As a partner, I love going into other stores to be on the other side of the counter! The ladies working we're welcoming and greeted me promptly. The shift on duty rang us up (didn't catch her name but she had a cross necklace on and tattoo on he arm), and made lovely conversation. The barista (Samantha) made my iced Americano to perfection, which honestly most don't make them correctly! The store was clean and stocked and they were fast.
(5)
Marian T.
Update* if you ask for classic syrup + another syrup with it, and the classic is not on your sticker, then it's not in your cup.regardless. If they say classic is automatically in there, it's not. Always double check-especially if you're in drive thru and don't want to leave with bitter coffee.
(2)
Jack M.
This Starbucks location is amazing and always gets stuff done fast and quick. If you are looking for great service, this is the place! I come here often and the people that work here are the nicest people I have ever met! Best in the area by far!!
(5)
Aaron B.
Drove by this morning (August 4th) and the store was closed, signs removed.
(4)
Joel B.
This location has been amazing in helping me perfect my drink of choice! The manager actually cares if you like the drink served and when we brought back our drink she didn't just hand us a "free drink" card she gave us suggestions, made the drink and even walked out to my car to see if my wife (who was in the car with our kids) liked it!
(5)
Katie C.
Drive through is much more popular than walk in. Makes for perfect study location. I come here just for this purpose. Drinks are ... Starbucks quality, nothing new
(4)
Julie W.
The parking here is awful and the drive thru wait is always long with cars all around the building. I know that when I come here I better leave some extra time to get where I'm going.
(2)
Melanie W.
The lady that took my order through the drive thru was AMAZING! It's almost 6am and she was cheerful without being fake and super polite. I wish I lived closer to this location because that was some of the best service I've had at a Starbucks!
(5)
Audra D.
I am beginning to really dislike this drive thru location. 3rd time they can't seem to get a drink order right. I asked for a kids milk light ice, & we have our cup for her. As well as an iced coffee with splash of milk. Again they gave her chocolate milk/heavy ice. Ugh
(2)
Aimster L.
Starbucks supports planned parenthood. I am pro-life and will only support businesses that are pro-life, like Lifeboat Coffee at lifeboatcoffee.com . When you make a purchase at Lifeboat Coffee, $1.00 is donated to a pro-life organization! No more will i go to a Starbucks or buy their brand at a grocery store. In addition, the last time I was there, I got a caramel mocha. When I got on the freeway to take my first sip all it was was hot milk! Terrible, terrible ,terrible! I needed my caffeine! And let's not forget the slow service!!!!!
(1)
Erica N.
I went through the long drive through to discover amazing service! The voice through the speaker was such a refreshing delight to hear. He was so happy and talkative, very polite and brought a smile to my face! Just how it should be when you drive away with your starbucks treat in hand! I'm ready to take on the day thanks to my new favorite location! Nad the flan latte is all its said to be and more! Love it!
(5)
Stephanie W.
The baristas here are great. I have to say, some mornings, I come in pretty grouchy because I haven't had my caffeine fix yet. They always cheer me up. This location has a drive through, but the line gets pretty long. It's very convenient to the freeway so it's pretty busy most mornings.
(5)
Ryan L.
Terrific location, staff was legit. Small selection of retail. Fast service. Packed lobby. You can see the ocean out front. They have a good selection of treats if you get there in the am. If you are a partner this is a real bucks so you can get you deal on.
(4)
Todd B.
This is Starbucks and you know what to expect! Consistent as all the rest of the locations and good coffee. What makes this location stand out is that it's the only drive thru location in the Arrowhead area. It's nice to not have to get out of the car once in a while in Suburbia!
(4)
Heather W.
This is a Starbucks location that I used to frequent. I used to love it, but in the past year I have noticed a serious turn for the worse in their employees' attitudes. The employees here have recently been rude and snobby. It's to the point where I have stopped going simply because of that. Let's face it-- Starbucks is Starbucks. The drinks taste pretty much the same every time and at every location, so when the staff changed and started becoming unfriendly there was no longer a point to go here. I used to like this location a lot, mostly because of the friendly staff and drive-thru. (because I take my pup along with me) Now, I have switched to Coffee Bean.
(2)
Yvi R.
I've been going to this location for over 2 years now. I wouldn't go to Starbucks as often if it wasn't for this branch's convenient location on my way to work. Now I'm too uncomfortable to go back there. I spend a lot of money here and I am a gold member. Recently my account suddenly stopped accumulating rewards. My account showed transactions but not the stars. I was on the phone (for over 30 min) to get this fixed on Monday. The girl in the drive- through was super friendly and even gave me my coffer for free when she heard about my card issues. The customer service representative with Starbucks said that my card has been registered all along and that he fixed all the problems on the card and added my stars for the transactions that hadn't accumulated them. After that phone call I received an email saying that I earned my free drink. So I was excited and the next day I went to get my free drink. I showed the girl in the drive-through my phone which said that I earned my free drink. She told me my card is not registered....she asked me if I wanted to pay for my drink with my gold card. I showed her all the proof that I earned the free drink again. And this point the friendly girl from Monday came up and told me that I can't keep doing this and that I really need to call to get this resolved!!! After I've been on the phone for ever, was told that it was fixed!! I didn't know what to say. This was Starbucks' fault, not mine but she made me feel like I'm just trying to squeeze a free drink out of them. I tried to explain the situation and she shrug her shoulders, rolled her eyes and wouldn't even look at me. O even bougjt a drink on my card for the person in line behind me, so it's not like I just didn't spend any money that day. I drove off so angry that I was almost in tears!! I called customer service back and had a really nice lady help me. She said my card IS registered and that the only thing she can think of is that the card itself is faulty. She cancelled the card and sent me a new one. She really handled things and made me feel better. However, I'm uncomfortable now going back to that location, with these girls thinking I'm a freeloader. Today, Friday is usually my Starbucks day. I made my own coffee at work instead. I'm torn now. Starbucks may have to be an occasional thing again when I happen to pass one on a road trip. I can't get myself to go back to that location and there is no other convenient one on my way to work. I'm really disappointed.
(2)
Judy L.
This place is busy!!! Drive thur and walk in. Friendly staff! The wait was not too long.
(4)
Maria Z.
I dislike this specific Starbucks a lot, my drink is always made wrong. Staff Is awesome but drinks wise, not the best.
(1)
Sarah S.
Slowest drive thru ever!!!!! Mcdonalds is faster then this. Please hire better and faster people. This is ridiculous.
(1)
BJ B.
This place has an awesome drive thru. Not a bad location either right off the 101 freeway and union hills. Again the drive thru service was fast and the people who work there know how to get things done I had my coffee in my within like 1 minute. To be honest that's not bad considering that I was the third car back, keep up the good work Starbucks crew!!
(5)
Julie Y.
Am always amazed at how different each Starbucks is in terms of service. Today I was here to redeem my "coffee bag" free cup. I asked to upgrade to an americano as I cannot drink the Pikes because of the acidity. The girl ( in the drive-through) said she couldnt do that. I explained why I couldnt drink the Pikes and that I had done this before at a Starbucks with no issue but she still said no. The store at 75th and Bell has an awesome crew and I continually go back there unless I am in a different area of town.
(3)
Lindsay H.
I use this starbucks frequently because its close to where I work. Over time I have experienced coffee served cold, orders completely wrong, extremely slow and unenthusiastic service. This is so common I expect it now. In fact when they get it right im actually surprised. Ive contacted their management on a few really bad occasions and receive the same apathy. I suggest only going there if you have to because, afterall, it is a very convenient location.
(1)
Jeff L.
I got coffee. It was Starbucks. It was good.
(5)
Melanie J.
love sb!
(5)
Junior D.
I was visiting some relative in the area and stopped at this Starbucks. I visit a lot of Starbucks and this store seems poorly managed. The wait was 20 minutes for our simple order after we paid. The staff were more concerned about drive thru customers who paid after us than our order. There were no tables inside so we went to sit outside. As we were sitting outside the manager INTENTIONALLY shut off the misters when it was 110 degrees. He claimed they stopped working. But they mysteriously shut off after our neighboring table complained about the poor service.
(1)
April P.
I was quite surprised with the previous reviews on rudeness, especially when i come from a city where rudeness is part of the everyday norm. Our drive thru gal was very polite and sweet, without being overly sacchrine-y or fake. Servie was quick and they were patient AND polite when naming and explaning all the breakfast sandwiches to companion who had never had one. Drinks great, not watered down. Would come back in a heartbeat
(5)
Ashton G.
Courteous staff and it's Starbucks. Their coffee speaks for itself. I love the drive thru makes my morning coffee run on the way to work that much better.
(4)
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Address :8251 W Union Hills Dr,Ste 100
Glendale, AZ, 85308
Sarina T.
As a partner, I love going into other stores to be on the other side of the counter! The ladies working we're welcoming and greeted me promptly. The shift on duty rang us up (didn't catch her name but she had a cross necklace on and tattoo on he arm), and made lovely conversation. The barista (Samantha) made my iced Americano to perfection, which honestly most don't make them correctly! The store was clean and stocked and they were fast.
(5)Marian T.
Update* if you ask for classic syrup + another syrup with it, and the classic is not on your sticker, then it's not in your cup.regardless. If they say classic is automatically in there, it's not. Always double check-especially if you're in drive thru and don't want to leave with bitter coffee.
(2)Jack M.
This Starbucks location is amazing and always gets stuff done fast and quick. If you are looking for great service, this is the place! I come here often and the people that work here are the nicest people I have ever met! Best in the area by far!!
(5)Aaron B.
Drove by this morning (August 4th) and the store was closed, signs removed.
(4)Joel B.
This location has been amazing in helping me perfect my drink of choice! The manager actually cares if you like the drink served and when we brought back our drink she didn't just hand us a "free drink" card she gave us suggestions, made the drink and even walked out to my car to see if my wife (who was in the car with our kids) liked it!
(5)Katie C.
Drive through is much more popular than walk in. Makes for perfect study location. I come here just for this purpose. Drinks are ... Starbucks quality, nothing new
(4)Julie W.
The parking here is awful and the drive thru wait is always long with cars all around the building. I know that when I come here I better leave some extra time to get where I'm going.
(2)Melanie W.
The lady that took my order through the drive thru was AMAZING! It's almost 6am and she was cheerful without being fake and super polite. I wish I lived closer to this location because that was some of the best service I've had at a Starbucks!
(5)Audra D.
I am beginning to really dislike this drive thru location. 3rd time they can't seem to get a drink order right. I asked for a kids milk light ice, & we have our cup for her. As well as an iced coffee with splash of milk. Again they gave her chocolate milk/heavy ice. Ugh
(2)Aimster L.
Starbucks supports planned parenthood. I am pro-life and will only support businesses that are pro-life, like Lifeboat Coffee at lifeboatcoffee.com . When you make a purchase at Lifeboat Coffee, $1.00 is donated to a pro-life organization! No more will i go to a Starbucks or buy their brand at a grocery store. In addition, the last time I was there, I got a caramel mocha. When I got on the freeway to take my first sip all it was was hot milk! Terrible, terrible ,terrible! I needed my caffeine! And let's not forget the slow service!!!!!
(1)Erica N.
I went through the long drive through to discover amazing service! The voice through the speaker was such a refreshing delight to hear. He was so happy and talkative, very polite and brought a smile to my face! Just how it should be when you drive away with your starbucks treat in hand! I'm ready to take on the day thanks to my new favorite location! Nad the flan latte is all its said to be and more! Love it!
(5)Stephanie W.
The baristas here are great. I have to say, some mornings, I come in pretty grouchy because I haven't had my caffeine fix yet. They always cheer me up. This location has a drive through, but the line gets pretty long. It's very convenient to the freeway so it's pretty busy most mornings.
(5)Ryan L.
Terrific location, staff was legit. Small selection of retail. Fast service. Packed lobby. You can see the ocean out front. They have a good selection of treats if you get there in the am. If you are a partner this is a real bucks so you can get you deal on.
(4)Todd B.
This is Starbucks and you know what to expect! Consistent as all the rest of the locations and good coffee. What makes this location stand out is that it's the only drive thru location in the Arrowhead area. It's nice to not have to get out of the car once in a while in Suburbia!
(4)Heather W.
This is a Starbucks location that I used to frequent. I used to love it, but in the past year I have noticed a serious turn for the worse in their employees' attitudes. The employees here have recently been rude and snobby. It's to the point where I have stopped going simply because of that. Let's face it-- Starbucks is Starbucks. The drinks taste pretty much the same every time and at every location, so when the staff changed and started becoming unfriendly there was no longer a point to go here. I used to like this location a lot, mostly because of the friendly staff and drive-thru. (because I take my pup along with me) Now, I have switched to Coffee Bean.
(2)Yvi R.
I've been going to this location for over 2 years now. I wouldn't go to Starbucks as often if it wasn't for this branch's convenient location on my way to work. Now I'm too uncomfortable to go back there. I spend a lot of money here and I am a gold member. Recently my account suddenly stopped accumulating rewards. My account showed transactions but not the stars. I was on the phone (for over 30 min) to get this fixed on Monday. The girl in the drive- through was super friendly and even gave me my coffer for free when she heard about my card issues. The customer service representative with Starbucks said that my card has been registered all along and that he fixed all the problems on the card and added my stars for the transactions that hadn't accumulated them. After that phone call I received an email saying that I earned my free drink. So I was excited and the next day I went to get my free drink. I showed the girl in the drive-through my phone which said that I earned my free drink. She told me my card is not registered....she asked me if I wanted to pay for my drink with my gold card. I showed her all the proof that I earned the free drink again. And this point the friendly girl from Monday came up and told me that I can't keep doing this and that I really need to call to get this resolved!!! After I've been on the phone for ever, was told that it was fixed!! I didn't know what to say. This was Starbucks' fault, not mine but she made me feel like I'm just trying to squeeze a free drink out of them. I tried to explain the situation and she shrug her shoulders, rolled her eyes and wouldn't even look at me. O even bougjt a drink on my card for the person in line behind me, so it's not like I just didn't spend any money that day. I drove off so angry that I was almost in tears!! I called customer service back and had a really nice lady help me. She said my card IS registered and that the only thing she can think of is that the card itself is faulty. She cancelled the card and sent me a new one. She really handled things and made me feel better. However, I'm uncomfortable now going back to that location, with these girls thinking I'm a freeloader. Today, Friday is usually my Starbucks day. I made my own coffee at work instead. I'm torn now. Starbucks may have to be an occasional thing again when I happen to pass one on a road trip. I can't get myself to go back to that location and there is no other convenient one on my way to work. I'm really disappointed.
(2)Judy L.
This place is busy!!! Drive thur and walk in. Friendly staff! The wait was not too long.
(4)Maria Z.
I dislike this specific Starbucks a lot, my drink is always made wrong. Staff Is awesome but drinks wise, not the best.
(1)Sarah S.
Slowest drive thru ever!!!!! Mcdonalds is faster then this. Please hire better and faster people. This is ridiculous.
(1)BJ B.
This place has an awesome drive thru. Not a bad location either right off the 101 freeway and union hills. Again the drive thru service was fast and the people who work there know how to get things done I had my coffee in my within like 1 minute. To be honest that's not bad considering that I was the third car back, keep up the good work Starbucks crew!!
(5)Julie Y.
Am always amazed at how different each Starbucks is in terms of service. Today I was here to redeem my "coffee bag" free cup. I asked to upgrade to an americano as I cannot drink the Pikes because of the acidity. The girl ( in the drive-through) said she couldnt do that. I explained why I couldnt drink the Pikes and that I had done this before at a Starbucks with no issue but she still said no. The store at 75th and Bell has an awesome crew and I continually go back there unless I am in a different area of town.
(3)Lindsay H.
I use this starbucks frequently because its close to where I work. Over time I have experienced coffee served cold, orders completely wrong, extremely slow and unenthusiastic service. This is so common I expect it now. In fact when they get it right im actually surprised. Ive contacted their management on a few really bad occasions and receive the same apathy. I suggest only going there if you have to because, afterall, it is a very convenient location.
(1)Jeff L.
I got coffee. It was Starbucks. It was good.
(5)Melanie J.
love sb!
(5)Junior D.
I was visiting some relative in the area and stopped at this Starbucks. I visit a lot of Starbucks and this store seems poorly managed. The wait was 20 minutes for our simple order after we paid. The staff were more concerned about drive thru customers who paid after us than our order. There were no tables inside so we went to sit outside. As we were sitting outside the manager INTENTIONALLY shut off the misters when it was 110 degrees. He claimed they stopped working. But they mysteriously shut off after our neighboring table complained about the poor service.
(1)April P.
I was quite surprised with the previous reviews on rudeness, especially when i come from a city where rudeness is part of the everyday norm. Our drive thru gal was very polite and sweet, without being overly sacchrine-y or fake. Servie was quick and they were patient AND polite when naming and explaning all the breakfast sandwiches to companion who had never had one. Drinks great, not watered down. Would come back in a heartbeat
(5)Ashton G.
Courteous staff and it's Starbucks. Their coffee speaks for itself. I love the drive thru makes my morning coffee run on the way to work that much better.
(4)