This is one of my coffee sources before a long day's work. Staff is very friendly and consistent - doesn't seem like there's a lot of turnover here. Quick service and they always have my favorite Chicken salad with Tarragon sandwiches when I actually want to eat something as well. The only bad experience I had here was when some obnoxious fellow kept asking if my name was Dan - I guess he was just trying to figure out which customer there was his Craigsfist (sp?) connection.
(4)
Kristen M.
I am pretty much a Starbucks addict {hey- admitting it is the first step, right?}... So I had been frequenting another Starbucks for several months until my route to work changed and I decided to stop at this Starbucks instead, which was a big change b/c the other one was a drive thru. After the first cup- I was hooked on my new Starbucks location! The drink was 4 times better and they were way friendlier! I think the volume of the business takes a toll on this location- yes, and it is hard to keep up. HOWEVER, I see people in their daily sitting at the tables utilizing them (inside and out) and regular customers... that means they are doing something right.
(4)
Yolanda G.
Excellent coffee. This location is always super busy. I would suggest buying/leasing the space next door and expanding, better yet we have no drive through coffee location going East from this location off the 101 freeway; make that happen and you would be the most popular Starbucks in the surrounding. Other than that excellent coffee.
(5)
Jennifer B.
Yuck! This place was so dirty! Napkins and trash all over, dirty windows and tables. They had half and half out only for my coffee... And the people!! I don't think they even knew I was a person. I have been to TONS of Starbucks... This place by far takes the cake for the most disappointing! Sorry won't ever go back into that one again. Really makes me appreciate the others and what a great job they do.
(1)
Sheila T.
This Starbucks location is all right. I feel that one of the employee need to be aware of their facial expression, especially when there's an interaction with customers at the register...perhaps a friendly smile would go a long way, after all, their job is to provide customer service. I am sure this person is a nice individual, I would like to feel welcomed at this location when I come back.., if ever .... I felt not welcomed here and would feel uncomfortable coming back to this location. Otherwise, the rest of the employees are great! Might I add, if you just want to read a magazine or a good novel, this is the place to go.. Maybe....However, due to sometimes high noise level, either with music or employees who really enjoy their job, (good for them!), this will not be a place to go if you're trying to understand a physics concept or trying to understand the functions of the nephron. LOL!
(3)
Lauren C.
This Starbucks is my go to after every workout and a convenient place to meet friends! Friendly staff and very quick service!
(5)
Jason D.
Good spot to get a coffee, but the attitude of some of the baristas need to remember that they are there to make coffee. My friend and I were both told what we wanted would take awhile instead of saying it will be longer than usual, it's like they dreaded the thought of brewing coffee....aye
(4)
Kay S.
They're incredibly slow. Give yourself extra time if you come here. The first few times I tried to justify it by guessing they must be short staffed or have the "B Team" working but No... Every time I go to this location I wait in line for 7-10 mins before they even take my order. Maybe this doesn't sound very long but I go to Starbucks bc it's fast and easy. If I wanted to wait 15 mins for coffee I would go to some local coffee shop.
(1)
Kathy H.
New guy Arthur. Learn how to treat customers better. You were rude today! I LOVE this location. If you don't improve will choose another.
(1)
Jenn Y.
I love the location of the store, all the baristas are very friendly and nice, and my drink is always made right. However there is a customer -*Dave* I believe his name is, who is beyond annoying. He is there every single morning and when he sees me he starts talking loudly and joking and making sarcastic comments to me. I don't even know him!!! He does the same with lots of other customers- as well as the baristas. I can't stand it. I have started going to the Starbucks up the road, in the Frys store. So much quieter and no harassing old men.
(2)
Grace G.
This seems like a pretty hip place to hang out, grab a drink and people watch. So busy every time I come here and the parking is not too bad. A casual hangout and lots of groups come here as a meeting spot. During the weekdays a lot of students are doing homework but all in all, great service and decent place.
(4)
David H.
This is by far my favorite Starbucks. I go here at least once a day well headed to work and the staff is always friendly getting my drink in a timely fashion. The advantage at this location is the staff has been there for a very long time and have wonderful team work.
(5)
Julie R.
Pretty standard Starbucks. Friendly staff. Hot/ cold drinks.... Right next to Midwestern's campus and it closes at 9:30?!?! NINE THIRTY. Where the heck is the closest 24 hr Starbucks??!!
(4)
Steph S.
I'm not the kind of person who orders the same thing every day so their patience with my choosing is great. They always recommend something when I don't know what I'm in the mood for and it always hits the spot. The one down side to this location is the wait. Often the line is put the door and there is no place to wait for your drink to be ready. The added room from the remodel didn't solve the problem but it did speed things up a little.
(5)
Em J.
My sister and I come here a few times a week if not more. I will have to say that mostly the only reason i keep coming is for one of the workers here .. Mercedes ALWAYS makes my drink PERFECT. If not for her, none of the other girls make my caramel machiatto right at all. But Mercedes is so very friendly, she remembered my name from the get-go and not too long after memorized my drink (which is pretty detailed and specific) This Starbucks is always packed (good for them). There are a few workers here who are not friendly at all and really need to take a few customer service classes (but i have found this is the came with most Starbucks.) But this is definitely my favorite Starbucks :)
(4)
Carmen G.
Like all other Starbucks, it's incredibly cold to the point where you (or at least I) can't stay in there for more than 10 minutes. As far as the drinks go- it's Starbucks coffee. You either hate it or love it. I hate it. The only drinks I recommend are the bottled Izzes and the iced black tea.
(3)
Huong L.
If I've come to your Starbucks over 30x within 5 months and you still don't bother learning how to pronounce my name correctly then I don't know what to say. I always order the same drink: quad espresso with 3 pumps of white mocha and 80% of the time they don't get my order right! The baristas always ask if I want water or milk with it.. Seriously? I ordered a damn espresso for a reason. If I wanted water or milk then I would've ordered something else and NOT an espresso! And my drink is one of the simplest drinks to make too!! Just brew 4 shots, mix in white mocha syrup and add ice.. But they always somehow mess up by asking me stupid questions. If it weren't for this sb being the closest to school, I would definitely frequent the Thunderbird location!
(2)
Stacey A.
What the heck can I say? They've got my money and I admit I a little bit of a junkie. Staff here is quick and friendly, place is clean, busy as usual... I hate that they're close to my job.
(4)
Albert H.
Located at SE corner of 59th ave. & Union Hills, this small location always seems to have polite and prompt service. The only downfall is the smaller than average seating area, and given the proximity to the medical college nearby it can be hard to find a seat. Just a few doors down is Rosatis pizza and a new Spanish tapas bar, so it's in a nice location within the strip mall.
(3)
Ron E.
Great coffee, but two male employees were yelling (jokingly) with each other for over an hour. Too loud with employees and music cranked. Not the best day to try and study.
(2)
William O.
I met a new potential client here for my side health and fitness business. He ordered a cameral mocha something or other and I got a water. Service was fast and his drink was good. My water was amazing. The dude with the long goatee was hysterical. Overall the place was quiet and it was easy to talk. Perfect place. I will be back.
(5)
Chukki S.
Pretty standard over-priced Starbucks. I've never had a problem with speed. They seem to be pretty fast when I come here. I like that they have the breakfast sandwiches at this location. They seem to carry those at only some of the locations.
(3)
Sabina A.
Let me start off by saying I've been a Starbucks gold member for a few years. I mostly go to this location since its closest to my Apartament and used to really like it. The baristas knew me by name and were generally friendly and attentive. Recently a lot of the staff here has changed in the worst way possible. One afternoon I had come in to study for an hour or two and had purchased a hot white mocha with my gold card. I stayed inside the entire time (sat at the bar area) and before I was getting ready to leave I went back to the register to ask for a tea refill. I brought back my empty cup and took out my gold card when the barista said "you can only get a tea refill if your original beverage was a tea and it has to be within an hour of your first purchase". I asked if she was sure about this, and she turned around and asked a male coworker who nodded to her and she turned back around and gave me an annoyed "yup". Baffled I thanked her anyway and left. As soon as I got home I went through every Starbucks faq page I could find and on each one the rule is clearly stated, you get unlimited free refills regardless of the original beverage purchased with a green or gold member status ( and no mention of any time frames whatsoever). Now let me clear, I don't mind paying $6 for a cup of coffee all the time, or the fact that my name is butchered on those darned cups, or even the bored and annoyed facial expressions the baristas always seem to have.... But when I'm denied a measly tea refill that I'm clearly rightfully asking for and bombarded with false rules that are nowhere to be found on any official website I officially give up. The audacity of the management to not train or supervise their staff properly is baffling. I've since fallen in love with the coffee bean near my place and never plan on returning.
(1)
Aaron A.
I used to like this Starbucks, but now I love it. They just remodeled Jan 2014, and now they have a Clover brewer. If you are a coffee fan, then make sure you try the Clover! I like that they have remodeled. Also they have very friendly employees.
(4)
EJ L.
Standard for a starbucks. Usually with great staff that I really liked so far. Until I ordered coffee from a girl with rude attitude working on Weds afternoon, who needs more training in customer service. I've worked in service before, and this is not how I'd train my staff. First time I ever felt very annoyed at this location. Other staff members are great, but I'd rather go to the Fry's starbucks island than come for attitude if that happens again.
(2)
Lavon G.
Nine am on a thursday morning and not one piece of toilet paper in the restroom. Really??? Um yeah I just drank coffee.
(1)
Caitlin W.
This is my regular coffee spot, even though it's not even the closest Starbucks to my home. The employees are FANTASTIC. They always greet me and my grandparents by name. They have all our drink orders memorized. They make the BEST drinks by far of any location I've ever been to. If they don't make it right they go above and beyond to make it right for you for free. My only complaint is that they haven't hired me yet! ;)
(5)
Lisbeth S.
Impressed with how friendly and efficient the staff is. Can't complain about the coffee either.
(5)
Terri D.
Staff is friendly, service is great. Drinks are fantastic!
Jaswant A. S.
This is one of my coffee sources before a long day's work. Staff is very friendly and consistent - doesn't seem like there's a lot of turnover here. Quick service and they always have my favorite Chicken salad with Tarragon sandwiches when I actually want to eat something as well. The only bad experience I had here was when some obnoxious fellow kept asking if my name was Dan - I guess he was just trying to figure out which customer there was his Craigsfist (sp?) connection.
(4)Kristen M.
I am pretty much a Starbucks addict {hey- admitting it is the first step, right?}... So I had been frequenting another Starbucks for several months until my route to work changed and I decided to stop at this Starbucks instead, which was a big change b/c the other one was a drive thru. After the first cup- I was hooked on my new Starbucks location! The drink was 4 times better and they were way friendlier! I think the volume of the business takes a toll on this location- yes, and it is hard to keep up. HOWEVER, I see people in their daily sitting at the tables utilizing them (inside and out) and regular customers... that means they are doing something right.
(4)Yolanda G.
Excellent coffee. This location is always super busy. I would suggest buying/leasing the space next door and expanding, better yet we have no drive through coffee location going East from this location off the 101 freeway; make that happen and you would be the most popular Starbucks in the surrounding. Other than that excellent coffee.
(5)Jennifer B.
Yuck! This place was so dirty! Napkins and trash all over, dirty windows and tables. They had half and half out only for my coffee... And the people!! I don't think they even knew I was a person. I have been to TONS of Starbucks... This place by far takes the cake for the most disappointing! Sorry won't ever go back into that one again. Really makes me appreciate the others and what a great job they do.
(1)Sheila T.
This Starbucks location is all right. I feel that one of the employee need to be aware of their facial expression, especially when there's an interaction with customers at the register...perhaps a friendly smile would go a long way, after all, their job is to provide customer service. I am sure this person is a nice individual, I would like to feel welcomed at this location when I come back.., if ever .... I felt not welcomed here and would feel uncomfortable coming back to this location. Otherwise, the rest of the employees are great! Might I add, if you just want to read a magazine or a good novel, this is the place to go.. Maybe....However, due to sometimes high noise level, either with music or employees who really enjoy their job, (good for them!), this will not be a place to go if you're trying to understand a physics concept or trying to understand the functions of the nephron. LOL!
(3)Lauren C.
This Starbucks is my go to after every workout and a convenient place to meet friends! Friendly staff and very quick service!
(5)Jason D.
Good spot to get a coffee, but the attitude of some of the baristas need to remember that they are there to make coffee. My friend and I were both told what we wanted would take awhile instead of saying it will be longer than usual, it's like they dreaded the thought of brewing coffee....aye
(4)Kay S.
They're incredibly slow. Give yourself extra time if you come here. The first few times I tried to justify it by guessing they must be short staffed or have the "B Team" working but No... Every time I go to this location I wait in line for 7-10 mins before they even take my order. Maybe this doesn't sound very long but I go to Starbucks bc it's fast and easy. If I wanted to wait 15 mins for coffee I would go to some local coffee shop.
(1)Kathy H.
New guy Arthur. Learn how to treat customers better. You were rude today! I LOVE this location. If you don't improve will choose another.
(1)Jenn Y.
I love the location of the store, all the baristas are very friendly and nice, and my drink is always made right. However there is a customer -*Dave* I believe his name is, who is beyond annoying. He is there every single morning and when he sees me he starts talking loudly and joking and making sarcastic comments to me. I don't even know him!!! He does the same with lots of other customers- as well as the baristas. I can't stand it. I have started going to the Starbucks up the road, in the Frys store. So much quieter and no harassing old men.
(2)Grace G.
This seems like a pretty hip place to hang out, grab a drink and people watch. So busy every time I come here and the parking is not too bad. A casual hangout and lots of groups come here as a meeting spot. During the weekdays a lot of students are doing homework but all in all, great service and decent place.
(4)David H.
This is by far my favorite Starbucks. I go here at least once a day well headed to work and the staff is always friendly getting my drink in a timely fashion. The advantage at this location is the staff has been there for a very long time and have wonderful team work.
(5)Julie R.
Pretty standard Starbucks. Friendly staff. Hot/ cold drinks.... Right next to Midwestern's campus and it closes at 9:30?!?! NINE THIRTY. Where the heck is the closest 24 hr Starbucks??!!
(4)Steph S.
I'm not the kind of person who orders the same thing every day so their patience with my choosing is great. They always recommend something when I don't know what I'm in the mood for and it always hits the spot. The one down side to this location is the wait. Often the line is put the door and there is no place to wait for your drink to be ready. The added room from the remodel didn't solve the problem but it did speed things up a little.
(5)Em J.
My sister and I come here a few times a week if not more. I will have to say that mostly the only reason i keep coming is for one of the workers here .. Mercedes ALWAYS makes my drink PERFECT. If not for her, none of the other girls make my caramel machiatto right at all. But Mercedes is so very friendly, she remembered my name from the get-go and not too long after memorized my drink (which is pretty detailed and specific) This Starbucks is always packed (good for them). There are a few workers here who are not friendly at all and really need to take a few customer service classes (but i have found this is the came with most Starbucks.) But this is definitely my favorite Starbucks :)
(4)Carmen G.
Like all other Starbucks, it's incredibly cold to the point where you (or at least I) can't stay in there for more than 10 minutes. As far as the drinks go- it's Starbucks coffee. You either hate it or love it. I hate it. The only drinks I recommend are the bottled Izzes and the iced black tea.
(3)Huong L.
If I've come to your Starbucks over 30x within 5 months and you still don't bother learning how to pronounce my name correctly then I don't know what to say. I always order the same drink: quad espresso with 3 pumps of white mocha and 80% of the time they don't get my order right! The baristas always ask if I want water or milk with it.. Seriously? I ordered a damn espresso for a reason. If I wanted water or milk then I would've ordered something else and NOT an espresso! And my drink is one of the simplest drinks to make too!! Just brew 4 shots, mix in white mocha syrup and add ice.. But they always somehow mess up by asking me stupid questions. If it weren't for this sb being the closest to school, I would definitely frequent the Thunderbird location!
(2)Stacey A.
What the heck can I say? They've got my money and I admit I a little bit of a junkie. Staff here is quick and friendly, place is clean, busy as usual... I hate that they're close to my job.
(4)Albert H.
Located at SE corner of 59th ave. & Union Hills, this small location always seems to have polite and prompt service. The only downfall is the smaller than average seating area, and given the proximity to the medical college nearby it can be hard to find a seat. Just a few doors down is Rosatis pizza and a new Spanish tapas bar, so it's in a nice location within the strip mall.
(3)Ron E.
Great coffee, but two male employees were yelling (jokingly) with each other for over an hour. Too loud with employees and music cranked. Not the best day to try and study.
(2)William O.
I met a new potential client here for my side health and fitness business. He ordered a cameral mocha something or other and I got a water. Service was fast and his drink was good. My water was amazing. The dude with the long goatee was hysterical. Overall the place was quiet and it was easy to talk. Perfect place. I will be back.
(5)Chukki S.
Pretty standard over-priced Starbucks. I've never had a problem with speed. They seem to be pretty fast when I come here. I like that they have the breakfast sandwiches at this location. They seem to carry those at only some of the locations.
(3)Sabina A.
Let me start off by saying I've been a Starbucks gold member for a few years. I mostly go to this location since its closest to my Apartament and used to really like it. The baristas knew me by name and were generally friendly and attentive. Recently a lot of the staff here has changed in the worst way possible. One afternoon I had come in to study for an hour or two and had purchased a hot white mocha with my gold card. I stayed inside the entire time (sat at the bar area) and before I was getting ready to leave I went back to the register to ask for a tea refill. I brought back my empty cup and took out my gold card when the barista said "you can only get a tea refill if your original beverage was a tea and it has to be within an hour of your first purchase". I asked if she was sure about this, and she turned around and asked a male coworker who nodded to her and she turned back around and gave me an annoyed "yup". Baffled I thanked her anyway and left. As soon as I got home I went through every Starbucks faq page I could find and on each one the rule is clearly stated, you get unlimited free refills regardless of the original beverage purchased with a green or gold member status ( and no mention of any time frames whatsoever). Now let me clear, I don't mind paying $6 for a cup of coffee all the time, or the fact that my name is butchered on those darned cups, or even the bored and annoyed facial expressions the baristas always seem to have.... But when I'm denied a measly tea refill that I'm clearly rightfully asking for and bombarded with false rules that are nowhere to be found on any official website I officially give up. The audacity of the management to not train or supervise their staff properly is baffling. I've since fallen in love with the coffee bean near my place and never plan on returning.
(1)Aaron A.
I used to like this Starbucks, but now I love it. They just remodeled Jan 2014, and now they have a Clover brewer. If you are a coffee fan, then make sure you try the Clover! I like that they have remodeled. Also they have very friendly employees.
(4)EJ L.
Standard for a starbucks. Usually with great staff that I really liked so far. Until I ordered coffee from a girl with rude attitude working on Weds afternoon, who needs more training in customer service. I've worked in service before, and this is not how I'd train my staff. First time I ever felt very annoyed at this location. Other staff members are great, but I'd rather go to the Fry's starbucks island than come for attitude if that happens again.
(2)Lavon G.
Nine am on a thursday morning and not one piece of toilet paper in the restroom. Really??? Um yeah I just drank coffee.
(1)Caitlin W.
This is my regular coffee spot, even though it's not even the closest Starbucks to my home. The employees are FANTASTIC. They always greet me and my grandparents by name. They have all our drink orders memorized. They make the BEST drinks by far of any location I've ever been to. If they don't make it right they go above and beyond to make it right for you for free. My only complaint is that they haven't hired me yet! ;)
(5)Lisbeth S.
Impressed with how friendly and efficient the staff is. Can't complain about the coffee either.
(5)Terri D.
Staff is friendly, service is great. Drinks are fantastic!
(5)