Nothing negative about Panera. Great food and service. Just no free cookie....like the ones in the southwest!
(5)
Christine P.
TL;DR: Average Food and atmosphere, lacking in customer service I work nearby and occasionally patronize this Panera, most often for breakfast. Today I stopped in for lunch. Food: The food is good. It is on par with Panera's usual output. There was nothing subpar or exceptional about it. I'm not going to go on at length about the taste/quality. If you've had Panera, you know what their food tastes like regardless of location. I chose the 'pick two' option and had a sierra turkey sandwich and french onion soup. Atmosphere: Again, average Panera. The dining area was picked up and clean, and even the floors were pretty clean given this is Wisconsin in the winter. Panera in general has a comfy atmosphere, and this location is no exception. Service: Here's where I deduct a star. The worker who took my order was very lacking in customer service. When I placed my order, she said to me 'French Baguette?'. Since I'm not a regular, I assumed she meant what type of bread I wanted for my sandwich (the menu states focaccia). When I said I'd like my sandwich on the focaccia, she seemed impatient and replied with 'yeah yeah, french baguette for a side?'. After providing my card for payment, there was no further interaction. no 'here's your receipt' or 'thank you'. In fact, before she even handed me my receipt she was asking the next customer if she could help them. (There was only 1 more customer in line, so not like there was a large line to attend to). What was really concerning is that her nametag said 'Associate Trainer'. Yikes! The next issue with service occurred at the pick up counter. I had been handed a buzzer that would be enacted when my order was ready. I stood waiting near the pick up line for my order. While standing there, I was audience to a very interesting conversation by the food preppers behind the counter about how dirty the towels they were using are. Yikes!!! (It's a good think I know what goes on in most kitchens, or this would have turned my stomach. Still, this conversation shouldn't happen in earshot of customers!) A paper bag was placed in the window and my buzzer went off. There was no indication of what was in the bag or whose order it was. Yes, I could have assumed it was mine, but how should I know if there isn't another person waiting for a to go order? I had to ask what the order was. Now, when I've stopped in a time or two for breakfast, the order contents are 'called out' so you know what the order is. But that didn't happen here. Overall, the food is what I expected from previous experience. The service was, however, lacking from my previous experiences.
(3)
Colin U.
I'm here frequently for lunch because I work nearby. This location is mixed in with a bunch of other "quick eat" places nearby. Panera is always good but the different locations can be hit or miss. I will say that this place is in an extremely busy area. There are a lot of professionals who work in the area and it can get outrageously busy. I usually order for pick-up for lunch cause of time. It becomes hit or miss here. Sometimes my food will be ready and sometimes they will have no record of it. I have ended up spending half my lunch time there just waiting for them to actually get it ready. Otherwise, food is ready and i'm in and out within 5 minutes. They recently renovated and have plentiful seating, there is no shortage of staff EVER and the bakery is fresh and stocked full with goodies. All-in-all, a great lunch spot and an exceptionally clean and quick location!
(4)
Alex G.
Getting new winter tires for my vehicle next door at discount tire. Decided to have a lunch here. Very yummy coffee and tasty panini. Nice and clean lication. Long line but it took me less than a minute to place an order.
(5)
Ally M.
I love the variety that comes with Panera. Their bagels are delicious, and their array of cream cheeses is also impressive. The sandwiches and pasta are also pretty good, though I've heard from people who've worked here that most of the soups and other foods are just thrown in the microwave. I always get the mac and cheese bread bowl, which I've introduced to other people and they've been forever grateful! Also, their selection of salads is wonderful as well. They are delicious, and I love that you can get half sizes of most dishes.
(4)
Steve L.
As previously mentioned, my office is within a stone's throw of this place, so it's safe to say that I've been here 30-40 times since the last review. I usually grab an iced tea during the day; if I'm pressed for time at lunch, I'll grab a salad or something light. + Don't let the lines deter you; they'll get you in-and-out quickly + Cashiers are always friendly and helpful + Menu changes frequently, especially the special salads + Current favorite: Chicken Hummus Power Salad - it's quite tasty & very healthy + Solid chicken noodle soup; consistently good - Items are a bit pricey (the aforementioned salad with a large iced tea is $10+) + I dig the new buzzer system that alerts you when your meal is ready + Great to-go containers - Needs a little more waiting room/space; tends to back-up during rushes + Decent coffee + Good rewards program for frequent diners/patrons + Generally kept very clean
(4)
Thomas T.
Disappointing. I stopped by a little after 10am to get a few bagels for the family. Mostly plain with a couple "everythings". They had ONE plain bagel left. Before lunch even started... and they're open until 9pm... I asked if they'd have more and they said "nope". Really? What are folks going to be stuck with for lunch? That turkey and swiss on a cinnamon crunch bagel is going to taste pretty funky... Now, I'm no bagel shop owner, but I would think that sales data analysis might show you what bagels sell more, on what days, etc. Either the store has poor planning, or I just happen to stop by on all the days that the plain bagels are always gone. Baffling. The food at Panera is okay. The family likes bagels and cream cheese. I've had some of the various pastries, and they always have too much of a citrus flavor for my liking. The breads are decent, but we don't get those often.
(2)
Breanna B.
The employee preparing food this Friday night was amazing. Helped me bring out my three plates of food to my table. I have been to Panera many times and this was the first time an employee went above and beyond. Great customer service!!!!!! I hope the employers at this Panera location appreciate having this hardworking and thoughtful employee like that!!!
(5)
Esther Y.
Came here because I needed a quick lunch, and panera bread on junction provided just that. I ordered the Fuji apple salad and turkey chili, and my pager buzzed before I could fill my coffee. Talk about fast service! A lot of previous reviews suggest that this location has mastered the quick lunch. Though I'm not used to it, it is always appreciated when I need to eat and go. I had a negative experience the last time because I wanted to take my time and think about what I wanted to order. Disclaimer: Do not do that during lunch hour! I had a great lunch because I knew what I wanted and got it in minutes. I did what I promised: I came back and tried this location when it wasn't as busy. And I had a pretty good lunch. They didn't mess up any orders this time, and the woman who took my order took her time and didn't try to get rid of me right away. Though these aren't the only requirements I look for in a great lunch, Panera Bread on Junction is fast as everyone promises.
(3)
Kathy N.
Probably the worst Panera I've ever had. I came in around closing time to get some dinner and ordered chicken noodle soup and Mac and cheese. The girl there told me there was no chicken noodle soup which was fine so I got broccoli cheddar. When I received my meal the broccoli cheddar was a larger portion because I believe she felt bad. The customer service was pretty great however the food was the opposite. The broccoli cheddar was okay but what really got me upset was the Mac and cheese. It was probably microwaved because the bowl was hot yet the cheese was cold and the noodles were a chewy crunchy texture. I am very displeased with this Panera and won't be coming back.
(2)
Molly O.
I'm originally from St Louis, so I understand why I couldn't find St. Louis Bread Co... I love the pecan rolls and coffee oh and wifi to read news. Place is very clean, I think the girl taking order was stressed that day. But no biggie I got my food fast and coffee was hot so no complaints.
(3)
Thomas C.
Clean, fast, super friendly. One of the better Panera's that I have been too. My only beef is I think there are to many seats for the space, and when it is busy it feels WAY over crowded and hard to have a conversation with someone.
(4)
Laura Kate S.
Excellent Panera location. Much fancier furnishings than most and the staff were particularly chatty and friendly. Fast service and yummy food. Win win win.
(4)
Jon O.
The cashier, who is an associate trainer, asked for my order, but then started talking to another customer about a social event, ignoring my order. If you aren't ready to take my order, fine, but don't ask me what I want and then ignore me. It is bad enough that you have this type of employee, but worse that you are using this style to train others.
(1)
Parker W.
It's Panera. They're the same everywhere. They've spent millions on figuring out what we want, so they've basically figured it out. It's pretty good, pretty cheap... You know, I wish some local would come up with something better but what can I say? I'm not going to force-feed myself crap just because I won't support some corp. What can ya do? It's good stuff...
(4)
Ian E.
If you have any experience with Panera, this one is a nice example. No problems with the service or the food, and it's easy to get the nutritional information. I have had a few issues trying to get the wifi to work. One time I left something behind there, and they kept it safe until I returned an hour later. So praise for them on that rare but valued service.
(4)
Jeana K.
We had breakfast & coffee at this location this morning (3 little kids & 2 adults)-amazing customer service and wonderful experience! Thanks Castia (sp?) for the Easter egg cookies!
(5)
Kelly R.
I would give this place one more star if they didn't discontinue the IC Spice drinks. Grr. They were good. This is a good place to get a cup of soup or a sandwich. Nothing fancy, but tasty none the less. I like being able to do a combo with basically whatever. It's nice to have options! Decent bagels, although it's best to go early in the morning to snatch those up. Good spreads to take along, too.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
David E.
Nothing negative about Panera. Great food and service. Just no free cookie....like the ones in the southwest!
(5)Christine P.
TL;DR: Average Food and atmosphere, lacking in customer service I work nearby and occasionally patronize this Panera, most often for breakfast. Today I stopped in for lunch. Food: The food is good. It is on par with Panera's usual output. There was nothing subpar or exceptional about it. I'm not going to go on at length about the taste/quality. If you've had Panera, you know what their food tastes like regardless of location. I chose the 'pick two' option and had a sierra turkey sandwich and french onion soup. Atmosphere: Again, average Panera. The dining area was picked up and clean, and even the floors were pretty clean given this is Wisconsin in the winter. Panera in general has a comfy atmosphere, and this location is no exception. Service: Here's where I deduct a star. The worker who took my order was very lacking in customer service. When I placed my order, she said to me 'French Baguette?'. Since I'm not a regular, I assumed she meant what type of bread I wanted for my sandwich (the menu states focaccia). When I said I'd like my sandwich on the focaccia, she seemed impatient and replied with 'yeah yeah, french baguette for a side?'. After providing my card for payment, there was no further interaction. no 'here's your receipt' or 'thank you'. In fact, before she even handed me my receipt she was asking the next customer if she could help them. (There was only 1 more customer in line, so not like there was a large line to attend to). What was really concerning is that her nametag said 'Associate Trainer'. Yikes! The next issue with service occurred at the pick up counter. I had been handed a buzzer that would be enacted when my order was ready. I stood waiting near the pick up line for my order. While standing there, I was audience to a very interesting conversation by the food preppers behind the counter about how dirty the towels they were using are. Yikes!!! (It's a good think I know what goes on in most kitchens, or this would have turned my stomach. Still, this conversation shouldn't happen in earshot of customers!) A paper bag was placed in the window and my buzzer went off. There was no indication of what was in the bag or whose order it was. Yes, I could have assumed it was mine, but how should I know if there isn't another person waiting for a to go order? I had to ask what the order was. Now, when I've stopped in a time or two for breakfast, the order contents are 'called out' so you know what the order is. But that didn't happen here. Overall, the food is what I expected from previous experience. The service was, however, lacking from my previous experiences.
(3)Colin U.
I'm here frequently for lunch because I work nearby. This location is mixed in with a bunch of other "quick eat" places nearby. Panera is always good but the different locations can be hit or miss. I will say that this place is in an extremely busy area. There are a lot of professionals who work in the area and it can get outrageously busy. I usually order for pick-up for lunch cause of time. It becomes hit or miss here. Sometimes my food will be ready and sometimes they will have no record of it. I have ended up spending half my lunch time there just waiting for them to actually get it ready. Otherwise, food is ready and i'm in and out within 5 minutes. They recently renovated and have plentiful seating, there is no shortage of staff EVER and the bakery is fresh and stocked full with goodies. All-in-all, a great lunch spot and an exceptionally clean and quick location!
(4)Alex G.
Getting new winter tires for my vehicle next door at discount tire. Decided to have a lunch here. Very yummy coffee and tasty panini. Nice and clean lication. Long line but it took me less than a minute to place an order.
(5)Ally M.
I love the variety that comes with Panera. Their bagels are delicious, and their array of cream cheeses is also impressive. The sandwiches and pasta are also pretty good, though I've heard from people who've worked here that most of the soups and other foods are just thrown in the microwave. I always get the mac and cheese bread bowl, which I've introduced to other people and they've been forever grateful! Also, their selection of salads is wonderful as well. They are delicious, and I love that you can get half sizes of most dishes.
(4)Steve L.
As previously mentioned, my office is within a stone's throw of this place, so it's safe to say that I've been here 30-40 times since the last review. I usually grab an iced tea during the day; if I'm pressed for time at lunch, I'll grab a salad or something light. + Don't let the lines deter you; they'll get you in-and-out quickly + Cashiers are always friendly and helpful + Menu changes frequently, especially the special salads + Current favorite: Chicken Hummus Power Salad - it's quite tasty & very healthy + Solid chicken noodle soup; consistently good - Items are a bit pricey (the aforementioned salad with a large iced tea is $10+) + I dig the new buzzer system that alerts you when your meal is ready + Great to-go containers - Needs a little more waiting room/space; tends to back-up during rushes + Decent coffee + Good rewards program for frequent diners/patrons + Generally kept very clean
(4)Thomas T.
Disappointing. I stopped by a little after 10am to get a few bagels for the family. Mostly plain with a couple "everythings". They had ONE plain bagel left. Before lunch even started... and they're open until 9pm... I asked if they'd have more and they said "nope". Really? What are folks going to be stuck with for lunch? That turkey and swiss on a cinnamon crunch bagel is going to taste pretty funky... Now, I'm no bagel shop owner, but I would think that sales data analysis might show you what bagels sell more, on what days, etc. Either the store has poor planning, or I just happen to stop by on all the days that the plain bagels are always gone. Baffling. The food at Panera is okay. The family likes bagels and cream cheese. I've had some of the various pastries, and they always have too much of a citrus flavor for my liking. The breads are decent, but we don't get those often.
(2)Breanna B.
The employee preparing food this Friday night was amazing. Helped me bring out my three plates of food to my table. I have been to Panera many times and this was the first time an employee went above and beyond. Great customer service!!!!!! I hope the employers at this Panera location appreciate having this hardworking and thoughtful employee like that!!!
(5)Esther Y.
Came here because I needed a quick lunch, and panera bread on junction provided just that. I ordered the Fuji apple salad and turkey chili, and my pager buzzed before I could fill my coffee. Talk about fast service! A lot of previous reviews suggest that this location has mastered the quick lunch. Though I'm not used to it, it is always appreciated when I need to eat and go. I had a negative experience the last time because I wanted to take my time and think about what I wanted to order. Disclaimer: Do not do that during lunch hour! I had a great lunch because I knew what I wanted and got it in minutes. I did what I promised: I came back and tried this location when it wasn't as busy. And I had a pretty good lunch. They didn't mess up any orders this time, and the woman who took my order took her time and didn't try to get rid of me right away. Though these aren't the only requirements I look for in a great lunch, Panera Bread on Junction is fast as everyone promises.
(3)Kathy N.
Probably the worst Panera I've ever had. I came in around closing time to get some dinner and ordered chicken noodle soup and Mac and cheese. The girl there told me there was no chicken noodle soup which was fine so I got broccoli cheddar. When I received my meal the broccoli cheddar was a larger portion because I believe she felt bad. The customer service was pretty great however the food was the opposite. The broccoli cheddar was okay but what really got me upset was the Mac and cheese. It was probably microwaved because the bowl was hot yet the cheese was cold and the noodles were a chewy crunchy texture. I am very displeased with this Panera and won't be coming back.
(2)Molly O.
I'm originally from St Louis, so I understand why I couldn't find St. Louis Bread Co... I love the pecan rolls and coffee oh and wifi to read news. Place is very clean, I think the girl taking order was stressed that day. But no biggie I got my food fast and coffee was hot so no complaints.
(3)Thomas C.
Clean, fast, super friendly. One of the better Panera's that I have been too. My only beef is I think there are to many seats for the space, and when it is busy it feels WAY over crowded and hard to have a conversation with someone.
(4)Laura Kate S.
Excellent Panera location. Much fancier furnishings than most and the staff were particularly chatty and friendly. Fast service and yummy food. Win win win.
(4)Jon O.
The cashier, who is an associate trainer, asked for my order, but then started talking to another customer about a social event, ignoring my order. If you aren't ready to take my order, fine, but don't ask me what I want and then ignore me. It is bad enough that you have this type of employee, but worse that you are using this style to train others.
(1)Parker W.
It's Panera. They're the same everywhere. They've spent millions on figuring out what we want, so they've basically figured it out. It's pretty good, pretty cheap... You know, I wish some local would come up with something better but what can I say? I'm not going to force-feed myself crap just because I won't support some corp. What can ya do? It's good stuff...
(4)Ian E.
If you have any experience with Panera, this one is a nice example. No problems with the service or the food, and it's easy to get the nutritional information. I have had a few issues trying to get the wifi to work. One time I left something behind there, and they kept it safe until I returned an hour later. So praise for them on that rare but valued service.
(4)Jeana K.
We had breakfast & coffee at this location this morning (3 little kids & 2 adults)-amazing customer service and wonderful experience! Thanks Castia (sp?) for the Easter egg cookies!
(5)Kelly R.
I would give this place one more star if they didn't discontinue the IC Spice drinks. Grr. They were good. This is a good place to get a cup of soup or a sandwich. Nothing fancy, but tasty none the less. I like being able to do a combo with basically whatever. It's nice to have options! Decent bagels, although it's best to go early in the morning to snatch those up. Good spreads to take along, too.
(3)