El Pollo Loco Menu

  • Burritos
  • Desserts
  • Dressings
  • Flame-Grilled Chicken
  • Kid's Meal
  • Loco Favorites
  • Pollo Bowls
  • Pollo Salads
  • Salsas and More
  • Sides Dishes (Individual)
  • Skinless Special Request
  • Tortillas for Chicken Meals

Healthy Meal suggestions for El Pollo Loco

  • Burritos
  • Desserts
  • Dressings
  • Flame-Grilled Chicken
  • Kid's Meal
  • Loco Favorites
  • Pollo Bowls
  • Pollo Salads
  • Salsas and More
  • Sides Dishes (Individual)
  • Skinless Special Request
  • Tortillas for Chicken Meals
  • Gemma G.

    This is our go-to drive-thru for yummy chicken salads (because we'd rather be golfing than cooking)! Their cilantro dressing is delish, salads are always fresh, and service/food has always been very good for drive-thru fare! It's the healthiest fast food option we've found, and the drive thru moves really fast even with a line.

    (5)
  • Gordy T.

    After reading other yelp reviews i thought I would be better off going inside to order. It was very obvious that the staff didn't want to be there. Obvious management problem. Young people standing around with no motivation. Had the two piece chicken meal. Flavor was good but very dry. Probably won't go back.

    (2)
  • Joey T.

    This place is pretty great. I dig half chicken meal. Staff was cool. The salsa bar was clean with all fresh salsa. Their bacon is so good and the chicken reminds me of the awesome chicken I had in Puerto Rico a long time ago. Flavor all the way down in the meat not just on the outside like some places. I'll be back here often.

    (5)
  • Ashley A.

    I have never had a more awkward drive-thru situation in my entire life. I personally don't eat here because their food nauseates me for some reason (sanitation?), but my husband likes it so I came here for him tonight. Selina, the gal who took my order according to the receipt, was ridiculously awkward. I ordered, she repeated it back incorrectly in pieces. I re-ordered it. She repeated it, I said "correct".... Then there was silence for 30 seconds. So I asked, "Are you done asking questions or what's going on?" She repeated my order again INCORRECTLY. I corrected her and just drove around to the window. I don't have time for these games all night. When I pulled up to the window she was telling her colleagues about how awkward I am. Seriously: Chicken, mashed potatoes, corn on the cob, and a coca-cola is probably one of the most common meals in America. I'd hate to know what my experience would have been like if I had a complex order. Be professional at your job and do it right, thanks. I don't normally call poor employees out by name, but this is well-deserved.

    (1)
  • KO B.

    Super Gross. I stopped here for lunch today and found a lovely surprise in my Black Bean Chicken Bowl: 3 RANDOM PILLS! They had been cooked with either the broccoli or rice (a black bean substitute) and had started to disintegrate so I couldn't tell what they where. The GM wasn't there, but they gave me my money back. Lucky I didn't eat any. God knows how many other people where served rice/broccoli from the same batch. Ugh.

    (1)
  • Clinton P.

    This place never lets me down. The chicken is seasoned well the salads are off the hook good..luv this place for baked chicken

    (4)
  • Lane V.

    Fire Grilled Chicken, done whichever way you like: burrito, tacos, salad, etc. They have healthy "Under 500 calorie" menu options. Individual combos for $7-$9 and Family Meals $20-$30. Salsa bar with four fresh salsa options.

    (4)
  • Charles C.

    I usually love El Pollo Loco, but lately this store has gone too far trying to stretch out the chicken. Today's example is: I asked for a three piece, rice, beans and tortillas. what I received was a leg and a thigh that was cut in half. WTF?!? A thigh is a piece of chicken. It does not need to be cut in half. No response but an apology will fix this. I don't need any excuses about how it is cut or nothing like that. My office headquarters 26 companies and all of them are upset with El Pollo Loco at this location. they wasted my money more than once and now I have no more time for being ripped off.

    (2)
  • Nicholette S.

    I love avocados so of course I love El Pollo Loco. Their chicken is very well seasoned and they have a great variety of menu items. I especially like their kids meal options. It is a great break from the normal chicken nugget and french fries at other fast food places. My son usually gets the 2 chicken leg meal with a side of mac & cheese. I also love their spicy avocado salsa:)

    (4)
  • Holly H.

    Okay.... No. I normally really like El Pollo Loco. Normally, the chicken is pretty good and it is decently priced, allowing you to fill up on relatively little money. Today, however, I experienced a not-so-great version of their service. I went through the drive through and asked for a chicken and cheese quesadilla, ONLY chicken and cheese, and a cherry coke. The drive through took forever, as it normally does, and when I finally got my food, I continued on my way to work. Upon inspecting my food (as I always have to do due to my picky-eaterness) I found sour cream, salsa, and guacamole. *shudders* I also ordered a cherry coke and received regular coke. On top of the food mistake, they wildly overcharged me for my meal: a $4 meal was somehow $9. So, I went back to the restaurant, but this time I went inside. I waited my turn (again, it took forever) and told the lady at the counter of the mistake on my quesadilla (I didn't even bother with my drink.) The worker looked at me and said, "Oh, you don't want it?" To which I replied: "No, I can't have the stuff inside of it... I wanted only meat and cheese. I was also overcharged." The worker then turned to her manager and explained the situation. When she was done, she said: "okay, they're making you a new one" and went to help the people behind me. I stated "I was also over charged for my food." The worker turned to her manager, and then turned back to me. She said "We'll just put extra chicken in your quesadilla." ..................... Okay, side note: Dude, really? Really? So I told the worker, "I'd rather just have the difference of what I over paid." She looked like she didn't know what to do, and finally the manager agreed. So I finally got the difference of what I over paid, and when I stepped to the side, I looked up to see the manager giving me a dirty look. 1. I know I am the pickiest eater known to man, but if I am paying for food, I don't think it's too crazy to get what I want. 2. It is not my fault that whomever made my food messed up. 3. The MANAGER is giving dirty looks to paying customers... not a very good sign. 4. I was polite about the mess up and STILL got attitude... The worker was okay, I am more miffed that the MANAGER gave me attitude when I was just asking for the mistake to be corrected. 5. I doubt I'll be back any time soon.

    (2)
  • T W.

    This is a fast-food chicken joint. They put something of a Latin spin, but it's really just grilled chicken served with tortillas. The chicken is pretty good, as are their sides. When we were there they seemed to be having problems. Their card reader was out, so we had to pay cash. And there was something going on in the back, but I couldn't really tell what (someone was have trouble with something, and there was chattering back and forth). So it's difficult to judge them on other aspects besides the food. The person who took our order was nice enough, but distracted by whatever was going on. I'd come here before KFC, but I wouldn't call this my "go-to" place when I want to eat out (or do take-out, which we did). We had a coupon, and a couple of our other choices were closed. But they did fine. No complaints.

    (3)
  • Dana B.

    We enjoy the food here but it seems like they might have a lot of employee turnover. If you ask what's in an entree they usually have to ask someone. Tables are often dirty, tea is out etc. We would probably eat here more often if the employees seemed trained and it was consistently clean.

    (3)
  • Doug T.

    Took over 15 minutes to take our order. Manager just standing around watching the new employee flounder.

    (1)
  • Jim W.

    I learned that chicken is not meat when I visited my first El Pollo Loco recently. Observe the following exchange: "Can I have two hard taco's with cheese, lettuce, tomato and beans only please" "Two chicken crunchy taco's with only cheese, lettuce, tomato and beans?" "No, two crunchy taco's with no meat, just cheese, lettuce, tomato and beans please" "You don't want meat on the taco's?" "Yes, like vegetarian taco's. Just cheese, lettuce, tomato and beans." "So only cheese, lettuce, tomato and beans?" "Yes, no meat, I want cheese, lettuce, tomato and beans only please" *pulls to window, pays for food, pulls away. *swings back to window, hands bag back to employee. "Is there a problem?" "Yes, these taco's have chicken on them." "I know, we always put chicken on them." "I asked for no meat." "It's only chicken though." "Can I have a refund." "You don't want them?" "That is correct, I'll just have a refund please."

    (2)
  • Ben M.

    I don't usually review chain restaurants, because their food all tastes the same (at least it should), but my experience at this El Pollo Loco has been horrible. Every time I have gone to this location, the food has been good (or as expected) but the service is horrible. So bad that each time I leave I ask myself why I go back. I like El Pollo Loco's food, and this one is close to my house. I just have never had a pleasant experience at this location. Either they get my order wrong, don't have what I want to order, or their service is horrible. This time I went the cashier trashed me behind my back in Spanish. What kind of service is that?

    (2)
  • Ted K.

    always wanted to review this place but I usually stay away from chains.. I do have to comment that their marinated grilled chicken is some of the finest I have had. I recently had their new BBQ chicken and well that was great too. I dont really see the point in reviewing too many fast food joints but El Pollo Loco is special. Sometimes I have seen people get pissed with the service because they think it is a fast food joint and it takes a while sometimes for the food to cook. People need to just stand back and relax. It is worth the wait, although sometimes the place is understaffed. I love the crazy chicken.

    (4)
  • Brandon L.

    I don't consider conversations with employees a review but whatever floats your boat. I love El Pollo Loco. Their twice grilled burritos are great. They are stuffed with good chicken and all the good fix ins. The sides are decent. The chips are good with a salsa bar to choose your salsa. I like that their are lots of choices for entrees and sides which is convenient. For being a fast food mexican, it is fresh and is a staple for my family. Its healthier than Taco Bell and doesn't give you explosive diarrhea.

    (3)
  • candice s.

    I've always loved El Pollo Loco. How can you not love yummy citrus marinated flame grilled chicken? sooooo gooood and getting hungry just thinking about it. Salsa bar is great and my favorite is the avocado salsa...I heavily douse that on everything. The pinto beans are a good side, along with the side salad (which is huge!), but have never cared for their rice, it is always a lil on the half done side and taste just like instant rice that they microwave or something. You get 3 tortillas with your combos and I like to make lil chicken tacos with them. For dessert you must get the churros...2 for 99 cents and they are always cooked to order and so yummy and fresh!

    (4)
  • Lisa P.

    If there were NEGATIVE STARS, I would rate this a -5. This was my first visit to an El Pollo Loco and it will be my last - not because of the food, but the poor customer service provided. The associate who took my order and served me at the window was rude and beyond approach. He was rude and abrasive when I was ordering at the intercom. Being my first visit, I was not familiar with what was included in meals. While I should have walked into the store instead of going drive through (because it was the first time I was there), I was unable to due to having small children alseep in the car with me. After each item I ordered, he was short and rude. He made me feel like I was wasting his time and I felt rushed. Then coming up to the window to pay - there was no hello, no how are you, no how is your day going. It was - $7.32. Then he takes the money and walks away. Much later, he comes back and asks if I want salsa. I say - yes. It was not him, but a woman who later bags my food and asks the same thing, if I want salsa. I say - yes. As I say this, I see him standing next to the bag of food and he glares at me and tells the woman (who is bagging my food) - no she didn't she told me she didn't want salsa. Then, they both turn and look at me. Now, understanding that the staff is a bit younger, a bit inexperienced with customer service and providing a lasting impression - I try to take it with a grain of salt and not say anything. As I am driving off with the food, my child (who I thought was asleep in the back seat) says to me - mommy, why was that man so rude to you? Did you do something wrong? My intention was not to get anyone into trouble. But I could not, in good conscience, leave that type of treatment and not address it - especially when my young child could detect that behavior was rude. If a child could observe this interaction and understand that it was rude and inappropriate - why/how can this associate not know? He clearly wanted to make me feel like I was burdening him when I was ordering the food at the intercom and he wanted to continue with the same attitude when I was at the service window. I understand that ONE ASSOCIATE does not make a business and is not the sole representative of the company. But I can firmly tell you - that I will NEVER be visiting another El Pollo Loco again. I will share with my family and friends my displeasure and I assure you - there are many places to go around our neighborhood - we don't need to spend money at an establishment where young punks snap at you when you try to order food. This was, by far, the WORST experience I have EVER had with customer service. And the sad part is, the food was not bad - but because of the poor service - I will NEVER return. For medicore food and bad customer service - I paid almost $10 for an individual meal - so sad.

    (1)
  • Wowezow E.

    Best place for healthy kids meals

    (4)
  • catlin j.

    Food is awesome the chicken and steak tacos are very close to Mexican street style maybe better and the chicken soup is the best. I eat hear alot but recently had a bad experience in drive thru and inside, employees don't know how to split orders and the guac sauce i asked for never made it in my bag and i didn't have time to go back as i was on a lunch break

    (3)

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Map

Opening Hours

  • Mon :10:00 am - 10

Specialities

  • Takes Reservations : No
    Delivery : No
    Take-out : Yes
    Accepts Credit Cards : Yes
    Good For : Lunch
    Parking : Private Lot
    Bike Parking : Yes
    Wheelchair Accessible : Yes
    Good for Kids : Yes
    Good for Groups : Yes
    Attire : Casual
    Noise Level : Average
    Alcohol : No
    Outdoor Seating : Yes
    Wi-Fi : No
    Has TV : No
    Waiter Service : No
    Drive-Thru : Yes
    Caters : Yes

Categories

Mexican Cuisine

If you enjoy Taco Tuesday, then you have officially fallen in love with the Mexican Food. The main grain of Mexican cuisine is maize. Also known as corn, maize is grown for the past 9000 years after the crop was discovered by the people in Mayan civilization. Mexican empire flourished when they started growing beans, tomatoes, chili pepper, sweet potato and cactus. Till this date these ingredients are used in cooking authentic Mexican dishes and drinks.

Great use of spices, fresh chili pepper dishes like fajitas, tortilla chips, corn chips, salsa, chimichangas, burritos, nachos and quesadillas are invented in America. But when you are looking for authentic Mexican food then you must find a restaurant in the city that serves Rajas con Queso, Garbanzo in a Guajillo Chile Sauce, Pork Filled Chiles Rellenos, Chiles en Nogada, Molcajete Salsa, Pico de Gallo and Frijoles de la Olla. An eye-opening fact – Mexican don't like their food hot. They use fresh chili and other spices to create a flavor that lingers in your mouth.

Mexican food is great for those who are Gluten Intolerant as they use Corn instead of wheat in most of their dishes. Also, you can easily find many beans based Mexican dishes. Another dish which didn't get similar glory as tacos or nachos is the Mexican hot chocolate. If you love something hot on a chilly day, then go for Mexican Hot Chocolate. On merry days, you can enjoy the authentic Mexican Drinks like Tequila, Mezcal, Tecuí, Sotol, Bacanora, Charanda, Posh O Pox, Puebla and Pulque. Mexican Cuisine is for people who enjoy strong drinks and hearty meals.

El Pollo Loco

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