I love the customer service here - Randie was very helpful & genuinely friendly with taking my order and also giving me info on the Starbucks Rewards program. She is also very good at remembering customers names while they are still here if they head back up for a refill, or in my case a breakfast sandwich! They really make you feel like a valued customer :)
(5)
Ash J.
First time to this location and the barista gave me attitude and was pretty rude when I asked to get a tea refill (I'm a gold member) He told me they only give refills within 30min of original purchase (I had been there 45min..) and that I shouldn't expect to get refills at all because otherwise it would be like I'm getting a free drink. Not sure if this is a new stipulation , but if he would've just told me this in a polite manner I wouldn't be here writing this review.
(1)
Terence C.
Honestly, I come to this place for it's HIGH SPEED Google WI-FI. The parking space is a pain in the neck. Coffee is just as good as is should be, otherwise, there isn't anything else to give them five stars.
(4)
Tracy H.
Wide open interior with outside seating. Unfortunately I'm giving this location a low rating on stars because I watched the Barista stick her fingers in a cup when reaching for it, she than proceeded to make a drink with the same cup. On a positive note my son loves the golden ginger ale.
(2)
Ian-Phelan B.
Nice very location. Clean and the employees are very nice. The whole downside is when you have a slightly difficult order you have to wait until they put it in the computer before you can continue with the rest of order. Takes longer than just a little longer than normal
(5)
Amy B.
I look forward to my morning coffee and pay a considerable amount for that cup every day. Twice this week and several other times since I've started stopping at this location my venti carmel ribbon crunch frap without whip comes with the whipped cream and is half frappuccino, half watered down. When I allow myself the time to sit in the drive thru or wait patiently in the lobby, I expect to get the cup of coffee I'm paying for. I'm very disappointed however with every negative comment, there should be a positive...the staff is always super friendly.
(2)
April A.
I love this Starbucks because the people are ALWAYS friendly and very sociable, smiling, and they are fast! I enjoy coming here, whether through the drive-up or walking in and always get treated like more than just a number but like a VIP. This Starbucks has free wi-fi as well so I know I can bring my laptop here and do what i need to do online (including Yelp reviews) and not get hassled. There are plenty of tables both inside and out and this place is always hopping.
(5)
Jason B.
I really enjoy this location! They are very courteous, have never gotten my order wrong, and have a great atmosphere if you want to go in and get your drink. I definitely recommend this location
(5)
Shannon E.
Even though the drive-thru is always packed, the line moves quickly and the staff is always very kind and friendly! I've been using this particular Starbucks for four years and my order is always correct, quickly served, and I'm always impressed with the staff!
(5)
Joanna S.
Quick, friendly service. They always get your drink right. The location is clean.
(5)
Derik C.
I love it here... Drive Thru is faster than most others and I can have my Venti Iced Quad Skinny Vanilla Latte in my mouth faster....
(5)
Lauren L.
This is my local Starbucks-- I enjoy the outdoor seating and banana choco chip bread. Usually the baristas are friendly and during one of my last visits the guy behind the counter even gave me a great suggestion when he saw I was struggling to make up my mind. However, during a routine run yesterday morning, I received the worst Starbucks customer service ever (and I'm including the airport Starbucks in that statement too). I asked what the Chicken sausage and egg white wrap had in it (besides the obvious) and the flustered barista (there was no one else behind me) replied, "A lot of stuff, I don't know." And just stared. The F? Since it was obvious things weren't going my way, I switched gears and asked for a blonde iced coffee to which he curtly told me "you can't do that, we only make iced coffee one way." Le sigh. Of course, none of this will stop me from coming again but I wish I'd asked that dude, can't we just all get along?
(3)
Jenny K.
Three times now.... THREE consecutive times I've gotten drink spilled on me and my car while taking my first drink. Starbucks need to revamp the lids on their venti cups. Coffee is good but cups are terrible. Step it up Starbucks, we're all paying enough.
(3)
Rachel C.
They are always fast, friendly and smiling. Whether you go the drive-thru route or go inside, they are definitely on top of their game. Perfect every time. I don't venture out of my two favorites very often . . . Vente latte with whole milk or Vente green tea latte with whole milk, no sweetener. Perfect every time. I have given them a fair chance to mess something up (I have drunk enough Starbucks to have a gold card!), but no, perfect every time.
(5)
Mary M.
Friendly drive-thru service, I go during off peak hours so speed isn't a pressing issue but it can still be curiously slow. Parking can be a hazard with the roving packs of bored, stroller pushing housefraus, wandering aimlessly as if lost in a sort of death wish trance. Spooky. They're probably just waiting for their drinks.
(3)
Rebecca M.
Everyone loves Starbucks, but sadly at this location has terrible customer service. I walked in, no welcome or anything like everyone usually gets. Stood at the counter and the young girl kept waking back and forth, then cleaned out the drain then finally came to the register and said "what would you like?" No how are you or what can I make for you today. Her makeup was completely blacked out eyes, had scars all over her arms and no smile. Definitely wont be returning to this location again. Highly disappointed.
(2)
Monica O.
Oh Starbucks how do I love you so, no matter which location I go to, my order comes out the same and always perfect! Its bliss in a cup! The baristas always friendly and kind! Yep I will keep coming back.
(4)
Jaswant A. S.
Yeah so this Starbucks location is close to work. I come here to grab a Tarragon Chicken Salad sandwich and a coffee. Parking is ok if you come early in the morning before the Habit wakes up. Service is pretty good although the drive-thru window takes priority. Never too crowded - just your usual poser with laptop or ipad hanging out. There's also seating outside. I'm a to-go type so that doesn't matter much. They are consistently quick, never messed up an order and that's what keeps me coming back.
(4)
Mayan X.
chai tea latte hot...is my all time favorite
(5)
Lindsay M.
As far as Starbucks go, I usually have good luck with this location. I'm usually able to get through the drive-thru in a few minutes and the products they deliver are consistent and essential to my morning commute. Good customer service and how can you go wrong with a hazelnut latte?
(4)
Vicky T.
Tall soy chai tasted like any other one that I have had at Starbucks. The BFs drip coffee did not taste like it had been there for a decade.... and they had a mug his mom wanted (she collects Starbucks mugs).
(3)
Emily M.
The drive through is soooooo slow. What's up with that?
(2)
Jennifer S.
SUPER SLOW!!!! If you are in any kind of hurry don't go here.
(2)
Sarah L.
I have been coming to this Starbucks for awhile and there is a reason why. I started out with the drive-thru that has always been fast. Even if there are 10 cars in line, I can count on getting my coffee within 5 minutes max. Way awesome for someone like me who is constantly on a busy schedule. I then went inside one morning when I had extra time and the staff was so friendly! Everyone was engaging, they completely made the best coffee ever! And my breakfast I ordered was just the perfect temp to eat right away. The store manager introduced himself to me as Nicholas and has made a point to say hi to me every morning since I've been back, even on drive-thru. I will always come to this Starbucks, even if it's out of my way!
(5)
Erica D.
Great little Starbucks with an awesome drive-thru that usually doesn't have a line. These baristas are always super friendly.
(4)
Tara M.
Out of the four Starbucks locations close to my home, this one has really gone downhill in both their customer service and in the quality of their drinks. At least 5 times in the last few months, my drinks have been made incorrectly. Most of the employees are unfriendly if not downright rude. This Starbucks is the location closest to our home, and it has a drive-through, and yet we will go out of our way to go to another location because of the poor quality and service. We have called the Corporate headquarters and lodged a few complaints, but nothing has changed.
(3)
Valerie M.
Oh wow, I've been coming here since they first open the doors to this location. I used to be a regular, visiting more than once a day. That became a little extreme and I found a better way to spend that money. But even now I had the desire to indulge in a Iced Quad three pump Non-Fat Vodka Valium Mocha, with whip. Okay, the truth is I need those more than once a week. Nah, more regular is a Non-fat, Iced, quad Venti Mocha with whip and depending on the barista it comes out right the first time. I like the Lemon Loaf -a lot. I will have to pull up the recipe I have stashed on Pinterest to make my own. Okay, I wish they would quit remodeling this place. The current look is, to me, so uptight. I know I wish the customers that spend enough time to live there would leave after a couple of hours of occupying a space, but the new setup just gives me the feeling of "look, we've provided you a bar to lean on but now that you've got your drink you should go". To ME, it's much less relaxed and welcoming. Drinks alright. Snackies pretty good. Atmosphere, um, maybe I'll just sit outside.
(3)
Tracy B.
Rude barista while placing order then they talk about you like your not just sitting there. When you drink is ready you have to go to them they don't call out your name.
(1)
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Address :1817 E Guadalupe Rd,Ste 101
Tempe, AZ, 85283
Cynthia C.
I love the customer service here - Randie was very helpful & genuinely friendly with taking my order and also giving me info on the Starbucks Rewards program. She is also very good at remembering customers names while they are still here if they head back up for a refill, or in my case a breakfast sandwich! They really make you feel like a valued customer :)
(5)Ash J.
First time to this location and the barista gave me attitude and was pretty rude when I asked to get a tea refill (I'm a gold member) He told me they only give refills within 30min of original purchase (I had been there 45min..) and that I shouldn't expect to get refills at all because otherwise it would be like I'm getting a free drink. Not sure if this is a new stipulation , but if he would've just told me this in a polite manner I wouldn't be here writing this review.
(1)Terence C.
Honestly, I come to this place for it's HIGH SPEED Google WI-FI. The parking space is a pain in the neck. Coffee is just as good as is should be, otherwise, there isn't anything else to give them five stars.
(4)Tracy H.
Wide open interior with outside seating. Unfortunately I'm giving this location a low rating on stars because I watched the Barista stick her fingers in a cup when reaching for it, she than proceeded to make a drink with the same cup. On a positive note my son loves the golden ginger ale.
(2)Ian-Phelan B.
Nice very location. Clean and the employees are very nice. The whole downside is when you have a slightly difficult order you have to wait until they put it in the computer before you can continue with the rest of order. Takes longer than just a little longer than normal
(5)Amy B.
I look forward to my morning coffee and pay a considerable amount for that cup every day. Twice this week and several other times since I've started stopping at this location my venti carmel ribbon crunch frap without whip comes with the whipped cream and is half frappuccino, half watered down. When I allow myself the time to sit in the drive thru or wait patiently in the lobby, I expect to get the cup of coffee I'm paying for. I'm very disappointed however with every negative comment, there should be a positive...the staff is always super friendly.
(2)April A.
I love this Starbucks because the people are ALWAYS friendly and very sociable, smiling, and they are fast! I enjoy coming here, whether through the drive-up or walking in and always get treated like more than just a number but like a VIP. This Starbucks has free wi-fi as well so I know I can bring my laptop here and do what i need to do online (including Yelp reviews) and not get hassled. There are plenty of tables both inside and out and this place is always hopping.
(5)Jason B.
I really enjoy this location! They are very courteous, have never gotten my order wrong, and have a great atmosphere if you want to go in and get your drink. I definitely recommend this location
(5)Shannon E.
Even though the drive-thru is always packed, the line moves quickly and the staff is always very kind and friendly! I've been using this particular Starbucks for four years and my order is always correct, quickly served, and I'm always impressed with the staff!
(5)Joanna S.
Quick, friendly service. They always get your drink right. The location is clean.
(5)Derik C.
I love it here... Drive Thru is faster than most others and I can have my Venti Iced Quad Skinny Vanilla Latte in my mouth faster....
(5)Lauren L.
This is my local Starbucks-- I enjoy the outdoor seating and banana choco chip bread. Usually the baristas are friendly and during one of my last visits the guy behind the counter even gave me a great suggestion when he saw I was struggling to make up my mind. However, during a routine run yesterday morning, I received the worst Starbucks customer service ever (and I'm including the airport Starbucks in that statement too). I asked what the Chicken sausage and egg white wrap had in it (besides the obvious) and the flustered barista (there was no one else behind me) replied, "A lot of stuff, I don't know." And just stared. The F? Since it was obvious things weren't going my way, I switched gears and asked for a blonde iced coffee to which he curtly told me "you can't do that, we only make iced coffee one way." Le sigh. Of course, none of this will stop me from coming again but I wish I'd asked that dude, can't we just all get along?
(3)Jenny K.
Three times now.... THREE consecutive times I've gotten drink spilled on me and my car while taking my first drink. Starbucks need to revamp the lids on their venti cups. Coffee is good but cups are terrible. Step it up Starbucks, we're all paying enough.
(3)Rachel C.
They are always fast, friendly and smiling. Whether you go the drive-thru route or go inside, they are definitely on top of their game. Perfect every time. I don't venture out of my two favorites very often . . . Vente latte with whole milk or Vente green tea latte with whole milk, no sweetener. Perfect every time. I have given them a fair chance to mess something up (I have drunk enough Starbucks to have a gold card!), but no, perfect every time.
(5)Mary M.
Friendly drive-thru service, I go during off peak hours so speed isn't a pressing issue but it can still be curiously slow. Parking can be a hazard with the roving packs of bored, stroller pushing housefraus, wandering aimlessly as if lost in a sort of death wish trance. Spooky. They're probably just waiting for their drinks.
(3)Rebecca M.
Everyone loves Starbucks, but sadly at this location has terrible customer service. I walked in, no welcome or anything like everyone usually gets. Stood at the counter and the young girl kept waking back and forth, then cleaned out the drain then finally came to the register and said "what would you like?" No how are you or what can I make for you today. Her makeup was completely blacked out eyes, had scars all over her arms and no smile. Definitely wont be returning to this location again. Highly disappointed.
(2)Monica O.
Oh Starbucks how do I love you so, no matter which location I go to, my order comes out the same and always perfect! Its bliss in a cup! The baristas always friendly and kind! Yep I will keep coming back.
(4)Jaswant A. S.
Yeah so this Starbucks location is close to work. I come here to grab a Tarragon Chicken Salad sandwich and a coffee. Parking is ok if you come early in the morning before the Habit wakes up. Service is pretty good although the drive-thru window takes priority. Never too crowded - just your usual poser with laptop or ipad hanging out. There's also seating outside. I'm a to-go type so that doesn't matter much. They are consistently quick, never messed up an order and that's what keeps me coming back.
(4)Mayan X.
chai tea latte hot...is my all time favorite
(5)Lindsay M.
As far as Starbucks go, I usually have good luck with this location. I'm usually able to get through the drive-thru in a few minutes and the products they deliver are consistent and essential to my morning commute. Good customer service and how can you go wrong with a hazelnut latte?
(4)Vicky T.
Tall soy chai tasted like any other one that I have had at Starbucks. The BFs drip coffee did not taste like it had been there for a decade.... and they had a mug his mom wanted (she collects Starbucks mugs).
(3)Emily M.
The drive through is soooooo slow. What's up with that?
(2)Jennifer S.
SUPER SLOW!!!! If you are in any kind of hurry don't go here.
(2)Sarah L.
I have been coming to this Starbucks for awhile and there is a reason why. I started out with the drive-thru that has always been fast. Even if there are 10 cars in line, I can count on getting my coffee within 5 minutes max. Way awesome for someone like me who is constantly on a busy schedule. I then went inside one morning when I had extra time and the staff was so friendly! Everyone was engaging, they completely made the best coffee ever! And my breakfast I ordered was just the perfect temp to eat right away. The store manager introduced himself to me as Nicholas and has made a point to say hi to me every morning since I've been back, even on drive-thru. I will always come to this Starbucks, even if it's out of my way!
(5)Erica D.
Great little Starbucks with an awesome drive-thru that usually doesn't have a line. These baristas are always super friendly.
(4)Tara M.
Out of the four Starbucks locations close to my home, this one has really gone downhill in both their customer service and in the quality of their drinks. At least 5 times in the last few months, my drinks have been made incorrectly. Most of the employees are unfriendly if not downright rude. This Starbucks is the location closest to our home, and it has a drive-through, and yet we will go out of our way to go to another location because of the poor quality and service. We have called the Corporate headquarters and lodged a few complaints, but nothing has changed.
(3)Valerie M.
Oh wow, I've been coming here since they first open the doors to this location. I used to be a regular, visiting more than once a day. That became a little extreme and I found a better way to spend that money. But even now I had the desire to indulge in a Iced Quad three pump Non-Fat Vodka Valium Mocha, with whip. Okay, the truth is I need those more than once a week. Nah, more regular is a Non-fat, Iced, quad Venti Mocha with whip and depending on the barista it comes out right the first time. I like the Lemon Loaf -a lot. I will have to pull up the recipe I have stashed on Pinterest to make my own. Okay, I wish they would quit remodeling this place. The current look is, to me, so uptight. I know I wish the customers that spend enough time to live there would leave after a couple of hours of occupying a space, but the new setup just gives me the feeling of "look, we've provided you a bar to lean on but now that you've got your drink you should go". To ME, it's much less relaxed and welcoming. Drinks alright. Snackies pretty good. Atmosphere, um, maybe I'll just sit outside.
(3)Tracy B.
Rude barista while placing order then they talk about you like your not just sitting there. When you drink is ready you have to go to them they don't call out your name.
(1)