Einstein has been a place I wanted to try, finally had the opportunity. Ordered a bacon and egg bagel sandwich. Wasn't to bad, wished the bacon was more crispier. But other then that it was fine. Want to take the wife their and check it out more to see what they have to offer.
(3)
Brandy C.
First time visiting this location despite living here nearly two years. Customer service was excellent by the two employees that helped us. We received our coffee and food very quickly; hot and fresh. Establishment was very clean. Will make it a point to go back more often!
(5)
Paige P.
My bagel was toasted but still chewy, and they smeared it too soon so that all my cream cheese slid off. Their iced green tea is awfully sweetened, and they don't warn you of this beforehand. You should be able to sweeten your own tea, if you please.
(2)
Maggie F.
My wish has come true! Not only is there now an Einstein Bros Bagels near my home, but it's THE BEST Einstein's I've possibly ever seen :D Nope, not even kidding!! Here's what I found: -Large building -Very organized ordering line -Well designated coffee/drink self serve station -LOTS of tables (seating for 6, 4, 2 & single seating at a window bar) indoors -Covered patio outdoor seating -WiFi (& the connection is so cute, it's titled BagelNet, lol) -Doggies are welcomed in the patio seating area! -Plenty of parking -Friendly staff -DRIVE THROUGH I found not a single negative thing :) I'll have to keep coming back just to make sure ;)
(5)
Jake A.
This location just seems to always miss the mark. Easy stuff to get right, but they just lack that final quality control step. Usually a side is missing, or no utensils and napkins in the drive through, or under- toasted. Little things like that, but they leave a lasting impression (especially when you are in dire need of a fork or napkin in the car).
(3)
Fred E.
I see another person on here had the same experience as me.....the wrong coffee in the wrong pot...lol...that cracks me up.....how hard can it be to put the coffee in the right pot....today I'm sitting here waiting to get my order...we will see if they get it right....well we got our food and of course they got it wrong again...lol...this place is something else I've never seen a resturant with a track record like this....I asked to see a manager and there isn't even one here. .lol...What a waste..
(1)
Jodi J.
Horrible customer service in the drive thru two times now. You'd be embarrassed if you spoke to anyone like they do let alone it being a business.
(1)
Joey O.
Introduction- I liked the service and the food, here is why! PROS- Great staff, they literally cater to your desire of food. I say, No dairy on my Itallian Panini. They give it with no cheese, extra pesto, just the way I like it!. My grandma loves the pre-packaged salads. Last Time I was there, She ordered a club salad and a soda. I ordered a custom itallian chicken Panini, with a Strawberry lemonade. Food was great. For desert we split an apple cinnamon bagel with blueberry schmear. It was good. We will be coming back again! CONS- Make the salads have packaged toppings, what if someone was allergic to nuts or lactose intolerant, or maybe vegan? Please don't spread plain schmear on the bagel, when the person has already purchased a little tub of it, it eliminates the purpose, doesn't it? Heat up the chili some more. Overall- Great store for casual-formal breakfasts and lunches. Adapts to ALL tastes. I would, however recommend it to someone who likes EVERYTHING, though.
(5)
Dallas N.
Just got a toasted onion bagel with onion and chive schmere. It was a little burned, but tasted a lot burned. I'm sure they would have given me a new one if I would have brought it to their attention, but I didnt. Clean and nice environment, but I don't think I'll go back.
(3)
Michael P.
I like the brand, but this Einstein Bros Bagel shop was a disappointment today. First time at this location and maybe my last. The coffee is fine. Caramel Macchiato and it's just as I expected, nice job. I also ordered the Classic Egg sandwich, plain bagel with bacon and cheddar. It was handed to me on a basket, and the top of one half had already fallen off and pieces of bacon were scattered as well. The eggs were lukewarm and the bacon was refrigerator cold! The cheese was colder. They were all out of plain bagels so I changed to a honey wheat. It wasn't toasted right, it was chewy. Not a good breakfast sandwich at all. I'm giving 3 stars, but if rating just the bagel without the coffee, it would be only one star.
(3)
Michelle G.
Blueberry bagel with blueberry schemere and a strawberry lemonade! Amazing!! I stop here throughout the day several times a week and they never disappoint! Service is crazy fast in their drive thru and staff is always friendly, even at the un-godly 6am hour!!!!
(4)
Alexis S.
Just waited for 30 min for 2 bagels... Felt like we were irritating the person taking our order.. Definitely not a people person. My husband and I love Einstein's, but we might drive up to Arrowhead next time..
(3)
Shannon R.
My family and I love Einstein Bagels. We have been going to the arrowhead location forever and love it. When we found out they were opening a location in Surprise we were thrilled since we live in Surprise. Unfortunately the store employees are extremely unorganized. They are always out of everything and they never ever have gotten our order right. We hoped they would get better in time but in fact they have gotten worse. The desperately need a strong manager to run things. We will be going back to the arrowhead location.
(1)
Stephanie S.
Went in friday the 3rd and the girk taking orders believe her name is jessica or Jamie but she was rude rushed us threw the line and she got my order completely wrong.
(1)
Stacie P.
Do not try the napa chicken bagel,should be called nappy chicken. They don't give give a description of what is on the bagels. Maybe I should of asked but it's my opinion that anything named prestigiously napa chicken should at least taste ok..I thought the pairing of an overly sweet Caramel sauce,onions and brie cheese was not at all tasty and prohibited my husband and I from finishing our 16.00 lunch.
(2)
Bruce D.
Friendly staff, but they think it's okay to serve a burnt bagel. Check your order carefully or go to the other bagel shop next to the Starbucks that's just yards to the south.
(1)
Ashley J.
Wanted to try this place for the first time. Finally tried it and they have horrible customer service. The lady at the drive through window was rude and not real helpful. Nobody else was there and we had to wait at the window for over 10 mins for 3 bagels. I looked inside and everyone was just standing around talking. Plus they must have the best butter because it's 60 cents more. Never going back!!!
(1)
Jennifer W.
AMAZED that Surprise would finally catch up with the rest of the world and open up Einstein Bagels here!! It so nice and clean. I haven't seen any decline at Paradise Bakery just over the road, however not many people know these awesome guys are here. Once that happens, hold onto your bagels and lox! My only worry is that the little mom and pop bagel / deli literally 50 yards away will feel the pinch and close. (Next to Starbucks across from Bank of America) All and all. Check them out if you have never been!
(4)
Brittney M.
I was SO excited to hear that Einstein opened up by my work. Their locations are few and far between. My 1st visit I went in with a Coworker and we had 8 orders. We were excepting a long wait and were sure because of how many orders we had, there would be a few mix ups since they just opened........ We were pleasantly surprised!! The staff was VERY friendly, organized, and you could see they were all working as a team. Felt very welcomed, even though it was just the two of us coming in with 8 orders. Everything was delish too! Already looking forward to going back to enjoy a lunch on their lovely patio! Happy, happy, happy!
(5)
Will G.
Good selection and quality of bagels. Wish they had gluten-free, though.
(4)
Michelle T.
I really wanted to love this new location but I feel like every time I go in to the location or through the drive thru something is always something wrong! It's so annoying either the coffee is gross or I order a sandwich or bagel and later they tell me they don't have the ingredients for the sandwich or no bagels.
(1)
Meathead Y.
Love the fact that I can go to einsteins in surprise now. I used to go to the other bagel shop but got tired of dealing with the grump at the register. This place is brand new and has a drive up which is neat. Lots of different things on the menu to enjoy and most are pretty good. I don't do the lunch items though so I can't comment on those.
(4)
Phil G.
Bagels are great, service can be iffy, coffee is WEAK! If only there coffee was good, this place would be a 4 star plus.
(3)
Danielle F.
I like that you can order any sandwich with a bagel thin. If you haven't tried one of their sandwiches you should. For the coffee drinkers, it seems popular. Breakfast sandwiches all day!!
Edward D.
Einstein has been a place I wanted to try, finally had the opportunity. Ordered a bacon and egg bagel sandwich. Wasn't to bad, wished the bacon was more crispier. But other then that it was fine. Want to take the wife their and check it out more to see what they have to offer.
(3)Brandy C.
First time visiting this location despite living here nearly two years. Customer service was excellent by the two employees that helped us. We received our coffee and food very quickly; hot and fresh. Establishment was very clean. Will make it a point to go back more often!
(5)Paige P.
My bagel was toasted but still chewy, and they smeared it too soon so that all my cream cheese slid off. Their iced green tea is awfully sweetened, and they don't warn you of this beforehand. You should be able to sweeten your own tea, if you please.
(2)Maggie F.
My wish has come true! Not only is there now an Einstein Bros Bagels near my home, but it's THE BEST Einstein's I've possibly ever seen :D Nope, not even kidding!! Here's what I found: -Large building -Very organized ordering line -Well designated coffee/drink self serve station -LOTS of tables (seating for 6, 4, 2 & single seating at a window bar) indoors -Covered patio outdoor seating -WiFi (& the connection is so cute, it's titled BagelNet, lol) -Doggies are welcomed in the patio seating area! -Plenty of parking -Friendly staff -DRIVE THROUGH I found not a single negative thing :) I'll have to keep coming back just to make sure ;)
(5)Jake A.
This location just seems to always miss the mark. Easy stuff to get right, but they just lack that final quality control step. Usually a side is missing, or no utensils and napkins in the drive through, or under- toasted. Little things like that, but they leave a lasting impression (especially when you are in dire need of a fork or napkin in the car).
(3)Fred E.
I see another person on here had the same experience as me.....the wrong coffee in the wrong pot...lol...that cracks me up.....how hard can it be to put the coffee in the right pot....today I'm sitting here waiting to get my order...we will see if they get it right....well we got our food and of course they got it wrong again...lol...this place is something else I've never seen a resturant with a track record like this....I asked to see a manager and there isn't even one here. .lol...What a waste..
(1)Jodi J.
Horrible customer service in the drive thru two times now. You'd be embarrassed if you spoke to anyone like they do let alone it being a business.
(1)Joey O.
Introduction- I liked the service and the food, here is why! PROS- Great staff, they literally cater to your desire of food. I say, No dairy on my Itallian Panini. They give it with no cheese, extra pesto, just the way I like it!. My grandma loves the pre-packaged salads. Last Time I was there, She ordered a club salad and a soda. I ordered a custom itallian chicken Panini, with a Strawberry lemonade. Food was great. For desert we split an apple cinnamon bagel with blueberry schmear. It was good. We will be coming back again! CONS- Make the salads have packaged toppings, what if someone was allergic to nuts or lactose intolerant, or maybe vegan? Please don't spread plain schmear on the bagel, when the person has already purchased a little tub of it, it eliminates the purpose, doesn't it? Heat up the chili some more. Overall- Great store for casual-formal breakfasts and lunches. Adapts to ALL tastes. I would, however recommend it to someone who likes EVERYTHING, though.
(5)Dallas N.
Just got a toasted onion bagel with onion and chive schmere. It was a little burned, but tasted a lot burned. I'm sure they would have given me a new one if I would have brought it to their attention, but I didnt. Clean and nice environment, but I don't think I'll go back.
(3)Michael P.
I like the brand, but this Einstein Bros Bagel shop was a disappointment today. First time at this location and maybe my last. The coffee is fine. Caramel Macchiato and it's just as I expected, nice job. I also ordered the Classic Egg sandwich, plain bagel with bacon and cheddar. It was handed to me on a basket, and the top of one half had already fallen off and pieces of bacon were scattered as well. The eggs were lukewarm and the bacon was refrigerator cold! The cheese was colder. They were all out of plain bagels so I changed to a honey wheat. It wasn't toasted right, it was chewy. Not a good breakfast sandwich at all. I'm giving 3 stars, but if rating just the bagel without the coffee, it would be only one star.
(3)Michelle G.
Blueberry bagel with blueberry schemere and a strawberry lemonade! Amazing!! I stop here throughout the day several times a week and they never disappoint! Service is crazy fast in their drive thru and staff is always friendly, even at the un-godly 6am hour!!!!
(4)Alexis S.
Just waited for 30 min for 2 bagels... Felt like we were irritating the person taking our order.. Definitely not a people person. My husband and I love Einstein's, but we might drive up to Arrowhead next time..
(3)Shannon R.
My family and I love Einstein Bagels. We have been going to the arrowhead location forever and love it. When we found out they were opening a location in Surprise we were thrilled since we live in Surprise. Unfortunately the store employees are extremely unorganized. They are always out of everything and they never ever have gotten our order right. We hoped they would get better in time but in fact they have gotten worse. The desperately need a strong manager to run things. We will be going back to the arrowhead location.
(1)Stephanie S.
Went in friday the 3rd and the girk taking orders believe her name is jessica or Jamie but she was rude rushed us threw the line and she got my order completely wrong.
(1)Stacie P.
Do not try the napa chicken bagel,should be called nappy chicken. They don't give give a description of what is on the bagels. Maybe I should of asked but it's my opinion that anything named prestigiously napa chicken should at least taste ok..I thought the pairing of an overly sweet Caramel sauce,onions and brie cheese was not at all tasty and prohibited my husband and I from finishing our 16.00 lunch.
(2)Bruce D.
Friendly staff, but they think it's okay to serve a burnt bagel. Check your order carefully or go to the other bagel shop next to the Starbucks that's just yards to the south.
(1)Ashley J.
Wanted to try this place for the first time. Finally tried it and they have horrible customer service. The lady at the drive through window was rude and not real helpful. Nobody else was there and we had to wait at the window for over 10 mins for 3 bagels. I looked inside and everyone was just standing around talking. Plus they must have the best butter because it's 60 cents more. Never going back!!!
(1)Jennifer W.
AMAZED that Surprise would finally catch up with the rest of the world and open up Einstein Bagels here!! It so nice and clean. I haven't seen any decline at Paradise Bakery just over the road, however not many people know these awesome guys are here. Once that happens, hold onto your bagels and lox! My only worry is that the little mom and pop bagel / deli literally 50 yards away will feel the pinch and close. (Next to Starbucks across from Bank of America) All and all. Check them out if you have never been!
(4)Brittney M.
I was SO excited to hear that Einstein opened up by my work. Their locations are few and far between. My 1st visit I went in with a Coworker and we had 8 orders. We were excepting a long wait and were sure because of how many orders we had, there would be a few mix ups since they just opened........ We were pleasantly surprised!! The staff was VERY friendly, organized, and you could see they were all working as a team. Felt very welcomed, even though it was just the two of us coming in with 8 orders. Everything was delish too! Already looking forward to going back to enjoy a lunch on their lovely patio! Happy, happy, happy!
(5)Will G.
Good selection and quality of bagels. Wish they had gluten-free, though.
(4)Michelle T.
I really wanted to love this new location but I feel like every time I go in to the location or through the drive thru something is always something wrong! It's so annoying either the coffee is gross or I order a sandwich or bagel and later they tell me they don't have the ingredients for the sandwich or no bagels.
(1)Meathead Y.
Love the fact that I can go to einsteins in surprise now. I used to go to the other bagel shop but got tired of dealing with the grump at the register. This place is brand new and has a drive up which is neat. Lots of different things on the menu to enjoy and most are pretty good. I don't do the lunch items though so I can't comment on those.
(4)Phil G.
Bagels are great, service can be iffy, coffee is WEAK! If only there coffee was good, this place would be a 4 star plus.
(3)Danielle F.
I like that you can order any sandwich with a bagel thin. If you haven't tried one of their sandwiches you should. For the coffee drinkers, it seems popular. Breakfast sandwiches all day!!
(4)