at the right temperature. Their salad bar is the best thing they have to offer.
My children have almost finished their lunch already. They look like they're really enjoying it. I'm so hungry. My wife and I have yet to see our lunch even after asking our waitress where our meal is. Oh mine finally came. Looks awesome! My wife is hungry still tho. Ok so both mine and my wife's burgers were raw. Not rare because that's what I ordered, they were freakin raw. I suppose they forgot our order and once I asked, they rushed our order. End result, neither of us ate anything. We only drank beers on empty stomachs. Will not return
(1)
Roxy W.
Location: Great location in a small shopping center near military bases, the airport, the NEX and the commissary. Ambiance: In my opinion, it has the feel of a bar yet it's your typical "American" restaurant. There is indoor and outdoor seating. The outdoor seating is rather large. Kid Friendly: This restaurant is kid friendly. They give out two crayons and a menu for them to color. We didn't order anything from the kids menu but from what I saw it was your typical kid meals and they were priced well. Food: Most people come here for their salad bar. The salad bar ONLY is around $14. Pricey if you ask me for just salad. An extra dollar or two gives you either soup, mini cheeseburgers or quesadilla. I recommend that deal if you really want the salad bar. My husband tried their pretzel burger and absolutely fell in love. The burger was pretty tasty and it came with fries. The pretzel burger cost $13. He wanted to add on a salad bar to his meal but for an extra $7 I didn't think it was worth it so he shared some salad with me. Overall, this restaurant is worth going to if you want American food. You know a good ol' gourmet cheeseburger and fries (which is what my husband wanted) or a decent fresh salad bar.
(3)
Lorilynn L.
I love RT, the salad bar is great, the best croutons ever!! Also I enjoy the turkey burgers and pretzel buns, great place for groups.
(4)
Kristen S.
My family likes to come here often, the food is always great! Our services is always good too, just a few times we had service that wasn't up to the standards were used to. I love the rye croutons and turkey burgers!
(5)
Adrienne B.
I'm not normally a huge fan of Ruby Tuesdays, but there's something that can be said about good service at even a so so place that makes an experience top notch and that's where my fourth star is coming in. We had lunch here a few weeks ago, and were seated immediately and greeted immediately by our server who was honestly the most pleasant and friendly server I can remember having in some time. The table near us was finishing up a late breakfast with their young son in tow and she was interacting with their son as well as the couple and it was clear that talking to people was something she enjoyed about her job....not just something she "had to do." When we finally decided on what to order both my husband and I not so shockingly wanted to make changes to the side dishes and she was more than accommodating and even advised us that changing things up is not a problem and that the side dishes advertised on the menu is just a suggestion. Our food came out quickly, and our waters remained full throughout the meal and she checked on us several times to make sure we didn't need anything. The food itself was also quite good. We both got something on the healthier side of the menu, with my husband getting the BBQ chicken and I got the chicken with mushrooms. I don't remember what sides my husband ordered but I had the zucchini and the mashed cauliflower both which were really tasty. We both left satisfied and happy not to have eaten over 1,900 calories for lunch after just have spending an hour plus working out. Although we hardly eat at places like Ruby Tuesdays, the next time the mood strikes we will not hesitate to go back.
(4)
Joy Celeste P.
How much is overhead here? I would think they're paying their staff and the cost of this location so high considering the price of the food. Here's the sad part, I wanted to eat here, and then all my high hopes just went down the toilet along with the very bad quality of food I had forced myself to chew. Here's all the reasons why you should consider going elsewhere: 1. Uncleanliness - the booth we sat on smelled of feet (yes feet like the locker room athletes foot sweating...well you get the picture) along with mosquito infestations I must've killed 4 of them while eating. 2. Service - The service isn't terrible, it's just mediocre. Mediocre because our waitress actually just arrived and the hostess just sort of let us wait and had to figure what to do next. After getting seated there was no interactions of letting us know the specials or even try to upsell something & after she brought our food no inquiring if we needed any condiments, extra napkins etc ...maybe she's new, maybe she's just starting her day, I dunno, I just know it was mediocre. 3. FOOD - here's where it becomes epic...why don't they just give us the frozen dinners and tell us to microwave it? It's hard to not be true about all this but once again I wanted to eat here and I had high hopes for it, I just feel bad for dragging my husband here since he didnt want me to eat here on my birthday. Yes, another disappointment, it was my birthday and I had to spend it here.
(1)
Nat N.
Ruby Tuesdays is your typical American causal-dining chain restaurant - big on portions, not so big on quality and taste. I was originally going to give them 2 stars because the food was meh, but I decided to give them 3 stars because the service was quick and accurate. I'd say it's been about a year since my last visit to RT, I was a little disappointed that they've changed the menu up a bit. Before I could order the mini burger sliders by itself, or with a salad bar for only $1 more. Now, you can only get the sliders as a combo with the salad bar, it's a whopping $14.99, and the sliders don't come with a fried onion ring in the sliders, like before. Since I didn't want to eat both an entree/burger and the salad bar, I just opted for the Ruby Classic burger for $9.99. The burger had no flavor, and it was dry. The fries were luke warm and soggy. My dining mates' food also looked just ok, nothing spectacular deserving of a shout out. The only thing worth mentioning about our experience was that our orders came out fast and we were in and out in less than an hour which is why we went there - we had to eat and run.
(3)
Jameson S.
The food here is always good. The servers are always very friendly. My only issue with this location is that every time I eat here with my family we order off the kids menu for my son. The kids menu comes with a drink and dessert. For some reason every server I have had has never offered the drink or the dessert. I have to say "Doesn't his meal come with a drink?" or "Doesn't his meal come with a dessert?" Customer service could be improved with a simple "His meal comes with a drink. What kind of drink would you like?" or "His meal comes with a dessert. Shall I bring that out now?". Something. I shouldn't have to ask for something that I'm paying for.
(3)
Mary D.
Ate an early dinner there yesterday with my son. We got there at about 4:30. It was not very busy so we were seated right away after we waited a few minutes up front. The hostess was missing from her station. Upon being seated, we were greeted promptly by our server, Davis. He was very informative, HONEST, and his suggestions were spot on. My son had the 1/2 rack of ribs with rice and green beans. I had one of their specials. It was a 8 oz. sirloin tip stacked on mashed potatoes and gravy with a very small side of broccoli. I also added on the endless salad bar. They have larger portions on the menu but we weren't that hungry. The salad bar was very good. The veggies were fresh and crunchy. The pasta and potato salad was tasty. The only thing I noticed were the tomatoes looked like they might have froze. They looked watery like it was frozen and then thawed out. Maybe the bar temp was too cold? Other than that, the salad selections were good. All of our food came out promptly. The dishes were nice and hot and very DELICIOUS. I was craving steak and this meal seriously hit the spot. The ribs were VERY good too with the mango glaze. They have 4 glazing options to the ribs. Davis was kind enough to let us taste the spicy/sweet and original bbq. The 4th option is a dry rub. Of the sauces we rated them in this order: 1 mango, 2 spicy and sweet, and 3 original. The ribs were fall of the bone and suck your fingers ono. The green beans were thin and a little overcooked but still very yummy. My sirloin tip meal (medium) was so good I pulled a Harry Met Sally with every bite. (MMMM MMMMMM AW MAH GOD MMMMMMMMMMM). Davis was attentive and our drinks were refilled promptly. He even brought my beers pretty quickly. And if you're a beer drinker, you understand what I mean. To have to wait forever for that follow up beer is a party foul. We had room for dessert. We got the blondie brownie with ice cream. This was super yum and a perfect ending for our meal. The entire meal was about $64 for the two of us. We were satisfied and happy. The meal sizes were perfect. If you're STARVING, then get a full rack or order a bigger steak. P.S. I added the pics of our meal.
(4)
Susan C.
Came here for the mango mojitos & some food with the hubby. The mango mojitos which I used to love are now disgusting. He ordered the portobello mushroom burger and was first disappointed that the burger did not consist of a portobello cap. Then, as he ate his burger he realized that the burger was completely RAW in the center! They apologized, but nothing was done to correct this issue. I hate that I have to give them one star because they don't deserve it. We will not be back; they lost our business.
(1)
Alice N.
Had lunch with a good friend at the last minute before I had got get to work at the Airport. Ordered a Turkey avocado bacon burger and fries with a iced tea. The tea was really bitter so we asked for lemons, the lady brought us a whole plate! Awesome fast service and very friendly. They have a mother's day drawing and she gave us entry forms to enter, cool I hope to win the $200 voucher. Food came fairly fast as it was really crowded in there. Yummy burger I really enjoyed.
(4)
Kenson K.
It's a chain diner food. I didn't have high expectations. I had the chicken salad. It was good. Nothing out of the ordinary. Reasonably priced and good service.
(3)
Ron H.
My wife wanted to get some drinks and suggested Chili's, I then countered with Ruby Tuesday and raised with their salad bar and got the win. Can't beat an unlimited salad bar. We got their and it was packed, but the wait to be seated was only a min, I think we were lucky. The wait for our server to come to our table was much longer than the wait to be seated. I was temped to head to the salad bar but didn't want to be rude. Our server finally came and got our drink orders. You could tell he was swamped and in a hole but he stayed cool and made every effort to improve our experience. He seemed inexperienced but put a lot of effort into his job. One of the reasons for the 4 stars was because of my wife's drink. She ordered a mango mohito. It looked great, came with sugar cane stir and chunks of mango, but just tasted bad, like it was missing something, I thought it was mint. I guess we could have changed it but we were to lazy to ask. In the end we came for the salad bar and focused our attention on that. We ordered the baby back ribs and the black and blue pretzel burger, both with the salad bar. The salad bar was great. It has a lot of variety and well worth the $7 with the purchase of a entree, $16 on its own with a bowl of soup. I like the fact the salad bar had 4 types of lettuce,three types of cheeses, 6 dressings, fruits and bacon bits among other things. The ribs were good, I felt they need more sauce, a little dry. My burger was ok, the bun, a pretzel bun, was chewy, which made the patty move when u bite down. The other thing I figured was next time get the regular burger and get additional toppings at the salad bar. 4 stars because of the unlimited salad bar. Food is average, a hit or miss depending on the day, salad bar always makes up for it. Parking is easy and price is reasonable. Can't wait for my next trip.
(4)
Marley S.
Like I said, DON'T GO HERE EVER!!! Seriously! So we went and my husband ordered a beer from their menu (bottled) and the waitress had no idea what he was asking for. We let that slide since we were craving certain dishes. So I ordered the Carolina chicken salad and they forgot at least HALF the ingredients that were suppose to there. It was suppose to be mixed greens and instead it was half a head of iceberg lettuce and it was brown. oh, and let's not forget they don't even dice up the tomatoes, they legit threw slices of tomatoes on the salad. just floored me! Then my husband got the buffalo chicken sliders and they were about a silver dollar in size each, seriously?? My husband ordered a second beer halfway through our meal and it didn't show up until they were taking our plates away...??
(1)
Brandy W.
I try not to frequent chain restaurants because there isn't a unique food experience or a specific loyalty to a chef. This location never seems crowded. I've been here for pau hana and lunch and we have never waited (even with a crowd of 15.) You would think working next to the biggest employer on the island, there would some crowd. The food isn't awful, and there is no reason to forgo this place for lunch. It seems like the menu price is a little too high for the quality of food, which I'm pretty sure is marked up for the location. However, if you're looking for a safe place to have lunch with the less adventurous crowd, Ruby Tuesday will suffice.
(3)
Malia H.
I am giving this place a 3 star rating. This place would have gotten lower but they do have the best salad bar which is what made me give them a little better review. First of all, forget coming on the weekends, it's crazy busy with all the military folks who live near by. Parking is difficult and you wait a long time. They have live entertainment and happy hour specials which are a pretty good deal. Ok, about that salad bar... the ambrosia and the rye croutons. The rye croutons are the best croutons I have ever had. I have a confession. I have snuck a baggie in once and took some home with me. They are that good. There's a plethora of colors and items on the salad bar ranging from ham to hard boiled eggs to peas. As or their menu, I think they are a bit overpriced for a family restaurant. I usually get the mini sliders which are yummy and reasonable. Try have a slider sampler which has a beef, turkey and crab cake slider. The crab cakes have real crab! Otherwise, I would say their food is mediocre. So I raved about the salad bar and you ask why 3 stars? Service is slow, the workers aren't too friendly or knowledgeable. I asked our server about how was one of the appetizers prepared and she didn't know. I understand parking and waiting doesn't determine a place's value; however mediocre food and bad service does.
(3)
Dave F.
Sadly, I am no longer going to dine at Ruby Tuesday... What happened from the last time I was here? I am at a loss for words. First off, I hate writing negative reviews. It's just not me, but hopefully some good will come out of it. We were in the area of Moanalua Shopping Center recently and decided to have dinner there because we generally have enjoyed our previous visits there. Now understand this, I have no problem with slow service if it's justified or if it's unusually busy. I am very understanding when it comes to that situation. But on this particular evening, we were just ignored. Plain and simple, period. After being seated and given our menus, I ordered a beer and glass of water. They were brought to the table in a reasonable amount of time. We also placed our dinner orders at this time too. After finishing my beer, I was asked if I wanted another one, which I didn't want. I was just hungry and wanted to eat. After waiting for an extended period of time, I started feeling ignored and out of place. You know that feeling, when people who came after you are getting their food before you... Our waiter passed us many times, never stopping to update us on our orders or to refill our water glasses, which were empty. We also didn't order anything special that would take extra long to prepare. I noticed a woman who I assumed was a supervisor or manager walking around, passed right by us, didn't even check if we were alright. I haven't felt so insulted in a long time in a restaurant and it spoiled my meal. I didn't even enjoy it, it looked like it was hastily plated and rushed. In my opinion, it was a mess. We just wanted to get out as quickly as possible because it was terrible to even be in there. We just told the waiter we wanted our check as soon as possible. It was a terrible dining experience and I am not going back. The suggested tip chart in the bill wallet starts at 15%, huh??? I am surprised at myself for even leaving anything. Never again.
(1)
Darcy H.
Slow service and the food isn't that good. I felt like this location had a weird smell when you first walk in. Also they have a salad bar which I am not a fan of.
(2)
Jordan Aaron C.
Tick Tock Not sure if it was just the waitress I had, but it seems like other people had the same experience. I have never been a fan of "big name" American food places, but with a gift card to this place, I had to put it to use. Food It was ok. There wasn't anything very special about their food. I had the appetizer platter ( yelp.com/biz_photos/ruby… ) its ok. I mean the Buffalo wings tasted like the wings you could heat up in the microwave. I would have rater ate Mc Donald's chicken tenders than these. The egg rolls were also plain and the mozzarella sticks were boring tasting. I thought the sauces they gave would help it out, but the ranch was so watery. It was just dripping everywhere. I asked for more 10 minutes later and it looked like she gave me a bowl of watery soup. It was not great. I decided to try the Steak and Lobster plate ( yelp.com/biz_photos/ruby… ). It was a better. I got there white cheddar mash potatoes and a loaded baked potato. This was way better *BING 1 star. The portions were obviously small and nothing like what the picture was, but it was tasty. I have always doubted things would be as large as the picture, so I wasn't overly shocked. My mother was. Location The location is at a good place. It is at a mini-shopping center that isn't too crowded so you don't have to wait too long for a table. There are also several smaller stores all around and a Starbucks near a few stores away *BING 1 star (jk). But this place seems like a good safe place with lots of parking. Great place to bring your family. Service BAD! VERY BAD. After getting seated, our waitress seemed to have disappeared for 10 minutes and they popped up again. We got our water and it took her awhile to take our appetizer order. It took a while for our appetizer to come and when she dropped it off we said for another 5 minutes to think about what we wanted to eat for lunch. We didn't have our napkins or forks so we had to wait. 10 minutes later she still didn't come by and we were hungry, our appetizers were getting cold and we wanted to order our food. A bus boy came by and gave us our forks and napkins but he said he was going to get the waitress. By the time we were done with the appetizer, she still didn't come by. When she finally rushed in, she was seating another table and started taking orders from other tables. When she finally came to us we placed out order. It took almost 30 minutes for my steak and lobster to come. I sweat to grill a steak it's like 1 minute, and I got it medium rare. I am unsure on why it took so long. She was really nice and the food was good so I tipped her, but I'm sure I won't be returning to this one unless someone else plans it. Like I said earlier, go to the other if you want a better experience, wasted 2 hours of my life for lunch. I wouldn't recommend this specific restaurant. If you have a gift card to want to go to Ruby Tuesdays, I suggest you try their other location at Ala Moana. Maybe if im forced to go here again, my review will change. We shall see what the future holds.
(1)
Quijana B.
2.5 stars, rounded down. The good news--they will let you add the salad bar onto an appetizer order. No need to overpay for one of the entrees just to get a discount on the salad bar. The bad news--this still leaves you eating at Ruby Tuesday. I have a friend who is partial to chain restaurants. Since it is easier for me to please her tastes than to ask her to please mine, I spend more time (and money) at such restaurants. It's ok. Takes me out of my comfort zone, which is always a good thing. I met my friend for lunch at Ruby Tuesday last week. I had not been there for over a year, and it was good to remind myself that it was not horrible. It just wasn't worth visiting often. We sat on the lanai, far enough from the road that we did not have to hear the traffic or smell the exhaust, but not close enough to the door to catch the eye of the server when we needed him. While waiting for him to remember that we existed, we watched birds land on the never cleared tables and eat the leftovers. See--lunchtime entertainment! Fun times, to be sure. The birds were a good distraction from our actual table, which was rickety enough that we positioned our water glasses at one end to help balance the plates at the other. The food was not awful. The salad bar was well stocked and fresh, and was the star of the show. The restaurant went up a (very small) notch for having forks, knives, and chopsticks available next to the croutons. I ordered a crab cake as well, and ate it all, so there's that... This is the perfect place for when there are few options.
(2)
Jay C.
Ruby Tuesday has always been on the expensive side but I think it has gotten worse. I ordered one of the flat bread dishes and it was 12 buck. All that it was, was a cracker with a little chicken some greens avocado. It was not very good. I was going to get a chicken dish but it was 19 dollars a steak was 22 to 26 dollars. The atmosphere is good many tv's My opinion is to expensive.
(2)
Charlotte I.
just went today. got sat down. waited 20 mins. didnt get any service. no water. no drinks. not even a greeting from our server. just left. told front desk. never gonna go again. thanks for the great fathers day start.
(1)
Ed L.
Watching Sunday morning football here at Ruby Tuesday @ the Moanalua Shopping Center on 12/30/2012 with friends and having breakfast instead of running and logging miles was a new experience for me. It was a nice change of pace for me, since I didn't get up early enough to log the miles, but I eventually did in the evening. Ruby Tuesday is located near the back of the complex, so you'd have to walk a bit to get to the restaurant. Across the Jack in the Box and around the corner from the Starbucks, Ruby Tuesdays is a pretty good place to relax and eat. My friends and I got there about 15 minutes after kick off, but got prime seats to watch the NFL games on 3 screens. We probably spent a good 3 1/2 hours focusing on the Carolina - New Orleans game that morning, but we were also discussing playoff implications for Green Bay. It was a hoot and a half! The ambiance was conducive to football for sure and the conversations were epic to be certain. I eventually got the steak and eggs. Not to be rude, but the steak came out rather small. It was like as big as a sausage patty. I expected bigger, but what can you do. Big City Diner makes it bigger, but I guess a breakfast steak is supposed to be small? I don't know. The service was good and my friends ordered beer at 10am in the morning. How's that for awesomeness?! I knew I was going to log some miles later in the day, so I would save the booze for later on. Overall, this experience at the Ruby Tuesday here at the Moanalua Shopping Center was good, but not great. Food was good, but a bit pricey for what was put in front of me. Best bet is to not do the steak and eggs and get something better.Lesson learned. I would recommend this place for good times, good food, and plenty of liquor on tap. I had been here once before, but it was for lunch and a year ago. That experience was good as well. Good service back then too. Well worth the trip, both times. Support local! B-
(3)
ashley e.
The worst Ruby Tuesday ive been to! Which totally sucks because we love Ruby Tuesday and its walking distance from the house! Food was mediocre, prices were high, service sucked, and the garden bar ( my favorite part) was TERRIBLE! Scarce& over priced! $7 to add it on! Rediculous!!That paired with a blah burger and a server that was miserable made me swear off this Rubys!
(1)
Jaime A.
This place is good, ordered the Rib Eye and the steak was excellent! The service was outstanding. Definitely coming back. Good place.
(5)
Jack W.
Came here it's been a while, and got the Ruby Nachos. Like warm, small portions. Table was dirty, staff slow and unknowledgeable of food menu. Food was also really Oily. The credit card machine broke no big deal, but annoying none the less last time income here.
(1)
Jason N.
It's a Ruby Tuesday, the same place your grandmother loves to eat after church when you go visit. Nothing special but not the first choice of places to eat in Hawaii but hey what can you do when you're hanging out with old people.
(3)
Matthew S.
Great salad bar. If you're getting only an entree, you will be left hungry, with a dent in your wallet and disappointed. I literally went across the street to Panda Express for more food after.
(3)
Leia B.
My husband and I ended up here for last minute dinner plans. We tend to find that our experience is different with every location. This one gets a 2/5 mostly because of cleanliness and service. This place isn't the CLEANEST of them all, and watching the hostess clean off the table with the dirtiest rag I have ever seen kinda made me sick. Also, our seats were full of crumbs. The hostess who greeted us at the door looked like she hated her life and probably us, as well. The first server who sat us also looked like she couldn't wait to get out of there, handed us our menus and said she would be back. Moments later, another server comes and tells us that she will be taking over. The second server was very friendly and helpful when asked questions about the menu. A little slow and not as attentive, but she did look busy. So, we forgive her. What we ordered: Southwestern Spring Rolls: The rolls themselves were delicious and came to us very hot! But, we like that. The ranch sauce, on the other hand, was OK. The texture reminded me of mucous. I will probably try to get it with another sauce next time. Triple Prime Cheddar Burger: This was full of grease, but tasty. A little smaller than we expected. Husband ordered a side of sweet potato fries that were very delicious ($1 extra). Honestly, he probably won't order this burger again. Kalua Pork Nachos: Perfect portion for one person. I loooove nachos, and these have been added to my favorites. The pork was very well seasoned, the chips were very crunchy. The cheese was delicious and they weren't shy with the jalapenos either. All in all, not our favorite place. But will probably be back to fulfill my constant nacho cravings.
(2)
Clifford M.
Seriously, corporate sports bar? Yep, love it! The salad bar is great, good selection, fresh, and constantly monitored and re-stocked. I like the meals with all you can eat salad. But I also love their burgers. Sometimes, I just want good American food, and this place is very clean, consistent, and has excellent service! And their specialty drinks and margaritas are hard to pass up! We used to go to the Ala Moana one often, but since they closed, we sought out Valkenburgh. It's often crowded, but we've never had to wait long or been disappointed. Keep up the good work!
I usually don't write reviews but this one i had to. 1st time at this location: they messed up my orders and managers/assistant managers were offensive towards me about me making the mistake. 2nd time server made mistake about our drink orders and charged us more than he said and manager took care of it ( gave me my difference in gift card)???? 3rd time (today) they have charged more than they said on my entree and didnt say anything. After i asked to talk to the manager, he said sorry its our new menu price( the price wasnt on the menu) he was very offensive and rude. So its not worth the time and the money to go to this place. I gave it try for few times and still failed me with their bad customer service and managerial staff!!!!!!!!!!! I rather go to different chain restaurant if i have to!!!!!
(1)
Steve T.
$21 for a small piece of tilapia and a few shrimp that was too salty is not worth the price. Onion rings were good. Nice area by the airport for a layover meal before we to another island.
(2)
Craig M.
It's been a while since the wife and I had breakfast at Ruby Tuesday in Moanalua, so when we couldn't find parking at a popular cafeteria in Mapunapuna, we kept on going past the airport and slid into a very convenient parking space at Ruby Tuesday. We last went there in June 2010, when they first started serving breakfast. As I recall, the menu consisted of one page, and the food wasn't all that wonderful. I had their kalua pig hash and fried rice with an egg on top. Didn't particularly care for it. I wanted to give them another chance - figured nearly five years was a long-enough wait. What a difference. The breakfast menu expanded immensely, and matched all their other menues. Our server, Kristina was wonderfully attentive and helpful, from the moment she greeted us to the moment we left. First of all, the biscuits. As TV chef Rachel Ray says, "Yummo." Very light, very tasty. Prepackaged butter and jam, of course, but who cares? It went well with my hot coffee and orange juice. The wife had their Spinach and Mushroom Scrambler (scrambled cheese eggs, baby portabella mushrooms, Swiss cheese, artichokes, creamy spinach sauce, served with sliced tomatoes). I tried a bit, and nodded my head in agreement. Couldn't say anything because it's impolite to speak with one's mouthful. Her scramble came with fresh tomato slices. More about the scramble later. I had their Chicken and Waffles (crispy Belgian waffle topped with spicy chicken wings, served with butter and maple syrup). Now, every time I've had chicken and waffles anywhere, from Honolulu to Las Vegas, I was disappointed. They always served chicken breasts, which when deep fried, can end up tough and dry. These pieces of chicken, however, were wings. See, wings have lots of skin that crisp up nicely when deep fried. I'm sure you've had chicken wings -with tea, with beer, in front of the TV, at parties - so you know what I mean. The wings were great, nicely seasoned and crispy/tender. And the waffle - waffles have to be crispy crunchy on the outside, and soft, moist and sweet on the inside. The Ruby Tuesday waffles were just like that, quite unlike the usual waffles I've had at numerous other restaurants. Waffles and chicken, chicken and waffles. With maple syrup (I asked if it indeed was maple). The wife couldn't finish her breakfast, so she asked Kristina to wrap it up for her. Well, Kristina came back and apologetically advised that when she placed the scramble plate down to get a box, someone picked it up and threw the leftovers in the garbage. So, to atone, she ordered another complete spinach and mushroom scramble on the house for us to take home. Now that's customer service, and a sure way to get me back there.
(5)
Mike And Leslie B.
We came here without preconceived expectations..... After all, it's pretty much chain restaurant food right? We ordered a prime burger with Applewood smoked bacon. The burger was actually really good and cooked perfect. The fries were hot and fresh as well. We also had the chicken mushroom Alfredo, which was very tasty! The service was very good, and the servers were really hustling tonight. Location is good for us and there is plenty of parking. We were able to pick up free WiFi as well as watch the highlights from the Colts get there butts whooped! We'll come back sometime... It's descent.
(3)
Austin N.
Overall impression: For the price, the salad bar is the best you'll get on the island. Average price: $18-25 for dinner. (You can get away with 15). They also have happy hour, which I'm sure would've made it even cheaper. Positives: -Excellent salad bar. I loved everything in it. In Hawaii, most of the salad bars are either not very good, or they are very expensive. This is one of the few places where you can pretty much fill yourself up on the salad bar for a meal and take home whatever you ordered without paying over $20 -Lots of people came and checked on us to see if we were okay -The manager, Kane'ala Oana, is extremely personable and welcoming. We got to talk to him for a few minutes and he basically made me want to come here again and again. -free parking and lots of it Negatives: -My fish taco was so-so. I've heard that the mud pie and the california flat bread are excellent. I've had burgers here that were pretty good too. -It gets busy Tips: -Buy those costco gift cards. They're a good deal. $75 or $80 for $100 I don't know why this place has so few stars. It's really good! I know they get busy, which is why you might have to wait a bit, but it's worth the wait. The salad bar is absolutely superb. The croutons are bomb! I would tell you to just come for the croutons. But seriously, if all you came here for was the salad bar, you wouldn't be disappointed.
(4)
Diana L.
This is a great place to meet up with some friends after work for a drink. I'll be honest though, I wouldn't come here because I was craving their food. I've been here a handful of times and have never been impressed with their food. This location does have ample parking. If you come at peak times, you will wait for parking and for a table, but it isn't that much of a wait. The establishment itself is fairly clean. The staff is friendly, for the most part. It is a hit or miss. Sometimes you get a really cool, really friendly waiter/waitress. Other times, they aren't as attentive as you'd like them to be. Bottom line, come here if you have a last minute inkling for some food and drinks. Otherwise, there are probably better options out there. Enjoy.
(2)
Jan K.
Yay!! RT finally got a NEW HAPPY HOUR MENU... Fried Ravioli??!!! Damnit they have none and don't know when they will get any... WTF RT!!?? Bulgogi Fries?? Thai Potstickers... Queso dip!! Cheese please!! #hungry
(3)
Tze M.
I'm a breakfast fan, but I'm not a morning person. It just so happened I started my day early with some friends and we decided to grab breakfast somewhere close to the Arizona Memorial where we spent the day at. We arrived about 9am, lots of parking in the private lot and when we walked in, the restaurant was pretty empty. The staff was friendly, greeted us, seated us and served us water without a long wait. Our orders were taken shortly after and the food came quick. I ordered the eggs, Portuguese sausage, white (only choice) toast with a side of fruits that was made up of pineapples, grapes and cut strawberries. Can't mess up on that. Only thing was that my fruits was a bit tart except the grapes. It's a chain restaurant, so there's no wow to it. Place was clean, service was fast and friendly. Food didn't suck. Free parking. If I'm in the neighborhood, I would return for breakfast or lunch again.
(4)
Ashley M.
It was Father's Day so we decided to eat here for dinner after catching a movie & since we had gift cards that we've never used, we figured it was a good opportunity to do so. Upon reaching the parking lot, we saw that there was a long line outside so we thought it'd be a long wait. We had another place in mind as an alternative, but figure we just go ahead and see how long the wait would be for the 3 of us. Sure enough, as soon as we parked the car, we saw that everyone who was waiting outside was already seated and we were seated immediately! My son got their keiki mac & cheese that came with a soft drink, fries & a cookie. I got their seafood thing..I forgot what it was called but it had a lobster tail, shrimp on a skewer, their crab cakes & two orders of mashed potatoes as my sides. My fiance got a full rack of ribs with their popcorn chicken. I dont know what it was, but their crab cake was SOOOO GOOD! I couldn't get enough of it, so I was surely eating that baby slowly to enjoy and savor every single bite. I didn't catch our server's name but he was awesome. Always checking up on us to see how we were doing, and refilling our waters. I really wouldve given here 5 stars, but the only reason why a star was knocked off was the bathroom. While walking to the bathroom which is located near the bar, there was a smell...a disturbing smell. I can't put my finger one what it was, but it was really bothersome. And when I got into the bathroom, it was clean..but it felt really dirty for some reason. I just wanted to get in and out of there quickly.
(4)
Domain H.
Came here with the wife today to enjoy there breakfast menu. I'll start by saying that the customer service was good. Even though I messed up on the type of gravy I wanted (yes you read that right) he was still apologetic. Since that's out the way, the breakfast here was disgusting in my opinion. I ordered eggs, hash browns, bacon, and biscuits. EGGS tasted as if no one had cleaned the grill. I'm used to eggs being of a bright yellow color and not brown. HASH BROWNS tasted like it had been sitting for a long period of time. The top was crispy but inside tasted funny. I tried to hide the taste with ketchup but I couldn't get rid of this unique after taste. (Yuck) BACON were old and on the cold of the lukewarm side of things. They even managed to give me burnt chips of pieces of bacon which told me that it's not freshly made and that they just take from a pan that's probably under a 50watt bulb. They say it's Applewood bacon but I'm sure that's not the case. BISCUITS were the size of the scoop of butter that are put on your pancakes. They were a bit on the hard side but doesn't taste bad. No worries about me coming back here for breakfast. All of the food prepared I could have made from my home for free if I weren't so impatient, and would have tasted much MUCH better.
(1)
Reyna A.
The waitresses and waiters were super friendly both times. Unfortunately the steak wasn't to my expectation. However the chicken wings are awesome! I think that the tastiness of the food is a hit or miss. The salad bar is a most definite disappointment when it comes to variety. A little pricey for the quality and quantity of food. Two stars mostly for the friendlines of the waithelp.
(2)
Josie C.
I understand that there are over 200 reviews of this place so why would mine be any different. Well, I've been here numerous times for lunch or dinner and I would agree that my main "turn off" would be the prices. BUT today, I just wanted to review their breakfast menu and my experience. Nearly a year ago, Ruby Tuesdays started serving breakfast on the weekends. I love breakfast, my hubby can't start the day without breakfast, so one weekend we decided to come here. It was nice not having to wait for a table, the atmosphere was bright (well, duh), and the staff seemed delightful. I ordered the Big Breakfast which came with a choice of meat (This day I chose bacon and got 4 pieces!), choice of rice, hash brown, fruits, or sliced tomatoes, 2 eggs your way, two pancakes, and 2 homemade biscuits for $10 and some change. Egg, regular - I mean how else can I uniquely describe the taste of eggs Bacon - 4 pieces and crispy!! Hash brown - not soggy, grilled perfectly Pancakes - moist, tasty (not the best I've had but I've also had worse) Biscuits - when I first touched it, it was hard (hehe-mind out of gutter please), okay where was I. Oh yah. But I opened it up and put butter and took a bite and I'd have to say their biscuits are delicious!!! Definitely was my favorite. I've returned on numerous occasions for their breakfast and haven't been disappointed yet with what I've ordered. A couple of months before thanksgiving they started serving breakfast everyday up til 11am. So I'm guessing it's getting popular. I'm aware there are a lot of other "cheaper" places to eat breakfast but the cost isn't too outrageous where it made me regret spending my money. So if one day you wanna take the family or your girlfriends out for more than just an egg mcmuffin, try their breakfast out. They also have a kids breakfast menu starting at about $6. Located in the Moanalua Shopping Center next to Baskin & Robbins. Lots of free parking and the wait is almost close to none during this time. Will definitely be having breakfast here again cause I have yet to try their loco moco. :)
(4)
Reuben A.
Another disappointing meal at this location. Don't have the new pork chop. Mine was cold and did not resemble the texture of a pork chop. Complete shite.
(1)
Megan L.
Holy moly! When did Ruby Tuesday get so expensive? I was really looking forward to having the salad bar for lunch but it's like $15.00! We settled on sharing appetizers. They were pretty tasty but just couldn't see why most of the menu was so pricey. To me, there are endless restaurants around the island where you can get a better meal with better service and better atmosphere for the same price range - or lower, actually. P.S. As i was walking in, I noticed they had the Yellow card from the health department. Eeks. I'm guessing they've resolved any issues since then.
(2)
Gina B.
Love to go for breakfast/brunch hour! They have a classic breakfast menu...your usual steak and eggs, meat lovers with eggs, waffles, pancakes, French toast, etc. My fav is their Loco Moco....I think it's the gravy lol. It's so good! You'll find me their with the Fam bam almost every other Sunday... :) Good lunch and dinner menu also. At this location...you find majority of their customers are military. The servers and hostess' are very nice and service is exceptional!
(4)
Steven U.
I am not a huge fan of chain restaurants....but there are always exceptions. For example, ever try the cheescake or the avocado eggrolls at the Cheesecake Factory? Money!!! I have stayed away from Ruby Tuesdays simply for that reason...which really isn't fair....or a good reason.....so I went when I had the opportunity to go. This location is clean and has an open feel to it. In addition to the bar seating and regular seating, I think they have an outside patio as well. I have been there for lunch on three separate occasions now, and the waitstaff was both patient with me and hospitable. Food seems to come out relatively fast here, and I have never tried the salad bar, but I hear that is a huge draw here. On my three visits I had a burger, a burger, and a burger....yeah....I like mixing it up. I did however try three different burgers... Smokehouse burger This had cheddar, bacon, bbq sauce, and fried onion rings on it. I really liked this burger...it had the right amount of tang to go with the cheese and bacon. How can you really go wrong with that combination? Turkey burger with avocado and bacon This burger had fresh avocado, swiss cheese, bacon, red onions, and pickles. I really liked this combination of ingredients for a burger. The patty was not as flavorful as the beef patty, but I would definitely get it again! Pretzel bun bacon cheeseburger This had bacon, melted cheddar cheese, and bacon mustard mayonnaise. The mustard sauce was a little off-putting, and the pretzel bun didn't taste like a pretzel...other than that it was ok....i guess. All the burgers I had were pretty messy...not that it's a big deal...but you will probably need more than one napkin.....unless you have a hefty beard to catch all the juices. My burgers were all cooked to the temperature I ordered them at....which does not always happen. Depending on my mood, I would get the smokehouse and the turkey burger again..... Maybe I'll branch out and try something new next time, but at least I know a couple of items I can feel good about!
(3)
Claudia L.
Pleasantly surprised. New menu :) Had the chicken Bella & Apple Tart. Delish & plenty enough for two. As usual the salad bar was fresh & plentiful. Super Bonus: our waiter Bill is Tom Hardy's "twin". Beautiful smile, outstanding service & great food!
(5)
Paula H.
PROS: -Lots of seating, indoor and out. Great for parties and events -Parking is usually not a problem -If you sign up for it, they will regularly email you coupons for free or discount items -They have a salad bar. The pumpernickel croutons are delicious. CONS: -Service is hit or miss -Overpriced. Salad bar itself is about $15! -Can be very loud! 13/100 Yelp Challenge 2015
(3)
AJ F.
Man I had the worst service I had to keep reminding our server about getting some ranch dressing how hard is that and my buffalo wings on my four way and it was bloody and my server was talking to other co workers that we sitting almost next to us really I would never come to this place ever again I would put a pic of my bloody and my old lettuce that was on my food so people would see man this place sucks bad man anyways I would never come here again that's a promise
(1)
Cheri N.
I have been back to Ruby Tuesday twice in the last month. Before that it had been a while. They updated the decor inside and I like it so much better. Their food also looks and tastes a lot better! Would definitely choose to go there now over Chilis. However, I was so disappointed with my dinner. I ordered and paid for a top sirloin steak with fries and green beans. The "top sirloin" was smaller than a petite and my plate overall was the size of a lunch portion. I mentioned it to the lady who came around checking on how things were. I said it was so small for dinner and for the price. She said the petite's are small and I said it was the top. I paid $23.69 for that meal. With that said, the flavor saved the day and really the portion was just right. We as Americans are used to huge portions of everything. However, they need to seriously reconsider what their prices are. As much as I loved my food, I can't justify paying that much for what I got. I was scrolling through the pictures and came across a petite sirloin dinner and my steak was even smaller than that. I did mention it to both the server and the manager but neither seemed very concerned. I did tip 20% so I didn't short anyone; the server was great. For there to be a $5 difference between the petite and the top is ridiculous if the top is smaller!! I know I keep complaining, but hopefully what I was given was just a mistake and not the norm. Had the food matched the price, I would give 5 stars.
(3)
Barry S.
Well-balanced menu but pricey. Expect to pay a minimum of $16 per person before tax and only water to drink. Good service, clean establishment and food is good. Ruby Tuesday's is well-known for its salad bar but it's not worth an extra $6.50 on top of the entree price. If you can't pass on the salad bar, get a combo that includes it for the best deal.
(3)
808Mae 8.
Excellent service! Server and everyone was smiling, friendly and even stepped out of the way to on-coming people - i was impressed! Food was good but its the Service that made me like this place ... Bathroom was clean and tidy too!
(4)
Krysten I.
Ehhhh American food is not really my favorite. Parking is plentiful and this ruby Tuesdays is located conveniently in the little moanalua shopping center. Personally, I'd rather hit up Panda Express or even McDonald's. The salad bar is ok, I like the different options like sunflowers seeds, beets, broccoli salad, boiled egg, etc. I don't like the dressings options. You'd think with all the good salad options, they'd have yummy dressings, but you get a variety of the usuals: ranch, thousand island, blue cheese and balsamic. It's also $15 for salad.... They have burgers, ribs, etc. but it's just blahhhh. Service was decent, but nothing exceptional. The clientele here is mostly military, loud and military guys on dates with their soon to be military wife girlfriends. Hehhhhh I probably won't be back. Sorry American food, I much rather prefer asian, hawaiian fusion :)
(3)
Mimoza M.
This is a very basic dinning experience and my salmon dish was overcooked ....I would only suggest this place for a quick lunch on the go and maybe salad , but certainly it's not a fancy dining experience . The place is also full with military people who tend to be quite noisy sometimes and you should NOT take your date here for a romantic chat . Far from classy by all means
(2)
Rena G.
Our family of four dined here a few months ago and sadly, my husband and I decided that it was going to be our last visit. Everything was going fine until we received our food. My meal was severely overcooked. The broccoli was mushy and the zuccini were soggy from absorbing a ton of grease during the cooking process. The seafood trio: lobster, shrimp and crab cake was overly salty and very dry and rubbery. Not to mention my crab cake was flat as hell! As for my husband's meal, his steak was ordered medium rare, but the meat was practically still moo-ing on the plate when it was served! He sent it back, however, the re-fire was mistakenly delivered to the wrong table beside us, which we weren't told about until after we complained to our waitress about the very long wait. Unfortunately, the kids and I finished our entire meal and my husband still hadn't received his steak! He called the waitress over to cancel his meal and stormed out to cool off outside leaving me and the kids in the restaurant. I asked for the check (also a very long wait in which my husband actually came back in and snapped at me what was taking so long). I explained to him that I had to send the check back because, to my suprise, we were charged for his meal which he never received. After that, I also asked the waitress if we could get some sort of discount because that mishap really ruined our dinner as a family and my husband was still visibly upset. The saving grace for the one star rating was that our waitress was very professional with the whole situation. She gave us a 15 percent discount after removing my husband's meal from the check and was sincere in her apology. What was unfortunate was that the manager should've been the one to come out and apologize for such poor quality and service. I also should not have been the one to initiate some sort of compensation for such an awful dining experience.
(1)
Wes J.
Lets see....... Started off with some true potential. We arrived and were promptly seated and greeted by our waiter, who was perfect throughout our meal. He was attentive, personable and knowledgeable. I had the pretzel jalapeno burger.... Mmmmm.... This was one well constructed tasty burger, no complaints. I had the onion rings as a side, they on the other hand were not so good. Only received 8 small, waaaaaay over deep fried pieces. Had the consistency of jerky. My wife had the fish tacos that were, all in all, a little bland. She had added the salad bar to her meal so with some sides from there she was able to give her tacos some flavor. I kept seeing something out of the corner of my eye, couldn't figure it out. Not until I sat and stared at the salad bar. When I finally clued into what was happening I saw water dripping from the underside of the sneeze guard/lighted hood area. GROSS!!!! All the condensation was building up on the dirty surface and raining down into the food. I told our waiter and the his response was "that's gross". He did go tell the salad bar attendant who quickly came to dry the underside. Unfortunately the condensation beat him back because is was dripping again within 15 minutes. Was this experience good enough to return? Nope.
(3)
Joyce L.
This Ruby Tuesday is located in Moanalua Shopping Center facing the mountain side. So if you're on Valkenburgh Street, you can't see the restaurant. Yes, I ended up getting lost. Friends and I ordered 4 appetizer samplers and baby back ribs. They were both good. I especially like the baby back ribs. It wasn't drenched in bbq sauce. They put just enough sauce and it was soft and tasty. It came with French fries and real onion rings. Our male server was awesome with service. The restaurant was packed but our server make sure that we were taken care of. If you want to watch sports, they have many TVs. It's a good hangout place. Parking is also plentiful too. They take reservation is your party is more than 10.
(3)
Christopher D.
Similar to it's mainland counterparts, but much more expensive. My go to at this chain restaurant is the salad bar. It's a healthy option as long as you stick to the healthy options. Salad becomes pointless if you're covering it in cream, fat, cheese, bread, bacon, etc. You can easily end up with a 1200 calorie salad if you don't watch what your adding to your greens. That's more than half of the recommended daily allowance for just a salad! I was just in Florida and stopped in for a lunch on a weekday and paid $7.99 for the same thing that here costs $14.69. The service is OK, not anything special. Restaurant and restrooms are clean and well maintained.
(3)
Samantha K.
I've been here 3 times and each time my server only comes to the table if I ask. They have very high prices for ruby Tuesday like really? 7$ for a kids Mac n cheese? Or grilled cheese ? That better be made of gold! And I went to order on happy hour and all they had was one of their 6 items available! Then the queso was terrible so I told them it tastes like freezer burned fake cheese and had spinach in it and very spicy not much flavor so she asks if I want to sub something out and offers shrimp fondue not the best and she said she was taking it off my bill and then it was on my bill we spent 1:45 min that's how slow service is a-freaking-loha not coming back here ever again
(1)
Janice S.
We went there for dinner. Jeff ordered the loco moco, and it was yummy. The burger patty was large and juicy. I ordered the fish tacos along with the salad bar. The fish tacos were delish. I love cilantro, and you can definitely taste it! Yummy. I drank the red apple ale. Bleh. It tasted like ginger ale and it had virtually no alcohol.
(4)
Angela R.
Yay! This place gets an upgrade in stars!!! Today my family and I went to Ruby Tuesday's to watch Football and we had a great waitress, Sophia! She was super cute and super attentive. We got the salad bar and a chicken sandwich. The salad bar well... was just a generic salad bar. But, it was busy this morning and it always looked maintained when I went for a trip back. The sandwich was basic. It had avocado and bacon. The bun was too thick so we ate it open-faced. The chicken breast has no flavor but the toppings made it taste decent. The sandwich came with a choice of a side. We chose French fries. Sophia shared that we could get "refills" on fries. Didn't even know about that! My Natalie got her fill of fries and was happy so I was a happy mama too! We pretty much camped because we were there to watch football. We never felt rushed or ignored the almost 4 hours we were there.
(3)
Lesley S.
Service has improved which is good. The food is awful. I came here again (not by my recommendation) and I ordered the good ol' trusty petite sirloin. Ugh. Atrocious. 3 bites and I'm done. It was so salty, full of grizzle, and FAT, FAT, FAT. For almost $20 you might as well give me hamburger grade. My broccoli was smothered in butter, so much that it was soggy. Highlight of the meal is they can still manage to make a loaded baked potato. The husband's spicy jalapeño burger was decent tasting but also really salty. My 3 year old probably had the best meal. Grilled cheese. Yum!
(2)
Paige S.
I really dont like ending up at chain restaurants, but sometimes, your friends like them and you have no choice. Food at all chain restaurants for me tastes just the same as boxed food-- bland or over salted, filled with fillers and just not real food. So flat out the food gets 1 star. Husband and I got a burger and it was not bad, 2/5 stars, and it was a decent size and had maybe 5 onion rings as the side....idk why they hold back on the onion rings. My husband ordered from their new cocktail menu and the pictures were SO deceiving! The waitress said it was a decent size tall glass, so we expected a tall glass. NOPE, it was half the size of what we expected and full of ice vs drink. UGH. Service & Cleanliness is where most of these places can redeem themselves and some stars but heres how that went... Service at this spot is HORRIBLE. It was packed as usual and the host seemed like he was having a hard life trying to seat everyone. Once we were seated no one helped us for a good 30 minutes. The waitresses just kept walking by until my husband flat out pulled someone aside to assist us, and even she could not help us since she was technically not our waitress for our table. Once our waitress did get to our table she was no help, hated life and was so rude. My husband was so put off by her attitude and even tried to make her laugh but she was a tough cookie to crack. Food came out slow and she did not fill our waters or check up on us after she delivered food. Asked for the check and that also took about half an hour...no, i'm not exaggerating. This particular restaurant is NOT clean. Tables were dirty, cleaned with dirty table cloths, crumbs/food all over the floor and chairs were dirty too. Not to mention, our silverware, also looked dirty. Gross.
(1)
Gayle N.
This place definitely needs SOME SERIOUS IMPROVEMENT. I've eaten here before but when seated, our menus were ripped and in desperate, almost screaming need of replacement. Common now, where's your Manager that overlooks these matters? Salad bar looked skimpy, not full like the Ala Moana one used to, messy and so unappetizing.. Tender chicken nuggets for my granddaughter and me to share with fries which was served piping hot but with no bar b que sauce but a mustard based one. I'd like to see some improvement at this store, in fact some of the Ruby Tuesday's could use a big MAKEOVER.
(3)
Kara S.
THE WORST EXPERIENCE I HAVE HAD AT ANY PLACE OF BUSINESS. Came here today, New Year's Day at 6:30 and they weren't too busy yet. There were so many things that went wrong so I'll just list everyone one of them for you: -waited 30 minutes for a table when the waitress said it would only take 5 (they're were a million empty tables just waiting to be cleaned btw) -requested for a booth but instead got a tiny table next to the bar with people screaming at the tv screen - waited for another 20 minutes just for our server to take our order - ordered: chicken Alfredo and a full stack of ribs. Then the waitress came back and said they were all out of chicken so I had to order something else. - waited another 5 minutes for our server to take my order AGAIN but instead she came back with bad news... THEY WERE ALL OUT OF RIBS WTF. Seriously how can a restaurant be all out of CHICKEN AND STEAK. Half of the whole menu has those two ingredients so what are people suppose to eat then? And why didn't they tell us that they were out of half of their menu instead of keeping us waiting for almost an hour. In the end we decided to leave since they didn't have any of the dishes we want. But what pissed me off the most is that when we were walking out I saw almost ever table eating ribs and dishes with chicken. I don't know if they were lying because they didn't want to serve us or if they were just having an off night. Nonetheless I will never be back.
(1)
Winlove M.
I had my wife order this for me just awhile ago Spicy Jalapeño Pretzel Cheeseburger with fries and IT WAS SO SALTY!!!!!! We ate there a few times and this was the first time that food was so BAD. It seemed like someone was pissed off and poured the whole salt onto the burger and fries. Even my dog didn't want to eat the damn burger and fries that's how bad it was!
(1)
Robert S.
Went here on a Wednesday evening. Sat at the bar towards the kitchen but instead of a pleasant smell the bar area smelled like vomit. Reminded me of a dive bar and not a Ruby Tuesday!
(1)
Chris V.
Why I give this Ruby Tuesday's 2 stars; what would you expect at a Ruby Tuesday's? On a five point scale, two is the highest possible score it can get. That being said, this is one of the better, if not best (it hurts to say that) Ruby Tuesday's I have tried. Not that I would ever eat here under my own free will, its a convenient work luncheon place, not my choice OK? The general theme between food, staff and decorum is that of low standards crossed with lack of good taste.
(2)
Sheri W.
Ribs tender and moist steak cook just the way I ordered it. Margarita a lot to be desired I didn't finish it.
(4)
Kelly M.
Can I give this less than one star? Our order was not only incorrect, but what food we did receive was overcooked and bland, bordering on inedible. We will definitely not be eating here again.
(1)
Beau T.
We arrived and we were greeted then seated directly. Both of us are handicaped I have a hearing service dog very small (12 lbs mini schnauzer) and my friend had a stroke with paralysis to one side. Problem was when you have a handicapped person in the party you don't take them to the back of the restaurant like your trying to hide them. We ordered an appetizer the nachos it was warm. Food was not hot when we got it. I think the kitchen must move faster than the servers. Our server was very nice and polite. Over all this place needs to pay more attention to food quality. I do not think I will be back to this location again.
(2)
Dave J.
Tried them a few times and wasnt impressed. last two times was just the worst.. Waitress was slow, food was cold, and no refills on the water. Waitress took our order then the next time i saw her was when she dropped off the bill.. she wasn't rude or anything just seem to be overwhelmed.. all the other tables were served and paid before our food even arrived. On the plus side the salad bar was good. I'd only recommend if your eating the salad bar.
(3)
Nihi N.
We came here for our company Christmas party. I guess I assumed it would be a little More private because we had reserved the lanai area beforehand, but none the less it was fine. I really think they are understaffed. Our poor waitress was dealing with several other patrons to serve. Leaving us and others waiting for our meals and refills and to clear the table. I would Assume with a big chain like Ruby Tuesday there would be a little more other transitions and staffing. Maybe it was an off night, I don't know. My meal was OK. I usually order the same thing, but for some reason it shrunk. The ate was bigger, but the food was smaller. Overall. Disappointed.
(2)
Ray S.
5Stars goes to our favorite waiter; Bill. Always polite, professional, and prompt. We always ask to sit in Bill's section. Thanks again Bill!
(5)
Janine L.
We have been to three Ruby's on O'ahu. Do not love the Ala Moana location, four visits earned a fair grade of 2. However, this Ruby's is really well managed. It is always BUSY and you may have to wait, but never for long. It is really handy for when you need to meet someone near the airport for a visit. We have friends that fly though here and meet with them for drinks and pupus. The waitstaff is great and the place is clean. The menu speaks for itself - yum. Salad bar here is my favorite.
(4)
Leizl C.
Came in for lunch with my husband and was seated in a timely manner. Looking over the menu, I was rather disappointed with the higher price of food and that there was not a variety of food choices to choose from. I was expecting something a little more because of the location but was waiting for our server several times. When we received our food, it tasted ok. I guess I was expecting too much.
(2)
Shana V.
I wanted to like this. I mean, the restaurant is a big box chain, but it's close to home, breakfast, that I didn't have to cook. It looked promising as we walked in. We were greeted and seated instantly. The hostess asked if we wanted coffee, I said yes, dad said no, he'd like tea. Then we waited. Our server came by after a few minutes, saying "Oh, I thought she brought you drinks". She then asked if we were ready to order, we were and she was off. We quickly got our coffee and tea, then the wait began. We waited about 30 minutes, I asked for a glass of water in this time, for our food to arrive, both steak and eggs, both steaks were over cooked (we ordered medium, we got well done and medium well). I ordered tomatoes insteak of hash browns, but hash browns are what I got. My dad got the servers attention, who had a fresh glass of water in her hand. He told her about the tomatoes, she left to correct it, but forgot to leave my water. Dad cut into his very well done steak and when she returned with my tomatoes he asked about my water and asked to have the steak redone. While we waited for his steak, the manager came over to apologize, we again asked for water. He brought the water and then shortly after brought dad's steak (more medium well, but we weren't gonna wait any more). We ate a little, then asked for containers to take the food home. He got the check, she ran the card, brought it back for him to sign, but forgot the take out containers and a pen. After about 10 minutes, I walked over to a table that had left and had a pen, grabbed the pen, then went to the bar to ask for to go containers. The server was nice, I'm hoping she was just new and that's why she was so forgetful. But the food was meh. That's what we get for trying to be quick and easy about our steak and eggs. Next time I'll stay home and cook it myself. Sorry, Ruby Tuesday's, I won't be coming back.
(2)
Glenn D.
Meh...ribs are ok. Definitely not a rib-house so you're better off ordering from Tony Roma's. Salad bar is decent, but at $6.59 on top of my $25 ribs, I expected more. Best thing I had were the spicy green beans in a spicy batter and wasabi mayo dip.
(3)
Marni T.
I've been to this Ruby Tuesday in the Moanalua Shopping center a couple of times. Its been the same every time. The service here is good, nothing bad to say. The food here is the same, nothing spectacular either. I really like the salad bar, a lot to choose from, lots of different dressings also. My favourite part of the salad bar has to be their croutons LOL. I'm not sure why but it is! Its crunchy, chewy, and it's just so yummy. Their burgers here are also pretty good it's very big and their fries are good also. Overall its a decent place to come when you can't think of where else to go.
(3)
Regina T.
Not sure why the low rating, I've been here a couple times with my family and even by myself and the service as well the food have been good.
(4)
Jenifer V.
Host/ess: 4-5 stars Servers: 2-3 stars Food: 1 star Cleanliness: 2 stars Bar service: 3-4 stars Price: Average ($$) Parking: Ample, open lot Location: Excellent Wait time: 45 min average (I've had anywhere from 20min-1hr) Details: I've eaten at this particular Ruby Tuesday probably 30-40 times over the past few years, never by personal choice. I generally just eat out based on what everyone else wants, as, despite how my review is about to go, I'm really not very picky. Because of its central location on the island, it tends to be the first choice for a lot of people. I've eaten here at various times of day, empty and full house. I've never had to wait for seating and the host/hostess is typically friendly and accommodating. Servers are hit or miss with personality and service. I often have to wait a while just for drinks (water/fountain drinks as well as from the bar). Forget refills. I'm one of those two sips per bite of food people, so I typically require at least one refill and I've never once received a refill or an offer of a refill, I always have to ask, and sometimes remind. The seats are pretty beat up and the menus are just ridiculous. I'm not sure if it's that they've never replaced the menus, but they are in the poorest condition, something I wouldn't expect from such a large chain. To be fair, other Ruby Tuesday restaurants I've been to have the same quality menu. Sticky, worn down, falling apart. I've also on occasion had dirty silverware. The food will be my largest complaint. I listed average wait time as 45 minutes, but as I said, I've waited anywhere from 20min-1hr., and if you order appetizers it's possible they may come at the same time as your meal. The quality of food is pretty poor. My boyfriend is from the mainland and really likes their steaks but out here they're usually not cooked to his specification and they tend to be oddly shaped and flat, lacking in good steak color. The food never seems to be consistent if you are like me and tend to order the same thing. Generally over or under-cooked and either bland or over-seasoned. My last visit will most likely truly be my last visit as my favorite food was just sad. They gave me very old broccoli. The ends were brown from age and the broccoli itself was limp, rubbery and off-color. It's unfortunate because it's a very good location to meet up with a group of friends/family from around the island, but it's just not worth it.
(1)
Christina M.
Had pretty good lunch/dinner here. I had the spicy fish tacos they really good I would definitely get it again. I also had the garden with it and I love salad... I was a little disappointed as there was only one fruit on the bar...grapes. The salad bar seemed a little smaller than I'm used to, but it was still good. My daughter had the macaroni and cheese, she said it was good. My husband had a burger and he enjoyed his food as well. Overall it was a good experience and we enjoyed our food.
(4)
Joshua M.
This is not what we are accustomed to back on the mainland. The host when we walked in looked like she didn't want to be here and was not at all friendly to say the least. I waitress was a little better but not very attentive. She asked once if we needed anything and that was once we were done with our food. The salad bar was skimpy and they weren't busy so one would think it would be well stocked. We won't be coming back here ever. Not to mention they don't give military discounts when they are literally on the Navy's back yard.
(2)
Michelle T.
For my first time here, shocked and disappointed. the wait time for a waitress to stop and take our drink order took long enough. the time for the drinks to come took even longer. We had questions about the menu and it seemed as if the waitress' answer was obvious and broad. We ordered the New Orleans Seafood, Ribeye AND Kids meal(cheese sticks and broccoli.) New Orleans Seafood: Zucchini was grilled and slight seasoning. Fish and shrimp over seasoned, overcooked and drowned in sauce. sweet potato fries came out soggy and cold. Ribeye: Zucchini again cooked well. Ribeye came out rare, rare, rare. Bloody and still soft as if not even heated to the middle. (Mind you we ordered medium.) Loaded baked potato, maybe one ounce of sour cream, cold shredded cheese and a dash of bacon bits. Potato was still hard, undercooked and lack of seasoning. Kids meal: cheese sticks are definitely from the freezer and came out cold. The accompanying sauce seemed to be their homemade watered down version of marinara sauce. Brocolli came out green and tender, no sauce or seasoning. Dessert with the meal, was a sad version of a chocolate chip cookie about an inch and half big. For the price, even the kids were expecting a delicious, appealing dessert. The food took so long one of my kids ended up falling asleep and didn't even eat. the waitress needs so training and try not to make it so obvious to be nice and attentive towards the end of the meal where tip is left. my pictures do no justice as to the experience we had and unfortunately we will not be back to even redeem ourselves.
(1)
David H.
Do I have to give it 1 star? Service - lousy. Took forever to place a meal order at the bar. The bartender was too busy chatting with her guy friend. Never did ask how the steak was and then tried billing me for a lobster meal. Food quality - meh. Beware, medium to them is well done. Mashed potatoes were clearly from a box, and a very cheap one at that. Kind of reminded me of potatoes from elementary school. Atmosphere - ok, I get it, I was at the bar and this isn't exactly Ruth's Chris but really...one dude across the bar talking so loud I could hear the entire conversation. And yes he was sober. And then the guy halfway around the bar had a very limited vocabulary limited to 5 or 6 single syllable words to include the f-bomb (pretty sure he used it in every sentence). If this place is your only choice, starve.
(1)
George L.
Well this got off to a bad start. Checked in and was given a pager to inform us when a table for 2 opened up. The hostess said it would be about 15 minutes. 45 minutes later we noticed people who arrived after us were being seated. Went in and the hostess said she call out our name. I asked what the purpose of the pager was if they weren't going to use it. Long story short she disappeared and we were seated by someone else, with no apology. Our server, Bill, was awesome. Made fresh coffee and kept the cup full and the French Fries refills coming. The food was typical for this type of restaurant. I'm giving 2 stars because Bill was the superstar
(2)
Paul R.
Here is an article I wrote about my vacation to Honolulu, Hawaii. My wife Deanna Jaxine Stinson and I, made many stops to eat. Here is the article: forums.jazmaonline.com/t… I will let you know right now, looking at the menu, everything is way too expensive. We had the salad bar and the salad bar is skimpy compared to a restaurant like Sizzlers. I was disappointed with this place.
(2)
Cindy B.
Gave this place a star for location and another star for the tasty steak and guacamole dip. This location is very convenient for me because I live close by. There's no restaurant style dine in area in Moanalua. So on a Friday night, without having to drive into town, we decided to eat here. When my boyfriend and I walked in, we were seated within minutes. Our unhappy waitress came by about 10 minutes after we were seated. I got the Peach Splasher ($3.99) and my boyfriend got a Heineken Light bottle. It took foreverrrrrr to get our drinks. We finally get our drinks and my waitress said she will be back with a straw. That, took another five minutes. The Peach Splasher tasted like straight up orange juice with little tiny diced peaches inside. Was not what I was expecting. We ordered the Guacamole Dip ($12.49) for appetizer, and for entree I had the Peppercorn Mushroom Sirloin ($24.99) and the boyfriend had the Baby back ribs ($24.99) with coconut shrimp (3 pieces for $3.99 extra). Our entree came out BEFORE our appetizer. Our waitress didn't even come by until half way through our entree to ask if everything tasted okay. I told her that we didn't get our guacamole dip yet. She said she'll check up on it. About 15 minutes pass by and my boyfriend said nah we don't need to guacamole dip already. And I agreed. By this point, we were finished with our entree and the waitress STILL didn't come back from checking up on the dip. Finally, the waitress comes back and hands our guacamole dip. Seriously. Who eats their appetizer after their main course. And the waitress was not apologetic about it. Nor did she even give a smile throughout our meal. I thoroughly enjoyed my steak. It was cooked to how I liked it. It was tender and flavorful. My boyfriend hated his ribs. It was tough and not fall off the bone. The shrimp was so petite and was nothing special. He also ordered the French fries which were not crispy and had no flavor. We both ordered broccoli as one of our sides and I recommend no one to order this. The broccoli was SO over cooked. I think they use frozen broccoli as well. The guacamole was on point. Too bad it came out so late. My boyfriend ordered another Heineken bottle which took the waitress another 10 minutes to get. Ughh... Dinner was a drag. At the end of our meal, the waitress gave us our check and said thank you with a smile. Wow. She can smile. Too late though. When we were leaving the restaurant. No one acknowledged us, even though the staff were standing right at the front desk. The restaurant closes at 10pm. It was around 945 pm when we left. The staff was too busy complaining about having a 15 people party dining in their restaurant at that time. I probably won't go back. Although some of the dishes were good, some weren't. But ultimately, service sucked!!
(2)
Tony S.
Ordered the chicken and broccoli pasta...and got a plastic bag filled with broccoli under a bed of pasta and chicken...yummy?? Not so much.
(1)
Jo Z.
Ok food for the chain. We ordered our burgers medium, came out well done. Had the texas tea which made up for the food. Service was good. Hubs was bit disappointed that beer on taps were out...
(3)
Aly M.
OMG! It has been awhile since we ate at Ruby Tuesday's. The evening started pretty well. Ordered drinks and the Queso dip - it's ok, but not what I expected. Got salad bar and turkey minis and I wasn't even done eating, then.... A child on the table next to ours threw up! It took the wait staff several minutes before any action was taken. No manager in sight apologizing to the surrounding tables. They moved the people from the table to another AWAY from the VERY UNPLEASANT SMELL. Guess what? We were right there! Fortunately for my husband and son their noses were out of commission. NOT MINE! I couldn't finish my food due to the smell! EW! Still no manager... The server kept checking on me cuz even he couldn't stand the smell either! I do believe I would not want to go back to this particular location. 1- No manager 2- nothing done as far apologies 3- EW, the poor guy who cleaned up was not efficient and rather clueless. He put 4 place settings on the chair that was puked on! Ew, ew, ew! 4- I would be afraid to eat there after witnessing the same towel that cleaned up the puke was used to disinfect the table (0_0)(shiver)! So future diners beware! Eat at your own risk!
(1)
Manette M.
Normally the service and food are great, this was a new location we visited at the Moanaloa Shopping center. In the begining the service was off to a good start. We ordered the spinach dip-delicious For an entree I ordered the Teri-garlic rib tips. My niece and mother both wanted chicken strips and fries and all three of us added the salad bar. Chicken and fries came out great but my Rib tips were incredibly dry. as soon as I took a bite, it felt like eating jerky string , not tender and definatly overcooked. I tried with a fork and knife to see if it was just the one rib but in fact all were tough and stringing and very noticably so. I showed the server and she asked if Iwanted a new one but I lost my faith in them so I asked for a menu. The manager came by unsolicited but we let him know. He said, those ribs are bad. And doesn't recommend them. I felt that was unproffesional, as a manager he should be standing behind the food the establishment offers and simply put more of his efforts into quality control. The server eventually took my order for the ahi sandwhich. And when it did eventually come out it was tastey. My mother and niece are slow eaters so I ended up finishing before they did. However while I was boxing my ahi, the server brings the check and takes my mother and nieces food which still had fries and chicken on the plate, my mother is recovery and her voice is very weak so she couldn't yell loud enough to stop her, I got up and ran after the server but she was by an employee only area so while I still had her in my sites I saw the manager and asked if he could stop her from throwing away the food. Minutes later at our table our server came back and said she might be able to have them fry two pieces of chicken but that she said we looked done. This again was rude and they had more than just two peices of chicken left each plus fries, did I mention she also took my nieces salad? The bill came and no one offered compensation and as we left we said to the manager this was a bit rude, Both the Manager and the server Named Ashley P began to laugh at us. Just Unbelievable, worst experience to date at a restaurant. shame on you moanaloa ruby tuesday .
(1)
Darrel B.
We came here at New Year's Day. They let us wait for 20-30 mins. When we got seated the server asked for our orders and we werent reeady yet so the server took our drinks orders. When we finally we're ready to order the server blurted out like an afterthought that they ran out of ribs, salmon, chicken and shrimp. So i sat there thinking, what the hell do they want us to order??? Salad and burgers only??? That was just plain cheating. They could have told us earlier. Long before we were seated. Some of us didn't order. Some just ordered fries. I ordered burger because i was hungry. When they came out with ny order, the server said they ran out of ketchup too. Like wow. I felt cheated. Talk abt not being honest with your customers upfront. Don't go to this place if you're expecting to eat ribs, chicken, salmon or shrimp. Bad service.
(1)
Amanda E.
My husband and I went here for lunch today and it was a pleasant experience. We were seated promptly. The menu has a lot of choices. I love their ruby minis and the ribs are so good. Recently I started a low carb diet so I was happy that I found something I could eat. I ordered the chicken Bella which has mushrooms and a creamy white sauce with sides of zucchini and broccoli. The chicken Bella was so yummy. It had so much flavor. My husband ordered chicken Parmesan pasta which he always orders and is never disappointed with.Our server was Mallika. She was always checking on us making sure we were always getting what we needed. We didn't feel ignored. She had a nice bubbly personality. I really liked her service.I've always enjoyed going to Ruby Tuesdays and I will continue to go.
(5)
Charity G.
My family and I went to breakfast on Sunday at 8:00 am. Besides the few people that were watching football in the bar area, there was only one other table that was occupied. The waitress greeted us promptly, took our drink orders, and returned in a few minutes to take our food order. The food was good, not problems here, but we could never find our waitress. I had to ask the hostess to find her so that we could get more water; multiple times. My coffee was never refilled (and when you have 4 kids, that caffeine is extremely important first thing in the AM. LOL) When she returned to fill the water, I had asked for her more syrup for my sons pancakes; it literally took her 3 minutes to return with it. Just really BAD customer service. This is not the first time that we have had bad service at this location. It is usually not this bad. I know... You're thinking "well why do you keep going back", well its close to home, the kids can be kids (in the outdoor sitting area), and I have a passport discount card :)
(2)
Mac J.
I thought twice about coming here for dinner. Unfortunately I was invited for a small get together. The service didn't improve. The portions got smaller. My Ruby Minis cost just under $16 and I only got two minis with a handful of fries. I'm very disappointed. I should've ordered the kid's meal which cost less and most likely has more. The 4 way sampler was just as disappointing. The southwest egg rolls practically had no filling. The cheese sticks were hollow. The chicken tenders were over cooked. The buffalo wings were slightly undercooked. The salad bar didn't improve either. It's so bland. Why did I come here for dinner? Because I couldn't say no to my friends. I'd give this place no stars but Yelp doesn't allow it.
(1)
D A.
THINK TWICE ABOUT ORDERING TAKEOUT FROM HERE... THEY MIGHT NOT HAVE IT READY AS PROMISED... I had placed a phone order for a take out dinner. Granted it was a Friday night and it was pretty busy, I was told it would be ready in an hour. I actually gave them over an hour before I showed up. When I got there, the waiter had said that only one dish was ready and didn't know how long it would take for the other dish and side to be done. I offered to wait a little longer. 10min later, the waiter came back and said that my order that I had placed was not going to be ready and handed me the one dish that was. The waiter said to just take it and was very sorry. At least the waiter was apologetic and never asked me to pay for 1/3 of my order, but that's not the point. There is a difference between proper compensation for something you did wrong vs. insulting me and sweeping your mistake under the rug... just saying. My time is worth way more than that sorry excuse for a dinner...
(1)
Bea M.
Not the greatest food. Under seasoned. Service was lacking. I should have just went to chilis.
(2)
Don L.
I love Ruby Tuesday on the east coast so I really wanted this one to be awesome. It's not. Service is meh. I've been here twice with family, once for breakfast and once for dinner. Breakfast was stoopid expensive, even at Hawaii standards. They want $14 and change for an average salad bar! I tried it one last time for lunch because I'm stubborn. Sat at the bar and the server saw me but ignored me for at least 5 minutes because she was having a conversation with a regular or someone she knew. So to sum it up, I've tried breakfast, lunch and dinner here now and there is no way they will get anymore of my money. Close this place down and bring in something with a better menu, better customer service and reasonable prices. Bottom line, walk across the parking lot to Ramen Ya. 10 bucks will leave you stuffed without the crappie service.
(1)
Diane S.
Just had their Spaghetti Squash Marinara and really enjoyed it. I will definitely order it again. It was lighter than regular spaghetti noodles. Now, I hope my other favorite spaghetti places make it too!
(4)
Christina B.
Wow is all I can say. Waitress "Pam" is the number one reason why I will NOT be returning! She didn't listen to our order - brought us something completely wrong!!!! I had to ask each and every time (whenever I could flag her down) just for a drink refill. Had to ask for napkins!!! Waited a ridiculously long time just to ask for our check! We will not be returning!
(1)
Victoria C.
Mmmm.... this place is okay. The people are really friendly and are good servers... the price is kinda high for their quality of food... it's okay
(2)
Tamara L.
We got there about 30 min before close. People were nice. The salad bar was nothing to write home about on top of the fact it was an additional $7 to your meal so I did not get that. The food was mediocre at best I don't think I'll return.
(1)
Kate T.
I originally gave this place five stars because it was AWESOME! But that was three years ago. I guess things have changed and service definitely has changed! I've been here many times since my first review and each time I've gone had decent service and I would have rated this place with 3 stars. But the last time I went definitely changed my opinion of this place. I was very disappointed with the service here. I came here with a group of friends on veteran's day. And everyone in my group except for me was a veteran. So you think they would give you good service? Show them their appreciation for their service to our country? Nope! I ended up coming about 20 minutes after my friends and all they had was water. They had ordered drinks and had not received them yet. When I sat down I ordered a 20oz blue moon draft and a garden bar with ruby minis with snap peas. Pretty simple order right? It took them 20 minutes to pour my beer draft. I had to ask 3 people 5 times where my beer was. By the time my beer came my friends finally got their drinks. This is 50 minutes later. But guess what? It took them 50 minutes to tell us they ran out of Coors Light on draft and Jack. Really? How can you run out of Jack? You are a bar!!! After we were told that they ran out of jack the waitress brought out a short jack and coke. My friend had ordered a double. So it was sent back and she got a double. But we were very confused and asked the waitress what it was because they had run out of jack. We ended up tasting it and the bartender tried to pass off Jim Beam and Coke for Jack. When we tried it, it was absolutely horrible. So in the end my friend had to settle for a maker's and coke and my other friend had to settle for a Bloody Mary. After all of us had our drinks my friends started eating and my food was finally brought out. But they brought me the wrong order and took back the entire meal. By this time the manager was apologizing for everything and offered to comp our drinks and desserts. He also brought my friends some interesting shots, pineapple and patron. When I asked him how he knew about this shot. He told us about how he used to work in a bar and while he worked there during his shift he would finish half a bottle of tequila and after his shift was done he was kill the rest of the bottle. So he admitted that he drank on the job and was an alcoholic. By the end of the meal I was ready to go. This meal was ridiculous! Getting the food wrong happens. It's not a big deal. But when it takes 50 minutes to tell a table that you're out of a certain alcohol and then you try to pass off Jim for Jack, that is unacceptable. I will only be back here for work events.
(1)
Sesilia R.
I have to admit I wasn't a fan of this place, I ordered a pretzel jalapeño burger which fell apart the moment I picked it up, and my husband had steak with mash potatoes and Mac n cheese which he said was too overwhelming, and the soda was very watered down, but price wise it was ok like $8-$12/ plate.
(3)
Jessica A.
Worst breakfast ever. They have a small breakfast menu so we thought it would be good simple food. We were wrong. 1. It took the server 10 minutes to stop by and get our drink order. 2. Once she finally came back with the drinks, it took her another 10 minutes to take our food order. *It was not busy! She only had two other tables. We got the meat lovers scramble, breakfast blt, eggs your way and the French toast. 3. The table who came in after us got their food before us. 4. It took over 40 minutes to get our food. How hard is it to cook some eggs and French toast? 5. The French toast and Blt ($7.99) came out and looked good. The meat lovers scramble was a child's portion. The side of hash browns with it was bigger than the scramble itself. ($10.99) The eggs your way came out with rubbery, really greasy bacon and no biscuits. ($8.99) When i asked for the biscuits, the server came back with two tiny, rock hard, lumps. No way would I call those biscuits. 6. I asked for the manager to come to our table and when he did, he was very unprofessional. The first thing he said was "yes?". When I told him that the food took almost an hour to come out, he just shrugged his shoulders. He did ask if everything else was alright and I told him yes. I knew it wouldn't matter if I complained about anything else because he wouldn't care. My friends and I will never come back here for breakfast. I should have just gone next door to Koa Pancake house. Not sure if I will come back here for lunch or dinner either. What a waste of $40.
(1)
Sara H.
Went there with a friend. The waitress wasn't very nice to begin with. I was super friendly with her in case maybe she was having a bad day. But it didn't get any better. No matter how nice I was, she was rude back. I ordered the chicken parm pasta that I used to get a long time ago that I loved. The pasta was fine, but the chicken tasted like they had cooked it, froze it, then defrosted it and served it to me. It was disgusting. It was chewy and nasty! It made me think of a time I had went a few months back when I ordered the spinach dip. It was still cold inside. Like they just freeze the food then warm it up. Yuck! Not to mention it's extremely over priced for terrible food. I had my dinner and two drinks and it was almost $40! Very disappointed. Will not be returning
(1)
Meli E.
I love coming to this place. I guess you can call me a regular. I come for different sorts of occasions, whether it be dine in or even just for the bar. My friends and i love this place. They are always good to us. Great service, friendly people,and great food. I understand the wait because it gets pretty busy. The fact that it always gets busy says it all. Definitely a place to always come back to. Our awesome and friendly bartender, Tony Lynn, and waitress, Caprice, chefs Shaun, Shauna definitely gave us a great experience.
(5)
Britni B.
Food isn't that good and prices are too high. If you are expecting the same Ruby Tuesday from the mainland, you will be highly disappointed like we were.
(2)
Andy A.
Classic cheese burger pretty good and thy followed my well done request. French fries are great. I would ask for less mayonnaise. Seems a bit vet the top but the cheese is delicious. Portion size is pretty good top.
(4)
Geno P.
We ate breakfast here twice in the past week and were very satisfied each time. I don't understand why Ruby doesn't promote the breakfast more because the menu (unlike its regular menu) is more varied and tasty. In fact I would rather eat breakfast here in this calm and peaceful restaurant than go around the corner to Koa. My only complaint is the Acai bowl was in a frikkin' glass. It makes me wonder what else is going on here. Nonetheless, I had the big breakfast and one of the scramblers and I was happy with each. And surprisingly the coffee was good and in a large mug, which is always welcomed. If this place is to turn around its reputation, it needs to start with breakfast. People need to know there's a good option here beyond Ruby's mediocre American dinner faire.
(3)
Steven K.
I go to this particular one a lot. It is usually good, both the food and service is A-OK. Today however, the service was awful. They sat us, forgot about us, came and apologized, took forever to bring our drinks, apologized, took our food order, took for ever to bring our food, didn't bring the requested condiments, didn't refill the soda glasses. Just horrible. Just to add fuel to the fire, we told the server that one of our party had a flight to catch.
(1)
Lima Z.
We will never come here as long as there ar other local restaurants in the state of Hawaii. The service was terrible she forgot something almost everytime she asked us what we needed. She barely came around. Chicken avocado bacon sandwich was dry and one friend had half an avocado on it. We sat under a dirty vent that had huge dust balls hamging from it. Im so over this place should have went local next door. Wont be back not by choice at least.
(1)
Lloyd C.
Went to 1 at Orlando airport. Food no big deal and drinks way overpriced. Real disappointed.
(1)
Arlene A.
Ok so it's Ruby Tuesday. Not Ala Wongs!! Ala Moana and Moanalua locations have really nice service. Maybe a little slow here or there but if you're nice, that's ok in my book. The three things I love about this place: 1) They're hamburgers. All of them! I'll also,throw in their crap cake sand which. By the way is my sons FAVORITE dish and orders it all the time. 2) They actually have spaghetti squash! Yes, with butter, with marinara if requested or just plain. My toddler loves it. 3) Family friendly... Nuff said. Oh! One more thing! Try those garlic chicken wings! So good!
(4)
Karolyne G.
Had a Retailmenot coupon for BOGO 50% off. Coupon said valid in all U.S. locations but Hawaii is not part of the U.S. We walked out and came to Cattle Company because they honor the coupon for the Campfire Feast, but it is $45 compared to $41 on the mainland. Better deal!
(1)
Andrea A.
We were very happy with our food and the service was great not too much checking in on us which was good
(4)
Anita C.
We went to this Ruby's because we had gone to Target and we were starving and in the area. I suggested Ruby's because I knew there's a few choices off the menu for our Paleo lifestyle. I ordered the salmon with asparagus and grilled zucchini and my bf ordered the steak and lobster with mashed potatoes and broccoli. It took a little while for our food to come out, mind you we were there around 4pm and there weren't many tables. My food was good but my bf's steak was overcooked, his lobster looked super sad (limp) and he said it was cold. He said the rest of his plate was also cold but he didn't tell me until after we paid and had left already. He said he was just too hungry to wait for another plate. The poor thing :( The service was awkward, it seemed like everyone just got done with training or something. They were very polite but I felt like I was in the twilight zone or something. I prefer the Ala Moana location to this one.
(2)
Lei N.
It was a last minute decision coming here. My friends' a bartender and I decided to finally visit her. Found a parking stall a bit further from the restaurant. Once inside, I asked the host to sit at my friend's bar. Most of the seats were already taken and we sat on the right side. We got handed the menu and had drinks. Since she knows what I like she just started making drinks she thought I would enjoy. Oh the good thing of having a friend as a bartender and not needing to know what I should try! She knows how to mix her drinks--according to my friend--and he fell in love. What were they? I don't know, they were good! We ordered food too since we were somewhat hungry. The first thing we ordered was the artichoke dip. That was yummy, though some chips broke as I tried to scoop them up. We also ordered the sampler. I enjoyed the chicken (wings and tender). Other than that, the cheese sticks were alright and the lumpia looking thing was too spicy for my taste. OH and if you want to try my friend's drinks, her name's Gail and she works on Thursdays. She's really friendly too :p
(4)
Cheryl I.
I loved Ruby Tuesday's up until I came with some friends to celebrate a birthday. Usually it's always gets packed but we were lucky and were seated in no time that's what the two stars are for. Anyways the waiter came with our drinks and i had the caramel apple martini well it would've looked yummy if the glass was clean. I asked for another glass which took forever to come back but besides all of that martini was ok. The food comes I go to grab the folk and there's still food in between the folk......I was like wth!!! Good thing I caught that. It was gross I showed the waiter and she herself was grossed out so she brought me back a new washed folk. Overall the food was alright. I probably won't be coming back for awhile.
(2)
Shawn R.
Great salad bar! Nachos were good but they charge for refills on Queso dip. Moderate service. Buffalo Wings had great sauce but were not crispy at all, but I am sure the dogs will love them.
(3)
Ronald T.
The ambiance was annoying. The ribs were lacking - not impressive. The spaggheti squash was pretty disgusting. Can't say I enjoyed my lunch here at all. Dissapointing.
(2)
Rachel S.
I will NEVER return here! Service is below average. Food took forever and the waitress we had never refilled our drinks automatically. She never even came up to check on us. We had to flag her down if we needed anything. The manager was just standing there staring at everyone. That is super rude by the way. You don't need to stare down your customers while they are trying to enjoy their meals. Like who does that and why? It made my friends and I uncomfortable. And here's the worst part of all... I found what looked like a pubic hair in my food. It was cooked into my burger like it was sticking out of the meat. NASTY! They offered to bring me a new one. Are you out of your mind?! The last thing I want is another burger made by the same cooks who made the first one! I was left paranoid all night wondering if there was more hair in the food I had already eaten. I will never return again. The food is just average. The service is below average. Their hygiene is horrible. Prices are high. Ice cream is full of little pieces of ice like they're not storing it at the right temperature. Their salad bar is the best thing they have to offer.
My children have almost finished their lunch already. They look like they're really enjoying it. I'm so hungry. My wife and I have yet to see our lunch even after asking our waitress where our meal is. Oh mine finally came. Looks awesome! My wife is hungry still tho. Ok so both mine and my wife's burgers were raw. Not rare because that's what I ordered, they were freakin raw. I suppose they forgot our order and once I asked, they rushed our order. End result, neither of us ate anything. We only drank beers on empty stomachs. Will not return
(1)
Brandy W.
I try not to frequent chain restaurants because there isn't a unique food experience or a specific loyalty to a chef. This location never seems crowded. I've been here for pau hana and lunch and we have never waited (even with a crowd of 15.) You would think working next to the biggest employer on the island, there would some crowd. The food isn't awful, and there is no reason to forgo this place for lunch. It seems like the menu price is a little too high for the quality of food, which I'm pretty sure is marked up for the location. However, if you're looking for a safe place to have lunch with the less adventurous crowd, Ruby Tuesday will suffice.
(3)
Roxy W.
Location: Great location in a small shopping center near military bases, the airport, the NEX and the commissary. Ambiance: In my opinion, it has the feel of a bar yet it's your typical "American" restaurant. There is indoor and outdoor seating. The outdoor seating is rather large. Kid Friendly: This restaurant is kid friendly. They give out two crayons and a menu for them to color. We didn't order anything from the kids menu but from what I saw it was your typical kid meals and they were priced well. Food: Most people come here for their salad bar. The salad bar ONLY is around $14. Pricey if you ask me for just salad. An extra dollar or two gives you either soup, mini cheeseburgers or quesadilla. I recommend that deal if you really want the salad bar. My husband tried their pretzel burger and absolutely fell in love. The burger was pretty tasty and it came with fries. The pretzel burger cost $13. He wanted to add on a salad bar to his meal but for an extra $7 I didn't think it was worth it so he shared some salad with me. Overall, this restaurant is worth going to if you want American food. You know a good ol' gourmet cheeseburger and fries (which is what my husband wanted) or a decent fresh salad bar.
(3)
Lorilynn L.
I love RT, the salad bar is great, the best croutons ever!! Also I enjoy the turkey burgers and pretzel buns, great place for groups.
(4)
Kristen S.
My family likes to come here often, the food is always great! Our services is always good too, just a few times we had service that wasn't up to the standards were used to. I love the rye croutons and turkey burgers!
(5)
Adrienne B.
I'm not normally a huge fan of Ruby Tuesdays, but there's something that can be said about good service at even a so so place that makes an experience top notch and that's where my fourth star is coming in. We had lunch here a few weeks ago, and were seated immediately and greeted immediately by our server who was honestly the most pleasant and friendly server I can remember having in some time. The table near us was finishing up a late breakfast with their young son in tow and she was interacting with their son as well as the couple and it was clear that talking to people was something she enjoyed about her job....not just something she "had to do." When we finally decided on what to order both my husband and I not so shockingly wanted to make changes to the side dishes and she was more than accommodating and even advised us that changing things up is not a problem and that the side dishes advertised on the menu is just a suggestion. Our food came out quickly, and our waters remained full throughout the meal and she checked on us several times to make sure we didn't need anything. The food itself was also quite good. We both got something on the healthier side of the menu, with my husband getting the BBQ chicken and I got the chicken with mushrooms. I don't remember what sides my husband ordered but I had the zucchini and the mashed cauliflower both which were really tasty. We both left satisfied and happy not to have eaten over 1,900 calories for lunch after just have spending an hour plus working out. Although we hardly eat at places like Ruby Tuesdays, the next time the mood strikes we will not hesitate to go back.
(4)
Joy Celeste P.
How much is overhead here? I would think they're paying their staff and the cost of this location so high considering the price of the food. Here's the sad part, I wanted to eat here, and then all my high hopes just went down the toilet along with the very bad quality of food I had forced myself to chew. Here's all the reasons why you should consider going elsewhere: 1. Uncleanliness - the booth we sat on smelled of feet (yes feet like the locker room athletes foot sweating...well you get the picture) along with mosquito infestations I must've killed 4 of them while eating. 2. Service - The service isn't terrible, it's just mediocre. Mediocre because our waitress actually just arrived and the hostess just sort of let us wait and had to figure what to do next. After getting seated there was no interactions of letting us know the specials or even try to upsell something & after she brought our food no inquiring if we needed any condiments, extra napkins etc ...maybe she's new, maybe she's just starting her day, I dunno, I just know it was mediocre. 3. FOOD - here's where it becomes epic...why don't they just give us the frozen dinners and tell us to microwave it? It's hard to not be true about all this but once again I wanted to eat here and I had high hopes for it, I just feel bad for dragging my husband here since he didnt want me to eat here on my birthday. Yes, another disappointment, it was my birthday and I had to spend it here.
(1)
Nat N.
Ruby Tuesdays is your typical American causal-dining chain restaurant - big on portions, not so big on quality and taste. I was originally going to give them 2 stars because the food was meh, but I decided to give them 3 stars because the service was quick and accurate. I'd say it's been about a year since my last visit to RT, I was a little disappointed that they've changed the menu up a bit. Before I could order the mini burger sliders by itself, or with a salad bar for only $1 more. Now, you can only get the sliders as a combo with the salad bar, it's a whopping $14.99, and the sliders don't come with a fried onion ring in the sliders, like before. Since I didn't want to eat both an entree/burger and the salad bar, I just opted for the Ruby Classic burger for $9.99. The burger had no flavor, and it was dry. The fries were luke warm and soggy. My dining mates' food also looked just ok, nothing spectacular deserving of a shout out. The only thing worth mentioning about our experience was that our orders came out fast and we were in and out in less than an hour which is why we went there - we had to eat and run.
(3)
Jameson S.
The food here is always good. The servers are always very friendly. My only issue with this location is that every time I eat here with my family we order off the kids menu for my son. The kids menu comes with a drink and dessert. For some reason every server I have had has never offered the drink or the dessert. I have to say "Doesn't his meal come with a drink?" or "Doesn't his meal come with a dessert?" Customer service could be improved with a simple "His meal comes with a drink. What kind of drink would you like?" or "His meal comes with a dessert. Shall I bring that out now?". Something. I shouldn't have to ask for something that I'm paying for.
(3)
Mary D.
Ate an early dinner there yesterday with my son. We got there at about 4:30. It was not very busy so we were seated right away after we waited a few minutes up front. The hostess was missing from her station. Upon being seated, we were greeted promptly by our server, Davis. He was very informative, HONEST, and his suggestions were spot on. My son had the 1/2 rack of ribs with rice and green beans. I had one of their specials. It was a 8 oz. sirloin tip stacked on mashed potatoes and gravy with a very small side of broccoli. I also added on the endless salad bar. They have larger portions on the menu but we weren't that hungry. The salad bar was very good. The veggies were fresh and crunchy. The pasta and potato salad was tasty. The only thing I noticed were the tomatoes looked like they might have froze. They looked watery like it was frozen and then thawed out. Maybe the bar temp was too cold? Other than that, the salad selections were good. All of our food came out promptly. The dishes were nice and hot and very DELICIOUS. I was craving steak and this meal seriously hit the spot. The ribs were VERY good too with the mango glaze. They have 4 glazing options to the ribs. Davis was kind enough to let us taste the spicy/sweet and original bbq. The 4th option is a dry rub. Of the sauces we rated them in this order: 1 mango, 2 spicy and sweet, and 3 original. The ribs were fall of the bone and suck your fingers ono. The green beans were thin and a little overcooked but still very yummy. My sirloin tip meal (medium) was so good I pulled a Harry Met Sally with every bite. (MMMM MMMMMM AW MAH GOD MMMMMMMMMMM). Davis was attentive and our drinks were refilled promptly. He even brought my beers pretty quickly. And if you're a beer drinker, you understand what I mean. To have to wait forever for that follow up beer is a party foul. We had room for dessert. We got the blondie brownie with ice cream. This was super yum and a perfect ending for our meal. The entire meal was about $64 for the two of us. We were satisfied and happy. The meal sizes were perfect. If you're STARVING, then get a full rack or order a bigger steak. P.S. I added the pics of our meal.
(4)
Susan C.
Came here for the mango mojitos & some food with the hubby. The mango mojitos which I used to love are now disgusting. He ordered the portobello mushroom burger and was first disappointed that the burger did not consist of a portobello cap. Then, as he ate his burger he realized that the burger was completely RAW in the center! They apologized, but nothing was done to correct this issue. I hate that I have to give them one star because they don't deserve it. We will not be back; they lost our business.
(1)
Alice N.
Had lunch with a good friend at the last minute before I had got get to work at the Airport. Ordered a Turkey avocado bacon burger and fries with a iced tea. The tea was really bitter so we asked for lemons, the lady brought us a whole plate! Awesome fast service and very friendly. They have a mother's day drawing and she gave us entry forms to enter, cool I hope to win the $200 voucher. Food came fairly fast as it was really crowded in there. Yummy burger I really enjoyed.
(4)
Kenson K.
It's a chain diner food. I didn't have high expectations. I had the chicken salad. It was good. Nothing out of the ordinary. Reasonably priced and good service.
(3)
Ron H.
My wife wanted to get some drinks and suggested Chili's, I then countered with Ruby Tuesday and raised with their salad bar and got the win. Can't beat an unlimited salad bar. We got their and it was packed, but the wait to be seated was only a min, I think we were lucky. The wait for our server to come to our table was much longer than the wait to be seated. I was temped to head to the salad bar but didn't want to be rude. Our server finally came and got our drink orders. You could tell he was swamped and in a hole but he stayed cool and made every effort to improve our experience. He seemed inexperienced but put a lot of effort into his job. One of the reasons for the 4 stars was because of my wife's drink. She ordered a mango mohito. It looked great, came with sugar cane stir and chunks of mango, but just tasted bad, like it was missing something, I thought it was mint. I guess we could have changed it but we were to lazy to ask. In the end we came for the salad bar and focused our attention on that. We ordered the baby back ribs and the black and blue pretzel burger, both with the salad bar. The salad bar was great. It has a lot of variety and well worth the $7 with the purchase of a entree, $16 on its own with a bowl of soup. I like the fact the salad bar had 4 types of lettuce,three types of cheeses, 6 dressings, fruits and bacon bits among other things. The ribs were good, I felt they need more sauce, a little dry. My burger was ok, the bun, a pretzel bun, was chewy, which made the patty move when u bite down. The other thing I figured was next time get the regular burger and get additional toppings at the salad bar. 4 stars because of the unlimited salad bar. Food is average, a hit or miss depending on the day, salad bar always makes up for it. Parking is easy and price is reasonable. Can't wait for my next trip.
(4)
Marley S.
Like I said, DON'T GO HERE EVER!!! Seriously! So we went and my husband ordered a beer from their menu (bottled) and the waitress had no idea what he was asking for. We let that slide since we were craving certain dishes. So I ordered the Carolina chicken salad and they forgot at least HALF the ingredients that were suppose to there. It was suppose to be mixed greens and instead it was half a head of iceberg lettuce and it was brown. oh, and let's not forget they don't even dice up the tomatoes, they legit threw slices of tomatoes on the salad. just floored me! Then my husband got the buffalo chicken sliders and they were about a silver dollar in size each, seriously?? My husband ordered a second beer halfway through our meal and it didn't show up until they were taking our plates away...??
(1)
Krissy F.
My husband and I just finished eating here and we weren't very impressed. Service was great however. My husband had a steak with a beer and I had the Parmesan shrimp pasta. The steak was tender and the pasta dish was good. Nothing was so great to get excited about but the bill was 77$!!!! Yes, that's right 77$!!!! Way to overpriced! We will not be going back because 77$ for a just ok dinner for 2 is not worth it. Ridiculous!
(2)
Mike J.
Fish taco's were overcooked and flavorless. The entire staff seems to be high.
(2)
Malia H.
I am giving this place a 3 star rating. This place would have gotten lower but they do have the best salad bar which is what made me give them a little better review. First of all, forget coming on the weekends, it's crazy busy with all the military folks who live near by. Parking is difficult and you wait a long time. They have live entertainment and happy hour specials which are a pretty good deal. Ok, about that salad bar... the ambrosia and the rye croutons. The rye croutons are the best croutons I have ever had. I have a confession. I have snuck a baggie in once and took some home with me. They are that good. There's a plethora of colors and items on the salad bar ranging from ham to hard boiled eggs to peas. As or their menu, I think they are a bit overpriced for a family restaurant. I usually get the mini sliders which are yummy and reasonable. Try have a slider sampler which has a beef, turkey and crab cake slider. The crab cakes have real crab! Otherwise, I would say their food is mediocre. So I raved about the salad bar and you ask why 3 stars? Service is slow, the workers aren't too friendly or knowledgeable. I asked our server about how was one of the appetizers prepared and she didn't know. I understand parking and waiting doesn't determine a place's value; however mediocre food and bad service does.
(3)
Dave F.
Sadly, I am no longer going to dine at Ruby Tuesday... What happened from the last time I was here? I am at a loss for words. First off, I hate writing negative reviews. It's just not me, but hopefully some good will come out of it. We were in the area of Moanalua Shopping Center recently and decided to have dinner there because we generally have enjoyed our previous visits there. Now understand this, I have no problem with slow service if it's justified or if it's unusually busy. I am very understanding when it comes to that situation. But on this particular evening, we were just ignored. Plain and simple, period. After being seated and given our menus, I ordered a beer and glass of water. They were brought to the table in a reasonable amount of time. We also placed our dinner orders at this time too. After finishing my beer, I was asked if I wanted another one, which I didn't want. I was just hungry and wanted to eat. After waiting for an extended period of time, I started feeling ignored and out of place. You know that feeling, when people who came after you are getting their food before you... Our waiter passed us many times, never stopping to update us on our orders or to refill our water glasses, which were empty. We also didn't order anything special that would take extra long to prepare. I noticed a woman who I assumed was a supervisor or manager walking around, passed right by us, didn't even check if we were alright. I haven't felt so insulted in a long time in a restaurant and it spoiled my meal. I didn't even enjoy it, it looked like it was hastily plated and rushed. In my opinion, it was a mess. We just wanted to get out as quickly as possible because it was terrible to even be in there. We just told the waiter we wanted our check as soon as possible. It was a terrible dining experience and I am not going back. The suggested tip chart in the bill wallet starts at 15%, huh??? I am surprised at myself for even leaving anything. Never again.
(1)
Darcy H.
Slow service and the food isn't that good. I felt like this location had a weird smell when you first walk in. Also they have a salad bar which I am not a fan of.
(2)
Jordan Aaron C.
Tick Tock Not sure if it was just the waitress I had, but it seems like other people had the same experience. I have never been a fan of "big name" American food places, but with a gift card to this place, I had to put it to use. Food It was ok. There wasn't anything very special about their food. I had the appetizer platter ( yelp.com/biz_photos/ruby… ) its ok. I mean the Buffalo wings tasted like the wings you could heat up in the microwave. I would have rater ate Mc Donald's chicken tenders than these. The egg rolls were also plain and the mozzarella sticks were boring tasting. I thought the sauces they gave would help it out, but the ranch was so watery. It was just dripping everywhere. I asked for more 10 minutes later and it looked like she gave me a bowl of watery soup. It was not great. I decided to try the Steak and Lobster plate ( yelp.com/biz_photos/ruby… ). It was a better. I got there white cheddar mash potatoes and a loaded baked potato. This was way better *BING 1 star. The portions were obviously small and nothing like what the picture was, but it was tasty. I have always doubted things would be as large as the picture, so I wasn't overly shocked. My mother was. Location The location is at a good place. It is at a mini-shopping center that isn't too crowded so you don't have to wait too long for a table. There are also several smaller stores all around and a Starbucks near a few stores away *BING 1 star (jk). But this place seems like a good safe place with lots of parking. Great place to bring your family. Service BAD! VERY BAD. After getting seated, our waitress seemed to have disappeared for 10 minutes and they popped up again. We got our water and it took her awhile to take our appetizer order. It took a while for our appetizer to come and when she dropped it off we said for another 5 minutes to think about what we wanted to eat for lunch. We didn't have our napkins or forks so we had to wait. 10 minutes later she still didn't come by and we were hungry, our appetizers were getting cold and we wanted to order our food. A bus boy came by and gave us our forks and napkins but he said he was going to get the waitress. By the time we were done with the appetizer, she still didn't come by. When she finally rushed in, she was seating another table and started taking orders from other tables. When she finally came to us we placed out order. It took almost 30 minutes for my steak and lobster to come. I sweat to grill a steak it's like 1 minute, and I got it medium rare. I am unsure on why it took so long. She was really nice and the food was good so I tipped her, but I'm sure I won't be returning to this one unless someone else plans it. Like I said earlier, go to the other if you want a better experience, wasted 2 hours of my life for lunch. I wouldn't recommend this specific restaurant. If you have a gift card to want to go to Ruby Tuesdays, I suggest you try their other location at Ala Moana. Maybe if im forced to go here again, my review will change. We shall see what the future holds.
(1)
Colleen O.
I love the convenience of it's location...they are open for breakfast which is my normal visit. Today a sweet dear friend of mine who is leaving the islands in July called to have lunch so here we are! The food is good...casual, friendly atmosphere but the service is a bit on the slow side. Granted it does get busy but most of the servers don't assist their coworkers with their tables...it should be team work...
(3)
Quijana B.
2.5 stars, rounded down. The good news--they will let you add the salad bar onto an appetizer order. No need to overpay for one of the entrees just to get a discount on the salad bar. The bad news--this still leaves you eating at Ruby Tuesday. I have a friend who is partial to chain restaurants. Since it is easier for me to please her tastes than to ask her to please mine, I spend more time (and money) at such restaurants. It's ok. Takes me out of my comfort zone, which is always a good thing. I met my friend for lunch at Ruby Tuesday last week. I had not been there for over a year, and it was good to remind myself that it was not horrible. It just wasn't worth visiting often. We sat on the lanai, far enough from the road that we did not have to hear the traffic or smell the exhaust, but not close enough to the door to catch the eye of the server when we needed him. While waiting for him to remember that we existed, we watched birds land on the never cleared tables and eat the leftovers. See--lunchtime entertainment! Fun times, to be sure. The birds were a good distraction from our actual table, which was rickety enough that we positioned our water glasses at one end to help balance the plates at the other. The food was not awful. The salad bar was well stocked and fresh, and was the star of the show. The restaurant went up a (very small) notch for having forks, knives, and chopsticks available next to the croutons. I ordered a crab cake as well, and ate it all, so there's that... This is the perfect place for when there are few options.
(2)
Jay C.
Ruby Tuesday has always been on the expensive side but I think it has gotten worse. I ordered one of the flat bread dishes and it was 12 buck. All that it was, was a cracker with a little chicken some greens avocado. It was not very good. I was going to get a chicken dish but it was 19 dollars a steak was 22 to 26 dollars. The atmosphere is good many tv's My opinion is to expensive.
(2)
Charlotte I.
just went today. got sat down. waited 20 mins. didnt get any service. no water. no drinks. not even a greeting from our server. just left. told front desk. never gonna go again. thanks for the great fathers day start.
(1)
R G.
Not good. We tried it twice. The first time the food was cold and the veggies were spoiled. We gave them a second shot since we were in the neighborhood and again... spoiled vegetables... on my plate and on the kids plate! REALLY!?! And the booth was not properly cleaned :( I contacted Ruby Tuesday with photos of the food and letting them know quality control was lacking, it's been a month without a response. Hopefully they've addressed the issues but I don't think we'll be going again. Yuck.
(1)
Maile L.
So the staff here is what makes me like this location better than the rest. Is it wrong of me to come just for the garden bar? Not to mention the wait isn't as long as the other places.
(4)
Ed L.
Watching Sunday morning football here at Ruby Tuesday @ the Moanalua Shopping Center on 12/30/2012 with friends and having breakfast instead of running and logging miles was a new experience for me. It was a nice change of pace for me, since I didn't get up early enough to log the miles, but I eventually did in the evening. Ruby Tuesday is located near the back of the complex, so you'd have to walk a bit to get to the restaurant. Across the Jack in the Box and around the corner from the Starbucks, Ruby Tuesdays is a pretty good place to relax and eat. My friends and I got there about 15 minutes after kick off, but got prime seats to watch the NFL games on 3 screens. We probably spent a good 3 1/2 hours focusing on the Carolina - New Orleans game that morning, but we were also discussing playoff implications for Green Bay. It was a hoot and a half! The ambiance was conducive to football for sure and the conversations were epic to be certain. I eventually got the steak and eggs. Not to be rude, but the steak came out rather small. It was like as big as a sausage patty. I expected bigger, but what can you do. Big City Diner makes it bigger, but I guess a breakfast steak is supposed to be small? I don't know. The service was good and my friends ordered beer at 10am in the morning. How's that for awesomeness?! I knew I was going to log some miles later in the day, so I would save the booze for later on. Overall, this experience at the Ruby Tuesday here at the Moanalua Shopping Center was good, but not great. Food was good, but a bit pricey for what was put in front of me. Best bet is to not do the steak and eggs and get something better.Lesson learned. I would recommend this place for good times, good food, and plenty of liquor on tap. I had been here once before, but it was for lunch and a year ago. That experience was good as well. Good service back then too. Well worth the trip, both times. Support local! B-
(3)
ashley e.
The worst Ruby Tuesday ive been to! Which totally sucks because we love Ruby Tuesday and its walking distance from the house! Food was mediocre, prices were high, service sucked, and the garden bar ( my favorite part) was TERRIBLE! Scarce& over priced! $7 to add it on! Rediculous!!That paired with a blah burger and a server that was miserable made me swear off this Rubys!
(1)
Jaime A.
This place is good, ordered the Rib Eye and the steak was excellent! The service was outstanding. Definitely coming back. Good place.
(5)
Jack W.
Came here it's been a while, and got the Ruby Nachos. Like warm, small portions. Table was dirty, staff slow and unknowledgeable of food menu. Food was also really Oily. The credit card machine broke no big deal, but annoying none the less last time income here.
(1)
Jason N.
It's a Ruby Tuesday, the same place your grandmother loves to eat after church when you go visit. Nothing special but not the first choice of places to eat in Hawaii but hey what can you do when you're hanging out with old people.
(3)
Matthew S.
Great salad bar. If you're getting only an entree, you will be left hungry, with a dent in your wallet and disappointed. I literally went across the street to Panda Express for more food after.
(3)
Leia B.
My husband and I ended up here for last minute dinner plans. We tend to find that our experience is different with every location. This one gets a 2/5 mostly because of cleanliness and service. This place isn't the CLEANEST of them all, and watching the hostess clean off the table with the dirtiest rag I have ever seen kinda made me sick. Also, our seats were full of crumbs. The hostess who greeted us at the door looked like she hated her life and probably us, as well. The first server who sat us also looked like she couldn't wait to get out of there, handed us our menus and said she would be back. Moments later, another server comes and tells us that she will be taking over. The second server was very friendly and helpful when asked questions about the menu. A little slow and not as attentive, but she did look busy. So, we forgive her. What we ordered: Southwestern Spring Rolls: The rolls themselves were delicious and came to us very hot! But, we like that. The ranch sauce, on the other hand, was OK. The texture reminded me of mucous. I will probably try to get it with another sauce next time. Triple Prime Cheddar Burger: This was full of grease, but tasty. A little smaller than we expected. Husband ordered a side of sweet potato fries that were very delicious ($1 extra). Honestly, he probably won't order this burger again. Kalua Pork Nachos: Perfect portion for one person. I loooove nachos, and these have been added to my favorites. The pork was very well seasoned, the chips were very crunchy. The cheese was delicious and they weren't shy with the jalapenos either. All in all, not our favorite place. But will probably be back to fulfill my constant nacho cravings.
(2)
Melissa J.
We had a huge party because my niece just graduated from Moanalua. Our server, Jessica, was the best! I had my kids, a 1 year old and a 2 year old, and she would know exactly what I needed before I even asked. Eating out with my kids isn't easy, but she made it easier for me! Thanks Jessica!
(5)
Sergio L.
Always friendly and fast. good drink specials. Can get crowded on weekends.
(3)
Noel B.
I came here once with my cousins and thought it was alright. This last weekend, I went here and was utterly disappointed. My fiancee and I went because we were hungry and were debating over KFC. First off, the waitress served us well and brought our food immediately. As for the food, we ordered the guacamole appetizer and chicken guacamole bacon sandwich. Both were completely bland. Flavorless and all. I think that a fast food restaurant can easily top this place. As other yelpers have indicated, this place maintains its revenue with its proximity to the military bases and many happy hours, which means cheaper taxi rides and drinks.
(1)
Dave K.
Ruby Tuesday is often busy at nights when i pass by. I have no idea why. Perhaps location and the lack of nearby competition keep this place going. Though not a terrible place, it is OVERPRICED unless you buy a burger and the food is simply average in my opinion. With that said i can say they play the games and have the fights and I have never had a problem with a server there. Its worth a one time, you may like it. Good luck justifying the taste/price ratio though.
(1)
Misty P.
I came here for a quick lunch with friends. They ordered simple burgers. I wasn't feeling so hungry so I had the white bean chili. The waitress was cold and a bitch. We waited and waited for our food -especially mine since it's only chili which usually is prepared already in a pot. Just scoop and plop in the bowl right? It took 30 minutes for our food to come out and then the chili is cold! Like really cold. Very unappetizing and boring food. If you walk in now the carpet inside smells and it appears old already, despite it being a semi-new restaurant. I also came here once on the job. I won't say what I do, but we walked through the kitchen to find the manager whose office is in the back of the kitchen. After doing that I ain't eating here again. The kitchen floor was slippery with wetness and old spilt food. Food all over the floor that it smelt rotten - sort of like a pig farm. Nasty...All that around while plates of orders are waiting. Cooks are teenage kids or young guys in their twenties fooling around in the kitchen. Park here and play Russian Roulette on getting your car broken into as well! WIN!
(1)
Christine K.
Usually like Ruby Tuesday, but the staff could make some improvements. A lady picking up dirty dishes from tables put other people's dirty plates on my table while I was eating. Totally grossed out.
(3)
Sweetie P.
I'm giving one star for the bacon cheese burger and one for the fries that came with it. Both were very good and tasty. However, when the waiter presented the Crab Cake appetizer to us and I asked, "only 1 crab cake?" & he smiled and said, "yes", I was in disbelief. 1 normal sized crab cake for $14.69 is outrageous and even worse, it was overcooked, burnt - way too dark brown-black on the top and bottom. We also ordered the nachos b/c the menu states "fresh tortilla chips" but they were definitely NOT freshly made/cooked tortilla chips. They were fresh out of a bag! Maybe Ruby Tuesday doesn't know but anyone who knows food knows that freshly made tortilla chips won't go soggy in 5 min under toppings for nachos.
(2)
Nicholas B.
The Burger I ordered was undercooked the service was slow and I think I saw all four seasons pass before we received our dessert but on the plus side the waiter was nice.
(2)
Jake V.
Brought my brother here while on leave from Afghanistan. Service was not to bad they came around often enough to see what we needed. The food on the other hand wasn't up to par in my opinion. Ordered the Cajun pasta and asked for it to be spicy and add shrimp to it. Wow what a disappointment, the shrimp really did. One on the side on a different plate, the pasta was over cooked and very soft, pasta should be aldente! As to the spicy, not even! What happened to Gettin what you want? Now the salad bar, found some wilted lettuce and spinach on the salad bar. I mean, an establishment so reputable could be failing so miserably! Not going to moanalua ruby Tuesday any more.
(1)
Sarah K.
Ruby Tuesday's is a chain. So, don't expect anything to blow you away. They aim to please large masses. Here's the breakdown of this particular establishment: Service: Been there three times. Service is a little above slow with the waiter and waitress visibly hurrying around every time but only getting to us at a sub-par rate. I would guess they are under-staffed. Food: I have been pretty pleased. Fresh food, nothing under or over-cooked. Price: Well, it's Hawaii. In Alabama and Florida, the salad bar comes for free with your entree. Here, it is an extra 6.95, regardless. The entree prices are all near the 20's. What stands out: They have an awesome lanai for outdoor seating and their brunch menu on Saturday and Sunday is pretty awesome. The Steak and Eggs is awesome! They also have Country Music Night and all the NFL games. The bottom line: Go here if you want a place with a variety of food that is easy to please your party of people. You will get stable service and good food any day of the week, but I would go here for brunch or lunch.
(4)
Dustin M.
Has big signs stateing serving breakfast daily but don't open till 1100am Monday thru Friday. Seems like a little bit of misleading going on but good for the other businesses around there
(2)
Rose P.
Good food and atmosphere for get togethers.
(3)
Sharee M.
Food is tastey but everything is waayyyy overpriced IMO. If they dropped their prices or had better specials, I would go back. But as it is we just can't see spending so much cash for the type of restaurant it is. Also, I ordered steamed broccoli and it came out like mush. If you're going to charge an arm and a leg, you have to have better quality control on your food.
(3)
Amber P.
Terrible service! We went on Thursday nite and waited 35 minutes for a table (seems reasonable), we waited 15 minutes for our first contact of a server to order drinks and our order, took 10 minutes to get our water and draft beers (which was warm), another 20 minutes to get our burgers and then when we got our order two things were forgotten. We asked again and never got it in the end. They cleared half of our empty plates and left the other half another 45 minutes until we left. Of the last 45 minutes, 25 of them was waiting to pay. This place is ridiculous! I would be more understanding if it was busy, but it was half empty.
(1)
Roger G.
My sons love the grill cheese, and I was a huge fan of the New Orleans Seafood! Service was great, small miscommunication with order but was corrected by everyone right away! Only reason I give it four stars is the place is noisy, depends on when you come I guess.
(4)
Cassandra P.
Great place!
(4)
JazminAriel N.
Went in about 1pm and was seated right away, party of 2. That was about the only good thing about our visit here. Our waitress had no idea about the menu and the different dishes that we popular. We had many questions about the menu, and she had to constantly refer back to another waitress to give us the correct answers. I ordered the spicy fish tacos and it came with the create your own salad bar. Both the salad bar and my tacos were a disappointment. First of all the salad bar looked like the ingredients were not only past due, but all of the product must have been sitting out for the entire day. Everything was wilted and dry. The dressings had that film on top and everything look unappetizing. We waited almost 25 for our orders to come. I only received 2 very small tacos. Although the fish was hot and cooked correctly, my taco was over flowing with too much lettuce and cheese. That was my meal. Just the tacos. No other chips or sides to accompany it. My boyfriends meal of half rack of ribs and shrimp was also a disappointment. The shrimp was not fresh seeing as it was those tiny pink variety that you find in prepackaged Asian noodles. The ribs were also a let down, they were dry and clearly over cooked. This visit may have been my last. The prices are completely over priced and the food is not worth eating.
(1)
Larry B.
This place is definitely sub par. I give it two stars only because the server was pretty prompt with taking food and drink orders. The food needs some work. Ordered shrimp and it came out with other miscellaneous fryer crud on my plate... such as big burnt fryer chunks.... fry pieces... etc. This is just a simple fix of not putting the crap on the plate yet they don't seem to care enough in regards to how the food is presented and tastes.
(2)
Matthew A.
Burgers are dressed well here and are very tasty! They also have a salad bar on the side. Came in at a busy lunch hour. Looks like they do well here in Salt Lake, near Pearl Harbor.
(4)
Eric M.
I've always been a fan of the salad bar but only on my last trip did I notice $5 Long Island Tea. Tasted good if a bit weak - but what do you expect for $5? The salad bar was still great. The chicken quesadilla shrank but heck, it was too big before anyway. Now I don't have to take a couple of pieces home when I fill up on salad, as I usually do when I eat here.
(4)
Anthony R.
Always good for a couple beers and a quick bite. Friendly service and good wait staff, defiantly my corner bar for Salt Lake!
(4)
Shyenne S.
The service was super slow tonight! The waitress kept saying it would be out soon a few times. For spending $89 for three people they could've did better than that! The baked potato was under cooked but the steak and lobster Mac and cheese was good!
(2)
Michael M.
Need a quick steak and seefood fix? Ruby Tuesday hits the spot. Affordable sit down restaurant with a good atmosphere. I can tell this location gets good traffic because the servers are efficient and pleasant. I look forward to my next visit.
(3)
Claire T.
Y365C R2 #008/365 This was my 2nd time at this location with my husband & 2 kids & both seemed to be good experiences. All I have to say is if your feeling salad this is the bar this is the place to be. The salad never fails here & was wanting me some salad & since we were in the area this was the place to go. Both my husband & I had steaks, I tried the new Mushroom NY Steak & it was much better than what my husband had. I always order the mash potatoes & zucchini for my sides, always happy with my sides. The kiddies had mac n' cheese ;) The service was great our waitress, ugh I wish I remembered her name cause she was so on it, the last waitress we had was pretty good too we sat outside the last time & this time dining inside was nice too. Overall, I don't have any major complaints, my family & I will be back if we are in the area or feeling the SALAD BAR.
(4)
Steve D.
First time at a Ruby's so I'll keep this simple. Our waitress was great, the beer cold and but the food pretty much tasteless. Had the coconut shrimp appetizer which was pretty dry, more worst was told it was half price @ happy hour. The crab cake thing I ate was well....pretty bland. My dad enjoyed his cheese burger so one star for that and one for the service.
(2)
Jack W.
Service sucked tonite and the food was subpar including the salad bar, which I had to tell them to refill cause it was out of lettuce and salad dressing. Now she taking 5 minutes to bring the bill back.
(2)
Melissa-Nicole F.
I will not visit this Ruby Tuesday again. I had horrible service. The wait was very long but that was the least of our problems.. The person I was eating with had her veggies burned. When we told the waitress she said that there was nothing wrong with them, but that was just how they cooked them. She had an attitude and it was obvious. Then they gave us another batch that was perfectly cooked. It seemed like she was making excuses at first and didn't wanna bring them back. I got a steak and they took so long to give me my steak sauce that my steak was getting cold. When the manager came around he just said he'd get it. Why does it take 2 people to get steak sauce? My breaded shrimp was still raw on the inside too. When our waitress finally came around, we told her all our issues again and she acted so fake nice that it was almost sarcastic. By that time we were so annoyed we asked to get our checks. When we said we were not satisfied with the service and food, they gave us 15% off. GREEAT. Horrible servers and horrible management. NEVER AGAIN.
(1)
Rizelle Aira L.
Their baby back ribs are really good. But a little bit dry. I was hoping it would be smothered in honey chipotle sauce. Their ice tea is super sweet! But a little lemon will do the trick. The mozzarella sticks are the bomb though. Before I use to order pastas, but they're ok. The best dish in Ruby's is probably the ribs. And our waiter West is very friendly (:
(3)
Jeremy G.
I used to eat here a lot, but the last 6 months or so the quality has really slid down-hill. It seems like there has been a change in management or that food costs must have gone up (or they are paying for lower quality food from their purveyors for some reason to cut costs). The Ruby's over in Ala Moana Shopping center does a much better job. They keep things well stocked at the salad bar, and it's never quite as crowded full of people either. Also I don't get the same feeling that they are cutting corners now. It's the little things, regular cheddar cheese being replaced by craft shingles in certain items. The hamburger meat seems like it's under seasoned or not fresh...the plates at the Salad bar have gotten smaller. The fountain drinks are starting to taste like they came out of an older hose or something. ...it's like the yellowing of old dentures...
(2)
Veronica L.
I am always a fan of Ruby Tuesday, just not of their prices. The mainland prices were steep enough and understandably, Hawaii is a bit worse. Thankfully, if you've eaten at one Ruby's, you've eaten at them all! I have eaten here twice and the most recent time my friend and I chose to sit at the bar because we came during the week at lunch time. This particular restaurant is located right outside two military bases so there were many military service personnel there that day. The bartender was very friendly and accommodating. She was apparently used to serving restaurant patrons at the bar and served us very well. She was attentive and speedy. The food was good as always but the service took the cake on this visit :)
(3)
K V.
They got two stars for one reason: our waitress. She was nice, prompt, and did her job very well. The food? No. Not at all. It's 5pm, the start of the dinner rush. There's no excuse for old, cold fries at a restaurant that prides itself on their burgers. Not only that, the burgers had no seasoning at all. None. The salad bar was the only other bright spot here. It was clean and fresh. I'd avoid coming here. Go to the gas station. You'll get better food.
(2)
Shane S.
Great place to be for Monday Night Football...Wife and I had Ribs that just fell off the bone...service is usually hit or miss for consistency, but the food usually is on the mark. Convenient location in the Moanalua SC with plenty of Free parking. Can get crowded during dinner time, but for the most part, your wait is usually at a minimum.
(3)
Heidi K.
What a train wreck. I finally jumped off. Look Ruby's. I know you're on an island and everything is more expensive, but for your quality and ESPECIALLY your service (Which you should be stepping up to make people justify spending 13 bucks at lunch time for a SALAD bar), you are just not worth it. Just give it up. The first time we went in, the server was really nice, the salad bar was fresh. Expensive, but we can do it for exceptional service. Second time, we got seated and never saw a waiter/waitress. The manager walked past us multiple times. I left them a little note stating that No Service causes customers to leave. I'm not even going to try it again, I have a bad taste in my mouth.
(2)
Tiffany Y.
I am usually a fan of Ruby Tuesday especially because I love their double chocolate cake...mmmmmmm However, I've been to this location several times for business lunches. So far, I haven't been disappointed. The waiter is helpful and friendly. The food arrives promptly and the refills of soda are given without being asked. The atmosphere is casual and not overly loud despite the fact that a TV is playing in the background. One of the pluses for this location is that there is a covered area outside for big groups. If you work near the Moanalua Shopping Center and wondering where to go to for lunch especially if it is a business lunch consisting of a fairly large group, call ahead to this location and they'll accomodate you.
(4)
Teresa M.
Service sucks! It took too long for the food to come out! Give me a freaking break - 25 minutes to make a well done burger? Unheard of! Then the waitress spilled the tea while pouring it & just walked away. Food sucks, service sucks! Go eat at Big City Diners.
(1)
Eddie Y.
The food at Ruby Tues is also what you expect. Not great but consistently good. Like today it's the kind of place you visit when you are running around the area, in our case picking up 4th of July sale furniture. This not so much a review of the place...just a report on a very bizarre customer experience. Here's the run down: 1. We went in, got seated in a nice booth seat right by the hostess stand. 2. Waitress came a few minutes later and we made our way to the salad bar. 3. Now it gets wired ...they gave away our seats as soon as we stood up to go get salad...how's that!? The hostess and the waitresses standing around said " oh well we didn't see any hand bags or belongs so we thought it was empty. Problem with that is that is that she was the one who seated us 5 minutes before....what a joke. 4. The remedy was " oh we can find you other spot" ...in the bar and the service was horrible..probably because the waitress didn't know we moved! Bottom line it was very unprofessional behavior to say the very least. Avoid! The manager Thomas was very professional and took my call to him well, theses people need training not only in their procedures and service, but also Ettiquite. Probably never going back!
(1)
Sajili B.
The only, only, only reason why I was here was to celebrate the going-away of a co-worker. We had multiple factions spread out so it should have been easier. It's near the NEX and it's frequented by military. That's the only reason why I think this place keeps pumping. I don't want to go on chain-bashing so I won't bother with the food, which was okay. It's just the service. I'm not super upset, I'm just very displeased with the time, accuracy, and professionalism. I'll leave it at that.
(1)
Jeff W.
The food was just ok. I had the seafood New Orleans and expected more than was delivered. First off I really wanted a baked potato with my meal, which they didn't have. What I did get with the entree was fried zucchini and sweet potato fries. The sides were ok, slightly above average I'd say. The fish in the seafood New Orleans though tender was overdone and the shrimp and sauce served with it was kind of bland. Again, not horrible but I wanted more of a flavor explosion rather than an underwhelming dud on my taste buds. Oh well, it was on the way back to the room so we gave it a shot.
(3)
Jenna V.
One star? Why, you ask? Because I couldn't give them ZERO stars. This review is based solely on my dining experience on Saturday, May 19th, 2012 during the lunch hour (approx. 12:40 p.m. - 2:00 p.m.) and it is only for this particular location. First of all our party including 6 (4 adults, 2 kids), of which 2 adults were meeting us there. When we first walked in the two ladies at the hostess podium just looked at us and finally greeted us about a couple minutes later. When they asked for the total in the party and I said 6, they questioned us when they noticed there were only 4 of us. Who does that? Well, they seated us and said that our server would be with us momentarily and in their case I guess they meant 10 minutes. Mind you, it was NOT busy at all and they seemed pretty sufficiently staffed. Finally, our waitress, Pua, made it over to our table and took our drink orders very hastily as if it would be a huge inconvenience to her. Again, we were questioned why we were taking up a 6 seater table when there were only 4 of us. When I clarified that two more people were meeting us, she gave a funny look. I had also placed an order off the children's menu for my younger son. When she brought our drinks over, I asked to put in an oder of the Spinach & Artichoke dip. From then on out it was like I was on a TV show and they were pulling a huge prank on me because no restaurant can be that horrible on accident. When the appetizer came the dip was cold, and I'm not talking room temperature cold. I'm talking like it was sitting in the fridge for a bit and they didn't nuke it long enough. The chips that came with the dip looked like they were from the bottom of the barrel and as hard as it is to eat dip with chips, try doing it with crumbs. I kindly asked her if she could have the dip heated up and she questioned me why. Really? Ummm, maybe because it's cold. Isn't that the only reason why people heat things up. The other 2 in our party had shown up somewhere in the mix and we were finally ready order our entrees. After she took our orders, she left the table, with the dip still on it. Someone does not know how to multitask. I took the dip to the kitchen and even then the workers looked like they had no idea what it mean to HEAT something up. After 40 minutes of waiting for our entrees, my mother asked what the status of our food was and the waitress said it should be out soon. 5 minutes later we all received our entrees (4 Classic Half Rack Ribs and 1 Rib Eye Medium Rare). ALL COLD, Ribs were not cooked thoroughly and not falling of the bone as promised. The broccoli was th-is far from being raw and had absolutely no flavor. I even got a cold raw stump on my plate. My mom asked the waitress to have the kitchen re-cook the broccoli and heat up all our plates. OMG, did that piss the waitress off. The entire time we felt like a huge inconvenience to the server and the restaurant. That was it, I asked for the manager...BIG MISTAKE. Instead of apologizing for the quality (lack there of) of the food and service, she fed us some BS and made excuses for her staff, with the most evil look on her face. No "sorry", no "let me make this right". All she did was take the food away with the most unprofessional attitude and groans. Ask me if I saw our server after that....NOPE! All I can say is I will never eat here again and if you have any standards for yourself when you dine out, you should not either. Ruby Tuesdays Ala Moana should be your destination, not Moanalua.
(1)
Caryn W.
This is my first-ever 1-star rating! IMO, I feel that it takes a lot to upset me when it comes to food. I'm normally very patient and don't mind waiting for food, but my experience tonight really irritated me. We had 5 people in our party, so I assumed they would give us a long booth or something, but instead, they squeezed us into a four-person table and put a chair out in the walkway. I thought that they were going to pull the panel on the table so I'd be out of the walkway, but the waiters didn't do anything and they looked at me like I was the one doing something wrong by waiting for them. I ended up sitting in the walkway and getting bumped by a few people walking back and forth to the salad bar. Now, by the time the waitress came around to take our order, we already knew what we wanted because we had been waiting for about 10 minutes. I ended up getting a turkey minis combo with salad bar. Thank goodness for that salad bar because I got to eat a little while we waited for our real food. We ended up waiting for nearly 40 minutes for our food to come out. Three of us had ordered minis, one had ordered a burger, and one had a chicken tenders meal. I didn't think that our food would have taken 40 minutes to make. The fries were lukewarm at best and my burgers were dry. To top things off, the table next to us (who came AFTER us) got their food before us AND our waitress was flirting with the four guys behind us, which distracted her from going back and forth from the kitchen. Never ever going back there again!
(1)
George G.
Went here a while ago, my spidey senses was going off once I entered the place. Had that musty smell like they haven't cleaned the carpet since they opened this place years ago. Then the table smelled like old mop water, the rag they used to wipe the table must have been nasty. Moved tables because it was hurting my nose. After waiting 10 mins at the table for a waiter/waitress (that was strike 3) we walked out. This place is in a great location, has the typical Ruby T decor, but the service and cleaniness needs MAJOR improvements!!!
(1)
Wendell D.
Went for dinner last night and had a great slab of Memphis Dry Rub Ribs. Plenty fro $23.99. Might as well...half slab is $16.99. Wife was looking forward to having their Chicken pot Pie but it was removed from their menu. She had the Chicken Quesadilla with the Salad Bar and enjoyed her food. Service was pretty good and the server was very attentive. Ordered the Double Chocolate Cake and enjoyed it a lot.
(3)
G Y.
service was real slow. overpriced for such small portions. wife's appetizer was like $13 for teeny tiny quesadillas! messed up my burger order and fries portion was comparable to McD size small. fo real they gave me as much fries as my son's kids meal!
(2)
Bernard N.
I'm here for lunch a couple of times a month. . and I never venture. My usual order is the Mini Burger/Salad Bar lunch combo. Mini burgers are great, but the all-you-can-eat salad bar is what keeps me coming back! The salad bar is a meal by itself and you can make it as healthy or non-healthy as you like. Wide variety of greens, vegetables, and toppings including edamame, chick peas, pasta salad, and fresh pineapple. However, the "must have" is the dark rye croutons that are soft and flavor-full! I'm here for lunch and service has always been good. Free refills on drinks too. See you soon Ruby Tuesday!
(4)
Billy W.
We came here on a Friday night for dinner because it was the only fancy place nearby after finding out Sam Snead's was full due to hosting a large party. We were seated in the outdoor area which wasn't bad. The first bad sign appeared and I knew it wasn't going to be a good meal. Our waitress didn't come to greet us until 10 minutes later. She appeared and asked what we wanted to drink. 10 minutes later, she came back with 7 waters, there were 9 of us. We ordered our food and I also ordered a peach iced tea. Another 10 (or 15?) minutes, she reappeared with 1 more water. Still missing 1... No iced tea in sight either. Our food took a while to arrive. Not to mention, it was missing 1 again! We ordered 8 entrees because a few wanted to share. One of us ordered the burgers. The menu said it came with onion rings but there are none on the plate. I ordered the pesto mahi mahi and it was simply flavorless asides from the oil. I can't even taste any pesto. It came with 2 sides. I was adventurous and got their new spaghetti squash and french fries. It's basically a squash cut up in strands like spaghetti. There was a weird squash taste to it but otherwise, it was flavorless. It seemed like they didn't even cook it. I had to remind the waitress about my iced tea and she finally brought it out. We did receive a random plate of steak which no one ordered, must've been from another table. When we were only halfway through eating, the waitress asked if we wanted dessert. We said no, slightly annoyed. 5 minutes later, she came back with the check and offered to clear some plates/get some boxes except we weren't finished eating! At this point, she seemed to pass by us a lot compared to before when we were expecting our drinks/food. We paid and she instantly appeared to grab the check, clear our plates and instantly returned in less than 5 minutes! Then we proceeded to sit around and talk story. She even came by 5 minutes later to pick up her tip! Pros: The baby back ribs were very flavorful and tender. The peach iced tea was very good, albeit a little too sweet. It had a large amount of actual peach bits at the bottom! The fries were fried pretty good as well. Cons: Poor service. The waitress was really indifferent, it felt like she didn't want to be there. The food was mediocre. Their pasta looked bland, it's better going to an Italian restaurant if you want to eat pasta. It's a bit overpriced for this level of food, you can find better for cheaper elsewhere.
(1)
Aiko A.
I've gone to Ruby Tuesday many times and I've always skipped over the salad bar, but today was different. Granted, it's not as good as the one over at Buzz's, but it was unexpectedly better than expected. Four different choices of salad mix, lots of toppers including blue cheese, shredded cheddar cheese, dried cranberries, boiled eggs, shredded beets, sunflower seeds, tomatoes, red onions, shredded carrots, etc. plus a variety of dressings. The food is usually good. I love the sweet potato fries and onion rings. The service is usually good too. Except for today. I don't know if the waitress was new, but she took forever to come to the table and wold forget to bring things we asked for. Overall, it's a good standby, but nothing outstanding.
(3)
Asahi S.
OK. WORST service EVER! Not one single person inside this place cares about service AT ALL. My waitress was some older filipino woman who SPOKE one word and that was "Yes"...not "Yes how can I help you" or "Yes, is everything ok"...you get my drift. It wasn't that she couldn't speak English...she was just a rotten mean old bitch. My hamburger took 30 min to come out and was cold. She even had the nerve to talk CRAP about me to another employee because my wife ate my salad. Ok...my wife is pregnant and not feeling good. She came in there with me because she didn't want me to eat alone. So...one cold hamburger and salad costed me $21.50, she got a $2 tip and I wrote on the check that the service was bad. She laughed it off. NEVER WILL EAT HERE AGAIN!
For a chain restaurant, we were satisfied. I'm giving this 3 out of 5 stars due to the fact that our service wasnt great and i think its a little overpriced. We stopped in here yesterday on a whim and got the spinach and artichoke dip to start. It was good! For our late lunch we both had chicken sandwiches and they were good as well. Our server seemed to be busy and we had multiple people coming to get us different things such as napkins, extra plates, and to refill our drink so i didnt really like that. I would rather one person take care of me and one person seat me rather than 5. It makes me wonder who actually deserves the tip we left but overall the food was hott and good and i cant complain other than that. I love the outside seating and convenient location to where we live so we may be back for lunch one day.
(3)
Kawika K.
Horrible food. Ordered the chips and salsa with guacamole for &12.50 and it was canned processed salsa. The chips were ok and guacamole was fresh. My wife ordered fish tacos and it was 2 star at best. I ordered ship pasta for $20 and it was a horrible value. Small pieces of shrimp and I ended up eating it cold because this pasta dish for $20 does not come with bread. I had to order plan white bread toasted and buttered for another $1.50. Horrible. Just horrible. Daughter had an over priced fried shirmp and fries. This place was way over priced and the food was way below average. We had a great server. Nice guy with a smile and very courteous. Cool memorabilia on the walls but wished they worked more on their non-burger foods. I hope the burgers are good. I will never know because I won't return on my dime since I dropped $72 (the $12 tip included, it wasn't our servers fault about the over priced below average quality food). I would only return if the company paid or someone gave me a gift card. Lol.
(1)
Jody S.
I've been to several Ruby Tuesday restaurants on the island and I always go for the all-you-can-eat salad bar. The salad bar is packed with a nice array of items to select from, including the usual suspects of greens and veggies, but also incorporates nice toppings such as soybeans and garbanzo beans as well some yummy sides as pasta salad, cottage cheese and potato salad. What makes the salad bar off-the-chains however is the dark rye croutons which are soft and onolicious! Delish!! One of my pet peeves with Ruby Tuesday however has been the fact that I've ALWAYS wanted to add a mini veggie burger to my meal but unfortunately they only have mini hamburgers or mini turkey burgers, both items NOT on my cuisine list. But this cool waiter at the Valkenburg location shared a little secret with me--they do mini crabcake burgers--yum! So I ordered them with my salad bar meal and it was perfect! Yay Ruby Tuesdays--I am even more of a FAN now!!
(4)
S S.
I GOTTA BE HONEST! I go to this Ruby Tuesday because they have the coolest bartender/bartentress name Gail! She is attentive, polite, funny, nice, and if you don't know what you want she can give you great personal selections. She picked out this dessert for me last time I went, and it was DELICIOUS!!! I can totally trust her taste in food, dessert and drinks! Restaurant itself is very clean also! Manager is really nice and attentive as well. He's a funny guy! Ps: Hostess/Host needs to be trainer better I think. They're not too friendly sometimes.
(5)
Val B.
The food and service is *almost* great here with the exception of my last visit. The waiter did not connect, did not even bother to look at me or my friend. He kept looking outside and just slid or threw our menus, utensils, doggie bills, and tabs at us. That is POOR service and this is what makes me not want to return to this place. I understand it's a busy location, but one does not have to be that rude and it was reflected in the tip. With each rude incident, a dollar plus was taken away resulting in no tip from my tab for him.
(1)
Michael C.
For whatever reason, the first thing that always comes to mind when I think of Ruby Tuesday is: Salad Bar. Correction: All you can eat Salad Bar. I guess the salad bar shouldn't be the main focus or what a restaurant is widely known for, but well there's not much else to dissociate Ruby Tuesday from other establishments, say Chili's for example. But at least Ruby Tuesday's knows what sets them apart from the rest as the salad bar is frequently mentioned in the menu from combo's to additions to an entree, to even your own server suggesting it. But let's move on shall we: This location of Ruby Tuesday's is located at the Moanalua Shopping Center, with indoor and outdoor seating available. During this visit for dinner, we opted to sit indoors. I thought there was going to be a long wait as there seemed to be many people congregating at the check-in podium. Turns out the host was just trying to get organized and we didn't wait long for a table at all. We were given 4 different menus to peruse: The regular menu with the appetizers and food entrees, the "local" menu with their twist on local favorites, the seafood escapes (the name is something like that), and the dessert and beverage menu. Well not being interested in either seafood or local flairs, I open up my regular menu and decide to order the Ruby minis combo, which is 2 mini burgers with fries paired with the all you can eat salad bar. My friend ordered the chicken pot pie combo, also with the salad bar. Now there's nothing really special about the salad bar, but at least things are kept neat, organized, and fresh. While I was standing in line during my first trip, one of the staff was carefully refilling vegetables and extras such as cheese and bacon bits. There are croutons placed at the end of the salad bar as a last topping fyi. As we finished our salads, our food arrived steaming hot. My friend and I were both satisfied with our food, while he noticed the sauce for his chicken pot pie didn't seem as "heavy" as the last time he had ordered this dish, which he deemed a possible attempt at a more "healthy" recipe. SERVICE: I thought the service was quite decent. The server was very polite and patient, and made sure to check up on us throughout our meal. The server and manager both stopped by with refills for our soda during our visit, which I appreciated very much. One teeny tiny slightly negative COMMENT: Being a ketchup lover, I wish they had ketchup bottles at their tables. The itty bitty stainless steel container of ketchup that came with my food wasn't enough.
(4)
Jim M.
I was so excited when Ruby's first opened in Hawaii. I worked in Ruby's #20 and used to hang out in Ruby's #1. Ruby Tuesday's used to have a great lunch and dinner menu PLUS an awesome salad bar. The kitchen and the manager's primary focus was on delivering a quality product. I was always really impressed by this and enjoyed eating there, too. The Ruby's in Hawaii have been a real disappointment. First, the place seems to have mutated in to mostly a gourmet burger place. Second, the quality of the food has really gone down hill. Bread that is stale. Overcooked beef and chicken. The salad bar is often messy and frequently looks a few hours old even during rush hour. The service is nothing special either. The best thing about the Moanalua location is the outdoor seating. The parking is also pretty good at that location. But, the food is not the primary reason to come here.
(2)
Eugenia W.
Love getting the gift cards from Costco. $80 for $100 in gift cards plus school discount card makes for a great affordable lunch. Try the BBQ ribs.
(4)
Cassie T.
When I think of Ruby Tuesdays I think of a chain restaurant with sup par food. But, I will say that this location has a pretty good salad bar. After a long day of shopping my friend and I decided to stop in for the Salad Bar and Soup. We were immediately greeted and seated. Our friendly waiter came by quickly to take our drink order. My friend turned me on to the Raspberry Tea (but not the one from the fountain). Delicious! This thing is big! There is fruit at the bottom and it's a little on the sweet side. The only downside is that you can't get free refills, oh well I ordered an extra to go! Like I said the Salad Bar was very good and I actually ended up getting one of the salad bar combos that came with two mini cheeseburgers and French fries. I believe the cost was $14.99 or something close to it. Give this location a try!
(3)
kristine f.
So I'm not a fan of food chains, more of a mom and pop, hole in the wall kind of gal. But I absolutely do have to say I kind of dig Ruby Tuesday's in the Moanalua Shopping Center. With that said, majority of this review heavily weighs on service rather than the quality or taste of the food. I've been here a few times for a few work lunches. Service is quick and easy. If I go for dinner, we usually sit the bar. I like their turkey burgers there because their topped with avocado and is very juicy and tasty. We tried their buffalo wings the last time we went. They were pretty tasty. I remember there was once a time that I would order their avocado rolls as a meal. Mmmm crispy, gooey goodness. I also love sitting at the bar watching my favorite sports teams (any team playing against the Lakers). Football season gets pretty crowded at the bar, especially since seats are limited. Speaking of the bar, go see Gail G., she's awesome. Sweet as can be and always so attentive.
(3)
Orlando D.
Stopped here to try the Pretzel Burger heard good things... Seated fairly quick for a sunday night... Noticed the lighting in the booths is terrible here... Not something I'm used to complaining about but the chandelier is like right in your face and the bulb is bright enough to light the entire restaurant... Small detail but none the less... Good customer service. The pretzel burger was amazing I had it with no pickles... seems like that would clash. Who ever had that million dollar idea deserves an award.Overall great experience would recommend you sit in the bar area or a table for better lighting.
(4)
Kathleen G.
I went here with a friend, as this was my first time to eat at Ruby Tuesday.. I love the Asian Dumpling!! If I can, I would just order that... but no, I had the Mini trio as well. They were really good and tasty. the crab one is good although i found it very messy to eat. Service is over the top for me, from our server. she comes by once in a while to check up on us! :) Ambiance, it was okay. i guess because we had the comfy table. I liked my first experience from here... let's see if they're gonna get more stars the next time I update this review. :)
(3)
Kumu D K.
Hannah was our bartender and server. She was really on her game. My son and daughter in law - as well as their friend had been visiting from Cali and were on their way back to the Mainland this night. So those three, my other son, my Bf and I were just there as a quick meeting place to finish up the vacation and say our goodbyes - It really is a good place, close to the airport to sit and talk before departing from the island and one another. I am especially writing this review to praise Hannah's work ... she took our orders, checked on us - and when my Bf decided to get some ribs ...(uugghh) she was really nice about it and made sure it was packaged properly for him to take with us. We noticed another guy at the bar eating some chicken strips or fried chicken wings? and Bf made a comment about wanting to try one .. Hannah was quick to "protect" her patron a the bar from my Bf's wanting to take his food ... and told my Bf she'll get him a piece or two from the kitchen ... that was smart ... we know now, that we'd try that again! Kudos to Hannah for helping make a potentially sad evening a little better!
(5)
Jude H.
I LOVE the Ruby Tuesday Windward! We had such an awesome time there and it was mostly because of the manager Ronnie. Great service, awesome food and the drinks she made for us were top notch!
(5)
Rebecca D.
Food was standard for a chain restaurant, my husbands chicken quesadilla had hardly any chicken in it. I love the salad bar though! Service was actually pretty great, hostess seated us immediately and our server was friendly and very attentive, our glasses were always topped off.
(3)
Leah G.
I sat at the bar which everytime Ive been has been busy. They bartenders were ok about getting to you as you sit down. I felt like they had work issues among themselves but I would give them an overall good review
(3)
Cordario L.
Not bad for brunch and breakfast. Other than that, the slowest service ever. It seems like the hostess became the waitress, took the order, hunted the food, cooked it and then served it. I literally waited 45 min one morning and I was the only one there. Also well overpriced for quality of food. Don't recommend for dinner date.
(2)
Laura R.
I have been here on three occasions and all three were free. I wouldn't go there if we were actually paying, The service was alright the first 2 times we were there but the last time we had to wait 15 minutes before anyone waited on us. Pretty annoying. The food is just okay.
(2)
Daniel R.
It was ok, but the service was slow two separate customers got their food before us. I only order a crab burger and my girlfriend got a triple Prime burger medium well. WTF?
(3)
Joey G.
Great service by Chris. He assisted me in a to go order and received it in 15 minutes exactly as he told me over the phone. Great guy and excellent customer service.
(5)
Don D.
The only reason we went to Ruby Tuesdays is because my parents had a couple of gift cards. We went on a Wednesday night and to our surprise it was super busy. We rolled in with as a party of nine so I understand that we had to wait a while to get tables that were closer together. They ended up giving us two separate tables that were across from each other, separated by the aisle. The wait was about 30 minutes...maybe longer. As we sat, we wondered who our server was. The place was busy so I could understand the wait, but it did seem unorganized. Im not sure how the servers are given tables, but in a "normal" restaurant, the servers are given tables next to each other. I saw our server serving other tables across the restaurant! Huh? So it did take a while for him to greet us, and after he took an order for our table, he didnt realize that the table across from us was his also! He took our drink orders first and he took a while to bring them back. Then we ordered our food. Some of us ordered appetizers because we knew that our entrees were going to take a while before it came out (from experience). BUT....that isnt how it turned out. Its not set in stone but for all you people who are servers, you really should as if the guest wants their appetizers to come out first, as well as kids orders. So, we waited for a while for all the food to come out. Appetizers came out with the entrees, and the orders didnt come out at the same time. The last person got their food out 5-7 minutes after the first person got their food. Unless I got a good deal on Ruby Tuesdays, I wouldnt go back there. Well, maybe not when its busy. First time to that location, but after reading reviews from other, it seems like they have the same problems over and over.
(2)
Faith S.
Ooo ooo ooooo just want to share some yummies with y'all :*} last night we went to Ruby Tuesday's for dinner. We tried something new called Shrimp Fondue & holy poop it's was sooooooo yummy :*} only of my new faaavorites :*} a must try!!!! Ps. The new waiter we had was super cool. Don't remember his name but I remember he's from D.C. :*}
(4)
Wayne S.
Food is pretty standard, burgers, ribs...........whatever. I usually like the salad bar at Ruby but this particular location the salad bar was very not paid attention to. Everything seemed bottom of the barrel as far as being stocked. Bruised, discolored, oozing liquids and just no sense of pride. The broccoli was ONE HUGE uncut flower, really? Thats how you want to serve broccoli? The baby greens were completely out and all that was left was the dried out, discolored and bruised parts so I had to hunt down someone. I guess he was the manager because he was in a blue shirt and she sought out someone to refill the salad. He came out and didn't even bother to bring out a new dish or even clean it out but just poured in the new with the bad. NICE. Then I saw him do the same when refilling the mushy green pepper and the disgusting cucumber. The server also made our night, because he was hardly around. It was so hard just asking for extra napkins and more ketchup. Lastly the wait for the privilege of paying was ridiculous. He just never came around after dropping the check. I was literally standing hoping he sees me. That was an experience that left me really pissed. There seems to be a serious lack of leadership at that restaurant and it shows.
(1)
Mari S.
Skip it. They have a low-star rating for a reason! Being the "Yelper" out of my group of friends, I have to admit I am slightly disappointed in myself that I dined here despite the semi-poor ratings. However, my friend did the planning for our lunch, and being busy, I just complied. The service here is mediocre, if not worse. Don't expect much and don't be surprised if your server is either rude or slow. Food is alright. If you've dined at a Ruby Tuesday before, you probably know what you're in for. If this is your first time, its basically American chain-food cooking. Nothing horrible but nothing special or unique. And for the prices? I would rather take my business elsewhere. But that's just me. Not being too much of a burger fan nor crazy about large corporate chain restaurants, this place really isn't for me...
(2)
Chanelle A.
I kept seeing the commercials on TV and just HAD to go. I wasn't impressed at all. The salad bar was a disappointment and service was less than acceptable. It's pretty bad when I'm sucking on my ice cubes to quench my thirst cause I haven't seen my server in a while.
(2)
Rocky R.
It is pretty much always crowded here for lunch and dinner. Seating is slightly cramped but understandable for how busy they are. If you need a place to have a large luncheon of 20-30 people they can handle it no problem. Menu selection and food here are pretty good for a chain--the burgers are my favorite. Salad bar seems pretty popular but I have never tried it. The staff is very friendly and prompt in addressing your needs. I withheld one star because I think prices are a little high.
(4)
Caitlin T.
So the last time we went here the place smelled of vomit. It was gross. Very loud with children running amok while their parents drank beers. I got the Shrimp Diablo, which lacked not only spice, but also flavor. They spread out a small amount of noodles with a couple shrimp thrown in on this long rectangular plate. Hardly enough for even lunch. At least my husband's mashed potatoes were good since I ate them when the pasta was more than below par. We paid around $40 for a not so good meal with not so good service in a place that smelled horrible. Never again. We would rather go to Taco Del Mar at the other end of the shopping center 2 times for the money we spent here.
(1)
Sam L.
This location is close to our house so we come here more often than not. Their asian grilled salmon was excellent!! I love their rice pilaf. Oh, and we always get the molten chocolate cake. Service is hit or miss, but the food is still good. :)
(4)
Marvin S.
Not bad! Expensive! Is this just a Hawaii theme? Not too much to write home about, but it was still satisfying. The location of this one in particular is great because it's right next to the Navy Exchange and makes for a perfect stop right after shopping. The customer service was great and the food was prepared properly. The burger I got was A-OK; it wasn't like WOW or O-HUM. Wish it was just a tad cheaper. You get a lot, you definitely pay a lot.
(3)
Keleka C.
I've only seen this restaurant in Hawaii, but I'm sure it has other locations. I was looking for a place to have my daughter's birthday dinner and she recommended we go to this place. Apparently, it's suppose to be similar to Chili's and maybe a level higher....I don't know you decide. Anyways, since the dinner party was going to be large, about 15+ people, I noticed when looking this place up on Yelp that they do take reservations. So early in the morning, the day of the dinner, I called to make reservations. I forgot the gal's name, but I made the reservations with her and I assumed we were all set. When we got to the restaurant, the hostess checking us in, had no clue about any reservations. Therefore, we had to wait a bit for them to set up up in the patio area, which was no problem since not everyone in the party was present yet. But still, I had called in and made reservations so it should have been all taken care of regardless. That incident would have gotten them two stars, but their service performance was great! The waitress amazingly handled our large chaotic group with ease as well as all the other tables in that area she had. Without even being told, she made sure that the kids in the party received their food immediately so they wouldn't get restless or crabby. Unfortunately, right now, I cannot remember her name, but she as outstanding. So much so, she was very helpful with the cake and again without asking, brought out plates, forks, etc....even asking if we needed candles or something to light the candles with. She was GREAT!!!! In regards to food, for some reason, the dish of the night, was the chicken fingers. Half of the party ordered that dish and everyone raved about how good it was. As for me, my niece recommended the Mango Salmon. One word to describe it: DELICIOUS!!!!! I definitely would go here again if I'm in the area.
(3)
Chad K.
Now we all know what to expect from places like Ruby's, for the most part the food is uniform throughout the locations give or take but the service can be hit or miss. Fortunately for my first visit to this location my entree was pleasantly surprising and the service was great. Going against recommendation I opted for the cow sliders and not the turkey sliders, my friend got the turkey sliders...the turkey kicked the cows butt. I dont know how they made the turkey more flavorful than the cow but they did. The sliders come in a four pack so luckily for me we could trade 2 for 2..i got the better of the deal. The turkey sliders were deceiving little guys, so simple looking with the drab color of the patty and typical bun colored...bun, the only contrast in color was the bright red tomato. Deceiving but so addicting, heaven forbid these sliders be easily accessible at home or after a night out. I could easily eat 10 of these knowing full well of guilt trip to follow but I think the instant gratification would be too strong, and what feels better than instant gratification right? These turkey sliders are a great asset to society. We were seated, placed our order and received our food all in about 20 minutes total which was fantastic being that it was a saturday night at peak dinner hours. Our server was readily available and super personable adding to the already great turkey sliders. oh the cow sliders were ok. go with the turkey, trust me.
Okay if you read my last review, it stated we wasn't allowed to order from the lunch menu. Now we just went there and surprised when the waitress mentioned we are allowed to order from the lunch menu. Why wouldn't we order from the lunch menu. Think about it dinner menu for a Trio Mini Burger is $12.99 and the lunch menu is Two Mini burger with all you can eat salad is $13,99. Someone please clarify are we able to order from the lunch menu for dinner? Confused, I still think Ruby Tuesday is overpriced but its close by and croutons rocks plus a blue moon draft 22 oz for $4.50 helps.
(3)
Jean P.
We were seated quickly and our waitress was awesome. She was very attentive and helpful. I am not a big fan of Ruby Tuesdays because of the lack of healthy selections in their menu but this location is better than the one in Ala Moana. It wasn't over packed and we got seated quickly. The food I had was pretty good as well.
(3)
Jane L.
I went to eat here last year. They seated us outside which was nice because it wasn't a hot day or windy. It was nice and cool. The thing that I didn't like was that after the table behind us left no one came to pick up the empty plates that caused tons of BIRDS to swarm around us and that table. GROSS!!!!!!!!!!!!
(1)
Claudia M.
They have yummy food here and wonderful service. I ordered their burger and asked for some avocado in it, no charge! I love me some avocado in my burgers!
(4)
Krystal W.
Possibly the best "American style" salad bar on the island. The crab cakes and burgers are great. The ribs are a favorite too. The wait for a large group can be a bit long. One down side is that although new, this place is surprisingly dirty which is not uncommon on the island. Which is weird because I always see a group of employees visiting around the hostess area visiting. Hey man, I say "If you've got time to lean, you've got time to clean!".
(4)
Daniel G.
Wish I could put a zero here, went there today for lunch and my wife had a live bug in her salad plate! We brought it to the attention of our server- (I took the plate to her) and it took her over 8 minutes- (this is really a long time if you think about it) for her to return and said that my Turkey burger would be on its way- (she made no mention of the insect in my wifes salad), no manager came to apologize- horrible. The prices have also gone up and the food is really tasteless. Never again!
(1)
Karen H.
I've been to the Ruby Tuesday on Valkenburgh three times. The first time, my boyfriend took me there for dinner because he had a gift card which he needed to use. I had the ribs and they were OK but nothing out of the ordinary. I can't remember what my boyfriend ate and we both had the salad bar. It was very crowded (I think we went on a Friday night) and noisy so I didn't like that much but our server was great and he tipped the balance so that we came out, we thought we would go back again. A couple of months later, we went again on a Friday night. This time, we were seated on a table right by the bar. Our server must have been new because it took a while before she came to get our order and she only stopped very briefly once to check on us after our meal was delivered - we got so tired of waiting to get our bill that we went to the reception lectern to ask for it. So, my girlfriend wanted to have lunch and since she was dropping someone at the airport, we decided on Ruby Tuesday. When we came in, the person at the reception kept on with his conversation with a server even though we were standing right there - when he finally acknowledged us, there was no greeting or smile - he handed us off to the gal who was to seat us and she led us to the area by the bar - it was SO dark that we both said we wanted to sit somewhere in the main dining area so rather reluctantly, she took us to a table by the window. Fortunately our server proved much more verbal and communicative than either of these first two people we encountered (perhaps a review of what "customer service" means is needed here) and if it weren't for our server being so pleasant and friendly, this would be a one-star review. Again, the food was OK but it's rather pricey for what you get. I doubt that I'll be going again anytime soon.
(2)
Joseph L.
The hamburgers here are mediocre. They were more dry than I am used to. This location is always packed with military guests who seem to get way more attention than "civilians." The service was very friendly when we got it though. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Â~~~~~~~ My girlfriend and I came here after craving hamburgers but didn't want to drive all the way to town. We both ordered different hamburgers and a couple drinks. The hamburgers were pretty dry and were caked with sauce. I ordered the buffalo chicken burger and all I could taste was this slightly spicy sauce and nothing else. The buffalo wings were as expected but I always say how can you get chicken wings wrong? My girlfriend ordered a sangria that tasted great after squeezing in half a lime and some lemons. The service took a while and they were slow to refill our water. I don't think I will be coming back here anytime soon.
(2)
Adam G.
The service was poor and the food made me sick. I am extremely disappointed. Ruby Tuesdays use to be one of my favorite restaurants.
(1)
Kristina E.
Ruby Tuesday's is waaaaaay too overpriced and not worth it!! Portions of meals are small and not that great. The only great thing about this place is the salad bar...but still overpriced. Selection of veggies and toppings is good and the croutons are awesome. Other than that, you will feel like you got ripped off if you eat here!
(2)
Michiko H.
Its a pricey family restaurant, nothing to special other than the salad bar which is a perk. I've been here a few times and each time either the service or food was okay. This time around though I ordered the grilled salmon and side veggies and it was good but not worth paying $13 for. The portion was also tiny! If I had known I would have cooked my own salmon meal for half the price. My hubby ordered the hamburger and he liked it ,but didn't love it. I know its popular because of the military base so I can see why its always crowded, but in the end next time I'm good with going next door to the Korean place.
(2)
Christie O.
Though the location of this particular Ruby Tuesday is central and ideal for an after work meeting spot, I'd much rather have driven some distance for better service. My husband and I decided to go there to catch the last half of NFL's Thursday night game. Upon arrival, the bar area wasn't really that busy so the server approached us in a timely manner. As the game went on, maybe about 30 minutes after getting there, she was no where to be found. Waters and Teas were near empty and near by tables were complaining that they've been asking repeatedly for another beer. Heads were constantly turning and necks were constantly stretching to search for ANY server. Quite annoying when you're trying to watch and enjoy the game, yet distracted by NOT being served. Can't complain about the quality of the food there. I've been there for lunch and dinner before, and though only ordered burgers (turkey ones), I never had a bad experience with the taste. I want to think that this was an "off" day and that should we decide to return, particularly to the bar area, we wouldn't have a repeat of this evening. I can only imagine what it would have been like if it were a busier Monday Night Football afternoon.
(2)
JoAnne B.
Food came out at different times! My children finished their food before we received our food. Poor experience. Waitress didn't come around much.
(2)
Noe P.
Food was good but for some reason the booth i sat at smelt like mold. Our waiter was friendly and very attentive.
(3)
Andrew F.
Parking is a little crazy, the food is usually good from experience. Military friendly environment and okay for parties on the lanai. Steaks, burgers, full bar, and service staff is okay.
(3)
Chris L.
Go to the windward mall or ala moana locations... This one at moanalua sucks! Don't think they can handle multiple tables at once! Salad bar was not refilled! Literally had to scrape bottom =( to get peas, mushrooms, bean salad, bacon bits & olives! Terrible--- would not recommend anyone here!!!!!!
(1)
Andee L.
I'm kinda surprised at the mediocre rating this place has. Then again, I don't eat burgers which is most of what the reviews are about. This was my first time eating at this particular one and for the most part we had a pretty good experience. They first planned to seat us outside (it was a large party with 4 young kids) however it was lunch time and the sun was shining rather brightly. We asked to be relocated inside and they did not seem to mind. I appreciated that. I LOVE the salad bar!! I've never had a bad experience with the salad bar. Everything is always so fresh and yummy. PLUS it's all you can eat!! The service was good - the waitress was friendly, patient, and accommodating. I guess you just have to go on one of their "good" days - although restaurants or anyone in the service industry should always have a "good day."
(3)
Sharina N.
Don't like the portions on the dinners and haven't found a dish that I really like BUT breakfast (french toast) is yummy and reasonably priced. Will return for sure! Ample parking and the staff is ok.
(3)
Jessie D.
Ruby Tuesday's. The haven of sports, drinking, and random food items. Remember the movie "Waiting?" It TOTALLY feels like that movie here. The staff tries hard, but you know that they're pretty much on the home stretch at 8:30pm on a Saturday. I had the Turkey Burger/ fries platter with chicken quesadilla appetizers. The quesadilla was pretty OK, nothing good, nothing bad, nothing too mind blowing, just... passable. The turkey burger was delicious, but messy. But again... not bad, not good, pretty okay. So, how do you rate something that hit consistant "pretty ok" for the whole experience? 3/5. I do have to give props to our server, because he kept it moving and was very attentive. Wish I caught the dude's name before we left. Deifnitely earning his tips for the night.
(3)
Lisabelle L.
The food at Ruby Tuesday's is good. The staff, however, sucks big time. I've experienced bad staffs on the mainland and in honolulu. First bad experience, we waited forever for our waitress to take our orders and get our drinks. We sat at the table for half an hour and couldn't find out waitress. Second and third bad experience, we were at the Ruby Tuesdays at Valkenburg St. in Honolulu and we waited forever also. Took our waitress half an hour to refill our glass with water, but we saw her pass our tables 10 times and she asked us three times again if we wanted more water. For a moment while we were waiting, we saw our waitress just standing by the door to the outside patio with her other employess just talking and giggling. By the time she refilled our glass with water, we were dehydrated and full. Even though we didn't tip her, we feel like Ruby Tuesdays has let us down too many times so it's a NO-GO for us. Thanks for the good food, but we can find better food with better waitress/waiters somewhere else. I'm not a tough customer. You don't have to make small talk with me or be extra friendly or whatever, just do your job right and get it right the first time. I can be patient, but the waiteress/waiter still has to remember that I'm still waiting and apologize. Simple as that. I've been a waitress before so I know how busy things can get, but I've always made it my top priority to remember that I have certain customers waiting and I must apologize always apologize. See....simple.
(1)
Olivia D.
One of the foods I crave most when I am overseas is a big, fat, juicy American burger. So when my boyfriend and I returned home from three weeks in Bangkok recently, his parents picked us up from the airport and took us straight here. I had never eaten at Ruby Tuesday before and had mistakenly assumed the food quality was similar to Fridays or Chilis. Boy, was I pleased when I opened up the menu to find A WHOLE PAGE OF BURGERS!! We all had a burger, and we all agreed it was the best burger on the island. All burgers are a half pound--they don't skimp on the meat here. Try the Triple Prime premium burger, with ground prime tenderloin, ribeye, and sirloin. The only disappointment I had with it was that the garnish doesn't come with onions like the other burgers. My favorite was the Smokehouse burger, with Wisconsin cheddar, Applewood smoked bacon, just the right amount of barbeque sauce, and fried onion straws. That really hit the spot. If you don't like sweet sauces on your burger, ask them to withhold the signature sauce. Also, they have turkey and bison burgers. Ruby Tuesday is now my number one spot for burgers. The meat is seasoned before cooking so it isn't bland like the burgers at Kua Aina or lesser joints, and it doesn't contain any gristle. They have the best burgers in Hawaii.
(4)
B. S.
I hate this place. I remember Ruby Tuesdays being a place where you can get an awesome salad bar, decent burgers, drinks at a good price. And service was always good. Not this one. We came here for someones going away party at work since its right down the street. Only about 8 of us though. Through the course of the night we had about 3 different waitresses. We learned to place 2 drink orders at once since it would take FOREVER to get our drinks. The food portions, yeah.....what was that about? I felt like someone ate half my food while sitting in the kitchen. And speaking of that, pretty sure it was sitting in the kitchen for awhile, sure tasted like it. I suggest just going to the Ruby Tuesdays in Windward Mall Kaneohe, better service.
(1)
Candace F.
Always go for the combo mini burgers with the all you can eat salad bar. Turkey mini's are filling and tasty with really soft buns. I think the salad bar selection is fantastic with the choice of lettuce, beans, cheeses and let's not forget the yummy crutons. However, the dirty mat in front of the salad bar is disgusting and smells. Also, the communal serving spoons are pretty gross as well. A person in front of me sneezed into their hand and then grabbed the serving spoon. Totally disgusting and a turn-off. The fries are skinny and burnt, nothing to rave about. The appetizer spring rolls are actually really good. A little bit of a kick, cheesy and tasty. I really lowered the star rating because it always smells in there and the communal serving utensils.
(3)
David C.
The place could use a scrub down. The booths have an unforgivable scent and I think they caught it from the floor.
(2)
pola k.
this was my 3rd visit ti RT moanalua, and my last. the first was ok, the second, my fiance' and i got seated in a "closed" section, wait staff paraded past us for at least 10 min before realizing we were waiting to order//this last time--first the place was freezing cold. i actually got our large beach towels from the car so we could cover up. we waited 7 minutes before our waiter acknowledged us. water came later. food came later. and with a wrong order. another wait. the server was filled with "sorry about that"(s) too little too late. no more will we go to Ruby Tueday at moanalua amd neither will anyone else i know. seriously, you can get better steaks and service at cattle company. one star is generous.
(1)
Deanna B.
It's alright. It's getting to be over-rated. i'll go every once in a great while.
(3)
Shay F.
Ew gross. I don't like this place. There's hardly anything I like to eat there...and the salad bar seems like it's been out there forever. Blah.
(1)
Mark J.
I go here for the Happy Hour, Beer, games on HD Games. Usually just sample the appetizers, great salad bar also! Bartenders are nice and friendly and take care of you.
(3)
Liana S.
The ambiance brought us in and the prices drive us away. I've never seen Chicken Alfredo for 20$ before.
(2)
Nicole K.
Ruby Tuesday is Ruby Tuesday in my opinion. It's a chain, so the food is usually good, but there's no real kick. When we came here last, the service was mediocre. Waitress refilled our water and stuff, but she was depressed or something. Kind of killed the mood for the rest of us.
(3)
Alan W.
Strange way to serve ribs. Ordered the "original" bar-b-q and the mango sauce and both were good with a little spiciness thrown in. Both were delicious with the mango version being a little sweeter. The meat easily fell off the bone. But we noticed the tops of our racks were just this side of burnt. And the underside of our "original" rack came with a flat, black piece of burnt sugar, about the size of my hand. Service was excellent as always. A-OK but . . .
(3)
Nomer O.
Experienced the worst service we've ever had at this Ruby Tuesday's, and we're regulars here. 3 Kids Mac & Cheese meals took 30 minutes to be served (and a full 15 minutes after the first adult entree was served). Had to request everything, and after each request, server took at least 5 minutes to fill each request. Had to request kids desserts even though they are part of the meal. Terrible. Unfortunately the Kids like this place, so we're hoping this is a onetime occurrence.
(2)
DJ S.
Horrible, overpriced food. White chicken chili was delicious but such a tiny pprtion it was insulting. Will not go there again, ever.
(1)
Dmitry O.
good food, fast service
(4)
Dakota L.
I've been to RT about 4-5 times total (mostly at other folks' invitations) and have never been impressed by the food. My most recent visit last night confirmed my negative feelings about this chain. The pricey menu offers a few different variations on a few main ingredients: tilapia fillets, shrimp, beef/turkey burgers, steaks, chicken fillets and ribs. RT seems to only serve broccoli as its main vegetable since it's offered with virtually every dish. Our server was pleasant, but the food took a long time to come out (~30 minutes) despite the dining room only being about half full. By the time we got the food everything looked dried out like it had been sitting under the heat lamp for too long. Our suspicions were confirmed when we cut into room temperature food despite the hot dishes that they were served on. BTW the menu photos of the food are misleading -- the pictures must've been shot with a fisheye lens because the food portions we received looked nothing like what's in the menu. For some reason everytime I walk out of a Ruby Tuesday after dining there I feel like I've been gyped and should've saved my money and gone across the parking lot to McDonalds instead (and they don't ration your ketchup there either). If I had to choose between Ruby Tuesday or other similar national chains like Fridays or Chilis (neither of which I am a fan of) -- Ruby's would be my last choice.
(2)
Amber N.
Hated my server the last time I came here. She would come out with a pot of coffee and refill the table next to me and not me. And when I flagged her down she would look at me like filling my cup was too much for her to do and look at her other tables to see if they needed coffee before filling my cup. Plus I had to get up and ask for creamer twice. She messed up our order and was had to find to fix it. I cant remember her name but I remember that she was about 5'7"-5'9"ish, a little chubby with long blonde hair. I will avoid her if I ever come back.
(2)
Dog L.
When you buy the half off deals for ruby tuesday from salem half off deal, its a great deal to go and have a meal there. Ruby tuesday also has great deals at costco and sams its really worth it. Love the salad bar and turkey burgers. Also when you do the to go service(when you call in) the servers do a great job putting together your order they also make a generous salad bar, just tell them what you want. Sierra or chonan are very good servers and they prepare a generous salad just tell them what you want. I have been very satisfied.
(4)
Danielle Y.
It's official: I do not hate this Ruby Tuesday's. Though often inconsistent, the food is never bad (though as usual I can think of better ways to spend $15 of my food money), is occasionally excellent and always satisfying. I am a big fan of the turkey avocado burger. It is certainly the best food experience in the mall I've ever had.
(3)
Michelle O.
Stopped here after a series of meetings, starving & ready for heart healthy but hearty lunch. Despite the crowd, we waited a few minutes before being seated in a nice booth for two. We both ordered the mini turkey burgers with fries and salad bar. The salad bar had all the typical staples, a few pasta dishes, and fruits. They kept it very clean and made sure there were ample levels of all items. They served the 2 mini burgers with lettuce, tomato, pickle, and a pesto mayo next to a small mound of fries. I would've gladly substituted my fries for another mini burger and if I ever went again, would definitely ask. Like a previous poster, I thought this place was just another Chilis/TGIF type chain. The only real difference to me was the salad bar component. The food was decent but not one of my top places for a meal, especially with the $12.95 price tag. The meal was worth more like $7.95.
(2)
Roger J.
The service in the bar is bad she need ask for 3 works what is Cabernet Sauvignon !! my aged prime sirlon was in V shape was cold and raw when I toll the bartender let the cook know... surprise he was not there...after he show up he toll her whatever he is busy .....Well after $46.00 dollars bill .... they don't even care
(1)
Nicole F.
I never ate here before today. But all I've been hearing about was their salad bar.. Sorry but I'm just not that kinda girl! So I went for the mini trio of burgers. It came with a hamburger, turkey n crab cake burger. Gosh these were nothing like minis I've tried at other places!!! I loved every single one of them!! But the crab cake is something I'll be finding myself craving again soon! It's the best I've ever had!! The only downer I bumped into would have to be my kinda over salted fries. But after a quick tap on my plate they where fine. My other half had the prime burger. He's not a burger lover yet even he enjoyed his burger and a few bites of mine!
(4)
David C.
This place is all right. I think they're a little pricey and they don't give you that much food for what you pay for. I had the ribs a couple of times and that's pretty reasonable. However, the last time I went, I had the Creole Catch and I was kind of disappointed. The fish was all right and they gave me this brown rice thing with cheese on top. Again, it wasn't bad, but I definitley do not think it was worth $14.
(3)
Hannah L.
Dear Yelp community...I should have listened...I usually stay away from places with less than 3 stars. Alas my need for quick meal close by overcame better judgment. Waiter service was rather slow, seeing other people in the section with empty cups and looking around either hungry or annoyed should have been another warning. I ordered the mini trio: mini sammies with crab cake, turkey, hamburger. Problem 1: no turkey. 2: hamburger was still mooing at me. So for 13.99, would have been better at McDonald.
(1)
L L.
Had a great lunch here with a good friend of mine and her daughter a couple days ago. Service was very good. I learned that the deal is to order the lunch specials which cost about 12 dollars. The lunch includes the entire Salad bar. What a great lunch. Service was good until we needed our check. Took about 20 minutes for our waitress to return with our change. Other than that the meal was very good.
(4)
Noe K.
Went for lunch last week. The service was quick, servers were friendly, funny even, and the food was great. I enjoyed the chicken sandwich. If I were hungrier, I would have added the salad bar as it is a deal. My friend said she will never eat another hamburger anywhere else. She had the triple prime burger.
(3)
Rob B.
Second time in a row for us getting slow service.. Food was cold at edges as sitting under a lamp.. Any request will send your server away for thirty minutes... Im done with service on this island!! Crap service ... No tip. Bad economy and really trying to retain customers.. What an idea! No more for us we will travel off island or stay home with some whole foods!!!!!
(1)
Bob G.
I've eaten at this location about 7-8 times and have had pretty good food in the past, especially the burgers. Tonight, I ordered the Seafood Trio and what a mistake. I didn't expect much for $23.95, and didn't get much, literally. Not only were the portions microscopic, I swear everything had to have been microwaved. The lobster was tough, chewy and fishy tasting. It really looked slam-dunked onto the plate. The 3 little shrimp looked like catfish bait my grandmother and I used years ago. The crab cake tasted good, just not much to work with. I had a side of sad looking broccoli that looked like it had been crying and cheddar mashed potatoes, which had no cheddar that I could taste. The poor waiter had his hands full and when our meals finally arrived, my wife's white fish was cold. So, we had to wait even longer for that to be redone and it came back tasting scorched. Our host had a Loco Moco burger thing that looked pretty good and he didn't complain. Overall, I still like Ruby's for burgers but will never stray from that menu item again.
(2)
ck s.
This is a typical American restaurant that also has good service. The food is not really out standing, with perhaps minor variation of traditional recipes. But the price is perhaps double that of places like Red Lobster or Sissler. If you use the prepaid coupons from Costco, it might be worthy; otherwise, I think it is over priced.
(3)
John N.
While this is the best Ruby's on island and better than Zippy's, Sizzler, and Chili's, it's not that much better. I usually end up ordering one of the chicken sandwiches or one of the burgers, and occasionally the salad bar. I don't eat mayo and for some reason every single sandwich or burger has the garlic mayonnaise. I always tell them to hold this condiment and they always serve it on my dish in one small metal cup. The fries come with a couple ounces of ketchup which is also served in the small metal cup. For some reason Ruby's is skimping on ketchup, maybe this is how they save money? The salad bar is okay, and if you order just the salad bar it's $12.00, and to me this is not a good deal at all. I can go to any store and buy for this amount of money enough produce to make a few salads, which would be better quality that what they offer. If you look, you will see some of the clientele handling the tongs, and there's no way I want to handle those same tongs, due to the soiled mitts the salad bar patrons possess. I've had most of the burgers and they are at best average burgers that anyone could make with beef purchased at Foodland or Safeway. A few better burger places would be Stuart Anderson's, Kua'Aina burger, or Kiawe Grill. The Counter would qualify at about the same level as Ruby's, due to the extra lean meat they use, it is not juicy, it's too dry and flavorless. I would recommend only if all other options are out.
(2)
Ken M.
yesterday a friend and i went to this ruby tuesday for breakfast the menu is very plain and simple , this was my first time for breakfast anyway ......the food was okay the fried rice is not too bad execpt it mixed with red chili pepper and taste like a little tobasco is also used in the fried rice was something different but never really care for it too much because it was on the mild side and my stomach can't handle too much spicy food......anyway the reason i gave it a 2 star because our waiter a man he was okay and took our order he was okay in the beginning but than when it was time for me to pay took over 15 minutes to get the check from him and it was not crowded maybe like only like 3 or 4 customer in there and i don't know if he was a rookie or what but what got me upset was he looked at me and ask anything else you need and i told him our bill so i had already give him my credit card and he never return with it so than i ask him where is my credit card and he gave just the customer copy and not the copy for me to sign so i waited a few more mintutes more and still did not return so than i had to call him again and than he gave me the copy to sign now i was already upset so i had talk to the manager on duty and she ask me anything i could do so i told her what happen and told her it better not happen again so the waiter did not get any tip from me.....so i'll go there again for breakfast another time and see what kind of service i will have next time and i sure hope i don't get the same waiter again.......so i hope the manager talked to him........thank you......
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Melissa J.
We had a huge party because my niece just graduated from Moanalua. Our server, Jessica, was the best! I had my kids, a 1 year old and a 2 year old, and she would know exactly what I needed before I even asked. Eating out with my kids isn't easy, but she made it easier for me! Thanks Jessica!
(5)Sergio L.
Always friendly and fast. good drink specials. Can get crowded on weekends.
(3)Noel B.
I came here once with my cousins and thought it was alright. This last weekend, I went here and was utterly disappointed. My fiancee and I went because we were hungry and were debating over KFC. First off, the waitress served us well and brought our food immediately. As for the food, we ordered the guacamole appetizer and chicken guacamole bacon sandwich. Both were completely bland. Flavorless and all. I think that a fast food restaurant can easily top this place. As other yelpers have indicated, this place maintains its revenue with its proximity to the military bases and many happy hours, which means cheaper taxi rides and drinks.
(1)Dave K.
Ruby Tuesday is often busy at nights when i pass by. I have no idea why. Perhaps location and the lack of nearby competition keep this place going. Though not a terrible place, it is OVERPRICED unless you buy a burger and the food is simply average in my opinion. With that said i can say they play the games and have the fights and I have never had a problem with a server there. Its worth a one time, you may like it. Good luck justifying the taste/price ratio though.
(1)R G.
Not good. We tried it twice. The first time the food was cold and the veggies were spoiled. We gave them a second shot since we were in the neighborhood and again... spoiled vegetables... on my plate and on the kids plate! REALLY!?! And the booth was not properly cleaned :( I contacted Ruby Tuesday with photos of the food and letting them know quality control was lacking, it's been a month without a response. Hopefully they've addressed the issues but I don't think we'll be going again. Yuck.
(1)Maile L.
So the staff here is what makes me like this location better than the rest. Is it wrong of me to come just for the garden bar? Not to mention the wait isn't as long as the other places.
(4)Misty P.
I came here for a quick lunch with friends. They ordered simple burgers. I wasn't feeling so hungry so I had the white bean chili. The waitress was cold and a bitch. We waited and waited for our food -especially mine since it's only chili which usually is prepared already in a pot. Just scoop and plop in the bowl right? It took 30 minutes for our food to come out and then the chili is cold! Like really cold. Very unappetizing and boring food. If you walk in now the carpet inside smells and it appears old already, despite it being a semi-new restaurant. I also came here once on the job. I won't say what I do, but we walked through the kitchen to find the manager whose office is in the back of the kitchen. After doing that I ain't eating here again. The kitchen floor was slippery with wetness and old spilt food. Food all over the floor that it smelt rotten - sort of like a pig farm. Nasty...All that around while plates of orders are waiting. Cooks are teenage kids or young guys in their twenties fooling around in the kitchen. Park here and play Russian Roulette on getting your car broken into as well! WIN!
(1)Christine K.
Usually like Ruby Tuesday, but the staff could make some improvements. A lady picking up dirty dishes from tables put other people's dirty plates on my table while I was eating. Totally grossed out.
(3)Sweetie P.
I'm giving one star for the bacon cheese burger and one for the fries that came with it. Both were very good and tasty. However, when the waiter presented the Crab Cake appetizer to us and I asked, "only 1 crab cake?" & he smiled and said, "yes", I was in disbelief. 1 normal sized crab cake for $14.69 is outrageous and even worse, it was overcooked, burnt - way too dark brown-black on the top and bottom. We also ordered the nachos b/c the menu states "fresh tortilla chips" but they were definitely NOT freshly made/cooked tortilla chips. They were fresh out of a bag! Maybe Ruby Tuesday doesn't know but anyone who knows food knows that freshly made tortilla chips won't go soggy in 5 min under toppings for nachos.
(2)Nicholas B.
The Burger I ordered was undercooked the service was slow and I think I saw all four seasons pass before we received our dessert but on the plus side the waiter was nice.
(2)Jake V.
Brought my brother here while on leave from Afghanistan. Service was not to bad they came around often enough to see what we needed. The food on the other hand wasn't up to par in my opinion. Ordered the Cajun pasta and asked for it to be spicy and add shrimp to it. Wow what a disappointment, the shrimp really did. One on the side on a different plate, the pasta was over cooked and very soft, pasta should be aldente! As to the spicy, not even! What happened to Gettin what you want? Now the salad bar, found some wilted lettuce and spinach on the salad bar. I mean, an establishment so reputable could be failing so miserably! Not going to moanalua ruby Tuesday any more.
(1)Colleen O.
I love the convenience of it's location...they are open for breakfast which is my normal visit. Today a sweet dear friend of mine who is leaving the islands in July called to have lunch so here we are! The food is good...casual, friendly atmosphere but the service is a bit on the slow side. Granted it does get busy but most of the servers don't assist their coworkers with their tables...it should be team work...
(3)Sarah K.
Ruby Tuesday's is a chain. So, don't expect anything to blow you away. They aim to please large masses. Here's the breakdown of this particular establishment: Service: Been there three times. Service is a little above slow with the waiter and waitress visibly hurrying around every time but only getting to us at a sub-par rate. I would guess they are under-staffed. Food: I have been pretty pleased. Fresh food, nothing under or over-cooked. Price: Well, it's Hawaii. In Alabama and Florida, the salad bar comes for free with your entree. Here, it is an extra 6.95, regardless. The entree prices are all near the 20's. What stands out: They have an awesome lanai for outdoor seating and their brunch menu on Saturday and Sunday is pretty awesome. The Steak and Eggs is awesome! They also have Country Music Night and all the NFL games. The bottom line: Go here if you want a place with a variety of food that is easy to please your party of people. You will get stable service and good food any day of the week, but I would go here for brunch or lunch.
(4)Dustin M.
Has big signs stateing serving breakfast daily but don't open till 1100am Monday thru Friday. Seems like a little bit of misleading going on but good for the other businesses around there
(2)Rose P.
Good food and atmosphere for get togethers.
(3)Sharee M.
Food is tastey but everything is waayyyy overpriced IMO. If they dropped their prices or had better specials, I would go back. But as it is we just can't see spending so much cash for the type of restaurant it is. Also, I ordered steamed broccoli and it came out like mush. If you're going to charge an arm and a leg, you have to have better quality control on your food.
(3)Amber P.
Terrible service! We went on Thursday nite and waited 35 minutes for a table (seems reasonable), we waited 15 minutes for our first contact of a server to order drinks and our order, took 10 minutes to get our water and draft beers (which was warm), another 20 minutes to get our burgers and then when we got our order two things were forgotten. We asked again and never got it in the end. They cleared half of our empty plates and left the other half another 45 minutes until we left. Of the last 45 minutes, 25 of them was waiting to pay. This place is ridiculous! I would be more understanding if it was busy, but it was half empty.
(1)JazminAriel N.
Went in about 1pm and was seated right away, party of 2. That was about the only good thing about our visit here. Our waitress had no idea about the menu and the different dishes that we popular. We had many questions about the menu, and she had to constantly refer back to another waitress to give us the correct answers. I ordered the spicy fish tacos and it came with the create your own salad bar. Both the salad bar and my tacos were a disappointment. First of all the salad bar looked like the ingredients were not only past due, but all of the product must have been sitting out for the entire day. Everything was wilted and dry. The dressings had that film on top and everything look unappetizing. We waited almost 25 for our orders to come. I only received 2 very small tacos. Although the fish was hot and cooked correctly, my taco was over flowing with too much lettuce and cheese. That was my meal. Just the tacos. No other chips or sides to accompany it. My boyfriends meal of half rack of ribs and shrimp was also a disappointment. The shrimp was not fresh seeing as it was those tiny pink variety that you find in prepackaged Asian noodles. The ribs were also a let down, they were dry and clearly over cooked. This visit may have been my last. The prices are completely over priced and the food is not worth eating.
(1)Larry B.
This place is definitely sub par. I give it two stars only because the server was pretty prompt with taking food and drink orders. The food needs some work. Ordered shrimp and it came out with other miscellaneous fryer crud on my plate... such as big burnt fryer chunks.... fry pieces... etc. This is just a simple fix of not putting the crap on the plate yet they don't seem to care enough in regards to how the food is presented and tastes.
(2)Matthew A.
Burgers are dressed well here and are very tasty! They also have a salad bar on the side. Came in at a busy lunch hour. Looks like they do well here in Salt Lake, near Pearl Harbor.
(4)Eric M.
I've always been a fan of the salad bar but only on my last trip did I notice $5 Long Island Tea. Tasted good if a bit weak - but what do you expect for $5? The salad bar was still great. The chicken quesadilla shrank but heck, it was too big before anyway. Now I don't have to take a couple of pieces home when I fill up on salad, as I usually do when I eat here.
(4)Anthony R.
Always good for a couple beers and a quick bite. Friendly service and good wait staff, defiantly my corner bar for Salt Lake!
(4)Shyenne S.
The service was super slow tonight! The waitress kept saying it would be out soon a few times. For spending $89 for three people they could've did better than that! The baked potato was under cooked but the steak and lobster Mac and cheese was good!
(2)Michael M.
Need a quick steak and seefood fix? Ruby Tuesday hits the spot. Affordable sit down restaurant with a good atmosphere. I can tell this location gets good traffic because the servers are efficient and pleasant. I look forward to my next visit.
(3)Roger G.
My sons love the grill cheese, and I was a huge fan of the New Orleans Seafood! Service was great, small miscommunication with order but was corrected by everyone right away! Only reason I give it four stars is the place is noisy, depends on when you come I guess.
(4)Cassandra P.
Great place!
(4)Claire T.
Y365C R2 #008/365 This was my 2nd time at this location with my husband & 2 kids & both seemed to be good experiences. All I have to say is if your feeling salad this is the bar this is the place to be. The salad never fails here & was wanting me some salad & since we were in the area this was the place to go. Both my husband & I had steaks, I tried the new Mushroom NY Steak & it was much better than what my husband had. I always order the mash potatoes & zucchini for my sides, always happy with my sides. The kiddies had mac n' cheese ;) The service was great our waitress, ugh I wish I remembered her name cause she was so on it, the last waitress we had was pretty good too we sat outside the last time & this time dining inside was nice too. Overall, I don't have any major complaints, my family & I will be back if we are in the area or feeling the SALAD BAR.
(4)Steve D.
First time at a Ruby's so I'll keep this simple. Our waitress was great, the beer cold and but the food pretty much tasteless. Had the coconut shrimp appetizer which was pretty dry, more worst was told it was half price @ happy hour. The crab cake thing I ate was well....pretty bland. My dad enjoyed his cheese burger so one star for that and one for the service.
(2)Jack W.
Service sucked tonite and the food was subpar including the salad bar, which I had to tell them to refill cause it was out of lettuce and salad dressing. Now she taking 5 minutes to bring the bill back.
(2)Melissa-Nicole F.
I will not visit this Ruby Tuesday again. I had horrible service. The wait was very long but that was the least of our problems.. The person I was eating with had her veggies burned. When we told the waitress she said that there was nothing wrong with them, but that was just how they cooked them. She had an attitude and it was obvious. Then they gave us another batch that was perfectly cooked. It seemed like she was making excuses at first and didn't wanna bring them back. I got a steak and they took so long to give me my steak sauce that my steak was getting cold. When the manager came around he just said he'd get it. Why does it take 2 people to get steak sauce? My breaded shrimp was still raw on the inside too. When our waitress finally came around, we told her all our issues again and she acted so fake nice that it was almost sarcastic. By that time we were so annoyed we asked to get our checks. When we said we were not satisfied with the service and food, they gave us 15% off. GREEAT. Horrible servers and horrible management. NEVER AGAIN.
(1)Rizelle Aira L.
Their baby back ribs are really good. But a little bit dry. I was hoping it would be smothered in honey chipotle sauce. Their ice tea is super sweet! But a little lemon will do the trick. The mozzarella sticks are the bomb though. Before I use to order pastas, but they're ok. The best dish in Ruby's is probably the ribs. And our waiter West is very friendly (:
(3)Krissy F.
My husband and I just finished eating here and we weren't very impressed. Service was great however. My husband had a steak with a beer and I had the Parmesan shrimp pasta. The steak was tender and the pasta dish was good. Nothing was so great to get excited about but the bill was 77$!!!! Yes, that's right 77$!!!! Way to overpriced! We will not be going back because 77$ for a just ok dinner for 2 is not worth it. Ridiculous!
(2)Mike J.
Fish taco's were overcooked and flavorless. The entire staff seems to be high.
(2)Sesilia R.
I have to admit I wasn't a fan of this place, I ordered a pretzel jalapeño burger which fell apart the moment I picked it up, and my husband had steak with mash potatoes and Mac n cheese which he said was too overwhelming, and the soda was very watered down, but price wise it was ok like $8-$12/ plate.
(3)Jeremy G.
I used to eat here a lot, but the last 6 months or so the quality has really slid down-hill. It seems like there has been a change in management or that food costs must have gone up (or they are paying for lower quality food from their purveyors for some reason to cut costs). The Ruby's over in Ala Moana Shopping center does a much better job. They keep things well stocked at the salad bar, and it's never quite as crowded full of people either. Also I don't get the same feeling that they are cutting corners now. It's the little things, regular cheddar cheese being replaced by craft shingles in certain items. The hamburger meat seems like it's under seasoned or not fresh...the plates at the Salad bar have gotten smaller. The fountain drinks are starting to taste like they came out of an older hose or something. ...it's like the yellowing of old dentures...
(2)Veronica L.
I am always a fan of Ruby Tuesday, just not of their prices. The mainland prices were steep enough and understandably, Hawaii is a bit worse. Thankfully, if you've eaten at one Ruby's, you've eaten at them all! I have eaten here twice and the most recent time my friend and I chose to sit at the bar because we came during the week at lunch time. This particular restaurant is located right outside two military bases so there were many military service personnel there that day. The bartender was very friendly and accommodating. She was apparently used to serving restaurant patrons at the bar and served us very well. She was attentive and speedy. The food was good as always but the service took the cake on this visit :)
(3)K V.
They got two stars for one reason: our waitress. She was nice, prompt, and did her job very well. The food? No. Not at all. It's 5pm, the start of the dinner rush. There's no excuse for old, cold fries at a restaurant that prides itself on their burgers. Not only that, the burgers had no seasoning at all. None. The salad bar was the only other bright spot here. It was clean and fresh. I'd avoid coming here. Go to the gas station. You'll get better food.
(2)Shane S.
Great place to be for Monday Night Football...Wife and I had Ribs that just fell off the bone...service is usually hit or miss for consistency, but the food usually is on the mark. Convenient location in the Moanalua SC with plenty of Free parking. Can get crowded during dinner time, but for the most part, your wait is usually at a minimum.
(3)Heidi K.
What a train wreck. I finally jumped off. Look Ruby's. I know you're on an island and everything is more expensive, but for your quality and ESPECIALLY your service (Which you should be stepping up to make people justify spending 13 bucks at lunch time for a SALAD bar), you are just not worth it. Just give it up. The first time we went in, the server was really nice, the salad bar was fresh. Expensive, but we can do it for exceptional service. Second time, we got seated and never saw a waiter/waitress. The manager walked past us multiple times. I left them a little note stating that No Service causes customers to leave. I'm not even going to try it again, I have a bad taste in my mouth.
(2)Janine L.
We have been to three Ruby's on O'ahu. Do not love the Ala Moana location, four visits earned a fair grade of 2. However, this Ruby's is really well managed. It is always BUSY and you may have to wait, but never for long. It is really handy for when you need to meet someone near the airport for a visit. We have friends that fly though here and meet with them for drinks and pupus. The waitstaff is great and the place is clean. The menu speaks for itself - yum. Salad bar here is my favorite.
(4)Leizl C.
Came in for lunch with my husband and was seated in a timely manner. Looking over the menu, I was rather disappointed with the higher price of food and that there was not a variety of food choices to choose from. I was expecting something a little more because of the location but was waiting for our server several times. When we received our food, it tasted ok. I guess I was expecting too much.
(2)Tiffany Y.
I am usually a fan of Ruby Tuesday especially because I love their double chocolate cake...mmmmmmm However, I've been to this location several times for business lunches. So far, I haven't been disappointed. The waiter is helpful and friendly. The food arrives promptly and the refills of soda are given without being asked. The atmosphere is casual and not overly loud despite the fact that a TV is playing in the background. One of the pluses for this location is that there is a covered area outside for big groups. If you work near the Moanalua Shopping Center and wondering where to go to for lunch especially if it is a business lunch consisting of a fairly large group, call ahead to this location and they'll accomodate you.
(4)Teresa M.
Service sucks! It took too long for the food to come out! Give me a freaking break - 25 minutes to make a well done burger? Unheard of! Then the waitress spilled the tea while pouring it & just walked away. Food sucks, service sucks! Go eat at Big City Diners.
(1)Eddie Y.
The food at Ruby Tues is also what you expect. Not great but consistently good. Like today it's the kind of place you visit when you are running around the area, in our case picking up 4th of July sale furniture. This not so much a review of the place...just a report on a very bizarre customer experience. Here's the run down: 1. We went in, got seated in a nice booth seat right by the hostess stand. 2. Waitress came a few minutes later and we made our way to the salad bar. 3. Now it gets wired ...they gave away our seats as soon as we stood up to go get salad...how's that!? The hostess and the waitresses standing around said " oh well we didn't see any hand bags or belongs so we thought it was empty. Problem with that is that is that she was the one who seated us 5 minutes before....what a joke. 4. The remedy was " oh we can find you other spot" ...in the bar and the service was horrible..probably because the waitress didn't know we moved! Bottom line it was very unprofessional behavior to say the very least. Avoid! The manager Thomas was very professional and took my call to him well, theses people need training not only in their procedures and service, but also Ettiquite. Probably never going back!
(1)Sajili B.
The only, only, only reason why I was here was to celebrate the going-away of a co-worker. We had multiple factions spread out so it should have been easier. It's near the NEX and it's frequented by military. That's the only reason why I think this place keeps pumping. I don't want to go on chain-bashing so I won't bother with the food, which was okay. It's just the service. I'm not super upset, I'm just very displeased with the time, accuracy, and professionalism. I'll leave it at that.
(1)Wendell D.
Went for dinner last night and had a great slab of Memphis Dry Rub Ribs. Plenty fro $23.99. Might as well...half slab is $16.99. Wife was looking forward to having their Chicken pot Pie but it was removed from their menu. She had the Chicken Quesadilla with the Salad Bar and enjoyed her food. Service was pretty good and the server was very attentive. Ordered the Double Chocolate Cake and enjoyed it a lot.
(3)G Y.
service was real slow. overpriced for such small portions. wife's appetizer was like $13 for teeny tiny quesadillas! messed up my burger order and fries portion was comparable to McD size small. fo real they gave me as much fries as my son's kids meal!
(2)Bernard N.
I'm here for lunch a couple of times a month. . and I never venture. My usual order is the Mini Burger/Salad Bar lunch combo. Mini burgers are great, but the all-you-can-eat salad bar is what keeps me coming back! The salad bar is a meal by itself and you can make it as healthy or non-healthy as you like. Wide variety of greens, vegetables, and toppings including edamame, chick peas, pasta salad, and fresh pineapple. However, the "must have" is the dark rye croutons that are soft and flavor-full! I'm here for lunch and service has always been good. Free refills on drinks too. See you soon Ruby Tuesday!
(4)Jenna V.
One star? Why, you ask? Because I couldn't give them ZERO stars. This review is based solely on my dining experience on Saturday, May 19th, 2012 during the lunch hour (approx. 12:40 p.m. - 2:00 p.m.) and it is only for this particular location. First of all our party including 6 (4 adults, 2 kids), of which 2 adults were meeting us there. When we first walked in the two ladies at the hostess podium just looked at us and finally greeted us about a couple minutes later. When they asked for the total in the party and I said 6, they questioned us when they noticed there were only 4 of us. Who does that? Well, they seated us and said that our server would be with us momentarily and in their case I guess they meant 10 minutes. Mind you, it was NOT busy at all and they seemed pretty sufficiently staffed. Finally, our waitress, Pua, made it over to our table and took our drink orders very hastily as if it would be a huge inconvenience to her. Again, we were questioned why we were taking up a 6 seater table when there were only 4 of us. When I clarified that two more people were meeting us, she gave a funny look. I had also placed an order off the children's menu for my younger son. When she brought our drinks over, I asked to put in an oder of the Spinach & Artichoke dip. From then on out it was like I was on a TV show and they were pulling a huge prank on me because no restaurant can be that horrible on accident. When the appetizer came the dip was cold, and I'm not talking room temperature cold. I'm talking like it was sitting in the fridge for a bit and they didn't nuke it long enough. The chips that came with the dip looked like they were from the bottom of the barrel and as hard as it is to eat dip with chips, try doing it with crumbs. I kindly asked her if she could have the dip heated up and she questioned me why. Really? Ummm, maybe because it's cold. Isn't that the only reason why people heat things up. The other 2 in our party had shown up somewhere in the mix and we were finally ready order our entrees. After she took our orders, she left the table, with the dip still on it. Someone does not know how to multitask. I took the dip to the kitchen and even then the workers looked like they had no idea what it mean to HEAT something up. After 40 minutes of waiting for our entrees, my mother asked what the status of our food was and the waitress said it should be out soon. 5 minutes later we all received our entrees (4 Classic Half Rack Ribs and 1 Rib Eye Medium Rare). ALL COLD, Ribs were not cooked thoroughly and not falling of the bone as promised. The broccoli was th-is far from being raw and had absolutely no flavor. I even got a cold raw stump on my plate. My mom asked the waitress to have the kitchen re-cook the broccoli and heat up all our plates. OMG, did that piss the waitress off. The entire time we felt like a huge inconvenience to the server and the restaurant. That was it, I asked for the manager...BIG MISTAKE. Instead of apologizing for the quality (lack there of) of the food and service, she fed us some BS and made excuses for her staff, with the most evil look on her face. No "sorry", no "let me make this right". All she did was take the food away with the most unprofessional attitude and groans. Ask me if I saw our server after that....NOPE! All I can say is I will never eat here again and if you have any standards for yourself when you dine out, you should not either. Ruby Tuesdays Ala Moana should be your destination, not Moanalua.
(1)Caryn W.
This is my first-ever 1-star rating! IMO, I feel that it takes a lot to upset me when it comes to food. I'm normally very patient and don't mind waiting for food, but my experience tonight really irritated me. We had 5 people in our party, so I assumed they would give us a long booth or something, but instead, they squeezed us into a four-person table and put a chair out in the walkway. I thought that they were going to pull the panel on the table so I'd be out of the walkway, but the waiters didn't do anything and they looked at me like I was the one doing something wrong by waiting for them. I ended up sitting in the walkway and getting bumped by a few people walking back and forth to the salad bar. Now, by the time the waitress came around to take our order, we already knew what we wanted because we had been waiting for about 10 minutes. I ended up getting a turkey minis combo with salad bar. Thank goodness for that salad bar because I got to eat a little while we waited for our real food. We ended up waiting for nearly 40 minutes for our food to come out. Three of us had ordered minis, one had ordered a burger, and one had a chicken tenders meal. I didn't think that our food would have taken 40 minutes to make. The fries were lukewarm at best and my burgers were dry. To top things off, the table next to us (who came AFTER us) got their food before us AND our waitress was flirting with the four guys behind us, which distracted her from going back and forth from the kitchen. Never ever going back there again!
(1)George G.
Went here a while ago, my spidey senses was going off once I entered the place. Had that musty smell like they haven't cleaned the carpet since they opened this place years ago. Then the table smelled like old mop water, the rag they used to wipe the table must have been nasty. Moved tables because it was hurting my nose. After waiting 10 mins at the table for a waiter/waitress (that was strike 3) we walked out. This place is in a great location, has the typical Ruby T decor, but the service and cleaniness needs MAJOR improvements!!!
(1)S S.
I GOTTA BE HONEST! I go to this Ruby Tuesday because they have the coolest bartender/bartentress name Gail! She is attentive, polite, funny, nice, and if you don't know what you want she can give you great personal selections. She picked out this dessert for me last time I went, and it was DELICIOUS!!! I can totally trust her taste in food, dessert and drinks! Restaurant itself is very clean also! Manager is really nice and attentive as well. He's a funny guy! Ps: Hostess/Host needs to be trainer better I think. They're not too friendly sometimes.
(5)Val B.
The food and service is *almost* great here with the exception of my last visit. The waiter did not connect, did not even bother to look at me or my friend. He kept looking outside and just slid or threw our menus, utensils, doggie bills, and tabs at us. That is POOR service and this is what makes me not want to return to this place. I understand it's a busy location, but one does not have to be that rude and it was reflected in the tip. With each rude incident, a dollar plus was taken away resulting in no tip from my tab for him.
(1)Billy W.
We came here on a Friday night for dinner because it was the only fancy place nearby after finding out Sam Snead's was full due to hosting a large party. We were seated in the outdoor area which wasn't bad. The first bad sign appeared and I knew it wasn't going to be a good meal. Our waitress didn't come to greet us until 10 minutes later. She appeared and asked what we wanted to drink. 10 minutes later, she came back with 7 waters, there were 9 of us. We ordered our food and I also ordered a peach iced tea. Another 10 (or 15?) minutes, she reappeared with 1 more water. Still missing 1... No iced tea in sight either. Our food took a while to arrive. Not to mention, it was missing 1 again! We ordered 8 entrees because a few wanted to share. One of us ordered the burgers. The menu said it came with onion rings but there are none on the plate. I ordered the pesto mahi mahi and it was simply flavorless asides from the oil. I can't even taste any pesto. It came with 2 sides. I was adventurous and got their new spaghetti squash and french fries. It's basically a squash cut up in strands like spaghetti. There was a weird squash taste to it but otherwise, it was flavorless. It seemed like they didn't even cook it. I had to remind the waitress about my iced tea and she finally brought it out. We did receive a random plate of steak which no one ordered, must've been from another table. When we were only halfway through eating, the waitress asked if we wanted dessert. We said no, slightly annoyed. 5 minutes later, she came back with the check and offered to clear some plates/get some boxes except we weren't finished eating! At this point, she seemed to pass by us a lot compared to before when we were expecting our drinks/food. We paid and she instantly appeared to grab the check, clear our plates and instantly returned in less than 5 minutes! Then we proceeded to sit around and talk story. She even came by 5 minutes later to pick up her tip! Pros: The baby back ribs were very flavorful and tender. The peach iced tea was very good, albeit a little too sweet. It had a large amount of actual peach bits at the bottom! The fries were fried pretty good as well. Cons: Poor service. The waitress was really indifferent, it felt like she didn't want to be there. The food was mediocre. Their pasta looked bland, it's better going to an Italian restaurant if you want to eat pasta. It's a bit overpriced for this level of food, you can find better for cheaper elsewhere.
(1)Aiko A.
I've gone to Ruby Tuesday many times and I've always skipped over the salad bar, but today was different. Granted, it's not as good as the one over at Buzz's, but it was unexpectedly better than expected. Four different choices of salad mix, lots of toppers including blue cheese, shredded cheddar cheese, dried cranberries, boiled eggs, shredded beets, sunflower seeds, tomatoes, red onions, shredded carrots, etc. plus a variety of dressings. The food is usually good. I love the sweet potato fries and onion rings. The service is usually good too. Except for today. I don't know if the waitress was new, but she took forever to come to the table and wold forget to bring things we asked for. Overall, it's a good standby, but nothing outstanding.
(3)Asahi S.
OK. WORST service EVER! Not one single person inside this place cares about service AT ALL. My waitress was some older filipino woman who SPOKE one word and that was "Yes"...not "Yes how can I help you" or "Yes, is everything ok"...you get my drift. It wasn't that she couldn't speak English...she was just a rotten mean old bitch. My hamburger took 30 min to come out and was cold. She even had the nerve to talk CRAP about me to another employee because my wife ate my salad. Ok...my wife is pregnant and not feeling good. She came in there with me because she didn't want me to eat alone. So...one cold hamburger and salad costed me $21.50, she got a $2 tip and I wrote on the check that the service was bad. She laughed it off. NEVER WILL EAT HERE AGAIN!
(1)Larry P.
We were promptly seated upon entering the establishment. We were seated at a two-person booth, it was cozy. Except for the my seat, which must have been previously damaged because I felt like I was sitting on a seat on the bus; not the most comfortable. I ordered the Petite Sirloin with Fresh Grilled Zucchini and Creamy Mashed Cauliflower off their Fit & Trim menu section. I ordered my Petite Sirloin rare and was not disappointed at all. I found my rare Petite Sirloin to be both tender and flavorful. I often find a lean cut of steak, tough to chew and void of flavor; this however was not the case with the Petite Sirloin that was served to me. The Fresh Grilled Zucchini was perfectly seasoned and grilled just right. The portion size for the Creamy Mashed Cauliflower was a little more than I was expecting; value added. They tasted well, though I thought they could have been puréed a little more. Our Server, Davis was warm, friendly and proficient. Though we didn't spend much time there, as we had a few more stops to make before heading back home. Our experience with Davis was extremely positive and we would not hesitate to be seated in his section again, given the opportunity. I give Ruby Tuesdays in Moanalua a 4 out of 5 stars rating. It may sound petty but I still can't get over the awkward feeling of the booth I was sat in. If not for the seated that felt like it had trapped my okole, I would have given them 5 stars. None the less, I would highly recommend the Ruby Tuesdays in Moanalua.
(4)Becky M.
For a chain restaurant, we were satisfied. I'm giving this 3 out of 5 stars due to the fact that our service wasnt great and i think its a little overpriced. We stopped in here yesterday on a whim and got the spinach and artichoke dip to start. It was good! For our late lunch we both had chicken sandwiches and they were good as well. Our server seemed to be busy and we had multiple people coming to get us different things such as napkins, extra plates, and to refill our drink so i didnt really like that. I would rather one person take care of me and one person seat me rather than 5. It makes me wonder who actually deserves the tip we left but overall the food was hott and good and i cant complain other than that. I love the outside seating and convenient location to where we live so we may be back for lunch one day.
(3)Kawika K.
Horrible food. Ordered the chips and salsa with guacamole for &12.50 and it was canned processed salsa. The chips were ok and guacamole was fresh. My wife ordered fish tacos and it was 2 star at best. I ordered ship pasta for $20 and it was a horrible value. Small pieces of shrimp and I ended up eating it cold because this pasta dish for $20 does not come with bread. I had to order plan white bread toasted and buttered for another $1.50. Horrible. Just horrible. Daughter had an over priced fried shirmp and fries. This place was way over priced and the food was way below average. We had a great server. Nice guy with a smile and very courteous. Cool memorabilia on the walls but wished they worked more on their non-burger foods. I hope the burgers are good. I will never know because I won't return on my dime since I dropped $72 (the $12 tip included, it wasn't our servers fault about the over priced below average quality food). I would only return if the company paid or someone gave me a gift card. Lol.
(1)Jody S.
I've been to several Ruby Tuesday restaurants on the island and I always go for the all-you-can-eat salad bar. The salad bar is packed with a nice array of items to select from, including the usual suspects of greens and veggies, but also incorporates nice toppings such as soybeans and garbanzo beans as well some yummy sides as pasta salad, cottage cheese and potato salad. What makes the salad bar off-the-chains however is the dark rye croutons which are soft and onolicious! Delish!! One of my pet peeves with Ruby Tuesday however has been the fact that I've ALWAYS wanted to add a mini veggie burger to my meal but unfortunately they only have mini hamburgers or mini turkey burgers, both items NOT on my cuisine list. But this cool waiter at the Valkenburg location shared a little secret with me--they do mini crabcake burgers--yum! So I ordered them with my salad bar meal and it was perfect! Yay Ruby Tuesdays--I am even more of a FAN now!!
(4)Jeff W.
The food was just ok. I had the seafood New Orleans and expected more than was delivered. First off I really wanted a baked potato with my meal, which they didn't have. What I did get with the entree was fried zucchini and sweet potato fries. The sides were ok, slightly above average I'd say. The fish in the seafood New Orleans though tender was overdone and the shrimp and sauce served with it was kind of bland. Again, not horrible but I wanted more of a flavor explosion rather than an underwhelming dud on my taste buds. Oh well, it was on the way back to the room so we gave it a shot.
(3)Shawn R.
Great salad bar! Nachos were good but they charge for refills on Queso dip. Moderate service. Buffalo Wings had great sauce but were not crispy at all, but I am sure the dogs will love them.
(3)Ronald T.
The ambiance was annoying. The ribs were lacking - not impressive. The spaggheti squash was pretty disgusting. Can't say I enjoyed my lunch here at all. Dissapointing.
(2)Michael C.
For whatever reason, the first thing that always comes to mind when I think of Ruby Tuesday is: Salad Bar. Correction: All you can eat Salad Bar. I guess the salad bar shouldn't be the main focus or what a restaurant is widely known for, but well there's not much else to dissociate Ruby Tuesday from other establishments, say Chili's for example. But at least Ruby Tuesday's knows what sets them apart from the rest as the salad bar is frequently mentioned in the menu from combo's to additions to an entree, to even your own server suggesting it. But let's move on shall we: This location of Ruby Tuesday's is located at the Moanalua Shopping Center, with indoor and outdoor seating available. During this visit for dinner, we opted to sit indoors. I thought there was going to be a long wait as there seemed to be many people congregating at the check-in podium. Turns out the host was just trying to get organized and we didn't wait long for a table at all. We were given 4 different menus to peruse: The regular menu with the appetizers and food entrees, the "local" menu with their twist on local favorites, the seafood escapes (the name is something like that), and the dessert and beverage menu. Well not being interested in either seafood or local flairs, I open up my regular menu and decide to order the Ruby minis combo, which is 2 mini burgers with fries paired with the all you can eat salad bar. My friend ordered the chicken pot pie combo, also with the salad bar. Now there's nothing really special about the salad bar, but at least things are kept neat, organized, and fresh. While I was standing in line during my first trip, one of the staff was carefully refilling vegetables and extras such as cheese and bacon bits. There are croutons placed at the end of the salad bar as a last topping fyi. As we finished our salads, our food arrived steaming hot. My friend and I were both satisfied with our food, while he noticed the sauce for his chicken pot pie didn't seem as "heavy" as the last time he had ordered this dish, which he deemed a possible attempt at a more "healthy" recipe. SERVICE: I thought the service was quite decent. The server was very polite and patient, and made sure to check up on us throughout our meal. The server and manager both stopped by with refills for our soda during our visit, which I appreciated very much. One teeny tiny slightly negative COMMENT: Being a ketchup lover, I wish they had ketchup bottles at their tables. The itty bitty stainless steel container of ketchup that came with my food wasn't enough.
(4)Jim M.
I was so excited when Ruby's first opened in Hawaii. I worked in Ruby's #20 and used to hang out in Ruby's #1. Ruby Tuesday's used to have a great lunch and dinner menu PLUS an awesome salad bar. The kitchen and the manager's primary focus was on delivering a quality product. I was always really impressed by this and enjoyed eating there, too. The Ruby's in Hawaii have been a real disappointment. First, the place seems to have mutated in to mostly a gourmet burger place. Second, the quality of the food has really gone down hill. Bread that is stale. Overcooked beef and chicken. The salad bar is often messy and frequently looks a few hours old even during rush hour. The service is nothing special either. The best thing about the Moanalua location is the outdoor seating. The parking is also pretty good at that location. But, the food is not the primary reason to come here.
(2)Eugenia W.
Love getting the gift cards from Costco. $80 for $100 in gift cards plus school discount card makes for a great affordable lunch. Try the BBQ ribs.
(4)Cassie T.
When I think of Ruby Tuesdays I think of a chain restaurant with sup par food. But, I will say that this location has a pretty good salad bar. After a long day of shopping my friend and I decided to stop in for the Salad Bar and Soup. We were immediately greeted and seated. Our friendly waiter came by quickly to take our drink order. My friend turned me on to the Raspberry Tea (but not the one from the fountain). Delicious! This thing is big! There is fruit at the bottom and it's a little on the sweet side. The only downside is that you can't get free refills, oh well I ordered an extra to go! Like I said the Salad Bar was very good and I actually ended up getting one of the salad bar combos that came with two mini cheeseburgers and French fries. I believe the cost was $14.99 or something close to it. Give this location a try!
(3)kristine f.
So I'm not a fan of food chains, more of a mom and pop, hole in the wall kind of gal. But I absolutely do have to say I kind of dig Ruby Tuesday's in the Moanalua Shopping Center. With that said, majority of this review heavily weighs on service rather than the quality or taste of the food. I've been here a few times for a few work lunches. Service is quick and easy. If I go for dinner, we usually sit the bar. I like their turkey burgers there because their topped with avocado and is very juicy and tasty. We tried their buffalo wings the last time we went. They were pretty tasty. I remember there was once a time that I would order their avocado rolls as a meal. Mmmm crispy, gooey goodness. I also love sitting at the bar watching my favorite sports teams (any team playing against the Lakers). Football season gets pretty crowded at the bar, especially since seats are limited. Speaking of the bar, go see Gail G., she's awesome. Sweet as can be and always so attentive.
(3)Orlando D.
Stopped here to try the Pretzel Burger heard good things... Seated fairly quick for a sunday night... Noticed the lighting in the booths is terrible here... Not something I'm used to complaining about but the chandelier is like right in your face and the bulb is bright enough to light the entire restaurant... Small detail but none the less... Good customer service. The pretzel burger was amazing I had it with no pickles... seems like that would clash. Who ever had that million dollar idea deserves an award.Overall great experience would recommend you sit in the bar area or a table for better lighting.
(4)Kathleen G.
I went here with a friend, as this was my first time to eat at Ruby Tuesday.. I love the Asian Dumpling!! If I can, I would just order that... but no, I had the Mini trio as well. They were really good and tasty. the crab one is good although i found it very messy to eat. Service is over the top for me, from our server. she comes by once in a while to check up on us! :) Ambiance, it was okay. i guess because we had the comfy table. I liked my first experience from here... let's see if they're gonna get more stars the next time I update this review. :)
(3)Kumu D K.
Hannah was our bartender and server. She was really on her game. My son and daughter in law - as well as their friend had been visiting from Cali and were on their way back to the Mainland this night. So those three, my other son, my Bf and I were just there as a quick meeting place to finish up the vacation and say our goodbyes - It really is a good place, close to the airport to sit and talk before departing from the island and one another. I am especially writing this review to praise Hannah's work ... she took our orders, checked on us - and when my Bf decided to get some ribs ...(uugghh) she was really nice about it and made sure it was packaged properly for him to take with us. We noticed another guy at the bar eating some chicken strips or fried chicken wings? and Bf made a comment about wanting to try one .. Hannah was quick to "protect" her patron a the bar from my Bf's wanting to take his food ... and told my Bf she'll get him a piece or two from the kitchen ... that was smart ... we know now, that we'd try that again! Kudos to Hannah for helping make a potentially sad evening a little better!
(5)Jude H.
I LOVE the Ruby Tuesday Windward! We had such an awesome time there and it was mostly because of the manager Ronnie. Great service, awesome food and the drinks she made for us were top notch!
(5)Rebecca D.
Food was standard for a chain restaurant, my husbands chicken quesadilla had hardly any chicken in it. I love the salad bar though! Service was actually pretty great, hostess seated us immediately and our server was friendly and very attentive, our glasses were always topped off.
(3)Leah G.
I sat at the bar which everytime Ive been has been busy. They bartenders were ok about getting to you as you sit down. I felt like they had work issues among themselves but I would give them an overall good review
(3)Cordario L.
Not bad for brunch and breakfast. Other than that, the slowest service ever. It seems like the hostess became the waitress, took the order, hunted the food, cooked it and then served it. I literally waited 45 min one morning and I was the only one there. Also well overpriced for quality of food. Don't recommend for dinner date.
(2)Laura R.
I have been here on three occasions and all three were free. I wouldn't go there if we were actually paying, The service was alright the first 2 times we were there but the last time we had to wait 15 minutes before anyone waited on us. Pretty annoying. The food is just okay.
(2)Daniel R.
It was ok, but the service was slow two separate customers got their food before us. I only order a crab burger and my girlfriend got a triple Prime burger medium well. WTF?
(3)Joey G.
Great service by Chris. He assisted me in a to go order and received it in 15 minutes exactly as he told me over the phone. Great guy and excellent customer service.
(5)Don D.
The only reason we went to Ruby Tuesdays is because my parents had a couple of gift cards. We went on a Wednesday night and to our surprise it was super busy. We rolled in with as a party of nine so I understand that we had to wait a while to get tables that were closer together. They ended up giving us two separate tables that were across from each other, separated by the aisle. The wait was about 30 minutes...maybe longer. As we sat, we wondered who our server was. The place was busy so I could understand the wait, but it did seem unorganized. Im not sure how the servers are given tables, but in a "normal" restaurant, the servers are given tables next to each other. I saw our server serving other tables across the restaurant! Huh? So it did take a while for him to greet us, and after he took an order for our table, he didnt realize that the table across from us was his also! He took our drink orders first and he took a while to bring them back. Then we ordered our food. Some of us ordered appetizers because we knew that our entrees were going to take a while before it came out (from experience). BUT....that isnt how it turned out. Its not set in stone but for all you people who are servers, you really should as if the guest wants their appetizers to come out first, as well as kids orders. So, we waited for a while for all the food to come out. Appetizers came out with the entrees, and the orders didnt come out at the same time. The last person got their food out 5-7 minutes after the first person got their food. Unless I got a good deal on Ruby Tuesdays, I wouldnt go back there. Well, maybe not when its busy. First time to that location, but after reading reviews from other, it seems like they have the same problems over and over.
(2)Faith S.
Ooo ooo ooooo just want to share some yummies with y'all :*} last night we went to Ruby Tuesday's for dinner. We tried something new called Shrimp Fondue & holy poop it's was sooooooo yummy :*} only of my new faaavorites :*} a must try!!!! Ps. The new waiter we had was super cool. Don't remember his name but I remember he's from D.C. :*}
(4)Wayne S.
Food is pretty standard, burgers, ribs...........whatever. I usually like the salad bar at Ruby but this particular location the salad bar was very not paid attention to. Everything seemed bottom of the barrel as far as being stocked. Bruised, discolored, oozing liquids and just no sense of pride. The broccoli was ONE HUGE uncut flower, really? Thats how you want to serve broccoli? The baby greens were completely out and all that was left was the dried out, discolored and bruised parts so I had to hunt down someone. I guess he was the manager because he was in a blue shirt and she sought out someone to refill the salad. He came out and didn't even bother to bring out a new dish or even clean it out but just poured in the new with the bad. NICE. Then I saw him do the same when refilling the mushy green pepper and the disgusting cucumber. The server also made our night, because he was hardly around. It was so hard just asking for extra napkins and more ketchup. Lastly the wait for the privilege of paying was ridiculous. He just never came around after dropping the check. I was literally standing hoping he sees me. That was an experience that left me really pissed. There seems to be a serious lack of leadership at that restaurant and it shows.
(1)Mari S.
Skip it. They have a low-star rating for a reason! Being the "Yelper" out of my group of friends, I have to admit I am slightly disappointed in myself that I dined here despite the semi-poor ratings. However, my friend did the planning for our lunch, and being busy, I just complied. The service here is mediocre, if not worse. Don't expect much and don't be surprised if your server is either rude or slow. Food is alright. If you've dined at a Ruby Tuesday before, you probably know what you're in for. If this is your first time, its basically American chain-food cooking. Nothing horrible but nothing special or unique. And for the prices? I would rather take my business elsewhere. But that's just me. Not being too much of a burger fan nor crazy about large corporate chain restaurants, this place really isn't for me...
(2)Chanelle A.
I kept seeing the commercials on TV and just HAD to go. I wasn't impressed at all. The salad bar was a disappointment and service was less than acceptable. It's pretty bad when I'm sucking on my ice cubes to quench my thirst cause I haven't seen my server in a while.
(2)Rocky R.
It is pretty much always crowded here for lunch and dinner. Seating is slightly cramped but understandable for how busy they are. If you need a place to have a large luncheon of 20-30 people they can handle it no problem. Menu selection and food here are pretty good for a chain--the burgers are my favorite. Salad bar seems pretty popular but I have never tried it. The staff is very friendly and prompt in addressing your needs. I withheld one star because I think prices are a little high.
(4)Caitlin T.
So the last time we went here the place smelled of vomit. It was gross. Very loud with children running amok while their parents drank beers. I got the Shrimp Diablo, which lacked not only spice, but also flavor. They spread out a small amount of noodles with a couple shrimp thrown in on this long rectangular plate. Hardly enough for even lunch. At least my husband's mashed potatoes were good since I ate them when the pasta was more than below par. We paid around $40 for a not so good meal with not so good service in a place that smelled horrible. Never again. We would rather go to Taco Del Mar at the other end of the shopping center 2 times for the money we spent here.
(1)Sam L.
This location is close to our house so we come here more often than not. Their asian grilled salmon was excellent!! I love their rice pilaf. Oh, and we always get the molten chocolate cake. Service is hit or miss, but the food is still good. :)
(4)Marvin S.
Not bad! Expensive! Is this just a Hawaii theme? Not too much to write home about, but it was still satisfying. The location of this one in particular is great because it's right next to the Navy Exchange and makes for a perfect stop right after shopping. The customer service was great and the food was prepared properly. The burger I got was A-OK; it wasn't like WOW or O-HUM. Wish it was just a tad cheaper. You get a lot, you definitely pay a lot.
(3)Keleka C.
I've only seen this restaurant in Hawaii, but I'm sure it has other locations. I was looking for a place to have my daughter's birthday dinner and she recommended we go to this place. Apparently, it's suppose to be similar to Chili's and maybe a level higher....I don't know you decide. Anyways, since the dinner party was going to be large, about 15+ people, I noticed when looking this place up on Yelp that they do take reservations. So early in the morning, the day of the dinner, I called to make reservations. I forgot the gal's name, but I made the reservations with her and I assumed we were all set. When we got to the restaurant, the hostess checking us in, had no clue about any reservations. Therefore, we had to wait a bit for them to set up up in the patio area, which was no problem since not everyone in the party was present yet. But still, I had called in and made reservations so it should have been all taken care of regardless. That incident would have gotten them two stars, but their service performance was great! The waitress amazingly handled our large chaotic group with ease as well as all the other tables in that area she had. Without even being told, she made sure that the kids in the party received their food immediately so they wouldn't get restless or crabby. Unfortunately, right now, I cannot remember her name, but she as outstanding. So much so, she was very helpful with the cake and again without asking, brought out plates, forks, etc....even asking if we needed candles or something to light the candles with. She was GREAT!!!! In regards to food, for some reason, the dish of the night, was the chicken fingers. Half of the party ordered that dish and everyone raved about how good it was. As for me, my niece recommended the Mango Salmon. One word to describe it: DELICIOUS!!!!! I definitely would go here again if I'm in the area.
(3)Chad K.
Now we all know what to expect from places like Ruby's, for the most part the food is uniform throughout the locations give or take but the service can be hit or miss. Fortunately for my first visit to this location my entree was pleasantly surprising and the service was great. Going against recommendation I opted for the cow sliders and not the turkey sliders, my friend got the turkey sliders...the turkey kicked the cows butt. I dont know how they made the turkey more flavorful than the cow but they did. The sliders come in a four pack so luckily for me we could trade 2 for 2..i got the better of the deal. The turkey sliders were deceiving little guys, so simple looking with the drab color of the patty and typical bun colored...bun, the only contrast in color was the bright red tomato. Deceiving but so addicting, heaven forbid these sliders be easily accessible at home or after a night out. I could easily eat 10 of these knowing full well of guilt trip to follow but I think the instant gratification would be too strong, and what feels better than instant gratification right? These turkey sliders are a great asset to society. We were seated, placed our order and received our food all in about 20 minutes total which was fantastic being that it was a saturday night at peak dinner hours. Our server was readily available and super personable adding to the already great turkey sliders. oh the cow sliders were ok. go with the turkey, trust me.
(4)Cynthia H.
I am a regular at every Ruby Tuesday's, but I usually go to this one located in the Moanalua shopping center since its so close to my work. Been here several times and just went again yesterday. When coming here I always get the chicken Parmesan pasta. It comes in a cream and read sauce with chicken topped with melted Parmesan. Its always good so I always get it, what can I say I am a creature of habit. Also ordered the spin dip. The spin dips is ok, my grip is with the chips served with it. They are greasy like they've been deep fried. Not as good as the spin dip they have at Ryan's bar and grill. My cousin got the Chicken Bella Sautéed with baby portabella mushrooms and artichokes in a Parmesan cream sauce over a fresh, grilled chicken breastough. Must have been really good since she talks a lot and she was quite the entire time she was eating hahahaha. Don't tell her I said that. Restaurant is family oriented and ok in price I think anyway. The waiter was very nice and very attentive! We also made it for happy hour so we ordered mojitos which were good, but lacking in the actual alcohol content. Ordered a draft Heineken too. After dinner we sat there for another good hour and just talked and they just let us be without kicking us our or giving us stink eye:-)
(3)Cy C.
Okay if you read my last review, it stated we wasn't allowed to order from the lunch menu. Now we just went there and surprised when the waitress mentioned we are allowed to order from the lunch menu. Why wouldn't we order from the lunch menu. Think about it dinner menu for a Trio Mini Burger is $12.99 and the lunch menu is Two Mini burger with all you can eat salad is $13,99. Someone please clarify are we able to order from the lunch menu for dinner? Confused, I still think Ruby Tuesday is overpriced but its close by and croutons rocks plus a blue moon draft 22 oz for $4.50 helps.
(3)Jean P.
We were seated quickly and our waitress was awesome. She was very attentive and helpful. I am not a big fan of Ruby Tuesdays because of the lack of healthy selections in their menu but this location is better than the one in Ala Moana. It wasn't over packed and we got seated quickly. The food I had was pretty good as well.
(3)Jane L.
I went to eat here last year. They seated us outside which was nice because it wasn't a hot day or windy. It was nice and cool. The thing that I didn't like was that after the table behind us left no one came to pick up the empty plates that caused tons of BIRDS to swarm around us and that table. GROSS!!!!!!!!!!!!
(1)Claudia M.
They have yummy food here and wonderful service. I ordered their burger and asked for some avocado in it, no charge! I love me some avocado in my burgers!
(4)Krystal W.
Possibly the best "American style" salad bar on the island. The crab cakes and burgers are great. The ribs are a favorite too. The wait for a large group can be a bit long. One down side is that although new, this place is surprisingly dirty which is not uncommon on the island. Which is weird because I always see a group of employees visiting around the hostess area visiting. Hey man, I say "If you've got time to lean, you've got time to clean!".
(4)Daniel G.
Wish I could put a zero here, went there today for lunch and my wife had a live bug in her salad plate! We brought it to the attention of our server- (I took the plate to her) and it took her over 8 minutes- (this is really a long time if you think about it) for her to return and said that my Turkey burger would be on its way- (she made no mention of the insect in my wifes salad), no manager came to apologize- horrible. The prices have also gone up and the food is really tasteless. Never again!
(1)Karen H.
I've been to the Ruby Tuesday on Valkenburgh three times. The first time, my boyfriend took me there for dinner because he had a gift card which he needed to use. I had the ribs and they were OK but nothing out of the ordinary. I can't remember what my boyfriend ate and we both had the salad bar. It was very crowded (I think we went on a Friday night) and noisy so I didn't like that much but our server was great and he tipped the balance so that we came out, we thought we would go back again. A couple of months later, we went again on a Friday night. This time, we were seated on a table right by the bar. Our server must have been new because it took a while before she came to get our order and she only stopped very briefly once to check on us after our meal was delivered - we got so tired of waiting to get our bill that we went to the reception lectern to ask for it. So, my girlfriend wanted to have lunch and since she was dropping someone at the airport, we decided on Ruby Tuesday. When we came in, the person at the reception kept on with his conversation with a server even though we were standing right there - when he finally acknowledged us, there was no greeting or smile - he handed us off to the gal who was to seat us and she led us to the area by the bar - it was SO dark that we both said we wanted to sit somewhere in the main dining area so rather reluctantly, she took us to a table by the window. Fortunately our server proved much more verbal and communicative than either of these first two people we encountered (perhaps a review of what "customer service" means is needed here) and if it weren't for our server being so pleasant and friendly, this would be a one-star review. Again, the food was OK but it's rather pricey for what you get. I doubt that I'll be going again anytime soon.
(2)Joseph L.
The hamburgers here are mediocre. They were more dry than I am used to. This location is always packed with military guests who seem to get way more attention than "civilians." The service was very friendly when we got it though. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Â~~~~~~~ My girlfriend and I came here after craving hamburgers but didn't want to drive all the way to town. We both ordered different hamburgers and a couple drinks. The hamburgers were pretty dry and were caked with sauce. I ordered the buffalo chicken burger and all I could taste was this slightly spicy sauce and nothing else. The buffalo wings were as expected but I always say how can you get chicken wings wrong? My girlfriend ordered a sangria that tasted great after squeezing in half a lime and some lemons. The service took a while and they were slow to refill our water. I don't think I will be coming back here anytime soon.
(2)Adam G.
The service was poor and the food made me sick. I am extremely disappointed. Ruby Tuesdays use to be one of my favorite restaurants.
(1)Kristina E.
Ruby Tuesday's is waaaaaay too overpriced and not worth it!! Portions of meals are small and not that great. The only great thing about this place is the salad bar...but still overpriced. Selection of veggies and toppings is good and the croutons are awesome. Other than that, you will feel like you got ripped off if you eat here!
(2)Michiko H.
Its a pricey family restaurant, nothing to special other than the salad bar which is a perk. I've been here a few times and each time either the service or food was okay. This time around though I ordered the grilled salmon and side veggies and it was good but not worth paying $13 for. The portion was also tiny! If I had known I would have cooked my own salmon meal for half the price. My hubby ordered the hamburger and he liked it ,but didn't love it. I know its popular because of the military base so I can see why its always crowded, but in the end next time I'm good with going next door to the Korean place.
(2)Christie O.
Though the location of this particular Ruby Tuesday is central and ideal for an after work meeting spot, I'd much rather have driven some distance for better service. My husband and I decided to go there to catch the last half of NFL's Thursday night game. Upon arrival, the bar area wasn't really that busy so the server approached us in a timely manner. As the game went on, maybe about 30 minutes after getting there, she was no where to be found. Waters and Teas were near empty and near by tables were complaining that they've been asking repeatedly for another beer. Heads were constantly turning and necks were constantly stretching to search for ANY server. Quite annoying when you're trying to watch and enjoy the game, yet distracted by NOT being served. Can't complain about the quality of the food there. I've been there for lunch and dinner before, and though only ordered burgers (turkey ones), I never had a bad experience with the taste. I want to think that this was an "off" day and that should we decide to return, particularly to the bar area, we wouldn't have a repeat of this evening. I can only imagine what it would have been like if it were a busier Monday Night Football afternoon.
(2)JoAnne B.
Food came out at different times! My children finished their food before we received our food. Poor experience. Waitress didn't come around much.
(2)Noe P.
Food was good but for some reason the booth i sat at smelt like mold. Our waiter was friendly and very attentive.
(3)Andrew F.
Parking is a little crazy, the food is usually good from experience. Military friendly environment and okay for parties on the lanai. Steaks, burgers, full bar, and service staff is okay.
(3)Chris L.
Go to the windward mall or ala moana locations... This one at moanalua sucks! Don't think they can handle multiple tables at once! Salad bar was not refilled! Literally had to scrape bottom =( to get peas, mushrooms, bean salad, bacon bits & olives! Terrible--- would not recommend anyone here!!!!!!
(1)Andee L.
I'm kinda surprised at the mediocre rating this place has. Then again, I don't eat burgers which is most of what the reviews are about. This was my first time eating at this particular one and for the most part we had a pretty good experience. They first planned to seat us outside (it was a large party with 4 young kids) however it was lunch time and the sun was shining rather brightly. We asked to be relocated inside and they did not seem to mind. I appreciated that. I LOVE the salad bar!! I've never had a bad experience with the salad bar. Everything is always so fresh and yummy. PLUS it's all you can eat!! The service was good - the waitress was friendly, patient, and accommodating. I guess you just have to go on one of their "good" days - although restaurants or anyone in the service industry should always have a "good day."
(3)Sharina N.
Don't like the portions on the dinners and haven't found a dish that I really like BUT breakfast (french toast) is yummy and reasonably priced. Will return for sure! Ample parking and the staff is ok.
(3)Jessie D.
Ruby Tuesday's. The haven of sports, drinking, and random food items. Remember the movie "Waiting?" It TOTALLY feels like that movie here. The staff tries hard, but you know that they're pretty much on the home stretch at 8:30pm on a Saturday. I had the Turkey Burger/ fries platter with chicken quesadilla appetizers. The quesadilla was pretty OK, nothing good, nothing bad, nothing too mind blowing, just... passable. The turkey burger was delicious, but messy. But again... not bad, not good, pretty okay. So, how do you rate something that hit consistant "pretty ok" for the whole experience? 3/5. I do have to give props to our server, because he kept it moving and was very attentive. Wish I caught the dude's name before we left. Deifnitely earning his tips for the night.
(3)Lisabelle L.
The food at Ruby Tuesday's is good. The staff, however, sucks big time. I've experienced bad staffs on the mainland and in honolulu. First bad experience, we waited forever for our waitress to take our orders and get our drinks. We sat at the table for half an hour and couldn't find out waitress. Second and third bad experience, we were at the Ruby Tuesdays at Valkenburg St. in Honolulu and we waited forever also. Took our waitress half an hour to refill our glass with water, but we saw her pass our tables 10 times and she asked us three times again if we wanted more water. For a moment while we were waiting, we saw our waitress just standing by the door to the outside patio with her other employess just talking and giggling. By the time she refilled our glass with water, we were dehydrated and full. Even though we didn't tip her, we feel like Ruby Tuesdays has let us down too many times so it's a NO-GO for us. Thanks for the good food, but we can find better food with better waitress/waiters somewhere else. I'm not a tough customer. You don't have to make small talk with me or be extra friendly or whatever, just do your job right and get it right the first time. I can be patient, but the waiteress/waiter still has to remember that I'm still waiting and apologize. Simple as that. I've been a waitress before so I know how busy things can get, but I've always made it my top priority to remember that I have certain customers waiting and I must apologize always apologize. See....simple.
(1)Olivia D.
One of the foods I crave most when I am overseas is a big, fat, juicy American burger. So when my boyfriend and I returned home from three weeks in Bangkok recently, his parents picked us up from the airport and took us straight here. I had never eaten at Ruby Tuesday before and had mistakenly assumed the food quality was similar to Fridays or Chilis. Boy, was I pleased when I opened up the menu to find A WHOLE PAGE OF BURGERS!! We all had a burger, and we all agreed it was the best burger on the island. All burgers are a half pound--they don't skimp on the meat here. Try the Triple Prime premium burger, with ground prime tenderloin, ribeye, and sirloin. The only disappointment I had with it was that the garnish doesn't come with onions like the other burgers. My favorite was the Smokehouse burger, with Wisconsin cheddar, Applewood smoked bacon, just the right amount of barbeque sauce, and fried onion straws. That really hit the spot. If you don't like sweet sauces on your burger, ask them to withhold the signature sauce. Also, they have turkey and bison burgers. Ruby Tuesday is now my number one spot for burgers. The meat is seasoned before cooking so it isn't bland like the burgers at Kua Aina or lesser joints, and it doesn't contain any gristle. They have the best burgers in Hawaii.
(4)B. S.
I hate this place. I remember Ruby Tuesdays being a place where you can get an awesome salad bar, decent burgers, drinks at a good price. And service was always good. Not this one. We came here for someones going away party at work since its right down the street. Only about 8 of us though. Through the course of the night we had about 3 different waitresses. We learned to place 2 drink orders at once since it would take FOREVER to get our drinks. The food portions, yeah.....what was that about? I felt like someone ate half my food while sitting in the kitchen. And speaking of that, pretty sure it was sitting in the kitchen for awhile, sure tasted like it. I suggest just going to the Ruby Tuesdays in Windward Mall Kaneohe, better service.
(1)Candace F.
Always go for the combo mini burgers with the all you can eat salad bar. Turkey mini's are filling and tasty with really soft buns. I think the salad bar selection is fantastic with the choice of lettuce, beans, cheeses and let's not forget the yummy crutons. However, the dirty mat in front of the salad bar is disgusting and smells. Also, the communal serving spoons are pretty gross as well. A person in front of me sneezed into their hand and then grabbed the serving spoon. Totally disgusting and a turn-off. The fries are skinny and burnt, nothing to rave about. The appetizer spring rolls are actually really good. A little bit of a kick, cheesy and tasty. I really lowered the star rating because it always smells in there and the communal serving utensils.
(3)David C.
The place could use a scrub down. The booths have an unforgivable scent and I think they caught it from the floor.
(2)pola k.
this was my 3rd visit ti RT moanalua, and my last. the first was ok, the second, my fiance' and i got seated in a "closed" section, wait staff paraded past us for at least 10 min before realizing we were waiting to order//this last time--first the place was freezing cold. i actually got our large beach towels from the car so we could cover up. we waited 7 minutes before our waiter acknowledged us. water came later. food came later. and with a wrong order. another wait. the server was filled with "sorry about that"(s) too little too late. no more will we go to Ruby Tueday at moanalua amd neither will anyone else i know. seriously, you can get better steaks and service at cattle company. one star is generous.
(1)Deanna B.
It's alright. It's getting to be over-rated. i'll go every once in a great while.
(3)Shay F.
Ew gross. I don't like this place. There's hardly anything I like to eat there...and the salad bar seems like it's been out there forever. Blah.
(1)Mark J.
I go here for the Happy Hour, Beer, games on HD Games. Usually just sample the appetizers, great salad bar also! Bartenders are nice and friendly and take care of you.
(3)Liana S.
The ambiance brought us in and the prices drive us away. I've never seen Chicken Alfredo for 20$ before.
(2)Nicole K.
Ruby Tuesday is Ruby Tuesday in my opinion. It's a chain, so the food is usually good, but there's no real kick. When we came here last, the service was mediocre. Waitress refilled our water and stuff, but she was depressed or something. Kind of killed the mood for the rest of us.
(3)Alan W.
Strange way to serve ribs. Ordered the "original" bar-b-q and the mango sauce and both were good with a little spiciness thrown in. Both were delicious with the mango version being a little sweeter. The meat easily fell off the bone. But we noticed the tops of our racks were just this side of burnt. And the underside of our "original" rack came with a flat, black piece of burnt sugar, about the size of my hand. Service was excellent as always. A-OK but . . .
(3)Nomer O.
Experienced the worst service we've ever had at this Ruby Tuesday's, and we're regulars here. 3 Kids Mac & Cheese meals took 30 minutes to be served (and a full 15 minutes after the first adult entree was served). Had to request everything, and after each request, server took at least 5 minutes to fill each request. Had to request kids desserts even though they are part of the meal. Terrible. Unfortunately the Kids like this place, so we're hoping this is a onetime occurrence.
(2)DJ S.
Horrible, overpriced food. White chicken chili was delicious but such a tiny pprtion it was insulting. Will not go there again, ever.
(1)Dmitry O.
good food, fast service
(4)Dakota L.
I've been to RT about 4-5 times total (mostly at other folks' invitations) and have never been impressed by the food. My most recent visit last night confirmed my negative feelings about this chain. The pricey menu offers a few different variations on a few main ingredients: tilapia fillets, shrimp, beef/turkey burgers, steaks, chicken fillets and ribs. RT seems to only serve broccoli as its main vegetable since it's offered with virtually every dish. Our server was pleasant, but the food took a long time to come out (~30 minutes) despite the dining room only being about half full. By the time we got the food everything looked dried out like it had been sitting under the heat lamp for too long. Our suspicions were confirmed when we cut into room temperature food despite the hot dishes that they were served on. BTW the menu photos of the food are misleading -- the pictures must've been shot with a fisheye lens because the food portions we received looked nothing like what's in the menu. For some reason everytime I walk out of a Ruby Tuesday after dining there I feel like I've been gyped and should've saved my money and gone across the parking lot to McDonalds instead (and they don't ration your ketchup there either). If I had to choose between Ruby Tuesday or other similar national chains like Fridays or Chilis (neither of which I am a fan of) -- Ruby's would be my last choice.
(2)Amber N.
Hated my server the last time I came here. She would come out with a pot of coffee and refill the table next to me and not me. And when I flagged her down she would look at me like filling my cup was too much for her to do and look at her other tables to see if they needed coffee before filling my cup. Plus I had to get up and ask for creamer twice. She messed up our order and was had to find to fix it. I cant remember her name but I remember that she was about 5'7"-5'9"ish, a little chubby with long blonde hair. I will avoid her if I ever come back.
(2)Dog L.
When you buy the half off deals for ruby tuesday from salem half off deal, its a great deal to go and have a meal there. Ruby tuesday also has great deals at costco and sams its really worth it. Love the salad bar and turkey burgers. Also when you do the to go service(when you call in) the servers do a great job putting together your order they also make a generous salad bar, just tell them what you want. Sierra or chonan are very good servers and they prepare a generous salad just tell them what you want. I have been very satisfied.
(4)Danielle Y.
It's official: I do not hate this Ruby Tuesday's. Though often inconsistent, the food is never bad (though as usual I can think of better ways to spend $15 of my food money), is occasionally excellent and always satisfying. I am a big fan of the turkey avocado burger. It is certainly the best food experience in the mall I've ever had.
(3)Kelli S.
I usually go to this Ruby Tuesday (RT) with my family for dinner, but once I found out they launched a breakfast menu, I've been wanting to try it. I recently met a friend here for breakfast and I wasn't disappointed with the menu selection. It's actually really calm to go for breakfast here. When we went on a Thursday morning around 8:30 a.m., there were lots of empty tables. It didn't take us too long to make our entrée decisions, and our food arrived in no time. Our waitress didn't check up on us too often, but it's okay ... it was sort of nice to just enjoy our breakfast in peace. There's tons of options on the menu and while the food may not be super unique, I would return for breakfast, based on the selection and the taste. Here's what we got: "Chicken and Waffles": I've been on a hunt for the best chicken and waffles around the island, and I was pretty surprised to see it on the RT menu. This version features a crispy Belgian waffle topped with spicy chicken wings and it's served with butter and maple syrup. Although this wasn't the best chicken-and-waffle combo that I've ever had, it was completely satisfactory. The waffle was light and crisp, and it wasn't too crunchy for my liking. I don't usually like using my hands to eat, just because I don't like getting dirty, but the chicken wings included in this entrée were delicious. They even gave my friend and me a special sauce on the house that we could use for our entrees -- it was a slightly spicy sauce that added a welcomed kick to my meal. I actually enjoyed alternating my chicken and waffle pieces between this spicier sauce and the maple syrup. Definitely a great solution if you're here for breakfast and craving chicken and waffles. "Steak and Eggs": My friend decided to go all out and order this entrée for breakfast. It includes a premium-cut top sirloin and it's served with your choice of side and scratch made biscuits. My friend got fruit as his side, but I have to admit, the biscuits were the crowning glory of his meal. They were really soft, fluffy, buttery and tender all at the same time! He gave me one to try because it was so good, and I drizzled some of my maple syrup over it to make it a tad sweeter. Eating steak for breakfast isn't really my thing, but I would vouch for the RT biscuits any day! "The Feast": If I were really hungry, I wouldn't hesitate to order this one day. It includes a crispy Belgian waffle drizzled with maple syrup and layered with pork sausage, hash browns, Portuguese country gravy, bacon and two eggs. I would order my eggs over easy and I anticipate trying every component of this dish! I especially love hash browns and pork sausage, but I'm curious to see what that country gravy tastes like. "Loco Moco": I've never had the Loco Moco from RT before, but I'm definitely curious to try it. It entails a ground beef patty on a bed of white rice topped with two large eggs and smothered with gravy. I really like the "Loco Moco" from Big City Diner--it's my favorite--so I want to see how the RT version compares. "Country Benedict": I've recently developed a liking for eggs benedict and of all the ones on the menu, this is the one I want to try the most. It features pork sausage patties atop an English muffin with poached eggs and hollandaise sauce, and it comes with your choice of a side. I do love pork sausage/southern-style food so this entrée is right up my alley. "Fried Rice and Eggs": This classic local favorite features two eggs on a bed of fried rice and it's served with two made-from-scratch biscuits and a protein. I'm interested to see what RB puts in their fried rice, but everything else in this breakfast feast sounds good ... especially because it comes with biscuits. "Meat Lovers": This egg dish is perfect because it features some of my favorite breakfast meats. It includes bacon, Portuguese sausage and spam with a choice of side and two biscuits. Yum!
(4)Michelle O.
Stopped here after a series of meetings, starving & ready for heart healthy but hearty lunch. Despite the crowd, we waited a few minutes before being seated in a nice booth for two. We both ordered the mini turkey burgers with fries and salad bar. The salad bar had all the typical staples, a few pasta dishes, and fruits. They kept it very clean and made sure there were ample levels of all items. They served the 2 mini burgers with lettuce, tomato, pickle, and a pesto mayo next to a small mound of fries. I would've gladly substituted my fries for another mini burger and if I ever went again, would definitely ask. Like a previous poster, I thought this place was just another Chilis/TGIF type chain. The only real difference to me was the salad bar component. The food was decent but not one of my top places for a meal, especially with the $12.95 price tag. The meal was worth more like $7.95.
(2)Roger J.
The service in the bar is bad she need ask for 3 works what is Cabernet Sauvignon !! my aged prime sirlon was in V shape was cold and raw when I toll the bartender let the cook know... surprise he was not there...after he show up he toll her whatever he is busy .....Well after $46.00 dollars bill .... they don't even care
(1)Nicole F.
I never ate here before today. But all I've been hearing about was their salad bar.. Sorry but I'm just not that kinda girl! So I went for the mini trio of burgers. It came with a hamburger, turkey n crab cake burger. Gosh these were nothing like minis I've tried at other places!!! I loved every single one of them!! But the crab cake is something I'll be finding myself craving again soon! It's the best I've ever had!! The only downer I bumped into would have to be my kinda over salted fries. But after a quick tap on my plate they where fine. My other half had the prime burger. He's not a burger lover yet even he enjoyed his burger and a few bites of mine!
(4)David C.
This place is all right. I think they're a little pricey and they don't give you that much food for what you pay for. I had the ribs a couple of times and that's pretty reasonable. However, the last time I went, I had the Creole Catch and I was kind of disappointed. The fish was all right and they gave me this brown rice thing with cheese on top. Again, it wasn't bad, but I definitley do not think it was worth $14.
(3)Hannah L.
Dear Yelp community...I should have listened...I usually stay away from places with less than 3 stars. Alas my need for quick meal close by overcame better judgment. Waiter service was rather slow, seeing other people in the section with empty cups and looking around either hungry or annoyed should have been another warning. I ordered the mini trio: mini sammies with crab cake, turkey, hamburger. Problem 1: no turkey. 2: hamburger was still mooing at me. So for 13.99, would have been better at McDonald.
(1)L L.
Had a great lunch here with a good friend of mine and her daughter a couple days ago. Service was very good. I learned that the deal is to order the lunch specials which cost about 12 dollars. The lunch includes the entire Salad bar. What a great lunch. Service was good until we needed our check. Took about 20 minutes for our waitress to return with our change. Other than that the meal was very good.
(4)Noe K.
Went for lunch last week. The service was quick, servers were friendly, funny even, and the food was great. I enjoyed the chicken sandwich. If I were hungrier, I would have added the salad bar as it is a deal. My friend said she will never eat another hamburger anywhere else. She had the triple prime burger.
(3)Rob B.
Second time in a row for us getting slow service.. Food was cold at edges as sitting under a lamp.. Any request will send your server away for thirty minutes... Im done with service on this island!! Crap service ... No tip. Bad economy and really trying to retain customers.. What an idea! No more for us we will travel off island or stay home with some whole foods!!!!!
(1)Bob G.
I've eaten at this location about 7-8 times and have had pretty good food in the past, especially the burgers. Tonight, I ordered the Seafood Trio and what a mistake. I didn't expect much for $23.95, and didn't get much, literally. Not only were the portions microscopic, I swear everything had to have been microwaved. The lobster was tough, chewy and fishy tasting. It really looked slam-dunked onto the plate. The 3 little shrimp looked like catfish bait my grandmother and I used years ago. The crab cake tasted good, just not much to work with. I had a side of sad looking broccoli that looked like it had been crying and cheddar mashed potatoes, which had no cheddar that I could taste. The poor waiter had his hands full and when our meals finally arrived, my wife's white fish was cold. So, we had to wait even longer for that to be redone and it came back tasting scorched. Our host had a Loco Moco burger thing that looked pretty good and he didn't complain. Overall, I still like Ruby's for burgers but will never stray from that menu item again.
(2)ck s.
This is a typical American restaurant that also has good service. The food is not really out standing, with perhaps minor variation of traditional recipes. But the price is perhaps double that of places like Red Lobster or Sissler. If you use the prepaid coupons from Costco, it might be worthy; otherwise, I think it is over priced.
(3)Gina B.
Love to go for breakfast/brunch hour! They have a classic breakfast menu...your usual steak and eggs, meat lovers with eggs, waffles, pancakes, French toast, etc. My fav is their Loco Moco....I think it's the gravy lol. It's so good! You'll find me their with the Fam bam almost every other Sunday... :) Good lunch and dinner menu also. At this location...you find majority of their customers are military. The servers and hostess' are very nice and service is exceptional!
(4)Mike And Leslie B.
We came here without preconceived expectations..... After all, it's pretty much chain restaurant food right? We ordered a prime burger with Applewood smoked bacon. The burger was actually really good and cooked perfect. The fries were hot and fresh as well. We also had the chicken mushroom Alfredo, which was very tasty! The service was very good, and the servers were really hustling tonight. Location is good for us and there is plenty of parking. We were able to pick up free WiFi as well as watch the highlights from the Colts get there butts whooped! We'll come back sometime... It's descent.
(3)John N.
While this is the best Ruby's on island and better than Zippy's, Sizzler, and Chili's, it's not that much better. I usually end up ordering one of the chicken sandwiches or one of the burgers, and occasionally the salad bar. I don't eat mayo and for some reason every single sandwich or burger has the garlic mayonnaise. I always tell them to hold this condiment and they always serve it on my dish in one small metal cup. The fries come with a couple ounces of ketchup which is also served in the small metal cup. For some reason Ruby's is skimping on ketchup, maybe this is how they save money? The salad bar is okay, and if you order just the salad bar it's $12.00, and to me this is not a good deal at all. I can go to any store and buy for this amount of money enough produce to make a few salads, which would be better quality that what they offer. If you look, you will see some of the clientele handling the tongs, and there's no way I want to handle those same tongs, due to the soiled mitts the salad bar patrons possess. I've had most of the burgers and they are at best average burgers that anyone could make with beef purchased at Foodland or Safeway. A few better burger places would be Stuart Anderson's, Kua'Aina burger, or Kiawe Grill. The Counter would qualify at about the same level as Ruby's, due to the extra lean meat they use, it is not juicy, it's too dry and flavorless. I would recommend only if all other options are out.
(2)Ken M.
yesterday a friend and i went to this ruby tuesday for breakfast the menu is very plain and simple , this was my first time for breakfast anyway ......the food was okay the fried rice is not too bad execpt it mixed with red chili pepper and taste like a little tobasco is also used in the fried rice was something different but never really care for it too much because it was on the mild side and my stomach can't handle too much spicy food......anyway the reason i gave it a 2 star because our waiter a man he was okay and took our order he was okay in the beginning but than when it was time for me to pay took over 15 minutes to get the check from him and it was not crowded maybe like only like 3 or 4 customer in there and i don't know if he was a rookie or what but what got me upset was he looked at me and ask anything else you need and i told him our bill so i had already give him my credit card and he never return with it so than i ask him where is my credit card and he gave just the customer copy and not the copy for me to sign so i waited a few more mintutes more and still did not return so than i had to call him again and than he gave me the copy to sign now i was already upset so i had talk to the manager on duty and she ask me anything i could do so i told her what happen and told her it better not happen again so the waiter did not get any tip from me.....so i'll go there again for breakfast another time and see what kind of service i will have next time and i sure hope i don't get the same waiter again.......so i hope the manager talked to him........thank you......
(2)Clifford M.
Seriously, corporate sports bar? Yep, love it! The salad bar is great, good selection, fresh, and constantly monitored and re-stocked. I like the meals with all you can eat salad. But I also love their burgers. Sometimes, I just want good American food, and this place is very clean, consistent, and has excellent service! And their specialty drinks and margaritas are hard to pass up! We used to go to the Ala Moana one often, but since they closed, we sought out Valkenburgh. It's often crowded, but we've never had to wait long or been disappointed. Keep up the good work!
(4)Hannah H.
I usually don't write reviews but this one i had to. 1st time at this location: they messed up my orders and managers/assistant managers were offensive towards me about me making the mistake. 2nd time server made mistake about our drink orders and charged us more than he said and manager took care of it ( gave me my difference in gift card)???? 3rd time (today) they have charged more than they said on my entree and didnt say anything. After i asked to talk to the manager, he said sorry its our new menu price( the price wasnt on the menu) he was very offensive and rude. So its not worth the time and the money to go to this place. I gave it try for few times and still failed me with their bad customer service and managerial staff!!!!!!!!!!! I rather go to different chain restaurant if i have to!!!!!
(1)Steve T.
$21 for a small piece of tilapia and a few shrimp that was too salty is not worth the price. Onion rings were good. Nice area by the airport for a layover meal before we to another island.
(2)Austin N.
Overall impression: For the price, the salad bar is the best you'll get on the island. Average price: $18-25 for dinner. (You can get away with 15). They also have happy hour, which I'm sure would've made it even cheaper. Positives: -Excellent salad bar. I loved everything in it. In Hawaii, most of the salad bars are either not very good, or they are very expensive. This is one of the few places where you can pretty much fill yourself up on the salad bar for a meal and take home whatever you ordered without paying over $20 -Lots of people came and checked on us to see if we were okay -The manager, Kane'ala Oana, is extremely personable and welcoming. We got to talk to him for a few minutes and he basically made me want to come here again and again. -free parking and lots of it Negatives: -My fish taco was so-so. I've heard that the mud pie and the california flat bread are excellent. I've had burgers here that were pretty good too. -It gets busy Tips: -Buy those costco gift cards. They're a good deal. $75 or $80 for $100 I don't know why this place has so few stars. It's really good! I know they get busy, which is why you might have to wait a bit, but it's worth the wait. The salad bar is absolutely superb. The croutons are bomb! I would tell you to just come for the croutons. But seriously, if all you came here for was the salad bar, you wouldn't be disappointed.
(4)Diana L.
This is a great place to meet up with some friends after work for a drink. I'll be honest though, I wouldn't come here because I was craving their food. I've been here a handful of times and have never been impressed with their food. This location does have ample parking. If you come at peak times, you will wait for parking and for a table, but it isn't that much of a wait. The establishment itself is fairly clean. The staff is friendly, for the most part. It is a hit or miss. Sometimes you get a really cool, really friendly waiter/waitress. Other times, they aren't as attentive as you'd like them to be. Bottom line, come here if you have a last minute inkling for some food and drinks. Otherwise, there are probably better options out there. Enjoy.
(2)Jan K.
Yay!! RT finally got a NEW HAPPY HOUR MENU... Fried Ravioli??!!! Damnit they have none and don't know when they will get any... WTF RT!!?? Bulgogi Fries?? Thai Potstickers... Queso dip!! Cheese please!! #hungry
(3)Craig M.
It's been a while since the wife and I had breakfast at Ruby Tuesday in Moanalua, so when we couldn't find parking at a popular cafeteria in Mapunapuna, we kept on going past the airport and slid into a very convenient parking space at Ruby Tuesday. We last went there in June 2010, when they first started serving breakfast. As I recall, the menu consisted of one page, and the food wasn't all that wonderful. I had their kalua pig hash and fried rice with an egg on top. Didn't particularly care for it. I wanted to give them another chance - figured nearly five years was a long-enough wait. What a difference. The breakfast menu expanded immensely, and matched all their other menues. Our server, Kristina was wonderfully attentive and helpful, from the moment she greeted us to the moment we left. First of all, the biscuits. As TV chef Rachel Ray says, "Yummo." Very light, very tasty. Prepackaged butter and jam, of course, but who cares? It went well with my hot coffee and orange juice. The wife had their Spinach and Mushroom Scrambler (scrambled cheese eggs, baby portabella mushrooms, Swiss cheese, artichokes, creamy spinach sauce, served with sliced tomatoes). I tried a bit, and nodded my head in agreement. Couldn't say anything because it's impolite to speak with one's mouthful. Her scramble came with fresh tomato slices. More about the scramble later. I had their Chicken and Waffles (crispy Belgian waffle topped with spicy chicken wings, served with butter and maple syrup). Now, every time I've had chicken and waffles anywhere, from Honolulu to Las Vegas, I was disappointed. They always served chicken breasts, which when deep fried, can end up tough and dry. These pieces of chicken, however, were wings. See, wings have lots of skin that crisp up nicely when deep fried. I'm sure you've had chicken wings -with tea, with beer, in front of the TV, at parties - so you know what I mean. The wings were great, nicely seasoned and crispy/tender. And the waffle - waffles have to be crispy crunchy on the outside, and soft, moist and sweet on the inside. The Ruby Tuesday waffles were just like that, quite unlike the usual waffles I've had at numerous other restaurants. Waffles and chicken, chicken and waffles. With maple syrup (I asked if it indeed was maple). The wife couldn't finish her breakfast, so she asked Kristina to wrap it up for her. Well, Kristina came back and apologetically advised that when she placed the scramble plate down to get a box, someone picked it up and threw the leftovers in the garbage. So, to atone, she ordered another complete spinach and mushroom scramble on the house for us to take home. Now that's customer service, and a sure way to get me back there.
(5)Megan L.
Holy moly! When did Ruby Tuesday get so expensive? I was really looking forward to having the salad bar for lunch but it's like $15.00! We settled on sharing appetizers. They were pretty tasty but just couldn't see why most of the menu was so pricey. To me, there are endless restaurants around the island where you can get a better meal with better service and better atmosphere for the same price range - or lower, actually. P.S. As i was walking in, I noticed they had the Yellow card from the health department. Eeks. I'm guessing they've resolved any issues since then.
(2)Tze M.
I'm a breakfast fan, but I'm not a morning person. It just so happened I started my day early with some friends and we decided to grab breakfast somewhere close to the Arizona Memorial where we spent the day at. We arrived about 9am, lots of parking in the private lot and when we walked in, the restaurant was pretty empty. The staff was friendly, greeted us, seated us and served us water without a long wait. Our orders were taken shortly after and the food came quick. I ordered the eggs, Portuguese sausage, white (only choice) toast with a side of fruits that was made up of pineapples, grapes and cut strawberries. Can't mess up on that. Only thing was that my fruits was a bit tart except the grapes. It's a chain restaurant, so there's no wow to it. Place was clean, service was fast and friendly. Food didn't suck. Free parking. If I'm in the neighborhood, I would return for breakfast or lunch again.
(4)Ashley M.
It was Father's Day so we decided to eat here for dinner after catching a movie & since we had gift cards that we've never used, we figured it was a good opportunity to do so. Upon reaching the parking lot, we saw that there was a long line outside so we thought it'd be a long wait. We had another place in mind as an alternative, but figure we just go ahead and see how long the wait would be for the 3 of us. Sure enough, as soon as we parked the car, we saw that everyone who was waiting outside was already seated and we were seated immediately! My son got their keiki mac & cheese that came with a soft drink, fries & a cookie. I got their seafood thing..I forgot what it was called but it had a lobster tail, shrimp on a skewer, their crab cakes & two orders of mashed potatoes as my sides. My fiance got a full rack of ribs with their popcorn chicken. I dont know what it was, but their crab cake was SOOOO GOOD! I couldn't get enough of it, so I was surely eating that baby slowly to enjoy and savor every single bite. I didn't catch our server's name but he was awesome. Always checking up on us to see how we were doing, and refilling our waters. I really wouldve given here 5 stars, but the only reason why a star was knocked off was the bathroom. While walking to the bathroom which is located near the bar, there was a smell...a disturbing smell. I can't put my finger one what it was, but it was really bothersome. And when I got into the bathroom, it was clean..but it felt really dirty for some reason. I just wanted to get in and out of there quickly.
(4)Reyna A.
The waitresses and waiters were super friendly both times. Unfortunately the steak wasn't to my expectation. However the chicken wings are awesome! I think that the tastiness of the food is a hit or miss. The salad bar is a most definite disappointment when it comes to variety. A little pricey for the quality and quantity of food. Two stars mostly for the friendlines of the waithelp.
(2)AJ F.
Man I had the worst service I had to keep reminding our server about getting some ranch dressing how hard is that and my buffalo wings on my four way and it was bloody and my server was talking to other co workers that we sitting almost next to us really I would never come to this place ever again I would put a pic of my bloody and my old lettuce that was on my food so people would see man this place sucks bad man anyways I would never come here again that's a promise
(1)Domain H.
Came here with the wife today to enjoy there breakfast menu. I'll start by saying that the customer service was good. Even though I messed up on the type of gravy I wanted (yes you read that right) he was still apologetic. Since that's out the way, the breakfast here was disgusting in my opinion. I ordered eggs, hash browns, bacon, and biscuits. EGGS tasted as if no one had cleaned the grill. I'm used to eggs being of a bright yellow color and not brown. HASH BROWNS tasted like it had been sitting for a long period of time. The top was crispy but inside tasted funny. I tried to hide the taste with ketchup but I couldn't get rid of this unique after taste. (Yuck) BACON were old and on the cold of the lukewarm side of things. They even managed to give me burnt chips of pieces of bacon which told me that it's not freshly made and that they just take from a pan that's probably under a 50watt bulb. They say it's Applewood bacon but I'm sure that's not the case. BISCUITS were the size of the scoop of butter that are put on your pancakes. They were a bit on the hard side but doesn't taste bad. No worries about me coming back here for breakfast. All of the food prepared I could have made from my home for free if I weren't so impatient, and would have tasted much MUCH better.
(1)Josie C.
I understand that there are over 200 reviews of this place so why would mine be any different. Well, I've been here numerous times for lunch or dinner and I would agree that my main "turn off" would be the prices. BUT today, I just wanted to review their breakfast menu and my experience. Nearly a year ago, Ruby Tuesdays started serving breakfast on the weekends. I love breakfast, my hubby can't start the day without breakfast, so one weekend we decided to come here. It was nice not having to wait for a table, the atmosphere was bright (well, duh), and the staff seemed delightful. I ordered the Big Breakfast which came with a choice of meat (This day I chose bacon and got 4 pieces!), choice of rice, hash brown, fruits, or sliced tomatoes, 2 eggs your way, two pancakes, and 2 homemade biscuits for $10 and some change. Egg, regular - I mean how else can I uniquely describe the taste of eggs Bacon - 4 pieces and crispy!! Hash brown - not soggy, grilled perfectly Pancakes - moist, tasty (not the best I've had but I've also had worse) Biscuits - when I first touched it, it was hard (hehe-mind out of gutter please), okay where was I. Oh yah. But I opened it up and put butter and took a bite and I'd have to say their biscuits are delicious!!! Definitely was my favorite. I've returned on numerous occasions for their breakfast and haven't been disappointed yet with what I've ordered. A couple of months before thanksgiving they started serving breakfast everyday up til 11am. So I'm guessing it's getting popular. I'm aware there are a lot of other "cheaper" places to eat breakfast but the cost isn't too outrageous where it made me regret spending my money. So if one day you wanna take the family or your girlfriends out for more than just an egg mcmuffin, try their breakfast out. They also have a kids breakfast menu starting at about $6. Located in the Moanalua Shopping Center next to Baskin & Robbins. Lots of free parking and the wait is almost close to none during this time. Will definitely be having breakfast here again cause I have yet to try their loco moco. :)
(4)Reuben A.
Another disappointing meal at this location. Don't have the new pork chop. Mine was cold and did not resemble the texture of a pork chop. Complete shite.
(1)Steven U.
I am not a huge fan of chain restaurants....but there are always exceptions. For example, ever try the cheescake or the avocado eggrolls at the Cheesecake Factory? Money!!! I have stayed away from Ruby Tuesdays simply for that reason...which really isn't fair....or a good reason.....so I went when I had the opportunity to go. This location is clean and has an open feel to it. In addition to the bar seating and regular seating, I think they have an outside patio as well. I have been there for lunch on three separate occasions now, and the waitstaff was both patient with me and hospitable. Food seems to come out relatively fast here, and I have never tried the salad bar, but I hear that is a huge draw here. On my three visits I had a burger, a burger, and a burger....yeah....I like mixing it up. I did however try three different burgers... Smokehouse burger This had cheddar, bacon, bbq sauce, and fried onion rings on it. I really liked this burger...it had the right amount of tang to go with the cheese and bacon. How can you really go wrong with that combination? Turkey burger with avocado and bacon This burger had fresh avocado, swiss cheese, bacon, red onions, and pickles. I really liked this combination of ingredients for a burger. The patty was not as flavorful as the beef patty, but I would definitely get it again! Pretzel bun bacon cheeseburger This had bacon, melted cheddar cheese, and bacon mustard mayonnaise. The mustard sauce was a little off-putting, and the pretzel bun didn't taste like a pretzel...other than that it was ok....i guess. All the burgers I had were pretty messy...not that it's a big deal...but you will probably need more than one napkin.....unless you have a hefty beard to catch all the juices. My burgers were all cooked to the temperature I ordered them at....which does not always happen. Depending on my mood, I would get the smokehouse and the turkey burger again..... Maybe I'll branch out and try something new next time, but at least I know a couple of items I can feel good about!
(3)Claudia L.
Pleasantly surprised. New menu :) Had the chicken Bella & Apple Tart. Delish & plenty enough for two. As usual the salad bar was fresh & plentiful. Super Bonus: our waiter Bill is Tom Hardy's "twin". Beautiful smile, outstanding service & great food!
(5)Paula H.
PROS: -Lots of seating, indoor and out. Great for parties and events -Parking is usually not a problem -If you sign up for it, they will regularly email you coupons for free or discount items -They have a salad bar. The pumpernickel croutons are delicious. CONS: -Service is hit or miss -Overpriced. Salad bar itself is about $15! -Can be very loud! 13/100 Yelp Challenge 2015
(3)Lesley S.
Service has improved which is good. The food is awful. I came here again (not by my recommendation) and I ordered the good ol' trusty petite sirloin. Ugh. Atrocious. 3 bites and I'm done. It was so salty, full of grizzle, and FAT, FAT, FAT. For almost $20 you might as well give me hamburger grade. My broccoli was smothered in butter, so much that it was soggy. Highlight of the meal is they can still manage to make a loaded baked potato. The husband's spicy jalapeño burger was decent tasting but also really salty. My 3 year old probably had the best meal. Grilled cheese. Yum!
(2)Cheri N.
I have been back to Ruby Tuesday twice in the last month. Before that it had been a while. They updated the decor inside and I like it so much better. Their food also looks and tastes a lot better! Would definitely choose to go there now over Chilis. However, I was so disappointed with my dinner. I ordered and paid for a top sirloin steak with fries and green beans. The "top sirloin" was smaller than a petite and my plate overall was the size of a lunch portion. I mentioned it to the lady who came around checking on how things were. I said it was so small for dinner and for the price. She said the petite's are small and I said it was the top. I paid $23.69 for that meal. With that said, the flavor saved the day and really the portion was just right. We as Americans are used to huge portions of everything. However, they need to seriously reconsider what their prices are. As much as I loved my food, I can't justify paying that much for what I got. I was scrolling through the pictures and came across a petite sirloin dinner and my steak was even smaller than that. I did mention it to both the server and the manager but neither seemed very concerned. I did tip 20% so I didn't short anyone; the server was great. For there to be a $5 difference between the petite and the top is ridiculous if the top is smaller!! I know I keep complaining, but hopefully what I was given was just a mistake and not the norm. Had the food matched the price, I would give 5 stars.
(3)Barry S.
Well-balanced menu but pricey. Expect to pay a minimum of $16 per person before tax and only water to drink. Good service, clean establishment and food is good. Ruby Tuesday's is well-known for its salad bar but it's not worth an extra $6.50 on top of the entree price. If you can't pass on the salad bar, get a combo that includes it for the best deal.
(3)808Mae 8.
Excellent service! Server and everyone was smiling, friendly and even stepped out of the way to on-coming people - i was impressed! Food was good but its the Service that made me like this place ... Bathroom was clean and tidy too!
(4)Krysten I.
Ehhhh American food is not really my favorite. Parking is plentiful and this ruby Tuesdays is located conveniently in the little moanalua shopping center. Personally, I'd rather hit up Panda Express or even McDonald's. The salad bar is ok, I like the different options like sunflowers seeds, beets, broccoli salad, boiled egg, etc. I don't like the dressings options. You'd think with all the good salad options, they'd have yummy dressings, but you get a variety of the usuals: ranch, thousand island, blue cheese and balsamic. It's also $15 for salad.... They have burgers, ribs, etc. but it's just blahhhh. Service was decent, but nothing exceptional. The clientele here is mostly military, loud and military guys on dates with their soon to be military wife girlfriends. Hehhhhh I probably won't be back. Sorry American food, I much rather prefer asian, hawaiian fusion :)
(3)Mimoza M.
This is a very basic dinning experience and my salmon dish was overcooked ....I would only suggest this place for a quick lunch on the go and maybe salad , but certainly it's not a fancy dining experience . The place is also full with military people who tend to be quite noisy sometimes and you should NOT take your date here for a romantic chat . Far from classy by all means
(2)Rena G.
Our family of four dined here a few months ago and sadly, my husband and I decided that it was going to be our last visit. Everything was going fine until we received our food. My meal was severely overcooked. The broccoli was mushy and the zuccini were soggy from absorbing a ton of grease during the cooking process. The seafood trio: lobster, shrimp and crab cake was overly salty and very dry and rubbery. Not to mention my crab cake was flat as hell! As for my husband's meal, his steak was ordered medium rare, but the meat was practically still moo-ing on the plate when it was served! He sent it back, however, the re-fire was mistakenly delivered to the wrong table beside us, which we weren't told about until after we complained to our waitress about the very long wait. Unfortunately, the kids and I finished our entire meal and my husband still hadn't received his steak! He called the waitress over to cancel his meal and stormed out to cool off outside leaving me and the kids in the restaurant. I asked for the check (also a very long wait in which my husband actually came back in and snapped at me what was taking so long). I explained to him that I had to send the check back because, to my suprise, we were charged for his meal which he never received. After that, I also asked the waitress if we could get some sort of discount because that mishap really ruined our dinner as a family and my husband was still visibly upset. The saving grace for the one star rating was that our waitress was very professional with the whole situation. She gave us a 15 percent discount after removing my husband's meal from the check and was sincere in her apology. What was unfortunate was that the manager should've been the one to come out and apologize for such poor quality and service. I also should not have been the one to initiate some sort of compensation for such an awful dining experience.
(1)Wes J.
Lets see....... Started off with some true potential. We arrived and were promptly seated and greeted by our waiter, who was perfect throughout our meal. He was attentive, personable and knowledgeable. I had the pretzel jalapeno burger.... Mmmmm.... This was one well constructed tasty burger, no complaints. I had the onion rings as a side, they on the other hand were not so good. Only received 8 small, waaaaaay over deep fried pieces. Had the consistency of jerky. My wife had the fish tacos that were, all in all, a little bland. She had added the salad bar to her meal so with some sides from there she was able to give her tacos some flavor. I kept seeing something out of the corner of my eye, couldn't figure it out. Not until I sat and stared at the salad bar. When I finally clued into what was happening I saw water dripping from the underside of the sneeze guard/lighted hood area. GROSS!!!! All the condensation was building up on the dirty surface and raining down into the food. I told our waiter and the his response was "that's gross". He did go tell the salad bar attendant who quickly came to dry the underside. Unfortunately the condensation beat him back because is was dripping again within 15 minutes. Was this experience good enough to return? Nope.
(3)Joyce L.
This Ruby Tuesday is located in Moanalua Shopping Center facing the mountain side. So if you're on Valkenburgh Street, you can't see the restaurant. Yes, I ended up getting lost. Friends and I ordered 4 appetizer samplers and baby back ribs. They were both good. I especially like the baby back ribs. It wasn't drenched in bbq sauce. They put just enough sauce and it was soft and tasty. It came with French fries and real onion rings. Our male server was awesome with service. The restaurant was packed but our server make sure that we were taken care of. If you want to watch sports, they have many TVs. It's a good hangout place. Parking is also plentiful too. They take reservation is your party is more than 10.
(3)Christopher D.
Similar to it's mainland counterparts, but much more expensive. My go to at this chain restaurant is the salad bar. It's a healthy option as long as you stick to the healthy options. Salad becomes pointless if you're covering it in cream, fat, cheese, bread, bacon, etc. You can easily end up with a 1200 calorie salad if you don't watch what your adding to your greens. That's more than half of the recommended daily allowance for just a salad! I was just in Florida and stopped in for a lunch on a weekday and paid $7.99 for the same thing that here costs $14.69. The service is OK, not anything special. Restaurant and restrooms are clean and well maintained.
(3)Samantha K.
I've been here 3 times and each time my server only comes to the table if I ask. They have very high prices for ruby Tuesday like really? 7$ for a kids Mac n cheese? Or grilled cheese ? That better be made of gold! And I went to order on happy hour and all they had was one of their 6 items available! Then the queso was terrible so I told them it tastes like freezer burned fake cheese and had spinach in it and very spicy not much flavor so she asks if I want to sub something out and offers shrimp fondue not the best and she said she was taking it off my bill and then it was on my bill we spent 1:45 min that's how slow service is a-freaking-loha not coming back here ever again
(1)Janice S.
We went there for dinner. Jeff ordered the loco moco, and it was yummy. The burger patty was large and juicy. I ordered the fish tacos along with the salad bar. The fish tacos were delish. I love cilantro, and you can definitely taste it! Yummy. I drank the red apple ale. Bleh. It tasted like ginger ale and it had virtually no alcohol.
(4)Angela R.
Yay! This place gets an upgrade in stars!!! Today my family and I went to Ruby Tuesday's to watch Football and we had a great waitress, Sophia! She was super cute and super attentive. We got the salad bar and a chicken sandwich. The salad bar well... was just a generic salad bar. But, it was busy this morning and it always looked maintained when I went for a trip back. The sandwich was basic. It had avocado and bacon. The bun was too thick so we ate it open-faced. The chicken breast has no flavor but the toppings made it taste decent. The sandwich came with a choice of a side. We chose French fries. Sophia shared that we could get "refills" on fries. Didn't even know about that! My Natalie got her fill of fries and was happy so I was a happy mama too! We pretty much camped because we were there to watch football. We never felt rushed or ignored the almost 4 hours we were there.
(3)Paige S.
I really dont like ending up at chain restaurants, but sometimes, your friends like them and you have no choice. Food at all chain restaurants for me tastes just the same as boxed food-- bland or over salted, filled with fillers and just not real food. So flat out the food gets 1 star. Husband and I got a burger and it was not bad, 2/5 stars, and it was a decent size and had maybe 5 onion rings as the side....idk why they hold back on the onion rings. My husband ordered from their new cocktail menu and the pictures were SO deceiving! The waitress said it was a decent size tall glass, so we expected a tall glass. NOPE, it was half the size of what we expected and full of ice vs drink. UGH. Service & Cleanliness is where most of these places can redeem themselves and some stars but heres how that went... Service at this spot is HORRIBLE. It was packed as usual and the host seemed like he was having a hard life trying to seat everyone. Once we were seated no one helped us for a good 30 minutes. The waitresses just kept walking by until my husband flat out pulled someone aside to assist us, and even she could not help us since she was technically not our waitress for our table. Once our waitress did get to our table she was no help, hated life and was so rude. My husband was so put off by her attitude and even tried to make her laugh but she was a tough cookie to crack. Food came out slow and she did not fill our waters or check up on us after she delivered food. Asked for the check and that also took about half an hour...no, i'm not exaggerating. This particular restaurant is NOT clean. Tables were dirty, cleaned with dirty table cloths, crumbs/food all over the floor and chairs were dirty too. Not to mention, our silverware, also looked dirty. Gross.
(1)Gayle N.
This place definitely needs SOME SERIOUS IMPROVEMENT. I've eaten here before but when seated, our menus were ripped and in desperate, almost screaming need of replacement. Common now, where's your Manager that overlooks these matters? Salad bar looked skimpy, not full like the Ala Moana one used to, messy and so unappetizing.. Tender chicken nuggets for my granddaughter and me to share with fries which was served piping hot but with no bar b que sauce but a mustard based one. I'd like to see some improvement at this store, in fact some of the Ruby Tuesday's could use a big MAKEOVER.
(3)Beau T.
We arrived and we were greeted then seated directly. Both of us are handicaped I have a hearing service dog very small (12 lbs mini schnauzer) and my friend had a stroke with paralysis to one side. Problem was when you have a handicapped person in the party you don't take them to the back of the restaurant like your trying to hide them. We ordered an appetizer the nachos it was warm. Food was not hot when we got it. I think the kitchen must move faster than the servers. Our server was very nice and polite. Over all this place needs to pay more attention to food quality. I do not think I will be back to this location again.
(2)Dave J.
Tried them a few times and wasnt impressed. last two times was just the worst.. Waitress was slow, food was cold, and no refills on the water. Waitress took our order then the next time i saw her was when she dropped off the bill.. she wasn't rude or anything just seem to be overwhelmed.. all the other tables were served and paid before our food even arrived. On the plus side the salad bar was good. I'd only recommend if your eating the salad bar.
(3)Kara S.
THE WORST EXPERIENCE I HAVE HAD AT ANY PLACE OF BUSINESS. Came here today, New Year's Day at 6:30 and they weren't too busy yet. There were so many things that went wrong so I'll just list everyone one of them for you: -waited 30 minutes for a table when the waitress said it would only take 5 (they're were a million empty tables just waiting to be cleaned btw) -requested for a booth but instead got a tiny table next to the bar with people screaming at the tv screen - waited for another 20 minutes just for our server to take our order - ordered: chicken Alfredo and a full stack of ribs. Then the waitress came back and said they were all out of chicken so I had to order something else. - waited another 5 minutes for our server to take my order AGAIN but instead she came back with bad news... THEY WERE ALL OUT OF RIBS WTF. Seriously how can a restaurant be all out of CHICKEN AND STEAK. Half of the whole menu has those two ingredients so what are people suppose to eat then? And why didn't they tell us that they were out of half of their menu instead of keeping us waiting for almost an hour. In the end we decided to leave since they didn't have any of the dishes we want. But what pissed me off the most is that when we were walking out I saw almost ever table eating ribs and dishes with chicken. I don't know if they were lying because they didn't want to serve us or if they were just having an off night. Nonetheless I will never be back.
(1)Winlove M.
I had my wife order this for me just awhile ago Spicy Jalapeño Pretzel Cheeseburger with fries and IT WAS SO SALTY!!!!!! We ate there a few times and this was the first time that food was so BAD. It seemed like someone was pissed off and poured the whole salt onto the burger and fries. Even my dog didn't want to eat the damn burger and fries that's how bad it was!
(1)Robert S.
Went here on a Wednesday evening. Sat at the bar towards the kitchen but instead of a pleasant smell the bar area smelled like vomit. Reminded me of a dive bar and not a Ruby Tuesday!
(1)Chris V.
Why I give this Ruby Tuesday's 2 stars; what would you expect at a Ruby Tuesday's? On a five point scale, two is the highest possible score it can get. That being said, this is one of the better, if not best (it hurts to say that) Ruby Tuesday's I have tried. Not that I would ever eat here under my own free will, its a convenient work luncheon place, not my choice OK? The general theme between food, staff and decorum is that of low standards crossed with lack of good taste.
(2)Sheri W.
Ribs tender and moist steak cook just the way I ordered it. Margarita a lot to be desired I didn't finish it.
(4)Kelly M.
Can I give this less than one star? Our order was not only incorrect, but what food we did receive was overcooked and bland, bordering on inedible. We will definitely not be eating here again.
(1)Nihi N.
We came here for our company Christmas party. I guess I assumed it would be a little More private because we had reserved the lanai area beforehand, but none the less it was fine. I really think they are understaffed. Our poor waitress was dealing with several other patrons to serve. Leaving us and others waiting for our meals and refills and to clear the table. I would Assume with a big chain like Ruby Tuesday there would be a little more other transitions and staffing. Maybe it was an off night, I don't know. My meal was OK. I usually order the same thing, but for some reason it shrunk. The ate was bigger, but the food was smaller. Overall. Disappointed.
(2)Ray S.
5Stars goes to our favorite waiter; Bill. Always polite, professional, and prompt. We always ask to sit in Bill's section. Thanks again Bill!
(5)Shana V.
I wanted to like this. I mean, the restaurant is a big box chain, but it's close to home, breakfast, that I didn't have to cook. It looked promising as we walked in. We were greeted and seated instantly. The hostess asked if we wanted coffee, I said yes, dad said no, he'd like tea. Then we waited. Our server came by after a few minutes, saying "Oh, I thought she brought you drinks". She then asked if we were ready to order, we were and she was off. We quickly got our coffee and tea, then the wait began. We waited about 30 minutes, I asked for a glass of water in this time, for our food to arrive, both steak and eggs, both steaks were over cooked (we ordered medium, we got well done and medium well). I ordered tomatoes insteak of hash browns, but hash browns are what I got. My dad got the servers attention, who had a fresh glass of water in her hand. He told her about the tomatoes, she left to correct it, but forgot to leave my water. Dad cut into his very well done steak and when she returned with my tomatoes he asked about my water and asked to have the steak redone. While we waited for his steak, the manager came over to apologize, we again asked for water. He brought the water and then shortly after brought dad's steak (more medium well, but we weren't gonna wait any more). We ate a little, then asked for containers to take the food home. He got the check, she ran the card, brought it back for him to sign, but forgot the take out containers and a pen. After about 10 minutes, I walked over to a table that had left and had a pen, grabbed the pen, then went to the bar to ask for to go containers. The server was nice, I'm hoping she was just new and that's why she was so forgetful. But the food was meh. That's what we get for trying to be quick and easy about our steak and eggs. Next time I'll stay home and cook it myself. Sorry, Ruby Tuesday's, I won't be coming back.
(2)Glenn D.
Meh...ribs are ok. Definitely not a rib-house so you're better off ordering from Tony Roma's. Salad bar is decent, but at $6.59 on top of my $25 ribs, I expected more. Best thing I had were the spicy green beans in a spicy batter and wasabi mayo dip.
(3)Marni T.
I've been to this Ruby Tuesday in the Moanalua Shopping center a couple of times. Its been the same every time. The service here is good, nothing bad to say. The food here is the same, nothing spectacular either. I really like the salad bar, a lot to choose from, lots of different dressings also. My favourite part of the salad bar has to be their croutons LOL. I'm not sure why but it is! Its crunchy, chewy, and it's just so yummy. Their burgers here are also pretty good it's very big and their fries are good also. Overall its a decent place to come when you can't think of where else to go.
(3)Jenifer V.
Host/ess: 4-5 stars Servers: 2-3 stars Food: 1 star Cleanliness: 2 stars Bar service: 3-4 stars Price: Average ($$) Parking: Ample, open lot Location: Excellent Wait time: 45 min average (I've had anywhere from 20min-1hr) Details: I've eaten at this particular Ruby Tuesday probably 30-40 times over the past few years, never by personal choice. I generally just eat out based on what everyone else wants, as, despite how my review is about to go, I'm really not very picky. Because of its central location on the island, it tends to be the first choice for a lot of people. I've eaten here at various times of day, empty and full house. I've never had to wait for seating and the host/hostess is typically friendly and accommodating. Servers are hit or miss with personality and service. I often have to wait a while just for drinks (water/fountain drinks as well as from the bar). Forget refills. I'm one of those two sips per bite of food people, so I typically require at least one refill and I've never once received a refill or an offer of a refill, I always have to ask, and sometimes remind. The seats are pretty beat up and the menus are just ridiculous. I'm not sure if it's that they've never replaced the menus, but they are in the poorest condition, something I wouldn't expect from such a large chain. To be fair, other Ruby Tuesday restaurants I've been to have the same quality menu. Sticky, worn down, falling apart. I've also on occasion had dirty silverware. The food will be my largest complaint. I listed average wait time as 45 minutes, but as I said, I've waited anywhere from 20min-1hr., and if you order appetizers it's possible they may come at the same time as your meal. The quality of food is pretty poor. My boyfriend is from the mainland and really likes their steaks but out here they're usually not cooked to his specification and they tend to be oddly shaped and flat, lacking in good steak color. The food never seems to be consistent if you are like me and tend to order the same thing. Generally over or under-cooked and either bland or over-seasoned. My last visit will most likely truly be my last visit as my favorite food was just sad. They gave me very old broccoli. The ends were brown from age and the broccoli itself was limp, rubbery and off-color. It's unfortunate because it's a very good location to meet up with a group of friends/family from around the island, but it's just not worth it.
(1)Michelle T.
For my first time here, shocked and disappointed. the wait time for a waitress to stop and take our drink order took long enough. the time for the drinks to come took even longer. We had questions about the menu and it seemed as if the waitress' answer was obvious and broad. We ordered the New Orleans Seafood, Ribeye AND Kids meal(cheese sticks and broccoli.) New Orleans Seafood: Zucchini was grilled and slight seasoning. Fish and shrimp over seasoned, overcooked and drowned in sauce. sweet potato fries came out soggy and cold. Ribeye: Zucchini again cooked well. Ribeye came out rare, rare, rare. Bloody and still soft as if not even heated to the middle. (Mind you we ordered medium.) Loaded baked potato, maybe one ounce of sour cream, cold shredded cheese and a dash of bacon bits. Potato was still hard, undercooked and lack of seasoning. Kids meal: cheese sticks are definitely from the freezer and came out cold. The accompanying sauce seemed to be their homemade watered down version of marinara sauce. Brocolli came out green and tender, no sauce or seasoning. Dessert with the meal, was a sad version of a chocolate chip cookie about an inch and half big. For the price, even the kids were expecting a delicious, appealing dessert. The food took so long one of my kids ended up falling asleep and didn't even eat. the waitress needs so training and try not to make it so obvious to be nice and attentive towards the end of the meal where tip is left. my pictures do no justice as to the experience we had and unfortunately we will not be back to even redeem ourselves.
(1)David H.
Do I have to give it 1 star? Service - lousy. Took forever to place a meal order at the bar. The bartender was too busy chatting with her guy friend. Never did ask how the steak was and then tried billing me for a lobster meal. Food quality - meh. Beware, medium to them is well done. Mashed potatoes were clearly from a box, and a very cheap one at that. Kind of reminded me of potatoes from elementary school. Atmosphere - ok, I get it, I was at the bar and this isn't exactly Ruth's Chris but really...one dude across the bar talking so loud I could hear the entire conversation. And yes he was sober. And then the guy halfway around the bar had a very limited vocabulary limited to 5 or 6 single syllable words to include the f-bomb (pretty sure he used it in every sentence). If this place is your only choice, starve.
(1)George L.
Well this got off to a bad start. Checked in and was given a pager to inform us when a table for 2 opened up. The hostess said it would be about 15 minutes. 45 minutes later we noticed people who arrived after us were being seated. Went in and the hostess said she call out our name. I asked what the purpose of the pager was if they weren't going to use it. Long story short she disappeared and we were seated by someone else, with no apology. Our server, Bill, was awesome. Made fresh coffee and kept the cup full and the French Fries refills coming. The food was typical for this type of restaurant. I'm giving 2 stars because Bill was the superstar
(2)Paul R.
Here is an article I wrote about my vacation to Honolulu, Hawaii. My wife Deanna Jaxine Stinson and I, made many stops to eat. Here is the article: forums.jazmaonline.com/t… I will let you know right now, looking at the menu, everything is way too expensive. We had the salad bar and the salad bar is skimpy compared to a restaurant like Sizzlers. I was disappointed with this place.
(2)Cindy B.
Gave this place a star for location and another star for the tasty steak and guacamole dip. This location is very convenient for me because I live close by. There's no restaurant style dine in area in Moanalua. So on a Friday night, without having to drive into town, we decided to eat here. When my boyfriend and I walked in, we were seated within minutes. Our unhappy waitress came by about 10 minutes after we were seated. I got the Peach Splasher ($3.99) and my boyfriend got a Heineken Light bottle. It took foreverrrrrr to get our drinks. We finally get our drinks and my waitress said she will be back with a straw. That, took another five minutes. The Peach Splasher tasted like straight up orange juice with little tiny diced peaches inside. Was not what I was expecting. We ordered the Guacamole Dip ($12.49) for appetizer, and for entree I had the Peppercorn Mushroom Sirloin ($24.99) and the boyfriend had the Baby back ribs ($24.99) with coconut shrimp (3 pieces for $3.99 extra). Our entree came out BEFORE our appetizer. Our waitress didn't even come by until half way through our entree to ask if everything tasted okay. I told her that we didn't get our guacamole dip yet. She said she'll check up on it. About 15 minutes pass by and my boyfriend said nah we don't need to guacamole dip already. And I agreed. By this point, we were finished with our entree and the waitress STILL didn't come back from checking up on the dip. Finally, the waitress comes back and hands our guacamole dip. Seriously. Who eats their appetizer after their main course. And the waitress was not apologetic about it. Nor did she even give a smile throughout our meal. I thoroughly enjoyed my steak. It was cooked to how I liked it. It was tender and flavorful. My boyfriend hated his ribs. It was tough and not fall off the bone. The shrimp was so petite and was nothing special. He also ordered the French fries which were not crispy and had no flavor. We both ordered broccoli as one of our sides and I recommend no one to order this. The broccoli was SO over cooked. I think they use frozen broccoli as well. The guacamole was on point. Too bad it came out so late. My boyfriend ordered another Heineken bottle which took the waitress another 10 minutes to get. Ughh... Dinner was a drag. At the end of our meal, the waitress gave us our check and said thank you with a smile. Wow. She can smile. Too late though. When we were leaving the restaurant. No one acknowledged us, even though the staff were standing right at the front desk. The restaurant closes at 10pm. It was around 945 pm when we left. The staff was too busy complaining about having a 15 people party dining in their restaurant at that time. I probably won't go back. Although some of the dishes were good, some weren't. But ultimately, service sucked!!
(2)Tony S.
Ordered the chicken and broccoli pasta...and got a plastic bag filled with broccoli under a bed of pasta and chicken...yummy?? Not so much.
(1)Jo Z.
Ok food for the chain. We ordered our burgers medium, came out well done. Had the texas tea which made up for the food. Service was good. Hubs was bit disappointed that beer on taps were out...
(3)Aly M.
OMG! It has been awhile since we ate at Ruby Tuesday's. The evening started pretty well. Ordered drinks and the Queso dip - it's ok, but not what I expected. Got salad bar and turkey minis and I wasn't even done eating, then.... A child on the table next to ours threw up! It took the wait staff several minutes before any action was taken. No manager in sight apologizing to the surrounding tables. They moved the people from the table to another AWAY from the VERY UNPLEASANT SMELL. Guess what? We were right there! Fortunately for my husband and son their noses were out of commission. NOT MINE! I couldn't finish my food due to the smell! EW! Still no manager... The server kept checking on me cuz even he couldn't stand the smell either! I do believe I would not want to go back to this particular location. 1- No manager 2- nothing done as far apologies 3- EW, the poor guy who cleaned up was not efficient and rather clueless. He put 4 place settings on the chair that was puked on! Ew, ew, ew! 4- I would be afraid to eat there after witnessing the same towel that cleaned up the puke was used to disinfect the table (0_0)(shiver)! So future diners beware! Eat at your own risk!
(1)Manette M.
Normally the service and food are great, this was a new location we visited at the Moanaloa Shopping center. In the begining the service was off to a good start. We ordered the spinach dip-delicious For an entree I ordered the Teri-garlic rib tips. My niece and mother both wanted chicken strips and fries and all three of us added the salad bar. Chicken and fries came out great but my Rib tips were incredibly dry. as soon as I took a bite, it felt like eating jerky string , not tender and definatly overcooked. I tried with a fork and knife to see if it was just the one rib but in fact all were tough and stringing and very noticably so. I showed the server and she asked if Iwanted a new one but I lost my faith in them so I asked for a menu. The manager came by unsolicited but we let him know. He said, those ribs are bad. And doesn't recommend them. I felt that was unproffesional, as a manager he should be standing behind the food the establishment offers and simply put more of his efforts into quality control. The server eventually took my order for the ahi sandwhich. And when it did eventually come out it was tastey. My mother and niece are slow eaters so I ended up finishing before they did. However while I was boxing my ahi, the server brings the check and takes my mother and nieces food which still had fries and chicken on the plate, my mother is recovery and her voice is very weak so she couldn't yell loud enough to stop her, I got up and ran after the server but she was by an employee only area so while I still had her in my sites I saw the manager and asked if he could stop her from throwing away the food. Minutes later at our table our server came back and said she might be able to have them fry two pieces of chicken but that she said we looked done. This again was rude and they had more than just two peices of chicken left each plus fries, did I mention she also took my nieces salad? The bill came and no one offered compensation and as we left we said to the manager this was a bit rude, Both the Manager and the server Named Ashley P began to laugh at us. Just Unbelievable, worst experience to date at a restaurant. shame on you moanaloa ruby tuesday .
(1)Christina M.
Had pretty good lunch/dinner here. I had the spicy fish tacos they really good I would definitely get it again. I also had the garden with it and I love salad... I was a little disappointed as there was only one fruit on the bar...grapes. The salad bar seemed a little smaller than I'm used to, but it was still good. My daughter had the macaroni and cheese, she said it was good. My husband had a burger and he enjoyed his food as well. Overall it was a good experience and we enjoyed our food.
(4)Joshua M.
This is not what we are accustomed to back on the mainland. The host when we walked in looked like she didn't want to be here and was not at all friendly to say the least. I waitress was a little better but not very attentive. She asked once if we needed anything and that was once we were done with our food. The salad bar was skimpy and they weren't busy so one would think it would be well stocked. We won't be coming back here ever. Not to mention they don't give military discounts when they are literally on the Navy's back yard.
(2)Darrel B.
We came here at New Year's Day. They let us wait for 20-30 mins. When we got seated the server asked for our orders and we werent reeady yet so the server took our drinks orders. When we finally we're ready to order the server blurted out like an afterthought that they ran out of ribs, salmon, chicken and shrimp. So i sat there thinking, what the hell do they want us to order??? Salad and burgers only??? That was just plain cheating. They could have told us earlier. Long before we were seated. Some of us didn't order. Some just ordered fries. I ordered burger because i was hungry. When they came out with ny order, the server said they ran out of ketchup too. Like wow. I felt cheated. Talk abt not being honest with your customers upfront. Don't go to this place if you're expecting to eat ribs, chicken, salmon or shrimp. Bad service.
(1)Amanda E.
My husband and I went here for lunch today and it was a pleasant experience. We were seated promptly. The menu has a lot of choices. I love their ruby minis and the ribs are so good. Recently I started a low carb diet so I was happy that I found something I could eat. I ordered the chicken Bella which has mushrooms and a creamy white sauce with sides of zucchini and broccoli. The chicken Bella was so yummy. It had so much flavor. My husband ordered chicken Parmesan pasta which he always orders and is never disappointed with.Our server was Mallika. She was always checking on us making sure we were always getting what we needed. We didn't feel ignored. She had a nice bubbly personality. I really liked her service.I've always enjoyed going to Ruby Tuesdays and I will continue to go.
(5)Meli E.
I love coming to this place. I guess you can call me a regular. I come for different sorts of occasions, whether it be dine in or even just for the bar. My friends and i love this place. They are always good to us. Great service, friendly people,and great food. I understand the wait because it gets pretty busy. The fact that it always gets busy says it all. Definitely a place to always come back to. Our awesome and friendly bartender, Tony Lynn, and waitress, Caprice, chefs Shaun, Shauna definitely gave us a great experience.
(5)Charity G.
My family and I went to breakfast on Sunday at 8:00 am. Besides the few people that were watching football in the bar area, there was only one other table that was occupied. The waitress greeted us promptly, took our drink orders, and returned in a few minutes to take our food order. The food was good, not problems here, but we could never find our waitress. I had to ask the hostess to find her so that we could get more water; multiple times. My coffee was never refilled (and when you have 4 kids, that caffeine is extremely important first thing in the AM. LOL) When she returned to fill the water, I had asked for her more syrup for my sons pancakes; it literally took her 3 minutes to return with it. Just really BAD customer service. This is not the first time that we have had bad service at this location. It is usually not this bad. I know... You're thinking "well why do you keep going back", well its close to home, the kids can be kids (in the outdoor sitting area), and I have a passport discount card :)
(2)Mac J.
I thought twice about coming here for dinner. Unfortunately I was invited for a small get together. The service didn't improve. The portions got smaller. My Ruby Minis cost just under $16 and I only got two minis with a handful of fries. I'm very disappointed. I should've ordered the kid's meal which cost less and most likely has more. The 4 way sampler was just as disappointing. The southwest egg rolls practically had no filling. The cheese sticks were hollow. The chicken tenders were over cooked. The buffalo wings were slightly undercooked. The salad bar didn't improve either. It's so bland. Why did I come here for dinner? Because I couldn't say no to my friends. I'd give this place no stars but Yelp doesn't allow it.
(1)D A.
THINK TWICE ABOUT ORDERING TAKEOUT FROM HERE... THEY MIGHT NOT HAVE IT READY AS PROMISED... I had placed a phone order for a take out dinner. Granted it was a Friday night and it was pretty busy, I was told it would be ready in an hour. I actually gave them over an hour before I showed up. When I got there, the waiter had said that only one dish was ready and didn't know how long it would take for the other dish and side to be done. I offered to wait a little longer. 10min later, the waiter came back and said that my order that I had placed was not going to be ready and handed me the one dish that was. The waiter said to just take it and was very sorry. At least the waiter was apologetic and never asked me to pay for 1/3 of my order, but that's not the point. There is a difference between proper compensation for something you did wrong vs. insulting me and sweeping your mistake under the rug... just saying. My time is worth way more than that sorry excuse for a dinner...
(1)Bea M.
Not the greatest food. Under seasoned. Service was lacking. I should have just went to chilis.
(2)Don L.
I love Ruby Tuesday on the east coast so I really wanted this one to be awesome. It's not. Service is meh. I've been here twice with family, once for breakfast and once for dinner. Breakfast was stoopid expensive, even at Hawaii standards. They want $14 and change for an average salad bar! I tried it one last time for lunch because I'm stubborn. Sat at the bar and the server saw me but ignored me for at least 5 minutes because she was having a conversation with a regular or someone she knew. So to sum it up, I've tried breakfast, lunch and dinner here now and there is no way they will get anymore of my money. Close this place down and bring in something with a better menu, better customer service and reasonable prices. Bottom line, walk across the parking lot to Ramen Ya. 10 bucks will leave you stuffed without the crappie service.
(1)Diane S.
Just had their Spaghetti Squash Marinara and really enjoyed it. I will definitely order it again. It was lighter than regular spaghetti noodles. Now, I hope my other favorite spaghetti places make it too!
(4)Jessica A.
Worst breakfast ever. They have a small breakfast menu so we thought it would be good simple food. We were wrong. 1. It took the server 10 minutes to stop by and get our drink order. 2. Once she finally came back with the drinks, it took her another 10 minutes to take our food order. *It was not busy! She only had two other tables. We got the meat lovers scramble, breakfast blt, eggs your way and the French toast. 3. The table who came in after us got their food before us. 4. It took over 40 minutes to get our food. How hard is it to cook some eggs and French toast? 5. The French toast and Blt ($7.99) came out and looked good. The meat lovers scramble was a child's portion. The side of hash browns with it was bigger than the scramble itself. ($10.99) The eggs your way came out with rubbery, really greasy bacon and no biscuits. ($8.99) When i asked for the biscuits, the server came back with two tiny, rock hard, lumps. No way would I call those biscuits. 6. I asked for the manager to come to our table and when he did, he was very unprofessional. The first thing he said was "yes?". When I told him that the food took almost an hour to come out, he just shrugged his shoulders. He did ask if everything else was alright and I told him yes. I knew it wouldn't matter if I complained about anything else because he wouldn't care. My friends and I will never come back here for breakfast. I should have just gone next door to Koa Pancake house. Not sure if I will come back here for lunch or dinner either. What a waste of $40.
(1)Sara H.
Went there with a friend. The waitress wasn't very nice to begin with. I was super friendly with her in case maybe she was having a bad day. But it didn't get any better. No matter how nice I was, she was rude back. I ordered the chicken parm pasta that I used to get a long time ago that I loved. The pasta was fine, but the chicken tasted like they had cooked it, froze it, then defrosted it and served it to me. It was disgusting. It was chewy and nasty! It made me think of a time I had went a few months back when I ordered the spinach dip. It was still cold inside. Like they just freeze the food then warm it up. Yuck! Not to mention it's extremely over priced for terrible food. I had my dinner and two drinks and it was almost $40! Very disappointed. Will not be returning
(1)Kate T.
I originally gave this place five stars because it was AWESOME! But that was three years ago. I guess things have changed and service definitely has changed! I've been here many times since my first review and each time I've gone had decent service and I would have rated this place with 3 stars. But the last time I went definitely changed my opinion of this place. I was very disappointed with the service here. I came here with a group of friends on veteran's day. And everyone in my group except for me was a veteran. So you think they would give you good service? Show them their appreciation for their service to our country? Nope! I ended up coming about 20 minutes after my friends and all they had was water. They had ordered drinks and had not received them yet. When I sat down I ordered a 20oz blue moon draft and a garden bar with ruby minis with snap peas. Pretty simple order right? It took them 20 minutes to pour my beer draft. I had to ask 3 people 5 times where my beer was. By the time my beer came my friends finally got their drinks. This is 50 minutes later. But guess what? It took them 50 minutes to tell us they ran out of Coors Light on draft and Jack. Really? How can you run out of Jack? You are a bar!!! After we were told that they ran out of jack the waitress brought out a short jack and coke. My friend had ordered a double. So it was sent back and she got a double. But we were very confused and asked the waitress what it was because they had run out of jack. We ended up tasting it and the bartender tried to pass off Jim Beam and Coke for Jack. When we tried it, it was absolutely horrible. So in the end my friend had to settle for a maker's and coke and my other friend had to settle for a Bloody Mary. After all of us had our drinks my friends started eating and my food was finally brought out. But they brought me the wrong order and took back the entire meal. By this time the manager was apologizing for everything and offered to comp our drinks and desserts. He also brought my friends some interesting shots, pineapple and patron. When I asked him how he knew about this shot. He told us about how he used to work in a bar and while he worked there during his shift he would finish half a bottle of tequila and after his shift was done he was kill the rest of the bottle. So he admitted that he drank on the job and was an alcoholic. By the end of the meal I was ready to go. This meal was ridiculous! Getting the food wrong happens. It's not a big deal. But when it takes 50 minutes to tell a table that you're out of a certain alcohol and then you try to pass off Jim for Jack, that is unacceptable. I will only be back here for work events.
(1)Britni B.
Food isn't that good and prices are too high. If you are expecting the same Ruby Tuesday from the mainland, you will be highly disappointed like we were.
(2)Andy A.
Classic cheese burger pretty good and thy followed my well done request. French fries are great. I would ask for less mayonnaise. Seems a bit vet the top but the cheese is delicious. Portion size is pretty good top.
(4)Geno P.
We ate breakfast here twice in the past week and were very satisfied each time. I don't understand why Ruby doesn't promote the breakfast more because the menu (unlike its regular menu) is more varied and tasty. In fact I would rather eat breakfast here in this calm and peaceful restaurant than go around the corner to Koa. My only complaint is the Acai bowl was in a frikkin' glass. It makes me wonder what else is going on here. Nonetheless, I had the big breakfast and one of the scramblers and I was happy with each. And surprisingly the coffee was good and in a large mug, which is always welcomed. If this place is to turn around its reputation, it needs to start with breakfast. People need to know there's a good option here beyond Ruby's mediocre American dinner faire.
(3)Steven K.
I go to this particular one a lot. It is usually good, both the food and service is A-OK. Today however, the service was awful. They sat us, forgot about us, came and apologized, took forever to bring our drinks, apologized, took our food order, took for ever to bring our food, didn't bring the requested condiments, didn't refill the soda glasses. Just horrible. Just to add fuel to the fire, we told the server that one of our party had a flight to catch.
(1)Lima Z.
We will never come here as long as there ar other local restaurants in the state of Hawaii. The service was terrible she forgot something almost everytime she asked us what we needed. She barely came around. Chicken avocado bacon sandwich was dry and one friend had half an avocado on it. We sat under a dirty vent that had huge dust balls hamging from it. Im so over this place should have went local next door. Wont be back not by choice at least.
(1)Lloyd C.
Went to 1 at Orlando airport. Food no big deal and drinks way overpriced. Real disappointed.
(1)Arlene A.
Ok so it's Ruby Tuesday. Not Ala Wongs!! Ala Moana and Moanalua locations have really nice service. Maybe a little slow here or there but if you're nice, that's ok in my book. The three things I love about this place: 1) They're hamburgers. All of them! I'll also,throw in their crap cake sand which. By the way is my sons FAVORITE dish and orders it all the time. 2) They actually have spaghetti squash! Yes, with butter, with marinara if requested or just plain. My toddler loves it. 3) Family friendly... Nuff said. Oh! One more thing! Try those garlic chicken wings! So good!
(4)Karolyne G.
Had a Retailmenot coupon for BOGO 50% off. Coupon said valid in all U.S. locations but Hawaii is not part of the U.S. We walked out and came to Cattle Company because they honor the coupon for the Campfire Feast, but it is $45 compared to $41 on the mainland. Better deal!
(1)Andrea A.
We were very happy with our food and the service was great not too much checking in on us which was good
(4)Christina B.
Wow is all I can say. Waitress "Pam" is the number one reason why I will NOT be returning! She didn't listen to our order - brought us something completely wrong!!!! I had to ask each and every time (whenever I could flag her down) just for a drink refill. Had to ask for napkins!!! Waited a ridiculously long time just to ask for our check! We will not be returning!
(1)Victoria C.
Mmmm.... this place is okay. The people are really friendly and are good servers... the price is kinda high for their quality of food... it's okay
(2)Tamara L.
We got there about 30 min before close. People were nice. The salad bar was nothing to write home about on top of the fact it was an additional $7 to your meal so I did not get that. The food was mediocre at best I don't think I'll return.
(1)Regina T.
Not sure why the low rating, I've been here a couple times with my family and even by myself and the service as well the food have been good.
(4)Anita C.
We went to this Ruby's because we had gone to Target and we were starving and in the area. I suggested Ruby's because I knew there's a few choices off the menu for our Paleo lifestyle. I ordered the salmon with asparagus and grilled zucchini and my bf ordered the steak and lobster with mashed potatoes and broccoli. It took a little while for our food to come out, mind you we were there around 4pm and there weren't many tables. My food was good but my bf's steak was overcooked, his lobster looked super sad (limp) and he said it was cold. He said the rest of his plate was also cold but he didn't tell me until after we paid and had left already. He said he was just too hungry to wait for another plate. The poor thing :( The service was awkward, it seemed like everyone just got done with training or something. They were very polite but I felt like I was in the twilight zone or something. I prefer the Ala Moana location to this one.
(2)Lei N.
It was a last minute decision coming here. My friends' a bartender and I decided to finally visit her. Found a parking stall a bit further from the restaurant. Once inside, I asked the host to sit at my friend's bar. Most of the seats were already taken and we sat on the right side. We got handed the menu and had drinks. Since she knows what I like she just started making drinks she thought I would enjoy. Oh the good thing of having a friend as a bartender and not needing to know what I should try! She knows how to mix her drinks--according to my friend--and he fell in love. What were they? I don't know, they were good! We ordered food too since we were somewhat hungry. The first thing we ordered was the artichoke dip. That was yummy, though some chips broke as I tried to scoop them up. We also ordered the sampler. I enjoyed the chicken (wings and tender). Other than that, the cheese sticks were alright and the lumpia looking thing was too spicy for my taste. OH and if you want to try my friend's drinks, her name's Gail and she works on Thursdays. She's really friendly too :p
(4)Cheryl I.
I loved Ruby Tuesday's up until I came with some friends to celebrate a birthday. Usually it's always gets packed but we were lucky and were seated in no time that's what the two stars are for. Anyways the waiter came with our drinks and i had the caramel apple martini well it would've looked yummy if the glass was clean. I asked for another glass which took forever to come back but besides all of that martini was ok. The food comes I go to grab the folk and there's still food in between the folk......I was like wth!!! Good thing I caught that. It was gross I showed the waiter and she herself was grossed out so she brought me back a new washed folk. Overall the food was alright. I probably won't be coming back for awhile.
(2)Rachel S.
I will NEVER return here! Service is below average. Food took forever and the waitress we had never refilled our drinks automatically. She never even came up to check on us. We had to flag her down if we needed anything. The manager was just standing there staring at everyone. That is super rude by the way. You don't need to stare down your customers while they are trying to enjoy their meals. Like who does that and why? It made my friends and I uncomfortable. And here's the worst part of all... I found what looked like a pubic hair in my food. It was cooked into my burger like it was sticking out of the meat. NASTY! They offered to bring me a new one. Are you out of your mind?! The last thing I want is another burger made by the same cooks who made the first one! I was left paranoid all night wondering if there was more hair in the food I had already eaten. I will never return again. The food is just average. The service is below average. Their hygiene is horrible. Prices are high. Ice cream is full of little pieces of ice like they're not storing it at the right temperature. Their salad bar is the best thing they have to offer.
(1)Krystal H.
Normally, Ruby Tuesday has left me with an impression of having the WORST service ever. However, I visited here last Saturday and was pleasantly surprised. My fiancé and I got our table and we waited....we waited....annnnd we waited. Obviously I was getting impatient and thought to myself.. this is why we don't come here..because we waited for so long to put in an order for our drinks and our appetizer. When one of the waiters passed by she asked if anyone helped us. I told her no and she apologized and took our order. This is when things got exceptionally better. The manager then came by and apologized and even comp'd our appetizer! On top of that, the waiter apologized again and introduced us to our new waiter since she was heading out. After that our food was really good and came out really fast.
(4)Jon M.
My children have almost finished their lunch already. They look like they're really enjoying it. I'm so hungry. My wife and I have yet to see our lunch even after asking our waitress where our meal is. Oh mine finally came. Looks awesome! My wife is hungry still tho. Ok so both mine and my wife's burgers were raw. Not rare because that's what I ordered, they were freakin raw. I suppose they forgot our order and once I asked, they rushed our order. End result, neither of us ate anything. We only drank beers on empty stomachs. Will not return
(1)Roxy W.
Location: Great location in a small shopping center near military bases, the airport, the NEX and the commissary. Ambiance: In my opinion, it has the feel of a bar yet it's your typical "American" restaurant. There is indoor and outdoor seating. The outdoor seating is rather large. Kid Friendly: This restaurant is kid friendly. They give out two crayons and a menu for them to color. We didn't order anything from the kids menu but from what I saw it was your typical kid meals and they were priced well. Food: Most people come here for their salad bar. The salad bar ONLY is around $14. Pricey if you ask me for just salad. An extra dollar or two gives you either soup, mini cheeseburgers or quesadilla. I recommend that deal if you really want the salad bar. My husband tried their pretzel burger and absolutely fell in love. The burger was pretty tasty and it came with fries. The pretzel burger cost $13. He wanted to add on a salad bar to his meal but for an extra $7 I didn't think it was worth it so he shared some salad with me. Overall, this restaurant is worth going to if you want American food. You know a good ol' gourmet cheeseburger and fries (which is what my husband wanted) or a decent fresh salad bar.
(3)Lorilynn L.
I love RT, the salad bar is great, the best croutons ever!! Also I enjoy the turkey burgers and pretzel buns, great place for groups.
(4)Kristen S.
My family likes to come here often, the food is always great! Our services is always good too, just a few times we had service that wasn't up to the standards were used to. I love the rye croutons and turkey burgers!
(5)Adrienne B.
I'm not normally a huge fan of Ruby Tuesdays, but there's something that can be said about good service at even a so so place that makes an experience top notch and that's where my fourth star is coming in. We had lunch here a few weeks ago, and were seated immediately and greeted immediately by our server who was honestly the most pleasant and friendly server I can remember having in some time. The table near us was finishing up a late breakfast with their young son in tow and she was interacting with their son as well as the couple and it was clear that talking to people was something she enjoyed about her job....not just something she "had to do." When we finally decided on what to order both my husband and I not so shockingly wanted to make changes to the side dishes and she was more than accommodating and even advised us that changing things up is not a problem and that the side dishes advertised on the menu is just a suggestion. Our food came out quickly, and our waters remained full throughout the meal and she checked on us several times to make sure we didn't need anything. The food itself was also quite good. We both got something on the healthier side of the menu, with my husband getting the BBQ chicken and I got the chicken with mushrooms. I don't remember what sides my husband ordered but I had the zucchini and the mashed cauliflower both which were really tasty. We both left satisfied and happy not to have eaten over 1,900 calories for lunch after just have spending an hour plus working out. Although we hardly eat at places like Ruby Tuesdays, the next time the mood strikes we will not hesitate to go back.
(4)Joy Celeste P.
How much is overhead here? I would think they're paying their staff and the cost of this location so high considering the price of the food. Here's the sad part, I wanted to eat here, and then all my high hopes just went down the toilet along with the very bad quality of food I had forced myself to chew. Here's all the reasons why you should consider going elsewhere: 1. Uncleanliness - the booth we sat on smelled of feet (yes feet like the locker room athletes foot sweating...well you get the picture) along with mosquito infestations I must've killed 4 of them while eating. 2. Service - The service isn't terrible, it's just mediocre. Mediocre because our waitress actually just arrived and the hostess just sort of let us wait and had to figure what to do next. After getting seated there was no interactions of letting us know the specials or even try to upsell something & after she brought our food no inquiring if we needed any condiments, extra napkins etc ...maybe she's new, maybe she's just starting her day, I dunno, I just know it was mediocre. 3. FOOD - here's where it becomes epic...why don't they just give us the frozen dinners and tell us to microwave it? It's hard to not be true about all this but once again I wanted to eat here and I had high hopes for it, I just feel bad for dragging my husband here since he didnt want me to eat here on my birthday. Yes, another disappointment, it was my birthday and I had to spend it here.
(1)Nat N.
Ruby Tuesdays is your typical American causal-dining chain restaurant - big on portions, not so big on quality and taste. I was originally going to give them 2 stars because the food was meh, but I decided to give them 3 stars because the service was quick and accurate. I'd say it's been about a year since my last visit to RT, I was a little disappointed that they've changed the menu up a bit. Before I could order the mini burger sliders by itself, or with a salad bar for only $1 more. Now, you can only get the sliders as a combo with the salad bar, it's a whopping $14.99, and the sliders don't come with a fried onion ring in the sliders, like before. Since I didn't want to eat both an entree/burger and the salad bar, I just opted for the Ruby Classic burger for $9.99. The burger had no flavor, and it was dry. The fries were luke warm and soggy. My dining mates' food also looked just ok, nothing spectacular deserving of a shout out. The only thing worth mentioning about our experience was that our orders came out fast and we were in and out in less than an hour which is why we went there - we had to eat and run.
(3)Jameson S.
The food here is always good. The servers are always very friendly. My only issue with this location is that every time I eat here with my family we order off the kids menu for my son. The kids menu comes with a drink and dessert. For some reason every server I have had has never offered the drink or the dessert. I have to say "Doesn't his meal come with a drink?" or "Doesn't his meal come with a dessert?" Customer service could be improved with a simple "His meal comes with a drink. What kind of drink would you like?" or "His meal comes with a dessert. Shall I bring that out now?". Something. I shouldn't have to ask for something that I'm paying for.
(3)Mary D.
Ate an early dinner there yesterday with my son. We got there at about 4:30. It was not very busy so we were seated right away after we waited a few minutes up front. The hostess was missing from her station. Upon being seated, we were greeted promptly by our server, Davis. He was very informative, HONEST, and his suggestions were spot on. My son had the 1/2 rack of ribs with rice and green beans. I had one of their specials. It was a 8 oz. sirloin tip stacked on mashed potatoes and gravy with a very small side of broccoli. I also added on the endless salad bar. They have larger portions on the menu but we weren't that hungry. The salad bar was very good. The veggies were fresh and crunchy. The pasta and potato salad was tasty. The only thing I noticed were the tomatoes looked like they might have froze. They looked watery like it was frozen and then thawed out. Maybe the bar temp was too cold? Other than that, the salad selections were good. All of our food came out promptly. The dishes were nice and hot and very DELICIOUS. I was craving steak and this meal seriously hit the spot. The ribs were VERY good too with the mango glaze. They have 4 glazing options to the ribs. Davis was kind enough to let us taste the spicy/sweet and original bbq. The 4th option is a dry rub. Of the sauces we rated them in this order: 1 mango, 2 spicy and sweet, and 3 original. The ribs were fall of the bone and suck your fingers ono. The green beans were thin and a little overcooked but still very yummy. My sirloin tip meal (medium) was so good I pulled a Harry Met Sally with every bite. (MMMM MMMMMM AW MAH GOD MMMMMMMMMMM). Davis was attentive and our drinks were refilled promptly. He even brought my beers pretty quickly. And if you're a beer drinker, you understand what I mean. To have to wait forever for that follow up beer is a party foul. We had room for dessert. We got the blondie brownie with ice cream. This was super yum and a perfect ending for our meal. The entire meal was about $64 for the two of us. We were satisfied and happy. The meal sizes were perfect. If you're STARVING, then get a full rack or order a bigger steak. P.S. I added the pics of our meal.
(4)Susan C.
Came here for the mango mojitos & some food with the hubby. The mango mojitos which I used to love are now disgusting. He ordered the portobello mushroom burger and was first disappointed that the burger did not consist of a portobello cap. Then, as he ate his burger he realized that the burger was completely RAW in the center! They apologized, but nothing was done to correct this issue. I hate that I have to give them one star because they don't deserve it. We will not be back; they lost our business.
(1)Alice N.
Had lunch with a good friend at the last minute before I had got get to work at the Airport. Ordered a Turkey avocado bacon burger and fries with a iced tea. The tea was really bitter so we asked for lemons, the lady brought us a whole plate! Awesome fast service and very friendly. They have a mother's day drawing and she gave us entry forms to enter, cool I hope to win the $200 voucher. Food came fairly fast as it was really crowded in there. Yummy burger I really enjoyed.
(4)Kenson K.
It's a chain diner food. I didn't have high expectations. I had the chicken salad. It was good. Nothing out of the ordinary. Reasonably priced and good service.
(3)Ron H.
My wife wanted to get some drinks and suggested Chili's, I then countered with Ruby Tuesday and raised with their salad bar and got the win. Can't beat an unlimited salad bar. We got their and it was packed, but the wait to be seated was only a min, I think we were lucky. The wait for our server to come to our table was much longer than the wait to be seated. I was temped to head to the salad bar but didn't want to be rude. Our server finally came and got our drink orders. You could tell he was swamped and in a hole but he stayed cool and made every effort to improve our experience. He seemed inexperienced but put a lot of effort into his job. One of the reasons for the 4 stars was because of my wife's drink. She ordered a mango mohito. It looked great, came with sugar cane stir and chunks of mango, but just tasted bad, like it was missing something, I thought it was mint. I guess we could have changed it but we were to lazy to ask. In the end we came for the salad bar and focused our attention on that. We ordered the baby back ribs and the black and blue pretzel burger, both with the salad bar. The salad bar was great. It has a lot of variety and well worth the $7 with the purchase of a entree, $16 on its own with a bowl of soup. I like the fact the salad bar had 4 types of lettuce,three types of cheeses, 6 dressings, fruits and bacon bits among other things. The ribs were good, I felt they need more sauce, a little dry. My burger was ok, the bun, a pretzel bun, was chewy, which made the patty move when u bite down. The other thing I figured was next time get the regular burger and get additional toppings at the salad bar. 4 stars because of the unlimited salad bar. Food is average, a hit or miss depending on the day, salad bar always makes up for it. Parking is easy and price is reasonable. Can't wait for my next trip.
(4)Marley S.
Like I said, DON'T GO HERE EVER!!! Seriously! So we went and my husband ordered a beer from their menu (bottled) and the waitress had no idea what he was asking for. We let that slide since we were craving certain dishes. So I ordered the Carolina chicken salad and they forgot at least HALF the ingredients that were suppose to there. It was suppose to be mixed greens and instead it was half a head of iceberg lettuce and it was brown. oh, and let's not forget they don't even dice up the tomatoes, they legit threw slices of tomatoes on the salad. just floored me! Then my husband got the buffalo chicken sliders and they were about a silver dollar in size each, seriously?? My husband ordered a second beer halfway through our meal and it didn't show up until they were taking our plates away...??
(1)Brandy W.
I try not to frequent chain restaurants because there isn't a unique food experience or a specific loyalty to a chef. This location never seems crowded. I've been here for pau hana and lunch and we have never waited (even with a crowd of 15.) You would think working next to the biggest employer on the island, there would some crowd. The food isn't awful, and there is no reason to forgo this place for lunch. It seems like the menu price is a little too high for the quality of food, which I'm pretty sure is marked up for the location. However, if you're looking for a safe place to have lunch with the less adventurous crowd, Ruby Tuesday will suffice.
(3)Malia H.
I am giving this place a 3 star rating. This place would have gotten lower but they do have the best salad bar which is what made me give them a little better review. First of all, forget coming on the weekends, it's crazy busy with all the military folks who live near by. Parking is difficult and you wait a long time. They have live entertainment and happy hour specials which are a pretty good deal. Ok, about that salad bar... the ambrosia and the rye croutons. The rye croutons are the best croutons I have ever had. I have a confession. I have snuck a baggie in once and took some home with me. They are that good. There's a plethora of colors and items on the salad bar ranging from ham to hard boiled eggs to peas. As or their menu, I think they are a bit overpriced for a family restaurant. I usually get the mini sliders which are yummy and reasonable. Try have a slider sampler which has a beef, turkey and crab cake slider. The crab cakes have real crab! Otherwise, I would say their food is mediocre. So I raved about the salad bar and you ask why 3 stars? Service is slow, the workers aren't too friendly or knowledgeable. I asked our server about how was one of the appetizers prepared and she didn't know. I understand parking and waiting doesn't determine a place's value; however mediocre food and bad service does.
(3)Dave F.
Sadly, I am no longer going to dine at Ruby Tuesday... What happened from the last time I was here? I am at a loss for words. First off, I hate writing negative reviews. It's just not me, but hopefully some good will come out of it. We were in the area of Moanalua Shopping Center recently and decided to have dinner there because we generally have enjoyed our previous visits there. Now understand this, I have no problem with slow service if it's justified or if it's unusually busy. I am very understanding when it comes to that situation. But on this particular evening, we were just ignored. Plain and simple, period. After being seated and given our menus, I ordered a beer and glass of water. They were brought to the table in a reasonable amount of time. We also placed our dinner orders at this time too. After finishing my beer, I was asked if I wanted another one, which I didn't want. I was just hungry and wanted to eat. After waiting for an extended period of time, I started feeling ignored and out of place. You know that feeling, when people who came after you are getting their food before you... Our waiter passed us many times, never stopping to update us on our orders or to refill our water glasses, which were empty. We also didn't order anything special that would take extra long to prepare. I noticed a woman who I assumed was a supervisor or manager walking around, passed right by us, didn't even check if we were alright. I haven't felt so insulted in a long time in a restaurant and it spoiled my meal. I didn't even enjoy it, it looked like it was hastily plated and rushed. In my opinion, it was a mess. We just wanted to get out as quickly as possible because it was terrible to even be in there. We just told the waiter we wanted our check as soon as possible. It was a terrible dining experience and I am not going back. The suggested tip chart in the bill wallet starts at 15%, huh??? I am surprised at myself for even leaving anything. Never again.
(1)Darcy H.
Slow service and the food isn't that good. I felt like this location had a weird smell when you first walk in. Also they have a salad bar which I am not a fan of.
(2)Jordan Aaron C.
Tick Tock Not sure if it was just the waitress I had, but it seems like other people had the same experience. I have never been a fan of "big name" American food places, but with a gift card to this place, I had to put it to use. Food It was ok. There wasn't anything very special about their food. I had the appetizer platter ( yelp.com/biz_photos/ruby… ) its ok. I mean the Buffalo wings tasted like the wings you could heat up in the microwave. I would have rater ate Mc Donald's chicken tenders than these. The egg rolls were also plain and the mozzarella sticks were boring tasting. I thought the sauces they gave would help it out, but the ranch was so watery. It was just dripping everywhere. I asked for more 10 minutes later and it looked like she gave me a bowl of watery soup. It was not great. I decided to try the Steak and Lobster plate ( yelp.com/biz_photos/ruby… ). It was a better. I got there white cheddar mash potatoes and a loaded baked potato. This was way better *BING 1 star. The portions were obviously small and nothing like what the picture was, but it was tasty. I have always doubted things would be as large as the picture, so I wasn't overly shocked. My mother was. Location The location is at a good place. It is at a mini-shopping center that isn't too crowded so you don't have to wait too long for a table. There are also several smaller stores all around and a Starbucks near a few stores away *BING 1 star (jk). But this place seems like a good safe place with lots of parking. Great place to bring your family. Service BAD! VERY BAD. After getting seated, our waitress seemed to have disappeared for 10 minutes and they popped up again. We got our water and it took her awhile to take our appetizer order. It took a while for our appetizer to come and when she dropped it off we said for another 5 minutes to think about what we wanted to eat for lunch. We didn't have our napkins or forks so we had to wait. 10 minutes later she still didn't come by and we were hungry, our appetizers were getting cold and we wanted to order our food. A bus boy came by and gave us our forks and napkins but he said he was going to get the waitress. By the time we were done with the appetizer, she still didn't come by. When she finally rushed in, she was seating another table and started taking orders from other tables. When she finally came to us we placed out order. It took almost 30 minutes for my steak and lobster to come. I sweat to grill a steak it's like 1 minute, and I got it medium rare. I am unsure on why it took so long. She was really nice and the food was good so I tipped her, but I'm sure I won't be returning to this one unless someone else plans it. Like I said earlier, go to the other if you want a better experience, wasted 2 hours of my life for lunch. I wouldn't recommend this specific restaurant. If you have a gift card to want to go to Ruby Tuesdays, I suggest you try their other location at Ala Moana. Maybe if im forced to go here again, my review will change. We shall see what the future holds.
(1)Quijana B.
2.5 stars, rounded down. The good news--they will let you add the salad bar onto an appetizer order. No need to overpay for one of the entrees just to get a discount on the salad bar. The bad news--this still leaves you eating at Ruby Tuesday. I have a friend who is partial to chain restaurants. Since it is easier for me to please her tastes than to ask her to please mine, I spend more time (and money) at such restaurants. It's ok. Takes me out of my comfort zone, which is always a good thing. I met my friend for lunch at Ruby Tuesday last week. I had not been there for over a year, and it was good to remind myself that it was not horrible. It just wasn't worth visiting often. We sat on the lanai, far enough from the road that we did not have to hear the traffic or smell the exhaust, but not close enough to the door to catch the eye of the server when we needed him. While waiting for him to remember that we existed, we watched birds land on the never cleared tables and eat the leftovers. See--lunchtime entertainment! Fun times, to be sure. The birds were a good distraction from our actual table, which was rickety enough that we positioned our water glasses at one end to help balance the plates at the other. The food was not awful. The salad bar was well stocked and fresh, and was the star of the show. The restaurant went up a (very small) notch for having forks, knives, and chopsticks available next to the croutons. I ordered a crab cake as well, and ate it all, so there's that... This is the perfect place for when there are few options.
(2)Jay C.
Ruby Tuesday has always been on the expensive side but I think it has gotten worse. I ordered one of the flat bread dishes and it was 12 buck. All that it was, was a cracker with a little chicken some greens avocado. It was not very good. I was going to get a chicken dish but it was 19 dollars a steak was 22 to 26 dollars. The atmosphere is good many tv's My opinion is to expensive.
(2)Charlotte I.
just went today. got sat down. waited 20 mins. didnt get any service. no water. no drinks. not even a greeting from our server. just left. told front desk. never gonna go again. thanks for the great fathers day start.
(1)Ed L.
Watching Sunday morning football here at Ruby Tuesday @ the Moanalua Shopping Center on 12/30/2012 with friends and having breakfast instead of running and logging miles was a new experience for me. It was a nice change of pace for me, since I didn't get up early enough to log the miles, but I eventually did in the evening. Ruby Tuesday is located near the back of the complex, so you'd have to walk a bit to get to the restaurant. Across the Jack in the Box and around the corner from the Starbucks, Ruby Tuesdays is a pretty good place to relax and eat. My friends and I got there about 15 minutes after kick off, but got prime seats to watch the NFL games on 3 screens. We probably spent a good 3 1/2 hours focusing on the Carolina - New Orleans game that morning, but we were also discussing playoff implications for Green Bay. It was a hoot and a half! The ambiance was conducive to football for sure and the conversations were epic to be certain. I eventually got the steak and eggs. Not to be rude, but the steak came out rather small. It was like as big as a sausage patty. I expected bigger, but what can you do. Big City Diner makes it bigger, but I guess a breakfast steak is supposed to be small? I don't know. The service was good and my friends ordered beer at 10am in the morning. How's that for awesomeness?! I knew I was going to log some miles later in the day, so I would save the booze for later on. Overall, this experience at the Ruby Tuesday here at the Moanalua Shopping Center was good, but not great. Food was good, but a bit pricey for what was put in front of me. Best bet is to not do the steak and eggs and get something better.Lesson learned. I would recommend this place for good times, good food, and plenty of liquor on tap. I had been here once before, but it was for lunch and a year ago. That experience was good as well. Good service back then too. Well worth the trip, both times. Support local! B-
(3)ashley e.
The worst Ruby Tuesday ive been to! Which totally sucks because we love Ruby Tuesday and its walking distance from the house! Food was mediocre, prices were high, service sucked, and the garden bar ( my favorite part) was TERRIBLE! Scarce& over priced! $7 to add it on! Rediculous!!That paired with a blah burger and a server that was miserable made me swear off this Rubys!
(1)Jaime A.
This place is good, ordered the Rib Eye and the steak was excellent! The service was outstanding. Definitely coming back. Good place.
(5)Jack W.
Came here it's been a while, and got the Ruby Nachos. Like warm, small portions. Table was dirty, staff slow and unknowledgeable of food menu. Food was also really Oily. The credit card machine broke no big deal, but annoying none the less last time income here.
(1)Jason N.
It's a Ruby Tuesday, the same place your grandmother loves to eat after church when you go visit. Nothing special but not the first choice of places to eat in Hawaii but hey what can you do when you're hanging out with old people.
(3)Matthew S.
Great salad bar. If you're getting only an entree, you will be left hungry, with a dent in your wallet and disappointed. I literally went across the street to Panda Express for more food after.
(3)Leia B.
My husband and I ended up here for last minute dinner plans. We tend to find that our experience is different with every location. This one gets a 2/5 mostly because of cleanliness and service. This place isn't the CLEANEST of them all, and watching the hostess clean off the table with the dirtiest rag I have ever seen kinda made me sick. Also, our seats were full of crumbs. The hostess who greeted us at the door looked like she hated her life and probably us, as well. The first server who sat us also looked like she couldn't wait to get out of there, handed us our menus and said she would be back. Moments later, another server comes and tells us that she will be taking over. The second server was very friendly and helpful when asked questions about the menu. A little slow and not as attentive, but she did look busy. So, we forgive her. What we ordered: Southwestern Spring Rolls: The rolls themselves were delicious and came to us very hot! But, we like that. The ranch sauce, on the other hand, was OK. The texture reminded me of mucous. I will probably try to get it with another sauce next time. Triple Prime Cheddar Burger: This was full of grease, but tasty. A little smaller than we expected. Husband ordered a side of sweet potato fries that were very delicious ($1 extra). Honestly, he probably won't order this burger again. Kalua Pork Nachos: Perfect portion for one person. I loooove nachos, and these have been added to my favorites. The pork was very well seasoned, the chips were very crunchy. The cheese was delicious and they weren't shy with the jalapenos either. All in all, not our favorite place. But will probably be back to fulfill my constant nacho cravings.
(2)Clifford M.
Seriously, corporate sports bar? Yep, love it! The salad bar is great, good selection, fresh, and constantly monitored and re-stocked. I like the meals with all you can eat salad. But I also love their burgers. Sometimes, I just want good American food, and this place is very clean, consistent, and has excellent service! And their specialty drinks and margaritas are hard to pass up! We used to go to the Ala Moana one often, but since they closed, we sought out Valkenburgh. It's often crowded, but we've never had to wait long or been disappointed. Keep up the good work!
(4)Kelli S.
I usually go to this Ruby Tuesday (RT) with my family for dinner, but once I found out they launched a breakfast menu, I've been wanting to try it. I recently met a friend here for breakfast and I wasn't disappointed with the menu selection. It's actually really calm to go for breakfast here. When we went on a Thursday morning around 8:30 a.m., there were lots of empty tables. It didn't take us too long to make our entrée decisions, and our food arrived in no time. Our waitress didn't check up on us too often, but it's okay ... it was sort of nice to just enjoy our breakfast in peace. There's tons of options on the menu and while the food may not be super unique, I would return for breakfast, based on the selection and the taste. Here's what we got: "Chicken and Waffles": I've been on a hunt for the best chicken and waffles around the island, and I was pretty surprised to see it on the RT menu. This version features a crispy Belgian waffle topped with spicy chicken wings and it's served with butter and maple syrup. Although this wasn't the best chicken-and-waffle combo that I've ever had, it was completely satisfactory. The waffle was light and crisp, and it wasn't too crunchy for my liking. I don't usually like using my hands to eat, just because I don't like getting dirty, but the chicken wings included in this entrée were delicious. They even gave my friend and me a special sauce on the house that we could use for our entrees -- it was a slightly spicy sauce that added a welcomed kick to my meal. I actually enjoyed alternating my chicken and waffle pieces between this spicier sauce and the maple syrup. Definitely a great solution if you're here for breakfast and craving chicken and waffles. "Steak and Eggs": My friend decided to go all out and order this entrée for breakfast. It includes a premium-cut top sirloin and it's served with your choice of side and scratch made biscuits. My friend got fruit as his side, but I have to admit, the biscuits were the crowning glory of his meal. They were really soft, fluffy, buttery and tender all at the same time! He gave me one to try because it was so good, and I drizzled some of my maple syrup over it to make it a tad sweeter. Eating steak for breakfast isn't really my thing, but I would vouch for the RT biscuits any day! "The Feast": If I were really hungry, I wouldn't hesitate to order this one day. It includes a crispy Belgian waffle drizzled with maple syrup and layered with pork sausage, hash browns, Portuguese country gravy, bacon and two eggs. I would order my eggs over easy and I anticipate trying every component of this dish! I especially love hash browns and pork sausage, but I'm curious to see what that country gravy tastes like. "Loco Moco": I've never had the Loco Moco from RT before, but I'm definitely curious to try it. It entails a ground beef patty on a bed of white rice topped with two large eggs and smothered with gravy. I really like the "Loco Moco" from Big City Diner--it's my favorite--so I want to see how the RT version compares. "Country Benedict": I've recently developed a liking for eggs benedict and of all the ones on the menu, this is the one I want to try the most. It features pork sausage patties atop an English muffin with poached eggs and hollandaise sauce, and it comes with your choice of a side. I do love pork sausage/southern-style food so this entrée is right up my alley. "Fried Rice and Eggs": This classic local favorite features two eggs on a bed of fried rice and it's served with two made-from-scratch biscuits and a protein. I'm interested to see what RB puts in their fried rice, but everything else in this breakfast feast sounds good ... especially because it comes with biscuits. "Meat Lovers": This egg dish is perfect because it features some of my favorite breakfast meats. It includes bacon, Portuguese sausage and spam with a choice of side and two biscuits. Yum!
(4)Hannah H.
I usually don't write reviews but this one i had to. 1st time at this location: they messed up my orders and managers/assistant managers were offensive towards me about me making the mistake. 2nd time server made mistake about our drink orders and charged us more than he said and manager took care of it ( gave me my difference in gift card)???? 3rd time (today) they have charged more than they said on my entree and didnt say anything. After i asked to talk to the manager, he said sorry its our new menu price( the price wasnt on the menu) he was very offensive and rude. So its not worth the time and the money to go to this place. I gave it try for few times and still failed me with their bad customer service and managerial staff!!!!!!!!!!! I rather go to different chain restaurant if i have to!!!!!
(1)Steve T.
$21 for a small piece of tilapia and a few shrimp that was too salty is not worth the price. Onion rings were good. Nice area by the airport for a layover meal before we to another island.
(2)Craig M.
It's been a while since the wife and I had breakfast at Ruby Tuesday in Moanalua, so when we couldn't find parking at a popular cafeteria in Mapunapuna, we kept on going past the airport and slid into a very convenient parking space at Ruby Tuesday. We last went there in June 2010, when they first started serving breakfast. As I recall, the menu consisted of one page, and the food wasn't all that wonderful. I had their kalua pig hash and fried rice with an egg on top. Didn't particularly care for it. I wanted to give them another chance - figured nearly five years was a long-enough wait. What a difference. The breakfast menu expanded immensely, and matched all their other menues. Our server, Kristina was wonderfully attentive and helpful, from the moment she greeted us to the moment we left. First of all, the biscuits. As TV chef Rachel Ray says, "Yummo." Very light, very tasty. Prepackaged butter and jam, of course, but who cares? It went well with my hot coffee and orange juice. The wife had their Spinach and Mushroom Scrambler (scrambled cheese eggs, baby portabella mushrooms, Swiss cheese, artichokes, creamy spinach sauce, served with sliced tomatoes). I tried a bit, and nodded my head in agreement. Couldn't say anything because it's impolite to speak with one's mouthful. Her scramble came with fresh tomato slices. More about the scramble later. I had their Chicken and Waffles (crispy Belgian waffle topped with spicy chicken wings, served with butter and maple syrup). Now, every time I've had chicken and waffles anywhere, from Honolulu to Las Vegas, I was disappointed. They always served chicken breasts, which when deep fried, can end up tough and dry. These pieces of chicken, however, were wings. See, wings have lots of skin that crisp up nicely when deep fried. I'm sure you've had chicken wings -with tea, with beer, in front of the TV, at parties - so you know what I mean. The wings were great, nicely seasoned and crispy/tender. And the waffle - waffles have to be crispy crunchy on the outside, and soft, moist and sweet on the inside. The Ruby Tuesday waffles were just like that, quite unlike the usual waffles I've had at numerous other restaurants. Waffles and chicken, chicken and waffles. With maple syrup (I asked if it indeed was maple). The wife couldn't finish her breakfast, so she asked Kristina to wrap it up for her. Well, Kristina came back and apologetically advised that when she placed the scramble plate down to get a box, someone picked it up and threw the leftovers in the garbage. So, to atone, she ordered another complete spinach and mushroom scramble on the house for us to take home. Now that's customer service, and a sure way to get me back there.
(5)Mike And Leslie B.
We came here without preconceived expectations..... After all, it's pretty much chain restaurant food right? We ordered a prime burger with Applewood smoked bacon. The burger was actually really good and cooked perfect. The fries were hot and fresh as well. We also had the chicken mushroom Alfredo, which was very tasty! The service was very good, and the servers were really hustling tonight. Location is good for us and there is plenty of parking. We were able to pick up free WiFi as well as watch the highlights from the Colts get there butts whooped! We'll come back sometime... It's descent.
(3)Austin N.
Overall impression: For the price, the salad bar is the best you'll get on the island. Average price: $18-25 for dinner. (You can get away with 15). They also have happy hour, which I'm sure would've made it even cheaper. Positives: -Excellent salad bar. I loved everything in it. In Hawaii, most of the salad bars are either not very good, or they are very expensive. This is one of the few places where you can pretty much fill yourself up on the salad bar for a meal and take home whatever you ordered without paying over $20 -Lots of people came and checked on us to see if we were okay -The manager, Kane'ala Oana, is extremely personable and welcoming. We got to talk to him for a few minutes and he basically made me want to come here again and again. -free parking and lots of it Negatives: -My fish taco was so-so. I've heard that the mud pie and the california flat bread are excellent. I've had burgers here that were pretty good too. -It gets busy Tips: -Buy those costco gift cards. They're a good deal. $75 or $80 for $100 I don't know why this place has so few stars. It's really good! I know they get busy, which is why you might have to wait a bit, but it's worth the wait. The salad bar is absolutely superb. The croutons are bomb! I would tell you to just come for the croutons. But seriously, if all you came here for was the salad bar, you wouldn't be disappointed.
(4)Diana L.
This is a great place to meet up with some friends after work for a drink. I'll be honest though, I wouldn't come here because I was craving their food. I've been here a handful of times and have never been impressed with their food. This location does have ample parking. If you come at peak times, you will wait for parking and for a table, but it isn't that much of a wait. The establishment itself is fairly clean. The staff is friendly, for the most part. It is a hit or miss. Sometimes you get a really cool, really friendly waiter/waitress. Other times, they aren't as attentive as you'd like them to be. Bottom line, come here if you have a last minute inkling for some food and drinks. Otherwise, there are probably better options out there. Enjoy.
(2)Jan K.
Yay!! RT finally got a NEW HAPPY HOUR MENU... Fried Ravioli??!!! Damnit they have none and don't know when they will get any... WTF RT!!?? Bulgogi Fries?? Thai Potstickers... Queso dip!! Cheese please!! #hungry
(3)Tze M.
I'm a breakfast fan, but I'm not a morning person. It just so happened I started my day early with some friends and we decided to grab breakfast somewhere close to the Arizona Memorial where we spent the day at. We arrived about 9am, lots of parking in the private lot and when we walked in, the restaurant was pretty empty. The staff was friendly, greeted us, seated us and served us water without a long wait. Our orders were taken shortly after and the food came quick. I ordered the eggs, Portuguese sausage, white (only choice) toast with a side of fruits that was made up of pineapples, grapes and cut strawberries. Can't mess up on that. Only thing was that my fruits was a bit tart except the grapes. It's a chain restaurant, so there's no wow to it. Place was clean, service was fast and friendly. Food didn't suck. Free parking. If I'm in the neighborhood, I would return for breakfast or lunch again.
(4)Ashley M.
It was Father's Day so we decided to eat here for dinner after catching a movie & since we had gift cards that we've never used, we figured it was a good opportunity to do so. Upon reaching the parking lot, we saw that there was a long line outside so we thought it'd be a long wait. We had another place in mind as an alternative, but figure we just go ahead and see how long the wait would be for the 3 of us. Sure enough, as soon as we parked the car, we saw that everyone who was waiting outside was already seated and we were seated immediately! My son got their keiki mac & cheese that came with a soft drink, fries & a cookie. I got their seafood thing..I forgot what it was called but it had a lobster tail, shrimp on a skewer, their crab cakes & two orders of mashed potatoes as my sides. My fiance got a full rack of ribs with their popcorn chicken. I dont know what it was, but their crab cake was SOOOO GOOD! I couldn't get enough of it, so I was surely eating that baby slowly to enjoy and savor every single bite. I didn't catch our server's name but he was awesome. Always checking up on us to see how we were doing, and refilling our waters. I really wouldve given here 5 stars, but the only reason why a star was knocked off was the bathroom. While walking to the bathroom which is located near the bar, there was a smell...a disturbing smell. I can't put my finger one what it was, but it was really bothersome. And when I got into the bathroom, it was clean..but it felt really dirty for some reason. I just wanted to get in and out of there quickly.
(4)Domain H.
Came here with the wife today to enjoy there breakfast menu. I'll start by saying that the customer service was good. Even though I messed up on the type of gravy I wanted (yes you read that right) he was still apologetic. Since that's out the way, the breakfast here was disgusting in my opinion. I ordered eggs, hash browns, bacon, and biscuits. EGGS tasted as if no one had cleaned the grill. I'm used to eggs being of a bright yellow color and not brown. HASH BROWNS tasted like it had been sitting for a long period of time. The top was crispy but inside tasted funny. I tried to hide the taste with ketchup but I couldn't get rid of this unique after taste. (Yuck) BACON were old and on the cold of the lukewarm side of things. They even managed to give me burnt chips of pieces of bacon which told me that it's not freshly made and that they just take from a pan that's probably under a 50watt bulb. They say it's Applewood bacon but I'm sure that's not the case. BISCUITS were the size of the scoop of butter that are put on your pancakes. They were a bit on the hard side but doesn't taste bad. No worries about me coming back here for breakfast. All of the food prepared I could have made from my home for free if I weren't so impatient, and would have tasted much MUCH better.
(1)Reyna A.
The waitresses and waiters were super friendly both times. Unfortunately the steak wasn't to my expectation. However the chicken wings are awesome! I think that the tastiness of the food is a hit or miss. The salad bar is a most definite disappointment when it comes to variety. A little pricey for the quality and quantity of food. Two stars mostly for the friendlines of the waithelp.
(2)Josie C.
I understand that there are over 200 reviews of this place so why would mine be any different. Well, I've been here numerous times for lunch or dinner and I would agree that my main "turn off" would be the prices. BUT today, I just wanted to review their breakfast menu and my experience. Nearly a year ago, Ruby Tuesdays started serving breakfast on the weekends. I love breakfast, my hubby can't start the day without breakfast, so one weekend we decided to come here. It was nice not having to wait for a table, the atmosphere was bright (well, duh), and the staff seemed delightful. I ordered the Big Breakfast which came with a choice of meat (This day I chose bacon and got 4 pieces!), choice of rice, hash brown, fruits, or sliced tomatoes, 2 eggs your way, two pancakes, and 2 homemade biscuits for $10 and some change. Egg, regular - I mean how else can I uniquely describe the taste of eggs Bacon - 4 pieces and crispy!! Hash brown - not soggy, grilled perfectly Pancakes - moist, tasty (not the best I've had but I've also had worse) Biscuits - when I first touched it, it was hard (hehe-mind out of gutter please), okay where was I. Oh yah. But I opened it up and put butter and took a bite and I'd have to say their biscuits are delicious!!! Definitely was my favorite. I've returned on numerous occasions for their breakfast and haven't been disappointed yet with what I've ordered. A couple of months before thanksgiving they started serving breakfast everyday up til 11am. So I'm guessing it's getting popular. I'm aware there are a lot of other "cheaper" places to eat breakfast but the cost isn't too outrageous where it made me regret spending my money. So if one day you wanna take the family or your girlfriends out for more than just an egg mcmuffin, try their breakfast out. They also have a kids breakfast menu starting at about $6. Located in the Moanalua Shopping Center next to Baskin & Robbins. Lots of free parking and the wait is almost close to none during this time. Will definitely be having breakfast here again cause I have yet to try their loco moco. :)
(4)Reuben A.
Another disappointing meal at this location. Don't have the new pork chop. Mine was cold and did not resemble the texture of a pork chop. Complete shite.
(1)Megan L.
Holy moly! When did Ruby Tuesday get so expensive? I was really looking forward to having the salad bar for lunch but it's like $15.00! We settled on sharing appetizers. They were pretty tasty but just couldn't see why most of the menu was so pricey. To me, there are endless restaurants around the island where you can get a better meal with better service and better atmosphere for the same price range - or lower, actually. P.S. As i was walking in, I noticed they had the Yellow card from the health department. Eeks. I'm guessing they've resolved any issues since then.
(2)Gina B.
Love to go for breakfast/brunch hour! They have a classic breakfast menu...your usual steak and eggs, meat lovers with eggs, waffles, pancakes, French toast, etc. My fav is their Loco Moco....I think it's the gravy lol. It's so good! You'll find me their with the Fam bam almost every other Sunday... :) Good lunch and dinner menu also. At this location...you find majority of their customers are military. The servers and hostess' are very nice and service is exceptional!
(4)Steven U.
I am not a huge fan of chain restaurants....but there are always exceptions. For example, ever try the cheescake or the avocado eggrolls at the Cheesecake Factory? Money!!! I have stayed away from Ruby Tuesdays simply for that reason...which really isn't fair....or a good reason.....so I went when I had the opportunity to go. This location is clean and has an open feel to it. In addition to the bar seating and regular seating, I think they have an outside patio as well. I have been there for lunch on three separate occasions now, and the waitstaff was both patient with me and hospitable. Food seems to come out relatively fast here, and I have never tried the salad bar, but I hear that is a huge draw here. On my three visits I had a burger, a burger, and a burger....yeah....I like mixing it up. I did however try three different burgers... Smokehouse burger This had cheddar, bacon, bbq sauce, and fried onion rings on it. I really liked this burger...it had the right amount of tang to go with the cheese and bacon. How can you really go wrong with that combination? Turkey burger with avocado and bacon This burger had fresh avocado, swiss cheese, bacon, red onions, and pickles. I really liked this combination of ingredients for a burger. The patty was not as flavorful as the beef patty, but I would definitely get it again! Pretzel bun bacon cheeseburger This had bacon, melted cheddar cheese, and bacon mustard mayonnaise. The mustard sauce was a little off-putting, and the pretzel bun didn't taste like a pretzel...other than that it was ok....i guess. All the burgers I had were pretty messy...not that it's a big deal...but you will probably need more than one napkin.....unless you have a hefty beard to catch all the juices. My burgers were all cooked to the temperature I ordered them at....which does not always happen. Depending on my mood, I would get the smokehouse and the turkey burger again..... Maybe I'll branch out and try something new next time, but at least I know a couple of items I can feel good about!
(3)Claudia L.
Pleasantly surprised. New menu :) Had the chicken Bella & Apple Tart. Delish & plenty enough for two. As usual the salad bar was fresh & plentiful. Super Bonus: our waiter Bill is Tom Hardy's "twin". Beautiful smile, outstanding service & great food!
(5)Paula H.
PROS: -Lots of seating, indoor and out. Great for parties and events -Parking is usually not a problem -If you sign up for it, they will regularly email you coupons for free or discount items -They have a salad bar. The pumpernickel croutons are delicious. CONS: -Service is hit or miss -Overpriced. Salad bar itself is about $15! -Can be very loud! 13/100 Yelp Challenge 2015
(3)AJ F.
Man I had the worst service I had to keep reminding our server about getting some ranch dressing how hard is that and my buffalo wings on my four way and it was bloody and my server was talking to other co workers that we sitting almost next to us really I would never come to this place ever again I would put a pic of my bloody and my old lettuce that was on my food so people would see man this place sucks bad man anyways I would never come here again that's a promise
(1)Cheri N.
I have been back to Ruby Tuesday twice in the last month. Before that it had been a while. They updated the decor inside and I like it so much better. Their food also looks and tastes a lot better! Would definitely choose to go there now over Chilis. However, I was so disappointed with my dinner. I ordered and paid for a top sirloin steak with fries and green beans. The "top sirloin" was smaller than a petite and my plate overall was the size of a lunch portion. I mentioned it to the lady who came around checking on how things were. I said it was so small for dinner and for the price. She said the petite's are small and I said it was the top. I paid $23.69 for that meal. With that said, the flavor saved the day and really the portion was just right. We as Americans are used to huge portions of everything. However, they need to seriously reconsider what their prices are. As much as I loved my food, I can't justify paying that much for what I got. I was scrolling through the pictures and came across a petite sirloin dinner and my steak was even smaller than that. I did mention it to both the server and the manager but neither seemed very concerned. I did tip 20% so I didn't short anyone; the server was great. For there to be a $5 difference between the petite and the top is ridiculous if the top is smaller!! I know I keep complaining, but hopefully what I was given was just a mistake and not the norm. Had the food matched the price, I would give 5 stars.
(3)Barry S.
Well-balanced menu but pricey. Expect to pay a minimum of $16 per person before tax and only water to drink. Good service, clean establishment and food is good. Ruby Tuesday's is well-known for its salad bar but it's not worth an extra $6.50 on top of the entree price. If you can't pass on the salad bar, get a combo that includes it for the best deal.
(3)808Mae 8.
Excellent service! Server and everyone was smiling, friendly and even stepped out of the way to on-coming people - i was impressed! Food was good but its the Service that made me like this place ... Bathroom was clean and tidy too!
(4)Krysten I.
Ehhhh American food is not really my favorite. Parking is plentiful and this ruby Tuesdays is located conveniently in the little moanalua shopping center. Personally, I'd rather hit up Panda Express or even McDonald's. The salad bar is ok, I like the different options like sunflowers seeds, beets, broccoli salad, boiled egg, etc. I don't like the dressings options. You'd think with all the good salad options, they'd have yummy dressings, but you get a variety of the usuals: ranch, thousand island, blue cheese and balsamic. It's also $15 for salad.... They have burgers, ribs, etc. but it's just blahhhh. Service was decent, but nothing exceptional. The clientele here is mostly military, loud and military guys on dates with their soon to be military wife girlfriends. Hehhhhh I probably won't be back. Sorry American food, I much rather prefer asian, hawaiian fusion :)
(3)Mimoza M.
This is a very basic dinning experience and my salmon dish was overcooked ....I would only suggest this place for a quick lunch on the go and maybe salad , but certainly it's not a fancy dining experience . The place is also full with military people who tend to be quite noisy sometimes and you should NOT take your date here for a romantic chat . Far from classy by all means
(2)Rena G.
Our family of four dined here a few months ago and sadly, my husband and I decided that it was going to be our last visit. Everything was going fine until we received our food. My meal was severely overcooked. The broccoli was mushy and the zuccini were soggy from absorbing a ton of grease during the cooking process. The seafood trio: lobster, shrimp and crab cake was overly salty and very dry and rubbery. Not to mention my crab cake was flat as hell! As for my husband's meal, his steak was ordered medium rare, but the meat was practically still moo-ing on the plate when it was served! He sent it back, however, the re-fire was mistakenly delivered to the wrong table beside us, which we weren't told about until after we complained to our waitress about the very long wait. Unfortunately, the kids and I finished our entire meal and my husband still hadn't received his steak! He called the waitress over to cancel his meal and stormed out to cool off outside leaving me and the kids in the restaurant. I asked for the check (also a very long wait in which my husband actually came back in and snapped at me what was taking so long). I explained to him that I had to send the check back because, to my suprise, we were charged for his meal which he never received. After that, I also asked the waitress if we could get some sort of discount because that mishap really ruined our dinner as a family and my husband was still visibly upset. The saving grace for the one star rating was that our waitress was very professional with the whole situation. She gave us a 15 percent discount after removing my husband's meal from the check and was sincere in her apology. What was unfortunate was that the manager should've been the one to come out and apologize for such poor quality and service. I also should not have been the one to initiate some sort of compensation for such an awful dining experience.
(1)Wes J.
Lets see....... Started off with some true potential. We arrived and were promptly seated and greeted by our waiter, who was perfect throughout our meal. He was attentive, personable and knowledgeable. I had the pretzel jalapeno burger.... Mmmmm.... This was one well constructed tasty burger, no complaints. I had the onion rings as a side, they on the other hand were not so good. Only received 8 small, waaaaaay over deep fried pieces. Had the consistency of jerky. My wife had the fish tacos that were, all in all, a little bland. She had added the salad bar to her meal so with some sides from there she was able to give her tacos some flavor. I kept seeing something out of the corner of my eye, couldn't figure it out. Not until I sat and stared at the salad bar. When I finally clued into what was happening I saw water dripping from the underside of the sneeze guard/lighted hood area. GROSS!!!! All the condensation was building up on the dirty surface and raining down into the food. I told our waiter and the his response was "that's gross". He did go tell the salad bar attendant who quickly came to dry the underside. Unfortunately the condensation beat him back because is was dripping again within 15 minutes. Was this experience good enough to return? Nope.
(3)Joyce L.
This Ruby Tuesday is located in Moanalua Shopping Center facing the mountain side. So if you're on Valkenburgh Street, you can't see the restaurant. Yes, I ended up getting lost. Friends and I ordered 4 appetizer samplers and baby back ribs. They were both good. I especially like the baby back ribs. It wasn't drenched in bbq sauce. They put just enough sauce and it was soft and tasty. It came with French fries and real onion rings. Our male server was awesome with service. The restaurant was packed but our server make sure that we were taken care of. If you want to watch sports, they have many TVs. It's a good hangout place. Parking is also plentiful too. They take reservation is your party is more than 10.
(3)Christopher D.
Similar to it's mainland counterparts, but much more expensive. My go to at this chain restaurant is the salad bar. It's a healthy option as long as you stick to the healthy options. Salad becomes pointless if you're covering it in cream, fat, cheese, bread, bacon, etc. You can easily end up with a 1200 calorie salad if you don't watch what your adding to your greens. That's more than half of the recommended daily allowance for just a salad! I was just in Florida and stopped in for a lunch on a weekday and paid $7.99 for the same thing that here costs $14.69. The service is OK, not anything special. Restaurant and restrooms are clean and well maintained.
(3)Samantha K.
I've been here 3 times and each time my server only comes to the table if I ask. They have very high prices for ruby Tuesday like really? 7$ for a kids Mac n cheese? Or grilled cheese ? That better be made of gold! And I went to order on happy hour and all they had was one of their 6 items available! Then the queso was terrible so I told them it tastes like freezer burned fake cheese and had spinach in it and very spicy not much flavor so she asks if I want to sub something out and offers shrimp fondue not the best and she said she was taking it off my bill and then it was on my bill we spent 1:45 min that's how slow service is a-freaking-loha not coming back here ever again
(1)Janice S.
We went there for dinner. Jeff ordered the loco moco, and it was yummy. The burger patty was large and juicy. I ordered the fish tacos along with the salad bar. The fish tacos were delish. I love cilantro, and you can definitely taste it! Yummy. I drank the red apple ale. Bleh. It tasted like ginger ale and it had virtually no alcohol.
(4)Angela R.
Yay! This place gets an upgrade in stars!!! Today my family and I went to Ruby Tuesday's to watch Football and we had a great waitress, Sophia! She was super cute and super attentive. We got the salad bar and a chicken sandwich. The salad bar well... was just a generic salad bar. But, it was busy this morning and it always looked maintained when I went for a trip back. The sandwich was basic. It had avocado and bacon. The bun was too thick so we ate it open-faced. The chicken breast has no flavor but the toppings made it taste decent. The sandwich came with a choice of a side. We chose French fries. Sophia shared that we could get "refills" on fries. Didn't even know about that! My Natalie got her fill of fries and was happy so I was a happy mama too! We pretty much camped because we were there to watch football. We never felt rushed or ignored the almost 4 hours we were there.
(3)Lesley S.
Service has improved which is good. The food is awful. I came here again (not by my recommendation) and I ordered the good ol' trusty petite sirloin. Ugh. Atrocious. 3 bites and I'm done. It was so salty, full of grizzle, and FAT, FAT, FAT. For almost $20 you might as well give me hamburger grade. My broccoli was smothered in butter, so much that it was soggy. Highlight of the meal is they can still manage to make a loaded baked potato. The husband's spicy jalapeño burger was decent tasting but also really salty. My 3 year old probably had the best meal. Grilled cheese. Yum!
(2)Paige S.
I really dont like ending up at chain restaurants, but sometimes, your friends like them and you have no choice. Food at all chain restaurants for me tastes just the same as boxed food-- bland or over salted, filled with fillers and just not real food. So flat out the food gets 1 star. Husband and I got a burger and it was not bad, 2/5 stars, and it was a decent size and had maybe 5 onion rings as the side....idk why they hold back on the onion rings. My husband ordered from their new cocktail menu and the pictures were SO deceiving! The waitress said it was a decent size tall glass, so we expected a tall glass. NOPE, it was half the size of what we expected and full of ice vs drink. UGH. Service & Cleanliness is where most of these places can redeem themselves and some stars but heres how that went... Service at this spot is HORRIBLE. It was packed as usual and the host seemed like he was having a hard life trying to seat everyone. Once we were seated no one helped us for a good 30 minutes. The waitresses just kept walking by until my husband flat out pulled someone aside to assist us, and even she could not help us since she was technically not our waitress for our table. Once our waitress did get to our table she was no help, hated life and was so rude. My husband was so put off by her attitude and even tried to make her laugh but she was a tough cookie to crack. Food came out slow and she did not fill our waters or check up on us after she delivered food. Asked for the check and that also took about half an hour...no, i'm not exaggerating. This particular restaurant is NOT clean. Tables were dirty, cleaned with dirty table cloths, crumbs/food all over the floor and chairs were dirty too. Not to mention, our silverware, also looked dirty. Gross.
(1)Gayle N.
This place definitely needs SOME SERIOUS IMPROVEMENT. I've eaten here before but when seated, our menus were ripped and in desperate, almost screaming need of replacement. Common now, where's your Manager that overlooks these matters? Salad bar looked skimpy, not full like the Ala Moana one used to, messy and so unappetizing.. Tender chicken nuggets for my granddaughter and me to share with fries which was served piping hot but with no bar b que sauce but a mustard based one. I'd like to see some improvement at this store, in fact some of the Ruby Tuesday's could use a big MAKEOVER.
(3)Kara S.
THE WORST EXPERIENCE I HAVE HAD AT ANY PLACE OF BUSINESS. Came here today, New Year's Day at 6:30 and they weren't too busy yet. There were so many things that went wrong so I'll just list everyone one of them for you: -waited 30 minutes for a table when the waitress said it would only take 5 (they're were a million empty tables just waiting to be cleaned btw) -requested for a booth but instead got a tiny table next to the bar with people screaming at the tv screen - waited for another 20 minutes just for our server to take our order - ordered: chicken Alfredo and a full stack of ribs. Then the waitress came back and said they were all out of chicken so I had to order something else. - waited another 5 minutes for our server to take my order AGAIN but instead she came back with bad news... THEY WERE ALL OUT OF RIBS WTF. Seriously how can a restaurant be all out of CHICKEN AND STEAK. Half of the whole menu has those two ingredients so what are people suppose to eat then? And why didn't they tell us that they were out of half of their menu instead of keeping us waiting for almost an hour. In the end we decided to leave since they didn't have any of the dishes we want. But what pissed me off the most is that when we were walking out I saw almost ever table eating ribs and dishes with chicken. I don't know if they were lying because they didn't want to serve us or if they were just having an off night. Nonetheless I will never be back.
(1)Winlove M.
I had my wife order this for me just awhile ago Spicy Jalapeño Pretzel Cheeseburger with fries and IT WAS SO SALTY!!!!!! We ate there a few times and this was the first time that food was so BAD. It seemed like someone was pissed off and poured the whole salt onto the burger and fries. Even my dog didn't want to eat the damn burger and fries that's how bad it was!
(1)Robert S.
Went here on a Wednesday evening. Sat at the bar towards the kitchen but instead of a pleasant smell the bar area smelled like vomit. Reminded me of a dive bar and not a Ruby Tuesday!
(1)Chris V.
Why I give this Ruby Tuesday's 2 stars; what would you expect at a Ruby Tuesday's? On a five point scale, two is the highest possible score it can get. That being said, this is one of the better, if not best (it hurts to say that) Ruby Tuesday's I have tried. Not that I would ever eat here under my own free will, its a convenient work luncheon place, not my choice OK? The general theme between food, staff and decorum is that of low standards crossed with lack of good taste.
(2)Sheri W.
Ribs tender and moist steak cook just the way I ordered it. Margarita a lot to be desired I didn't finish it.
(4)Kelly M.
Can I give this less than one star? Our order was not only incorrect, but what food we did receive was overcooked and bland, bordering on inedible. We will definitely not be eating here again.
(1)Beau T.
We arrived and we were greeted then seated directly. Both of us are handicaped I have a hearing service dog very small (12 lbs mini schnauzer) and my friend had a stroke with paralysis to one side. Problem was when you have a handicapped person in the party you don't take them to the back of the restaurant like your trying to hide them. We ordered an appetizer the nachos it was warm. Food was not hot when we got it. I think the kitchen must move faster than the servers. Our server was very nice and polite. Over all this place needs to pay more attention to food quality. I do not think I will be back to this location again.
(2)Dave J.
Tried them a few times and wasnt impressed. last two times was just the worst.. Waitress was slow, food was cold, and no refills on the water. Waitress took our order then the next time i saw her was when she dropped off the bill.. she wasn't rude or anything just seem to be overwhelmed.. all the other tables were served and paid before our food even arrived. On the plus side the salad bar was good. I'd only recommend if your eating the salad bar.
(3)Nihi N.
We came here for our company Christmas party. I guess I assumed it would be a little More private because we had reserved the lanai area beforehand, but none the less it was fine. I really think they are understaffed. Our poor waitress was dealing with several other patrons to serve. Leaving us and others waiting for our meals and refills and to clear the table. I would Assume with a big chain like Ruby Tuesday there would be a little more other transitions and staffing. Maybe it was an off night, I don't know. My meal was OK. I usually order the same thing, but for some reason it shrunk. The ate was bigger, but the food was smaller. Overall. Disappointed.
(2)Ray S.
5Stars goes to our favorite waiter; Bill. Always polite, professional, and prompt. We always ask to sit in Bill's section. Thanks again Bill!
(5)Janine L.
We have been to three Ruby's on O'ahu. Do not love the Ala Moana location, four visits earned a fair grade of 2. However, this Ruby's is really well managed. It is always BUSY and you may have to wait, but never for long. It is really handy for when you need to meet someone near the airport for a visit. We have friends that fly though here and meet with them for drinks and pupus. The waitstaff is great and the place is clean. The menu speaks for itself - yum. Salad bar here is my favorite.
(4)Leizl C.
Came in for lunch with my husband and was seated in a timely manner. Looking over the menu, I was rather disappointed with the higher price of food and that there was not a variety of food choices to choose from. I was expecting something a little more because of the location but was waiting for our server several times. When we received our food, it tasted ok. I guess I was expecting too much.
(2)Shana V.
I wanted to like this. I mean, the restaurant is a big box chain, but it's close to home, breakfast, that I didn't have to cook. It looked promising as we walked in. We were greeted and seated instantly. The hostess asked if we wanted coffee, I said yes, dad said no, he'd like tea. Then we waited. Our server came by after a few minutes, saying "Oh, I thought she brought you drinks". She then asked if we were ready to order, we were and she was off. We quickly got our coffee and tea, then the wait began. We waited about 30 minutes, I asked for a glass of water in this time, for our food to arrive, both steak and eggs, both steaks were over cooked (we ordered medium, we got well done and medium well). I ordered tomatoes insteak of hash browns, but hash browns are what I got. My dad got the servers attention, who had a fresh glass of water in her hand. He told her about the tomatoes, she left to correct it, but forgot to leave my water. Dad cut into his very well done steak and when she returned with my tomatoes he asked about my water and asked to have the steak redone. While we waited for his steak, the manager came over to apologize, we again asked for water. He brought the water and then shortly after brought dad's steak (more medium well, but we weren't gonna wait any more). We ate a little, then asked for containers to take the food home. He got the check, she ran the card, brought it back for him to sign, but forgot the take out containers and a pen. After about 10 minutes, I walked over to a table that had left and had a pen, grabbed the pen, then went to the bar to ask for to go containers. The server was nice, I'm hoping she was just new and that's why she was so forgetful. But the food was meh. That's what we get for trying to be quick and easy about our steak and eggs. Next time I'll stay home and cook it myself. Sorry, Ruby Tuesday's, I won't be coming back.
(2)Glenn D.
Meh...ribs are ok. Definitely not a rib-house so you're better off ordering from Tony Roma's. Salad bar is decent, but at $6.59 on top of my $25 ribs, I expected more. Best thing I had were the spicy green beans in a spicy batter and wasabi mayo dip.
(3)Marni T.
I've been to this Ruby Tuesday in the Moanalua Shopping center a couple of times. Its been the same every time. The service here is good, nothing bad to say. The food here is the same, nothing spectacular either. I really like the salad bar, a lot to choose from, lots of different dressings also. My favourite part of the salad bar has to be their croutons LOL. I'm not sure why but it is! Its crunchy, chewy, and it's just so yummy. Their burgers here are also pretty good it's very big and their fries are good also. Overall its a decent place to come when you can't think of where else to go.
(3)Regina T.
Not sure why the low rating, I've been here a couple times with my family and even by myself and the service as well the food have been good.
(4)Jenifer V.
Host/ess: 4-5 stars Servers: 2-3 stars Food: 1 star Cleanliness: 2 stars Bar service: 3-4 stars Price: Average ($$) Parking: Ample, open lot Location: Excellent Wait time: 45 min average (I've had anywhere from 20min-1hr) Details: I've eaten at this particular Ruby Tuesday probably 30-40 times over the past few years, never by personal choice. I generally just eat out based on what everyone else wants, as, despite how my review is about to go, I'm really not very picky. Because of its central location on the island, it tends to be the first choice for a lot of people. I've eaten here at various times of day, empty and full house. I've never had to wait for seating and the host/hostess is typically friendly and accommodating. Servers are hit or miss with personality and service. I often have to wait a while just for drinks (water/fountain drinks as well as from the bar). Forget refills. I'm one of those two sips per bite of food people, so I typically require at least one refill and I've never once received a refill or an offer of a refill, I always have to ask, and sometimes remind. The seats are pretty beat up and the menus are just ridiculous. I'm not sure if it's that they've never replaced the menus, but they are in the poorest condition, something I wouldn't expect from such a large chain. To be fair, other Ruby Tuesday restaurants I've been to have the same quality menu. Sticky, worn down, falling apart. I've also on occasion had dirty silverware. The food will be my largest complaint. I listed average wait time as 45 minutes, but as I said, I've waited anywhere from 20min-1hr., and if you order appetizers it's possible they may come at the same time as your meal. The quality of food is pretty poor. My boyfriend is from the mainland and really likes their steaks but out here they're usually not cooked to his specification and they tend to be oddly shaped and flat, lacking in good steak color. The food never seems to be consistent if you are like me and tend to order the same thing. Generally over or under-cooked and either bland or over-seasoned. My last visit will most likely truly be my last visit as my favorite food was just sad. They gave me very old broccoli. The ends were brown from age and the broccoli itself was limp, rubbery and off-color. It's unfortunate because it's a very good location to meet up with a group of friends/family from around the island, but it's just not worth it.
(1)Christina M.
Had pretty good lunch/dinner here. I had the spicy fish tacos they really good I would definitely get it again. I also had the garden with it and I love salad... I was a little disappointed as there was only one fruit on the bar...grapes. The salad bar seemed a little smaller than I'm used to, but it was still good. My daughter had the macaroni and cheese, she said it was good. My husband had a burger and he enjoyed his food as well. Overall it was a good experience and we enjoyed our food.
(4)Joshua M.
This is not what we are accustomed to back on the mainland. The host when we walked in looked like she didn't want to be here and was not at all friendly to say the least. I waitress was a little better but not very attentive. She asked once if we needed anything and that was once we were done with our food. The salad bar was skimpy and they weren't busy so one would think it would be well stocked. We won't be coming back here ever. Not to mention they don't give military discounts when they are literally on the Navy's back yard.
(2)Michelle T.
For my first time here, shocked and disappointed. the wait time for a waitress to stop and take our drink order took long enough. the time for the drinks to come took even longer. We had questions about the menu and it seemed as if the waitress' answer was obvious and broad. We ordered the New Orleans Seafood, Ribeye AND Kids meal(cheese sticks and broccoli.) New Orleans Seafood: Zucchini was grilled and slight seasoning. Fish and shrimp over seasoned, overcooked and drowned in sauce. sweet potato fries came out soggy and cold. Ribeye: Zucchini again cooked well. Ribeye came out rare, rare, rare. Bloody and still soft as if not even heated to the middle. (Mind you we ordered medium.) Loaded baked potato, maybe one ounce of sour cream, cold shredded cheese and a dash of bacon bits. Potato was still hard, undercooked and lack of seasoning. Kids meal: cheese sticks are definitely from the freezer and came out cold. The accompanying sauce seemed to be their homemade watered down version of marinara sauce. Brocolli came out green and tender, no sauce or seasoning. Dessert with the meal, was a sad version of a chocolate chip cookie about an inch and half big. For the price, even the kids were expecting a delicious, appealing dessert. The food took so long one of my kids ended up falling asleep and didn't even eat. the waitress needs so training and try not to make it so obvious to be nice and attentive towards the end of the meal where tip is left. my pictures do no justice as to the experience we had and unfortunately we will not be back to even redeem ourselves.
(1)David H.
Do I have to give it 1 star? Service - lousy. Took forever to place a meal order at the bar. The bartender was too busy chatting with her guy friend. Never did ask how the steak was and then tried billing me for a lobster meal. Food quality - meh. Beware, medium to them is well done. Mashed potatoes were clearly from a box, and a very cheap one at that. Kind of reminded me of potatoes from elementary school. Atmosphere - ok, I get it, I was at the bar and this isn't exactly Ruth's Chris but really...one dude across the bar talking so loud I could hear the entire conversation. And yes he was sober. And then the guy halfway around the bar had a very limited vocabulary limited to 5 or 6 single syllable words to include the f-bomb (pretty sure he used it in every sentence). If this place is your only choice, starve.
(1)George L.
Well this got off to a bad start. Checked in and was given a pager to inform us when a table for 2 opened up. The hostess said it would be about 15 minutes. 45 minutes later we noticed people who arrived after us were being seated. Went in and the hostess said she call out our name. I asked what the purpose of the pager was if they weren't going to use it. Long story short she disappeared and we were seated by someone else, with no apology. Our server, Bill, was awesome. Made fresh coffee and kept the cup full and the French Fries refills coming. The food was typical for this type of restaurant. I'm giving 2 stars because Bill was the superstar
(2)Paul R.
Here is an article I wrote about my vacation to Honolulu, Hawaii. My wife Deanna Jaxine Stinson and I, made many stops to eat. Here is the article: forums.jazmaonline.com/t… I will let you know right now, looking at the menu, everything is way too expensive. We had the salad bar and the salad bar is skimpy compared to a restaurant like Sizzlers. I was disappointed with this place.
(2)Cindy B.
Gave this place a star for location and another star for the tasty steak and guacamole dip. This location is very convenient for me because I live close by. There's no restaurant style dine in area in Moanalua. So on a Friday night, without having to drive into town, we decided to eat here. When my boyfriend and I walked in, we were seated within minutes. Our unhappy waitress came by about 10 minutes after we were seated. I got the Peach Splasher ($3.99) and my boyfriend got a Heineken Light bottle. It took foreverrrrrr to get our drinks. We finally get our drinks and my waitress said she will be back with a straw. That, took another five minutes. The Peach Splasher tasted like straight up orange juice with little tiny diced peaches inside. Was not what I was expecting. We ordered the Guacamole Dip ($12.49) for appetizer, and for entree I had the Peppercorn Mushroom Sirloin ($24.99) and the boyfriend had the Baby back ribs ($24.99) with coconut shrimp (3 pieces for $3.99 extra). Our entree came out BEFORE our appetizer. Our waitress didn't even come by until half way through our entree to ask if everything tasted okay. I told her that we didn't get our guacamole dip yet. She said she'll check up on it. About 15 minutes pass by and my boyfriend said nah we don't need to guacamole dip already. And I agreed. By this point, we were finished with our entree and the waitress STILL didn't come back from checking up on the dip. Finally, the waitress comes back and hands our guacamole dip. Seriously. Who eats their appetizer after their main course. And the waitress was not apologetic about it. Nor did she even give a smile throughout our meal. I thoroughly enjoyed my steak. It was cooked to how I liked it. It was tender and flavorful. My boyfriend hated his ribs. It was tough and not fall off the bone. The shrimp was so petite and was nothing special. He also ordered the French fries which were not crispy and had no flavor. We both ordered broccoli as one of our sides and I recommend no one to order this. The broccoli was SO over cooked. I think they use frozen broccoli as well. The guacamole was on point. Too bad it came out so late. My boyfriend ordered another Heineken bottle which took the waitress another 10 minutes to get. Ughh... Dinner was a drag. At the end of our meal, the waitress gave us our check and said thank you with a smile. Wow. She can smile. Too late though. When we were leaving the restaurant. No one acknowledged us, even though the staff were standing right at the front desk. The restaurant closes at 10pm. It was around 945 pm when we left. The staff was too busy complaining about having a 15 people party dining in their restaurant at that time. I probably won't go back. Although some of the dishes were good, some weren't. But ultimately, service sucked!!
(2)Tony S.
Ordered the chicken and broccoli pasta...and got a plastic bag filled with broccoli under a bed of pasta and chicken...yummy?? Not so much.
(1)Jo Z.
Ok food for the chain. We ordered our burgers medium, came out well done. Had the texas tea which made up for the food. Service was good. Hubs was bit disappointed that beer on taps were out...
(3)Aly M.
OMG! It has been awhile since we ate at Ruby Tuesday's. The evening started pretty well. Ordered drinks and the Queso dip - it's ok, but not what I expected. Got salad bar and turkey minis and I wasn't even done eating, then.... A child on the table next to ours threw up! It took the wait staff several minutes before any action was taken. No manager in sight apologizing to the surrounding tables. They moved the people from the table to another AWAY from the VERY UNPLEASANT SMELL. Guess what? We were right there! Fortunately for my husband and son their noses were out of commission. NOT MINE! I couldn't finish my food due to the smell! EW! Still no manager... The server kept checking on me cuz even he couldn't stand the smell either! I do believe I would not want to go back to this particular location. 1- No manager 2- nothing done as far apologies 3- EW, the poor guy who cleaned up was not efficient and rather clueless. He put 4 place settings on the chair that was puked on! Ew, ew, ew! 4- I would be afraid to eat there after witnessing the same towel that cleaned up the puke was used to disinfect the table (0_0)(shiver)! So future diners beware! Eat at your own risk!
(1)Manette M.
Normally the service and food are great, this was a new location we visited at the Moanaloa Shopping center. In the begining the service was off to a good start. We ordered the spinach dip-delicious For an entree I ordered the Teri-garlic rib tips. My niece and mother both wanted chicken strips and fries and all three of us added the salad bar. Chicken and fries came out great but my Rib tips were incredibly dry. as soon as I took a bite, it felt like eating jerky string , not tender and definatly overcooked. I tried with a fork and knife to see if it was just the one rib but in fact all were tough and stringing and very noticably so. I showed the server and she asked if Iwanted a new one but I lost my faith in them so I asked for a menu. The manager came by unsolicited but we let him know. He said, those ribs are bad. And doesn't recommend them. I felt that was unproffesional, as a manager he should be standing behind the food the establishment offers and simply put more of his efforts into quality control. The server eventually took my order for the ahi sandwhich. And when it did eventually come out it was tastey. My mother and niece are slow eaters so I ended up finishing before they did. However while I was boxing my ahi, the server brings the check and takes my mother and nieces food which still had fries and chicken on the plate, my mother is recovery and her voice is very weak so she couldn't yell loud enough to stop her, I got up and ran after the server but she was by an employee only area so while I still had her in my sites I saw the manager and asked if he could stop her from throwing away the food. Minutes later at our table our server came back and said she might be able to have them fry two pieces of chicken but that she said we looked done. This again was rude and they had more than just two peices of chicken left each plus fries, did I mention she also took my nieces salad? The bill came and no one offered compensation and as we left we said to the manager this was a bit rude, Both the Manager and the server Named Ashley P began to laugh at us. Just Unbelievable, worst experience to date at a restaurant. shame on you moanaloa ruby tuesday .
(1)Darrel B.
We came here at New Year's Day. They let us wait for 20-30 mins. When we got seated the server asked for our orders and we werent reeady yet so the server took our drinks orders. When we finally we're ready to order the server blurted out like an afterthought that they ran out of ribs, salmon, chicken and shrimp. So i sat there thinking, what the hell do they want us to order??? Salad and burgers only??? That was just plain cheating. They could have told us earlier. Long before we were seated. Some of us didn't order. Some just ordered fries. I ordered burger because i was hungry. When they came out with ny order, the server said they ran out of ketchup too. Like wow. I felt cheated. Talk abt not being honest with your customers upfront. Don't go to this place if you're expecting to eat ribs, chicken, salmon or shrimp. Bad service.
(1)Amanda E.
My husband and I went here for lunch today and it was a pleasant experience. We were seated promptly. The menu has a lot of choices. I love their ruby minis and the ribs are so good. Recently I started a low carb diet so I was happy that I found something I could eat. I ordered the chicken Bella which has mushrooms and a creamy white sauce with sides of zucchini and broccoli. The chicken Bella was so yummy. It had so much flavor. My husband ordered chicken Parmesan pasta which he always orders and is never disappointed with.Our server was Mallika. She was always checking on us making sure we were always getting what we needed. We didn't feel ignored. She had a nice bubbly personality. I really liked her service.I've always enjoyed going to Ruby Tuesdays and I will continue to go.
(5)Charity G.
My family and I went to breakfast on Sunday at 8:00 am. Besides the few people that were watching football in the bar area, there was only one other table that was occupied. The waitress greeted us promptly, took our drink orders, and returned in a few minutes to take our food order. The food was good, not problems here, but we could never find our waitress. I had to ask the hostess to find her so that we could get more water; multiple times. My coffee was never refilled (and when you have 4 kids, that caffeine is extremely important first thing in the AM. LOL) When she returned to fill the water, I had asked for her more syrup for my sons pancakes; it literally took her 3 minutes to return with it. Just really BAD customer service. This is not the first time that we have had bad service at this location. It is usually not this bad. I know... You're thinking "well why do you keep going back", well its close to home, the kids can be kids (in the outdoor sitting area), and I have a passport discount card :)
(2)Mac J.
I thought twice about coming here for dinner. Unfortunately I was invited for a small get together. The service didn't improve. The portions got smaller. My Ruby Minis cost just under $16 and I only got two minis with a handful of fries. I'm very disappointed. I should've ordered the kid's meal which cost less and most likely has more. The 4 way sampler was just as disappointing. The southwest egg rolls practically had no filling. The cheese sticks were hollow. The chicken tenders were over cooked. The buffalo wings were slightly undercooked. The salad bar didn't improve either. It's so bland. Why did I come here for dinner? Because I couldn't say no to my friends. I'd give this place no stars but Yelp doesn't allow it.
(1)D A.
THINK TWICE ABOUT ORDERING TAKEOUT FROM HERE... THEY MIGHT NOT HAVE IT READY AS PROMISED... I had placed a phone order for a take out dinner. Granted it was a Friday night and it was pretty busy, I was told it would be ready in an hour. I actually gave them over an hour before I showed up. When I got there, the waiter had said that only one dish was ready and didn't know how long it would take for the other dish and side to be done. I offered to wait a little longer. 10min later, the waiter came back and said that my order that I had placed was not going to be ready and handed me the one dish that was. The waiter said to just take it and was very sorry. At least the waiter was apologetic and never asked me to pay for 1/3 of my order, but that's not the point. There is a difference between proper compensation for something you did wrong vs. insulting me and sweeping your mistake under the rug... just saying. My time is worth way more than that sorry excuse for a dinner...
(1)Bea M.
Not the greatest food. Under seasoned. Service was lacking. I should have just went to chilis.
(2)Don L.
I love Ruby Tuesday on the east coast so I really wanted this one to be awesome. It's not. Service is meh. I've been here twice with family, once for breakfast and once for dinner. Breakfast was stoopid expensive, even at Hawaii standards. They want $14 and change for an average salad bar! I tried it one last time for lunch because I'm stubborn. Sat at the bar and the server saw me but ignored me for at least 5 minutes because she was having a conversation with a regular or someone she knew. So to sum it up, I've tried breakfast, lunch and dinner here now and there is no way they will get anymore of my money. Close this place down and bring in something with a better menu, better customer service and reasonable prices. Bottom line, walk across the parking lot to Ramen Ya. 10 bucks will leave you stuffed without the crappie service.
(1)Diane S.
Just had their Spaghetti Squash Marinara and really enjoyed it. I will definitely order it again. It was lighter than regular spaghetti noodles. Now, I hope my other favorite spaghetti places make it too!
(4)Christina B.
Wow is all I can say. Waitress "Pam" is the number one reason why I will NOT be returning! She didn't listen to our order - brought us something completely wrong!!!! I had to ask each and every time (whenever I could flag her down) just for a drink refill. Had to ask for napkins!!! Waited a ridiculously long time just to ask for our check! We will not be returning!
(1)Victoria C.
Mmmm.... this place is okay. The people are really friendly and are good servers... the price is kinda high for their quality of food... it's okay
(2)Tamara L.
We got there about 30 min before close. People were nice. The salad bar was nothing to write home about on top of the fact it was an additional $7 to your meal so I did not get that. The food was mediocre at best I don't think I'll return.
(1)Kate T.
I originally gave this place five stars because it was AWESOME! But that was three years ago. I guess things have changed and service definitely has changed! I've been here many times since my first review and each time I've gone had decent service and I would have rated this place with 3 stars. But the last time I went definitely changed my opinion of this place. I was very disappointed with the service here. I came here with a group of friends on veteran's day. And everyone in my group except for me was a veteran. So you think they would give you good service? Show them their appreciation for their service to our country? Nope! I ended up coming about 20 minutes after my friends and all they had was water. They had ordered drinks and had not received them yet. When I sat down I ordered a 20oz blue moon draft and a garden bar with ruby minis with snap peas. Pretty simple order right? It took them 20 minutes to pour my beer draft. I had to ask 3 people 5 times where my beer was. By the time my beer came my friends finally got their drinks. This is 50 minutes later. But guess what? It took them 50 minutes to tell us they ran out of Coors Light on draft and Jack. Really? How can you run out of Jack? You are a bar!!! After we were told that they ran out of jack the waitress brought out a short jack and coke. My friend had ordered a double. So it was sent back and she got a double. But we were very confused and asked the waitress what it was because they had run out of jack. We ended up tasting it and the bartender tried to pass off Jim Beam and Coke for Jack. When we tried it, it was absolutely horrible. So in the end my friend had to settle for a maker's and coke and my other friend had to settle for a Bloody Mary. After all of us had our drinks my friends started eating and my food was finally brought out. But they brought me the wrong order and took back the entire meal. By this time the manager was apologizing for everything and offered to comp our drinks and desserts. He also brought my friends some interesting shots, pineapple and patron. When I asked him how he knew about this shot. He told us about how he used to work in a bar and while he worked there during his shift he would finish half a bottle of tequila and after his shift was done he was kill the rest of the bottle. So he admitted that he drank on the job and was an alcoholic. By the end of the meal I was ready to go. This meal was ridiculous! Getting the food wrong happens. It's not a big deal. But when it takes 50 minutes to tell a table that you're out of a certain alcohol and then you try to pass off Jim for Jack, that is unacceptable. I will only be back here for work events.
(1)Sesilia R.
I have to admit I wasn't a fan of this place, I ordered a pretzel jalapeño burger which fell apart the moment I picked it up, and my husband had steak with mash potatoes and Mac n cheese which he said was too overwhelming, and the soda was very watered down, but price wise it was ok like $8-$12/ plate.
(3)Jessica A.
Worst breakfast ever. They have a small breakfast menu so we thought it would be good simple food. We were wrong. 1. It took the server 10 minutes to stop by and get our drink order. 2. Once she finally came back with the drinks, it took her another 10 minutes to take our food order. *It was not busy! She only had two other tables. We got the meat lovers scramble, breakfast blt, eggs your way and the French toast. 3. The table who came in after us got their food before us. 4. It took over 40 minutes to get our food. How hard is it to cook some eggs and French toast? 5. The French toast and Blt ($7.99) came out and looked good. The meat lovers scramble was a child's portion. The side of hash browns with it was bigger than the scramble itself. ($10.99) The eggs your way came out with rubbery, really greasy bacon and no biscuits. ($8.99) When i asked for the biscuits, the server came back with two tiny, rock hard, lumps. No way would I call those biscuits. 6. I asked for the manager to come to our table and when he did, he was very unprofessional. The first thing he said was "yes?". When I told him that the food took almost an hour to come out, he just shrugged his shoulders. He did ask if everything else was alright and I told him yes. I knew it wouldn't matter if I complained about anything else because he wouldn't care. My friends and I will never come back here for breakfast. I should have just gone next door to Koa Pancake house. Not sure if I will come back here for lunch or dinner either. What a waste of $40.
(1)Sara H.
Went there with a friend. The waitress wasn't very nice to begin with. I was super friendly with her in case maybe she was having a bad day. But it didn't get any better. No matter how nice I was, she was rude back. I ordered the chicken parm pasta that I used to get a long time ago that I loved. The pasta was fine, but the chicken tasted like they had cooked it, froze it, then defrosted it and served it to me. It was disgusting. It was chewy and nasty! It made me think of a time I had went a few months back when I ordered the spinach dip. It was still cold inside. Like they just freeze the food then warm it up. Yuck! Not to mention it's extremely over priced for terrible food. I had my dinner and two drinks and it was almost $40! Very disappointed. Will not be returning
(1)Meli E.
I love coming to this place. I guess you can call me a regular. I come for different sorts of occasions, whether it be dine in or even just for the bar. My friends and i love this place. They are always good to us. Great service, friendly people,and great food. I understand the wait because it gets pretty busy. The fact that it always gets busy says it all. Definitely a place to always come back to. Our awesome and friendly bartender, Tony Lynn, and waitress, Caprice, chefs Shaun, Shauna definitely gave us a great experience.
(5)Britni B.
Food isn't that good and prices are too high. If you are expecting the same Ruby Tuesday from the mainland, you will be highly disappointed like we were.
(2)Andy A.
Classic cheese burger pretty good and thy followed my well done request. French fries are great. I would ask for less mayonnaise. Seems a bit vet the top but the cheese is delicious. Portion size is pretty good top.
(4)Geno P.
We ate breakfast here twice in the past week and were very satisfied each time. I don't understand why Ruby doesn't promote the breakfast more because the menu (unlike its regular menu) is more varied and tasty. In fact I would rather eat breakfast here in this calm and peaceful restaurant than go around the corner to Koa. My only complaint is the Acai bowl was in a frikkin' glass. It makes me wonder what else is going on here. Nonetheless, I had the big breakfast and one of the scramblers and I was happy with each. And surprisingly the coffee was good and in a large mug, which is always welcomed. If this place is to turn around its reputation, it needs to start with breakfast. People need to know there's a good option here beyond Ruby's mediocre American dinner faire.
(3)Steven K.
I go to this particular one a lot. It is usually good, both the food and service is A-OK. Today however, the service was awful. They sat us, forgot about us, came and apologized, took forever to bring our drinks, apologized, took our food order, took for ever to bring our food, didn't bring the requested condiments, didn't refill the soda glasses. Just horrible. Just to add fuel to the fire, we told the server that one of our party had a flight to catch.
(1)Lima Z.
We will never come here as long as there ar other local restaurants in the state of Hawaii. The service was terrible she forgot something almost everytime she asked us what we needed. She barely came around. Chicken avocado bacon sandwich was dry and one friend had half an avocado on it. We sat under a dirty vent that had huge dust balls hamging from it. Im so over this place should have went local next door. Wont be back not by choice at least.
(1)Lloyd C.
Went to 1 at Orlando airport. Food no big deal and drinks way overpriced. Real disappointed.
(1)Arlene A.
Ok so it's Ruby Tuesday. Not Ala Wongs!! Ala Moana and Moanalua locations have really nice service. Maybe a little slow here or there but if you're nice, that's ok in my book. The three things I love about this place: 1) They're hamburgers. All of them! I'll also,throw in their crap cake sand which. By the way is my sons FAVORITE dish and orders it all the time. 2) They actually have spaghetti squash! Yes, with butter, with marinara if requested or just plain. My toddler loves it. 3) Family friendly... Nuff said. Oh! One more thing! Try those garlic chicken wings! So good!
(4)Karolyne G.
Had a Retailmenot coupon for BOGO 50% off. Coupon said valid in all U.S. locations but Hawaii is not part of the U.S. We walked out and came to Cattle Company because they honor the coupon for the Campfire Feast, but it is $45 compared to $41 on the mainland. Better deal!
(1)Andrea A.
We were very happy with our food and the service was great not too much checking in on us which was good
(4)Anita C.
We went to this Ruby's because we had gone to Target and we were starving and in the area. I suggested Ruby's because I knew there's a few choices off the menu for our Paleo lifestyle. I ordered the salmon with asparagus and grilled zucchini and my bf ordered the steak and lobster with mashed potatoes and broccoli. It took a little while for our food to come out, mind you we were there around 4pm and there weren't many tables. My food was good but my bf's steak was overcooked, his lobster looked super sad (limp) and he said it was cold. He said the rest of his plate was also cold but he didn't tell me until after we paid and had left already. He said he was just too hungry to wait for another plate. The poor thing :( The service was awkward, it seemed like everyone just got done with training or something. They were very polite but I felt like I was in the twilight zone or something. I prefer the Ala Moana location to this one.
(2)Lei N.
It was a last minute decision coming here. My friends' a bartender and I decided to finally visit her. Found a parking stall a bit further from the restaurant. Once inside, I asked the host to sit at my friend's bar. Most of the seats were already taken and we sat on the right side. We got handed the menu and had drinks. Since she knows what I like she just started making drinks she thought I would enjoy. Oh the good thing of having a friend as a bartender and not needing to know what I should try! She knows how to mix her drinks--according to my friend--and he fell in love. What were they? I don't know, they were good! We ordered food too since we were somewhat hungry. The first thing we ordered was the artichoke dip. That was yummy, though some chips broke as I tried to scoop them up. We also ordered the sampler. I enjoyed the chicken (wings and tender). Other than that, the cheese sticks were alright and the lumpia looking thing was too spicy for my taste. OH and if you want to try my friend's drinks, her name's Gail and she works on Thursdays. She's really friendly too :p
(4)Cheryl I.
I loved Ruby Tuesday's up until I came with some friends to celebrate a birthday. Usually it's always gets packed but we were lucky and were seated in no time that's what the two stars are for. Anyways the waiter came with our drinks and i had the caramel apple martini well it would've looked yummy if the glass was clean. I asked for another glass which took forever to come back but besides all of that martini was ok. The food comes I go to grab the folk and there's still food in between the folk......I was like wth!!! Good thing I caught that. It was gross I showed the waiter and she herself was grossed out so she brought me back a new washed folk. Overall the food was alright. I probably won't be coming back for awhile.
(2)Shawn R.
Great salad bar! Nachos were good but they charge for refills on Queso dip. Moderate service. Buffalo Wings had great sauce but were not crispy at all, but I am sure the dogs will love them.
(3)Ronald T.
The ambiance was annoying. The ribs were lacking - not impressive. The spaggheti squash was pretty disgusting. Can't say I enjoyed my lunch here at all. Dissapointing.
(2)Rachel S.
I will NEVER return here! Service is below average. Food took forever and the waitress we had never refilled our drinks automatically. She never even came up to check on us. We had to flag her down if we needed anything. The manager was just standing there staring at everyone. That is super rude by the way. You don't need to stare down your customers while they are trying to enjoy their meals. Like who does that and why? It made my friends and I uncomfortable. And here's the worst part of all... I found what looked like a pubic hair in my food. It was cooked into my burger like it was sticking out of the meat. NASTY! They offered to bring me a new one. Are you out of your mind?! The last thing I want is another burger made by the same cooks who made the first one! I was left paranoid all night wondering if there was more hair in the food I had already eaten. I will never return again. The food is just average. The service is below average. Their hygiene is horrible. Prices are high. Ice cream is full of little pieces of ice like they're not storing it at the right temperature. Their salad bar is the best thing they have to offer.
(1)Krystal H.
Normally, Ruby Tuesday has left me with an impression of having the WORST service ever. However, I visited here last Saturday and was pleasantly surprised. My fiancé and I got our table and we waited....we waited....annnnd we waited. Obviously I was getting impatient and thought to myself.. this is why we don't come here..because we waited for so long to put in an order for our drinks and our appetizer. When one of the waiters passed by she asked if anyone helped us. I told her no and she apologized and took our order. This is when things got exceptionally better. The manager then came by and apologized and even comp'd our appetizer! On top of that, the waiter apologized again and introduced us to our new waiter since she was heading out. After that our food was really good and came out really fast.
(4)Jon M.
My children have almost finished their lunch already. They look like they're really enjoying it. I'm so hungry. My wife and I have yet to see our lunch even after asking our waitress where our meal is. Oh mine finally came. Looks awesome! My wife is hungry still tho. Ok so both mine and my wife's burgers were raw. Not rare because that's what I ordered, they were freakin raw. I suppose they forgot our order and once I asked, they rushed our order. End result, neither of us ate anything. We only drank beers on empty stomachs. Will not return
(1)Brandy W.
I try not to frequent chain restaurants because there isn't a unique food experience or a specific loyalty to a chef. This location never seems crowded. I've been here for pau hana and lunch and we have never waited (even with a crowd of 15.) You would think working next to the biggest employer on the island, there would some crowd. The food isn't awful, and there is no reason to forgo this place for lunch. It seems like the menu price is a little too high for the quality of food, which I'm pretty sure is marked up for the location. However, if you're looking for a safe place to have lunch with the less adventurous crowd, Ruby Tuesday will suffice.
(3)Roxy W.
Location: Great location in a small shopping center near military bases, the airport, the NEX and the commissary. Ambiance: In my opinion, it has the feel of a bar yet it's your typical "American" restaurant. There is indoor and outdoor seating. The outdoor seating is rather large. Kid Friendly: This restaurant is kid friendly. They give out two crayons and a menu for them to color. We didn't order anything from the kids menu but from what I saw it was your typical kid meals and they were priced well. Food: Most people come here for their salad bar. The salad bar ONLY is around $14. Pricey if you ask me for just salad. An extra dollar or two gives you either soup, mini cheeseburgers or quesadilla. I recommend that deal if you really want the salad bar. My husband tried their pretzel burger and absolutely fell in love. The burger was pretty tasty and it came with fries. The pretzel burger cost $13. He wanted to add on a salad bar to his meal but for an extra $7 I didn't think it was worth it so he shared some salad with me. Overall, this restaurant is worth going to if you want American food. You know a good ol' gourmet cheeseburger and fries (which is what my husband wanted) or a decent fresh salad bar.
(3)Lorilynn L.
I love RT, the salad bar is great, the best croutons ever!! Also I enjoy the turkey burgers and pretzel buns, great place for groups.
(4)Kristen S.
My family likes to come here often, the food is always great! Our services is always good too, just a few times we had service that wasn't up to the standards were used to. I love the rye croutons and turkey burgers!
(5)Adrienne B.
I'm not normally a huge fan of Ruby Tuesdays, but there's something that can be said about good service at even a so so place that makes an experience top notch and that's where my fourth star is coming in. We had lunch here a few weeks ago, and were seated immediately and greeted immediately by our server who was honestly the most pleasant and friendly server I can remember having in some time. The table near us was finishing up a late breakfast with their young son in tow and she was interacting with their son as well as the couple and it was clear that talking to people was something she enjoyed about her job....not just something she "had to do." When we finally decided on what to order both my husband and I not so shockingly wanted to make changes to the side dishes and she was more than accommodating and even advised us that changing things up is not a problem and that the side dishes advertised on the menu is just a suggestion. Our food came out quickly, and our waters remained full throughout the meal and she checked on us several times to make sure we didn't need anything. The food itself was also quite good. We both got something on the healthier side of the menu, with my husband getting the BBQ chicken and I got the chicken with mushrooms. I don't remember what sides my husband ordered but I had the zucchini and the mashed cauliflower both which were really tasty. We both left satisfied and happy not to have eaten over 1,900 calories for lunch after just have spending an hour plus working out. Although we hardly eat at places like Ruby Tuesdays, the next time the mood strikes we will not hesitate to go back.
(4)Joy Celeste P.
How much is overhead here? I would think they're paying their staff and the cost of this location so high considering the price of the food. Here's the sad part, I wanted to eat here, and then all my high hopes just went down the toilet along with the very bad quality of food I had forced myself to chew. Here's all the reasons why you should consider going elsewhere: 1. Uncleanliness - the booth we sat on smelled of feet (yes feet like the locker room athletes foot sweating...well you get the picture) along with mosquito infestations I must've killed 4 of them while eating. 2. Service - The service isn't terrible, it's just mediocre. Mediocre because our waitress actually just arrived and the hostess just sort of let us wait and had to figure what to do next. After getting seated there was no interactions of letting us know the specials or even try to upsell something & after she brought our food no inquiring if we needed any condiments, extra napkins etc ...maybe she's new, maybe she's just starting her day, I dunno, I just know it was mediocre. 3. FOOD - here's where it becomes epic...why don't they just give us the frozen dinners and tell us to microwave it? It's hard to not be true about all this but once again I wanted to eat here and I had high hopes for it, I just feel bad for dragging my husband here since he didnt want me to eat here on my birthday. Yes, another disappointment, it was my birthday and I had to spend it here.
(1)Nat N.
Ruby Tuesdays is your typical American causal-dining chain restaurant - big on portions, not so big on quality and taste. I was originally going to give them 2 stars because the food was meh, but I decided to give them 3 stars because the service was quick and accurate. I'd say it's been about a year since my last visit to RT, I was a little disappointed that they've changed the menu up a bit. Before I could order the mini burger sliders by itself, or with a salad bar for only $1 more. Now, you can only get the sliders as a combo with the salad bar, it's a whopping $14.99, and the sliders don't come with a fried onion ring in the sliders, like before. Since I didn't want to eat both an entree/burger and the salad bar, I just opted for the Ruby Classic burger for $9.99. The burger had no flavor, and it was dry. The fries were luke warm and soggy. My dining mates' food also looked just ok, nothing spectacular deserving of a shout out. The only thing worth mentioning about our experience was that our orders came out fast and we were in and out in less than an hour which is why we went there - we had to eat and run.
(3)Jameson S.
The food here is always good. The servers are always very friendly. My only issue with this location is that every time I eat here with my family we order off the kids menu for my son. The kids menu comes with a drink and dessert. For some reason every server I have had has never offered the drink or the dessert. I have to say "Doesn't his meal come with a drink?" or "Doesn't his meal come with a dessert?" Customer service could be improved with a simple "His meal comes with a drink. What kind of drink would you like?" or "His meal comes with a dessert. Shall I bring that out now?". Something. I shouldn't have to ask for something that I'm paying for.
(3)Mary D.
Ate an early dinner there yesterday with my son. We got there at about 4:30. It was not very busy so we were seated right away after we waited a few minutes up front. The hostess was missing from her station. Upon being seated, we were greeted promptly by our server, Davis. He was very informative, HONEST, and his suggestions were spot on. My son had the 1/2 rack of ribs with rice and green beans. I had one of their specials. It was a 8 oz. sirloin tip stacked on mashed potatoes and gravy with a very small side of broccoli. I also added on the endless salad bar. They have larger portions on the menu but we weren't that hungry. The salad bar was very good. The veggies were fresh and crunchy. The pasta and potato salad was tasty. The only thing I noticed were the tomatoes looked like they might have froze. They looked watery like it was frozen and then thawed out. Maybe the bar temp was too cold? Other than that, the salad selections were good. All of our food came out promptly. The dishes were nice and hot and very DELICIOUS. I was craving steak and this meal seriously hit the spot. The ribs were VERY good too with the mango glaze. They have 4 glazing options to the ribs. Davis was kind enough to let us taste the spicy/sweet and original bbq. The 4th option is a dry rub. Of the sauces we rated them in this order: 1 mango, 2 spicy and sweet, and 3 original. The ribs were fall of the bone and suck your fingers ono. The green beans were thin and a little overcooked but still very yummy. My sirloin tip meal (medium) was so good I pulled a Harry Met Sally with every bite. (MMMM MMMMMM AW MAH GOD MMMMMMMMMMM). Davis was attentive and our drinks were refilled promptly. He even brought my beers pretty quickly. And if you're a beer drinker, you understand what I mean. To have to wait forever for that follow up beer is a party foul. We had room for dessert. We got the blondie brownie with ice cream. This was super yum and a perfect ending for our meal. The entire meal was about $64 for the two of us. We were satisfied and happy. The meal sizes were perfect. If you're STARVING, then get a full rack or order a bigger steak. P.S. I added the pics of our meal.
(4)Susan C.
Came here for the mango mojitos & some food with the hubby. The mango mojitos which I used to love are now disgusting. He ordered the portobello mushroom burger and was first disappointed that the burger did not consist of a portobello cap. Then, as he ate his burger he realized that the burger was completely RAW in the center! They apologized, but nothing was done to correct this issue. I hate that I have to give them one star because they don't deserve it. We will not be back; they lost our business.
(1)Alice N.
Had lunch with a good friend at the last minute before I had got get to work at the Airport. Ordered a Turkey avocado bacon burger and fries with a iced tea. The tea was really bitter so we asked for lemons, the lady brought us a whole plate! Awesome fast service and very friendly. They have a mother's day drawing and she gave us entry forms to enter, cool I hope to win the $200 voucher. Food came fairly fast as it was really crowded in there. Yummy burger I really enjoyed.
(4)Kenson K.
It's a chain diner food. I didn't have high expectations. I had the chicken salad. It was good. Nothing out of the ordinary. Reasonably priced and good service.
(3)Ron H.
My wife wanted to get some drinks and suggested Chili's, I then countered with Ruby Tuesday and raised with their salad bar and got the win. Can't beat an unlimited salad bar. We got their and it was packed, but the wait to be seated was only a min, I think we were lucky. The wait for our server to come to our table was much longer than the wait to be seated. I was temped to head to the salad bar but didn't want to be rude. Our server finally came and got our drink orders. You could tell he was swamped and in a hole but he stayed cool and made every effort to improve our experience. He seemed inexperienced but put a lot of effort into his job. One of the reasons for the 4 stars was because of my wife's drink. She ordered a mango mohito. It looked great, came with sugar cane stir and chunks of mango, but just tasted bad, like it was missing something, I thought it was mint. I guess we could have changed it but we were to lazy to ask. In the end we came for the salad bar and focused our attention on that. We ordered the baby back ribs and the black and blue pretzel burger, both with the salad bar. The salad bar was great. It has a lot of variety and well worth the $7 with the purchase of a entree, $16 on its own with a bowl of soup. I like the fact the salad bar had 4 types of lettuce,three types of cheeses, 6 dressings, fruits and bacon bits among other things. The ribs were good, I felt they need more sauce, a little dry. My burger was ok, the bun, a pretzel bun, was chewy, which made the patty move when u bite down. The other thing I figured was next time get the regular burger and get additional toppings at the salad bar. 4 stars because of the unlimited salad bar. Food is average, a hit or miss depending on the day, salad bar always makes up for it. Parking is easy and price is reasonable. Can't wait for my next trip.
(4)Marley S.
Like I said, DON'T GO HERE EVER!!! Seriously! So we went and my husband ordered a beer from their menu (bottled) and the waitress had no idea what he was asking for. We let that slide since we were craving certain dishes. So I ordered the Carolina chicken salad and they forgot at least HALF the ingredients that were suppose to there. It was suppose to be mixed greens and instead it was half a head of iceberg lettuce and it was brown. oh, and let's not forget they don't even dice up the tomatoes, they legit threw slices of tomatoes on the salad. just floored me! Then my husband got the buffalo chicken sliders and they were about a silver dollar in size each, seriously?? My husband ordered a second beer halfway through our meal and it didn't show up until they were taking our plates away...??
(1)Krissy F.
My husband and I just finished eating here and we weren't very impressed. Service was great however. My husband had a steak with a beer and I had the Parmesan shrimp pasta. The steak was tender and the pasta dish was good. Nothing was so great to get excited about but the bill was 77$!!!! Yes, that's right 77$!!!! Way to overpriced! We will not be going back because 77$ for a just ok dinner for 2 is not worth it. Ridiculous!
(2)Mike J.
Fish taco's were overcooked and flavorless. The entire staff seems to be high.
(2)Malia H.
I am giving this place a 3 star rating. This place would have gotten lower but they do have the best salad bar which is what made me give them a little better review. First of all, forget coming on the weekends, it's crazy busy with all the military folks who live near by. Parking is difficult and you wait a long time. They have live entertainment and happy hour specials which are a pretty good deal. Ok, about that salad bar... the ambrosia and the rye croutons. The rye croutons are the best croutons I have ever had. I have a confession. I have snuck a baggie in once and took some home with me. They are that good. There's a plethora of colors and items on the salad bar ranging from ham to hard boiled eggs to peas. As or their menu, I think they are a bit overpriced for a family restaurant. I usually get the mini sliders which are yummy and reasonable. Try have a slider sampler which has a beef, turkey and crab cake slider. The crab cakes have real crab! Otherwise, I would say their food is mediocre. So I raved about the salad bar and you ask why 3 stars? Service is slow, the workers aren't too friendly or knowledgeable. I asked our server about how was one of the appetizers prepared and she didn't know. I understand parking and waiting doesn't determine a place's value; however mediocre food and bad service does.
(3)Dave F.
Sadly, I am no longer going to dine at Ruby Tuesday... What happened from the last time I was here? I am at a loss for words. First off, I hate writing negative reviews. It's just not me, but hopefully some good will come out of it. We were in the area of Moanalua Shopping Center recently and decided to have dinner there because we generally have enjoyed our previous visits there. Now understand this, I have no problem with slow service if it's justified or if it's unusually busy. I am very understanding when it comes to that situation. But on this particular evening, we were just ignored. Plain and simple, period. After being seated and given our menus, I ordered a beer and glass of water. They were brought to the table in a reasonable amount of time. We also placed our dinner orders at this time too. After finishing my beer, I was asked if I wanted another one, which I didn't want. I was just hungry and wanted to eat. After waiting for an extended period of time, I started feeling ignored and out of place. You know that feeling, when people who came after you are getting their food before you... Our waiter passed us many times, never stopping to update us on our orders or to refill our water glasses, which were empty. We also didn't order anything special that would take extra long to prepare. I noticed a woman who I assumed was a supervisor or manager walking around, passed right by us, didn't even check if we were alright. I haven't felt so insulted in a long time in a restaurant and it spoiled my meal. I didn't even enjoy it, it looked like it was hastily plated and rushed. In my opinion, it was a mess. We just wanted to get out as quickly as possible because it was terrible to even be in there. We just told the waiter we wanted our check as soon as possible. It was a terrible dining experience and I am not going back. The suggested tip chart in the bill wallet starts at 15%, huh??? I am surprised at myself for even leaving anything. Never again.
(1)Darcy H.
Slow service and the food isn't that good. I felt like this location had a weird smell when you first walk in. Also they have a salad bar which I am not a fan of.
(2)Jordan Aaron C.
Tick Tock Not sure if it was just the waitress I had, but it seems like other people had the same experience. I have never been a fan of "big name" American food places, but with a gift card to this place, I had to put it to use. Food It was ok. There wasn't anything very special about their food. I had the appetizer platter ( yelp.com/biz_photos/ruby… ) its ok. I mean the Buffalo wings tasted like the wings you could heat up in the microwave. I would have rater ate Mc Donald's chicken tenders than these. The egg rolls were also plain and the mozzarella sticks were boring tasting. I thought the sauces they gave would help it out, but the ranch was so watery. It was just dripping everywhere. I asked for more 10 minutes later and it looked like she gave me a bowl of watery soup. It was not great. I decided to try the Steak and Lobster plate ( yelp.com/biz_photos/ruby… ). It was a better. I got there white cheddar mash potatoes and a loaded baked potato. This was way better *BING 1 star. The portions were obviously small and nothing like what the picture was, but it was tasty. I have always doubted things would be as large as the picture, so I wasn't overly shocked. My mother was. Location The location is at a good place. It is at a mini-shopping center that isn't too crowded so you don't have to wait too long for a table. There are also several smaller stores all around and a Starbucks near a few stores away *BING 1 star (jk). But this place seems like a good safe place with lots of parking. Great place to bring your family. Service BAD! VERY BAD. After getting seated, our waitress seemed to have disappeared for 10 minutes and they popped up again. We got our water and it took her awhile to take our appetizer order. It took a while for our appetizer to come and when she dropped it off we said for another 5 minutes to think about what we wanted to eat for lunch. We didn't have our napkins or forks so we had to wait. 10 minutes later she still didn't come by and we were hungry, our appetizers were getting cold and we wanted to order our food. A bus boy came by and gave us our forks and napkins but he said he was going to get the waitress. By the time we were done with the appetizer, she still didn't come by. When she finally rushed in, she was seating another table and started taking orders from other tables. When she finally came to us we placed out order. It took almost 30 minutes for my steak and lobster to come. I sweat to grill a steak it's like 1 minute, and I got it medium rare. I am unsure on why it took so long. She was really nice and the food was good so I tipped her, but I'm sure I won't be returning to this one unless someone else plans it. Like I said earlier, go to the other if you want a better experience, wasted 2 hours of my life for lunch. I wouldn't recommend this specific restaurant. If you have a gift card to want to go to Ruby Tuesdays, I suggest you try their other location at Ala Moana. Maybe if im forced to go here again, my review will change. We shall see what the future holds.
(1)Colleen O.
I love the convenience of it's location...they are open for breakfast which is my normal visit. Today a sweet dear friend of mine who is leaving the islands in July called to have lunch so here we are! The food is good...casual, friendly atmosphere but the service is a bit on the slow side. Granted it does get busy but most of the servers don't assist their coworkers with their tables...it should be team work...
(3)Quijana B.
2.5 stars, rounded down. The good news--they will let you add the salad bar onto an appetizer order. No need to overpay for one of the entrees just to get a discount on the salad bar. The bad news--this still leaves you eating at Ruby Tuesday. I have a friend who is partial to chain restaurants. Since it is easier for me to please her tastes than to ask her to please mine, I spend more time (and money) at such restaurants. It's ok. Takes me out of my comfort zone, which is always a good thing. I met my friend for lunch at Ruby Tuesday last week. I had not been there for over a year, and it was good to remind myself that it was not horrible. It just wasn't worth visiting often. We sat on the lanai, far enough from the road that we did not have to hear the traffic or smell the exhaust, but not close enough to the door to catch the eye of the server when we needed him. While waiting for him to remember that we existed, we watched birds land on the never cleared tables and eat the leftovers. See--lunchtime entertainment! Fun times, to be sure. The birds were a good distraction from our actual table, which was rickety enough that we positioned our water glasses at one end to help balance the plates at the other. The food was not awful. The salad bar was well stocked and fresh, and was the star of the show. The restaurant went up a (very small) notch for having forks, knives, and chopsticks available next to the croutons. I ordered a crab cake as well, and ate it all, so there's that... This is the perfect place for when there are few options.
(2)Jay C.
Ruby Tuesday has always been on the expensive side but I think it has gotten worse. I ordered one of the flat bread dishes and it was 12 buck. All that it was, was a cracker with a little chicken some greens avocado. It was not very good. I was going to get a chicken dish but it was 19 dollars a steak was 22 to 26 dollars. The atmosphere is good many tv's My opinion is to expensive.
(2)Charlotte I.
just went today. got sat down. waited 20 mins. didnt get any service. no water. no drinks. not even a greeting from our server. just left. told front desk. never gonna go again. thanks for the great fathers day start.
(1)R G.
Not good. We tried it twice. The first time the food was cold and the veggies were spoiled. We gave them a second shot since we were in the neighborhood and again... spoiled vegetables... on my plate and on the kids plate! REALLY!?! And the booth was not properly cleaned :( I contacted Ruby Tuesday with photos of the food and letting them know quality control was lacking, it's been a month without a response. Hopefully they've addressed the issues but I don't think we'll be going again. Yuck.
(1)Maile L.
So the staff here is what makes me like this location better than the rest. Is it wrong of me to come just for the garden bar? Not to mention the wait isn't as long as the other places.
(4)Ed L.
Watching Sunday morning football here at Ruby Tuesday @ the Moanalua Shopping Center on 12/30/2012 with friends and having breakfast instead of running and logging miles was a new experience for me. It was a nice change of pace for me, since I didn't get up early enough to log the miles, but I eventually did in the evening. Ruby Tuesday is located near the back of the complex, so you'd have to walk a bit to get to the restaurant. Across the Jack in the Box and around the corner from the Starbucks, Ruby Tuesdays is a pretty good place to relax and eat. My friends and I got there about 15 minutes after kick off, but got prime seats to watch the NFL games on 3 screens. We probably spent a good 3 1/2 hours focusing on the Carolina - New Orleans game that morning, but we were also discussing playoff implications for Green Bay. It was a hoot and a half! The ambiance was conducive to football for sure and the conversations were epic to be certain. I eventually got the steak and eggs. Not to be rude, but the steak came out rather small. It was like as big as a sausage patty. I expected bigger, but what can you do. Big City Diner makes it bigger, but I guess a breakfast steak is supposed to be small? I don't know. The service was good and my friends ordered beer at 10am in the morning. How's that for awesomeness?! I knew I was going to log some miles later in the day, so I would save the booze for later on. Overall, this experience at the Ruby Tuesday here at the Moanalua Shopping Center was good, but not great. Food was good, but a bit pricey for what was put in front of me. Best bet is to not do the steak and eggs and get something better.Lesson learned. I would recommend this place for good times, good food, and plenty of liquor on tap. I had been here once before, but it was for lunch and a year ago. That experience was good as well. Good service back then too. Well worth the trip, both times. Support local! B-
(3)ashley e.
The worst Ruby Tuesday ive been to! Which totally sucks because we love Ruby Tuesday and its walking distance from the house! Food was mediocre, prices were high, service sucked, and the garden bar ( my favorite part) was TERRIBLE! Scarce& over priced! $7 to add it on! Rediculous!!That paired with a blah burger and a server that was miserable made me swear off this Rubys!
(1)Jaime A.
This place is good, ordered the Rib Eye and the steak was excellent! The service was outstanding. Definitely coming back. Good place.
(5)Jack W.
Came here it's been a while, and got the Ruby Nachos. Like warm, small portions. Table was dirty, staff slow and unknowledgeable of food menu. Food was also really Oily. The credit card machine broke no big deal, but annoying none the less last time income here.
(1)Jason N.
It's a Ruby Tuesday, the same place your grandmother loves to eat after church when you go visit. Nothing special but not the first choice of places to eat in Hawaii but hey what can you do when you're hanging out with old people.
(3)Matthew S.
Great salad bar. If you're getting only an entree, you will be left hungry, with a dent in your wallet and disappointed. I literally went across the street to Panda Express for more food after.
(3)Leia B.
My husband and I ended up here for last minute dinner plans. We tend to find that our experience is different with every location. This one gets a 2/5 mostly because of cleanliness and service. This place isn't the CLEANEST of them all, and watching the hostess clean off the table with the dirtiest rag I have ever seen kinda made me sick. Also, our seats were full of crumbs. The hostess who greeted us at the door looked like she hated her life and probably us, as well. The first server who sat us also looked like she couldn't wait to get out of there, handed us our menus and said she would be back. Moments later, another server comes and tells us that she will be taking over. The second server was very friendly and helpful when asked questions about the menu. A little slow and not as attentive, but she did look busy. So, we forgive her. What we ordered: Southwestern Spring Rolls: The rolls themselves were delicious and came to us very hot! But, we like that. The ranch sauce, on the other hand, was OK. The texture reminded me of mucous. I will probably try to get it with another sauce next time. Triple Prime Cheddar Burger: This was full of grease, but tasty. A little smaller than we expected. Husband ordered a side of sweet potato fries that were very delicious ($1 extra). Honestly, he probably won't order this burger again. Kalua Pork Nachos: Perfect portion for one person. I loooove nachos, and these have been added to my favorites. The pork was very well seasoned, the chips were very crunchy. The cheese was delicious and they weren't shy with the jalapenos either. All in all, not our favorite place. But will probably be back to fulfill my constant nacho cravings.
(2)Melissa J.
We had a huge party because my niece just graduated from Moanalua. Our server, Jessica, was the best! I had my kids, a 1 year old and a 2 year old, and she would know exactly what I needed before I even asked. Eating out with my kids isn't easy, but she made it easier for me! Thanks Jessica!
(5)Sergio L.
Always friendly and fast. good drink specials. Can get crowded on weekends.
(3)Noel B.
I came here once with my cousins and thought it was alright. This last weekend, I went here and was utterly disappointed. My fiancee and I went because we were hungry and were debating over KFC. First off, the waitress served us well and brought our food immediately. As for the food, we ordered the guacamole appetizer and chicken guacamole bacon sandwich. Both were completely bland. Flavorless and all. I think that a fast food restaurant can easily top this place. As other yelpers have indicated, this place maintains its revenue with its proximity to the military bases and many happy hours, which means cheaper taxi rides and drinks.
(1)Dave K.
Ruby Tuesday is often busy at nights when i pass by. I have no idea why. Perhaps location and the lack of nearby competition keep this place going. Though not a terrible place, it is OVERPRICED unless you buy a burger and the food is simply average in my opinion. With that said i can say they play the games and have the fights and I have never had a problem with a server there. Its worth a one time, you may like it. Good luck justifying the taste/price ratio though.
(1)Misty P.
I came here for a quick lunch with friends. They ordered simple burgers. I wasn't feeling so hungry so I had the white bean chili. The waitress was cold and a bitch. We waited and waited for our food -especially mine since it's only chili which usually is prepared already in a pot. Just scoop and plop in the bowl right? It took 30 minutes for our food to come out and then the chili is cold! Like really cold. Very unappetizing and boring food. If you walk in now the carpet inside smells and it appears old already, despite it being a semi-new restaurant. I also came here once on the job. I won't say what I do, but we walked through the kitchen to find the manager whose office is in the back of the kitchen. After doing that I ain't eating here again. The kitchen floor was slippery with wetness and old spilt food. Food all over the floor that it smelt rotten - sort of like a pig farm. Nasty...All that around while plates of orders are waiting. Cooks are teenage kids or young guys in their twenties fooling around in the kitchen. Park here and play Russian Roulette on getting your car broken into as well! WIN!
(1)Christine K.
Usually like Ruby Tuesday, but the staff could make some improvements. A lady picking up dirty dishes from tables put other people's dirty plates on my table while I was eating. Totally grossed out.
(3)Sweetie P.
I'm giving one star for the bacon cheese burger and one for the fries that came with it. Both were very good and tasty. However, when the waiter presented the Crab Cake appetizer to us and I asked, "only 1 crab cake?" & he smiled and said, "yes", I was in disbelief. 1 normal sized crab cake for $14.69 is outrageous and even worse, it was overcooked, burnt - way too dark brown-black on the top and bottom. We also ordered the nachos b/c the menu states "fresh tortilla chips" but they were definitely NOT freshly made/cooked tortilla chips. They were fresh out of a bag! Maybe Ruby Tuesday doesn't know but anyone who knows food knows that freshly made tortilla chips won't go soggy in 5 min under toppings for nachos.
(2)Nicholas B.
The Burger I ordered was undercooked the service was slow and I think I saw all four seasons pass before we received our dessert but on the plus side the waiter was nice.
(2)Jake V.
Brought my brother here while on leave from Afghanistan. Service was not to bad they came around often enough to see what we needed. The food on the other hand wasn't up to par in my opinion. Ordered the Cajun pasta and asked for it to be spicy and add shrimp to it. Wow what a disappointment, the shrimp really did. One on the side on a different plate, the pasta was over cooked and very soft, pasta should be aldente! As to the spicy, not even! What happened to Gettin what you want? Now the salad bar, found some wilted lettuce and spinach on the salad bar. I mean, an establishment so reputable could be failing so miserably! Not going to moanalua ruby Tuesday any more.
(1)Sarah K.
Ruby Tuesday's is a chain. So, don't expect anything to blow you away. They aim to please large masses. Here's the breakdown of this particular establishment: Service: Been there three times. Service is a little above slow with the waiter and waitress visibly hurrying around every time but only getting to us at a sub-par rate. I would guess they are under-staffed. Food: I have been pretty pleased. Fresh food, nothing under or over-cooked. Price: Well, it's Hawaii. In Alabama and Florida, the salad bar comes for free with your entree. Here, it is an extra 6.95, regardless. The entree prices are all near the 20's. What stands out: They have an awesome lanai for outdoor seating and their brunch menu on Saturday and Sunday is pretty awesome. The Steak and Eggs is awesome! They also have Country Music Night and all the NFL games. The bottom line: Go here if you want a place with a variety of food that is easy to please your party of people. You will get stable service and good food any day of the week, but I would go here for brunch or lunch.
(4)Dustin M.
Has big signs stateing serving breakfast daily but don't open till 1100am Monday thru Friday. Seems like a little bit of misleading going on but good for the other businesses around there
(2)Rose P.
Good food and atmosphere for get togethers.
(3)Sharee M.
Food is tastey but everything is waayyyy overpriced IMO. If they dropped their prices or had better specials, I would go back. But as it is we just can't see spending so much cash for the type of restaurant it is. Also, I ordered steamed broccoli and it came out like mush. If you're going to charge an arm and a leg, you have to have better quality control on your food.
(3)Amber P.
Terrible service! We went on Thursday nite and waited 35 minutes for a table (seems reasonable), we waited 15 minutes for our first contact of a server to order drinks and our order, took 10 minutes to get our water and draft beers (which was warm), another 20 minutes to get our burgers and then when we got our order two things were forgotten. We asked again and never got it in the end. They cleared half of our empty plates and left the other half another 45 minutes until we left. Of the last 45 minutes, 25 of them was waiting to pay. This place is ridiculous! I would be more understanding if it was busy, but it was half empty.
(1)Roger G.
My sons love the grill cheese, and I was a huge fan of the New Orleans Seafood! Service was great, small miscommunication with order but was corrected by everyone right away! Only reason I give it four stars is the place is noisy, depends on when you come I guess.
(4)Cassandra P.
Great place!
(4)JazminAriel N.
Went in about 1pm and was seated right away, party of 2. That was about the only good thing about our visit here. Our waitress had no idea about the menu and the different dishes that we popular. We had many questions about the menu, and she had to constantly refer back to another waitress to give us the correct answers. I ordered the spicy fish tacos and it came with the create your own salad bar. Both the salad bar and my tacos were a disappointment. First of all the salad bar looked like the ingredients were not only past due, but all of the product must have been sitting out for the entire day. Everything was wilted and dry. The dressings had that film on top and everything look unappetizing. We waited almost 25 for our orders to come. I only received 2 very small tacos. Although the fish was hot and cooked correctly, my taco was over flowing with too much lettuce and cheese. That was my meal. Just the tacos. No other chips or sides to accompany it. My boyfriends meal of half rack of ribs and shrimp was also a disappointment. The shrimp was not fresh seeing as it was those tiny pink variety that you find in prepackaged Asian noodles. The ribs were also a let down, they were dry and clearly over cooked. This visit may have been my last. The prices are completely over priced and the food is not worth eating.
(1)Larry B.
This place is definitely sub par. I give it two stars only because the server was pretty prompt with taking food and drink orders. The food needs some work. Ordered shrimp and it came out with other miscellaneous fryer crud on my plate... such as big burnt fryer chunks.... fry pieces... etc. This is just a simple fix of not putting the crap on the plate yet they don't seem to care enough in regards to how the food is presented and tastes.
(2)Matthew A.
Burgers are dressed well here and are very tasty! They also have a salad bar on the side. Came in at a busy lunch hour. Looks like they do well here in Salt Lake, near Pearl Harbor.
(4)Eric M.
I've always been a fan of the salad bar but only on my last trip did I notice $5 Long Island Tea. Tasted good if a bit weak - but what do you expect for $5? The salad bar was still great. The chicken quesadilla shrank but heck, it was too big before anyway. Now I don't have to take a couple of pieces home when I fill up on salad, as I usually do when I eat here.
(4)Anthony R.
Always good for a couple beers and a quick bite. Friendly service and good wait staff, defiantly my corner bar for Salt Lake!
(4)Shyenne S.
The service was super slow tonight! The waitress kept saying it would be out soon a few times. For spending $89 for three people they could've did better than that! The baked potato was under cooked but the steak and lobster Mac and cheese was good!
(2)Michael M.
Need a quick steak and seefood fix? Ruby Tuesday hits the spot. Affordable sit down restaurant with a good atmosphere. I can tell this location gets good traffic because the servers are efficient and pleasant. I look forward to my next visit.
(3)Claire T.
Y365C R2 #008/365 This was my 2nd time at this location with my husband & 2 kids & both seemed to be good experiences. All I have to say is if your feeling salad this is the bar this is the place to be. The salad never fails here & was wanting me some salad & since we were in the area this was the place to go. Both my husband & I had steaks, I tried the new Mushroom NY Steak & it was much better than what my husband had. I always order the mash potatoes & zucchini for my sides, always happy with my sides. The kiddies had mac n' cheese ;) The service was great our waitress, ugh I wish I remembered her name cause she was so on it, the last waitress we had was pretty good too we sat outside the last time & this time dining inside was nice too. Overall, I don't have any major complaints, my family & I will be back if we are in the area or feeling the SALAD BAR.
(4)Steve D.
First time at a Ruby's so I'll keep this simple. Our waitress was great, the beer cold and but the food pretty much tasteless. Had the coconut shrimp appetizer which was pretty dry, more worst was told it was half price @ happy hour. The crab cake thing I ate was well....pretty bland. My dad enjoyed his cheese burger so one star for that and one for the service.
(2)Jack W.
Service sucked tonite and the food was subpar including the salad bar, which I had to tell them to refill cause it was out of lettuce and salad dressing. Now she taking 5 minutes to bring the bill back.
(2)Melissa-Nicole F.
I will not visit this Ruby Tuesday again. I had horrible service. The wait was very long but that was the least of our problems.. The person I was eating with had her veggies burned. When we told the waitress she said that there was nothing wrong with them, but that was just how they cooked them. She had an attitude and it was obvious. Then they gave us another batch that was perfectly cooked. It seemed like she was making excuses at first and didn't wanna bring them back. I got a steak and they took so long to give me my steak sauce that my steak was getting cold. When the manager came around he just said he'd get it. Why does it take 2 people to get steak sauce? My breaded shrimp was still raw on the inside too. When our waitress finally came around, we told her all our issues again and she acted so fake nice that it was almost sarcastic. By that time we were so annoyed we asked to get our checks. When we said we were not satisfied with the service and food, they gave us 15% off. GREEAT. Horrible servers and horrible management. NEVER AGAIN.
(1)Rizelle Aira L.
Their baby back ribs are really good. But a little bit dry. I was hoping it would be smothered in honey chipotle sauce. Their ice tea is super sweet! But a little lemon will do the trick. The mozzarella sticks are the bomb though. Before I use to order pastas, but they're ok. The best dish in Ruby's is probably the ribs. And our waiter West is very friendly (:
(3)Jeremy G.
I used to eat here a lot, but the last 6 months or so the quality has really slid down-hill. It seems like there has been a change in management or that food costs must have gone up (or they are paying for lower quality food from their purveyors for some reason to cut costs). The Ruby's over in Ala Moana Shopping center does a much better job. They keep things well stocked at the salad bar, and it's never quite as crowded full of people either. Also I don't get the same feeling that they are cutting corners now. It's the little things, regular cheddar cheese being replaced by craft shingles in certain items. The hamburger meat seems like it's under seasoned or not fresh...the plates at the Salad bar have gotten smaller. The fountain drinks are starting to taste like they came out of an older hose or something. ...it's like the yellowing of old dentures...
(2)Veronica L.
I am always a fan of Ruby Tuesday, just not of their prices. The mainland prices were steep enough and understandably, Hawaii is a bit worse. Thankfully, if you've eaten at one Ruby's, you've eaten at them all! I have eaten here twice and the most recent time my friend and I chose to sit at the bar because we came during the week at lunch time. This particular restaurant is located right outside two military bases so there were many military service personnel there that day. The bartender was very friendly and accommodating. She was apparently used to serving restaurant patrons at the bar and served us very well. She was attentive and speedy. The food was good as always but the service took the cake on this visit :)
(3)K V.
They got two stars for one reason: our waitress. She was nice, prompt, and did her job very well. The food? No. Not at all. It's 5pm, the start of the dinner rush. There's no excuse for old, cold fries at a restaurant that prides itself on their burgers. Not only that, the burgers had no seasoning at all. None. The salad bar was the only other bright spot here. It was clean and fresh. I'd avoid coming here. Go to the gas station. You'll get better food.
(2)Shane S.
Great place to be for Monday Night Football...Wife and I had Ribs that just fell off the bone...service is usually hit or miss for consistency, but the food usually is on the mark. Convenient location in the Moanalua SC with plenty of Free parking. Can get crowded during dinner time, but for the most part, your wait is usually at a minimum.
(3)Heidi K.
What a train wreck. I finally jumped off. Look Ruby's. I know you're on an island and everything is more expensive, but for your quality and ESPECIALLY your service (Which you should be stepping up to make people justify spending 13 bucks at lunch time for a SALAD bar), you are just not worth it. Just give it up. The first time we went in, the server was really nice, the salad bar was fresh. Expensive, but we can do it for exceptional service. Second time, we got seated and never saw a waiter/waitress. The manager walked past us multiple times. I left them a little note stating that No Service causes customers to leave. I'm not even going to try it again, I have a bad taste in my mouth.
(2)Tiffany Y.
I am usually a fan of Ruby Tuesday especially because I love their double chocolate cake...mmmmmmm However, I've been to this location several times for business lunches. So far, I haven't been disappointed. The waiter is helpful and friendly. The food arrives promptly and the refills of soda are given without being asked. The atmosphere is casual and not overly loud despite the fact that a TV is playing in the background. One of the pluses for this location is that there is a covered area outside for big groups. If you work near the Moanalua Shopping Center and wondering where to go to for lunch especially if it is a business lunch consisting of a fairly large group, call ahead to this location and they'll accomodate you.
(4)Teresa M.
Service sucks! It took too long for the food to come out! Give me a freaking break - 25 minutes to make a well done burger? Unheard of! Then the waitress spilled the tea while pouring it & just walked away. Food sucks, service sucks! Go eat at Big City Diners.
(1)Eddie Y.
The food at Ruby Tues is also what you expect. Not great but consistently good. Like today it's the kind of place you visit when you are running around the area, in our case picking up 4th of July sale furniture. This not so much a review of the place...just a report on a very bizarre customer experience. Here's the run down: 1. We went in, got seated in a nice booth seat right by the hostess stand. 2. Waitress came a few minutes later and we made our way to the salad bar. 3. Now it gets wired ...they gave away our seats as soon as we stood up to go get salad...how's that!? The hostess and the waitresses standing around said " oh well we didn't see any hand bags or belongs so we thought it was empty. Problem with that is that is that she was the one who seated us 5 minutes before....what a joke. 4. The remedy was " oh we can find you other spot" ...in the bar and the service was horrible..probably because the waitress didn't know we moved! Bottom line it was very unprofessional behavior to say the very least. Avoid! The manager Thomas was very professional and took my call to him well, theses people need training not only in their procedures and service, but also Ettiquite. Probably never going back!
(1)Sajili B.
The only, only, only reason why I was here was to celebrate the going-away of a co-worker. We had multiple factions spread out so it should have been easier. It's near the NEX and it's frequented by military. That's the only reason why I think this place keeps pumping. I don't want to go on chain-bashing so I won't bother with the food, which was okay. It's just the service. I'm not super upset, I'm just very displeased with the time, accuracy, and professionalism. I'll leave it at that.
(1)Jeff W.
The food was just ok. I had the seafood New Orleans and expected more than was delivered. First off I really wanted a baked potato with my meal, which they didn't have. What I did get with the entree was fried zucchini and sweet potato fries. The sides were ok, slightly above average I'd say. The fish in the seafood New Orleans though tender was overdone and the shrimp and sauce served with it was kind of bland. Again, not horrible but I wanted more of a flavor explosion rather than an underwhelming dud on my taste buds. Oh well, it was on the way back to the room so we gave it a shot.
(3)Jenna V.
One star? Why, you ask? Because I couldn't give them ZERO stars. This review is based solely on my dining experience on Saturday, May 19th, 2012 during the lunch hour (approx. 12:40 p.m. - 2:00 p.m.) and it is only for this particular location. First of all our party including 6 (4 adults, 2 kids), of which 2 adults were meeting us there. When we first walked in the two ladies at the hostess podium just looked at us and finally greeted us about a couple minutes later. When they asked for the total in the party and I said 6, they questioned us when they noticed there were only 4 of us. Who does that? Well, they seated us and said that our server would be with us momentarily and in their case I guess they meant 10 minutes. Mind you, it was NOT busy at all and they seemed pretty sufficiently staffed. Finally, our waitress, Pua, made it over to our table and took our drink orders very hastily as if it would be a huge inconvenience to her. Again, we were questioned why we were taking up a 6 seater table when there were only 4 of us. When I clarified that two more people were meeting us, she gave a funny look. I had also placed an order off the children's menu for my younger son. When she brought our drinks over, I asked to put in an oder of the Spinach & Artichoke dip. From then on out it was like I was on a TV show and they were pulling a huge prank on me because no restaurant can be that horrible on accident. When the appetizer came the dip was cold, and I'm not talking room temperature cold. I'm talking like it was sitting in the fridge for a bit and they didn't nuke it long enough. The chips that came with the dip looked like they were from the bottom of the barrel and as hard as it is to eat dip with chips, try doing it with crumbs. I kindly asked her if she could have the dip heated up and she questioned me why. Really? Ummm, maybe because it's cold. Isn't that the only reason why people heat things up. The other 2 in our party had shown up somewhere in the mix and we were finally ready order our entrees. After she took our orders, she left the table, with the dip still on it. Someone does not know how to multitask. I took the dip to the kitchen and even then the workers looked like they had no idea what it mean to HEAT something up. After 40 minutes of waiting for our entrees, my mother asked what the status of our food was and the waitress said it should be out soon. 5 minutes later we all received our entrees (4 Classic Half Rack Ribs and 1 Rib Eye Medium Rare). ALL COLD, Ribs were not cooked thoroughly and not falling of the bone as promised. The broccoli was th-is far from being raw and had absolutely no flavor. I even got a cold raw stump on my plate. My mom asked the waitress to have the kitchen re-cook the broccoli and heat up all our plates. OMG, did that piss the waitress off. The entire time we felt like a huge inconvenience to the server and the restaurant. That was it, I asked for the manager...BIG MISTAKE. Instead of apologizing for the quality (lack there of) of the food and service, she fed us some BS and made excuses for her staff, with the most evil look on her face. No "sorry", no "let me make this right". All she did was take the food away with the most unprofessional attitude and groans. Ask me if I saw our server after that....NOPE! All I can say is I will never eat here again and if you have any standards for yourself when you dine out, you should not either. Ruby Tuesdays Ala Moana should be your destination, not Moanalua.
(1)Caryn W.
This is my first-ever 1-star rating! IMO, I feel that it takes a lot to upset me when it comes to food. I'm normally very patient and don't mind waiting for food, but my experience tonight really irritated me. We had 5 people in our party, so I assumed they would give us a long booth or something, but instead, they squeezed us into a four-person table and put a chair out in the walkway. I thought that they were going to pull the panel on the table so I'd be out of the walkway, but the waiters didn't do anything and they looked at me like I was the one doing something wrong by waiting for them. I ended up sitting in the walkway and getting bumped by a few people walking back and forth to the salad bar. Now, by the time the waitress came around to take our order, we already knew what we wanted because we had been waiting for about 10 minutes. I ended up getting a turkey minis combo with salad bar. Thank goodness for that salad bar because I got to eat a little while we waited for our real food. We ended up waiting for nearly 40 minutes for our food to come out. Three of us had ordered minis, one had ordered a burger, and one had a chicken tenders meal. I didn't think that our food would have taken 40 minutes to make. The fries were lukewarm at best and my burgers were dry. To top things off, the table next to us (who came AFTER us) got their food before us AND our waitress was flirting with the four guys behind us, which distracted her from going back and forth from the kitchen. Never ever going back there again!
(1)George G.
Went here a while ago, my spidey senses was going off once I entered the place. Had that musty smell like they haven't cleaned the carpet since they opened this place years ago. Then the table smelled like old mop water, the rag they used to wipe the table must have been nasty. Moved tables because it was hurting my nose. After waiting 10 mins at the table for a waiter/waitress (that was strike 3) we walked out. This place is in a great location, has the typical Ruby T decor, but the service and cleaniness needs MAJOR improvements!!!
(1)Wendell D.
Went for dinner last night and had a great slab of Memphis Dry Rub Ribs. Plenty fro $23.99. Might as well...half slab is $16.99. Wife was looking forward to having their Chicken pot Pie but it was removed from their menu. She had the Chicken Quesadilla with the Salad Bar and enjoyed her food. Service was pretty good and the server was very attentive. Ordered the Double Chocolate Cake and enjoyed it a lot.
(3)G Y.
service was real slow. overpriced for such small portions. wife's appetizer was like $13 for teeny tiny quesadillas! messed up my burger order and fries portion was comparable to McD size small. fo real they gave me as much fries as my son's kids meal!
(2)Bernard N.
I'm here for lunch a couple of times a month. . and I never venture. My usual order is the Mini Burger/Salad Bar lunch combo. Mini burgers are great, but the all-you-can-eat salad bar is what keeps me coming back! The salad bar is a meal by itself and you can make it as healthy or non-healthy as you like. Wide variety of greens, vegetables, and toppings including edamame, chick peas, pasta salad, and fresh pineapple. However, the "must have" is the dark rye croutons that are soft and flavor-full! I'm here for lunch and service has always been good. Free refills on drinks too. See you soon Ruby Tuesday!
(4)Billy W.
We came here on a Friday night for dinner because it was the only fancy place nearby after finding out Sam Snead's was full due to hosting a large party. We were seated in the outdoor area which wasn't bad. The first bad sign appeared and I knew it wasn't going to be a good meal. Our waitress didn't come to greet us until 10 minutes later. She appeared and asked what we wanted to drink. 10 minutes later, she came back with 7 waters, there were 9 of us. We ordered our food and I also ordered a peach iced tea. Another 10 (or 15?) minutes, she reappeared with 1 more water. Still missing 1... No iced tea in sight either. Our food took a while to arrive. Not to mention, it was missing 1 again! We ordered 8 entrees because a few wanted to share. One of us ordered the burgers. The menu said it came with onion rings but there are none on the plate. I ordered the pesto mahi mahi and it was simply flavorless asides from the oil. I can't even taste any pesto. It came with 2 sides. I was adventurous and got their new spaghetti squash and french fries. It's basically a squash cut up in strands like spaghetti. There was a weird squash taste to it but otherwise, it was flavorless. It seemed like they didn't even cook it. I had to remind the waitress about my iced tea and she finally brought it out. We did receive a random plate of steak which no one ordered, must've been from another table. When we were only halfway through eating, the waitress asked if we wanted dessert. We said no, slightly annoyed. 5 minutes later, she came back with the check and offered to clear some plates/get some boxes except we weren't finished eating! At this point, she seemed to pass by us a lot compared to before when we were expecting our drinks/food. We paid and she instantly appeared to grab the check, clear our plates and instantly returned in less than 5 minutes! Then we proceeded to sit around and talk story. She even came by 5 minutes later to pick up her tip! Pros: The baby back ribs were very flavorful and tender. The peach iced tea was very good, albeit a little too sweet. It had a large amount of actual peach bits at the bottom! The fries were fried pretty good as well. Cons: Poor service. The waitress was really indifferent, it felt like she didn't want to be there. The food was mediocre. Their pasta looked bland, it's better going to an Italian restaurant if you want to eat pasta. It's a bit overpriced for this level of food, you can find better for cheaper elsewhere.
(1)Aiko A.
I've gone to Ruby Tuesday many times and I've always skipped over the salad bar, but today was different. Granted, it's not as good as the one over at Buzz's, but it was unexpectedly better than expected. Four different choices of salad mix, lots of toppers including blue cheese, shredded cheddar cheese, dried cranberries, boiled eggs, shredded beets, sunflower seeds, tomatoes, red onions, shredded carrots, etc. plus a variety of dressings. The food is usually good. I love the sweet potato fries and onion rings. The service is usually good too. Except for today. I don't know if the waitress was new, but she took forever to come to the table and wold forget to bring things we asked for. Overall, it's a good standby, but nothing outstanding.
(3)Asahi S.
OK. WORST service EVER! Not one single person inside this place cares about service AT ALL. My waitress was some older filipino woman who SPOKE one word and that was "Yes"...not "Yes how can I help you" or "Yes, is everything ok"...you get my drift. It wasn't that she couldn't speak English...she was just a rotten mean old bitch. My hamburger took 30 min to come out and was cold. She even had the nerve to talk CRAP about me to another employee because my wife ate my salad. Ok...my wife is pregnant and not feeling good. She came in there with me because she didn't want me to eat alone. So...one cold hamburger and salad costed me $21.50, she got a $2 tip and I wrote on the check that the service was bad. She laughed it off. NEVER WILL EAT HERE AGAIN!
(1)Larry P.
We were promptly seated upon entering the establishment. We were seated at a two-person booth, it was cozy. Except for the my seat, which must have been previously damaged because I felt like I was sitting on a seat on the bus; not the most comfortable. I ordered the Petite Sirloin with Fresh Grilled Zucchini and Creamy Mashed Cauliflower off their Fit & Trim menu section. I ordered my Petite Sirloin rare and was not disappointed at all. I found my rare Petite Sirloin to be both tender and flavorful. I often find a lean cut of steak, tough to chew and void of flavor; this however was not the case with the Petite Sirloin that was served to me. The Fresh Grilled Zucchini was perfectly seasoned and grilled just right. The portion size for the Creamy Mashed Cauliflower was a little more than I was expecting; value added. They tasted well, though I thought they could have been puréed a little more. Our Server, Davis was warm, friendly and proficient. Though we didn't spend much time there, as we had a few more stops to make before heading back home. Our experience with Davis was extremely positive and we would not hesitate to be seated in his section again, given the opportunity. I give Ruby Tuesdays in Moanalua a 4 out of 5 stars rating. It may sound petty but I still can't get over the awkward feeling of the booth I was sat in. If not for the seated that felt like it had trapped my okole, I would have given them 5 stars. None the less, I would highly recommend the Ruby Tuesdays in Moanalua.
(4)Becky M.
For a chain restaurant, we were satisfied. I'm giving this 3 out of 5 stars due to the fact that our service wasnt great and i think its a little overpriced. We stopped in here yesterday on a whim and got the spinach and artichoke dip to start. It was good! For our late lunch we both had chicken sandwiches and they were good as well. Our server seemed to be busy and we had multiple people coming to get us different things such as napkins, extra plates, and to refill our drink so i didnt really like that. I would rather one person take care of me and one person seat me rather than 5. It makes me wonder who actually deserves the tip we left but overall the food was hott and good and i cant complain other than that. I love the outside seating and convenient location to where we live so we may be back for lunch one day.
(3)Kawika K.
Horrible food. Ordered the chips and salsa with guacamole for &12.50 and it was canned processed salsa. The chips were ok and guacamole was fresh. My wife ordered fish tacos and it was 2 star at best. I ordered ship pasta for $20 and it was a horrible value. Small pieces of shrimp and I ended up eating it cold because this pasta dish for $20 does not come with bread. I had to order plan white bread toasted and buttered for another $1.50. Horrible. Just horrible. Daughter had an over priced fried shirmp and fries. This place was way over priced and the food was way below average. We had a great server. Nice guy with a smile and very courteous. Cool memorabilia on the walls but wished they worked more on their non-burger foods. I hope the burgers are good. I will never know because I won't return on my dime since I dropped $72 (the $12 tip included, it wasn't our servers fault about the over priced below average quality food). I would only return if the company paid or someone gave me a gift card. Lol.
(1)Jody S.
I've been to several Ruby Tuesday restaurants on the island and I always go for the all-you-can-eat salad bar. The salad bar is packed with a nice array of items to select from, including the usual suspects of greens and veggies, but also incorporates nice toppings such as soybeans and garbanzo beans as well some yummy sides as pasta salad, cottage cheese and potato salad. What makes the salad bar off-the-chains however is the dark rye croutons which are soft and onolicious! Delish!! One of my pet peeves with Ruby Tuesday however has been the fact that I've ALWAYS wanted to add a mini veggie burger to my meal but unfortunately they only have mini hamburgers or mini turkey burgers, both items NOT on my cuisine list. But this cool waiter at the Valkenburg location shared a little secret with me--they do mini crabcake burgers--yum! So I ordered them with my salad bar meal and it was perfect! Yay Ruby Tuesdays--I am even more of a FAN now!!
(4)S S.
I GOTTA BE HONEST! I go to this Ruby Tuesday because they have the coolest bartender/bartentress name Gail! She is attentive, polite, funny, nice, and if you don't know what you want she can give you great personal selections. She picked out this dessert for me last time I went, and it was DELICIOUS!!! I can totally trust her taste in food, dessert and drinks! Restaurant itself is very clean also! Manager is really nice and attentive as well. He's a funny guy! Ps: Hostess/Host needs to be trainer better I think. They're not too friendly sometimes.
(5)Val B.
The food and service is *almost* great here with the exception of my last visit. The waiter did not connect, did not even bother to look at me or my friend. He kept looking outside and just slid or threw our menus, utensils, doggie bills, and tabs at us. That is POOR service and this is what makes me not want to return to this place. I understand it's a busy location, but one does not have to be that rude and it was reflected in the tip. With each rude incident, a dollar plus was taken away resulting in no tip from my tab for him.
(1)Michael C.
For whatever reason, the first thing that always comes to mind when I think of Ruby Tuesday is: Salad Bar. Correction: All you can eat Salad Bar. I guess the salad bar shouldn't be the main focus or what a restaurant is widely known for, but well there's not much else to dissociate Ruby Tuesday from other establishments, say Chili's for example. But at least Ruby Tuesday's knows what sets them apart from the rest as the salad bar is frequently mentioned in the menu from combo's to additions to an entree, to even your own server suggesting it. But let's move on shall we: This location of Ruby Tuesday's is located at the Moanalua Shopping Center, with indoor and outdoor seating available. During this visit for dinner, we opted to sit indoors. I thought there was going to be a long wait as there seemed to be many people congregating at the check-in podium. Turns out the host was just trying to get organized and we didn't wait long for a table at all. We were given 4 different menus to peruse: The regular menu with the appetizers and food entrees, the "local" menu with their twist on local favorites, the seafood escapes (the name is something like that), and the dessert and beverage menu. Well not being interested in either seafood or local flairs, I open up my regular menu and decide to order the Ruby minis combo, which is 2 mini burgers with fries paired with the all you can eat salad bar. My friend ordered the chicken pot pie combo, also with the salad bar. Now there's nothing really special about the salad bar, but at least things are kept neat, organized, and fresh. While I was standing in line during my first trip, one of the staff was carefully refilling vegetables and extras such as cheese and bacon bits. There are croutons placed at the end of the salad bar as a last topping fyi. As we finished our salads, our food arrived steaming hot. My friend and I were both satisfied with our food, while he noticed the sauce for his chicken pot pie didn't seem as "heavy" as the last time he had ordered this dish, which he deemed a possible attempt at a more "healthy" recipe. SERVICE: I thought the service was quite decent. The server was very polite and patient, and made sure to check up on us throughout our meal. The server and manager both stopped by with refills for our soda during our visit, which I appreciated very much. One teeny tiny slightly negative COMMENT: Being a ketchup lover, I wish they had ketchup bottles at their tables. The itty bitty stainless steel container of ketchup that came with my food wasn't enough.
(4)Jim M.
I was so excited when Ruby's first opened in Hawaii. I worked in Ruby's #20 and used to hang out in Ruby's #1. Ruby Tuesday's used to have a great lunch and dinner menu PLUS an awesome salad bar. The kitchen and the manager's primary focus was on delivering a quality product. I was always really impressed by this and enjoyed eating there, too. The Ruby's in Hawaii have been a real disappointment. First, the place seems to have mutated in to mostly a gourmet burger place. Second, the quality of the food has really gone down hill. Bread that is stale. Overcooked beef and chicken. The salad bar is often messy and frequently looks a few hours old even during rush hour. The service is nothing special either. The best thing about the Moanalua location is the outdoor seating. The parking is also pretty good at that location. But, the food is not the primary reason to come here.
(2)Eugenia W.
Love getting the gift cards from Costco. $80 for $100 in gift cards plus school discount card makes for a great affordable lunch. Try the BBQ ribs.
(4)Cassie T.
When I think of Ruby Tuesdays I think of a chain restaurant with sup par food. But, I will say that this location has a pretty good salad bar. After a long day of shopping my friend and I decided to stop in for the Salad Bar and Soup. We were immediately greeted and seated. Our friendly waiter came by quickly to take our drink order. My friend turned me on to the Raspberry Tea (but not the one from the fountain). Delicious! This thing is big! There is fruit at the bottom and it's a little on the sweet side. The only downside is that you can't get free refills, oh well I ordered an extra to go! Like I said the Salad Bar was very good and I actually ended up getting one of the salad bar combos that came with two mini cheeseburgers and French fries. I believe the cost was $14.99 or something close to it. Give this location a try!
(3)kristine f.
So I'm not a fan of food chains, more of a mom and pop, hole in the wall kind of gal. But I absolutely do have to say I kind of dig Ruby Tuesday's in the Moanalua Shopping Center. With that said, majority of this review heavily weighs on service rather than the quality or taste of the food. I've been here a few times for a few work lunches. Service is quick and easy. If I go for dinner, we usually sit the bar. I like their turkey burgers there because their topped with avocado and is very juicy and tasty. We tried their buffalo wings the last time we went. They were pretty tasty. I remember there was once a time that I would order their avocado rolls as a meal. Mmmm crispy, gooey goodness. I also love sitting at the bar watching my favorite sports teams (any team playing against the Lakers). Football season gets pretty crowded at the bar, especially since seats are limited. Speaking of the bar, go see Gail G., she's awesome. Sweet as can be and always so attentive.
(3)Orlando D.
Stopped here to try the Pretzel Burger heard good things... Seated fairly quick for a sunday night... Noticed the lighting in the booths is terrible here... Not something I'm used to complaining about but the chandelier is like right in your face and the bulb is bright enough to light the entire restaurant... Small detail but none the less... Good customer service. The pretzel burger was amazing I had it with no pickles... seems like that would clash. Who ever had that million dollar idea deserves an award.Overall great experience would recommend you sit in the bar area or a table for better lighting.
(4)Kathleen G.
I went here with a friend, as this was my first time to eat at Ruby Tuesday.. I love the Asian Dumpling!! If I can, I would just order that... but no, I had the Mini trio as well. They were really good and tasty. the crab one is good although i found it very messy to eat. Service is over the top for me, from our server. she comes by once in a while to check up on us! :) Ambiance, it was okay. i guess because we had the comfy table. I liked my first experience from here... let's see if they're gonna get more stars the next time I update this review. :)
(3)Kumu D K.
Hannah was our bartender and server. She was really on her game. My son and daughter in law - as well as their friend had been visiting from Cali and were on their way back to the Mainland this night. So those three, my other son, my Bf and I were just there as a quick meeting place to finish up the vacation and say our goodbyes - It really is a good place, close to the airport to sit and talk before departing from the island and one another. I am especially writing this review to praise Hannah's work ... she took our orders, checked on us - and when my Bf decided to get some ribs ...(uugghh) she was really nice about it and made sure it was packaged properly for him to take with us. We noticed another guy at the bar eating some chicken strips or fried chicken wings? and Bf made a comment about wanting to try one .. Hannah was quick to "protect" her patron a the bar from my Bf's wanting to take his food ... and told my Bf she'll get him a piece or two from the kitchen ... that was smart ... we know now, that we'd try that again! Kudos to Hannah for helping make a potentially sad evening a little better!
(5)Jude H.
I LOVE the Ruby Tuesday Windward! We had such an awesome time there and it was mostly because of the manager Ronnie. Great service, awesome food and the drinks she made for us were top notch!
(5)Rebecca D.
Food was standard for a chain restaurant, my husbands chicken quesadilla had hardly any chicken in it. I love the salad bar though! Service was actually pretty great, hostess seated us immediately and our server was friendly and very attentive, our glasses were always topped off.
(3)Leah G.
I sat at the bar which everytime Ive been has been busy. They bartenders were ok about getting to you as you sit down. I felt like they had work issues among themselves but I would give them an overall good review
(3)Cordario L.
Not bad for brunch and breakfast. Other than that, the slowest service ever. It seems like the hostess became the waitress, took the order, hunted the food, cooked it and then served it. I literally waited 45 min one morning and I was the only one there. Also well overpriced for quality of food. Don't recommend for dinner date.
(2)Laura R.
I have been here on three occasions and all three were free. I wouldn't go there if we were actually paying, The service was alright the first 2 times we were there but the last time we had to wait 15 minutes before anyone waited on us. Pretty annoying. The food is just okay.
(2)Daniel R.
It was ok, but the service was slow two separate customers got their food before us. I only order a crab burger and my girlfriend got a triple Prime burger medium well. WTF?
(3)Joey G.
Great service by Chris. He assisted me in a to go order and received it in 15 minutes exactly as he told me over the phone. Great guy and excellent customer service.
(5)Don D.
The only reason we went to Ruby Tuesdays is because my parents had a couple of gift cards. We went on a Wednesday night and to our surprise it was super busy. We rolled in with as a party of nine so I understand that we had to wait a while to get tables that were closer together. They ended up giving us two separate tables that were across from each other, separated by the aisle. The wait was about 30 minutes...maybe longer. As we sat, we wondered who our server was. The place was busy so I could understand the wait, but it did seem unorganized. Im not sure how the servers are given tables, but in a "normal" restaurant, the servers are given tables next to each other. I saw our server serving other tables across the restaurant! Huh? So it did take a while for him to greet us, and after he took an order for our table, he didnt realize that the table across from us was his also! He took our drink orders first and he took a while to bring them back. Then we ordered our food. Some of us ordered appetizers because we knew that our entrees were going to take a while before it came out (from experience). BUT....that isnt how it turned out. Its not set in stone but for all you people who are servers, you really should as if the guest wants their appetizers to come out first, as well as kids orders. So, we waited for a while for all the food to come out. Appetizers came out with the entrees, and the orders didnt come out at the same time. The last person got their food out 5-7 minutes after the first person got their food. Unless I got a good deal on Ruby Tuesdays, I wouldnt go back there. Well, maybe not when its busy. First time to that location, but after reading reviews from other, it seems like they have the same problems over and over.
(2)Faith S.
Ooo ooo ooooo just want to share some yummies with y'all :*} last night we went to Ruby Tuesday's for dinner. We tried something new called Shrimp Fondue & holy poop it's was sooooooo yummy :*} only of my new faaavorites :*} a must try!!!! Ps. The new waiter we had was super cool. Don't remember his name but I remember he's from D.C. :*}
(4)Wayne S.
Food is pretty standard, burgers, ribs...........whatever. I usually like the salad bar at Ruby but this particular location the salad bar was very not paid attention to. Everything seemed bottom of the barrel as far as being stocked. Bruised, discolored, oozing liquids and just no sense of pride. The broccoli was ONE HUGE uncut flower, really? Thats how you want to serve broccoli? The baby greens were completely out and all that was left was the dried out, discolored and bruised parts so I had to hunt down someone. I guess he was the manager because he was in a blue shirt and she sought out someone to refill the salad. He came out and didn't even bother to bring out a new dish or even clean it out but just poured in the new with the bad. NICE. Then I saw him do the same when refilling the mushy green pepper and the disgusting cucumber. The server also made our night, because he was hardly around. It was so hard just asking for extra napkins and more ketchup. Lastly the wait for the privilege of paying was ridiculous. He just never came around after dropping the check. I was literally standing hoping he sees me. That was an experience that left me really pissed. There seems to be a serious lack of leadership at that restaurant and it shows.
(1)Mari S.
Skip it. They have a low-star rating for a reason! Being the "Yelper" out of my group of friends, I have to admit I am slightly disappointed in myself that I dined here despite the semi-poor ratings. However, my friend did the planning for our lunch, and being busy, I just complied. The service here is mediocre, if not worse. Don't expect much and don't be surprised if your server is either rude or slow. Food is alright. If you've dined at a Ruby Tuesday before, you probably know what you're in for. If this is your first time, its basically American chain-food cooking. Nothing horrible but nothing special or unique. And for the prices? I would rather take my business elsewhere. But that's just me. Not being too much of a burger fan nor crazy about large corporate chain restaurants, this place really isn't for me...
(2)Chanelle A.
I kept seeing the commercials on TV and just HAD to go. I wasn't impressed at all. The salad bar was a disappointment and service was less than acceptable. It's pretty bad when I'm sucking on my ice cubes to quench my thirst cause I haven't seen my server in a while.
(2)Rocky R.
It is pretty much always crowded here for lunch and dinner. Seating is slightly cramped but understandable for how busy they are. If you need a place to have a large luncheon of 20-30 people they can handle it no problem. Menu selection and food here are pretty good for a chain--the burgers are my favorite. Salad bar seems pretty popular but I have never tried it. The staff is very friendly and prompt in addressing your needs. I withheld one star because I think prices are a little high.
(4)Caitlin T.
So the last time we went here the place smelled of vomit. It was gross. Very loud with children running amok while their parents drank beers. I got the Shrimp Diablo, which lacked not only spice, but also flavor. They spread out a small amount of noodles with a couple shrimp thrown in on this long rectangular plate. Hardly enough for even lunch. At least my husband's mashed potatoes were good since I ate them when the pasta was more than below par. We paid around $40 for a not so good meal with not so good service in a place that smelled horrible. Never again. We would rather go to Taco Del Mar at the other end of the shopping center 2 times for the money we spent here.
(1)Sam L.
This location is close to our house so we come here more often than not. Their asian grilled salmon was excellent!! I love their rice pilaf. Oh, and we always get the molten chocolate cake. Service is hit or miss, but the food is still good. :)
(4)Marvin S.
Not bad! Expensive! Is this just a Hawaii theme? Not too much to write home about, but it was still satisfying. The location of this one in particular is great because it's right next to the Navy Exchange and makes for a perfect stop right after shopping. The customer service was great and the food was prepared properly. The burger I got was A-OK; it wasn't like WOW or O-HUM. Wish it was just a tad cheaper. You get a lot, you definitely pay a lot.
(3)Keleka C.
I've only seen this restaurant in Hawaii, but I'm sure it has other locations. I was looking for a place to have my daughter's birthday dinner and she recommended we go to this place. Apparently, it's suppose to be similar to Chili's and maybe a level higher....I don't know you decide. Anyways, since the dinner party was going to be large, about 15+ people, I noticed when looking this place up on Yelp that they do take reservations. So early in the morning, the day of the dinner, I called to make reservations. I forgot the gal's name, but I made the reservations with her and I assumed we were all set. When we got to the restaurant, the hostess checking us in, had no clue about any reservations. Therefore, we had to wait a bit for them to set up up in the patio area, which was no problem since not everyone in the party was present yet. But still, I had called in and made reservations so it should have been all taken care of regardless. That incident would have gotten them two stars, but their service performance was great! The waitress amazingly handled our large chaotic group with ease as well as all the other tables in that area she had. Without even being told, she made sure that the kids in the party received their food immediately so they wouldn't get restless or crabby. Unfortunately, right now, I cannot remember her name, but she as outstanding. So much so, she was very helpful with the cake and again without asking, brought out plates, forks, etc....even asking if we needed candles or something to light the candles with. She was GREAT!!!! In regards to food, for some reason, the dish of the night, was the chicken fingers. Half of the party ordered that dish and everyone raved about how good it was. As for me, my niece recommended the Mango Salmon. One word to describe it: DELICIOUS!!!!! I definitely would go here again if I'm in the area.
(3)Chad K.
Now we all know what to expect from places like Ruby's, for the most part the food is uniform throughout the locations give or take but the service can be hit or miss. Fortunately for my first visit to this location my entree was pleasantly surprising and the service was great. Going against recommendation I opted for the cow sliders and not the turkey sliders, my friend got the turkey sliders...the turkey kicked the cows butt. I dont know how they made the turkey more flavorful than the cow but they did. The sliders come in a four pack so luckily for me we could trade 2 for 2..i got the better of the deal. The turkey sliders were deceiving little guys, so simple looking with the drab color of the patty and typical bun colored...bun, the only contrast in color was the bright red tomato. Deceiving but so addicting, heaven forbid these sliders be easily accessible at home or after a night out. I could easily eat 10 of these knowing full well of guilt trip to follow but I think the instant gratification would be too strong, and what feels better than instant gratification right? These turkey sliders are a great asset to society. We were seated, placed our order and received our food all in about 20 minutes total which was fantastic being that it was a saturday night at peak dinner hours. Our server was readily available and super personable adding to the already great turkey sliders. oh the cow sliders were ok. go with the turkey, trust me.
(4)Cynthia H.
I am a regular at every Ruby Tuesday's, but I usually go to this one located in the Moanalua shopping center since its so close to my work. Been here several times and just went again yesterday. When coming here I always get the chicken Parmesan pasta. It comes in a cream and read sauce with chicken topped with melted Parmesan. Its always good so I always get it, what can I say I am a creature of habit. Also ordered the spin dip. The spin dips is ok, my grip is with the chips served with it. They are greasy like they've been deep fried. Not as good as the spin dip they have at Ryan's bar and grill. My cousin got the Chicken Bella Sautéed with baby portabella mushrooms and artichokes in a Parmesan cream sauce over a fresh, grilled chicken breastough. Must have been really good since she talks a lot and she was quite the entire time she was eating hahahaha. Don't tell her I said that. Restaurant is family oriented and ok in price I think anyway. The waiter was very nice and very attentive! We also made it for happy hour so we ordered mojitos which were good, but lacking in the actual alcohol content. Ordered a draft Heineken too. After dinner we sat there for another good hour and just talked and they just let us be without kicking us our or giving us stink eye:-)
(3)Cy C.
Okay if you read my last review, it stated we wasn't allowed to order from the lunch menu. Now we just went there and surprised when the waitress mentioned we are allowed to order from the lunch menu. Why wouldn't we order from the lunch menu. Think about it dinner menu for a Trio Mini Burger is $12.99 and the lunch menu is Two Mini burger with all you can eat salad is $13,99. Someone please clarify are we able to order from the lunch menu for dinner? Confused, I still think Ruby Tuesday is overpriced but its close by and croutons rocks plus a blue moon draft 22 oz for $4.50 helps.
(3)Jean P.
We were seated quickly and our waitress was awesome. She was very attentive and helpful. I am not a big fan of Ruby Tuesdays because of the lack of healthy selections in their menu but this location is better than the one in Ala Moana. It wasn't over packed and we got seated quickly. The food I had was pretty good as well.
(3)Jane L.
I went to eat here last year. They seated us outside which was nice because it wasn't a hot day or windy. It was nice and cool. The thing that I didn't like was that after the table behind us left no one came to pick up the empty plates that caused tons of BIRDS to swarm around us and that table. GROSS!!!!!!!!!!!!
(1)Claudia M.
They have yummy food here and wonderful service. I ordered their burger and asked for some avocado in it, no charge! I love me some avocado in my burgers!
(4)Krystal W.
Possibly the best "American style" salad bar on the island. The crab cakes and burgers are great. The ribs are a favorite too. The wait for a large group can be a bit long. One down side is that although new, this place is surprisingly dirty which is not uncommon on the island. Which is weird because I always see a group of employees visiting around the hostess area visiting. Hey man, I say "If you've got time to lean, you've got time to clean!".
(4)Daniel G.
Wish I could put a zero here, went there today for lunch and my wife had a live bug in her salad plate! We brought it to the attention of our server- (I took the plate to her) and it took her over 8 minutes- (this is really a long time if you think about it) for her to return and said that my Turkey burger would be on its way- (she made no mention of the insect in my wifes salad), no manager came to apologize- horrible. The prices have also gone up and the food is really tasteless. Never again!
(1)Karen H.
I've been to the Ruby Tuesday on Valkenburgh three times. The first time, my boyfriend took me there for dinner because he had a gift card which he needed to use. I had the ribs and they were OK but nothing out of the ordinary. I can't remember what my boyfriend ate and we both had the salad bar. It was very crowded (I think we went on a Friday night) and noisy so I didn't like that much but our server was great and he tipped the balance so that we came out, we thought we would go back again. A couple of months later, we went again on a Friday night. This time, we were seated on a table right by the bar. Our server must have been new because it took a while before she came to get our order and she only stopped very briefly once to check on us after our meal was delivered - we got so tired of waiting to get our bill that we went to the reception lectern to ask for it. So, my girlfriend wanted to have lunch and since she was dropping someone at the airport, we decided on Ruby Tuesday. When we came in, the person at the reception kept on with his conversation with a server even though we were standing right there - when he finally acknowledged us, there was no greeting or smile - he handed us off to the gal who was to seat us and she led us to the area by the bar - it was SO dark that we both said we wanted to sit somewhere in the main dining area so rather reluctantly, she took us to a table by the window. Fortunately our server proved much more verbal and communicative than either of these first two people we encountered (perhaps a review of what "customer service" means is needed here) and if it weren't for our server being so pleasant and friendly, this would be a one-star review. Again, the food was OK but it's rather pricey for what you get. I doubt that I'll be going again anytime soon.
(2)Joseph L.
The hamburgers here are mediocre. They were more dry than I am used to. This location is always packed with military guests who seem to get way more attention than "civilians." The service was very friendly when we got it though. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Â~~~~~~~ My girlfriend and I came here after craving hamburgers but didn't want to drive all the way to town. We both ordered different hamburgers and a couple drinks. The hamburgers were pretty dry and were caked with sauce. I ordered the buffalo chicken burger and all I could taste was this slightly spicy sauce and nothing else. The buffalo wings were as expected but I always say how can you get chicken wings wrong? My girlfriend ordered a sangria that tasted great after squeezing in half a lime and some lemons. The service took a while and they were slow to refill our water. I don't think I will be coming back here anytime soon.
(2)Adam G.
The service was poor and the food made me sick. I am extremely disappointed. Ruby Tuesdays use to be one of my favorite restaurants.
(1)Kristina E.
Ruby Tuesday's is waaaaaay too overpriced and not worth it!! Portions of meals are small and not that great. The only great thing about this place is the salad bar...but still overpriced. Selection of veggies and toppings is good and the croutons are awesome. Other than that, you will feel like you got ripped off if you eat here!
(2)Michiko H.
Its a pricey family restaurant, nothing to special other than the salad bar which is a perk. I've been here a few times and each time either the service or food was okay. This time around though I ordered the grilled salmon and side veggies and it was good but not worth paying $13 for. The portion was also tiny! If I had known I would have cooked my own salmon meal for half the price. My hubby ordered the hamburger and he liked it ,but didn't love it. I know its popular because of the military base so I can see why its always crowded, but in the end next time I'm good with going next door to the Korean place.
(2)Christie O.
Though the location of this particular Ruby Tuesday is central and ideal for an after work meeting spot, I'd much rather have driven some distance for better service. My husband and I decided to go there to catch the last half of NFL's Thursday night game. Upon arrival, the bar area wasn't really that busy so the server approached us in a timely manner. As the game went on, maybe about 30 minutes after getting there, she was no where to be found. Waters and Teas were near empty and near by tables were complaining that they've been asking repeatedly for another beer. Heads were constantly turning and necks were constantly stretching to search for ANY server. Quite annoying when you're trying to watch and enjoy the game, yet distracted by NOT being served. Can't complain about the quality of the food there. I've been there for lunch and dinner before, and though only ordered burgers (turkey ones), I never had a bad experience with the taste. I want to think that this was an "off" day and that should we decide to return, particularly to the bar area, we wouldn't have a repeat of this evening. I can only imagine what it would have been like if it were a busier Monday Night Football afternoon.
(2)JoAnne B.
Food came out at different times! My children finished their food before we received our food. Poor experience. Waitress didn't come around much.
(2)Noe P.
Food was good but for some reason the booth i sat at smelt like mold. Our waiter was friendly and very attentive.
(3)Andrew F.
Parking is a little crazy, the food is usually good from experience. Military friendly environment and okay for parties on the lanai. Steaks, burgers, full bar, and service staff is okay.
(3)Chris L.
Go to the windward mall or ala moana locations... This one at moanalua sucks! Don't think they can handle multiple tables at once! Salad bar was not refilled! Literally had to scrape bottom =( to get peas, mushrooms, bean salad, bacon bits & olives! Terrible--- would not recommend anyone here!!!!!!
(1)Andee L.
I'm kinda surprised at the mediocre rating this place has. Then again, I don't eat burgers which is most of what the reviews are about. This was my first time eating at this particular one and for the most part we had a pretty good experience. They first planned to seat us outside (it was a large party with 4 young kids) however it was lunch time and the sun was shining rather brightly. We asked to be relocated inside and they did not seem to mind. I appreciated that. I LOVE the salad bar!! I've never had a bad experience with the salad bar. Everything is always so fresh and yummy. PLUS it's all you can eat!! The service was good - the waitress was friendly, patient, and accommodating. I guess you just have to go on one of their "good" days - although restaurants or anyone in the service industry should always have a "good day."
(3)Sharina N.
Don't like the portions on the dinners and haven't found a dish that I really like BUT breakfast (french toast) is yummy and reasonably priced. Will return for sure! Ample parking and the staff is ok.
(3)Jessie D.
Ruby Tuesday's. The haven of sports, drinking, and random food items. Remember the movie "Waiting?" It TOTALLY feels like that movie here. The staff tries hard, but you know that they're pretty much on the home stretch at 8:30pm on a Saturday. I had the Turkey Burger/ fries platter with chicken quesadilla appetizers. The quesadilla was pretty OK, nothing good, nothing bad, nothing too mind blowing, just... passable. The turkey burger was delicious, but messy. But again... not bad, not good, pretty okay. So, how do you rate something that hit consistant "pretty ok" for the whole experience? 3/5. I do have to give props to our server, because he kept it moving and was very attentive. Wish I caught the dude's name before we left. Deifnitely earning his tips for the night.
(3)Lisabelle L.
The food at Ruby Tuesday's is good. The staff, however, sucks big time. I've experienced bad staffs on the mainland and in honolulu. First bad experience, we waited forever for our waitress to take our orders and get our drinks. We sat at the table for half an hour and couldn't find out waitress. Second and third bad experience, we were at the Ruby Tuesdays at Valkenburg St. in Honolulu and we waited forever also. Took our waitress half an hour to refill our glass with water, but we saw her pass our tables 10 times and she asked us three times again if we wanted more water. For a moment while we were waiting, we saw our waitress just standing by the door to the outside patio with her other employess just talking and giggling. By the time she refilled our glass with water, we were dehydrated and full. Even though we didn't tip her, we feel like Ruby Tuesdays has let us down too many times so it's a NO-GO for us. Thanks for the good food, but we can find better food with better waitress/waiters somewhere else. I'm not a tough customer. You don't have to make small talk with me or be extra friendly or whatever, just do your job right and get it right the first time. I can be patient, but the waiteress/waiter still has to remember that I'm still waiting and apologize. Simple as that. I've been a waitress before so I know how busy things can get, but I've always made it my top priority to remember that I have certain customers waiting and I must apologize always apologize. See....simple.
(1)Olivia D.
One of the foods I crave most when I am overseas is a big, fat, juicy American burger. So when my boyfriend and I returned home from three weeks in Bangkok recently, his parents picked us up from the airport and took us straight here. I had never eaten at Ruby Tuesday before and had mistakenly assumed the food quality was similar to Fridays or Chilis. Boy, was I pleased when I opened up the menu to find A WHOLE PAGE OF BURGERS!! We all had a burger, and we all agreed it was the best burger on the island. All burgers are a half pound--they don't skimp on the meat here. Try the Triple Prime premium burger, with ground prime tenderloin, ribeye, and sirloin. The only disappointment I had with it was that the garnish doesn't come with onions like the other burgers. My favorite was the Smokehouse burger, with Wisconsin cheddar, Applewood smoked bacon, just the right amount of barbeque sauce, and fried onion straws. That really hit the spot. If you don't like sweet sauces on your burger, ask them to withhold the signature sauce. Also, they have turkey and bison burgers. Ruby Tuesday is now my number one spot for burgers. The meat is seasoned before cooking so it isn't bland like the burgers at Kua Aina or lesser joints, and it doesn't contain any gristle. They have the best burgers in Hawaii.
(4)B. S.
I hate this place. I remember Ruby Tuesdays being a place where you can get an awesome salad bar, decent burgers, drinks at a good price. And service was always good. Not this one. We came here for someones going away party at work since its right down the street. Only about 8 of us though. Through the course of the night we had about 3 different waitresses. We learned to place 2 drink orders at once since it would take FOREVER to get our drinks. The food portions, yeah.....what was that about? I felt like someone ate half my food while sitting in the kitchen. And speaking of that, pretty sure it was sitting in the kitchen for awhile, sure tasted like it. I suggest just going to the Ruby Tuesdays in Windward Mall Kaneohe, better service.
(1)Candace F.
Always go for the combo mini burgers with the all you can eat salad bar. Turkey mini's are filling and tasty with really soft buns. I think the salad bar selection is fantastic with the choice of lettuce, beans, cheeses and let's not forget the yummy crutons. However, the dirty mat in front of the salad bar is disgusting and smells. Also, the communal serving spoons are pretty gross as well. A person in front of me sneezed into their hand and then grabbed the serving spoon. Totally disgusting and a turn-off. The fries are skinny and burnt, nothing to rave about. The appetizer spring rolls are actually really good. A little bit of a kick, cheesy and tasty. I really lowered the star rating because it always smells in there and the communal serving utensils.
(3)David C.
The place could use a scrub down. The booths have an unforgivable scent and I think they caught it from the floor.
(2)pola k.
this was my 3rd visit ti RT moanalua, and my last. the first was ok, the second, my fiance' and i got seated in a "closed" section, wait staff paraded past us for at least 10 min before realizing we were waiting to order//this last time--first the place was freezing cold. i actually got our large beach towels from the car so we could cover up. we waited 7 minutes before our waiter acknowledged us. water came later. food came later. and with a wrong order. another wait. the server was filled with "sorry about that"(s) too little too late. no more will we go to Ruby Tueday at moanalua amd neither will anyone else i know. seriously, you can get better steaks and service at cattle company. one star is generous.
(1)Deanna B.
It's alright. It's getting to be over-rated. i'll go every once in a great while.
(3)Shay F.
Ew gross. I don't like this place. There's hardly anything I like to eat there...and the salad bar seems like it's been out there forever. Blah.
(1)Mark J.
I go here for the Happy Hour, Beer, games on HD Games. Usually just sample the appetizers, great salad bar also! Bartenders are nice and friendly and take care of you.
(3)Liana S.
The ambiance brought us in and the prices drive us away. I've never seen Chicken Alfredo for 20$ before.
(2)Nicole K.
Ruby Tuesday is Ruby Tuesday in my opinion. It's a chain, so the food is usually good, but there's no real kick. When we came here last, the service was mediocre. Waitress refilled our water and stuff, but she was depressed or something. Kind of killed the mood for the rest of us.
(3)Alan W.
Strange way to serve ribs. Ordered the "original" bar-b-q and the mango sauce and both were good with a little spiciness thrown in. Both were delicious with the mango version being a little sweeter. The meat easily fell off the bone. But we noticed the tops of our racks were just this side of burnt. And the underside of our "original" rack came with a flat, black piece of burnt sugar, about the size of my hand. Service was excellent as always. A-OK but . . .
(3)Nomer O.
Experienced the worst service we've ever had at this Ruby Tuesday's, and we're regulars here. 3 Kids Mac & Cheese meals took 30 minutes to be served (and a full 15 minutes after the first adult entree was served). Had to request everything, and after each request, server took at least 5 minutes to fill each request. Had to request kids desserts even though they are part of the meal. Terrible. Unfortunately the Kids like this place, so we're hoping this is a onetime occurrence.
(2)DJ S.
Horrible, overpriced food. White chicken chili was delicious but such a tiny pprtion it was insulting. Will not go there again, ever.
(1)Dmitry O.
good food, fast service
(4)Dakota L.
I've been to RT about 4-5 times total (mostly at other folks' invitations) and have never been impressed by the food. My most recent visit last night confirmed my negative feelings about this chain. The pricey menu offers a few different variations on a few main ingredients: tilapia fillets, shrimp, beef/turkey burgers, steaks, chicken fillets and ribs. RT seems to only serve broccoli as its main vegetable since it's offered with virtually every dish. Our server was pleasant, but the food took a long time to come out (~30 minutes) despite the dining room only being about half full. By the time we got the food everything looked dried out like it had been sitting under the heat lamp for too long. Our suspicions were confirmed when we cut into room temperature food despite the hot dishes that they were served on. BTW the menu photos of the food are misleading -- the pictures must've been shot with a fisheye lens because the food portions we received looked nothing like what's in the menu. For some reason everytime I walk out of a Ruby Tuesday after dining there I feel like I've been gyped and should've saved my money and gone across the parking lot to McDonalds instead (and they don't ration your ketchup there either). If I had to choose between Ruby Tuesday or other similar national chains like Fridays or Chilis (neither of which I am a fan of) -- Ruby's would be my last choice.
(2)Amber N.
Hated my server the last time I came here. She would come out with a pot of coffee and refill the table next to me and not me. And when I flagged her down she would look at me like filling my cup was too much for her to do and look at her other tables to see if they needed coffee before filling my cup. Plus I had to get up and ask for creamer twice. She messed up our order and was had to find to fix it. I cant remember her name but I remember that she was about 5'7"-5'9"ish, a little chubby with long blonde hair. I will avoid her if I ever come back.
(2)Dog L.
When you buy the half off deals for ruby tuesday from salem half off deal, its a great deal to go and have a meal there. Ruby tuesday also has great deals at costco and sams its really worth it. Love the salad bar and turkey burgers. Also when you do the to go service(when you call in) the servers do a great job putting together your order they also make a generous salad bar, just tell them what you want. Sierra or chonan are very good servers and they prepare a generous salad just tell them what you want. I have been very satisfied.
(4)Danielle Y.
It's official: I do not hate this Ruby Tuesday's. Though often inconsistent, the food is never bad (though as usual I can think of better ways to spend $15 of my food money), is occasionally excellent and always satisfying. I am a big fan of the turkey avocado burger. It is certainly the best food experience in the mall I've ever had.
(3)Michelle O.
Stopped here after a series of meetings, starving & ready for heart healthy but hearty lunch. Despite the crowd, we waited a few minutes before being seated in a nice booth for two. We both ordered the mini turkey burgers with fries and salad bar. The salad bar had all the typical staples, a few pasta dishes, and fruits. They kept it very clean and made sure there were ample levels of all items. They served the 2 mini burgers with lettuce, tomato, pickle, and a pesto mayo next to a small mound of fries. I would've gladly substituted my fries for another mini burger and if I ever went again, would definitely ask. Like a previous poster, I thought this place was just another Chilis/TGIF type chain. The only real difference to me was the salad bar component. The food was decent but not one of my top places for a meal, especially with the $12.95 price tag. The meal was worth more like $7.95.
(2)Roger J.
The service in the bar is bad she need ask for 3 works what is Cabernet Sauvignon !! my aged prime sirlon was in V shape was cold and raw when I toll the bartender let the cook know... surprise he was not there...after he show up he toll her whatever he is busy .....Well after $46.00 dollars bill .... they don't even care
(1)Nicole F.
I never ate here before today. But all I've been hearing about was their salad bar.. Sorry but I'm just not that kinda girl! So I went for the mini trio of burgers. It came with a hamburger, turkey n crab cake burger. Gosh these were nothing like minis I've tried at other places!!! I loved every single one of them!! But the crab cake is something I'll be finding myself craving again soon! It's the best I've ever had!! The only downer I bumped into would have to be my kinda over salted fries. But after a quick tap on my plate they where fine. My other half had the prime burger. He's not a burger lover yet even he enjoyed his burger and a few bites of mine!
(4)David C.
This place is all right. I think they're a little pricey and they don't give you that much food for what you pay for. I had the ribs a couple of times and that's pretty reasonable. However, the last time I went, I had the Creole Catch and I was kind of disappointed. The fish was all right and they gave me this brown rice thing with cheese on top. Again, it wasn't bad, but I definitley do not think it was worth $14.
(3)Hannah L.
Dear Yelp community...I should have listened...I usually stay away from places with less than 3 stars. Alas my need for quick meal close by overcame better judgment. Waiter service was rather slow, seeing other people in the section with empty cups and looking around either hungry or annoyed should have been another warning. I ordered the mini trio: mini sammies with crab cake, turkey, hamburger. Problem 1: no turkey. 2: hamburger was still mooing at me. So for 13.99, would have been better at McDonald.
(1)L L.
Had a great lunch here with a good friend of mine and her daughter a couple days ago. Service was very good. I learned that the deal is to order the lunch specials which cost about 12 dollars. The lunch includes the entire Salad bar. What a great lunch. Service was good until we needed our check. Took about 20 minutes for our waitress to return with our change. Other than that the meal was very good.
(4)Noe K.
Went for lunch last week. The service was quick, servers were friendly, funny even, and the food was great. I enjoyed the chicken sandwich. If I were hungrier, I would have added the salad bar as it is a deal. My friend said she will never eat another hamburger anywhere else. She had the triple prime burger.
(3)Rob B.
Second time in a row for us getting slow service.. Food was cold at edges as sitting under a lamp.. Any request will send your server away for thirty minutes... Im done with service on this island!! Crap service ... No tip. Bad economy and really trying to retain customers.. What an idea! No more for us we will travel off island or stay home with some whole foods!!!!!
(1)Bob G.
I've eaten at this location about 7-8 times and have had pretty good food in the past, especially the burgers. Tonight, I ordered the Seafood Trio and what a mistake. I didn't expect much for $23.95, and didn't get much, literally. Not only were the portions microscopic, I swear everything had to have been microwaved. The lobster was tough, chewy and fishy tasting. It really looked slam-dunked onto the plate. The 3 little shrimp looked like catfish bait my grandmother and I used years ago. The crab cake tasted good, just not much to work with. I had a side of sad looking broccoli that looked like it had been crying and cheddar mashed potatoes, which had no cheddar that I could taste. The poor waiter had his hands full and when our meals finally arrived, my wife's white fish was cold. So, we had to wait even longer for that to be redone and it came back tasting scorched. Our host had a Loco Moco burger thing that looked pretty good and he didn't complain. Overall, I still like Ruby's for burgers but will never stray from that menu item again.
(2)ck s.
This is a typical American restaurant that also has good service. The food is not really out standing, with perhaps minor variation of traditional recipes. But the price is perhaps double that of places like Red Lobster or Sissler. If you use the prepaid coupons from Costco, it might be worthy; otherwise, I think it is over priced.
(3)John N.
While this is the best Ruby's on island and better than Zippy's, Sizzler, and Chili's, it's not that much better. I usually end up ordering one of the chicken sandwiches or one of the burgers, and occasionally the salad bar. I don't eat mayo and for some reason every single sandwich or burger has the garlic mayonnaise. I always tell them to hold this condiment and they always serve it on my dish in one small metal cup. The fries come with a couple ounces of ketchup which is also served in the small metal cup. For some reason Ruby's is skimping on ketchup, maybe this is how they save money? The salad bar is okay, and if you order just the salad bar it's $12.00, and to me this is not a good deal at all. I can go to any store and buy for this amount of money enough produce to make a few salads, which would be better quality that what they offer. If you look, you will see some of the clientele handling the tongs, and there's no way I want to handle those same tongs, due to the soiled mitts the salad bar patrons possess. I've had most of the burgers and they are at best average burgers that anyone could make with beef purchased at Foodland or Safeway. A few better burger places would be Stuart Anderson's, Kua'Aina burger, or Kiawe Grill. The Counter would qualify at about the same level as Ruby's, due to the extra lean meat they use, it is not juicy, it's too dry and flavorless. I would recommend only if all other options are out.
(2)Ken M.
yesterday a friend and i went to this ruby tuesday for breakfast the menu is very plain and simple , this was my first time for breakfast anyway ......the food was okay the fried rice is not too bad execpt it mixed with red chili pepper and taste like a little tobasco is also used in the fried rice was something different but never really care for it too much because it was on the mild side and my stomach can't handle too much spicy food......anyway the reason i gave it a 2 star because our waiter a man he was okay and took our order he was okay in the beginning but than when it was time for me to pay took over 15 minutes to get the check from him and it was not crowded maybe like only like 3 or 4 customer in there and i don't know if he was a rookie or what but what got me upset was he looked at me and ask anything else you need and i told him our bill so i had already give him my credit card and he never return with it so than i ask him where is my credit card and he gave just the customer copy and not the copy for me to sign so i waited a few more mintutes more and still did not return so than i had to call him again and than he gave me the copy to sign now i was already upset so i had talk to the manager on duty and she ask me anything i could do so i told her what happen and told her it better not happen again so the waiter did not get any tip from me.....so i'll go there again for breakfast another time and see what kind of service i will have next time and i sure hope i don't get the same waiter again.......so i hope the manager talked to him........thank you......
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