Tropical Cafe Smoothies
13749 N Litchfield Rd,Ste 118, Surprise, AZ, 85379
Tropical Cafe Smoothies Menu
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Visit below restaurant in Surprise for healthy meals suggestion.
Visit below restaurant in Surprise for healthy meals suggestion.
Visit below restaurant in Surprise for healthy meals suggestion.
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Address :
13749 N Litchfield Rd,Ste 118
Surprise, AZ, 85379 - Phone (623) 584-6280
- Website https://www.tropicalsmoothie.com
- Click To Get Directions
Opening Hours
- Mon :Open 24 hours
- Mon : Open 24 hours
Specialities
- Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Good For : Breakfast
Bike Parking : No
Good for Kids : Yes
Good for Groups : No
Attire : Casual
Noise Level : Average
Alcohol : No
Outdoor Seating : No
Wi-Fi : No
Has TV : No
Waiter Service : No
Caters : No
WE SERVE THE FOLLOWING STATES
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Jaqueline J.
The recipes for the smoothie drinks are great!! I love that we are able to have this healthy option here in Surprise. I have been here at least 5 times in the past week and it seems like I have waited longer and longer each time. Today I waited 35min in the drive thru. I don't think I have ever waited that long ever in a drive thru. I have tried getting out and going inside and the wait is about the same. I feel like this is obviously I big hit here in town which is great but maybe they need a bigger staff to accommodate the flow. Also customers service is important after a wait of 35min for a smoothie and the guy at the window was rude and seemed to be annoyed to see so many people. I hope the wait time improves so I can keep coming back here because I don't always have time to wait 35min in a drive thru for a smoothie.
(3)DerekandApril W.
The only downfall is the wait during lunch through the drive thru. I have always had a long wait but today was horrible. Only 2 cars in front of me and my wait was over 15 minutes after ordering. This was for a simple sandwich and smoothie nothing crazy or extreme. The service is getting slower and slower every time I go. It's really making me consider avoiding it in the future and it used to be one of my favorite places.
(3)Owen M.
I have been here 3 visits now and unfortunatly this is my last. Went to the drive through and wated 20 minutes for 3 drinks. I understand that it was busy and had no problem waiting however I got no assurance that it was going to be a little bit longer to receive the drinks. Finally someone rushed to give me the drinks and revive payment for them which wasn't a pleasent experience. I drove off and tried them and they tasted all wrong. I get that it is busy but consistancy is important.
(1)Kristina G.
Yummy, perfect for after a workout! The guy behind the counter was very helpful but the girl was talking to him like a 5 year old in front of all of us. Other than that, great place.
(4)Sazsha M.
Stopped in here today and tried a smoothie. I got the island green and it was great! Huge size for the price too. The place was very clean, friendly staff. They have food here also which I didn't try but whatever was cooking smelled great. I'll be back soon to try more.
(5)Robert Julian F.
One of the worst experience I have ever had. I had to wait 45 minutes for a smoothie. The manager, I am assuming because she was the one in yoga pants and on her cellphone, wasn't paying attention to anyone or any of the orders that were piling up. One of the workers walked out with three smoothies and never came back. The other two workers looked lost. I will never be returning to this place again.
(1)Daniel M.
Good and smoothies are pretty good, going to need to speed up service to stick around.
(3)Kitship L.
Delicious food! You wouldn't think that a smoothie joint would also have good lunch/dinner items, but Tropical Cafe does! Try their Chipotle Chicken Club - it's really tasty! I have only ever had their Triple Berry Oat smoothie - and it's delicious. Very filling, as well! I'll definitely be back!
(4)Miguel L.
This place is great and it's a 24 hour store. The cashier, Davian, was very friendly and knowledgeable about their drinks. They use fresh ingredients which makes the smoothies go a long way. The hot food that was coming out looked pretty good. I'll save that for next time. Highly recommend the summer smoothie.
(4)Marc S.
Love this place. Good food and great smoothies. Only problem is they frequently appear under-staffed for the lunch rush. Food takes 20 minutes to come out and you need to remind them about the smoothies (another 20 minutes). Makes you feel bad for the stressed out employees. Could just be unlucky timing on our part but I hope they start staffing appropriately.
(3)Jake A.
Great service and excellent decor. I found the food to be quite salty (for a healthy place), but I can't really fault this location since it's the chain's menu decisions. Overall decent. Note: no soda available. Smoothies and water only.
(4)Janne M.
The smoothies are great. Customer service not so much. From the moment you walk in the door the vibe is not the best. The workers don't even greet the customers or smile much. I walked up to the counter and stood there for about 4 mins before anyone acknowledged me...someone even went out to give someone their order who had been waiting for the drive thru then walked right back in and still nothing. He went right to the window to give someone their order then came over and took my order. I'd come back for the smoothies but workers need to get it together and work on their customer service skills badly!!
(2)Elizabeth J.
Wonderful always thank u. Fast service and customer service on point. We will be back thanks again
(5)Kate T.
This place has a lot of potential, and I truly hope the franchise owner of this location reads and responds to my review. The smoothies are flavorful, refreshing, and nutritious, but the service and staff are a major downfall. I count 5 staff members on duty, and only one is actually making smoothies (his name was Josh, and he was very friendly). I watched customers walk in and not one staff member standing at the counter even acknowledged them. Very disappointing.
(2)Edward D.
Another new business in Surprise!! Tropical Cafe offers smoothies, sandwiches, wraps, tacos, and salads. Great selection if you want options besides burgers, and pizza. Reminds me of Subway, except has a tropical influence. I had the Korean BBQ tacos, I really enjoyed this. The tacos are in a soft flour tortilla, filled with vegetables, lettuce, and your choice of steak or chicken. Wife had the chipotle chicken wrap, this comes with vegetables, lettuce, rice, and chicken. Had a couple of bites on this and it was very good. Smoothies are really good also, I had the strawberry and banana smoothie, while the wife had the pineapple, orange and banana. TIP!! Hers was a lot better!! Glad they opened this place up, it's in the same square as uptown alley, and Digiplex theater. Always nice to have something new to choose from, and I will diffidently come by more often.
(5)Jessica S.
They have a drive through! They offer huge 24oz smoothies and taste fresh and not too sweet. No corn syrup in these drinks. Wish they offered smaller sizes but they are delicious. Must go another day and try the food.
(5)Amanda K.
I went by here today for the first (and probably last) time. I was on my lunch hour and though I'd stop in to get a smoothie real quick. That's where I went wrong! It was 11:20am, after waiting about 5min to order, I noticed they seemed a little backed up and asked what the wait time would be to get my smoothie. I was told about 10-15 minutes. I didn't wait since I was on my way somewhere else but thought maybe they'd be a little less busy on my way back by and I'd just drive-thru. Wrong again... I arrived at 12:10 and there were 4 cars in line, two waiting to order (I was the 3rd) and two waiting for food. It took 7 minutes for them to take my order, and it was another 12-13 minutes after that to actually get my smoothie. That includes the 3 minutes I waited at the window to be greeted while they discussed if I had been helped and tried to figure out what I ordered before opening the window and asking me what I ordered. Then I was just given a total and then my smoothie. No "hi", no "thank you", no greeting or interaction at all. I pretty much wasted 30min of my life here today and was late getting back to work. I don't think I'll go back unless I have an hour to kill and don't want anyone to talk to me. *** Reached out to the company as well and never got a response, so bad customer service must be a common thing with them. Will never visit one again.
(1)Sierra W.
Okay so I think I have been here once before but in Mesa. I could be wrong. It's amazing. I have now been 4 times if I am right about the Mesa location. I have had 2 green drinks, Island Green and Totally Green as well as one of the indulgent smoothies called the Mocha Madness. All have been very yummy. Especially the green drinks. And from the looks, the food seems yummy. I can't wait to have a meal there and of course recommend this place. :)
(5)Bell J.
Smoothies are great! If we have to compare to Jamba, Tropical Smoothies Cafe is definitely better. Just like many others have mentioned the service has been very slow every time I've gone there (even if I'm the only car). However, the smoothies have always been perfection. 5 star smoothie and just lost one star for wait times. Had a breakfast sandwich that was definitely good as well. I'll continue to go there especially after a good workout. Can't forget, it's 24 hours and has a drive thru! Enough said.
(4)lysser l.
Should have heeded the more recent reviews. Customer service is still terrible and the food is not worth the wait. I don't know that I'll bother with another visit. A 24 hour "healthy food" place in our area sounds appealing, but as my friend said, "If I want tacos at 2 a.m., I'm going to Filibertos!" In case you were wondering, we were not there at 2 a.m., but around lunchtime. We ordered Thai chicken wraps (mine was made with the fake chicken), chips, and a kid's cheese pizza, banana, and strawberry smoothie. The smoothie was delivered to our table. Then one of the wraps. And we waited. A few minutes later, we are told that they are out of marinara, so they couldn't make the cheese pizza. We switched to cheese quesadillas for the kids and waited some more. Finally, the second wrap and the quesadillas show up. No banana, no chips. I had to go to the counter and ask for them. The staff wasn't directly rude to us, but they were definitely not in any hurry either. I don't know if they're confused or just move like turtles. Three different workers interacted with us and no one seemed to have any clear direction or role. The one who took our order disappeared. Then someone else brought us the food and informed us of the marinara shortage. Yet another person was at the counter when I had to ask for napkins and chips. How does it take 3 people 15 minutes to conjure up 2 of the SAME wraps, 2 quesadillas, and a 2-ingredient smoothie? As to the quality of the food, I'd say it was average. The fake chicken tasted freezer-burned and the wrap wasn't amazing at all. The quesadilla had a lot of good quality cheese on it and the smoothie was tasty, but nothing special. Weirdness: There is nowhere in the restaurant for customers to get napkins, straws, etc. Had to ask for them at the counter. By the way, that "fresh" pineapple is canned Dole. There were 8 huge cans of it stacked in the side kitchen.
(1)Elysia W.
I have been to a tropical smoothie cafe before and I must say that this is by far the worst place I have ever gone to. The customer service is non existent. They are rude and incompetent. I understand that this may be their first job but that does not mean you can be rude to customers. I have only been to this one about 5 times and about 4 out of the five they have messed up my order. The first time I was not as mad because they gave me more food but it was the food I didn't order. The next time they messed up my order I was with my mother as sister, my sister ordered and apple and was given a banana. The cashier even came out and asked again what she ordered and still brought out a banana. All my orders have been wrong even if they are repeated 3 times. These people have no idea what they are doing and it shows. Luckily I go to school estrella and there is a much better tropical smoothie cafe over there.
(1)Daniela H.
They have a good variety of tasty smoothies. Their sandwiches are good too and we always get coupons in the meal for some good deals. Drive thru is pretty slow and I've had my order messed up a few times. Once they get their service issues fixed this place could be really awesome.
(3)Lorelei J.
We have been here several times and the smoothies are great! The drive thru is often incredibly slow And after sitting for 45 minutes was not even compensated for my time! Another occasion I went on my lunch break and ended up being late coming back because service had taken so long! Just about every time it had taken an extended period of time! I think that educating their staff on customer service and how to process orders quickly would benefit them immensely! They have a great product, it's a shame it's not more accessible!
(3)H B.
TERRIBLE TERRIBLE SERVICE...AND I BLAME MANAGEMENT! Why would you leave three teenagers without a supervisor? They were not able to keep up with the minimal orders they had. They had to ask us several times what we ordered. There was no team work, they have assigned areas and they weren't willing to help when other staff members were behind. The one girl helped a customer first who had walked in and out within less than 10mins b/c I believe she knew her...we were there for over 45mins, what's up with that? I had to confront her just to get our orders done. This is poor customer service so obviously some extra training in that area is necessary. Also they were handling money and touching food with bare hands, they didn't wash hands or put on gloves.
(1)Shantelle B.
Food was horrible I ordered a Mongolian bowel here that had noodles and meat. I didn't get to try there smoothies.
(2)Daniel N.
i would not recommend, went in for 2 smoothies ended up waiting 35 min then got the wrong one and had to wait another 10 min, so 45 min for 2 smoothies, they were steady busy not over flowing with customers, what really upset me other than the time was people that were 2 to 3 behind me were getting there food and drinks before me. that is poor bussiness if you ask me ontop of the 45 minute wait is terrible.
(1)Annamae K.
This place is touch and go. The first and second times I came here I just got a smoothie and they were great. The third time I went through the drive thru and it took them probably ten minutes to make my smoothie and then it was terrible. Tasted very watered down. Today we came and ordered food as well as smoothies and it took a very time for our smoothies to come out, then one of them was wrong, and even longer for our food. I know this isn't a fast food place but it also isn't a sit down restaurant.
(3)Dave B.
I am always very fair and honest about my reviews. The experience I had today was horrible. The wife and I ordered 2 smoothies and it took half hour in the drive through with 2 cards a head of us. When we did get our drinks they were so thick they were almost un-drinkable. I had the blue- Lagoon and it was tasteless the fruit was horrible. I will not be returning if they don't get their customer service and quality of their products much improved.
(1)Bill H.
This review is based on at least 10-15 visits, but we now only go when we have plenty of patience and time to kill. The two stars are for the good food and smoothies and because I don't want to completely trash a local business but the service is consistently horrible. The employees have no sense whatsoever for customer service or even common courtesy of acknowledging other people. How hard is it to say "hi" and "thank you"? It is every time and it's not even the same people working. This is in addition to taking at least 15 minutes to fill an order. You are selling smoothies, smile once and a while!
(2)Ryan T.
Eh, I have mixed feelings about this place. I absolutely loved TS when I lived in FL.. But, this location is not up to par. It's always dirty. They are extremely slow with anything you order and often forget items. Not to mention pricey. Unfortunate because usually TS is delicious. I can't say Id recommend this location. Which is sad.
(1)Danielle D.
1 star because the smoothies are great but the service here SUCKS! Every time we come here which is about once a week average the service is consistent... Consistently crappy, rude and uneducated in their own menu. I have been ordering Caribbean Luau flatbread since I first started coming here which is delicious! now they changed the menu and its hit or miss if they'll make it for me. The times they refuse they claim not to have the ingredients but they do because there are other times they will make it. Because service here seems to be getting worse with all the new hires I notice on board, I don't think I'll be back... On to Jamba Juice we go!
(1)ED M.
I went in with a few of my buddies after we got done hanging out at uptown alley. when we first walked in, we were greeted with a very unpleasant smell. the phone was ringing and the two employees I saw both said, "don't answer it, I'm not." went to get our order (my first time at the place, so I have no idea what to get) and was rude rushed and received quite the attitude from the guy taking our order. after we get our order I asked the man, "can we vape in here?" (dont want to do it and have it be against policy) his response was, "that's a fucking verb now? whatever, go ahead." very displeased with my smoothie, as well as the customer service. will not be returning.
(1)Nick M.
So this has happened a couple of times and now I decide to leave a review. I am have been in the drive thru line waiting to order for over 15 minutes. They need to understand customer service is key now of days. So I finally get to order thinking since I have been waiting for so long maybe a discount or even sorry for the wait. Neither of them happened, I guess that's what happened when you have kids running your business.
(1)Cathy N.
I've been here 4 times The first time was great The next two times they were closed... They have a sign that says their open 24 hours The fourth time they charged us for a sandwich and we didn't get it. I tried calling but to no surprise no one answered. The wait time was 20+ minutes I don't know how they stay in business. Everything is so messy. Its a good place with good smoothies and food but damn get your shit together !!!
(1)Sierra S.
This location has excellent staff and the food is exceptional. I am allergic to dairy and they can accommodate that for me which is very difficult to do normally when going out to eat. They are quick and make it easy to get food during lunch time. The restaurant is very clean and quiet so it's a nice place to sit and talk or catch up with a friend. The smoothies are delicious and I get the chicken pesto flatbread without the dairy products and it is phenomenal. I definitely recommend that everyone come here and try this place especially if you have a dairy allergy and can't get anything at those other smoothie places.
(5)Sarah L.
Great smoothies and lunch food! Customer service is horrible and it takes forever. The drive thru is so slow and they do not communicate. I had three different people come ask me what my order was and if I paid for it. I waited for 20 minutes and then they said they were out of one of the ingredients and if I wanted it replaced with something else. This place could be so great but it lacks customer service so badly I can't give more than 2 stars! I hope they figure it out!
(2)R L.
So so good! Mainly because the drive-thru is 24 hours There are many options, and you can order good food without using your daily calorie limit or feeling guilty!
(4)Alex P.
This was my first time here and I enjoyed the food and smoothie. I had the tzatziki steak flatbread which tasted good. I forgot the name of the smoothie but it was tasty. I plan on going back.
(4)Liz J.
The teens working there are awful. Rude, lazy, and totally unprofessional. Will not be going back.
(2)