My girlfriend and I usually come to this location every Sunday after work, and we usually get off from 9-10 and they close at 10 (in which we always feel bad for going in right before close), but they're always so welcoming and happy to serve us! There's also one hostess by the name of Kayla and she's the sweetest hostess she's so helpful! The service is always great and the food is AMAZING! It's always super tasty and super tender and probably some of the best steaks we've had. Great job guys!!!
(5)
Bart G.
This was my first time at any LongHorn Steakhouse. The place looked packed, but we were quickly seated and only took a couple of minutes for our waiter to greet us. He was very funny, helpful, and knew the menu very well. When our food arrived it was exactly as we ordered it and the steak was delicious! Our service was excellent as was the food
(4)
Tammy P.
Been her twice and both times the service has been horrible. Our meal cost $200 for party of four. I expect the server to come back to the table once or twice to check on us or at least ask if we wanted a refill. All the food was cold no not even warm cold. We got there at 6:00pm dinner ended at 8:20 but only because the four of us started doing the waive so the waiter would come back to the table. Work on your customer service skills!!
(3)
Edward D.
Tried it for a second time. Came here for the salads. Red Robins ruined there salads thinking they are gourmet??? Well, rating stays the same. Salad is really over priced but very good. Especially the cornbread croutons. Tell you the truth, two people can really share one salad. Our service really took a hit. So, we will probably come again to share a salad. But after a year, they really haven't improved that much.
(3)
Tim S.
4.5 stars! My brother in law and his friend helped me unload my U Haul truck.....had to take care of them somehow and we decided to come here for dinner. I was pretty impressed! We were seated in a comfortable booth, placed our order for drinks and then were served some of their honey wheat bread (really good) and with butter. I decided to go with the "Outlaw Ribeye" for my meal. This came with salad and a side. I chose their chopped salad and fries for my side. My brother in laws friend got the same thing and my brother in law went with an 11 ounce sirloin. My brother in law also decided to get a "Wild West Shrimp" appetizer for us to share. Here is how everything tasted................ Wild West Shrimp- This was great! It was popcorn shrimp with chopped up peppers served with a dipping sauce. The shrimp were fried perfectly, the peppers added a little kick and the ranch dipping sauce was great too! The serving size was pretty large too. It fed all 3 of us and was a great choice by my brother in law. Wedge Salad- Pretty decent sized salad. Lettuce, tomatoes, onions, blue cheese, bacon. It was tasty! Outlaw Ribeye- This thing was a nice sized steak. 18 ounces, I believe. It was cooked perfect the way I ordered it (medium). Juicy, fatty (in a good way), and seasoned well. It was a great steak! French Fries- These were the only things I was not totally impressed with. Standard fries with seasoned salt. They were just ok. Total after tip and everything was $130.00. Not bad for 3 full sized meals, an appetizer and a few Jack and Cokes. Service was awesome and overall it was a great meal. I will definitely take my wife here once she moves out. This dinner was excellent!
(4)
Victor M.
Wednesday. 11:25 am. We were seated immediately as we were one of the first to arrive. Their greeter was very pleasant. Our server, Tara, was very friendly and knowledgeable. We were served their honey wheat loaf which was warm from the oven and very tasty. The Caesar's Salad was a bit soggy and lacked the desired crunchiness. We ordered the shrimp lobster chowder which was so delicious and creamy and having a little spicy was to it. We then dug into the Medium 14 oz New York Strip Steak which was heavily seasoned and grilled perfectly. We dared not diminish the steak's flavor by using steak sauce and such. Overall, a pleasant dining experience. Thanks Tara.
(4)
Scott P.
I have eaten here 3 times in the 2 months I have lived in Surprise. Great food, great staff and great atmosphere. So far its my favorite eatery in town. I have had both Ribeye and the Strip. All good choices.
(5)
Joyce H.
Nothing special about this place. Wait staff was nice, no problems there. But the food was subpar. I ordered my steak medium, came out well done. They messed up my husbands and brothers meal as well. Also the food quality just wasn't there. Id pass on this one
We LOVE this place and tonight was no exception! Our steaks were cooked perfectly, knife slipped through them like butter!! We always get the house salad with Ranch, the ranch dressing has a little zing to it and it's delicious!
(5)
Lisa P.
It's been a while since we were here as it has always been hit or miss. Tonight was definitely a hit. We tried the 2 new sauces on the Outlaw Ribeye and the NY strip. The sauces were excellent and the steaks cooked perfectly. Our server, though quite young, was on it. Beverages refilled before asking, and at just the right time. Present when needed, scarce when not. Best we've had in a while.
(4)
Peggy D.
I had a pretty good experience at this place. Food was great but service was just ok. I had to ask 3x's for ranch dressing for my son whose food got cold by the time he finally got the ranch and was antsy waiting so long. Desserts were delicious too! All in all, it was a pleasant experience.
(4)
Scott T.
Went there last night for my birthday with family. We went sort of early and the place was busy. Wait times were fine and got seated in time we were told so no issues there. Our waiter got our drink order pretty quickly but seemed a little distracted or uncaring. Not really sure what it was. When the bread came he brought it but no plates. Took a long time to get plates while the bread say and got cold basically. Turned out this was a sign of things to come, he was very unorganized and slow to respond to anything. When we got our salads 3 of us ordered the garden salad all with dressing on the side. They forgot one dressing all together and it literally took like 3 minutes or more for a manager to bring it out. In addition, one had like 20 croutons, other had 2 and mine literally had none. Zero consistency from the kitchen. My daughters Caesar salad had the butt from a head a lettuce. Really? Isn't that the first thing you throw out when chopping lettuce? Every time a server brought something they seemed to set it in the middle of the table, never at the person it was for. They all seemed rather unfriendly (not sure how else to word that but they certainly didn't make you feel welcome) except one young girl with a pink bow in her hair (I didn't catch her name but she was a food runner I believe and was the only very friendly staff member). Overall the food itself was very good. Everyone enjoyed their meals and steaks for sure. No complaints there. I think the "loaded" bake potato is no where near loaded but that is my opinion of what a "loaded" baked potato should be. The sour cream, bacon and cheese were all very low levels IMO. But the potato was very good still. When our waiter brought to go boxes we ended up with 5 of them and he was nice enough to bring out to go cups with more sour cream, bacon, and cheese for the loaded potato I took home. However, with 5 to go boxes and 3 little to go cups he never brought a to go bag. We finally had to ask someone else for one. Again, he seemed distracted or unconcerned with us for the majority of the meal. I am not sure he even came back at any point to ask how things were and if we needed anything. It was my birthday and he did bring out a scoop of ice cream with some whipped cream and chocolate. Nothing wrong there, basic but that is ok. Like I said the food is pretty. Good but the service needs a lot of work. I don't care how busy you are, I still expect excellent service. From everyone.
(2)
Joe F.
I am a food and drink snob. I took my niece and nephew there in Phoenix. It appears they have renovated these restaurants and are much more palatable than 6 years ago. Food was a 7 out of 10. I did not dislike our dinner.
(3)
David L.
Wednesday night at 7:00pm and there is a 25 minute wait for a table? I count 18 open tables... I am not sure if it is because they don't have enough servers or they're trying to alienate the locals. Note to management: not good business
(1)
Rosa R.
My hubby and I went out to dinner and we were in the mood for steak! We decided to pick LongHorn. After a 45 minute wait we were anticipating great food and service but we were disappointed. The service was not great - with waiter forgetting the honey bread they serve, ended up getting it at the end of our meal. He was not prompt on refills and he got one of our orders wrong. The food was okay, nothing great or wow about it and that includes the steaks. I think the best tasting thing of the night was the appetizer, which was their Sampler dish. Next time we will definitely make a better choice when choosing a steakhouse that will be worth the price!
(2)
Mary A.
We had a great time! The lemonade was wonderful, and had a puree in it. It was a real treat. All four of us had steak, it was good, but mine was a little spicy. It was nice to have a choice of what side I wanted. The salad was fresh. The service was great, the food was great. The facility was clean and nice. It was everything we wanted for a great lunch. Prices were reasonable too. I look forward to returning.
(5)
Michelle M.
I'm a bit sad to write this review because I've always loved Longhorn. The 2 stars exist only because our server was a total sweetheart. She did everything she could to make our dining experience a great one, but the food made it impossible. Prior to ordering dinner, my husband and I ordered the appetizer sampler. Not impressed! The shrimp was drenched in grease, the mushrooms were ok and the wraps were not worth putting on the plate. For dinner I ordered the Outlaw Ribeye with a baked potato and a salad. It took about and hour to get our meals. My potato was hot, but my steak was undercooked and cold. My husband ordered a chicken sandwich with avocado, which was equally unimpressive. I have always loved a good steak, so I sincerely hope this Longhorn gets their act together. Outback is just up the road....
(2)
Donna W.
We have a meal at the Longhorn in Surprise about once a month and it has always been great. Customer service as well as the food are always stellar and we love their Raspberry Iced Tea. We will continue to patronize this establishment. Best steaks and love the loaded baked sweet potato with cinnamon. Very yummy!
(5)
Santos H.
My wife and I went here because we both were craving steak. We started off with the Wild West Shrimp appetizer, wow let me tell you a must have if you go here. The shrimp is spicy and even better when dipped in ranch. We both ordered the 6oz Filet Mignon and we both were very pleased with it, very tender and cooked the way we asked (medium rare). Also had the house salad and corn on the cob, the salad was good I was not a fan of the corn had zero flavor. We sat in the bar area great service. With all that said I would recommend this restaurant. $80
(4)
C S.
filet was over cooked and wasn't worth the $$$$ price. No Thanks... The second time that I was talked into going back..... was a big mistake.
(2)
Myles L.
Went there last night for my mom's birthday. They said they had a surprise later and brought out a birthday sundae! The problem was when I got the bill, they charged me for it! We went there last year for her birthday also and the service was great, but this time it was pretty bad. We shared a meal and had to ask for an extra bowl for the salad...then for an extra knife....then for an extra plate! Maybe the server was new...could use some more training.
(2)
Carly G.
Came in the other night for my dad's birthday with my family and it was one of the best restaurant experiences I've ever had. Steve was our server and he was very friendly and personable, we all really enjoyed his company & he definitely earned his tip. He was very knowledgeable about the items on the menu. My dad had mentioned that he had been in previously and had a very flavorful steak and he wasn't sure of which one it was. Steve recommend the New York Strip and it happened to be exactly what my dad was looking for. I ordered the Grilled Talipia with Mango Salsa. YUM! The atmosphere at the Surprise location is incredibly welcoming and I will definitely be back!
(5)
Yousha B.
Slow service. Requests for water , bread, bread plates , butter, steak sauce were ignored. Food was meh We'll stick to Texas Roadhouse . Sorry Longhorn, we tried to like you. $150 for 4 ppl for dinner was a bit much for the crap service we got. Giving us 25% off and 2 $25 gift cards didnt make it ok since we don't plan on coming back....ever
(1)
Amy A.
Delicious food, and GREAT service. Definitely recommend this restaurant. The Mac and cheese is the best we ever had. Would definitely go there again when we are back on Arizona,
(5)
Cassidy J.
I was very pleased with our dinner here! We got the 30$ deal that included an appetizer, 2 salads, and then 2 entrees. The shrimp appetizer we got was HUGE.. Practically a meal. Oh and the bread they give is super delicious. Anyways I had the mushroom steak and it was delicious. And I enjoyed the sweet potato as well! It was a TON of food for the price and it was all good. Super impressed. Plus our waiter was top notch. Overall a great experience here
(4)
Kathleen A.
Wow. I am very impressed over this Restaurant. First of all when I watched the server take paper towels and a disinfectant spray to clean the tables, I remembered all other restaurants using the same dirty rag on every table. Then the extra friendly service from the hostess to the server Tara M. She was the best. Then the food came. Yummy all the way. We had the Blue Cheese Wedge salad and shared a prime time burger. The best burger we ever had. Thank you for a great experience. I recommend this Restaurant 100%..!!
(5)
Francesca B.
My bf and I were a little skeptical based on the 3 starts but decided to try it out anyways. The decor is awesome and definitely western. It is very clean including the bathrooms. When we first sat down we received our drinks fast but after that the service definitely slacked. My boyfriend finally said something to one of the managers and after that it was smooth sailing. Jennifer who is the kitchen manager took over for whoever was supposed to be out server. She was outstanding and even gave us a complimentary starter because of our issue. The Texas tanion (sp?) was outstanding. My boyfriend ordered the outlaw rib eye which he said was the best tasting steak he has had in ten years. I ordered the primetime burger which was one of the best burgers I have ever had, it was so juicy. We will definitely be back again. Started off shaky but ended amazing.
(4)
D H.
This is the second time that I have stopped in for a steak dinner. The food was very good both times . I like having a good steak house in the area. We had a younger waiter this time and the service was not there. I noticed for a busy Friday night alot of younger people working, next time I will ask for a seasoned server.
(3)
Robert H.
Great service! First timer, I got a steak and it was one of the best steaks I have ever had! Our Server was very helpful in suggesting things and very attentive. When I come back to Arizona, I will be coming back here for sure!
(5)
Travis L.
The first time I came to this restaurant We waited an hour for an appetizer to come out, what's really embarrassing is that no manager came over to offer an apology or explanation we had to ask twice to speak with somebody. The manager explained that several of the kitchen staff had quit in the middle of a shift and there's basically nobody back there to do anything. gave this place another shot yesterday, grabbed a seat at the bar, no good beer however The steak was awesome, but The desserts were freezer burnt. I would be extremely embarrassed to be the manager of this establishment.
(2)
Chris C.
First you must ask for Christine, Woody or Michael for the best service in my opinion. The calamari doesn't disappoint with sauce on the side if the heat is too much for you. In my opinion best chop steak on the West Side and just love the Shrimp chowder.
(4)
Mark E.
We get here a few times a month and really like it. Solid menu, quality food and every time we have great servers. For lunch - recommend the Grilled chicken, Strawberry salad or the 7 pepper sirloin salad - , burgers or the grilled chicken avocado sandwich. . Dinner the steaks are good as well as the Salmon or Tilapia with mango salsa. The bar is nice - bartenders are always cool and sometimes let me have the DTV remote... Bonus!
(4)
Manuel B.
Terrible service sat at the bar for over 15 minutes no one Greeted me or Helped me so I walked out.
(1)
Zane H.
I went here for the first time with my wife yesterday having expectations that this was going to be similar to a Black Angus or Outback. We got there at about 7:30PM, which seemed like the tail end of their dinner rush. I could see several open tables, but was told that it was going to be a 25 minute wait. Normally I would have walked away then but my wife really wanted a steak and options in Surprise are limited. Despite the open tables we waited about 20 minutes to be seated. After sitting down, we waited around for another 15 minutes to get our drink orders in and another 10 minutes after that to actually get our drinks and bread. Service was very slow. Our server was friendly and helpful, but it was obvious that she was overwhelmed with the number of tables assigned to her, which is probably a management issue. While waiting for our food I checked the restaurant out and it was very clean (I would hope that it would be because the building is less than a year old). The only place that seemed to need some attention was the restroom. It looked like it had been hit by a dinner rush crowd and was is need of a cleaning. When our food arrived it looked very appetizing. My wife order the filet mignon and I had the parmesan crusted chicken breast. We both ordered the baked potato as a side with a side salad to start. I thought that all the food was great and worth the wait. The filet mignon was very tender and prepared perfectly. The chicken was good but I wish I had ordered the steak after tasting my wife's. The salad was fresh and the baked potato was good. In all the food was very good. This places food is great, but the service isn't. If I'm going to shell out $90 for two dinners, one appetizer, and four adult beverages I would hope for much better service. This could be a five star spot if not for the service.
(4)
Jerry G.
Good food and nice service and atmosfear and the tables are not on top of one another prices are very fair
(4)
Kim S.
It's a very nice restaurant for steak etc. Their service was great and the food was ok but I prefer Texas Roadhouse
(3)
Daniel M.
My wife and I went to Longhorn recently on a date night. I loved the bread that they start out with as an appetizer. We both got a New York steak wich were cooked perfectly. The meal came with a side I had a baked potato. The meal also came with a salad we both got the Caesar salad which were good but nothing special. The wait staff was very friendly..fast.. and attentive. I must say though the favorite part of my meal was the watermelon margarita wow that is an amazing drink. We really enjoyed our meal. It was a very good overall dining experience.
(4)
Jaime S.
Terrible customer service! Ordered online and arrived at the bar at my designated pick up time. Paid and was told it would be a couple minutes. 30 minutes later my food arrived and not once while i was waiting did anyone acknowledge my existence, offer me a drink-nothing. I will not be back!
(2)
CINDY W.
After a few tries and fails, Longhorn has finally gotten it together. Our food always come out hot and fresh and on time and no more over done steaks. The staff is friendly and accomodating. The bartender Danny always goes out of his way to make us welcome and make sure our food is correct.
(5)
Kathrin S.
I just love Longhorn :) but one day i would like to be able to have a dessert and not being stuffed already :)
(5)
Mamma W.
Over cooked and over seasoned steak. Waitstaff seemed preoccupied and refilling our wine and tea seemed like an inconvenience. This is the second time we've had this experience here. Would NOT recommend.
(2)
John G.
one of the best lunchtime experiences in a very long time! The low-cal ( 500 or less calories) options are a real treat for those of us trying to watch our weight. They al consist of a protein and a side ( sirloin,filet,rainbow trout, etc) and they are prepared perfectly. Our server, Leilani, was one of the most skilled, friendly and organised servers I have ever encountered. I heartily recommend this place!!
(5)
Mursal L.
We've are here two times now and both times it was great. We love the bread.. So yummy!! First time we ordered porterhouse for two.. It was delicious.. They make the steak sauce by the table side which was cool even though we can care less for the sauce. Lol! The next time we ordered a ribeye and prime rib.. Both were also good.. Only reason for 3 stars is that the second time they didn't have mashed potatoes!!! Sucked, because I only like my steak with mashed potatoes!!! I was very disappointed since their mashed potatoes were really good the first time I had it!
(3)
David K.
A decidedly mixed experience. The restaurant is comfortable and our server was pleasant enough. But the kitchen seemed disorganized and unable to provide the food as ordered. My salad was not served with dressing on the side as I requested and was repeated back to me by the server. Then, the side dishes were served on the incorrect entree plates (my sides were on someone else's plate, hers were on mine). Another person in my party remarked to the server that the steaks in the menu pictures looked very heavily seasoned. She explained that she is sensitive to black pepper, so she asked the server if she could have hers seasoned with salt only. The server said, "of course." But when the entrees arrived, her steak had clearly been heavily seasoned, just like everyone else's. Our server offered to have another steak prepared, and we appreciated this, but this would have forced one person in our party to eat after everyone else, and we had plans for after dinner, so she declined. Now for the strange part. I deducted a star because the manager came over to explain that they cannot change the spices on the steaks because the GRILL is seasoned. So which is it? Should the server have advised that they are unable to season a steak with just salt? The food that was prepared as requested was quite good. But dinner was confusing and more stressful than it needed to be. This is not fine dining by a long shot. It's too bad. Because this part of town could use a decent steakhouse.
(2)
Argentum S.
"Holy horse-meat Batman, do you see the throng of people waiting to get in there?" "Yes Robin. There must be a spell over the citizens of Surprise. This could be the work of the Joker. Why else would Surprisians(?) flock for steaks that must be rolled in gobs of salt and spices, to mask their tough texture and gamey taste. Why else would people insist on patronizing an establishment with personnel, so aloof and poorly trained, that you can't even get your beer refilled." "Maybe that's a good thing Batman. It will mean shorter lines at more worthy establishments." "Sure as shit, Robin."
(2)
Dawn B.
Went on Friday and as many know restaurants on bell rd on Fridays are busy. There was an hour wait, so we had a glass of wine while we waited. When we got our table service was pretty fast. We placed our order, I order the stuffed cheese and bacon filet. My husband got the prime rib. Your order comes with one side and a salad. I ordered Mac and cheese which cost extra, my husband got loaded baked potato. I had regular salad and my husband had Cesar salad. My salad was good, the Cesar salad was good but not enough dressing. I order my filet medium and it came out medium well. Not good considering we had waited about 30 minutes after our salads came out to get our steaks. I told the server about my steak and he told me he would get another one out to me. So my husband at his meal and about 1#. Minutes I finally received my medium steak it was good, but I would not order it again. Cheese was hard and not enough. My husband was already done with his food, so he had to wait for me to eat. Also his loaded bake potato was not loaded and was really dry, we did order more of the loaded to add. Overall, I will not be back! I spent about 2 1/2 hours there and was not impressed. If the food was really good, I would not have minded the slow service. It was just OK. Texas Roadhouse is much better!
(3)
Jason R.
We usually go there about 2-3 times per month. We usually look/ask for a table where "Woody" or "Steve" (Servers) are at. Very friendly and always checking out to see if you need anything. I would stay away from the Ribeye's. They tend to be a little fatty. Other then that, excellent food.
(4)
Jimmy A.
Definitely on my list of places to return to. The service was excellent the food was delicious. I can see why a waiting time was necessary, Because so many people were there to enjoy family time and great food. I highly recommend the Calamari as an appetizer it's sweet and spicy! The night ended on a sweet note with mountain mountain top of cheesecake and volcano brownie.....
(5)
Jennifer S.
Husbands B Day.... Good food ordered from the lunch menu reasonable. I've ordered the blackberry ice tea from other locations and it includes a few berries. When I mentioned it the lady said its just syrup.... The picture even shows a berry in it. I think she was new or something but I feel she should have found be a berry maybe try a didfernt location.
(2)
Robert S.
We were seated at a dirty table and it took at least five minutes for someone to come get our drink order. We ordered everything at once. Food was good although the salad looked like a monkey threw it together. My prime rib was excellent. The service could have been a little better but we will come back, at least until there is a real steak house in Surprise.
(3)
Franki W.
Went here last night for the first time and the last time. We were able to get a seat in the bar quickly which was good, but maybe a mistake. Our service was terrible. It took 10 minutes to even see the server initially for a greeting, drink order and menu, and 10 more minutes for our drinks to arrive. It's 110 degrees in AZ right now...a timely cold drink is appreciated when you've been out. This was only the beginning of the poor experience. He did not ask if we wanted appetizers, or had questions on the menu. He was more than willing to "give us more time" as it was apparent he was otherwise occupied. My salad arrived delivered by a food runner. It was dry and needed more dressing. I never saw the waiter again until more than midway through our meal which was also delivered by a runner. The server handed a bottle of ketchup over the table and was off. No question as to how the meal was or whether we needed anything. The food was not good either. The steak was more than a third waste due to the fat left on it. The loaded baked potato was dry and far from "loaded." My daughter's steak was tough and her fries were soaked in meat juice. The bread was good though. The manager came by and asked how everything was. I told her. She explained that the meat would be at least 25% fat because of the choice. Sorry, not acceptable. I order this all the time at other venues and make it myself at home. Trim it and make it acceptable to serve. She did offer to give me a different lesser cut of steak, but by then I had already eaten bread and salad and tried to eat part of that fatty steak and was no longer hungry. The manager comped $2 off the bill!! Really??? What a joke! It took at least another 10 minutes for the waiter to come bring our check when we were done and another 10 minutes for him to return with my card. He did not ask if we wanted dessert or leave a dessert menu, say thanks for coming in, have a good day, nothing. Poor service, poor food, poor attempts at making things right..big disappointment.
(1)
Laurie P.
This restaurant only has a 3-star rating. That's because of poor service and an overall lack of a good management skills. We experienced 90 min. of slow service and lack of attention (clearing dirty plates, slow delivery & refilling of drinks). The tipping point for our party of 4: 1 individual received their meal while the other 3 waited 5-7 min longer for theirs to arrive. Very awkward. When the filet steak finally arrived, it was COLD. Person (not our waitress) who delivered meals did not clear away empty salad bowls and did not linger. No immediate follow up by our waitress. Consequently, the cold steak was eaten. Finally when waitress came back, we expressed dissatisfaction with cold steak. Manager came later. Expressed same opinion again. No apology or acknowledgement received from the manager except to provide another steak. Really? We were already 90 min in the chair. Instead, her attitude was defensive. This is too bad. An apology with an explanation can go a long way with a customer. "Sorry, we're short staffed tonight" or whatever. Instead the check was delivered to us without explanation. Found steak removed from total bill. Which we were glad of, but the manner in which this was done was completely unprofessional and did nothing to encourage these diners to return to this restaurant.
(2)
John C.
The prices were very reasonable, and the steaks were cooked just as advertised. All the orders were correct, unlike some of the other reviewers' experiences. Our server were very attentive.
(4)
Ron R.
I must admit that I was concerned after reading some of the reviews about service. Well, we had excellent service and very good food. My wife and I shared the dinner for two. She had the salmon and I had the steak. Both where prepared just as we ordered. Our other members had steaks and where very happy with their selection. Would definitely recommend going there. Enjoy!
(4)
John U.
After making this post the GM of the LongHorn Steakhouse restaurant as well as a district manger from Darden both contacted me,they both said they were aware of and were working on the problem,as I spoke to them I could tell they were both sincerely upset about my problems at this location..At this point I believe their is a true concern to improve the service and that the location is going through growing pains (only 5ish months old)...I believe they deserve another chance and will give the location a try in several weeks. The General Manager Claudia struck me as a straight shooter (said today was the first time she was made aware of my issue) that is truly committed to making her restaurant a first class,service first establishment,and for that she and the restaurant deserve a second chance... **************************************************Â************************************** First Review:::::::::: The wait staff was condescending and just plain RUDE,on a party of 9 we had 2 waitresses and not one order came correct ,4:30 on Sunday only 3 or 4 tables in the whole house filled and they couldn't get right,what happens when they get rushed. The worst part of the service was they made us feel like the problems with the food was our fault and when they replaced the items (which in a couple of cases were still wrong) they almost threw them at you with no apology.. BY FAR THE WORST RESTAURANT I HAVE BEEN IN IN MY LIFE!!! Also talked to the Manager on duty the next day (cooled off about service by then) to let them know what happened.He was very nice and said he would have the General Manager contact me about the problems I've not heard a word,(almost 2 weeks now) . With service like this at the prices they charge I would expect this location to be an empty building soon. Restaurants like this one give the Darden Brand a very bad reputation and the Corporate headquarters need to get these rouges under control to save their Brand
(3)
David M.
Great steak! Poor service. People go where they're invited... They come back where they're appreciated. Not sure if I'll be back.
(2)
Mike P.
Went there last night for the first time. Foods was amazing and, Steve, our waiter was very good! Not only good, but very fun, too! There were 4 of us, two had the ribeye steak, one had the chicken, and one had the Mahi Mahi..... everyone thoroughly enjoyed their meals! Will definitely be making a return trip to this place!!
(5)
Jet F.
A very tasty and tender 8 oz sirloin lightly seasoned and off the hook in house mac and cheese! Go early here as the retirement community consumes much of the seating. Crazy cheap too. Service is great as are the drink prices
(4)
Rickie G.
Amazing food, and a great atmosphere. The waiters were delightful, and prompt.
(5)
Jim H.
The other day, my family (6 people) and I came into Longhorn for dinner. Our server was Michael and he did an outstanding job. Our drinks were always filled, he gave us a few loaves of bread at a time which was excellent! We all got steak or fish and each bite was absolutely delicious. There wasn't a bite left on our plates. The service was great, food was even better and we will continue to come back for many years. AMAZING steak. I get mine well done and the cook managed to get my meat tender and fully cooked which is hard to do. Definitely recommend!!
(5)
Connie L.
Avoid it. Horrible, horrible service. I do not think this location knows how to schedule its servers properly, lunch doesn't always start after 12, some of us need to each earlier. When 4 or 5 servers are coming in at noon ( i watched them walking in) , there is a problem, especially when there are customers waiting and empty, clean tables inside. My party of 4 arrived a 11:45, there was no line at all and the restaurant was half empty, we had to wait 15 minutes to be seated, after another 10 minutes of waiting at the table (it was now 12:10) we asked someone waiting on a table near us to take our drink order and for some bread. The server told us the bread "came in frozen this morning and would be ready in 10 minutes or so". Serioiusly, there were probably only 8 other tables seated, how is this not ready at lunch time? Also, I saw another table near us that was being ignored get up and leave...smart! Once our drinks came, we finally got the manager over and asked for him to get someone to take our order, he then grabbed a different server to take our order. Once the meal arrived, we did get a good server who was actually nice and refilled our drinks. Summary- Three servers, 1 attitudes, 1 hour and 20 minutes for lunch that consisted of half sandwiches and salads. Food was good, but not worth the trouble and frustration at all. There are plenty of other places right in the area to go. I had hoped for better.
(2)
Jessica P.
Let me start with I have been here twice (and I really didn't want to write this negative review). I was very excited when I saw Longhorn was coming to the area. I have been severely disappointed each time. The service is by far the worst and at one point we had to ask for our salads. The first time we went, the kitchen messed up our order (at least that's what the manager told us after we waited nearly 40 minutes and then after that it took another 20 minutes to get our food). Tonight my steak was so over cooked. We waited so long, she offered another but I just said no. They wound up comping my meal. I must have noticed at least 4 others in the same boat. I like LongHorn. I hope they get it figured out.
(1)
Diana G.
Come every year to Surprise for spring training. Food at all restaurants in town overall very mediocre. This place had nice ambiance, food was better than average, service was above average so this is a return spot for us.
(4)
Sara A.
Horrible horrible service! For the third time in a row the service was so awful we have decided not to go back to this restaurant. Not only did we have to get our own silverware after 15 minutes of staring at our bread, it took them 25 minutes to get us our sandwiches and over 30 for the soup. The food was pretty tasty but our server was dingy, unapologetic and fake. Never again.
(1)
Kim C.
Went on July 25 for my birthday. Had planned to go to Cheesecake Factory but was hungry for a good steak and we decided to try it. Friday night, of course we expected it to be busy. Wait time was about fifteen minutes and not too bad. But from the moment we stepped inside, felt this was a somewhat disorganized, chaotic atmosphere. Almost every employee we encountered seemed lost and inexperienced. They had to sweep and wipe down the table while we kind of stood there hovering over our neighboring diners. I think I could have accepted that if the food had been good. It wasn't. We ordered a coke and strawberry lemonade. The lemonade was very good. We were asked if we wanted bread and said yes. Received a basket of two slices of cold hard bread and butter. Since we hadn't been there before, didn't know what to expect, maybe they were cutting down on break intake for the health conscience. We ate it, or should I say, tried to chew on it. Later we got another basket of break when I asked for one and this time it was a full small loaf, nice and hot and soft. So I guess we got someone's leftovers before. We ordered a sampler appetizer which had cheese topped stuffed mushrooms, spicy chicken wraps and tiny shrimp which were supposed to be spicy. The mushrooms were the best of the three. Shrimps were okay...but unless you ate a mouthful of peppers with it, not really what I had in mind. The chicken wraps tasted like frozen chicken wraps you can buy in the grocery store. My husband and I both ordered the same entree, ribeye steak and loaded baked potato and salad. The salad was just okay. Iceberg lettuce, a couple of cucumber slices, one small cherry tomato, and red onion with croutons. The steaks came and we had order medium well. A hunk of fat the size of a half dollar took up the center while oozing blood seeped out. This was not medium well, more like medium or medium rare. The potato had butter sour cream and bit of bacon. loaded? No cheese? no chives? Husband's steak and potato was the same. I had had a wonderful day and did not want to end it with complaining about dinner, so we ate what we could. There was more fat and gristle than meat. I left pieces on the plate and was actually asked if I wanted a box for it! Should have said yes, maybe my dogs would have liked it. Did not get dessert. My husbands grills wonderful steaks at home for a fraction of the cost we paid. Maybe we should open up a steakhouse! Won't be returning.
(2)
April B.
Went in for a business luncheon... We were quickly seated and given menus. The waitress came by very shortly and took drink orders and asked if we were ready to order or she could come back. She was very through and went thru all the explaining on how they season the steaks, and explained how to order so that we would be happy with the end result! She also inquired if we were on a "lunch hour" Loaves of bread were sent out quickly and they smelled heavenly! (I am gluten free, so was not able to enjoy,, but the 4 people I was with inhaled 4 loaves in front of me with out a complaint!) Lunch was quickly served and everyone enjoyed the food ordered. I had the under 500 cal - Flat iron steak, green beans & salad (waitress reminded me of the croutons which were left off :o) I thought it was a great lunch and I am happy to see another nice option in Surprise! The desserts looked incredible!
(4)
Pat S.
Have never had bad food there. If it's busy service can be a little bit slow but isn't that to be expected anywhere? Their medium rare is more on the rare side but that is explained on the menu. Bread is good. I am so glad to see them in Surprise. And they do have call ahead seating.
(5)
David J.
Started off bad - we waited 45+ minutes (after we were told that it would be a 25 minute wait). So 6:50 showtime turned into getting seated after 7:30 pm. After the waitress made it to us, we ordered our drinks, appetizer and meal all at once (since we had so much time to peruse the menu while waiting to be seated.) The drinks were promptly delivered - as was the appetizer which was a group of tasty, spicy chicken quesadilla "burritos". From there it went downhill: 1. My wife ordered coffee. Besides not even offering cream or a spoon to stir the aforementioned non-existent cream and/or sugar, the waitress neglected to even attempt to offer a refill for the entire meal (it was almost empty from about half-way through the meal on.) My own beverage was refilled satisfactorily. 2. After the appetizer plate was taken away, we waited an abnormally long time waiting for our salads (15-20 minutes). They did come; after the main entrees were brought and I asked why we hadn't gotten our salads. Our waitress made some excuse that basically blamed it on "them" not bringing out our salads. I assume the "them" was the same individual who brought out our appetizer. Sorry, but I think that the waiter/waitress should be responsible to check on her guests and make sure that they receive what they ordered. 3. The manager was an empty "suit". He walked around the restaurant, passing by us a few times without even bothering to make eye contact. I did see him chatting it up with some other patrons at the bar but not once did he make an attempt to ask how our meal was. So, we ate our salads and packed our steaks to go - we simply weren't hungry anymore since the appetizer, bread had filled us up, especially after we ate the salads. We left no tip. This is the first time that either my wife or I have failed to leave a tip-EVER after dining-in. I stand by my 2-star review since the food tasted good - at least the cooks seemed to be on the ball. This is the second and last time we've eaten at this restaurant.
(2)
Alice F.
Four of us celebrated a birthday today at the LongHorn. All four orders arrived timely, were hot and really tasty. The booths had ample room for four to sit. The waitress served us with a smile. I highly recommend this restaurant.
(5)
Joe D.
Went here for dinner saturday night with a party of five. We called ahead an got on the wait list (they don't do reservations, but you can call ahead and be put on the wait list up to 30 mins before you arrive) we were seated within 10mins of arriving. We were promptly greeted by the server. Drinks and appetizers also came out quickly. Dinner followed as expected. Service was great, food was also good, everyone was completely satisfied. One item to point out - I had the rib eye, it was cooked fine and completely ok for me, but they do use a generous amount of seasoning salt, next time I will ask for light seasoning.
(4)
Armando P.
Said service won't take a reservation! They said they will start in July! I laughed and said all the snowbirds will gone by then and you won't need a reservation! CorpAmerica!!!
(1)
Nadine W.
Did not get 2 out of 4 orders correct . Filet and stuffed shrimp , gave us shrimp and lobster Mac . Not good , fishy . May not come back . Waitress Laurie very nice
(3)
Bret B.
We waited a month for things to calm down and decided to give it a try. What a disappointment. When we arrived, there was a 20 minute wait even though the restaurant was half empty. We were told they had a large party when the restaurant opened and the kitchen was backed up (based on other reviews they tell people this often). There were more people in the lobby than there was in the dining room. Reserved signs had been placed on the tables in the bar so people coudn't sit there either. For a new restaurant you would think they would be overstaffed until they figured out the correct staffing levels. Many people walked in and walked out because they were not going to wait for a table when the restaurant was half empty. There was a couple that asked for a manager, and it took so long for her to get there they had already left. That was the only time we saw her for the first half hour we were there. Didn't get her name, but she was very homely with dark hair. The food was mediocre at best. Honestly, not worth the money. Since the kitchen was "backed up" I was afraid to order anything other than a burger for feart I would be there for hours. Lets just say the Fridays they tore down to build this place could do a burger better. I would not even risk odering prime rib at this place. Pretty sure they would fuck it up. The service was not any better. It wasn't bad, but they really need to do some training. In the middle of lunch we are asked if we want seperate checks. Apparentyly because we are two males having lunch we must want seperate checks, right? If you are going to ask that question, how about asking when you take the order or after they are done eating. I said one check, and heres my card. She took the card and was gone forever. She comes out with a tray of 10 drinks she is delivering and finally gets the check to the table. The service was not bad, it just was not good. I truly fault the management. This place needs new management quikly to get this place in order. The manager that was there did not seem to know what she was doing or how to be an effective leader. It was priceless when she asked the couple next to us how everything was, and they basically said the service sucked and they would never be back. "Well thank you for the feedback so I can look into this and make sure it doesn't happen again". Very fake and insincere just like the other employees. It was not a very relaxing experience listening to all the negative comments, complaints, disheveled employees and watching the failure of a manager they have. It was painful. We will NEVER be back.
(1)
Allisa F.
When this Longhorn opened it took a VERY long time for them to work out the kinks. We go in every couple months, every time hoping this time will be better. Usually it is hit or miss. Well, they have finally done it! It was FINALLY a 5 star experience. We usually have great service, but our server tonight was Woody and he is exceptional. We had him once before and so we asked for him again tonight. Woody is attentive and runs his butt off! He was super busy but made us feel like we were the only people in the restaurant. He kept our beverages full and was just amazing! The food was perfect! Great flavor and cooked to perfection!
(5)
Sarah M.
This was the second time we had gone and both times we ordered the porter house for two. The first time was absolutely perfect but this time it was much smaller, although it was delicious! It was a $40 steak dinner so they really shouldn't skimp. On the plus side, I ordered the cheesecake with banana rum sauce and it was the best I've ever had!
(4)
William B.
1st review I've ever done on a restaurant. Took my wife there & it was the worst $70 I've ever spent on a meal. Waited almost an hour for a table, ordered my Rib Eye Med Well & it was Rare, food was salty & the service was just ok. We will not be going back.
(1)
Eric W.
Not a good way to have a first visit go. We were seated and waited. It was finally the manager our drink and food order. We were never told who our server was. Ordered a medium steak and it was rare so I sent it back. It came back a little better still never found out who server was manager had his name on ticket let him know this was our first and probably last time in. Such a shame since we need a good steak house in the area
(1)
Linda H.
We were told the wait was 20 min even though there were 10 empty tables - menu is NOT vegan friendly waitress not helpful with substituting would not recommend or come back
(1)
Tim B.
Great food. Service was bad the first two times there but the third time was fantastic. The server's on the third trip were great fast and verry attentive. Hope they keep it up. If so I will give a better review.
(4)
Katie S.
Always great food and good portions. We prefer long horn steakhouse over any other steak house.
(5)
Kathleen T.
My husband and I tried it out. The wait was extremely long. When we got seated our waitress did not even explain how the menu worked or how the steaks are cooked. She was rather rough and said crude jokes. My meal came out fine after another very long wait. My husbands came out wrong. It was tough and way overdone. He pointed it out and they did take it back and redo it after some more time. Our waitress was never around and we ran out of drinks. The manager was nice and came out and refilled our drinks a couple of times. I also felt the price was very inflated for the quality of the food we received. I was Not impressed.
(2)
dan w.
A disaster! Took my friends for a birthday dinner. 2 out of 4 dinners were wrong. Took 10 minutes to bring the correct order after the rest of us finished. Baked potatoes luke warm and under cooked. Service good. Manager did the right thing and took the bad dinners off the bill. No plans on returning
(1)
John C.
Great food as always just make sure you go after 6:30pm or before 5 because the "Sun City rush" is insane. The ribs were amazing...
(4)
Terri J.
If it could be a negative star it would be. Went in last evening for a late dinner at 7:30 there were only 8 tables occupied and it took 20 minutes to get water and order dinner. Than an hour to get dinner delivered to our table. Food is good but they need to have a manager on top of service instead of waiting until it is too late and have to comp customers to get them to come back.
(1)
Jeff M.
We were very excited to have a new steakhouse in the neighborhood that excitement quickly subsided when we sat down and began to turn to dread when it took our server 15 minutes to make it to our table and when she was there her mind was elsewhere she seemed distracted and it then became evident when our MEDIUM steaks showed up bloody rare! I mean they were mooing. We informed her and it seemed like sending them back was a total inconvenience. If your gonna go out and spend the money on a good steak just go to Flemings or even Outback for that matter. The 2 stars are basically for the friendly bartender we had, we shoulda just ate at the bar when she asked us.
(2)
Mike H.
Arrived at 11am (open) and did not see any food on the table until 12:20. Food was mostly so-so, a couple of the steaks were more like chewing on a dish rag. The difference between medium and medium-well is completely lost on their kitchen. Ordered a orange creamsicle drink that somehow tasted like vinegar and sent that back. We had 3 flys join us for lunch, and yes I counted, not much else to do waiting for the food. When it came time for the bill I watched the waitress try to figure the bill out for another 10 minutes. She had wrong people on the wrong checks, then time for another round of wrong items on wrong checks. We will not be going back, the price was not worth the poor experience.
(1)
F S.
I went on a Sunday and did not wait longer than 15 minutes. I had the parmesan crusted sirloin which was the best. My daughter had the bacon wrapped fillet and my husband had the rib eye. The meat was juicy, tender, and very well seasoned. I normally don't order sirloin, but it was the best I have ever had. The bread is warm and delicious. My daughter did order her steak well done and it was medium rare. We did have to send it back and when it came back it was perfect. The manager was very apologetic and took her meal off our bill plus gave her a free dessert. The decor and atmosphere are nice. The waitress was wonderful very attentive. I will definitely will be eating there again.
(5)
Misty V.
The staff was AWESOME!!! Our first time here. Steak was great!! My husband and I will be back!
(4)
Tracey C.
Great burgers. And service has been good every time I have been here.
(4)
JB H.
Yelpers, the manager I just talked to said she and all the managers do not care about what "yelpers" have to say. No, thanks. Read the reviews about poor service and decided to call an ask if there were any improvements made and "ros" the manager said she doesn't care about those reviews and of course she's aware of her staff. I asked about the wait and she said is about a two hour wait right now and at least 30 minutes to get food once you're seated. Personally, I love Yelp and it has never let me down. This manager's poor attitude was just one of the reasons we will not even make an attempt to visit this place. Thanks, Yelpers!! I care what you have to say :)
(1)
K C.
Went to the new Surprise AZ Longhorn last night, 4/20/2013. Long wait, 1 1/2 hours, place was packed. Four of us finally got seated. One of us ordered, one special serloin with bacon topping, two ordered prime ribs, one medium rate, one rare. Fourth person ordered half rack of ribs. The person who ordered the serloin raved about it. When the prime ribs came out both were very rare, sent one back to get a medium rare. When it came out, looked like bad shoe leather. Quality of meat on both prime ribs was poor, tough and too much grissel/fat. Shoe leather serving was really tough. For $20/ serving the prime rib was terrible. Ribs were so so, small portion and just ok in taste,have had better for less. Three of us had Ceasar salads, worst we've ever had, how can you screw up a ceasar salad. On the bright side the waiter was very good. Won't be going back, even if no wait. Food was poor.
(1)
Roman A.
Steak was great and prices were reasonable.It can be crazy busy on a Friday night,you might want to go there after 6 PM on a Friday.4 Stars.
(4)
Cindy D.
This would have been a 1 star but the manager made it right. Started out being seated right away..early eve on a Friday. But then it took my husband walking back to the hostess stand 15 minutes later to get someone to wait on us. Okay strike 1. We ordered then (since we had so much time to read the menu). More than 10 minutes later server informs hubby that prime rib he ordered was not ready. Gave him a menu to order something else and congratulated him on ordering a shrimp dish because it wouldn't take too long to cook. Lol. Mgr then brought us an appetizer to make up for the initial delay. Food came and it was quite good Server brought the check and informed us hubby's meal free for not having what he ordered. So all is well that ends well. We will be back simply because the righted the wrong!
(4)
Tom M.
Wife and I visited for the first time on Wednesday 1-22-14 around 5 PM. Restaurant was about 75% full. The service was prompt. The wait staff was friendly and competent. The food was good and reasonable priced (sirloin steaks). I would try this place again.
(5)
D. B.
Nicholas F went above and beyond, I've been waiting for a prime rib for a beetling time, went it arrived slightly over cooked , They let me nibble on the overcooked prime rib while I waited for the perfectly cooked one.. it's the small things that count, thanks Nick!
(5)
Don H.
I am usually very generous when writing a review. Today I might be just a little more objective. Darden corporation, you might be putting far to much emphasis on the operational duties of being a hostest at your restaurant. Due to her hair style we will call her Velma, painting a picture yet? Also they don't wear name tags and at no time was I introduced. So I walk in today with my children around 4:00 and "velma" makes eye contact with me then turns her back to me because rangling her menues is so much more important than actually welcoming us to Long horn. I'm immediately put off by this and I start wondering if we should walk out. For details explained lated i'm very glad we didn't. So now "Velma" counts us and grabs three menus and as more of a statement than a question says 3? She starts walking because apparently us being there is keeping her from the most important task ever, her menus. I tell her that we are waiting for the fourth member of our party and this seems to perplex her. Now keep in mind folks that at some point the braintrust at Darden flys their employees to Florida to be certified to meet the grueling requirements of Darden. I'm getting the idea the "Velma" might have not passed the menu segment and had to retake that portion because the guest walking in takes a back seat to making sure they are in place. They even have their staff wearing police style communications. I envision at this point a whole code system to ensure the god almighty menues make it back to the podium. So now because we are not offered the choice of waiting until our fourth member arrives we are walking briskly to keep up with "Velma" to a table. She gets to the table and makes the question of is this table alright sound far more that a statement. Now I do something that stumps her. I tell her no. The table is the closest to the kitchen they have, hum! My children maybe the reason? The table is also half booth with two chairs and just not what I want when paying for dinner. So now "Velma" being even more stumped walks back to the podium, her barrier to the general public. "Velma" now hands me a pager and misses my joke completely as I tell me children that now we are known as 43. Humor is completely lost on "Velma" as at this point I am keeping her away from her precious menus. By now my wife arrives, formerly known as my fourth. This point "Velma" might seem just a little happy because she is clutching her menus. Now at this point you may think I need to get a life and might also be wondering why a 3 start review. Once seated we met Haili. I know her name because she cheerfully introduced herself and welcomed us to Longhorn. Wow she gets it. As obnoxious as I may be she usderstands that menus really don't create revenue but guest do. We looked over our menues and order and have a really nice dinner. Haily has the Darden indoctrination and says my pleasure to just about anything you ask and even acknowledges that when I ask if thats a Darden thing. Turns out she moved to Az from New York with the company to open new locations. This is a very good choice as she does a great job of chipping away any damage done by hostest "Velma" we have a nice cross section of menu items and a nice strawberry shortcake to share. During no point of our meal were our tea glasses empty because Haily is on it. We pay, we grab our takeout box and walk towards the hostest podium. Now I can't help but walk real slow just to offer the opportunity of maybe a thanks for coming perhaps just kiss my ass but nope nothing. "Velma" is now teaching we will call him Erchal how to make sure the menus are in order. I say thank you for choosing Longhorn but this just satisfies my humor as it is lost on "Velma". Way to busy training "Erchal" the importance of the menu's. Food overall was good. Porterhouse never disapoints. HAILY is awesome! Need I say more about "Velma"? No! A perfect solution here would be a field trip acoss the street to the olive garden. Why you ask? If you have ever been to the Surprise location of the Olive garden then you know Lynn runs that place to perfection! Darden are you listening or bigger question, do you care?
(3)
Brandon K.
I have to say I like this place. I have been there a couple times and once sat at a table, although there was a little wait it was enjoyable and food was really good. The staff was great and friendly. Another time I circumvented the wait and sat at the bar. My meal was again good and this particular bartender (Sam) was great. She was very personable and fun. I will be a repeat customer.
(5)
Jeff C.
Just came back from dinner at the Longhorn. The place SCREAMS Darden Restaurants. OMG it is so plastic and cookie cutter LOL. . OK this is an honest review. We had 5 people in our party and were quoted 50 minutes. 1 hour and 40 minutes later we were seated in a 3/4 full dining room...OK.. We ordered 2 appetizers and at this point I settled in for a Darden restaurant experience. What I mean by a Darden experience is insincere fake , pay and leave, crappy food and people around us thinking hey this is good. Oh and do not forget the lowest quality food out there dressed with something that makes it even worse. I got far less then that. The 2 appetizers were god awful. Ok entrees arrived. "here you go folks shhhhhhhh do not tell anyone we mask a bad cut of meat with SALT and then MORE SALT". OK it is darden i get it...but LOL REALLY ? All 5 of us were looking at each other and silently asking " is it just me or is this REALLY bad? I simply can not say enough to how bad the food was. Service was EXTREMELY unprofessional and painfully slow. The server knew absolutely nothing menu related. Now get this 1 of our people asked for the steak black & Blue. the MANAGER came over and said "i have been in the steak business a long time and i have never heard of that". UMMMM OK. LOL WOW !!! Both Filet Mignons were chewy for filet, NY Strip was really odd texture, Porterhouse was REDICULOUSLY fatty. Just do not bother going it is a total waist of time and effort.
(1)
Karen B.
Just ate at Longhorn Steakhouse - worst service - EVER. Took over an hour to get food. Everyone's baked potato was ice cold. Waiter brought hot ones after 10 minutes, then meat was cold. Talked to 2 different managers who refused to offer ANYTHING. Will never go there again. Way too many good places to eat who care if people return.
(1)
Norman B.
My wife and I been here 4 times now. Each time, the food was great. Waiters and waitresses have been good 3 out of 4 times. The 4th was just slower to service table, but not to the point of making it a bad experience. The steaks have all been tender and cooked just right. The 33oz porterhouse for 2 was great! It can get busy, so we always make reservations to avoid the wait.
(4)
Burning M.
One word: Sodium.
(1)
Jack G.
We had been waiting and wondering just how the dining experience was here. We went in on a Wednesday at 4:15 PM......and even though there were MANY empty tables we were told our wait would be 10 minutes. Our wait time turned into an hour...not 10 minutes I ordered sirloin steak and my wife ordered a baked potato, along with French onion soup. My choice came with a side salad and I optioned for the French onion soup also. Our orders arrived in decent time....but my wife's baked potato was cold, although her soup was very hot. My soup was hot as well....but my salad was very mediocre at best. My piece of steak looked good when it arrived.....but wreaked of salt upon tasting! I could not even finish the meat because of the taste. To top things off......the bill came to just shy of $40......and we had no alcoholic drinks....just ice tea and Coke. No desserts either! Needless to say, we won't be going back.....and I don't really think this restaurant will be around long, because there are too many GOOD places to eat in Surprise....and all very easy to get to!
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : No Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Justin T.
My girlfriend and I usually come to this location every Sunday after work, and we usually get off from 9-10 and they close at 10 (in which we always feel bad for going in right before close), but they're always so welcoming and happy to serve us! There's also one hostess by the name of Kayla and she's the sweetest hostess she's so helpful! The service is always great and the food is AMAZING! It's always super tasty and super tender and probably some of the best steaks we've had. Great job guys!!!
(5)Bart G.
This was my first time at any LongHorn Steakhouse. The place looked packed, but we were quickly seated and only took a couple of minutes for our waiter to greet us. He was very funny, helpful, and knew the menu very well. When our food arrived it was exactly as we ordered it and the steak was delicious! Our service was excellent as was the food
(4)Tammy P.
Been her twice and both times the service has been horrible. Our meal cost $200 for party of four. I expect the server to come back to the table once or twice to check on us or at least ask if we wanted a refill. All the food was cold no not even warm cold. We got there at 6:00pm dinner ended at 8:20 but only because the four of us started doing the waive so the waiter would come back to the table. Work on your customer service skills!!
(3)Edward D.
Tried it for a second time. Came here for the salads. Red Robins ruined there salads thinking they are gourmet??? Well, rating stays the same. Salad is really over priced but very good. Especially the cornbread croutons. Tell you the truth, two people can really share one salad. Our service really took a hit. So, we will probably come again to share a salad. But after a year, they really haven't improved that much.
(3)Tim S.
4.5 stars! My brother in law and his friend helped me unload my U Haul truck.....had to take care of them somehow and we decided to come here for dinner. I was pretty impressed! We were seated in a comfortable booth, placed our order for drinks and then were served some of their honey wheat bread (really good) and with butter. I decided to go with the "Outlaw Ribeye" for my meal. This came with salad and a side. I chose their chopped salad and fries for my side. My brother in laws friend got the same thing and my brother in law went with an 11 ounce sirloin. My brother in law also decided to get a "Wild West Shrimp" appetizer for us to share. Here is how everything tasted................ Wild West Shrimp- This was great! It was popcorn shrimp with chopped up peppers served with a dipping sauce. The shrimp were fried perfectly, the peppers added a little kick and the ranch dipping sauce was great too! The serving size was pretty large too. It fed all 3 of us and was a great choice by my brother in law. Wedge Salad- Pretty decent sized salad. Lettuce, tomatoes, onions, blue cheese, bacon. It was tasty! Outlaw Ribeye- This thing was a nice sized steak. 18 ounces, I believe. It was cooked perfect the way I ordered it (medium). Juicy, fatty (in a good way), and seasoned well. It was a great steak! French Fries- These were the only things I was not totally impressed with. Standard fries with seasoned salt. They were just ok. Total after tip and everything was $130.00. Not bad for 3 full sized meals, an appetizer and a few Jack and Cokes. Service was awesome and overall it was a great meal. I will definitely take my wife here once she moves out. This dinner was excellent!
(4)Victor M.
Wednesday. 11:25 am. We were seated immediately as we were one of the first to arrive. Their greeter was very pleasant. Our server, Tara, was very friendly and knowledgeable. We were served their honey wheat loaf which was warm from the oven and very tasty. The Caesar's Salad was a bit soggy and lacked the desired crunchiness. We ordered the shrimp lobster chowder which was so delicious and creamy and having a little spicy was to it. We then dug into the Medium 14 oz New York Strip Steak which was heavily seasoned and grilled perfectly. We dared not diminish the steak's flavor by using steak sauce and such. Overall, a pleasant dining experience. Thanks Tara.
(4)Scott P.
I have eaten here 3 times in the 2 months I have lived in Surprise. Great food, great staff and great atmosphere. So far its my favorite eatery in town. I have had both Ribeye and the Strip. All good choices.
(5)Joyce H.
Nothing special about this place. Wait staff was nice, no problems there. But the food was subpar. I ordered my steak medium, came out well done. They messed up my husbands and brothers meal as well. Also the food quality just wasn't there. Id pass on this one
(3)Michele B.
LongHorn Steakhouse - 5 stars Location/Parking: Conveniently located on Bell Road just west of Litchfield Road in Surprise. Easy access in and out and plenty of parking. Atmosphere: Casual and laid back. Nice décor. Relaxed and unrushed environment. Cleanliness: No issues. Clean glasses and silverware. Bar counter and tabletops were tidy. Service: Outstanding. We were greeted with a smile when we entered and we were asked if we wanted a table or to sit in the bar. We chose the bar (shocking). It was 4:30 on a Wednesday so it wasn't overly crowded and we pretty much had the bar to ourselves. Our bartender was John and he was totally cool. We got our drinks and water right away while we looked over the happy hour menu. He answered all of our questions and made several excellent recommendations. Food/Drinks: We had the house Cabernet, a very drinkable little number for just $4. We tried the Shrimp & Avocado Stack ($5) and the Spicy Chicken Bites ($4). Both were really good and I would order them again. In fact, we did order a second plate of the Spicy Chicken Bites. Yep. I would have licked the plate clean had the bartender not been within visual range. We didn't have time to try an actual entrée but the apps we had were worth a 5-star rating. Happy Hour: Decent happy hour menu selection. Available Monday-Friday 4-7pm. $5 cosmos/margaritas/mojitos/martinis, $4 house wines, and $3 pint draft beers. Price: Reasonable. Nice enough to take a date on Friday night but not so ritzy that you have to change out of your jeans. Note: I heard that when the place first opened in spring 2013, the lines were long and the wait was ridiculous. Many people were unhappy and miserable by the time they got seated. Keep in mind that has an impact on the review. If you came to LongHorn in spring 2013 when they first opened and were disappointed, please give them another try. I thoroughly enjoyed my visit last night and will definitely be returning soon.
(5)Toni W.
We LOVE this place and tonight was no exception! Our steaks were cooked perfectly, knife slipped through them like butter!! We always get the house salad with Ranch, the ranch dressing has a little zing to it and it's delicious!
(5)Lisa P.
It's been a while since we were here as it has always been hit or miss. Tonight was definitely a hit. We tried the 2 new sauces on the Outlaw Ribeye and the NY strip. The sauces were excellent and the steaks cooked perfectly. Our server, though quite young, was on it. Beverages refilled before asking, and at just the right time. Present when needed, scarce when not. Best we've had in a while.
(4)Peggy D.
I had a pretty good experience at this place. Food was great but service was just ok. I had to ask 3x's for ranch dressing for my son whose food got cold by the time he finally got the ranch and was antsy waiting so long. Desserts were delicious too! All in all, it was a pleasant experience.
(4)Scott T.
Went there last night for my birthday with family. We went sort of early and the place was busy. Wait times were fine and got seated in time we were told so no issues there. Our waiter got our drink order pretty quickly but seemed a little distracted or uncaring. Not really sure what it was. When the bread came he brought it but no plates. Took a long time to get plates while the bread say and got cold basically. Turned out this was a sign of things to come, he was very unorganized and slow to respond to anything. When we got our salads 3 of us ordered the garden salad all with dressing on the side. They forgot one dressing all together and it literally took like 3 minutes or more for a manager to bring it out. In addition, one had like 20 croutons, other had 2 and mine literally had none. Zero consistency from the kitchen. My daughters Caesar salad had the butt from a head a lettuce. Really? Isn't that the first thing you throw out when chopping lettuce? Every time a server brought something they seemed to set it in the middle of the table, never at the person it was for. They all seemed rather unfriendly (not sure how else to word that but they certainly didn't make you feel welcome) except one young girl with a pink bow in her hair (I didn't catch her name but she was a food runner I believe and was the only very friendly staff member). Overall the food itself was very good. Everyone enjoyed their meals and steaks for sure. No complaints there. I think the "loaded" bake potato is no where near loaded but that is my opinion of what a "loaded" baked potato should be. The sour cream, bacon and cheese were all very low levels IMO. But the potato was very good still. When our waiter brought to go boxes we ended up with 5 of them and he was nice enough to bring out to go cups with more sour cream, bacon, and cheese for the loaded potato I took home. However, with 5 to go boxes and 3 little to go cups he never brought a to go bag. We finally had to ask someone else for one. Again, he seemed distracted or unconcerned with us for the majority of the meal. I am not sure he even came back at any point to ask how things were and if we needed anything. It was my birthday and he did bring out a scoop of ice cream with some whipped cream and chocolate. Nothing wrong there, basic but that is ok. Like I said the food is pretty. Good but the service needs a lot of work. I don't care how busy you are, I still expect excellent service. From everyone.
(2)Joe F.
I am a food and drink snob. I took my niece and nephew there in Phoenix. It appears they have renovated these restaurants and are much more palatable than 6 years ago. Food was a 7 out of 10. I did not dislike our dinner.
(3)David L.
Wednesday night at 7:00pm and there is a 25 minute wait for a table? I count 18 open tables... I am not sure if it is because they don't have enough servers or they're trying to alienate the locals. Note to management: not good business
(1)Rosa R.
My hubby and I went out to dinner and we were in the mood for steak! We decided to pick LongHorn. After a 45 minute wait we were anticipating great food and service but we were disappointed. The service was not great - with waiter forgetting the honey bread they serve, ended up getting it at the end of our meal. He was not prompt on refills and he got one of our orders wrong. The food was okay, nothing great or wow about it and that includes the steaks. I think the best tasting thing of the night was the appetizer, which was their Sampler dish. Next time we will definitely make a better choice when choosing a steakhouse that will be worth the price!
(2)Mary A.
We had a great time! The lemonade was wonderful, and had a puree in it. It was a real treat. All four of us had steak, it was good, but mine was a little spicy. It was nice to have a choice of what side I wanted. The salad was fresh. The service was great, the food was great. The facility was clean and nice. It was everything we wanted for a great lunch. Prices were reasonable too. I look forward to returning.
(5)Michelle M.
I'm a bit sad to write this review because I've always loved Longhorn. The 2 stars exist only because our server was a total sweetheart. She did everything she could to make our dining experience a great one, but the food made it impossible. Prior to ordering dinner, my husband and I ordered the appetizer sampler. Not impressed! The shrimp was drenched in grease, the mushrooms were ok and the wraps were not worth putting on the plate. For dinner I ordered the Outlaw Ribeye with a baked potato and a salad. It took about and hour to get our meals. My potato was hot, but my steak was undercooked and cold. My husband ordered a chicken sandwich with avocado, which was equally unimpressive. I have always loved a good steak, so I sincerely hope this Longhorn gets their act together. Outback is just up the road....
(2)Donna W.
We have a meal at the Longhorn in Surprise about once a month and it has always been great. Customer service as well as the food are always stellar and we love their Raspberry Iced Tea. We will continue to patronize this establishment. Best steaks and love the loaded baked sweet potato with cinnamon. Very yummy!
(5)Santos H.
My wife and I went here because we both were craving steak. We started off with the Wild West Shrimp appetizer, wow let me tell you a must have if you go here. The shrimp is spicy and even better when dipped in ranch. We both ordered the 6oz Filet Mignon and we both were very pleased with it, very tender and cooked the way we asked (medium rare). Also had the house salad and corn on the cob, the salad was good I was not a fan of the corn had zero flavor. We sat in the bar area great service. With all that said I would recommend this restaurant. $80
(4)C S.
filet was over cooked and wasn't worth the $$$$ price. No Thanks... The second time that I was talked into going back..... was a big mistake.
(2)Myles L.
Went there last night for my mom's birthday. They said they had a surprise later and brought out a birthday sundae! The problem was when I got the bill, they charged me for it! We went there last year for her birthday also and the service was great, but this time it was pretty bad. We shared a meal and had to ask for an extra bowl for the salad...then for an extra knife....then for an extra plate! Maybe the server was new...could use some more training.
(2)Carly G.
Came in the other night for my dad's birthday with my family and it was one of the best restaurant experiences I've ever had. Steve was our server and he was very friendly and personable, we all really enjoyed his company & he definitely earned his tip. He was very knowledgeable about the items on the menu. My dad had mentioned that he had been in previously and had a very flavorful steak and he wasn't sure of which one it was. Steve recommend the New York Strip and it happened to be exactly what my dad was looking for. I ordered the Grilled Talipia with Mango Salsa. YUM! The atmosphere at the Surprise location is incredibly welcoming and I will definitely be back!
(5)Yousha B.
Slow service. Requests for water , bread, bread plates , butter, steak sauce were ignored. Food was meh We'll stick to Texas Roadhouse . Sorry Longhorn, we tried to like you. $150 for 4 ppl for dinner was a bit much for the crap service we got. Giving us 25% off and 2 $25 gift cards didnt make it ok since we don't plan on coming back....ever
(1)Amy A.
Delicious food, and GREAT service. Definitely recommend this restaurant. The Mac and cheese is the best we ever had. Would definitely go there again when we are back on Arizona,
(5)Cassidy J.
I was very pleased with our dinner here! We got the 30$ deal that included an appetizer, 2 salads, and then 2 entrees. The shrimp appetizer we got was HUGE.. Practically a meal. Oh and the bread they give is super delicious. Anyways I had the mushroom steak and it was delicious. And I enjoyed the sweet potato as well! It was a TON of food for the price and it was all good. Super impressed. Plus our waiter was top notch. Overall a great experience here
(4)Kathleen A.
Wow. I am very impressed over this Restaurant. First of all when I watched the server take paper towels and a disinfectant spray to clean the tables, I remembered all other restaurants using the same dirty rag on every table. Then the extra friendly service from the hostess to the server Tara M. She was the best. Then the food came. Yummy all the way. We had the Blue Cheese Wedge salad and shared a prime time burger. The best burger we ever had. Thank you for a great experience. I recommend this Restaurant 100%..!!
(5)Francesca B.
My bf and I were a little skeptical based on the 3 starts but decided to try it out anyways. The decor is awesome and definitely western. It is very clean including the bathrooms. When we first sat down we received our drinks fast but after that the service definitely slacked. My boyfriend finally said something to one of the managers and after that it was smooth sailing. Jennifer who is the kitchen manager took over for whoever was supposed to be out server. She was outstanding and even gave us a complimentary starter because of our issue. The Texas tanion (sp?) was outstanding. My boyfriend ordered the outlaw rib eye which he said was the best tasting steak he has had in ten years. I ordered the primetime burger which was one of the best burgers I have ever had, it was so juicy. We will definitely be back again. Started off shaky but ended amazing.
(4)D H.
This is the second time that I have stopped in for a steak dinner. The food was very good both times . I like having a good steak house in the area. We had a younger waiter this time and the service was not there. I noticed for a busy Friday night alot of younger people working, next time I will ask for a seasoned server.
(3)Robert H.
Great service! First timer, I got a steak and it was one of the best steaks I have ever had! Our Server was very helpful in suggesting things and very attentive. When I come back to Arizona, I will be coming back here for sure!
(5)Travis L.
The first time I came to this restaurant We waited an hour for an appetizer to come out, what's really embarrassing is that no manager came over to offer an apology or explanation we had to ask twice to speak with somebody. The manager explained that several of the kitchen staff had quit in the middle of a shift and there's basically nobody back there to do anything. gave this place another shot yesterday, grabbed a seat at the bar, no good beer however The steak was awesome, but The desserts were freezer burnt. I would be extremely embarrassed to be the manager of this establishment.
(2)Chris C.
First you must ask for Christine, Woody or Michael for the best service in my opinion. The calamari doesn't disappoint with sauce on the side if the heat is too much for you. In my opinion best chop steak on the West Side and just love the Shrimp chowder.
(4)Mark E.
We get here a few times a month and really like it. Solid menu, quality food and every time we have great servers. For lunch - recommend the Grilled chicken, Strawberry salad or the 7 pepper sirloin salad - , burgers or the grilled chicken avocado sandwich. . Dinner the steaks are good as well as the Salmon or Tilapia with mango salsa. The bar is nice - bartenders are always cool and sometimes let me have the DTV remote... Bonus!
(4)Manuel B.
Terrible service sat at the bar for over 15 minutes no one Greeted me or Helped me so I walked out.
(1)Zane H.
I went here for the first time with my wife yesterday having expectations that this was going to be similar to a Black Angus or Outback. We got there at about 7:30PM, which seemed like the tail end of their dinner rush. I could see several open tables, but was told that it was going to be a 25 minute wait. Normally I would have walked away then but my wife really wanted a steak and options in Surprise are limited. Despite the open tables we waited about 20 minutes to be seated. After sitting down, we waited around for another 15 minutes to get our drink orders in and another 10 minutes after that to actually get our drinks and bread. Service was very slow. Our server was friendly and helpful, but it was obvious that she was overwhelmed with the number of tables assigned to her, which is probably a management issue. While waiting for our food I checked the restaurant out and it was very clean (I would hope that it would be because the building is less than a year old). The only place that seemed to need some attention was the restroom. It looked like it had been hit by a dinner rush crowd and was is need of a cleaning. When our food arrived it looked very appetizing. My wife order the filet mignon and I had the parmesan crusted chicken breast. We both ordered the baked potato as a side with a side salad to start. I thought that all the food was great and worth the wait. The filet mignon was very tender and prepared perfectly. The chicken was good but I wish I had ordered the steak after tasting my wife's. The salad was fresh and the baked potato was good. In all the food was very good. This places food is great, but the service isn't. If I'm going to shell out $90 for two dinners, one appetizer, and four adult beverages I would hope for much better service. This could be a five star spot if not for the service.
(4)Jerry G.
Good food and nice service and atmosfear and the tables are not on top of one another prices are very fair
(4)Kim S.
It's a very nice restaurant for steak etc. Their service was great and the food was ok but I prefer Texas Roadhouse
(3)Daniel M.
My wife and I went to Longhorn recently on a date night. I loved the bread that they start out with as an appetizer. We both got a New York steak wich were cooked perfectly. The meal came with a side I had a baked potato. The meal also came with a salad we both got the Caesar salad which were good but nothing special. The wait staff was very friendly..fast.. and attentive. I must say though the favorite part of my meal was the watermelon margarita wow that is an amazing drink. We really enjoyed our meal. It was a very good overall dining experience.
(4)Jaime S.
Terrible customer service! Ordered online and arrived at the bar at my designated pick up time. Paid and was told it would be a couple minutes. 30 minutes later my food arrived and not once while i was waiting did anyone acknowledge my existence, offer me a drink-nothing. I will not be back!
(2)CINDY W.
After a few tries and fails, Longhorn has finally gotten it together. Our food always come out hot and fresh and on time and no more over done steaks. The staff is friendly and accomodating. The bartender Danny always goes out of his way to make us welcome and make sure our food is correct.
(5)Kathrin S.
I just love Longhorn :) but one day i would like to be able to have a dessert and not being stuffed already :)
(5)Mamma W.
Over cooked and over seasoned steak. Waitstaff seemed preoccupied and refilling our wine and tea seemed like an inconvenience. This is the second time we've had this experience here. Would NOT recommend.
(2)John G.
one of the best lunchtime experiences in a very long time! The low-cal ( 500 or less calories) options are a real treat for those of us trying to watch our weight. They al consist of a protein and a side ( sirloin,filet,rainbow trout, etc) and they are prepared perfectly. Our server, Leilani, was one of the most skilled, friendly and organised servers I have ever encountered. I heartily recommend this place!!
(5)Mursal L.
We've are here two times now and both times it was great. We love the bread.. So yummy!! First time we ordered porterhouse for two.. It was delicious.. They make the steak sauce by the table side which was cool even though we can care less for the sauce. Lol! The next time we ordered a ribeye and prime rib.. Both were also good.. Only reason for 3 stars is that the second time they didn't have mashed potatoes!!! Sucked, because I only like my steak with mashed potatoes!!! I was very disappointed since their mashed potatoes were really good the first time I had it!
(3)David K.
A decidedly mixed experience. The restaurant is comfortable and our server was pleasant enough. But the kitchen seemed disorganized and unable to provide the food as ordered. My salad was not served with dressing on the side as I requested and was repeated back to me by the server. Then, the side dishes were served on the incorrect entree plates (my sides were on someone else's plate, hers were on mine). Another person in my party remarked to the server that the steaks in the menu pictures looked very heavily seasoned. She explained that she is sensitive to black pepper, so she asked the server if she could have hers seasoned with salt only. The server said, "of course." But when the entrees arrived, her steak had clearly been heavily seasoned, just like everyone else's. Our server offered to have another steak prepared, and we appreciated this, but this would have forced one person in our party to eat after everyone else, and we had plans for after dinner, so she declined. Now for the strange part. I deducted a star because the manager came over to explain that they cannot change the spices on the steaks because the GRILL is seasoned. So which is it? Should the server have advised that they are unable to season a steak with just salt? The food that was prepared as requested was quite good. But dinner was confusing and more stressful than it needed to be. This is not fine dining by a long shot. It's too bad. Because this part of town could use a decent steakhouse.
(2)Argentum S.
"Holy horse-meat Batman, do you see the throng of people waiting to get in there?" "Yes Robin. There must be a spell over the citizens of Surprise. This could be the work of the Joker. Why else would Surprisians(?) flock for steaks that must be rolled in gobs of salt and spices, to mask their tough texture and gamey taste. Why else would people insist on patronizing an establishment with personnel, so aloof and poorly trained, that you can't even get your beer refilled." "Maybe that's a good thing Batman. It will mean shorter lines at more worthy establishments." "Sure as shit, Robin."
(2)Dawn B.
Went on Friday and as many know restaurants on bell rd on Fridays are busy. There was an hour wait, so we had a glass of wine while we waited. When we got our table service was pretty fast. We placed our order, I order the stuffed cheese and bacon filet. My husband got the prime rib. Your order comes with one side and a salad. I ordered Mac and cheese which cost extra, my husband got loaded baked potato. I had regular salad and my husband had Cesar salad. My salad was good, the Cesar salad was good but not enough dressing. I order my filet medium and it came out medium well. Not good considering we had waited about 30 minutes after our salads came out to get our steaks. I told the server about my steak and he told me he would get another one out to me. So my husband at his meal and about 1#. Minutes I finally received my medium steak it was good, but I would not order it again. Cheese was hard and not enough. My husband was already done with his food, so he had to wait for me to eat. Also his loaded bake potato was not loaded and was really dry, we did order more of the loaded to add. Overall, I will not be back! I spent about 2 1/2 hours there and was not impressed. If the food was really good, I would not have minded the slow service. It was just OK. Texas Roadhouse is much better!
(3)Jason R.
We usually go there about 2-3 times per month. We usually look/ask for a table where "Woody" or "Steve" (Servers) are at. Very friendly and always checking out to see if you need anything. I would stay away from the Ribeye's. They tend to be a little fatty. Other then that, excellent food.
(4)Jimmy A.
Definitely on my list of places to return to. The service was excellent the food was delicious. I can see why a waiting time was necessary, Because so many people were there to enjoy family time and great food. I highly recommend the Calamari as an appetizer it's sweet and spicy! The night ended on a sweet note with mountain mountain top of cheesecake and volcano brownie.....
(5)Jennifer S.
Husbands B Day.... Good food ordered from the lunch menu reasonable. I've ordered the blackberry ice tea from other locations and it includes a few berries. When I mentioned it the lady said its just syrup.... The picture even shows a berry in it. I think she was new or something but I feel she should have found be a berry maybe try a didfernt location.
(2)Robert S.
We were seated at a dirty table and it took at least five minutes for someone to come get our drink order. We ordered everything at once. Food was good although the salad looked like a monkey threw it together. My prime rib was excellent. The service could have been a little better but we will come back, at least until there is a real steak house in Surprise.
(3)Franki W.
Went here last night for the first time and the last time. We were able to get a seat in the bar quickly which was good, but maybe a mistake. Our service was terrible. It took 10 minutes to even see the server initially for a greeting, drink order and menu, and 10 more minutes for our drinks to arrive. It's 110 degrees in AZ right now...a timely cold drink is appreciated when you've been out. This was only the beginning of the poor experience. He did not ask if we wanted appetizers, or had questions on the menu. He was more than willing to "give us more time" as it was apparent he was otherwise occupied. My salad arrived delivered by a food runner. It was dry and needed more dressing. I never saw the waiter again until more than midway through our meal which was also delivered by a runner. The server handed a bottle of ketchup over the table and was off. No question as to how the meal was or whether we needed anything. The food was not good either. The steak was more than a third waste due to the fat left on it. The loaded baked potato was dry and far from "loaded." My daughter's steak was tough and her fries were soaked in meat juice. The bread was good though. The manager came by and asked how everything was. I told her. She explained that the meat would be at least 25% fat because of the choice. Sorry, not acceptable. I order this all the time at other venues and make it myself at home. Trim it and make it acceptable to serve. She did offer to give me a different lesser cut of steak, but by then I had already eaten bread and salad and tried to eat part of that fatty steak and was no longer hungry. The manager comped $2 off the bill!! Really??? What a joke! It took at least another 10 minutes for the waiter to come bring our check when we were done and another 10 minutes for him to return with my card. He did not ask if we wanted dessert or leave a dessert menu, say thanks for coming in, have a good day, nothing. Poor service, poor food, poor attempts at making things right..big disappointment.
(1)Laurie P.
This restaurant only has a 3-star rating. That's because of poor service and an overall lack of a good management skills. We experienced 90 min. of slow service and lack of attention (clearing dirty plates, slow delivery & refilling of drinks). The tipping point for our party of 4: 1 individual received their meal while the other 3 waited 5-7 min longer for theirs to arrive. Very awkward. When the filet steak finally arrived, it was COLD. Person (not our waitress) who delivered meals did not clear away empty salad bowls and did not linger. No immediate follow up by our waitress. Consequently, the cold steak was eaten. Finally when waitress came back, we expressed dissatisfaction with cold steak. Manager came later. Expressed same opinion again. No apology or acknowledgement received from the manager except to provide another steak. Really? We were already 90 min in the chair. Instead, her attitude was defensive. This is too bad. An apology with an explanation can go a long way with a customer. "Sorry, we're short staffed tonight" or whatever. Instead the check was delivered to us without explanation. Found steak removed from total bill. Which we were glad of, but the manner in which this was done was completely unprofessional and did nothing to encourage these diners to return to this restaurant.
(2)John C.
The prices were very reasonable, and the steaks were cooked just as advertised. All the orders were correct, unlike some of the other reviewers' experiences. Our server were very attentive.
(4)Ron R.
I must admit that I was concerned after reading some of the reviews about service. Well, we had excellent service and very good food. My wife and I shared the dinner for two. She had the salmon and I had the steak. Both where prepared just as we ordered. Our other members had steaks and where very happy with their selection. Would definitely recommend going there. Enjoy!
(4)John U.
After making this post the GM of the LongHorn Steakhouse restaurant as well as a district manger from Darden both contacted me,they both said they were aware of and were working on the problem,as I spoke to them I could tell they were both sincerely upset about my problems at this location..At this point I believe their is a true concern to improve the service and that the location is going through growing pains (only 5ish months old)...I believe they deserve another chance and will give the location a try in several weeks. The General Manager Claudia struck me as a straight shooter (said today was the first time she was made aware of my issue) that is truly committed to making her restaurant a first class,service first establishment,and for that she and the restaurant deserve a second chance... **************************************************Â************************************** First Review:::::::::: The wait staff was condescending and just plain RUDE,on a party of 9 we had 2 waitresses and not one order came correct ,4:30 on Sunday only 3 or 4 tables in the whole house filled and they couldn't get right,what happens when they get rushed. The worst part of the service was they made us feel like the problems with the food was our fault and when they replaced the items (which in a couple of cases were still wrong) they almost threw them at you with no apology.. BY FAR THE WORST RESTAURANT I HAVE BEEN IN IN MY LIFE!!! Also talked to the Manager on duty the next day (cooled off about service by then) to let them know what happened.He was very nice and said he would have the General Manager contact me about the problems I've not heard a word,(almost 2 weeks now) . With service like this at the prices they charge I would expect this location to be an empty building soon. Restaurants like this one give the Darden Brand a very bad reputation and the Corporate headquarters need to get these rouges under control to save their Brand
(3)David M.
Great steak! Poor service. People go where they're invited... They come back where they're appreciated. Not sure if I'll be back.
(2)Mike P.
Went there last night for the first time. Foods was amazing and, Steve, our waiter was very good! Not only good, but very fun, too! There were 4 of us, two had the ribeye steak, one had the chicken, and one had the Mahi Mahi..... everyone thoroughly enjoyed their meals! Will definitely be making a return trip to this place!!
(5)Jet F.
A very tasty and tender 8 oz sirloin lightly seasoned and off the hook in house mac and cheese! Go early here as the retirement community consumes much of the seating. Crazy cheap too. Service is great as are the drink prices
(4)Rickie G.
Amazing food, and a great atmosphere. The waiters were delightful, and prompt.
(5)Jim H.
The other day, my family (6 people) and I came into Longhorn for dinner. Our server was Michael and he did an outstanding job. Our drinks were always filled, he gave us a few loaves of bread at a time which was excellent! We all got steak or fish and each bite was absolutely delicious. There wasn't a bite left on our plates. The service was great, food was even better and we will continue to come back for many years. AMAZING steak. I get mine well done and the cook managed to get my meat tender and fully cooked which is hard to do. Definitely recommend!!
(5)Connie L.
Avoid it. Horrible, horrible service. I do not think this location knows how to schedule its servers properly, lunch doesn't always start after 12, some of us need to each earlier. When 4 or 5 servers are coming in at noon ( i watched them walking in) , there is a problem, especially when there are customers waiting and empty, clean tables inside. My party of 4 arrived a 11:45, there was no line at all and the restaurant was half empty, we had to wait 15 minutes to be seated, after another 10 minutes of waiting at the table (it was now 12:10) we asked someone waiting on a table near us to take our drink order and for some bread. The server told us the bread "came in frozen this morning and would be ready in 10 minutes or so". Serioiusly, there were probably only 8 other tables seated, how is this not ready at lunch time? Also, I saw another table near us that was being ignored get up and leave...smart! Once our drinks came, we finally got the manager over and asked for him to get someone to take our order, he then grabbed a different server to take our order. Once the meal arrived, we did get a good server who was actually nice and refilled our drinks. Summary- Three servers, 1 attitudes, 1 hour and 20 minutes for lunch that consisted of half sandwiches and salads. Food was good, but not worth the trouble and frustration at all. There are plenty of other places right in the area to go. I had hoped for better.
(2)Jessica P.
Let me start with I have been here twice (and I really didn't want to write this negative review). I was very excited when I saw Longhorn was coming to the area. I have been severely disappointed each time. The service is by far the worst and at one point we had to ask for our salads. The first time we went, the kitchen messed up our order (at least that's what the manager told us after we waited nearly 40 minutes and then after that it took another 20 minutes to get our food). Tonight my steak was so over cooked. We waited so long, she offered another but I just said no. They wound up comping my meal. I must have noticed at least 4 others in the same boat. I like LongHorn. I hope they get it figured out.
(1)Diana G.
Come every year to Surprise for spring training. Food at all restaurants in town overall very mediocre. This place had nice ambiance, food was better than average, service was above average so this is a return spot for us.
(4)Sara A.
Horrible horrible service! For the third time in a row the service was so awful we have decided not to go back to this restaurant. Not only did we have to get our own silverware after 15 minutes of staring at our bread, it took them 25 minutes to get us our sandwiches and over 30 for the soup. The food was pretty tasty but our server was dingy, unapologetic and fake. Never again.
(1)Kim C.
Went on July 25 for my birthday. Had planned to go to Cheesecake Factory but was hungry for a good steak and we decided to try it. Friday night, of course we expected it to be busy. Wait time was about fifteen minutes and not too bad. But from the moment we stepped inside, felt this was a somewhat disorganized, chaotic atmosphere. Almost every employee we encountered seemed lost and inexperienced. They had to sweep and wipe down the table while we kind of stood there hovering over our neighboring diners. I think I could have accepted that if the food had been good. It wasn't. We ordered a coke and strawberry lemonade. The lemonade was very good. We were asked if we wanted bread and said yes. Received a basket of two slices of cold hard bread and butter. Since we hadn't been there before, didn't know what to expect, maybe they were cutting down on break intake for the health conscience. We ate it, or should I say, tried to chew on it. Later we got another basket of break when I asked for one and this time it was a full small loaf, nice and hot and soft. So I guess we got someone's leftovers before. We ordered a sampler appetizer which had cheese topped stuffed mushrooms, spicy chicken wraps and tiny shrimp which were supposed to be spicy. The mushrooms were the best of the three. Shrimps were okay...but unless you ate a mouthful of peppers with it, not really what I had in mind. The chicken wraps tasted like frozen chicken wraps you can buy in the grocery store. My husband and I both ordered the same entree, ribeye steak and loaded baked potato and salad. The salad was just okay. Iceberg lettuce, a couple of cucumber slices, one small cherry tomato, and red onion with croutons. The steaks came and we had order medium well. A hunk of fat the size of a half dollar took up the center while oozing blood seeped out. This was not medium well, more like medium or medium rare. The potato had butter sour cream and bit of bacon. loaded? No cheese? no chives? Husband's steak and potato was the same. I had had a wonderful day and did not want to end it with complaining about dinner, so we ate what we could. There was more fat and gristle than meat. I left pieces on the plate and was actually asked if I wanted a box for it! Should have said yes, maybe my dogs would have liked it. Did not get dessert. My husbands grills wonderful steaks at home for a fraction of the cost we paid. Maybe we should open up a steakhouse! Won't be returning.
(2)April B.
Went in for a business luncheon... We were quickly seated and given menus. The waitress came by very shortly and took drink orders and asked if we were ready to order or she could come back. She was very through and went thru all the explaining on how they season the steaks, and explained how to order so that we would be happy with the end result! She also inquired if we were on a "lunch hour" Loaves of bread were sent out quickly and they smelled heavenly! (I am gluten free, so was not able to enjoy,, but the 4 people I was with inhaled 4 loaves in front of me with out a complaint!) Lunch was quickly served and everyone enjoyed the food ordered. I had the under 500 cal - Flat iron steak, green beans & salad (waitress reminded me of the croutons which were left off :o) I thought it was a great lunch and I am happy to see another nice option in Surprise! The desserts looked incredible!
(4)Pat S.
Have never had bad food there. If it's busy service can be a little bit slow but isn't that to be expected anywhere? Their medium rare is more on the rare side but that is explained on the menu. Bread is good. I am so glad to see them in Surprise. And they do have call ahead seating.
(5)David J.
Started off bad - we waited 45+ minutes (after we were told that it would be a 25 minute wait). So 6:50 showtime turned into getting seated after 7:30 pm. After the waitress made it to us, we ordered our drinks, appetizer and meal all at once (since we had so much time to peruse the menu while waiting to be seated.) The drinks were promptly delivered - as was the appetizer which was a group of tasty, spicy chicken quesadilla "burritos". From there it went downhill: 1. My wife ordered coffee. Besides not even offering cream or a spoon to stir the aforementioned non-existent cream and/or sugar, the waitress neglected to even attempt to offer a refill for the entire meal (it was almost empty from about half-way through the meal on.) My own beverage was refilled satisfactorily. 2. After the appetizer plate was taken away, we waited an abnormally long time waiting for our salads (15-20 minutes). They did come; after the main entrees were brought and I asked why we hadn't gotten our salads. Our waitress made some excuse that basically blamed it on "them" not bringing out our salads. I assume the "them" was the same individual who brought out our appetizer. Sorry, but I think that the waiter/waitress should be responsible to check on her guests and make sure that they receive what they ordered. 3. The manager was an empty "suit". He walked around the restaurant, passing by us a few times without even bothering to make eye contact. I did see him chatting it up with some other patrons at the bar but not once did he make an attempt to ask how our meal was. So, we ate our salads and packed our steaks to go - we simply weren't hungry anymore since the appetizer, bread had filled us up, especially after we ate the salads. We left no tip. This is the first time that either my wife or I have failed to leave a tip-EVER after dining-in. I stand by my 2-star review since the food tasted good - at least the cooks seemed to be on the ball. This is the second and last time we've eaten at this restaurant.
(2)Alice F.
Four of us celebrated a birthday today at the LongHorn. All four orders arrived timely, were hot and really tasty. The booths had ample room for four to sit. The waitress served us with a smile. I highly recommend this restaurant.
(5)Joe D.
Went here for dinner saturday night with a party of five. We called ahead an got on the wait list (they don't do reservations, but you can call ahead and be put on the wait list up to 30 mins before you arrive) we were seated within 10mins of arriving. We were promptly greeted by the server. Drinks and appetizers also came out quickly. Dinner followed as expected. Service was great, food was also good, everyone was completely satisfied. One item to point out - I had the rib eye, it was cooked fine and completely ok for me, but they do use a generous amount of seasoning salt, next time I will ask for light seasoning.
(4)Armando P.
Said service won't take a reservation! They said they will start in July! I laughed and said all the snowbirds will gone by then and you won't need a reservation! CorpAmerica!!!
(1)Nadine W.
Did not get 2 out of 4 orders correct . Filet and stuffed shrimp , gave us shrimp and lobster Mac . Not good , fishy . May not come back . Waitress Laurie very nice
(3)Bret B.
We waited a month for things to calm down and decided to give it a try. What a disappointment. When we arrived, there was a 20 minute wait even though the restaurant was half empty. We were told they had a large party when the restaurant opened and the kitchen was backed up (based on other reviews they tell people this often). There were more people in the lobby than there was in the dining room. Reserved signs had been placed on the tables in the bar so people coudn't sit there either. For a new restaurant you would think they would be overstaffed until they figured out the correct staffing levels. Many people walked in and walked out because they were not going to wait for a table when the restaurant was half empty. There was a couple that asked for a manager, and it took so long for her to get there they had already left. That was the only time we saw her for the first half hour we were there. Didn't get her name, but she was very homely with dark hair. The food was mediocre at best. Honestly, not worth the money. Since the kitchen was "backed up" I was afraid to order anything other than a burger for feart I would be there for hours. Lets just say the Fridays they tore down to build this place could do a burger better. I would not even risk odering prime rib at this place. Pretty sure they would fuck it up. The service was not any better. It wasn't bad, but they really need to do some training. In the middle of lunch we are asked if we want seperate checks. Apparentyly because we are two males having lunch we must want seperate checks, right? If you are going to ask that question, how about asking when you take the order or after they are done eating. I said one check, and heres my card. She took the card and was gone forever. She comes out with a tray of 10 drinks she is delivering and finally gets the check to the table. The service was not bad, it just was not good. I truly fault the management. This place needs new management quikly to get this place in order. The manager that was there did not seem to know what she was doing or how to be an effective leader. It was priceless when she asked the couple next to us how everything was, and they basically said the service sucked and they would never be back. "Well thank you for the feedback so I can look into this and make sure it doesn't happen again". Very fake and insincere just like the other employees. It was not a very relaxing experience listening to all the negative comments, complaints, disheveled employees and watching the failure of a manager they have. It was painful. We will NEVER be back.
(1)Allisa F.
When this Longhorn opened it took a VERY long time for them to work out the kinks. We go in every couple months, every time hoping this time will be better. Usually it is hit or miss. Well, they have finally done it! It was FINALLY a 5 star experience. We usually have great service, but our server tonight was Woody and he is exceptional. We had him once before and so we asked for him again tonight. Woody is attentive and runs his butt off! He was super busy but made us feel like we were the only people in the restaurant. He kept our beverages full and was just amazing! The food was perfect! Great flavor and cooked to perfection!
(5)Sarah M.
This was the second time we had gone and both times we ordered the porter house for two. The first time was absolutely perfect but this time it was much smaller, although it was delicious! It was a $40 steak dinner so they really shouldn't skimp. On the plus side, I ordered the cheesecake with banana rum sauce and it was the best I've ever had!
(4)William B.
1st review I've ever done on a restaurant. Took my wife there & it was the worst $70 I've ever spent on a meal. Waited almost an hour for a table, ordered my Rib Eye Med Well & it was Rare, food was salty & the service was just ok. We will not be going back.
(1)Eric W.
Not a good way to have a first visit go. We were seated and waited. It was finally the manager our drink and food order. We were never told who our server was. Ordered a medium steak and it was rare so I sent it back. It came back a little better still never found out who server was manager had his name on ticket let him know this was our first and probably last time in. Such a shame since we need a good steak house in the area
(1)Linda H.
We were told the wait was 20 min even though there were 10 empty tables - menu is NOT vegan friendly waitress not helpful with substituting would not recommend or come back
(1)Tim B.
Great food. Service was bad the first two times there but the third time was fantastic. The server's on the third trip were great fast and verry attentive. Hope they keep it up. If so I will give a better review.
(4)Katie S.
Always great food and good portions. We prefer long horn steakhouse over any other steak house.
(5)Kathleen T.
My husband and I tried it out. The wait was extremely long. When we got seated our waitress did not even explain how the menu worked or how the steaks are cooked. She was rather rough and said crude jokes. My meal came out fine after another very long wait. My husbands came out wrong. It was tough and way overdone. He pointed it out and they did take it back and redo it after some more time. Our waitress was never around and we ran out of drinks. The manager was nice and came out and refilled our drinks a couple of times. I also felt the price was very inflated for the quality of the food we received. I was Not impressed.
(2)dan w.
A disaster! Took my friends for a birthday dinner. 2 out of 4 dinners were wrong. Took 10 minutes to bring the correct order after the rest of us finished. Baked potatoes luke warm and under cooked. Service good. Manager did the right thing and took the bad dinners off the bill. No plans on returning
(1)John C.
Great food as always just make sure you go after 6:30pm or before 5 because the "Sun City rush" is insane. The ribs were amazing...
(4)Terri J.
If it could be a negative star it would be. Went in last evening for a late dinner at 7:30 there were only 8 tables occupied and it took 20 minutes to get water and order dinner. Than an hour to get dinner delivered to our table. Food is good but they need to have a manager on top of service instead of waiting until it is too late and have to comp customers to get them to come back.
(1)Jeff M.
We were very excited to have a new steakhouse in the neighborhood that excitement quickly subsided when we sat down and began to turn to dread when it took our server 15 minutes to make it to our table and when she was there her mind was elsewhere she seemed distracted and it then became evident when our MEDIUM steaks showed up bloody rare! I mean they were mooing. We informed her and it seemed like sending them back was a total inconvenience. If your gonna go out and spend the money on a good steak just go to Flemings or even Outback for that matter. The 2 stars are basically for the friendly bartender we had, we shoulda just ate at the bar when she asked us.
(2)Mike H.
Arrived at 11am (open) and did not see any food on the table until 12:20. Food was mostly so-so, a couple of the steaks were more like chewing on a dish rag. The difference between medium and medium-well is completely lost on their kitchen. Ordered a orange creamsicle drink that somehow tasted like vinegar and sent that back. We had 3 flys join us for lunch, and yes I counted, not much else to do waiting for the food. When it came time for the bill I watched the waitress try to figure the bill out for another 10 minutes. She had wrong people on the wrong checks, then time for another round of wrong items on wrong checks. We will not be going back, the price was not worth the poor experience.
(1)F S.
I went on a Sunday and did not wait longer than 15 minutes. I had the parmesan crusted sirloin which was the best. My daughter had the bacon wrapped fillet and my husband had the rib eye. The meat was juicy, tender, and very well seasoned. I normally don't order sirloin, but it was the best I have ever had. The bread is warm and delicious. My daughter did order her steak well done and it was medium rare. We did have to send it back and when it came back it was perfect. The manager was very apologetic and took her meal off our bill plus gave her a free dessert. The decor and atmosphere are nice. The waitress was wonderful very attentive. I will definitely will be eating there again.
(5)Misty V.
The staff was AWESOME!!! Our first time here. Steak was great!! My husband and I will be back!
(4)Tracey C.
Great burgers. And service has been good every time I have been here.
(4)JB H.
Yelpers, the manager I just talked to said she and all the managers do not care about what "yelpers" have to say. No, thanks. Read the reviews about poor service and decided to call an ask if there were any improvements made and "ros" the manager said she doesn't care about those reviews and of course she's aware of her staff. I asked about the wait and she said is about a two hour wait right now and at least 30 minutes to get food once you're seated. Personally, I love Yelp and it has never let me down. This manager's poor attitude was just one of the reasons we will not even make an attempt to visit this place. Thanks, Yelpers!! I care what you have to say :)
(1)K C.
Went to the new Surprise AZ Longhorn last night, 4/20/2013. Long wait, 1 1/2 hours, place was packed. Four of us finally got seated. One of us ordered, one special serloin with bacon topping, two ordered prime ribs, one medium rate, one rare. Fourth person ordered half rack of ribs. The person who ordered the serloin raved about it. When the prime ribs came out both were very rare, sent one back to get a medium rare. When it came out, looked like bad shoe leather. Quality of meat on both prime ribs was poor, tough and too much grissel/fat. Shoe leather serving was really tough. For $20/ serving the prime rib was terrible. Ribs were so so, small portion and just ok in taste,have had better for less. Three of us had Ceasar salads, worst we've ever had, how can you screw up a ceasar salad. On the bright side the waiter was very good. Won't be going back, even if no wait. Food was poor.
(1)Roman A.
Steak was great and prices were reasonable.It can be crazy busy on a Friday night,you might want to go there after 6 PM on a Friday.4 Stars.
(4)Cindy D.
This would have been a 1 star but the manager made it right. Started out being seated right away..early eve on a Friday. But then it took my husband walking back to the hostess stand 15 minutes later to get someone to wait on us. Okay strike 1. We ordered then (since we had so much time to read the menu). More than 10 minutes later server informs hubby that prime rib he ordered was not ready. Gave him a menu to order something else and congratulated him on ordering a shrimp dish because it wouldn't take too long to cook. Lol. Mgr then brought us an appetizer to make up for the initial delay. Food came and it was quite good Server brought the check and informed us hubby's meal free for not having what he ordered. So all is well that ends well. We will be back simply because the righted the wrong!
(4)Tom M.
Wife and I visited for the first time on Wednesday 1-22-14 around 5 PM. Restaurant was about 75% full. The service was prompt. The wait staff was friendly and competent. The food was good and reasonable priced (sirloin steaks). I would try this place again.
(5)D. B.
Nicholas F went above and beyond, I've been waiting for a prime rib for a beetling time, went it arrived slightly over cooked , They let me nibble on the overcooked prime rib while I waited for the perfectly cooked one.. it's the small things that count, thanks Nick!
(5)Don H.
I am usually very generous when writing a review. Today I might be just a little more objective. Darden corporation, you might be putting far to much emphasis on the operational duties of being a hostest at your restaurant. Due to her hair style we will call her Velma, painting a picture yet? Also they don't wear name tags and at no time was I introduced. So I walk in today with my children around 4:00 and "velma" makes eye contact with me then turns her back to me because rangling her menues is so much more important than actually welcoming us to Long horn. I'm immediately put off by this and I start wondering if we should walk out. For details explained lated i'm very glad we didn't. So now "Velma" counts us and grabs three menus and as more of a statement than a question says 3? She starts walking because apparently us being there is keeping her from the most important task ever, her menus. I tell her that we are waiting for the fourth member of our party and this seems to perplex her. Now keep in mind folks that at some point the braintrust at Darden flys their employees to Florida to be certified to meet the grueling requirements of Darden. I'm getting the idea the "Velma" might have not passed the menu segment and had to retake that portion because the guest walking in takes a back seat to making sure they are in place. They even have their staff wearing police style communications. I envision at this point a whole code system to ensure the god almighty menues make it back to the podium. So now because we are not offered the choice of waiting until our fourth member arrives we are walking briskly to keep up with "Velma" to a table. She gets to the table and makes the question of is this table alright sound far more that a statement. Now I do something that stumps her. I tell her no. The table is the closest to the kitchen they have, hum! My children maybe the reason? The table is also half booth with two chairs and just not what I want when paying for dinner. So now "Velma" being even more stumped walks back to the podium, her barrier to the general public. "Velma" now hands me a pager and misses my joke completely as I tell me children that now we are known as 43. Humor is completely lost on "Velma" as at this point I am keeping her away from her precious menus. By now my wife arrives, formerly known as my fourth. This point "Velma" might seem just a little happy because she is clutching her menus. Now at this point you may think I need to get a life and might also be wondering why a 3 start review. Once seated we met Haili. I know her name because she cheerfully introduced herself and welcomed us to Longhorn. Wow she gets it. As obnoxious as I may be she usderstands that menus really don't create revenue but guest do. We looked over our menues and order and have a really nice dinner. Haily has the Darden indoctrination and says my pleasure to just about anything you ask and even acknowledges that when I ask if thats a Darden thing. Turns out she moved to Az from New York with the company to open new locations. This is a very good choice as she does a great job of chipping away any damage done by hostest "Velma" we have a nice cross section of menu items and a nice strawberry shortcake to share. During no point of our meal were our tea glasses empty because Haily is on it. We pay, we grab our takeout box and walk towards the hostest podium. Now I can't help but walk real slow just to offer the opportunity of maybe a thanks for coming perhaps just kiss my ass but nope nothing. "Velma" is now teaching we will call him Erchal how to make sure the menus are in order. I say thank you for choosing Longhorn but this just satisfies my humor as it is lost on "Velma". Way to busy training "Erchal" the importance of the menu's. Food overall was good. Porterhouse never disapoints. HAILY is awesome! Need I say more about "Velma"? No! A perfect solution here would be a field trip acoss the street to the olive garden. Why you ask? If you have ever been to the Surprise location of the Olive garden then you know Lynn runs that place to perfection! Darden are you listening or bigger question, do you care?
(3)Brandon K.
I have to say I like this place. I have been there a couple times and once sat at a table, although there was a little wait it was enjoyable and food was really good. The staff was great and friendly. Another time I circumvented the wait and sat at the bar. My meal was again good and this particular bartender (Sam) was great. She was very personable and fun. I will be a repeat customer.
(5)Jeff C.
Just came back from dinner at the Longhorn. The place SCREAMS Darden Restaurants. OMG it is so plastic and cookie cutter LOL. . OK this is an honest review. We had 5 people in our party and were quoted 50 minutes. 1 hour and 40 minutes later we were seated in a 3/4 full dining room...OK.. We ordered 2 appetizers and at this point I settled in for a Darden restaurant experience. What I mean by a Darden experience is insincere fake , pay and leave, crappy food and people around us thinking hey this is good. Oh and do not forget the lowest quality food out there dressed with something that makes it even worse. I got far less then that. The 2 appetizers were god awful. Ok entrees arrived. "here you go folks shhhhhhhh do not tell anyone we mask a bad cut of meat with SALT and then MORE SALT". OK it is darden i get it...but LOL REALLY ? All 5 of us were looking at each other and silently asking " is it just me or is this REALLY bad? I simply can not say enough to how bad the food was. Service was EXTREMELY unprofessional and painfully slow. The server knew absolutely nothing menu related. Now get this 1 of our people asked for the steak black & Blue. the MANAGER came over and said "i have been in the steak business a long time and i have never heard of that". UMMMM OK. LOL WOW !!! Both Filet Mignons were chewy for filet, NY Strip was really odd texture, Porterhouse was REDICULOUSLY fatty. Just do not bother going it is a total waist of time and effort.
(1)Karen B.
Just ate at Longhorn Steakhouse - worst service - EVER. Took over an hour to get food. Everyone's baked potato was ice cold. Waiter brought hot ones after 10 minutes, then meat was cold. Talked to 2 different managers who refused to offer ANYTHING. Will never go there again. Way too many good places to eat who care if people return.
(1)Norman B.
My wife and I been here 4 times now. Each time, the food was great. Waiters and waitresses have been good 3 out of 4 times. The 4th was just slower to service table, but not to the point of making it a bad experience. The steaks have all been tender and cooked just right. The 33oz porterhouse for 2 was great! It can get busy, so we always make reservations to avoid the wait.
(4)Burning M.
One word: Sodium.
(1)Jack G.
We had been waiting and wondering just how the dining experience was here. We went in on a Wednesday at 4:15 PM......and even though there were MANY empty tables we were told our wait would be 10 minutes. Our wait time turned into an hour...not 10 minutes I ordered sirloin steak and my wife ordered a baked potato, along with French onion soup. My choice came with a side salad and I optioned for the French onion soup also. Our orders arrived in decent time....but my wife's baked potato was cold, although her soup was very hot. My soup was hot as well....but my salad was very mediocre at best. My piece of steak looked good when it arrived.....but wreaked of salt upon tasting! I could not even finish the meat because of the taste. To top things off......the bill came to just shy of $40......and we had no alcoholic drinks....just ice tea and Coke. No desserts either! Needless to say, we won't be going back.....and I don't really think this restaurant will be around long, because there are too many GOOD places to eat in Surprise....and all very easy to get to!
(1)