This place has become a fave for my husband and myself. Joe C and this staff run a great place to be in the morning. They know us by name, recall our orders, and even take away our breakfast mess if they note we are still sitting and enjoying our coffee... We have met the NICEST people here. Whether they are retired folks from the nearby senior communities or regulars in for breakfast, we have become very close to some folks. That enables us to exchange info on services we need, good places to eat other meals at, and happenings in the west valley. Unlike a comment that states they are chintzy on cream cheese, I'd have to say the opposite. I've told my husband at times that when he orders mine, he can tell the folks behind the counter to go easy on the spread. Put it this way, tell them what you want and they are eager to please. Now that cooler weather is on the horizon, we can't wait to bring our dog and see how he likes the place also................
(5)
Ben R.
Love the 6 cheese bagel and the nova lox bagel sandwich. The food is always tasty and fresh and reasonable.
(4)
Doug H.
Now that I can breathe... Look, I love bagels. I love breakfast. They delivered on this front, and earned that 1 star. I unfortunately also appreciate customer service and cleanliness. When you fail to deliver on that, I don't care how good the food was. The guy taking orders (I'm assuming he was the manager based on age) was great. Always friendly when I'm in there. I got to the payment register and found myself in the middle of a flirting session between the cashier and another worker. Since I disturbed their chat, they were quick to jump back in. Had to butt in again to ask for my drinks -- based on her reaction, I probably should've apologized for asking for what I paid for. My bad. Some time later, I noticed an extreme amount of smoke filling the restaurant. A dense haze filled the air and I had to step outside so I could breathe. I noticed a girl monitoring the toaster -- I saw flames inside it and she BLEW into the toaster to put the fire out. Shortly after, a large plume of smoke came out of the toaster. Sweet, found the source (and a health code violation). A worker came out and propped the door open with a rock from the side of the curb to get rid of the smoke. He returned to work with the same gloves on that he had picked up the rock and doormat with. I'll be heading elsewhere for bagels from now on out. Obviously little care is paid to experience and food safety here. Side note: my catering order earlier this week was 30 minutes late as well. It's not like we're making complex dishes here, so what gives?
(1)
Jarrett R.
Decent bagels but if like Cream cheese, you may want to ask for extra. I noticed they were light on the spread.
(4)
Susan W.
Very friendly and fast! The 6 cheese bagel doesn't even need extra cream cheese. Coffee is great too.
(5)
Myke R.
I love the bagels here, especially when they're hot and fresh, which they were last week when I busted the door down at 5:30am. I have to give these guys big props because I was in a rush that morning. I called the store 10 minutes before they opened just to see if they had the bagels I wanted ready to go. They did and the guy on the phone (sorry, forgot his name) took my order for a dozen bagels and an iced mocha on the phone BEFORE THE WERE OPEN FOR BUSINESS! TWO THUMBS WAY UP FOR THAT!!! I got to the store a few minutes before 5:30. The doors were still locked. I saw a couple people inside, but I just kicked it in the car for a minute because I can tell time (I was early). When the guy unlocked the door, he held it open for me, asked if I was Mike, and said my order was ready. AWESOME!!! Super happy! Made my (early) morning. Thanks guys!!!
(5)
Chloe H.
Yes, there is a "eat at your own risk" type warning for the smoked salmon. I unfortunately developed food poisoning after eating the honey-glazed smoked salmon sandwich last month. I was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. It was pretty much a bagel with pieces of smoked salmon and chopped onion/tomato on top of a bagel. No cream cheese was put on it (which would probably help anchor down the ingredients), and the whole thing fell apart on first bite. The workers are friendly and the drinks are fine; but I'm never coming back here.
(1)
Roanna O.
What a letdown!! The redhead behind the counter....SLOW!! there was no sense of urgency from most of the employees. One guy was hustling. Everyone else..snoozing. The place was boiling hot and humid. Probably about 85 degrees. You want to make a line full of people angry, keep it hot. Our order got pushed behind a jerk customer's order. Squeaky wheel and all. Really unfair. I was so impressed with this place before. They were completely ridiculous this visit. I will not be going back anytime soon. The food was delish, but it is not so good that I would put up with the lax service. Management MUST have changed.
(2)
Marina M.
I'm usually not a fan of Einstein Brothers, I've tried them all over & they all are just "meh." Before taking my mom to the airport we decided to stop & have a bagel. The guys (literally, all guys) behind the counter were so friendly & didn't get annoyed when it took us a minute to figure out what we wanted. As we were leaving one of the workers was sitting down on his break, saw us leaving & jumped up to open the door for us, that doesn't happen many places anymore!
(4)
Robert W.
I recently had the worst of many bad experiences at this location. After not having any of the bagels I wanted my sandwich on, which I enjoy about 4 or 5 different bagels, I had to settle on a garlic bagel. The cashier was pleasant while I paid, and he told me they had a big morning rush. I was there around 11 am. I went to find a place to sit and all of the tables were dirty and covered in crumbs along with the floor. I looked up and saw a group of 4 employees all conversing and laughing behind the counter while another was preparing food. The group broke up and a male and female began preparing food. I watch the male and female bump into each other playfully and the male would lay his head down on the female's shoulder. They were very flirty and seemed to be in their own world. I continued to wait for my sandwich and noticed two people from behind me get their food. I looked down at my ticket and noticed I'd been waiting over 15 minutes. I went over to the counter and inquired about my order and "Romeo" told me, "Oh, they must have cleared your order." No apologies, no concern. My sandwich was made and I returned to the dirty table and ate my sandwich. Still, no type od appology ir concern for the error.Meanwhile, the male and female went on break together and sat eating at a table they certainly cleaned for themselves and other tables remained dirty. Finally, as I was leaving, a lone employee finally started to wipe down the tables. The dirty store is a common theme in this particular shop. I say go across the street to Paradise Bakery, next time I will.
(1)
Marika K.
I come here every Sunday morning to grab breakfast and coffee for my family. I never have any issues. Staff is always friendly and food is always good! I always get my food and drinks in a timely manner and the manager is very friendly. I also think their coffee is way better then Starbucks too!
(5)
Wendy H.
I went back to give Einstein's one last try and I am glad I did! They have a whole new staff and the manager was there. I took sometime to chat with him and I was pleased to see he is making great changes. I ordered the same I didn't in my other review and it was still my favorite thintastic sandwich. The employees were full of smiles and happy to help.
(4)
Joe S.
The bagels are good but this morning the service was horrible. I walked in and to my surprise there was only one person ahead of me in line. So I thought to myself, "great, this should be quick." Well, I was wrong. I sat there for over 20 minutes for two bagels?! The employees seemed to be taking their sweet time and messing up orders.
(2)
Mike M.
No improvement, still making mistakes on orders..I spoke to the manager, no response, like talking to an 18 yr. old McDonalds manager...my last visit, I tried.
(1)
Zak W.
This gets one star because the food was edible. When we walked in it was like entering forest fire quarantine zone. There was actually visible fire coming out of one of the toasters (clearly remedied by a employee blowing it out... While a customers food was in there.. Sanitary). When I went to pay the blonde girl and her male friend were flirting and made no eye contact and carried on our transaction amidst their personal love life anecdotes... They also forgot I ordered a coffee because they were just so entranced by their engaging conversation with each other. When I received my charred bagel I sent it back to get a toasted bagel instead... Around this time they realized you almost couldn't see across the store from all the smoke so they went to open a door. One of the food handlers went outside and touched the floor mat and then at our reccomendation moved a rock to prop the door open to remedy the smoke. He then went inside and continued to handle food... Without getting new gloves. Yum.
(1)
Grace R.
We were very excited to come to Einstein Bros, however when we got there we were a little disappointed. My mother ordered a bagel with humus, however they alerted us that they never took the humus out of the freezer that morning, so they did not have any humus available. I ordered a Italian chicken panini. (One of my favorites) and it was brought to me cold, and the chicken, cheese, and spinach was not spread apart throughout. When I went back up and asked them to fix it, the man was very kind and brought it to me hot. My mother re-ordered a toasted bagel with blueberry creme cheese on it, that was barely toasted. For an Einstein Bros, it was not great food. The staff was all male, and when there wasn't some one at the register to help, they were messing around. One of the boys was completely covered head-to-toe in flour! Not a great trip to the Einstein Bros!
(2)
Anne T.
I stopped by and purchased a box of regular mixed bagels at around 10$. They were very salty. My guess is that they are using garlic salt. Grocery store bagels are every bit as good at half the price.
(2)
Kathy J.
Best customer service ive gotten at an Einsteins in the valley! The employee who took my order was a friendly young man who was polite and actually looked at me when I placed my order. The gentleman at the register called me by name, was extremely pleasant and offered $1 off my coffee for using my own commuter cup. I am SO glad I did not let my bad experiences at other Einstein's in the valley keep me from trying this one. I'll go back again, especially since it is so close to my office.
(4)
Rem V.
The employees were very friendly and the food was great as usual. I really felt they wanted to give every customer a good experience at their location. Customer service at it's finest!
(5)
Matt L.
I had the opportunity to visit this location a month prior, it was mostly all male staff, and the service was efficient and the guys worked together. This time I visited the staff was mostly female. What a difference! This crew of women should never work together again. This was by far the worst visit I have ever experienced. Let's start with the environment, this is summer so it's nice to go to a place and cool off. The temperature was hot! It was not only hot to me and my guest, I heard another person complain it was too hot to sit in the middle media area and near the door. Although there was someone at the ordering area, she apparently had a problem with one of the senior staff putting her hands up after asking a question stating "I got it, I got it already!" When the order arrived part of the food was dropped followed by a prompt apology, but no one came back to clean the cream cheese that remained on the floor and our table! I had no doubt this place lacked cohesiveness when one staff put her hands up in the air complained to her coworker, "I can't take anymore of this!" and promptly walked off to the back where further audible grumbling ensued. There is no excuse for this entire episode, the environment did not settle until two other staff came that happened to be male. It makes no difference if there is an all male or female staff, as long as service is conducted with the customer in mind. I sent a survey to Einstein's and have yet to hear back from them. I hope to hear from them, but it has already been several days.
(1)
Krista L.
Went for breakfast, for a specific bagel. The order was the wrong bagel and sandwich. The sense of urgency and customer service was low. It's a shame.
(2)
Conrad C.
First time here and was really impressed! The staff was really friendly and the service was quick! Menu is really great and prices are good! The coffee is pretty damn good!! Definitely coming back to this store!
(4)
Shelley P.
Love there bagels & sammy's. not a fan of the coffee but everything else is yummy. Staff is always pleasant
(5)
Carmelo W.
Get there early if you want more selection of bagels. These bagels toast up really well, crispy on the outside but tender on the inside. Dang it, I all of a sudden want a bagel.
(4)
Doug K.
We have visited this location many times over the past year and dropped a LOT of money here. Consistently BAD service. They never have Iced Tea in the metal containers (even though they will try and sell you some and then do a bait and switch and offer some other drink). We watch the manager sitting off at a side table playing on her cell phone. The help seems to always be in a state of oblivion and moving at half speed. Bagel bins are typically empty and not restocked by early afternoon. And the floor is always dirty with pieces of food, wrappers, etc. laying around. The help at this store (both male and female) need a commando type manager here to kick some proverbial a___ and get these 18 to 24 year olds to care, clean up, and restock ice tea containers. General lack of caring. The shift manager needs to get off her phone. I hope the owner reads this, but who knows, maybe they are behind this lack of caring. Generally a slip shod operation. And oh yeah - it is hot. Mr. owner FIX your AC once and for all.
(1)
Lizard Q.
This location just opened up,so i've noticed they have a few kinks that need help. Mainly it's the service. Last time i went in,there were dirty tables everywhere.It was not busy at all,so i found it to be unacceptable. The girl at the counter was very friendly but forgetful.When i ordered a drink with my meal,she forgot to give me my cup.I had to ask for it.She also charged me for a med.drink,when i ordered a small.Then,when i got my sandwich,i went to get forks,napkins,and ketchup.None of those items were stocked where they should be,so i had to go to the counter and ask for them.the worker went into the stock area and pulled them out from underneath locked cabinets..The bagels and coffee were good,but they should really keep the condiment area stocked..It was just one thing after the other when it came to eating utensils.I feel that these items should always be fully stocked.Also the coke zero was "out"all water when i poured my drink. i just think the girl working there was pretty clueless..But she was nice and friendly. So hopefully they step up thier game.
Christine J.
This place has become a fave for my husband and myself. Joe C and this staff run a great place to be in the morning. They know us by name, recall our orders, and even take away our breakfast mess if they note we are still sitting and enjoying our coffee... We have met the NICEST people here. Whether they are retired folks from the nearby senior communities or regulars in for breakfast, we have become very close to some folks. That enables us to exchange info on services we need, good places to eat other meals at, and happenings in the west valley. Unlike a comment that states they are chintzy on cream cheese, I'd have to say the opposite. I've told my husband at times that when he orders mine, he can tell the folks behind the counter to go easy on the spread. Put it this way, tell them what you want and they are eager to please. Now that cooler weather is on the horizon, we can't wait to bring our dog and see how he likes the place also................
(5)Ben R.
Love the 6 cheese bagel and the nova lox bagel sandwich. The food is always tasty and fresh and reasonable.
(4)Doug H.
Now that I can breathe... Look, I love bagels. I love breakfast. They delivered on this front, and earned that 1 star. I unfortunately also appreciate customer service and cleanliness. When you fail to deliver on that, I don't care how good the food was. The guy taking orders (I'm assuming he was the manager based on age) was great. Always friendly when I'm in there. I got to the payment register and found myself in the middle of a flirting session between the cashier and another worker. Since I disturbed their chat, they were quick to jump back in. Had to butt in again to ask for my drinks -- based on her reaction, I probably should've apologized for asking for what I paid for. My bad. Some time later, I noticed an extreme amount of smoke filling the restaurant. A dense haze filled the air and I had to step outside so I could breathe. I noticed a girl monitoring the toaster -- I saw flames inside it and she BLEW into the toaster to put the fire out. Shortly after, a large plume of smoke came out of the toaster. Sweet, found the source (and a health code violation). A worker came out and propped the door open with a rock from the side of the curb to get rid of the smoke. He returned to work with the same gloves on that he had picked up the rock and doormat with. I'll be heading elsewhere for bagels from now on out. Obviously little care is paid to experience and food safety here. Side note: my catering order earlier this week was 30 minutes late as well. It's not like we're making complex dishes here, so what gives?
(1)Jarrett R.
Decent bagels but if like Cream cheese, you may want to ask for extra. I noticed they were light on the spread.
(4)Susan W.
Very friendly and fast! The 6 cheese bagel doesn't even need extra cream cheese. Coffee is great too.
(5)Myke R.
I love the bagels here, especially when they're hot and fresh, which they were last week when I busted the door down at 5:30am. I have to give these guys big props because I was in a rush that morning. I called the store 10 minutes before they opened just to see if they had the bagels I wanted ready to go. They did and the guy on the phone (sorry, forgot his name) took my order for a dozen bagels and an iced mocha on the phone BEFORE THE WERE OPEN FOR BUSINESS! TWO THUMBS WAY UP FOR THAT!!! I got to the store a few minutes before 5:30. The doors were still locked. I saw a couple people inside, but I just kicked it in the car for a minute because I can tell time (I was early). When the guy unlocked the door, he held it open for me, asked if I was Mike, and said my order was ready. AWESOME!!! Super happy! Made my (early) morning. Thanks guys!!!
(5)Chloe H.
Yes, there is a "eat at your own risk" type warning for the smoked salmon. I unfortunately developed food poisoning after eating the honey-glazed smoked salmon sandwich last month. I was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. It was pretty much a bagel with pieces of smoked salmon and chopped onion/tomato on top of a bagel. No cream cheese was put on it (which would probably help anchor down the ingredients), and the whole thing fell apart on first bite. The workers are friendly and the drinks are fine; but I'm never coming back here.
(1)Roanna O.
What a letdown!! The redhead behind the counter....SLOW!! there was no sense of urgency from most of the employees. One guy was hustling. Everyone else..snoozing. The place was boiling hot and humid. Probably about 85 degrees. You want to make a line full of people angry, keep it hot. Our order got pushed behind a jerk customer's order. Squeaky wheel and all. Really unfair. I was so impressed with this place before. They were completely ridiculous this visit. I will not be going back anytime soon. The food was delish, but it is not so good that I would put up with the lax service. Management MUST have changed.
(2)Marina M.
I'm usually not a fan of Einstein Brothers, I've tried them all over & they all are just "meh." Before taking my mom to the airport we decided to stop & have a bagel. The guys (literally, all guys) behind the counter were so friendly & didn't get annoyed when it took us a minute to figure out what we wanted. As we were leaving one of the workers was sitting down on his break, saw us leaving & jumped up to open the door for us, that doesn't happen many places anymore!
(4)Robert W.
I recently had the worst of many bad experiences at this location. After not having any of the bagels I wanted my sandwich on, which I enjoy about 4 or 5 different bagels, I had to settle on a garlic bagel. The cashier was pleasant while I paid, and he told me they had a big morning rush. I was there around 11 am. I went to find a place to sit and all of the tables were dirty and covered in crumbs along with the floor. I looked up and saw a group of 4 employees all conversing and laughing behind the counter while another was preparing food. The group broke up and a male and female began preparing food. I watch the male and female bump into each other playfully and the male would lay his head down on the female's shoulder. They were very flirty and seemed to be in their own world. I continued to wait for my sandwich and noticed two people from behind me get their food. I looked down at my ticket and noticed I'd been waiting over 15 minutes. I went over to the counter and inquired about my order and "Romeo" told me, "Oh, they must have cleared your order." No apologies, no concern. My sandwich was made and I returned to the dirty table and ate my sandwich. Still, no type od appology ir concern for the error.Meanwhile, the male and female went on break together and sat eating at a table they certainly cleaned for themselves and other tables remained dirty. Finally, as I was leaving, a lone employee finally started to wipe down the tables. The dirty store is a common theme in this particular shop. I say go across the street to Paradise Bakery, next time I will.
(1)Marika K.
I come here every Sunday morning to grab breakfast and coffee for my family. I never have any issues. Staff is always friendly and food is always good! I always get my food and drinks in a timely manner and the manager is very friendly. I also think their coffee is way better then Starbucks too!
(5)Wendy H.
I went back to give Einstein's one last try and I am glad I did! They have a whole new staff and the manager was there. I took sometime to chat with him and I was pleased to see he is making great changes. I ordered the same I didn't in my other review and it was still my favorite thintastic sandwich. The employees were full of smiles and happy to help.
(4)Joe S.
The bagels are good but this morning the service was horrible. I walked in and to my surprise there was only one person ahead of me in line. So I thought to myself, "great, this should be quick." Well, I was wrong. I sat there for over 20 minutes for two bagels?! The employees seemed to be taking their sweet time and messing up orders.
(2)Mike M.
No improvement, still making mistakes on orders..I spoke to the manager, no response, like talking to an 18 yr. old McDonalds manager...my last visit, I tried.
(1)Zak W.
This gets one star because the food was edible. When we walked in it was like entering forest fire quarantine zone. There was actually visible fire coming out of one of the toasters (clearly remedied by a employee blowing it out... While a customers food was in there.. Sanitary). When I went to pay the blonde girl and her male friend were flirting and made no eye contact and carried on our transaction amidst their personal love life anecdotes... They also forgot I ordered a coffee because they were just so entranced by their engaging conversation with each other. When I received my charred bagel I sent it back to get a toasted bagel instead... Around this time they realized you almost couldn't see across the store from all the smoke so they went to open a door. One of the food handlers went outside and touched the floor mat and then at our reccomendation moved a rock to prop the door open to remedy the smoke. He then went inside and continued to handle food... Without getting new gloves. Yum.
(1)Grace R.
We were very excited to come to Einstein Bros, however when we got there we were a little disappointed. My mother ordered a bagel with humus, however they alerted us that they never took the humus out of the freezer that morning, so they did not have any humus available. I ordered a Italian chicken panini. (One of my favorites) and it was brought to me cold, and the chicken, cheese, and spinach was not spread apart throughout. When I went back up and asked them to fix it, the man was very kind and brought it to me hot. My mother re-ordered a toasted bagel with blueberry creme cheese on it, that was barely toasted. For an Einstein Bros, it was not great food. The staff was all male, and when there wasn't some one at the register to help, they were messing around. One of the boys was completely covered head-to-toe in flour! Not a great trip to the Einstein Bros!
(2)Anne T.
I stopped by and purchased a box of regular mixed bagels at around 10$. They were very salty. My guess is that they are using garlic salt. Grocery store bagels are every bit as good at half the price.
(2)Kathy J.
Best customer service ive gotten at an Einsteins in the valley! The employee who took my order was a friendly young man who was polite and actually looked at me when I placed my order. The gentleman at the register called me by name, was extremely pleasant and offered $1 off my coffee for using my own commuter cup. I am SO glad I did not let my bad experiences at other Einstein's in the valley keep me from trying this one. I'll go back again, especially since it is so close to my office.
(4)Rem V.
The employees were very friendly and the food was great as usual. I really felt they wanted to give every customer a good experience at their location. Customer service at it's finest!
(5)Matt L.
I had the opportunity to visit this location a month prior, it was mostly all male staff, and the service was efficient and the guys worked together. This time I visited the staff was mostly female. What a difference! This crew of women should never work together again. This was by far the worst visit I have ever experienced. Let's start with the environment, this is summer so it's nice to go to a place and cool off. The temperature was hot! It was not only hot to me and my guest, I heard another person complain it was too hot to sit in the middle media area and near the door. Although there was someone at the ordering area, she apparently had a problem with one of the senior staff putting her hands up after asking a question stating "I got it, I got it already!" When the order arrived part of the food was dropped followed by a prompt apology, but no one came back to clean the cream cheese that remained on the floor and our table! I had no doubt this place lacked cohesiveness when one staff put her hands up in the air complained to her coworker, "I can't take anymore of this!" and promptly walked off to the back where further audible grumbling ensued. There is no excuse for this entire episode, the environment did not settle until two other staff came that happened to be male. It makes no difference if there is an all male or female staff, as long as service is conducted with the customer in mind. I sent a survey to Einstein's and have yet to hear back from them. I hope to hear from them, but it has already been several days.
(1)Krista L.
Went for breakfast, for a specific bagel. The order was the wrong bagel and sandwich. The sense of urgency and customer service was low. It's a shame.
(2)Conrad C.
First time here and was really impressed! The staff was really friendly and the service was quick! Menu is really great and prices are good! The coffee is pretty damn good!! Definitely coming back to this store!
(4)Shelley P.
Love there bagels & sammy's. not a fan of the coffee but everything else is yummy. Staff is always pleasant
(5)Carmelo W.
Get there early if you want more selection of bagels. These bagels toast up really well, crispy on the outside but tender on the inside. Dang it, I all of a sudden want a bagel.
(4)Doug K.
We have visited this location many times over the past year and dropped a LOT of money here. Consistently BAD service. They never have Iced Tea in the metal containers (even though they will try and sell you some and then do a bait and switch and offer some other drink). We watch the manager sitting off at a side table playing on her cell phone. The help seems to always be in a state of oblivion and moving at half speed. Bagel bins are typically empty and not restocked by early afternoon. And the floor is always dirty with pieces of food, wrappers, etc. laying around. The help at this store (both male and female) need a commando type manager here to kick some proverbial a___ and get these 18 to 24 year olds to care, clean up, and restock ice tea containers. General lack of caring. The shift manager needs to get off her phone. I hope the owner reads this, but who knows, maybe they are behind this lack of caring. Generally a slip shod operation. And oh yeah - it is hot. Mr. owner FIX your AC once and for all.
(1)Lizard Q.
This location just opened up,so i've noticed they have a few kinks that need help. Mainly it's the service. Last time i went in,there were dirty tables everywhere.It was not busy at all,so i found it to be unacceptable. The girl at the counter was very friendly but forgetful.When i ordered a drink with my meal,she forgot to give me my cup.I had to ask for it.She also charged me for a med.drink,when i ordered a small.Then,when i got my sandwich,i went to get forks,napkins,and ketchup.None of those items were stocked where they should be,so i had to go to the counter and ask for them.the worker went into the stock area and pulled them out from underneath locked cabinets..The bagels and coffee were good,but they should really keep the condiment area stocked..It was just one thing after the other when it came to eating utensils.I feel that these items should always be fully stocked.Also the coke zero was "out"all water when i poured my drink. i just think the girl working there was pretty clueless..But she was nice and friendly. So hopefully they step up thier game.
(2)