Love the food! The whiskey river bar-b-que chicken wrap us wonderful. Love the bottomless fries too. The freckled lemonade is awesome. The service needs a little work though...
(4)
Cortney M.
Been to this location twice and it's the only Red Robin I've ever been to. The food is good, I love it actually but the service on the other hand.. they should fire almost everyone and rehire. Host was beyond rude and glasses were dirty. Our two waitresses were sweet but clearly had more tables than they could handle.
(3)
Tiffany B.
A bit over priced, but their burgers are really good. Plus- bottomless fries? Yes please, although I probably shouldn't. I've also had their cobb salad quite a few times and it is reaally really good, and I'm not a big salad eater, so that's saying something.
(3)
Cher T.
I am not a fan of Red Robin. I'll say that right up front. I know so many of you are and that's incredibly awesome for you. I just don't like chain burger joints, especially since I am not a huge burger fan to start with. However, I will say this... Red Robin has the BEST STEAK FRIES EVERRRRRR. If I was able to just eat a meal of strictly fries, I would be perfectly happy at RR. The burgers are alright....but I prefer to have a burger at a steakhouse with a better quality of meat. RR's are also so loud all the time. I don't mind noisy, but the level of loud in this place is so above the norm. There just always seems to be the worst children in Tampa Bay come here for dinner, along with their worst parents who do absolutely nothing to get their kids under control. I have had kids run past my chairs, knocking over my purse, bumping over drinks...even had one kid drop his food in my lap. Yes, running by with a mouthful and handful of onion rings, he ran right into me and blarrrrgggghhhhh...all the food came out of his mouth and hands, into my lap. I naturally talked to the parents who just kind of shrugged it off and had junior sit back down. No apology, nothing. By the second time the kid ran around our table and knocked my purse down again, I asked the manager to please, talk to the parents and ask them to get their herd under control. He sure did, by LOUDLY announcing that "THAT LADY OVER THERE SAID YOUR KID KEEPS RUNNING AROUND..." etc etc. Really, Dude? Now, I am subjected to dirty looks and snarky remarks for the rest of my dinner. Dinner, mind you, with my wonderfully behaved grandkids who sat in their seats the entire time. Red Robin has its place in the universe, I'm sure. It's an okay place to drop into after a day of shopping at the mall for a meal. Not exactly a cheap meal...but a meal nevertheless. I would give RR one star, if it wasn't for the damn fries. Those frickin' fries. They call to me in my sleep sometimes...but fortunately, I live far enough away that I have to just lie down til the feeling goes away.
(2)
Robert N.
Burgers are only average, don't miss bottomless fries but overall just not the best experience.
(2)
Michael G.
I would say that the quality differs greatly from location to location. I've been to the location at wiregrass mall several times and have received satisfactory service and food. At this location however we didn't really receive great service. Granted, we did come in at 9pm to get some food before going to the movies, but the hours showed they didn't close till 11. The majority of the staff was busy with what looked to be closing tasks and left only two servers to handle the whole restaurant. I can't really blame the service on the waitress because this was probably the choice of the restaurant manager. We saw our waitress no more than 3 times during the whole visit, once to take our order, once when we flagged her down to see if they were bringing out the fries they missed for my friends food and last for the receipt. The food was decent, but I wasn't entirely thrilled with it, like other reviewers have stated, small patty, lots of toppings. From my other visits to the Wesley chapel location I would recommend getting their loyalty program card because it does offer free burgers after a certain amount of purchases and during your birthday month.
(2)
Marie L.
Food took too long Fries were cold by the time we got our food... so much for bottomless fries. The sauce we ordered on the side wasnt served on the side and the beef burger patty was dry. The server took it away and didn't even take it off the tab. The turkey burger was good and moist. To top it all off, the check we got was $38. We thought we were being compensated for the burger we didnt eat and that they tried to make it up by giving us free dessert, so we were happy with our bill. We gave our credit card and the total charged on the card was $78!!! When we asked about the error, the manager said it was correct and that the server gave us the wrong check in the beginning. Uh, ok, so instead of telling us about the error, you just ring it up and try to get away with it, thinking we wont notice? Would have been happier with a meal from the food court...
(1)
Ben M.
This place can be summed up in one word: Grease. Also two more words: Not fresh. I ordered the special A1 peppercorn burger on an "onion ciabatta bun" with a special sauce and fried onion strips. Now since most of what they do is burgers, and they sure charge enough for them (over ten bucks), one would hope they could get it right, or at least sort of. At about four times the price of a Sonic burger it should be at least twice the quality, but sadly, no. The "onion ciabbatta" was stale and tasteless with a few dark flecks of something on it that may have been onion. Or maybe just dirt. Anyway the bun was about as tasty as a folded up paper towel. The special pepper sauce had plenty of stale pepper but no other flavor. The bacon strips on it were okay, but the cheese was skimpy and along with a bit of tomato and lettuce added nothing. The deep fried onion strings were mushy and greased, too salty and had unchewable outer peels in it that should have been tossed out before cooking. The hamburger meat was greasy, but dry and had no juice in it, which means it was either cooked from frozen, and/or the cook stupidly squeezed the juices out of it on the grill. It was overcooked for what I had ordered and did not have a good taste. All of this was squished together into a greasy mess. I enjoy hamburgers, but halfway through it this thing was making me gag and I just couldn't finish it. As a side, I chose the sweet potato fries. They were tasteless, obviously from frozen, mushy and greasy. It seems there are things on the menu like salads that may not be as greased, so the place might be okay to have a drink or two and a side snack of salad or soup. Unless they can't do that right, either.
(2)
FutureDentist I.
Burgers are okay. Haven't tried anything else but the alcoholic drinks which are always good :)
(3)
Jean A.
The food was good, but service was terrible! Manager was in the kitchen, I ordered a shake and didn't have whip cream and I was told oh we forgot, sorry! And the appetizer order was wrong, the lady just dropped at my table and let me talking by myself. I was very disappointed. I don't think I would ever go back!
(1)
Hannah S.
Love the crispy chicken salad with poppyseed dressing! Went here the day after Black Friday and it was packed! I noticed two managers on duty because they both approached our table to ask how we were doing. Mike one of the managers was very professional and was working hard. Great staff and great food!
(5)
Jeff E.
Red Robin is a guilty pleasure of mine. Everything is for the most part fried, and never ending fries will make you stuff your self. The food is excellent. They have fairly cheap appetizers, and most of them are better then average. The onion rings are extremely good and usually are nice and crispy when they come out. The burgers are great, and they do a lot of takes on burgers that you won't find at any other restaurant. This isn't going to be just your normal blue cheese burger, bbq burger, and bacon burger. I've never come here and had anything that tasted bad. The service at times can be questionable and its the only thing that stops this from being a five star review. If you go in there when it is busy, expect to wait slightly longer for anyone to come by to check on you, take plates, or refill drinks. Its never been so bad that I wouldn't come back, but if you aren't prepared for it, it can be inconvenient. I do give warning for people looking for a more intimate dining setting. This is a very family friendly restaurant and there will be lots of commotion going on, especially if there are any large groups with children. As long as you are willing to be a little laid back though, it actually enhances the experience. Overall, I really recommend Red Robin for anyone who is looking for a great burger, and not at your typical bar setting.
(4)
Ron M.
Lunch on Saturday in mall wasn't as expected was seated promptly. Took sometime for waiter when asked questions about beer specials she had to go read sign and didn't know how to say then properly or know anything about them. Just had tea since not knowledgeable, took sometime for her to come back to take out order. Food was delicious overall the waitress was very unattendof I finished my fries and wanted more since it's suppose to be bottomless and she never came back to ask. I had to flag her down to get check and her poor service reflected her tip amount. I won't comeback afterwards my stomach was really upset too.
(2)
John G.
Banzai burger can't say enough about this burger except Sony get it to go. I was pretty disappointed with how soggy it was after driving 15 minutes back to my house.
(3)
Steffanie G.
The Bonzai Burger has ALWAYS been good to me. It has pineapple and a delicious teriyaki glaze. The fries are fatty potato amazingness,but the chips taste like greasy shells to me. Ick. We were trying to catch a movie and the server (Jennifer? Jessica? J-something) did a GREAT job getting us out of there on time. You can also order your food To-Go which has worked out well for me in the past.
(5)
Amy J.
Went on a weekend in the late afternoon. They were kind of busy, and not organized. It looked to me like whatever waiter got to the table first got the table. That led to mediocre service. We split the blue cheese and spicy burgers. Both were well cooked but heavy on the toppings. The sweet potato fries were a lot better than the steak fries. Will i go back? Eh.. I remember it being better...
(2)
Debi E.
We went on a Wednesday for lunch, and had no wait at all. The service was great & the food fantastic! Lots of choices on the menu, & lots of things that made us want to come back and try. So if you haven't tried Red Robin, please do. I hope this restaurant gets the support it needs, and stays for a long, long time!
(5)
Kevin O.
A bit pricey for what you get but generally good food and friendly staff.
(3)
Cari P.
First, I have to say that burgers are by far my favorite food. I would eat a burger for every meal every day if I could. I'm not talking gourmet fancy burgers either, I can get down with a greasy burger in any hole in the wall place anytime. So I was pretty excited to check out Red Robin, having never lived near one before I never tried before moving to Tampa. This was one of my most disappointing burger experiences ever. They really hype you up with their "yum" commercials and their full burger menu, but once you get the food it's pretty much McDonald's status. Don't get me wrong, I can enjoy McDonald's in a pinch, at McDonald's prices(can't argue with the dollar menu). But the quality of the meat is just not there, and without that you can stack as much pineapple or jalapeno or eggs or whatever other "unique" toppings you want on a burger but it just isn't going to work. I don't want to pay restaurant burger prices for what I feel is a $1 burger. The only good thing I had was the onion rings, if I'm ever in the mall and need to grab something to eat I'd probably consider going just for the onion ring tower. But for burgers I'd rather spend half as much money and get fast food. The service was good and it's worth a try if you're at the mall and don't want to eat anything else there, but I'm really not a picky eater and the food just didn't do it for me at all.
(2)
Michelle G.
They have a gluten free bun and gluten free fries (which means they omit their house seasoning). I would recommend giving it a try!
(4)
Maureen K.
Food poisoning was my meal of choice at this restaurant. I had a burger, and sweet potato fries, that I should have returned because they were completely grease. However, I was very hungry, my bad. Within a half hour my gut felt weird, within an hour, I was puking and had explosive diarrhea. I called the Mgr to alert him to protect others and he advised me I must have a food allergy as food poisoning takes at least a day to develop. Haha!!! Well my dr tells me there are plenty of things it could be and Red Robins Mgr is not a DR. 3 days later I am starting to feel better. Total lack of concern for my welfare. Sad.
(1)
Erin S.
"Yum" is right. The reviews for this Red Robin location seem extremely hit or miss, maybe I got lucky? I can vouch that the Whiskey river bbq burger is amazing. That bourbon-infused bbq sauce is the shining star, and those "bottomless" steak fries are even better dipped in it. It also comes with onion strings, cheddar cheese, lettuce and tomato. Despite being heavy the bun and toppings held up well, and wasnt too greasy. And seriously, careful with those unlimited steak fries. Those things are addictive. Some of their drinks are "bottomless" too, including the strawberry lemonade I ordered. It was refreshing and VERY sweet, probably too much for some but not this girl. Service was great, it was a slow night and our waitress was super attentive and informative. All in all a great experience and I'm positive ill return.
(5)
Anne Z.
Our first time in here had terrible service. However, we gave it a second chance and it was much better. The food is decent. The freckled lemonade is delicious. The fries are bottomless, but the service is so slow we left before getting a refill.
(3)
Dianna B.
I'm a Red Robin fan. I admit it, I like them a lot. HOWEVER, I generally am a picky eater. I don't eat a lot of carbohydrates, so when I order something, I will ask for special requests... which is what I did when I stopped into this location with my friend Dani. We arrived, we sat immediately and noticed that they'd done some recent remodeling. When we asked how long ago they'd done it, we were told a year ago. We knew it'd been more recent than that, but I guess that was the time frame they were telling people. *shrug* We both ordered something with a customization to it. My friend ordered the cobb salad, no tomatoes, dressing on the side. Me, I ordered the soup/salad combo, the southwestern salad, no jalapeno coins (Allergy) and dressing on the side. Our food came.. for some reason, the salads were taking a -very- long time. Anway, when they came, the soup was fantastic, but my salad was very.. very .. wet. like soupy wet. A puddle at the bottom of the bowl also showed that there was dressing on it, as it wasn't clear fluid. I was sorely disappointed. I called my waitress over and she apologized profusely, she took it back to the kitchen and immediately had the manager come over. He had them re-make the salad for me, and he also took it off the bill (something he didn't have to do at all, but I'm thankful he did.) Over all, the Service was impeccable, but the food was just Meh.
(3)
Mike P.
Good food and atmosphere at a reasonable price. Their burgers aren't the best but they are better than most. The convenient location and service make it a nice experience:
(4)
Jade B.
We had the chance to have Ashley again. Happy Birthday, BTW. The food was spot in this evening and the beverages just kept in coming. The service is always with a genuine smile and heart felt concern. We will stoop be coming back for as long as Red Robin keeps Jen's lime Ashley.
(5)
Christopher R.
Been to Red Robin before and have generally been impressed with the burgers. This time.... not so much. My wife loved it. I ordered the royal burger with pepper bacon on the jalapeño bun. Meh, it was ok. Bland. I think the egg stood out the most. Barely caught any spice in the bun. I want to say it was an off day for the kitchen, or my taste buds. On previous visits id say it was a fluke. The one saving grace to this visit (besides my wife loving her burger) was the service. Holy crap! It was awesome. Ginger was our server and she was insanely awesome. Even a manager came by and was super friendly as well. Give Ginger a raise!!!
(3)
April S.
They have the best burgers ever. Now you can substitute the fires for sweet potato fries. That's even better. Plus endless fries??? What more could you want.
(5)
Brett N.
Why 2 stars? Because it was quite the disappointment. --- --- --- I drove all the way to Citrus Park to eat at Red Robin a few days earlier... and embarrassingly ate at Johnny Rockets instead (on accident.) I have to say that Johnny Rockets was significantly a better burger. Red Robin had a more intriguing menu of burger options, but Johnny Rockets had a much juicier taste, with better service. I went with the Prime burger that included horse radish sauce and mushrooms - totally up my alley. Unfortunately, I got a very small patty, too many mushrooms, and very little flavor, This burger was the opposite of "juicy." The service was friendly, but slow. There was about a 10 minute period where I never saw her. I didn't have napkins until I had already started eating. She corrected this, but overall, it just wasn't a good day for Red Robin. I originally gave 3 stars, but it just didn't warrant that.
(2)
CJ G.
When I go there which in the past was like every Sunday with my father I'd always get a burger being they serve some really good burgers well I wamted to say the burgers there are cooked to perfect how ever way you want from medium rare to medium well, I like mine medium. But the fries there is amazing the seasoning is amazing and just in case they have a thing of the seasoning just in case you need more. One thing I'd like to see is sugar-free shakes for diabetics like me. But other than that I give Red Robin's 5/5 due to cleanliness and amazing food
(5)
Mahdy S.
5/28/2014 My server, Lauren L., was nice and attentive. I got the big tavern burger (8 oz) cooked medium-well. Very tender and juicy and cooked exactly as requested. The gentleman that made my burger, Michael (not sure if he's an actual cook or manager or what his exact title is), even came out to check on things. Didn't see that coming and thought it was a nice and unique touch to the experience there. First time that's happened with me at Red Robin. Fries were crisp and golden. Even though everything tasted well, I couldn't resist adding some of that great seasoning they keep at the tables!
(4)
Tiff P.
Great burgers with bottomless fries, and they have sweet potato fries now too! But the 2 stars is for the poor service. We waited 20 minutes just for a server to come by and bring us waters. Initially we were sat in a section where the server apparently didn't want to work, and even came over and asked us if someone else was taking our table. But we don't work there, aren't you supposed to be asking your colleagues that? Or if you don't want to work, or are getting off shift, then can you please ask the hostess to not seat anyone in your section? Kind of ridiculous. Kind of rude. No apologies from anyone either. I'm a RR fan, but for the service at this location, EEEK ME THINKS NOT!
(1)
Mitch L.
I had been to a Red Robin in NJ a few years back. I liked this one in the mall. I went with my friend Donna and her kids. We all had a great time. The Onion Ring Tower we shared was AWESOME!!! Very tall!! Very Tasty!!! Most everyone got a burger and everyone seemed happy with their meal. I didn't hear any complaints!!! I thought the prices were a bit high for burgers but my mushroom and I think it was parmesan cheese was delicious. I thought the fries were good. Fun place to go for a change!!!
(4)
Ashley H.
Service at this place is terrible. If you want to eat here. Get the food to go so you can enjoy your food.
(2)
Noelle L.
So I'd like to preface by saying that the last time I had been to a Red Robin was in Ohio in my college days (2005ish). From what I remembered, the burgers were good and the endless fries were crispy and delicious. So when I kept raving at their array of burger choices to my boyfriend, we finally made the hike up to Citrus Park Mall to grab a bite to eat and catch a flick at the adjacent theater. We were seated right away. However, this is a family joint. I'm fairly confident that this is a "bring your kids" kinda place, because there were a few screaming/loud children in the establishment. This cannot be faulted by Red Robin by any means. We got a server that was green... may have been his first day. Service was terrible, although he was new, so I again, do not blame Red Robin. I asked for my burger with no sauce, however, it came with sauce. We never got a refill of our unlimited fries either, and our drink glasses were empty and not refilled. Aside from the service, the food did not live up to my expectations. There was not a lot of seasoning or flavor in the burgers. The cook did cook my burger perfectly though (med-rare), which I give props for. I'd rather go to Square 1, Johnny Rockets, or even Champps for a burger before I'd come back here for one.
(2)
Mark H.
I've grubbed down here twice over the past year, and I'm a fan. First time around, I ordered the bacon cheeseburger and nachos. Oddly enough, I was more impressed by the nachos than the burger. I think because I was expecting the nachos to suck :) The burger was good, juicy and plenty big. Plus, they got the whole bottomless fried thing going on, so I didn't leave hungry by any stretch of the imagination. And to top it all off, they serve Blue Moon. I went back this weekend and ordered the guacamole bacon Swiss burger, and it was fantastic. The combination of those 3 condiments sounds horrific as hell, but I've got to say I was pleasantly surprised by how well they complimented each other. Next time I go, this will be the burger of choice. Best burger in the Bay? No. Better than your standard fast food burger? Mos def! Someone below commented that Red Robin was a "hot spot for screaming children," and that is no lie. The atmosphere is very loud, so this wouldn't be the place to bring someone for a quiet, romantic dinner for two.
(4)
Addison P.
Monday night, 6:45, and the place looks like a tornado hit it. And they gave me cold fries.
(2)
Dominic G.
The service was alright. The menu is pretty ordinary but there's something for everyone. It's pretty loud here but not unbearable. The food isn't amazing and it's definitely over priced.
(3)
Daniel H.
Just an average burger. I was expecting a lot more, something akin to 5 guys. I got the classic double, their signature burger. The bread was not fresh and the meat tasted like it was frozen. It just didn't really have any flavor. You can really taste the difference between fresh meat and frozen, like 5 guys... or even Wendys. The onion rings were very good and the dipping sauces were tasty. The fries that came with the burger were less than stellar. I would put them on par with those frozen kind you get at the grocery store.
(3)
Meghan W.
I'm honestly surprised to see so many negative reviews, as I ate there yesterday and had a positive experience. I ordered the Southwest Chicken Salad without cheese and dressing on the side, and my husband ordered a burger and fries. Our server checked on us frequently, and I didn't get charged for my side of fries, I guess because the server counted it as part of my husband's bottomless fries. It was clean and the service was well done. My salad was fresh, and everything was customized just as I asked it to be. We'll definitely be back.
(4)
Gigi S.
I'm ok with this place, but just Ok. I've been here to have the chili before, and it always has a slight burnt flavor, which surprisingly I'm alright with. This time when I went for a burger with fries, and slaw, I was a bit mystified. I ordered the Royal, a heaping burger with bacon in each bite, and a fried egg on top. Due to grease and salt factor is was too much with the bacon which was evicted immediately. You can't mess up a burger with an egg on it, but the fries looked great. I didn't need them, but they looked like long planks of steak fries just begging to be dipped ever so carefully in a soft patch of ketchup, but my eyes deceived me as the fries didn't taste as good as they looked. Maybe over cooked and hardened? I tried a soggy one...still not much to report. The slaw had huge cabbage chunks but they were dripping in sweet white mystery sauce. Way too much sauce, so gave up on em, and ordered a chicken tortilla soup which was probably the belle of the ball. I'll stick to that soup going forward as the grease intake wasn't worth it in the end.
(3)
Sam Q.
I'm a fan of hamburgers. I consider them one of the four major food groups. If you want to step up from Burger King and McDonalds, give Red Robin a try. They have a really nice selection of burgers with a "pink or no pink option". I got a Monster Burger (two patties) with pink. It was very good. The onion tower was impressive. They also have sweet potato fries if regular steak fries are not your thing. If they are your thing, you're in luck. They are bottomless, all you can eat. The shakes and the sundae were not very impressive. I'd pass on those. Place was packed and service was competent. I can't say they make the best burger ever, but it's pretty good. It's A-OK.
(3)
Cory H.
Awesome dining experience our sever John Gunther was so good he belongs at a fine dining establishment . Our burgers & onion rings were great too . But if you want the best service ask to be seated in Johns section!
(5)
Michelle C.
Never again! I've been a huge fan of Red Robin for years and this past weekend was the nail in the coffin for this location. From the moment we requested to be seated it was bad. Hostess told us 25 min in a tone with a face that should've told me then. 5 min later the text message arrives. Promptly seated and 45 minutes later had our NON ALCHOL drinks. I thought we were being smart and ordering food at the same time...wrong. Our food was brought about 20 min after the drinks we still had no silverware and no ketchup. After seeing our waitress only to take our order and bring our drinks I asked the manager for these items to which I received there's ketchup on the table..well jacka** I'm not blind it's empty. We then end up with 9 settings of silverware...my boyfriend having to work that night wanted 1. More fries..bottomless right? WRONG 2. And order food to go. No kidding the waitress showed up and her response to the fries it will take a while and to the food an odd look and then "Why?" Does it matter WHY? One would think as a waitress after your deplorable service would be thinking about me being a decent human being and tipping you on the amount! I was going to talk to the manager but after watching him take a server outside and return her in tears in the middle of dinner service not to mention his overall attitude with us decided against it. NEVER EVER EVER AGAIN! Oh and last time our receipt was in French and when we brought it up they stated someone has been hacking their systems and placing notes on checks and changing the language. Red Robin booooooo
(1)
Beau C.
This place will blow up your taste buds & take hostage of your protein desires. Onion rings that will hold you in chains of meat affection!
(5)
Natasha P.
Every burger is a guaranteed great here....love love love it.
(5)
Ben O.
There were more tables empty than in use this afternoon, but the service was unconscionably slow. The cheese dip congealed while we waited for more fries, and I had to stack empty drink glasses a cubit high before the manager noticed anything was wrong. We should have left at the beginning, when the greeter tried to prevent my wife from sitting opposite me and had the nerve to ask ME if my wife would be willing to have her wheelchair shoved between tables. The woman's got a master's degree in philosophy and this greeter asks ME? Oh hell no. You want to know whether a customer is willing to do something uncomfortable, you ask her directly. Don't compound your error by acting as if people who use wheelchairs can't answer your questions for themselves. The food's good, but Wesley Chapel and Brandon have Red Robins WITH good service. Go there, or the mall food court, instead.
(1)
Antonio D.
Would rather eat out a dumpster...unless this is where they get their food from then no I wouldn't eat out a dumpster...
(1)
Nicole Leigh S.
A long, long time ago, back when I was living in Michigan and in college (for the first time), I worked for Red Robin (don't click if you don't want to see meat stuffs). Surprisingly it was a great job. I liked the people I worked with, I enjoyed the food and the overall atmosphere. Then I went vegetarian,which might seem like a hard thing to do at a diner style burger joint, but it was okay because they served a Gardenburger (which does have milk products and egg, please beware!). Theeeennn I went vegan. Yet still! Nothing to fear. They offer a BOCA patty for all the little vegan girls and boys. Their FAQ says the following: "Do you currently have vegan and/or vegetarian offerings on your menu?" Yes. Most Red Robin restaurants in the U.S. offer both the BOCA Original Vegan Burger and a Gardenburger patty as meatless options for any burger or sandwich at no additional charge. In addition, we carry a wide range of salads and other entrees, which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests. I still get caught up on the line, "...which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests." - and they mean it! To be honest, eight years since I left my job at Red Robin, that's what I remember. A corporate company that somehow seems to still remember that the guests are the focal point, that not everyone is the same and some people make choices to be different, but everyone should have options and be accommodated. Not only that, but at the same cost. I often go to restaurants that carry a meat replacement for sandwiches and am charged $1.50-3.00 extra to substitute it, but not here. So yes, they serve meat, but yes they also serve vegan (and gluten free) options. Because I am as important as the next person as the next person is as important as I. There's a lesson to be learned here, so kudos RR. You've made me a repeat customer for life. :) Note: I 3 starred _this location_ not the company as a whole, which I 5 star.
(3)
Ann A.
Food is delicious, but overpriced. Kids (and adults) love bottomless fries and bottomless rootbeer floats! Awesome! Burgers are delicious. If it's not right, they'll fix it. Very easy to overeat here. Get a rootbeer float and you won't need a drink or dessert. Watch out for those endless fries. The onion straws are really tasty, too! The atmosphere is fun and provides a nice relaxing sit down from a day of shopping.
(4)
Morgana V.
I dislike this place. One time I had TRASH, yes I said TRASH in my dessert when I got it at my table. The servers aren't the brightest of people. Just count on something being wrong with your order. This is also a hot spot for little screaming children.
(1)
Andres P.
Hostess was rude. Many empty tables in the restaurant and she made us wait ten minutes to be seated. Her excuse was that the bus boys only had one bucket to pick up the plates from the previous table. On top of all this she didn't even greet us or made us feel welcomed. When we finally sat down at the table, the check from the previous table was still sitting there and the waiter took ten minutes to come to take our drink order. Which at that point we left to go to bjs. The service is much better at the wiregrass red robin.
(1)
Nichole C.
Sadly RR gets a three from this kid. What I like: their salads, wings and guac are delish! I know they are known for burgers but the few times I have ordered a burger, I've found them just okay. Not terrible but not ah-mazing, and something I must have when I go on. That being said, tonight the hubs and I went and the service was pretty terrible, HOWEVER, my burger was for once truly ah-mazing (prime chophouse, YUM). We did come in after 9pm and so perhaps that was why, but there was no hostess and another server was sweet and sat us but kept saying, "I don't know where the hostess is, she should be up here", I will say while I have never served, I have been in customer service for a verrrry long time and CS 101 is just to take responsibility, I appreciated her seating us but didn't need anyone to point fingers at anyone else. I went to the restroom once seated and after I returned, our server still had not come to take our drink order.Once we did order, it took a ridiculous amount of time for our food to come out and at one point our server was flirting with the girl at another table and talking about how he hated closing and someone didn't tip him and how if people can't afford to go out, they should visit McDonald's $ menu. I hate when I can hear things like that; I get the female patron was a server as well somewhere but I didn't need to here their convo while my food was taking forever to arrive. It was so unprofessional. The con: we don't think our server ever rang our order in. The pro: we never complained once, but the manager saw our long wait for dinner and comped our entire meal! Honestly, the food is decent, the service is so-so and while I would go back it seems like ever since this RR has opened, it has gone a bit downhill. I wouldn't seek them out any time soon, but I would return if in the area.
(3)
Gina K.
I love the option for a gluten free bun, but my takeout food was absolutely wrong. I asked for mayo, mustard, and ketchup on the side...and I got a burger with meat and the bun only slathered in a gag-worthy amount of a condiment explosion. No pickles, tomatoes, or anything..I don't think my request for condiments on the side was that difficult to communicate. I'm not a picky eater, but this was inedible. I attempted to call and speak with management, but I was on hold so long I gave up! What a waste of money. I'll never order takeout from this location again!
(1)
Da Vman V.
Frozen burgers thrown on a grill, they don't even come out hot! Staff & their milkshakes are the only good thing at this place. A lot different from when they 1st opened.
(1)
Michael K.
Amazing burgers with bottomless fries Wow!! I love this place so much. You have to try it.
(5)
Eleanor W.
This was my first trip to a Red Robin! That ad song just stays in your head after you've been here. Hamburger was awesome. Bottomless French fries, what's not to love about that? I'll be back....
(4)
Robin W.
Over priced bad burger??!! Not for me. Loved the decor and the look of fun oh and the strawberry lemon drink. But that is all from this place. Where to start ..... the bottomless fries never happened on any of my visits. Is that not your big slogan? and you dont come through ... not a good move. The burgers are meh but not worth $10. The wait staff slow, unattending and forgetful. We had to keep asking for drinks ohhh and the bottomless fries which we got after we finished our burgers. Just bad service, mediocre food and long waits for drinks and orders. Dont go save your money and go to another burger joint or the food court.
(1)
Victor P.
Fast and friendly service,nice atmosphere!
(4)
Pat B.
Great location & Awesome menu...something for every taste...
(5)
Brandon P.
Service was ok. Food was ok at this location. Atmosphere stinks. This isn't the normal stand alone Red Robin. This location is in the Citrus mall. Better service and atmosphere at the Bruce B Downs and 54 cross section location.
(3)
daphne m.
We love red robin in California but this one I have been here twice and the service was bad both times. Both times I had to send back my food for undercooked and it had cheese on it when asked not to. I know what red robin should taste like and we go from Orlando to eat here and both times was a flop. I hear next here there will be in Orlando so I hope its better.
(3)
Adriana C.
The commercials drew me in, I must admit it. I don't often venture out of South Tampa but it was a fun adventure. Good food & good service.
(3)
J V.
So i just got back from red robin..about 30 minutes ago.. after a 45 minute wait .. we were seated..the server came over and started throwing the paper coasters on our table like she was throwing frisbees ..n it just went down hill from there on the service side of things.. what?.. you forgot to bring out our dish so we can actually eat the appetizer and said that "the other" guy forgot to grab it when you said you were gonna get it for us? what? ..you forgot our root beer float and brought it out after we had to ask the girl that brought out our meals to grab us the root beer float? what?.. your question of "would you like some more bottomless steak fries? came when we were completely empty on fries and had just a few bite of our burgers' left?...and what's this? .. we had to wait extra long for those fries to come out of the kitchen because you said there was a big party of 25?...don't tell me they didn't get their food yet because they were seated before we were...if not..if i was part of that 25..i would be hella piss...and what's this? ..barely warm soggy fries that we had to wait awhile for???... The food?..it's passable..hence the two star.. or else I would have rated a negative 5 stars .. I'm pretty sure there are other so-called "gourmet" burger places out there that are better and actually "worth" the price I had to pay...overall totally not impressed..the patty itself wasn't nothing extraordinary ..flavor-wise..so i have no idea why it's called "gourmet"..the burger was just packed with large amount of side ingredients...if i wasn't so hungry after the long wait..and if the burger didn't cost 10 dollars.. I wouldn't have bothered with finishing the burger.
(2)
Dana J.
Decided I needed a good burger night and headed over to the Red Robin Restaurant in the Citrus Town Center. We arrived about 6:45 and sat in the bar area. I had the Southern Charm burger and the Thorny Señorita Rita. Let's start with the cocktail. A-MAZING!!! Holy cow was this drink good. Not too strong but the favors were mind blowing. The salted rim with the Blue Agave tequila made a perfect combo. So good I ordered two. Now the burger. I was a little skeptical about this one but surprisingly it was fabulous. The sweetness of the brown sugar cooked into the burger and the candied bacon were fantastic. The ciabatta bun was fresh and the flavor a just melted together. I ordered it medium and it came out perfect. This burger is a winner. Our waitress was extremely accommodating and was always checking on us. We did have a table right near the bar so it was rather crowded with people coming in for to go orders. Will choose a different set next time. Overall it was a great experience. I will defiantly be going there again. Plus the price was very reasonable.
(4)
Natasha W.
I believe this place is known for their burgers and so I tried the bacon guacamole cheeseburger. It was really good. The fries are bottomless which means unlimited but they're steak fries (thicker cut) which aren't my favorite. Also had the mountain chocolate pie. Too much chocolate. Yes there is such a thing...at least for me. Two of us eating it and still didn't finish due it's richness. Another plus is that they have happy hour all day, everyday.
(4)
Autumn M.
The service is below mediocre, portions scant, and the quality marginal. At first glance, I thought they were bringing me someone's leftovers since I could count how many fries were on my plate; 9-10! It was disappointing to say the least. Burgers were way over cooked and charred.
(1)
Heather S.
Came here in between a day of errands and shopping. I haven't been here in a while since I lived in Pittsburgh. Sometimes it's nice to have something familiar when your really hungry and I got the whisky river BBq burger. It tasted the same as I remember and they had the option of bottomless sweet potato fries. I gave it three stars because it was fine but there was nothing special that had me thinking of the next time I would go back. Just average if you want something you know that is going to taste the same when you order it.
(3)
Mark D.
This is a very solid place with nice hamburgers, but overall it will not blow you away. The quality of Red Robin varies widely from location to location and the one in Citrus Park is not among the best even though the food is still decent. The service here is above average, but the problem exists in the kitchen where things are generally not cooked the way you order. For example, the bottomless French Fries are one of the best things about this chain, but at this location the Fries are almost ALWAYS under-cooked. Soggy steak fries are not good and even if you ask them to "over-cook" your fries they don't...they just bring you the same soggy, overly potatoey fries. And the Hamburgers always seem to come VERY well done even if you ask for Medium like I do. Red Robin as a chain is probably a "4" nationally, but this location gets a "3" for not cooking things the same way they do at other locations.
(3)
Matt S.
I was excited to try Red Robin, and the best I can say is the burgers are big. Unfortunately the seasoning is on par with retirement home fare. Everything was great looking, but bland. The shakes, fries, and onion rings were decent, but nothing remarkable. Far better options all over the bay area than a bland chain like this.
(2)
Diana A.
I don't mind a pricey burger but they have no life to them ! They're simply average burgers. Iv tried this place twice and left unimpressed and disappointed. I have thrown in the towel and will not return!
(2)
Sha Vonne' W.
So, this is my favorite burger place ever! Some are over rated but for the most part they are good. The drinks are good as well but they are a little expensive.
(5)
Jennifer Y.
Ever notice how the red robin in Wesley chapel is packed at all times of the day and night, yet citrus park is always empty? It's the service. You can be nice as can be but when u are slow and the wait times for food are this long, makes u want to never come back. Oh but then u keep coming back because u like the food and things never change. I wanted to see about getting a party platter of chips and queso but since no one ever answered the phone, I'm now sitting across the street at chili's getting from here.
Not starting off good. Made a reservation in person for a big party she said 20 mins 30 mins later and she said they still didn't have seating yet nothing. The hostess said they had to 'find staff' to handle our group, our group of 22 consisted of all Asian people walking in speaking German and English and Filipino. There were only about 5 tables at that moment. Good job guys. Manager Michael Kelly wasn't accommodating at all even though they already had our seating set because no one was there. So BJs next door was able to help us and we're awesome.
(1)
Robin W.
Over priced bad burger??!! Not for me. Loved the decor and the look of fun oh and the strawberry lemon drink. But that is all from this place. Where to start ..... the bottomless fries never happened on any of my visits. Is that not your big slogan? and you dont come through ... not a good move. The burgers are meh but not worth $10. The wait staff slow, unattending and forgetful. We had to keep asking for drinks ohhh and the bottomless fries which we got after we finished our burgers. Just bad service, mediocre food and long waits for drinks and orders. Dont go save your money and go to another burger joint or the food court.
(1)
Victor P.
Fast and friendly service,nice atmosphere!
(4)
Pat B.
Great location & Awesome menu...something for every taste...
(5)
Daniel H.
Just an average burger. I was expecting a lot more, something akin to 5 guys. I got the classic double, their signature burger. The bread was not fresh and the meat tasted like it was frozen. It just didn't really have any flavor. You can really taste the difference between fresh meat and frozen, like 5 guys... or even Wendys. The onion rings were very good and the dipping sauces were tasty. The fries that came with the burger were less than stellar. I would put them on par with those frozen kind you get at the grocery store.
(3)
Michael G.
I would say that the quality differs greatly from location to location. I've been to the location at wiregrass mall several times and have received satisfactory service and food. At this location however we didn't really receive great service. Granted, we did come in at 9pm to get some food before going to the movies, but the hours showed they didn't close till 11. The majority of the staff was busy with what looked to be closing tasks and left only two servers to handle the whole restaurant. I can't really blame the service on the waitress because this was probably the choice of the restaurant manager. We saw our waitress no more than 3 times during the whole visit, once to take our order, once when we flagged her down to see if they were bringing out the fries they missed for my friends food and last for the receipt. The food was decent, but I wasn't entirely thrilled with it, like other reviewers have stated, small patty, lots of toppings. From my other visits to the Wesley chapel location I would recommend getting their loyalty program card because it does offer free burgers after a certain amount of purchases and during your birthday month.
(2)
Tiff P.
Great burgers with bottomless fries, and they have sweet potato fries now too! But the 2 stars is for the poor service. We waited 20 minutes just for a server to come by and bring us waters. Initially we were sat in a section where the server apparently didn't want to work, and even came over and asked us if someone else was taking our table. But we don't work there, aren't you supposed to be asking your colleagues that? Or if you don't want to work, or are getting off shift, then can you please ask the hostess to not seat anyone in your section? Kind of ridiculous. Kind of rude. No apologies from anyone either. I'm a RR fan, but for the service at this location, EEEK ME THINKS NOT!
(1)
Mark H.
I've grubbed down here twice over the past year, and I'm a fan. First time around, I ordered the bacon cheeseburger and nachos. Oddly enough, I was more impressed by the nachos than the burger. I think because I was expecting the nachos to suck :) The burger was good, juicy and plenty big. Plus, they got the whole bottomless fried thing going on, so I didn't leave hungry by any stretch of the imagination. And to top it all off, they serve Blue Moon. I went back this weekend and ordered the guacamole bacon Swiss burger, and it was fantastic. The combination of those 3 condiments sounds horrific as hell, but I've got to say I was pleasantly surprised by how well they complimented each other. Next time I go, this will be the burger of choice. Best burger in the Bay? No. Better than your standard fast food burger? Mos def! Someone below commented that Red Robin was a "hot spot for screaming children," and that is no lie. The atmosphere is very loud, so this wouldn't be the place to bring someone for a quiet, romantic dinner for two.
(4)
Addison P.
Monday night, 6:45, and the place looks like a tornado hit it. And they gave me cold fries.
(2)
Dominic G.
The service was alright. The menu is pretty ordinary but there's something for everyone. It's pretty loud here but not unbearable. The food isn't amazing and it's definitely over priced.
(3)
Gigi S.
I'm ok with this place, but just Ok. I've been here to have the chili before, and it always has a slight burnt flavor, which surprisingly I'm alright with. This time when I went for a burger with fries, and slaw, I was a bit mystified. I ordered the Royal, a heaping burger with bacon in each bite, and a fried egg on top. Due to grease and salt factor is was too much with the bacon which was evicted immediately. You can't mess up a burger with an egg on it, but the fries looked great. I didn't need them, but they looked like long planks of steak fries just begging to be dipped ever so carefully in a soft patch of ketchup, but my eyes deceived me as the fries didn't taste as good as they looked. Maybe over cooked and hardened? I tried a soggy one...still not much to report. The slaw had huge cabbage chunks but they were dripping in sweet white mystery sauce. Way too much sauce, so gave up on em, and ordered a chicken tortilla soup which was probably the belle of the ball. I'll stick to that soup going forward as the grease intake wasn't worth it in the end.
(3)
Sam Q.
I'm a fan of hamburgers. I consider them one of the four major food groups. If you want to step up from Burger King and McDonalds, give Red Robin a try. They have a really nice selection of burgers with a "pink or no pink option". I got a Monster Burger (two patties) with pink. It was very good. The onion tower was impressive. They also have sweet potato fries if regular steak fries are not your thing. If they are your thing, you're in luck. They are bottomless, all you can eat. The shakes and the sundae were not very impressive. I'd pass on those. Place was packed and service was competent. I can't say they make the best burger ever, but it's pretty good. It's A-OK.
(3)
Cory H.
Awesome dining experience our sever John Gunther was so good he belongs at a fine dining establishment . Our burgers & onion rings were great too . But if you want the best service ask to be seated in Johns section!
(5)
Christopher R.
Been to Red Robin before and have generally been impressed with the burgers. This time.... not so much. My wife loved it. I ordered the royal burger with pepper bacon on the jalapeño bun. Meh, it was ok. Bland. I think the egg stood out the most. Barely caught any spice in the bun. I want to say it was an off day for the kitchen, or my taste buds. On previous visits id say it was a fluke. The one saving grace to this visit (besides my wife loving her burger) was the service. Holy crap! It was awesome. Ginger was our server and she was insanely awesome. Even a manager came by and was super friendly as well. Give Ginger a raise!!!
(3)
April S.
They have the best burgers ever. Now you can substitute the fires for sweet potato fries. That's even better. Plus endless fries??? What more could you want.
(5)
Brett N.
Why 2 stars? Because it was quite the disappointment. --- --- --- I drove all the way to Citrus Park to eat at Red Robin a few days earlier... and embarrassingly ate at Johnny Rockets instead (on accident.) I have to say that Johnny Rockets was significantly a better burger. Red Robin had a more intriguing menu of burger options, but Johnny Rockets had a much juicier taste, with better service. I went with the Prime burger that included horse radish sauce and mushrooms - totally up my alley. Unfortunately, I got a very small patty, too many mushrooms, and very little flavor, This burger was the opposite of "juicy." The service was friendly, but slow. There was about a 10 minute period where I never saw her. I didn't have napkins until I had already started eating. She corrected this, but overall, it just wasn't a good day for Red Robin. I originally gave 3 stars, but it just didn't warrant that.
(2)
CJ G.
When I go there which in the past was like every Sunday with my father I'd always get a burger being they serve some really good burgers well I wamted to say the burgers there are cooked to perfect how ever way you want from medium rare to medium well, I like mine medium. But the fries there is amazing the seasoning is amazing and just in case they have a thing of the seasoning just in case you need more. One thing I'd like to see is sugar-free shakes for diabetics like me. But other than that I give Red Robin's 5/5 due to cleanliness and amazing food
(5)
Maureen K.
Food poisoning was my meal of choice at this restaurant. I had a burger, and sweet potato fries, that I should have returned because they were completely grease. However, I was very hungry, my bad. Within a half hour my gut felt weird, within an hour, I was puking and had explosive diarrhea. I called the Mgr to alert him to protect others and he advised me I must have a food allergy as food poisoning takes at least a day to develop. Haha!!! Well my dr tells me there are plenty of things it could be and Red Robins Mgr is not a DR. 3 days later I am starting to feel better. Total lack of concern for my welfare. Sad.
(1)
Dana J.
Decided I needed a good burger night and headed over to the Red Robin Restaurant in the Citrus Town Center. We arrived about 6:45 and sat in the bar area. I had the Southern Charm burger and the Thorny Señorita Rita. Let's start with the cocktail. A-MAZING!!! Holy cow was this drink good. Not too strong but the favors were mind blowing. The salted rim with the Blue Agave tequila made a perfect combo. So good I ordered two. Now the burger. I was a little skeptical about this one but surprisingly it was fabulous. The sweetness of the brown sugar cooked into the burger and the candied bacon were fantastic. The ciabatta bun was fresh and the flavor a just melted together. I ordered it medium and it came out perfect. This burger is a winner. Our waitress was extremely accommodating and was always checking on us. We did have a table right near the bar so it was rather crowded with people coming in for to go orders. Will choose a different set next time. Overall it was a great experience. I will defiantly be going there again. Plus the price was very reasonable.
(4)
Natasha W.
I believe this place is known for their burgers and so I tried the bacon guacamole cheeseburger. It was really good. The fries are bottomless which means unlimited but they're steak fries (thicker cut) which aren't my favorite. Also had the mountain chocolate pie. Too much chocolate. Yes there is such a thing...at least for me. Two of us eating it and still didn't finish due it's richness. Another plus is that they have happy hour all day, everyday.
(4)
Autumn M.
The service is below mediocre, portions scant, and the quality marginal. At first glance, I thought they were bringing me someone's leftovers since I could count how many fries were on my plate; 9-10! It was disappointing to say the least. Burgers were way over cooked and charred.
(1)
Jennifer Y.
Ever notice how the red robin in Wesley chapel is packed at all times of the day and night, yet citrus park is always empty? It's the service. You can be nice as can be but when u are slow and the wait times for food are this long, makes u want to never come back. Oh but then u keep coming back because u like the food and things never change. I wanted to see about getting a party platter of chips and queso but since no one ever answered the phone, I'm now sitting across the street at chili's getting from here.
(2)
Heather S.
Came here in between a day of errands and shopping. I haven't been here in a while since I lived in Pittsburgh. Sometimes it's nice to have something familiar when your really hungry and I got the whisky river BBq burger. It tasted the same as I remember and they had the option of bottomless sweet potato fries. I gave it three stars because it was fine but there was nothing special that had me thinking of the next time I would go back. Just average if you want something you know that is going to taste the same when you order it.
Not starting off good. Made a reservation in person for a big party she said 20 mins 30 mins later and she said they still didn't have seating yet nothing. The hostess said they had to 'find staff' to handle our group, our group of 22 consisted of all Asian people walking in speaking German and English and Filipino. There were only about 5 tables at that moment. Good job guys. Manager Michael Kelly wasn't accommodating at all even though they already had our seating set because no one was there. So BJs next door was able to help us and we're awesome.
(1)
Mark D.
This is a very solid place with nice hamburgers, but overall it will not blow you away. The quality of Red Robin varies widely from location to location and the one in Citrus Park is not among the best even though the food is still decent. The service here is above average, but the problem exists in the kitchen where things are generally not cooked the way you order. For example, the bottomless French Fries are one of the best things about this chain, but at this location the Fries are almost ALWAYS under-cooked. Soggy steak fries are not good and even if you ask them to "over-cook" your fries they don't...they just bring you the same soggy, overly potatoey fries. And the Hamburgers always seem to come VERY well done even if you ask for Medium like I do. Red Robin as a chain is probably a "4" nationally, but this location gets a "3" for not cooking things the same way they do at other locations.
(3)
Matt S.
I was excited to try Red Robin, and the best I can say is the burgers are big. Unfortunately the seasoning is on par with retirement home fare. Everything was great looking, but bland. The shakes, fries, and onion rings were decent, but nothing remarkable. Far better options all over the bay area than a bland chain like this.
(2)
Diana A.
I don't mind a pricey burger but they have no life to them ! They're simply average burgers. Iv tried this place twice and left unimpressed and disappointed. I have thrown in the towel and will not return!
(2)
Sha Vonne' W.
So, this is my favorite burger place ever! Some are over rated but for the most part they are good. The drinks are good as well but they are a little expensive.
(5)
Cari P.
First, I have to say that burgers are by far my favorite food. I would eat a burger for every meal every day if I could. I'm not talking gourmet fancy burgers either, I can get down with a greasy burger in any hole in the wall place anytime. So I was pretty excited to check out Red Robin, having never lived near one before I never tried before moving to Tampa. This was one of my most disappointing burger experiences ever. They really hype you up with their "yum" commercials and their full burger menu, but once you get the food it's pretty much McDonald's status. Don't get me wrong, I can enjoy McDonald's in a pinch, at McDonald's prices(can't argue with the dollar menu). But the quality of the meat is just not there, and without that you can stack as much pineapple or jalapeno or eggs or whatever other "unique" toppings you want on a burger but it just isn't going to work. I don't want to pay restaurant burger prices for what I feel is a $1 burger. The only good thing I had was the onion rings, if I'm ever in the mall and need to grab something to eat I'd probably consider going just for the onion ring tower. But for burgers I'd rather spend half as much money and get fast food. The service was good and it's worth a try if you're at the mall and don't want to eat anything else there, but I'm really not a picky eater and the food just didn't do it for me at all.
(2)
Michelle G.
They have a gluten free bun and gluten free fries (which means they omit their house seasoning). I would recommend giving it a try!
(4)
Erin S.
"Yum" is right. The reviews for this Red Robin location seem extremely hit or miss, maybe I got lucky? I can vouch that the Whiskey river bbq burger is amazing. That bourbon-infused bbq sauce is the shining star, and those "bottomless" steak fries are even better dipped in it. It also comes with onion strings, cheddar cheese, lettuce and tomato. Despite being heavy the bun and toppings held up well, and wasnt too greasy. And seriously, careful with those unlimited steak fries. Those things are addictive. Some of their drinks are "bottomless" too, including the strawberry lemonade I ordered. It was refreshing and VERY sweet, probably too much for some but not this girl. Service was great, it was a slow night and our waitress was super attentive and informative. All in all a great experience and I'm positive ill return.
(5)
Anne Z.
Our first time in here had terrible service. However, we gave it a second chance and it was much better. The food is decent. The freckled lemonade is delicious. The fries are bottomless, but the service is so slow we left before getting a refill.
(3)
Dianna B.
I'm a Red Robin fan. I admit it, I like them a lot. HOWEVER, I generally am a picky eater. I don't eat a lot of carbohydrates, so when I order something, I will ask for special requests... which is what I did when I stopped into this location with my friend Dani. We arrived, we sat immediately and noticed that they'd done some recent remodeling. When we asked how long ago they'd done it, we were told a year ago. We knew it'd been more recent than that, but I guess that was the time frame they were telling people. *shrug* We both ordered something with a customization to it. My friend ordered the cobb salad, no tomatoes, dressing on the side. Me, I ordered the soup/salad combo, the southwestern salad, no jalapeno coins (Allergy) and dressing on the side. Our food came.. for some reason, the salads were taking a -very- long time. Anway, when they came, the soup was fantastic, but my salad was very.. very .. wet. like soupy wet. A puddle at the bottom of the bowl also showed that there was dressing on it, as it wasn't clear fluid. I was sorely disappointed. I called my waitress over and she apologized profusely, she took it back to the kitchen and immediately had the manager come over. He had them re-make the salad for me, and he also took it off the bill (something he didn't have to do at all, but I'm thankful he did.) Over all, the Service was impeccable, but the food was just Meh.
(3)
Mike P.
Good food and atmosphere at a reasonable price. Their burgers aren't the best but they are better than most. The convenient location and service make it a nice experience:
(4)
Jade B.
We had the chance to have Ashley again. Happy Birthday, BTW. The food was spot in this evening and the beverages just kept in coming. The service is always with a genuine smile and heart felt concern. We will stoop be coming back for as long as Red Robin keeps Jen's lime Ashley.
(5)
Mahdy S.
5/28/2014 My server, Lauren L., was nice and attentive. I got the big tavern burger (8 oz) cooked medium-well. Very tender and juicy and cooked exactly as requested. The gentleman that made my burger, Michael (not sure if he's an actual cook or manager or what his exact title is), even came out to check on things. Didn't see that coming and thought it was a nice and unique touch to the experience there. First time that's happened with me at Red Robin. Fries were crisp and golden. Even though everything tasted well, I couldn't resist adding some of that great seasoning they keep at the tables!
(4)
Ron M.
Lunch on Saturday in mall wasn't as expected was seated promptly. Took sometime for waiter when asked questions about beer specials she had to go read sign and didn't know how to say then properly or know anything about them. Just had tea since not knowledgeable, took sometime for her to come back to take out order. Food was delicious overall the waitress was very unattendof I finished my fries and wanted more since it's suppose to be bottomless and she never came back to ask. I had to flag her down to get check and her poor service reflected her tip amount. I won't comeback afterwards my stomach was really upset too.
(2)
Cher T.
I am not a fan of Red Robin. I'll say that right up front. I know so many of you are and that's incredibly awesome for you. I just don't like chain burger joints, especially since I am not a huge burger fan to start with. However, I will say this... Red Robin has the BEST STEAK FRIES EVERRRRRR. If I was able to just eat a meal of strictly fries, I would be perfectly happy at RR. The burgers are alright....but I prefer to have a burger at a steakhouse with a better quality of meat. RR's are also so loud all the time. I don't mind noisy, but the level of loud in this place is so above the norm. There just always seems to be the worst children in Tampa Bay come here for dinner, along with their worst parents who do absolutely nothing to get their kids under control. I have had kids run past my chairs, knocking over my purse, bumping over drinks...even had one kid drop his food in my lap. Yes, running by with a mouthful and handful of onion rings, he ran right into me and blarrrrgggghhhhh...all the food came out of his mouth and hands, into my lap. I naturally talked to the parents who just kind of shrugged it off and had junior sit back down. No apology, nothing. By the second time the kid ran around our table and knocked my purse down again, I asked the manager to please, talk to the parents and ask them to get their herd under control. He sure did, by LOUDLY announcing that "THAT LADY OVER THERE SAID YOUR KID KEEPS RUNNING AROUND..." etc etc. Really, Dude? Now, I am subjected to dirty looks and snarky remarks for the rest of my dinner. Dinner, mind you, with my wonderfully behaved grandkids who sat in their seats the entire time. Red Robin has its place in the universe, I'm sure. It's an okay place to drop into after a day of shopping at the mall for a meal. Not exactly a cheap meal...but a meal nevertheless. I would give RR one star, if it wasn't for the damn fries. Those frickin' fries. They call to me in my sleep sometimes...but fortunately, I live far enough away that I have to just lie down til the feeling goes away.
(2)
Robert N.
Burgers are only average, don't miss bottomless fries but overall just not the best experience.
(2)
Nicole Leigh S.
A long, long time ago, back when I was living in Michigan and in college (for the first time), I worked for Red Robin (don't click if you don't want to see meat stuffs). Surprisingly it was a great job. I liked the people I worked with, I enjoyed the food and the overall atmosphere. Then I went vegetarian,which might seem like a hard thing to do at a diner style burger joint, but it was okay because they served a Gardenburger (which does have milk products and egg, please beware!). Theeeennn I went vegan. Yet still! Nothing to fear. They offer a BOCA patty for all the little vegan girls and boys. Their FAQ says the following: "Do you currently have vegan and/or vegetarian offerings on your menu?" Yes. Most Red Robin restaurants in the U.S. offer both the BOCA Original Vegan Burger and a Gardenburger patty as meatless options for any burger or sandwich at no additional charge. In addition, we carry a wide range of salads and other entrees, which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests. I still get caught up on the line, "...which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests." - and they mean it! To be honest, eight years since I left my job at Red Robin, that's what I remember. A corporate company that somehow seems to still remember that the guests are the focal point, that not everyone is the same and some people make choices to be different, but everyone should have options and be accommodated. Not only that, but at the same cost. I often go to restaurants that carry a meat replacement for sandwiches and am charged $1.50-3.00 extra to substitute it, but not here. So yes, they serve meat, but yes they also serve vegan (and gluten free) options. Because I am as important as the next person as the next person is as important as I. There's a lesson to be learned here, so kudos RR. You've made me a repeat customer for life. :) Note: I 3 starred _this location_ not the company as a whole, which I 5 star.
(3)
Gina K.
I love the option for a gluten free bun, but my takeout food was absolutely wrong. I asked for mayo, mustard, and ketchup on the side...and I got a burger with meat and the bun only slathered in a gag-worthy amount of a condiment explosion. No pickles, tomatoes, or anything..I don't think my request for condiments on the side was that difficult to communicate. I'm not a picky eater, but this was inedible. I attempted to call and speak with management, but I was on hold so long I gave up! What a waste of money. I'll never order takeout from this location again!
(1)
Nichole C.
Sadly RR gets a three from this kid. What I like: their salads, wings and guac are delish! I know they are known for burgers but the few times I have ordered a burger, I've found them just okay. Not terrible but not ah-mazing, and something I must have when I go on. That being said, tonight the hubs and I went and the service was pretty terrible, HOWEVER, my burger was for once truly ah-mazing (prime chophouse, YUM). We did come in after 9pm and so perhaps that was why, but there was no hostess and another server was sweet and sat us but kept saying, "I don't know where the hostess is, she should be up here", I will say while I have never served, I have been in customer service for a verrrry long time and CS 101 is just to take responsibility, I appreciated her seating us but didn't need anyone to point fingers at anyone else. I went to the restroom once seated and after I returned, our server still had not come to take our drink order.Once we did order, it took a ridiculous amount of time for our food to come out and at one point our server was flirting with the girl at another table and talking about how he hated closing and someone didn't tip him and how if people can't afford to go out, they should visit McDonald's $ menu. I hate when I can hear things like that; I get the female patron was a server as well somewhere but I didn't need to here their convo while my food was taking forever to arrive. It was so unprofessional. The con: we don't think our server ever rang our order in. The pro: we never complained once, but the manager saw our long wait for dinner and comped our entire meal! Honestly, the food is decent, the service is so-so and while I would go back it seems like ever since this RR has opened, it has gone a bit downhill. I wouldn't seek them out any time soon, but I would return if in the area.
(3)
Noelle L.
So I'd like to preface by saying that the last time I had been to a Red Robin was in Ohio in my college days (2005ish). From what I remembered, the burgers were good and the endless fries were crispy and delicious. So when I kept raving at their array of burger choices to my boyfriend, we finally made the hike up to Citrus Park Mall to grab a bite to eat and catch a flick at the adjacent theater. We were seated right away. However, this is a family joint. I'm fairly confident that this is a "bring your kids" kinda place, because there were a few screaming/loud children in the establishment. This cannot be faulted by Red Robin by any means. We got a server that was green... may have been his first day. Service was terrible, although he was new, so I again, do not blame Red Robin. I asked for my burger with no sauce, however, it came with sauce. We never got a refill of our unlimited fries either, and our drink glasses were empty and not refilled. Aside from the service, the food did not live up to my expectations. There was not a lot of seasoning or flavor in the burgers. The cook did cook my burger perfectly though (med-rare), which I give props for. I'd rather go to Square 1, Johnny Rockets, or even Champps for a burger before I'd come back here for one.
(2)
Mitch L.
I had been to a Red Robin in NJ a few years back. I liked this one in the mall. I went with my friend Donna and her kids. We all had a great time. The Onion Ring Tower we shared was AWESOME!!! Very tall!! Very Tasty!!! Most everyone got a burger and everyone seemed happy with their meal. I didn't hear any complaints!!! I thought the prices were a bit high for burgers but my mushroom and I think it was parmesan cheese was delicious. I thought the fries were good. Fun place to go for a change!!!
(4)
Ashley H.
Service at this place is terrible. If you want to eat here. Get the food to go so you can enjoy your food.
(2)
Meghan W.
I'm honestly surprised to see so many negative reviews, as I ate there yesterday and had a positive experience. I ordered the Southwest Chicken Salad without cheese and dressing on the side, and my husband ordered a burger and fries. Our server checked on us frequently, and I didn't get charged for my side of fries, I guess because the server counted it as part of my husband's bottomless fries. It was clean and the service was well done. My salad was fresh, and everything was customized just as I asked it to be. We'll definitely be back.
(4)
John G.
Banzai burger can't say enough about this burger except Sony get it to go. I was pretty disappointed with how soggy it was after driving 15 minutes back to my house.
(3)
Michelle C.
Never again! I've been a huge fan of Red Robin for years and this past weekend was the nail in the coffin for this location. From the moment we requested to be seated it was bad. Hostess told us 25 min in a tone with a face that should've told me then. 5 min later the text message arrives. Promptly seated and 45 minutes later had our NON ALCHOL drinks. I thought we were being smart and ordering food at the same time...wrong. Our food was brought about 20 min after the drinks we still had no silverware and no ketchup. After seeing our waitress only to take our order and bring our drinks I asked the manager for these items to which I received there's ketchup on the table..well jacka** I'm not blind it's empty. We then end up with 9 settings of silverware...my boyfriend having to work that night wanted 1. More fries..bottomless right? WRONG 2. And order food to go. No kidding the waitress showed up and her response to the fries it will take a while and to the food an odd look and then "Why?" Does it matter WHY? One would think as a waitress after your deplorable service would be thinking about me being a decent human being and tipping you on the amount! I was going to talk to the manager but after watching him take a server outside and return her in tears in the middle of dinner service not to mention his overall attitude with us decided against it. NEVER EVER EVER AGAIN! Oh and last time our receipt was in French and when we brought it up they stated someone has been hacking their systems and placing notes on checks and changing the language. Red Robin booooooo
(1)
Beau C.
This place will blow up your taste buds & take hostage of your protein desires. Onion rings that will hold you in chains of meat affection!
(5)
Natasha P.
Every burger is a guaranteed great here....love love love it.
(5)
Jennifer H.
Love the food! The whiskey river bar-b-que chicken wrap us wonderful. Love the bottomless fries too. The freckled lemonade is awesome. The service needs a little work though...
(4)
Cortney M.
Been to this location twice and it's the only Red Robin I've ever been to. The food is good, I love it actually but the service on the other hand.. they should fire almost everyone and rehire. Host was beyond rude and glasses were dirty. Our two waitresses were sweet but clearly had more tables than they could handle.
(3)
Tiffany B.
A bit over priced, but their burgers are really good. Plus- bottomless fries? Yes please, although I probably shouldn't. I've also had their cobb salad quite a few times and it is reaally really good, and I'm not a big salad eater, so that's saying something.
(3)
Jeff E.
Red Robin is a guilty pleasure of mine. Everything is for the most part fried, and never ending fries will make you stuff your self. The food is excellent. They have fairly cheap appetizers, and most of them are better then average. The onion rings are extremely good and usually are nice and crispy when they come out. The burgers are great, and they do a lot of takes on burgers that you won't find at any other restaurant. This isn't going to be just your normal blue cheese burger, bbq burger, and bacon burger. I've never come here and had anything that tasted bad. The service at times can be questionable and its the only thing that stops this from being a five star review. If you go in there when it is busy, expect to wait slightly longer for anyone to come by to check on you, take plates, or refill drinks. Its never been so bad that I wouldn't come back, but if you aren't prepared for it, it can be inconvenient. I do give warning for people looking for a more intimate dining setting. This is a very family friendly restaurant and there will be lots of commotion going on, especially if there are any large groups with children. As long as you are willing to be a little laid back though, it actually enhances the experience. Overall, I really recommend Red Robin for anyone who is looking for a great burger, and not at your typical bar setting.
(4)
Ben O.
There were more tables empty than in use this afternoon, but the service was unconscionably slow. The cheese dip congealed while we waited for more fries, and I had to stack empty drink glasses a cubit high before the manager noticed anything was wrong. We should have left at the beginning, when the greeter tried to prevent my wife from sitting opposite me and had the nerve to ask ME if my wife would be willing to have her wheelchair shoved between tables. The woman's got a master's degree in philosophy and this greeter asks ME? Oh hell no. You want to know whether a customer is willing to do something uncomfortable, you ask her directly. Don't compound your error by acting as if people who use wheelchairs can't answer your questions for themselves. The food's good, but Wesley Chapel and Brandon have Red Robins WITH good service. Go there, or the mall food court, instead.
(1)
Brandon P.
Service was ok. Food was ok at this location. Atmosphere stinks. This isn't the normal stand alone Red Robin. This location is in the Citrus mall. Better service and atmosphere at the Bruce B Downs and 54 cross section location.
(3)
daphne m.
We love red robin in California but this one I have been here twice and the service was bad both times. Both times I had to send back my food for undercooked and it had cheese on it when asked not to. I know what red robin should taste like and we go from Orlando to eat here and both times was a flop. I hear next here there will be in Orlando so I hope its better.
(3)
Ben M.
This place can be summed up in one word: Grease. Also two more words: Not fresh. I ordered the special A1 peppercorn burger on an "onion ciabatta bun" with a special sauce and fried onion strips. Now since most of what they do is burgers, and they sure charge enough for them (over ten bucks), one would hope they could get it right, or at least sort of. At about four times the price of a Sonic burger it should be at least twice the quality, but sadly, no. The "onion ciabbatta" was stale and tasteless with a few dark flecks of something on it that may have been onion. Or maybe just dirt. Anyway the bun was about as tasty as a folded up paper towel. The special pepper sauce had plenty of stale pepper but no other flavor. The bacon strips on it were okay, but the cheese was skimpy and along with a bit of tomato and lettuce added nothing. The deep fried onion strings were mushy and greased, too salty and had unchewable outer peels in it that should have been tossed out before cooking. The hamburger meat was greasy, but dry and had no juice in it, which means it was either cooked from frozen, and/or the cook stupidly squeezed the juices out of it on the grill. It was overcooked for what I had ordered and did not have a good taste. All of this was squished together into a greasy mess. I enjoy hamburgers, but halfway through it this thing was making me gag and I just couldn't finish it. As a side, I chose the sweet potato fries. They were tasteless, obviously from frozen, mushy and greasy. It seems there are things on the menu like salads that may not be as greased, so the place might be okay to have a drink or two and a side snack of salad or soup. Unless they can't do that right, either.
(2)
FutureDentist I.
Burgers are okay. Haven't tried anything else but the alcoholic drinks which are always good :)
(3)
Jean A.
The food was good, but service was terrible! Manager was in the kitchen, I ordered a shake and didn't have whip cream and I was told oh we forgot, sorry! And the appetizer order was wrong, the lady just dropped at my table and let me talking by myself. I was very disappointed. I don't think I would ever go back!
(1)
Hannah S.
Love the crispy chicken salad with poppyseed dressing! Went here the day after Black Friday and it was packed! I noticed two managers on duty because they both approached our table to ask how we were doing. Mike one of the managers was very professional and was working hard. Great staff and great food!
(5)
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Address :7982 Citrus Park Town Center
Tampa, FL, 33625
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Very Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Jennifer H.
Love the food! The whiskey river bar-b-que chicken wrap us wonderful. Love the bottomless fries too. The freckled lemonade is awesome. The service needs a little work though...
(4)Cortney M.
Been to this location twice and it's the only Red Robin I've ever been to. The food is good, I love it actually but the service on the other hand.. they should fire almost everyone and rehire. Host was beyond rude and glasses were dirty. Our two waitresses were sweet but clearly had more tables than they could handle.
(3)Tiffany B.
A bit over priced, but their burgers are really good. Plus- bottomless fries? Yes please, although I probably shouldn't. I've also had their cobb salad quite a few times and it is reaally really good, and I'm not a big salad eater, so that's saying something.
(3)Cher T.
I am not a fan of Red Robin. I'll say that right up front. I know so many of you are and that's incredibly awesome for you. I just don't like chain burger joints, especially since I am not a huge burger fan to start with. However, I will say this... Red Robin has the BEST STEAK FRIES EVERRRRRR. If I was able to just eat a meal of strictly fries, I would be perfectly happy at RR. The burgers are alright....but I prefer to have a burger at a steakhouse with a better quality of meat. RR's are also so loud all the time. I don't mind noisy, but the level of loud in this place is so above the norm. There just always seems to be the worst children in Tampa Bay come here for dinner, along with their worst parents who do absolutely nothing to get their kids under control. I have had kids run past my chairs, knocking over my purse, bumping over drinks...even had one kid drop his food in my lap. Yes, running by with a mouthful and handful of onion rings, he ran right into me and blarrrrgggghhhhh...all the food came out of his mouth and hands, into my lap. I naturally talked to the parents who just kind of shrugged it off and had junior sit back down. No apology, nothing. By the second time the kid ran around our table and knocked my purse down again, I asked the manager to please, talk to the parents and ask them to get their herd under control. He sure did, by LOUDLY announcing that "THAT LADY OVER THERE SAID YOUR KID KEEPS RUNNING AROUND..." etc etc. Really, Dude? Now, I am subjected to dirty looks and snarky remarks for the rest of my dinner. Dinner, mind you, with my wonderfully behaved grandkids who sat in their seats the entire time. Red Robin has its place in the universe, I'm sure. It's an okay place to drop into after a day of shopping at the mall for a meal. Not exactly a cheap meal...but a meal nevertheless. I would give RR one star, if it wasn't for the damn fries. Those frickin' fries. They call to me in my sleep sometimes...but fortunately, I live far enough away that I have to just lie down til the feeling goes away.
(2)Robert N.
Burgers are only average, don't miss bottomless fries but overall just not the best experience.
(2)Michael G.
I would say that the quality differs greatly from location to location. I've been to the location at wiregrass mall several times and have received satisfactory service and food. At this location however we didn't really receive great service. Granted, we did come in at 9pm to get some food before going to the movies, but the hours showed they didn't close till 11. The majority of the staff was busy with what looked to be closing tasks and left only two servers to handle the whole restaurant. I can't really blame the service on the waitress because this was probably the choice of the restaurant manager. We saw our waitress no more than 3 times during the whole visit, once to take our order, once when we flagged her down to see if they were bringing out the fries they missed for my friends food and last for the receipt. The food was decent, but I wasn't entirely thrilled with it, like other reviewers have stated, small patty, lots of toppings. From my other visits to the Wesley chapel location I would recommend getting their loyalty program card because it does offer free burgers after a certain amount of purchases and during your birthday month.
(2)Marie L.
Food took too long Fries were cold by the time we got our food... so much for bottomless fries. The sauce we ordered on the side wasnt served on the side and the beef burger patty was dry. The server took it away and didn't even take it off the tab. The turkey burger was good and moist. To top it all off, the check we got was $38. We thought we were being compensated for the burger we didnt eat and that they tried to make it up by giving us free dessert, so we were happy with our bill. We gave our credit card and the total charged on the card was $78!!! When we asked about the error, the manager said it was correct and that the server gave us the wrong check in the beginning. Uh, ok, so instead of telling us about the error, you just ring it up and try to get away with it, thinking we wont notice? Would have been happier with a meal from the food court...
(1)Ben M.
This place can be summed up in one word: Grease. Also two more words: Not fresh. I ordered the special A1 peppercorn burger on an "onion ciabatta bun" with a special sauce and fried onion strips. Now since most of what they do is burgers, and they sure charge enough for them (over ten bucks), one would hope they could get it right, or at least sort of. At about four times the price of a Sonic burger it should be at least twice the quality, but sadly, no. The "onion ciabbatta" was stale and tasteless with a few dark flecks of something on it that may have been onion. Or maybe just dirt. Anyway the bun was about as tasty as a folded up paper towel. The special pepper sauce had plenty of stale pepper but no other flavor. The bacon strips on it were okay, but the cheese was skimpy and along with a bit of tomato and lettuce added nothing. The deep fried onion strings were mushy and greased, too salty and had unchewable outer peels in it that should have been tossed out before cooking. The hamburger meat was greasy, but dry and had no juice in it, which means it was either cooked from frozen, and/or the cook stupidly squeezed the juices out of it on the grill. It was overcooked for what I had ordered and did not have a good taste. All of this was squished together into a greasy mess. I enjoy hamburgers, but halfway through it this thing was making me gag and I just couldn't finish it. As a side, I chose the sweet potato fries. They were tasteless, obviously from frozen, mushy and greasy. It seems there are things on the menu like salads that may not be as greased, so the place might be okay to have a drink or two and a side snack of salad or soup. Unless they can't do that right, either.
(2)FutureDentist I.
Burgers are okay. Haven't tried anything else but the alcoholic drinks which are always good :)
(3)Jean A.
The food was good, but service was terrible! Manager was in the kitchen, I ordered a shake and didn't have whip cream and I was told oh we forgot, sorry! And the appetizer order was wrong, the lady just dropped at my table and let me talking by myself. I was very disappointed. I don't think I would ever go back!
(1)Hannah S.
Love the crispy chicken salad with poppyseed dressing! Went here the day after Black Friday and it was packed! I noticed two managers on duty because they both approached our table to ask how we were doing. Mike one of the managers was very professional and was working hard. Great staff and great food!
(5)Jeff E.
Red Robin is a guilty pleasure of mine. Everything is for the most part fried, and never ending fries will make you stuff your self. The food is excellent. They have fairly cheap appetizers, and most of them are better then average. The onion rings are extremely good and usually are nice and crispy when they come out. The burgers are great, and they do a lot of takes on burgers that you won't find at any other restaurant. This isn't going to be just your normal blue cheese burger, bbq burger, and bacon burger. I've never come here and had anything that tasted bad. The service at times can be questionable and its the only thing that stops this from being a five star review. If you go in there when it is busy, expect to wait slightly longer for anyone to come by to check on you, take plates, or refill drinks. Its never been so bad that I wouldn't come back, but if you aren't prepared for it, it can be inconvenient. I do give warning for people looking for a more intimate dining setting. This is a very family friendly restaurant and there will be lots of commotion going on, especially if there are any large groups with children. As long as you are willing to be a little laid back though, it actually enhances the experience. Overall, I really recommend Red Robin for anyone who is looking for a great burger, and not at your typical bar setting.
(4)Ron M.
Lunch on Saturday in mall wasn't as expected was seated promptly. Took sometime for waiter when asked questions about beer specials she had to go read sign and didn't know how to say then properly or know anything about them. Just had tea since not knowledgeable, took sometime for her to come back to take out order. Food was delicious overall the waitress was very unattendof I finished my fries and wanted more since it's suppose to be bottomless and she never came back to ask. I had to flag her down to get check and her poor service reflected her tip amount. I won't comeback afterwards my stomach was really upset too.
(2)John G.
Banzai burger can't say enough about this burger except Sony get it to go. I was pretty disappointed with how soggy it was after driving 15 minutes back to my house.
(3)Steffanie G.
The Bonzai Burger has ALWAYS been good to me. It has pineapple and a delicious teriyaki glaze. The fries are fatty potato amazingness,but the chips taste like greasy shells to me. Ick. We were trying to catch a movie and the server (Jennifer? Jessica? J-something) did a GREAT job getting us out of there on time. You can also order your food To-Go which has worked out well for me in the past.
(5)Amy J.
Went on a weekend in the late afternoon. They were kind of busy, and not organized. It looked to me like whatever waiter got to the table first got the table. That led to mediocre service. We split the blue cheese and spicy burgers. Both were well cooked but heavy on the toppings. The sweet potato fries were a lot better than the steak fries. Will i go back? Eh.. I remember it being better...
(2)Debi E.
We went on a Wednesday for lunch, and had no wait at all. The service was great & the food fantastic! Lots of choices on the menu, & lots of things that made us want to come back and try. So if you haven't tried Red Robin, please do. I hope this restaurant gets the support it needs, and stays for a long, long time!
(5)Kevin O.
A bit pricey for what you get but generally good food and friendly staff.
(3)Cari P.
First, I have to say that burgers are by far my favorite food. I would eat a burger for every meal every day if I could. I'm not talking gourmet fancy burgers either, I can get down with a greasy burger in any hole in the wall place anytime. So I was pretty excited to check out Red Robin, having never lived near one before I never tried before moving to Tampa. This was one of my most disappointing burger experiences ever. They really hype you up with their "yum" commercials and their full burger menu, but once you get the food it's pretty much McDonald's status. Don't get me wrong, I can enjoy McDonald's in a pinch, at McDonald's prices(can't argue with the dollar menu). But the quality of the meat is just not there, and without that you can stack as much pineapple or jalapeno or eggs or whatever other "unique" toppings you want on a burger but it just isn't going to work. I don't want to pay restaurant burger prices for what I feel is a $1 burger. The only good thing I had was the onion rings, if I'm ever in the mall and need to grab something to eat I'd probably consider going just for the onion ring tower. But for burgers I'd rather spend half as much money and get fast food. The service was good and it's worth a try if you're at the mall and don't want to eat anything else there, but I'm really not a picky eater and the food just didn't do it for me at all.
(2)Michelle G.
They have a gluten free bun and gluten free fries (which means they omit their house seasoning). I would recommend giving it a try!
(4)Maureen K.
Food poisoning was my meal of choice at this restaurant. I had a burger, and sweet potato fries, that I should have returned because they were completely grease. However, I was very hungry, my bad. Within a half hour my gut felt weird, within an hour, I was puking and had explosive diarrhea. I called the Mgr to alert him to protect others and he advised me I must have a food allergy as food poisoning takes at least a day to develop. Haha!!! Well my dr tells me there are plenty of things it could be and Red Robins Mgr is not a DR. 3 days later I am starting to feel better. Total lack of concern for my welfare. Sad.
(1)Erin S.
"Yum" is right. The reviews for this Red Robin location seem extremely hit or miss, maybe I got lucky? I can vouch that the Whiskey river bbq burger is amazing. That bourbon-infused bbq sauce is the shining star, and those "bottomless" steak fries are even better dipped in it. It also comes with onion strings, cheddar cheese, lettuce and tomato. Despite being heavy the bun and toppings held up well, and wasnt too greasy. And seriously, careful with those unlimited steak fries. Those things are addictive. Some of their drinks are "bottomless" too, including the strawberry lemonade I ordered. It was refreshing and VERY sweet, probably too much for some but not this girl. Service was great, it was a slow night and our waitress was super attentive and informative. All in all a great experience and I'm positive ill return.
(5)Anne Z.
Our first time in here had terrible service. However, we gave it a second chance and it was much better. The food is decent. The freckled lemonade is delicious. The fries are bottomless, but the service is so slow we left before getting a refill.
(3)Dianna B.
I'm a Red Robin fan. I admit it, I like them a lot. HOWEVER, I generally am a picky eater. I don't eat a lot of carbohydrates, so when I order something, I will ask for special requests... which is what I did when I stopped into this location with my friend Dani. We arrived, we sat immediately and noticed that they'd done some recent remodeling. When we asked how long ago they'd done it, we were told a year ago. We knew it'd been more recent than that, but I guess that was the time frame they were telling people. *shrug* We both ordered something with a customization to it. My friend ordered the cobb salad, no tomatoes, dressing on the side. Me, I ordered the soup/salad combo, the southwestern salad, no jalapeno coins (Allergy) and dressing on the side. Our food came.. for some reason, the salads were taking a -very- long time. Anway, when they came, the soup was fantastic, but my salad was very.. very .. wet. like soupy wet. A puddle at the bottom of the bowl also showed that there was dressing on it, as it wasn't clear fluid. I was sorely disappointed. I called my waitress over and she apologized profusely, she took it back to the kitchen and immediately had the manager come over. He had them re-make the salad for me, and he also took it off the bill (something he didn't have to do at all, but I'm thankful he did.) Over all, the Service was impeccable, but the food was just Meh.
(3)Mike P.
Good food and atmosphere at a reasonable price. Their burgers aren't the best but they are better than most. The convenient location and service make it a nice experience:
(4)Jade B.
We had the chance to have Ashley again. Happy Birthday, BTW. The food was spot in this evening and the beverages just kept in coming. The service is always with a genuine smile and heart felt concern. We will stoop be coming back for as long as Red Robin keeps Jen's lime Ashley.
(5)Christopher R.
Been to Red Robin before and have generally been impressed with the burgers. This time.... not so much. My wife loved it. I ordered the royal burger with pepper bacon on the jalapeño bun. Meh, it was ok. Bland. I think the egg stood out the most. Barely caught any spice in the bun. I want to say it was an off day for the kitchen, or my taste buds. On previous visits id say it was a fluke. The one saving grace to this visit (besides my wife loving her burger) was the service. Holy crap! It was awesome. Ginger was our server and she was insanely awesome. Even a manager came by and was super friendly as well. Give Ginger a raise!!!
(3)April S.
They have the best burgers ever. Now you can substitute the fires for sweet potato fries. That's even better. Plus endless fries??? What more could you want.
(5)Brett N.
Why 2 stars? Because it was quite the disappointment. --- --- --- I drove all the way to Citrus Park to eat at Red Robin a few days earlier... and embarrassingly ate at Johnny Rockets instead (on accident.) I have to say that Johnny Rockets was significantly a better burger. Red Robin had a more intriguing menu of burger options, but Johnny Rockets had a much juicier taste, with better service. I went with the Prime burger that included horse radish sauce and mushrooms - totally up my alley. Unfortunately, I got a very small patty, too many mushrooms, and very little flavor, This burger was the opposite of "juicy." The service was friendly, but slow. There was about a 10 minute period where I never saw her. I didn't have napkins until I had already started eating. She corrected this, but overall, it just wasn't a good day for Red Robin. I originally gave 3 stars, but it just didn't warrant that.
(2)CJ G.
When I go there which in the past was like every Sunday with my father I'd always get a burger being they serve some really good burgers well I wamted to say the burgers there are cooked to perfect how ever way you want from medium rare to medium well, I like mine medium. But the fries there is amazing the seasoning is amazing and just in case they have a thing of the seasoning just in case you need more. One thing I'd like to see is sugar-free shakes for diabetics like me. But other than that I give Red Robin's 5/5 due to cleanliness and amazing food
(5)Mahdy S.
5/28/2014 My server, Lauren L., was nice and attentive. I got the big tavern burger (8 oz) cooked medium-well. Very tender and juicy and cooked exactly as requested. The gentleman that made my burger, Michael (not sure if he's an actual cook or manager or what his exact title is), even came out to check on things. Didn't see that coming and thought it was a nice and unique touch to the experience there. First time that's happened with me at Red Robin. Fries were crisp and golden. Even though everything tasted well, I couldn't resist adding some of that great seasoning they keep at the tables!
(4)Tiff P.
Great burgers with bottomless fries, and they have sweet potato fries now too! But the 2 stars is for the poor service. We waited 20 minutes just for a server to come by and bring us waters. Initially we were sat in a section where the server apparently didn't want to work, and even came over and asked us if someone else was taking our table. But we don't work there, aren't you supposed to be asking your colleagues that? Or if you don't want to work, or are getting off shift, then can you please ask the hostess to not seat anyone in your section? Kind of ridiculous. Kind of rude. No apologies from anyone either. I'm a RR fan, but for the service at this location, EEEK ME THINKS NOT!
(1)Mitch L.
I had been to a Red Robin in NJ a few years back. I liked this one in the mall. I went with my friend Donna and her kids. We all had a great time. The Onion Ring Tower we shared was AWESOME!!! Very tall!! Very Tasty!!! Most everyone got a burger and everyone seemed happy with their meal. I didn't hear any complaints!!! I thought the prices were a bit high for burgers but my mushroom and I think it was parmesan cheese was delicious. I thought the fries were good. Fun place to go for a change!!!
(4)Ashley H.
Service at this place is terrible. If you want to eat here. Get the food to go so you can enjoy your food.
(2)Noelle L.
So I'd like to preface by saying that the last time I had been to a Red Robin was in Ohio in my college days (2005ish). From what I remembered, the burgers were good and the endless fries were crispy and delicious. So when I kept raving at their array of burger choices to my boyfriend, we finally made the hike up to Citrus Park Mall to grab a bite to eat and catch a flick at the adjacent theater. We were seated right away. However, this is a family joint. I'm fairly confident that this is a "bring your kids" kinda place, because there were a few screaming/loud children in the establishment. This cannot be faulted by Red Robin by any means. We got a server that was green... may have been his first day. Service was terrible, although he was new, so I again, do not blame Red Robin. I asked for my burger with no sauce, however, it came with sauce. We never got a refill of our unlimited fries either, and our drink glasses were empty and not refilled. Aside from the service, the food did not live up to my expectations. There was not a lot of seasoning or flavor in the burgers. The cook did cook my burger perfectly though (med-rare), which I give props for. I'd rather go to Square 1, Johnny Rockets, or even Champps for a burger before I'd come back here for one.
(2)Mark H.
I've grubbed down here twice over the past year, and I'm a fan. First time around, I ordered the bacon cheeseburger and nachos. Oddly enough, I was more impressed by the nachos than the burger. I think because I was expecting the nachos to suck :) The burger was good, juicy and plenty big. Plus, they got the whole bottomless fried thing going on, so I didn't leave hungry by any stretch of the imagination. And to top it all off, they serve Blue Moon. I went back this weekend and ordered the guacamole bacon Swiss burger, and it was fantastic. The combination of those 3 condiments sounds horrific as hell, but I've got to say I was pleasantly surprised by how well they complimented each other. Next time I go, this will be the burger of choice. Best burger in the Bay? No. Better than your standard fast food burger? Mos def! Someone below commented that Red Robin was a "hot spot for screaming children," and that is no lie. The atmosphere is very loud, so this wouldn't be the place to bring someone for a quiet, romantic dinner for two.
(4)Addison P.
Monday night, 6:45, and the place looks like a tornado hit it. And they gave me cold fries.
(2)Dominic G.
The service was alright. The menu is pretty ordinary but there's something for everyone. It's pretty loud here but not unbearable. The food isn't amazing and it's definitely over priced.
(3)Daniel H.
Just an average burger. I was expecting a lot more, something akin to 5 guys. I got the classic double, their signature burger. The bread was not fresh and the meat tasted like it was frozen. It just didn't really have any flavor. You can really taste the difference between fresh meat and frozen, like 5 guys... or even Wendys. The onion rings were very good and the dipping sauces were tasty. The fries that came with the burger were less than stellar. I would put them on par with those frozen kind you get at the grocery store.
(3)Meghan W.
I'm honestly surprised to see so many negative reviews, as I ate there yesterday and had a positive experience. I ordered the Southwest Chicken Salad without cheese and dressing on the side, and my husband ordered a burger and fries. Our server checked on us frequently, and I didn't get charged for my side of fries, I guess because the server counted it as part of my husband's bottomless fries. It was clean and the service was well done. My salad was fresh, and everything was customized just as I asked it to be. We'll definitely be back.
(4)Gigi S.
I'm ok with this place, but just Ok. I've been here to have the chili before, and it always has a slight burnt flavor, which surprisingly I'm alright with. This time when I went for a burger with fries, and slaw, I was a bit mystified. I ordered the Royal, a heaping burger with bacon in each bite, and a fried egg on top. Due to grease and salt factor is was too much with the bacon which was evicted immediately. You can't mess up a burger with an egg on it, but the fries looked great. I didn't need them, but they looked like long planks of steak fries just begging to be dipped ever so carefully in a soft patch of ketchup, but my eyes deceived me as the fries didn't taste as good as they looked. Maybe over cooked and hardened? I tried a soggy one...still not much to report. The slaw had huge cabbage chunks but they were dripping in sweet white mystery sauce. Way too much sauce, so gave up on em, and ordered a chicken tortilla soup which was probably the belle of the ball. I'll stick to that soup going forward as the grease intake wasn't worth it in the end.
(3)Sam Q.
I'm a fan of hamburgers. I consider them one of the four major food groups. If you want to step up from Burger King and McDonalds, give Red Robin a try. They have a really nice selection of burgers with a "pink or no pink option". I got a Monster Burger (two patties) with pink. It was very good. The onion tower was impressive. They also have sweet potato fries if regular steak fries are not your thing. If they are your thing, you're in luck. They are bottomless, all you can eat. The shakes and the sundae were not very impressive. I'd pass on those. Place was packed and service was competent. I can't say they make the best burger ever, but it's pretty good. It's A-OK.
(3)Cory H.
Awesome dining experience our sever John Gunther was so good he belongs at a fine dining establishment . Our burgers & onion rings were great too . But if you want the best service ask to be seated in Johns section!
(5)Michelle C.
Never again! I've been a huge fan of Red Robin for years and this past weekend was the nail in the coffin for this location. From the moment we requested to be seated it was bad. Hostess told us 25 min in a tone with a face that should've told me then. 5 min later the text message arrives. Promptly seated and 45 minutes later had our NON ALCHOL drinks. I thought we were being smart and ordering food at the same time...wrong. Our food was brought about 20 min after the drinks we still had no silverware and no ketchup. After seeing our waitress only to take our order and bring our drinks I asked the manager for these items to which I received there's ketchup on the table..well jacka** I'm not blind it's empty. We then end up with 9 settings of silverware...my boyfriend having to work that night wanted 1. More fries..bottomless right? WRONG 2. And order food to go. No kidding the waitress showed up and her response to the fries it will take a while and to the food an odd look and then "Why?" Does it matter WHY? One would think as a waitress after your deplorable service would be thinking about me being a decent human being and tipping you on the amount! I was going to talk to the manager but after watching him take a server outside and return her in tears in the middle of dinner service not to mention his overall attitude with us decided against it. NEVER EVER EVER AGAIN! Oh and last time our receipt was in French and when we brought it up they stated someone has been hacking their systems and placing notes on checks and changing the language. Red Robin booooooo
(1)Beau C.
This place will blow up your taste buds & take hostage of your protein desires. Onion rings that will hold you in chains of meat affection!
(5)Natasha P.
Every burger is a guaranteed great here....love love love it.
(5)Ben O.
There were more tables empty than in use this afternoon, but the service was unconscionably slow. The cheese dip congealed while we waited for more fries, and I had to stack empty drink glasses a cubit high before the manager noticed anything was wrong. We should have left at the beginning, when the greeter tried to prevent my wife from sitting opposite me and had the nerve to ask ME if my wife would be willing to have her wheelchair shoved between tables. The woman's got a master's degree in philosophy and this greeter asks ME? Oh hell no. You want to know whether a customer is willing to do something uncomfortable, you ask her directly. Don't compound your error by acting as if people who use wheelchairs can't answer your questions for themselves. The food's good, but Wesley Chapel and Brandon have Red Robins WITH good service. Go there, or the mall food court, instead.
(1)Antonio D.
Would rather eat out a dumpster...unless this is where they get their food from then no I wouldn't eat out a dumpster...
(1)Nicole Leigh S.
A long, long time ago, back when I was living in Michigan and in college (for the first time), I worked for Red Robin (don't click if you don't want to see meat stuffs). Surprisingly it was a great job. I liked the people I worked with, I enjoyed the food and the overall atmosphere. Then I went vegetarian,which might seem like a hard thing to do at a diner style burger joint, but it was okay because they served a Gardenburger (which does have milk products and egg, please beware!). Theeeennn I went vegan. Yet still! Nothing to fear. They offer a BOCA patty for all the little vegan girls and boys. Their FAQ says the following: "Do you currently have vegan and/or vegetarian offerings on your menu?" Yes. Most Red Robin restaurants in the U.S. offer both the BOCA Original Vegan Burger and a Gardenburger patty as meatless options for any burger or sandwich at no additional charge. In addition, we carry a wide range of salads and other entrees, which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests. I still get caught up on the line, "...which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests." - and they mean it! To be honest, eight years since I left my job at Red Robin, that's what I remember. A corporate company that somehow seems to still remember that the guests are the focal point, that not everyone is the same and some people make choices to be different, but everyone should have options and be accommodated. Not only that, but at the same cost. I often go to restaurants that carry a meat replacement for sandwiches and am charged $1.50-3.00 extra to substitute it, but not here. So yes, they serve meat, but yes they also serve vegan (and gluten free) options. Because I am as important as the next person as the next person is as important as I. There's a lesson to be learned here, so kudos RR. You've made me a repeat customer for life. :) Note: I 3 starred _this location_ not the company as a whole, which I 5 star.
(3)Ann A.
Food is delicious, but overpriced. Kids (and adults) love bottomless fries and bottomless rootbeer floats! Awesome! Burgers are delicious. If it's not right, they'll fix it. Very easy to overeat here. Get a rootbeer float and you won't need a drink or dessert. Watch out for those endless fries. The onion straws are really tasty, too! The atmosphere is fun and provides a nice relaxing sit down from a day of shopping.
(4)Morgana V.
I dislike this place. One time I had TRASH, yes I said TRASH in my dessert when I got it at my table. The servers aren't the brightest of people. Just count on something being wrong with your order. This is also a hot spot for little screaming children.
(1)Andres P.
Hostess was rude. Many empty tables in the restaurant and she made us wait ten minutes to be seated. Her excuse was that the bus boys only had one bucket to pick up the plates from the previous table. On top of all this she didn't even greet us or made us feel welcomed. When we finally sat down at the table, the check from the previous table was still sitting there and the waiter took ten minutes to come to take our drink order. Which at that point we left to go to bjs. The service is much better at the wiregrass red robin.
(1)Nichole C.
Sadly RR gets a three from this kid. What I like: their salads, wings and guac are delish! I know they are known for burgers but the few times I have ordered a burger, I've found them just okay. Not terrible but not ah-mazing, and something I must have when I go on. That being said, tonight the hubs and I went and the service was pretty terrible, HOWEVER, my burger was for once truly ah-mazing (prime chophouse, YUM). We did come in after 9pm and so perhaps that was why, but there was no hostess and another server was sweet and sat us but kept saying, "I don't know where the hostess is, she should be up here", I will say while I have never served, I have been in customer service for a verrrry long time and CS 101 is just to take responsibility, I appreciated her seating us but didn't need anyone to point fingers at anyone else. I went to the restroom once seated and after I returned, our server still had not come to take our drink order.Once we did order, it took a ridiculous amount of time for our food to come out and at one point our server was flirting with the girl at another table and talking about how he hated closing and someone didn't tip him and how if people can't afford to go out, they should visit McDonald's $ menu. I hate when I can hear things like that; I get the female patron was a server as well somewhere but I didn't need to here their convo while my food was taking forever to arrive. It was so unprofessional. The con: we don't think our server ever rang our order in. The pro: we never complained once, but the manager saw our long wait for dinner and comped our entire meal! Honestly, the food is decent, the service is so-so and while I would go back it seems like ever since this RR has opened, it has gone a bit downhill. I wouldn't seek them out any time soon, but I would return if in the area.
(3)Gina K.
I love the option for a gluten free bun, but my takeout food was absolutely wrong. I asked for mayo, mustard, and ketchup on the side...and I got a burger with meat and the bun only slathered in a gag-worthy amount of a condiment explosion. No pickles, tomatoes, or anything..I don't think my request for condiments on the side was that difficult to communicate. I'm not a picky eater, but this was inedible. I attempted to call and speak with management, but I was on hold so long I gave up! What a waste of money. I'll never order takeout from this location again!
(1)Da Vman V.
Frozen burgers thrown on a grill, they don't even come out hot! Staff & their milkshakes are the only good thing at this place. A lot different from when they 1st opened.
(1)Michael K.
Amazing burgers with bottomless fries Wow!! I love this place so much. You have to try it.
(5)Eleanor W.
This was my first trip to a Red Robin! That ad song just stays in your head after you've been here. Hamburger was awesome. Bottomless French fries, what's not to love about that? I'll be back....
(4)Robin W.
Over priced bad burger??!! Not for me. Loved the decor and the look of fun oh and the strawberry lemon drink. But that is all from this place. Where to start ..... the bottomless fries never happened on any of my visits. Is that not your big slogan? and you dont come through ... not a good move. The burgers are meh but not worth $10. The wait staff slow, unattending and forgetful. We had to keep asking for drinks ohhh and the bottomless fries which we got after we finished our burgers. Just bad service, mediocre food and long waits for drinks and orders. Dont go save your money and go to another burger joint or the food court.
(1)Victor P.
Fast and friendly service,nice atmosphere!
(4)Pat B.
Great location & Awesome menu...something for every taste...
(5)Brandon P.
Service was ok. Food was ok at this location. Atmosphere stinks. This isn't the normal stand alone Red Robin. This location is in the Citrus mall. Better service and atmosphere at the Bruce B Downs and 54 cross section location.
(3)daphne m.
We love red robin in California but this one I have been here twice and the service was bad both times. Both times I had to send back my food for undercooked and it had cheese on it when asked not to. I know what red robin should taste like and we go from Orlando to eat here and both times was a flop. I hear next here there will be in Orlando so I hope its better.
(3)Adriana C.
The commercials drew me in, I must admit it. I don't often venture out of South Tampa but it was a fun adventure. Good food & good service.
(3)J V.
So i just got back from red robin..about 30 minutes ago.. after a 45 minute wait .. we were seated..the server came over and started throwing the paper coasters on our table like she was throwing frisbees ..n it just went down hill from there on the service side of things.. what?.. you forgot to bring out our dish so we can actually eat the appetizer and said that "the other" guy forgot to grab it when you said you were gonna get it for us? what? ..you forgot our root beer float and brought it out after we had to ask the girl that brought out our meals to grab us the root beer float? what?.. your question of "would you like some more bottomless steak fries? came when we were completely empty on fries and had just a few bite of our burgers' left?...and what's this? .. we had to wait extra long for those fries to come out of the kitchen because you said there was a big party of 25?...don't tell me they didn't get their food yet because they were seated before we were...if not..if i was part of that 25..i would be hella piss...and what's this? ..barely warm soggy fries that we had to wait awhile for???... The food?..it's passable..hence the two star.. or else I would have rated a negative 5 stars .. I'm pretty sure there are other so-called "gourmet" burger places out there that are better and actually "worth" the price I had to pay...overall totally not impressed..the patty itself wasn't nothing extraordinary ..flavor-wise..so i have no idea why it's called "gourmet"..the burger was just packed with large amount of side ingredients...if i wasn't so hungry after the long wait..and if the burger didn't cost 10 dollars.. I wouldn't have bothered with finishing the burger.
(2)Dana J.
Decided I needed a good burger night and headed over to the Red Robin Restaurant in the Citrus Town Center. We arrived about 6:45 and sat in the bar area. I had the Southern Charm burger and the Thorny Señorita Rita. Let's start with the cocktail. A-MAZING!!! Holy cow was this drink good. Not too strong but the favors were mind blowing. The salted rim with the Blue Agave tequila made a perfect combo. So good I ordered two. Now the burger. I was a little skeptical about this one but surprisingly it was fabulous. The sweetness of the brown sugar cooked into the burger and the candied bacon were fantastic. The ciabatta bun was fresh and the flavor a just melted together. I ordered it medium and it came out perfect. This burger is a winner. Our waitress was extremely accommodating and was always checking on us. We did have a table right near the bar so it was rather crowded with people coming in for to go orders. Will choose a different set next time. Overall it was a great experience. I will defiantly be going there again. Plus the price was very reasonable.
(4)Natasha W.
I believe this place is known for their burgers and so I tried the bacon guacamole cheeseburger. It was really good. The fries are bottomless which means unlimited but they're steak fries (thicker cut) which aren't my favorite. Also had the mountain chocolate pie. Too much chocolate. Yes there is such a thing...at least for me. Two of us eating it and still didn't finish due it's richness. Another plus is that they have happy hour all day, everyday.
(4)Autumn M.
The service is below mediocre, portions scant, and the quality marginal. At first glance, I thought they were bringing me someone's leftovers since I could count how many fries were on my plate; 9-10! It was disappointing to say the least. Burgers were way over cooked and charred.
(1)Heather S.
Came here in between a day of errands and shopping. I haven't been here in a while since I lived in Pittsburgh. Sometimes it's nice to have something familiar when your really hungry and I got the whisky river BBq burger. It tasted the same as I remember and they had the option of bottomless sweet potato fries. I gave it three stars because it was fine but there was nothing special that had me thinking of the next time I would go back. Just average if you want something you know that is going to taste the same when you order it.
(3)Mark D.
This is a very solid place with nice hamburgers, but overall it will not blow you away. The quality of Red Robin varies widely from location to location and the one in Citrus Park is not among the best even though the food is still decent. The service here is above average, but the problem exists in the kitchen where things are generally not cooked the way you order. For example, the bottomless French Fries are one of the best things about this chain, but at this location the Fries are almost ALWAYS under-cooked. Soggy steak fries are not good and even if you ask them to "over-cook" your fries they don't...they just bring you the same soggy, overly potatoey fries. And the Hamburgers always seem to come VERY well done even if you ask for Medium like I do. Red Robin as a chain is probably a "4" nationally, but this location gets a "3" for not cooking things the same way they do at other locations.
(3)Matt S.
I was excited to try Red Robin, and the best I can say is the burgers are big. Unfortunately the seasoning is on par with retirement home fare. Everything was great looking, but bland. The shakes, fries, and onion rings were decent, but nothing remarkable. Far better options all over the bay area than a bland chain like this.
(2)Diana A.
I don't mind a pricey burger but they have no life to them ! They're simply average burgers. Iv tried this place twice and left unimpressed and disappointed. I have thrown in the towel and will not return!
(2)Sha Vonne' W.
So, this is my favorite burger place ever! Some are over rated but for the most part they are good. The drinks are good as well but they are a little expensive.
(5)Jennifer Y.
Ever notice how the red robin in Wesley chapel is packed at all times of the day and night, yet citrus park is always empty? It's the service. You can be nice as can be but when u are slow and the wait times for food are this long, makes u want to never come back. Oh but then u keep coming back because u like the food and things never change. I wanted to see about getting a party platter of chips and queso but since no one ever answered the phone, I'm now sitting across the street at chili's getting from here.
(2)Steve E.
The concept behind the Red Robin restaurant chain is good, however the execution varies widely by location and by staff on duty. I've had some great experiences, and some forgettable experiences, so I'll round it out to three stars. The Red Robin story started way back in the 1940's when Sam's Tavern opened near the University of Washington. Sam, the owner, was known to sing "When the Red, Red Robin (Comes Bob, Bob, Bobbin' Along)" with his barbershop quartet. He loved the song so much that he changed the name of his restaurant to Sam's Red Robin. And that my friends is how this burger joint ended up with the 'Red Robin' name -- odd, but true. Fast forward to today, and the chain is approaching 500 locations nationwide. Fresh and unique burgers are their mainstay, but the menu also offers soups, salads, wraps, and a sampling of entrées including fried seafood, fried chicken, French dip sandwiches, and some Mexican-themed dinners. Most people are here for the burgers, and Red Robin offers plenty of options with fire-grilled beef patties and a big diversity of toppings. You always have the option of ordering one of their standard burger selections off the menu, or you can customize the heck out of your meal to adjust for tastes, allergens, and nutritional values. On this trip I ordered the Black and Bleu Burger which was a burger with sautéed, blackened Portobello mushrooms, grilled onions, house-made Bleu cheese sauce and Bleu cheese crumbles on a toasted ciabatta bun with Dijon sauce. As the menu said, this is truly a knife-and-fork burger as it was impossible to hold the burger in your hands without the sauce dribbling down. Messy, but tasty. I generally ask for my burgers to be cooked medium in the hopes of having a pink center to the meat. More often than not the burgers are cooked closer to well done, and I often have to send it back to be re-made. Surely the grill masters should know the difference between medium and well done, and should make the effort to prepare the burgers according to the customer's request. Add to that the fact that this location inside of the Westfield Citrus Park Mall can be hit or miss on restaurant cleanliness and attentiveness of the staff. You shouldn't have to see French fries squished on the floor next to your table, nor should you have to flag down another server to get your check because your original server has gone M.I.A. Seems to me that all of these concerns are training and management issues which could and should be addressed. I like the menu at Red Robin, and I am hoping that this location steps up their game. They could could easily be a lot better than three stars.
(3)Jenette S.
Not starting off good. Made a reservation in person for a big party she said 20 mins 30 mins later and she said they still didn't have seating yet nothing. The hostess said they had to 'find staff' to handle our group, our group of 22 consisted of all Asian people walking in speaking German and English and Filipino. There were only about 5 tables at that moment. Good job guys. Manager Michael Kelly wasn't accommodating at all even though they already had our seating set because no one was there. So BJs next door was able to help us and we're awesome.
(1)Robin W.
Over priced bad burger??!! Not for me. Loved the decor and the look of fun oh and the strawberry lemon drink. But that is all from this place. Where to start ..... the bottomless fries never happened on any of my visits. Is that not your big slogan? and you dont come through ... not a good move. The burgers are meh but not worth $10. The wait staff slow, unattending and forgetful. We had to keep asking for drinks ohhh and the bottomless fries which we got after we finished our burgers. Just bad service, mediocre food and long waits for drinks and orders. Dont go save your money and go to another burger joint or the food court.
(1)Victor P.
Fast and friendly service,nice atmosphere!
(4)Pat B.
Great location & Awesome menu...something for every taste...
(5)Daniel H.
Just an average burger. I was expecting a lot more, something akin to 5 guys. I got the classic double, their signature burger. The bread was not fresh and the meat tasted like it was frozen. It just didn't really have any flavor. You can really taste the difference between fresh meat and frozen, like 5 guys... or even Wendys. The onion rings were very good and the dipping sauces were tasty. The fries that came with the burger were less than stellar. I would put them on par with those frozen kind you get at the grocery store.
(3)Michael G.
I would say that the quality differs greatly from location to location. I've been to the location at wiregrass mall several times and have received satisfactory service and food. At this location however we didn't really receive great service. Granted, we did come in at 9pm to get some food before going to the movies, but the hours showed they didn't close till 11. The majority of the staff was busy with what looked to be closing tasks and left only two servers to handle the whole restaurant. I can't really blame the service on the waitress because this was probably the choice of the restaurant manager. We saw our waitress no more than 3 times during the whole visit, once to take our order, once when we flagged her down to see if they were bringing out the fries they missed for my friends food and last for the receipt. The food was decent, but I wasn't entirely thrilled with it, like other reviewers have stated, small patty, lots of toppings. From my other visits to the Wesley chapel location I would recommend getting their loyalty program card because it does offer free burgers after a certain amount of purchases and during your birthday month.
(2)Tiff P.
Great burgers with bottomless fries, and they have sweet potato fries now too! But the 2 stars is for the poor service. We waited 20 minutes just for a server to come by and bring us waters. Initially we were sat in a section where the server apparently didn't want to work, and even came over and asked us if someone else was taking our table. But we don't work there, aren't you supposed to be asking your colleagues that? Or if you don't want to work, or are getting off shift, then can you please ask the hostess to not seat anyone in your section? Kind of ridiculous. Kind of rude. No apologies from anyone either. I'm a RR fan, but for the service at this location, EEEK ME THINKS NOT!
(1)Mark H.
I've grubbed down here twice over the past year, and I'm a fan. First time around, I ordered the bacon cheeseburger and nachos. Oddly enough, I was more impressed by the nachos than the burger. I think because I was expecting the nachos to suck :) The burger was good, juicy and plenty big. Plus, they got the whole bottomless fried thing going on, so I didn't leave hungry by any stretch of the imagination. And to top it all off, they serve Blue Moon. I went back this weekend and ordered the guacamole bacon Swiss burger, and it was fantastic. The combination of those 3 condiments sounds horrific as hell, but I've got to say I was pleasantly surprised by how well they complimented each other. Next time I go, this will be the burger of choice. Best burger in the Bay? No. Better than your standard fast food burger? Mos def! Someone below commented that Red Robin was a "hot spot for screaming children," and that is no lie. The atmosphere is very loud, so this wouldn't be the place to bring someone for a quiet, romantic dinner for two.
(4)Addison P.
Monday night, 6:45, and the place looks like a tornado hit it. And they gave me cold fries.
(2)Dominic G.
The service was alright. The menu is pretty ordinary but there's something for everyone. It's pretty loud here but not unbearable. The food isn't amazing and it's definitely over priced.
(3)Gigi S.
I'm ok with this place, but just Ok. I've been here to have the chili before, and it always has a slight burnt flavor, which surprisingly I'm alright with. This time when I went for a burger with fries, and slaw, I was a bit mystified. I ordered the Royal, a heaping burger with bacon in each bite, and a fried egg on top. Due to grease and salt factor is was too much with the bacon which was evicted immediately. You can't mess up a burger with an egg on it, but the fries looked great. I didn't need them, but they looked like long planks of steak fries just begging to be dipped ever so carefully in a soft patch of ketchup, but my eyes deceived me as the fries didn't taste as good as they looked. Maybe over cooked and hardened? I tried a soggy one...still not much to report. The slaw had huge cabbage chunks but they were dripping in sweet white mystery sauce. Way too much sauce, so gave up on em, and ordered a chicken tortilla soup which was probably the belle of the ball. I'll stick to that soup going forward as the grease intake wasn't worth it in the end.
(3)Sam Q.
I'm a fan of hamburgers. I consider them one of the four major food groups. If you want to step up from Burger King and McDonalds, give Red Robin a try. They have a really nice selection of burgers with a "pink or no pink option". I got a Monster Burger (two patties) with pink. It was very good. The onion tower was impressive. They also have sweet potato fries if regular steak fries are not your thing. If they are your thing, you're in luck. They are bottomless, all you can eat. The shakes and the sundae were not very impressive. I'd pass on those. Place was packed and service was competent. I can't say they make the best burger ever, but it's pretty good. It's A-OK.
(3)Cory H.
Awesome dining experience our sever John Gunther was so good he belongs at a fine dining establishment . Our burgers & onion rings were great too . But if you want the best service ask to be seated in Johns section!
(5)Christopher R.
Been to Red Robin before and have generally been impressed with the burgers. This time.... not so much. My wife loved it. I ordered the royal burger with pepper bacon on the jalapeño bun. Meh, it was ok. Bland. I think the egg stood out the most. Barely caught any spice in the bun. I want to say it was an off day for the kitchen, or my taste buds. On previous visits id say it was a fluke. The one saving grace to this visit (besides my wife loving her burger) was the service. Holy crap! It was awesome. Ginger was our server and she was insanely awesome. Even a manager came by and was super friendly as well. Give Ginger a raise!!!
(3)April S.
They have the best burgers ever. Now you can substitute the fires for sweet potato fries. That's even better. Plus endless fries??? What more could you want.
(5)Brett N.
Why 2 stars? Because it was quite the disappointment. --- --- --- I drove all the way to Citrus Park to eat at Red Robin a few days earlier... and embarrassingly ate at Johnny Rockets instead (on accident.) I have to say that Johnny Rockets was significantly a better burger. Red Robin had a more intriguing menu of burger options, but Johnny Rockets had a much juicier taste, with better service. I went with the Prime burger that included horse radish sauce and mushrooms - totally up my alley. Unfortunately, I got a very small patty, too many mushrooms, and very little flavor, This burger was the opposite of "juicy." The service was friendly, but slow. There was about a 10 minute period where I never saw her. I didn't have napkins until I had already started eating. She corrected this, but overall, it just wasn't a good day for Red Robin. I originally gave 3 stars, but it just didn't warrant that.
(2)CJ G.
When I go there which in the past was like every Sunday with my father I'd always get a burger being they serve some really good burgers well I wamted to say the burgers there are cooked to perfect how ever way you want from medium rare to medium well, I like mine medium. But the fries there is amazing the seasoning is amazing and just in case they have a thing of the seasoning just in case you need more. One thing I'd like to see is sugar-free shakes for diabetics like me. But other than that I give Red Robin's 5/5 due to cleanliness and amazing food
(5)Maureen K.
Food poisoning was my meal of choice at this restaurant. I had a burger, and sweet potato fries, that I should have returned because they were completely grease. However, I was very hungry, my bad. Within a half hour my gut felt weird, within an hour, I was puking and had explosive diarrhea. I called the Mgr to alert him to protect others and he advised me I must have a food allergy as food poisoning takes at least a day to develop. Haha!!! Well my dr tells me there are plenty of things it could be and Red Robins Mgr is not a DR. 3 days later I am starting to feel better. Total lack of concern for my welfare. Sad.
(1)Dana J.
Decided I needed a good burger night and headed over to the Red Robin Restaurant in the Citrus Town Center. We arrived about 6:45 and sat in the bar area. I had the Southern Charm burger and the Thorny Señorita Rita. Let's start with the cocktail. A-MAZING!!! Holy cow was this drink good. Not too strong but the favors were mind blowing. The salted rim with the Blue Agave tequila made a perfect combo. So good I ordered two. Now the burger. I was a little skeptical about this one but surprisingly it was fabulous. The sweetness of the brown sugar cooked into the burger and the candied bacon were fantastic. The ciabatta bun was fresh and the flavor a just melted together. I ordered it medium and it came out perfect. This burger is a winner. Our waitress was extremely accommodating and was always checking on us. We did have a table right near the bar so it was rather crowded with people coming in for to go orders. Will choose a different set next time. Overall it was a great experience. I will defiantly be going there again. Plus the price was very reasonable.
(4)Natasha W.
I believe this place is known for their burgers and so I tried the bacon guacamole cheeseburger. It was really good. The fries are bottomless which means unlimited but they're steak fries (thicker cut) which aren't my favorite. Also had the mountain chocolate pie. Too much chocolate. Yes there is such a thing...at least for me. Two of us eating it and still didn't finish due it's richness. Another plus is that they have happy hour all day, everyday.
(4)Autumn M.
The service is below mediocre, portions scant, and the quality marginal. At first glance, I thought they were bringing me someone's leftovers since I could count how many fries were on my plate; 9-10! It was disappointing to say the least. Burgers were way over cooked and charred.
(1)Jennifer Y.
Ever notice how the red robin in Wesley chapel is packed at all times of the day and night, yet citrus park is always empty? It's the service. You can be nice as can be but when u are slow and the wait times for food are this long, makes u want to never come back. Oh but then u keep coming back because u like the food and things never change. I wanted to see about getting a party platter of chips and queso but since no one ever answered the phone, I'm now sitting across the street at chili's getting from here.
(2)Heather S.
Came here in between a day of errands and shopping. I haven't been here in a while since I lived in Pittsburgh. Sometimes it's nice to have something familiar when your really hungry and I got the whisky river BBq burger. It tasted the same as I remember and they had the option of bottomless sweet potato fries. I gave it three stars because it was fine but there was nothing special that had me thinking of the next time I would go back. Just average if you want something you know that is going to taste the same when you order it.
(3)Steve E.
The concept behind the Red Robin restaurant chain is good, however the execution varies widely by location and by staff on duty. I've had some great experiences, and some forgettable experiences, so I'll round it out to three stars. The Red Robin story started way back in the 1940's when Sam's Tavern opened near the University of Washington. Sam, the owner, was known to sing "When the Red, Red Robin (Comes Bob, Bob, Bobbin' Along)" with his barbershop quartet. He loved the song so much that he changed the name of his restaurant to Sam's Red Robin. And that my friends is how this burger joint ended up with the 'Red Robin' name -- odd, but true. Fast forward to today, and the chain is approaching 500 locations nationwide. Fresh and unique burgers are their mainstay, but the menu also offers soups, salads, wraps, and a sampling of entrées including fried seafood, fried chicken, French dip sandwiches, and some Mexican-themed dinners. Most people are here for the burgers, and Red Robin offers plenty of options with fire-grilled beef patties and a big diversity of toppings. You always have the option of ordering one of their standard burger selections off the menu, or you can customize the heck out of your meal to adjust for tastes, allergens, and nutritional values. On this trip I ordered the Black and Bleu Burger which was a burger with sautéed, blackened Portobello mushrooms, grilled onions, house-made Bleu cheese sauce and Bleu cheese crumbles on a toasted ciabatta bun with Dijon sauce. As the menu said, this is truly a knife-and-fork burger as it was impossible to hold the burger in your hands without the sauce dribbling down. Messy, but tasty. I generally ask for my burgers to be cooked medium in the hopes of having a pink center to the meat. More often than not the burgers are cooked closer to well done, and I often have to send it back to be re-made. Surely the grill masters should know the difference between medium and well done, and should make the effort to prepare the burgers according to the customer's request. Add to that the fact that this location inside of the Westfield Citrus Park Mall can be hit or miss on restaurant cleanliness and attentiveness of the staff. You shouldn't have to see French fries squished on the floor next to your table, nor should you have to flag down another server to get your check because your original server has gone M.I.A. Seems to me that all of these concerns are training and management issues which could and should be addressed. I like the menu at Red Robin, and I am hoping that this location steps up their game. They could could easily be a lot better than three stars.
(3)Jenette S.
Not starting off good. Made a reservation in person for a big party she said 20 mins 30 mins later and she said they still didn't have seating yet nothing. The hostess said they had to 'find staff' to handle our group, our group of 22 consisted of all Asian people walking in speaking German and English and Filipino. There were only about 5 tables at that moment. Good job guys. Manager Michael Kelly wasn't accommodating at all even though they already had our seating set because no one was there. So BJs next door was able to help us and we're awesome.
(1)Mark D.
This is a very solid place with nice hamburgers, but overall it will not blow you away. The quality of Red Robin varies widely from location to location and the one in Citrus Park is not among the best even though the food is still decent. The service here is above average, but the problem exists in the kitchen where things are generally not cooked the way you order. For example, the bottomless French Fries are one of the best things about this chain, but at this location the Fries are almost ALWAYS under-cooked. Soggy steak fries are not good and even if you ask them to "over-cook" your fries they don't...they just bring you the same soggy, overly potatoey fries. And the Hamburgers always seem to come VERY well done even if you ask for Medium like I do. Red Robin as a chain is probably a "4" nationally, but this location gets a "3" for not cooking things the same way they do at other locations.
(3)Matt S.
I was excited to try Red Robin, and the best I can say is the burgers are big. Unfortunately the seasoning is on par with retirement home fare. Everything was great looking, but bland. The shakes, fries, and onion rings were decent, but nothing remarkable. Far better options all over the bay area than a bland chain like this.
(2)Diana A.
I don't mind a pricey burger but they have no life to them ! They're simply average burgers. Iv tried this place twice and left unimpressed and disappointed. I have thrown in the towel and will not return!
(2)Sha Vonne' W.
So, this is my favorite burger place ever! Some are over rated but for the most part they are good. The drinks are good as well but they are a little expensive.
(5)Cari P.
First, I have to say that burgers are by far my favorite food. I would eat a burger for every meal every day if I could. I'm not talking gourmet fancy burgers either, I can get down with a greasy burger in any hole in the wall place anytime. So I was pretty excited to check out Red Robin, having never lived near one before I never tried before moving to Tampa. This was one of my most disappointing burger experiences ever. They really hype you up with their "yum" commercials and their full burger menu, but once you get the food it's pretty much McDonald's status. Don't get me wrong, I can enjoy McDonald's in a pinch, at McDonald's prices(can't argue with the dollar menu). But the quality of the meat is just not there, and without that you can stack as much pineapple or jalapeno or eggs or whatever other "unique" toppings you want on a burger but it just isn't going to work. I don't want to pay restaurant burger prices for what I feel is a $1 burger. The only good thing I had was the onion rings, if I'm ever in the mall and need to grab something to eat I'd probably consider going just for the onion ring tower. But for burgers I'd rather spend half as much money and get fast food. The service was good and it's worth a try if you're at the mall and don't want to eat anything else there, but I'm really not a picky eater and the food just didn't do it for me at all.
(2)Michelle G.
They have a gluten free bun and gluten free fries (which means they omit their house seasoning). I would recommend giving it a try!
(4)Erin S.
"Yum" is right. The reviews for this Red Robin location seem extremely hit or miss, maybe I got lucky? I can vouch that the Whiskey river bbq burger is amazing. That bourbon-infused bbq sauce is the shining star, and those "bottomless" steak fries are even better dipped in it. It also comes with onion strings, cheddar cheese, lettuce and tomato. Despite being heavy the bun and toppings held up well, and wasnt too greasy. And seriously, careful with those unlimited steak fries. Those things are addictive. Some of their drinks are "bottomless" too, including the strawberry lemonade I ordered. It was refreshing and VERY sweet, probably too much for some but not this girl. Service was great, it was a slow night and our waitress was super attentive and informative. All in all a great experience and I'm positive ill return.
(5)Anne Z.
Our first time in here had terrible service. However, we gave it a second chance and it was much better. The food is decent. The freckled lemonade is delicious. The fries are bottomless, but the service is so slow we left before getting a refill.
(3)Dianna B.
I'm a Red Robin fan. I admit it, I like them a lot. HOWEVER, I generally am a picky eater. I don't eat a lot of carbohydrates, so when I order something, I will ask for special requests... which is what I did when I stopped into this location with my friend Dani. We arrived, we sat immediately and noticed that they'd done some recent remodeling. When we asked how long ago they'd done it, we were told a year ago. We knew it'd been more recent than that, but I guess that was the time frame they were telling people. *shrug* We both ordered something with a customization to it. My friend ordered the cobb salad, no tomatoes, dressing on the side. Me, I ordered the soup/salad combo, the southwestern salad, no jalapeno coins (Allergy) and dressing on the side. Our food came.. for some reason, the salads were taking a -very- long time. Anway, when they came, the soup was fantastic, but my salad was very.. very .. wet. like soupy wet. A puddle at the bottom of the bowl also showed that there was dressing on it, as it wasn't clear fluid. I was sorely disappointed. I called my waitress over and she apologized profusely, she took it back to the kitchen and immediately had the manager come over. He had them re-make the salad for me, and he also took it off the bill (something he didn't have to do at all, but I'm thankful he did.) Over all, the Service was impeccable, but the food was just Meh.
(3)Mike P.
Good food and atmosphere at a reasonable price. Their burgers aren't the best but they are better than most. The convenient location and service make it a nice experience:
(4)Jade B.
We had the chance to have Ashley again. Happy Birthday, BTW. The food was spot in this evening and the beverages just kept in coming. The service is always with a genuine smile and heart felt concern. We will stoop be coming back for as long as Red Robin keeps Jen's lime Ashley.
(5)Mahdy S.
5/28/2014 My server, Lauren L., was nice and attentive. I got the big tavern burger (8 oz) cooked medium-well. Very tender and juicy and cooked exactly as requested. The gentleman that made my burger, Michael (not sure if he's an actual cook or manager or what his exact title is), even came out to check on things. Didn't see that coming and thought it was a nice and unique touch to the experience there. First time that's happened with me at Red Robin. Fries were crisp and golden. Even though everything tasted well, I couldn't resist adding some of that great seasoning they keep at the tables!
(4)Ron M.
Lunch on Saturday in mall wasn't as expected was seated promptly. Took sometime for waiter when asked questions about beer specials she had to go read sign and didn't know how to say then properly or know anything about them. Just had tea since not knowledgeable, took sometime for her to come back to take out order. Food was delicious overall the waitress was very unattendof I finished my fries and wanted more since it's suppose to be bottomless and she never came back to ask. I had to flag her down to get check and her poor service reflected her tip amount. I won't comeback afterwards my stomach was really upset too.
(2)Cher T.
I am not a fan of Red Robin. I'll say that right up front. I know so many of you are and that's incredibly awesome for you. I just don't like chain burger joints, especially since I am not a huge burger fan to start with. However, I will say this... Red Robin has the BEST STEAK FRIES EVERRRRRR. If I was able to just eat a meal of strictly fries, I would be perfectly happy at RR. The burgers are alright....but I prefer to have a burger at a steakhouse with a better quality of meat. RR's are also so loud all the time. I don't mind noisy, but the level of loud in this place is so above the norm. There just always seems to be the worst children in Tampa Bay come here for dinner, along with their worst parents who do absolutely nothing to get their kids under control. I have had kids run past my chairs, knocking over my purse, bumping over drinks...even had one kid drop his food in my lap. Yes, running by with a mouthful and handful of onion rings, he ran right into me and blarrrrgggghhhhh...all the food came out of his mouth and hands, into my lap. I naturally talked to the parents who just kind of shrugged it off and had junior sit back down. No apology, nothing. By the second time the kid ran around our table and knocked my purse down again, I asked the manager to please, talk to the parents and ask them to get their herd under control. He sure did, by LOUDLY announcing that "THAT LADY OVER THERE SAID YOUR KID KEEPS RUNNING AROUND..." etc etc. Really, Dude? Now, I am subjected to dirty looks and snarky remarks for the rest of my dinner. Dinner, mind you, with my wonderfully behaved grandkids who sat in their seats the entire time. Red Robin has its place in the universe, I'm sure. It's an okay place to drop into after a day of shopping at the mall for a meal. Not exactly a cheap meal...but a meal nevertheless. I would give RR one star, if it wasn't for the damn fries. Those frickin' fries. They call to me in my sleep sometimes...but fortunately, I live far enough away that I have to just lie down til the feeling goes away.
(2)Robert N.
Burgers are only average, don't miss bottomless fries but overall just not the best experience.
(2)Nicole Leigh S.
A long, long time ago, back when I was living in Michigan and in college (for the first time), I worked for Red Robin (don't click if you don't want to see meat stuffs). Surprisingly it was a great job. I liked the people I worked with, I enjoyed the food and the overall atmosphere. Then I went vegetarian,which might seem like a hard thing to do at a diner style burger joint, but it was okay because they served a Gardenburger (which does have milk products and egg, please beware!). Theeeennn I went vegan. Yet still! Nothing to fear. They offer a BOCA patty for all the little vegan girls and boys. Their FAQ says the following: "Do you currently have vegan and/or vegetarian offerings on your menu?" Yes. Most Red Robin restaurants in the U.S. offer both the BOCA Original Vegan Burger and a Gardenburger patty as meatless options for any burger or sandwich at no additional charge. In addition, we carry a wide range of salads and other entrees, which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests. I still get caught up on the line, "...which our Team Members will gladly customize to meet the dietary needs or preferences of our Guests." - and they mean it! To be honest, eight years since I left my job at Red Robin, that's what I remember. A corporate company that somehow seems to still remember that the guests are the focal point, that not everyone is the same and some people make choices to be different, but everyone should have options and be accommodated. Not only that, but at the same cost. I often go to restaurants that carry a meat replacement for sandwiches and am charged $1.50-3.00 extra to substitute it, but not here. So yes, they serve meat, but yes they also serve vegan (and gluten free) options. Because I am as important as the next person as the next person is as important as I. There's a lesson to be learned here, so kudos RR. You've made me a repeat customer for life. :) Note: I 3 starred _this location_ not the company as a whole, which I 5 star.
(3)Gina K.
I love the option for a gluten free bun, but my takeout food was absolutely wrong. I asked for mayo, mustard, and ketchup on the side...and I got a burger with meat and the bun only slathered in a gag-worthy amount of a condiment explosion. No pickles, tomatoes, or anything..I don't think my request for condiments on the side was that difficult to communicate. I'm not a picky eater, but this was inedible. I attempted to call and speak with management, but I was on hold so long I gave up! What a waste of money. I'll never order takeout from this location again!
(1)Nichole C.
Sadly RR gets a three from this kid. What I like: their salads, wings and guac are delish! I know they are known for burgers but the few times I have ordered a burger, I've found them just okay. Not terrible but not ah-mazing, and something I must have when I go on. That being said, tonight the hubs and I went and the service was pretty terrible, HOWEVER, my burger was for once truly ah-mazing (prime chophouse, YUM). We did come in after 9pm and so perhaps that was why, but there was no hostess and another server was sweet and sat us but kept saying, "I don't know where the hostess is, she should be up here", I will say while I have never served, I have been in customer service for a verrrry long time and CS 101 is just to take responsibility, I appreciated her seating us but didn't need anyone to point fingers at anyone else. I went to the restroom once seated and after I returned, our server still had not come to take our drink order.Once we did order, it took a ridiculous amount of time for our food to come out and at one point our server was flirting with the girl at another table and talking about how he hated closing and someone didn't tip him and how if people can't afford to go out, they should visit McDonald's $ menu. I hate when I can hear things like that; I get the female patron was a server as well somewhere but I didn't need to here their convo while my food was taking forever to arrive. It was so unprofessional. The con: we don't think our server ever rang our order in. The pro: we never complained once, but the manager saw our long wait for dinner and comped our entire meal! Honestly, the food is decent, the service is so-so and while I would go back it seems like ever since this RR has opened, it has gone a bit downhill. I wouldn't seek them out any time soon, but I would return if in the area.
(3)Noelle L.
So I'd like to preface by saying that the last time I had been to a Red Robin was in Ohio in my college days (2005ish). From what I remembered, the burgers were good and the endless fries were crispy and delicious. So when I kept raving at their array of burger choices to my boyfriend, we finally made the hike up to Citrus Park Mall to grab a bite to eat and catch a flick at the adjacent theater. We were seated right away. However, this is a family joint. I'm fairly confident that this is a "bring your kids" kinda place, because there were a few screaming/loud children in the establishment. This cannot be faulted by Red Robin by any means. We got a server that was green... may have been his first day. Service was terrible, although he was new, so I again, do not blame Red Robin. I asked for my burger with no sauce, however, it came with sauce. We never got a refill of our unlimited fries either, and our drink glasses were empty and not refilled. Aside from the service, the food did not live up to my expectations. There was not a lot of seasoning or flavor in the burgers. The cook did cook my burger perfectly though (med-rare), which I give props for. I'd rather go to Square 1, Johnny Rockets, or even Champps for a burger before I'd come back here for one.
(2)Mitch L.
I had been to a Red Robin in NJ a few years back. I liked this one in the mall. I went with my friend Donna and her kids. We all had a great time. The Onion Ring Tower we shared was AWESOME!!! Very tall!! Very Tasty!!! Most everyone got a burger and everyone seemed happy with their meal. I didn't hear any complaints!!! I thought the prices were a bit high for burgers but my mushroom and I think it was parmesan cheese was delicious. I thought the fries were good. Fun place to go for a change!!!
(4)Ashley H.
Service at this place is terrible. If you want to eat here. Get the food to go so you can enjoy your food.
(2)Meghan W.
I'm honestly surprised to see so many negative reviews, as I ate there yesterday and had a positive experience. I ordered the Southwest Chicken Salad without cheese and dressing on the side, and my husband ordered a burger and fries. Our server checked on us frequently, and I didn't get charged for my side of fries, I guess because the server counted it as part of my husband's bottomless fries. It was clean and the service was well done. My salad was fresh, and everything was customized just as I asked it to be. We'll definitely be back.
(4)John G.
Banzai burger can't say enough about this burger except Sony get it to go. I was pretty disappointed with how soggy it was after driving 15 minutes back to my house.
(3)Michelle C.
Never again! I've been a huge fan of Red Robin for years and this past weekend was the nail in the coffin for this location. From the moment we requested to be seated it was bad. Hostess told us 25 min in a tone with a face that should've told me then. 5 min later the text message arrives. Promptly seated and 45 minutes later had our NON ALCHOL drinks. I thought we were being smart and ordering food at the same time...wrong. Our food was brought about 20 min after the drinks we still had no silverware and no ketchup. After seeing our waitress only to take our order and bring our drinks I asked the manager for these items to which I received there's ketchup on the table..well jacka** I'm not blind it's empty. We then end up with 9 settings of silverware...my boyfriend having to work that night wanted 1. More fries..bottomless right? WRONG 2. And order food to go. No kidding the waitress showed up and her response to the fries it will take a while and to the food an odd look and then "Why?" Does it matter WHY? One would think as a waitress after your deplorable service would be thinking about me being a decent human being and tipping you on the amount! I was going to talk to the manager but after watching him take a server outside and return her in tears in the middle of dinner service not to mention his overall attitude with us decided against it. NEVER EVER EVER AGAIN! Oh and last time our receipt was in French and when we brought it up they stated someone has been hacking their systems and placing notes on checks and changing the language. Red Robin booooooo
(1)Beau C.
This place will blow up your taste buds & take hostage of your protein desires. Onion rings that will hold you in chains of meat affection!
(5)Natasha P.
Every burger is a guaranteed great here....love love love it.
(5)Jennifer H.
Love the food! The whiskey river bar-b-que chicken wrap us wonderful. Love the bottomless fries too. The freckled lemonade is awesome. The service needs a little work though...
(4)Cortney M.
Been to this location twice and it's the only Red Robin I've ever been to. The food is good, I love it actually but the service on the other hand.. they should fire almost everyone and rehire. Host was beyond rude and glasses were dirty. Our two waitresses were sweet but clearly had more tables than they could handle.
(3)Tiffany B.
A bit over priced, but their burgers are really good. Plus- bottomless fries? Yes please, although I probably shouldn't. I've also had their cobb salad quite a few times and it is reaally really good, and I'm not a big salad eater, so that's saying something.
(3)Jeff E.
Red Robin is a guilty pleasure of mine. Everything is for the most part fried, and never ending fries will make you stuff your self. The food is excellent. They have fairly cheap appetizers, and most of them are better then average. The onion rings are extremely good and usually are nice and crispy when they come out. The burgers are great, and they do a lot of takes on burgers that you won't find at any other restaurant. This isn't going to be just your normal blue cheese burger, bbq burger, and bacon burger. I've never come here and had anything that tasted bad. The service at times can be questionable and its the only thing that stops this from being a five star review. If you go in there when it is busy, expect to wait slightly longer for anyone to come by to check on you, take plates, or refill drinks. Its never been so bad that I wouldn't come back, but if you aren't prepared for it, it can be inconvenient. I do give warning for people looking for a more intimate dining setting. This is a very family friendly restaurant and there will be lots of commotion going on, especially if there are any large groups with children. As long as you are willing to be a little laid back though, it actually enhances the experience. Overall, I really recommend Red Robin for anyone who is looking for a great burger, and not at your typical bar setting.
(4)Ben O.
There were more tables empty than in use this afternoon, but the service was unconscionably slow. The cheese dip congealed while we waited for more fries, and I had to stack empty drink glasses a cubit high before the manager noticed anything was wrong. We should have left at the beginning, when the greeter tried to prevent my wife from sitting opposite me and had the nerve to ask ME if my wife would be willing to have her wheelchair shoved between tables. The woman's got a master's degree in philosophy and this greeter asks ME? Oh hell no. You want to know whether a customer is willing to do something uncomfortable, you ask her directly. Don't compound your error by acting as if people who use wheelchairs can't answer your questions for themselves. The food's good, but Wesley Chapel and Brandon have Red Robins WITH good service. Go there, or the mall food court, instead.
(1)Brandon P.
Service was ok. Food was ok at this location. Atmosphere stinks. This isn't the normal stand alone Red Robin. This location is in the Citrus mall. Better service and atmosphere at the Bruce B Downs and 54 cross section location.
(3)daphne m.
We love red robin in California but this one I have been here twice and the service was bad both times. Both times I had to send back my food for undercooked and it had cheese on it when asked not to. I know what red robin should taste like and we go from Orlando to eat here and both times was a flop. I hear next here there will be in Orlando so I hope its better.
(3)Ben M.
This place can be summed up in one word: Grease. Also two more words: Not fresh. I ordered the special A1 peppercorn burger on an "onion ciabatta bun" with a special sauce and fried onion strips. Now since most of what they do is burgers, and they sure charge enough for them (over ten bucks), one would hope they could get it right, or at least sort of. At about four times the price of a Sonic burger it should be at least twice the quality, but sadly, no. The "onion ciabbatta" was stale and tasteless with a few dark flecks of something on it that may have been onion. Or maybe just dirt. Anyway the bun was about as tasty as a folded up paper towel. The special pepper sauce had plenty of stale pepper but no other flavor. The bacon strips on it were okay, but the cheese was skimpy and along with a bit of tomato and lettuce added nothing. The deep fried onion strings were mushy and greased, too salty and had unchewable outer peels in it that should have been tossed out before cooking. The hamburger meat was greasy, but dry and had no juice in it, which means it was either cooked from frozen, and/or the cook stupidly squeezed the juices out of it on the grill. It was overcooked for what I had ordered and did not have a good taste. All of this was squished together into a greasy mess. I enjoy hamburgers, but halfway through it this thing was making me gag and I just couldn't finish it. As a side, I chose the sweet potato fries. They were tasteless, obviously from frozen, mushy and greasy. It seems there are things on the menu like salads that may not be as greased, so the place might be okay to have a drink or two and a side snack of salad or soup. Unless they can't do that right, either.
(2)FutureDentist I.
Burgers are okay. Haven't tried anything else but the alcoholic drinks which are always good :)
(3)Jean A.
The food was good, but service was terrible! Manager was in the kitchen, I ordered a shake and didn't have whip cream and I was told oh we forgot, sorry! And the appetizer order was wrong, the lady just dropped at my table and let me talking by myself. I was very disappointed. I don't think I would ever go back!
(1)Hannah S.
Love the crispy chicken salad with poppyseed dressing! Went here the day after Black Friday and it was packed! I noticed two managers on duty because they both approached our table to ask how we were doing. Mike one of the managers was very professional and was working hard. Great staff and great food!
(5)