Some people who wrote reviews of this place said that this place is packed every time they go, but for us, that was not the case. But I went there on Saturday night at 9 PM so that's probably why. I got cotton candy ice cream for a change. And for toppings I got gummy bears with SPRINKLES! It was delicious. But we were delayed because there was a woman, and her son and daughter, and they were holding up the line because they were complaining for no reason (not that I know of) and the woman kept saying "I'm allergic to fudge, I'M ALLERGIC TO FUDGE!" But not the store's fault, they were just innocent victims of ridiculous costumers. Overall, I liked it.
(4)
Melissa M.
Good ice cream, expensive, but all coldstone's are. However, rude, rude, rude staff!! Will avoid coming back like the plague.
(2)
Dustin S.
When you are called cold stone and your stone isn't cold when you open you kinda defeat the purpose of your whole theme....disappointing. but leave it to the chains to leave you hanging.
(1)
Damian W.
i freakin love this place the servers are always awesome and they always go out of there way to make the customers happy
(5)
Gene D.
The owners of this chain are not about the customers. I am a big fan of Cold Stone in other areas. I know each one is individually owned. I went into this shop this week, and requested that instead of a full serving of one topping that I would like a 1/2 serving of 2..... Not a big thing, nothing is pre packaged , and its a request that I have made and received in multi locations. This store thought I was asking for the cash out of register and wanted to know who what where and why I would make such a request. at Cold Stone prices..... service is part of the offer, not here and not ever again.
(1)
Dana H.
Perhaps putting this place right next to the movie theater was not such a good idea. It's been there for months, yet you still wait in a LONG line every time you go there. The staff have not gotten better, as I had hoped, and as is the usual rule in Dothan restaurants. They are still clueless, slow, and inept. They also show none of the esprit de corps that is typical of this chain (singing for tips, greeting you loudly and cheerfully). This ice cream shop is a huge disappointment.
(2)
USM C.
Glad to see Cold Stone Creamery in Dothan, AL. It is a refreshing respite from the normal Ice cream shops. The Ice Cream is top shelf.
Brennan P.
Some people who wrote reviews of this place said that this place is packed every time they go, but for us, that was not the case. But I went there on Saturday night at 9 PM so that's probably why. I got cotton candy ice cream for a change. And for toppings I got gummy bears with SPRINKLES! It was delicious. But we were delayed because there was a woman, and her son and daughter, and they were holding up the line because they were complaining for no reason (not that I know of) and the woman kept saying "I'm allergic to fudge, I'M ALLERGIC TO FUDGE!" But not the store's fault, they were just innocent victims of ridiculous costumers. Overall, I liked it.
(4)Melissa M.
Good ice cream, expensive, but all coldstone's are. However, rude, rude, rude staff!! Will avoid coming back like the plague.
(2)Dustin S.
When you are called cold stone and your stone isn't cold when you open you kinda defeat the purpose of your whole theme....disappointing. but leave it to the chains to leave you hanging.
(1)Damian W.
i freakin love this place the servers are always awesome and they always go out of there way to make the customers happy
(5)Gene D.
The owners of this chain are not about the customers. I am a big fan of Cold Stone in other areas. I know each one is individually owned. I went into this shop this week, and requested that instead of a full serving of one topping that I would like a 1/2 serving of 2..... Not a big thing, nothing is pre packaged , and its a request that I have made and received in multi locations. This store thought I was asking for the cash out of register and wanted to know who what where and why I would make such a request. at Cold Stone prices..... service is part of the offer, not here and not ever again.
(1)Dana H.
Perhaps putting this place right next to the movie theater was not such a good idea. It's been there for months, yet you still wait in a LONG line every time you go there. The staff have not gotten better, as I had hoped, and as is the usual rule in Dothan restaurants. They are still clueless, slow, and inept. They also show none of the esprit de corps that is typical of this chain (singing for tips, greeting you loudly and cheerfully). This ice cream shop is a huge disappointment.
(2)USM C.
Glad to see Cold Stone Creamery in Dothan, AL. It is a refreshing respite from the normal Ice cream shops. The Ice Cream is top shelf.
(3)