Wow the service was super fast when I went in the drive thru! Not only did they make my order in a timely manner they also gave my dog a cup of whip cream! Great service and staff!
(5)
Anne V.
Overall good. People have always been polite. Avoid on weekday mornings. The parking lot is small and when the drive-thru line gets too long, it will actually block cars LEAVING the drive thru lane. Total cluster!
(3)
Tasia T.
Soooo slow! This drive-thru is the worst I have ever experienced and from the amount of times I have been here, I think it's due to two reasons: (1) they are always remaking drinks; and (2) the small layout of the parking lot/drive-thru. Aside from remaking drinks, which is annoying since it's pretty routinely, the staff has always seemed friendly. But the drive-thru, nothing friendly about it. Get this, the drive thru line goes straight through the parking spaces, literally! If you are waiting in line you can have two cars on either side of you trying to reverse at the same time. This layout also creates backups due to people not being able to leave from the drive-thru window with their newly acquired drinks because they are blocked by people who are waiting in line to order. It's insane! Also beware that when you leave after getting you are now in a game of Frogger, the walkway into the Starbucks store runs right through the drive-thru line going on that's where people have to enter the Starbucks store! Of note: I've never been inside, but now you know how I feel about the drive-thru! Oh vey! I don't know if I'm a masochist or an idiot since I still seem to come here!
(2)
Elle A.
The staff is friendly here. The menu is the same as any other Starbucks. They always have the food I want to eat available.
(5)
Sydney S.
This is my Starbucks! I always have a positive experience here when I use the drive through a couple times a week. The staff is super friendly and cheery (even early in the morning)! Great way to start my day. I have visited a lot of Starbucks locations and this is the only one where they have never gotten my drink wrong! Overall, this is everything you could want in a Starbucks.
(5)
Shannon S.
I have never been in a slower moving drive thru line. It took 30 minutes to get through the line that was only about 6 or 7 cars deep. When I did get to order they were out of many items on their menu.
(1)
Brittany P.
Very convenient location. I come here a lot and my soy latte was delicious last time! Staff is always nice and the line moves pretty quickly! :)
(4)
Dom P.
Slowest starbucks ever! All women staff, always. Every time i come here they never say hi, you wait awkwardly by the register until they take your order, but seriously the worst oart is how slow they are.
(2)
Mary C.
I came in here with my service dog once and was publicly embarrassed when the manager came up to me and told me to wait outside. And no dogs were allowed. When I said he was a service dog and that he provides service for my PTSD she told me that law doesn't apply in Arizona. I didn't even know how to react. Under the American Disabilities Act (which is federal law) you are allowed to bring in a service dog to help with post traumatic stress disorder and employees are only allowed to ask if it is a service dog and what service it provides. My dog is trained, doesn't bark, doesn't pay attention to any people, and just sits by my side. I've never been kicked out of a restaurant or store before. They didn't even bring me my drink. I just sat outside and they left it inside where I was no longer able to go.
(1)
John C.
Very friendly staff, clean restaurant and bathrooms and super drinks! I guess that's why it is always busy at this location. Check it out but don't sit on the leather chairs, they are reserved for me...lol!
(3)
Preston C.
Great location, friendly staff and your typical Starbucks drinks. I don't drink a lot of coffee so I usually have tea and you can't really go wrong with tea :) Mostly female staff in the morning and they are all very nice Not very packed as well makes for fast service
(4)
Kristen C.
This is the worst Starbucks I have ever been to! The service was extremely slow! It's like their staff just stands around and lacks skills in multitasking! There is clearly no sense of priority! I'm going on 15 minutes of no service and there isn't even a rush. They forgot our pastry order several times and had to ask for a reminder. The counter and window guard were absolutely disgusting, they do not bother to clean their work environment. I go to starbucks often and have never had issues, this place was slow, unorganized, and lazy. I will not be returning. I hope Howard Hughes looks into this place because I know he wouldn't be happy.
(1)
Nakosha J.
I love this place I always get the iced caramel macchiato it's amazing I'm actually a Starbucks junkie lol
(5)
Shelby H.
I go to a different starbucks most of the time, closer to where I work. However, today we came here because it was close by and we were out and about. The customer service there was awful! We ordered multiple items, a grilled cheese, a caramel lattè, a bacon and goda sandwich, and a pecan tart. Our cashier was friendly enough, but when it came to giving us our order it all came out separately and they didn't even announce the items they were selling. Not only that there were two girls standing there blocking the pick up counter, they appeared to be friends with the barista or just off work Co-workers. After we left I realized that we did even receive the whole order, they forgot to give us the pecan tart. We called them and asked if there was anything we could do besides driving all the way back or if we could come back on another day, but they said it had to be today. Honestly McDonald's does more to fix there mistakes and make there customers happy. It's not like I just wanted something free, I paid for my items and didn't get my full order. Anyway to sum up this rant I will not be returning and I'm going to suggest that my friends don't either.
(1)
C.K. L.
Great location in South Scottsdale near Tempe, friendly staff and you don't have to wait over 5 minutes for your drinks. They do have a drive-thru lane if you don't want to get out of your car during hot summer weather or cold winter weather. Sometimes you might not be able to enter the store from Scottsdale Rd. as there's a bus stop right next to the entrance. Overall a great location in Scottsdale.
(4)
Brad W.
The patio is right next to a bus stop and also right next to four lanes of loud traffic. Not sure which is worse, but bus people might take the cake and that includes random homeless dudes shuffling through the garbage while you attempt to enjoy coffee. This location is doomed if your looking for the outdoor Starbucks experience.
(1)
Amie S.
I hate going threw the drive-thru is "charles" is the one working the window. He creeps me out. Plus when he is at the window it seems to take FOREVER Other than that I am addicted. I am here atleast once a day and usually the people know my order without even having to say anything!
(3)
Jim T.
Being from out of town and getting in at 3 am. I was so glad to find a Starbucks close to the hotel. Just a short walk away and I was enjoying good coffee and light breakfast items. The only problem is I had to get dressed and make myself semi-presentable. If you have ever had coffee made from those little 4 cup coffee pots in hotels you would be looking for another venue for coffee too. I have learned that if you are stuck in that type of situation make sure you have some Via with you and add it to the pot. It helps big time.
(4)
Mary M.
A very fast drive-thru with great service. It moves fast even during rushes, despite having an awkward lot and confused under-coffee'd people trying to navigate it.
(5)
Mary Y.
This is a Starbucks location close to home that has a Drive-Thru. It can be a bit awkward if you come from the side of McKellips since it curves to the left if you're ordering coffee via Drive-Thru. Parking lot here is a bit small but usually never have any problems. I haven't had any major issues with my drink orders here; however sometimes it can take a bit longer during the AM hours than the evenings. Free WIFI and there's also patio seating.
(5)
Anthony P.
These guys are super cool. Fast and friendly, and my dog wants it noted they give out awesome dog treats to dogs, whtether they are behaving or not.
(4)
J D.
A great place to meetup for Coffee and Patries. It's located right on the border of Scottsdale and Tempe, so it's convenient when I setup quick meetings with clients and colleagues. I'm a pretty boring Coffee drinker....99% of the time, I'll order Coffee and drink it black. On rare occasions I will try something else. It's a Starbucks. The Coffee and food is consistent with all of the others I've been to. Service here is good as well. Return Factor - 80%
(4)
Walter C.
Slow and understaffed. Looked past me and took known guy behind
(1)
Rick W.
In and out quick, with hot coffee. Friendly staff. Good Starbucks.
(4)
Amber H.
I use this location since it is so close to work. However, I will no longer be using this location any longer. I have given the store many chances to make up for slow service. I typically use the drive thru. I always have a long wait, Friday was the last time I was there and I waited for 10 minutes. I will use the coffee shop across the street (Dunkin Donuts) for now on. The coffee is just as good and they are extremely fast.
(1)
Jamy Y.
I usually use this location because it is so close to home. Drive thru line isn't too terrible...haven't had to wait ridiculously long for my order. Just make sure they get your order right before driving off though. My order was completely screwed up but unfortunately already drove off before I realized it!
(4)
Big Mama's M.
This Starbucks is located on a busy street, on a busy corner in Tempe. There are plenty of places to sit outside but who wants to in AZ in the summer right? The weekend we were there, the women's restroom had plugged up in a an ugly way but no worries, I tend ot use either one if I have to go so I popped into the men's. The place was clean (besides the toilet) very cool and even better, the staff was very cool. It's nice to get your regular drink at a Starbucks and it tastes as good as it does at your fave Starbucks in San Diego...thanks ladies!
Brennan S.
Wow the service was super fast when I went in the drive thru! Not only did they make my order in a timely manner they also gave my dog a cup of whip cream! Great service and staff!
(5)Anne V.
Overall good. People have always been polite. Avoid on weekday mornings. The parking lot is small and when the drive-thru line gets too long, it will actually block cars LEAVING the drive thru lane. Total cluster!
(3)Tasia T.
Soooo slow! This drive-thru is the worst I have ever experienced and from the amount of times I have been here, I think it's due to two reasons: (1) they are always remaking drinks; and (2) the small layout of the parking lot/drive-thru. Aside from remaking drinks, which is annoying since it's pretty routinely, the staff has always seemed friendly. But the drive-thru, nothing friendly about it. Get this, the drive thru line goes straight through the parking spaces, literally! If you are waiting in line you can have two cars on either side of you trying to reverse at the same time. This layout also creates backups due to people not being able to leave from the drive-thru window with their newly acquired drinks because they are blocked by people who are waiting in line to order. It's insane! Also beware that when you leave after getting you are now in a game of Frogger, the walkway into the Starbucks store runs right through the drive-thru line going on that's where people have to enter the Starbucks store! Of note: I've never been inside, but now you know how I feel about the drive-thru! Oh vey! I don't know if I'm a masochist or an idiot since I still seem to come here!
(2)Elle A.
The staff is friendly here. The menu is the same as any other Starbucks. They always have the food I want to eat available.
(5)Sydney S.
This is my Starbucks! I always have a positive experience here when I use the drive through a couple times a week. The staff is super friendly and cheery (even early in the morning)! Great way to start my day. I have visited a lot of Starbucks locations and this is the only one where they have never gotten my drink wrong! Overall, this is everything you could want in a Starbucks.
(5)Shannon S.
I have never been in a slower moving drive thru line. It took 30 minutes to get through the line that was only about 6 or 7 cars deep. When I did get to order they were out of many items on their menu.
(1)Brittany P.
Very convenient location. I come here a lot and my soy latte was delicious last time! Staff is always nice and the line moves pretty quickly! :)
(4)Dom P.
Slowest starbucks ever! All women staff, always. Every time i come here they never say hi, you wait awkwardly by the register until they take your order, but seriously the worst oart is how slow they are.
(2)Mary C.
I came in here with my service dog once and was publicly embarrassed when the manager came up to me and told me to wait outside. And no dogs were allowed. When I said he was a service dog and that he provides service for my PTSD she told me that law doesn't apply in Arizona. I didn't even know how to react. Under the American Disabilities Act (which is federal law) you are allowed to bring in a service dog to help with post traumatic stress disorder and employees are only allowed to ask if it is a service dog and what service it provides. My dog is trained, doesn't bark, doesn't pay attention to any people, and just sits by my side. I've never been kicked out of a restaurant or store before. They didn't even bring me my drink. I just sat outside and they left it inside where I was no longer able to go.
(1)John C.
Very friendly staff, clean restaurant and bathrooms and super drinks! I guess that's why it is always busy at this location. Check it out but don't sit on the leather chairs, they are reserved for me...lol!
(3)Preston C.
Great location, friendly staff and your typical Starbucks drinks. I don't drink a lot of coffee so I usually have tea and you can't really go wrong with tea :) Mostly female staff in the morning and they are all very nice Not very packed as well makes for fast service
(4)Kristen C.
This is the worst Starbucks I have ever been to! The service was extremely slow! It's like their staff just stands around and lacks skills in multitasking! There is clearly no sense of priority! I'm going on 15 minutes of no service and there isn't even a rush. They forgot our pastry order several times and had to ask for a reminder. The counter and window guard were absolutely disgusting, they do not bother to clean their work environment. I go to starbucks often and have never had issues, this place was slow, unorganized, and lazy. I will not be returning. I hope Howard Hughes looks into this place because I know he wouldn't be happy.
(1)Nakosha J.
I love this place I always get the iced caramel macchiato it's amazing I'm actually a Starbucks junkie lol
(5)Shelby H.
I go to a different starbucks most of the time, closer to where I work. However, today we came here because it was close by and we were out and about. The customer service there was awful! We ordered multiple items, a grilled cheese, a caramel lattè, a bacon and goda sandwich, and a pecan tart. Our cashier was friendly enough, but when it came to giving us our order it all came out separately and they didn't even announce the items they were selling. Not only that there were two girls standing there blocking the pick up counter, they appeared to be friends with the barista or just off work Co-workers. After we left I realized that we did even receive the whole order, they forgot to give us the pecan tart. We called them and asked if there was anything we could do besides driving all the way back or if we could come back on another day, but they said it had to be today. Honestly McDonald's does more to fix there mistakes and make there customers happy. It's not like I just wanted something free, I paid for my items and didn't get my full order. Anyway to sum up this rant I will not be returning and I'm going to suggest that my friends don't either.
(1)C.K. L.
Great location in South Scottsdale near Tempe, friendly staff and you don't have to wait over 5 minutes for your drinks. They do have a drive-thru lane if you don't want to get out of your car during hot summer weather or cold winter weather. Sometimes you might not be able to enter the store from Scottsdale Rd. as there's a bus stop right next to the entrance. Overall a great location in Scottsdale.
(4)Brad W.
The patio is right next to a bus stop and also right next to four lanes of loud traffic. Not sure which is worse, but bus people might take the cake and that includes random homeless dudes shuffling through the garbage while you attempt to enjoy coffee. This location is doomed if your looking for the outdoor Starbucks experience.
(1)Amie S.
I hate going threw the drive-thru is "charles" is the one working the window. He creeps me out. Plus when he is at the window it seems to take FOREVER Other than that I am addicted. I am here atleast once a day and usually the people know my order without even having to say anything!
(3)Jim T.
Being from out of town and getting in at 3 am. I was so glad to find a Starbucks close to the hotel. Just a short walk away and I was enjoying good coffee and light breakfast items. The only problem is I had to get dressed and make myself semi-presentable. If you have ever had coffee made from those little 4 cup coffee pots in hotels you would be looking for another venue for coffee too. I have learned that if you are stuck in that type of situation make sure you have some Via with you and add it to the pot. It helps big time.
(4)Mary M.
A very fast drive-thru with great service. It moves fast even during rushes, despite having an awkward lot and confused under-coffee'd people trying to navigate it.
(5)Mary Y.
This is a Starbucks location close to home that has a Drive-Thru. It can be a bit awkward if you come from the side of McKellips since it curves to the left if you're ordering coffee via Drive-Thru. Parking lot here is a bit small but usually never have any problems. I haven't had any major issues with my drink orders here; however sometimes it can take a bit longer during the AM hours than the evenings. Free WIFI and there's also patio seating.
(5)Anthony P.
These guys are super cool. Fast and friendly, and my dog wants it noted they give out awesome dog treats to dogs, whtether they are behaving or not.
(4)J D.
A great place to meetup for Coffee and Patries. It's located right on the border of Scottsdale and Tempe, so it's convenient when I setup quick meetings with clients and colleagues. I'm a pretty boring Coffee drinker....99% of the time, I'll order Coffee and drink it black. On rare occasions I will try something else. It's a Starbucks. The Coffee and food is consistent with all of the others I've been to. Service here is good as well. Return Factor - 80%
(4)Walter C.
Slow and understaffed. Looked past me and took known guy behind
(1)Rick W.
In and out quick, with hot coffee. Friendly staff. Good Starbucks.
(4)Amber H.
I use this location since it is so close to work. However, I will no longer be using this location any longer. I have given the store many chances to make up for slow service. I typically use the drive thru. I always have a long wait, Friday was the last time I was there and I waited for 10 minutes. I will use the coffee shop across the street (Dunkin Donuts) for now on. The coffee is just as good and they are extremely fast.
(1)Jamy Y.
I usually use this location because it is so close to home. Drive thru line isn't too terrible...haven't had to wait ridiculously long for my order. Just make sure they get your order right before driving off though. My order was completely screwed up but unfortunately already drove off before I realized it!
(4)Big Mama's M.
This Starbucks is located on a busy street, on a busy corner in Tempe. There are plenty of places to sit outside but who wants to in AZ in the summer right? The weekend we were there, the women's restroom had plugged up in a an ugly way but no worries, I tend ot use either one if I have to go so I popped into the men's. The place was clean (besides the toilet) very cool and even better, the staff was very cool. It's nice to get your regular drink at a Starbucks and it tastes as good as it does at your fave Starbucks in San Diego...thanks ladies!
(4)