Food is good! We been twice once at the hibachi dinning ordered the steak and lobster for two real good! The chef was entertaining but for the price plus tip I can hit my spatulas together all day at home! Also the place needs some maintenance ASAP! The day we where the ac was not working they had fans, looked dirty all over the floor and the girl picking up the tables was cleaning with disgusting dirty rag! Second time there we dined in there was bugs on the light above our table! Food is good but idk what management is doing!
(3)
Nikki B.
I went here with some friends and the food was pretty decent, but I have to admit to wish you got more bang for your buck.
(4)
Chrissy A.
We went for lunch on a Saturday. Not busy at all, yet waited forever for our sushi. Only two rolls we ordered. No Miso soup or salad was offered, no refills given on our drinks. Atmosphere kind of off. Just not a very pleasant place. The rolls were okay. Just okay.
(2)
Casey A.
This establishment seems a little run down but I usually visit for lunch and it is worth it. The lunch specials are decently priced and the sushi rolls are tasty and very large! I always leave full! Service is friendly and prompt. I just can't get over the fact that this place could really use some renovation and TLC. The booth seats are all cracked and decrepit looking... Something that kind of gives me the heebie jeebies. I would love this place so much more if it just felt cleaner.
(3)
Susan H.
Walked in, waited 4 minutes to be seated. Multiple people looked at us, no one was willing to help. (Mind you there was ONE party of about ten people there - so they were NOT busy) Sat down, looked at the menu as we were greeted by yet another rude server and just walked out. Would not recommend them just based on the service.
(1)
Christina C.
Great food and sushi rolls. Excellent happy hour got to have the sake bombs it's fun with friends
(4)
Ralph V.
Disappointing. No host to seat us, so we eventually found someone at the bar to help. No seating near the chefs preparing the food, so missed out on the 'hibachi' experience. The tempura appetizers were done very well, and our server was very sweet and attentive. Unfortunately the main meal (steak, shrimp and chicken with rice and vegetables) was absolutely abysmal. Everything - absolutely everything - was completely saturated in soy and sodium. The rice, the chicken, steak, vegetables... everything. Further to this, most of the plate was also saturated in grease. About a third of the way in we just gave up on our meals. For the prices charged, I was expecting something a lot more authentic. The preparation felt amateurish (along with the 'sauces' offered) and the check at the end of the meal felt like a kick in the gut for what we had received. After we settled our bill and tipped the (excellent) server, we passed a hostess on the way out who could not be bothered to look away from her screen to acknowledge or thank us for visiting. I don't think we'll be coming back.
(2)
Cheri A.
Wow!! What a waste of a night out!! So without going into detail about the ghetto menu and decor in there lets get to the real problem! While the "chef" was cooking our dinner the grill kept going out and was totally broken. He didn't make it a show and was stressed out the whole time. He knew the grill wasn't really working yet he continued to cook on it. The rice was hard. The veggies were not cooked and then the shrimp and steak tasted bland and since the cook was trying so hard to overcompensate for the broken grill that he left the meat on there for so long it was well done. And then he finally gave up and took the chicken in the back and cooked it back there. When a restaurant makes a mistake they need to make it right some way. Remake the food or give the meal free. Then when the chicken was brought back out to us the manager was just like sorry the grill was broken and then left. So we got a box took all our food home so we could cook it and when the bill came, no discount at all. 54 bucks for 2 meals that were not cooked and tasted bland and like crap!! Serious?!?! Basically this place does not give a crap about how your experience is. I hope this places closes down soon! That way they can't waste people's time and money!!
(1)
Suzanne H.
Food was good as usual. We were seated at a table in dining room facing the sushi bar. A few disturbing things. 1) I watched a sushi chef eating while behind his station (a health code no-no) not to mention didn't see him wash his hands before he worked on order after eating. 2) the ladies restroom was TRASHED 3) there was a large table in dining room that were behaving as if they were in a nightclub. Chanting for shots etc.
(3)
Tea F.
No one cares at this place! You would think the Hibachi chefs would care a little more about cooking your food (after all don't they have to spend some time learning all those fancy skills?!) Anyway our last experience there was terrible. The guy just wanted to go home - the only trick he did was the onion volcano and it was so disappointing as we had guests and our young kids there. Oh also if you go make sure to ask for shrimp - as the server explained to us you only get shrimp included with your meal if the chef feels like including it. All other times it has been included but apparently it's up to the chef because that makes sense.
(1)
Kim K.
I used to love this place. I'm not sure what happened but every single time I've gone it's proceeded to get worse and worse. I invited my friend from across town tonight to experience his first hibachi and I'm almost embarrassed. 1st off, management has this place very understaffed. Almost all the grills were going and they had two servers to serve the entire place. The poor waiters were running around with their heads cut off. It wasn't their fault for the issue but because of the issue the service was TERRIBLE. 1) Our salads were brought out about 20 minutes after ordering and they didn't bring enough for our table. He apologized and ran back to the kitchen but got side tracked serving every other table that the salad was forgotten about. 2) Our soup came out when the chef was cooking. The waiter couldn't keep up, not by his fault. 3) Our drinks weren't filled. He didn't have time. 4) Our chef was speaking Spanish almost the whole time he was cooking to the Spanish speaking group at our table. I love myself a group of Spanish speaking people but when I'm paying $22+ plus for my "show" and dinner I'd like to know what's being discussed... 5) Our check came about 30 mins AFTER we were all finished. My group and the other group literally sat there looking at each other and looking around for our waiter that was slammed with other tables. Then you sat waiting for another 10 minutes for him to come back and get our cards to run them. 6) 18% gratuity was automatically put on BOTH groups check. I had a group of 4. They had a group of 5. I'm sorry. The service was horrible. The food was mediocre. The poor waiter totally didn't deserve a $20 tip and that wasn't his fault at all. Since when did a party of 4 start getting billed for service too? SUPER TACKY! 7) When you walk in there's giant signs posted everywhere about how they longer take gift cards and refuse to take some coupons or something. It screamed unfriendly, cold, and you're about to get charged a ton of money for a bad experience but we don't get a crap... NO DISCOUNTS! 8) My 12 year old twins were told they were too big to order off the children's menu so their dinner was $10 more each. The menu says 12 and under. Do I need to start bringing birth certificates with me to prove my age when I order steak and shrimp? This was probably our 10th time attending and will be my last. Just avoid the place at all costs. You're better off running to Panda for some fried rice and orange chicken down the street, or better yet.. grab a burger from Freddy's in the same parking lot. Save your $150 and run into Best Buy next door and buy yourself something worthwhile. They clearly don't care about the reviews being left here either. It really says a lot and I wish I had read these before I came home so angry that I had to take the time to warn others.
(1)
Christian E.
I won't ever go here again. I went during happy hour and the bar was packed. I went to the empty sushi bar and sat in front of two sushi chefs and they failed to. Serve me or even acknowledge me. Customer service sucks but what do you expect From a Mexican owned japanese restaurant
(1)
Maggy B.
Food here is very good. Service? Eh... Not so much. The owners are usually not willing to make things right on the bill based on experience. But the rice at the hibachi tables is really good! The sushi happy hour specials are also very good. But happy hour sushi prices are for dine in only. You pay double if you wanna take it to go.
(3)
henny p.
It was my 1st time here & will definitely be my last. Arrived at 7 pm & was seated, party of 3. 20 minutes later 1 of the waiters came & took our order of drinks & appetizers. 25 minutes later, another waiter came & asked if we were ready to order. We explained we had already ordered with the 1st waiter. 1st waiter comes back & asks what we ordered, looks at his notes & says he'll get our drinks. Another person then brings out drinks. 2nd waiter comes back & asks what we ordered & says they work together but some is really not #1 waiter table, he didn't care & didn't put the order in. After an hour of waiting 1 of our 3 appetizers arrives. We had to ask 2 waiters for napkins, another water & another plate since there were only plates for 2. 2nd appetizer arrives & has hair in it. We're done trying to give this place a chance. Ask for the manager. 15 mins later, ask someone else for manager. 3rd appetizer arrives, we explained we were not eating & would be leaving, he leaves 3rd appetizer anyways. Finally go to the host & ask for the manager. 20 minutes after originally asking for manager, we got one. He apologizes, we leave. Worst service ever & i can't comment on the food because we never ate it once we saw the hair!
(1)
Mark B.
I stumbled across this place while on my way back in from San Diego a couple weeks ago. We were still 45 mins out from home & everyone was starving so we stopped off I-10 & Litchfield Rd to get something to eat. We didn't know what to expect, but my wife, kids & I all love sushi so we gave it a go. The 1st pleasant surprise was that it was Happy Hour from 3pm-Close on Sunday (the day we were there) and there were many great drink & food specials on the Happy Hour menu, which we ordered everything from. The next pleasant surprise was that the sushi piece and serving sizes were generously LARGE. We left full, happy and impressed. I wish we lived closer to this place. If we did, we'd be regulars. Enjoy it if you're in the area, or make a plan to seek it out. If your experience was anything like ours, you'll be very pleased.
(5)
Michaela M.
I went here in Christmas Eve with my family. We were a little skeptical at first as their weren't many other customers but we had an amazing time. Our server was named Sam and was very funny and engaging with us. He had to deal with 9 very loud people and was making jokes with us, we even asked him to take a picture with us at the end. Our chef-Romo did a wonderful job engaging the kids at the table and allowed all of us to be involved in the experience. Romo also did a great job cooking! The only downside was paying 8 additional dollars for the Birthday special which wasn't more than a song and some fruit. I've been to many places like this, but this place have us a good family atmosphere and cared about their customers!
(4)
Joshua C.
Come here for happy hour. $5 tuna rolls good size good quality. Great drink specials!! The rolls are not flashy but thats what soy and Wasabi are for!!!
Unbelievable $6 for chicken bowl had less then 1/4 of a chicken. When asked how much for a side of chicken we were told $9 to $10. Now a manager cannot come cause he's cooking...REALLY!
(1)
Ronnie D.
Best happy hour on the west side. My wife and i love this place. Can't beat domestic draft $1.50 and $4-5 rolls during happy hour. Don't forget $5 sake bomber. This is the place to go if you want to get smashed and eat great food.
(4)
Krissy M.
This review is from March 2014. My hubby and I went here with my in laws for our last dinner before we flew back to PA. We were seated pretty quickly but that was the only good thing to come out of this experience. We waited 10 minutes until someone greeted us at our table. Our waitress took our drink orders and yup you guessed it the waiting game began. Finally our drinks arrived and our orders taken we all ordered hibachi meals. After what seemed like forever (30 mins) our drinks empty and stomach grumbling our soup and salad arrived. Disappointed that the soup can be considered cold and salad drowning in whatever dressing they use. Waiting for our actual meal to arrive and sipping the melted ice from my drink (no one refilled our drinks), a table next to us couldn't take the waiting game (they arrived way after us) was pretty noticeable with their complaints. We weren't at that point yet, patience is definitely a virtue and we weren't in a hurry (a good thing too). Finally after all the waiting our meals arrived, I have to say it took more than 30 mins from when the soup and salad arrived. And yet again a disappointing experience, the food was not warm anymore, the plate was half filled with the vegetables or should I say onions. And the portion of the protein that you get was laughable, the meal was so bland, which I was really disappointed about. My husband and in laws barely ate their food too. Our drinks got refilled when we asked for our bill, and yes you know it you have to wait for that to come too. Our waitress was nice and apologetic, she did look like she had too many tables to serve and that's why all the wait. I gave this place one star, just because our waitress was nice and you can see how hard she was working running from table to table, if not for her I would rate zero if I could. I left the restaurant wishing that we would have went else where.
(1)
Victor A.
I had lunch with a client at this place about 10 days ago; paid about $90 and lost the receipt somehow...went back three times already to get a copy of the receipt and got the worst customer service ever; three times I waited for a manager to help me, three times being ignored and sent home, with the promise that someone will call me...I stopped by again this afternoon and after finding out that the manager was outside for lunch (really?!?) I was told again that somebody will call me...bad taste in my mouth again! I will never eat there again and I will tell everybody about my bad experience!
(1)
Lindsay L.
My husband and I went there for a sushi date last night and we have never been so uncomfortable and disgusted at a restaurant. To start the hostess was so unprofessional and told us that all the tables were "like full" and kept saying "like". She asked us if we wanted to go check for ourselves, I asked is it self seating and she stated that there are tables for 2 but that we wouldn't want that. We both went and glanced around the corner and there were 4 open tables. Finally after being seated at a booth we realized the atmosphere of over served drunks. The couples next to us were slamming drinks and obnoxiously cussing, and yes there were children right by them listening to every word. I ordered a cocktail and my husband just had a water, the server asked him rudely "you're not gonna order alcohol?"....Finally our drinks came and the glasses were obviously not washed with fingerprints and left over food particles on them-our appetites were ruined. We ordered a vegas roll but it might as well have been a cream cheese puff because all it was was deep fried cream cheese. Needless to say this was the worst experience we have ever had dinning out and we will definitely not be returning. HORRIBLE!
(1)
Samantha B.
I just wanted to say how horrible the owner is. I have been going to this Hayashi for years and never had any issues until tonight. I ordered the exact same thing I always do. I substitute one of my rolls with shrimp instead of salmon. Well the waiter came back and said the owner said I can't do that and I would have to pay full price. Not that I can't afford it but I thought it was crazy I never had an issue with shrimp. So the owner came and asked what my problem was and said she was charging me full price. I told her I always order this and never have a problem. She told me you can stay or leave!! Needless to say I told her I was leaving . She was a total b*****. I felt bad for the entire staff and even tipped my waiter because it wasn't his fault. I couldn't believe she told me to leave over a substitution for shrimp. Now I am at Ah-So and will never go to Hayashi again. She does not deserve to be an owner!
(1)
Luana I.
so far so good...it s not a busy place! samurai drink is pretty good.. oh, and the cucumber margaritas cheers!
(4)
Rhonda Z.
We ate here tonight for the first time. Excellent food and service! We both had the filet mignon on the hibachi and it was superb! So tender! The service was great. Our drinks never got low. We will definitely be back!
(5)
Jennifer R.
This is my favorite place to eat in goodyear. I prefer their sushi over anywhere else. The wait staff is nice. The hostesses are a little unprofessional but then again they are about 17 years old. Best fresh hot food.
(5)
Adam O.
This place is great. Super cheap but everything is quality. Happy hour is like all day and the bartender makes the drinks really good. Rolls are great and the music isn't bad. Last time I spent $50 and me and my girlfriend were full and drunk. She left her sunglasses and they kept them for a week and just brought them to her! Shes super happy. This place rocks!
(5)
Dionne S.
Absolutely disappointed. I went on a Saturday night. Not crowded but a good amount inside to make me believe this place might be decent. I just moved from Mesa to this side of the valley so I didn't want to drive 30 mins to go to my usual sushi spots. Won't make that mistake again. The sushi was extremely bland and service was slow... I sat at the bar.
(1)
Jennifer M.
Service was good, everyone was friendly and the sushi is good and the prices are great! The happy hour is a good deal. The outside area needs tending, clean Windows, sweep up cigarettes and wipe down tables and chairs. I would still come back...
(3)
Gian S.
Probably the best place in Avondale to hang out and put down some sake bombs. It's honestly not the best sushi in town but with happy hour pretty much everyday and all day you can't complain. The gyoza is always my go to item on the menu. My service experience here has always been positive. The hibachi is nothing special, all the same tricks and jokes and the food they cook is good.
(3)
Stacey C.
our family has eaten here frequently (on the grill side). this evening we chose to sit on the table side, for the first time---NEVER AGAIN!! son ordered shrimp (cane out over cooked) daughter ordered steak, medium (came out well done) my husband ordered kobe beef, medium (mind you, this is a $65 meal--came out WELL DONE). we are "regulars" the staff knows us, and knows that we have never complained about our food---when we did complain this evening, the "manager" on duty even stated that we have never complained. all in all, we ended up paying for all of the terrible meals---however, they have us a whopping $20 gift certificate for a future visit..... needless to say, we were very disappointed to know that regular, repeat business is only worth $20 to them
(2)
Kristin M.
It felt dirty walking in, when they lady say us there was still food on the table next to us which we found to be gross. They took other peoples orders and served them even though we had arrived before them. Food was alright. Don't recommend
(1)
Sabrina N.
Good was great, horrible service and place was dirty. Bathroom had no paper towels and toilet was clogged, trash all over floors in dinning area and vinyl on booths needs to be replaced due to shredding. Won't be returning;(
(1)
Jeffrey T.
First let me just say the Hyashi in Surprise is one of my favorite places to go. Now saying that my wife and i went last night for New Years eve dinner to the Litchfield and McDowell restaurant almost left before we ever ordered. Tables were sticky. Floors were filthy and the booths were falling apart. If this was my restaurant I would be embarrassed. Why should people even trust what comes out of the kitchen. Everything on the menu, which also looked like it came straight from a greasy spoon dinner (the menu), was more expensive than the suprise restaurant. And didnt even have the same selection. And was told when asked about ordering what we liked from other place " Its impossible ". Now server was great. Forgot his name but he had only been there for 2 weeks and the food we settled for was bad, not great though. It's a shame but we won't be returning. My advice to the owner. Close it or fix it, there is no shame if its not working for you to closing but there's no honor in keeping it open in its current conditions.
(1)
Patreesha G.
Are you kidding? After several good visits to this spot, we walked in on Father's Day around 4:00 and suddenly the "Happy Hour" that is heavily advertised on the outside of the building doesn't apply on a "holiday"???? No sign, no warning except for the bartender having to give us the bad news. The place was a ghost town - why not just close up for the day?? What is with this place? The owners are pretty stingy and do not treat customers well at all. Serving staff has always been nice though. You might want to rethink this business strategy. Off to Tomo we went......always a good bet on good sushi. Don't tip to heavily there though, the owners get most of it but that's another Yelp for another time.
(1)
Kellie K.
Terrible experience and we will never be back. We decided that we would go to this place because we love the one that is located in Surprise. We don't go too often because it is a little pricey and we believe it should be for somewhat special occasions or once in a blue moon. We should have known to turn around as soon as we walked in and saw the sign that said "we no longer accept hyashi gift cards at this location" written all sloppy in black sharpie. We were seated with a group of 5 already waiting at the grill table. Another red flag that we should have turned around was the arrangement of plastic plates (burn marks and old crusted food included), mismatched chairs at all of the tables, and misspelled menus that were typed up on a computer. It seems to me that a place that charges 25 big ones for one meal would at least have some real dishes. Not long after we were seated we began noticing how unnecessarily cold it was in the place....and then the wait to place our orders. Finally our chef comes out and starts cooking for us. He was a quiet guy who didn't do any of the fancy tricks or make any jokes like most do, but whatever...and then it happened..the grill went out....3 times, but he kept cooking. All of our food was undercooked. I took a couple of bites and was done. The food was so bland! The rice was hard, the broccoli was raw, and he actually took the chicken to the back to finish cooking it. By this point, we were so "hangry" and frustrated that we had to wait so long for the grill to keep reheating and the with undercooked food we decided we were just going to ask for a box and the check and take it home so we could cook it so it was actually edible. We thought that with all of the difficulties we had we would get a little discount or compensated in some way, nope..$54 for 2 meals and 2 waters. Seriously, don't waste was your time or money.
(1)
Jezel O.
I haven't sat in the eat in dinner but I always sit in teppanyaki (grill side) very expensive but worth it in special occasion. It's a blast to watch the show they put on. They live to entertain and the steak is amazing. Absolutely delicious. It quiets down after they are done cooking so it's a nice place to talk to a significant other.
(4)
Ant M. A.
Being a huge Benihana fan, I had to try Hiyashi Japanese Steakhouse while visiting Goodyear. I must say, the greeting and welcoming as we walked in had to be one of the best I have ever experienced. I felt like they knew me here. After the excellent entrance, we were seated by the Hibachi grill. There we sat for about 15 minutes before the talented chef walked in. After a fun and exciting show. I had to check if I still had eyebrows. The guy sure loved playing with fire. The food was excellent. I had the steak and scallop diner with the fried rice. The service was on point and the drinks constantly flowing. The experience is worth the visit. I am a fan and will return whenever I'm in town again. Update 2: 8/6/2014 I said I would be back and I did. As far as the experience goes, nothing much has changed. The service is still friendly and attentive. The food is still up to standards as well as the hibachi experience. One thing that I won't lose sleep over but did catch my attention was the booth benches. A few had tears and looked used and abused. I think it is time to update the furniture folks. Besides that, I highly recommend.
(4)
Tom B.
Sake Bomb!!! Sunday night this place has the best happy "hour." All night happy "hour!" Average tempanyaki food, but great service and very clean and great for big parties.
(4)
John S.
terrible service, descent food, and questionable pricing. last minute dinner so it worked but with additional time I will take the time to look elsewhere next time.
(2)
Sasha E.
Best place in the area and amazing happy hour prices! I recently moved back to so Cal and have to admit this is the only thing I miss about AZ. You can't beat the late night happy hour! Keep up the amazing service and wonderful food and thank you for always assuring complete customer satisfaction!
(5)
Veronica V.
I am reluctant to post a review after only trying this place once. However, the grill cook gave away my shrimp and that is a no no. At first I noticed him asking a kid next to us "You want to try some shrimp and gave him a few pieces. Then his brother asked for some and he gave him some then the Mom said yumm so, he gave her some. I started thinking maybe they ordered shrimp too, but why would he give them so little. So after we all were served only two of us actually ordered shrimp. Me and my guest! I was gypped on my $22 plate of shrimp that came with less than 10 pieces and I had seen others plates with mounds. I would have liked to sample the Dad's scallops or maybe their chicken or how about the Mom's lobster. Not cool. The food wasn't even flavorful, nothing, not the New York Strip, rice, or veggies. I don't think I would ever go back even though it was a pretty nice show at the teppanyaki grill.
(2)
Honest O.
I am visiting the Phoenix area for the weekend for a family wedding. On the way to our aunt's vacation home, my parents and I stopped here. We wanted a table in the front of the restaurant but they were full, so we were seated in the hayashi section. I'm glad we were! We all ordered sushi, but 2 young ladies were seated at the same table as us. We got to watch the chef make hearts out of rice and volcanos out of onions while making their food. He tossed broccoli in their mouths. We were getting a kick out of it, especially when he turned to us and started flicking broccoli to me and my dad. The owner or manager came by every once in a while to check on our table and ask if we were enjoying our meal. If we were staying in Arizona longer I would really love to go back for the hayashi experience. The closest thing we have in the Bay Area that is similar to this, is Benni Hanna, but I wish we had a Japanese food restaurant with a similar kind of dining experience. I would take all of my friends here! Fantastic!
(5)
Adam H.
If you get a chance to request a chef for Teppanyaki Romo is the best I've seen! I've been to many of these types of restaurants in my life, and typically don't care much for the show. Romo however ruled, and was an excellent entertainer! My girlfriend said it was one of the best spicy tuna roll she had eaten, and my meal was delicious as well. My only gripe (and it's kind of a big one) is my girlfriend had ordered sushi and appetizers as her main meal, but they brought out her food before the chef had arrived. We tired explaining that she wanted to eat dinner with the table, and their solution was to return her food to the kitchen and keep it warm until the chef was finished. That's not really cool. They should've suggested to make a new plate when the table was served.
(4)
Rob L.
S'okay... Took my sister here for her birthday. The interior is very nice and the staff was courteous. We had three kids with us total and they were patient, as well as quick with drinks and appetizers. The setting also encourages good family conversation. The teppanyaki presentation was middling, at best. Nice guy and all, just used to seeing better skills. And the older dude working the table across from us seemed to think that just adding more fire = better = big tips. Instead, he singed his eyebrows and nearly set of the dry fire suppression. The big knock on this place is the price point. A tad high.
(3)
Diane R.
Brought our 5yo son for 1st time He Loved it! Chef was great w interacting w him. They do the usual flare w onion volcano, egg tricks, but still always a good time
(3)
Lori D.
I got the Las Vegas roll which was fried yet served cold. The wait service was lacking and the sushi itself was average albeit a little scary to eat. Served with pink ginger, which is always a red flag to me.
(2)
Bill H.
Food is good. Service is ok. Prices are similar to other teppan places, portions are smaller and prices a bit higher. Overall a B+ A- not bad
(4)
Kimberly J.
We love sushi and the option for tepanyaki here. The service was SLOW. We were almost ready to walk out after no one acknowledged us after 10 minutes. Finally we were able to order. We ordered sushi which was meh... And the meat and rice from the chef was okay. The chef was fun and the kids enjoyed the experience but we will not be back.
(2)
Debra A.
We came here for dinner and had the Shrimp Tempura which was horrible. We sat in the dining section and the atmosphere is very nice but our meal for 18 Dollars was very lacking in quality and flavor! We told the server and he made no effort to correct the situation so we will not be back!
(1)
Valeria C.
Food was great! BIG portions. You must try the Firecracker Roll.
(4)
Traci S.
Excellent Sushi, great service & amazing happy hour! The only think I would suggest is gluten free soy sauce so I don't have to bring my own.
(4)
Bekah L.
Great happy hour! The guy bartender sucks and ignores customers but the girl on Wednesdays is awesome, Michelle. It's a little hole in the wall place with cheap drinks, a long happy hour, and tasty sushi. We go quite often and have discovered the only way to get good service is to either have the nice blonde lady who wears a tie and serves or the bartender Michelle. The other waiters get way too flustered when it isn't even busy. If you're looking for a new spot try this place out! If the decor was not so tacky (and paper taped up to the wall throughout the restaurant??) it'd get 5 stars from me and my husband. We'll be back :)
(4)
Carrie G.
I've been twice already, once at the actual tepanyaki table and another at in the "regular" section of the restaurant. Both were great! I had their shrimp tempura on my first trip and it was absolutely yummmmmmmmmy! It filled me up quickly and left me wishing I had room for more. I chose to get the clear soup instead of the miso soup for my appetizer and I liked it more since I'm not a fan of tofu. But both are great and just as good as other soups I've had at places like Benihana's. When I sat at the hibachi table, I ordered spicy tuna rolls (of course!) and wasn't impressed enough...although it was not the worst I've tasted. It has a really neat and classy atmosphere and both waitresses and the chef I've had were friendly, fun, and provided great service. I plan to go back, but I will stick with the uber delicious shrimp tempura instead of perhaps trying some sushi. Their fried rice is also fairly good as well as compared to Benihana's and waaaaaay better than Ah-So's.
(4)
Judy L.
We came back to the tepanysaki table again, our table side chef Leon was the bomb, and our wait service was wonderful. Why the 2 stars? The food was good and tasteful on the tepanysaki but the sushi got someone from our group sick. He ordered the yellowtail, tuna, and octopus. He was the only one that got food poisoning and he is the only one that had sushi. After reading the other 2 reviews, it seems that they have issues with their sushi and raw foods. That is not good that people are getting sick.
(2)
Rick B.
Sushi not so good compared to blu sushi...although teppan was good...blu definitely has best sushi in town
(1)
T C.
I tried the grill side and was pleasantly surprised about the food. I tried the couple's steak and lobster (~$65, yum!), the chicken and shrimp (~$30, a-ok), soft shell crab appetizer (~$12, yum!), squid salad (~$12, a-ok), rainbow roll (~$12, meh), and caterpillar roll (~$12). The lobster was HUGE, the steak was almost satisfactory in terms of quality and the way it was prepped and cooked. The shrimp were HUGE and the portions were more than generous. The fried rice was a-ok and the veggies were cooked perfectly. Other important info: service is friendly and a bit scattered, portions are generous, chef was nice and sometimes funny but most of his jokes and moves were canned (VERY SIMILAR TO BENIHANA'S, if you've ever been), and ample parking.
(3)
Amber C.
My husband and I and our 2 daughters, age 8 and 16, at here on Valentine's day. We were very impressed! The food was DELISCIOUS and the sevice was suberb! Everyone from our waiter to the cook were very professional and friendly. The cook entertained the kids and made us all laugh. Our glasses were always full. Even at the end, the manager came and shook our hands and asked us how our dinner was. It is a little pricey, but you get a lot of food for the money, and keep in mind that part of what you are paying for is the experience. They also usually have a coupon available in the Money Mailer. We will definatelt be back!
(5)
Allison V.
I've only been here for the Sushi Happy Hour (weekday early afternoons).The prices are beyond reasonable at that time. Like $2 - $5 a roll. Considering the price the sushi is quite good.
(3)
Steve S.
Good stuff with the Mrs.
(3)
S T.
2nd trip was quite disappointing. Ordered a couple of bento boxes. The miso soup was not hot, barely lukewarm if that. WTH, why can't they serve hot miso soup. Also, the rice that comes with the bento box wasn't Japanese rice. It was Jasmine rice. I would be okay with it but it was undercooked. A bit too dry. The rice on the california roll was dry too. Sucks. Tempura was still decent but the rice and soup really ruined my meal. It will be a long while before I head back there again. Learn how to properly cook rice people!!!!
(1)
Love H.
Loved it! The service was great so was the food! And the owner was very nice and greeted us and shook our hands when we walked in! That to me is great business ! Sat at the Teppan Grill..yum! For sure I will go back next time I am in town!
(5)
Luciana L.
Let me first say, the environment was great, the staff was cordial, and the food decent. I'm giving only 2 stars for, quite frankly, one main reason: the food took a very long time to make. Our entire dinner took 2 hours and the first hour was waiting for the food. The place was busy but not filled so quite frankly, there should be no reason for this inconvenience. I will come here again and give them a second chance because our meals were good and I look forward to having their specially made sushi selection. It just won't be for a very long time because they need to figure out how to manage the staff first. We have a sushi place we LOVE (Tomo's) so H's has a lot to live up to. The Environment. You can do hibachi, hang at the bar or have a sit down. The environment is pretty foo-foo and definitely restauarant-y and not some hole-in-a-wall. Probably a good date place but there were families there, too. The staff. They were initially out of menus and hubby and I had to share. Luckily, the hostess was able to snag another one but that was our first impression. Not a good one. Well, our first impression was actually having to wait for almost 10 minutes to be seated when there were obviously plenty of empty tables, just not enough staff. Our waitress was very apologetic b'c of the long wait and constantly asked us if we needed anything. I'd rather have that than be ignored but she probably could have toned it down a bit. Actions speak more than words and for the time we had to wait for our food, they really should have given us a discount instead of just saying "I'm sorry" 20 times. The food. We were in the mood for cooked food so we got the Bento A and B - salmon (a) and beef (b). It came with rice, tempura, shumai, miso soup, and salad. Mine also came with a california roll and hubby's came with 4 pieces of sushi. The salad, soup, and main meal all came at the same time because of the backup which really sucked. The breading on the tempura didn't taste "light" like a tempura should taste (you know what I'm talking about - the difference you get between calling it a tempura or basically just fried shrimp). The rest of the food was pretty good. Miso soup tasted lighter than most places which I loved. I've had better california roll but it does pass muster. The menu. There was a pretty good variety of stuff there between hot and sushi. They had some interesting sushi selections that I'd like to try next time but just didn't feel like having that day. Our meals came with the basics and hubby commented on the 4 sushi pieces he had with his Bento A meal "It was OK but I have had better." I didn't try his so I can't comment. I liked their California roll that came with my dish (but I have had better). They have descriptions of the various rolls (which most places that cater to Americans do) so that will be helpful in your decision-making. If you're testing this place out, I would visit when it's not peak hours. It's definitely worth a shot. It just wasn't worth the time (i.e. long wait).
(2)
Jasmyn D.
Sushi was good. Had great customer service. Downside there was a hair in the eggrolls. We notified the server and they were quick to offer a refund or give us a whole new order for free. Handled it very friendly.
(3)
Alyssa A.
great/cheap lunch specials :) beef terriyaki, shrimp and veggie tempura, cali roll + tuna halibut salmon sushi all for $10
(5)
Kelsey C.
Customer service was good here and the restaurant is clean, food is average for a sushi place I would say.
(3)
Jose N.
Hayashi is recently under new management. The new owner was extremely involved and going from place to place throughout the night. Our chef was a little on the sloppy side, not something I am used to at a Japanese restaurant. (He wasn't Asian.) ;) The food was a little bland, and it wasn't just my food, the wife felt the same way. The atmosphere was actually quite festive. We could have done without the loud drum they use for singing happy birthday for everyone. Since when does EVERY SINGLE restaurant have to sing happy birthday?? And I was a little shocked when the bill came. It was a little on the high side, even for teppanyaki. But what drops my rating for this restaurant is that in their efforts to draw in a crowd, they got a DJ that plays music very loudly on Friday and Saturday nights. Imagine our surprise, leaving a Japanese restaurant and hearing booty music. I don't know. I just think it will attract the wrong clientele. Just my opinion. There is much to be said for a place that embraces the heritage of the food and not just the food itself.
(3)
Brandi S.
Walked in around 8 on a Saturday and we were immediately seated. Waited about 15 minutes for our drink order and another 20 for our food order. Waitress forgot to put in our appetizer order. Had some mixed drinks from the bar and were awful. The chef finally came, rushed thru the 'show' and making our dinner. Vegetables were under cooked fried rice was thrown on my plate, not put in a bowl and not very tasty. Meat was ok. Got filet mignon and chicken and shrimp. Food overall ok but I would never feel the desire to return.
(2)
stuart j.
This was a very fun time on the Hibachi grill side. The Sea Bass fish I got was one of the best tasting grilled fish I have had in a very long time. This is a very big restaurant with a large bar, formal dining area, sushi bar, and the tepanyaki grills. There are some very talented and fun grill masters, but there appeared to be one or two still trying to figure it all out. The tepanyaki side is a bit on the expensive side I thought... I believe starting in the $25 area, and going up. What you get is a ton of laughs, food flung at you, all while you watch your food submit into submission by the ninja food masters. Very fun time with the group we sat with, would go again!
(4)
Simone L.
I've gone here a couple of times and all times it sucked. I sat at the bar and when I tried to ask them about the sushi on the menu, they weren't sure what was what seeing as how the menu mixes everything and doesn't have whether it's baked or raw. And when I did get my miso soup it tasted awful and was cold. The sushi wasn't even that fresh either. Made me sick.
(1)
Christy D.
Surprisingly, this was possibly the best sushi experience I've had in the Phoenix area. It was incredibly fresh and just plain tasty! The menu is large and we were glad to be sitting near people who were just receiving their food, because the food looks 1000x better than it is pictured on their menu! The prices are pretty average for a Japanese/sushi house. We will definitely return. I am excited to sit around the area where they cook in front of you (I've completely blanket on what that is called). Anyway, we really enjoyed our time there and hope to make this our "go-to" sushi place.
(4)
Brianna P.
This is my new addiction! Took some friends and family here to celebrate my mom's birthday, it was her first time and she had a blast. Our first chef Poncho isn't at this location any more which we were disappointed about but ended up having another great chef named Sam. He was funny and the food was great! I tried grilled shrimp for the first time and I am a fan. Our waitress was awesome! On top of everything, funny and she told us Sam was the head chef and that it was an honor to have him cook our food and that she was so glad we got him, seeing that it was the first time for almost everyone in our group to try a place like this. We have also had dinner on the patio when it was cooler out and enjoyed it too. I will be eating here often. Thanks Hayashi for always making my dining experience fun and delicious
(5)
Philamer B.
You're paying for the ambience and not the sushi.
(2)
Pk G.
This place is way overpriced for what you get. Everytime my wife wants to go here I think to myself "another $40 wasted".... It just isnt that good....
(1)
Mrme O.
This is a new Japanese steak house that just opened. I liked the furnishings inside and the tile logo behind the sushi bar was very cool looking. I ordered a medium rare steak and my girl ordered chicken tempura, we both were extremely pleased, steak is how I grade restaurants and my steak was cooked correctly and meat was of good quality with a very nice sake list, so good rating from me. My girl's tempura was good also cant wait to go back.
(4)
Becky H.
Hostess was ridiculously rude but our server Ashley was super great! Food was decent, spider roll was good. Probably won't go back but worth it to try once.
(3)
Velika L.
Came for happy hour and sat at the bar. There are no sushi rolls on their happy hour menu. WTF? Ended up ordering the calamari, shrimp shumai, spicy tuna roll and Honolulu roll. Everything was mediocre. The best shrimp shumai ever is at Stingray Sushi. The one at Hayashi just didn't compare. The sushi rolls had some sort of crunch to them. It was probably the fake crab stick they put in there. Or it might have been frozen on the inside....whatever it was...wasn't appetizing. Also, even though it was happy hour, it was still expensive. They also spelled edamame wrong on their menu. I guess that's what you can expect from Goodyear.
(2)
Curt L.
Solid job on the large sushi roll I had, same for bacon-wrapped shrimp and asparagus appetizer. Friendly bartender helped me sort through the menu and made a tasty Long Island. Owner stopped by twice to say hi. The menu is pretty cryptic...very little information given. Web site also shows an entirely different menu than the one you get in person.
(3)
Sean T.
Holy cow... we had the worst experience here! The one up in Surprise was a million times better! First of all, we walked in with a party of four on a Friday night and they looked at us like we were crazy. The lovely gal up front asked if we had a reservation, and of course we did not. They weren't very busy at all for a Friday night, but she acted as if they were completely swamped. She informed us that it would be a 20 minute wait like it was the end of the world, but of course to us that seemed very reasonable. I guess we're just used to going to busier restaurants on the weekends? Anyway, the wait actually took over 45 minutes--definitely more than double her initial guess. Whatever, we were able to grab a few drinks before happy hour was over so we were happy. The bar was actually the busiest part of the restaurant, and their service was fast and friendly. However, the rest of the place definitely took away from our positive initial experience there. We were finally seated in the normal dining area and had the slowest, most forgetful waiter ever. I also noticed that the Hibachi area of the restaurant had barely anyone in it, so maybe that's why it took so long to get in. Everyone was trying to get into the smaller, normal restaurant section! :P We just wanted a nice regular meal with a regular waiter that night, but unfortunately our experience wasn't so great. We all asked for waters, and the waiter brought one. Gee, thanks. Communal water? LOL. He also kept forgetting things we'd ask for, so we actually had to ask other waiters/waitresses on THREE separate occasions for things that our waiter didn't bring. We would've reminded him, but he seemed to disappear for long periods of time after forgetting things. He also seemed to know whenever we were complaining about him, because he would show up immediately after. 6th sense for unhappy customers? :) Now, for the food... I had seafood kabobs, and they were okay. However, two of us had scallops in our meals and they were not cooked correctly. I know it's hard to cook them correctly, but these were just bad. The rest wasn't bad, but nothing great either... especially for the price. Oh, I think the biggest part that bothered me was the location of the restrooms. It was right next to the kitchen, so it was constantly busy with waiter traffic. This is fine, but the attitude of said traffic was what bothered me. The first time, three waiters almost ran into me on my trip to the restroom. They just looked at me as if I was in the wrong place, and of course I said "excuse me." They didn't say anything... just looked at me and went around. On my second trip to the restroom, three waiters/waitresses were standing in the hallway just talking to one another, blocking the entire walkway. I walked up and stood there, finally saying "Excuse me, I have to get to the restroom." One girl moved to the side a little bit, but the guy standing in the middle had his arms crossed with his elbows sticking way out and didn't even acknowledge me. I had to maneuver around his impertinent elbows in order to fit through the tiny gap the one kind waitress had made for me. Basically, I was thinking "WTF?!" When we were done eating, after we had paid the bill, we then realized that we had been there for over 3.5 hours. Ridiculous! The service was extremely slow and mostly unfriendly, the food wasn't good for the price we paid, and we just ended up being pissed off in general after leaving. This was our first trip to this Hayashi, but we wanted to try it out after having so many fantastic experience up at the Surprise location. I guess the name is the only thing these 2 locations have in common.
(1)
Michelle B.
Tried this place April 19th. Service was great. Portions not like typical sushi restrurants. Rice in sushi was very dry. Fish not fresh. Service good. Woke up the following morning with food poisioning. I ordered a rainbow roll and seaweed salad. Thinking it was the rainbow roll that caused my illness. It was all I ate all day. Avoid this place for sushi definately not fresh. Contacted manager following day regarding the food poisoning and he was rude and said I definitely didn't get it from their restaurant. I ensured them that I had only eaten there but he got mad and wouldn't listen to me. I wasn't trying to get money back it anything free just wanted to make sure he knew that their fish wasn't fresh. Oh well lesson learned.
(1)
Alexia G.
Great service all around!!! Not sure if it was the owner or manager but we were greeted with a warm welcome and a handshake as soon as we arrived and seated immediately. Cook was wonderful and great with the children at the table . Food was perfect! At the end of the meal the owner came back and checked on us and how the food was. Great will return!
(5)
Toni B.
We ate in the dining room from the sushi menu. The service was good, I will say that. The server was obviously new but attentive. That was really the best part of our meal. We ordered bento boxes which came with miso soup which were all disgustingly lukewarm. When the bento boxes came, everything but the Tempura was cold. That would include my steak teriyaki and the shrimp shumai. They were cooked but obviously they had been sitting around for quite some time. I therefore thought the theme of this meal was mediocrity.
(2)
Daniel B.
My kids wanted to rate this a 5, but this is the first Japanese place they have been to. The waitress was a shrew, and I never rate on service - just food. Everyone else liked their food but they screwed up mine.
(3)
Joe B.
Need to sit at the bar to receive happy hour specials. Rolls are small and priced high. Haven't tried other items on the menu but I won't be going back to this place for sushi.
(1)
Jill M.
Well...I wouldn't get the dragon lady roll again but the shumai were good, and the rainbow roll was good. Too many mayo/cream cheese rolls on that menu. Not even busy on a Sunday night with the BCS game in town. Nice atmosphere.
(2)
Dave H.
Best In The West! Ask for the Cowboy Roll. Sit at the bar. Enjoy!
(5)
Jake V.
I walked in the first day they opened this location and they were surprised and asked "how did you know we were open?" well they had signs! We sat in the restaurant side, not the grill the first time. Their sushi rolls are ok. A little small and over priced compared to others in the area. But good nonetheless. We've also been to the grill side and like this much better to other teppanyaki places in the area, they offer fish and other seafood combos which are awesome. This place is also great for kids, they cater to kid food allergies. This is always a plus in our allergy-friendly book of restaurants.
(3)
Ron T.
To summarize, I probably won't go back. I give it two stars only because of the ambiance. I was really looking forward to this place opening because I travel a lot and I love Sushi. It's always nice to have options in the West Valley for upscale restaurants- there are so few-especially sushi. I went there for lunch today and sat at the sushi bar. It was as busy as you would expect for a lunch crowd and well staffed. My waiter was a young guy named Peter. He did not know the menu at all and had to come back and verify my order twice. He did the same to the gal sitting next to me. He also forgot to bring my soup and never came back to check on me. I had the lunch special, two rolls and miso soup for seven bucks. I also ordered two orders of yellow tail sushi. I thought it was a good deal until it came. Presentation was nice but holy cow; they were the smallest sized portions I have ever had at a sushi place and I have been to many over the past twenty years. Normally when you order sushi a la carte you get two pcs, right? Not here. One pc with a rice ball the size of a grape. I had the salmon skin roll and something called the Alaskan roll with tuna in it. The cream cheese in the salmon roll overpowered everything else and the Alaskan roll was tasteless. The yellowtail tasted fresh and was ok but it was half the size you would expect. They need to hire someone for the sushi bar (waiter or attractive waitress that knows the menu and has a personality without tattoos and lip piercings, ok? Just saying. This is supposed to be upscale- not taco bell.) So, that was my experience- very disappointing. Maybe I will give it one more shot for dinner and sit down for something off the dinner menu just to be sure.
(2)
Rhi G.
Chilled at the bar for Happy Hour with the ladies. The Caribbean martini was pretty good for a Monday evening, but they should have more sushi rolls on their Happy Hour menu. That's my only disappointment. The Las Vegas Rolls ...were to die for! Absolutely delicious. We'll be going back again for round 2.
(4)
Tim O.
This was my second visit. First was when they first opened, so by now I'd think the kinks would be worked out. Not so much! The service was terrible and we waited about 45 minutes for food. It was lunch time, not too crowded but the server kept telling everyone how "slammed" she was. Meanwhile there were plenty of staff standing around. I would think they could lend a hand if she was so "slammed". You couldn't help but hear all the orders that were messed up and wrong food brought to the wrong table. Once we finally got our food, I must say it was really good. I would have given more stars if the service and timing of receiving the food were better. Overall, great food, average to small portions, nice ambiance but avoid if you are on a timed lunch or starving.
(3)
Alexandra H.
This place has the best cucumber martinis! I'm definitely a fan!
(4)
Justin L.
Good food, good atmosphere too ... Kids love the grill and the the fellas who cook and keep you laughing are great ... I have been there atleast 4 times and plan on returning ... JL
(5)
M. C.
The entertainment of the hibachi was fun, but the food was not very good. It was also very, very warm inside the restaurant. Some of this may be caused by the hibachi grills, but I've been to many hibachi restaurants that are not nearly so warm.
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Ariana R.
Food is good! We been twice once at the hibachi dinning ordered the steak and lobster for two real good! The chef was entertaining but for the price plus tip I can hit my spatulas together all day at home! Also the place needs some maintenance ASAP! The day we where the ac was not working they had fans, looked dirty all over the floor and the girl picking up the tables was cleaning with disgusting dirty rag! Second time there we dined in there was bugs on the light above our table! Food is good but idk what management is doing!
(3)Nikki B.
I went here with some friends and the food was pretty decent, but I have to admit to wish you got more bang for your buck.
(4)Chrissy A.
We went for lunch on a Saturday. Not busy at all, yet waited forever for our sushi. Only two rolls we ordered. No Miso soup or salad was offered, no refills given on our drinks. Atmosphere kind of off. Just not a very pleasant place. The rolls were okay. Just okay.
(2)Casey A.
This establishment seems a little run down but I usually visit for lunch and it is worth it. The lunch specials are decently priced and the sushi rolls are tasty and very large! I always leave full! Service is friendly and prompt. I just can't get over the fact that this place could really use some renovation and TLC. The booth seats are all cracked and decrepit looking... Something that kind of gives me the heebie jeebies. I would love this place so much more if it just felt cleaner.
(3)Susan H.
Walked in, waited 4 minutes to be seated. Multiple people looked at us, no one was willing to help. (Mind you there was ONE party of about ten people there - so they were NOT busy) Sat down, looked at the menu as we were greeted by yet another rude server and just walked out. Would not recommend them just based on the service.
(1)Christina C.
Great food and sushi rolls. Excellent happy hour got to have the sake bombs it's fun with friends
(4)Ralph V.
Disappointing. No host to seat us, so we eventually found someone at the bar to help. No seating near the chefs preparing the food, so missed out on the 'hibachi' experience. The tempura appetizers were done very well, and our server was very sweet and attentive. Unfortunately the main meal (steak, shrimp and chicken with rice and vegetables) was absolutely abysmal. Everything - absolutely everything - was completely saturated in soy and sodium. The rice, the chicken, steak, vegetables... everything. Further to this, most of the plate was also saturated in grease. About a third of the way in we just gave up on our meals. For the prices charged, I was expecting something a lot more authentic. The preparation felt amateurish (along with the 'sauces' offered) and the check at the end of the meal felt like a kick in the gut for what we had received. After we settled our bill and tipped the (excellent) server, we passed a hostess on the way out who could not be bothered to look away from her screen to acknowledge or thank us for visiting. I don't think we'll be coming back.
(2)Cheri A.
Wow!! What a waste of a night out!! So without going into detail about the ghetto menu and decor in there lets get to the real problem! While the "chef" was cooking our dinner the grill kept going out and was totally broken. He didn't make it a show and was stressed out the whole time. He knew the grill wasn't really working yet he continued to cook on it. The rice was hard. The veggies were not cooked and then the shrimp and steak tasted bland and since the cook was trying so hard to overcompensate for the broken grill that he left the meat on there for so long it was well done. And then he finally gave up and took the chicken in the back and cooked it back there. When a restaurant makes a mistake they need to make it right some way. Remake the food or give the meal free. Then when the chicken was brought back out to us the manager was just like sorry the grill was broken and then left. So we got a box took all our food home so we could cook it and when the bill came, no discount at all. 54 bucks for 2 meals that were not cooked and tasted bland and like crap!! Serious?!?! Basically this place does not give a crap about how your experience is. I hope this places closes down soon! That way they can't waste people's time and money!!
(1)Suzanne H.
Food was good as usual. We were seated at a table in dining room facing the sushi bar. A few disturbing things. 1) I watched a sushi chef eating while behind his station (a health code no-no) not to mention didn't see him wash his hands before he worked on order after eating. 2) the ladies restroom was TRASHED 3) there was a large table in dining room that were behaving as if they were in a nightclub. Chanting for shots etc.
(3)Tea F.
No one cares at this place! You would think the Hibachi chefs would care a little more about cooking your food (after all don't they have to spend some time learning all those fancy skills?!) Anyway our last experience there was terrible. The guy just wanted to go home - the only trick he did was the onion volcano and it was so disappointing as we had guests and our young kids there. Oh also if you go make sure to ask for shrimp - as the server explained to us you only get shrimp included with your meal if the chef feels like including it. All other times it has been included but apparently it's up to the chef because that makes sense.
(1)Kim K.
I used to love this place. I'm not sure what happened but every single time I've gone it's proceeded to get worse and worse. I invited my friend from across town tonight to experience his first hibachi and I'm almost embarrassed. 1st off, management has this place very understaffed. Almost all the grills were going and they had two servers to serve the entire place. The poor waiters were running around with their heads cut off. It wasn't their fault for the issue but because of the issue the service was TERRIBLE. 1) Our salads were brought out about 20 minutes after ordering and they didn't bring enough for our table. He apologized and ran back to the kitchen but got side tracked serving every other table that the salad was forgotten about. 2) Our soup came out when the chef was cooking. The waiter couldn't keep up, not by his fault. 3) Our drinks weren't filled. He didn't have time. 4) Our chef was speaking Spanish almost the whole time he was cooking to the Spanish speaking group at our table. I love myself a group of Spanish speaking people but when I'm paying $22+ plus for my "show" and dinner I'd like to know what's being discussed... 5) Our check came about 30 mins AFTER we were all finished. My group and the other group literally sat there looking at each other and looking around for our waiter that was slammed with other tables. Then you sat waiting for another 10 minutes for him to come back and get our cards to run them. 6) 18% gratuity was automatically put on BOTH groups check. I had a group of 4. They had a group of 5. I'm sorry. The service was horrible. The food was mediocre. The poor waiter totally didn't deserve a $20 tip and that wasn't his fault at all. Since when did a party of 4 start getting billed for service too? SUPER TACKY! 7) When you walk in there's giant signs posted everywhere about how they longer take gift cards and refuse to take some coupons or something. It screamed unfriendly, cold, and you're about to get charged a ton of money for a bad experience but we don't get a crap... NO DISCOUNTS! 8) My 12 year old twins were told they were too big to order off the children's menu so their dinner was $10 more each. The menu says 12 and under. Do I need to start bringing birth certificates with me to prove my age when I order steak and shrimp? This was probably our 10th time attending and will be my last. Just avoid the place at all costs. You're better off running to Panda for some fried rice and orange chicken down the street, or better yet.. grab a burger from Freddy's in the same parking lot. Save your $150 and run into Best Buy next door and buy yourself something worthwhile. They clearly don't care about the reviews being left here either. It really says a lot and I wish I had read these before I came home so angry that I had to take the time to warn others.
(1)Christian E.
I won't ever go here again. I went during happy hour and the bar was packed. I went to the empty sushi bar and sat in front of two sushi chefs and they failed to. Serve me or even acknowledge me. Customer service sucks but what do you expect From a Mexican owned japanese restaurant
(1)Maggy B.
Food here is very good. Service? Eh... Not so much. The owners are usually not willing to make things right on the bill based on experience. But the rice at the hibachi tables is really good! The sushi happy hour specials are also very good. But happy hour sushi prices are for dine in only. You pay double if you wanna take it to go.
(3)henny p.
It was my 1st time here & will definitely be my last. Arrived at 7 pm & was seated, party of 3. 20 minutes later 1 of the waiters came & took our order of drinks & appetizers. 25 minutes later, another waiter came & asked if we were ready to order. We explained we had already ordered with the 1st waiter. 1st waiter comes back & asks what we ordered, looks at his notes & says he'll get our drinks. Another person then brings out drinks. 2nd waiter comes back & asks what we ordered & says they work together but some is really not #1 waiter table, he didn't care & didn't put the order in. After an hour of waiting 1 of our 3 appetizers arrives. We had to ask 2 waiters for napkins, another water & another plate since there were only plates for 2. 2nd appetizer arrives & has hair in it. We're done trying to give this place a chance. Ask for the manager. 15 mins later, ask someone else for manager. 3rd appetizer arrives, we explained we were not eating & would be leaving, he leaves 3rd appetizer anyways. Finally go to the host & ask for the manager. 20 minutes after originally asking for manager, we got one. He apologizes, we leave. Worst service ever & i can't comment on the food because we never ate it once we saw the hair!
(1)Mark B.
I stumbled across this place while on my way back in from San Diego a couple weeks ago. We were still 45 mins out from home & everyone was starving so we stopped off I-10 & Litchfield Rd to get something to eat. We didn't know what to expect, but my wife, kids & I all love sushi so we gave it a go. The 1st pleasant surprise was that it was Happy Hour from 3pm-Close on Sunday (the day we were there) and there were many great drink & food specials on the Happy Hour menu, which we ordered everything from. The next pleasant surprise was that the sushi piece and serving sizes were generously LARGE. We left full, happy and impressed. I wish we lived closer to this place. If we did, we'd be regulars. Enjoy it if you're in the area, or make a plan to seek it out. If your experience was anything like ours, you'll be very pleased.
(5)Michaela M.
I went here in Christmas Eve with my family. We were a little skeptical at first as their weren't many other customers but we had an amazing time. Our server was named Sam and was very funny and engaging with us. He had to deal with 9 very loud people and was making jokes with us, we even asked him to take a picture with us at the end. Our chef-Romo did a wonderful job engaging the kids at the table and allowed all of us to be involved in the experience. Romo also did a great job cooking! The only downside was paying 8 additional dollars for the Birthday special which wasn't more than a song and some fruit. I've been to many places like this, but this place have us a good family atmosphere and cared about their customers!
(4)Joshua C.
Come here for happy hour. $5 tuna rolls good size good quality. Great drink specials!! The rolls are not flashy but thats what soy and Wasabi are for!!!
(4)Samantha M.
I was so excited to try this sushi restaurant with my sister and her fiancé. First of all, I know this is weird...I love sushi, but I like the fish cooked just a little, sounds dumb, but that's how I like it. Anyway I asked if I could have my salmon slightly cooked and he responded with "well the point of sushi is having the fish raw" after I insisted, he went and asked the kitchen. He came back and said "our cook says we can do that, but we don't want to." Really? What great customer service. I then asked if I could speak to a manager and he responded with "he is busy, so he can't." Needless to say, we walked out of there and took our business elsewhere. Terribly disappointed.
(1)Megan P.
Unbelievable $6 for chicken bowl had less then 1/4 of a chicken. When asked how much for a side of chicken we were told $9 to $10. Now a manager cannot come cause he's cooking...REALLY!
(1)Ronnie D.
Best happy hour on the west side. My wife and i love this place. Can't beat domestic draft $1.50 and $4-5 rolls during happy hour. Don't forget $5 sake bomber. This is the place to go if you want to get smashed and eat great food.
(4)Krissy M.
This review is from March 2014. My hubby and I went here with my in laws for our last dinner before we flew back to PA. We were seated pretty quickly but that was the only good thing to come out of this experience. We waited 10 minutes until someone greeted us at our table. Our waitress took our drink orders and yup you guessed it the waiting game began. Finally our drinks arrived and our orders taken we all ordered hibachi meals. After what seemed like forever (30 mins) our drinks empty and stomach grumbling our soup and salad arrived. Disappointed that the soup can be considered cold and salad drowning in whatever dressing they use. Waiting for our actual meal to arrive and sipping the melted ice from my drink (no one refilled our drinks), a table next to us couldn't take the waiting game (they arrived way after us) was pretty noticeable with their complaints. We weren't at that point yet, patience is definitely a virtue and we weren't in a hurry (a good thing too). Finally after all the waiting our meals arrived, I have to say it took more than 30 mins from when the soup and salad arrived. And yet again a disappointing experience, the food was not warm anymore, the plate was half filled with the vegetables or should I say onions. And the portion of the protein that you get was laughable, the meal was so bland, which I was really disappointed about. My husband and in laws barely ate their food too. Our drinks got refilled when we asked for our bill, and yes you know it you have to wait for that to come too. Our waitress was nice and apologetic, she did look like she had too many tables to serve and that's why all the wait. I gave this place one star, just because our waitress was nice and you can see how hard she was working running from table to table, if not for her I would rate zero if I could. I left the restaurant wishing that we would have went else where.
(1)Victor A.
I had lunch with a client at this place about 10 days ago; paid about $90 and lost the receipt somehow...went back three times already to get a copy of the receipt and got the worst customer service ever; three times I waited for a manager to help me, three times being ignored and sent home, with the promise that someone will call me...I stopped by again this afternoon and after finding out that the manager was outside for lunch (really?!?) I was told again that somebody will call me...bad taste in my mouth again! I will never eat there again and I will tell everybody about my bad experience!
(1)Lindsay L.
My husband and I went there for a sushi date last night and we have never been so uncomfortable and disgusted at a restaurant. To start the hostess was so unprofessional and told us that all the tables were "like full" and kept saying "like". She asked us if we wanted to go check for ourselves, I asked is it self seating and she stated that there are tables for 2 but that we wouldn't want that. We both went and glanced around the corner and there were 4 open tables. Finally after being seated at a booth we realized the atmosphere of over served drunks. The couples next to us were slamming drinks and obnoxiously cussing, and yes there were children right by them listening to every word. I ordered a cocktail and my husband just had a water, the server asked him rudely "you're not gonna order alcohol?"....Finally our drinks came and the glasses were obviously not washed with fingerprints and left over food particles on them-our appetites were ruined. We ordered a vegas roll but it might as well have been a cream cheese puff because all it was was deep fried cream cheese. Needless to say this was the worst experience we have ever had dinning out and we will definitely not be returning. HORRIBLE!
(1)Samantha B.
I just wanted to say how horrible the owner is. I have been going to this Hayashi for years and never had any issues until tonight. I ordered the exact same thing I always do. I substitute one of my rolls with shrimp instead of salmon. Well the waiter came back and said the owner said I can't do that and I would have to pay full price. Not that I can't afford it but I thought it was crazy I never had an issue with shrimp. So the owner came and asked what my problem was and said she was charging me full price. I told her I always order this and never have a problem. She told me you can stay or leave!! Needless to say I told her I was leaving . She was a total b*****. I felt bad for the entire staff and even tipped my waiter because it wasn't his fault. I couldn't believe she told me to leave over a substitution for shrimp. Now I am at Ah-So and will never go to Hayashi again. She does not deserve to be an owner!
(1)Luana I.
so far so good...it s not a busy place! samurai drink is pretty good.. oh, and the cucumber margaritas cheers!
(4)Rhonda Z.
We ate here tonight for the first time. Excellent food and service! We both had the filet mignon on the hibachi and it was superb! So tender! The service was great. Our drinks never got low. We will definitely be back!
(5)Jennifer R.
This is my favorite place to eat in goodyear. I prefer their sushi over anywhere else. The wait staff is nice. The hostesses are a little unprofessional but then again they are about 17 years old. Best fresh hot food.
(5)Adam O.
This place is great. Super cheap but everything is quality. Happy hour is like all day and the bartender makes the drinks really good. Rolls are great and the music isn't bad. Last time I spent $50 and me and my girlfriend were full and drunk. She left her sunglasses and they kept them for a week and just brought them to her! Shes super happy. This place rocks!
(5)Dionne S.
Absolutely disappointed. I went on a Saturday night. Not crowded but a good amount inside to make me believe this place might be decent. I just moved from Mesa to this side of the valley so I didn't want to drive 30 mins to go to my usual sushi spots. Won't make that mistake again. The sushi was extremely bland and service was slow... I sat at the bar.
(1)Jennifer M.
Service was good, everyone was friendly and the sushi is good and the prices are great! The happy hour is a good deal. The outside area needs tending, clean Windows, sweep up cigarettes and wipe down tables and chairs. I would still come back...
(3)Gian S.
Probably the best place in Avondale to hang out and put down some sake bombs. It's honestly not the best sushi in town but with happy hour pretty much everyday and all day you can't complain. The gyoza is always my go to item on the menu. My service experience here has always been positive. The hibachi is nothing special, all the same tricks and jokes and the food they cook is good.
(3)Stacey C.
our family has eaten here frequently (on the grill side). this evening we chose to sit on the table side, for the first time---NEVER AGAIN!! son ordered shrimp (cane out over cooked) daughter ordered steak, medium (came out well done) my husband ordered kobe beef, medium (mind you, this is a $65 meal--came out WELL DONE). we are "regulars" the staff knows us, and knows that we have never complained about our food---when we did complain this evening, the "manager" on duty even stated that we have never complained. all in all, we ended up paying for all of the terrible meals---however, they have us a whopping $20 gift certificate for a future visit..... needless to say, we were very disappointed to know that regular, repeat business is only worth $20 to them
(2)Kristin M.
It felt dirty walking in, when they lady say us there was still food on the table next to us which we found to be gross. They took other peoples orders and served them even though we had arrived before them. Food was alright. Don't recommend
(1)Sabrina N.
Good was great, horrible service and place was dirty. Bathroom had no paper towels and toilet was clogged, trash all over floors in dinning area and vinyl on booths needs to be replaced due to shredding. Won't be returning;(
(1)Jeffrey T.
First let me just say the Hyashi in Surprise is one of my favorite places to go. Now saying that my wife and i went last night for New Years eve dinner to the Litchfield and McDowell restaurant almost left before we ever ordered. Tables were sticky. Floors were filthy and the booths were falling apart. If this was my restaurant I would be embarrassed. Why should people even trust what comes out of the kitchen. Everything on the menu, which also looked like it came straight from a greasy spoon dinner (the menu), was more expensive than the suprise restaurant. And didnt even have the same selection. And was told when asked about ordering what we liked from other place " Its impossible ". Now server was great. Forgot his name but he had only been there for 2 weeks and the food we settled for was bad, not great though. It's a shame but we won't be returning. My advice to the owner. Close it or fix it, there is no shame if its not working for you to closing but there's no honor in keeping it open in its current conditions.
(1)Patreesha G.
Are you kidding? After several good visits to this spot, we walked in on Father's Day around 4:00 and suddenly the "Happy Hour" that is heavily advertised on the outside of the building doesn't apply on a "holiday"???? No sign, no warning except for the bartender having to give us the bad news. The place was a ghost town - why not just close up for the day?? What is with this place? The owners are pretty stingy and do not treat customers well at all. Serving staff has always been nice though. You might want to rethink this business strategy. Off to Tomo we went......always a good bet on good sushi. Don't tip to heavily there though, the owners get most of it but that's another Yelp for another time.
(1)Kellie K.
Terrible experience and we will never be back. We decided that we would go to this place because we love the one that is located in Surprise. We don't go too often because it is a little pricey and we believe it should be for somewhat special occasions or once in a blue moon. We should have known to turn around as soon as we walked in and saw the sign that said "we no longer accept hyashi gift cards at this location" written all sloppy in black sharpie. We were seated with a group of 5 already waiting at the grill table. Another red flag that we should have turned around was the arrangement of plastic plates (burn marks and old crusted food included), mismatched chairs at all of the tables, and misspelled menus that were typed up on a computer. It seems to me that a place that charges 25 big ones for one meal would at least have some real dishes. Not long after we were seated we began noticing how unnecessarily cold it was in the place....and then the wait to place our orders. Finally our chef comes out and starts cooking for us. He was a quiet guy who didn't do any of the fancy tricks or make any jokes like most do, but whatever...and then it happened..the grill went out....3 times, but he kept cooking. All of our food was undercooked. I took a couple of bites and was done. The food was so bland! The rice was hard, the broccoli was raw, and he actually took the chicken to the back to finish cooking it. By this point, we were so "hangry" and frustrated that we had to wait so long for the grill to keep reheating and the with undercooked food we decided we were just going to ask for a box and the check and take it home so we could cook it so it was actually edible. We thought that with all of the difficulties we had we would get a little discount or compensated in some way, nope..$54 for 2 meals and 2 waters. Seriously, don't waste was your time or money.
(1)Jezel O.
I haven't sat in the eat in dinner but I always sit in teppanyaki (grill side) very expensive but worth it in special occasion. It's a blast to watch the show they put on. They live to entertain and the steak is amazing. Absolutely delicious. It quiets down after they are done cooking so it's a nice place to talk to a significant other.
(4)Ant M. A.
Being a huge Benihana fan, I had to try Hiyashi Japanese Steakhouse while visiting Goodyear. I must say, the greeting and welcoming as we walked in had to be one of the best I have ever experienced. I felt like they knew me here. After the excellent entrance, we were seated by the Hibachi grill. There we sat for about 15 minutes before the talented chef walked in. After a fun and exciting show. I had to check if I still had eyebrows. The guy sure loved playing with fire. The food was excellent. I had the steak and scallop diner with the fried rice. The service was on point and the drinks constantly flowing. The experience is worth the visit. I am a fan and will return whenever I'm in town again. Update 2: 8/6/2014 I said I would be back and I did. As far as the experience goes, nothing much has changed. The service is still friendly and attentive. The food is still up to standards as well as the hibachi experience. One thing that I won't lose sleep over but did catch my attention was the booth benches. A few had tears and looked used and abused. I think it is time to update the furniture folks. Besides that, I highly recommend.
(4)Tom B.
Sake Bomb!!! Sunday night this place has the best happy "hour." All night happy "hour!" Average tempanyaki food, but great service and very clean and great for big parties.
(4)John S.
terrible service, descent food, and questionable pricing. last minute dinner so it worked but with additional time I will take the time to look elsewhere next time.
(2)Sasha E.
Best place in the area and amazing happy hour prices! I recently moved back to so Cal and have to admit this is the only thing I miss about AZ. You can't beat the late night happy hour! Keep up the amazing service and wonderful food and thank you for always assuring complete customer satisfaction!
(5)Veronica V.
I am reluctant to post a review after only trying this place once. However, the grill cook gave away my shrimp and that is a no no. At first I noticed him asking a kid next to us "You want to try some shrimp and gave him a few pieces. Then his brother asked for some and he gave him some then the Mom said yumm so, he gave her some. I started thinking maybe they ordered shrimp too, but why would he give them so little. So after we all were served only two of us actually ordered shrimp. Me and my guest! I was gypped on my $22 plate of shrimp that came with less than 10 pieces and I had seen others plates with mounds. I would have liked to sample the Dad's scallops or maybe their chicken or how about the Mom's lobster. Not cool. The food wasn't even flavorful, nothing, not the New York Strip, rice, or veggies. I don't think I would ever go back even though it was a pretty nice show at the teppanyaki grill.
(2)Honest O.
I am visiting the Phoenix area for the weekend for a family wedding. On the way to our aunt's vacation home, my parents and I stopped here. We wanted a table in the front of the restaurant but they were full, so we were seated in the hayashi section. I'm glad we were! We all ordered sushi, but 2 young ladies were seated at the same table as us. We got to watch the chef make hearts out of rice and volcanos out of onions while making their food. He tossed broccoli in their mouths. We were getting a kick out of it, especially when he turned to us and started flicking broccoli to me and my dad. The owner or manager came by every once in a while to check on our table and ask if we were enjoying our meal. If we were staying in Arizona longer I would really love to go back for the hayashi experience. The closest thing we have in the Bay Area that is similar to this, is Benni Hanna, but I wish we had a Japanese food restaurant with a similar kind of dining experience. I would take all of my friends here! Fantastic!
(5)Adam H.
If you get a chance to request a chef for Teppanyaki Romo is the best I've seen! I've been to many of these types of restaurants in my life, and typically don't care much for the show. Romo however ruled, and was an excellent entertainer! My girlfriend said it was one of the best spicy tuna roll she had eaten, and my meal was delicious as well. My only gripe (and it's kind of a big one) is my girlfriend had ordered sushi and appetizers as her main meal, but they brought out her food before the chef had arrived. We tired explaining that she wanted to eat dinner with the table, and their solution was to return her food to the kitchen and keep it warm until the chef was finished. That's not really cool. They should've suggested to make a new plate when the table was served.
(4)Rob L.
S'okay... Took my sister here for her birthday. The interior is very nice and the staff was courteous. We had three kids with us total and they were patient, as well as quick with drinks and appetizers. The setting also encourages good family conversation. The teppanyaki presentation was middling, at best. Nice guy and all, just used to seeing better skills. And the older dude working the table across from us seemed to think that just adding more fire = better = big tips. Instead, he singed his eyebrows and nearly set of the dry fire suppression. The big knock on this place is the price point. A tad high.
(3)Diane R.
Brought our 5yo son for 1st time He Loved it! Chef was great w interacting w him. They do the usual flare w onion volcano, egg tricks, but still always a good time
(3)Lori D.
I got the Las Vegas roll which was fried yet served cold. The wait service was lacking and the sushi itself was average albeit a little scary to eat. Served with pink ginger, which is always a red flag to me.
(2)Bill H.
Food is good. Service is ok. Prices are similar to other teppan places, portions are smaller and prices a bit higher. Overall a B+ A- not bad
(4)Kimberly J.
We love sushi and the option for tepanyaki here. The service was SLOW. We were almost ready to walk out after no one acknowledged us after 10 minutes. Finally we were able to order. We ordered sushi which was meh... And the meat and rice from the chef was okay. The chef was fun and the kids enjoyed the experience but we will not be back.
(2)Debra A.
We came here for dinner and had the Shrimp Tempura which was horrible. We sat in the dining section and the atmosphere is very nice but our meal for 18 Dollars was very lacking in quality and flavor! We told the server and he made no effort to correct the situation so we will not be back!
(1)Valeria C.
Food was great! BIG portions. You must try the Firecracker Roll.
(4)Traci S.
Excellent Sushi, great service & amazing happy hour! The only think I would suggest is gluten free soy sauce so I don't have to bring my own.
(4)Bekah L.
Great happy hour! The guy bartender sucks and ignores customers but the girl on Wednesdays is awesome, Michelle. It's a little hole in the wall place with cheap drinks, a long happy hour, and tasty sushi. We go quite often and have discovered the only way to get good service is to either have the nice blonde lady who wears a tie and serves or the bartender Michelle. The other waiters get way too flustered when it isn't even busy. If you're looking for a new spot try this place out! If the decor was not so tacky (and paper taped up to the wall throughout the restaurant??) it'd get 5 stars from me and my husband. We'll be back :)
(4)Carrie G.
I've been twice already, once at the actual tepanyaki table and another at in the "regular" section of the restaurant. Both were great! I had their shrimp tempura on my first trip and it was absolutely yummmmmmmmmy! It filled me up quickly and left me wishing I had room for more. I chose to get the clear soup instead of the miso soup for my appetizer and I liked it more since I'm not a fan of tofu. But both are great and just as good as other soups I've had at places like Benihana's. When I sat at the hibachi table, I ordered spicy tuna rolls (of course!) and wasn't impressed enough...although it was not the worst I've tasted. It has a really neat and classy atmosphere and both waitresses and the chef I've had were friendly, fun, and provided great service. I plan to go back, but I will stick with the uber delicious shrimp tempura instead of perhaps trying some sushi. Their fried rice is also fairly good as well as compared to Benihana's and waaaaaay better than Ah-So's.
(4)Judy L.
We came back to the tepanysaki table again, our table side chef Leon was the bomb, and our wait service was wonderful. Why the 2 stars? The food was good and tasteful on the tepanysaki but the sushi got someone from our group sick. He ordered the yellowtail, tuna, and octopus. He was the only one that got food poisoning and he is the only one that had sushi. After reading the other 2 reviews, it seems that they have issues with their sushi and raw foods. That is not good that people are getting sick.
(2)Rick B.
Sushi not so good compared to blu sushi...although teppan was good...blu definitely has best sushi in town
(1)T C.
I tried the grill side and was pleasantly surprised about the food. I tried the couple's steak and lobster (~$65, yum!), the chicken and shrimp (~$30, a-ok), soft shell crab appetizer (~$12, yum!), squid salad (~$12, a-ok), rainbow roll (~$12, meh), and caterpillar roll (~$12). The lobster was HUGE, the steak was almost satisfactory in terms of quality and the way it was prepped and cooked. The shrimp were HUGE and the portions were more than generous. The fried rice was a-ok and the veggies were cooked perfectly. Other important info: service is friendly and a bit scattered, portions are generous, chef was nice and sometimes funny but most of his jokes and moves were canned (VERY SIMILAR TO BENIHANA'S, if you've ever been), and ample parking.
(3)Amber C.
My husband and I and our 2 daughters, age 8 and 16, at here on Valentine's day. We were very impressed! The food was DELISCIOUS and the sevice was suberb! Everyone from our waiter to the cook were very professional and friendly. The cook entertained the kids and made us all laugh. Our glasses were always full. Even at the end, the manager came and shook our hands and asked us how our dinner was. It is a little pricey, but you get a lot of food for the money, and keep in mind that part of what you are paying for is the experience. They also usually have a coupon available in the Money Mailer. We will definatelt be back!
(5)Allison V.
I've only been here for the Sushi Happy Hour (weekday early afternoons).The prices are beyond reasonable at that time. Like $2 - $5 a roll. Considering the price the sushi is quite good.
(3)Steve S.
Good stuff with the Mrs.
(3)S T.
2nd trip was quite disappointing. Ordered a couple of bento boxes. The miso soup was not hot, barely lukewarm if that. WTH, why can't they serve hot miso soup. Also, the rice that comes with the bento box wasn't Japanese rice. It was Jasmine rice. I would be okay with it but it was undercooked. A bit too dry. The rice on the california roll was dry too. Sucks. Tempura was still decent but the rice and soup really ruined my meal. It will be a long while before I head back there again. Learn how to properly cook rice people!!!!
(1)Love H.
Loved it! The service was great so was the food! And the owner was very nice and greeted us and shook our hands when we walked in! That to me is great business ! Sat at the Teppan Grill..yum! For sure I will go back next time I am in town!
(5)Luciana L.
Let me first say, the environment was great, the staff was cordial, and the food decent. I'm giving only 2 stars for, quite frankly, one main reason: the food took a very long time to make. Our entire dinner took 2 hours and the first hour was waiting for the food. The place was busy but not filled so quite frankly, there should be no reason for this inconvenience. I will come here again and give them a second chance because our meals were good and I look forward to having their specially made sushi selection. It just won't be for a very long time because they need to figure out how to manage the staff first. We have a sushi place we LOVE (Tomo's) so H's has a lot to live up to. The Environment. You can do hibachi, hang at the bar or have a sit down. The environment is pretty foo-foo and definitely restauarant-y and not some hole-in-a-wall. Probably a good date place but there were families there, too. The staff. They were initially out of menus and hubby and I had to share. Luckily, the hostess was able to snag another one but that was our first impression. Not a good one. Well, our first impression was actually having to wait for almost 10 minutes to be seated when there were obviously plenty of empty tables, just not enough staff. Our waitress was very apologetic b'c of the long wait and constantly asked us if we needed anything. I'd rather have that than be ignored but she probably could have toned it down a bit. Actions speak more than words and for the time we had to wait for our food, they really should have given us a discount instead of just saying "I'm sorry" 20 times. The food. We were in the mood for cooked food so we got the Bento A and B - salmon (a) and beef (b). It came with rice, tempura, shumai, miso soup, and salad. Mine also came with a california roll and hubby's came with 4 pieces of sushi. The salad, soup, and main meal all came at the same time because of the backup which really sucked. The breading on the tempura didn't taste "light" like a tempura should taste (you know what I'm talking about - the difference you get between calling it a tempura or basically just fried shrimp). The rest of the food was pretty good. Miso soup tasted lighter than most places which I loved. I've had better california roll but it does pass muster. The menu. There was a pretty good variety of stuff there between hot and sushi. They had some interesting sushi selections that I'd like to try next time but just didn't feel like having that day. Our meals came with the basics and hubby commented on the 4 sushi pieces he had with his Bento A meal "It was OK but I have had better." I didn't try his so I can't comment. I liked their California roll that came with my dish (but I have had better). They have descriptions of the various rolls (which most places that cater to Americans do) so that will be helpful in your decision-making. If you're testing this place out, I would visit when it's not peak hours. It's definitely worth a shot. It just wasn't worth the time (i.e. long wait).
(2)Jasmyn D.
Sushi was good. Had great customer service. Downside there was a hair in the eggrolls. We notified the server and they were quick to offer a refund or give us a whole new order for free. Handled it very friendly.
(3)Alyssa A.
great/cheap lunch specials :) beef terriyaki, shrimp and veggie tempura, cali roll + tuna halibut salmon sushi all for $10
(5)Kelsey C.
Customer service was good here and the restaurant is clean, food is average for a sushi place I would say.
(3)Jose N.
Hayashi is recently under new management. The new owner was extremely involved and going from place to place throughout the night. Our chef was a little on the sloppy side, not something I am used to at a Japanese restaurant. (He wasn't Asian.) ;) The food was a little bland, and it wasn't just my food, the wife felt the same way. The atmosphere was actually quite festive. We could have done without the loud drum they use for singing happy birthday for everyone. Since when does EVERY SINGLE restaurant have to sing happy birthday?? And I was a little shocked when the bill came. It was a little on the high side, even for teppanyaki. But what drops my rating for this restaurant is that in their efforts to draw in a crowd, they got a DJ that plays music very loudly on Friday and Saturday nights. Imagine our surprise, leaving a Japanese restaurant and hearing booty music. I don't know. I just think it will attract the wrong clientele. Just my opinion. There is much to be said for a place that embraces the heritage of the food and not just the food itself.
(3)Brandi S.
Walked in around 8 on a Saturday and we were immediately seated. Waited about 15 minutes for our drink order and another 20 for our food order. Waitress forgot to put in our appetizer order. Had some mixed drinks from the bar and were awful. The chef finally came, rushed thru the 'show' and making our dinner. Vegetables were under cooked fried rice was thrown on my plate, not put in a bowl and not very tasty. Meat was ok. Got filet mignon and chicken and shrimp. Food overall ok but I would never feel the desire to return.
(2)stuart j.
This was a very fun time on the Hibachi grill side. The Sea Bass fish I got was one of the best tasting grilled fish I have had in a very long time. This is a very big restaurant with a large bar, formal dining area, sushi bar, and the tepanyaki grills. There are some very talented and fun grill masters, but there appeared to be one or two still trying to figure it all out. The tepanyaki side is a bit on the expensive side I thought... I believe starting in the $25 area, and going up. What you get is a ton of laughs, food flung at you, all while you watch your food submit into submission by the ninja food masters. Very fun time with the group we sat with, would go again!
(4)Simone L.
I've gone here a couple of times and all times it sucked. I sat at the bar and when I tried to ask them about the sushi on the menu, they weren't sure what was what seeing as how the menu mixes everything and doesn't have whether it's baked or raw. And when I did get my miso soup it tasted awful and was cold. The sushi wasn't even that fresh either. Made me sick.
(1)Christy D.
Surprisingly, this was possibly the best sushi experience I've had in the Phoenix area. It was incredibly fresh and just plain tasty! The menu is large and we were glad to be sitting near people who were just receiving their food, because the food looks 1000x better than it is pictured on their menu! The prices are pretty average for a Japanese/sushi house. We will definitely return. I am excited to sit around the area where they cook in front of you (I've completely blanket on what that is called). Anyway, we really enjoyed our time there and hope to make this our "go-to" sushi place.
(4)Brianna P.
This is my new addiction! Took some friends and family here to celebrate my mom's birthday, it was her first time and she had a blast. Our first chef Poncho isn't at this location any more which we were disappointed about but ended up having another great chef named Sam. He was funny and the food was great! I tried grilled shrimp for the first time and I am a fan. Our waitress was awesome! On top of everything, funny and she told us Sam was the head chef and that it was an honor to have him cook our food and that she was so glad we got him, seeing that it was the first time for almost everyone in our group to try a place like this. We have also had dinner on the patio when it was cooler out and enjoyed it too. I will be eating here often. Thanks Hayashi for always making my dining experience fun and delicious
(5)Philamer B.
You're paying for the ambience and not the sushi.
(2)Pk G.
This place is way overpriced for what you get. Everytime my wife wants to go here I think to myself "another $40 wasted".... It just isnt that good....
(1)Mrme O.
This is a new Japanese steak house that just opened. I liked the furnishings inside and the tile logo behind the sushi bar was very cool looking. I ordered a medium rare steak and my girl ordered chicken tempura, we both were extremely pleased, steak is how I grade restaurants and my steak was cooked correctly and meat was of good quality with a very nice sake list, so good rating from me. My girl's tempura was good also cant wait to go back.
(4)Becky H.
Hostess was ridiculously rude but our server Ashley was super great! Food was decent, spider roll was good. Probably won't go back but worth it to try once.
(3)Velika L.
Came for happy hour and sat at the bar. There are no sushi rolls on their happy hour menu. WTF? Ended up ordering the calamari, shrimp shumai, spicy tuna roll and Honolulu roll. Everything was mediocre. The best shrimp shumai ever is at Stingray Sushi. The one at Hayashi just didn't compare. The sushi rolls had some sort of crunch to them. It was probably the fake crab stick they put in there. Or it might have been frozen on the inside....whatever it was...wasn't appetizing. Also, even though it was happy hour, it was still expensive. They also spelled edamame wrong on their menu. I guess that's what you can expect from Goodyear.
(2)Curt L.
Solid job on the large sushi roll I had, same for bacon-wrapped shrimp and asparagus appetizer. Friendly bartender helped me sort through the menu and made a tasty Long Island. Owner stopped by twice to say hi. The menu is pretty cryptic...very little information given. Web site also shows an entirely different menu than the one you get in person.
(3)Sean T.
Holy cow... we had the worst experience here! The one up in Surprise was a million times better! First of all, we walked in with a party of four on a Friday night and they looked at us like we were crazy. The lovely gal up front asked if we had a reservation, and of course we did not. They weren't very busy at all for a Friday night, but she acted as if they were completely swamped. She informed us that it would be a 20 minute wait like it was the end of the world, but of course to us that seemed very reasonable. I guess we're just used to going to busier restaurants on the weekends? Anyway, the wait actually took over 45 minutes--definitely more than double her initial guess. Whatever, we were able to grab a few drinks before happy hour was over so we were happy. The bar was actually the busiest part of the restaurant, and their service was fast and friendly. However, the rest of the place definitely took away from our positive initial experience there. We were finally seated in the normal dining area and had the slowest, most forgetful waiter ever. I also noticed that the Hibachi area of the restaurant had barely anyone in it, so maybe that's why it took so long to get in. Everyone was trying to get into the smaller, normal restaurant section! :P We just wanted a nice regular meal with a regular waiter that night, but unfortunately our experience wasn't so great. We all asked for waters, and the waiter brought one. Gee, thanks. Communal water? LOL. He also kept forgetting things we'd ask for, so we actually had to ask other waiters/waitresses on THREE separate occasions for things that our waiter didn't bring. We would've reminded him, but he seemed to disappear for long periods of time after forgetting things. He also seemed to know whenever we were complaining about him, because he would show up immediately after. 6th sense for unhappy customers? :) Now, for the food... I had seafood kabobs, and they were okay. However, two of us had scallops in our meals and they were not cooked correctly. I know it's hard to cook them correctly, but these were just bad. The rest wasn't bad, but nothing great either... especially for the price. Oh, I think the biggest part that bothered me was the location of the restrooms. It was right next to the kitchen, so it was constantly busy with waiter traffic. This is fine, but the attitude of said traffic was what bothered me. The first time, three waiters almost ran into me on my trip to the restroom. They just looked at me as if I was in the wrong place, and of course I said "excuse me." They didn't say anything... just looked at me and went around. On my second trip to the restroom, three waiters/waitresses were standing in the hallway just talking to one another, blocking the entire walkway. I walked up and stood there, finally saying "Excuse me, I have to get to the restroom." One girl moved to the side a little bit, but the guy standing in the middle had his arms crossed with his elbows sticking way out and didn't even acknowledge me. I had to maneuver around his impertinent elbows in order to fit through the tiny gap the one kind waitress had made for me. Basically, I was thinking "WTF?!" When we were done eating, after we had paid the bill, we then realized that we had been there for over 3.5 hours. Ridiculous! The service was extremely slow and mostly unfriendly, the food wasn't good for the price we paid, and we just ended up being pissed off in general after leaving. This was our first trip to this Hayashi, but we wanted to try it out after having so many fantastic experience up at the Surprise location. I guess the name is the only thing these 2 locations have in common.
(1)Michelle B.
Tried this place April 19th. Service was great. Portions not like typical sushi restrurants. Rice in sushi was very dry. Fish not fresh. Service good. Woke up the following morning with food poisioning. I ordered a rainbow roll and seaweed salad. Thinking it was the rainbow roll that caused my illness. It was all I ate all day. Avoid this place for sushi definately not fresh. Contacted manager following day regarding the food poisoning and he was rude and said I definitely didn't get it from their restaurant. I ensured them that I had only eaten there but he got mad and wouldn't listen to me. I wasn't trying to get money back it anything free just wanted to make sure he knew that their fish wasn't fresh. Oh well lesson learned.
(1)Alexia G.
Great service all around!!! Not sure if it was the owner or manager but we were greeted with a warm welcome and a handshake as soon as we arrived and seated immediately. Cook was wonderful and great with the children at the table . Food was perfect! At the end of the meal the owner came back and checked on us and how the food was. Great will return!
(5)Toni B.
We ate in the dining room from the sushi menu. The service was good, I will say that. The server was obviously new but attentive. That was really the best part of our meal. We ordered bento boxes which came with miso soup which were all disgustingly lukewarm. When the bento boxes came, everything but the Tempura was cold. That would include my steak teriyaki and the shrimp shumai. They were cooked but obviously they had been sitting around for quite some time. I therefore thought the theme of this meal was mediocrity.
(2)Daniel B.
My kids wanted to rate this a 5, but this is the first Japanese place they have been to. The waitress was a shrew, and I never rate on service - just food. Everyone else liked their food but they screwed up mine.
(3)Joe B.
Need to sit at the bar to receive happy hour specials. Rolls are small and priced high. Haven't tried other items on the menu but I won't be going back to this place for sushi.
(1)Jill M.
Well...I wouldn't get the dragon lady roll again but the shumai were good, and the rainbow roll was good. Too many mayo/cream cheese rolls on that menu. Not even busy on a Sunday night with the BCS game in town. Nice atmosphere.
(2)Dave H.
Best In The West! Ask for the Cowboy Roll. Sit at the bar. Enjoy!
(5)Jake V.
I walked in the first day they opened this location and they were surprised and asked "how did you know we were open?" well they had signs! We sat in the restaurant side, not the grill the first time. Their sushi rolls are ok. A little small and over priced compared to others in the area. But good nonetheless. We've also been to the grill side and like this much better to other teppanyaki places in the area, they offer fish and other seafood combos which are awesome. This place is also great for kids, they cater to kid food allergies. This is always a plus in our allergy-friendly book of restaurants.
(3)Ron T.
To summarize, I probably won't go back. I give it two stars only because of the ambiance. I was really looking forward to this place opening because I travel a lot and I love Sushi. It's always nice to have options in the West Valley for upscale restaurants- there are so few-especially sushi. I went there for lunch today and sat at the sushi bar. It was as busy as you would expect for a lunch crowd and well staffed. My waiter was a young guy named Peter. He did not know the menu at all and had to come back and verify my order twice. He did the same to the gal sitting next to me. He also forgot to bring my soup and never came back to check on me. I had the lunch special, two rolls and miso soup for seven bucks. I also ordered two orders of yellow tail sushi. I thought it was a good deal until it came. Presentation was nice but holy cow; they were the smallest sized portions I have ever had at a sushi place and I have been to many over the past twenty years. Normally when you order sushi a la carte you get two pcs, right? Not here. One pc with a rice ball the size of a grape. I had the salmon skin roll and something called the Alaskan roll with tuna in it. The cream cheese in the salmon roll overpowered everything else and the Alaskan roll was tasteless. The yellowtail tasted fresh and was ok but it was half the size you would expect. They need to hire someone for the sushi bar (waiter or attractive waitress that knows the menu and has a personality without tattoos and lip piercings, ok? Just saying. This is supposed to be upscale- not taco bell.) So, that was my experience- very disappointing. Maybe I will give it one more shot for dinner and sit down for something off the dinner menu just to be sure.
(2)Rhi G.
Chilled at the bar for Happy Hour with the ladies. The Caribbean martini was pretty good for a Monday evening, but they should have more sushi rolls on their Happy Hour menu. That's my only disappointment. The Las Vegas Rolls ...were to die for! Absolutely delicious. We'll be going back again for round 2.
(4)Tim O.
This was my second visit. First was when they first opened, so by now I'd think the kinks would be worked out. Not so much! The service was terrible and we waited about 45 minutes for food. It was lunch time, not too crowded but the server kept telling everyone how "slammed" she was. Meanwhile there were plenty of staff standing around. I would think they could lend a hand if she was so "slammed". You couldn't help but hear all the orders that were messed up and wrong food brought to the wrong table. Once we finally got our food, I must say it was really good. I would have given more stars if the service and timing of receiving the food were better. Overall, great food, average to small portions, nice ambiance but avoid if you are on a timed lunch or starving.
(3)Alexandra H.
This place has the best cucumber martinis! I'm definitely a fan!
(4)Justin L.
Good food, good atmosphere too ... Kids love the grill and the the fellas who cook and keep you laughing are great ... I have been there atleast 4 times and plan on returning ... JL
(5)M. C.
The entertainment of the hibachi was fun, but the food was not very good. It was also very, very warm inside the restaurant. Some of this may be caused by the hibachi grills, but I've been to many hibachi restaurants that are not nearly so warm.
(2)