Out of original grazed doughnuts 2pm on 78th birthday celebration day. Very disappointed!!!!!
(1)
Chastity B.
Employee was rude when attempting to order. Kept cutting me off to finish. Then at windows he didn't say one word to me. Donuts were soft but almost like they missing sugar in the making. Not up to the company standards. Poor experience won't be going back there.
(1)
Mindy M.
Worst experience ever! Still came here, despite previous reviews. Drive thru Cashier and I swapped my debit card for donuts. After holding my debit card for a few seconds, behind the window, he hands my card back. He asks me to hold for a second. While has has me waiting, I put my debit card back in my wallet. Once he returns to the window, he then tells me the price of the donuts, as if I hadn't already paid. I told him that I already paid and am waiting on my receipt. He then got stern with me and spoke to me as if I was a child and told me that he did not swipe my card. I asked him if he had an attitude and he claimed he didn't. I told him that I believe he did and tossed the donuts back in the window. No thanks. I love KK, but this was not appropriate employee behavior. Something told me to check my account and sure enough, there was a pending transaction showing in my account. Called the store, spoke to Cristy the manager and told her what had transpired and requested that the transaction be voided.
(1)
Zach M.
Took 4 employees to figure out how to accept my KK gift card. Had only 6 donut options available (heck the local gas station has more than that). As others noted, on previous visits the fresh donuts have a chalky glaze (had this happen many times). I suspect they may be microwaved as one person noted. Visit before last they turned me away because my gift card was less than the entire total ($8 and I had $7.44 on my gift card) even though I had the $1 to pay the difference. I give it 1 star instead of 0 as it fills my donut fix. (And because I cannot give 0)
(1)
Cece C.
Don't let the horrible reviews deter you from getting your donut fix here. I came in here feeling quite rough with a craving for something unhealthy. Literally cut over four lanes of traffic on Brandon Blvd. in three seconds after I saw the "hot now" sign. Checked the glazed ones, and they looked normal, ended up getting a V-day sprinkled one for me (cute decorations on baked goods is the ONLY good thing about Valentine's day) and a dozen assorted for my colleagues at the fine institution of USF. It was good, and everyone was happy. This store is tiny and almost unnoticeable. It doesn't have the retro, larger than life feel of the Krispy Kreme I grew up with in Alexandria, VA... where you can watch the doughnuts being made on the conveyor belt right in front of you... but it does the trick. I think they fixed their mistakes.
(3)
Sha Vonne' W.
Good morning Yelpers. So, today is National donut day! We all deserve a little sweetness in our lives :-). On my way to work I made the courageous stop at Krispy Kreme donuts on Brandon. Let's just say I was ready to pull my hair out! I am HUGE on customer service. Knowing that today was national donut day you would think that they would have been better staffed and prepared. I stood in line for 20 minutes and when I got up to the register the employee was grumpy and did not even respond to my "good morning " :-( Not only were they not customer friendly but they did not have one of the most popular donuts available. I made it my mission to make the cashier smile before I left so after I paid for my donuts I tipped him and said, have a wonderful day and don't forget to smile. Not only do you have control of your happiness but you have the opportunity to affect someone else in a negative or positive way. Let's make it a good day. He smiled and said, "thank you, I needed that ". As a company you should always protect your brand. On a day such as this you want to give your customers a reason and reminder of why you are a household name and we should keep coming back. Although my customer service experience was not the best I had the chance to positively affect one of Krispy Kreme employees and my employees are bouncing off the walls! !
(2)
Local C.
Rolled through the drive through approximately 7pm tonight. Ordered half dozen glazed donuts and a cup of Ice water. I took a split second to correct my order to half dozen glazed with a cup of ice and a bottled water. Before I got my sentence out, I was cut off at the speaker with a loud obnoxious "DOES THAT COMPLETE YOUR ORDER?!!" Me: "I'm sorry, did you get the bottled water?" Employee: "YES I HEARD YOU DOES THAT COMPLETE YOUR ORDER??" .... ummm okay.... Ignoring the rudeness I was just treated with for no apparent reason, I reluctantly pulled up to the window. The cashier opened the window and just starred at me like I had just interrupted the most important moment of his life with my order. This man did not say a single word to me the entire time I was at the window. At this point, I was actually getting nervous and uncomfortable with his angry demeanor. I handed over my money and he abruptly shoved my donuts and water out the window. Not even so much as have a nice day... not one single word. I drove away with a pit in my stomach. it sounds silly, but this was such a horrible experience I was embarrassed and mortified I even decided to stop. There's no way i'm going back.
(1)
Ashley S.
Drove an extra 25 minutes out of my way to get some "HOT" donuts.. Paid for my order and got a few minutes down the road to find out I received Luke warm donuts. Never have I thrown away anything from Krispy Kreme, but these have made their way in the trash. Will never visit this store again Smh! DO NOT STOP HERE- IF I COULD GIVE THEM A ZERO FOR A RATING, I WOULD!!
(1)
Jonneson V.
Always out of original glaze !!! How can a donut shop always have enough donuts ! Don't they make it fresh !!! Always should have donuts if it's a donut shop known for the glaze donuts !!! Very disappointed !!!!
(1)
Bonita B.
Who throws away Krispy Kreme doughnuts?? Yes, I was so excited to see the "Hot Now" light illuminating through the window... Unfortunately, I didn't take heed to one of the Yelp reviewer's (Kimberly) warning about not going through the drive-thru...Thank goodness, I only purchased two hot glazed doughnuts versus the 1/2 dozen or dozen... Well, as I going down Brandon Blvd. I took the anticipated first bite out of one of them (YUCK!!!! I yelled and then turned on the truck's dome lights to look at the doughnut); I balled up the doughnuts in a napkin and this was the first Krispy Kreme that has landed in the trash versus my tummy. Yes, that's right I threw away the Krispy Kreme doughnuts. The first thought came to mind was -- HOW can these people mess up a Krispy Kreme doughnut? The doughnut's glazed was chalky and gritty... the doughnut was lukewarm and not fresh. Note, I've microwaved and used a conventional oven to reheat leftover Krispy Kreme doughnuts before and I never tasted chalky or gritty so I don't know what this location has done to its doughnuts, but I won't be back again.
(1)
D S.
The last 2 times that I've been here they've been out of chocolate creme filled doughnuts and none being made. I wish someone would open a new location in Brandon..never seen a Krispy Kreme run this bad.
(1)
Kimberly M.
Don't use the drive through. Go inside so you can make sure your original glazed doughnuts aren't covered in so much glaze the doughnut weighs 3x it's normal weight. The doughnuts are GROSS with that much on them. See picture for visual aide.
Kaori E.
Out of original grazed doughnuts 2pm on 78th birthday celebration day. Very disappointed!!!!!
(1)Chastity B.
Employee was rude when attempting to order. Kept cutting me off to finish. Then at windows he didn't say one word to me. Donuts were soft but almost like they missing sugar in the making. Not up to the company standards. Poor experience won't be going back there.
(1)Mindy M.
Worst experience ever! Still came here, despite previous reviews. Drive thru Cashier and I swapped my debit card for donuts. After holding my debit card for a few seconds, behind the window, he hands my card back. He asks me to hold for a second. While has has me waiting, I put my debit card back in my wallet. Once he returns to the window, he then tells me the price of the donuts, as if I hadn't already paid. I told him that I already paid and am waiting on my receipt. He then got stern with me and spoke to me as if I was a child and told me that he did not swipe my card. I asked him if he had an attitude and he claimed he didn't. I told him that I believe he did and tossed the donuts back in the window. No thanks. I love KK, but this was not appropriate employee behavior. Something told me to check my account and sure enough, there was a pending transaction showing in my account. Called the store, spoke to Cristy the manager and told her what had transpired and requested that the transaction be voided.
(1)Zach M.
Took 4 employees to figure out how to accept my KK gift card. Had only 6 donut options available (heck the local gas station has more than that). As others noted, on previous visits the fresh donuts have a chalky glaze (had this happen many times). I suspect they may be microwaved as one person noted. Visit before last they turned me away because my gift card was less than the entire total ($8 and I had $7.44 on my gift card) even though I had the $1 to pay the difference. I give it 1 star instead of 0 as it fills my donut fix. (And because I cannot give 0)
(1)Cece C.
Don't let the horrible reviews deter you from getting your donut fix here. I came in here feeling quite rough with a craving for something unhealthy. Literally cut over four lanes of traffic on Brandon Blvd. in three seconds after I saw the "hot now" sign. Checked the glazed ones, and they looked normal, ended up getting a V-day sprinkled one for me (cute decorations on baked goods is the ONLY good thing about Valentine's day) and a dozen assorted for my colleagues at the fine institution of USF. It was good, and everyone was happy. This store is tiny and almost unnoticeable. It doesn't have the retro, larger than life feel of the Krispy Kreme I grew up with in Alexandria, VA... where you can watch the doughnuts being made on the conveyor belt right in front of you... but it does the trick. I think they fixed their mistakes.
(3)Sha Vonne' W.
Good morning Yelpers. So, today is National donut day! We all deserve a little sweetness in our lives :-). On my way to work I made the courageous stop at Krispy Kreme donuts on Brandon. Let's just say I was ready to pull my hair out! I am HUGE on customer service. Knowing that today was national donut day you would think that they would have been better staffed and prepared. I stood in line for 20 minutes and when I got up to the register the employee was grumpy and did not even respond to my "good morning " :-( Not only were they not customer friendly but they did not have one of the most popular donuts available. I made it my mission to make the cashier smile before I left so after I paid for my donuts I tipped him and said, have a wonderful day and don't forget to smile. Not only do you have control of your happiness but you have the opportunity to affect someone else in a negative or positive way. Let's make it a good day. He smiled and said, "thank you, I needed that ". As a company you should always protect your brand. On a day such as this you want to give your customers a reason and reminder of why you are a household name and we should keep coming back. Although my customer service experience was not the best I had the chance to positively affect one of Krispy Kreme employees and my employees are bouncing off the walls! !
(2)Local C.
Rolled through the drive through approximately 7pm tonight. Ordered half dozen glazed donuts and a cup of Ice water. I took a split second to correct my order to half dozen glazed with a cup of ice and a bottled water. Before I got my sentence out, I was cut off at the speaker with a loud obnoxious "DOES THAT COMPLETE YOUR ORDER?!!" Me: "I'm sorry, did you get the bottled water?" Employee: "YES I HEARD YOU DOES THAT COMPLETE YOUR ORDER??" .... ummm okay.... Ignoring the rudeness I was just treated with for no apparent reason, I reluctantly pulled up to the window. The cashier opened the window and just starred at me like I had just interrupted the most important moment of his life with my order. This man did not say a single word to me the entire time I was at the window. At this point, I was actually getting nervous and uncomfortable with his angry demeanor. I handed over my money and he abruptly shoved my donuts and water out the window. Not even so much as have a nice day... not one single word. I drove away with a pit in my stomach. it sounds silly, but this was such a horrible experience I was embarrassed and mortified I even decided to stop. There's no way i'm going back.
(1)Ashley S.
Drove an extra 25 minutes out of my way to get some "HOT" donuts.. Paid for my order and got a few minutes down the road to find out I received Luke warm donuts. Never have I thrown away anything from Krispy Kreme, but these have made their way in the trash. Will never visit this store again Smh! DO NOT STOP HERE- IF I COULD GIVE THEM A ZERO FOR A RATING, I WOULD!!
(1)Jonneson V.
Always out of original glaze !!! How can a donut shop always have enough donuts ! Don't they make it fresh !!! Always should have donuts if it's a donut shop known for the glaze donuts !!! Very disappointed !!!!
(1)Bonita B.
Who throws away Krispy Kreme doughnuts?? Yes, I was so excited to see the "Hot Now" light illuminating through the window... Unfortunately, I didn't take heed to one of the Yelp reviewer's (Kimberly) warning about not going through the drive-thru...Thank goodness, I only purchased two hot glazed doughnuts versus the 1/2 dozen or dozen... Well, as I going down Brandon Blvd. I took the anticipated first bite out of one of them (YUCK!!!! I yelled and then turned on the truck's dome lights to look at the doughnut); I balled up the doughnuts in a napkin and this was the first Krispy Kreme that has landed in the trash versus my tummy. Yes, that's right I threw away the Krispy Kreme doughnuts. The first thought came to mind was -- HOW can these people mess up a Krispy Kreme doughnut? The doughnut's glazed was chalky and gritty... the doughnut was lukewarm and not fresh. Note, I've microwaved and used a conventional oven to reheat leftover Krispy Kreme doughnuts before and I never tasted chalky or gritty so I don't know what this location has done to its doughnuts, but I won't be back again.
(1)D S.
The last 2 times that I've been here they've been out of chocolate creme filled doughnuts and none being made. I wish someone would open a new location in Brandon..never seen a Krispy Kreme run this bad.
(1)Kimberly M.
Don't use the drive through. Go inside so you can make sure your original glazed doughnuts aren't covered in so much glaze the doughnut weighs 3x it's normal weight. The doughnuts are GROSS with that much on them. See picture for visual aide.
(2)