Great service. One of the best Red Robin's we have visited. The staff makes you feel welcome from the time you enter the restaurant. The food comes to the table promptly. All in all a great meal for a fair price. Plus the house wine is very good too!
(5)
Stacey L.
I recently got to re-live my youth by having lunch at Red Robin recently. When I was in middle and high school out in Pennsylvania, this was THE PLACE to go. Probably because it shared a parking lot with a movie theater, one of the few activities for kids in my metro. RR has undergone a bit of identity change - it's still got all the pieces of flair on the wall that haven't changed since the late 90s when I started going, and the signature menu items are there, but they seem to be branding their menu up and have increased the prices to match. A $15 burger, Red Robin? Really? Most of their items are in line with any major "neighborhood bar and grill" chain, though, and they're probably my favorite among their peers. They consider "anything between two buns" a burger, so I was easily able to swap a grilled chicken patty in for their A1 Peppercorn burger. Unfortunately, the chicken had kind of a weird texture, but it looked and tasted fine so I rolled with it. The steak fries are still as delicious as I remembered them, and they've still got the poppyseed dressing that I dunk them into with abandon. Our server on this trip was very nice but a little discombobulated - he was running around like a madman and carrying several different orders at a time, which led to some sloppiness. My to-go box, for example, had its inside christened with melted vanilla milkshake. On a good day, I could maybe bump them up to four stars (they are what they are, and I'm not going to ding them for being a chain), but the freezing temperature (I was still uncomfortable wearing both my and my boyfriend's hoodies) and crowded, awkward parking lot just weren't my jam.
(3)
Angus W.
Friendly service. .. decent burger and fries. Today we had the smoked pepper bacon burger. Tasty.. with the reliable fries. Also had a mini tower of onion rings.... very good with the dipping sauces Our waitress was paying attention to stuff and our sodas stayed full... and we got the extra fries (I will eat them even if I don't want them. .. Because bottomless fries are their "thing". Always a safe, if not inspired stop
(3)
Alex G.
There's nothing I do not like here. The food is superb... the shroom burger melts in your mouth. The beer selection is first rate. The service is excellent and it was a relaxed and fun atmosphere
(5)
Eric T.
I can say with all honesty, Red Robin makes a decent burger. I think I've never had a lousy burger no matter what choice I ordered. I'd give them higher marks except for the following..... Noise level. I don't know who designs the buildings, but the acoustics are horrid in here. It's louder than a bus for of screaming infants on the way to visit the doctor. No matter when I've went there, I've had to scream at others in my party to carry on a conversation. "Bottomless" fries. Here's a thought. Bring out enough fries from the start. My last trip I had 7 fries in my chrome fry tube. Seriously. 7. I wasn't sure if they didn't have any left, or if the chef was hinting that i could lose a few lbs. I wanted more fries, but you would have a better chance finding Kim Kardashian's virginity, before you found our waiter. Attentive wait staff. You are here to work, not talk about your date tonight, flirt with co- workers or stand and look out the window. How about you check on your guests. Ask them if they want refills (fries and soda) and maybe grab a mop and bucket and keep the place clean. Another problem here is the condition of the place. The saving grace there are the burgers. Very good, and if you can deal with the loud noise and ho-hum service, you'll go away full.
(3)
Tamara C.
I have a go to dish I try everywhere I go. That's the chicken tender salad, unfortunately, Red Robin doesn't add very much to it, so i usually ask for the Avo-Cobb-o with crispy chicken. It's very tasty and worth every bite. Their chicken is not too crispy nor too floppy. The salads vegetables are fresh tasting and just swirl together for a fun taste. I know this is a chain, but since it's close to my home- it's a good catch all for everyone. I also enjoy reaping the Red Robin loyalty points. I enjoy when a restaurant can give back to it's returning customers.
(4)
Bill S.
Decent burger joint for a chain. There are a lot of choices here which pretty much just involve a recombination of toppings and buns. They have some good non burger options, My favorite is the whiskey river bbq chicken wrap. The freckeled lemonade is great too. Make sure to try the campfire sauce with your bottomless fries!
(3)
Lindsey R.
Called to place a to go order. It's 4 pm. Kara puts me on hold and forgets about me. 5 minutes later I hang up and call back. I'm upset and she doesn't apologize. She doesn't really listen to my order and asks if my husband wants his chicken burger to have pink in it. Omg NO, BARF. Food poisoning called, from inside your restaurant!! I waited in the car when my husband went in to grab the food but it went quickly. The food was totally meh, except the onion rings were total yummy. Will probably not return. Had the loyalty card which is why I wanted this in the first place, but not worth the calories and annoying / rude employees.
(2)
Casey G.
This place is bad. But where do I start with the reasons this place is bad? The service...the service is horrific. We didn't get our silver ware until 3/4 of the way through dinner. Also the service was slow. We had to ask the waiter to take our appetizer plates away. The food was flavorless. I had 8 fries on my plate when the server brought my burger. My son had a grilled chicken breast from the kids menu. It was covered in soot and tasted like oil. I would think twice before heading back for dinner.
(2)
Laura Kate S.
Service = great. Food = alright. I've been here a few times over the years. For a cheesy chain it's ok. Nothing amazing. But the endless fries and drinks are a pretty cool feature.
(3)
Timothy S.
In the past I have been very satisfied with RR burgers but I ordered their peppercorn burger recently and was not particularly wowed by it. It was a nice size but the flavor was lacking and the bun was dry. For 9 bucks I expect a little bit more. Expect to spend 15-20 per person with drink and tip. Service has always been good here and the folks at the door greeting us and at exit really do a nice job.
(3)
Chris C.
Good enough burgers. I would rather have 5 Guys.
(3)
Christopher H.
Had a fantastic dinner, waiter, and overall experience even on a late busy Saturday night. Our waitress Ivy was just fantastic she got us everything we needed right away and only when she saw us running low on drink/condiments. Ordered the royal red robin which was well done as I asked, no pink, and it wasn't overcooked other than it being well done. The waitress made the whole night though- so friendly/attentive/empathizing.
(5)
Adam L.
Typical Red Robin. Good service, never much of a wait here on the weekend.
(4)
Heather C.
Pretty good food, decent service, average prices. The bathrooms however are tiny and atrocious! Don't go in there!
(4)
Eric T.
The staff if you are eating is great! though if you are calling in your order from phone is a bit disappointing. Tonight was the third time i tried to call in advance to order up a burger and fries to pickup and was put on hold only to have the phone "picked up" and hear people talking but no one was on the phone. The staff is friendly though I think where they are dropping the ball is the way the call in food service is setup. 1. the person that answers the phone is not the person whom will order your food, but transfer your call to . . . . . . the bar. 2. this transfer will put you on hold from 3 to 5 minutes (from my last three times i have tried to experience decent phone call in) 3. when they pickup they take your order but they are not wait staff, it is a bartender. So their priority is not the timing of the call or food. ** It is the last time I will trying to order pickup from Red Robin. **
(3)
Bill R.
Great burgers! Try the Whiskey River Barbecue Burger.
(5)
Paula P.
Maybe it's just because we've had such lacklustre dining experiences since arriving in Madison, but my husband and I both truly enjoyed our meal here tonight! It was super busy, but it's Friday, and we still only had to wait about five minutes for our table. The hostess and server were both really friendly. The server was busy, but as we sat down, she told us she'd be with us as soon as she could--and she was with us quickly, despite how busy her section was! She also kept up with refills and was very friendly. We also saw all the many tables get cleared very quickly and neatly. The kitchen staff who brought out our food was also friendly, and a manager stopped by to check on everything. So just on service alone, I'd give these guys four stars, since it was really good, especially considering how busy it was. But then there was the food. Now, I've not been to a Red Robin before, but I figured it was something like an Applebee's or similar. Going in to the restaurant, that's what I expected, and was surprised to see the prices were a -bit- more. However, when we got our food, it was significantly better. The food was delicious, hot, and our requests to leave off various things were followed perfectly. We both just had burgers, but we saw other things we'd love to come back and try. For a chain restaurant, I wasn't expecting much, and this place was outstanding. We'll definitely be going back.
(4)
A H.
Good place for some unique burgers. Bottomless steak fries. Really good but unhealthy food. The ambience is hit or miss. If you have a family the good thing is that it is loud. No one will care if your kid screams once in a while because the place already has a healthy din. However, the seating can be good or it can be a nightmare. They have some really long benches that they line up several tables at and put them about 1.5 feet apart from one another. When we get our own table, it is great. When we are put on one of those bench tables, it is infuriating and there isn't enough space to deal with small children. Only other drawback here is that their water tastes horrible. Basically it forces you to buy a drink. Cheap business tactic.
(3)
Jim S.
It's a Red Robin, so you should know what you're going to get. The food here was consistent with every other Red Robin I've eaten at. Which I generally classify as not great, but not bad either. What made me decide to give this particular Red Robin 4 stars is the service. Both times I've been there, I was pleasantly surprised at the quality of the waitstaff. The place seems to be staffed with younger adults who actually care about doing a good job, instead of the fresh out of high school clueless types. If you don't mind Red Robin food and are in the area, stop in to this place and enjoy some decent service.
(4)
Deborah A.
They are known for their burgers and that's what I had a hankering for, so my husband brought me here. There were so many combinations that it was hard to decide. My husband went for the Whiskey BBQ burger and I tried the Shroom burger. We both chose the"some pink" option, but my burger was very pink. Since it was also lukewarm and the mushrooms were colder yet, I sent it back. While I was waiting, the waitress brought me a plate of their bottomless fries. Their fries are perfect - thick cut, perfectly fried, piping hot and nicely salted. My burger came out nice and hot the second time with hardly any pink, which was just fine. In the meanwhile I stole a bite of my husband's whiskey bbq and thought it was perfection. I usually am not a huge fan of bbq on a burger but this was a perfect marriage of tastes. Too bad I didn't order that one, because the Shroom burger was flat in comparison. Nice but the mushrooms didn't have much flavor. I'll be back when I crave a burger again, but I'll have the whiskey bbq next time. Full speed ahead and damn the calories.
(4)
Andrew M.
The service was very good and quick. Ordered a Octoberfest burger and guest a cheeseburger. The amount of Fries served was more than enough where asking for endless ones was not needed. Can't say either of us was impressed with the burgers. Both of us thought it was similar to meatloaf or had a filler (though that's doubtful). Don't mind spending $10 for a burger, but IMO this one was not worth it.
(2)
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Address :2440 East Springs Drive
Madison, WI, 53704
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch, Dinner Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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K.T. P.
Great service. One of the best Red Robin's we have visited. The staff makes you feel welcome from the time you enter the restaurant. The food comes to the table promptly. All in all a great meal for a fair price. Plus the house wine is very good too!
(5)Stacey L.
I recently got to re-live my youth by having lunch at Red Robin recently. When I was in middle and high school out in Pennsylvania, this was THE PLACE to go. Probably because it shared a parking lot with a movie theater, one of the few activities for kids in my metro. RR has undergone a bit of identity change - it's still got all the pieces of flair on the wall that haven't changed since the late 90s when I started going, and the signature menu items are there, but they seem to be branding their menu up and have increased the prices to match. A $15 burger, Red Robin? Really? Most of their items are in line with any major "neighborhood bar and grill" chain, though, and they're probably my favorite among their peers. They consider "anything between two buns" a burger, so I was easily able to swap a grilled chicken patty in for their A1 Peppercorn burger. Unfortunately, the chicken had kind of a weird texture, but it looked and tasted fine so I rolled with it. The steak fries are still as delicious as I remembered them, and they've still got the poppyseed dressing that I dunk them into with abandon. Our server on this trip was very nice but a little discombobulated - he was running around like a madman and carrying several different orders at a time, which led to some sloppiness. My to-go box, for example, had its inside christened with melted vanilla milkshake. On a good day, I could maybe bump them up to four stars (they are what they are, and I'm not going to ding them for being a chain), but the freezing temperature (I was still uncomfortable wearing both my and my boyfriend's hoodies) and crowded, awkward parking lot just weren't my jam.
(3)Angus W.
Friendly service. .. decent burger and fries. Today we had the smoked pepper bacon burger. Tasty.. with the reliable fries. Also had a mini tower of onion rings.... very good with the dipping sauces Our waitress was paying attention to stuff and our sodas stayed full... and we got the extra fries (I will eat them even if I don't want them. .. Because bottomless fries are their "thing". Always a safe, if not inspired stop
(3)Alex G.
There's nothing I do not like here. The food is superb... the shroom burger melts in your mouth. The beer selection is first rate. The service is excellent and it was a relaxed and fun atmosphere
(5)Eric T.
I can say with all honesty, Red Robin makes a decent burger. I think I've never had a lousy burger no matter what choice I ordered. I'd give them higher marks except for the following..... Noise level. I don't know who designs the buildings, but the acoustics are horrid in here. It's louder than a bus for of screaming infants on the way to visit the doctor. No matter when I've went there, I've had to scream at others in my party to carry on a conversation. "Bottomless" fries. Here's a thought. Bring out enough fries from the start. My last trip I had 7 fries in my chrome fry tube. Seriously. 7. I wasn't sure if they didn't have any left, or if the chef was hinting that i could lose a few lbs. I wanted more fries, but you would have a better chance finding Kim Kardashian's virginity, before you found our waiter. Attentive wait staff. You are here to work, not talk about your date tonight, flirt with co- workers or stand and look out the window. How about you check on your guests. Ask them if they want refills (fries and soda) and maybe grab a mop and bucket and keep the place clean. Another problem here is the condition of the place. The saving grace there are the burgers. Very good, and if you can deal with the loud noise and ho-hum service, you'll go away full.
(3)Tamara C.
I have a go to dish I try everywhere I go. That's the chicken tender salad, unfortunately, Red Robin doesn't add very much to it, so i usually ask for the Avo-Cobb-o with crispy chicken. It's very tasty and worth every bite. Their chicken is not too crispy nor too floppy. The salads vegetables are fresh tasting and just swirl together for a fun taste. I know this is a chain, but since it's close to my home- it's a good catch all for everyone. I also enjoy reaping the Red Robin loyalty points. I enjoy when a restaurant can give back to it's returning customers.
(4)Bill S.
Decent burger joint for a chain. There are a lot of choices here which pretty much just involve a recombination of toppings and buns. They have some good non burger options, My favorite is the whiskey river bbq chicken wrap. The freckeled lemonade is great too. Make sure to try the campfire sauce with your bottomless fries!
(3)Lindsey R.
Called to place a to go order. It's 4 pm. Kara puts me on hold and forgets about me. 5 minutes later I hang up and call back. I'm upset and she doesn't apologize. She doesn't really listen to my order and asks if my husband wants his chicken burger to have pink in it. Omg NO, BARF. Food poisoning called, from inside your restaurant!! I waited in the car when my husband went in to grab the food but it went quickly. The food was totally meh, except the onion rings were total yummy. Will probably not return. Had the loyalty card which is why I wanted this in the first place, but not worth the calories and annoying / rude employees.
(2)Casey G.
This place is bad. But where do I start with the reasons this place is bad? The service...the service is horrific. We didn't get our silver ware until 3/4 of the way through dinner. Also the service was slow. We had to ask the waiter to take our appetizer plates away. The food was flavorless. I had 8 fries on my plate when the server brought my burger. My son had a grilled chicken breast from the kids menu. It was covered in soot and tasted like oil. I would think twice before heading back for dinner.
(2)Laura Kate S.
Service = great. Food = alright. I've been here a few times over the years. For a cheesy chain it's ok. Nothing amazing. But the endless fries and drinks are a pretty cool feature.
(3)Timothy S.
In the past I have been very satisfied with RR burgers but I ordered their peppercorn burger recently and was not particularly wowed by it. It was a nice size but the flavor was lacking and the bun was dry. For 9 bucks I expect a little bit more. Expect to spend 15-20 per person with drink and tip. Service has always been good here and the folks at the door greeting us and at exit really do a nice job.
(3)Chris C.
Good enough burgers. I would rather have 5 Guys.
(3)Christopher H.
Had a fantastic dinner, waiter, and overall experience even on a late busy Saturday night. Our waitress Ivy was just fantastic she got us everything we needed right away and only when she saw us running low on drink/condiments. Ordered the royal red robin which was well done as I asked, no pink, and it wasn't overcooked other than it being well done. The waitress made the whole night though- so friendly/attentive/empathizing.
(5)Adam L.
Typical Red Robin. Good service, never much of a wait here on the weekend.
(4)Heather C.
Pretty good food, decent service, average prices. The bathrooms however are tiny and atrocious! Don't go in there!
(4)Eric T.
The staff if you are eating is great! though if you are calling in your order from phone is a bit disappointing. Tonight was the third time i tried to call in advance to order up a burger and fries to pickup and was put on hold only to have the phone "picked up" and hear people talking but no one was on the phone. The staff is friendly though I think where they are dropping the ball is the way the call in food service is setup. 1. the person that answers the phone is not the person whom will order your food, but transfer your call to . . . . . . the bar. 2. this transfer will put you on hold from 3 to 5 minutes (from my last three times i have tried to experience decent phone call in) 3. when they pickup they take your order but they are not wait staff, it is a bartender. So their priority is not the timing of the call or food. ** It is the last time I will trying to order pickup from Red Robin. **
(3)Bill R.
Great burgers! Try the Whiskey River Barbecue Burger.
(5)Paula P.
Maybe it's just because we've had such lacklustre dining experiences since arriving in Madison, but my husband and I both truly enjoyed our meal here tonight! It was super busy, but it's Friday, and we still only had to wait about five minutes for our table. The hostess and server were both really friendly. The server was busy, but as we sat down, she told us she'd be with us as soon as she could--and she was with us quickly, despite how busy her section was! She also kept up with refills and was very friendly. We also saw all the many tables get cleared very quickly and neatly. The kitchen staff who brought out our food was also friendly, and a manager stopped by to check on everything. So just on service alone, I'd give these guys four stars, since it was really good, especially considering how busy it was. But then there was the food. Now, I've not been to a Red Robin before, but I figured it was something like an Applebee's or similar. Going in to the restaurant, that's what I expected, and was surprised to see the prices were a -bit- more. However, when we got our food, it was significantly better. The food was delicious, hot, and our requests to leave off various things were followed perfectly. We both just had burgers, but we saw other things we'd love to come back and try. For a chain restaurant, I wasn't expecting much, and this place was outstanding. We'll definitely be going back.
(4)A H.
Good place for some unique burgers. Bottomless steak fries. Really good but unhealthy food. The ambience is hit or miss. If you have a family the good thing is that it is loud. No one will care if your kid screams once in a while because the place already has a healthy din. However, the seating can be good or it can be a nightmare. They have some really long benches that they line up several tables at and put them about 1.5 feet apart from one another. When we get our own table, it is great. When we are put on one of those bench tables, it is infuriating and there isn't enough space to deal with small children. Only other drawback here is that their water tastes horrible. Basically it forces you to buy a drink. Cheap business tactic.
(3)Jim S.
It's a Red Robin, so you should know what you're going to get. The food here was consistent with every other Red Robin I've eaten at. Which I generally classify as not great, but not bad either. What made me decide to give this particular Red Robin 4 stars is the service. Both times I've been there, I was pleasantly surprised at the quality of the waitstaff. The place seems to be staffed with younger adults who actually care about doing a good job, instead of the fresh out of high school clueless types. If you don't mind Red Robin food and are in the area, stop in to this place and enjoy some decent service.
(4)Deborah A.
They are known for their burgers and that's what I had a hankering for, so my husband brought me here. There were so many combinations that it was hard to decide. My husband went for the Whiskey BBQ burger and I tried the Shroom burger. We both chose the"some pink" option, but my burger was very pink. Since it was also lukewarm and the mushrooms were colder yet, I sent it back. While I was waiting, the waitress brought me a plate of their bottomless fries. Their fries are perfect - thick cut, perfectly fried, piping hot and nicely salted. My burger came out nice and hot the second time with hardly any pink, which was just fine. In the meanwhile I stole a bite of my husband's whiskey bbq and thought it was perfection. I usually am not a huge fan of bbq on a burger but this was a perfect marriage of tastes. Too bad I didn't order that one, because the Shroom burger was flat in comparison. Nice but the mushrooms didn't have much flavor. I'll be back when I crave a burger again, but I'll have the whiskey bbq next time. Full speed ahead and damn the calories.
(4)Andrew M.
The service was very good and quick. Ordered a Octoberfest burger and guest a cheeseburger. The amount of Fries served was more than enough where asking for endless ones was not needed. Can't say either of us was impressed with the burgers. Both of us thought it was similar to meatloaf or had a filler (though that's doubtful). Don't mind spending $10 for a burger, but IMO this one was not worth it.
(2)