I've eaten at this Outbacks before. It was, until now, decent, nothing special but nothing to ever complain about. I took my kids as a treat. They are finally old enough to start appreciating steaks. So my 14 year old orders a New York strip medium I order my filet medium rare. When we get our steaks mine is rare and hers is medium rare. She didn't want to eat hers, it was bleeding all over her plate. The waitress even asked her when she ordered "you know medium rare means pretty pink in the middle" Which, she's had steaks before. I've ordered steak often as well, I always order the same and I know what to expect. I don't mind a rare filet, so I didn't complain (I hate sending food back) but I did complain about my daughters because she wouldnt have eaten hers AT ALL. So the waitress took the plate and the manager brought it back, it didnt look bloody and my daughter was sitting across from me so I wasnt close enough to see, I think she ate another 2 or 3 small bites and when I asked for a a to-go box I realized just how VERY well done her steak was, so rather than a bit more cooked when sent back, it had been completely ruined. I was pretty pissed but if they had JUST taken it off the check I would have been ok. Then the manager came back over after I talked to the waitress.... She proceeded to explain to me how the standards of Outbacks "medium rare" and "medium" were VERY different from ANY other restaurant and that it should have been explained to me when we ordered. If its different than EVERY where else, than its not what anyone would expect.... This must happen often. Thankfully I don't mind rare, but why ruin my daughters meal and basically blame me for not knowing your very own special way of doing things. Then you patronized me. This is why I choose to write this review. I don't EVER like to be talked down to and I always am very respectful to the wait staff, so to be spoken to like that... Even with them taking my daughters meal off the check, I won't be returning. That's not what I pay a extra to eat out for. My waitress was a doll though, VERY attentive, very sweet and understanding and I over tipped her (including tipping for what I would have paid for my daughters meal.) EDIT: I forgot.... We also ordered cheese cake pops. They tasted like stale gross (left uncovered) refrigerator. I'd have complained about the level of disgust I had with them while the manager was at my table but..... we took them to go and had ordered them before I realized my daughters steak was ruined.
(2)
Nicole L.
Outback is just ok, it's nothing amazing but not bad either. Their onion blossoms are huge and tasty, their baby back ribs were meaty and good too. I got their grilled chicken sesame salad and that was eh... the salad was really watery almost like they just put wet lettuce on the plate without drying it, so the dressing was really diluted. The waitress stopped to tell me that it was super busy and she just wished she could take a break and her feet hurt and how she's been running around all day, like I care? lol anyways, overall it was a good experience.
(3)
Christine B.
You have to try the grilled pineapple rita!! The hickory smoke salt makes the drink. Ryan T was my server tonight he was very friendly had great jokes and always check in on my date and me. Great service! I enjoy the filet and lobster tail. Thank you Ryan!
(5)
Kenzie T.
We put our name down a day in advance... when we got there the wait was 30 minutes (the same as walk-ups)?? People who just showed up got tables before we did, despite the reservations. This frustrated me quite a bit but I was glad they offered beverages while we waited. The food and drinks, however, were very good! The complimentary bread was warm and fresh. Good service on busy nights. Our waitress was very nice and gave us a lunch special at dinner time! Overall, good experience.
(5)
Tara E.
We were quickly seated. Unsure what to order we looked over the menu, and the menu flyer that was advertising some type of meal and desert deal on Wednesdays. While looking at what to order and comparing pricing with that advertised deal I believe our waitress came over maybe 5 or 6 times asking if we were ready to order. I swear this was in maybe a 15-minute period. She was nice but this was annoying. When I put down my menu that's a good sign I'm ready to order, but I was still looking at it..... My steak was good, not completely well done but not enough to complain over. My drink was great but I ordered both sides broccoli, half was cooked to my liking, the other half was not.
(2)
Kristen P.
I'm not sure why this restaurant is only getting 3 stars! I'm sitting here with an amazing filet mignon, decent broccoli and a potato loaded to the gills! Sure the veggies could be steamed a little less but honestly... The courteous and awesome service I'm receiving totally makes up for it! If you sit in Garrett's area you WON'T be disappointed! He goes above and beyond to make your visit special!
(4)
Alan H.
Service was fine! House salads are extremely small! The crab avocado stack is very bland tasting. The chips served with the stack are thin so they break trying to eat the stack. So, pull out the fork and spoon it onto your chips. Not my go to place as a rule. My big thing today was the 45 minute wait when I saw a minimum of five tops. Then as I got ready to leave I found out I was wrong! It was a whole section; minimum of 10 tops not being used and no manager to be found (usually can spot them running around. Hasn't ever been a great experience, but not bad enough to not try again.
Staff has been friendly, there steak had been full Of flavor and tender. The unlimited bread doesn't hurt ( only the belly). There unlimited soup and salad is very cool. Check it out
(4)
Eric R.
Basically a good steakhouse overall. Just moved down here from the Chicago area and used to love the outback in calumet city, Il. But this one is a lil different. The food was good but the steak was kind of small. Did it shrink on the grill or what? I got a sirloin 6 oz. Didn't think 6 oz was that little. Wow. Anyway, the service from Tori H. was great. I just took off stars for the size of the steak.
(3)
Jenn M.
I have ordered "to-go" from Outback many times, my orders are accurate and timely. Tonight the service was fantastic and the food was even better. I love being able to order good food, receive good service and pricing was decent. I order to-go at least twice a month and The Outback has not let me down. Steak was cooked to perfection and the chicken was juicy and tasty!
(5)
Dana B.
Very strange dining experience. The waitress was friendly but many items we ordered were incorrect. My husbands steak came out over cooked - they politely remade it and it was still overdone but not as much so we said nothing. We came home with lots of leftovers since she delivered food we didn't orders then later brought out the correct items. Quality and flavor was good.
(3)
Kaycie S.
I was a bit dismayed to see this particular location of Outback get some bad reviews. This is the location we frequent the most and I can say we have never had a bad experience. Of course, some servers are better than others, but never have we had a rude or uncaring wait person. Tonight we had a group of 3 (one teen) and the meal came to $60. This included two beers. We all had the outback special and ironically, one of us had the 6oz cut, one the 8oz and one the 11oz cut. I will include pictures for size reference if anyone is interested. All our meals were prepared as requested - I think we all said med well, so not sure if that makes a difference. We were seated right away- in the bar area....they asked us and we said sure. It was 6:00 on a sat night so I was happy not to wait. They have a special right now, if you buy $50 in gift cards you get $10 free so we asked if we could do that and put it toward our meal tonight and they said sure! All in all, I don't have a complaint. Service was good, food was good and we were seated quickly.
(5)
Marla K.
We decided to celebrate our 11 year Anniversay dinner with a good steak. We chose Outback Steakhouse. We were seated rather quickly for a Saturday night. The service however was horrible. The waiter decided to pull up a chair and take our order. Then he gave us someone else's appetizer FOUR different times. Then when our dinner finally showed up guess what... It wasn't ours. The manager came by as she saw me sawing on my steak like I was trying to saw a piece of wood and asked how our dinner was. After telling her about our experience she laughed it off and didn't really seem to care. I think next time I will buy some steaks and grill them at home.
(1)
Carrie F.
I usually only write reviews if a dinning experience was either amazing or terrible. Our night out as a family here was darn near perfect. And that's saying a lot seeing as how I have four young children and dinner out usually ends with most of us screaming and crying- myself included! The staff here were so kind. They talked to my kids, involved them in the experience, answered their questions and were patient with us. They took our order right away and brought the food out fast, even though the place was busy. The food was amaaazing!! The kids even ate most of their food. I ordered the 12 oz prime rib and when they brought it out the chef had given me a 16 oz. cut for no extra charge. Hubby ordered crispy chicken sandwich and said it was pretty darn good. We ordered shrimp later in the meal (super yummy) and they brought out two side dishes at no extra charge!! There was a kid's meal promotion going on at the time that we weren't aware of and they added the discount to our check without us even asking. Garrett H. was seriously the best sever! Funny and gracious! Really awesome experience over all and we will definitely be going back to this location!
(5)
Chris C.
Normally i am not a fan of the outback steakhouse. I would rather just grill my own but me and the wife had a gift card to use. Now I have to be honest we used it for the lunch menu and it was surprisingly good EXCEPT that we did carry out and when i called they said 20 min. I got there to wait an additional 45. Reminded me again that service is a huge part of this industry and if you waste a customers time they will not return!
(2)
Joni H.
I have been an Outback fan for years and my husband, parents, children and I have made a habit of coming to this particular Outback a couple of times a month. This past year our visits have decreased as we have seen changes taking place that have not been favorable. However, we were still coming at least once a month and would anticipate at least an average, mediocre experience. Unfortunately, we will not be returning due to our latest visit. Upon arrival we were seated and our waiter came over to our table. I believe he said his name was Larry and he had more the demeanor of a used car salesman than a waiter. After he introduced himself, he disappeared. Seriously, he was gone for more than 15 minutes. We had menus, but no water, no bread, no attention whatsoever. He walked past us a couple of times and we attempted to catch his eye. The third time past our table and more than 15 minutes after we were seated we flagged him down and requested water and bread and said we were ready to order our dinner. He told us he would be right on it. Several minutes later we received water but it was served by a bus boy and we still had no bread and no one to take our order. At this point I told my husband that I wasn't liking our waiter and the lack of service that we were receiving. We talked about leaving and decided to suck it up and stay. A full 10 minutes after receiving the water, our waiter brought out bread and was ready to take our order. Mind you, we had been seated there for a half hour by then and only had water and menus in our hand to show for it. I ordered potato soup and a dinner salad. My husband ordered a filet, medium rare. During another trip past our table, following placing our order for dinner, our waiter was caring a tray with two soft drinks on it. We thought that maybe these were the soft drinks that we had ordered. They weren't meant for us but we were given them nonetheless. They were both spilled all over us as our waiter was passing by. Seriously, ALL over us. I had Coke in my hair. Every time I blinked more Coke ran into my eyes. My blouse was covered in soda, as were my pants, my husband's pants and our shoes. Now, I know accidents happen. But there was no apology for his collision! He left us with our one little paper napkin each to try and dry ourselves. He then went to the table next to us and told them he was sorry, that he would be back in a little while with new drinks for them! Are you kidding me? I was soaked and my husband was wet. We were heading to a movie following dinner, but there was no way that we could go any place without changing. Our drinks never came. The dinner was sub-par and the only good thing about this incident is that it gives us a great story to tell when people are talking about their WORST restaurant experiences. To top it off, a female manager did come over to see the damage. After she asked how we were I told her that I wasn't doing very well and that I, as she could see, was drenched. She said "Sorry" and left, never to be seen again. Frankly, I thought that our bill would be adjusted somewhat, at least enough to cover the dry cleaning bill. But not a chance. We paid the bill and promised each other that we would never return again, either by ourselves or bringing our family. Terrible, terrible service! Wish I could give ZERO stars.
(1)
Richard F.
This has been our local Outback for the past 2 years and it's always good. Usually get the outback special 8oz and very good, especially for the value. Steak! Yum.
(5)
Mary Grace H.
The best place when it comes to outback. Perfectly grilled outback will surprise you, its very tempting, its juicy looking will make you really crave for it. A bite on it will make you realize how soft this meat is, every chew was very good. The best steakhouse!
(4)
John C.
Been here 2 times in the last year and both times i had a great experience. A beer in the bar and a sweetheart bartender named sydney... whats not to like.
(4)
Mark O.
Can you give a restaurant a lower rating for just not changing? Guess so. Seems like Outback does what it always has, it just has gotten kind of boring. Blooming onion is still awesome, the vegetables are awesome and the food is good. I guess I'm just spoiled. No reason not to go here, but it just seems like there are better options nowadays. They need to do something in improve their visibility.
(3)
Roy W.
I decided to run a blog as we wait for our food. Here we go: Ordered drinks. Twenty mins later they arrived ... without lemons. Asked for them. Server said she'd get some. Waited another twenty. Finally went to the bar to find lemons myself. Bread arrived 15 mins later. Asked for refill of drink. Took a full 10 mins. No refills for the rest of the night. Nearly 1hr later, our food arrived. - without silverware. Steak overdone. WAY overdone. But, shrimp was REALLY good. :-) We were told that the kitchen was running behind. I guess drinks and lemons come from the kitchen at this location. Manager was nice, that's why I'm increasing the stars. Hopefully, people will read this review, however.
(3)
Julius G.
Jessica at the bar was great! Very personable. Great service for a holiday Monday night.
(5)
Kylee F.
Service was poor, food wasn't great. I would much rather go to Texas roadhouse for nearly that same price. Won't be going back.
(2)
Chris L.
I paid $15 for a tiny overcooked steak and a tiny baked potato. I ordered my steak medium rare and it was well done. Server apologized but didn't do anything to make it right.
(1)
Michael A.
Meh. It's a chain restaurant which has become ordinary over the years. Blooming onion was a bit greasy, took 15 minutes to get silverware, portions and plates have seemingly shrunk. Not too bad in a pinch but definitely doesn't have that wow factor that it use to. You would do better at Texas roadhouse.
(3)
Lori S.
So it's a chain, which means I'm not expecting awesomeness. That said, I'm glad I had a gift card. If I had to pay the whole thing outta pocket, I may have been a bit more peeved. The reviews below aren't over exaggerations. It's hilarious how on point each one was. Since I went through them today just cuz, I knew ahead of time that the service was "found lacking" by a ton of people. So I tried to compensate, and since I was meeting family there and knowing they'd want water, I attempted ordering waters all around so they wouldn't have to wait like we did. My husband and I got our waters after sitting there at our table for 20 minutes, and the waitress never brought out the extra waters requested. My family got there and got to wait another 20 minutes for their water. Refills were basically nonexistent after that. After about an hour of being there total, we finally got an appetizer, the second one making it out after another 25 min. I had had the waitress take our food order at the same time as the appetizer since I knew they seemed to be having problems with taking forever with everything, but even so, we still ended up waiting another hour for our food to get to us. I know it's a steak house, but I wanted a burger, and the burger was pretty dang disgusting. Oh well. We only had to wait another 20 minutes for the waitress to bring out the check, and thus ended our visit. Everyone was nice though. No weird attitudes or anything. The waiters/waitresses just tended to disappear and not come back.
(1)
Neka N.
Worst Outback location ever!!!! We visited a little after 4:30 on a weekday. The hostess did not seem particularly friendly and it would have been nice to be greeted properly. The place was not busy at all. I would estimate that they only had 5 tables occupied..at the most. We were promptly seated, however, no one came to our table. After almost 10 minutes, we decided to leave and go to Cheesecake Factory where we were properly greeted and served right away. I will never visit this location again. If you want great, attentive service, then go somewhere else.
(1)
Jessica K.
I LOVE the outback but this was by far the worst experience I have had at one. We got here at 4 and were seated in the bar. Erika G was our server and she ran past our table a dozen times before acknowledging us. She brought us bread (which was horribly stale) and disappeared for longer before buzzing by again to speedily take our order. She seemed to have no patience. I told her it was my friend's birthday and she said they didn't do anything for that, but could maybe get a scoop of ice cream. OK, yes we'd like that. My baked potato (which I usually love because of all the salt on the side) was cold and a bit hard and my steak was SO thin!! I also remember liking their caesar salad, but this time it was all light green/white lettuce which is not what I like... Overall I was very disappointed with the dinner. If I pay $50 to go out for a friend's birthday I want to enjoy it. I didn't. Wouldn't recommend this location. I've heard the one at superstition springs is good though.
(2)
kathy j.
Our waiter was nice Josh. The service was super slow though. We just waited and waited. The signature sirloin tastes like shoe leather. Drinks were good. Hamburger was ok. Orders were not correct and girl actually asked if we wanted to slide baked potato off one plate to other. They also ran out of dessert spoons so we had ice cream with a fork. Kind of funny.
(3)
Priscilla T.
Another satisfying dining experience at Outback. On a recent Thursday evening my husband's filet was just the way he likes it ( pink), and my firehouse salmon was delicious...just the right amount of heat, complemented by the sweetness of a mango salsa. A pleasant surprise...the Bloomin onion...way too much for just 2 people, is now available in a smaller serving. Our friendly waitress, Jill, was prompt, efficient and accommodating. We look forward to our next visit.
(4)
Austin H.
Love this place. Come on down to this Outback Steakhouse and you will leave with a level of satisfaction that I can't describe but instead can only be understood through experience. Of course the steaks are awesome, along with their margaritas which I think they're known for. These margaritas are not your average margaritas due to the fact that they have a sweet and salty taste in them which I've never experienced in a margarita before. Incredible!! Plus, add some strawberry and you'll be happy. I'm just going to repeat that the steaks are nice and juicy and filling. Just make sure to get a sweet potato on the side with their cinnamon butter, and some green beans.
(5)
Henry F.
Me and my sister went here for the first time and we both ordered the steak and shrimp plate which was excellent we also ordered the flat bread appetizer which was outstanding and the service was outstanding we will be back to this location
(5)
Anthony U.
Went online to get on list. Such a joke get here 10 min before schedule time and still waited for 45 min. Requested a half booth half table. After 30 additional minutes was told it was getting close for half booth half table then when they do call us 15 min confirming the request, was walked to a table. The only response was "this is what is available". Poor service and no ownership of decisions. Lack of customer service to the level of fast food.
(1)
Rod J.
It is very infrequent that I bother to take time to write a negative review for any establishment. This particular Outback is D league. Outback has mismanaged my time, money and order 3/3 times over the last 6 years. The "manager" of this Outback reports that I should drive back to the store to correct an overcharge on my visa.(on the hottest day of this summer to date) Do yourself a favor and patronize the Keg steakhouse across the street. These guys can mess up a wet dream.
(1)
Ben D.
The service was actually quite good here, despite being a busy evening. The food was great and they took great care of my daughter. Keep up the good work.
(4)
Kevin S.
Steak was awfull, sent it back, was way overcooked. Ordered the chesseburger and have to say it was very good. The waiter "justin" was very good. They need to work on there steaks but otherwise from what I ordered the place was decent.
(3)
Tanja M.
We love the consistent, well priced food here. Friendly service. Favorite ceaser salad over all others. Drinks are well made, ordered cosmos and margaritas. Prices are not outragious for specialty drinks. Nice atmosphere, we sat in the bar area. filet like butter, asparagus was crisp and yummy.
(5)
T W.
This is Outback. What you expect is what you get. This place was not outstanding, nor terrible. It was Outback. Reasonably good food and reasonable prices (for a steak house). The teriyaki skewer was good. The seasoned rice was good. The seasoned fries were too salty (that seemed to be most of the seasoning). Needed ketchup to cut the salt (usually I will eat seasoned fries straight...no ketchup). Others at the table seemed to enjoy their food. One did comment that the onion soup seemed more beefy than oniony. I tasted it and have to agree. Onion wasn't very strong at all. But it was a nice meal. Nothing extraordinary, but good.
(3)
Crabby K.
Why is Gilbert the capital of chain restaurants? I try to stay away from them and go to locally owned, but there are so few in Gilbert outside of the downtown area. Anyway, was in a hurry and hungry so we took a chance on Outback. Simply confirmed my opinion of chain restaurants. Food was not well prepared (celery was frozen and look like it had been through a garbage disposal, fries were limp and greasy). Obvious flaws that no one in the kitchen caught or cared to correct. Everything is over salted, apparently to hide the lack of flavor. Just glad I didn't order anything from the higher priced side of the menu. I do complement the waiter, who was good to check in with us and brought replacement food, but it just galls me to pay those prices and have a kitchen operating with no adult supervision. Hire good management and pay them a fair wage to do what they are supposed to do, i.e. manage.
(2)
Chris R.
I've been to the Outback before and liked it. At this location it was very disappointing, we won't be back. After waiting on Sunday night for over an hour for our food (which never showed up) we gave up. Our server didn't seem to care.
(1)
Tracy H.
Food is always great at Outback. We like to sit at the bar and eat and have a few beers. We have been to this location three times and the same bartender has been on duty, Friday night. She is rude and acts as though you should be grateful she is there. VERY passive aggressive. If you like to sit at the bar I would recommend heading up to Chandler location were you will receive customer service and not be forgotten (twice they forgot to put our order in) no apologies just rude sarcasm.
(2)
Ron L.
35 minute wait with lots of open tables. Seriously, there were 5 open tables in the same area they seated us. Good burger. Wifes steak was a pretty bad cut of meat. She loves their sweet potatoes though.
(2)
Linda D.
Not a huge chain lover but occasionally go to outback. Unfortunately, this review isn't that great but what you might expect from take out. I know that food gets cold and I'm fine with that but the food should be the same quality and quantity as if you ate there. Also, if you ask for certain items they should be included. Especially when the order is done online and everything is detailed and typed up nice and neat. Not a phone order where they actually have to listen. Seriously, you don't even care enough to take 10 seconds to read the order details. Ordered 16 oz prime rib outback style, side salad, baked potato, and the brownie dessert. Luckily the prime rib was pretty decent but super lucky we ordered the 16 oz version because it was mostly fat. Again, I know prime rib can be fatty but this was a bit much. I can live with that though. I told them no butter or sour cream just extra chives, bacon, and au jus. Didn't get any extra, still received the dairy I can't eat, and the portions of chive and bacon were so small it was a joke. Maybe 6 actual pieces of green onion, cheap chive substitute. Pathetic. The brownie, in the restaurant you get a nice decent piece. We received what looked like a small leftover piece in a small triangle. Seriously three bites. I usually don't eat like crap so this is a treat for me. This wasn't a treat at all. Never thought eating at outback was outstanding but in the restaurant it's been a 3. This should have been better and wasn't. Read the online notes and directions and give people what they ask and pay for. Will not waste money on that again. Next time, In and Out it is, cheap and way better.
(2)
Rick G.
I placed an order online for curb side pick up service. When I got home we found some items missing... For a company that has a pretty detailed online ordering system, this was such a let down. To top it off, this wasn't the first time I have run into missing items or the wrong order. I'm a firm believer of giving a second chance, but come on guys... Let's at least try to match the good service you receive inside the restaurant. Not a good experience mate!
(2)
Samantha L.
Soo disappointed!! Outback used to be one of my favorite restaurants to go to. I had not been in at least a year and so I decided to go. I was disappointed beyond belief. How could a chain restaurant that I have been to countless times gone so down hill?? I think I found the reason: cost. 1. They cut waaaaayy back on portion size. I used to get enough food in a dinner portion to feed me and have leftovers or split with someone else. Now, they have these weird shaped plates that are kind of rectangular with an angle to them -probably to disguise that they are SMALLER PLATES! So you definitely get a much smaller portion when you come here. When I saw my plate I said, wait a minute, is this off of the lunch menu??? 2. They may have majorly decreased portion size but they did not decrease the prices on the menus.. Which is quite frustrating. 3. The food quality- I had the Alice Springs Chicken here. It was BAD!! And I really do mean that. I actually cooked a copycat recipe of this a while back and it was so much better than the one I had here (and I am definitely not a good cook!!!). The chicken seriously it was completely bland. I had to douse it in the honey mustard sauce that it came with to hide the plain chicken. What was even worse, I've NEVER HAD BACON THAT TASTED THIS BAD!! The flavor of the bacon was so wrong. I don't know if it was the fact that it was overcooked or just bad quality bacon but it really tasted gross. Oh, as for the mushrooms that are supposed to be on here, I got a whole 2 slices for my whole piece of chicken!! Come on!! Soo cheap of them!!
(2)
Joyce R.
This is definitely not the place you want to work for as an employee. As a customer, it's fairly decent. The reason I feel this place is going down the shit hole is because of how the owner treats his employees personally. I've spoken to several who have either left on their own time or let go. I have never witnessed and heard of such unfair treatment in my life. The proprietor John Johnson fires people left and right for the poorest of reasons. I've seen it happen now sever times. John is the epitome of evil on how he mistreats his people. I've been told the majority of his employees never get lunch breaks. They can work 11 hour shifts and still maybe be allowed to eat a loaf of bread within 5 minutes. If you find his perspectives or choices unreasonable and voice your opinion on him... Consider yourself history.
(1)
Tray B.
Me & my girl go to this Outback quite a bit. The ambiance isn't the greatest, but we always manage to have a decent steak dinner w/ drinks without breaking the bank.
(3)
Lillie H.
Quality is slipping in the attempt to stay relevant with the times. . I feel like the competition to say in the Applebee's and Chili's arena has hindered the experience I use to crave from Outback. The steak menu is diminishing and being replaced with fluff and buff, not my cup of tea! The service is always amazing, it's just not what I remember it being, disappointing as best.
(3)
Mike P.
It's an Outback, so the food is consistent with any other location you've been to. This is our regular location and we continue to go back. Some of our servers have been very friendly and helpful, others average. We've never actually had a bad server here, which is a plus. Only twice I've had problems, and one time it was fixed promptly, to my satisfaction, and the manager was apologetic and offered me some soup while I waited. But the other time the manager on duty (the short guy with a mustache) didn't want to assist me, so I have adjusted my rating from 4 to 3 stars and refuse to ever buy alcohol there ever again. The problem (if you want to read on): Our server said domestic beers were $3, and then charged me $4 for a Shock Top, and refused to believe that a 'Belgian Wheat Beer' was made in St. Louis. By the time the manager arrived, I had pulled it up on my smartphone and he said it's a "craft beer which is a dollar more." I reiterated that I was told "domestic" beers were $3, and to my surprise he continued to argue with me, and then sort of huffed off like a toddler to adjust my bill. And he must have gone for a smoke or to help someone else because it took more than 3 minutes to do this, and point-of-sale computers are not that slow.
(3)
Cindy G.
Very disappointing trip to Outback tonight. I normally LOVE their food. Tonight I ordered my usual, Victoria Filet. When they brought it to me, they said "Here's your Outback Special". I said " I ordered the Victoria filet". She said, Oh yeah, that's what it is. It definitely was not!! Tough & thin!! Not to mention they raised their prices since we were there a week ago. If I am going to pay 20.00 for a filet, I expect a filet, not a sirloin that I could have got for 10.00. So disappointing. We were only offered a dessert for compensation. We never eat dessert, so we declined. No other compensation was given for poor food!!!
(2)
Matt S.
My only complaint with OUTBACK ever is the fact that you have to wait so long to sit down. It always seems there are many tables open, so why can't they just sit everyone. Any steak I have ever had is amazing cooked perfect (med-rare). My kids beg me to go to outback, they love the Macaroni and I have to admit, its not half bad. The desserts are amazing too - anything they have will tickle your taste buds.
(5)
Michael J.
Blooming onion is the bomb. Gift Card program good.
(5)
Doug B.
A steakhouse should know how to cook a steak medium rare. It came out well done. No attempt to resolve the issue by the waitstaff when we complained.
(1)
M K.
Great dinner tonight! Always good!
(5)
Brian W.
Three of us went to Outback on 12/22/13 for dinner. We were seated right away after being greeted at the door. After being seated, our server Osana came to our table within a minute to take our drink order. Osama was very professional and nice, but if I'm being honest, she didn't seem particularly enthusiastic or engaging at first. We placed our orders and received our food promptly. I had the 8 ounce filet which was actually delicious and cooked perfectly. It had no grill marks which I thought odd but forgot to ask the server why. My nephew had filet and lobster which was very good and mom had a steak, but can't remember the cut she ordered. Her steak was ordered med-well and came out very well done, and was a really thin cut, literally about 1/2 inch thick at its thickest point. When Osana returned, she asked if our meals were cooked properly to which I said yes, but mom said hers was over-cooked. Osana offered to return the steak and have a new one prepared for her, which mom declined. Despite the fact that we made no fuss over it, Osana still let her manager know and the steak was comped. I was a restaurant manager for years and few restaurants do the "right thing" when something goes wrong, but this and Osana's apology was perfect. A bad meal or incorrectly cooked steak won't prevent me from being a return customer, but a lack of empathy and action when it does happen will. Outback gets an A+ in this regard on this visit. The bill was about $75 after that $17 steak was removed, to which I tipped a healthy $20 (over 20% of the original bill), Osana wished us a good evening and we were on our way. Good experience overall and I'm sure we'll be back.
(4)
Grace H.
I need to update my review. Today I decided to speak with a manager and let them know about out experience. Billy invited us back this evening for a meal on him. I couldn't be more grateful. It was a much better experience than the night before and it was nice to know that the Outback cares enough to make it right. We have been going to this establishment for a while and we will keep going. Thanks Bully and the entire team who helped make our night enjoyable.
(5)
Todd G.
Not really a great experience.. Arrived at about 6pm and was told the wait would be 15-20 minutes. Ended up being 40 minutes to get a seat. Normally I wouldn't wait for a place like this, but we had gift cards to use. We finally got seated in the bar area.. after which there was a bit of confusion on who our server was as 2 people stopped by.. and I think they told each other that they were going to be the one for our table because then nobody really came back and we had to flag one of them down to start drink orders. Drinks took a few minutes.. and then we waited another 10-15 minutes for someone to come back to actually take the dinner order.. again we had to flag someone down. Had to ask for bread at this point.. getting hungry(er).. Salads didn't take too long to get out, but it took another 20 minutes after those were long gone to get the main course out. So the food... I got the ribs and chicken with fries. The ribs were tough.. I had a real hard time even cutting thru them with a knife. The chicken was dry and the fries were soggy and luke warm at best. Plus the food just LOOKED like boring/bland when it got to the table. Everyone else at the table got some sort of steak.. those seemed serviceable, but nothing spectacular.. but again.. bland looking. So the problems with the service.. I think they were just understaffed and I can't blame the waitstaff that was there as it looked like they were doing their very best... I know that's a tough job, especially when understaffed. The food.. was just not good. In this 2+ hour experience, I would not recommend much... Although I was not drinking, the people I was with said the drinks were good.. strong.. So I guess that's a positive.
(2)
Alove O.
I've been to this location twice. And I wont be back. First time, my steak was over cooked and dry. service was nothing special. Second time, was horrible. My family and I arrived at 3pm our order for drinks was not taken until 3:20pm and no server greeted us, besides the hostess. The hostess then came to our table and sauid someone will be with you. I was ready to walk out, but my husband said to stay. Then we over heard the 2 servers fighting about 2 large parties. Large parties=GOOD tips. Finally our server came and took our order. Our food came around 4:15pm. and we had to wait 10mins for the server to come and give us utensils. The place was not busy at all. Overall, paid for Lame service, food was Ok not the best, long wait, inexperienced servers, not professional, NOT coming here again.
(1)
Elizabeth M.
We were in last weekend, and it was not great. The food itself was pretty good, however there were some other issues. It took forever to get our order, and when we did it was incomplete. They had forgotten my daughter's meal. This is the second time in a row at this location we've experienced very slow service and a forgotten meal. Also, there were cockroaches crawling around, and when I let the manager know he didn't seem to care.
(1)
Ken G.
Good location.
(4)
Josh H.
They always have amazingly cold beer in ice cold mugs! I wasn't impressed with the cut of meat I got as there was a lot of gristle. I'm still a fan and will definitely come back. Good service and quality food.
(4)
Brandon B.
Haven't had the whole Bloomin Onion experience for a while, and it was a good way to start the gluttonous Gilbert Arizona restaurant fest. Typical timeline: after fighting for a spot in an overfilled parking lot, push through the huge crowd standing (hardly enough seats) in the hot lobby to hear that it will take 30-40 minutes to be seated, then try to stay awake while sitting among people staring at the wall and kids running around. Finally get seated and given cavernous Diet Cokes (standard) and bread (I forgot about their dark pumpernickle) and the inevitable deep fried onion, plus a few other things. Taking so long to get the actual meal, the appetizers inevitably take up too much stomach space....finally the main meal, getting a second wind and scarfing it down with the 4th Diet Coke refill and toward the end feeling a strange distention in the abdomen that you try to ignore. Got fish but yet still feel like I ate something covered in oil. SInce it was 3 hours, passed on any giant desserts this time. How do people do this more than every year?
(2)
Jason H.
This Outback is really good. The food is consistent the staff is great and they always seem to deliver a great experience. Go say hi to Nick behind the bar or chit chat with Aubrey one of the managers there. They have happy hour all day and the food is reasonably priced.
(5)
Liz S.
I have never had any issues with this location and have appreciated the quick and friendly service. On our most recent visit, we decided that we were going to sit at the bar as we were not going to be ordering an entire meal of food. We were greeted promptly and our drink order was taken in which our beers were delivered within a minute or so. We decided that we were going to order the Kookabora(sp?) Wings and the Grilled Shrimp. While we were waiting we were given their loaf of bread. I have a love hate relationship with this bread, i.e. I love it and it hates my thighs. I was surprised as we weren't ordering entrees but hey, I'll take it because it's delicious. Our wings and shrimp came out together and they were hot. The wings are, without fail, hot enough to cause 2nd degree burns but they are amazing. I love their wings because they aren't the typical hot wing but are a flavorful wing and have the right amount of spice. I really enjoyed the shrimp as well, it was cooked well and the texture was perfect. Overall, it was a good meal and seems to be the trend at this Outback location. I, as well as my husband, came out a very full and happy camper.
(4)
Grant C.
good solid Outback, for outback I rate it five stars! Great staff :)
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Wendy D.
I've eaten at this Outbacks before. It was, until now, decent, nothing special but nothing to ever complain about. I took my kids as a treat. They are finally old enough to start appreciating steaks. So my 14 year old orders a New York strip medium I order my filet medium rare. When we get our steaks mine is rare and hers is medium rare. She didn't want to eat hers, it was bleeding all over her plate. The waitress even asked her when she ordered "you know medium rare means pretty pink in the middle" Which, she's had steaks before. I've ordered steak often as well, I always order the same and I know what to expect. I don't mind a rare filet, so I didn't complain (I hate sending food back) but I did complain about my daughters because she wouldnt have eaten hers AT ALL. So the waitress took the plate and the manager brought it back, it didnt look bloody and my daughter was sitting across from me so I wasnt close enough to see, I think she ate another 2 or 3 small bites and when I asked for a a to-go box I realized just how VERY well done her steak was, so rather than a bit more cooked when sent back, it had been completely ruined. I was pretty pissed but if they had JUST taken it off the check I would have been ok. Then the manager came back over after I talked to the waitress.... She proceeded to explain to me how the standards of Outbacks "medium rare" and "medium" were VERY different from ANY other restaurant and that it should have been explained to me when we ordered. If its different than EVERY where else, than its not what anyone would expect.... This must happen often. Thankfully I don't mind rare, but why ruin my daughters meal and basically blame me for not knowing your very own special way of doing things. Then you patronized me. This is why I choose to write this review. I don't EVER like to be talked down to and I always am very respectful to the wait staff, so to be spoken to like that... Even with them taking my daughters meal off the check, I won't be returning. That's not what I pay a extra to eat out for. My waitress was a doll though, VERY attentive, very sweet and understanding and I over tipped her (including tipping for what I would have paid for my daughters meal.) EDIT: I forgot.... We also ordered cheese cake pops. They tasted like stale gross (left uncovered) refrigerator. I'd have complained about the level of disgust I had with them while the manager was at my table but..... we took them to go and had ordered them before I realized my daughters steak was ruined.
(2)Nicole L.
Outback is just ok, it's nothing amazing but not bad either. Their onion blossoms are huge and tasty, their baby back ribs were meaty and good too. I got their grilled chicken sesame salad and that was eh... the salad was really watery almost like they just put wet lettuce on the plate without drying it, so the dressing was really diluted. The waitress stopped to tell me that it was super busy and she just wished she could take a break and her feet hurt and how she's been running around all day, like I care? lol anyways, overall it was a good experience.
(3)Christine B.
You have to try the grilled pineapple rita!! The hickory smoke salt makes the drink. Ryan T was my server tonight he was very friendly had great jokes and always check in on my date and me. Great service! I enjoy the filet and lobster tail. Thank you Ryan!
(5)Kenzie T.
We put our name down a day in advance... when we got there the wait was 30 minutes (the same as walk-ups)?? People who just showed up got tables before we did, despite the reservations. This frustrated me quite a bit but I was glad they offered beverages while we waited. The food and drinks, however, were very good! The complimentary bread was warm and fresh. Good service on busy nights. Our waitress was very nice and gave us a lunch special at dinner time! Overall, good experience.
(5)Tara E.
We were quickly seated. Unsure what to order we looked over the menu, and the menu flyer that was advertising some type of meal and desert deal on Wednesdays. While looking at what to order and comparing pricing with that advertised deal I believe our waitress came over maybe 5 or 6 times asking if we were ready to order. I swear this was in maybe a 15-minute period. She was nice but this was annoying. When I put down my menu that's a good sign I'm ready to order, but I was still looking at it..... My steak was good, not completely well done but not enough to complain over. My drink was great but I ordered both sides broccoli, half was cooked to my liking, the other half was not.
(2)Kristen P.
I'm not sure why this restaurant is only getting 3 stars! I'm sitting here with an amazing filet mignon, decent broccoli and a potato loaded to the gills! Sure the veggies could be steamed a little less but honestly... The courteous and awesome service I'm receiving totally makes up for it! If you sit in Garrett's area you WON'T be disappointed! He goes above and beyond to make your visit special!
(4)Alan H.
Service was fine! House salads are extremely small! The crab avocado stack is very bland tasting. The chips served with the stack are thin so they break trying to eat the stack. So, pull out the fork and spoon it onto your chips. Not my go to place as a rule. My big thing today was the 45 minute wait when I saw a minimum of five tops. Then as I got ready to leave I found out I was wrong! It was a whole section; minimum of 10 tops not being used and no manager to be found (usually can spot them running around. Hasn't ever been a great experience, but not bad enough to not try again.
(2)Steve V.
Haven't been to Outback in several years. I would have given it three stars then. Today's visit has us thinking we will be back again pretty soon. Great drink selection that surprised us both for diversity and execution. We tried several appetizers including the crab stuffed mushrooms, coconut shrimp and a small blooming onion. They were all very tasty thanks to the unique sauces they were served with. Since I am a prime rib fanatic, I had to give that a try. I ordered the 8 ounce portion with the all-you-can-eat shrimp side. Everything was served hot just like I like it. The vegetables were crisp & fresh. The garlic herb shrimp and fried shrimp tasted amazing, especially with the volcano sauce. My girl had the filet mignon and lobster for her entrée. The steak was the only downside of the meal... Although she ordered it medium well, which makes it hard to have a good flavor in my opinion. If you haven't been to Outback in a while, give it another shot. I hope you find it worth the trip as I did.
(4)Alex D.
Staff has been friendly, there steak had been full Of flavor and tender. The unlimited bread doesn't hurt ( only the belly). There unlimited soup and salad is very cool. Check it out
(4)Eric R.
Basically a good steakhouse overall. Just moved down here from the Chicago area and used to love the outback in calumet city, Il. But this one is a lil different. The food was good but the steak was kind of small. Did it shrink on the grill or what? I got a sirloin 6 oz. Didn't think 6 oz was that little. Wow. Anyway, the service from Tori H. was great. I just took off stars for the size of the steak.
(3)Jenn M.
I have ordered "to-go" from Outback many times, my orders are accurate and timely. Tonight the service was fantastic and the food was even better. I love being able to order good food, receive good service and pricing was decent. I order to-go at least twice a month and The Outback has not let me down. Steak was cooked to perfection and the chicken was juicy and tasty!
(5)Dana B.
Very strange dining experience. The waitress was friendly but many items we ordered were incorrect. My husbands steak came out over cooked - they politely remade it and it was still overdone but not as much so we said nothing. We came home with lots of leftovers since she delivered food we didn't orders then later brought out the correct items. Quality and flavor was good.
(3)Kaycie S.
I was a bit dismayed to see this particular location of Outback get some bad reviews. This is the location we frequent the most and I can say we have never had a bad experience. Of course, some servers are better than others, but never have we had a rude or uncaring wait person. Tonight we had a group of 3 (one teen) and the meal came to $60. This included two beers. We all had the outback special and ironically, one of us had the 6oz cut, one the 8oz and one the 11oz cut. I will include pictures for size reference if anyone is interested. All our meals were prepared as requested - I think we all said med well, so not sure if that makes a difference. We were seated right away- in the bar area....they asked us and we said sure. It was 6:00 on a sat night so I was happy not to wait. They have a special right now, if you buy $50 in gift cards you get $10 free so we asked if we could do that and put it toward our meal tonight and they said sure! All in all, I don't have a complaint. Service was good, food was good and we were seated quickly.
(5)Marla K.
We decided to celebrate our 11 year Anniversay dinner with a good steak. We chose Outback Steakhouse. We were seated rather quickly for a Saturday night. The service however was horrible. The waiter decided to pull up a chair and take our order. Then he gave us someone else's appetizer FOUR different times. Then when our dinner finally showed up guess what... It wasn't ours. The manager came by as she saw me sawing on my steak like I was trying to saw a piece of wood and asked how our dinner was. After telling her about our experience she laughed it off and didn't really seem to care. I think next time I will buy some steaks and grill them at home.
(1)Carrie F.
I usually only write reviews if a dinning experience was either amazing or terrible. Our night out as a family here was darn near perfect. And that's saying a lot seeing as how I have four young children and dinner out usually ends with most of us screaming and crying- myself included! The staff here were so kind. They talked to my kids, involved them in the experience, answered their questions and were patient with us. They took our order right away and brought the food out fast, even though the place was busy. The food was amaaazing!! The kids even ate most of their food. I ordered the 12 oz prime rib and when they brought it out the chef had given me a 16 oz. cut for no extra charge. Hubby ordered crispy chicken sandwich and said it was pretty darn good. We ordered shrimp later in the meal (super yummy) and they brought out two side dishes at no extra charge!! There was a kid's meal promotion going on at the time that we weren't aware of and they added the discount to our check without us even asking. Garrett H. was seriously the best sever! Funny and gracious! Really awesome experience over all and we will definitely be going back to this location!
(5)Chris C.
Normally i am not a fan of the outback steakhouse. I would rather just grill my own but me and the wife had a gift card to use. Now I have to be honest we used it for the lunch menu and it was surprisingly good EXCEPT that we did carry out and when i called they said 20 min. I got there to wait an additional 45. Reminded me again that service is a huge part of this industry and if you waste a customers time they will not return!
(2)Joni H.
I have been an Outback fan for years and my husband, parents, children and I have made a habit of coming to this particular Outback a couple of times a month. This past year our visits have decreased as we have seen changes taking place that have not been favorable. However, we were still coming at least once a month and would anticipate at least an average, mediocre experience. Unfortunately, we will not be returning due to our latest visit. Upon arrival we were seated and our waiter came over to our table. I believe he said his name was Larry and he had more the demeanor of a used car salesman than a waiter. After he introduced himself, he disappeared. Seriously, he was gone for more than 15 minutes. We had menus, but no water, no bread, no attention whatsoever. He walked past us a couple of times and we attempted to catch his eye. The third time past our table and more than 15 minutes after we were seated we flagged him down and requested water and bread and said we were ready to order our dinner. He told us he would be right on it. Several minutes later we received water but it was served by a bus boy and we still had no bread and no one to take our order. At this point I told my husband that I wasn't liking our waiter and the lack of service that we were receiving. We talked about leaving and decided to suck it up and stay. A full 10 minutes after receiving the water, our waiter brought out bread and was ready to take our order. Mind you, we had been seated there for a half hour by then and only had water and menus in our hand to show for it. I ordered potato soup and a dinner salad. My husband ordered a filet, medium rare. During another trip past our table, following placing our order for dinner, our waiter was caring a tray with two soft drinks on it. We thought that maybe these were the soft drinks that we had ordered. They weren't meant for us but we were given them nonetheless. They were both spilled all over us as our waiter was passing by. Seriously, ALL over us. I had Coke in my hair. Every time I blinked more Coke ran into my eyes. My blouse was covered in soda, as were my pants, my husband's pants and our shoes. Now, I know accidents happen. But there was no apology for his collision! He left us with our one little paper napkin each to try and dry ourselves. He then went to the table next to us and told them he was sorry, that he would be back in a little while with new drinks for them! Are you kidding me? I was soaked and my husband was wet. We were heading to a movie following dinner, but there was no way that we could go any place without changing. Our drinks never came. The dinner was sub-par and the only good thing about this incident is that it gives us a great story to tell when people are talking about their WORST restaurant experiences. To top it off, a female manager did come over to see the damage. After she asked how we were I told her that I wasn't doing very well and that I, as she could see, was drenched. She said "Sorry" and left, never to be seen again. Frankly, I thought that our bill would be adjusted somewhat, at least enough to cover the dry cleaning bill. But not a chance. We paid the bill and promised each other that we would never return again, either by ourselves or bringing our family. Terrible, terrible service! Wish I could give ZERO stars.
(1)Richard F.
This has been our local Outback for the past 2 years and it's always good. Usually get the outback special 8oz and very good, especially for the value. Steak! Yum.
(5)Mary Grace H.
The best place when it comes to outback. Perfectly grilled outback will surprise you, its very tempting, its juicy looking will make you really crave for it. A bite on it will make you realize how soft this meat is, every chew was very good. The best steakhouse!
(4)John C.
Been here 2 times in the last year and both times i had a great experience. A beer in the bar and a sweetheart bartender named sydney... whats not to like.
(4)Mark O.
Can you give a restaurant a lower rating for just not changing? Guess so. Seems like Outback does what it always has, it just has gotten kind of boring. Blooming onion is still awesome, the vegetables are awesome and the food is good. I guess I'm just spoiled. No reason not to go here, but it just seems like there are better options nowadays. They need to do something in improve their visibility.
(3)Roy W.
I decided to run a blog as we wait for our food. Here we go: Ordered drinks. Twenty mins later they arrived ... without lemons. Asked for them. Server said she'd get some. Waited another twenty. Finally went to the bar to find lemons myself. Bread arrived 15 mins later. Asked for refill of drink. Took a full 10 mins. No refills for the rest of the night. Nearly 1hr later, our food arrived. - without silverware. Steak overdone. WAY overdone. But, shrimp was REALLY good. :-) We were told that the kitchen was running behind. I guess drinks and lemons come from the kitchen at this location. Manager was nice, that's why I'm increasing the stars. Hopefully, people will read this review, however.
(3)Julius G.
Jessica at the bar was great! Very personable. Great service for a holiday Monday night.
(5)Kylee F.
Service was poor, food wasn't great. I would much rather go to Texas roadhouse for nearly that same price. Won't be going back.
(2)Chris L.
I paid $15 for a tiny overcooked steak and a tiny baked potato. I ordered my steak medium rare and it was well done. Server apologized but didn't do anything to make it right.
(1)Michael A.
Meh. It's a chain restaurant which has become ordinary over the years. Blooming onion was a bit greasy, took 15 minutes to get silverware, portions and plates have seemingly shrunk. Not too bad in a pinch but definitely doesn't have that wow factor that it use to. You would do better at Texas roadhouse.
(3)Lori S.
So it's a chain, which means I'm not expecting awesomeness. That said, I'm glad I had a gift card. If I had to pay the whole thing outta pocket, I may have been a bit more peeved. The reviews below aren't over exaggerations. It's hilarious how on point each one was. Since I went through them today just cuz, I knew ahead of time that the service was "found lacking" by a ton of people. So I tried to compensate, and since I was meeting family there and knowing they'd want water, I attempted ordering waters all around so they wouldn't have to wait like we did. My husband and I got our waters after sitting there at our table for 20 minutes, and the waitress never brought out the extra waters requested. My family got there and got to wait another 20 minutes for their water. Refills were basically nonexistent after that. After about an hour of being there total, we finally got an appetizer, the second one making it out after another 25 min. I had had the waitress take our food order at the same time as the appetizer since I knew they seemed to be having problems with taking forever with everything, but even so, we still ended up waiting another hour for our food to get to us. I know it's a steak house, but I wanted a burger, and the burger was pretty dang disgusting. Oh well. We only had to wait another 20 minutes for the waitress to bring out the check, and thus ended our visit. Everyone was nice though. No weird attitudes or anything. The waiters/waitresses just tended to disappear and not come back.
(1)Neka N.
Worst Outback location ever!!!! We visited a little after 4:30 on a weekday. The hostess did not seem particularly friendly and it would have been nice to be greeted properly. The place was not busy at all. I would estimate that they only had 5 tables occupied..at the most. We were promptly seated, however, no one came to our table. After almost 10 minutes, we decided to leave and go to Cheesecake Factory where we were properly greeted and served right away. I will never visit this location again. If you want great, attentive service, then go somewhere else.
(1)Jessica K.
I LOVE the outback but this was by far the worst experience I have had at one. We got here at 4 and were seated in the bar. Erika G was our server and she ran past our table a dozen times before acknowledging us. She brought us bread (which was horribly stale) and disappeared for longer before buzzing by again to speedily take our order. She seemed to have no patience. I told her it was my friend's birthday and she said they didn't do anything for that, but could maybe get a scoop of ice cream. OK, yes we'd like that. My baked potato (which I usually love because of all the salt on the side) was cold and a bit hard and my steak was SO thin!! I also remember liking their caesar salad, but this time it was all light green/white lettuce which is not what I like... Overall I was very disappointed with the dinner. If I pay $50 to go out for a friend's birthday I want to enjoy it. I didn't. Wouldn't recommend this location. I've heard the one at superstition springs is good though.
(2)kathy j.
Our waiter was nice Josh. The service was super slow though. We just waited and waited. The signature sirloin tastes like shoe leather. Drinks were good. Hamburger was ok. Orders were not correct and girl actually asked if we wanted to slide baked potato off one plate to other. They also ran out of dessert spoons so we had ice cream with a fork. Kind of funny.
(3)Priscilla T.
Another satisfying dining experience at Outback. On a recent Thursday evening my husband's filet was just the way he likes it ( pink), and my firehouse salmon was delicious...just the right amount of heat, complemented by the sweetness of a mango salsa. A pleasant surprise...the Bloomin onion...way too much for just 2 people, is now available in a smaller serving. Our friendly waitress, Jill, was prompt, efficient and accommodating. We look forward to our next visit.
(4)Austin H.
Love this place. Come on down to this Outback Steakhouse and you will leave with a level of satisfaction that I can't describe but instead can only be understood through experience. Of course the steaks are awesome, along with their margaritas which I think they're known for. These margaritas are not your average margaritas due to the fact that they have a sweet and salty taste in them which I've never experienced in a margarita before. Incredible!! Plus, add some strawberry and you'll be happy. I'm just going to repeat that the steaks are nice and juicy and filling. Just make sure to get a sweet potato on the side with their cinnamon butter, and some green beans.
(5)Henry F.
Me and my sister went here for the first time and we both ordered the steak and shrimp plate which was excellent we also ordered the flat bread appetizer which was outstanding and the service was outstanding we will be back to this location
(5)Anthony U.
Went online to get on list. Such a joke get here 10 min before schedule time and still waited for 45 min. Requested a half booth half table. After 30 additional minutes was told it was getting close for half booth half table then when they do call us 15 min confirming the request, was walked to a table. The only response was "this is what is available". Poor service and no ownership of decisions. Lack of customer service to the level of fast food.
(1)Rod J.
It is very infrequent that I bother to take time to write a negative review for any establishment. This particular Outback is D league. Outback has mismanaged my time, money and order 3/3 times over the last 6 years. The "manager" of this Outback reports that I should drive back to the store to correct an overcharge on my visa.(on the hottest day of this summer to date) Do yourself a favor and patronize the Keg steakhouse across the street. These guys can mess up a wet dream.
(1)Ben D.
The service was actually quite good here, despite being a busy evening. The food was great and they took great care of my daughter. Keep up the good work.
(4)Kevin S.
Steak was awfull, sent it back, was way overcooked. Ordered the chesseburger and have to say it was very good. The waiter "justin" was very good. They need to work on there steaks but otherwise from what I ordered the place was decent.
(3)Tanja M.
We love the consistent, well priced food here. Friendly service. Favorite ceaser salad over all others. Drinks are well made, ordered cosmos and margaritas. Prices are not outragious for specialty drinks. Nice atmosphere, we sat in the bar area. filet like butter, asparagus was crisp and yummy.
(5)T W.
This is Outback. What you expect is what you get. This place was not outstanding, nor terrible. It was Outback. Reasonably good food and reasonable prices (for a steak house). The teriyaki skewer was good. The seasoned rice was good. The seasoned fries were too salty (that seemed to be most of the seasoning). Needed ketchup to cut the salt (usually I will eat seasoned fries straight...no ketchup). Others at the table seemed to enjoy their food. One did comment that the onion soup seemed more beefy than oniony. I tasted it and have to agree. Onion wasn't very strong at all. But it was a nice meal. Nothing extraordinary, but good.
(3)Crabby K.
Why is Gilbert the capital of chain restaurants? I try to stay away from them and go to locally owned, but there are so few in Gilbert outside of the downtown area. Anyway, was in a hurry and hungry so we took a chance on Outback. Simply confirmed my opinion of chain restaurants. Food was not well prepared (celery was frozen and look like it had been through a garbage disposal, fries were limp and greasy). Obvious flaws that no one in the kitchen caught or cared to correct. Everything is over salted, apparently to hide the lack of flavor. Just glad I didn't order anything from the higher priced side of the menu. I do complement the waiter, who was good to check in with us and brought replacement food, but it just galls me to pay those prices and have a kitchen operating with no adult supervision. Hire good management and pay them a fair wage to do what they are supposed to do, i.e. manage.
(2)Chris R.
I've been to the Outback before and liked it. At this location it was very disappointing, we won't be back. After waiting on Sunday night for over an hour for our food (which never showed up) we gave up. Our server didn't seem to care.
(1)Tracy H.
Food is always great at Outback. We like to sit at the bar and eat and have a few beers. We have been to this location three times and the same bartender has been on duty, Friday night. She is rude and acts as though you should be grateful she is there. VERY passive aggressive. If you like to sit at the bar I would recommend heading up to Chandler location were you will receive customer service and not be forgotten (twice they forgot to put our order in) no apologies just rude sarcasm.
(2)Ron L.
35 minute wait with lots of open tables. Seriously, there were 5 open tables in the same area they seated us. Good burger. Wifes steak was a pretty bad cut of meat. She loves their sweet potatoes though.
(2)Linda D.
Not a huge chain lover but occasionally go to outback. Unfortunately, this review isn't that great but what you might expect from take out. I know that food gets cold and I'm fine with that but the food should be the same quality and quantity as if you ate there. Also, if you ask for certain items they should be included. Especially when the order is done online and everything is detailed and typed up nice and neat. Not a phone order where they actually have to listen. Seriously, you don't even care enough to take 10 seconds to read the order details. Ordered 16 oz prime rib outback style, side salad, baked potato, and the brownie dessert. Luckily the prime rib was pretty decent but super lucky we ordered the 16 oz version because it was mostly fat. Again, I know prime rib can be fatty but this was a bit much. I can live with that though. I told them no butter or sour cream just extra chives, bacon, and au jus. Didn't get any extra, still received the dairy I can't eat, and the portions of chive and bacon were so small it was a joke. Maybe 6 actual pieces of green onion, cheap chive substitute. Pathetic. The brownie, in the restaurant you get a nice decent piece. We received what looked like a small leftover piece in a small triangle. Seriously three bites. I usually don't eat like crap so this is a treat for me. This wasn't a treat at all. Never thought eating at outback was outstanding but in the restaurant it's been a 3. This should have been better and wasn't. Read the online notes and directions and give people what they ask and pay for. Will not waste money on that again. Next time, In and Out it is, cheap and way better.
(2)Rick G.
I placed an order online for curb side pick up service. When I got home we found some items missing... For a company that has a pretty detailed online ordering system, this was such a let down. To top it off, this wasn't the first time I have run into missing items or the wrong order. I'm a firm believer of giving a second chance, but come on guys... Let's at least try to match the good service you receive inside the restaurant. Not a good experience mate!
(2)Samantha L.
Soo disappointed!! Outback used to be one of my favorite restaurants to go to. I had not been in at least a year and so I decided to go. I was disappointed beyond belief. How could a chain restaurant that I have been to countless times gone so down hill?? I think I found the reason: cost. 1. They cut waaaaayy back on portion size. I used to get enough food in a dinner portion to feed me and have leftovers or split with someone else. Now, they have these weird shaped plates that are kind of rectangular with an angle to them -probably to disguise that they are SMALLER PLATES! So you definitely get a much smaller portion when you come here. When I saw my plate I said, wait a minute, is this off of the lunch menu??? 2. They may have majorly decreased portion size but they did not decrease the prices on the menus.. Which is quite frustrating. 3. The food quality- I had the Alice Springs Chicken here. It was BAD!! And I really do mean that. I actually cooked a copycat recipe of this a while back and it was so much better than the one I had here (and I am definitely not a good cook!!!). The chicken seriously it was completely bland. I had to douse it in the honey mustard sauce that it came with to hide the plain chicken. What was even worse, I've NEVER HAD BACON THAT TASTED THIS BAD!! The flavor of the bacon was so wrong. I don't know if it was the fact that it was overcooked or just bad quality bacon but it really tasted gross. Oh, as for the mushrooms that are supposed to be on here, I got a whole 2 slices for my whole piece of chicken!! Come on!! Soo cheap of them!!
(2)Joyce R.
This is definitely not the place you want to work for as an employee. As a customer, it's fairly decent. The reason I feel this place is going down the shit hole is because of how the owner treats his employees personally. I've spoken to several who have either left on their own time or let go. I have never witnessed and heard of such unfair treatment in my life. The proprietor John Johnson fires people left and right for the poorest of reasons. I've seen it happen now sever times. John is the epitome of evil on how he mistreats his people. I've been told the majority of his employees never get lunch breaks. They can work 11 hour shifts and still maybe be allowed to eat a loaf of bread within 5 minutes. If you find his perspectives or choices unreasonable and voice your opinion on him... Consider yourself history.
(1)Tray B.
Me & my girl go to this Outback quite a bit. The ambiance isn't the greatest, but we always manage to have a decent steak dinner w/ drinks without breaking the bank.
(3)Lillie H.
Quality is slipping in the attempt to stay relevant with the times. . I feel like the competition to say in the Applebee's and Chili's arena has hindered the experience I use to crave from Outback. The steak menu is diminishing and being replaced with fluff and buff, not my cup of tea! The service is always amazing, it's just not what I remember it being, disappointing as best.
(3)Mike P.
It's an Outback, so the food is consistent with any other location you've been to. This is our regular location and we continue to go back. Some of our servers have been very friendly and helpful, others average. We've never actually had a bad server here, which is a plus. Only twice I've had problems, and one time it was fixed promptly, to my satisfaction, and the manager was apologetic and offered me some soup while I waited. But the other time the manager on duty (the short guy with a mustache) didn't want to assist me, so I have adjusted my rating from 4 to 3 stars and refuse to ever buy alcohol there ever again. The problem (if you want to read on): Our server said domestic beers were $3, and then charged me $4 for a Shock Top, and refused to believe that a 'Belgian Wheat Beer' was made in St. Louis. By the time the manager arrived, I had pulled it up on my smartphone and he said it's a "craft beer which is a dollar more." I reiterated that I was told "domestic" beers were $3, and to my surprise he continued to argue with me, and then sort of huffed off like a toddler to adjust my bill. And he must have gone for a smoke or to help someone else because it took more than 3 minutes to do this, and point-of-sale computers are not that slow.
(3)Cindy G.
Very disappointing trip to Outback tonight. I normally LOVE their food. Tonight I ordered my usual, Victoria Filet. When they brought it to me, they said "Here's your Outback Special". I said " I ordered the Victoria filet". She said, Oh yeah, that's what it is. It definitely was not!! Tough & thin!! Not to mention they raised their prices since we were there a week ago. If I am going to pay 20.00 for a filet, I expect a filet, not a sirloin that I could have got for 10.00. So disappointing. We were only offered a dessert for compensation. We never eat dessert, so we declined. No other compensation was given for poor food!!!
(2)Matt S.
My only complaint with OUTBACK ever is the fact that you have to wait so long to sit down. It always seems there are many tables open, so why can't they just sit everyone. Any steak I have ever had is amazing cooked perfect (med-rare). My kids beg me to go to outback, they love the Macaroni and I have to admit, its not half bad. The desserts are amazing too - anything they have will tickle your taste buds.
(5)Michael J.
Blooming onion is the bomb. Gift Card program good.
(5)Doug B.
A steakhouse should know how to cook a steak medium rare. It came out well done. No attempt to resolve the issue by the waitstaff when we complained.
(1)M K.
Great dinner tonight! Always good!
(5)Brian W.
Three of us went to Outback on 12/22/13 for dinner. We were seated right away after being greeted at the door. After being seated, our server Osana came to our table within a minute to take our drink order. Osama was very professional and nice, but if I'm being honest, she didn't seem particularly enthusiastic or engaging at first. We placed our orders and received our food promptly. I had the 8 ounce filet which was actually delicious and cooked perfectly. It had no grill marks which I thought odd but forgot to ask the server why. My nephew had filet and lobster which was very good and mom had a steak, but can't remember the cut she ordered. Her steak was ordered med-well and came out very well done, and was a really thin cut, literally about 1/2 inch thick at its thickest point. When Osana returned, she asked if our meals were cooked properly to which I said yes, but mom said hers was over-cooked. Osana offered to return the steak and have a new one prepared for her, which mom declined. Despite the fact that we made no fuss over it, Osana still let her manager know and the steak was comped. I was a restaurant manager for years and few restaurants do the "right thing" when something goes wrong, but this and Osana's apology was perfect. A bad meal or incorrectly cooked steak won't prevent me from being a return customer, but a lack of empathy and action when it does happen will. Outback gets an A+ in this regard on this visit. The bill was about $75 after that $17 steak was removed, to which I tipped a healthy $20 (over 20% of the original bill), Osana wished us a good evening and we were on our way. Good experience overall and I'm sure we'll be back.
(4)Grace H.
I need to update my review. Today I decided to speak with a manager and let them know about out experience. Billy invited us back this evening for a meal on him. I couldn't be more grateful. It was a much better experience than the night before and it was nice to know that the Outback cares enough to make it right. We have been going to this establishment for a while and we will keep going. Thanks Bully and the entire team who helped make our night enjoyable.
(5)Todd G.
Not really a great experience.. Arrived at about 6pm and was told the wait would be 15-20 minutes. Ended up being 40 minutes to get a seat. Normally I wouldn't wait for a place like this, but we had gift cards to use. We finally got seated in the bar area.. after which there was a bit of confusion on who our server was as 2 people stopped by.. and I think they told each other that they were going to be the one for our table because then nobody really came back and we had to flag one of them down to start drink orders. Drinks took a few minutes.. and then we waited another 10-15 minutes for someone to come back to actually take the dinner order.. again we had to flag someone down. Had to ask for bread at this point.. getting hungry(er).. Salads didn't take too long to get out, but it took another 20 minutes after those were long gone to get the main course out. So the food... I got the ribs and chicken with fries. The ribs were tough.. I had a real hard time even cutting thru them with a knife. The chicken was dry and the fries were soggy and luke warm at best. Plus the food just LOOKED like boring/bland when it got to the table. Everyone else at the table got some sort of steak.. those seemed serviceable, but nothing spectacular.. but again.. bland looking. So the problems with the service.. I think they were just understaffed and I can't blame the waitstaff that was there as it looked like they were doing their very best... I know that's a tough job, especially when understaffed. The food.. was just not good. In this 2+ hour experience, I would not recommend much... Although I was not drinking, the people I was with said the drinks were good.. strong.. So I guess that's a positive.
(2)Alove O.
I've been to this location twice. And I wont be back. First time, my steak was over cooked and dry. service was nothing special. Second time, was horrible. My family and I arrived at 3pm our order for drinks was not taken until 3:20pm and no server greeted us, besides the hostess. The hostess then came to our table and sauid someone will be with you. I was ready to walk out, but my husband said to stay. Then we over heard the 2 servers fighting about 2 large parties. Large parties=GOOD tips. Finally our server came and took our order. Our food came around 4:15pm. and we had to wait 10mins for the server to come and give us utensils. The place was not busy at all. Overall, paid for Lame service, food was Ok not the best, long wait, inexperienced servers, not professional, NOT coming here again.
(1)Elizabeth M.
We were in last weekend, and it was not great. The food itself was pretty good, however there were some other issues. It took forever to get our order, and when we did it was incomplete. They had forgotten my daughter's meal. This is the second time in a row at this location we've experienced very slow service and a forgotten meal. Also, there were cockroaches crawling around, and when I let the manager know he didn't seem to care.
(1)Ken G.
Good location.
(4)Josh H.
They always have amazingly cold beer in ice cold mugs! I wasn't impressed with the cut of meat I got as there was a lot of gristle. I'm still a fan and will definitely come back. Good service and quality food.
(4)Brandon B.
Haven't had the whole Bloomin Onion experience for a while, and it was a good way to start the gluttonous Gilbert Arizona restaurant fest. Typical timeline: after fighting for a spot in an overfilled parking lot, push through the huge crowd standing (hardly enough seats) in the hot lobby to hear that it will take 30-40 minutes to be seated, then try to stay awake while sitting among people staring at the wall and kids running around. Finally get seated and given cavernous Diet Cokes (standard) and bread (I forgot about their dark pumpernickle) and the inevitable deep fried onion, plus a few other things. Taking so long to get the actual meal, the appetizers inevitably take up too much stomach space....finally the main meal, getting a second wind and scarfing it down with the 4th Diet Coke refill and toward the end feeling a strange distention in the abdomen that you try to ignore. Got fish but yet still feel like I ate something covered in oil. SInce it was 3 hours, passed on any giant desserts this time. How do people do this more than every year?
(2)Jason H.
This Outback is really good. The food is consistent the staff is great and they always seem to deliver a great experience. Go say hi to Nick behind the bar or chit chat with Aubrey one of the managers there. They have happy hour all day and the food is reasonably priced.
(5)Liz S.
I have never had any issues with this location and have appreciated the quick and friendly service. On our most recent visit, we decided that we were going to sit at the bar as we were not going to be ordering an entire meal of food. We were greeted promptly and our drink order was taken in which our beers were delivered within a minute or so. We decided that we were going to order the Kookabora(sp?) Wings and the Grilled Shrimp. While we were waiting we were given their loaf of bread. I have a love hate relationship with this bread, i.e. I love it and it hates my thighs. I was surprised as we weren't ordering entrees but hey, I'll take it because it's delicious. Our wings and shrimp came out together and they were hot. The wings are, without fail, hot enough to cause 2nd degree burns but they are amazing. I love their wings because they aren't the typical hot wing but are a flavorful wing and have the right amount of spice. I really enjoyed the shrimp as well, it was cooked well and the texture was perfect. Overall, it was a good meal and seems to be the trend at this Outback location. I, as well as my husband, came out a very full and happy camper.
(4)Grant C.
good solid Outback, for outback I rate it five stars! Great staff :)
(5)