Met with some friends here. Our server was Jake. Seated quickly and service was great. Beer was cold (which is important to me). Most importantly we had a blast sitting there talking and didn't feel rushed to get up and leave. Very nice for a Saturday eve.
(5)
Chris D.
My wife and I decide to eat here our last night in the Phoenix area. We got seated immediately. The hostess was nice but seemed rushed for how slow they were. The food I believe at most red robin locations is pretty good. But here it was so so. The fries were cold, and the hamburger was as well but still tasted ok. Our server though was great. His name was dave. He was real and down to earth with us.
(4)
Franko L.
Our experience was at the bar :$ One bartender with 20 people on there doesn't cut it! Waited too long for service then he/she got distracted by people at the actual bar so we even waited longer to order. Burning love burger was dry no salsa like it supposed to be. Fries were burned oily and crumbled Before we left bathroom (men) was too filthy to use. Last two years went to red robin few times a month never had a bad experience This one discussed me
(1)
Lupe G.
Came in on a Friday night very busy but we were SAT quickly. Our waitress was very kind attentive and fast. I didn't like my burger and it was swapped without a problem, then when it was ready and manager brought it out to me and made sure I was very happy. The customer service was amazing!!
(5)
Kate D.
I should have read the reviews before choosing this place. Shame on me. I felt like we were at a day care facility that happened to serve awesome burgers. Crying babies, unruly toddlers, older children literally running down the aisles, inattentive parents and unbelievable amount of NOISE. Unfortunately no matter how tasty and reasonably priced their burgers are, we will never return to this locale. Not slamming the establishment, just letting others know.
(2)
Jose L.
Went here yesterday with a few friends the place is very nice and the food wasn't as good as i expected but it was still pretty great the service was decent but i understand considering how rough their job must be overall i will definitely be coming back soon
(4)
Rickey Lynn G.
Companion and I wanted burgers and decided to go to Red Robin. We had been to this location previously and had been satisfied, but this time we were quite unhappy. Things started badly when they tried to seat us in the bar. Companion is handicapped and sitting on high chairs in the bar makes no sense. One would think the person seating us would notice the cane, but seemed oblivious to the situation. When we asked for a different place to sit, the look on the persons face said it all - we were considered troublemakers. After finally getting a seat that we could use, we sat and waited and waited and waited. Eventually, the server Natalie showed up. We ordered drinks, and they had to be sent back because they were wrong. After quite a while Natalie showed back up to take our order. We ordered an appetizer of Artichoke Spinach Dip, when when brought out was still ice cold in the center and had to be sent back. Next we ordered our main course. Companion ordered the Fish and Chips with Mac and Cheese, and I ordered the Mushroom Burger with Garlic Aioli (75 cents extra!) When I was asked how I wanted my burger I asked for it to be as rare as they could make it. Instead, I receive a well done burger with a tiny cup of Aioli sauce on the side. For those not familiar, Aioli is basically nothing more than mayonaise with some garlic added to it - hardly something that should cost extra. I had asked for my fries to be well done. Instead I received flacid, greasy fries. After I had eaten more than half of my burger a different waiter noticed that I had not touched my fries and brought me fresh, hot, crispy ones that were just what I had wanted. For a $42 bill, this was totally not worth it. I felt I wasted my money. For purposes of authenticating this review, service was on 4/9/2015 @2:36 in the afternoon at table 13/1 on ticket 30014 with an incorrect number of guests listed on the ticket. Red Robin prints on the check to tell them how they did. I'm telling them they did poorly.
(3)
Heather L.
If I could give 3.5 stars I would. We come here a few times a month because it has something everyone in our family likes to eat. This place is really hit or miss, we have found 1 out of 4 visits we either have bad service or bad food. We have had bleeding burgers served to us, kid's mac and cheese with only 5 noodles, cold in the middle crab cake burger, spilled oranges all over a grilled cheese (rendering it soggy and inedible by my 3 year old) and have had a handful of bad servers. But seeing as how we have been here over 30 times, a few bad experiences do not out way the good ones we have had. And anytime we have had something bad happen they have ALWAYS made it right. My go to's here are the bonzai burger, fish and chips, fish sandwich. I do not recommend the crab cake burger Give them a shot, and if something isn't right you need to speak up because management is always willing to make it right for you!
(3)
Tara W.
This location is friendly, clean, and their food is what you'd expect from a Red Robin diner. It's a little far for us to drive out there, but I appreciate the price margin and the quality of the food. Whenever I feel like an "american diner" this is the place I usually prefer. It's such an upgrade from a Johnny Rocket's establishment feel, where they leave plastic bag pieces in your milkshake. I'll definitely keep coming back to this location.
(4)
Chad W.
I can't count the number of times that I've been to this Red Robin. This store harbors so many memories, it's hard to count. That being said, I made a costly mistake this last time I found myself here for lunch: I ordered a salad and chili. The chili was amazing, spicy and full of flavor. The salad, on the other hand was bland and tasteless, even with their balsamic vinaigrette. I can't hold it against them, though, because I knew full and well that Red Robin specializes in burgers. Do not stray from their burger menu - no matter how good the pictures make the other food look!! Whenever I've ordered a delicious burger (I've never had a bad burger here), I've always had consistently fast and courteous service. No matter how busy the place is, the wait staff ensures that your drink is never empty, your appetizer is delivered quickly (highly recommend the onion ring tower), and your food is cooked to your exact specifications. They are also great for medium-sized groups and their bar is perfect if you want to watch your favorite game with a moderately-priced beer in hand.
(4)
Terry P.
I am basing my review on the disappointing patty melt. I did not even attempt to eat this sad sad excuse for a patty melt. A must for me is the rye bread must be grilled on both sides with cheese on both sides. The waitress assured me it was grilled but they only grill one side because they only put cheese on one side. Sad thing is the grilled side was just soggy. I think they need to take the patty melt off the menu. Don't market yourself as gourmet burgers and try to pass that off as a patty melt.
(2)
Prashant S.
What's there to like about this place? I can't think of one. I wish I could give this place ZERO stars. Slow service, never get refills - you have to get the server's attention for that - most of the times they are missing silverware and you have to ask for that too. Just today was there with co-workers and my cobb salad came with no egg (what kind of cobb salad comes without hard boiled eggs?) and my friend had to call the server and ask for a refill of his drink and for more fries. I was never even asked if I wanted a refill. Previously, at this same location, burgers have come without dressing, or not per request - so this isn't a one off experience. We go out as a team here once every couple of months. In spite of all the poor service and food, you are now "shamed" into tipping 20% with their new electronic self-pay device on each table - and you get to do all the work. I don't think we will be going back here for a while, I am tired of racking up $80 bills for four people with poor service and sub-standard food. I might as well take the business elsewhere - they really don't care and have enough traffic coming through at this location to not need to care anyway.
(1)
Eric E.
I guess you can't really go wrong with a Red Robin... It's colorful, clean, food is good, lively atmosphere, etc. This place was PACKED on a Sunday afternoon, something I wouldn't have expected. But, service was great, and food was... Well, it's Red Robin. That isn't necessarily a complaint, it's just that it's not that special. Good, yes, special, no.
(3)
Michael S.
stopped in on our way home from tubing the Salt River. Sunday afternoon and we expected busy. However, either they were extremely understaffed or the service is extremely poor. Took almost 30 mins for everyone in my party to get our first drinks. 3 root beer floats and an iced tea. Didn't even take our order for food until after that. So about an hour into this experience we finally got our food. The food was not bad. Then came this stupid electronic box thingy on our table. We were supposed to be able to request refills on it, we could not. For whatever reason they were not in there. We were supposed to be able to split up our bill. We could not. The gadget was not taking the credit card, It was not giving a receipt. All we wanted to do was stop and grab a burger before we all went our separate way home. The food is what we have come to expect with Red Robin. Not terrible. The service and experience at this location was terrible. I would not do out of my way for this location. The 2 rating is because of the food otherwise it was a 1
(2)
Craig P.
For a chain you can't beat it! Their burgers are so good and the service is always awesome. Our service today was nothing but top notch. Our waitress was completely attentive and friendly. I had the Big Sky Burger again. Totally worth a try if you are looking for something different from your usual.
(5)
Jessica K.
Standard red robin. Same menu. I love the variety of choices you have as far as buns, toppings, fry sauces, etc. I love their drinks as well - milkshakes, refillable root beer floats, strawberry lemonade... all good! You have to sign up for their royalty card, it's free. Buy 9 get 1 free on burgers. Also, pretty much every Tuesday during NFL season you get a free Tavern Double with the purchase of another burger. Score! Service is ok. Place always seems clean. Would recommend for a good burger for a decent price - especially if you are hungry :-)
(5)
Kay T.
Been here a few times and every time, the service seemed very slow... Looks like there's plenty of people moving about but no service was being given. The food wasn't too bad. The bottomless fries were fine. Once I even substituted for bottomless broccoli. Of all the typical burger places with this kind of atmosphere, this place can do better. Last time, I ordered a Chili Chili Burger and there was barely any chili on it even though on the menu, it was painting an image of a lot of chili on this awesome hamburger. Turns out, it was just a hamburger. :/
(2)
Farmer T.
Update on weekend of, 07.18.15. Service is still horribly slow, fries have consistency of potatoes and it took me asking the server three times for a to-go box. Finally done with this location. Won't even bother to comment on the value of the salad with whiskey river bbq chicken I mistakenly tried. Since this location is so strategically placed within a high tourist zone, reviews are probably worthless since they value the high turn-around. Avoid if you can.
(1)
Jessica H.
We came in for dinner on a Friday night it was busy but we got seated quickly. The drinks and appetizers were good. The burgers took longer then we thought. Overall we had a good evening!
(4)
Laura B.
When i was there on june 12rh just a few days ago. After i walked around outside in temps above 114 degrees for 45 minutes ttrying to find them, when i finally did they asked me when i came in what can we help u with?? Well i said it is dinner time i would be here to get food duh??? . that was not the way to greet a paying customer that was gonna spend 15 dollars on their tiny little burger and fries. Then when i asked what was taking so long for my server to bring me a menu?? A manager with blonde hair came over and said u need to leave. And if u come back here i will have u arrested. I was 86ed from there. But for what??? They were the ones being rude, slow, and unprofessional.
(1)
Nicole C.
Went here last night, taking my son and mother out for dinner and heard this place was supposed to be pretty good. I feel lied to about that one. First, dirty dishes brought out with the food. Dirty as in caked food very present on them. Second, lack luster appetizers. No really flavor at all. Third, the burgers... I got the mushroom burger, and it was as if they dumped a lukewarm can of sliced mushrooms on top of a soggy, cold burger. My mother was less than impressed with her patty melt, feeling it was no better than Sonic. Move on to the bathroom. Disgusting. Littered with feminine products. Will NEVER go to another Red Robin after this experience, even if it were free.
(1)
Elle A.
Just your normal burger joint. It's great to go if you have children. It's definitely children friendly. I really like their avocado chicken con salad. I order mine without the bacon and eggs and it becomes a healthy delicious salad while everyone is eating a burger
(4)
Curtis C.
Table and menu wasn't totally clean. Fries are hit and miss. The California chicken burger was as good as alway. Great on refills and service.
(3)
Martha L.
Don't get the pretzel bites, they were horrible. They were deep fried and the cheese was watery. My salad was very good!
(3)
Jb C.
The 4 is for my last visit...my waitress was in a bad mood and let it show...my previous visit the waiter was jovial and up beat and the service was fantastic...the burgers have always been done to perfection and the fries crisp almost over browned...will come back and will ask for waiter he gets a 5...
(4)
Ethen A.
Great food and great service. They have tv's to watch the games throughout the restaurant - which is nice.
(4)
Troy J.
This actually is a very large restaurant lots of seating this would be a great place for a very large group to meets and have a party when I was there there were at least three birthdays going on which is fun at first but then gets a little annoying the seating does feel a little bit like a giant cafeteria however it actually is very nice with a lot of atmosphere, lots of monitors playing sports.
(4)
Gi F.
I am impressed with the team and quality of customer service here. I am a server at a different restaurant, and I envy the team that they have at Red Robin. Everyone helps each other, there is no server-to-server competition. Wow! My friend and I ate here at night a couple weeks ago, and we were just laughing and having a good time. We didn't feel rushed at all while we were there. If it's one thing I don't appreciate at a restaurant, it's when I feel rushed by the server; I may as well have ate at home. Not here, though. They are very patient, kind, and provide excellent customer service. Management, I hope that you realize how great and rare of a team that you have there. Servers, keep up the wonderful work! I hope you know how valuable and appreciated you are by your customers! :)
(5)
Teresa S.
We have been to this place a few times now. So it is safe to say I really like it! Endless fries for starters, then really good Burgers. So worth the trip. They even send you emails about all the great deals that they have going on. The thing I really like about that is you do not have to print coupons they have it all downloaded on your rewards card. So I think they really care more about the environment with that because, no ink and no paper wasted. A really good Idea! Staff is always friendly and nice,even when you call on the phone. The place is clean and the food is good. They even made me nice fresh coffee the other day. My most fun part here is the TV in the floor, I am really amused by that. Clean bathrooms and lots of parking.
(5)
Jess S.
My fiance and I went to this location for dinner, our receipt lists the time as being 8:42 p.m. He had been to Red Robin a few times, but this was my first, and most likely my last. He hadn't had any problems the times he's been before, but everything about this visit was awful. First, we asked for a booth and we were sat way on the end by a door, and it was only a half booth, the other side were chairs... it felt a bit like being in a hallway. I used the restroom before we ordered, and it was not clean. There were two open stalls, one looked clogged, and the other one I used did not have toilet paper installed. Luckily, there was a wrapped roll elsewhere I grabbed first. One of the sinks was leaking and constantly running and there were paper towels overflowing all on the floor. When I got back we ordered water to drink, which tasted awful. By 2014, I would expect restaurants to know how important it is to people to have filtered water. Fries were brought to our table, but the server did not clear the empty tray, someone else did as they were walking by, and our "bottomless" fries were not refilled. We ordered, and waited. The food seemed to take a long time for what it was, and our server again, was not the one to help us. Someone else brought out our food and our server was nowhere to be found for most of the evening. She did not check in on how the food was, and I had to wait a long time for her to walk by so I could flag her down with a question. I asked if I was served the kids meal of what I ordered - I ordered the battered chicken and shrimp - which came to the table looking dismal, and quite frankly ridiculous. I have a photo I will post. It is a giant plate of fries - as if they are the main part of the entree - and just a few small pieces of chicken and shrimp tossed on to the side as if they are the garnish. It looks laughable in the photo. When I asked if this was the kids meal, she said no it was the adult size, and did not offer to bring out anything else to make it more of a meal. Both my fiance and I were flabbergasted that you would charge $12.99 + tax and tip for this - it was overcooked, the shrimp were rubbery, and quite honestly, I could have bought this at the grocery store for wayyyy less money and made it better myself. My fiance's drink ran empty most of the night, as did his fries. We waited for our check to come, and the only time our server came back quickly to the table was to collect our money and her tip. Overall it was one of the worst eating-out experiences I've ever had... The chicken was half the size of the chicken strips at Applebee's, just an FYI, and they charge about half what you charge... they are double the size there and they serve it with three pieces.
(1)
Kay A.
Slow slow slow, you will wait for at least 25 mind to 40 min before food arrives, the restaurant is also filthy. Floors are messy and so are tsbles.
(1)
Amy B.
I haven't been to this Red Robin in a while, and I came back with a friend of mine this afternoon to meet up for some food. What a good time! It was busy for a Sunday afternoon, but fortunately we didn't have to wait. We were seated in the bar area and our server greeted us promptly. We already had the menu's at our table, and after scouring it, I went with the fries. My friend went with a chicken salad, and I her sister went with the fish and chips. Overall, our food was tasty, and I really had a good time. While we were busy gabbing, our server always refilled our drinks, and after I bill came we had our bill split. She was friendly and nice, and I really enjoyed our time here. I will say, the handicapped bathroom was out of service when I was there, and it was a bit messy and needed attention overall. Nothing horrendous, but could have used someone to go in there and clean up the towels on the floor and mop some. Overall a positive experience and I had a good time. Will be back when I'm in the area again! Oh, and happy hour all Sunday long!
(4)
Becca H.
Your typical family burger place. The wait staff is usually friendly and efficient. The food is ok, I recommend the garlic fries they are bottomless. It is usually a bit on the noisy side.
(3)
Jacob J.
Service was pretty bad. Ethan was our server and he seemed to be everywhere else beside his tables. At one point he was walking around his tables putting stuff into a bucket labeled "ice only". Our tea glasses also went dry several times. Also we were seated at a table that directly under a AC vent but that wasn't his fault. I'm sure with technology being as advanced as it's gotten there's has to be a better way to cool than to have a single frigid cold spot
(2)
Halley K.
Being in the restaurant industry, I hate writing negative reviews and I am generally a really understanding customer when I do go out to eat. But tonight, Red Robin definitely crashed the car. My boyfriend and I come to this location often and love all of the wait staff! However, tonight there was an odd vibe the minute we walked in. The hostess was very meek and didn't smile. Our server introduced himself as "very busy" and quickly grabbed our drink order. Tables around us waited so long to even be greeted by a server that two got up and notified the staff, so I felt lucky that we at least got our drinks. It was a long wait for food without any refills on drinks, which is fine I guess- it was busy. The kicker for me is that when the manager dropped our food off he merely auctioned the food off, didn't make eye contact, didn't see if we needed anything else (which we did), and clearly saw our empty drinks but hurried off so quickly to the angry table next to us- who he was trying to appease. Apparently we should have complained first in order to get attention? To top it off, my food was obviously sitting under the warmer for a while since all of the condiments on the side were super warm! Mayo and ranch are not exactly supposed to be room temp let alone hot when served. My boyfriends food was hot and he enjoyed it, but we had no napkins or silverware. We were so hungry so we scarfed it down and quickly put our card on the table to pay. The poor server was obviously stressed, and when he handed me the bill he muddled an apology and said that he was quitting after his shift along with others on the staff. Wow. Seems like no one- customer or employee- was happy with Red Robin tonight :(
(1)
Justin W.
Love Red Robin...just not this one. Worst service I have had at any Red Robin. We were there on a Monday night when it was not busy at all. Our server was just plain slow. Not sure what she was doing but we waited and waited to get anything from her. Our drinks ran out several times. Food was ok, my burger was over cooked. It was well done instead of medium. When we went to pay the server took our card and proceeded to take other orders before ever even running our card. So once again we waited and waited. She was standing at the bar after that and then finally went back by the kitchen got some drinks for another table and finally brought our card back...nearly fifteen minutes later. No exaggeration. I will choose another Red Robin next time.
(1)
Bad L.
Red Robin is a great standard burger. You can't go wrong and they have stepped up their game from a kiddie place with balloons, to a more of adult bar. They are one of the rare (pun) places that will cook a burger the way I like it - RARE! This one's good and near ASU so expect eye candy.
(3)
Jenny S.
Don't go here on a Friday night, they just throw your food on your plate. Other than that it's great! 5 star allday..
(5)
Linda J.
The food is good! The service is terrible! This is the second time this has happendend. You can't get all of your order at one time, staff completely ignore guest, and when you are able to get there attention, they act clueless when you tell them "I didn't get my soup". Again, food is good but not worth the hassles
(1)
Chad B.
I come here every year on my birthday for a free burger. It's a toss up if your going to get good service but for the most part it's usually good. A few times I have been they take forever to get your drinks and take your order other times it's very quickly. With any restaurant this can happen. I always get the whiskey river burger it's my favorite. Bottomless fries? Yes please! Also love the tower of onion rings and sauces that come with it. If your into a big burger sign up for the loyalty card and get a free one on your birthday! P.s. The red robin mascot is creepy in my opinion sometimes walks around the restaurant and makes me uneasy. But then again I don't like clowns either.
(4)
Alexx H.
I am sitting here now! I'm only giving this place 2 stars because the waiter is nice. First as we walk in the door we noticed dirty tables everywhere and it isn't even that busy. Second, we order an app and it was served with a dirty plate. When I asked for a 2nd plate that as well was dirty. I gave up and just ate with my fingers. Third, I ordered a chop house medium rare and got a chophouse medium well. Sigh! My husband got the A-1 burger which he thought was ok. Over all we did enjoy the fried mushrooms and fried zucchini. The waiter was friendly and the service was fast. The water taste like tap water and the beer was good. I don't think id return here :(
(2)
Kenan S.
like always the burger taste great in red robin , but the table was so dirty and sticky. we cleaned the table using some of our baby pampers tissue and it tuned black :(
(3)
John G.
Every time we come here it's always so good! Granted when they are slammed we may have to wait a few mins longer but hey would would you expect ! Always fun and everyone is always so friendly!!
(5)
Art C.
Me n the wifey were craving a nice juicy burger so we came here to Red Robins....not too shabby....very busy when we got here.....our burgers were cook to perfection.....the service was top notch....especially our server.....great gal. We were stuffed....we both ate just half our burgers. Lol
(4)
Bao H.
Cause of their bottomless fries! Need I say more? I enjoy a good burger and as weird as it sounds Red Robins always seem to satisfy my appetite. My favorite so far is the Guacamole Burger with bacon --- yum! Always done right! The place itself is a zoo with a carnival on the side; babies crying and kids running amuck. If you can't handle that then I say please stay away! I always hangout at the bar where there are no kids allowed; good call! The drinks here are pretty basic and each wait staff has their specialty drink you can order -- cool! This location is a tad bit noisier I feel since it is closer to the ASU crowd and I gather it's more family oriented because of the marketplace. Oh well it's just for a quick bite! - Enjoy!
(4)
Amy Michelle Mosier M.
What's the point of the Red Robin cards if when you walk in the waiters get to decide that they're "expired"? Note: there isn't an expiration date anywhere on the cards. We refused service and left. It was a gift card from my mom by the way.
(1)
Brian G.
Steer clear of the Prime rib dip, stick to burgers and chicken sandwiches. Advice from a very helpful server. Do that and the food is great!
(4)
Dani G.
Best gluten free buns ever. Honestly, if you're cutting it out for health reasons or just trying to eat well, check out the gluten free buns! They even do the fries in a separate fryer, which I appreciate.
(4)
Jason M.
Of the three Red Robin locations nearby, this one is probably the least clean, and the least consistent as far as service goes. It is the closest to home though, but we often opt for Tempe Market Place or the Red Robin out at Chandler Fashion Mall.
(2)
Ashlie H.
So this was my first time eating at Red Robin ever..... yes I said ever...... I was really excited to see that they had a mushroom burger on their menu! Not a lot of places have mushroom burgers so I was super excited to try it. When our food came out my burger was cooked to my specifications, but the taste of the burger and the mushrooms was very dull. I felt like there was no flavor or pizazz to the burger. With all the mushrooms, onions and cheese I figured this burger would be making my taste buds jump around. Instead it did the complete opposite. I ate a few bites and decided to just visit with my friend and munch on my fries. My fries were cold and kind of mushy. When I eat french fries, I like them crispy and warm. A lot of my friends love this place, so I will give it another try, just not a very good first impression. Maybe if I order something else I will have better luck! I usually try to give new places more than one shot just on that occasional off day we all have every now and then. :)
(2)
Jill C.
Red Robin...Yummmmm!! From the endless fries option (which J and I never take advantage of) to ordering off menu and getting a custom burger, Red Robin is awesome. There isn't a Buffalo Chicken Sandwich on the menu. Sad. Very Sad. HOWEVER, the waiter/waitress does magic for the ticket and I always end up with a Buffalo Chicken Sandwich in front of me! YAY!! If you don't have one already, be sure to get a Red Loyalty card. With the registering of this card, you can get a free burger for your birthday! Gotta love free stuff! :)
(4)
James C.
You can never go wrong at Red Robin. I mean how could you? There's bottomless fries, either steak fries or sweet potato fries. And also mouth watering burgers. Have been to multiple locations around the valley and the service is always great and never a long waiting time. If you're in a crunch for time you can also call ahead and order your food and it will be ready by the time you are seated at your table. I would recommend this if you have a shorter lunch break. My favorites items are the Whiskey River Burger, Whiskey River Chicken Sandwich and Whiskey River Chicken Wrap. I guess I'm a big fan of their BBQ sauce. Not to mention they have the best ranch amongst all restaurants. Lastly, I recommend the berry lemonade to compliment the food. This is also bottomless so drink up and get one to go!
(4)
Krista S.
I hadn't been to Red Robin in years, and it will probably be years before we go back. Pretzel bites were hard. The taste of the mushroom burger was just weird. Fries weren't great. The onion rings were ok, but more breaded than battered. They did sub out pretzel buns on our burgers for us - and the campfire sauce is tasty - but alas, not enough to make me return.
(2)
Aaron B.
The family and I stopped by for father's day and I had the best burger experience in my life. I'm originally from California and I consider my self to be a burger connoisseur. I've had them all from in n out to The Hat. Long story short I know a good burger when I eat one. At Red Robin I ordered a Red Robin classic cheese burger with an onion bun, crispy straw onions instead of regular onions, meat cooked well done and also my must have ketchup. After taking my first bite I knew that this was the burger of the year. This burger was perfect in every aspect. The bun to meat ratio was perfect, the onion bun also gave me a softer more flavourful alternative from your standard sesame seed bun. The crispy straw onions added a nice texture to the burger as it complemented the lettuce, tomatoes, relish, mayo, and ketchup. This Red Robin is taking the crown for best burger of the year in my book. I look forward to getting back to California and trying the same burger to see if quality and taste are comparable. And last but not least I would like to thank my waitress Kayla M. for serving us she is really nice, friendly, and if you get a chance check out this Red Robin.
(5)
George A.
Once you've been to one Red Robin you've pretty much been to them all. I've been to this location a few times when visiting family & friends in AZ and everything has always been just fine. Burgers, salads, appetizers, etc. are all pretty standard. Every time I've been here the service has been fine. Now that I think about it, I think each time I've been here it's been with friends who have small children. So yeah, this place is good at accommodating kids. Normally I'd give a place like this three stars, but I'm bumping them to four because of the bottomless fries. If you order anything on the menu that comes with fries they'll just keep bringing them to you when your out. The last time I came here me and a friend were waiting on another friend who was running late (because of her kid) and we asked the waitress if she would bring us fries while we waited since we knew most likely somebody was gonna order something that came w/fries, and she had no problem doing so. Also, even though this isn't a place I would necessarily seek out for watching football they do have several TVs if you happen to be here when a game is on.
(4)
Ed M.
Came here for dinner with the wife, the service was great and the burgers were good. I really enjoyed myself here, I will likely return to this restaurant.
(3)
Victoria K.
THE MAP ON THIS PAGE IS WRONG. IT IS NOT AT CHANDLER BLVD IT IS AT TEMPE MARKETPLACE! (for those who can't figure it out by the address being Tempe not Chandler) So I had never been to a Red Robin before.... and I had a free birthday burger so I wandered over to Tempe Marketplace and ta-da! We were seated immediately wherever we wanted. Our waitress, JJ, was really nice. I was surprised to find out that my birthday burger also came with a side! And what was really awesome is she gave my boyfriend a basket of fries for free! The burger itself was huge.... I had lettuce, tomato, provolone cheese, avacado and bacon (I had the bacon guacamole burger but got avacado instead of guacamole due to boyfriend's onion allergy) Well. As you probably can guess, the burger was quickly devoured and I had sweet potato fries. I couldn't even eat the first refill because I was so stuffed from the burger. The fries were good though, but the sweet potato and the regular steak fries. JJ made a great suggestion of dipping the sweet potato fries into ranch. Great experience and look forward to coming back.
(5)
Michelle H.
This was the worse red robin I have ever been to. The waitress was nice but the manager was really rude. I came to red robin to get a free burger for my birthday with my red royalty card. I didn't register the card until this morning which I called and asked if it was Ohkay to use. Someone on the phone said I could use it as long as I bring my id, which I did. The manager didn't do anything about the issue. All he said was it takes 24 hours to active and I could get use it sometime this month. Why would I want to come to red robin again within the same month? Maybe this place needs to replace the manager if they want people to come there.
(1)
roger s.
As good as it wss in 69 in Seattle. Very pleasantly surpried. Ordered the cheese burger with sweet potato fries. The fries were so good I ate them without catsup. The short srack onion rings were best ever and the burger was thick juicy and done right. The provolone on top was melted into the burger like it should be. Service was outstanding. This is a burger place, not a chicken place, so order burgers. Kind of like ordering American in a Chinese place, not a good idea.
(5)
Jenteel P.
This is the FIRST Red Robin I had ever been to (earlier this year). The service is always really good. Good Veggie Burgers, love the bottomless fries (garlic & sweet potato), cool shakes and mixed drinks. One of the few restaurants to stay open late in this town!!! Great place to come after a movie at Harkins.
(3)
Alie C.
Went here again today. Just a side note to what I previously mentioned. This is NOT the place to come and watch a game. Now that baseball season is back (FINALLY) I decided to eat lunch here and sit in the cocktail area to catch a bit of a game. Their televisions are tiny and from where I could see were neither flat screens or HD. Boo. Service was bad again. The server was really cute but seemed not to give a crap. It looked like he was getting his bar cleaned and shut down so he could go home but there were three tables in the cocktail area, all needing to either be greeted or helped, and he ignored us. Oh and my salad came out with avocado slices, even though the picture on the table showed that it was supposed to come with them. So the servers don't really have a clue what they are doing and neither do the cooks, obviously. This is my strike two at this location. They have one more chance and that's only because their burgers are so darn good.
(3)
Candace R.
I like Red Robin. There, I said it. I've never had a bad waiter experience and the food has always been just what I've expected. Big ups to this location though. My group made a reservation for 60 people for lunch yesterday. I called an hour or so before our time to ask if it was cool if we came in a little early, and apparently there was a mix-up with the days because they thought we were coming in the following day. What could have been a huge disaster was not because they quickly accommodated us and after about a 5-minute wait we were all seated in the dining area. They had no problem splitting checks, our food came out at a reasonable time, drinks were filled, great experience.
(4)
Colleen M.
It's your standard Red Robin. Once again, I was with a large group of people (40 or so) and though we were first turned away from RR due to seating, they called us back to tell us that they had room for us. Kinda sorta nice. The waiter for my table was impossibly nice and courteous (we definitely tipped well) and the food arrived pretty quickly. Again, standard RR. I had a salmon burger, and the only bad thing was that the salmon started to break apart half way through. Oh well. It doesn't really deserve four stars, but it doesn't deserve three either. Ehh. 3.5, then.
(4)
Robyn J.
We come often because of the gluten free options. We have eaten there several times and never gotten sick. It is for sure the family favorite and I find the staff here a bit better than some of the other locations.
(4)
Sb M.
This place has happy hour prices all day! Nuff said? Okay you can seriously grab a 16 oz domestic draft for only 3 bucks... that isn't bad at all. This location has pretty good service. For instance, me and my girl ordered some guac and chips. We ran out of chips and asked for more to finish up the guar. It was no problem... our server brought us more. Yes, I know they were just chips.... but some places are pretty anal about stuff like that. Can you believe it? OHH .. this guiness shake is bombbbb!!!! sweet and rough
(4)
Kevin W.
Yeah a solid burger and fries joint - some tasty looking milkshake options too if you happen to want to bump your meal up another thousand calories. Got a slightly tweaked bacon guacamole burger with the bottomless fries (awesome!) and would go again to try another variation (and sweet pot fries this time..)
(4)
James B.
We were served by Cheyenna. She was pleasant and upbeat, which seems to be the norm for servers at Red Robin. The food is always good, and one of the few places where I don't have to force my son to eat the food that I give him (he's 2). Always a fun atmosphere. Recommend to anyone who is looking for a cheap lunch or dinner that is quick, but doesn't feel like you're being rushed. Enjoy!!!
(4)
Dan S.
They get five stars now. You know why? Three little words I long to hear: Gluten-Free Buns! (OK, technically that's two words, but I love them nonetheless!) The buns are a dollar extra, but if you are like me and are tired of eating a burger with a lettuce wrap, or worse, with cutlery, just for the illusion of a sense of normalcy, they are worth it. And, frankly, quite tasty. I don't know if all RR are serving them now, or from the same bakeries/distributors, but I for one am glad for it!
(5)
May T.
I don't like Red Robin. I was never a fan of their bottomless bland big cut steak fries. They're plain gross and bland.Burgers, I'd rather go to Wendy's and get their dollar burger! One night after work me and hubby dint know where to go and I was craving for fish and chips so thought of going to Red Robin for this. I was surprised to see they have bottomless sweet potato fries! For an additional of .79c you get endless of this side! Happy girl! I'm not sure when did they start having this cuz we don't really frequent this place but I'm glad they have it, I have the sole reason to go back to the place again. But still only an A-OK rate though, the service was going great until I asked for another order of s.potato fries it took them forever to bring another one, we're already ready to go the time she brought the fries was the same time we gave our card to pay. Too bad but I still took some of the fries home and munch them the following morning, yeah I know they're kind of soggy but don't blame me I just love sweet potato fries ever.
(3)
Bruce R.
Was here with my wife and son today. Never been to a Red Robin before so this was a treat. Food was pretty decent and staff was nice. They had the air conditioner blasting so was not very comfortable. But we live in Arizona so that is a common occurance.
(4)
Josh K.
Who doesn't love Red Robin? This location is really close to my house, so it's great for those quick dinners when you don't feel like cooking (and lets be honest, that's all the time). The burgers and chicken tenders (clucks) are usually really good, and the fries are delicious and bottomless. I especially love the A1 Peppercorn Burger and the Buffalo Clucks. Sometimes it can be busy and loud with kids and the service can be slow during those times, but it's always a good place for a quick bite.
(4)
ARMANDO S.
I love Burgers & Beer. I love Beer and good food. The Burnin Love Burger at Red Robin rocks! The flavor is all over the place. I can say this about most of their burgers although this burger takes the cake. Oh wait, I forgot I added some of the fried jalapenos from my friends plate into the burger. Yum! I prefer to sit at the bar to avoid being distracted from my delicious food by the "oh so lovely kids." The bartenders are always Awesome with the specialty drinks Red Robin throws out every so often. One thing I love is that they are cool when I ask to try one of the special drinks and they make a mini. Although I would recommend the Mug Drafts!
(5)
Zachary C.
Mediocre at best. This place is a wonderful example of American cuisine gone wrong. When a restaurant relies on salt and mayonnaise as the staple flavor profile, the food is well, boring (i.e. Chipotle Mayo). Red Robin is a burgers and fries type place, fried everything. Fried everything should be DELICIOUS! What is missing? The presentation of all the dishes is fine, it is the utter lack of flavor that was so disappointing. Had a burger and onion rings, and while there was nothing particularly wrong with it, it was completely forgettable. The atmosphere is very corporate. The service is designed to be good, but falls flat, again too corporate (waiter virtually up your ass when you don't need him, and not around when you do). In summary, there are way better places to spend your time, money and calories. We gave it a shot, and it wasn't our cup of tea. If you like it, more power to you. I usually do not review restaurants until I have given them several chances and tried different items, but I won't be returning. I just can't bring myself to eat here. The food is edible, but while I was eating, I actually wondered to myself why I was eating it.
(2)
Eddie D.
Delicious fish burger, bottomless steak fries, the best Mai Tai (a large food chain could offer) and great service, what more could you ask for? Sometimes you'll even catch Red Robin when he makes an appearance.
(4)
Brendan W.
For a chain, Red Robin does burgers well. Prime Chophouse burger. Service is quick. A bit loud inside. $10 burger is worth the visit.
(4)
Rose Z.
3 out of 5 burgers were cooked wrong but the staff handled it really well. Would have been nice to eat together though.
(2)
Tom B.
$16.00 for an ok Burger & Fries, Coke tax and tip - nuff said
(2)
Chris V.
Shayenne is the best.. She always hooks up my fries real quick.
(5)
Faith R.
Super sweet waitress! Free burger for my bday. My 8 year old daughter loves this place so we'll be back! I have 12 week old twins and the staff was very accommodating, even opening the door when we arrived and left. Not bad for a chain restaurant!
(4)
Ann R.
Went here a few days ago with the family. We've been to this Red Robins a few times (birthdays, events, casual). A lot of their customers usually consist of the College crowd, rarely any "families" that eat there because of the mature-atmosphere. Waiters/Waitresses are nice, they're always on top on refilling your glass, asking if you need anything, the stuff you see in basically every other sit-down restaurant. When I went, I had their new Bourbon Burger, it wasn't that great, it tasted like Chili's (ugh) burger with fried onions on it. Except the Red Robin fryers actually remembered no mayo or tomatoes on my burger (unlike Chili's), so I was very happy about that. The Bourbon wasn't very flavorful, it was messy, but the picture already shows it's not a clean burger to eat! Once I added the Red Robin "special seasoning" on it, then it got really good - halfway through the burger... I did not get the "unlimited steakfries!" special... but I don't know if it's because our waitress was busy with a large group of college kids who were there for a birthday and simply forgot. My sister had the Royal Red Robin (with a fried egg on top). She liked it, but nothing to write home about. Previously, before the burgers, I would order the Fish and Chips, the fish are nicely fried (can't burn deep fried stuff though huh, lol!) and crisp. The Fish itself are very large pieces, so you get the bang for your buck on this item! I would recommend sharing it with another since you get four pieces of fried fish. I would defiantly come back to this Red Robin though, don't get me wrong, but I would suggest going with a more adult group that doesn't have a lot of children in tow... It is more popular with college kids after-all.
(3)
Laura A.
I eat at this location probably once a week and have for quite some time. The staff at this location are excellent. They are always so mindful of your time, especially around lunchtime when I don't have all day to sit and wait. The food is always fresh, hot, and delicious and the restaurant is very clean. I have used them several times for catering purposes and while I am bummed they don't deliver, it is always great to know that my large orders will be ready on time when I show up to pick them up. This is my favorite location by far!
(5)
Adam D.
I love the broiled burgers are superb.i went at lunch and it was super busy so we sat at bar with quick friendly service.i got the blue cheese burger.great.the onion strings were soggy .but no biggie.i want to go back and try more.and I picked up a there 20 spice blend for 3$.love it.stay classy yelp.
(4)
Jimmy Q.
"As good as it gets" for a chain family restaurant. I give it 5 stars because for what it is, it does it well. Food is good, service is very good. I eat here several times a month and have never had a bad experience. Servers are always attentive every time I've been there. It does get busy at times but I've never waited more than 10 minutes for a table.
(5)
Nick F.
We love the burgers but the service can be hit or miss.
(4)
Brenda L.
I like RR. I'm willing to pay the outragious price for some drink with a long name here. I love the burger choices, the hot wings, the seafood splatter. Oh and the bottomless Root Beer float! I love the new Royality Card. The staff here is very good, some of the best service in AZ. Which says a lot because AZ is unfortunately known for awful service.
(4)
Rich W.
Red Robin, also know as "The Rob" or "Red Reezy", is a great place to eat. With every great place though there are a few things not so great that need to be pointed out. That is where I will help you. Ii will make sure to mention all the good stuff as well. I have been to this location many times. The waiters are always attentive and helpful. Rarely, if ever, am I not satisfied with the service. I know a lot of people go eat and then write a horrible review based on 1 trip with 1 bad waiter, but chances are that guy/girl was just having a bad day, and in my opinion those are the worst types of reviews. Moving on though... The food has always been delicious. The burgers are VERY good. They have many different types and I have been known to "sail down the Whiskey River" many times. I am, of course, referring to the Whiskey River burger, a BBQ Sauce laden masterpiece. Most meals come with bottomless fries; and don't be afraid to pay the small up charge for the garlic fries. It's worth it. My first little red flag is the water. I usually just have water to drink with my meals and for some reason this Red Robin has odd tasting water. It's what I like to call "toilet water." I apply this title to any water that tastes like what I would imagine toilet water to taste like. One day I might just have to have a glass of toilet water, and I hope it tastes bad, cause if it doesn't I guess I'd be a hypocrite. The second red flag would be the crowds. If you go on a weekday off hours, no problem. If you go when it is crowded though, be warned, you will have slower service and probably be seated next to a crying baby or an undisciplined young child who enjoys throwing sugar packets. Also, the menus. Is it really necessary for the menus to be SO BIG. I frequently and unintentionally smack the person next to me and across the table from me with my menu since they are so big you can't turn it around without doing some minor damage. Red Robin is located in the Tempe Marketplace next to the BevMo, so if your meal left you with the need to drink heavily, you picked the right spot! I would recommend Red Robin to anyone who hasn't tried it; specially the burger lovers. A word of warning though for you birdwatchers; I have never seen nor heard any actual Robins, let alone red ones. Sometimes on weekends the actual "Red Robin" mascot shows up...but that is more creepy than it is exciting.
(4)
Rick G.
Had a fun time at Red Robin in Tempe. Had the banzai burger w/fries... can't go wrong with any of the burgers or the endless fries!
(4)
Kirstin E.
ACK! I haven't been to a Red Robin in years. I remembered liking it. However yesterday was very iffy and not sure if I would go back. I went here yesterday with a friend for lunch. Our waitress was very uninterested in us being there. We ordered our drinks and some onion rings. The onion rings come out as a tall stack on this tall metal object, I was leaning forward talking to my friend when the waitress tries to shove the onion rings onto the table damn near taking my eye out. She was close enough that I felt the heat of the onion rings on my face. Aside from near blindness, they were good. We both ordered grilled chicken sandwiches, and both agreed that they were the most god awful grilled chicken sandwiches there could be. despite the gobs of sauce on them, the chicken itself had no flavor...and was rubbery. I had some sort of pesto cibata chicken, the bun was soggy on one side. Soggy bread makes me gag, its the worst. Wet bread ::shivers:: they put a pesto sauce on it, some sort of diced tomato concoction and then a very odd flesh toned sauce. No clue. I took two bites off the none soggy side and that's all I could bear. I will say though, the french fries are freaken Yum! That is what saved me from starving to death. My friend doesn't like confrontation so I didn't send it back, if I was there with anyone else, this meal would have sure been sent back.
(3)
Amber A.
I went here today for lunch with my best friend. We were seated quickly and had a very nice waiter. We both liked our lunches - her chicken caesar wrap and me bonzai burger. I like the seasoning salt for the fries and my hamburger was cooked perfectly and tasted really good. I would definately go here again with a group. The menu has something for everyone.
(3)
John S.
The Jack Cantina Burger was excellent. They use 2 1/8 pound patties, so the portion is smaller than the regular size burgers, however, they are served with bottomless fries. Also the Mr. Pineapple Beer was excellent.
(4)
Brad S.
What not to love unlimited fries and great burgers. I love the milk shake. I would rather pay $3 more dollars and go to roaring fork. The prices here are way overpriced for burgers in a plastic basket. But mighty tasty. I really want to give four but my index finger wont let me.
(3)
Steven S.
Not liking Red Robin is analogous to not liking freedom. It's a good burger at a good price. It's family friendly: arcade games, TVs, and the 'Red' bird mascot will bring a smile to people of all ages. I've gone for many years and I won't be stopping anytime.
(4)
dave s.
We went here on a Friday night around 7pm, so it was pretty busy. So that should be taken into account. The service was very poor. Every single time our waiter came to the table he started by apologizing because he knew things were taking way too long and he was not giving us enough attention to keep drinks filled etc. Probably because it was so busy, but hey, I've gone to other restaurants that are better managed and prepared for bursts so I don't think that's a good enough excuse. The burger was very good. It is indeed a "Gourmet" burger like they say. Very tasty, but a little on the small side for $9. I wrote a review for Zipps Burgers too, and for around $6 you get a burger that is much bigger and a little tastier. But still, this burger was very good. The fries at Red Robin are tough to beat. Bottomless steak fries! And when you add the seasoning which is conveniently placed on all tables, they are outstanding. Our slow waiter had a hard time getting us ranch to dip the fries in, but once we had everything set, the meal was pretty good. I did like the meal. I won't go back unless its some off time like Monday at 3pm or whatever. Total came to $30 for me and my wife. We got 2 dinners and a lemonade. So its not the cheapest, but still okay.
(3)
Archie F.
Top notch burger, the old fashioned way with a sesame seed bun. All the ingredients were fresh and blended perfectly. Forget all the other mediocre chains (jack in the box, In and Out, Whataburger, etc.) and come here - and get a great beer too.
(4)
Jennifer F.
What can I say, it is Red Robin!? It is a chain but it's a good one! I always ask for Loretta because she is the best server/bartender :)
(4)
AMber W.
I love Red Robin. It's an amazing place and I have rated other locations a 5, but this location only gets a 4 because I went there today and was FREEZING the whole time. I was so uncomfortable. The food was amazingly tasty as usual and all five of us were really happy with the meal and the service, it was just way way too cold. I would definitely recommend heading here for one of the many awesome gourmet burgers or the fiesta fajita salad, but BRING A JACKET!!!!!!!!!
(4)
Brian G.
Confession time. I don't really dig burgers that much. I mean, they are okay, but I rarely crave them. I also hate eating at chains. Especially noisy ones that welcome children and the servers wear "flair" and have group sing-a-longs for birthdays. So why have I eaten at this Red Robin countless times? Well, a friend of mine as he puts it "do love him some fries," and Red Robin gives endless fries until you can eat no more. We've had many a carb coma to attest to this fact. But aside from the potato gluttony, the food is actually pretty good. Far better than I expect most chains to be. The menu is extensive and you can customize any burger the way you like it. My friend always gets the cheeseburger with a substituted Boca burger and I usually have a turkey burger variation of some other listed burger. The staff is always friendly without being obnoxious and very accommodating.
(4)
Payton H.
I enjoy Red Robin. I really do. However, this isn't a location I can recommend. When we were being seated we were walked to a dirty table and told to wait while they wiped it down; not the most appetizing site prior to eating out. We sat down, ordered our drinks, and waited, and waited, and waited. When the drinks finally came we were very ready to order and quite hungry. My girlfriend and I got a burger to split, and she also got a side order of fruit. Then we waited some more. A lot more. After about 30 minutes (not an exaggeration) we finally were able to grab out waitress as she was passing by and we asked about our food order. She said "It should be ready any minute now". She then hurried back inside, grabbed our food and brought it out to us. The food was not hot. The food was not warm. It actually felt cold! I suspect it had been made in a timely manner and then was forgotten about. Now, I am not one to complain about food, I love food, but this was really frustrating. I asked the waitress if I could speak to the manager. He offered to bring us a fresh burger and fries and when he brought it out to us I very kindly told him what had happened and he apologized and offered to pay for our meal. The manager gets 5 stars, great guy, but the waitress really made what should have been an enjoyable outing quite frustrating. Other than that, the food at any other red robin is really great!
(3)
Maria B.
My husband and I were out Christmas shopping when we came across this place. I've been to this place 10 years ago in Detroit and I knew they had great burgers. My husband had never been, so we decided to go. We were greeted with open doors by the hostesses, seated quickly and greeted by our awesome waiter Dustin super fast. He made us feel welcome. I got a peach iced tea and I drink a lot of tea. Thank you God for Dustin! He never let my drink get empty and when he brought out a new tea for me, I never saw him he was just that fast. My husband and I were like where did that tea come from. Awesome lighting fast Dustin to the rescue! I ordered the Whiskey bbq burger medium with sweet potato fries, and my husband got the Whiskey bbq chicken with onion rings. I loved my burger and the fries were a little salty but good. My husband liked his onion rings, but the chicken was a little dry. I went safe and got a burger because that is what they are known for. He also got mint fudge shake, which was pretty good. Overall, the place was nice, the food was good for the price and the waiter was AWESOME! Best service we have ever received. Thanks Dustin!!!!
(5)
Bryan S.
If you're a fan of cheese and mushrooms on your burger, get the pub burger. And the sweet potato fries are very good too.
(3)
Jeff L.
I've been to this Red Robin a few times and went again tonight and I can honestly say that I've never had a bad experience there. The menu runs mainly along the gourmet burger/sandwich/salad route which is usual for a chain restaurant that is family friendly. I've mostly had the burgers and once had a salad and everything has always been prepared to my liking. The burger menu has quite a few options to it and they are pretty cool with letting you substitute whatever you like on them. I usually get the 'Sauteed 'Shroom and Swiss' burger and it's always been just what a mushroom Swiss burger should be. Lots of melted gooey Swiss cheese and lots of fresh mushrooms which they saute in a garlic butter. Since I need to watch my carbs (that old blood sugar thing going on) I usually get the burger wrapped in lettuce instead of a bun and get steamed veggies instead of the all you can eat fries. I have tried the fries at times and do recommend them but usually go with the veggies. I have always had great service. Always greeted promptly by a smiling server who never lets my drink go empty. The food always comes out in a short time and is always served hot. It may not fit everyone's bill....but if you're looking for a good burger at a good value I highly recommend it. And FYI....for the holidays they are offering a gingerbread shake which sounds great. Someday while doing some holiday shopping over in Tempe I'll have to stop in for one.....on one of those days that I am REALLY watching the carb count.
(5)
Irene A.
I like going to Red Robin; however, I do not particularly like the one located at the Tempe Marketplace. My boyfriend and I decided to eat dinner there last Sunday night. We were pretty hungry and we thought that Red Robin would hit the spot. I was looking forward to the Salmon Burger. We were seated immediately in a booth. We looked through the menu and decided what we wanted to eat. After five minutes, no one came to greet us. Waitresses kept walking by, but no one stopped to say hi or get our drink order. We waited five more minutes, by that time we were looking around to see if we had a waitress. Still no one...we decided to leave and go to In-N-Out Burger. I was really looking forward to a Salmon Burger, but I don't like bad service much less no service. The location was not busy at all and there was no reason from my end why someone couldn't come up to us and let us know what was going on. Those other waitresses passed by us and even looked right at us. They knew we weren't getting served. They could have possibly kept me there if they acknowledged that we were there and would locate our waiter/waitress. I know this is one incident, but it really puts a bad taste in my mouth.
(1)
Al W.
Food is what you expect from a chain restaurant, always the same with little imagination. You know what you are getting and it never dissapoints based on expectations. Our waitress however exceeded expectations. Jessie was attentive, friendly and did everything to make our lunch experience at Red Robin a pleasant one. If the manager reads this, Jessie is by far the best waitress I've ever had at a Red Robin.
(4)
Marshall R.
I always love red Robin their burgers are really good this experience was no exception I had the black and blue burger which was wonderful the bottom with sweet potato fries are the way to go with honey mustard to dip them in. I would definitely go back here I love how they have redone all the restaurants
(4)
Arlina R.
Though the food is good, it's the seating that gets me. The last two times we go, they sit us at the bar. I don't mind sitting at the bar but when your 9 months pregnant, climbing the really high chairs and booths feels like Mount Everest. They could of just sat me and my boyfriend at the plenty of two person booths they had or be more considerate and sat us in a place where I don't have to get helped up. I don't like the way the bar area is set up, your literally right on top of the party next to you which makes it worst when your 9 months pregnant and barely can fit in the long booth. No one wants to be that close to each other unless its a group of friends. Like if I put my elbow down its nearly touching the person next to me and you can even join in the conversation if you wanted. That setting is great for an actual bar if you want to socialize and bring people home but not when your enjoying dinner with your boyfriend. I will be back cause I love their burgers but I rather sit in the kiddie section where I actually have room to move around.
(4)
Jeff B.
Bummer visit. Went on a Saturday night but it was late enough to avoid the really big crowds. Got a table in 10 mins. Asked for a gluten free menu, which Red Robin is really good at. My wife ordered a GF burger, no onions, no cheese and a side salad instead of fries. I ordered the prime rib dip with fries and cole slaw. We also asked for silverware and napkins since they were missing. Our order arrived in about 10 mins, still no napkins or silverware. Got those after five more mins. My wife's burger had onions (no cheese) but the biggie: her salad had croutons! Really? The server had even asked if she preferred a GF bun or if she was gluten allergic. I SAW him write down allergic! My sandwich was tasty but they were obviously getting rid of stale bread. I know the difference between toasted and stale too. Good thing I had the au jus. Lastly, my endless fries and bottomless lemonade? Never saw the waiter again until he brought us the bill. I'm done with that Red Robin. Obviously they don't care.
(1)
Heather P.
Excellent food and service. The place was busy but we were seated quickly and food came fast! The blue ribbon burger is awesome here. Red Robin never disappoints!
(5)
Juliana L.
Service varies... There's no consistency at this location, but the bar staff are friendly. The hostess (I was there saturday night12/20/14) was somewhat cold and dismissive. She didn't smile or greet me (I was still waiting on my husband) friendly but as she walked the other guests by she had a whole different game face on and even small talked with them. So clearly, I feel a bit insulted. Anyways, the atmosphere here is good, food is okay; I had better at other Red Robins. Beer is nice and cold, and is a good location for shoppers and/or locals.
(4)
Krista O.
I bused it to Red Robin today for one reason and one reason only: boredom. When I get bored, my stomach growls. So here I am, writing this after a mediocre dinner made enjoyable only by our waiter and cheesestick platter. My dining partner, a rambunctious young man with an annoying tendency towards CHEESESTICK GLUTTONY, sat with me at about 6 PM at one of the outside tables. It took us about 10 minutes to get anyone to serve us even though we were ready with menus set aside. That part was kind of frustrating. Once our lovely waiter made his existence known, we ordered our drinks, appetizers and entrees. Poppin' Purple Lemonade and Raspberry Lemonade were brought out shortly. Both tasted delicious, despite the fact that my DINING PARTNER kept stealing guzzles (not sips, guzzles) of my drink. Next, the cheesesticks were brought out. This dish, and this dish alone, was the only cuisine we sampled that managed to have a positive impact on this review. I love the cheesesticks. Seriously, just get the cheesesticks. The Garden Burger with steak fries was brought out next. Mediocrity to the core. Honestly, the burger tasted like something I would get in a crummy rehab cafeteria. Or school cafeteria. Or vegan jail cafeteria. I'm not a vegan, by the way... I just happen to enjoy veggie burgers. But this one was just drab. I will forever label it the Cafeteria Burger instead. Our waiter was a nice dude, and once he got our order started, he made sure that we were served promptly. Because of him and the cheesesticks, I will make the bus travel again someday to try more of the menu and maybe change my opinion. Until then, I shall remember Red Robin as an all-American adventure in burgers that I feel "whatever" about and dining companions who should have stayed at home. (No stars taken off for said companion. But he was just so awful today.) Enjoy, fellow eaters!
(3)
Mario C.
It has been quite awhile since we have been here. The last time, was not too good. However, this time we had a great server. Her name was Angela and she made all the difference. I notice that the prices have gone up. The Burgers looks a little smaller as well. But, Angela made it a great meal regardless. We got Sangria and she even brought us water with lemon and straws. Anticipating our needs before we even asked. Burgers were good ,cooked as we liked them. With everything we wanted. THe sweet potato Fries were cold when we got them. So our server got us another plate right away. She checked on us several times and was very quick with the refills. One of the s=best servers we have had anywhere for a long time actually. One this I noticed is the TV that used to be in the floor in the waiting area is gone. Just something I thought I would add. Because, I always thought that was an unusual thing to have there. But, a bit unique .
(4)
Mya T.
Standard fare. Nothing exciting to report at this location.
(3)
Dallas M.
Worst service ever. 7 mins before acknowledged by waitstaff. Table was dirty and sticky. 30 mins wait for apps. 15 minute wait between receiving apps and waitstaff coming to take order. 6 mins to receive silverware to eat app. 45 mins wait time to receive one burger and one basket of fried cod. No drink refills. No condiments as requested. No napkins entire meal -had to use our baby's burp cloth. Never took finished plates from table. Oh but DID tell us to sign up for the loyalty program once check was brought. Pick up payment and bring receipt wait time - under 2 mins. Didn't catch waiters name but was very tall African American man with blueish eyes. Please retrain this guy or give him fewer tables. He was apparently overwhelmed. Won't be back.
(1)
Ysabelle P.
Delicious burgers for a reasonable price. I got the A1 peppercorn burger and my husband got the bleu burger. A1 peppercorn- not too much a1 sauce as much as I'd like, but it was still really good! Bleu burger- just enough bleu cheese, my husband absolutely loved it. Complaints- Both burgers were well done when we asked for medium rare. It was not too big of a deal for us but the manager gave us 25% off for our troubles. This establishment is awesome in serving great food with great customer service! Definitely coming back to this one.
(5)
Carrie T.
Other than our waitress Laurel, there was little about our stop in that could be recommended. We waited 15 mind before someone took their time to greet us. Once we were seated Laurel was quick to take our drink order. She was quick efficient and very friendly. Food came out fairly quickly but my order was incorrect which was taken care of by our server as soon as I brought it to her attention. The food was not bad but it wasn't outstanding either the cheese on my mushroom swiss burger wasn't even fully melted.. probably won't return. Sad because I usually enjoy Red Robin.
(2)
Kay K.
Been to 5 Red Robins, this is probably the worst one I have managed to go to, but its not a bad place for a quick dinner with friends or a Burger. Food always come out slower than expected, even when its almost empty, I have had to wait 20+ minutes. Few times I have gotten coffee, never been asked if I want cream or sugar.
(3)
Vanessa M.
Came here on a Thursday afternoon. So I know I can avoid the children and loudness from families. Ordered the over easy egg burger (forgot the name of it) it was delicious! And the fries are never ending so that's always a plus! The only downside is that they only gave us each ONE napkin. And the meal was a bit messy so I asked the manager for more napkins (when the wait or was taking too long to check up on us) and he have us ONE more napkin each. Me and my friend practically laughed out loud. And for the manager to have done that. The only disappointment was the obvious clinging as of napkins. Sorry don't mean to be whiny, but when your starving and just wanna scarf down your yummy meal but you can't because your napkins are soaked and no one is coming by to ask if you need anything, you can say it was quite annoying!
(4)
Todd N.
Been here a few times and haven't had a bad time or bad food. This time we came in on a Monday night and got Hannah as our server. She was great, allowed us to have our meal but always knew when to be around. I got the new southern charm burger, it came out really good and i got a sweet thai pepper sauce to go with my fries and that sauce is amazing. Girlfriend got the whiskey river bbq burger and said it came out great as usual. The donut stack was really good as well.
(5)
D H.
Each time i visit this place it gets worse. Food has always been just OK as well as the service. This time was probably that last chance I can give it a shot. We were seated quickly, the waiter introduced himself & brought us our beverages but then my boyfriend had gone to the bathroom and come back already (and waited) by the time a waiter came back to check on our menu choices. It turned out our waiter was also serving as the bartender but also not very attentive or even that busy. Our appetizer choice was chips salsa & guac. Our mistake from expecting them to be good considering its a marketed burger joint. But really it should be taken off the menu. a heaping pile of crappy chips, with a tiny size dipping cup of what HAD to be canned diced tomatoes. Really. I am not joking or exaggerating. The tiny side of guac was brownish. We asked them to take them back. And ordered wings. They were good but took forever coming out. We ordered burgers, they were good. But then not only had we finished eating, we sat about 10 minutes before I walked up to the waiter who not only was within plain sight from us and a few feet away and asked for our check. Bad food and slow service...never again
(1)
Kyle S.
On May 2, 2013 a group of friends and I came here to grab a burger before a movie. Four of us became incredibly ill only hours after eating here and we were all sick for 3-4 days afterward. Two of the other members who came with us did not get ill. Apologies, I would have written something more timely, but just getting around to it now. I've eaten at other Red Robin's before and never had an issue. It appears it's just this location.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Daniel B.
Met with some friends here. Our server was Jake. Seated quickly and service was great. Beer was cold (which is important to me). Most importantly we had a blast sitting there talking and didn't feel rushed to get up and leave. Very nice for a Saturday eve.
(5)Chris D.
My wife and I decide to eat here our last night in the Phoenix area. We got seated immediately. The hostess was nice but seemed rushed for how slow they were. The food I believe at most red robin locations is pretty good. But here it was so so. The fries were cold, and the hamburger was as well but still tasted ok. Our server though was great. His name was dave. He was real and down to earth with us.
(4)Franko L.
Our experience was at the bar :$ One bartender with 20 people on there doesn't cut it! Waited too long for service then he/she got distracted by people at the actual bar so we even waited longer to order. Burning love burger was dry no salsa like it supposed to be. Fries were burned oily and crumbled Before we left bathroom (men) was too filthy to use. Last two years went to red robin few times a month never had a bad experience This one discussed me
(1)Lupe G.
Came in on a Friday night very busy but we were SAT quickly. Our waitress was very kind attentive and fast. I didn't like my burger and it was swapped without a problem, then when it was ready and manager brought it out to me and made sure I was very happy. The customer service was amazing!!
(5)Kate D.
I should have read the reviews before choosing this place. Shame on me. I felt like we were at a day care facility that happened to serve awesome burgers. Crying babies, unruly toddlers, older children literally running down the aisles, inattentive parents and unbelievable amount of NOISE. Unfortunately no matter how tasty and reasonably priced their burgers are, we will never return to this locale. Not slamming the establishment, just letting others know.
(2)Jose L.
Went here yesterday with a few friends the place is very nice and the food wasn't as good as i expected but it was still pretty great the service was decent but i understand considering how rough their job must be overall i will definitely be coming back soon
(4)Rickey Lynn G.
Companion and I wanted burgers and decided to go to Red Robin. We had been to this location previously and had been satisfied, but this time we were quite unhappy. Things started badly when they tried to seat us in the bar. Companion is handicapped and sitting on high chairs in the bar makes no sense. One would think the person seating us would notice the cane, but seemed oblivious to the situation. When we asked for a different place to sit, the look on the persons face said it all - we were considered troublemakers. After finally getting a seat that we could use, we sat and waited and waited and waited. Eventually, the server Natalie showed up. We ordered drinks, and they had to be sent back because they were wrong. After quite a while Natalie showed back up to take our order. We ordered an appetizer of Artichoke Spinach Dip, when when brought out was still ice cold in the center and had to be sent back. Next we ordered our main course. Companion ordered the Fish and Chips with Mac and Cheese, and I ordered the Mushroom Burger with Garlic Aioli (75 cents extra!) When I was asked how I wanted my burger I asked for it to be as rare as they could make it. Instead, I receive a well done burger with a tiny cup of Aioli sauce on the side. For those not familiar, Aioli is basically nothing more than mayonaise with some garlic added to it - hardly something that should cost extra. I had asked for my fries to be well done. Instead I received flacid, greasy fries. After I had eaten more than half of my burger a different waiter noticed that I had not touched my fries and brought me fresh, hot, crispy ones that were just what I had wanted. For a $42 bill, this was totally not worth it. I felt I wasted my money. For purposes of authenticating this review, service was on 4/9/2015 @2:36 in the afternoon at table 13/1 on ticket 30014 with an incorrect number of guests listed on the ticket. Red Robin prints on the check to tell them how they did. I'm telling them they did poorly.
(3)Heather L.
If I could give 3.5 stars I would. We come here a few times a month because it has something everyone in our family likes to eat. This place is really hit or miss, we have found 1 out of 4 visits we either have bad service or bad food. We have had bleeding burgers served to us, kid's mac and cheese with only 5 noodles, cold in the middle crab cake burger, spilled oranges all over a grilled cheese (rendering it soggy and inedible by my 3 year old) and have had a handful of bad servers. But seeing as how we have been here over 30 times, a few bad experiences do not out way the good ones we have had. And anytime we have had something bad happen they have ALWAYS made it right. My go to's here are the bonzai burger, fish and chips, fish sandwich. I do not recommend the crab cake burger Give them a shot, and if something isn't right you need to speak up because management is always willing to make it right for you!
(3)Tara W.
This location is friendly, clean, and their food is what you'd expect from a Red Robin diner. It's a little far for us to drive out there, but I appreciate the price margin and the quality of the food. Whenever I feel like an "american diner" this is the place I usually prefer. It's such an upgrade from a Johnny Rocket's establishment feel, where they leave plastic bag pieces in your milkshake. I'll definitely keep coming back to this location.
(4)Chad W.
I can't count the number of times that I've been to this Red Robin. This store harbors so many memories, it's hard to count. That being said, I made a costly mistake this last time I found myself here for lunch: I ordered a salad and chili. The chili was amazing, spicy and full of flavor. The salad, on the other hand was bland and tasteless, even with their balsamic vinaigrette. I can't hold it against them, though, because I knew full and well that Red Robin specializes in burgers. Do not stray from their burger menu - no matter how good the pictures make the other food look!! Whenever I've ordered a delicious burger (I've never had a bad burger here), I've always had consistently fast and courteous service. No matter how busy the place is, the wait staff ensures that your drink is never empty, your appetizer is delivered quickly (highly recommend the onion ring tower), and your food is cooked to your exact specifications. They are also great for medium-sized groups and their bar is perfect if you want to watch your favorite game with a moderately-priced beer in hand.
(4)Terry P.
I am basing my review on the disappointing patty melt. I did not even attempt to eat this sad sad excuse for a patty melt. A must for me is the rye bread must be grilled on both sides with cheese on both sides. The waitress assured me it was grilled but they only grill one side because they only put cheese on one side. Sad thing is the grilled side was just soggy. I think they need to take the patty melt off the menu. Don't market yourself as gourmet burgers and try to pass that off as a patty melt.
(2)Prashant S.
What's there to like about this place? I can't think of one. I wish I could give this place ZERO stars. Slow service, never get refills - you have to get the server's attention for that - most of the times they are missing silverware and you have to ask for that too. Just today was there with co-workers and my cobb salad came with no egg (what kind of cobb salad comes without hard boiled eggs?) and my friend had to call the server and ask for a refill of his drink and for more fries. I was never even asked if I wanted a refill. Previously, at this same location, burgers have come without dressing, or not per request - so this isn't a one off experience. We go out as a team here once every couple of months. In spite of all the poor service and food, you are now "shamed" into tipping 20% with their new electronic self-pay device on each table - and you get to do all the work. I don't think we will be going back here for a while, I am tired of racking up $80 bills for four people with poor service and sub-standard food. I might as well take the business elsewhere - they really don't care and have enough traffic coming through at this location to not need to care anyway.
(1)Eric E.
I guess you can't really go wrong with a Red Robin... It's colorful, clean, food is good, lively atmosphere, etc. This place was PACKED on a Sunday afternoon, something I wouldn't have expected. But, service was great, and food was... Well, it's Red Robin. That isn't necessarily a complaint, it's just that it's not that special. Good, yes, special, no.
(3)Michael S.
stopped in on our way home from tubing the Salt River. Sunday afternoon and we expected busy. However, either they were extremely understaffed or the service is extremely poor. Took almost 30 mins for everyone in my party to get our first drinks. 3 root beer floats and an iced tea. Didn't even take our order for food until after that. So about an hour into this experience we finally got our food. The food was not bad. Then came this stupid electronic box thingy on our table. We were supposed to be able to request refills on it, we could not. For whatever reason they were not in there. We were supposed to be able to split up our bill. We could not. The gadget was not taking the credit card, It was not giving a receipt. All we wanted to do was stop and grab a burger before we all went our separate way home. The food is what we have come to expect with Red Robin. Not terrible. The service and experience at this location was terrible. I would not do out of my way for this location. The 2 rating is because of the food otherwise it was a 1
(2)Craig P.
For a chain you can't beat it! Their burgers are so good and the service is always awesome. Our service today was nothing but top notch. Our waitress was completely attentive and friendly. I had the Big Sky Burger again. Totally worth a try if you are looking for something different from your usual.
(5)Jessica K.
Standard red robin. Same menu. I love the variety of choices you have as far as buns, toppings, fry sauces, etc. I love their drinks as well - milkshakes, refillable root beer floats, strawberry lemonade... all good! You have to sign up for their royalty card, it's free. Buy 9 get 1 free on burgers. Also, pretty much every Tuesday during NFL season you get a free Tavern Double with the purchase of another burger. Score! Service is ok. Place always seems clean. Would recommend for a good burger for a decent price - especially if you are hungry :-)
(5)Kay T.
Been here a few times and every time, the service seemed very slow... Looks like there's plenty of people moving about but no service was being given. The food wasn't too bad. The bottomless fries were fine. Once I even substituted for bottomless broccoli. Of all the typical burger places with this kind of atmosphere, this place can do better. Last time, I ordered a Chili Chili Burger and there was barely any chili on it even though on the menu, it was painting an image of a lot of chili on this awesome hamburger. Turns out, it was just a hamburger. :/
(2)Farmer T.
Update on weekend of, 07.18.15. Service is still horribly slow, fries have consistency of potatoes and it took me asking the server three times for a to-go box. Finally done with this location. Won't even bother to comment on the value of the salad with whiskey river bbq chicken I mistakenly tried. Since this location is so strategically placed within a high tourist zone, reviews are probably worthless since they value the high turn-around. Avoid if you can.
(1)Jessica H.
We came in for dinner on a Friday night it was busy but we got seated quickly. The drinks and appetizers were good. The burgers took longer then we thought. Overall we had a good evening!
(4)Laura B.
When i was there on june 12rh just a few days ago. After i walked around outside in temps above 114 degrees for 45 minutes ttrying to find them, when i finally did they asked me when i came in what can we help u with?? Well i said it is dinner time i would be here to get food duh??? . that was not the way to greet a paying customer that was gonna spend 15 dollars on their tiny little burger and fries. Then when i asked what was taking so long for my server to bring me a menu?? A manager with blonde hair came over and said u need to leave. And if u come back here i will have u arrested. I was 86ed from there. But for what??? They were the ones being rude, slow, and unprofessional.
(1)Nicole C.
Went here last night, taking my son and mother out for dinner and heard this place was supposed to be pretty good. I feel lied to about that one. First, dirty dishes brought out with the food. Dirty as in caked food very present on them. Second, lack luster appetizers. No really flavor at all. Third, the burgers... I got the mushroom burger, and it was as if they dumped a lukewarm can of sliced mushrooms on top of a soggy, cold burger. My mother was less than impressed with her patty melt, feeling it was no better than Sonic. Move on to the bathroom. Disgusting. Littered with feminine products. Will NEVER go to another Red Robin after this experience, even if it were free.
(1)Elle A.
Just your normal burger joint. It's great to go if you have children. It's definitely children friendly. I really like their avocado chicken con salad. I order mine without the bacon and eggs and it becomes a healthy delicious salad while everyone is eating a burger
(4)Curtis C.
Table and menu wasn't totally clean. Fries are hit and miss. The California chicken burger was as good as alway. Great on refills and service.
(3)Martha L.
Don't get the pretzel bites, they were horrible. They were deep fried and the cheese was watery. My salad was very good!
(3)Jb C.
The 4 is for my last visit...my waitress was in a bad mood and let it show...my previous visit the waiter was jovial and up beat and the service was fantastic...the burgers have always been done to perfection and the fries crisp almost over browned...will come back and will ask for waiter he gets a 5...
(4)Ethen A.
Great food and great service. They have tv's to watch the games throughout the restaurant - which is nice.
(4)Troy J.
This actually is a very large restaurant lots of seating this would be a great place for a very large group to meets and have a party when I was there there were at least three birthdays going on which is fun at first but then gets a little annoying the seating does feel a little bit like a giant cafeteria however it actually is very nice with a lot of atmosphere, lots of monitors playing sports.
(4)Gi F.
I am impressed with the team and quality of customer service here. I am a server at a different restaurant, and I envy the team that they have at Red Robin. Everyone helps each other, there is no server-to-server competition. Wow! My friend and I ate here at night a couple weeks ago, and we were just laughing and having a good time. We didn't feel rushed at all while we were there. If it's one thing I don't appreciate at a restaurant, it's when I feel rushed by the server; I may as well have ate at home. Not here, though. They are very patient, kind, and provide excellent customer service. Management, I hope that you realize how great and rare of a team that you have there. Servers, keep up the wonderful work! I hope you know how valuable and appreciated you are by your customers! :)
(5)Teresa S.
We have been to this place a few times now. So it is safe to say I really like it! Endless fries for starters, then really good Burgers. So worth the trip. They even send you emails about all the great deals that they have going on. The thing I really like about that is you do not have to print coupons they have it all downloaded on your rewards card. So I think they really care more about the environment with that because, no ink and no paper wasted. A really good Idea! Staff is always friendly and nice,even when you call on the phone. The place is clean and the food is good. They even made me nice fresh coffee the other day. My most fun part here is the TV in the floor, I am really amused by that. Clean bathrooms and lots of parking.
(5)Jess S.
My fiance and I went to this location for dinner, our receipt lists the time as being 8:42 p.m. He had been to Red Robin a few times, but this was my first, and most likely my last. He hadn't had any problems the times he's been before, but everything about this visit was awful. First, we asked for a booth and we were sat way on the end by a door, and it was only a half booth, the other side were chairs... it felt a bit like being in a hallway. I used the restroom before we ordered, and it was not clean. There were two open stalls, one looked clogged, and the other one I used did not have toilet paper installed. Luckily, there was a wrapped roll elsewhere I grabbed first. One of the sinks was leaking and constantly running and there were paper towels overflowing all on the floor. When I got back we ordered water to drink, which tasted awful. By 2014, I would expect restaurants to know how important it is to people to have filtered water. Fries were brought to our table, but the server did not clear the empty tray, someone else did as they were walking by, and our "bottomless" fries were not refilled. We ordered, and waited. The food seemed to take a long time for what it was, and our server again, was not the one to help us. Someone else brought out our food and our server was nowhere to be found for most of the evening. She did not check in on how the food was, and I had to wait a long time for her to walk by so I could flag her down with a question. I asked if I was served the kids meal of what I ordered - I ordered the battered chicken and shrimp - which came to the table looking dismal, and quite frankly ridiculous. I have a photo I will post. It is a giant plate of fries - as if they are the main part of the entree - and just a few small pieces of chicken and shrimp tossed on to the side as if they are the garnish. It looks laughable in the photo. When I asked if this was the kids meal, she said no it was the adult size, and did not offer to bring out anything else to make it more of a meal. Both my fiance and I were flabbergasted that you would charge $12.99 + tax and tip for this - it was overcooked, the shrimp were rubbery, and quite honestly, I could have bought this at the grocery store for wayyyy less money and made it better myself. My fiance's drink ran empty most of the night, as did his fries. We waited for our check to come, and the only time our server came back quickly to the table was to collect our money and her tip. Overall it was one of the worst eating-out experiences I've ever had... The chicken was half the size of the chicken strips at Applebee's, just an FYI, and they charge about half what you charge... they are double the size there and they serve it with three pieces.
(1)Kay A.
Slow slow slow, you will wait for at least 25 mind to 40 min before food arrives, the restaurant is also filthy. Floors are messy and so are tsbles.
(1)Amy B.
I haven't been to this Red Robin in a while, and I came back with a friend of mine this afternoon to meet up for some food. What a good time! It was busy for a Sunday afternoon, but fortunately we didn't have to wait. We were seated in the bar area and our server greeted us promptly. We already had the menu's at our table, and after scouring it, I went with the fries. My friend went with a chicken salad, and I her sister went with the fish and chips. Overall, our food was tasty, and I really had a good time. While we were busy gabbing, our server always refilled our drinks, and after I bill came we had our bill split. She was friendly and nice, and I really enjoyed our time here. I will say, the handicapped bathroom was out of service when I was there, and it was a bit messy and needed attention overall. Nothing horrendous, but could have used someone to go in there and clean up the towels on the floor and mop some. Overall a positive experience and I had a good time. Will be back when I'm in the area again! Oh, and happy hour all Sunday long!
(4)Becca H.
Your typical family burger place. The wait staff is usually friendly and efficient. The food is ok, I recommend the garlic fries they are bottomless. It is usually a bit on the noisy side.
(3)Jacob J.
Service was pretty bad. Ethan was our server and he seemed to be everywhere else beside his tables. At one point he was walking around his tables putting stuff into a bucket labeled "ice only". Our tea glasses also went dry several times. Also we were seated at a table that directly under a AC vent but that wasn't his fault. I'm sure with technology being as advanced as it's gotten there's has to be a better way to cool than to have a single frigid cold spot
(2)Halley K.
Being in the restaurant industry, I hate writing negative reviews and I am generally a really understanding customer when I do go out to eat. But tonight, Red Robin definitely crashed the car. My boyfriend and I come to this location often and love all of the wait staff! However, tonight there was an odd vibe the minute we walked in. The hostess was very meek and didn't smile. Our server introduced himself as "very busy" and quickly grabbed our drink order. Tables around us waited so long to even be greeted by a server that two got up and notified the staff, so I felt lucky that we at least got our drinks. It was a long wait for food without any refills on drinks, which is fine I guess- it was busy. The kicker for me is that when the manager dropped our food off he merely auctioned the food off, didn't make eye contact, didn't see if we needed anything else (which we did), and clearly saw our empty drinks but hurried off so quickly to the angry table next to us- who he was trying to appease. Apparently we should have complained first in order to get attention? To top it off, my food was obviously sitting under the warmer for a while since all of the condiments on the side were super warm! Mayo and ranch are not exactly supposed to be room temp let alone hot when served. My boyfriends food was hot and he enjoyed it, but we had no napkins or silverware. We were so hungry so we scarfed it down and quickly put our card on the table to pay. The poor server was obviously stressed, and when he handed me the bill he muddled an apology and said that he was quitting after his shift along with others on the staff. Wow. Seems like no one- customer or employee- was happy with Red Robin tonight :(
(1)Justin W.
Love Red Robin...just not this one. Worst service I have had at any Red Robin. We were there on a Monday night when it was not busy at all. Our server was just plain slow. Not sure what she was doing but we waited and waited to get anything from her. Our drinks ran out several times. Food was ok, my burger was over cooked. It was well done instead of medium. When we went to pay the server took our card and proceeded to take other orders before ever even running our card. So once again we waited and waited. She was standing at the bar after that and then finally went back by the kitchen got some drinks for another table and finally brought our card back...nearly fifteen minutes later. No exaggeration. I will choose another Red Robin next time.
(1)Bad L.
Red Robin is a great standard burger. You can't go wrong and they have stepped up their game from a kiddie place with balloons, to a more of adult bar. They are one of the rare (pun) places that will cook a burger the way I like it - RARE! This one's good and near ASU so expect eye candy.
(3)Jenny S.
Don't go here on a Friday night, they just throw your food on your plate. Other than that it's great! 5 star allday..
(5)Linda J.
The food is good! The service is terrible! This is the second time this has happendend. You can't get all of your order at one time, staff completely ignore guest, and when you are able to get there attention, they act clueless when you tell them "I didn't get my soup". Again, food is good but not worth the hassles
(1)Chad B.
I come here every year on my birthday for a free burger. It's a toss up if your going to get good service but for the most part it's usually good. A few times I have been they take forever to get your drinks and take your order other times it's very quickly. With any restaurant this can happen. I always get the whiskey river burger it's my favorite. Bottomless fries? Yes please! Also love the tower of onion rings and sauces that come with it. If your into a big burger sign up for the loyalty card and get a free one on your birthday! P.s. The red robin mascot is creepy in my opinion sometimes walks around the restaurant and makes me uneasy. But then again I don't like clowns either.
(4)Alexx H.
I am sitting here now! I'm only giving this place 2 stars because the waiter is nice. First as we walk in the door we noticed dirty tables everywhere and it isn't even that busy. Second, we order an app and it was served with a dirty plate. When I asked for a 2nd plate that as well was dirty. I gave up and just ate with my fingers. Third, I ordered a chop house medium rare and got a chophouse medium well. Sigh! My husband got the A-1 burger which he thought was ok. Over all we did enjoy the fried mushrooms and fried zucchini. The waiter was friendly and the service was fast. The water taste like tap water and the beer was good. I don't think id return here :(
(2)Kenan S.
like always the burger taste great in red robin , but the table was so dirty and sticky. we cleaned the table using some of our baby pampers tissue and it tuned black :(
(3)John G.
Every time we come here it's always so good! Granted when they are slammed we may have to wait a few mins longer but hey would would you expect ! Always fun and everyone is always so friendly!!
(5)Art C.
Me n the wifey were craving a nice juicy burger so we came here to Red Robins....not too shabby....very busy when we got here.....our burgers were cook to perfection.....the service was top notch....especially our server.....great gal. We were stuffed....we both ate just half our burgers. Lol
(4)Bao H.
Cause of their bottomless fries! Need I say more? I enjoy a good burger and as weird as it sounds Red Robins always seem to satisfy my appetite. My favorite so far is the Guacamole Burger with bacon --- yum! Always done right! The place itself is a zoo with a carnival on the side; babies crying and kids running amuck. If you can't handle that then I say please stay away! I always hangout at the bar where there are no kids allowed; good call! The drinks here are pretty basic and each wait staff has their specialty drink you can order -- cool! This location is a tad bit noisier I feel since it is closer to the ASU crowd and I gather it's more family oriented because of the marketplace. Oh well it's just for a quick bite! - Enjoy!
(4)Amy Michelle Mosier M.
What's the point of the Red Robin cards if when you walk in the waiters get to decide that they're "expired"? Note: there isn't an expiration date anywhere on the cards. We refused service and left. It was a gift card from my mom by the way.
(1)Brian G.
Steer clear of the Prime rib dip, stick to burgers and chicken sandwiches. Advice from a very helpful server. Do that and the food is great!
(4)Dani G.
Best gluten free buns ever. Honestly, if you're cutting it out for health reasons or just trying to eat well, check out the gluten free buns! They even do the fries in a separate fryer, which I appreciate.
(4)Jason M.
Of the three Red Robin locations nearby, this one is probably the least clean, and the least consistent as far as service goes. It is the closest to home though, but we often opt for Tempe Market Place or the Red Robin out at Chandler Fashion Mall.
(2)Ashlie H.
So this was my first time eating at Red Robin ever..... yes I said ever...... I was really excited to see that they had a mushroom burger on their menu! Not a lot of places have mushroom burgers so I was super excited to try it. When our food came out my burger was cooked to my specifications, but the taste of the burger and the mushrooms was very dull. I felt like there was no flavor or pizazz to the burger. With all the mushrooms, onions and cheese I figured this burger would be making my taste buds jump around. Instead it did the complete opposite. I ate a few bites and decided to just visit with my friend and munch on my fries. My fries were cold and kind of mushy. When I eat french fries, I like them crispy and warm. A lot of my friends love this place, so I will give it another try, just not a very good first impression. Maybe if I order something else I will have better luck! I usually try to give new places more than one shot just on that occasional off day we all have every now and then. :)
(2)Jill C.
Red Robin...Yummmmm!! From the endless fries option (which J and I never take advantage of) to ordering off menu and getting a custom burger, Red Robin is awesome. There isn't a Buffalo Chicken Sandwich on the menu. Sad. Very Sad. HOWEVER, the waiter/waitress does magic for the ticket and I always end up with a Buffalo Chicken Sandwich in front of me! YAY!! If you don't have one already, be sure to get a Red Loyalty card. With the registering of this card, you can get a free burger for your birthday! Gotta love free stuff! :)
(4)James C.
You can never go wrong at Red Robin. I mean how could you? There's bottomless fries, either steak fries or sweet potato fries. And also mouth watering burgers. Have been to multiple locations around the valley and the service is always great and never a long waiting time. If you're in a crunch for time you can also call ahead and order your food and it will be ready by the time you are seated at your table. I would recommend this if you have a shorter lunch break. My favorites items are the Whiskey River Burger, Whiskey River Chicken Sandwich and Whiskey River Chicken Wrap. I guess I'm a big fan of their BBQ sauce. Not to mention they have the best ranch amongst all restaurants. Lastly, I recommend the berry lemonade to compliment the food. This is also bottomless so drink up and get one to go!
(4)Krista S.
I hadn't been to Red Robin in years, and it will probably be years before we go back. Pretzel bites were hard. The taste of the mushroom burger was just weird. Fries weren't great. The onion rings were ok, but more breaded than battered. They did sub out pretzel buns on our burgers for us - and the campfire sauce is tasty - but alas, not enough to make me return.
(2)Aaron B.
The family and I stopped by for father's day and I had the best burger experience in my life. I'm originally from California and I consider my self to be a burger connoisseur. I've had them all from in n out to The Hat. Long story short I know a good burger when I eat one. At Red Robin I ordered a Red Robin classic cheese burger with an onion bun, crispy straw onions instead of regular onions, meat cooked well done and also my must have ketchup. After taking my first bite I knew that this was the burger of the year. This burger was perfect in every aspect. The bun to meat ratio was perfect, the onion bun also gave me a softer more flavourful alternative from your standard sesame seed bun. The crispy straw onions added a nice texture to the burger as it complemented the lettuce, tomatoes, relish, mayo, and ketchup. This Red Robin is taking the crown for best burger of the year in my book. I look forward to getting back to California and trying the same burger to see if quality and taste are comparable. And last but not least I would like to thank my waitress Kayla M. for serving us she is really nice, friendly, and if you get a chance check out this Red Robin.
(5)George A.
Once you've been to one Red Robin you've pretty much been to them all. I've been to this location a few times when visiting family & friends in AZ and everything has always been just fine. Burgers, salads, appetizers, etc. are all pretty standard. Every time I've been here the service has been fine. Now that I think about it, I think each time I've been here it's been with friends who have small children. So yeah, this place is good at accommodating kids. Normally I'd give a place like this three stars, but I'm bumping them to four because of the bottomless fries. If you order anything on the menu that comes with fries they'll just keep bringing them to you when your out. The last time I came here me and a friend were waiting on another friend who was running late (because of her kid) and we asked the waitress if she would bring us fries while we waited since we knew most likely somebody was gonna order something that came w/fries, and she had no problem doing so. Also, even though this isn't a place I would necessarily seek out for watching football they do have several TVs if you happen to be here when a game is on.
(4)Ed M.
Came here for dinner with the wife, the service was great and the burgers were good. I really enjoyed myself here, I will likely return to this restaurant.
(3)Victoria K.
THE MAP ON THIS PAGE IS WRONG. IT IS NOT AT CHANDLER BLVD IT IS AT TEMPE MARKETPLACE! (for those who can't figure it out by the address being Tempe not Chandler) So I had never been to a Red Robin before.... and I had a free birthday burger so I wandered over to Tempe Marketplace and ta-da! We were seated immediately wherever we wanted. Our waitress, JJ, was really nice. I was surprised to find out that my birthday burger also came with a side! And what was really awesome is she gave my boyfriend a basket of fries for free! The burger itself was huge.... I had lettuce, tomato, provolone cheese, avacado and bacon (I had the bacon guacamole burger but got avacado instead of guacamole due to boyfriend's onion allergy) Well. As you probably can guess, the burger was quickly devoured and I had sweet potato fries. I couldn't even eat the first refill because I was so stuffed from the burger. The fries were good though, but the sweet potato and the regular steak fries. JJ made a great suggestion of dipping the sweet potato fries into ranch. Great experience and look forward to coming back.
(5)Michelle H.
This was the worse red robin I have ever been to. The waitress was nice but the manager was really rude. I came to red robin to get a free burger for my birthday with my red royalty card. I didn't register the card until this morning which I called and asked if it was Ohkay to use. Someone on the phone said I could use it as long as I bring my id, which I did. The manager didn't do anything about the issue. All he said was it takes 24 hours to active and I could get use it sometime this month. Why would I want to come to red robin again within the same month? Maybe this place needs to replace the manager if they want people to come there.
(1)roger s.
As good as it wss in 69 in Seattle. Very pleasantly surpried. Ordered the cheese burger with sweet potato fries. The fries were so good I ate them without catsup. The short srack onion rings were best ever and the burger was thick juicy and done right. The provolone on top was melted into the burger like it should be. Service was outstanding. This is a burger place, not a chicken place, so order burgers. Kind of like ordering American in a Chinese place, not a good idea.
(5)Jenteel P.
This is the FIRST Red Robin I had ever been to (earlier this year). The service is always really good. Good Veggie Burgers, love the bottomless fries (garlic & sweet potato), cool shakes and mixed drinks. One of the few restaurants to stay open late in this town!!! Great place to come after a movie at Harkins.
(3)Alie C.
Went here again today. Just a side note to what I previously mentioned. This is NOT the place to come and watch a game. Now that baseball season is back (FINALLY) I decided to eat lunch here and sit in the cocktail area to catch a bit of a game. Their televisions are tiny and from where I could see were neither flat screens or HD. Boo. Service was bad again. The server was really cute but seemed not to give a crap. It looked like he was getting his bar cleaned and shut down so he could go home but there were three tables in the cocktail area, all needing to either be greeted or helped, and he ignored us. Oh and my salad came out with avocado slices, even though the picture on the table showed that it was supposed to come with them. So the servers don't really have a clue what they are doing and neither do the cooks, obviously. This is my strike two at this location. They have one more chance and that's only because their burgers are so darn good.
(3)Candace R.
I like Red Robin. There, I said it. I've never had a bad waiter experience and the food has always been just what I've expected. Big ups to this location though. My group made a reservation for 60 people for lunch yesterday. I called an hour or so before our time to ask if it was cool if we came in a little early, and apparently there was a mix-up with the days because they thought we were coming in the following day. What could have been a huge disaster was not because they quickly accommodated us and after about a 5-minute wait we were all seated in the dining area. They had no problem splitting checks, our food came out at a reasonable time, drinks were filled, great experience.
(4)Colleen M.
It's your standard Red Robin. Once again, I was with a large group of people (40 or so) and though we were first turned away from RR due to seating, they called us back to tell us that they had room for us. Kinda sorta nice. The waiter for my table was impossibly nice and courteous (we definitely tipped well) and the food arrived pretty quickly. Again, standard RR. I had a salmon burger, and the only bad thing was that the salmon started to break apart half way through. Oh well. It doesn't really deserve four stars, but it doesn't deserve three either. Ehh. 3.5, then.
(4)Robyn J.
We come often because of the gluten free options. We have eaten there several times and never gotten sick. It is for sure the family favorite and I find the staff here a bit better than some of the other locations.
(4)Sb M.
This place has happy hour prices all day! Nuff said? Okay you can seriously grab a 16 oz domestic draft for only 3 bucks... that isn't bad at all. This location has pretty good service. For instance, me and my girl ordered some guac and chips. We ran out of chips and asked for more to finish up the guar. It was no problem... our server brought us more. Yes, I know they were just chips.... but some places are pretty anal about stuff like that. Can you believe it? OHH .. this guiness shake is bombbbb!!!! sweet and rough
(4)Kevin W.
Yeah a solid burger and fries joint - some tasty looking milkshake options too if you happen to want to bump your meal up another thousand calories. Got a slightly tweaked bacon guacamole burger with the bottomless fries (awesome!) and would go again to try another variation (and sweet pot fries this time..)
(4)James B.
We were served by Cheyenna. She was pleasant and upbeat, which seems to be the norm for servers at Red Robin. The food is always good, and one of the few places where I don't have to force my son to eat the food that I give him (he's 2). Always a fun atmosphere. Recommend to anyone who is looking for a cheap lunch or dinner that is quick, but doesn't feel like you're being rushed. Enjoy!!!
(4)Dan S.
They get five stars now. You know why? Three little words I long to hear: Gluten-Free Buns! (OK, technically that's two words, but I love them nonetheless!) The buns are a dollar extra, but if you are like me and are tired of eating a burger with a lettuce wrap, or worse, with cutlery, just for the illusion of a sense of normalcy, they are worth it. And, frankly, quite tasty. I don't know if all RR are serving them now, or from the same bakeries/distributors, but I for one am glad for it!
(5)May T.
I don't like Red Robin. I was never a fan of their bottomless bland big cut steak fries. They're plain gross and bland.Burgers, I'd rather go to Wendy's and get their dollar burger! One night after work me and hubby dint know where to go and I was craving for fish and chips so thought of going to Red Robin for this. I was surprised to see they have bottomless sweet potato fries! For an additional of .79c you get endless of this side! Happy girl! I'm not sure when did they start having this cuz we don't really frequent this place but I'm glad they have it, I have the sole reason to go back to the place again. But still only an A-OK rate though, the service was going great until I asked for another order of s.potato fries it took them forever to bring another one, we're already ready to go the time she brought the fries was the same time we gave our card to pay. Too bad but I still took some of the fries home and munch them the following morning, yeah I know they're kind of soggy but don't blame me I just love sweet potato fries ever.
(3)Bruce R.
Was here with my wife and son today. Never been to a Red Robin before so this was a treat. Food was pretty decent and staff was nice. They had the air conditioner blasting so was not very comfortable. But we live in Arizona so that is a common occurance.
(4)Josh K.
Who doesn't love Red Robin? This location is really close to my house, so it's great for those quick dinners when you don't feel like cooking (and lets be honest, that's all the time). The burgers and chicken tenders (clucks) are usually really good, and the fries are delicious and bottomless. I especially love the A1 Peppercorn Burger and the Buffalo Clucks. Sometimes it can be busy and loud with kids and the service can be slow during those times, but it's always a good place for a quick bite.
(4)ARMANDO S.
I love Burgers & Beer. I love Beer and good food. The Burnin Love Burger at Red Robin rocks! The flavor is all over the place. I can say this about most of their burgers although this burger takes the cake. Oh wait, I forgot I added some of the fried jalapenos from my friends plate into the burger. Yum! I prefer to sit at the bar to avoid being distracted from my delicious food by the "oh so lovely kids." The bartenders are always Awesome with the specialty drinks Red Robin throws out every so often. One thing I love is that they are cool when I ask to try one of the special drinks and they make a mini. Although I would recommend the Mug Drafts!
(5)Zachary C.
Mediocre at best. This place is a wonderful example of American cuisine gone wrong. When a restaurant relies on salt and mayonnaise as the staple flavor profile, the food is well, boring (i.e. Chipotle Mayo). Red Robin is a burgers and fries type place, fried everything. Fried everything should be DELICIOUS! What is missing? The presentation of all the dishes is fine, it is the utter lack of flavor that was so disappointing. Had a burger and onion rings, and while there was nothing particularly wrong with it, it was completely forgettable. The atmosphere is very corporate. The service is designed to be good, but falls flat, again too corporate (waiter virtually up your ass when you don't need him, and not around when you do). In summary, there are way better places to spend your time, money and calories. We gave it a shot, and it wasn't our cup of tea. If you like it, more power to you. I usually do not review restaurants until I have given them several chances and tried different items, but I won't be returning. I just can't bring myself to eat here. The food is edible, but while I was eating, I actually wondered to myself why I was eating it.
(2)Eddie D.
Delicious fish burger, bottomless steak fries, the best Mai Tai (a large food chain could offer) and great service, what more could you ask for? Sometimes you'll even catch Red Robin when he makes an appearance.
(4)Brendan W.
For a chain, Red Robin does burgers well. Prime Chophouse burger. Service is quick. A bit loud inside. $10 burger is worth the visit.
(4)Rose Z.
3 out of 5 burgers were cooked wrong but the staff handled it really well. Would have been nice to eat together though.
(2)Tom B.
$16.00 for an ok Burger & Fries, Coke tax and tip - nuff said
(2)Chris V.
Shayenne is the best.. She always hooks up my fries real quick.
(5)Faith R.
Super sweet waitress! Free burger for my bday. My 8 year old daughter loves this place so we'll be back! I have 12 week old twins and the staff was very accommodating, even opening the door when we arrived and left. Not bad for a chain restaurant!
(4)Ann R.
Went here a few days ago with the family. We've been to this Red Robins a few times (birthdays, events, casual). A lot of their customers usually consist of the College crowd, rarely any "families" that eat there because of the mature-atmosphere. Waiters/Waitresses are nice, they're always on top on refilling your glass, asking if you need anything, the stuff you see in basically every other sit-down restaurant. When I went, I had their new Bourbon Burger, it wasn't that great, it tasted like Chili's (ugh) burger with fried onions on it. Except the Red Robin fryers actually remembered no mayo or tomatoes on my burger (unlike Chili's), so I was very happy about that. The Bourbon wasn't very flavorful, it was messy, but the picture already shows it's not a clean burger to eat! Once I added the Red Robin "special seasoning" on it, then it got really good - halfway through the burger... I did not get the "unlimited steakfries!" special... but I don't know if it's because our waitress was busy with a large group of college kids who were there for a birthday and simply forgot. My sister had the Royal Red Robin (with a fried egg on top). She liked it, but nothing to write home about. Previously, before the burgers, I would order the Fish and Chips, the fish are nicely fried (can't burn deep fried stuff though huh, lol!) and crisp. The Fish itself are very large pieces, so you get the bang for your buck on this item! I would recommend sharing it with another since you get four pieces of fried fish. I would defiantly come back to this Red Robin though, don't get me wrong, but I would suggest going with a more adult group that doesn't have a lot of children in tow... It is more popular with college kids after-all.
(3)Laura A.
I eat at this location probably once a week and have for quite some time. The staff at this location are excellent. They are always so mindful of your time, especially around lunchtime when I don't have all day to sit and wait. The food is always fresh, hot, and delicious and the restaurant is very clean. I have used them several times for catering purposes and while I am bummed they don't deliver, it is always great to know that my large orders will be ready on time when I show up to pick them up. This is my favorite location by far!
(5)Adam D.
I love the broiled burgers are superb.i went at lunch and it was super busy so we sat at bar with quick friendly service.i got the blue cheese burger.great.the onion strings were soggy .but no biggie.i want to go back and try more.and I picked up a there 20 spice blend for 3$.love it.stay classy yelp.
(4)Jimmy Q.
"As good as it gets" for a chain family restaurant. I give it 5 stars because for what it is, it does it well. Food is good, service is very good. I eat here several times a month and have never had a bad experience. Servers are always attentive every time I've been there. It does get busy at times but I've never waited more than 10 minutes for a table.
(5)Nick F.
We love the burgers but the service can be hit or miss.
(4)Brenda L.
I like RR. I'm willing to pay the outragious price for some drink with a long name here. I love the burger choices, the hot wings, the seafood splatter. Oh and the bottomless Root Beer float! I love the new Royality Card. The staff here is very good, some of the best service in AZ. Which says a lot because AZ is unfortunately known for awful service.
(4)Rich W.
Red Robin, also know as "The Rob" or "Red Reezy", is a great place to eat. With every great place though there are a few things not so great that need to be pointed out. That is where I will help you. Ii will make sure to mention all the good stuff as well. I have been to this location many times. The waiters are always attentive and helpful. Rarely, if ever, am I not satisfied with the service. I know a lot of people go eat and then write a horrible review based on 1 trip with 1 bad waiter, but chances are that guy/girl was just having a bad day, and in my opinion those are the worst types of reviews. Moving on though... The food has always been delicious. The burgers are VERY good. They have many different types and I have been known to "sail down the Whiskey River" many times. I am, of course, referring to the Whiskey River burger, a BBQ Sauce laden masterpiece. Most meals come with bottomless fries; and don't be afraid to pay the small up charge for the garlic fries. It's worth it. My first little red flag is the water. I usually just have water to drink with my meals and for some reason this Red Robin has odd tasting water. It's what I like to call "toilet water." I apply this title to any water that tastes like what I would imagine toilet water to taste like. One day I might just have to have a glass of toilet water, and I hope it tastes bad, cause if it doesn't I guess I'd be a hypocrite. The second red flag would be the crowds. If you go on a weekday off hours, no problem. If you go when it is crowded though, be warned, you will have slower service and probably be seated next to a crying baby or an undisciplined young child who enjoys throwing sugar packets. Also, the menus. Is it really necessary for the menus to be SO BIG. I frequently and unintentionally smack the person next to me and across the table from me with my menu since they are so big you can't turn it around without doing some minor damage. Red Robin is located in the Tempe Marketplace next to the BevMo, so if your meal left you with the need to drink heavily, you picked the right spot! I would recommend Red Robin to anyone who hasn't tried it; specially the burger lovers. A word of warning though for you birdwatchers; I have never seen nor heard any actual Robins, let alone red ones. Sometimes on weekends the actual "Red Robin" mascot shows up...but that is more creepy than it is exciting.
(4)Rick G.
Had a fun time at Red Robin in Tempe. Had the banzai burger w/fries... can't go wrong with any of the burgers or the endless fries!
(4)Kirstin E.
ACK! I haven't been to a Red Robin in years. I remembered liking it. However yesterday was very iffy and not sure if I would go back. I went here yesterday with a friend for lunch. Our waitress was very uninterested in us being there. We ordered our drinks and some onion rings. The onion rings come out as a tall stack on this tall metal object, I was leaning forward talking to my friend when the waitress tries to shove the onion rings onto the table damn near taking my eye out. She was close enough that I felt the heat of the onion rings on my face. Aside from near blindness, they were good. We both ordered grilled chicken sandwiches, and both agreed that they were the most god awful grilled chicken sandwiches there could be. despite the gobs of sauce on them, the chicken itself had no flavor...and was rubbery. I had some sort of pesto cibata chicken, the bun was soggy on one side. Soggy bread makes me gag, its the worst. Wet bread ::shivers:: they put a pesto sauce on it, some sort of diced tomato concoction and then a very odd flesh toned sauce. No clue. I took two bites off the none soggy side and that's all I could bear. I will say though, the french fries are freaken Yum! That is what saved me from starving to death. My friend doesn't like confrontation so I didn't send it back, if I was there with anyone else, this meal would have sure been sent back.
(3)Amber A.
I went here today for lunch with my best friend. We were seated quickly and had a very nice waiter. We both liked our lunches - her chicken caesar wrap and me bonzai burger. I like the seasoning salt for the fries and my hamburger was cooked perfectly and tasted really good. I would definately go here again with a group. The menu has something for everyone.
(3)John S.
The Jack Cantina Burger was excellent. They use 2 1/8 pound patties, so the portion is smaller than the regular size burgers, however, they are served with bottomless fries. Also the Mr. Pineapple Beer was excellent.
(4)Brad S.
What not to love unlimited fries and great burgers. I love the milk shake. I would rather pay $3 more dollars and go to roaring fork. The prices here are way overpriced for burgers in a plastic basket. But mighty tasty. I really want to give four but my index finger wont let me.
(3)Steven S.
Not liking Red Robin is analogous to not liking freedom. It's a good burger at a good price. It's family friendly: arcade games, TVs, and the 'Red' bird mascot will bring a smile to people of all ages. I've gone for many years and I won't be stopping anytime.
(4)dave s.
We went here on a Friday night around 7pm, so it was pretty busy. So that should be taken into account. The service was very poor. Every single time our waiter came to the table he started by apologizing because he knew things were taking way too long and he was not giving us enough attention to keep drinks filled etc. Probably because it was so busy, but hey, I've gone to other restaurants that are better managed and prepared for bursts so I don't think that's a good enough excuse. The burger was very good. It is indeed a "Gourmet" burger like they say. Very tasty, but a little on the small side for $9. I wrote a review for Zipps Burgers too, and for around $6 you get a burger that is much bigger and a little tastier. But still, this burger was very good. The fries at Red Robin are tough to beat. Bottomless steak fries! And when you add the seasoning which is conveniently placed on all tables, they are outstanding. Our slow waiter had a hard time getting us ranch to dip the fries in, but once we had everything set, the meal was pretty good. I did like the meal. I won't go back unless its some off time like Monday at 3pm or whatever. Total came to $30 for me and my wife. We got 2 dinners and a lemonade. So its not the cheapest, but still okay.
(3)Archie F.
Top notch burger, the old fashioned way with a sesame seed bun. All the ingredients were fresh and blended perfectly. Forget all the other mediocre chains (jack in the box, In and Out, Whataburger, etc.) and come here - and get a great beer too.
(4)Jennifer F.
What can I say, it is Red Robin!? It is a chain but it's a good one! I always ask for Loretta because she is the best server/bartender :)
(4)AMber W.
I love Red Robin. It's an amazing place and I have rated other locations a 5, but this location only gets a 4 because I went there today and was FREEZING the whole time. I was so uncomfortable. The food was amazingly tasty as usual and all five of us were really happy with the meal and the service, it was just way way too cold. I would definitely recommend heading here for one of the many awesome gourmet burgers or the fiesta fajita salad, but BRING A JACKET!!!!!!!!!
(4)Brian G.
Confession time. I don't really dig burgers that much. I mean, they are okay, but I rarely crave them. I also hate eating at chains. Especially noisy ones that welcome children and the servers wear "flair" and have group sing-a-longs for birthdays. So why have I eaten at this Red Robin countless times? Well, a friend of mine as he puts it "do love him some fries," and Red Robin gives endless fries until you can eat no more. We've had many a carb coma to attest to this fact. But aside from the potato gluttony, the food is actually pretty good. Far better than I expect most chains to be. The menu is extensive and you can customize any burger the way you like it. My friend always gets the cheeseburger with a substituted Boca burger and I usually have a turkey burger variation of some other listed burger. The staff is always friendly without being obnoxious and very accommodating.
(4)Payton H.
I enjoy Red Robin. I really do. However, this isn't a location I can recommend. When we were being seated we were walked to a dirty table and told to wait while they wiped it down; not the most appetizing site prior to eating out. We sat down, ordered our drinks, and waited, and waited, and waited. When the drinks finally came we were very ready to order and quite hungry. My girlfriend and I got a burger to split, and she also got a side order of fruit. Then we waited some more. A lot more. After about 30 minutes (not an exaggeration) we finally were able to grab out waitress as she was passing by and we asked about our food order. She said "It should be ready any minute now". She then hurried back inside, grabbed our food and brought it out to us. The food was not hot. The food was not warm. It actually felt cold! I suspect it had been made in a timely manner and then was forgotten about. Now, I am not one to complain about food, I love food, but this was really frustrating. I asked the waitress if I could speak to the manager. He offered to bring us a fresh burger and fries and when he brought it out to us I very kindly told him what had happened and he apologized and offered to pay for our meal. The manager gets 5 stars, great guy, but the waitress really made what should have been an enjoyable outing quite frustrating. Other than that, the food at any other red robin is really great!
(3)Maria B.
My husband and I were out Christmas shopping when we came across this place. I've been to this place 10 years ago in Detroit and I knew they had great burgers. My husband had never been, so we decided to go. We were greeted with open doors by the hostesses, seated quickly and greeted by our awesome waiter Dustin super fast. He made us feel welcome. I got a peach iced tea and I drink a lot of tea. Thank you God for Dustin! He never let my drink get empty and when he brought out a new tea for me, I never saw him he was just that fast. My husband and I were like where did that tea come from. Awesome lighting fast Dustin to the rescue! I ordered the Whiskey bbq burger medium with sweet potato fries, and my husband got the Whiskey bbq chicken with onion rings. I loved my burger and the fries were a little salty but good. My husband liked his onion rings, but the chicken was a little dry. I went safe and got a burger because that is what they are known for. He also got mint fudge shake, which was pretty good. Overall, the place was nice, the food was good for the price and the waiter was AWESOME! Best service we have ever received. Thanks Dustin!!!!
(5)Bryan S.
If you're a fan of cheese and mushrooms on your burger, get the pub burger. And the sweet potato fries are very good too.
(3)Jeff L.
I've been to this Red Robin a few times and went again tonight and I can honestly say that I've never had a bad experience there. The menu runs mainly along the gourmet burger/sandwich/salad route which is usual for a chain restaurant that is family friendly. I've mostly had the burgers and once had a salad and everything has always been prepared to my liking. The burger menu has quite a few options to it and they are pretty cool with letting you substitute whatever you like on them. I usually get the 'Sauteed 'Shroom and Swiss' burger and it's always been just what a mushroom Swiss burger should be. Lots of melted gooey Swiss cheese and lots of fresh mushrooms which they saute in a garlic butter. Since I need to watch my carbs (that old blood sugar thing going on) I usually get the burger wrapped in lettuce instead of a bun and get steamed veggies instead of the all you can eat fries. I have tried the fries at times and do recommend them but usually go with the veggies. I have always had great service. Always greeted promptly by a smiling server who never lets my drink go empty. The food always comes out in a short time and is always served hot. It may not fit everyone's bill....but if you're looking for a good burger at a good value I highly recommend it. And FYI....for the holidays they are offering a gingerbread shake which sounds great. Someday while doing some holiday shopping over in Tempe I'll have to stop in for one.....on one of those days that I am REALLY watching the carb count.
(5)Irene A.
I like going to Red Robin; however, I do not particularly like the one located at the Tempe Marketplace. My boyfriend and I decided to eat dinner there last Sunday night. We were pretty hungry and we thought that Red Robin would hit the spot. I was looking forward to the Salmon Burger. We were seated immediately in a booth. We looked through the menu and decided what we wanted to eat. After five minutes, no one came to greet us. Waitresses kept walking by, but no one stopped to say hi or get our drink order. We waited five more minutes, by that time we were looking around to see if we had a waitress. Still no one...we decided to leave and go to In-N-Out Burger. I was really looking forward to a Salmon Burger, but I don't like bad service much less no service. The location was not busy at all and there was no reason from my end why someone couldn't come up to us and let us know what was going on. Those other waitresses passed by us and even looked right at us. They knew we weren't getting served. They could have possibly kept me there if they acknowledged that we were there and would locate our waiter/waitress. I know this is one incident, but it really puts a bad taste in my mouth.
(1)Al W.
Food is what you expect from a chain restaurant, always the same with little imagination. You know what you are getting and it never dissapoints based on expectations. Our waitress however exceeded expectations. Jessie was attentive, friendly and did everything to make our lunch experience at Red Robin a pleasant one. If the manager reads this, Jessie is by far the best waitress I've ever had at a Red Robin.
(4)Marshall R.
I always love red Robin their burgers are really good this experience was no exception I had the black and blue burger which was wonderful the bottom with sweet potato fries are the way to go with honey mustard to dip them in. I would definitely go back here I love how they have redone all the restaurants
(4)Arlina R.
Though the food is good, it's the seating that gets me. The last two times we go, they sit us at the bar. I don't mind sitting at the bar but when your 9 months pregnant, climbing the really high chairs and booths feels like Mount Everest. They could of just sat me and my boyfriend at the plenty of two person booths they had or be more considerate and sat us in a place where I don't have to get helped up. I don't like the way the bar area is set up, your literally right on top of the party next to you which makes it worst when your 9 months pregnant and barely can fit in the long booth. No one wants to be that close to each other unless its a group of friends. Like if I put my elbow down its nearly touching the person next to me and you can even join in the conversation if you wanted. That setting is great for an actual bar if you want to socialize and bring people home but not when your enjoying dinner with your boyfriend. I will be back cause I love their burgers but I rather sit in the kiddie section where I actually have room to move around.
(4)Jeff B.
Bummer visit. Went on a Saturday night but it was late enough to avoid the really big crowds. Got a table in 10 mins. Asked for a gluten free menu, which Red Robin is really good at. My wife ordered a GF burger, no onions, no cheese and a side salad instead of fries. I ordered the prime rib dip with fries and cole slaw. We also asked for silverware and napkins since they were missing. Our order arrived in about 10 mins, still no napkins or silverware. Got those after five more mins. My wife's burger had onions (no cheese) but the biggie: her salad had croutons! Really? The server had even asked if she preferred a GF bun or if she was gluten allergic. I SAW him write down allergic! My sandwich was tasty but they were obviously getting rid of stale bread. I know the difference between toasted and stale too. Good thing I had the au jus. Lastly, my endless fries and bottomless lemonade? Never saw the waiter again until he brought us the bill. I'm done with that Red Robin. Obviously they don't care.
(1)Heather P.
Excellent food and service. The place was busy but we were seated quickly and food came fast! The blue ribbon burger is awesome here. Red Robin never disappoints!
(5)Juliana L.
Service varies... There's no consistency at this location, but the bar staff are friendly. The hostess (I was there saturday night12/20/14) was somewhat cold and dismissive. She didn't smile or greet me (I was still waiting on my husband) friendly but as she walked the other guests by she had a whole different game face on and even small talked with them. So clearly, I feel a bit insulted. Anyways, the atmosphere here is good, food is okay; I had better at other Red Robins. Beer is nice and cold, and is a good location for shoppers and/or locals.
(4)Krista O.
I bused it to Red Robin today for one reason and one reason only: boredom. When I get bored, my stomach growls. So here I am, writing this after a mediocre dinner made enjoyable only by our waiter and cheesestick platter. My dining partner, a rambunctious young man with an annoying tendency towards CHEESESTICK GLUTTONY, sat with me at about 6 PM at one of the outside tables. It took us about 10 minutes to get anyone to serve us even though we were ready with menus set aside. That part was kind of frustrating. Once our lovely waiter made his existence known, we ordered our drinks, appetizers and entrees. Poppin' Purple Lemonade and Raspberry Lemonade were brought out shortly. Both tasted delicious, despite the fact that my DINING PARTNER kept stealing guzzles (not sips, guzzles) of my drink. Next, the cheesesticks were brought out. This dish, and this dish alone, was the only cuisine we sampled that managed to have a positive impact on this review. I love the cheesesticks. Seriously, just get the cheesesticks. The Garden Burger with steak fries was brought out next. Mediocrity to the core. Honestly, the burger tasted like something I would get in a crummy rehab cafeteria. Or school cafeteria. Or vegan jail cafeteria. I'm not a vegan, by the way... I just happen to enjoy veggie burgers. But this one was just drab. I will forever label it the Cafeteria Burger instead. Our waiter was a nice dude, and once he got our order started, he made sure that we were served promptly. Because of him and the cheesesticks, I will make the bus travel again someday to try more of the menu and maybe change my opinion. Until then, I shall remember Red Robin as an all-American adventure in burgers that I feel "whatever" about and dining companions who should have stayed at home. (No stars taken off for said companion. But he was just so awful today.) Enjoy, fellow eaters!
(3)Mario C.
It has been quite awhile since we have been here. The last time, was not too good. However, this time we had a great server. Her name was Angela and she made all the difference. I notice that the prices have gone up. The Burgers looks a little smaller as well. But, Angela made it a great meal regardless. We got Sangria and she even brought us water with lemon and straws. Anticipating our needs before we even asked. Burgers were good ,cooked as we liked them. With everything we wanted. THe sweet potato Fries were cold when we got them. So our server got us another plate right away. She checked on us several times and was very quick with the refills. One of the s=best servers we have had anywhere for a long time actually. One this I noticed is the TV that used to be in the floor in the waiting area is gone. Just something I thought I would add. Because, I always thought that was an unusual thing to have there. But, a bit unique .
(4)Mya T.
Standard fare. Nothing exciting to report at this location.
(3)Dallas M.
Worst service ever. 7 mins before acknowledged by waitstaff. Table was dirty and sticky. 30 mins wait for apps. 15 minute wait between receiving apps and waitstaff coming to take order. 6 mins to receive silverware to eat app. 45 mins wait time to receive one burger and one basket of fried cod. No drink refills. No condiments as requested. No napkins entire meal -had to use our baby's burp cloth. Never took finished plates from table. Oh but DID tell us to sign up for the loyalty program once check was brought. Pick up payment and bring receipt wait time - under 2 mins. Didn't catch waiters name but was very tall African American man with blueish eyes. Please retrain this guy or give him fewer tables. He was apparently overwhelmed. Won't be back.
(1)Ysabelle P.
Delicious burgers for a reasonable price. I got the A1 peppercorn burger and my husband got the bleu burger. A1 peppercorn- not too much a1 sauce as much as I'd like, but it was still really good! Bleu burger- just enough bleu cheese, my husband absolutely loved it. Complaints- Both burgers were well done when we asked for medium rare. It was not too big of a deal for us but the manager gave us 25% off for our troubles. This establishment is awesome in serving great food with great customer service! Definitely coming back to this one.
(5)Carrie T.
Other than our waitress Laurel, there was little about our stop in that could be recommended. We waited 15 mind before someone took their time to greet us. Once we were seated Laurel was quick to take our drink order. She was quick efficient and very friendly. Food came out fairly quickly but my order was incorrect which was taken care of by our server as soon as I brought it to her attention. The food was not bad but it wasn't outstanding either the cheese on my mushroom swiss burger wasn't even fully melted.. probably won't return. Sad because I usually enjoy Red Robin.
(2)Kay K.
Been to 5 Red Robins, this is probably the worst one I have managed to go to, but its not a bad place for a quick dinner with friends or a Burger. Food always come out slower than expected, even when its almost empty, I have had to wait 20+ minutes. Few times I have gotten coffee, never been asked if I want cream or sugar.
(3)Vanessa M.
Came here on a Thursday afternoon. So I know I can avoid the children and loudness from families. Ordered the over easy egg burger (forgot the name of it) it was delicious! And the fries are never ending so that's always a plus! The only downside is that they only gave us each ONE napkin. And the meal was a bit messy so I asked the manager for more napkins (when the wait or was taking too long to check up on us) and he have us ONE more napkin each. Me and my friend practically laughed out loud. And for the manager to have done that. The only disappointment was the obvious clinging as of napkins. Sorry don't mean to be whiny, but when your starving and just wanna scarf down your yummy meal but you can't because your napkins are soaked and no one is coming by to ask if you need anything, you can say it was quite annoying!
(4)Todd N.
Been here a few times and haven't had a bad time or bad food. This time we came in on a Monday night and got Hannah as our server. She was great, allowed us to have our meal but always knew when to be around. I got the new southern charm burger, it came out really good and i got a sweet thai pepper sauce to go with my fries and that sauce is amazing. Girlfriend got the whiskey river bbq burger and said it came out great as usual. The donut stack was really good as well.
(5)D H.
Each time i visit this place it gets worse. Food has always been just OK as well as the service. This time was probably that last chance I can give it a shot. We were seated quickly, the waiter introduced himself & brought us our beverages but then my boyfriend had gone to the bathroom and come back already (and waited) by the time a waiter came back to check on our menu choices. It turned out our waiter was also serving as the bartender but also not very attentive or even that busy. Our appetizer choice was chips salsa & guac. Our mistake from expecting them to be good considering its a marketed burger joint. But really it should be taken off the menu. a heaping pile of crappy chips, with a tiny size dipping cup of what HAD to be canned diced tomatoes. Really. I am not joking or exaggerating. The tiny side of guac was brownish. We asked them to take them back. And ordered wings. They were good but took forever coming out. We ordered burgers, they were good. But then not only had we finished eating, we sat about 10 minutes before I walked up to the waiter who not only was within plain sight from us and a few feet away and asked for our check. Bad food and slow service...never again
(1)Kyle S.
On May 2, 2013 a group of friends and I came here to grab a burger before a movie. Four of us became incredibly ill only hours after eating here and we were all sick for 3-4 days afterward. Two of the other members who came with us did not get ill. Apologies, I would have written something more timely, but just getting around to it now. I've eaten at other Red Robin's before and never had an issue. It appears it's just this location.
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